Podcasts about restoration industry association ria

A few of the questions and topics we will discuss in this episode of The DYOJO Podcast include: * What is the Restoration Industry Association (RIA)? * Should contractors join the RIA? * Is the RIA doing a good job? Episode 124 of The DYOJO Podcast "Construction Ethics, Shared Goals, and a Stronger Future"0:00 More American 1:40 RIA 2025 Recap7:35 Contractor Code of Ethics 13:42 Restoration History 18:47 Is RIA Doing a Good Job? 23:33 Weaponizing Consumer Protection 30:22 Success Tips from Taylor RivasListen to The DYOJO Podcast on Spotify and watch on YouTube. Read The DYOJO Blog for more information and links to the stories we discuss in this episode. Subcribe to The DYOJO Wire newsletter.

In this captivating episode, join hosts Chris and Brandon as they dive deep into the heart of the restoration industry with Ben Looper and Katie Smith, the dynamic duo transitioning leadership roles at the Restoration Industry Association (RIA). Discover the impactful strides RIA is making to unify and elevate the restoration community through advocacy, education, and collaboration. www.Restorationindustry.org Key Highlights: Insider Insights: Gain unique perspectives from Ben and Katie, seasoned restoration professionals, on the challenges and advancements within the industry. RIA's Mission and Impact: Learn about RIA's initiatives to enhance industry standards and practices, ensuring a collective and robust voice against common challenges. Future Directions: Hear about the exciting future plans for RIA under new leadership aiming to further the reach and effectiveness of their advocacy. Community and Support: Understand the importance of community in the restoration industry and how RIA fosters a network of support and growth for its members. Whether you're a restoration professional looking to stay ahead of industry trends or a newcomer eager to learn about the field, this episode is packed with valuable insights and actionable information. Thank you sponsors! Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don't leave it to chance, partner with Liftify and let them capture the feedback your team has earned. https://www.liftify.com/floodlight AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless. https://www.answerforce.com/floodlight C&R Magazine is the industry's oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere. https://candrmagazine.com Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency. https://getinsights.org/floodlight Is Your Restoration Company Running at Peak Performance?

We recap some of the highlights from the Restoration Industry Association (RIA) Convention and Expo with our friend Ed Cross. Items of interest for property restoration contractors include an apology from the stage by Xactimate/Verisk and a face the advocate with four TPAs from the insurance claims ecosystem; Contractor Connection, Alacrity, Sedgewick, and Westhill. In Episode 117 of The DYOJO Podcast 0:00 Sgt Ed Cross 2:23 Recap of Episode 116 3:20 Waste Diversion Tracking 4:31 Insurance Denied by Drone 6:09 New Position Statements from RIA 9:46 Xactimate Apologizes to Restorers 16:32 Weaponizing Xactimate 24:28 RIA 2024 Highlights Clips were used in this Episode from * InsurTech Trends, Integrations, Pricing, & More - C&R Magazine / Restoration Today Michelle Belvins interviews Aaron Brunko - https://www.youtube.com/watch?v=7E0JaaJsyk4&t=1098s * Restoration Invoice: PAID - Restoration CrossCheck (Sgt Ed video) - https://www.youtube.com/watch?v=PVSUelq66uM&t=72s LAST EPISODETDP 116 What Do Customers Know? NEXT EPISODE Join us as we discuss the history of the Advocacy and Government Affairs (AGA) Committee of the Restoration Industry Association (RIA) and the progress discussed at the 2024 Convention. Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Join host Jon Isaacson as we explore contractor stories, experiences, and best practices to help listeners thrive in the skilled trades. THANK YOU SPONSORS: Actionable Insights has built the Actionable Xactimate Profile which provides live estimating guidance while you work in Xactimate to help your estimating team avoid costly mistakes. Create accurate, more complete estimates with the Actionable Profile. It's a no-brainer for anyone looking to upgrade their Xactimate estimating workflow - no more estimating mistakes, no more missed line items. EPIC Estimates - Any estimate, anywhere, anytime. Let the award-winning EPIC Estimates help your team write the next Xactimate or Symbility estimate. Freeing your team up to do what they're good at, while helping your business maximize productivity and profitability. Restoration Industry Association (RIA) - Connect and collaborate with your industry peers through the largest non-profit professional trade association dedicated to the unique plight of restoration contractors. Join us April 8-10, 2024 in Dallas for the Restoration Industry Association Convention and Industry Expo. Discounts are available for early registration. P2T: Preparing 2 Thrive in the Modern Workplace⁠ is the latest book from Jon Isaacson. P2T was written to help young professionals develop the mindsets and habits to thrive in the modern workplace. Employers are handing P2T out to new hires by the DOZENS. MUSIC Theme - It's Only Worth It If You Work For It by NEFFEX Cool Revenge - Jeremy Blake

Ed Cross is an attorney who works closely with the Restoration Industry Association (RIA) and has been diligent with working as a mediator between restoration contractors and the insurance industry. With a focus on customized pricing and overcoming the challenges of restoration pricing software, Cross has been able to bring to the table the constituents that can make a difference with real change now and in the future.In this episode of Straight Talk!, Cross describes current affairs and what he sees as possibilities with restoration pricing. He also describes what he sees as viable solutions for all parties involved: Both restoration contractors and insurance companies.

Ben Looper is the president of the Restoration Industry Association (RIA).  In this episode of Straight Talk!, he describes the state of the industry with the RIA right now and what he sees in the near future and beyond. From an uptick in certification to the IICRC partnership and even bringing in younger professionals to the industry, Looper has a vision that will help the RIA continue to grow and thrive and positively impact all who work in the disaster restoration industry.

In this episode of The DYOJO Podcast we share tips for making the most of the Restoration Industry Association (RIA) annual convention and expo. This year it will be in Dallas, Texas, April 8 - 10, 2024. Watch and listen for several Passport Stops that will help you elevate your mindsets and habits as a contractor specializing with insurance claims and disaster recovery.  In Episode 115 of The DYOJO Podcast  0:00 Industry Issues & Drama 4:48 Passport #1  9:57 Passport #3  14:07 The DYOJO Audiobooks  16:37 Passport #4  19:12 Passport #5 20:57 Passport #6  23:34 Passport #8   26:20 Property Restoration History  31:53 Passport #11 Clips were used in this Episode from  * The RIA Martin L King Award introduction video  * Several prior episodes of The DYOJO Podcast  Articles Cited Include * A Brief Walk Through RIA History by Michelle Blevins (R&R Magazine)  * Founding Fathers of Restoration by Pete Consigli (RIA Website, C&R Magazine)  * Restoration's History and the Modern Restorer by Jon Isaacson and Pete Consigli (Cleanfax Magazine)  LAST EPISODE TDP 114 No One Wants to Work NEXT EPISODE  Join us as we discuss hard construction lessons learned from a failed nuclear power plant in Elma, Washington.  Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Join host Jon Isaacson as we explore contractor stories, experiences, and best practices to help listeners thrive in the skilled trades.  THANK YOU SPONSORS: Actionable Insights has built the Actionable Xactimate Profile which provides live estimating guidance while you work in Xactimate to help your estimating team avoid costly mistakes. Create accurate, more complete estimates with the Actionable Profile. It's a no-brainer for anyone looking to upgrade their Xactimate estimating workflow - no more estimating mistakes, no more missed line items. EPIC Estimates - Any estimate, anywhere, anytime. Let the award-winning EPIC Estimates help your team write the next Xactimate or Symbility estimate. Freeing your team up to do what they're good at, while helping your business maximize productivity and profitability.   Restoration Industry Association (RIA) - Connect and collaborate with your industry peers through the largest non-profit professional trade association dedicated to the unique plight of restoration contractors. Join us April 8-10, 2024 in Dallas for the Restoration Industry Association Convention and Industry Expo. Discounts are available for early registration.  P2T: Preparing 2 Thrive in the Modern Workplace⁠ is the latest book from Jon Isaacson. P2T was written to help young professionals develop the mindsets and habits to thrive in the modern workplace. Employers are handing P2T out to new hires by the DOZENS.  MUSIC Theme - It's Only Worth It If You Work For It by NEFFEX

