ServiceNow EMEA Podcasts

Nerys Mutlow, Evangelist in the Chief Innovation Office for ServiceNow, chats with Ollie O'Donoghue, Senior Analyst at Teknowlogy, about ongoing transformation within businesses, why digital innovation journeys are continuing at a fast pace and what kinds of transformation can be expected in the year ahead. See omnystudio.com/listener for privacy information.

Listen to Deloitte's Global GBS leaders talk about the global trends within the GBS market and how GBS on Now will define the new experiences for GBS leaders in enhancing the User Experience and breaking the silos within multifunctional organizations. See omnystudio.com/listener for privacy information.

In this Episode, ServiceNow's EMEA President, Paul Smith, is joined by Michael Davison, Deputy CEO at Hogan Lovells, to explore the value of gaining disproportionate ROI from digital investment. Find out what integrated steps businesses should be adopting to make more money out of their expenditure. See omnystudio.com/listener for privacy information.

True transformation is about understanding the problems that need fixing and finding new ways to solve them. Find out why prioritising the human side of digital transformation was so critical to initiatives led by NHS Digital during the pandemic. Chris Pope, VP of Innovation at ServiceNow is joined by Sally Bogg, Head of Live Solutions at NHS Digital See omnystudio.com/listener for privacy information.

For customers thinking about their digital strategy with fresh eyes, following the impact of the pandemic, what benefits can the Now Platform bring to enabling agility and resilience? Derek Du Preez, influencer and editor at Diginomica is joined with VP & GM UKI Jordi Ferrer and Innovation Evangelist Paul Hardy See omnystudio.com/listener for privacy information.

Now we know what a Workflow is, how can companies think about this in terms of adjusting to distributed work, and how can automation and AI help here? Derek Du Preez, influencer and editor at Diginomica is joined with VP & GM UKI Jordi Ferrer and Innovation Evangelist Paul Hardy See omnystudio.com/listener for privacy information.

We’re in the middle of a workflow revolution, but what does this mean and how should businesses be thinking about this to enable their business goals? Derek Du Preez, influencer and editor at Diginomica is joined with VP & GM UKI Jordi Ferrer and Innovation Evangelist Paul Hardy See omnystudio.com/listener for privacy information.

ServiceNow’s VP Innovation Chris Pope talks with Timothy Martin, Programme Management & Business Change Delivery at WhyAye! a ServiceNow partner who’s been checking the platform enhancements out. See omnystudio.com/listener for privacy information.

Innovación es un concepto que está íntimamente relacionado con el ADN de ServiceNow. ¿Qué tienen en común los frigoríficos de un parque de atracciones con Amazon Alexa? Descúbrelo en este Episodio 4, donde Ignacio Lobo, Sr. Solution Consultant de ServiceNow, nos desvela varios casos de innovación con ServiceNow que seguro no querrás perderte.     See omnystudio.com/listener for privacy information.

In this podcast episode Chris Pope, VP of Innovation at ServiceNow, and Phil Davies, CEO at FlyForm, discuss how customers are using App Engine to get more value from their investment in ServiceNow See omnystudio.com/listener for privacy information.

The pandemic has changed everything. But according to Data Scientist, Mike Bugembe, this new way of working has opened up a treasure trove of opportunity for businesses: they just need to know how to open it.    See omnystudio.com/listener for privacy information.

Are you ready for the new workplace? Data scientist Mike Bugembe shares his workplace predictions for the year ahead with ServiceNow's Global VP of Innovation, Chris Pope See omnystudio.com/listener for privacy information.

Mike Bugembe, Data Scientist, and ServiceNow's Global VP of Innovation, Chris Pope, explore the lasting impact the pandemic's had on the workplace, and how the last 9 months will impact the way we work in 2021 See omnystudio.com/listener for privacy information.

In this podcast Chris Pope, VP of Innovation at ServiceNow, and Phil Davies, CEO at FlyForm, discuss Trends and shifts for customers in this unprecedented pandemic times. You will hear how organisations have managed to stay nimble and how they’ve maximized their investment of ServiceNow and other tools to weather the storm.   See omnystudio.com/listener for privacy information.

