Podcasts about siloed

When customer experience lives in silos, customers feel the gaps — and businesses miss opportunities to build loyalty. In this episode, John Durocher, Chief Customer Officer at Calix, joins Intercom's Senior Director of Human Support Bobby Stapleton to discuss how breaking down silos, embedding customer success into every team, and using AI for smarter frontline support can transform the customer journey. They also dig into why trust, simplicity, and attention to small details are key to creating standout experiences.Watch on YouTube: https://youtu.be/dXgbGKpSEvk?si=9AAgNy4-vQvRzrBJFollow the people:https://www.linkedin.com/in/johndurocher/https://www.linkedin.com/in/bobbystapleton/Newsletters:Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletterFollow The Ticket podcast:Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731Spotify: https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9YouTube: https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVFRSS Feed https://art19.com/shows/inside-intercomSay hi:LinkedIn: https://www.linkedin.com/company/intercom/X: https://x.com/intercomGet a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/finwww.intercom.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Join us on the latest episode, hosted by Jared S. Taylor!Our Guest: Dr. Jim Bonnette, Chief Medical Officer at 86Borders.What you'll get out of this episode:Siloed strategies fail—coordination and patient focus are critical.Overuse of vendors leads to confusion and poor patient engagement.Real-time data and personal interaction significantly boost outcomes.Quality outreach hinges on empathy, not just volume.Targeted member education drives both satisfaction and star ratings.To learn more about 86Borders:Website: https://86borders.com/ LinkedIn: https://www.linkedin.com/company/86borders/Our sponsors for this episode are:Sage Growth Partners https://www.sage-growth.com/Quantum Health https://www.quantum-health.com/Show and Host's Socials:Slice of HealthcareLinkedIn: https://www.linkedin.com/company/sliceofhealthcare/Jared S TaylorLinkedIn: https://www.linkedin.com/in/jaredstaylor/WHAT IS SLICE OF HEALTHCARE?The go-to site for digital health executive/provider interviews, technology updates, and industry news. Listed to in 65+ countries.

How can leaders create social contracts that foster true team accountability and shared success?In this episode, Bill and guest Keith Ferrazzi explore the importance of moving beyond traditional leadership towards a model of “teamship,” where teams hold themselves and each other accountable. Keith also shares insights about the power of vulnerability and candor, and practical exercises like the “stress test” to build high-performing teams. Keith Ferrazzi is a powerhouse thought leader and author who's redefining how we connect and collaborate. His latest book is Never Lead Alone.Topics explored in this episode: (02:27) From Networking to Vulnerability* Vulnerability is the key to authentic relationships—even in business settings.(06:08) Building Co-Elevating Teams* The goal is not just psychological safety, but teams that push each other to succeed.(10:37) Practices That Change Culture* Teams need a social contract and regular “stress tests” to challenge each other productively.* Keith's early exposure to empowered teams in manufacturing shaped his view of leadership.* Siloed work structures limit innovation and responsiveness in today's fast-paced world.(20:53) Candor with Compassion* Candor must serve others' success, not be used as a blunt instrument.(34:29) Redesigning Work in an AI World* Keith advocates for rethinking workflows from the ground up—not just slapping AI on top.Thanks to Keith Ferrazzi for being on the show! Learn more about Keith: http://keithferrazzi.comGet Keith's book: Never Lead Alone: 10 Shifts from Leadership to Teamship: https://www.amazon.com/dp/0063412578/ Connect with Keith on LinkedIn: https://www.linkedin.com/in/keithferrazzi/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts:

In this episode, Amir sits down with Michelle King, Head of People and Talent at Notable Health, to break down what it really means to have a strategic relationship with the CEO. From spotting red flags in the interview process to pushing back (with impact) once you're in the seat, Michelle shares lessons from the trenches—no fluff, all substance. This episode is a must-listen for anyone in a people/talent role looking to elevate their business partnership game and hold their own in the executive room.

In this episode of the Becker's Healthcare Podcast, Jakob Emerson is joined by Rob Duffy, CTO at HealthEdge, to discuss the evolving role of platform-based technology in healthcare. They explore how interoperability, regulatory changes, and change management strategies are shaping the future of health plans. Tune in for expert insights on overcoming technological silos, preparing for innovation, and navigating the complexities of the healthcare ecosystem.This episode is sponsored by HealthEdge.

The Institute of Internal Auditors Presents: All Things Internal Audit Tech In this episode, Bill Truett talks with Nick Lasenko about the critical role of identity and access management in today's organizations. They discuss common risks, best practices, and the impact of AI on identity and access management. The conversation also covers frameworks, regulatory requirements, and real-world use cases. Host:  Bill Truett, CIA, CISA, senior manager, Standards & Professional Guidance, IT,  The IIA Guest: Nick Lasenko, CISA, CISSP, cybersecurity, privacy, and risk management practitioner Key Points Introduction [00:00-00:00:07] Overview of identity and access management [00:00:08-00:00:31] The financial impact of data breaches [00:00:32-00:01:26] Challenges in detecting and responding to security incidents [00:01:27-00:02:26] Common identity and access management risks for auditors [00:02:27-00:03:26] Weak governance and its implications [00:03:27-00:04:26] Siloed organizations and identity and access management complexities [00:04:27-00:05:26] Regulatory frameworks and standards [00:05:27-00:07:26] Identity and access management controls and data governance [00:07:27-00:09:26] Real-world use cases and security incidents [00:09:27-00:11:26] Horror stories and lessons learned in identity and access management [00:11:27-00:13:26] Best practices for managing user access reviews [00:13:27-00:16:26] Continuous authentication and its challenges [00:16:27-00:18:26] Privileged access management and audit considerations [00:18:27-00:21:26] The impact of AI and machine learning on identity and access management [00:21:27-00:23:26] Final thoughts on strengthening identity and access management controls [00:23:27-00:25:26] Closing remarks [00:25:27-00:31:43] The IIA Related Content Interested in this topic? Visit the links below for more resources: Intermediate IT Auditing Auditing IT Change Management GTAG: Auditing Identity and Access Management, 2nd Edition Fraud and Emerging Tech: Identity and Authentication with the Paycheck Protection Program Implementing The IIA's New Cybersecurity Topical Requirement Cybersecurity Topical Requirement Visit The IIA's website or YouTube channel for related topics and more. Resources Mentioned The IIA's 2025 Analytics, Automation and AI Virtual Conference The IIA's Updated AI Auditing Framework NIST Cybersecurity Framework (CSF) NIST AI Risk Management Framework IBM Cost of a Data Breach Report 2024 CISA and NSA Guidance on Identity and Access Management Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

Podcast Show Notes – Episode 215 | 02.11.2025 Episode Title: CISO Evanta Keynote Panel with Sean Barnes, Paula Stuart & Kara Pelecky      Episode summary introduction: Sean Barnes, joined by Kara Pelecky and Paula Stuart, explores the challenges of technology leadership. They discuss the overlapping roles of CIOs and CISOs, leading to conflicts and executive overcrowding, and examine tensions within siloed tech segments. The episode emphasizes the need for standardization, training, cross-functional exposure, and leadership development, focusing on communication and leadership skills. They highlight how crises can build relationships and clarify business priorities. The episode wraps up with insights on fostering collaboration and trust between technology leaders. Key Moments 0:10 – Introduction and challenges among technology leaders 1:22 – Acknowledging the Evanta team and guest introductions 3:07 – Overlapping and reporting structure of CIOs and CISOs 7:02 – Conflicts and executive overcrowding in tech leadership 10:53 – Siloed segments and tensions within technology roles 19:05 – Standardization and training for CIOs and CISOs 24:08 – Cross-functional exposure and leadership development 28:31 – Communication and leadership skills for technology executives 30:53 – Addressing personal liability and business priorities for CISOs 36:20 – Using crises for building relationships and understanding the business 38:04 – Collaboration and trust between CIOs and CISOs 41:22 – Closing remarks and gratitude   Key Takeaways Effective communication and understanding of business priorities are essential for bridging the gap between CIOs and CISOs and driving successful collaboration. The roles of CIO and CISO are evolving, with increasing overlap in responsibilities and the need for a strong partnership to manage both security and business operations effectively. Building trust and relationships on a personal level between technology leaders can significantly enhance cooperation and facilitate smoother implementation of security and infrastructure initiatives. Guest: Paula Stuart & Kara Pelecky LinkedIn: https://www.linkedin.com/in/paula-smetana-stuart-70a2a663/ LinkedIn: https://www.linkedin.com/in/karapelecky/ Host: Sean Barnes Website: https://www.wsssolutions.com/ https://www.seanbarnes.com LinkedIn: https://www.linkedin.com/in/seanbarnes/ https://www.linkedin.com/company/wsssolutions/ https://www.linkedin.com/company/thewayofthewolf/ YouTube: youtube.thewayofthewolf.com Twitter: https://x.com/the_seanbarnes Instagram: https://www.instagram.com/the_seanbarnes https://www.instagram.com/the_wayofthewolf TikTok: https://www.tiktok.com/@the_seanbarnes Email: Sean@thewayofthewolf.com Audible: https://www.audible.com/pd/The-Way-of-the-Wolf-Podcast/B08JJNXJ6C Spotify: https://open.spotify.com/show/2BTGdO25Vop3GTpGCY8Y8E?si=ea91c1ef6dd14f15

Every project has its unique challenges, but true project leadership is about more than just delivering on deadlines—it’s about legacy, self-leadership, and navigating complexity with confidence. In this episode, I sit down with Jeanette Cremor (JC), a seasoned expert in project management with over 25 years of experience across government, higher education, and utilities. JC is the author of Real Project Leadership, where she shares a powerful framework designed to help project leaders move beyond processes and into purpose-driven leadership. What We Cover in This Episode: The Legacy Mindset—Why every project should be approached with the question: If it ended today, what impact have you left for tomorrow? The Three Pillars of Real Project Leadership—Self-leadership, practice, and solution leadership, and why these matter more than traditional project management methods. The Power of Emotional Intelligence—How “mirror moments” help leaders develop self-awareness and resilience. Common Pitfalls in Project Leadership—Siloed teams, shifting priorities, and change resistance—and how to navigate them effectively. Shifting Mindsets for Success—How embracing legacy-driven leadership creates lasting impact. Building a Culture of Trust and Collaboration—Why project sponsors should be involved in setting shared values from the start. This conversation is a must-listen for anyone leading projects—whether you’re new to leadership or a seasoned professional looking to enhance your impact and effectiveness. Let’s Keep the Conversation Going!If you enjoyed this episode, please consider rating and reviewing the Leading You Podcast. Your feedback helps us reach more listeners who are eager to elevate their leadership. LINKS Connect with Jeanette:LinkedIn: https://www.linkedin.com/in/jeanettemcremor/Instagram: https://www.instagram.com/jeanette_cremor/Website: https://jeanettecremor.com.au/ Order My New Book “You Always Have A Choice” here Connect with Julie:LinkedIn: https://www.linkedin.com/in/julie-hyde/Instagram: @juliehydeleadsWebsite: https://juliehyde.com.auSee omnystudio.com/listener for privacy information.

In this episode, Spencer Jones, Founder of XO Medtech, discusses the problem with innovation silos in medical technology and the commercialization process. Spencer highlights how innovators are often afraid to share information about what they are working on, and this can stifle progression. Additionally, there is a lack of access to open networks for comprehensive practical knowledge transfer related to commercialization.Spencer outlines how XO Medtech's platform offers a new online community approach for educating and connecting innovators, helping provide them with the resources needed to succeed. This includes a community forum, educational content, and a range of free templates. As well as aiding knowledge transfer, an additional platform, Medtech Vendors, will help improve the process of finding the right suppliers. With community and value-driven connections at the heart of all they do, this is definitely a conversation to keep you informed and inspired.Here are the key takeaways:Siloed nature of Medtech and Medtech innovation: Startup resources are often constrained by location and network which can hinder innovation.Limited access to specialized networking & knowledge training: Medtech innovators often have difficulty finding accessible resources and support they need to succeed.Importance of building a community: XO Medtech is building a community of Medtech innovators to help them connect with each other and share resources.Focus on actionable content: The platform provides innovators with access to practical tools and templates to help them advance their businesses.Standardization of processes: A new Medtech Vendors platform will help standardize the procurement process in the Medtech industry to improve efficiency.

