Straight Talk – an ISSA Podcast

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Straight Talk, an ISSA podcast, presents a curated playlist of the hottest topics facing the cleaning industry today—from health and safety to infection prevention to innovative products to business development and much more. ISSA, the worldwide cleaning

ISSA


    • Jul 16, 2025 LATEST EPISODE
    • weekdays NEW EPISODES
    • 15m AVG DURATION
    • 349 EPISODES


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    Latest episodes from Straight Talk – an ISSA Podcast

    The Sofidel Standard: A Bold Sustainability Journey With a Conscience

    Play Episode Listen Later Jul 16, 2025 19:38


    Listen to how Sofidel is leading the industry by embracing sustainability as a competitive advantage.

    How to Gather Customer Feedback and USE It

    Play Episode Listen Later Jul 15, 2025 10:45


    Listen to business coach Jeff Carmon outline what commercial cleaning companies should do with customer feedback.

    What Does 'Clean' Mean To You?

    Play Episode Listen Later Jul 14, 2025 32:22


    Listen to two industry pros describe what 'clean' means to them and those they serve.

    Is AI Your Personal Marketing Villain?

    Play Episode Listen Later Jul 10, 2025 28:26


    Listen to Dean Mercado describe how to turn AI from villainous to something great.

    The Restoration Report: RIA's Vision for Growth, Ethics, and Unity

    Play Episode Listen Later Jul 10, 2025 53:27


    Listen to RIA leadership describe the state of the industry right now.

    The Buyer's Playbook: What Makes a BSC Stand Out in Today's Market

    Play Episode Listen Later Jul 9, 2025 18:21


    Listen to entrepreneur Shivek Gupta describe what he is looking for in acquiring a building service contracting company.

    The Kelsan Legacy: A 75-Year Journey of Core Values Powering Long-Term Success

    Play Episode Listen Later Jul 7, 2025 29:19


    Learn how a leading cleaning industry distributor has become a regional powerhouse.

    Operational Excellence at Scale: The City Wide Solution to Facility Management

    Play Episode Listen Later Jul 2, 2025 20:01


    Listen to Mitch Brunette describe the City Wide Facility Solutions approach to caring for vendors and clients.

    More Leads, Less Chaos: Is It Time For a Sales Manager?

    Play Episode Listen Later Jun 25, 2025 14:52


    Listen to Troy Harrison describe strategies in your quest to sales excellence.

    Advocacy with a Purpose: People, Product, and Proper Training

    Play Episode Listen Later Jun 24, 2025 29:20


    Listen to how cleaning industry leaders are shaping policy to help the industry advance.

    CTRL + Alt + You: Stop Sounding Like a Robot When Using AI

    Play Episode Listen Later Jun 20, 2025 25:15


    Listen to Dean Mercado describe real-world AI strategies.

    Bridge Builders of Clean: Inside the Life of a Manufacturer Rep

    Play Episode Listen Later Jun 18, 2025 19:48


    Listen to industry veteran Mark Presho describe the life of a manufacturer rep.

    Advocating for Clean in a Cost-Obsessed World

    Play Episode Listen Later Jun 18, 2025 15:37


    Listen to ISSA President Laurie Sewell describe her vision for cleaning for health.

    The Military Mindset

    Play Episode Listen Later Jun 17, 2025 25:26


    Listen to the experiences and leadership strategies of Dean DiSibio.

    Subcontracting: A Cleaning Industry Wake-Up Call

    Play Episode Listen Later Jun 16, 2025 17:52


    Listen to Roy Deleon describe issues surrounding subcontracting in the cleaning industry.

    Leading With Purpose: Growth, Culture, and Strategies

    Play Episode Listen Later Jun 12, 2025 11:44


    Listen to Bee-Clean's Philippe Mack describe strategies every building service contractor can use.

    The Blame Game: How to Sort Fact From Fault on Flooring Fails

    Play Episode Listen Later Jun 5, 2025 32:21


    Learn from three flooring pros the biggest floor fail issues in the industry today.