Las entidades financieras se enfrentan a retos sin precedentes provocados por la pandemia del Covid-19, sumados a la presión de nuevos actores en el entorno financiero como son las Fin-tech. Conversamos con Álvaro de Santiago, Advisory Solution Consultant de ServiceNow sobre la nueva solución Financial Services Operations lanzada recientemente dentro de la nueva versión París de Now Platform, que ayuda a las entidades financieras a digitalizar sus operaciones desde los servicios de atención al cliente hasta el backoffice. See omnystudio.com/listener for privacy information.

La inteligencia artificial es un concepto fascinante, con tintes de futurista y sin embargo  no tan nuevo como pudiera parecer. En este episodio hablamos con David Sanz, Sr. Solution Consulting Mgr para Iberia e Israel sobre el concepto de IA, sus distintas variantes y cómo ServiceNow lo aplica en su plataforma de forma sencilla y efectiva para que nuestros clientes ganen eficiencia y mejoren la experiencia de usuario. See omnystudio.com/listener for privacy information.

En el episodio inaugural de la serie de podcasts de ServiceNow, hablamos con David Sanz, Sr. Solution Consulting Mgr para Iberia e Israel sobre el concepto de Now Platform de Servicenow. Conversamos sobre porqué nuestra plataforma puede convertirse en un elemento esencial que se sitúe en el corazón de los procesos de digitalización de cualquier organización. See omnystudio.com/listener for privacy information.

ServiceNow and EY discuss the partnership and Return to Work strategies, including how they are working together to help clients navigate the challenges of bringing their employees back to the office safely and the new normal of working. See omnystudio.com/listener for privacy information.

In the final episode of four, Nerys Mutlow, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. They discuss how 2020 has seen an entirely new way of working, the benefits of remote working from home, and how the challenges are becoming more apparent. See omnystudio.com/listener for privacy information.

In the third of four episodes, Jessica Constantinidis, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear how almost half of all executives and employees think transitioning to the new normal will be even more challenging than the initial shock of COVID-19, and why this challenge is exacerbated due to most businesses still having a digital disadvantage.   See omnystudio.com/listener for privacy information.

In the second of four episodes, Nerys Mutlow, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear how COVID-19 has created the perfect environment for innovation. Practically overnight, the business world shifted to near universal remote work, one which we would have not previously thought possible, unleashing a new period of experimentation and innovation at work. See omnystudio.com/listener for privacy information.

In the first of four episodes, Paul Hardy, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear about how companies will prioritize digital transformation investments, how COVID-19 has reduced operational expenses for 90% of businesses, freeing up resources for innovation, resilience, recovery, and growth and how these savings will change corporate spending habits: digital transformation will become an increasing focus for business spending as companies look to innovate the processes of getting work done.   See omnystudio.com/listener for privacy information.

In this episode Chris Pope, VP innovation at ServiceNow interviews KPMG’s Chief Digital Officer Lisa Heneghan on the verticalization plans with ServiceNow and how this ties into what she’s seeing right now with our customers’ needs for digital transformation. See omnystudio.com/listener for privacy information.

In this episode we hear more from Faez Ahmed and Northeastern University on the latest ServiceNow NextGen programme developments. Setting up a partnership with the university, together they launched the first ever ServiceNow university degree apprenticeship. Learn about how this has come into fruition at speed and the innovative thinking behind challenging the digital skills gap in this way. See omnystudio.com/listener for privacy information.

Uniquely positioned function that looks at in-depth business case studies that answers strategic business questions, shapes and moves the company executive decisions and actions! Guests are Meredith Machavoe, Director, Research & Insights, Gaurav Totuka, Sr. Manager of Analytics. See omnystudio.com/listener for privacy information.

