Podcasts about TPA

Do the benefits really outweigh the risks when it comes to the use of thrombolytic drugs for central retinal artery occlusion (CRAO)? Drs. Amanda Henderson and Michael Carper weigh in on the recently published Tenecteplase in Central Retinal Artery Occlusion Study (TenCRAOS) and how ophthalmologists should proceed in their management of CRAO with tenecteplase (TNK) or another tissue plasminogen activator (tPA). For all episodes or to claim CME credit for selected episodes, visit www.aao.org/podcasts.

AAD PARTE 1: Esta semana se cumplen veinte años del inicio de las emisiones regulares de TPA. El aniversario coincide con la elección en la Junta General del Principado de la periodista Azahara Cañedo como nueva directora general de RTPA. ¿Se refleja la sociedad asturiana en los distintos programas de la cadena? Es la pregunta que hacemos a Ricardo Fernández (PSOE) Manuel Cifuentes (PP) Gonzalo Centeno (Vox) Xabel Vegas (IU/CA) y Adrián Pumares (Foro). AAD PARTE 2: En la entrevista falamos de la publicación de Da-yos caña. El tiempu y el contestu d’una banda de Rock Astur, la obra cola que Xune Elipe algamó’l II Premiu «Yolanda Huergo», convocáu pola Asociación Grana. AAD PARTE 3: Cerramos el programa hablando de la ansiedad que genera la situación política actual en algunas personas con el psicólogo Daniel Suárez.

Mentorship gets talked about a lot in business, but what does it actually look like in practice? In this episode, Brandon and I unpack the difference between teaching, coaching, and true mentorship, and why most leaders struggle to develop people effectively. We explore the two ingredients every great mentor needs: experience and visibility. It's not enough to know what good looks like, you have to understand what's actually happening in someone's day-to-day work before you can help them improve. That conversation leads us into how technology is changing leadership, coaching, sales management, and technician development in ways we couldn't have imagined a few years ago. We also share lessons from our own families, the mentors who shaped us, and the responsibility leaders have to intentionally pass knowledge, perspective, and wisdom to the next generation. Whether you're leading a sales team, managing technicians, or raising kids, the principles are surprisingly similar. If you're trying to build stronger people, stronger teams, and a stronger culture, this conversation will challenge the way you think about leadership and mentorship. Hope you enjoy Chris Why You Should Listen: [00:08:01] Why entrepreneurial success often disappears by the second generation and what leaders can do to intentionally pass on mindset, not just resources [00:17:17] The difference between teaching, coaching, and true mentorship, and why visibility is the missing ingredient in developing people [00:29:42] What listening to 100 real customer conversations revealed about sales performance, close rates, and frontline leadership [00:39:28] How top organizations are using technology to create better accountability, faster learning, and more effective employee development [00:46:10] Why human connection, customer experience, and mentorship may become the most valuable skills in an AI-driven future Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

Avance AAD Lunes 8 Junio: En el programa de hoy hablamos de la Alzada Vaqueira y de las rutas realizadas por un grupo de personas recreando la cultura vaqueira. Participan: Domingo Melero. Guía de Naturaleza y promotor de la alzada. María Marrón Riesgo (Asociación Vaqueiros de Alzada de Belmonte) y Carmen González Fernández (Asociación de Cultura Tradicional y Desarrollo Rural de Lanio). AAD PARTE 2: En la entrevista hablamos del 20 Aniversario de la primera emisión del informativo de TPA con Diana Sánchez (presentadora) Bárbara Alonso Peri (editora) y Nacho Montserrat (director de informativos). AAD PARTE 3: El CEIP Xentiquina Lieres-Solvay homenajeará a Nacho Fonseca dando su nombre al aula de música del centro. Conversamos con Nacho y con al directora del colegio Inés Estrada Vázquez.

Sungai Watch co-founder Gary Bencheghib said Bali is on "red alert" after the closure of South Bali's main landfill triggered open burning and illegal dumping, while a waste-to-energy plant remains over a year away. - Pendiri Sungai Watch, Gary Bencheghib, mengatakan Bali dalam kondisi "siaga merah" setelah penutupan TPA utama di Bali selatan memicu pembakaran terbuka dan pembuangan sampah ilegal, sementara pembangkit listrik tenaga sampah (PLTSa) baru akan beroperasi lebih dari satu tahun lagi.

Nate Cisney of Restoration Made Simple shares TPA vs non-TPA work, how it affects your operations, profitability, diversifying your work, and long-term growth for restorers.

Abrimos el programa hablando con David Arango, el hombre del tiempo de TPA, sobre las altas temperaturas de estos días, antes de abordar una nueva entrega del Consejo de Actualidad, que en esta ocasión contará con las voces de Ignacio Prendes, Laura Robles y Óscar Rodríguez Buznego. A continuación, José Luis Remis nos hará su habitual reflexión semanal antes de hablar de inmigración con el periodista Carlos Jaramillo. Por último, hablamos con el actor Raúl Martín, que forma parte del elenco de la comedia "Ya me has tocado el cuento", para cerrar el programa con nuestro repaso a la agenda cultural.

In this episode, I sit down with former NCAA champion and Olympian Les Gutches for one of the most fascinating conversations we've had on the show. What started as a conversation about wrestling quickly turned into a masterclass on resilience, discipline, business, leadership, and life. Les shares stories from his childhood in Southern Oregon, growing up fast while helping care for his sick mother, and how those early experiences shaped his mindset forever. We dig into the relentless work ethic that carried him from local wrestling clubs all the way to undefeated NCAA championship seasons and the Olympics. Les talks about getting thrown into practices with older, tougher athletes from a young age, and how constantly being pushed beyond his comfort zone became one of the biggest advantages of his career. But what really surprised me was hearing how much of his success in business came from lessons learned off the mat. Les explains how working as a commercial lender taught him to read financials, recognize patterns, and learn directly from wealthy business owners. We also unpack his framework for successful partnerships, why every business needs a gas pedal, a brake pedal, and a transmission, plus some incredible stories from his real estate, gym, and liquor store ventures. We finish with a conversation about health, longevity, and discipline as a business owner. At 53, Les is still training consistently and thinking long-term, not just about money or success, but about having the energy and physical capacity to enjoy life decades from now. This episode is packed with practical wisdom and stories I know you'll remember. Hope you enjoy -Chris Why You Should Listen: [00:05:00] Les shares the responsibility and pressure of helping care for his sick mother as a young child — and how those early experiences shaped his mindset [00:08:30] How constantly training with older, tougher wrestlers built the resilience that eventually carried him to NCAA and Olympic success [00:17:20] A powerful story about quitting wrestling, learning ownership, and the parenting lesson that changed his trajectory [00:27:45] Why real confidence comes from preparation — and how that applies in sports, business, and leadership [00:44:50] Les breaks down his “gas pedal, brake pedal, transmission” framework for business partnerships and why most entrepreneurs build teams the wrong way [01:00:20] A practical conversation on health, longevity, and why successful business owners can't afford to neglect their physical fitness Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

Empezamos la semana desayunando con la actriz Cris Puertas, con la que hablamos del éxito de TPA “Los Fernández”. Además celebramos el Día de la Bandera de Asturias y comentamos noticias que han sido virales en el Principado. Nos acompañaron Helanyah, Marla Nieto y Jorge Guerra.

