Podcasts about interactive intelligence

Janna Hong Neuroscience/AI Researcher  Go to www.thejasoncavnessexperience.com for the full episode and other episodes of The Jason Cavness Experience on your favorite platforms. Sponsor CavnessHR delivers HR companies with 49 or fewer people with our HR platform and by providing you access to your own HRBP. www.CavnessHR.com Janna's Bio Janna is currently pursuing her training in neuroscience. She is representing Interactive Intelligence (i2) which she founded post-covid season. I2 an educational platform that focuses on promoting the ethical use of AI, while making this complex field accessible to anyone driven by curiosity, regardless of their background. I2 is seeking for individuals that are passionate about making a difference, and contribute to the understanding of intelligence and AI's role within it. We talked about the following and other items  AI  AI and ethics Interactive Intelligence Machine learning Starting a non profit organization Building a community  Janna's Social Media  Janna's Linkedin: https://www.linkedin.com/in/jannahong/ Interactive Intelligence: https://www.i2axon.com/ Interactive Intelligence YT: https://www.youtube.com/@interactiveintelligence Janna's Advice I will literally just say it, don't give up. I lived half of my life in survival mode. This going to be the last day I live. But it wasn't the last day, for some reason I survived and building a community now. I would just say, even if you get negative feedback, just think about how you can improve and make a positive impact to society and keep moving forward no matter what people say. Even my own parents were the ones that were kind of pushing me back, but I didn't really listen to them. I just kept going

Leon Ravenna, CISO & CIO at KAR Global, former VP of Security & Compliance at Interactive Intelligence joins Allan this week to talk about the increases in cybersecurity threats and risks - increases in breadth and depth of various attacks and increases in our own problems in dealing with those attacks. It has implications for all of us, as we have not necessarily seen an increase in the right defensive capabilities to maintain parity. COVID and work-from-home have not helped either... Questions covered this show: 1. You mentioned firewall attacks, social engineering, HR/interview/job fraud.  Of course there is ransomware.  What else is on the rise? 2. How much has COVID and work-from-home impacted the landscape? 3. What are the vendors doing wrong about this landscape? 4. What are they doing right? 5. So what are the real solutions to these problems? Let's break it down, starting with ransomware, my personal favorite.    -Firewall attacks    -HR/Interview/Job Fraud    -Phishing    -Insider Threat (another one possibly impacted by work-from-home and COVID)    -Credential Stuffing    -Zero Day Exploits    -1,000 Day Exploits 6. If everything is on the rise, and if spending in cybersecurity is steadily on the rise (it is a rapidly growing industry), then why aren't we solving the problems? 7. If you could change any one thing in cybersecurity, what would that thing be? ------------- Links: Keep up with Leon Ravenna on LinkedIn Follow Allan Alford on LinkedIn and Twitter Purchase a Cyber Ranch Podcast T-Shirt at the Hacker Valley Store  Continue this conversation on our Discord Listen to more from the Hacker Valley Studio and The Cyber Ranch Podcast

Donald Brown is the Founder and CEO of LifeOmic, a software company that leverages the cloud, machine learning, and mobile devices to offer disruptive solutions to healthcare providers, researchers, employers, health coaches, health IT companies, and individuals. He founded and served as CEO of Interactive Intelligence which went public in 1999 and was acquired by Genesys Telecommunications Laboratories in 2016 for $1.4 billion. Donald is also an active technology and business advisor, investor, philanthropist, and author of Understanding Life. In this episode… The rapid growth of technology means that companies have to stay up-to-date with changes to be competitive and remain in business. When a new development or a shift in technology jeopardizes business as usual, will you roll with the punches or get left in the dust.  This is what Donald Brown and his company had to decide when cloud computing threatened its existence. To survive, they had to evolve because of all the challenges they faced. Virtually all businesses rely on some form of technology, and if they lag behind the innovations, then chances are their businesses won't survive long-term. In this episode of the Skunkworks Podcast, Eric Bourget is joined by Donald Brown, the CEO of LifeOmic, to talk about Donald's entrepreneurial background and how he successfully exited a company for $1.4 billion. Donald also explains why he started LifeOmic, the impact on his company when cloud computing came along, and his advice on why to offer equity to your employees. Stay tuned.