Next-generation technologies and the explosion of data are enabling more personalized, niche treatments for patients. The costs of developing innovative drugs are escalating, alongside pressures to reduce the costs to consumers. Meanwhile, the global regulatory scene grows more complex, with organizations facing hefty fines when adverse events or recalls happen.   In this podcast ServiceNow healthcare experts Mike Luessi and Garnet Dark will discuss:   Key challenges impacting life sciences organizations today, including the impact of COVID-19   Highlight innovation we are seeing in the industry   ServiceNow’s vision for the future of healthcare  Learn more about how you can leverage ServiceNow to navigate digital transformation for life sciences organizations.  See omnystudio.com/listener for privacy information.

Episode 2: Knowledge Graph: Wikipedia with Data How to successfully build connected dashboards, it's like Wikipedia with data! Guests are Satish Mallavolu, Mike Liu, Neeraj Shabhani, Directors of Analytics, and Rajeev Singh, Sr. Manager of Analytics See omnystudio.com/listener for privacy information.

This week hear from Jamie Mead from NATS, who talks about the digital transformation strategy. He uses Predict and Prevent methods to run air traffic smoothly. If you want to learn more, read their story, and listen to this on-demand webinar.   See omnystudio.com/listener for privacy information.

Our own Developer Advocate, Andrew Barnes joins Break Point to talk about Hacktoberfest, the annual challenge to promote open source development, how it ties in with ServiceNow, how you can participate, and swag you can earn. Links mentioned: Developer blog DigitalOcean's Hacktoberfest 2020 GitHub for spokes GitHub for components CCW1856 - Automated ServiceNow CI/CD Andrew Barnes LinkedIn Twitter See omnystudio.com/listener for privacy information.

Join Andy Jordan and Debbra McGrath (Sr. Technical Product Marketing Manager, ServiceNow) on this podcast episode as they discuss the importance of business outcomes to drive enterprise agility. They discuss the challenges that organizations face in managing these outcomes. Many organizations start with good intentions to define and measure outcomes, but the pressures of vanity metrics (a.k.a., traffic light indicators) often take precedence. Learn how ServiceNow helps organizations better manage outcomes beyond traditional red, yellow and green status indicators so you can improve how you measure business investments and deliver higher customer value.To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th. See omnystudio.com/listener for privacy information.

Overview of 5 Pillars of Analytics Strategy with Vijay Kotu, VP of Analytics to cover What we do and How we run the company’s growth with data & analytics. See omnystudio.com/listener for privacy information.

Technology has transformed medical care in extraordinary ways. It has also created some of the biggest challenges you face today as a healthcare organization. Frustrated clinicians. Siloed engagement. Security risks. At ServiceNow, our job is to get you past these challenges and capture value.   In this podcast, featuring ServiceNow experts Drew Koerner and Aaron Zuber, we will discuss:  Key challenges impacting healthcare providers today, including the impact of COVID-19  Customers who have embraced innovation   ServiceNow’s vision for the future of care  Learn more about how you can leverage ServiceNow to prepare for the future and get the most value out of your investments in the IDC Business Value Assessment.   See omnystudio.com/listener for privacy information.

Maintaining a healthy healthcare workforce is of paramount importance, both for the sake of clinician wellbeing and for safe patient care. To help address this challenge, the Emergency Self Report app enables employees to report illnesses and readiness to return and initiate workflows to help managers respond. Thomas Jefferson University Hospital augmented this functionality to enable doctors, nurses, and other staff to track and report their temperature, so the organization can better plan for potential staff shortages due to illness.   In this podcast, ServiceNow solution consultants, Christopher Killion and Jeff Currier, and Neil Gomes from Thomas Jefferson University will discuss:   Key challenges the hospital faced while trying to monitor staff health during COVID-19  How they rapidly developed and deployed a self-report solution   The impact this approach had on staff health and hospital operations  To learn more, read this white paper to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security.  See omnystudio.com/listener for privacy information.

Introducing unconventional way of leading a successful Analytics team to run the company’s growth by data. Be sure to visit the Analytics, Intelligence, and Reporting forum on the Now Community!   Just wanted to take a second to mention one of the best FREE resources we offer here at ServiceNow – the Customer Success Center. If you aren’t already a regular user – you’ve got to check it out. The Customer Success Center is a one-stop shop for prescriptive actionable resources designed to make you more successful – and everything is completely free and available to consume at your leisure. Get there by going to servicenow.com/success and thank me later! See omnystudio.com/listener for privacy information.