In this episode of Head, Heart and Boots, Brandon and I sat down with J. Brad Britton for one of the most meaningful conversations we've had on the podcast. J. Brad spent decades leading inside the Cutco and Vector organizations, but this episode centers on something far deeper - his relationship with his son Sam and how that journey completely changed the way he thinks about leadership, communication, and human potential. What stuck with us most was hearing J. Brad talk about realizing Sam understood far more than anyone had assumed for years. It forced him to rethink not only his parenting, but the way we all judge people based on surface behavior instead of curiosity and empathy. We also dug into leadership lessons from Cutco, coaching young salespeople, and why presence and encouragement matter so much when developing people. This episode is thoughtful, emotional, and packed with perspective that applies far beyond business. Hope you enjoy Chris Why You Should Listen: [00:05:42] The moment J. Brad realized his son understood far more than anyone had believed for years [00:14:18] How raising a child with apraxia reshaped his perspective on leadership, patience, and communication [00:24:07] Why curiosity and empathy matter more than assumptions when working with people [00:36:12] Leadership lessons from decades inside the Cutco and Vector organizations developing young salespeople [00:49:03] A powerful conversation about fatherhood, encouragement, and learning to truly see the people in front of you Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

Superb melodic and symphonic progressive rock. Album reviews from TPA and our fun proggy quiz!

In this episode of Head, Heart, and Boots, Brandon and I sit down with our teammate Clinton Tierney to talk sales, leadership, and the mindset it takes to win in today's restoration market. Clinton's story is incredible—college athlete turned mold technician turned multi-million dollar producer and sales leader—and you can hear how every season shaped the way he approaches business development today. We spent a lot of time unpacking what actually creates successful salespeople. Not gimmicks or scripts, but consistency, volume, discipline, and learning how to fall in love with the process instead of obsessing over the outcome. Clinton shares some really practical insight from his years in the field, including how he built relationships, uncovered customer pain points, and developed the habits that made him successful. One of my favorite parts of this conversation was hearing Clinton talk about coaching sales reps. So many companies promote great producers into leadership roles, only to realize later that coaching people requires a completely different skill set. Clinton has a real gift for developing others, and that comes through loud and clear in this episode. If you lead a sales team, own a restoration company, or are just trying to become better at business development, this conversation is packed with practical takeaways and a ton of encouragement. Hope you enjoy Chris Why You Should Listen: [00:07:08] How Clinton went from an $8-an-hour mold tech to a multi-million-dollar producer in restoration sales [00:10:20] The sales culture lessons he learned inside a company that scaled from $3M to over $50M [00:21:22] Why great salespeople fall in love with the process—not just the outcome [00:24:26] The two sales disciplines Clinton says matter most: volume and face-to-face meetings [00:35:03] What Clinton learned transitioning from top producer to sales leader—and why most reps struggle in management roles Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

In this episode of IM: Unfiltered, Lindy Tentinger (President, VGM & Associates) and Ike Isaacson (SVP of Government & Regulatory Relations, VGM Group) sit down with Joel Gallion, CEO of Bellevue Healthcare in Washington, for a candid conversation about the urgency of advocacy in the home health and DME industry.They unpack the real risks behind new payer and TPA models reshaping care delivery — from sole sourcing and network restrictions to the erosion of quality and competition — drawing a stark parallel to what the PBM model did to independent pharmacies.Joel shares how Bellevue Healthcare went from advocacy bystanders to active champions of change through their state association PAMES, and why he believes the time to act is now, not tomorrow. Whether you're a large supplier or a small independent provider, this episode is a call to step up, get involved, and own your role in shaping the future of the industry.Watch on YouTube: https://youtu.be/6TTJ4e7ch5g

At the inaugural Politics in Pubs Central London event we were joined by Benjamin Elks of the Taxpayers' Alliance and Alastair Mellon of the SDP for a discussion on how we achieve genuine, sustainable economic growth.https://politicsinpubs.org.uk/Get in touch:Twitter: @CroydonConst Email: contact@croydonconstitutionalists.ukFacebook: facebook/CroydonConstitutionalistshttp://croydonconstitutionalists.uk/

In this episode of Head, Heart and Boots, Brandon and I sit down with Nick D'Urbano again- this time not to talk AI, but to dig into branding. And honestly, this one hit different. Nick's built and scaled multiple 8- and 9-figure brands, and what stood out is how clearly he sees something most of us miss: brand isn't your logo, your colors, or your website- it's how people feel when they interact with your business. We spent most of the conversation unpacking that idea. What does it actually mean to build a brand? It starts way deeper than marketing. It's your principles, your standards, how your team behaves, how you treat customers, and whether all of that is consistent. If you ask 10 people what your company stands for and get 10 different answers, you don't have a brand. Nick also challenged the way most restoration companies think about this. In an industry where people are going through some of the hardest moments of their lives, there's a massive opportunity to build a brand around how you show up for them, not just the job you do. That idea of being “human-centered” stuck with me. We wrapped this by connecting it back to execution- how communication, consistency, and even AI tools like Distance play a role in reinforcing your brand at scale. Because at the end of the day, your brand is being built whether you're intentional about it or not. Hope you enjoy Chris Why You Should Listen: [00:02:10] Why most people misunderstand branding and how it goes far beyond logos, colors, or marketing [00:08:34] How to define real company principles that actually guide decisions instead of just sounding good on a wall [00:16:12] Why consistency across your team and customer experience is what truly builds a strong brand [00:27:45] The opportunity restoration companies have to create a human-centered experience in high-stress situations [00:38:20] How communication, systems, and even AI tools can reinforce your brand as you scale Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

We talk with Mark Gaunya about why employer health insurance often feels like a casino where the house wins and how employers can flip the odds with transparency, ownership, and smarter plan design. We break down how captive risk sharing works, what it takes to implement, and the real financial and employee-experience wins that come from getting off the less bad renewal hamster wheel. • Why the US healthcare system “works” as designed for rulemakers, not end users • How the less bad renewal cycle traps employers without claims data and transparency • Why Mark wrote Captivated Health and how case studies teach faster than jargon • Captive insurance versus traditional self-funding, including stop loss and risk layers • The four pillars of Captivated Health: members first, consumerism, wellbeing culture, self-governance • How employers can control the SPD, stop loss contract, and TPA agreement • outcomes from captive ownership: lower trend, pharmacy control, surplus, and rebate distributions • Practical stories: bundled maternity pricing plus shared savings, adding LASIK through plan design • The leadership mindset shift from system decision to self-decision • What implementation really looks like for HR and finance without adding headcount If you're an employer and you're struggling with these kinds of issues, and most of you are,  or if you're a broker and you have clients who are struggling with these issues, please get the book, "Captivated Health. Take Control. Gain Transparency. Leverage Confidence." CLICK HERE