Don Brown is a serial entrepreneur with a resume that speaks for itself. Throughout his career, Don has founded seven startups and brought three to a successful exit: he sold his first company to General Motors, another to IBM and most recently, sold Interactive Intelligence to Genesys for $1.4 billion in 2016.With a career that would satisfy most, Don had a nagging feeling that he wasn't done yet. A lifelong interest in healthcare, an unused medical degree from 1985 and a recent masters in biotechnology pointed Don to start his most recent venture: LifeOmic. Observing a large gap in the healthcare IT landscape, LifeOmic uses precision medicine to reduce the time it takes for researchers to identify patients' problems. Investing $20 million of his own life savings to launch the Indianapolis-based company, Don says that building this startup is the most fun he's ever had, and he doesn't intend to slow down.Don joined MATTER and Elise Singer, MD, MBA from VillageMD to discuss his pivot to healthcare, the critical lessons he's learned throughout his career and what's next for LifeOmic.Tales from the Trenches™ is sponsored by VillageMD.

Welcome to another episode of the HRchat show. In this episode, we consider tech to monitor and assess employee wellbeing. Bill's guest this time is Dr. Don Brown, Founder, and CEO of LifeOmic, a software company that leverages the cloud, machine learning, and mobile devices to offer disruptive solutions to healthcare providers, researchers, employers, health coaches, health IT companies and individuals.His first company was acquired by EDS in 1986. He founded Software Artistry in 1988 which became the first software company in Indiana ever to go public and was later acquired by IBM for $200 million. Don then founded and served as CEO of Interactive Intelligence which went public in 1999 and was acquired by Genesys Telecommunications Laboratories in 2016 for $1.4 billion. Don received a bachelor's in physics from Indiana University in 1978, a master's in computer science from IU in 1982, an MD from the Indiana University School of Medicine in 1985, and a master's in biotechnology from Johns Hopkins University in 2017.Questions Include: LifeOmic had its start in the oncology space around healthcare data aggregation and visualization. How has this background informed your approach to corporate wellness?What value does a medical-grade approach to wellness have for both the employees and the employers?The core of the LifeOmic Precision Wellness solution is the five pillars of health – plant-based nutrition, activity, mindfulness, sleep, and intermittent fasting. Based on hundreds of scientific studies, these pillars will, your team claims, improve your employees' health. Can you tell us more about the five pillars of health and ways HR can be more mindful of each to encourage better habits in the workplace? Using your tools, employees can do self mini-checkups using fitness wearables, connected scales, blood pressure cuffs, spirometers and more to monitor their improvements. You support seamless connection to Fitbit, Oura and all Healthkit devices. Can you tell me more about how the tech can monitor employee health in real-time? Using advanced machine learning and artificial intelligence, LifeOmic Precision Wellness aims to create and deliver tailored recommendations to improve health as well as identify areas employees should proactively discuss with their doctor. Many HR pros remain skeptical about the pervasiveness of AI and machine learning as prescriptive tech. How does your AI work and what would you say to any doubters out there? You recently launched LIFE Ascent, a 52 week guided program that empowers individuals to start building sustainable healthy habits. This content is something that employers can include in their Precision Wellness program. What kind of impact can a program like this have on employees?You say that your wellness solutions can scale to any size organization or team. Can you share how a company can introduce a wellness solution that's able to scale at speed? What are the checks one can put in place in the initial testing phase and throughout the rollout to endure each and every employee has the (education to) access to the solution? We do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors are entirely independent of The HR Gazette, HRchat Podcast and Iceni Media Inc.   

When serial entrepreneur Don Brown sold Interactive Intelligence, the third software company he'd founded, for $1.4 billion in 2016, his kids begged him to retire. But Brown, now 65, says he knew he wasn't done.That same year Brown founded Indianapolis-based cloud and mobile software company LifeOmic, which aims to reduce the time it takes for researchers to identify the problem with a medical patient. But my favorite part of all of this is the app they rolled out called Life Extend. https://lifeextend.app.link/vLjfHswEsibI have been using it personally for several weeks, and LOVE IT!First of all, it has 5 pillars that are tracked throughout the day, and they align perfectly with my own UnDiet principles and what I coach.Secondly, I always recommend people get nutritional blood panels done to test for deficiencies etc. But they are EXPENSIVE! However, Life Extend has a fantastic hook up to get a superior blood panel for just $100. I am waiting for my results and excited to see this comprehensive blood panel.Thirdly, there are "Circles" where you can connect with like minded people and motivate and help each other. Join my circle here!Listen in as I discuss this great project, and other health topics with Don.