How can data and artificial intelligence reshape healthcare to create better patient outcomes? In this episode of Tech Talks Daily, I speak with Dr. Mitesh Rao, founder and CEO of OMNY Health, about his mission to build a more connected and collaborative healthcare system. With a background in emergency medicine and hospital leadership, he launched OMNY Health out of frustration with the siloed nature of healthcare data, which limits innovation and patient care. OMNY Health now represents data from nearly 80 million patients across the U.S., serving as a bridge between healthcare providers, researchers, and life sciences companies. Dr. Rao explains how his company is tackling some of the biggest challenges in healthcare—unifying fragmented data, ensuring compliance with privacy regulations, and providing a secure foundation for AI-driven advancements in medicine. We explore how this data network is enabling breakthroughs in precision medicine, pharmacovigilance, and clinical research, ensuring that new treatments are developed based on real-world evidence. Dr. Rao also shares insights on the role of AI in healthcare, the importance of diverse and representative data in training AI models, and how secure, compliant data-sharing can support the next wave of medical innovation. With plans to expand OMNY Health's network to 150 million patients, what does the future hold for healthcare data and AI-driven medicine? Join the conversation to find out, and share your thoughts on the role of data in transforming patient care.

Today, we're talking to Megh Gautam, CPO at Crunchbase. We discuss the latest technology being rolled out at Crunchbase, Megh's philosophy on flat vs siloed teams, and why it's far more useful to get punched in the face than just read about it. All of this right here, right now, on the Modern CTO Podcast!  To learn more about Crunchbase, check out their website here: https://www.crunchbase.com/ Produced by ProSeries Media: https://proseriesmedia.com/ For booking inquiries, email booking@proseriesmedia.com

Windblade faces down Slipstream and her Seekers to escape from the missile silo and get back to the mission! Then, Windblade and Bumblebee find Grimlock, but he’s gone feral! Can they get him back under control? And did they just completely destroy a city’s electrical grid? That seems like a problem! Join us this week for “Siloed” and “King of the Dinosaurs”!

And you thought we forgot. Games we played this week include: Metaphor: ReFantazio (11:00) New Worlds Aternum (18:35) Hades II (30:55) The Rocky Horror Show Video Game (35:19) --- News things talked about in this episode: Nintendo has their own secret online game with thousands of players pledged to silence (44:05) https://www.eurogamer.net/details-of-nintendos-mysterious-switch-online-playtest-leak Bloober says they're done making bad games (51:55) https://www.gamespot.com/articles/bloober-team-says-its-done-with-shitty-games-and-silent-hill-2-remake-wasnt-a-fluke/1100-6527269/ Ubisoft Montpellier disbands team behind critically acclaimed Prince of Persia game (57:40) https://www.eurogamer.net/ubisoft-responds-to-report-prince-of-persia-the-lost-crown-development-team-disbanded --- Buy official Jimquisition merchandise at https://thejimporium.com Find Laura at LauraKBuzz on Twitter, Twitch, YouTube, and Patreon. All her content goes on https://LauraKBuzz.com, and you can catch Access-Ability on YouTube every Friday. Follow Conrad at ConradZimmerman on Twitter/Instagram/BlueSky and check out his Patreon (https://patreon.com/fistshark). You can also peruse his anti-capitalist propaganda at https://mercenarycreative.com.

Ever inherited a team that has a different work culture than what you're used to? You're definitely not the only one. In today's episode, Erin gives you her 6-step process to create a fully-realized team environment whether you're an emerging leader, new leader, or experienced leader. Erin also shares: Why having one-on-one conversations with your team members is essential (and what 4 questions to give them to think about before you have the convo) How to create a vision with your team, not for your team How to develop leadership opportunities within your team that don't exist yet If you're craving more collaboration within your team but you're not sure where to start—this is the episode for you. Special sprinkles on top of this episode: Collaborating in virtual environments - and adding some music to the mix! If you liked this episode, you can keep the party going with: Episode 220: Which Core Values Help You Hire and Retain Top Talent? Show Links: Did today's episode resonate with you? Leave us a review sharing something that Ashley said that stuck with you. Connect with Ashley Menzies Babatunde: Ashley's podcast No Straight Path Ashley's LinkedIn Connect with Erin Diehl x improve it!: Erin's website Erin's Instagram Erin's LinkedIn improve it!'s website improve it!'s Instagram

MSPs Can Leverage Evaluations from IFT's Operational Assessments to Deliver Value-Added Services BURNABY, BC - September 5, 2024 - According to ongoing Operational Assessment projects from leading business process outsourcing company Integrated Financial Technologies (IFT), there are six back-office areas where many businesses lack efficiency— and these areas represent significant opportunities for MSPs. IFT has identified business processes that are typically in need of improvement including the use of antiquated technology, inadequate data storage, siloed departments, the assignment of specific employees as a single point of information, the inability to cross-sell products, and lack of corporate documentation. During its assessments, IFT reviews each organization's processes, workflows, procedures, and infrastructure to help evaluate operations. Based on assessment results, IFT offers  recommendations on how end-companies can optimize their workflows and procedures. Managed service providers can target these areas to provide services that best meet these needs and address the deficiencies of the business community. Tod Chisholm “Many of the organizations we assist are successful companies with effective practices, but we find there is always room to drive efficiency and lower costs. This opens the door for MSPs to work with us and fill those technology and service gaps,” said Tod Chisholm, president at IFT. “We typically go on to fulfill opportunities in close to 75 percent of the organizations we assess. In the end, the process delivers value to businesses, while enhancing the MSP's customer relationships and establishing new revenue streams.” The top areas for improvement revealed by IFT's assessments include: - Use of legacy technology: Many organizations rely on networking systems, applications, and processes that are outdated. This creates complex environments that are difficult to manage and upgrade. As an example, IFT found that many companies still depend on manual data input compared to automated systems for tasks like data processing, employee scheduling, CRM, and other crucial areas of documentation. - Data storage: A surprising number of organizations utilize on-premises data storage systems, such as on-site server closets that house much of their data. In contrast, cloud-based systems offer increased security and redundancy, often delivering automated back-up and fail-over systems to protect against downtime and data loss in the case of an outage or disaster. - Assigning staff as a single point of information: Many companies assign a single person to know everything about a product or job function, such as payroll, CRM, or software development. If that person decides to leave the company—or suffers a serious illness—disaster looms. Ideally, company knowledge should be shared with several employees to create redundancy. - Inability to cross-sell: Many businesses are unwilling to cross-sell added services, leaving money on the table. Companies can use historical data to turn any inbound customer service inquiry into a sales opportunity. Remember, existing customers already have a propensity to buy, so savvy businesses should use nearly every interaction as a sales query. - Siloed communications: At both small and large companies, there is a tendency for departments to use disparate technologies and proprietary processes. The inability to freely communicate and share information via common platforms and procedures between departments impacts productivity. - A lack of company-wide documentation: Even businesses that maintain organized, company-wide processes typically do not document procedures and best practices in any concrete way. Communication of workflows, customer engagement practices, personnel policies, and job postings should be provided in a format that is accessible to the entire organization. This helps to create consistency and equity throughout the company,

What happens when we allow learning to move outside the siloes of our classrooms?  In this episode, through a real case study, we learn how to design empowering, trans-disciplinary experiences with teachers across mutiple subjects. And all it takes is a few shifts in how we approach learning design.  Take the 12 Shifts Scorecard: https://transformschool.com/12shiftsscorecard/  Pre-Order the 12 Shifts Book: https://transformschool.com/whereistheteacher/  Attend the Launch Party to Connect to Global Practitioners: https://transformschool.com/booklaunch/ 

In today's episode we continue on with our review of the amazing book “Good Energy,” by authors Dr. Casey Means and brother Calley Means.Welcome, listeners, to a journey that promises to unlock the secrets of "Good Energy" and its profound impact on our well-being. As we flip through the pages of this book, get ready to be intrigued by the fascinating world of cellular biology and its implications for our daily lives.Think of your cells as tiny powerhouses, working tirelessly to fuel every function of your body. At the center of this energy production are mitochondria, the unsung heroes of our cellular universe. But here's the catch: these resilient mitochondria are facing a barrage of challenges in today's world, from our diets to our daily habits.But don't fret, folks, because right here in these pages lies the roadmap to reclaiming our cellular vitality and unlocking our body's full potential. From understanding the nitty-gritty of mitochondrial function to unraveling the effects of inflammation and oxidative stress, we'll explore the intricate web of cellular health in simple terms that even beginners can grasp.Get ready for a deep dive into the interconnected realms of movement, nutrition, stress management, and sleep, all rooted in the support of our community. Together, we'll navigate the terrain of wellness and emerge armed with the knowledge to craft a life filled with boundless energy and vibrant health.References:Good Energy: by Dr. Casey Means and Calley Meanshttps://www.audible.com/pd/B0CKKKBBF3?source_code=ASSORAP0511160006&share_location=player_overflow Brain.fm App(First month Free, then 20% off subscription)Discount Code: coachdamiensdCaldera Lab Skin Carewww.calderalab.comDiscount Code: CoachDLinks:IG:@coachdamien_sd@damienrayevans@livinthedream_podcast YouTube:https://www.youtube.com/channel/UCS6VuPgtVsdBpDj5oN3YQTgFB:https://www.facebook.com/coachdamienSD/

Hosted by Laura Sauriat, with guests:Robert Guerrero: Director of the Latino Initiative of City to City in North America and the Caribbean Caleb Campbell: Lead Pastor at Desert Springs Bible Church, Phoenix, AZ“Be in the world but not of it…” In this episode, we confront the oversimplification of this commonly quoted verse and explore the multifaceted nature of cultural engagement. Our guests, Robert and Caleb, shed light on the necessity of examining not only Jesus' teachings but also the entirety of God's narrative, beginning with the Creation in the Old Testament.Robert and Caleb navigate through this complex topic with compassion and confidence, emphasizing the often overlooked aspects of confession, community, and ethnic culture in the conversation on cultural engagement. Together, we aim to paint a more holistic picture of how we might faithfully embody the essence of the Lord's prayer: “Thy will be done on earth as it is in heaven.”Join us as we seek to embrace and apply these principles in our own unique contexts.This episode includes teaching from Tim Keller that was recorded separately from the conversation between Robert and Caleb. You can watch the full talk from Tim on Cultural Engagement here. To Be Continued… is produced in partnership with Redeemer City to City. Our producers are Stephanie Cunningham and Rebekah Sebastian. Audio engineering was performed by Jon Seale.To learn more, visit redeemercitytocity.com/to-be-continued-podcast. Follow us on social media at RedeemerCTC. 

Last week the Children's Hospital of Richmond celebrated one year since transferring the first inpatients into the building and opening its doors, and I was fortunate to have been chosen to lead the Information Technology Program. As I began to onboard to this massive undertaking, I repeated a mantra in my head that we used to say and teach in the Public Safety and All-Hazards Incident Management world, “No egos, No silos.”. In Five Antidotes to Avoid the Disease of Siloed Planning, I'm sharing five critical components that when combined form a potent antidote against the disease of siloed planning.