In this episode of Head, Heart, and Boots, Brandon and I sit down with Rocky Hensley to break down his latest exit and what actually drove the valuation behind the deal. Rocky shares how private equity approached the opportunity, why he chose his partner, and what most owners misunderstand about timing a sale. We dig into the simple framework he uses to build valuable companies, centered around strong profitability and removing owner dependency. Rocky explains why these two factors matter more than anything else when it comes to scaling and eventually selling a business. The conversation also dives into growth strategy, including why sales is the true driver of scale and how plumbing and restoration can work together when executed the right way. Rocky challenges the way most operators think about expansion and where they spend their time. This episode is a look at where the industry is heading, from private equity trends to the shift toward owning the full customer relationship. If you are building, scaling, or thinking about an exit, this one will give you a clearer lens on what actually matters. Hope you enjoy Chris Why You Should Listen: [00:00:43] Inside Rocky Hensley's latest exit—and why private equity paid future earnings at an 18x multiple [00:07:12] The simple 2-rule framework Rocky uses to decide when to sell a business (and why most owners get it wrong) [00:12:10] The “20% net profit + no owner dependency” formula that makes a company instantly valuable [00:25:19] Why sales—not operations—is the real driver of scale (and the costly mistake most owners make) [00:33:00] Why most restoration companies fail to leverage plumbing—and how the top operators actually win with it [00:45:53] Where private equity is really going: owning the entire customer, not just one service line [00:54:41] The hiring philosophy that got validated in a massive PE deal—and why “good” employees are a liability Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

In this episode of Head, Heart, and Boots, Brandon and I sit down with Chris Matts, founder of Marketing Ninjas, to talk about what actually drives growth in restoration and why most marketing misses the mark. Chris shares his path into entrepreneurship, how he found the restoration industry, and why he chose to focus on helping companies generate more opportunities through outbound and relationship-driven strategies. We dig into the difference between branding and direct response, why business development reps are still one of the most important roles in a restoration company, and how marketing should support, not replace, relationship building. This conversation is a practical look at how work really flows in this industry and what it takes to stand out in a crowded market. Hope you enjoy Chris If you're interested in Marketing Ninjas - check out more at this LINK Why You Should Listen: [00:06:12] How Chris Matts found the restoration industry and why he saw it as a massive, underserved opportunity [00:14:27] Why most restoration marketing fails and the common mistake of relying too heavily on ads instead of relationships [00:21:05] The real role of business development reps and why they are still the most consistent driver of revenue [00:30:18] The difference between branding and direct response and how to use both effectively in your market [00:42:11] How top restoration companies actually generate work by owning referral relationships, not just waiting on inbound leads Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

Do you own more than one business? Even if they seem completely unrelated, the IRS may still consider them a single employer when it comes to your retirement plan — and that distinction could cost you.In this episode of The Sentinel Show, Melissa Terito and Kasey Melancon break down one of the most commonly misunderstood areas of retirement plan compliance: controlled groups and affiliated service groups. From parent-subsidiary structures to brother-sister controlled groups, Melissa walks through the real-world scenarios she sees done wrong every day — including the classic mistake of setting up a separate plan specifically to avoid covering employees.The conversation covers what actually triggers a controlled group or affiliated service group, why business owners assume they're in the clear when they're not, what happens when you're only covering 50% of your total employee population instead of the required 70%, and why the "but my companies have nothing to do with each other" argument doesn't hold up the way most people think it does.If you own multiple businesses, have partners who own other entities, or have ever wondered why your TPA keeps asking so many questions about ownership — this episode is exactly why. Getting this wrong isn't just a technicality. It can mean funding corrective contributions for employees who never had the chance to participate in your plan.Don't wait until someone finds the problem for you.

Ronen Eckhouse, Co-Founder and CEO of Rapid Medical, identifies the limitations of current stroke treatments, which are primarily effective for large vessel occlusions.  The Rapid Medical TIGERTRIEVER device is designed to safely and effectively treat strokes and remove clots in smaller vessels deeper in the brain.  The unique adjustability of the device allows physicians to control the size and force during a procedure, allowing for precise and safer clot removal in complex anatomies. Ronen explains, "So the quicker or the less time there is between the stroke and the ability to open the occlusions and resupply the brain with oxygen, the better. There are two types of treatments. One is a drug called TPA. It's a clot buster, and that can be administered up to four and a half hours. And then there's what's called thrombectomy, which is basically using a catheter to get to the clot and then removing the clot with a catheter or stent, kind of in mechanical terms. But today, that's only applicable to what's for the bigger arteries in the brain, what's called large vessel occlusions. And these account for about 15% or 20% of the population. So there are good solutions, but they are limited in when they can be used."   "That's exactly where we come in. The reason it's difficult to treat these kinds of smaller vessels in the brain, or what we call the medium-vessel occlusion, is that the deeper you go into the brain, on the one hand, the complexity of the procedure increases. So the vessels are a little bit more fragile. There are more turns and tortuosity. So getting to the clot is a little bit harder, and pulling it out as well." "At the same time, the benefit is a little bit smaller. So now we're not saving half of the brain. Maybe we're saving 30% of the brain, which is still very significant, but the benefit is a little bit smaller. So the risk-benefit ratio, which is critical and everything we do in medicine, changes when you're going deeper into the brain. And as a result, you need new tools." #RapidMedical #DMVO #MeVO  #Stroke #StrokeCare #Neurology #MedTech #DISTALS #Neurovascular #MedicalDevices #HealthcareInnovation #Thrombectomy #PatientCare #MedicalTechnology #StrokeAwareness #HealthcareProfessionals rapid-medical.com  Download the transcript here

Ronen Eckhouse, Co-Founder and CEO of Rapid Medical, identifies the limitations of current stroke treatments, which are primarily effective for large vessel occlusions.  The Rapid Medical TIGERTRIEVER device is designed to safely and effectively treat strokes and remove clots in smaller vessels deeper in the brain.  The unique adjustability of the device allows physicians to control the size and force during a procedure, allowing for precise and safer clot removal in complex anatomies. Ronen explains, "So the quicker or the less time there is between the stroke and the ability to open the occlusions and resupply the brain with oxygen, the better. There are two types of treatments. One is a drug called TPA. It's a clot buster, and that can be administered up to four and a half hours. And then there's what's called thrombectomy, which is basically using a catheter to get to the clot and then removing the clot with a catheter or stent, kind of in mechanical terms. But today, that's only applicable to what's for the bigger arteries in the brain, what's called large vessel occlusions. And these account for about 15% or 20% of the population. So there are good solutions, but they are limited in when they can be used."   "That's exactly where we come in. The reason it's difficult to treat these kinds of smaller vessels in the brain, or what we call the medium-vessel occlusion, is that the deeper you go into the brain, on the one hand, the complexity of the procedure increases. So the vessels are a little bit more fragile. There are more turns and tortuosity. So getting to the clot is a little bit harder, and pulling it out as well." "At the same time, the benefit is a little bit smaller. So now we're not saving half of the brain. Maybe we're saving 30% of the brain, which is still very significant, but the benefit is a little bit smaller. So the risk-benefit ratio, which is critical and everything we do in medicine, changes when you're going deeper into the brain. And as a result, you need new tools." #RapidMedical #DMVO #MeVO  #Stroke #StrokeCare #Neurology #MedTech #DISTALS #Neurovascular #MedicalDevices #HealthcareInnovation #Thrombectomy #PatientCare #MedicalTechnology #StrokeAwareness #HealthcareProfessionals rapid-medical.com  Listen to the podcast here