Paul Donald, CEO of Encircle and MANY others join us to discuss how to position your team to cash in on insurance claims and storm response. We will go behind the scenes of IAQ Radio and review lessons learned from industry pioneers and contractor networking events. IN THIS EPISODE: 0:00 SOCKTember 2023 7:00 Fall PNW Contractors Symposium 10:46 Learning from Pioneers 15:35 Credentials vs Competency 21:23 Cashing in on Storm Response 29:41 Collecting & Using Data 36:54 Reviewer as Accountant Shoutouts in this episode include: Pete Consigli, Bob Blochinger, Joe Hughes, Cliff Zlotnik, Andy Ask, Ken Larsen, Michelle Blevins, Paul Donald, Geoff Lawson, Lorne McIntyre, Casey Clark, Ralph Moon, Jeremey Beagle, Bendon Ramsey, David Princeton, IAQ Radio, Winter Break, RIA, and FoCKED. Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: Encircle, the only all-in-one field documentation solution. EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member! The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX Last Episode 106 - Productivity Part 2 - Accountability & Leadership with Geoff Lawson

Everyone talks about ACCOUNTABILITY, but what does it mean to create it within an organization? Our guest Geoff Lawson (Auburn, WA) shares his experiences with hiring, training, and developing skilled trades teams. In part two of this discussion on productivity, we will dive into elements such as: * Developing your leadership skills * Collaborating with team members to develop standards * Working with the incoming workforce * Accountability, training, and team discipline IN THIS EPISODE: 0:00 Productivity Part 2 with Geoff Lawson 2:35 Join the SOCK-side for SOCKTember 2023 4:01 The importance of quality control 8:15 Collaborating to create team standards 12:22 HISTORY: A chat with Lloyd Weaver's sons 16:53 Practical accountability within an organization 21:54 Working with the incoming workforce Appearances and shoutouts in this episode include: Michelle Blevins Kelsey Isaacson Pete Consigli Cliff Zlotnik Jim Thompson Lloyd Weaver, Jr Lance Weaver Ben Justesen Brendon Rumsey Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member! The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX Last Episode 105 - Productivity Part 1 - Training & Expectations with Geoff Lawson

Productivity leads to profitability. Our guest Geoff Lawson (Auburn, WA) shares his experiences with hiring, training, and developing skilled trades teams. In part one of this discussion on productivity we will dive into elements such as: Training team members to excel Reducing friction through clear expectations Increasing profitability by understanding time as a metric Personal leadership examples The DYOJO Podcast Episode 105 Productivity Part 1 - Training and Expectations​IN THIS EPISODE:0:00 Productivity Part 1 with Geoff Lawson2:07 Restoration History with Michelle Blevins and Pete Consigli* WATCH the full episode "The History of Restoration" on Restoration Today from C&R Magazine 7:46 Using time as a productivity metric16:32 Reducing friction with management expectations21:04 Understanding production rates in estimating27:29 Clarity, consistency, and accountability30:31 Unleash the power of relational leadershipAppearances and shoutouts in this episode include: Michelle Blevins Pete Consigli John Pletcher Cliff Zlotnik Jeff Cross Tom McGuire Ben Justesen Brendon Rumsey Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve.THANK YOU TO OUR SPONSORS:EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism.Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine.The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member!The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries.Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes.Theme Music - It's Only Worth It If You Work For It by NEFFEX LastEpisode 104 - Busy But Bankrupt with Brendon Rumsey

What factors cause contractors to lose their businesses? We discuss some of the unique challenges restoration contractors face when working on insurance claims as well as some of the creative solutions that have helped our guest Brendon Rumsey grow by twenty percent annually. In Episode 103 Bredon shared the interesting story of how he wandered into roofing repairs and working with insurance companies. That story involved a Craigslist meetup and a cup of McDonald's coffee. For this episode he discusses that despite significant revenue growth and being busy his company was on the verge of bankruptcy. IN THIS EPISODE: 0:00 Busy But Bankrupt 8:17 Defending Your Position 20:22 No One Else Is Doing This 28:50 Enough is Enough 34:20 Best Practices 36:25 Boo-Boo Policies #construction #insurance #bankruptcy #growth #podcast Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member! The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX

As a continuation of our discussion with Brendon Rumsey (Rumsey Construction & Restoration, South Carolina) from The DYOJO Podcast Episode 103, we elaborate on: The importance of contractors understanding their costs (Direct and Indirect) so that they can customize their pricing to meet their goals. The value of meeting locally with other contractors to discuss issues and creative solutions (while not overstepping legal boundaries). The benefits of a strong national association, like the Restoration Industry Association (RIA), and their ability to advocate and develop resources for contractors. We discuss a few of those tools created by volunteers and subject matter experts through the Advocacy and Government Affairs Committee (AGA). Will there be One Price To Rule Them All? Catch up on Episode 103 and join us next week for Episode 104 as we dive deeper into the topic of defending your pricing as a contractor without being defensive. Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Sponsored by EPIC Estimates, Advocate Claim Service, Restoration Technical Institute (RIA), Institute of Inspection Cleaning and Restoration Certification (IICRC), and How To Suck Less At Estimating by Jon Isaacson. TheDYOJO.com

Is your position defensible or are you just being defensive?  Our guest Brendon Rumsey, Rumsey Construction & Restoration (South Carolina) joins us to discuss some of his experiences with getting into property restoration (insurance claims), collaborating with local contractors, and learning to defend your pathway to profitability as a contractor.  IN THIS EPISODE: 0:00 An odd way to start 2:23 A rooftop confrontation with State Farm 12:18 From rooftops to water damage mitigation 16:47 Water damage symposium in Washington 18:21 On the verge of bankruptcy 23:31 Connecting locally with national resources #contractor #insurance #claims #podcast Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member! The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX

We discuss the power of contractors connecting at the local, regional, and national levels. Our guest Brendon Rumsey (South Carolina) discusses his experiences with starting a local contractor's networking group, utilizing resources from the Restoration Industry Association (RIA), and defending his business practices in court. In This Video: 0:00 Defending your construction business 0:57 Local and regional networking groups 5:00 Customizing your construction pricing 8:36 Contractor advocacy Stay tuned as we will discuss these topics and MORE in greater detail on the next episode of The DYOJO Podcast. Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve.

