The Future of Insurance: Industry Leaders

A decade into the $50 billion insurtech experiment, what have we learned? Denise Garth and Gallagher Re's Andrew Johnston discuss the biggest successes, missteps, and evolving investment strategies. From AI and data analytics to the real impact of GenAI, they explore how insurers are leveraging technology, the challenges of turning data into action, and what the next decade of insurtech innovation could bring.

In this episode, Denise Garth is joined by David Gritz, Managing Director of InsurTech New York, to delve into the rise of MGAs and the groundbreaking "market-makers" shaping the industry. Together, they explore recent research on MGA priorities, innovative products, and the pivotal role of technology. The conversation also covers the evolution of Insurtech, examining key players, investment trends, and how this new phase differs from the past decade. Plus, they discuss overlooked areas like flood and disability income insurance, and how innovation can revitalize these sectors. 

Denise Garth is joined by NextGen Underwriting's CEO and Founder Jen Kyung to explore how insurers can navigate rising costs, shifting risks, and advancing technologies to enhance performance and innovation. They discuss transforming underwriting with AI and data-driven insights, building risk resilience to address complex challenges, and leveraging loss control technology to mitigate risk. Tune in to gain valuable insights on adapting to a world of growing risk! 

In this episode, Denise Garth and Jim MacMillan of Vantage Risk explore the dynamics of transformation versus building from the ground up, examining the key differences, challenges, and opportunities of each approach. They delve into strategies, business drivers, technology needs, and the implementation process involved in deciding whether to buy or build technology. The conversation also covers the evolution of data and analytics, the future of GenAI, and the importance of leadership and embracing failure as part of growth. Don't miss out on this insightful discussion!

Dive into the world of data with Denise Garth and Fenris Digital's CEO and Founder Jennifer Linton! They'll discuss the transformation of insurtech and key learnings, the challenges of “productized data,” the role of contributory databases, and the 3 layers of data usage: fill, predictive, and prescriptive. They'll also explore the exciting future of our new AI ecosystem, the evolution of GenAI, and how to leverage its capabilities. Tune in to discover what's next for Fenris Digital and the insurance industry! 

Denise Garth is joined by Majesco CEO Adam Elster to explore the challenges of transformation in the insurance industry through the lens of "Just Say No." They delve into the industry's struggle with legacy processes, customization, and risk aversion, discussing how these hinder innovation, modernization, and cost-efficiency. Discover why simplifying operations and focusing on true competitive advantages is key to unlocking the potential of new technologies like AI and automation.

In this episode, Denise Garth is joined by Gail McGiffin from EPAM to explore the transformative potential of GenAI in insurance. They discuss how GenAI is reshaping business operating models, creating efficiencies, and embedding itself into everyday workflows. From underwriting to claims processing, they dive into the significant impact on productivity, customer satisfaction, and cost reductions. Gail shares insights on transcending generations with GenAI's accessibility, the importance of end-to-end process optimization, and how insurers can rethink their business models to unlock GenAI's full value.

Join Denise Garth and Heather Wilson, CEO of CLARA Analytics, for a dynamic and insightful podcast exploring the transformative role of data, analytics, and AI in insurance. Together, they'll dive into the evolution of data-driven strategies, how AI is revolutionizing claims efficiency, and share best practices for leveraging these technologies. Plus, they'll unpack the potential of GenAI and augmented intelligence, offering a glimpse into the future of AI in the industry over the coming years. Don't miss it!

In our latest episode, Denise Garth sits down with Richard Hutchinson, CEO of OpenRoad Insurance, to discuss the unique challenges and opportunities of building a company from the ground up. Discover the key factors behind their success, how they integrated Intelligent Core and GenAI for enhanced operations, and the importance of strategic partnerships. Tune in to learn about their innovative strategies and valuable advice for aspiring entrepreneurs ready to forge their own paths.

Join Denise Garth and Charlee.ai's Sri Ramaswamy as they delve into the evolution of InsurTech over the past 8-9 years, sharing invaluable insights and lessons learned. Discover how their groundbreaking AI/ML strategies have revolutionized fraud detection and explore their expansion into new models, the impact of GenAI, and what the future holds for both the industry and Charlee AI.