In this episode of Head, Heart, and Boots, Brandon and I sit down with Sam Chapman, owner of Merit Restorations and partner in CaseCo and 1-Tom Plumber, to talk about building businesses, leading people, and the real work behind growth. Sam shares his journey from a blue collar upbringing to building multiple companies, and how he's approached scaling through partnerships, culture, and intentional leadership. We also get into the hard lessons. From avoiding accountability to rebuilding a broken culture, Sam walks through what it took to reset his team and raise the standard across the business. This is a conversation about ownership, discipline, and doing the internal work required to lead well at home and in business. Hope you enjoy Chris Why You Should Listen: [00:02:48] Sam's origin story growing up in a blue collar family and how watching his dad build a business shaped his drive to create something of his own [00:16:14] How CaseCo evolved from flipping houses into a high end custom home and commercial construction company and the strategic decisions behind that growth [00:22:32] Why Sam partnered with 1-Tom Plumber and how he's using it to drive more mitigation opportunities and expand his restoration business [00:29:42] The moment his restoration company's culture broke and what it took to rebuild the team, reset standards, and create real accountability [00:46:43] A raw look at the mental and emotional toll of entrepreneurship and the personal work required to lead well at home and in business Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

Stacey Richter interviews Jerry DiMaso, CEO of Payerset, about how hospital and carrier price transparency data (mandates beginning with hospitals in 2019 and carriers in 2022) is being used by plan sponsors and providers. For self-insured employers and unions, DiMaso highlights three key uses: benchmarking against competitors via EIN to compare negotiated rates and carve-outs, identifying high-cost billing codes, and exposing "discount shell games" by validating whether claimed discounts reflect real savings.  Employers can use the insights to guide TPA negotiations, implement service carve-outs/direct contracts and calculate objective savings, and model alternative plan types (e.g., PPO vs HMO) while maintaining access. For clinics, transparency data can level information asymmetry by enabling rate benchmarking, revealing new contracting opportunities with previously unknown carriers, and supporting rate increases by pairing price comparisons with quality/outcomes; the discussion also addresses concerns about prices rising and an emerging transparency "arms race." === LINKS ===

Tampa International Airport is redoing its ticketing area for the first time since the 1970s. Read Shepherd speaks with the airport's Josh Gillin. See omnystudio.com/listener for privacy information.

On this episode of Voices of Self-Funding, host Ramesh Kumar welcomes Jonathan Socko, President of East Coast Underwriters, LLC, a Managing General Underwriter (MGU) specializing in Stop Loss insurance. Jonathan shares his perspective on stop-loss underwriting for small groups and unveils the blueprint for a remarkable success story: a 30-life employer group that has been successfully self-funded for 10 years with their PMPM costs increasing only 10% over that decade. You'll learn: - The crucial role of partner cohesion between the broker, TPA, and stop-loss carrier to manage claims proactively. - Why data transparency and a specific data flow are non-negotiable for effective claim prediction and management. - The essential mindset shift—and commitment to aggressively attacking costs—that ensures a small group's self-funded plan remains successful and sustainable. Don't miss this conversation for an insider's view on stop-loss and the strategy that delivers long-term savings. At zakipoint Health, we are transforming the healthcare experience by delivering transparency, direction, and personalized support to members of self-insured plans. Our powerful platform unifies all benefit services, data, insights, and tools into one intelligent ecosystem empowering members to make informed decisions and take proactive steps toward better health outcomes. With AI at its core, zakipoint Health functions as the “Intel Inside” of healthcare navigation driving engagement, reducing risk, and delivering measurable cost savings. Employers and partners benefit from robust reporting, actionable insights, and tools that not only identify healthcare risks but also guide members toward high-value care. By bridging the gap between complexity and clarity in the U.S. healthcare system, we help organizations lower costs, improve outcomes, and support healthier, more engaged populations making healthcare less stressful and more effective for millions. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

In this episode of Head, Heart, and Boots, I sit down with Lane Larsen, founder of Clean Claims, to unpack what is happening at the intersection of restoration, technology, and insurance. As the industry continues to evolve, Lane brings a unique perspective on how software, data, and process are reshaping the way claims are handled and how contractors can position themselves to win in a more complex environment. We dig into the origin of Clean Claims, the problem it was built to solve, and how improving claim quality, documentation, and communication can create better outcomes for contractors, carriers, and homeowners alike. Lane shares how fast technology is moving, what that means for operators on the ground, and why those who embrace better systems and cleaner processes will have a major advantage in the years ahead. This conversation is both strategic and practical. From reducing friction in the claims process to building stronger relationships with carriers and adjusters, it is a look at how the right tools and mindset can elevate the entire business. If you are trying to stay ahead of where the industry is going, this one will help you think differently about what comes next. Hope you enjoy. Chris Why You Should Listen: [00:03:15] How Clean Claims is simplifying field documentation, remote monitoring, and process enforcement by replacing multiple apps with one technician-friendly system [00:08:17] Why “process enforcement” matters so much in restoration and how removing human inconsistency can improve documentation, compliance, and payment speed [00:17:09] What it looks like to onboard new technicians fast and why simple, intuitive software can dramatically shorten the learning curve [00:31:10] A look at where AI, estimating, ESX integration, and automated rebuild scoping are headed and how quickly field operations may change [00:38:29] Why Lane believes restoration still operates like the Wild West and how better standardization could improve trust between contractors and carriers Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

Greg Brady, Clayton Campbell, President of the Toronto Police Association & Hank Idsinga, 640 Toronto's Crime Specialist, former police inspector discuss: 1 - Peel police ‘actively investigating' allegations officers cheated on promotional exam 2 - TPA lobbying for changes to parole for first degree murders/serial killers….longer time between hearings, stacking/extending term, and more victim rights Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Head, Heart, and Boots, Brandon and I sit down with Nick Rahn, founder of Warriors Next Adventure, for one of the most intense and powerful conversations we've had on the show. Nick shares his journey from a turbulent childhood and multiple combat deployments in the Air Force to hitting rock bottom after leaving the military, battling addiction, and nearly ending his life in the Boundary Waters of northern Minnesota. What follows is a story of transformation. Nick walks us through the moment that changed everything, the internal work required to rebuild his identity, and how he developed a set of principles that helped him move from survival to purpose. We explore how those same principles now serve as the foundation for Warriors Next Adventure, a nonprofit dedicated to helping veterans navigate PTSD, mental health struggles, and life after service through deep conversations, jiu jitsu, and challenging outdoor experiences. This episode is raw, emotional, and ultimately hopeful. From stopping suicides through a 24/7 crisis line to taking veterans into the mountains to confront their past and reclaim their future, Nick's work is a powerful reminder that healing is possible and that purpose often comes from the hardest chapters of our lives. Hope you enjoy. Chris Why You Should Listen [00:03:14] How Nick's military career and post-service struggles led to a loss of identity, purpose, and direction that many veterans quietly face [00:10:18] The powerful story of a failed suicide attempt that became the turning point for rebuilding his life and redefining who he wanted to become [00:15:04] How the “six principles” were developed through real experience and became a framework for overcoming trauma, addiction, and self-doubt [00:31:44] Why letting go of resentment, taking ownership, and dropping the “anchors” from your past can radically change your present and future [00:56:56] How Warriors Next Adventure is helping veterans through crisis intervention, jiu jitsu, and extreme outdoor experiences that force real transformation Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