This edWeb podcast is sponsored by Branching Minds – A Comprehensive MTSS Solution.The edLeader Panel recording can be accessed here.Siloed data systems, strained resources, and inconsistent expectations make it a challenge to recognize the warning signs of school failure and intervene early. Don't “wait to fail”—a Multi-Tiered System of Supports (MTSS) can help at all levels, K-12!MTSS is a well-established, evidence-based practice that prevents students from falling through the cracks. Together with a robust software platform designed specifically to support MTSS, this practice can become even more streamlined and effective, allowing you to quickly and easily see risk levels and tiered support recommendations across all students based on attendance, behavior, and academic performance.Listen to this edWeb podcast to learn more about Early Warning Systems and MTSS, and how you can take proactive steps to prevent student failure. Learning objectives include:Explore the benefits of centralizing early warning indicators and student risk tracking in an MTSS software platformLearn early intervention strategies to prevent academic challenges and disengagementDiscover how data-driven decision making can help you make the most of limited time and resources for the benefit of all studentsThis edWeb podcast is of interest to K-12 school leaders, district leaders, and district-level MTSS, curriculum, SEL, and special education roles.Branching MindsLeveraging the learning sciences and technology to help districts effectively personalize learningDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Learn more about viewing live edWeb presentations and on-demand recordings, earning CE certificates, and using accessibility features.

Omer Sadika | Co-Founder of dWallet Network, CEO of dWallet Labs Omer Sadika is the founder and CEO of dWallet Labs, dWallet Labs is a cybersecurity company specializing in blockchain technology and the builder of dWallet Network. He's a former cybersecurity expert for Israeli Defense and YCombinator alumni. Previously he was the co-founder and CEO of the first API Security company, Salt Security, which is now a unicorn. Together with his team, Omer built the dWallet Network - a composable modular signature network. They introduced a new blockchain primitive, dWallets, expanding the capabilities of smart contract networks with multi-chain, noncollusive and massively decentralized MPC. --- Support this podcast: https://podcasters.spotify.com/pod/show/crypto-hipster-podcast/support

THE KELLY CARDENAS PODCAST PRESENTS SILOED COMMUNICATION???

Risks of point analytics solutions include myopic vision and teams working in isolation.  Teams implement solutions that fit a small amount of needs that do not take the needs of the organization, or the impacts to the organization, into account.  The downstream result is siloed data creating incomplete insights and even a poor customer experience.    If you have a customer experience this is supported by multiple data/platform touch points, and analytics is siloed, everyone may be able to claim success while in actuality it could be a terrible by the customer's perspective.   On this week's episode of the 33 Tangents Podcast, Jim and Jason discuss a recent experience Jason had at a major retailer and what organizations need to consider to prevent it from happening.   THANK YOU We know your time is limited, so it means a lot to us that you would spend some of your time with us. If you have found this episode to be valuable, we would appreciate if you would share it.   And if we are getting you hooked, don't forget to subscribe, like, and recommend on your favorite podcast platform.   WHERE TO LISTEN The 33 Tangents video simulcast is now available on YouTube Subscribe on Apple Podcasts Subscribe on Google Podcasts Listen on TuneIn Listen on Amazon Music   WHERE TO FIND US Website: www.33sticks.com Email: Podcast@33sticks.com Twitter: https://twitter.com/33Sticks Facebook: https://www.facebook.com/33sticks/ YouTube: https://www.youtube.com/channel/UC8KUpp_LygXotCrKgR9ZoBg

Rory Cellan-Jones (host) talks to Ingela Alger (IAST) and Flavio Toxvaerd (University of Cambridge) about the drivers of research silos, the merits of conducting interdisciplinary research and how to overcome disciplinary divides. This episode takes a look at why academic research is trapped in research silos. Ingela Alger and Flavio Toxvaerd engage in a thoughtful discussion with Rory Cellan-Jones, to shed light on the challenges faced in conducting interdisciplinary research. They emphasize the significant benefits that interdisciplinarity can bring and share insight into how to foster interdisciplinary research culture for improved results. Listen to this episode on your preferred podcast platformSeason 3 Episode 2 transcriptFor more information about the podcast and the work of the institutes, visit our websites at https://www.bennettinstitute.cam.ac.uk/ and https://www.iast.fr/Tweet us with your thoughts at @BennettInst and @IASToulouse.With thanks to:Audio production - Steve HankeyAssociate production -  Stella ErkerVisuals - Tiffany NaylorMore information about our host and guests:Rory Cellan-Jones was a technology correspondent for the BBC. His 40 years in journalism have seen him take a particular interest in the impact of the internet and digital technology on society and business. He has also written multiple books, including his latest “Always On” which was published in 2021. @ruskin147Ingela Alger is a CNRS Senior Scientist (DR) in Economics, and the current Director of the Institute for Advanced Study in Toulouse (IAST) as well as the Chair of the Department in Social and Behavioral Sciences. Her research, which has been published in international peer-reviewed journals such as the American Economic Review, Econometrica, and PNAS, focuses on the evolutionary foundations of human preferences, when these are transmitted from generation to generation and are subject to selection.  @ingelaalger Flavio Toxvaerd is a Professor of Economics and Public Policy at the Faculty of Economics, University of Cambridge, a Fellow of Clare College and an Affiliated Researcher with the Bennett Institute for Public Policy. He serves as UKRI Policy Fellow in Competition and Productivity Economics with the Competition and Markets Authority. His research and teaching interests are in microeconomics and game theory with applications, including industrial organisation, competition policy and economic epidemiology. @toxvaerd1If you enjoyed this podcast then check out:Crossing Channels S2E5 featuring Sarah Dillon and Manvir Singh: Why are Stories important for society. 

In this episode, Phanii Pydimarri, Head of Strategic Planning and Partnerships at Healthcare Service Corporation, joins the podcast to discuss the topic of productizing data. They explore this process's opportunities, challenges, and common mistakes. Phanii shares insights on the mindset required to view data as a product effectively. Tune in to gain valuable insights into productizing data and its impact on healthcare analytics. Highlights: [00:02:33] Productizing data.  [00:04:23] Transitioning to digital productization.  [00:07:17] Siloed nature within an organization.  [00:13:10] Data product manager roles.  [00:15:28] Data products in organizations.  [00:19:27] Internal vs. external data products.  [00:23:32] Internal products and data leaders.  [00:25:59] Lack of clear vision. Guest:   Phanii Pydimarri is an industry-agnostic Global Digital, Product, and Data Analytics Leader in driving Digital Transformation, Commercialization, and end-to-end Data Management with key focus areas such as Strategy, Data Analytics, Business Transformation, Product Management, and Customer Success. He has a Master of Science in Computer Science from the New Jersey Institute of Technology and an Executive MBA from Northwestern University's Kellogg School of Management.  Phanii has extensive experience working for organizations across the US in different industries. He is a strong believer in economies of scale, is outcome-driven, and is passionate about solving key business challenges by using Digital and Data technologies. He has strong experience using Data Science to drive innovation and improve key operational metrics and has experience standing up Data Governance programs across various public and private sector organizations. Phanii has successful experience in Productizing Data, AI, and other Digital products with the right Go-To-Market strategies and achieving commercial value for Fortune 500 organizations. Over the years, Phanii has transformed cultures and delivered digital and data solutions that can be leveraged to deliver measurable outcomes to drive organizational goals. Phanii sits on multiple Data & Analytics and Product advisory boards and is a regular public speaker. Some notable organizations include Chief Data Officer Magazine, Modal.ai, the International Society of CDOs (isCDO), and Evanta. He won CDO 40 under 40 and the Top 50 Data & Analytics Professional award for 2023. LinkedIn: https://www.linkedin.com/in/phaniipydimarricdo/ --- Thank you so much for checking out this episode of The Tech Trek, and we would appreciate it if you would take a minute to rate and review us on your favorite podcast player. Want to learn more about us? Head over at https://www.elevano.com Have questions or want to cover specific topics with our future guests? Please message meat https://www.linkedin.com/in/amirbormand (Amir Bormand)

The people's voice should shape Canada's future. David Leis speaks with accomplished investigative journalist, Trish Wood, about the silos in media, the power of the conversation, and the pressure on the people to listen and implore critical thinking.  Who puts the cult in culture? Does the loudest voice in the town square speak out of fear or authority?

Topics:00:00 Intro00:22 Quick demo of SWIRL on the summary transcript of this episode01:29 Sid's background08:50 Enterprise vs Federated search17:48 How vector search covers for missing folksonomy in enterprise data26:07 Relevancy from vector search standpoint31:58 How ChatGPT improves programmer's productivity32:57 Demo!45:23 Google PSE53:10 Ideal user of SWIRL57:22 Where SWIRL sits architecturally1:01:46 How to evolve SWIRL with domain expertise1:04:59 Reasons to go open source1:10:54 How SWIRL and Sid interact with ChatGPT1:23:22 The magical question of WHY1:27:58 Sid's announcements to the communityYouTube version: https://www.youtube.com/watch?v=vhQ5LM5pK_YDesign by Saurabh Rai: https://twitter.com/_srbhr_ Check out his Resume Matcher project: https://www.resumematcher.fyi/

GM Web3 ☀️Recap - Jun 20, 2023Degenz Market Report by @osf_rekt and @rektmandoMarkets are opening lower with the S&P and the Nasdaq down almost 1% after yesterday's market close. Equities are hovering within a similar range that they have been. This is just a quiet time period in between the FOMC and the next major eventsBitcoin dominance went up slightly and almost hit 27k, but it has fallen short. ETH was at 1830 last time we saw Bitcoin at 27k, showing the continued weakness in Ethereum. There has been talk lately of dollar strength in headlines, and the commodities market seeing trades in currencies outside of the dollar.. The dollar makes up something like 70% of bank currencies, so it will take a long time to truly weaken. Mando says it's definitely possible over the course of the next hundred years, not 6 months. NFTsIt feels like the only real thing going on yesterday was Yugalabs FUD. Contributing factors include Gordon leaving, who was a huge community player, especially in regards to morale, and there are a lot of different things going on in their ecosystem, making it difficult to keep up with. As a result, Apes dipped briefly below 40 ETH causing FranklinisBored to fire up the buy machine and start sweepingIf you are an NFT project based in IP, you are just simply not making money right now. The hope of future IP use is seeming to surface as something that might be a reach for most. However, volume in BAYC is still looking healthy…Even as it stands they are pulling in millions annually on royalties. TAY

❔"I work for a large company. We have several individuals that have CX in their title and are doing work, but it's siloed and not connected. Each person has a journey that applies to their own perspective. How can we become better connected?" ❔This is something that a lot of customer experience leaders and teams really struggle with. When we encounter siloed organizations, there are often three challenges that leaders face: a focus on tactics over strategy, process maps vs. the actual customer journey, and connecting CX people and data across departments. In this episode, Jeannie Walters addresses each of these challenges. She shows you ways to look at CX as a mindset, strategy, and business discipline. Let's break down those silos and build bridges!Resources Mentioned:Article: How to Run an Effective Customer Experience Team Meeting -- experienceinvestigators.com/customer-centric-culture/customer-experience-team-meeting/Take the CXI® Compass assessment -- CXICompass.comJoin the Waitlist for the CXI® Flight School -- cxiflightschool.comExperience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Despite efforts to upcycle ingredients, promote so-called ugly produce and educate retailers and consumers about how to sell and use food before it spoils, food waste in the US remains at a stubborn 30%, in part due to inaccuracies predicting consumer demand.