This week we welcome Norris Gearhart EVP of Regulatory and Business Practices at First Onsite Property Restoration for a show on Infection Control Risk Assessment, Disinfection and Diversification Opportunities for Restoration Contractors. LEARN MORE at IAQRadio+. Norris Gearhart is the Executive Vice President of Regulatory Business Practices for First Onsite Property Restoration. Norris has a long career as a solutions-focused leader, coach, and educator. He began his career in the restoration industry in 1985. He has had responsibilities in both the restoration and insurance realm over the span of nearly four decades. During this time, Norris owned or has been part owner of two successful full-service restoration companies building multi-million-dollar books of business. He brings considerable skills and expertise to the table, including being an OSHA outreach trainer for Construction and General industry, loss site inspections, estimating, project management, and as an instructor for the RIA Certified Restorer (CR), Fire Loss Specialist (FLS), and Environmental Risk Specialist (ERS) courses. He is currently serving as a voting member of the IICRC standards committee with the development of the S410 Infection Control Cleaning Standard.   As the CEO of Gearhart and Associates, he created and delivered training and consulting services to equip Infection control practitioners, facilities managers, general contractors, disaster response contractors and sub trades with real-world practical knowledge to safely perform work in high-risk environments. Norris was the COO of TOMI Environmental Solutions, where he implemented and administered policies and procedures and was instrumental in obtaining the EPA registration for SteraMist as a Hospital Disinfectant. Subsequently, he was chosen as a member of the US Aid and World Health Organization team challenged with customizing a disinfection chamber for the Ebola outbreak in Africa. He also responded to global projects including outbreaks of Mears Coronavirus in Saudi Arabia. In 1995 he established a Restorx franchise for Johns & amp; Lyng Pty Ltd in Melbourne, Australia, now the largest publicly traded restoration group in Australia. While there he taught the Association of Specialist in Cleaning and Restoration (ASCR) now the Restoration Industry Association (RIA), Certified Restoration Technician course multiple times. This was the first time there were CRT's trained and certified outside of North America.

Early bird discounts expire SOON. Register yourself or your team to participate in this one-of-a-kind one-day workshop "Lesson Learned from Storm Response and Hurricane Recovery" presented by The DYOJO, Pete Consigli (The Global Restoration Watchdog), and Jon Isaacson (The Intentional Restorer). WHO: Property restoration contractors, insurance claims professionals, environmental assessors, and building science service providers. WHAT: One-day workshop, in-person and remote, "Lesson Learned from Storm Reponse and Hurricane Recovery" WHERE: In-person in Naples, Florida; Remote via Zoom WHEN: Thursday, January 26, 2023 730am - 530pm EST HOW: Register via Eventbrite through thedyojo.com This one-day workshop includes presentations from industry leaders such as: The Legal Eagles - David Popper and Justin Peterson Remediation Panel - Michael Symula (Assessment) and IAQ Josh Winton (Remediation) Restoration Panel - Bob Blochinger (Third-party consultant) and Casey Clark (Contractor) Science Panel - Dr. Ralph Moon (Expert witness and researcher) and Jeremy Beagle (Hygienist, IAQA 1st Vice President) Shane Bailey (Mechanical contractor) Edward Cross (The Restoration Lawyer) Peter Crosa (Independent adjuster) Special preview presentation of Encircle's data regarding Industry Response for Hurricane Ian (What went Wrong, What went Right?) ​ Interactive Workshop Special Guest Moderator Cliff "Z-man" Zlotnik Approved for continuing education credits (CECs): American Council for Accredited Certification (ACAC), Institute of Inspection Cleaning and Restoration Certification (IICRC), and Restoration Industry Association (RIA)

The Restoration Industry Association (RIA) has released a position statement on the cost of doing business, a common exclusion claim made by some insurance adjusters. In this episode of Straight Talk!, Ed Cross, an attorney who works closely with the RIA, explains the details and provides important guidance to the restoration industry.RIA Position Statements are an exclusive RIA member benefit. They can be incorporated into verbal and written communications as powerful tools to overcome common collections challenges restorers face.

Jackie Carpenter is the CEO and Owner of Ideal Restoration, an emergency service response company that serves the San Francisco Bay Area. Jackie is an established expert in emergency restoration and environmental services, holding advanced certifications from the Restoration Industry Association (RIA) along with extensive training in hazardous materials handling.  Jackie Carpenter, the CEO and Owner of Ideal Restoration, is John Corcoran's guest in this episode of the Smart Business Revolution Podcast. Jackie talks about the services her company provides, her experience attending a Global Leadership Conference (GLC) event, and how she has benefited from being an EO member.

We discuss profitability, profits, and introduce the letter of intent as we grow our businesses What do we all want as contractors? We want to provide a good service and be paid for our work. Where does this process start? As we discuss on Episode 86 of The DYOJO Podcast, positive project outcomes start with a clear and consistent client intake process. OVERHEAD & PROFIT The client intake process also initiates the data collection process. The gathering, interpretation, and application of solid data is critical to helping an entrepreneur make good business decisions. If you want to be profitable as an organization you must manage the project lifecycle sequences. We begin this discussion on The DYOJO Podcast Episode 89 as well as a series of articles on overhead and profit that myself, Ben Justesen, Anthony Nelson, and Ed Cross will be releasing for the in-print version of C&R Magazine. LETTER OF INTENT Contractor's often discuss whether they should be charging for estimates. Some of the options include: Offering free inspections and estimates as a marketing tool Charging for inspections and estimates to cover expenses Getting a contract signed prior to inspection and estimation Using a letter of intent (LOI) to screen clients prior to scheduling an inspection We talk rather frequently with contractors about this concept of the Letter of Intent or LOI. We will introduce this resource during Episode 89 and will go into further detail in the following episode. FOUR MODES OF PROFITABILITY Our competition as contractors isn't even necessarily with the market, but with ourselves. We want to grow our company by laying a foundation. If you want to be a profitable company, it's important to understand some of these concepts that lead towards profitability. So that's why we're tying a lot of this together, from: The new client intake process (TDP 86) The project lifecycles (TDP 89) The Four Modes of Profitability (TDP 89 and an upcoming series of articles in C&R Magazine) I'm working on the first in a series of articles with C&R magazine that's going to touch on some of those elements of overhead and profit. My contribution, the working title is The Four Modes of Profitability for Contractors. There's an infographic coming out from Restoration Industry Association (RIA) that will also be a helpful tool for contractors as they work through the process of developing and growing their team. Within that tool there are definitions and visual aides such as these two: Revenue is the income you earn by selling your products and services. ​Your gross profit is your sales price minus your cost of goods sold, we also call those COGS or your direct costs. These resources are designed to help shorten your DANG learning curve and to build your company through those stages of profitability. Thursdays are for The DYOJO Podcast.

Contractors and consumers are tired of the Squid Games that insurance carriers play when they make up their own arbitrary rules for estimating and releasing funds for work performed. In this episode of The DYOJO Podcast we will addresss some of these pricing games, including the use of New Construction Pricelists being applied to restoration and remodeling projects. Restoration industry peers Tony Yost (St. Paul, MN), David Dickerson (San Francisco, CA), Ben Justesen (Moses Lake, WA), and many others will join us to discuss this issue and some new resources available to contractors. As United Policyholders states, "Computers don't repair and build homes…licensed contractors do. Your insurance company owes you for what an experienced and reputable contractor would charge you to do the required work to put your home back to its pre-loss condition.” Yet, some carriers have been manipulating common estimating tools, such as Xactimate, to create arbitrary pricing changes that affect the insured's ability to hire a contractor to perform a reasonable and accurate scope of work. One resource that has been added to the toolbox of the insurance claims contractor is the Restoration Pricing Position Paper from the Advocacy and Government Affairs Committee (AGA). The position paper on New Construction is available to all members of the Restoration Industry Association (RIA) and addresses conditions such as, “New construction price settings in certain pricing programs increase labor productivity which reduces prices in a way that may not be appropriate for restoration. Indirect tasks that must occur to accomplish direct repairs – known as “Supporting Events” – may need to be appropriately adjusted due to the extent of the damage in a restoration project.” * Read the full article "Restoration Squid Games" by Jon Isaacson in C&R Magazine * Listen to The DYOJO Podcast Episode 77 * Join the Restoration Industry Association (RIA) so that you can read and utilize the New Construction Pricing Position Paper from the AGA The DYOJO Podcast, Episode 77 includes these guests and appearances: * Tony Yost (St. Paul, MN) * David Dickerson (San Francisco, CA) * Ben Justesen (Moses Lake, WA) * Kelley Dolan * Gordy Powell * Mark Springer * Katie Smith * Ed Cross * David Watts * Roger Howson SPONSORS: * Restoration Industry Association (RIA) * Office Services by Brandi * Restoration Technical Institute (RTI) THURSDAYS ARE FORE The DYOJO Podcast New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/podcast