In this episode of Head, Heart, and Boots, we sit down for a conversation to unpack a fresh perspective on leadership, pressure, and the internal narratives that shape how we show up in business and in life. This episode is less about tactics and more about awareness. It is about recognizing the stories we tell ourselves when things get hard and how those stories either limit us or push us forward. We talk through how easy it is to default into frustration, comparison, or self-doubt when results do not match expectations, and why so much of leadership growth comes from learning to reframe those moments instead of reacting to them. From the pressure to perform, to the temptation to measure progress against others, to the quiet ways we avoid responsibility by externalizing problems, this conversation challenges listeners to take a more honest look at what is really driving their decisions. This episode is a reminder that leadership is not just about strategy or execution. It is about ownership, perspective, and the discipline to choose a better narrative when the default one is working against you. If you have felt stuck, frustrated, or out of alignment, this one will give you something real to wrestle with. Hope you enjoy. Chris Why You Should Listen [00:02:11] How the stories you tell yourself under pressure shape your decisions, your leadership, and your long-term outcomes [00:06:48] Why comparison and unmet expectations quietly create frustration, and how to reframe them into something productive [00:12:03] The difference between reacting to problems and taking ownership of your role in them [00:18:27] How internal narratives can either limit your growth or become the fuel that drives better performance [00:25:10] A practical way to catch yourself in negative patterns and choose a more intentional response in real time Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

With an estimated 750,000 more residents moving to the Tampa area in the next decade, Tampa International Airport and the transportation network feeding it will be vital. In this episode, TBBJ Editor Alexis Muellner checks in with TPA CEO Michael Stephens who reflects on his first year at the helm, and looks to the future of one of America's favorite airports.

In this episode, Robin Merttens is joined by Martha Dreiling, Co-founder and President of Reserv, to explore how AI is actually transforming claims, and why the biggest breakthroughs are happening in places most people overlook.  With a background spanning FinTech, InsurTech and risk analytics, Martha brings a practical perspective on how data and technology can improve decision-making, not just automate existing processes. At Reserv, she's helping build a claims model that combines operational efficiency with quality, while challenging long-standing assumptions about how claims should be handled and paid for.  In this conversation, Martha shares:  Why the most valuable AI in claims is “boring but brilliant”, not flashy   How continuous monitoring is quietly improving claims outcomes at scale   Why efficiency alone is no longer enough, and what it takes to deliver quality alongside it   How claims data is becoming a critical input into underwriting and pricing decisions   The challenge of legacy systems and why data fragmentation still holds the industry back   What real AI adoption looks like, and why execution is starting to outpace strategy   How AI is exposing misaligned incentives in traditional time-and-expense TPA models   Why insurers need to rethink how they pay for claims services in an AI-driven world   The shift from technology transformation to human and workflow transformation  How reducing administrative burden can refocus claims handlers on empathy and judgement   Why better claims operations ultimately matter for affordability and customer outcomes If you like what you're hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn.  Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

In this episode of Head, Heart, and Boots, Brandon and I dig into something that feels bigger than business but is showing up inside every business anyway: loneliness, disconnection, and the emotional fragility many people are carrying into work right now. We unpack how remote work, constant digital distraction, and the erosion of real face-to-face relationships are reshaping not only mental health, but also trust, confidence, and the way teams respond to pressure and change. We talk candidly about what it feels like to lead in an environment where people seem more depleted, more anxious, and less resilient than they did just a few years ago. From the loss of natural boundaries between work and home, to the challenge of building genuine relationships with employees while still holding clear standards, this conversation wrestles with the tension every owner and leader feels but rarely names out loud. This episode is not about easy answers. It is about recognizing the reality in front of us and asking better questions about how we lead, hire, communicate, and create environments where people can actually feel seen without losing accountability. If you have felt the weight of leading tired people while being tired yourself, this one will hit close to home. Hope you enjoy. Chris Why You Should Listen [00:03:12] Why loneliness and social disconnection are quietly reshaping workplace behavior, resilience, and team dynamics [00:09:48] How remote work and digital life have blurred the lines between personal identity, relationships, and professional performance [00:17:26] The leadership challenge of balancing empathy with accountability when employees are struggling emotionally [00:24:41] Why many leaders feel exhausted trying to carry the emotional weight of their teams while still pushing for results [00:33:05] A candid look at how rebuilding real connection and trust inside teams may be one of the most important leadership skills moving forward Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

In this episode of Head, Heart, and Boots, Brandon and I tackle a shift that many restoration companies are starting to feel but may not fully understand yet. The traditional flow of insurance work is changing. Claim volumes are tightening, TPAs are producing fewer opportunities, and customers are becoming more cautious about filing claims due to rising deductibles and policy pressure. That shift is forcing restoration companies to confront something the retail contracting world has been dealing with for decades: selling. We unpack what it means to operate more like a retail contractor and why learning to earn the customer's trust, present real numbers, and guide clients through decisions is becoming a core skill set for the industry. We talk through practical examples like offering financing, training teams to present rough order of magnitude estimates, using tools like Loom for better communication, and building a process that gives customers confidence before asking for their commitment. This conversation is less about tactics and more about mindset. The companies that embrace the shift toward proactive sales, better communication, and stronger client experience will be the ones that continue to win as the landscape evolves. Hope you enjoy. Chris Why You Should Listen [00:02:27] Why claim volumes and TPA lead flow are tightening and how insurance industry changes are forcing restoration companies to rethink their business model [00:04:49] How offering financing solutions can remove friction for customers and help companies close jobs that might otherwise disappear [00:07:10] What restoration companies can learn from retail contractors about selling, presenting estimates, and winning work in competitive environments [00:18:51] How better communication tools like Loom can dramatically improve customer trust and engagement during the sales and project process [00:23:39] Why the future of restoration will require teams that are skilled at relationships, persuasion, and customer experience rather than just task execution Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