CRCNA Synod 2023 starts today in Grand Rapids. It will make decisions regarding the pushback from Synod 2022 passing the Human Sexuality Report (HSR). Whatever Synod does local leaders and churches will have to process what will come down the road. Rev. Sean Baker who works for the denominational Pastor-Church Resources office (Thrive) has been working on a process to help local leaders process their thoughts on these matters. This is a report on a prototype workshop.  July Washington DC Event with Michael Martin and Spencer Klavan https://www.eventbrite.com/e/christ-and-community-in-the-modern-age-tickets-608591853617 Paul Vander Klay clips channel https://www.youtube.com/channel/UCX0jIcadtoxELSwehCh5QTg Bridges of Meaning Discord https://discord.gg/rpf3zatJ https://www.meetup.com/sacramento-estuary/ My Substack https://paulvanderklay.substack.com/ Estuary Hub Link https://www.estuaryhub.com/ If you want to schedule a one-on-one conversation check here. https://paulvanderklay.me/2019/08/06/converzations-with-pvk/ There is a video version of this podcast on YouTube at http://www.youtube.com/paulvanderklay To listen to this on ITunes https://itunes.apple.com/us/podcast/paul-vanderklays-podcast/id1394314333  If you need the RSS feed for your podcast player https://paulvanderklay.podbean.com/feed/  All Amazon links here are part of the Amazon Affiliate Program. Amazon pays me a small commission at no additional cost to you if you buy through one of the product links here. This is is one (free to you) way to support my videos.  https://paypal.me/paulvanderklay Blockchain backup on Lbry https://odysee.com/@paulvanderklay https://www.patreon.com/paulvanderklay Paul's Church Content at Living Stones Channel https://www.youtube.com/channel/UCh7bdktIALZ9Nq41oVCvW-A To support Paul's work by supporting his church give here. https://tithe.ly/give?c=2160640

This edition of our award-winning podcast finishes the discussion on how improving relationships with hospital staff, particularly clinical staff, can bring improvement in documentation. This can then improve patient care and reimbursement.   Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Clinical Operations and Quality Vizient   Guest: Amber Sterling, RN, BSN, CCDS Senior Consultant Clinical Documentation Improvement Vizient   Show Notes: [00:53] Copying and pasting – the need for editing [03:40] Meaningful data as an effective motivator – measuring success [08:06] Developing a relationship virtually versus onsite communication   Links | Resources: To contact Modern Practice: modernpracticepodcast@vizientinc.com Amber's email: amber.sterling@vizientinc.com Vizient clinical documentation improvement site: Click Here   Subscribe Today! Apple Podcasts Amazon Podcasts Android Google Podcasts Spotify Stitcher RSS Feed

On today's episode, Kunle Campbell dives deep into the topic of rewriting your growth story in the ever-changing world of e-commerce. He highlights the challenges faced by businesses, such as declining order volumes and stagnant growth, and emphasizes the need to dig deep and find new strategies to overcome these hurdles.Kunle introduces the concept of the ideal customer profile, urging listeners to approach their businesses with a blank canvas mindset. By asking the right questions to existing customers, lapsed customers, and potential customers, businesses can uncover the motivations that drive purchases and convert them into tailored benefits and individual funnels.To illustrate this approach, Kunle presents a hypothetical example of a brand with a pocket muscle massager. He explains how identifying target groups, such as combat sports enthusiasts, triathletes, and office professionals with neck and back pain, allows businesses to refine their marketing efforts, work with creators, and create landing pages that speak directly to these specific audiences.Throughout the episode, Kunle stresses the importance of staying agile and leveraging the power of data to reshape the e-commerce funnel. By adopting this strategy, businesses can maximize conversions, scale their operations, and rewrite their growth stories in 2023.In the next episode, Kunle will be joined by industry experts to explore the elements that make an e-commerce landing page effective, providing listeners with valuable insights to take their businesses to new heights.Don't miss out on this opportunity to transform your e-commerce business. Tune in to the podcast and learn how to rewrite your growth story from the expert himself, Kunle Campbell.----------- SPONSORS:This episode is brought to you by: TidioThis episode is sponsored by Tidio, the highest-rated live chat app on Shopify. Tidio is a versatile platform that offers personalized shopping experiences, boosts customer satisfaction, and manages all communication channels on one dashboard. It can automate up to 47% of recurring questions with its deep Shopify integration. With the budget-friendly Tidio Plus Plan, you get a dedicated customer success manager, personalized training sessions, and more. Tidio powers over 300,000 brand websites, including Shell, Wellbots, and Valyou Furniture. Head to Tidio.com/2X to take control of your customer relationships and supercharge your growth. TreydThe 2X eCommerce Podcast is sponsored by Treyd, a revolutionary financing service transforming product launches for eCommerce brands. As the ultimate inventory purchasing solution, Treyd lets you sell first, pay suppliers later.Treyd's unsecured funding and credit model improves cash flow, supports larger orders, and even helps negotiate supplier discounts. With a transparent, pay-as-you-go model, Treyd offers unmatched flexibility and minimal onboarding, independent of eCommerce platforms.Experience the power of "Sell first, pay suppliers later" and snooze invoices for up to 120 days. Transform your business with Treyd today on Treyd.io.

On this episode, we continue examining how improving relationships with hospital staff, particularly clinical staff, can bring improvement in documentation, which can then improve patient care and reimbursement.   Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Clinical Operations and Quality Vizient   Guest: Amber Sterling, RN, BSN, CCDS Senior Consultant, Clinical Documentation Improvement Vizient   Show Notes: [00:42] Imprecise documentation and the need for partnership [02:04] Communication about accurate DRG documentation [02:36] Managing the utilization review process [03:54] Outpatient documentation [05:57] Breaking through silos with technology beyond in-boxes   Links | Resources: To contact Modern Practice: modernpracticepodcast@vizientinc.com Amber's email: amber.sterling@vizientinc.com Vizient clinical documentation improvement site: Click here   Subscribe Today! Apple Podcasts Amazon Podcasts Android Google Podcasts Spotify Stitcher RSS Feed

Counteracting errors in clinical documentation can improve care for the patient and reimbursement for the health care organization by giving a true picture of the care offered. On this episode, we discuss how improving relationships with hospital staff, particularly clinical staff, can bring improvement in documentation.   Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Clinical Operations and Quality Vizient   Guest: Amber Sterling, RN, BSN, CCDS Senior Consultant, Clinical Documentation Improvement Vizient   Show Notes: [01:31] Importance of working with other departments – silos have increased [03:08] Working with the quality department [04:23] Working with clinical teams [05:53] Effect on revenue cycle [06:48] Inadequate reimbursement and denial trends   Links | Resources: To contact Modern Practice: modernpracticepodcast@vizientinc.com Amber's email: amber.sterling@vizientinc.com Vizient clinical documentation improvement site: Click here   Subscribe Today! Apple Podcasts Amazon Podcasts Android Google Podcasts Spotify Stitcher RSS Feed

This Episode has EVERYTHING!It's got:Happy Jesus day!Heavy-duty reenactments!Zombie Jesus!The light at the end of the tunnel!Déjà vu!Leonard!Donkey kicks and punches!Lifes vs Lives!AI is already destroying humanity!We deserve it!Siloed echo chambers of stupidity!50K Km closer to the SUN! Not the Earth!  Stupid Dave!Dave drinks!Kick-start the old car downstairs!Is Flight Attendant an offensive title?! Kevin - Let us know!Crazy flying stories!  Send them in!Toenail flakes!Let's light our genitals on fire for clout!Bus pimple popper!"Shrek 5" could be coming soon!Why do most movies suck now?!Losing my foot to sugar diabetes!Al Capone is fabulous!Let's dig up Marilyn!Both Dave and Paul ran away!Nutty coffee!Beaver goodness!Dave is on "The Best of Risk! #27"!Taj Easton is Awesome!!!Episode Links (In Order):Eight Filipinos nailed to crosses as Easter crucifixion re-enactments resume!Ronnie Vino - It's Friday Night!Kevin's Instagram! Be Jealous of his Travels!Girl falls into open manhole - parents sue!Man sets own genitals on fire (Not Graphic)!"Shrek 5"!Dave's Story in "The Best of Risk! #27"!Music Credit!Opening music graciously supplied by: https://audionautix.com/  Visit Our Patreon! Email Us Here: Disturbinglypragmatic@gmail.comWhere To Find Us!: Disturbingly Pragmatic Link Tree!

Without doubt simplicity wins in the chess match against fraudsters. It takes an army. But a consolidated approach, across fraud teams, will unite prevention efforts and create efficiencies when it comes to outsmarting criminals in their next potential move. Fraud expert, Ruud Grotens, talks with us about how fraud investigators and analysts can easily manage and track all fraud cases from cross-functional areas in a single place. What's your next move?

Why does livestream shopping work in China but not in the U.S. or Europe? And what is one big obvious opportunity that big brands are missing? In this Growth Masterminds, host John Koetsier chats with MoEngage's VP of Strategy Vassil Mladjov. We chat about where livestream commerce is actually working, could work, and isn't. We also chat about what's different and why livestream commerce does work in China. Key topics we cover: 1:27 3 minutes about Vassil 4:34 Livestream shopping: east vs west 8:57 Southeast Asia skipped the web 11:55 Cultural differences 12:28 Much bigger influencers in China 14:14 A massive opportunity for brands 14:38 Steph Curry's kicks 16:42 Siloed shopping 18:39 The huge Facebook opportunity 22:44 Live shopping with American characteristics 24:51 Amazon Live 29:29 Livestream commerce won't happen overnight 31:38 The bricks-and-mortar retail opportunity

From earliest stage start-up to coveted unicorns status, few people have had more of a front-row seat on helping grow businesses than Jenny Herald's guest on this episode of Dreams With Deadlines. Luca Cipriani, who is Head of Architecture and OKR Coach at Jimdo, knows intimately the strategic elements that make scaling ventures fly or fail – and he's sharing his rules of the road. It all starts, he says, with building nimbleness and psychological safety into the blueprint from your start-up's earliest days while keeping goals flexible without losing sight of the core North Star mission.Key things discussed How integrating OKRs into processes from the outset ensures they are foundational at every stage of execution. What the goals should be in building a framework for your start-up journey. Why it's important not to tie key initiatives too closely to key results. Which ingredients successful start-up cultures tend to share in common. What are some predictable barriers to building a healthy workplace – and how to head then off at the pass. The show wraps up with Luca's thoughts on the importance of keeping OKRs simple and giving teams the room to evolve, experiment, iterate and surprise. How integrating OKRs into processes from the outset ensures they are foundational at every stage of execution. What the goals should be at the outset of a start-up journey. Why it's important not to tie initiatives too closely to key results. Which ingredients successful start-up cultures tend to share in common. What constitute the most predictable barriers to building a healthy workplace – and how to head them off at the pass. Show Notes [00:03:13] Getting Started on the Journey: About at what point in scaling Luca Introduces OKRs and other optimization solutions. [00:04:33] What are the goals when implementing OKRs at an early stage: Creating strong alignment from the outset. Instituting systems to measure as much as possible any relevant KPIs. Introducing rational metrics that can anchor young founders as they navigate the high-stakes, high-stress start-up phase. Establishing a framework for what success looks like and means. [00:06:23] Balancing Quality and Quantity: Luca recalls how he has helped start-ups create sustainable objectives through systematic, evolving feedback. [00:09:08] It's a process: Why Luca believes OKR processes must necessarily be iterative and have built into them an assumption that there will be missteps as well as the need for reflections and adjustments along the way. [00:11:13] What it looks like to help founders or teams, at whatever stage, assess on an ongoing basis and roll those learnings into go-forward plans. [00:13:08] Luca explains how he deploys OKRs – and parses outcomes versus outputs and inputs – with early-stage start-ups that don't yet have a well-established baseline. Companies must have a clear North Star. Putting initial metrics in place can be a way to get started getting started putting measurable processes in place. [00:15:12] How Luca helps start-ups move into a scaling phase, deploying OKR processes that keep companies on track with their vision and strategy: Top-up as well as bottom-down collaboration. Intentionally aligned KPIs understood across teams. Cross-department communication to promote consistent global goals. [00:18:33] Why it's important not to tie specific initiatives to key results: It can yoke people to fruitless busy work. It reduces nimbleness. It thwarts creative problem-solving. It discourages experimentation. [00:20:38] Luca shares examples of unconventional wins and success stories worth millions of dollars saved through out-of-the-box flexibility with OKRs. [00:23:36] Going off the Rails: Illustrations (both real-world and in film) of how communication gaps, micromanagement and relentless pressure can take companies off course and away from core values by pursuing the extraction of value at any cost. [00:30:15] About mastery, purpose, autonomy and how flexible OKRs can be leveraged to motivate teams. [00:30:54] Taking a closer look at workplace cultures and the attributes Luca has seen in the unicorns with which he has worked: Maintaining a unity of purpose. Creating an environment in which all team members feel they're contributing. Preserving inter-departmental intimacy and removing barriers to communication. Cultivating agency among teams to be autonomous and work autonomously (i.e. minimize micromanagement). Delegating judiciously – enough but not too much. Emphasizing unity of purpose. Fostering psychologically safety so that teams feel free to seek help and admit failure. [00:36:05] About the concept of aligning around the perfect number of OKR objectives. And that number is? One! Not because there aren't other goals, but because the overarching focus needs to stay on the business's true North Star. [00:37:09] What Luca sees as the most common barriers to building healthy, effective workplace teams: Lack of communication. Toxic behaviors that squelch authenticity and honesty. Siloed teams. Lack of direct interaction and feedback. Lack of autonomy or agency to self-organize, act independently and surprise. [00:40:28] A Round of Quick-Fire Questions for Luca: What's your Dream with a Deadline? To have fewer things to do and to do them faster! What management techniques and practices do you believe have most helped the teams with which you've worked? Attention to detail, staying open-minded, helping people figure out how to raise the bar on quality. What advice would you give to keep teams focused while scaling up and incorporating OKRs? Set and communicate expectations clearly! Relevant links: https://lab.okrbusiness.com More about Monsters, Inc. More about The Lego Movie. "Drive: The Surprising Truth about What Motivates Us," by Daniel Pink. More about the views of OKR coach Christina Wodtke. About Our Guest:Luca Cipriani is an OKR Coach and Engineering Manager with great expertise in SaaS products and companies. A strong contributor to Open Source software, he also has a proven record in managing developers and other managers, scaling teams and SaaS businesses and making them successful.Follow Our Guest:Website | LinkedInFollow Dreams With Deadlines:Host | Company Website | Blog | Instagram | Twitter