Company executives get a high-level view of what's happening across departments. They create the strategic vision for the company and define the goals and metrics to realize that vision. But often, this high-level overview leaves out key details that paint the picture of a company's path to growth and sustainability. To close the gap between what executives know about their contact center and what information they're missing, we're talking to Joe Staples. Joe is a veteran of the contact center industry and served as a CMO for more than 20 years, leading the charge at companies like Interactive Intelligence, Workfront, and Motivosity. Now, he sits on the board of multiple companies (including Sharpen!) advising today's leaders on how to grow their revenue and see greater success. We're asking Joe what you really need to know about your contact center, so the whole C-suite can get a better grip on what's happening with customer service (and why it matters). Joe's talking on the top contact center trends to watch and why employee metrics, like agent turnover, are just as important as your customer metrics.

On episode 9 of the Founders Forward Podcast we welcome Don Brown, Founder and CEO of LifeOmic. Prior to starting LifeOmic Don started 6 companies with his first being acquired by GM in 1986 and his most recent, Interactive Intelligence, being acquired for $1.4B in 2016. Since the acquisition Don has turned to his passion of medicine and the medical field by founding LifeOmic. LifeOmic is a single platform that "activates precision health and wellness."

Today's episode is featuring one of the most seasoned (and best) CMOs I know, Joe Staples. Outside of running marketing for some great companies (Interactive Intelligence, Workfront, and Motivosity), he is a devoted father and a follower of the The Church of Jesus Christ of Latter-day Saints. We talked about integrity, leadership, fatherhood, telecommuting, his faith, and staying tru to your word. I know you will enjoy!

How do you successfully manage products during an acquisition? As we kick off a new year of Better Product, we want to focus on a topic that has come up often during our interviews: how do you manage products (and product teams) through acquisition? Acquisitions are a natural part of company growth, but they also present a number of challenges that can look very different depending on your situation. In this first episode of our new series, we talk with Mimi Nguyen about Genesys’ acquisition of Interactive Intelligence in 2017 and what she learned during that transition. Mimi shares what it was like to go from having a team located in one city to working with a team that spans time zones. She also gives her insight into what the transition meant for Interactive Intelligence’s products and the product teams themselves. Listen in to hear part one of our new series on managing products through acquisition. Connect with Christian Connect with Anna Learn more about Innovatemap Connect with Mimi Learn more about Genesys

Dr. Don Brown’s first company was acquired by EDS in 1986. He founded Software Artistry in 1988 which became the first software company in Indiana to IPO. Don then founded and served as CEO of Interactive Intelligence which went public in 1999 and was acquired in 2016 for $1.4 billion. He started LifeOmic in late 2016. Don received a BS in physics, a MS in computer science, and an MD from Indiana University. He also received a MS in biotechnology from Johns Hopkins University in 2017.

Don Brown is best known in Indy tech circles for launching and selling high-profile tech companies, including Software Artistry, which he sold to IBM for $200 million, and Interactive Intelligence, which  sold to Genesys for $1.4 billion. What many don't know is that he's also a doctor. That's right, Brown has a medical degree from Indiana University and and a master’s in biotechnology from Johns Hopkins University. (He earned the former while simultaneously earning a master's of computer science and the latter just a few years ago while running Interactive Intelligence.) Today, he's running a company that combines his health and technology passions—LifeOmic, which operates a cloud system for precision health data.  Host Mason King talks with Brown about he has juggled all of that work (he also has eight kids) and how is interest in intermittent fasting has led LifeOmic down a new path. To learn more about LifeOmic's new consumer app, read John Russell's story in this week's IBJ. This episode of the IBJ Podcast is sponsored by Krieg DeVault.   