"We don't view ourselves as a TPA, we view ourselves more as a platform... our goal is to simplify and reduce the barriers of entry into the TPA space."The role of the Third-Party Administrator is undergoing a massive evolution. No longer just a back-office claims processor, the modern TPA is being asked to serve as the high-tech, high-touch "nucleus" of the entire health plan.My guest this week is Vinny Esposito, CEO of Reflect Health (formerly S&S Health). Drawing on a decade of experience in the hedge fund world, Vinny recognized a massive opportunity to bring scalable, asset-light infrastructure to the self-funded market. Today, Reflect Health acts almost like the "Intel Inside" of the industry, licensing its proprietary claims technology to other TPAs and health plans.In this episode, we explore exactly what it takes to build the TPA of the future. We discuss how to solve "point solution fatigue" through a centralized marketplace, the mechanics behind infusion drug carve-outs, and how to successfully deploy dynamic deductibles to incentivize better care routing. Vinny also shares his bold vision for "frictionless claims" paid instantly at the point of service, moving us closer to an Amazon-style shopping experience for healthcare.If you want to understand the technological and administrative innovations driving the self-funded market forward, this episode provides the blueprint.Thank you to our 2026 sponsors!ParetoHealth: ParetoHealth empowers midsize employers with a long-term solution to reduce volatility and lower overall health benefits costs. Visit ParetoHealth.com to learn more.Samaritan Fund: A program that connects those who need help to the support they need. We are proud to offer the Samaritan Fund Program. Visit SamaritanFundProgram.com to learn more.Vālenz Health: We're Vālenz Health, your partner in improving health literacy, reducing plan spend, and delivering high-value healthcare. Visit ValenzHealth.com to learn more.Imagine360: Imagine360 helps self-funded employers save on healthcare with smarter health plans. Cut expenses by 20-30% with custom solutions. Contact us today at Imagine360.com.Chapters:(00:00:00) Intro: Competing on Service in the TPA Market (00:01:56) Meet Vinny Esposito & Reflect Health (00:03:35) Rebranding from S&S Health (00:07:32) From Hedge Funds to Healthcare Disruption (00:11:05) The Platform Model: Licensing Tech to Other TPAs (00:15:05) The Marketplace & Infusion Drug Carve-Outs (00:19:14) How the TPA Role is Expanding (The "Nucleus") (00:24:12) Direct Contracting, RBP, and DPC Integration (00:29:15) Dynamic Deductibles & Tiered Networks (00:33:25) Curing "Point Solution Fatigue" (00:41:09) The Future of Stop-Loss and Preventative Care (00:45:44) The Fiduciary Breaking Point & 80% Renewals (00:50:26) Frictionless Claims & Amazon-Style HealthcareKey Links for Social:@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFundedListen/watch on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

What if your TPA jobs, SLA deadlines, and communication tools were all managed in one place?In this episode, Jason McLaughlin, CEO, and Austin McLaughlin, COO, of Complitrac break down how their custom-built platform is helping restoration companies stay ahead of strict SLA requirements and improve visibility across TPA programs.They discuss why the restoration industry is still struggling with outdated, disconnected technology and how modern platforms can automate SLA tracking, send real-time alerts, and consolidate multiple systems into one dashboard.You'll also hear how better communication, transparent updates, and user-friendly tools can improve both policyholder experience and operational efficiency.

What if your TPA jobs, SLA deadlines, and communication tools were all managed in one place?In this episode, Jason McLaughlin, CEO, and Austin McLaughlin, COO, of Complitrac break down how their custom-built platform is helping restoration companies stay ahead of strict SLA requirements and improve visibility across TPA programs.They discuss why the restoration industry is still struggling with outdated, disconnected technology and how modern platforms can automate SLA tracking, send real-time alerts, and consolidate multiple systems into one dashboard.You'll also hear how better communication, transparent updates, and user-friendly tools can improve both policyholder experience and operational efficiency.

Ryan, Dana, and Chris Trenkmann discuss a local Capitol rioter pardoned by Trump who's now going to prison for the rest of his life. Plus, TPA prepares for Spring Break and the impact of the ongoing drought on our drinking water supply. See omnystudio.com/listener for privacy information.

In part on of this series, Dr. Andy Southerland and Dr. Seemant Chaturvedi discuss two trials highlighted at the 2026 International Stroke Conference.  Show citation:  Read more about the CHOICE-2 trial.  Show transcript:  Dr. Andy Southerland: Hello everyone. This is Andy Southerland. And for this week's Neurology Minute, I have just been speaking once again with my colleague, Seemant Chaturvedi, about his impressions from this year's 2026 American Heart Association, American Stroke Association International Stroke Conference. We've discussed a number of the very exciting pivotal trials presented at this year's meeting that occurred just a couple of weeks ago. But for the minute today, we want to just highlight two that were represented as late breaking trials in the world of acute stroke treatment. And the first was OPTION, which was a trial looking at extended window thrombolysis patients between four and a half and 24 hours. And the second was in the use of thrombolysis as an adjunct local treatment in patients receiving thrombectomy. So Seemant, to the best of your ability in our brief snippet today, what were the main highlights from these studies? Dr. Seemant Chaturvedi: In the OPTION trial, 570 patients were enrolled from China, and these were patients in the four and a half to 24 hour window with no evidence of large vessel occlusion. And they had a mismatch present at baseline imaging, median NIH score was seven. And when the tenecteplase was administered in this select group of patients, there was improvement in the excellent outcome of about 44% with tenecteplase and 34% with placebo. And there was a slight increase in hemorrhage of about 3%, but no increase in mortality. The second trial, CHOICE-2, also looked at thrombolysis, but it looked at local intraarterial thrombolysis following thrombectomy. And they enrolled patients with a median NIH score of 15 and the patients were enrolled from Spain and they gave a local TPA versus placebo following successful thrombectomy. And they also reported improved outcomes with about 57.5 having an excellent outcome with intraarterial TPA compared to 43% with placebo. There was slightly increased mortality in the TPA group, but this didn't seem to be explained by intracerebral hemorrhage. And so I think both of these were very intriguing and they add some complexity to acute stroke treatment. And so primary stroke centers and comprehensive stroke centers need to discuss the results with their teams and see if they want to embrace these treatment options. Dr. Andy Southerland: Fantastic, Seemant. So bottom line is thrombolysis is much more than it used to be in that very narrow time window and that very narrow indication. There are now patients who may benefit in that extended time window, and it's also being shown to have benefit in cases in which we get incomplete reperfusion with our traditional mechanical thrombectomy. So take that and run with it. Hopefully we can apply it to our stroke systems of care and help patients. Thank you again, Seemant for being with us on today's Neurology Minute. Seek out the full interview and also the primary publications as well.  

In this episode, Lauren Lewis visits ACSI and sits down with James Brand, President, and Kristen Huffcut, Senior Relationship Manager, to discuss the complexities of retirement plans and why many employers struggle to manage them. ACSI is a third-party administrator (TPA) specializing in retirement plan compliance, administration, and support for small and mid-sized businesses. Their team helps companies navigate the legal, operational, and regulatory requirements behind retirement plans so business owners can focus on running their organizations. Lauren, James, and Kristen discuss: What a Third-Party Administrator (TPA) actually does Why retirement plans are becoming more complex The impact of legislation like Secure 2.0 and New York Secure Choice Why many companies run into compliance problems The role of TPAs in fixing plan issues and avoiding costly penalties Why local expertise and real relationships matter in retirement planning How retirement benefits help companies attract and retain talent The importance of proactive guidance instead of reactive problem-solving James also shares his unique career journey, from working in finance in New York City, to returning to Buffalo and eventually becoming President of ACSI. Kristen explains how her experience working with retirement plans from the advisor side led her to join the ACSI team and help businesses deliver a true white-glove service experience to their employees. If you're a business owner, HR professional, or financial advisor navigating retirement plan compliance and employee benefits, this episode breaks down the pain points behind retirement planning and how to solve them. 