Let's talk all things CreatorCon 2020 with Jason McKee, Director of Developer Evangelism at ServiceNow, and find out what the October 27 conference is about. We'll discuss the agenda,  the highlights, and different ways to participate - all without getting Zoom fatigue! See omnystudio.com/listener for privacy information.

Sr. Product Manager Jivanjot Kaur joins Chuck to talk about the Upgrade Center, one of the hottest platform features in the Paris release. Docs: Upgrade Center - https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/upgrade-center/concept/uc-landing-page.html See omnystudio.com/listener for privacy information.

Join Andy Jordan and Pradeep Bansal (Director, Product Management – ITBM solutions) on this episode as they discuss the importance and value of managing business outcomes. They cover the challenges that organizations face when it comes to managing outcomes, and the value of aligning them from top to bottom. They dive into questions such as, how do outcomes differ within the various layers of the organization? Or, who is ultimately responsible to track the outcomes? Providing top-down visibility business outcome data is key to drive alignment and enable accountability. To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th. See omnystudio.com/listener for privacy information.

The Now at Work 2020 Digital Experience is coming this October, broadcasting across 10 global markets. Listen in as Nellie Greely, Senior Director, Strategic Events, and program heads from the Americas, EMEA, and Sydney reveal exciting program details. Host: Janet Kluczynski, Now at Work Communications Lead Guests: Nellie Greely, Senior Director, Strategic Events Sarah Wilkinson, EMEA Event Manager, Strategic Events Nigel Halligan, Senior Manager Events, Australia and New Zealand Anna Miretsky, Senior Director, AMS Event Marketing Register for Now at Work: https://www.servicenow.com/now-at-work.html?cid=e:naw20:podcast:ep1 Follow us on Twitter: https://twitter.com/Know365 See omnystudio.com/listener for privacy information.

Steve Anderson, Director Outbound Product Management, joins this week to walk us through all the new capabilities available in the Paris release for the ServiceNow IT Operations Management (ITOM) product. Also, check out the ServiceNow Store, where we publish regular features outside of the family release.  See omnystudio.com/listener for privacy information.

Join Andy Jordan and Dave Prior on this episode as they discuss how organizations can remove roadblocks and obstacles. Companies want the promise of agile—but they don’t always understand what they are signing up for. How does the company get fit to support agile delivery for greater enterprise agility? Teams need the right environment to work efficiently and effectively. And, management and leadership must provide the structure & commitment in place for agile to be successful. For agile to be awesome, it takes some work.  In the end, the goal is not be agile—the end is for agile to enable your business to realize outcomes. To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th. See omnystudio.com/listener for privacy information.

How to measure the value of Digital Transformation with Patricia Grant, VP of IT Strategy, Planning and Business Operations ServiceNow and host Lisa Wolfe. See omnystudio.com/listener for privacy information.

Wolfgang Wedemeyer, ServiceNow Software Engineer joins Chuck to discuss building Now Experience compoents. It's the hottest topic in the developer community - well as of 2020 it is. Everyone seems to want to know more about building components for the Now Experience. If you want to SEE It happen, check out TechNow episode 78. http://bit.ly/tn78blog See omnystudio.com/listener for privacy information.

Tune in to hear from Juergen Knecht, Sr. Manager Service Automation at Ferguson Enterprise. He talks about creating a modern IT operation with intelligence, automation, and AIOps. You can also hear his talk in an on-demand webinar.   In this podcast series, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers.  See omnystudio.com/listener for privacy information.

Tune in to hear from Juergen Knecht, Sr. Manager Service Automation at Ferguson Enterprise. He talks about creating a modern IT operation with intelligence, automation, and AIOps. You can also hear his talk in an on-demand webinar.   In this podcast, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers.  See omnystudio.com/listener for privacy information.