The race to having the ultimate customer experience is on! Companies are recognizing the importance of delivering an experience that makes them stand out from the competition. According to a study done by Gartner, 89% of companies today are now competing on the basis of positive customer experience. But in order to create this positive experience, you have to ask the questions your customers would ask themselves: Are you blown away by the performance of the product? Are you happy with the attention the customer service rep gives you to help solve your problem? These are some common examples of what elements are in play when building an amazing customer experience. On today’s episode of the Igniting Startups podcast you’ll hear from a product leader with diverse leadership experience across product development and business operations. Mimi Nguyen started her tech career at Interactive Intelligence and has advanced to her current role as the VP of Product Management at Genesys, a global leader in providing users seamless and consistent contact management solutions that enable them to engage customers across their journeys via multiple channels. Throughout this episode, Mimi will discuss her background with Interactive Intelligence and Genesys and how she stepped into a leadership role in product management. Mimi will also discuss the importance of customer experience and how its becoming an ongoing trend for companies to focus on. Tune in for more! In this episode with Mimi Nguyen, you’ll learn: --- How to build a positive Customer Experience --- Stepping into a product management position and supporting your team --- How companies are focusing more on customer experience --- How Genesys is assisting its customers through CX Mimi’s thoughts on the future of CX Please enjoy this conversation with Mimi Nguyen! If you like this episode, please subscribe and leave us a review on iTunes. You can also follow us on Soundcloud or Stitcher. We have an incredible lineup of interviews we’ll be releasing every Tuesday here on the Powderkeg Podcast.

Don Brown is a serial entrepreneur. The first company he co-founded was Dealership Programming which computed finance payments for customers of car dealers. The company was acquired by General Motors. Don then cofounded Software Artistry, a helpdesk software automation platform, which he sold to IBM for $200 million. He then launched Interactive Intelligence with the idea of providing software-based communications for customer service settings in large organizations. This company was acquired for $1.4 billion. His most recent company is LifeOmic which focuses on precision health where he has invested $20 million of his own capital to finance the operation. 

Marian Sangalang:  From True Grit in South Carolina to Professional Success in Chicago Marian Sangalang  Vice President at The Bureaus, Inc. RMA International Board of Directors Please join Michael Flock of FLOCK Specialty Finance as he interviews Marian Sangalang. Marian is Vice President of The Bureaus, Inc., a debt buyer and master servicer for accounts receivables portfolios located in Chicago, is a Certified Receivables Compliance Professional (CRCP). She is currently the President of RMA International, Chair of the RMA International State Legislative Committee, and serves on several other RMA International Task Forces. Marian discusses how true grit, hard work, setting goals and her desire to help people solve their problems has led her down a successful career path. She also discusses her biggest goal as the RMA International president is to unite, as one community, all associations within the debt buying industry. While at The Bureaus, Marian has pioneered many software suites popular in the ARM industry. She has responsibility for the management of data analysis and information technology systems for The Bureaus. She has assisted in the development of proprietary tools, including account level net present value modeling and data management systems. Marian received the Ambassadors Award for her work with Interactive Intelligence on the Latitude Software Suites. Connect with Marian Sangalang: https://www.linkedin.com/in/marian-sangalang-38b0b011 Capital Club Radio Hosted by: Michael Flock Sponsored by: Flock Specialty Finance Providing a forum for leaders in the middle market segment which has typically been undeserved by traditional banking. Listeners gain valuable business insights and perspectives to deal with market uncertainty. Topics include: key success factors, both personal and professional, dealing with adversity, outlook for the industry and your business. For more info about Michael Flock and Flock Specialty Finance visit: http://www.FlockFinance.com To listen to more episodes visit: http://www.CapitalClubRadio.com To nominate or submit a guest request visit: https://www.OnAirGuest.com To view more photos visit: http://www.ProBusinessPictures.com ‹ › × × Previous Next jQuery(function() { // Set blueimp gallery options jQuery.extend(blueimp.Gallery.prototype.options, { useBootstrapModal: false, hidePageScrollbars: false }); });  