In this episode of Head, Heart, and Boots, we sit down with Johnny Gabe for a raw and deeply personal conversation about redemption, reinvention, and what real leadership transformation looks like over time. Johnny shares his journey from growing up in a violent environment in Philadelphia, surviving being shot at fourteen, and carrying that trauma into adulthood, to building multiple successful home service companies grounded in culture, accountability, and service. We unpack the early years of his construction and restoration businesses, the ceiling he kept hitting, and the pivotal decision to launch a 1-Tom Plumber franchise that changed the trajectory of his growth. Johnny opens up about nearly losing his marriage, battling crippling anxiety and panic attacks, and the hard internal work required to become a steadier husband, father, and leader. The conversation dives into culture meetings, mentorship inside the company, hiring for character over experience, and Johnny's long-term vision to build a trades-based training pipeline that gives young people a different path forward. This is not just a business growth story. It is a story about confronting your past, doing the work to change, and building something meaningful enough to impact the next generation. Hope you enjoy. Chris Why You Should Listen [00:05:54] How Johnny broke through the million-dollar ceiling in restoration and what finally changed when he embraced coaching and accountability [00:08:34] The plumbing catalyst story that exposed a massive opportunity gap and led to launching a One-Tom Plumber franchise [00:24:22] A raw look at battling severe anxiety, panic attacks, and nearly losing everything before rebuilding from the inside out [00:31:36] How surviving violence at fourteen shaped his early leadership style and the transformation that followed years later [00:45:20] Why culture meetings, mentorship, and hiring for character over experience are now the backbone of his company's explosive growth Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews. More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. ● Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST. Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it. Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle. See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

Host Victor previews upcoming podcast coverage (The Pitt , Industry finale, DTF St. Louis, Paradise, and Drops of God) and then, with Kim, discusses Drops of God's competition setup as Camille manipulates a winemaker to swap in the Georgian wine, likely straining her relationship with Tomas and causing family fallout. They pivot to The Pitt  season 2 episode 8, where a cyberattack forces the ER to operate without electronic systems, highlighting analog workflows (paper charts, faxing, handwritten orders, pharmacist-controlled meds) and logistical delays. They revisit lingering cases and beats: Harlow's drawn-out ASL communication ending in a tension headache; an obese patient requiring special handling and raising fat-bias concerns; rape kits not being picked up in time; a hospice cancer patient's pain management and “double effect”; sudden blindness treated with TPA; a law student's psychosis prognosis; staff character moments (McKay's sobriety, Joy's photographic memory and diagnosis of phytophotodermatitis); and Mel's deposition tied to last season's measles case. mailto:needssomeintroduction@gmail.com   00:00 Show Updates and Schedule 02:42 Drops of God Plot Twist 06:55 Switching to The Pitt 07:33 Last Week Loose Ends 10:40 Duke Mystery Returns 12:03 Hospital Goes Analog 13:08 Old Medical TV vs Reality 17:51 Deaf Patient Frustrations 20:03 Obesity Case and Bias 24:16 Rape Kit System Failure 26:17 Hospice Pain Ethics 27:25 Sudden Blindness TPA Debate 31:00 Law Student Background Case 31:27 Parents Face New Reality 33:24 Bipolar Versus Schizophrenia 34:18 Coworker Recovery Check In 35:06 Joy's Hidden Talents 38:07 Margarita Burn Diagnosis 40:13 Measles Deposition Fallout 43:09 Underserved Characters Spotlight 46:19 Generations and Analog Medicine 50:34 Realism Versus TV Medicine 52:33 Behind the Scenes Craft 57:00 Extras and Waiting Room Grind 58:10 Next Week and Podcast Plugs

1. The Social Media Geniuses at Tampa International AirportShoutout to TPA's viral social strategy.Recurring character: Phoebe the Flamingo (giant airport flamingo mascot).Known for humorous, tongue-in-cheek posts.2. The Viral PostRecap of the joke announcement:Claiming they already banned Crocs.Now tackling the “even larger crisis” — pajamas at the airport.Dramatic language: “The madness stops today. The movement starts now.”Clearly satire… right?3. The Internet Takes It SeriouslyOutrage from people outside Tampa.Major outlets pick it up:New York PostABC NewsInStyleHeadlines frame it as a real controversy.Discussion: Clickbait vs. context.4. Why the Joke Worked So WellDeadpan delivery.Commitment to the bit.Absurdity (a flamingo endorsing policy changes).The power of social media virality.5. The Pajama DebateShould you wear pajamas to the airport?Comfort vs. presentation.Travel culture: 1950s formal vs. modern casual.Personal takes:“Comfy is fine.”“At least look presentable.”Dressing for your destination.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

New Zealand is third in the world for the number of orbital rocket launches from our shores, sitting just behind the US and China. Phil Vine discovers some of the challenges raised by our push into the unknown and how it is changing the final frontier.Sign up to the Our Changing World monthly newsletter for episode backstories, science analysis and more.Learn more:Through a science experiment on the ISS, New Zealand researchers have been taking advantage of the unique conditions in low earth orbit to investigate commercial opportunities. While New Zealand is well known as a place from which to launch rockets, we do not have a lot of our own hardware in space (the University of Auckland does have TPA-1 CubeSat). But that might be about to change.Tech bros turned space bros like Elon Musk are making big waves out in orbit. The latest news is that Musk is hoping to harness the sun through satellites to power AI data centres.The New Zealand government's biggest investment in an international space mission ended in failure last year after MethaneSAT, a satellite built to detect methane emissions around the world, lost contact. While there are challenges inherent in humans and their technology being in space, that's not all that is going on. Scientists are keeping a close eye on an active black hole and bright lights have Northland locals turning their eyes to the skies.Guests:Mark Rocket, CEO Kea AerospaceDr Priyanka Dhopade, senior lecturer in mechanical and mechatronics engineering, University of AucklandDr Tuana Yazici, space law expertGo to this episode on rnz.co.nz for more details

On this episode of Astonishing Healthcare, Judi Health's Mike Tate (VP, National Business Development) and Mark Pearce (Director, TPA Operations) join us in the studio to discuss the role of Third-Party Administrators (TPAs) in the self-funded employer market. As Mike explains, TPAs act as the "enforcers" of an employer's plan document, responsible for pulling everything together and ensuring claims accuracy, network access, and financial stewardship. Mark dives into the distinction between carrier-owned (ASO) and independent TPAs, explaining how independent models offer greater flexibility in plan design. And of course, they highlight a significant industry challenge: legacy technology. Many administrators rely on antiquated systems that limit customization and data visibility. In contrast, modern platforms empower plan sponsors to integrate point solutions effectively, customize networks for high-value care (e.g., through centers of excellence), and drive better member engagement. If you've ever asked yourself, "What does a TPA really do?" or "Should I look at different TPAs?" this episode will be worth your time to listen to.Ultimately, successful healthcare administration relies on managing "hundreds of little things" correctly for each benefit (Rx, medical, vision, and dental) - from provider payments to member support. That's how you create positive financial and clinical outcomes. Related ContentAH080 - Health Benefits 101: The Importance of "Smart" Care Navigation, with Andy KageleiryReplay: The Future of Health Benefit Design: How Judi® Powers Seamless Care and Better OutcomesAH067 - Aligned Health Benefits and the Freedom to Unbundle, with Kristin Begley, PharmDJudi Health™ Earns Best Healthcare InsurTech Solution in the 9th Annual MedTech Breakthrough Awards ProgramFor more information about Judi Health and this episode, please visit Judi Health - Insights.