Contractors and customers feel the squeeze when the insurance carrier plays pricing games with the estimating and collection process of insurance claims restoration. We discuss New Construction Pricelists being applied to restoration scenarios with contractors in Minnesota, California, and Washington. We discuss the issue, rebuttals, and resources including the Restoration Pricing Position Paper from the Advocacy and Government Affairs Committee (AGA) of the Restoration Industry Association (RIA). “New construction price settings in certain pricing programs increase labor productivity which reduces prices in a way that may not be appropriate for restoration. Indirect tasks that must occur to accomplish direct repairs – known as “Supporting Events” – may need to be appropriately adjusted due to the extent of the damage in a restoration project.” This discussion educates the listener on the underlying factors which lead to these manipulations and provides the contractor with some well-thought-out rebuttals. While there are no cheat codes that will eliminate the squid games, restorers will find it refreshing to know that resources are being created and advanced regain and maintain sustainable claims practices. The DYOJO Podcast, Episode 77 includes these guests and appearances: * Tony Yost (St. Paul, MN) * David Dickerson (San Francisco, CA) * Ben Justesen (Moses Lake, WA) * Kelley Dolan * Gordy Powell * Mark Springer * Katie Smith * Ed Cross * David Watts * Roger Howson SPONSORS: * Restoration Industry Association (RIA) * Office Services by Brandi * Restoration Technical Institute (RTI) THURSDAYS ARE FORE The DYOJO Podcast New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/podcast

We are doing something different for The DYOJO Podcast Episode 67. This week, Eric "The Tech Whisperer" Sprague and Larry "Pineapple Man" Wilberton, invited Gerrett Stier of GMS Podcast and myself to join them for what they called The Podcast Summit of Blue Collar Nation (BCN). Blue Collar Nation Podcast + GMS Podcast + The DYOJO Podcast = Restoration Podcastalypse Megazord 2021. Eric, Larry, and Gerrett were onsite in Charleston, South Carolina for The Experience, where GMS Podcast unveiled their mobile podcasting booth. You can listen to the results of these escapades on Blue Collar Nation Podcast and GMS Podcast. We hope that this Podcastalypse will be the first of many continued video, audio, and physical collaborations. GMS and BCN will be in Las Vegas for The Experience in September 2021, back at it with their live shenanigans. We hope to assemble the team for our first combined live event at Restoration Industry Association (RIA) in Reno on April 13-17, 2022. In this episode of The DYOJO Podcast, we share some snippets of Restoration Podcastalypse Megazord 2021 (aka Podcast Summit). We give each other a hard time and dig deeper into what makes each of us tick as well as the value proposition for our shows. The first question we want to ask (POLL), who has the better podcast opening? We talk about Eric and Larry's stellar company, MorningTechMeeting.com, which helps business owners in the skilled trades to develop their employee's soft skills. This resource will shorten your DANG learning curve for employee development and will impact your profitability by elevating your customer experience. We released our first article in the NEW C&R Magazine, which addresses a topic that Gerret did a masterful job of addressing from multiple perspectives. Please check out GMS Podcast "The Young Guns" parts one and two as well as the third episode (Ep. 66) in the series with Dr. Jessica Stahl, The Employee Experience. READ MORE in The DYOJO Blog The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your DANG learning curve for personal and professional development. Catch us every Thursday at 9 am PST on YouTube (video) or Spotify / Apple (audio).

MYSTERY GUEST revealed Part 1 of our BIRTHDAY BASH discussion for The DYOJO Podcast Episode 54 It's a fun churning of events that have coalesced over the last year leading up to the birthday bash for the one year anniversary of The DYOJO Podcast. The first of these elements was an interview with Ed Cross, then the inaugural chair for the recently formed Advocacy and Government Affairs (AGA) committee of the Restoration Industry Association (RIA). The Restoration Lawyer graciously agreed to a discussion that would be the core content for an article that would be released as the April column for The Intentional Restorer. These words were drafted to carry the reader through Mr. Cross' legal journey which includes involvement in many of the key evolutions of the property restoration industry. Source material for this article included previously written pieces from Michelle Blevins, Jeff Bishop, IAQ Radio, and a name that kept popping up, Pete Consigli. Mr. Consigli collaborated with Michelle for her article, A Brief Walk Through RIA History, while also composing one of the industry's legacy pieces published in Cleaning & Restoration titled, The Four Faces on Mount Restoration (often referred to as The Founding Fathers article). Pete has long been referred to, by those who had front row seats to the early innovations of property restoration into a professional industry, as Restoration Google. If you intend to dig into the bowels of the emergence of our profession, a good test of whether your source is credible would be whether they ask, “Have you talked to Pete about this?” Ed Cross shared some recent revelations in the fight to defend the right to utilize assignment of benefits (AOB) by insureds and contractors as well as dispel some of the backlash against this resource from his perspective. Pete facilitated a Town Hall discussion, followed by an excellent episode of IAQ Radio (#553), in the wake of the 2019 decision in Florida leading to the elimination of the fee shifting statute for contractors. As was revealed in that Town Hall and by daily interactions between contractors, there are strong opinions about the role of AOB in our industry. Whether you believe they should be used or not, caution should be used when responding to one extreme with another, i.e. responding to bad actors by eliminating the resource. As John Lapotaire, who was vocal in his dissent during the Town Hall, shared via private message during our discussion with Mr. Cross, “Don't throw the baby out with the bathwater. It's AOB abuse that I disagree with. That's a moral and ethical issue not an AOB issue.” Merlin Law Group, respected by many in our industry for their book Pay Up, noted in 2017, “Hopefully, the Legislature will come up with a fair and balanced solution that attacks the bad actors, protects consumers, and preserves the ability of a policyholder to execute an AOB under the right conditions.” Most efforts to bury or alter the right to AOB are cast as Insured Homeowners Protection Act, carrying the connotation that the legislature, often with great encouragement and lobbying from the insurance companies, must intervene to protect homeowners from the big bad contractors. Unfortunately, the simple logic goes, protect the insured by limiting their resources. Ed announced the launch of his new book, The Book on the Assignment of Benefits: A Restoration Contractor's Guide with Forms & Instructions. Mr. Cross believes this resource helps contractors to strengthen their position to force the insurance company to deal with and pay them directly as they negotiate the claims process. As always, we encourage all of our listeners for The DYOJO Podcast and our readers for The Intentional Restorer, to do your own research and make your own decisions about the merits of these topics.