Two things to know today Integrating Siloed Apps and Data: The Biggest Digital Transformation Challenge for Businesses AND Vendor Moves in the Channel: ScalePad Acquires Cognition360, Acronis Updates Partner Program, and More   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/   Support the show on Patreon:  https://patreon.com/mspradio/   Want our stuff?  Cool Merch?  Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/  

Alex Wirth, Co-founder & CEO of Quorum.us - a leading public affairs software that helps map, track, change, and report on policy landscape, shares insights into advocacy approaches that will work in 2023. Alex ranks: Twitter, IRL meetings, calling, letters, videos, Meta, and billboards as just some of the methods advocacy organizations can be using to get the attention of representatives.     He shares why buying Donor Voter files may be obsolete in the new advocacy landscape.    About Alex Alex Wirth is the Cofounder and CEO of Quorum, a public affairs software platform that enables organizations to launch grassroots advocacy campaigns, manage stakeholder engagement, and monitor dialogue in Washington, Brussels, all 50 states, and thousands of cities around the U.S.     Rough Transcript [00:00:00] audio1717820249: Today on the podcast, we have a returning guest, a returning guest that we had on a few years ago. His name is Alex Worth, the co-founder and c e o at Quorum. Uh, quorum is a public affairs software helps you work smarter, move faster. Thousands of public affairs officials use quorum and their work to Congress. [00:00:44] My short hot take on it is it helps you connect with Congress and has an amazing database and functionality prior. To that, uh, he did happen to graduate from Harvard, as I understand it, and he was an intern at , the White House. Uh, and the office of the Chief of staff, uh, has also spent time as a global shaper. [00:01:04] And a board member on the Economic Club of Washington, among other things. Uh, but Alex is also one of the folks that I've known since back in the day, and I respect his work and his persistence in, in staying with, uh, staying with the organization and building it over time. So, Alex, welcome and, and thanks for coming back. [00:01:25] Awesome. Thanks for having me. Well, I hopefully didn't confuse people too much about Quorum, but what is your elevator pitch and explaining what Quorum does in the world of political advocacy? Yeah, so we're a public affairs software platform, uh, that is used by public affairs professionals at major companies, trade associations, nonprofits, uh, little bit of federal government work to track everything that's happening on Capitol Hill. [00:01:56] All 50 state legislatures help communicate up to members of congress. Um, we collect both the official and staff contact information and have the tools to be able to get email messages to those staff. And then also we have a whole series of grassroots advocacy technology to help individuals write their member congress, tweet their member, call their member, run massive mobilization campaigns. [00:02:18] And we are currently working to bring a brand new pack product to market to help, uh, third party packs, both collect and raise. Manage their individual bank accounts and records and then issue disbursements to lawmakers to participate in the political process. So the quick way to think of us and our goal is to be the one stop shop for all the efforts that an advocacy team needs to engage on Capitol Hill in Brussels or in any of the state capitals across the country. [00:02:45] Yeah. It's pretty impressive. And before we, we pressed record, you were telling us, um, about Capital Canary. Right? You were, you were able to, to pull them into your. Feature suite and what has that capability? Yeah, so this has been the really exciting update for us, uh, from the last year is that we did acquire Capital Canary, which is the new name for the phone to action business, which sends more messages to Capital Hill than any other technology platform out there. [00:03:15] Uh, phone to Action on average sends about 25 million messages a year to Capitol Hill, and so we combine forces with them, uh, at the end of September of this past fall. And overnight both doubled in size for the number of clients we serve and that we're working now with 2000 organizations, including hopefully some listeners, uh, on this call, but also as a result of that, have been able to double the size of our research and development team. [00:03:41] So we're incredibly excited to be working combined as we think about innovations with advocacy and advocacy technology rather than against each other, taking the same teams to build the same features on multiple different platforms. And we're pretty excited about what the future's gonna be able to bring from. [00:03:58] Well, last time we talked, I feel like you were really opening my eyes, our audience's eyes, to the impact that Twitter was really starting to have. And mind you, we were pre pandemic, we were PreOn Musk coming into Twitter town, and I felt like you really were helping us understand that there are, you know, I guess a hierarchy. [00:04:21] A hierarchy of ways that elected officials and you know, really their staff. Are are listening to constituents and I'm, I'm wondering, maybe we could just revisit that. What is your current hierarchy of high to low attention? No attention for messaging, elected officials, representatives. Yeah, so to start with the Twitter piece one, you were spot on. [00:04:49] Twitter has taken off since we last talked, and a lot of that was as a result of the pandemic of you had members of Congress, state legislators, mayors who are used to being out with people in their constituents, stuck at home, not able to meet everyone, anyone. And wanting to show that they are being relevant and share as much information as they can with constituents. [00:05:10] And so we saw the number of social media messages from elected officials skyrocket in 2020. I mean, just a full jump, um, as the pandemic and lockdown hit. Um, and so there's been more definitely usage of the platforms. I think the other component to it is, I do agree with Elon Musk's comments that Twitter really is a digital town square, and I think you see that very significantly in the policy influence participation journalism and advocacy worlds that exist on Twitter and that many of us, including me, follow along, but that we see members of congress, journalists, policy, influencers, actively participate in. [00:05:51] And the example that I think is helpful to share is that almost every state legislature in the country, Has a given hashtag for the individual legislative session. I was born and raised, uh, in Santa Fe, New Mexico. My dad happens to be a state legislator so I know it well. Uh, and in New Mexico the hashtag is hashtag nm ledge. [00:06:09] And the best way to get information about what's going on in the State House during session is following on the hashtag nm ledge. Cause you have people that are in the gallery. You have reporters sharing what the information they have. You've got leadership sharing, Hey, we're gonna be on the floor of the House of Senate. [00:06:24] This bill is moving, party's sharing what's up next. And you can't get information that quickly, that accurately and from that many people anywhere else. And so that same level of conversation that's happening, New Mexico is happening in all 50 states. But also then it's happening on key issues here in Washington DC and it presents a really significant opportunity for advocacy organizations to participate in. [00:06:48] Stuff. Yeah. Because frankly, it's, you know, love it or hate it. We're not here to litigate the, you know, week by week changes that Musk is putting out there. The, the truth is that it's, uh, an open, trusted platform to the extent that identities and we understand the identities of representatives and people that have been able to burnish their reputations with consistency on the platform are able to report on things like bills progress, uh, and political means, and. [00:07:18] And one of the questions I actually had for you is around the fact that, you know, recently, you know, we were recording this in January of 2023, uh, change of allowing political ads in political organizations to, to run ads. Now on, on Twitter has, you know, the, the ban has been lifted. What are your thoughts on the, the implications of that or opportu. [00:07:41] Yeah, so I think there's huge opportunities you think about reaching policy makers and their staff in that it is possible to geofence state capital, the US Capitol, a given agency, and run publical or public policy related Twitter ads to those organizations. I think that is some of the biggest opportunity and impact. [00:08:03] and the Great Washington story that I, I've heard over the years is there was an official at the Department of Transportation that was needed to approve an airline route from one country in Europe to the us and it was held up with a singular individual official, and the public policy firm in DC figured out where the official lived. [00:08:23] Figured out the exact direction that their apartment window faced out of, found the billboard that they look at every day, and went and bought just that one billboard and talked about the benefits of opening up this airline . And literally the official had to stare at it for a month or a month and a half, and then suddenly the approval came through. [00:08:42] And so that's obviously like the really old school way of doing things. And that story is probably from 10 plus years ago. But that is now possible again on Twitter with public policy and political advertising. And it makes a difference because these elected officials are looking at it. They're watching and seeing what's happening and going on, and so you wanna be at the platform that they're on. [00:09:02] And it's a lot more cost effective to do than that, than try and advertise to everyone that's gonna be watching Super Bowl Sunday and like hope you get the elected officials that are also gonna be watching as well. So I want to come back to my question about hierarchy. So at the top of the hierarchy, Billboards in front of the windows of representatives, number one. [00:09:23] What is number? In person meetings. Um, and I think that that is something that very much got lost in Covid. Um, members of Congress did love to do zoom meetings cuz they could be many more places at once, much more efficiently. But there is something about sitting next to someone in person explaining your story, saying, I traveled to Washington or the state capitol from whatever county or state it may. [00:09:51] And giving that pitch and, and giving that conversation. I think the third one that I would put out there is video. Uh, and this is something that we're seeing much more cutting edge within the last year and a half, is video story banking. So pulling in and having individual advocates or members or donors record, what does the organization mean to you? [00:10:11] Why is this policy issue important? How are you being impacted? Buy this change or buy a covid lockdown. And then organizations stringing that together to be able to play to an individual legislator or lawmaker or appointed official and say, let me show you how your constituents are having an impact. [00:10:28] And it feels really raw when someone's sitting in their car with a cell phone video and sharing that. And that's been pretty impactful. I've probably put Twitter, um, close to number four. And the reason for that is that we have seen an increase in members of Congress who are personally tweeting themselves on the platform. [00:10:47] Um, and that's one of the big things that we've expected to happen just as we've had both, you know, more younger members of Congress become elected, but also more members adopted. And one of the interesting things from our annual social media report, Is that some of our most prolific tweeters in Congress are actually the older members themselves. [00:11:04] Um, and so we're seeing, you know, individuals look towards that example and realize this is the way that you communicate with constituents. And let me tell you, we've all used the Twitter app. You know, when you're mentioned and you know, when you're talked about. And it's a little bit along the lines of, you know, what people are saying about you, not behind your back, but on a public town square. [00:11:22] Like, you're gonna click on that and see how you're mentioned and see how you're being discussed. And so I think that has a huge impact that oftentimes can go overlooked as a way to be able to reach and, and get to a member of Congress. That's a sort of self-aware sentiment that I'm sure they're all using tracking applications. [00:11:41] And last time I dug into this, there are very, you know, smart apps that are, that can be used to track these things and manage messages. And so that's up there. So it's interesting because it feels like it, it's moved up the rank, you know, looking back, we were talking about calls and letters, you know, where, where does that communication medium fall for? [00:12:01] Yeah, so calls are still key, um, and certainly have an impact. I mean, if you can have a hundred people call a legislative office in a given day, that's really big. Now the challenge is that staff picks that up, not the member. There are some great stories, a members that'll occasionally do a little time phone banking and someone calls and suddenly, if they're a member of Congress on the phone. [00:12:22] But you know, that's one in a million um, calls that it happens. And so members do, and I was a congressional intern, you know, get a sheet every day of here are the top issues that we're called about. And the key piece there is doing it all in one day so that you're at the top of the list. Because having a hundred people call over a month, you're gonna have five, six calls a day. [00:12:40] It's not gonna be as effective as everyone in one given day. Um, I still think that personalized letters really do have a pretty big impact. Um, and the key piece of it is making sure that they are differentiated and on, you know, slightly different subjects than all form letters on the same thing. [00:13:00] Because what happens behind the scenes is that members of Congress have constituent management software platforms and they can both pull and collect similar messages together and highlight that. If a message is 50% the same text, batch it all together, write, write one response, and send it. . And yes, the numbers matter, but it's different than if somebody takes the time and writes a completely customized note. [00:13:21] You can't send a form letter to a customized note, and so then you actually have a staffer customizing a message in response, getting that approved and having that happen. Uh, and I really do believe that that starts to change some of the conversation in a congressional office because it can take an issue that no one was previously aware about and suddenly raise it to be top of mind for the office because they're spending time writing and customized and thoughtful. [00:13:45] Mm-hmm. . So you would still put Twitter above calls and differentiated, we'll call them custom letters. So I, the handwritten letter is what might give that a little bit of a run for the money. If you can deliver a handwritten letter to a member, um, that's pretty valuable. But again, the opportunity with Twitter that exists is you've got a chance to reach that elected official or policy influencer directly themselves and differentiate and also catch them in a little bit of downtime. [00:14:13] Um, and I think that's the key thing that I would encourage and you know, it helps with both my parents being local elected officials, is they're people just like, And so members of Congress the same way they're sitting, waiting for that flight to take off to go home, do they really wanna be sitting there, you know, powering through email? [00:14:26] No, they're probably scrolling on Twitter. And are they gonna click on the notifications tab? Of course they are like, we're all human. Um, but you know, that's a different experience than if you're a state legislator and you're trying to go through email as fast as possible. Like it may not have that same component or piece to it. [00:14:43] Um, that getting the direct in front of and, and on the Twitter platform. . All right. Any other honorable mentions out there? You know, the, the case for Facebook, TikTok, YouTube, fill in the blank. You know, I won't talk about Mastodon because I feel like that is a moment in time. Yeah, we're cer We certainly see some members that are active on Facebook at the congressional level that use it even more than Twitter. [00:15:10] Um, I think, you know, anecdotally we'll see more form posts or posts that it feels like come from staffers and are a little less personalized. Um, than Twitter. We, interestingly enough, see more state legislators have Facebook accounts, uh, than Twitter accounts. It's about 75% have a Facebook account and little over 50% have a Twitter account. [00:15:33] Uh, and that's where they do end up using it a little bit differently. But the medium of the platform is just harder of saying, oh, you're gonna comment on an. Uh, in, you know, sending someone a Facebook message to page, it just doesn't work the same way that Twitter does. And, and that's part of, I think, you know, the relevance of Twitter and also where I have to say long term, you know, I am bullish on Twitter continuing to be around because you have all the users and people on it, and it's designed in a way. [00:16:03] that is very user friendly and also very personal. That is a, you know, way for an individual to communicate. Whereas I think when you look at some of the other platforms, there are many more uses for them. And so as a result