Join Denise Garth and Insurtech Insights' Megan Kuczynski for our latest podcast as they explore five key topics transforming the insurance industry. They'll cover the shift from assess-and-pay to Predict and Prevent Risk models, the impact of climate change on underwriting and resilience, and the rapid rise of GenAI in data and analytics. Plus, they'll delve into the evolving insurtech landscape and the changing expectations of employees, focusing on diversity and technology. 

Join Denise Garth and Deloitte's Amy Allen as they explore the rapid growth of the MGA and E&S markets and the opportunities they present. Discover the essential capabilities needed to stay ahead, innovative approaches to risk modeling, the pivotal role of data and analytics, and the exciting potential of GenAI in revolutionizing insurance. 

Denise Garth is joined by RPM Ventures' Robert McIsaac for a discussion on the evolution of the insurtech space, technology challenges for L&H insurers and top of mind issues, and technology opportunities like GenAI. Tune in for valuable insights for navigating the future of insurance! 

Join Majesco's Denise Garth and Antilles' Raymond Perez Brayfield to explore how Puerto Rico's oldest insurer tackles challenges and embraces opportunities. Tune in they discuss Antilles' transformation journey and the value of embedded analytics and GenAI to the business, customers, and agents. And learn how data optimization drives decision-making, expectations for technology partnerships, and best practices.

Join Denise Garth and A.M. Best's Edin Imsirovic as they explore the growing gaps between tech-savvy auto insurers and industry laggards, and the long-term effects on growth and ROE. Tune in for insights on optimizing tech investments and strategic priorities to stay competitive in a rapidly evolving market.

Welcome to the second installment of our podcast series, hosted by Denise Garth, featuring insights from Majesco's Manish Shah and Microsoft's Sandeep Mangaraj. In this episode, they explore how Microsoft and Majesco are transforming trust, safety, and compliance in insurance, the impact of Generative AI on risk assessment, fraud detection, and customer engagement, and what's next in our partnership.

Join Majesco's Denise Garth and Manish Shah, along with Microsoft's Sandeep Mangaraj, for part 1 of this episode exploring the fusion of technology and insurance. Discover how Microsoft's tools enhance Majesco's products, from cloud-native architecture to cutting-edge AI like CoPilot, and learn how generative AI is transforming data analytics and decision-making in insurance.

Join Majesco's Denise Garth and Ambac's Shilpa Deshpande in an all-new podcast to learn about their approach to strategic partnerships, continuous technological evolution, and leveraging cutting-edge solutions like Majesco to drive innovation. Discover how Ambac is tackling regulatory challenges, preserving expertise through technology, and embracing the exciting opportunities unfolding in 2024!

Join Majesco's Denise Garth and SPLICE's Tara Kelly as they delve into the dynamic world of customer engagement and experience within the insurance industry. From the significance of a single view of the customer and the evolution of two-way texting and chat services to the importance of multiple engagement options and opportunities on the L&AH side. 

Majesco's Denise Garth is joined by FIS's Angus Botham for a discussion on the essential factors fueling the need for a cutting-edge reinsurance management solution. They explore FIS's robust reinsurance offering, highlight the significant business advantages of the partnership between Majesco Policy for P&C and FIS Reinsurance Management solution, and pinpoint key trends requiring insurers to embrace modernization. 

Join Denise Garth from Majesco and Lisa Wardlaw from 360 Digital Immersion as they explore the evolving landscape of Life & Health insurance. From tech challenges to market shifts, discover insights on personalized data, customer engagement, and the role of insurtech. Discover what lies ahead in 2024, and why L&H insurers are poised for a leap forward in this dynamic industry. 

Join Majesco's Denise Garth and Tokio Marine's Bob Pick as we discuss Tokio Marine's strategic partnerships, agile business models, and innovative approaches to data intelligence, AI, and IoT. Discover how Tokio Marine is leveraging cutting-edge technology to drive value, enhance customer experiences, and shape the future of the insurance industry. 