The DYOJO Podcast was recorded LIVE Episode 50 The DYOJO Podcast is sponsored by Be Intentional: Culture, written by a collaboration of talented authors from various service based industries. This book discusses real world examples of how the small things either enhance or undermine your efforts to develop a thriving workplace culture. Available in Kindle and paperback - thedyojo.com/book2 OPEN: Robert More - Mitigation Manager/Estimator in Boonsboro, MD Mr. More is a newly awarded IICRC triple master for water, fire, and textile cleaning discusses the process of pursuing continuous improvement for yourself and the return on investment for your team members. GUEST 1: Eric "The Tech Whisperer" Sprague and Larry "Pineapple Man" Wilberton co-hosts of Blue Collar Nation podcast and owners of MorningTechMeeting.com TOPIC: The arc of return on investment for developing your team Leading by example, always learning as a PIAPOL The fear of training team members so that they can get paid more by a competitor Weeding through the BS when seeking a consultant Cleanfax Magazine conducted a benchmarking survey in 2020 which accumulates input from restoration contractors throughout the United States and Canada. Owners in this service based industry have stated that recruiting and retaining quality staff has been their number one challenge, over 80% consensus, dating back to 2018 (see infographic on their website): Recruiting and retaining quality staff Maintaining margins and profitability Cash flow Differentiating your company Increasing cost of doing business GUEST 2: Katie Smith, restoration owner in Raleigh, NC and president elect for the Restoration Industry Association (RIA) discusses the upcoming IN PERSON RIA Convention 2021 The DYOJO Podcast - the weekly podcast for Intentional Restorers. Every Thursday at 9am PST on YouTube, Apple, and Spotify. Sharing The DYOJO WAY to shorten your DANG learning curve for professional development. www.thedyojo.com/listen

Water damage restoration industry specialist and author Ken Larsen joins The DYOJO Podcast to discuss two questions: Is the Restoration Industry Association (RIA) a "Good Ol' Boys" club, or is that even a negative thing? Is Ken Larsen's book, Leadership in Restorative Drying, really worth $1000? If you would like to hear more, listen to the whole interview with Ken Larsen of www.drystandard.org on The DYOJO Podcast Episode 46 - available as a video on YouTube.com/thedyojo or as audio via Apple and Spotify podcasting platforms. The DYOJO Podcast Weekly podcast of The DYOJO Way for Intentional Restorers. Helping property restoration professionals to shorten their DANG learning curve by developing the mindset and habits for achieving their goals. ​ New episodes are broadcast LIVE every Thursday at 9am PST via YouTube, LinkedIn, and Facebook. Recorded audio content airs on multiple podcast platforms including Spotify and Apple. For 2021 the majority of our podcast will be recorded LIVE so that our audience can interact with the show, tune in LIVE via YouTube, LinkedIn, and/or Facebook. www.thedyojo.com/listen

The DYOJO Podcast LIVE w/ Ken Larsen CR WLS FLS CLS CMP CSDS (Episode 46) This was recorded LIVE on Thursday, January 14, 2021 at 830am PST. The DYOJO Podcast will be switching to a LIVE format, with episodes releasing Thursdays at 9am PST - www.youtube.com/thedyojo - also broadcast to Jon's LinkedIn and Facebook. This show is sponsored by the NEW BOOK from Jon Isaacson and a collaboration of talented authors - Be Intentional: Culture - AVAILABLE NOW in Kindle and paperback through Amazon - www.thedyojo.com/book2 Ken states his mission, and career trajectory, is dedicated, "To improve the credibility of the restoration industry with trustworthy technical information and encouraging others to embrace it." He is the author of the leading industry reference guide on "state of the art" structural restorative drying practices, Leadership in Restorative Drying. If you contact The DYOJO and reference this podcast episode, you can receive 40% OFF. We discussed: Ken started his 43 year career in the restoration industry working with his dad in Canada. Mr. Larsen has been vocal about trends in the industry that he believes are unhealthy, we address a few of these items and Ken's perspectives on righting the ship. He started his formal efforts in training and education in 2003 with Dri Eaz. He shares his thoughts on "IICRC-isms" and drying myths perpetuated by the industry. Ken says, "Accurate information is empowering." Ken shared a few key principles for growth minded professionals in restoration: First seek to understand Get educated Get certified Be a healthy skeptic Start writing for trade journals Start teaching the principles you have learned He shares his experiences with restoration industry groups and why Ken believes it's important for modern restorers to rally together. Mr. Larsen is actively involved in the Restoration Industry Association (RIA), which he believes is the premier gathering for industry professionals. He is proud of the momentum the RIA has built with Ed Cross "The Restoration Lawyer" and the Advocacy and Government Affairs (AGA) Committee. He looks forward to meeting with restorers in June at the RIA Annual Convention. We made a conscious effort not to spend too much time on topics that Ken has already addressed. Do yourself a favor and listen to Ken's appearances on IAQ Radio Ep 134 Drying quackery Ep 436 Restoration education Ep 426 Ken & Cliff "The Z Man" Zlotnik articles in IICRC journal Aug 2016 addressing "the elephant in the room" We took a "commercial break" for Born to Repair's Tip of the Week 004 and a Christmas message from GMS Distribution. Michelle Blevins from Restoration and Remediation Magazine also joined us to discuss the Top 10 articles, authors, and videos from 2020.

Mark Springer, CEO of Dayspring Restoration (Bozeman, Montana) and president of Restoration Industry Association (RIA) joins The DYOJO Podcast to discuss: The Mark Springer origin story His dad started Dayspring Restoration in 1989 as a small side business. Mark was the only guy in high school with a cell phone, not to be cool but so that his dad could get ahold of him to respond to after hours water damage emergencies. For a short period of time Mark tried to get away from property restoration but was sucked back in. Mark Springer 2.0 When Mark returned to Montana, he realized there was a lot of opportunity in this growing field of insurance claim damage repairs and set out to grow the company. Mark noted, "If there was a place to advertise, we were there." Some of his most memorable advertisements were flooding and then burning his own house to demonstrate the restoration process. Dayspring has grown from one location doing about $75,000 a year in sales to 6 locations producing over $17 million in annual revenues. Mark shares that Dayspring has three main buckets that they draw sales leads from: Word of mouth and prior customers. mark shares that the average policy holder has a claim every 7 years, and if you can achieve repeat business that means one customer may have 4 claims over a 30 year span. Many of Dayspring's clients are 2nd and 3rd generation family members. They also invest in online marketing including pay per click and SEO in addition to their direct business development and mass media efforts. Mark recognizes that if he were starting over in today's market, things would be much different than when he started his process in the early 1990's. He believes there are a few universal principles that can help any entrepreneur in any market: First, having a plan and adapting your plan. Develop your plan and execute on it with consistency. As Mark likes to say, "An imperfect plan today is better than a perfect plan tomorrow." You must have the determination and capitalization to endure. Their team meets quarterly to review their strategic plan and adapt to trends in each local market. Second, over invest in the financial side of your business. An accurate understanding of your financial picture will empower you to make good decisions and seize upon opportunities. Third, invest in people and culture. In today's market your team members have to be more important than your clients. Happy customers come after you have invested in creating happy and cared for team members. Mark discusses the work he has been doing with his team at Restoration Industry Association to create the Advocacy and Government Affairs (AGA) Committee and other key targets to help improve the property restoration industry. Mark Springer - Dayspring Restoration - www.calldayspring.com The DYOJO Podcast - www.thedyojo.com/listen

Mark Springer is the owner of Dayspring Restoration and the President of the Restoration Industry Association (RIA). In this episode Mark and I talk about his background, growing his company from $75,000 to almost $20M and what the RIA is doing to better the working lives and relationships of the restoration contractor. Mark and his team at the RIA are working hard to execute a plan and cause real change in the restoration industry. Mark discusses the progress that has been made with XACTIMATE, Third Party Consultants (TPC), Third Party Administrators (TPA) and virtual education. Mark also shares the future initiatives of the RIA and how anyone in the restoration industry can get involved. I had a great time talking with Mark, he has so much experience, a vision for a better future, and the drive to get it done! This episode was recorded on October 23, 2019.