    Final Chapter, First Steps: A Vision for Legacy-Driven Leadership

    Play Episode Listen Later Jun 3, 2025 10:10


    Listen to Chuck Violand's final comments on his book "Forging Dynasty Businesses."

    Why Your LinkedIn Strategy Is Failing—And How to Fix It Fast

    Play Episode Listen Later May 27, 2025 15:25


    Listen to sales coach Troy Harrison outline how to use LinkedIn for business growth.

    Don't Get Poached: 4 Rules to Keep Your Top Accounts Secure

    Play Episode Listen Later May 21, 2025 14:09


    Listen to Dave Kahle outline strategies to keep your top clients from the competition.

    Survey Shocker: The #1 Reason Customers Will Not Return to Your Facility

    Play Episode Listen Later May 20, 2025 9:44


    Listen to Excel Dryer's Joshua Griffing analyze a global survey that focuses on restroom cleanliness.

    Tariffs, Trade, and Turbulence: How Acme is Navigating Global Supply Chain Chaos

    Play Episode Listen Later May 14, 2025 9:47


    Listen to Acme Paper and Supply Company's Ron Attman discuss ongoing tariff issues impacting the cleaning industry.

    Inside the High-Stakes World of Health Care Facility Cleaning

    Play Episode Listen Later May 12, 2025 17:55


    Listen to Iris Verdi discuss what it takes to clean health care facilities correctly.

    Advocating for an Industry

    Play Episode Listen Later May 12, 2025 13:10


    Listen to IICRC Director of Government Relations Robbie Bradshaw explain the importance of advocacy work for the cleaning and restoration industries.

    Cleaning with Purpose: Ergonomics, ESG, and Results that Matter

    Play Episode Listen Later May 8, 2025 24:54


    Listen to Helge Alt discuss important topics to the industry - and those close to her heart.

    How qPCR is Changing Mold Remediation and Estimating

    Play Episode Listen Later May 8, 2025 18:36


    Listen to Brian Suggs and Dr. Gavin Macgregor-Skinner discuss cutting edge technology in mold testing.

    More Than Clean—Protecting Hearts, Minds, and Communities

    Play Episode Listen Later May 5, 2025 18:55


    Listen to ISSA President Laurie Sewell discuss three important topics close to her heart.

    Restoration's Next Generation

    Play Episode Listen Later May 5, 2025 21:32


    If you've ever wondered how the restoration industry will attract and train its next wave of leaders, Middle Tennessee State University (MTSU) is working on an answer—and it might just change everything.

    Scale Without Burnout: 5 Proven Levers for Smarter Business Growth

    Play Episode Listen Later May 3, 2025 26:29


    Listen to business coach Dean Mercado outline five strategies to successfully scale a company.

    Clicks, Clients, and Clean: A Digital Playbook for Commercial Cleaning Companies

    Play Episode Listen Later May 1, 2025 15:39


    Listen to Erik Bunaes outline a game plan for business owners create their own digital playbook.

    Boots on the Ground: How to Use Trade Promotion for Long-Term Growth

    Play Episode Listen Later May 1, 2025 8:52


    Listen to Chuck Violand describe a plan to use local opportunities to promote your company.

    Be Nice!

    Play Episode Listen Later Apr 27, 2025 11:52


    Sales leadership expert Troy Harrison breaks down what may be the most powerful—and most overlooked—technique in effective sales management: Just being nice.

    Understanding Climate Risk Reporting

    Play Episode Listen Later Apr 25, 2025 15:16


    Listen to sustainability expert Steve Ashkin discuss this key environmental and business issue.

    Listen to the replay of the Cleanfax and KnowHow webinar topic on training best practices.

    Play Episode Listen Later Apr 24, 2025 62:49


    Short Memories, Lasting Knowledge: Training Strategies for Retention & Recall.