There's a lot of buzz around the country, wondering where Amazon will build it's second headquarters. Many cities, including Indianapolis, are competing for the great honor, but only one will claim the prize. On this episode, we sat down with Associate Faculty in Real Estate, John Snell, MBA'77, who helps us unlock three improvements Indianapolis can make to bring Amazon to the Circle City. ---- Do you have a question? Looking to get help on a business decision? Know a great guest for our show? Email roipod@iupui.edu so we can help your organization make better business decisions. ---- Ready to take your next step? Check out if a Kelley MBA is right for you: https://bit.ly/35aeAfZ ---- Show Notes: Matt: Amazon continues their search to build their five-billion dollar, second headquarters facility – a business venture that brings tons of excitement within the Indianapolis community. Back in January of this year, Amazon announced that Indianapolis was one of 20 cities, carrying the potential to host the massive e-commerce and tech headquarters. So what does this city need to change in order to make Amazon a home? On this episode, we're going to explore three improvements Indy can make to claim Amazon's 2nd headquarters. Let's get to the podcast… ||MUSIC PLAYS|| Matt: Welcome to another episode of the ROI Podcast, presented by the Indiana University Kelley School of Business. I'm your host, Matt Martella alongside my pal, Associate Dean of Academic Programs, Phil Powell. Real quick, before we jump into our topic today, I want to say congrats to you Phil and a HUGE thank you to our listeners - this past weekend, the ROI Podcast hit a major milestone. We are officially over the 10,000 download mark since this podcast first aired back in April of 2017! Phil: (Remarks) Matt: And again, this would not be possible without you, our listeners. So from the bottom of our hearts, thank you! And as this show grows, we would love your feedback. So head to our podcast on iTunes and leave a review! Rate our show, tell us what you enjoy or leave a topic of interest you want us to explore because at the end of the day, it's all about you – our audience. Okay Phil, as we know, there's still a lot of anticipation for many major cities in the US, wondering where Amazon will call its second home. Among cities like Denver, Chicago, New York and Atlanta – we find that Indianapolis has also made the short list of “finalists,” so to speak. Phil: And though it may be a surprise to many around the country, Indy offers some great amenities to a company like Amazon. We're centrally located in the country with quick access to major markets like Chicago, Detroit, Columbus, St. Louis and Nashville, we have a major airport close by that houses the 2nd largest FedEx hub in the country, and our tech industry has experienced major growth – largely attributed to the big tech players who've made Indy home; companies like SalesForce, Angie's List, and Interactive Intelligence, to name a few. So we find that Indiana has the potential already, but with these other great cities in the running, there's improvements to be made. Matt: And that raises the question, what do we need to do, as a city, to acquire Amazon H-Q two? We sat down with one of our own faculty members, John Snell, who carries over 37 years teaching experience at the IU Kelley School of Business and is the owner and president of Snell Real Estate Evaluation Company - a commercial real estate consulting, appraisal, and brokerage firm. He helped us analyze commercial real estate in Indianapolis that could hold the key to make this city beat the rest. The first improvement Indianapolis needs to make, according to John, is we need to increase the number of rental properties downtown. According to the U-S Census, between 2011 and 2016, Indianapolis has seen the demand for rental housing surpass the demand of those looking to buy a home. In fact, since 2011, as the renter occupied housing, here in Indy, increased by just over 1% while owner occupied housing went the other direction, shrinking by the same amount. So we're seeing a trend that's not just here, but across many Mid-west cities, like Toledo and Cleveland. People would rather rent than buy a house inside city limits. And John Snell knows why… John Snell: The Millennials have, by far, you know, to a greater extent selected rental versus owner-occupancy. So we have a far lower supply of homes, single-family, on the market and that's changed the urban setting as well... I can live downtown, work downtown, you know, I can maybe not even have a car if I chose not to, now in this city. And you can stay in that environment. So those are huge changes to real estate. Phil: And there are a number of reasons why we're seeing the Millennial Generation prefer renting versus buying a home. One is that this generation carries the largest amount of student debt then previous generations. According to the Federal Reserve, at the end of the first quarter there was $1.44 trillion in outstanding student loans. It's hard to add a $150,000 mortgage on top of a $40,000 student loan. Yet, that does not fully explain why. According to an article posted by the City Journal, the demand to live downtown is rising globally and the technology industry is a major contributing factor. According to Mario Polese from the City Journal, well-paying jobs are making their way back to the city. So mix that into the social scene and Mario says people want to be able to walk across the street to get a coffee or sandwich at midnight or a beer around noon at the pub next door – without having a commute. It's the access to these amenities that's also driving the demand of downtown living. Matt: And that leads us to the second thing Indianapolis can do to claim Amazon's second headquarters – Indy needs to increase the lifestyle services available to downtown