Podcasts about knowledge group

Joel Walker is the Co-Founder and Managing Director Platform Services of The Knowledge Group (tkg). He is based in Luxembourg. Last year Peter saw the tkg vendor selection system, which has details of millions of FTEs working in BPO and CX services globally. The system can help companies find the right supplier based on a large number of variables - it's an independent and impartial advice service that helps CX executives find the best service provider at the right price. Peter called Joel to talk about CX pricing and how to find the right partner. https://www.linkedin.com/in/joelwalker/ https://welovetoknow.com/contact/

Webcast URL: https://knowledgewebcasts.com/know-portfolio/hot-topics-for-trade-secret-ip-cle/ Trade secrets are a critical component of a business's intellectual property (IP) portfolio. However, their protection poses substantial challenges. These valuable assets, encompassing a range of confidential information, are susceptible to misappropriation and unauthorized use. Hence, to stay ahead of potential risks and ensure their IP assets are protected, businesses must keep up with the shifting trade secret dynamics. Join a panel of key thought leaders and practitioners assembled by The Knowledge Group as they provide a comprehensive discussion on the evolving trade secret landscape. The speakers will also address recent trends and developments, including FTC regulations, the decline of non-compete agreements, and other pertinent topics. For more information please click on the webcast URL at the top of this description.

The restaurant industry, having weathered the storm of a global pandemic, staffing shortages, and inflation, finds itself at an interesting juncture. While showing signs of resilience, with 2023 projected to be the most typical year for the sector since 2019 and sales forecast to reach an astounding $997 billion, the industry continues to grapple with a host of challenges that have fundamentally reshaped it. Menu price inflation remains high, consumer spending habits have altered significantly, and the new normal has seen operators innovating, integrating technology, and seeking ways to embed their restaurants into their communities more deeply. The road ahead may be narrow and fraught with uncertainties, but it is also paved with opportunities. On the frontline of navigating this landscape are Hudson Riehle, Senior VP of the Research and Knowledge Group for the National Restaurant Association, and Bill Fuesz, Product Marketing Principal Manager for Sage, who together offered valuable insights on the current state and future of this dynamic industry in the newest episode of “The Main Course.”

The restaurant industry, having weathered the storm of a global pandemic, staffing shortages, and inflation, finds itself at an interesting juncture. While showing signs of resilience, with 2023 projected to be the most typical year for the sector since 2019 and sales forecast to reach an astounding $997 billion, the industry continues to grapple with a host of challenges that have fundamentally reshaped it. Menu price inflation remains high, consumer spending habits have altered significantly, and the new normal has seen operators innovating, integrating technology, and seeking ways to embed their restaurants into their communities more deeply. The road ahead may be narrow and fraught with uncertainties, but it is also paved with opportunities. On the frontline of navigating this landscape are Hudson Riehle, Senior VP of the Research and Knowledge Group for the National Restaurant Association, and Bill Fuesz, Product Marketing Principal Manager for Sage, who together offered valuable insights on the current state and future of this dynamic industry in the newest episode of “The Main Course.”

Webcast URL: https://knowledgewebcasts.com/know-portfolio/commercial-real-estate-finance-cpe/ Managing lease agreements for commercial real estate remains dynamic and complex, presenting various compliance challenges with ever-changing lease accounting standards (ASC 842, GASB 87, and IFRS 16). To stay on top of these changes, many organizations are now considering the use of dedicated technologies for more enhanced and centralized lease management processes. However, as the legal environment and market conditions continue to shift, businesses concerned must keep up to date with current and emerging developments to implement proper lease controls and avoid potential risks. Join a panel of key thought leaders and distinguished experts organized by The Knowledge Group as they provide the audience with an in-depth analysis of the latest trends, opportunities, and challenges in lease administration. Speakers will also offer effective strategies to help businesses navigate this evolving regulatory paradigm.For more information please click on the webcast URL at the top of this description. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/patent-portfolio-startups-cle/ Today, Technology startups stand to benefit from patents in the form of protection against competitors, increased valuations, and increased ability to obtain funding. Yet startups face many challenges when seeking patent protection, including resource constraints, lack of internal expertise and business processes, and lack of consistency and clarity in the law of patent eligibility since the Supreme Court's notable rulings in Alice and Mayo. Moreover, the judicial abstract idea exception of patent eligibility under 35 U.S.C. § 101 continues to impair patent incentives and poses concerns about protecting investments in technology-related inventions. However, to thrive amidst uncertainties and the constant pressures facing startups, such companies should be well-versed in any developments surrounding patent laws and best practices to successfully navigate through legal complexities, build sound patent portfolios, and recognize common pitfalls which could result in long-term repercussions. Listen as The Knowledge