An All Star Panel Weighs-in: Harvey Cohen, John Lapotaire, David Popper & Peter Crosa. Joining Radio Joe from South Florida, the Restoration Global Watchdog will be On site with a Live Audience! Many in the restoration industry feel July 1st, 2019 was a dark day for Florida’s policyholders, disaster victims and those who service their emergency mitigation, drying, mold remediation, restoration and reconstruction needs after a loss or weather event! A Town Hall was held Thursday, July 11th in South Florida to address the restoration and remediation marketplace in the post AOB era. IAQradio will be covering the proceedings and key issues raised and discussed at the Town Hall on this week’s show. An All-Star panel lead by Harvey V. Cohen, Esq. the founding partner of Orlando-based Cohen Law Group (CLG) will provide Town Hall attendees with a variety of options to service customers and protect their companies’ interests. The Tallahassee insurance lobby won the AOB battle by crushing Florida’s Fee Shifting statute which had enabled mitigation and restoration contractors to service Florida policyholders at their time of greatest need with the assurance they would be fairly compensated for the service. Joining Cohen on the panel will be fellow Orlando-based attorney David H. Popper who specializes in contract law and on occasion will have an overlapping interest in an insurance claim that both firms are involved in. Popper will provide useful advice to Town Hall attendees on the use of legal agreements and forms Florida based restorers and contractors should consider using to be in compliance with state and local statues and to ensure they get paid for their services. Joining Cohen and Popper on the panel will be well known and respected environmental consultant (IEP), expert witness and licensed Florida mold assessor John Lapotaire, CEIC. John and his wife Lydia Lapotaire are well- known in the their home market of Orlando and throughout  the Sunshine state for loss evaluation, project specification and oversight, post remediation verification (PRV) and expert opinion when called upon. The panel will be rounded out with the perspective of Peter Crosa, AIC, RPA and former President of the NAIIA the trade association for independent insurance adjusters.  Crosa is a frequent speaker at property restoration industry meetings and published author in industry trade journals. Crosa is well known for his marketing seminars for the restoration industry based on his book, ”Soft Selling Hardened Claims Adjusters”. Moderating the Town Hall will be industry Adviser and Facilitator Pete Consigli, CR, WLS. Consigli is an Honorary Member of the Restoration Industry Association (RIA) and the association’s historian. Well known as IAQradio’s “Restoration Global Watchdog”, Consigli is recognized for his passionate advocacy for restoration contractors world-wide. Consigli will kick-off the panel by offering “A Contractor’s Perspective” on the issues based on 2 decades of historical data. History teaches us one important lesson, if we don’t learn from mistakes of the past; they are bound to be repeated! The Town Hall is being Co-hosted by IAQradio sponsor AEML, Inc. Microbiology Laboratories and the Cohen Law Group. The Z-man is unavailable this week, so join Join Radio Joe and the Global Watchdog making his IAQradio preview as a co-host for this week’s podcast. Joe manning the studio and Pete on the ground reporting from the field on the happenings from one of the country’s most important states to watch as the insurance lobby pushes its agenda and restoration industry advocacy groups battle back to level the insurance claims playing field for the greater good of Florida’s policyholders/disaster victims and their chosen “Restoration Contractor of Record” (RCR)! It should be an interesting and dynamic show with a live audience on the ground joining the watchdog and the all star panel from South Florida!

On May 17, 2019, IAQradio launched the first of a 4 part exclusive series with RIA and IICRC on the Maturing of the  Cleaning and Restoration industry. Frequent IAQradio listeners and "followers" of the Z-man's blog are aware, on May 1st, 2019 in Phoenix, Arizona an historic announcement was made at RIA's 73rd annual Convention and Exposition. RIA President Lee King, CR and IICRC Chairman Pete Duncanson taking a page from Reagan and Gorbachev's historic Glasnost agreement executed a Strategic Partnership on behalf of their respective organizations. After the execution of the agreement Mark Springer, CR  who is RIA's President Elect announced the launch of RIA's AGA committee. The Advocacy and Government Affairs (AGA) committee chair is well known restoration contractor advocate and counselor Ed Cross known in the industry as "The Restoration Lawyer".   You have heard the RIA and IICRC leadership weigh-in on Part 1 and 2 of this 4 Part exclusive IAQradio series that will culminate this fall with signatories to the agreement King and Duncanson giving a progress update and preview of upcoming collaboration activities for the last quarter of 2019 as the industry rolls into 2020's convention season! This week for Part 3 we will feature a fast paced, interview with AGA committee chair Ed Cross and 2 of his committee members.   The Restoration Lawyer will oversee the "Rise of the AGA" to help level the playing field for restoration contractors who must compete in an ever increasing contentious marketplace.  Charlie Cassani, CR a fellow Californian from the Golden state's Capital City Sacramento will join Ed for the show along with RIA board member Dave Robbins, CR, WLS, CMP from the Volunteer state based in Memphis, Tennessee.   The Global Watchdog will be monitoring the show from down under this week as he is on Australia's Sunshine Coast in Queensland facilitating RIA's 2nd Annual Australasian Conference and Trade Show. Please join Radio Joe and the Z-man this week to hear how Ed Cross and his AGA committee plan to help restorers "Make it Better" for disaster victims and insurance policyholders who have suffered a loss!   Ed Cross, J.D. Mr. Cross has built a successful law practice that specially caters to the needs of insurance damage repair contractors and remediators. Mr. Cross received a Bachelor's Degree in Speech Communications with an emphasis on Public Speaking from California State University at Northridge in 1986 (Dean's Honor Roll), and his Juris Doctor Degree from Western State University in Fullerton California. Ed is also well known for his risk management advice, cleaning and restoration contracts and related forms available for free and/or for purchase on his website edcross.com . These are simple one page forms in plain English that protect payment rights and deter lawsuits. He has recently added contract forms specific to the needs of those doing work in Texas and Florida.   Charlie Cassani Known to his friends and colleagues as "Charlie", Cassani's length of time in the industry and the technical knowledge gained form four-plus-decades of field experience, ownership, and participation in professional industry associations provides a historical and fundamental understanding of the components of restoration services and restoration service organizations.   As an owner-operator and CEO of a nationally known cleaning and restoration franchise, he practiced and understood the limits of a run-from-the-top organization. As a team member at Restoration Management Company known as RMC, he gained insight and understanding of the unlimited potential of an organization that operates from the bottom-up with talented, professional co-workers.   His national reputation as an ethical, recognized expert in the field of restoration sciences is one of many key components that separate RMC from other national and international restoration organizations. Cassani is the company's Analytical Specialist and recognizes and identifies with the RMC Brand of performance as a day-to-day practice of this organization   Cassani's experience includes being a California licensed General Contractor and California Department of Insurance provider of Continuing Education Credits (CEC's). Cassani's commitment to volunteerism is evidenced from his membership on RIA's Certified Restorer Re-development committee which became known as the "gang of 9".   The gang of 9 is credited with doing the heavy lifting that produced the cleaning and restoration industry's first Body of Knowledge. This document is officially called, "The Certified Restorer Body of Knowledge, the complete guide for those pursing excellence in restoration education and training".   Presently Cassani's volunteer work with the Restoration Industry Association is as a member of RIA's Advocacy and Government Affairs (AGA) committee.   Dave Robbins   Dave Robbins is an industry veteran and licensed general contractor with more than 30 years of experience in the commercial restoration industry. He has earned the prestigious designations of Certified Restorer (CR), Water Loss Specialist (WLS) and Certified Mold Professional (CMP) from the Restoration Industry Association (RIA). Dave also holds the designation of Certified Healthcare Constructor (CHC) from the American Hospital Association. Dave served on the Restoration Industry Association's Board of Directors from 2016 - 2019.   Dave is an owner and Vice-President of SRP Contractors, a large scale restoration firm operating throughout the Southeast. SRP is a long time RIA member and three-time Phoenix Award winner. SRP currently has offices in Memphis, Nashville and Little Rock.   Presently Robbins' volunteer work with the Restoration Industry Association is as a member of RIA's Advocacy and Government Affairs (AGA) committee.