things become harder where, you know, TikTok is not gonna be the best way to, to reach your legislator. [00:16:19] I mean, are they allowing government officials on TikTok anymore? I know there's certain bands talked about for, uh, government employees on the platform. Um, namely because China is literally probably used to spy, manipulate popul. Yeah. So I know certainly that's been talked about for federal, uh, executive branch employees. [00:16:39] Um, I am not as familiar, um, with the rules that are currently happening in Congress, but realizing is a different branch of government. Oftentimes we will see different rules, um, that are applied to congressional staff. Um, but I don't have the answer top of mind. Gotcha. Alrighty. I wanna talk about what you're seeing. [00:16:59] 2023. In terms of tactical trends, there's an organization listening right now saying we are, you know, going to be gearing up. There's the, you know, the new elected officials in office. We're trying to get our, you know, lobbying and advocacy straight for 2023. What are the types of activities that you see being planned for, that you think are going to be. [00:17:22] Yeah. So first off, it's state level, state level, state level, state level. And the reason for that is we now have a divided government here in Washington with Republicans in control of the House and Democrats in control of the Senate and the White House. And so the general mood in town is that not a whole lot is going to happen here over the course of the next two years. [00:17:41] Uh, and where are things gonna happen? Things are gonna happen at the state level because you've got state houses. Both on the democratic side and the Republican side, where you have either Republicans or Democrats in complete control of both chambers as well as the governorship that wanna enact policy and want to go, and Bills can move fast and they're able to do things. [00:18:01] And so it is incredibly important to have a state level advocacy strategy because there's both an opportunity for a lot of wins, but also there's an opportunity to, that you need to be aware and be playing defense because any of your opponents are gonna be really active. on that state level as well. Um, so I think that's part one. [00:18:20] Um, part two of that is thinking a little bit about how do you build a thoughtful and engaged advocacy program to succeed in Washington in the long term. Uh, and it's a pretty exciting time because we're about to. Start thinking about the 2024 presidential election cycle and also what does Congress look like in 2025 during the next cycle. [00:18:42] And there's a world that, you know, we could be back with one party control. There's a world, we could have a new president and a new administration, and there's a world that we could still be in divided government, but that as we are ramping up for that, now is the time to be planning those strategies in. [00:18:56] For 2024. And when talking about strategy, I'm talking about things like voter education. What are the campaigns that you're gonna be running when everyone's talking about the presidential election cycle, and how are you helping your advocates and your donors and your employees and your members register to vote, find their polling places? [00:19:11] There are some super innovative programs that I've seen nonprofits do targeting campaign staff. Targeting individuals who are running for president and making sure that they are very known. So one of the most simple ones is just simply to go wear your nonprofit's t-shirt and go volunteer for a presidential or congressional candidate and make sure they know that on that given day the phone bank is 50 people from this organization. [00:19:35] They're gonna notice, and these elected officials and presidential candidates are gonna be way closer to the voters than they are during most times of the year. And then figuring out bigger picture, like how are you gonna position your issues both in the election cycle, but as well as in the presidential cycle? [00:19:51] So that they're top of mind when either, you know, the administration is reelected or new congress comes in so that you're off and running in 2025. And I think it's really about playing the long game at the federal level. Um, that becomes so important. And then the last thing that I'll share, Just on thinking about 2023 and the advocacy side is it's all about integration. [00:20:11] I think in the past we've seen a lot of very siloed efforts and siloed technology platforms. So you use one thing to send things out and you use another thing to do advocacy, and you use another thing for tracking. Um, and it ends up with data being lost, really clunky, lot of time doing downloads and uploads and what we're seeing both with Quorum as well. [00:20:34] Other platforms out there is that integration so that you have more one-stop shops and that your data lives together connects together, um, and that you're able to leverage the full benefits from it. [00:20:56] I have a random question. Can you explain data, data voter files to me as though I were a seven year? [00:21:06] Yes. So when you are 18 and you get to register to. You go and give information to your county clerk about where you live, who you are, your age, and that information is compiled in a publicly available record that you are registered to vote, and then that record is accessed by campaigns candidates. [00:21:37] Policy organizations and advocacy groups, and they can use that very simple information, most notably your home address, to attach a whole series of additional information to you based sometimes on algorithms and sometimes on other anonymized data. So for example, if you give your home address to go. For a hunting magazine, they can tag you as likely interested in hunting. [00:22:07] And so when you get a mailer from your candidate or uh, elected official that's talking about the work that they're doing on access to guns and hunting. You can bet that the person that cares about environmental issues or cares about gun control is not also getting that same mailer, and so it lets a series of both hyper targeting from mail, but also from digital ads occur in an anonymized fashion that protects an individual from being exposed by, or being known for the fact that they subscribe to a hunting magazine and may care about. [00:22:47] I was wondering, I've seen some organizations, you know, when it's time to jump into the advocacy fray, think that like, step one is I buy this absurdly expensive donor file and then I do the advocacy. I, I, um, I'm curious of what your thoughts are on where that fits in the strategy versus, you know, looking at it from a different lens. [00:23:14] Yeah, I, I love this question. So I've spent this morning with, um, two Quorum customers as we've started off the year and done just strategic planning around their advocacy campaigns. And one of the comments from breakfast this morning was that 2015 was the era of buying big lists. And this organization bought a massive list of. [00:23:37] Suddenly had all these people on their contact program, and now five years later, what they're seeing is these people aren't active. Their sending domain and reputation is going down. People aren't engaging because they never signed up and never wanted to be a part of it. And so that era of big list buying and just adding people in is over. [00:23:57] It is all about having a trusted brand or trusted network of communication of someone that you know. And getting individuals to take action through that. And one of my favorite examples of this, uh, is American Airlines, uh, a company that I am, uh, quite a big fan of as being a frequent flyer. Uh, but they're also phone to action customer. [00:24:21] And about four or five years ago when they were facing some of the challenges with air traffic control staffing and the f AA funding and where we gonna have enough air traffic controllers, they sent out an advocacy alert to all their frequent flyers, myself included saying, You don't wanna have longer waits on the tarmac. [00:24:38] We need to fully fund the f a and expand the number of controllers. And so suddenly you have all these frequent flyers saying, of course I'm in. Take action, write my member of Congress. And it elevates that issue. And so for organizations out there, My encouragement for you is you have to start by looking at who's on your existing list, who are your most engaged donors, advocates, event participants, individuals who are involved, and use that list to start your advocacy program and then slowly recruit people beyond that because it's about the quality that matters and not the quantity. [00:25:10] And it goes back to behind the scenes of what the Congress. To see if you have a ton of people that don't really care, just sending and clicking a form letter, it has nowhere near the same impact as someone who really does care, taking even just two minutes to write what they personally care about. And so that's where, you know, unlike 2015, you shouldn't feel this pressure that, oh my God, I need to send 10,000 messages because 10,000 messages that say the same thing. [00:25:34] ops is just shrug. And I'm like, yep, I've seen this before. But sending a hundred messages that are all different and super customized, like that's really impactful at the end of the day. And then ideally, you're having your in-person advocacy team go up and talk to the members and re-share those messages and say, let me tell you about your constituent who's facing this issue. [00:25:54] Yeah. I think that's, that's helpful. I love you saying it was such a 2015 moment. It's clearly burned into your mind as you led up to the presidential elections. I. , you know, the, the expenditure on that. And the interesting thing is, you know, you're, I, I dunno what the going rate is, but it's tens of thousands of dollars depending on what you're getting, but you're not getting the permission to communicate. [00:26:14] And, and I think that's what you're hinting at. And when you burn through that list, you are also hurting your digital reputation. You know, ending up on, on many, uh, do not send lists and ultimately the goal was missed. Um, and so what, what are some int. Planning in terms of spending, like, you know, clearly everyone will get quorum, , uh, right. [00:26:38] But, you know, in terms of the, the outreach, what, you know, is it buying Twitter ads? That seems like, uh, an opportunity, is it spending to build up my list? Am I trying to do petitions, promote petitions? What is the, the tactic then if, if you're not buying. but earning it. Yeah, so the most easy one that we go to is Facebook Lead Ads, because Facebook still has a series of targeting that you can get pretty specific in terms of individuals with interest that you're looking for, as well as individuals that are in a given region or area that you can then connect. [00:27:14] Through to an advocacy webpage. Uh, and so that by far is the default for organizations that are really actively looking to grow their lists and looking to invest. But I will also just go back to my big challenge is before you look externally, look internally and what are the options with your internal events and internal lists to be able to grow your pool of advocates. [00:27:38] And what I often see happen with nonprofits is the advocacy team. Siloed in a given area that says, oh, well that's your database, that's your list. You figure out how to grow it. And the organization is sitting on a list that is way bigger and way larger for their major trade association or major individual impact summit or movement. [00:27:57] But it says, oh no, you can't use that list to do advocacy. And I think one of the key message. To share and highlight is that advocacy can be helpful in building a more robust relationship with your members, donors, individual participants, because they're looking for ways to be involved. And I think so often what you get is fundraising teams who go, oh, well, don't even ask our donors for anything. [00:28:19] We're already asking them to give money every year. But if you're just asking, give money, you're sitting there saying, well, what's my connection? Why am I here giving resources and dollars to it? I don't feel like I'm helping. I want to be more. And so as you can have a donor who gives money and say, oh, thank you for it. [00:28:35] Would you be willing also help us out and take action? There's more of an attachment, more connections, and so you can build on the ladders of engagement and actually end up with, you know, larger donations, more frequent donations, and people who see the work and connection that they're funding. Rather than just get hit up for a check every single year. [00:28:53] I think the inverse of that too is also your grassroots advocates are the best people to identify future donors from. Because asking someone to go and write a hundred dollars check, like that's a big ask. Asking someone for two minutes of their time to click a couple buttons and write their member of Congress, that's easier. [00:29:09] And so the challenge that I would give to any of the organizations listening, Is what percent of your grassroots advocates are donating and how do you help increase that percentage? And what I think you're gonna find is, is that very few organizations turn around and actually solicit the grassroots advocates because the advocacy teams are sitting in their silos saying, oh, well we don't wanna ask them to donate money. [00:29:28] Like we're trying to get them to do advocacy. And really what we're seeing is the best organizations are connecting the two and making it part of a cohesive engagement. [00:29:40] final. Uh, thank you for sharing that. It's, you know, helpful to see your framing on it. I'm now curious, you know, we're talking about grassroots advocacy communication, and it's not one size fits all. I feel like when we last talked, we were in peak moments of what I will call rage politic, right? Ra ra rage messaging was all the rage. [00:30:04] I, I, I'll go out on one and say, what? , what do you look for in terms of tactics, guidance, advice, approaches for getting people to care when clearly, uh, we are, we're even postig of political messaging at this point, so I think one, you have to make it relevant to them. Uh, people are not as interested to be stirred up or responded in, uh, Aggravated per se based on whatever the issue is on left or right, because certainly there are people there that feel that way and feel really passionately. [00:30:44] But you also have a whole series of people that just wanna go about their lives that aren't thinking about what's happening. The state capitol aren't thinking about what's happening in Washington, and honestly probably don't even know the names of the individuals that represent them. And so the challenge for most organizations, Is, how do you phrase the messaging in a way that gets at those people who are in the middle, who and are, who are often on the sidelines. [00:31:08] And I go back to that American Airlines example, and there's many others. If you have to make it directly relevant to them of, Hey, your life is going to be impacted because of this. And that's how you get some of the most passionate and engaged stories. Because what you end up hearing is saying, Hey, if I'm sitting on the tarmac for another three hours, I'm not home playing with my kids and I already have to travel. [00:31:28] X number of days a week. This is the personal impact that it has on me. That's the story that you want to tell the member of Congress, not the story around government funding and whether we should spend more money or less money on the f aa and how that impacts the federal debt. Um, because it comes down of that. [00:31:43] They wanna hear the personal stories and that's what moves. And so making clear that individuals know, you know, what is the impact for them, and making that as hyper-relevant as possible, I think leads to both the best advocacy outcomes and also the most effective. . Yeah, that makes a lot of sense. Making it practical, bringing it to your backyard, you know, the sort of act local and is what you started off by saying, which is , the state. [00:32:08] The state, state, you know, is acting in your backyard. Um, super helpful. Anything else that you wanna share regarding Quorum Cool Tactics, uses of the platform that are. I, the big one I just go back to is this is the year of integration, the year of one stop shop, and it's time to get your data working for you. [00:32:31] Um, and both, some of that runs through the work that we're doing is we work to string together, pack information, advocacy, legislative tracking, and have that sync. But it also comes to just simply donor databases and is your donor database talking to your email platform, talking to your fundraising tools, talking to your grassroots advocacy tools, and getting all the information from those back in a, you know, circular motion so that you can learn from it and apply more analytics and information. [00:32:55] This is something that was really probably cutting edge as we think 5, 6, 7 years ago. But now is the time to make it happen. And we're seeing a lot more organizations make changes to their technology stacks to reflect that we're in 2023 and the technology is out there. It is possible to do, but it's really comes down to a matter of having both the willpower. [00:33:20] As well as the encouragement to know that now is the time and that you don't have to be a trailblazer to go and, and make that happen. Um, and so I would just encourage folks to really think about that because as you think about 2024 and the advocacy opportunities coming presidential election cycle, like that's the time when you need your tools to be the most effective they possibly can be. [00:33:40] And so take the time this year to go make those investments and make those changes, uh, to