Majesco's Denise Garth is joined by Beneva's Executive Vice President and Business Performance and Information Technology Leader Catherine Desgagnés-Belzil for a podcast on how the Beneva merger of SSQ Insurance and La Capitale in 2023 reshaped business and tech strategies, the key decisions behind choosing the sales and underwriting workbench, providing a competitive edge through a new digital customer experience, partnership criteria and the exciting AI innovations shaping Beneva's future.

In Part 2 of our podcast with Majesco President and Chief Product Officer Manish Shah, Denise and Manish dive into Majesco's strategy of continuous innovation and how it propels Majesco's adaptability to market changes, how Majesco amplifies value for the market and customers through acquisitions and offers insights into the technologies that will be critical to the industry in the next few years.

Denise Garth is joined by Majesco President and Chief Product Officer Manish Shah, for part 1 of this podcast that delves into how Majesco's innovative technical architecture, Cloud-Native design, Open API compliance, microservices and containerization, and Embedded Analytics, shape the future of Majesco products amidst legacy system challenges faced by insurers.

Join Majesco's Denise Garth and One Inc's Ian Drysdale as they explore the changing landscape of insurance payments, covering key trends in P&C and L&AH segments, the shift of billing and payments to the customer forefront, and the acceleration of operational optimization through One Inc's integration. They discuss speed to market, diverse payment options, and the future of billing and payments while highlighting the risks and rewards for insurers.

Denise Garth is joined by MMG's Chris Maple for a riveting discussion on business transformation, pitfalls during transformation programs, agent and partner relationships, the importance of CX and usability design, best practices and what's next on their journey! 

Denise Garth is joined this week by Forge Insurance's Patrick Bracewell and Brian Mancino to discuss their transformation journey at Forge, why subscription models are important, how their new digital agent portal, Agent360, is key to creating ease of doing business, how smaller companies can benefit from next-gen core like Majesco to enable innovation, partnership expectations, and advice for insurers considering legacy transformation. 

Tune in to this week's podcast featuring Boston Mutual Life's Jennifer King as she joins Denise Garth to discuss Boston Mutual's business transformation, challenges in rethinking your business model, the role of technology in driving speed to market, how to align your organization with a new business model, product innovation and the importance of a digital focus for a positive customer experience. 

Denies Garth is joined by USIC's Israel Lorenzana to discuss USIC's business and technology strategies, the foundation for a digital transformation, how being in Puerto Rico has affected meeting customers' needs, the importance of CX and usability design, data & analytics, partner expectations and best practices. 

This week's podcast guest is Capgemini's Lars Boeing! He joins Denise for a riveting conversation on claims for the digital customer. They'll cover the future of claims, how to increase risk resilience, how IoT is changing claims, and what the new era of claims is defined by. 

Adrian Jones joins Denise Garth for a riveting discussion on the new areas of innovation for insurers, current market conditions impacting M&A, where the next wave of insurance will take us, opportunities in data & analytics, and advice for traditional insurers.

Majesco's Denise Garth is joined by Capgemini's Celeste Good for a conversation on the complexities of billing, customer expectations for digital billing and different payment options, reward points as a new level of competitive differentiation, and the components of the technology platform.

Denise is joined by Insurance Solutions Group's Stephen Applebaum in this latest episode of The Future of Insurance: Industry Leaders to discuss the center of the digital customer relationship—claims. They'll explore how and why claims operating models are changing, the role of data & analytics, exciting areas emerging in risk resilience, how loT is changing the customer experience and the new era of claims replacement. 

Majesco's Denise Garth welcomes Pat Davis, Majesco's SVP & GM of Data & Analytics, to discuss the growing focus on data and analytics for insurers. We'll explore how machine learning and AI are changing insurance, opportunities and challenges in using data, what defines a next-gen solution, the evolution of underwriting and data, and where you should start your journey to decoding the data. 

Denise Gath is joined this week by Jim Dwane, CEO, U.S. of bolt, to discuss meeting the customer at the intersection of commerce and risk. They'll explore democratization of distribution, embedded insurance, prioritizing a technology foundation, the value of exchanges, and the power of partnerships. 