In July 2020, I had the chance to join the only and only David Loo, CEO of Perspectium, to discuss technical and data debt on a webinar originally titled "Don't break the bank". This audio is a rebroadcast of that webinar for those who may have missed it. Host Craig McDonogh also from Perspectium and ServiceNow alumni moderates the discussion. Join the developer program for free at https://developer.servicenow.com See omnystudio.com/listener for privacy information.

Join us as we cover a few of the new developer features in the Paris release. Chuck is joined by special guest ServiceNow Sr. Software Engineer, Dave Slusher. Dave is a familiar name (and voice) to the developer community. For several years he was a former Developer Advocate and co-host of Live Coding Happy Hour and TechNow. One detail - this discussion covers a lot of the Flow Designer and IntegrationHub features - fear not! We'll be talking to others in upcoming episodes to about other features. Find out more, get a free personal developer instance, and level up your career at https://developer.servicenow.com See omnystudio.com/listener for privacy information.

In this podcast episode, listen to Andy Jordan and Jeff Moloughney discuss the importance of identifying, and aligning to, business outcomes to improve the value received from investments. Do you struggle with benefits realization? Do you know what value metrics your organization wants managed, and the sources for that information? What signals do you look at to indicate that a project has been successful? Today, you can no longer state, “We don’t know what value the project delivered – but we think it was a good idea.” Learn how agile practices can help you understand the value being delivered along with accountability. For more information on the value of tracking business outcomes, please join our next ServiceNow IT Business Management webinar scheduled for September 30. We will discuss how success comes from the right metrics, measured in the right way. To register, visit: Aligning to Business Outcomes. See omnystudio.com/listener for privacy information.

ServiceNow Developer Advocate, Brad Tilton joins Chuck to discuss how to get started as a ServiceNow developer and some useful resources. Links mentioned in this episode: https://developer.servicenow.com https://community.servicenow.com https://nowlearning.servicenow.com https://sndevs.com See omnystudio.com/listener for privacy information.

In this podcast episode, listen to Andy Jordan and Mark Price Perry discuss the importance of a business focused PMO. You will hear about key elements to ensure the organization’s enterprise agility is being supported by the PMO. It’s important to not only focus on the outputs, but also the ‘why’ regarding how a PMO should work with the leadership team in order to have the right tactics in place and first cast the business issues and challenges the PMO can serve. In doing, we can establish a strategy and set of tactics by way of people, process and tools; organization planning, and the things needed to achieve the outcome. The business focused PMO first establishes the ends to be achieved. The PMO must become more strategic to ensure the right investments are being made as a partner in the business. In this episode, listen to how Mark Price Perry juxtaposes the Mongol Empire to enterprise agility—an interesting comparison.For more information on how a business-focused PMO can empower your organization and drive business value, join our IT business management webinar. We will discuss how PMO and IT leaders can help increase business alignment, improve project predictability, and accelerate project delivery for your enterprise. To register, visit: The Business-Focused PMO. See omnystudio.com/listener for privacy information.

In this episode, Lisa Wolfe talks with ServiceNow’s VP of IT Business Operations Patricia Grant about her digital transformation journey and why so many falter when they try implement change. The two discuss how to measure digital transformation success and give advice on avoiding pitfalls. See omnystudio.com/listener for privacy information.

In this podcast episode, listen to Andy Jordan and Laura Barnard discuss the importance of a business aligned and focused PMO in order to achieve greater enterprise agility. What does a PMO leader need to do to support enterprise agility and drive the organization forward to not only survive but thrive? Is your PMO nimble, flexible and able to adapt when the needs of the organization shift? The PMO has a great opportunity to shine—to earn a seat at the strategic table and become a “strategy navigator” for the organization and deliver on those important strategic investments. As a PMO leader, do you truly understand your role in helping the organization respond to change? Listen to this episode to learn about mindset shifts that need to occur to help your organization achieve their desired business outcomes.   Visit the IT Business Management Community Forum on the Now Community https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da See omnystudio.com/listener for privacy information.