be your, put yourself in a position, uh, for. . Well, thanks for that. All right, we're gonna move into some rapid fire here. Please keep your responses brief and interesting. , what is one tech tool or website that you or your organization has started using in last year? [00:34:04] So we finally started using a chat bot on our website to engage with people who were coming to the website. Uh, we were late on this, um, from a B2B perspective, and many of you have probably been to websites looking to buy and see the little chat bot pop up. But we've seen a whole new series of engagements, conversions, and people that wouldn't normally just fill out a form on the website that we've captured through the chatbot. [00:34:29] And so my kind of out there challenge to the listeners on this podcast is what would it look like to put a chatbot on your website? Who would you wanna try and engage with? What information would you wanna capture and can you get more people added to your organization's list or engaged than you could from just a standard email sign up? [00:34:47] I think we've seen a lot of B2B uses for it, but I don't think we've seen as many advocacy nonprofit and even B2C uses for it, and that there's a lot of low hanging fruit there, especially with the new AI coming out. As you know, as much as you wanna trust a pre-trained AI to answer on behalf of your organization, uh, is a good point though. [00:35:07] tech issues. You are battl. Yeah, so we just bought Capital Canary, doubled in size overnight and literally had two of every system. Now, sometimes they were the same system in that we had two instances of Salesforce. Sometimes they were totally different. We had an instance of churn zero and an interest of Gainsight. [00:35:25] For our customer software, uh, we have HubSpot and we have Marketo. And so we are currently in the middle of a major, major push to both select go forward systems and integrate so that we're operating as a combined business. And the advice and kind of mandate that I gave our team is that we don't wanna be Southwest Airlines. [00:35:45] When you look at the challenges Southwest ran into at the end of December of 2022, they have not upgraded their technology yet the way that they need to. And so you saw a massive meltdown as a result of it. And I think that all organizations need to take a moment and just look within and say, do we have the technology infrastructure that we need to scale as we look to grow and expand our operations, or even keep the operations going right now? [00:36:09] Because the, you know, if Southwest Airlines is culpable of not having the technology, I know that there's a lot of organizations out there that may be looking and saying, yeah, my tech really isn't working for me, so we're up to our next, just because of combining two businesses together and doing it. But I'm really excited because I know we're gonna come out stronger with more advanced tech than if we hadn't done the combination. [00:36:32] What is coming in the next year that has you the most? Yeah, so we're launching a brand new pack product to help pack professionals run, manage, and distribute contributions from their pack. It's gonna be the first new software in the market in 20 years, and so we both have an incredible amount of excitement to come into a market that just has not seen a whole lot of innovation. [00:36:56] And also we have customers that are really. Excited about for what that's going, uh, to bring. And then for us, it's the last leg of the stool on the integrated product strategy of finally putting together federal and state legislative tracking, grassroots advocacy, impact management at one place. So that's certainly gonna be, uh, a highlight for us. [00:37:16] Can you talk about a mistake that you made earlier in your career that shapes the way you do things? So the biggest business mistake that I've made is signing a new office lease in downtown DC where I sit now. Uh, and I share this because I think organizations really need to think differently about both their office space and their work strategy. [00:37:39] We signed this lease three months into Covid, so probably. Uh, probably a year or so after we last talked and, um, you know, we were focused in betting on a rebound of coming together and coming back to the office. We now have a fully remote development team, and about 35% of our team is fully remote and lives outside of dc And even for the folks that live in DC people are not coming into the office the same extent that they normally do. [00:38:05] Now, luckily as a company we doubled in size, and so the amount that we're paying is a small percentage of our overall budget each year. But still, when you sit in 28,000 square feet of office space and have 30, 40 people coming in, you realize that is this really the best use of money? And is this also no longer is the way that you engage, retrain, uh, at attract and, you know, help, uh, skill and motivate team members, uh, because it's a whole new world. [00:38:35] Uh, and so I really think that both has changed the way that I look at the world, both of how we operate as an employer in an organization. But also, you know, I was even in a board meeting, um, earlier this week of folks that are planning to renew their office and, you know, thinking really is that the best sentence? [00:38:52] And looking at what are the other options? What can you do with less space? Can you do more flexible working? And that the way of working as much as I loved it or others may have that we've done for the last 50 years has completely changed with the pandemic and that we've gotta adapt our strategies to that. [00:39:10] do you believe that nonprofits can successfully go out of. . Absolutely. So one of the things that we initially met through do something.org, uh, which is just an incredible organization, uh, working on efforts and getting more young people engaged in making a difference. And one of the things that I think do something really framed for me is this ideal of social impact and doing it in a way that. [00:39:38] Funded by organizations that are looking to make a difference or by donors, um, that are looking to achieve a particular outcome that's clearly measured. And I think the same way that businesses can go out of business, if they're not consumers that are willing to pay for it or customers that are interested in the service. [00:39:56] Uh, nonprofits should be able to successfully go out of business either because, one, they've solved the problem and so there's no more need to pay for that individual code or service. Or two. I think it's also okay to. And look at the number of startups out there that have tried to do successful things and the number that fail as a result of that. [00:40:15] Um, and even with that, it's clear that hey, there's not a market or need to it. And I think the trap sometimes that, uh, smaller organizations, even larger organizations, can fall in of what, we're a big institution. We're here, the donors keep funding it, and so let's keep finding things that we can keep getting more donations. [00:40:32] The push that I would say is, are you really making an impact at the end of the. And one of the clearest ways to do that is if someone is willing to pay dollars or services or time for what you're doing, even if it's a small amount, because that gives an indication that you know what you're doing is, is successful. [00:40:48] And then the best ones, uh, you're eventually gonna run it out of that because hopefully you've solved your individual problem. How did you get started in the social impact sector? So I was involved, uh, in local youth advisory boards. Uh, I served on the Santa Fe Mayor's Youth Advisory Council, uh, and eventually chaired it for two years and gave me really a chance to start thinking bigger and broader around the community. [00:41:13] And then realized that there was a whole series of opportunities to work with organizations that informed youth advisory boards do something. Dot org was one of those, uh, and had the chance to be on the do something youth advisory board. Uh, and then I sat there thinking about it and saying, look, we've got a whole series of governors, a whole series of members of Congress that have youth advisory councils. [00:41:29] Why doesn't the president, uh, have one? And so I ran a campaign for probably four or five years to try and get a presidential youth council. Uh, we got this close, but ultimately, uh, we're not successful. With it. But what it really taught me was how to start and run an organization. How do you get people signed on? [00:41:48] How do you delegate tasks? How do you put a website up? How do you send out email updates? Uh, basically everything but a whole ton on the financial side. Uh, and what I realized is that social entrepreneurship was one of the best lessons that I could have ever wished for, for doing actual entrepreneurship because as we were founding and launching the company, it felt really familiar and it was something that I'd. [00:42:09] You know, a couple of years before, just in the social side for the Presidential Youth Council. Yeah. It's funny, I rare aside that, yeah, it is how we met. I'm getting flashbacks. I don't know if I was directly running it at that point, but I do recall at one point it might do something career, uh, needing to arrange a bunch of kids coming to New York, going to and from hotels to our office. [00:42:31] I don't know if you were part of that adventure when I was running it, but that was pretty funny. Yeah, I remember it. , I'm glad I didn't lose you in the , the subway. Uh, alright. If I could put you in a hot tub time machine back to the beginning of your work, what advice would you give? [00:42:54] So I think one of the hardest pieces is you have to be prepared to give things up. And there's a great article called Giving Away Your Legos. Um, but you have to train yourself and learn that you have to constantly be pushing and giving things to other people as you grow and scale. . And that's really hard because when you're a small organization, you have all the Legos and you know, the Legos are super, super fun to play with. [00:43:20] But as you scale more and more Legos start falling on your plate and you have to start giving away your favorite Legos and that you can no longer send the emails or collect the invoices or spend all the time with customers or do these items and you need a team around that has their own Legos that they're playing with. [00:43:35] But all those have to start with you. And so I think one of the most challenging lessons is we've scaled. Is learning, okay, how do you give away your favorite Lego set and say, I'm no longer involved in doing that, or I'm not gonna go do X. And that's a really core part of scaling that I think founders definitely struggle with because you care, you're passionate, you're engaged, uh, and I think also applies for individuals, even if you didn't found organizations. [00:44:00] What are you doing that you can give your new team member that just joined or be able to delegate or give back to someone else to let you really spend time focusing on the things that matter the most? Uh, and that's been one of the most helpful framing things that we've learned over our eight and a half years of doing this. [00:44:16] That's so funny. There's part of my brain that's saying Absolutely right. , you have to eve away tho those types of things. And the other part of me is saying, I don't want to give away my Legos. I think there is, you know, speaking to somebody who's approaching a decade of work in the organization, I think there are some Legos that I will say you have to hold onto because it fuels you in some part, because otherwise you're just left with all the little gray pieces that don't really match or anything. [00:44:37] And you're like, these Legos stink. I don't like this Jack. So I'll put an asterisk on that. Alrighty, . Very fair. . What is, what is something you think you or your organization should stop? Uh, the number of meetings that we have. I am a big believer in the book time, talent, energy, and I think the shocking thing that the book starts out of is you have all these organizations, many listeners too, who have large finance departments that are really concerned when you go spend a hundred or a thousand dollars on something and all the approvals that are involved. [00:45:13] Well, most organizations', largest expense is the salary. For their headcount, and each individual each hour of the day has a cost associated with it. But yet, so often you see, oh, let's put 10 people in a meeting, and suddenly you're looking around and you're running a $500 or a thousand dollars meeting. [00:45:31] And most organizations, including ours, Don't have a whole series of protocols in place that limit the number of meetings or put standards around meetings the same way that you have to get your expense report approved or a budget approved. And so I certainly would love to see us reduce the number of meetings, reduce the number of people in meetings, and be more intentional about when we get together. [00:45:52] But it is a fight that I've fought for many years and it is a challenge because we as humans wanna socialize. Wanna see each other and default to that, and also wanna be inclusive, and so add more and more people and suddenly you've got 15 boxes on a Zoom screen and it ends up being a pretty significant cost to the organization. [00:46:13] What advice did your parents give you that you either followed or didn't follow? I love, I love this question. So, when I first told my mom, uh, that I was going to start a startup at Quorum to track what was happening on Capitol Hill, uh, her immediate response is she goes, oh, well that sounds like a nice thing to do between college and graduate school. [00:46:34] Rest assured, both my parents are lawyers that would've loved for me to have gone to law school. Um, I did not have the opportunity to go to graduate school. I'm very happy to be here in growing the business. Uh, and so that, uh, immediately comes to mind because look, founding a company, Or a social, uh, impact effort or a nonprofit can be scary and you've gotta jump off and have confidence. [00:46:56] And if you spend enough time working towards it and iterating, you will eventually get there, even if it's not the idea that you started on. If I were to hand you a magical wand wave across the social impact sector, what would it do? So for us, we're always interested in more government data, more information published online, more information in machine readable form, and more transparency, uh, that happens every day, uh, on both state governments and, and the political process. [00:47:27] I think there's a ton of opportunities at the state government level of just being able to pull in much more information around the individual proceedings on the floor amendments, agendas, and committee hearings. Some state governments have individual transcripts of what's happening on the floor and committee sessions, and so there is huge opportunity, but oftentimes we'll see government organizations trying to hold it back where they don't want to give too much information to the public. [00:47:51] They don't want to invite too much participation, and so that's the big area that I would love to take a magic wand and just fix that and make the government more accessible. What advice would you give college grads looking to enter the social impact? So my big advice would be go follow your passions. [00:48:12] Go do the thing that you are most excited about doing, and that gets you up every day, even if it is not the given chosen path or the one that might be most exciting. And it's really interesting. Well, that most exciting, but most financially rewarding. When I look at my college classmates now, about eight years out, the ones that really went out and followed their passions, did the most risky things that at the time we graduated. [00:48:38] You said, well, why aren't you going to take the really high paying. Consultant or financial job or going to law school and doing the traditional thing. Um, those are the folks that I think are both most successful and most fulfilled currently in their careers. And that is something that when you are leaving college at a given and current moment, you have this pressure of where everyone else is making high salaries and going to, you know, go work in business or go work in Wall Street or going to go do X or Y and a big encouragement that you will. [00:49:09] Financial success, you will find fulfillment. You will find what's right. It might take you a little while to get there, but your twenties are the time to do that. And so use that time to explore because you'll end up with just a much more fulfilling career and you'll have more opportunities to pivot within it than say you will, you know, going into one of the more traditional paths. [00:49:29] Well, Alex, thank you so much. Final question. How do people find you? How do people. Yeah, so we're super easy. Um, quorum.us. My email's just Alex quorum us. Uh, more than happy to be helpful. So if you're looking at your nonprofit technology and just want someone to talk to, certainly happy to bounce ideas off. [00:49:48] Uh, if you're figuring out your advocacy strategy for next year or looking for advocacy software, we're certainly here. Uh, and happy to talk and in general, you know, looking to be able to give back to the community because I think it's so important that we help each other and realize that there's a lot of advice, uh, and favors and help that we've been given over the years. [00:50:04] That's let us build the company, uh, and looking to see more people do that with NGOs, social impact movements, uh, and startups. Uh, thanks for the work you're doing in the sector. We appreciate it and good luck this year. Awesome. Thanks so much for having me on, George.  