EvolutionIQ's Michael Saltzman joins Denise Garth for a conversation on DI claims and absence management, how AI is impacting insurers, the next wave of data and analytics, looking for talent outside of insurance, and the importance of partnerships. 

Join Majesco's Denise Garth for a special podcast featuring Majesco CEO Adam Elster for a discussion on the future of Majesco in 2023 and beyond! Learn more about how Majesco is tapping into today's emerging trends that are reshaping insurance, such as core, digital, and data & analytics, and hear the bold predictions for industry leaders in 2030.

This week, Denise Garth is joined by Canada Life's Bryan Strang, to discuss hurdles in working with future clients, shifting expectations in underwriting, how to jumpstart your transformation, and how Majesco's Global IQX Sales and Underwriting platform brought key technology and value. 

Join Majesco's Denise Garth and Ullico's Craig Arneson for a conversation on Ullico's technological and operational transformation. They'll dive into the evolution of technology to better support transformation, how to take the complex and make it simple, creating agility to adapt to market needs, and customer and partner expectations. 

Join Majesco's Denise Garth and Standard Security Life and Reliance Matrix's Scott Boutin for an all-new podcast on the impact of the changing workforce, the opportunity to expand the definition of a product, the key factors of managing integrated DI claims and absence management, and how technology can drive operational excellence and manage complexity. 

Majesco's Denise Garth is joined by Nonprofits Insurance Alliance's Tom Bakewell for a discussion on leveraging experience to accelerate NIA's transformation, critical factors for success, best practices, the concept of a minimum viable product and what's next on their journey. 

Join Majesco's Denise Garth for a special podcast featuring Majesco CEO Adam Elster as they give an inside look at the key drivers behind Majesco's growing success and its continued investment and commitment to its customers, partners, and employees. Watch out for part 2 coming next!

Tune in for an all-new podcast with Majesco's Denise Garth featuring Munich Re's Chris Skowronski, who joins us with learnings from his experience with two start-ups in e-commerce and now in insurance. Their discussion focuses on how the foundation of start-ups should be built with a digital and customer focus, how to rethink your operating model, key capabilities needed to thrive, the competitive value of speed. 

Join Majesco's Denise Garth for a new podcast featuring Swiss Re's Jay Sarzen on how customer experience and claims are the moment of truth for insurers. They'll dive into how customers are driving change, shifting risks, how data and analytics are reshaping the market, telematics, and the multi-channel model. 

Dr. Henna Karna from Google joins Denise Garth on this week's podcast to discuss today's customer expectations, how insurers can create risk resilience, how data and analytics is reshaping the market, what defines a future-proofed next-gen solution, and how to bring insurers to embrace new mindsets. 

Join Majesco's Denise Garth and KPMG's Jeanne Johnson for a conversation on new and shifting demands for digital engagement, the biggest challenges in rethinking digital Underwriting, and what defines a next-gen customer experience and underwriting platform that is future proofed for the changing world. 

Denise Garth is joined by KPMG's Scott Shapiro for an all new podcast on how you can transform your business with data and analytics! Stay tuned as they discuss how customer data is the most used and underused data in insurance, the opportunities and challenges of data, and the top priorities in embedding and using data and analytics in the value chain.

Majesco's Denise Garth is joined by GloveBox's Co-Founder, Ryan Mathisen, to discuss the driving reasons for starting GloveBox, the future of agent technology, the connectivity with policy and billing to help insurers service their customers better, accomplishments with adoption, and key learnings from their journey.

Majesco's Denise Garth is joined by NextShield's COO Chris Frankland for a new episode about the implications for insurers using technology in an interconnected world, opportunities for insurers to integrate financial wellness, why it is imperative to more to embedded insurance, and the next technology trends that could keep you at the leading edge.

Join Majesco's Denise Garth and Capgemini's Kelly Reisling for a discussion on pain points in underwriting today, gaps between today's capabilities and those needed in the future, investing in underwriting workbenches, loss control and the future of underwriting.