residents. John Snell: So as tech looks at the kind of space they want and, you know, the kind of space they want to be housed in, the market has had to completely change, you know, what they offer, what they provide. And then as those new users come in, they tend to be more progressive. They tend to be younger and they have a different life-style. They are very much more likely to live urban. So it's amazing what the domino effect can look like from just the seed of your question. How much does that change? It changes everything. Matt:: Going back to your point, it seems as though people who come downtown want access to variety. Just working downtown, how valuable is it to have 30 different restaurants within a few miles of your office? Phil: (Response) Matt: And even though we have major attractions like the Colts, Pacers, major concerts, and an active social scene – there are problems the city needs to address to keep young professionals downtown the majority of their career. John Snell: I don't think a city can sustain itself, sustain this level of growth if you grow out of it by the time you're 28 or 30 and move away or move to the burbs. In our interview, John made reference to education as one major improvement – how the Indianapolis Public School district needs to work on keeping younger, higher paid families from making an exodus to the suburbs. Yet, it's not just Indy, inner city schools across the country have a hard time competing with suburban districts. According to the Indiana Department of Education, IPS received a much lower rating than the suburban districts surrounding the city. So our urban community needs to work with the school board to help build an attractive education system for both teachers and students. As these younger professionals settle down to raise families, it's no longer the question of what hot dog stand is open at 3-AM, but it's what school will set my kid up for the most success? Phil: Of course, there's more than simply education to improve upon. John says the ease of access to grocery stores and retail shops also play a big factor for keeping families downtown. John Snell: So for example, just a grocery store in downtown Indianapolis is really something we've only had significantly for the last five years. It's been unusual. We don't have a growing retail. Circle Center Mall has been kind of suffering. There's still a lot you look at and say there's a lot that needs to get better. And it's probably services and just dealing with, can you sustain that core into a more diverse demographic market. Phil: Improvement is the key here, and as a city, we're moving in the right direction. Just this past February, the Indianapolis Business Journal published an article titled, “Visit Indy reports sixth straight year of rising visitor spending.” According to Visit Indy, the economic impact of visitors in 2016 was $5.2 billion dollars. That's up from $4.9 billion made in 2015. So we are making downtown fun. If we can blend the attractions for guests and retail for permanent residents, we will discover a sustainable urban environment that keeps families from leaving. Matt: Finally, the third improvement Indianapolis can make to give Amazon a second home is market to a new employee talent pool. Since there is a rise in people moving to downtown environments, according to the U-S Census, why not leverage that in marketing campaigns? Make downtown feel more attractive to the younger generation. John Snell: I think we used to be a much less dynamic place to live. So whether it's the continued expansion of the sports franchises, but the liveliness of downtown, the fact that it's a more livable urban environment, I think it's now made us more competitive for younger talent. And I think bringing younger talent into a market changes the city. And all of a sudden, it attracts users like the Amazon interest in Indianapolis, would be based upon being able to attract that employment base. Phil: And it's the younger generation that brings life to a city because they're more inclined to stay out until midnight at the restaurants or take the risk of starting a trendy boutique in a re-developing part of the city. It's also this generation that will take over as executives and managers – which in turn will change how business is even done in the long run. Attracting this young talent to the city gives major companies, like Amazon, a large talent pool they can build their company on. Indianapolis has a big advantage because we have such a close proximity to major universities, like IU, Purdue, Butler and Notre Dame, just to name a few. All of which produce some of the brightest minds in the country. So we need to draw that talent here, in the city so Amazon will draw to us. ||MUSIC PLAYS|| Matt: So let's recap. Amazon is on the hunt for a second headquarter location and Indianapolis is on their list. Each city offers great amenities, however at the end of the day, only one can house the multi-billion dollar e-commerce giant. If Indy is going to be that city, there are three improvements we must make. First, we need to increase the number of rental spaces available downtown. The demand for urban rental property is rising. People want work and social activities in close proximity, without commuting. Second, we need to continue making improvements to lifestyle services available to downtown residents from education to retail in order to keep families from making an exodus to the suburbs. Finally, we need to continue to leverage the demand for downtown living – create marketing campaigns that draw the brightest minds to the circle city; ultimately giving Amazon the best pool of talent to grow their organization. As always, thank you Phil and thanks for listening to the ROI Podcast, presented by the IU Kelley School of Business. I'm your host Matt Martella, see you next time. || MUSIC FADES ||