This week we welcome Jim Thompson, "The Big Dog of Large Losses" and "The Restoration Industry Global Watchdog" and RIA Industry Adviser Pete Consigli for another special report on Hurricanes, Harvey, Irma and Maria. In addition we have Chris and Maria Slay owners of Rainbow Restoration of Sugarland & Katy joining us with an on the ground report from Texas. IAQ Radio continues its coverage of the extensive damage and efforts to restore properties throughout the hardest hit areas. Jim Thompson & Company has handled large commercial and industrial fire and water losses all over the US and Puerto Rico. If you think you're ready to up the ante and compete against the big guns on large insurance claims; Jim offers to teach you how. Jim has handled large complex commercial and industrial insurance losses in 43 states and Puerto Rico. While many restoration contractors strive to get on the State Farm or Farmer's Insurance list of preferred contractors, Jim Thompson wanted off the list. Jim's a hands-on guy, who abhors working in an office and prefers to lead from the front. Chris Slay comes to the water restoration industry from a corporate background where he was most recently a business consultant for Accenture. He is a Rainbow Restoration franchise owner in Sugarland, Texas. As the owner, Chris makes it a point to meet each customer personally to ensure the work is going according to plan and according to the insured's desire. He has been omnipresent in the Texas area on the news and in the trenches helping with recovery following Hurricane Harvey. Maria Slay has a Master degree in business and 19 years' experience in the insurance industry and is a licensed adjuster. She understands how property insurance works and how to make each loss beneficial to both the insured and the insurer. In addition to managing the branch, scheduling jobs, writing estimates and managing contractors, you will find Maria on the job site helping the technicians with the hard work at hand. Pete Consigli, CR, WLS is the Restoration Industry's Global Watchdog has been a long time friend and guest on IAQ Radio. Pete Consigli has been a member of the Restoration Industry Association (RIA) since 1977. In 2008 Pete was the recipient of the Martin L. King award and in 2012 was made an honorary member of the RIA. He has served the association the past several years in the dual role of RIA Education Director and Industry Adviser. Pete presently serves as an adviser with RIA's education and certification committees and staff. He is a Water Loss Specialist (WLS) prep course facilitator and program adviser. Pete also advises the RIA board of directors and the association management team on matters impacting the restoration industry and RIA's mission.

This week we welcome Jim Thompson, "The Big Dog of Large Losses" and "The Restoration Industry Global Watchdog" and RIA Industry Adviser Pete Consigli for another special report on Hurricanes, Harvey, Irma and Maria. In addition we have Chris and Maria Slay owners of Rainbow Restoration of Sugarland & Katy joining us with an on the ground report from Texas. IAQ Radio continues its coverage of the extensive damage and efforts to restore properties throughout the hardest hit areas. Jim Thompson & Company has handled large commercial and industrial fire and water losses all over the US and Puerto Rico. If you think you're ready to up the ante and compete against the big guns on large insurance claims; Jim offers to teach you how. Jim has handled large complex commercial and industrial insurance losses in 43 states and Puerto Rico. While many restoration contractors strive to get on the State Farm or Farmer's Insurance list of preferred contractors, Jim Thompson wanted off the list. Jim's a hands-on guy, who abhors working in an office and prefers to lead from the front. Chris Slay comes to the water restoration industry from a corporate background where he was most recently a business consultant for Accenture. He is a Rainbow Restoration franchise owner in Sugarland, Texas. As the owner, Chris makes it a point to meet each customer personally to ensure the work is going according to plan and according to the insured's desire. He has been omnipresent in the Texas area on the news and in the trenches helping with recovery following Hurricane Harvey. Maria Slay has a Master degree in business and 19 years' experience in the insurance industry and is a licensed adjuster. She understands how property insurance works and how to make each loss beneficial to both the insured and the insurer. In addition to managing the branch, scheduling jobs, writing estimates and managing contractors, you will find Maria on the job site helping the technicians with the hard work at hand. Pete Consigli, CR, WLS is the Restoration Industry's Global Watchdog has been a long time friend and guest on IAQ Radio. Pete Consigli has been a member of the Restoration Industry Association (RIA) since 1977. In 2008 Pete was the recipient of the Martin L. King award and in 2012 was made an honorary member of the RIA. He has served the association the past several years in the dual role of RIA Education Director and Industry Adviser. Pete presently serves as an adviser with RIA's education and certification committees and staff. He is a Water Loss Specialist (WLS) prep course facilitator and program adviser. Pete also advises the RIA board of directors and the association management team on matters impacting the restoration industry and RIA's mission.

This week we welcome The Restoration Lawyer Ed Cross and The Restoration Industry Global Watchdog and RIA Industry Adviser Pete Consigli for another special report on Hurricanes, Harvey, Irma and Maria. We will focus on legal issues for those doing restoration after hurricanes and also get some tips for consumers dealing with restoration related issue. Pete Consigli is based in Naples/Bonita Springs area and has been driving through Florida and networking with Restoration Industry Association (RIA) members from all the areas affected by these storms, we also look forward to an update from him on how things are going on the ground after this tri-fecta of storms hit the mainland and Caribbean portions of the US. Ed Cross, J.D. The "Restoration Lawyer" Ed Cross has built a successful law practice that specially caters to the needs of insurance damage repair contractors and remediators. Mr. Cross received a Bachelor's Degree in Speech Communications with an emphasis on Public Speaking from California State University at Northridge in 1986 (Dean's Honor Roll), and his Juris Doctor Degree from Western State University in Fullerton California. Ed is also well known for his risk management advice, cleaning and restoration contracts and related forms available for free and/or for purchase on his website. These are simple one page forms in plain English that protect payment rights and deter lawsuits. He has recently added contract forms specific to the needs of those doing work in Texas and Florida LEARN MORE at edcross.com Pete Consigli, CR, WLS The Restoration Industry's Global Watchdog has been a long time friend and guest on IAQ Radio. Pete Consigli has been a member of the Restoration Industry Association (RIA) since 1977. In 2008 Pete was the recipient of the Martin L. King award and in 2012 was made an honorary member of the RIA. He has served the association the past several years in the dual role of RIA Education Director and Industry Adviser. Pete presently serves as an adviser with RIA's education and certification committees and staff. He is a Water Loss Specialist (WLS) prep course facilitator and program adviser. Pete also advises the RIA board of directors and the association management team on matters impacting the restoration industry and RIA's mission.