    How to Use AI Agents

    Play Episode Listen Later Apr 24, 2025 23:38


    Listen to business coach Dean Mercado share his thoughts on using artificial intelligence to the full.

    use ai dean mercado
    Start Selling with Intention: The Precision Prospecting Plan for Janitorial Sales

    Play Episode Listen Later Apr 16, 2025 8:19


    Listen to Jordan Tong, a successful commercial cleaning business entrepreneur, describe strategies for the industry.

    How AI is Rewriting the Rules of Documentation

    Play Episode Listen Later Apr 16, 2025 16:51


    Listen to restoration industry veteran Mitch Byrom discuss how AI is impacting the work of contractors.

    No Hype Zone: Real Strategies for Using AI in Business Operations

    Play Episode Listen Later Apr 15, 2025 28:51


    Listen to how you can improve cleaning or restoration business and marketing operations with the power of artificial intelligence.

    One Family, One Fix, a Lifetime of Impact: The Story of Laura and Her Four Sick Kids

    Play Episode Listen Later Apr 14, 2025 8:50


    Listen to NORMI's Doug Hoffman describe the impact an indoor air quality solution can have on families.

    Clean Starts with Purpose: How Gathering Place Built a Culture of Pride

    Play Episode Listen Later Apr 3, 2025 4:13


    Listen to Julio Badin, the executive director at Gathering Place in Tulsa, Oklahoma, describe his facility and why it is in pristine condition.

    From Cleaning Week to Capitol Hill: A Look Inside ISSA's Biggest Advocacy Event Yet

    Play Episode Listen Later Apr 3, 2025 16:04


    Listen to John Nothdurft, the ISSA Director of Government Affairs, welcome attendees to the 2025 ISSA Clean Advocacy Summit and describe why it matters.

    Spotless Spaces Competition + Smarter Solutions: Tork Champions Inclusive Hygiene

    Play Episode Listen Later Apr 3, 2025 6:25


    Listen to Esssity's Matthew Urmanski discuss the Spotless Spaces competition and what it means for the industry.

    Advocacy, Hygiene for All, and Innovation

    Play Episode Listen Later Apr 3, 2025 17:06


    Listen to Essity's Matt Urmanski outline strategies for the cleaning industry. 

    Are Your Marketing Blind Spots Holding Your Company Back?

    Play Episode Listen Later Mar 8, 2025 11:40


    Listen to Anthony Morales discuss marketing strategies for cleaning and restoration business owners.

    Six Ways to Use AI

    Play Episode Listen Later Mar 3, 2025 18:59


    Business coach Dean Mercado breaks down AI into usable formats for any cleaning or restoration company to use right now.

    Recruitment Done Right: Hiring and Retention Tips for Business Success

    Play Episode Listen Later Feb 24, 2025 12:05


    Listen to Chuck Violand share business strategies that lead to better employees and a stronger company.

    How to Handle Bid Business

    Play Episode Listen Later Feb 24, 2025 21:59


    Listen to business coach Troy Harrison provide strategies for commercial cleaning companies who are looking to land more contracts.

    Betco: The Winning Formula of Innovation, Adaptation, and Industry Leadership

    Play Episode Listen Later Feb 20, 2025 16:00


    Listen to Betco CEO and President Brad Betz describe his company's journey over 75 years.

    The Avision Legacy: A Saga of Family, Relationships, and Integrity

    Play Episode Listen Later Feb 20, 2025 9:17


    Listen to John Shoffner, the president of Avision, as he describes the company's journey that has been made possible by the very best people in the industry.

    Big Mistakes in Small Details: What Owners Might Miss When Selling Their Companies

    Play Episode Listen Later Feb 19, 2025 11:44


    Listen to business broker JT Kraai discuss some of the seemingly minor issues that can have a big impact on the sale of a company.

    The Perfect Prompt

    Play Episode Listen Later Feb 18, 2025 30:32


    Listen to business coach Dean Mercado provide the strategies you need to make the most of your AI tool of choice.

    ai prompt dean mercado

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