Emily Steele, president and COO of Savana, joins the podcast to discuss the brokenness of the financial world and how to unify experiences for both bankers and consumers.

Are you more of a generalist or more of a specialist in your workplace? Either way, have you worked to eliminate the hazard you might be to your organization? What, you say? Me…a hazard? Yes…if you're not vigilant! Join Kevin for a frank look at the hazards that both key specialists and key generalists can create for any organization…and what good stewards do about that! // Download this episode's Application & Action questions and PDF transcript at whitestone.org.

Siloed security products today don't give you the control, transparency, scale, and innovation needed to protect against today's advanced threats.  In this episode, we sat down with Maxime Lamothe-Brassard to talk about bringing an engineering approach to cybersecurity through the Security Infrastructure as a Service (SIaaS) model and its implications. Maxime is a co-founder and CEO of LimaCharlie which enables organizations to detect & respond to threats, automate processes, reduce the number of vendors they use, and future-proof their security operations. Slack LinkedIn Twitter Github Youtube  

We all see communication disconnects between designers and builders every single day, so today we talk to one of our Dad's old work buddies, Chuck Colwill. Why Chuck? Because Chuck is an expert in the design-build approach that produces a much more nimble and efficient building team.    Chuck's work with his firm, Colwill Engineering, is a great example of how to gracefully, creatively navigate the complications that come with supply-chain problems, bureaucracies, labor shortages, and other challenges. The firm's use of design-build helps them execute projects with impressive efficiency. They're prepared to handle all MEP work in a way that streamlines problem-solving.     Here are some of the insights Chuck shares: -Everything goes more smoothly when there is early and active communication between designers of a project and those whose hands will be moving the physical pieces.  -Early communication helps everyone. (You'll hear echoes of our discussion with Ernie Maschner.) -Whether it's generators or flex duct, unexpected supply-chain complications create problems that can be easily solved by a team who is equipped to formulate quick work-arounds.  -Client expectations haven't changed much since Chuck and Dad Campbell were running together, so changing industry dynamics are forcing contractors to tighten up the process wherever we can.  -Siloed organizations simply can't compete with the agility of a well-managed design-build company.   -Design-build firms do have some unique challenges. For example, it's essential for their leadership teams to thoughtfully align the supply chains and manpower needs on multiple overlapping projects.   In the megaphone moment, Chuck coins the term “three-bid-itis” to describe the mess that leads to the cheapest guy building the most expensive design. Chuck says the solution to this problem is to go open-book with subcontractors so that a general contractor can go with the person he or she trusts and then move forward with confidence that things will be done well.  Learn more about Chuck and his company: Chuck's LinkedIn -  Colwill Engineering Find Us Online: BrosPodcast.com - LinkedIn - Instagram - Facebook - Eddie's LinkedIn - Tyler's LinkedIn If you enjoy the podcast, please rate us on Apple Podcasts or wherever you listen to us! Thanks for listening! See omnystudio.com/listener for privacy information.

This week, we talk about context shifts, the homework model, and vague help. It's easy to feel like small incremental progress is worthless, but that's an issue with perception rather than with reality. If you're flailing around and generally overwhelmed and stuck, it's time to take a step back and reexamine your context and your priorities. Those things can change without your noticing, and when they do, it cascades into everything else.00:00 Intro01:12 Thanks to our supporters!01:26 Siloed vs collaborative development11:13 Context shifts21:32 The deadline problem26:24 The shape of a collaboration35:53 Problem ownershipWe got into some weeds with this one, so no questions this week! To stay up to date with all of our buttery goodness subscribe to the podcast on Apple podcasts (apple.co/1LxNEnk) or wherever you get your audio goodness. If you want to get more involved in the Butterscotch community, hop into our DISCORD server at discord.gg/bscotch and say hello! Submit questions at https://www.bscotch.net/podcast, disclose all of your secrets to podcast@bscotch.net, and send letters, gifts, and tasty treats to https://bit.ly/bscotchmailbox. Finally, if you'd like to support the show and buy some coffee FOR Butterscotch, head over to https://moneygrab.bscotch.net.★ Support this podcast ★

Today on The Prather Point LIVE at 4 pm ET on RUMBLE:https://rumble.com/v15bws1-sheep-slave-siloed-or-schindler.htmlUS Admiral Russia POW!Peter, Nicodemus, & Matthew!Study: Dems Nancys!America poisoned not sick!3 WAYS TO ENGAGE. ENGAGE. ENGAGE.➡ 1. Follow Jeffrey's FREE NEWS FEED at JeffreyPrather.Locals.com. The latest articles, video and news you won't find anywhere else. ➡ 2. Dump YouTube and subscribe to The Prather Point on Rumble at https://rumble.com/c/ThePratherPoint. Streaming LIVE Tuesday & Thursday at 4pm ET.➡ 3. Visit JeffreyPrather.com and subscribe to my FREE Newsletter.------------------------Never get stuck in an emergency situation visit our sponsors:➡ Satellite Phone Special Offer Visit http://PratherDeal.com➡ Save $150 on 3-months of Emergency Food Visit http://PratherPrepSupply.com------------------------★ Get the World's Freshest Batch Roasted Coffee  & SAVE 20%— Crafted by Patriots! ★https://TeamAmericaCoffee.com 

In this podcast Forbes bestselling author and internationally recognized leadership expert Deke Copenhaver will rock your foundational beliefs as to what true leadership is all about. Deke will take you by the hand to teach, train, coach and mentor you to your own “Leadership is a Team Sport” success.You'll hear from an elite world class expert and his inspiring guests how to eliminate negative culture in your company or organization, to reduce turnover, retain top talent that would empower your team to step forward boldly to innovate, transform, and explode productivity and profits !

Engineer Leigh Brady joins Chris to compare and contrast working in different industries. Leigh has worked in the optics, medical, and defense spaces, including on nuclear weapons.