Improved interactions with customers and greater internal efficiency has always been the promise of WebRTC and with the standard solidifying and Microsoft and Apple getting on board, businesses are now really starting to take advantage of it.  In this insightful interview with Xander Dumaine, Senior Software Engineer at Interactive Intelligence, we get into the details of where WebRTC is headed, the benefits to businesses and customers and why they have moved quickly to deploy their Contact Center solution as a WebRTC native application.   We discuss market demand for WebRTC, how businesses and customers benefit from WebRTC capabilities and the types of capabilities WebRTC can deliver (no download screen sharing, video collaboration with contact center agents, etc.) that have never been feasible before.  If you are looking to leverage WebRTC to improve internal contact center operations and improve the customer experience, this podcast is a must listen.

Z naszym mobilnym (jak przystało na czasy, w których żyjemy) studiem Klientomanii odwiedziliśmy nowe biuro polskiego oddziału Interactive Intelligence aby porozmawiać z jego szefem - Marcinem Grygielskim o tym jak zmienia się świat biznesu i komunikacji. Unieśliśmy się nieco w chmury i być może w końcu udało nam się poukładać definicje co jest a co nią nie jest. Postęp technologiczny nie jest funkcja liniową. Jest funkcją wykładniczą. Każda innowacja nakręca kolejne innowacje. Krzywa technologiczna (rozwoju technologii) jest obecnie niemal pionowa. Okresy / interwały pomiędzy każdym kolejnym przełomem technologicznym są coraz mniejsze. To powoduje, że my jako użytkownicy mamy często problemy z jej zrozumieniem i dostosowaniem się do niej. Siła nabywcy zmieniła się dramatycznie. Konsument wchodząc do sklepu wyciąga z kieszeni komórkę i natychmiast może porównać informacje - wie co gdzie ile kosztuje, jakie ma parametry techniczne, opinie, oceny. Ma odstęp do informacji, których kiedyś nie miał. Sprzedawca nie jest już dla kupującego nieskończonym autorytetem. Teraz kupujący częściej kieruje się ceną, parametrami technicznymi, opiniami na temat obsługi klienta. Tempo rozwoju zarówno potrzeb klientów, form i preferencji komunikowania się jak i możliwości technologicznych jest tak duże, że firmy przygotowując się do inwestycji stoją przed ogromnym wyzwaniem podjęcia dobrej decyzji. Dzisiaj i w najbliższej przyszłości ten proces różni się od podejmowanego jeszcze kilka lat temu. Na pierwszy plan wychodzi elastyczność i możliwość dokonania szybkich zmian - rozbudowy, zmniejszenia ilości funkcji, obranie nowych kierunków, praca zdalna i inne. Odpytuję Marcina o to: • Jak zmienił się świat technologii call / contact center na przestrzeni ostatnich 5 lat ? • Jakie wyzwania stoją przed dostawcami technologii obecnie i w najbliższej przyszłości? • Z jakimi problemami zgłaszają się klienci (firmy) - co ich boli, jakie mają potrzeby ? • Co to jest chmura - próbujemy rozróżnić poszczególne typy technologii, usług> • Jak wygląda polski rynek na tle innych krajów w regionie? • Jak będzie zmieniał się o rynek w nadchodzącym roku / najbliższej przyszłości

An interview with Kevin Gulley, editor of The UC Buyer and Jeff Platon, CMO of Interactive Intelligence about the trends driving WebRTC to the forefront of Unified Communications discussions.  

This evening's podcast is about Interactive Intelligence (ININ) a stock that I came across this afternoon that deserves to be on our horizon for consideration for investment at a future date. I review the earnings, Morningstar.com report, and the point and figure chart.