This week we welcome The Restoration Lawyer Ed Cross and The Restoration Industry Global Watchdog and RIA Industry Adviser Pete Consigli for another special report on Hurricanes, Harvey, Irma and Maria. We will focus on legal issues for those doing restoration after hurricanes and also get some tips for consumers dealing with restoration related issue. Pete Consigli is based in Naples/Bonita Springs area and has been driving through Florida and networking with Restoration Industry Association (RIA) members from all the areas affected by these storms, we also look forward to an update from him on how things are going on the ground after this tri-fecta of storms hit the mainland and Caribbean portions of the US. Ed Cross, J.D. The "Restoration Lawyer" Ed Cross has built a successful law practice that specially caters to the needs of insurance damage repair contractors and remediators. Mr. Cross received a Bachelor's Degree in Speech Communications with an emphasis on Public Speaking from California State University at Northridge in 1986 (Dean's Honor Roll), and his Juris Doctor Degree from Western State University in Fullerton California. Ed is also well known for his risk management advice, cleaning and restoration contracts and related forms available for free and/or for purchase on his website. These are simple one page forms in plain English that protect payment rights and deter lawsuits. He has recently added contract forms specific to the needs of those doing work in Texas and Florida LEARN MORE at edcross.com Pete Consigli, CR, WLS The Restoration Industry's Global Watchdog has been a long time friend and guest on IAQ Radio. Pete Consigli has been a member of the Restoration Industry Association (RIA) since 1977. In 2008 Pete was the recipient of the Martin L. King award and in 2012 was made an honorary member of the RIA. He has served the association the past several years in the dual role of RIA Education Director and Industry Adviser. Pete presently serves as an adviser with RIA's education and certification committees and staff. He is a Water Loss Specialist (WLS) prep course facilitator and program adviser. Pete also advises the RIA board of directors and the association management team on matters impacting the restoration industry and RIA's mission.

This week on IAQ Radio we will be coming to you live from the Rio in Las Vegas where for the first time ever the Restoration Industry Association (RIA) and the International Inspection, Cleaning, Restoration Council of Associations (IICRCA) co-located their conferences. Radio Joe and the Z-man will be joined by RIA President Scott Stamper and/or RIA 1st Vice President Chuck Violand and IICRCA Chairman Bryan O'Haleck. All of these fine gentlemen have been guests on IAQ Radio in the past and we look forward to bringing them back to get their views and perspective on this weeks events. We want to know what they learned and can pass on to listeners? What new announcements were made? Are there any new trends in the exhibit halls? How was attendee response? Why were there so many Aussies here this week and what we can expect in the future? We will also be joined by the restoration industry global watchdog Pete Consigli with his unique perspective on this weeks activities and events. This show will immediately follow a widely anticipated debate/discussion on changes to the IICRC S500 Professional Water Damage Restoration Standard. We will add a few words on how the debate went from the perspective of the moderators and our guests. LEARN MORE about news and events from this weeks RIA and IICRCA Conferences and get insights from industry leaders this week on IAQ Radio!

This week on IAQ Radio we will be coming to you live from the Rio in Las Vegas where for the first time ever the Restoration Industry Association (RIA) and the International Inspection, Cleaning, Restoration Council of Associations (IICRCA) co-located their conferences. Radio Joe and the Z-man will be joined by RIA President Scott Stamper and/or RIA 1st Vice President Chuck Violand and IICRCA Chairman Bryan O'Haleck. All of these fine gentlemen have been guests on IAQ Radio in the past and we look forward to bringing them back to get their views and perspective on this weeks events. We want to know what they learned and can pass on to listeners? What new announcements were made? Are there any new trends in the exhibit halls? How was attendee response? Why were there so many Aussies here this week and what we can expect in the future? We will also be joined by the restoration industry global watchdog Pete Consigli with his unique perspective on this weeks activities and events. This show will immediately follow a widely anticipated debate/discussion on changes to the IICRC S500 Professional Water Damage Restoration Standard. We will add a few words on how the debate went from the perspective of the moderators and our guests. LEARN MORE about news and events from this weeks RIA and IICRCA Conferences and get insights from industry leaders this week on IAQ Radio!

This week on IAQ Radio we welcome Chuck Violand. Chuck founded Violand Management Associates in 1988 with the objective of helping owners of restoration and cleaning companies build profitable businesses for their long-term business and personal success. Having owned his own restoration and cleaning company for 27 years, Chuck brings firsthand knowledge and experience of the inner workings of the industry. In addition, he has over 25 years experience consulting to small business owners and their management teams. As a history major at the University of Akron, Chuck learned that a leader's actions today produce consequences people will live with for years to come, whether it involves nations or businesses. Chuck is a regular contributor of articles to several newsletters and trade publications on the subject of growing and managing small businesses. Chuck is a popular keynote speaker at conventions and trade shows who is recognized as an authority on entrepreneurial small businesses and is a member of the board of directors of the Restoration Industry Association (RIA). Learn More on running a profitable business this week on IAQ Radio!

This week on IAQ Radio we welcome Chuck Violand. Chuck founded Violand Management Associates in 1988 with the objective of helping owners of restoration and cleaning companies build profitable businesses for their long-term business and personal success. Having owned his own restoration and cleaning company for 27 years, Chuck brings firsthand knowledge and experience of the inner workings of the industry. In addition, he has over 25 years experience consulting to small business owners and their management teams. As a history major at the University of Akron, Chuck learned that a leader's actions today produce consequences people will live with for years to come, whether it involves nations or businesses. Chuck is a regular contributor of articles to several newsletters and trade publications on the subject of growing and managing small businesses. Chuck is a popular keynote speaker at conventions and trade shows who is recognized as an authority on entrepreneurial small businesses and is a member of the board of directors of the Restoration Industry Association (RIA). Learn More on running a profitable business this week on IAQ Radio!

IAQ Radio welcomes a disaster restoration and industry association veteran Mr. Sam Bergman to the show. Mr. Bergman is CEO of Rolyn Companies, Inc. of Rockville, MD and 1st Vice President of the Restoration Industry Association (RIA). Ronald Bergman founded Rolyn in 1979, since then Rolyn's scope of services and capabilities have expanded to include a wide range of emergency and specialty construction services. Rolyn added infection control services for healthcare construction and renovation projects in the early 2000's as regulations for infection control became more stringent. Since 2005 Rolyn has doubled in size and now has six offices and 125 employees in numerous states, offering nationwide coverage to clients. Join us this week and LEARN MORE about a disaster restoration success story through the eyes of their CEO and an industry mover and shaker Sam Bergman.

IAQ Radio welcomes a disaster restoration and industry association veteran Mr. Sam Bergman to the show. Mr. Bergman is CEO of Rolyn Companies, Inc. of Rockville, MD and 1st Vice President of the Restoration Industry Association (RIA). Ronald Bergman founded Rolyn in 1979, since then Rolyn's scope of services and capabilities have expanded to include a wide range of emergency and specialty construction services. Rolyn added infection control services for healthcare construction and renovation projects in the early 2000's as regulations for infection control became more stringent. Since 2005 Rolyn has doubled in size and now has six offices and 125 employees in numerous states, offering nationwide coverage to clients. Join us this week and LEARN MORE about a disaster restoration success story through the eyes of their CEO and an industry mover and shaker Sam Bergman.

The Restoration Industry Association (RIA) is sponsoring a Donnybrook that begins in Orlando March 15th. IAQ Radio is hosting a scrimmage this week. The hot topics are "Best Applications for Drying Debate" and "Scoping/Pricing Drying Services Debate" Meet the players and listen or contribute to the opening salvoes.

The Restoration Industry Association (RIA) is sponsoring a Donnybrook that begins in Orlando March 15th. IAQ Radio is hosting a scrimmage this week. The hot topics are "Best Applications for Drying Debate" and "Scoping/Pricing Drying Services Debate" Meet the players and listen or contribute to the opening salvoes.