Sunstone Health CEO Joshua Resnikoff joins Chris Lustrino to explain how Sunstone uses AI on healthcare claims data to proactively identify children with developmental delay—starting with epilepsy and autism—and help families reach the right specialists and diagnostics faster.They break down what claims data is, why the healthcare system is reactive by default, and how Sunstone's approach can compress what often takes years into roughly weeks by flagging high-need cases, coordinating advanced diagnostics, and delivering actionable next steps. Joshua also shares Sunstone's go-to-market strategy (positioned as an employer-paid benefit), why the pricing model is designed to reduce “point-solution bloat,” and how expansion could move across employers, TPAs, reinsurers, and large insurers. 00:00 Needle-in-a-haystack intro03:13 What Sunstone does (AI + claims data)05:32 Flagging patients vs. diagnosing07:21 Employer benefit + privacy model15:54 GTM + sales cycle reality17:57 Outcome-based pricing model20:16 Unit economics ($10k per case)22:11 Expansion paths + other diseases26:23 Fundraise use of proceeds28:03 Investor closing

What does a total portfolio approach look like inside an investment organization? Roger Urwin, Global Head of Investment Content at Willis Towers Watson, describes how TPA functions in practice, from new roles like the Chief Total Portfolio Officer to the governance structures, data, and decision frameworks that shape portfolio-wide thinking. Speaking with Mona Naqvi, Managing Director of Research, Advocacy, and Standards at CFA Institute, he discusses the guardrails that support disciplined decision-making, the skills and mindsets required to operate across silos, and why resilience, foresight, and systems thinking are becoming core investment competencies. Listen to the episode to understand how asset owners are applying a total portfolio lens in real-world investment organizations.

In this episode of Head, Heart, and Boots, Brandon and I sit down with Andrew Dobson, owner of ServPro Team Dobson, one of the largest ServPro operators in the country with nineteen licenses across multiple markets. Andrew shares the full origin story of how he grew up in a family cleaning business, left a creative path that once pointed toward Pixar, and slowly built a restoration operation grounded in process, precision, and relentless attention to detail. We dig into Andrew's partnership with his father, what it takes to successfully merge family businesses, and how clearly defined roles, operating agreements, and trust allowed them to scale without breaking the relationship. Andrew unpacks his obsession with design and user experience, explaining how lessons from web design, baseball, and usability testing shaped everything from warehouse layout to truck setups to customer-facing processes. The conversation goes deep into leadership development, soft skills, and why technical excellence alone is not enough to win in restoration. Andrew shares hard-earned lessons about first impressions, customer perception, sales and operations alignment, and the mistake he made trying to hire leaders without enough industry depth. We also explore his newest venture, Certified Restoration Training, and his mission to raise the standard of professionalism across the industry through technical training and soft skills education. This episode is packed with practical insight for owners trying to scale, leaders developing teams, and anyone who believes that inches add up to miles when it comes to building a great company. Hope you enjoy. Chris Why You Should Listen [00:04:17] How Andrew went from a family cleaning business and a near-career in animation to building one of the largest ServPro teams in the country [00:10:19] What it really takes to successfully partner with family, including operating agreements, role clarity, and navigating shared risk [00:17:54] How an obsession with process, usability, and design transformed warehouses, trucks, and field execution into a competitive advantage [00:26:21] A powerful lesson on first impressions, soft skills, and why customer perception matters more than effort or intent [00:48:17] Why hiring professional managers without deep industry understanding became a leadership mistake, and what Andrew learned about developing true operators and leaders Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

Stephen Gilmore is the Chief Investment Officer of CalPERS, which at $600 billion is the largest public pension fund in the U.S. and one of the largest institutional pools of capital in the world. Stephen joined CalPERS eighteen months ago from a career spanning Wall Street, the IMF, and two of the most innovative sovereign wealth funds, where he was Chief Investment Strategist at Australia Future Fund and CIO at New Zealand Super Fund.   Our conversation dives into the theory and implementation of the Total Portfolio Approach, drawing on Stephen's experience at Australia and New Zealand, and his plans for CalPERS. We cover the TPA mindset, its fostering of sound governance and accountability, comparisons to Strategic Asset Allocation, challenges of implementation, and the adaptation of the model at CalPERS.   Stephen is one of the most experienced practitioners of TPA in the world. Our discussion pairs well with my recent conversation with Ashby Monk, as more allocators learn and consider this approach to managing assets.  Learn more about our Strategic Investments: Thema.   Learn More Follow Ted on Twitter at @tseides or LinkedIn Subscribe to the mailing list Access Transcript with Premium Membership   Editing and post-production work for this episode was provided by The Podcast Consultant (⁠https://thepodcastconsultant.com⁠)

In Episode 498, host Stacey Richter converses with Mark Noel of ClaimInsight about the critical aspects of payment integrity within self-insured employers and plan sponsors, focusing on the arms race with revenue cycle management (RCM).  The discussion reveals three main insights: the substantial impact of small claim errors, the inherent flaws and conflicts within prepayment analysis by TPAs, and the problematic financial incentives influencing claim processing. Noel emphasizes the importance of prepayment integrity for both plan savings and protecting members, underscoring the need for meticulous oversight and proactive management in payment processes. === LINKS ===

In part one of Red Eye Radio with Gary McNamara and Eric Harley, Minnesota and the cities of Minneapolis and St. Paul sued the Trump administration Monday, seeking to block a massive federal immigration enforcement surge they say has flooded the Twin Cities with armed agents, sparked fear and unrest, and interfered with state and local authorities, according to court filings. The lawsuit names Department of Homeland Security (DHS) Secretary Kristi Noem, top officials with DHS, U.S. Immigration and Customs Enforcement (ICE) and U.S. Customs and Border Protection (CBP), including Acting ICE Director Todd Lyons and Border Patrol Commander Gregory Bovino, along with the federal agencies themselves. Also federal prosecutors open a surprise investigation into Fed Chair Jerome Powell, audio from CNN on what law enforcement officials knew about the Portland shooting involving TPA gang members, and how the left seems to want violence. For more talk on the issues that matter to you, listen on radio stations across America Monday-Friday 12am-5am CT (1am-6am ET and 10pm-3am PT), download the RED EYE RADIO SHOW app, asking your smart speaker, or listening at RedEyeRadioShow.com. Learn more about your ad choices. Visit podcastchoices.com/adchoices