Group presents experienced patent attorneys Robert Plotkin (Blueshift IP) and Mehdi Sheikerz (Staas & Halsey LLP) as they provide a comprehensive discussion of the latest trends and developments surrounding patent laws. Speakers, among other things, will also offer practical tips and strategies for managing patent portfolios for startups. For more information, please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/supply-chain-risk-management/ Supply chain shortages and delays have cost companies millions of dollars and caused a slew of issues, making it harder for businesses to meet consumer demands. Hence, to keep pace with today's rapidly growing market, building efficiency and resilience across the entire supply chain is of paramount importance. However, as costly disruptions, high levels of volatility, and stricter government regulations continue, there is a need for organizations to invest in innovative supply chain risk management (SCRM) solutions and develop robust strategies to effectively minimize risks and address emerging challenges. Join a panel of key thought leaders and practitioners assembled by The Knowledge Group as they discuss how organizations can leverage technologies to transform their supply chain. Speakers will also provide the audience with strategies to mitigate potential risks and achieve operational excellence of their SCRM. For more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/patentability-of-ml-ai-cle/ Today, the proliferation of machine learning (ML) and artificial intelligence (AI) is significantly changing the business landscape. Businesses across all industries have been utilizing ML/AI applications in their day-to-day business operations. Thus, becoming indispensable in keeping a competitive advantage. However, along with these advantages are issues and debates on whether these software-based inventions are eligible for patent protection. While the number of AI patent application filings has continued its increasing trend, patent-eligibility rejections are also notable. Thus, posing significant challenges to ML/AI owners. Listen as The Knowledge Group presents a panel of key thought leaders as they discuss the most significant issues in the ML/AI and software patent space. The distinguished speakers will also share insights and strategic practices to successfully navigate through the complexities and pitfalls in the patent landscape. For more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/bsa-aml-enforcement-trends-cle-2022/ In response to a prevailing view that the US was becoming a haven for money laundering, as well as emerging risks posed by advances in financial technology and the advent of virtual currencies, Congress passed the Anti-Money Laundering Act of 2020 (AMLA 2020) as part of the National Defense Authorization Act. AMLA 2020 represents the most significant changes to federal anti-money laundering legislation since the passage of the Patriot Act in 2001. Within this expansive new legislation is the Corporate Transparency Act, which created the framework for a nationwide registry for beneficial ownership. AMLA 2020 also created new mandates for reporting and record-keeping, expanded subpoenas of U.S. law enforcement, and enhanced the role of whistleblowers in detecting and reporting financial crime. These enhancements to existing anti-money laundering laws will force financial institutions to remain vigilant while increasing the compliance requirements for market “gatekeepers” previously unaffected by AML laws. Join a panel of key thought leaders and professionals assembled by The Knowledge Group as they delve into an in-depth analysis of the significant reforms proposed in AMLA 2020. Speakers will also provide comprehensive guidance on how to respond to these enhanced regulatory requirements. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/epayables-program-implementation/ With the increasing number of business transactions, the complexity and resource requirements for accounts payable (AP) processes continue to grow. Most companies integrate automation technology into their system to improve efficiency and accuracy and accelerate their financial operations. The adoption of AP automation technology claims to reduce cycle times while giving employees more time to accomplish more challenging tasks, thus reducing human errors and increasing employee satisfaction. However, deploying the right AP automation solution remains a challenge. Financial institutions and other businesses concerned must, therefore, stay updated with the latest AP advancements and trends to keep an edge in this constantly changing business landscape. Listen as a panel of distinguished professionals organized by The Knowledge Group provide the audience with a comprehensive guide to implementing an effective ePayables program. Speakers, among other things, will also offer helpful insights on the best practices and tools for accounts payable management. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/contract-lifecycle-management/ Contracts are the lifeblood of any organization. But with overwhelming manual workloads, disorganized storage practices, and the lack of monitoring capabilities, legal departments and contract administrators constantly experience a wealth of problems in managing their contracts. Without a centralized contract management system, organizations run the risk of revenue leakage, missed milestones, and compliance issues. Hence, companies must develop a contract lifecycle management (CLM) strategy to help them automate workflows, streamline processes, overcome contract bottlenecks, and reduce legal and compliance risks. Join a panel of key thought leaders assembled by The Knowledge Group as they delve into an in-depth analysis of the latest contract lifecycle management trends and developments. The speakers will also discuss strategic approaches and tools to help legal teams modernize their CLM processes. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/block-email-threats-with-ai/ As businesses continue to shift their operations virtually, cyberattacks also come in more sophisticated forms, posing worse risks and jeopardizing company data. One of the most common malicious activities that victimize companies today are phishing attacks. Phishing is a type of cyberattack when hackers, disguised as legitimate entities, steal important data such as login credentials or bank details from unsuspecting individuals. Typically done thru emails, recipients are prompted to click on links that would automatically install malwares into their systems and initiate the theft. This higher-level of threat also needs a more powerful and holistic approach in the form of artificial intelligence (AI). Now more than ever, businesses need a software that offers automation to help them filter malicious emails and block attacks before they can even start. The Knowledge Group has assembled a panel of key thought leaders to provide the audience with an in-depth analysis of phishing attacks and how to prevent them. In a LIVE Webcast, the speakers will dissect the important role of AI in defending against hackers or theft attempts. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/intellectual-property-portfolio-strategic-management-tips-cle/ A well-managed intellectual property (IP) portfolio is a huge boost to companies in today's increasingly competitive market. With a significant role in generating invaluable rewards, business leaders are now focusing their efforts towards a sound IP portfolio management policy. While the value of a solid IP portfolio drives business growth and helps in resolving IP-infringement conflicts, managing an IP portfolio is coupled with challenges that require comprehensive strategies. Thus, policymakers and all concerned individuals must always be a step ahead and must be able to gauge their strategies with the latest trends and developments. Join a panel of key thought leaders and practitioners assembled by The Knowledge Group as they provide a comprehensive discussion of the current developments shaping the IP landscape. Speakers will also offer practical tips to help companies better manage their IP portfolio. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/eb-5-immigrant-investor-program-cle/ The reauthorization of the EB-5 Regional Center Program (RC Program), now entitled the EB-5 Reform and Integrity Act of 2022, represents a renewed and valuable source of foreign capital. Key aspects revised by this bill include adjustments in the investment threshold, reauthorization time frame, targeted employment regulatory definition, and several security and integrity measures. As the new bill brings significant changes to the RC program, it has also created new challenges for the EB-5 investment industry. Thus, to ensure compliance and avoid potential legal pitfalls, there is a need for regional centers, project developers, and foreign investors to keep abreast of the latest developments in the immigration regulatory landscape. Join a panel of key thought leaders and distinguished professionals organized by The Knowledge Group as they provide a comprehensive discussion of the recent changes in the EB-5 Immigrant Investor Program. Speakers, among other things, will offer practical tips and strategies to ensure compliance with applicable laws. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/fcpa-under-bidens-administration-cle-2022/ The Biden administration considers corruption a top threat to national security that impacts the economy, the global anti-poverty development initiatives, and the overall democratic ideologies. To address this issue, the administration further elevates its enforcement efforts to counter corruption, including the amendment of the Foreign Corrupt Practices Act (FCPA). Businesses and other organizations concerned should, therefore, be well-versed with any developments in this area to stay compliant and keep legal risks at bay. Join a panel of key thought leaders and distinguished professionals organized by The Knowledge Group as they provide a comprehensive discussion of the latest trends and developments surrounding FCPA under the Biden administration. Speakers, among other things, will offer practical compliance strategies in this ever-changing regulatory landscape. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/cryptocurrencies-and-money-laundering-cle/ The growing market participation in digital asset transactions further drives governmental scrutiny, particularly in anti-money laundering enforcement involving cryptocurrencies. Recognizing the opportunities and risks presented by the tremendous growth of cryptocurrency, the Biden administration has issued an Executive Order on Ensuring Responsible Development of Digital Assets. The DOJ, with its new crypto crime-fighting enforcement team, also continuously expands its efforts to ramp up the prosecution of crypto-related offenses. However, the applicable regulatory framework and the classification of cryptocurrency as a security, commodity, or currency remains unclear despite the ongoing developmental focus. Join a panel of key thought leaders and distinguished professionals organized by The Knowledge Group as they provide a comprehensive discussion of anti-money laundering enforcement trends involving cryptocurrencies. Speakers, among other things, will also offer practical tips and strategies for transacting digital assets amidst legal uncertainties and unclear regulatory guidelines. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/navigating-antitrust-issues-in-the-pharmaceutical-and-life-science-industries-cle/ Antitrust litigation in the life sciences sector has continued to grow and evolve, with a rapid mix of innovate theories and impactful court decisions over the past few years. Pharmaceutical companies must constantly consider the changing landscape as they pursue their business strategies to avoid legal pitfalls, and attorneys must stay up-to-date on decisions and strategies that are shaping the next generation of litigation. Listen as a panel of distinguished thought leaders organized by The Knowledge Group provide the audience with an in-depth discussion of the trends, developments, and critical issues surrounding pharmaceutical antitrust matters. Our panel will provide the audience with insight on recent cases that are shaping the litigation battlefields of tomorrow, as well as thoughtful analysis of the key issues that separate the cases. Using a phased approach, they will walk you through the background of these key cases, and separate out the implications for class certification, merits issue, and how expert testimony can be used most effectively. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/antitrust-enforcement-in-the-world-of-no-poach-cle/ For many years, antitrust legal activity and enforcement was focused on conduct related to competitors' product markets. However, recently, several cases have focused on activities associated with no-poaching, or agreements between industry competitors relating to their employees and workforces. The labor and employment paradigm shift and the clear ramp-up of antitrust enforcement have placed managers on alert and spiked awareness of employers with regards to a new set of rules and a rewriting of what labor compliance now means. The urgency has been made more important by recent indictments for antitrust in employment like the case of Surgical Care Affiliates LLC and its successor SCAI Holdings, LLC. In a LIVE Webcast, a panel of thought leaders and practitioners assembled by The Knowledge Group will discuss the latest enforcement trends and what employers need to watch out for. Speakers will also offer litigation strategies and best practices to ensure compliance. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/dojs-new-cryptocurrency-task-force-means-for-your-firm-cle/ As digital assets and distributed ledger technologies continue to develop, cybercrimes involving cryptocurrencies also worsen. From email phishing to ransomware, hackers have shifted their attacks into more pervasive and malicious forms breaking even the most sophisticated security systems. Thus, the DOJ, together with the National Cryptocurrency Enforcement Team (NCET) headed by Eun Young Choi, further expands its efforts to scrutinize and regulate the cryptocurrency market. Businesses involved in the cryptocurrency space should be well-versed with all the emerging developments and scrutiny efforts that apply within the industry to avoid legal pitfalls. Join a panel of key thought leaders and distinguished professionals organized by The Knowledge Group as they provide a comprehensive discussion of the recent trends and developments surrounding cryptocurrency enforcement. Speakers, among other things, will offer practical tips and strategies to avoid non-compliance. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/a-comprehensive-guide-on-non-fungible-tokens-cle-2022/ The recent surge of non-fungible tokens (NFTs)—in number, value, and type—has become a clear sign of their high growth potential across all types of industries. By associating digital and physical goods with a unique identifier on a tamper-resistant blockchain, NFTs allow for unprecedented levels of security, authenticity, and digital provenance, while raising novel issues involving intellectual property, data privacy and identity management. The continuous demand for NFTs breeds new forms of investment and revenue opportunities, and many businesses of all stripes are rapidly entering the NFT space. As with any emerging technology, however, there are numerous legal and practical issues to consider, and the potential for a great reward is balanced by the risk of great loss. Understanding the potential risks of NFTs before investing is critical. In a LIVE Webcast, a panel of thought leaders and practitioners assembled by The Knowledge Group will discuss the recent trends and significant challenges surrounding NFTs and the associated legal landscape, including helpful insights to avoid potential risks. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/the-zero-trust-approach-2022/ The looming threat of cloud and network security risk exposures has compelled organizations to actively bolster their data systems and cyber resiliency now more than ever. In response to the growing ineffectiveness of network perimeter defenses, businesses have increasingly turned to a “Zero-Trust approach” to strengthen defenses against sophisticated cyber-attacks. Zero-Trust is a rising security model that restricts access control to a wider environment by eliminating implicit trust, without sacrificing performance and user efficiency. In a recently issued executive order, President Biden endorsed Zero-Trust as the blueprint for a more secure future, mandating the security architecture for all governmental entities. While these developments present opportunities for organizations to level up their cybersecurity programs, businesses should be aware of the unique considerations that come along with implementing a Zero Trust model. Tune in on May 24, 2022, as a panel of distinguished IT professionals organized by The Knowledge Group, provide a comprehensive discussion of the Zero Trust approach. Speakers will offer practical tips and strategies appropriate for businesses to manage security threats. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/diversity-equity-and-inclusion-cle-2022/ Diversity, equity, and inclusion (DEI) practices in the legal profession affect the public's perception of an equal and fair judicial system. However, even with existing DEI policies and programs within legal organizations, they are still generally perceived as falling behind other sectors. Good DEI practices begin at an organizational level. Thus, law firms should set goals and continue to look for DEI investment opportunities, particularly in the leadership and management aspects. Listen as a panel of distinguished professionals organized by The Knowledge Group provide the audience with a comprehensive discussion of the recent trends and developments surrounding DEI practices in the legal industry. Speakers, among other things, will offer practical strategies to address the challenges and issues in promoting equity in the legal profession. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/restrictive-covenants-and-non-compete-agreements-cle-2022/ Over the past years, multiple states have enacted and amended laws against unfair competition. However, the push to widen the scope of banning restrictive covenants and non-compete agreements raises concerns among employers, especially in protecting important company assets and trade secrets. This is further challenged by the hybrid and “new normal” work setup because of COVID-19. Prompted by the increased enforcement focus to promote fair competition in the economy, federal actions limiting restrictive covenants are likely to be seen. Thus, employers must ensure that all existing and future agreements are compliant with relevant state laws and must contain adequate protection. Listen as a panel of thought leaders and practitioners organized by The Knowledge Group provide the audience with the latest legislative developments surrounding restrictive covenants and non-compete agreements. Speakers will offer best strategies for businesses to ensure compliance and protection at the same time. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/restrictive-covenants-and-non-compete-agreements-cle-2022/ Over the past years, multiple states have enacted and amended laws against unfair competition. However, the push to widen the scope of banning restrictive covenants and non-compete agreements raises concerns among employers, especially in protecting important company assets and trade secrets. This is further challenged by the hybrid and “new normal” work setup because of COVID-19. Prompted by the increased enforcement focus to promote fair competition in the economy, federal actions limiting restrictive covenants are likely to be seen. Thus, employers must ensure that all existing and future agreements are compliant with relevant state laws and must contain adequate protection. Listen as a panel of thought leaders and practitioners organized by The Knowledge Group provide the audience with the latest legislative developments surrounding restrictive covenants and non-compete agreements. Speakers will offer best strategies for businesses to ensure compliance and protection at the same time. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/restoring-trust-and-integrity-to-cybersecurity/ As cyber incidents become increasingly sophisticated and complex, the Biden administration has to step up its initiatives to ensure the effective implementation of cybersecurity and privacy in both public and private sectors. One of these measures includes the recently signed Executive Order on Improving the Nation's Cybersecurity (EO 14028) which requires the Federal Government to work with the private sector in promoting a safer cyberspace and adapting to the dynamic virtual environment. These recent and emerging cybersecurity trends underscore the need for companies and organizations to invest in a cybersecurity solution that will not just save them from cyber-attacks, but will also provide an efficient vision to mitigate future data breaches. The Knowledge Group has invited key thought leaders and practitioners to provide the audience with an in-depth analysis of the latest developments in cybersecurity. The speakers will also discuss helpful strategies to prevent cyber-attacks in this rapidly evolving digital landscape. For any more information please click on the webcast URL at the top of this description.

This week, Flavilla is joined by Bolaji Sofoluwe. They discuss market expansion and business internationalisation.Bolaji is an internationalisation and market expansion expert with over twenty years of experience in general consulting, strategy and banking. Her role as Managing Director of the Enterprise Trade and Knowledge Group, UK has involved providing companies and businesses with the right representation and knowledge to enter and expand across African markets. She has personally supervised the execution of projects in over 32 African countries.[00:11] Episode summary[01:00] Introducing Bolaji[03:08] Bolaji's entrepreneurial journey [05:11] What opportunities does Africa have for businesses?[06:54] What are the most common barriers for businesses looking to expand into new markets?[11:32] ETK Group's role in business internationalisation and technology[18:24] When is the best time to expand?[22:50] The difference between traditional and tech entrepreneurship [26:51] The benefits of being on civil advisory boards [30:07] What does Bolaji wish she knew sooner?[33:19] Bolaji's advice for speculative investors [34:59] How does Bolaji want to be remembered To connect with Bolaji, CLICK HERETo visit ETK Group's website, CLICK HERETo join the Tech Brains Talk mailing list for more perks, CLICK HERETo find out more about the 3 Colours Rule Agency, CLICK HERE

Webcast URL: https://knowledgewebcasts.com/know-portfolio/structuring-an-effective-third-party-risk-management-program-cle/ Today's digital landscape has opened vast opportunities for companies to rely on third-party software and applications when it comes to important business transactions. However, the onset of the remote workforce arrangements has instigated a surge of changes and disruptions in the way businesses deliver their services to their clients. These changes posed higher level risks and compromised sensitive data across industries, including the financial sector. Establishing an effective third-party risk management (TPRM) program has become vital now more than ever and businesses are called to align their TPRM practices with the most updated regulations to mitigate risks. Join a panel of practitioners and TPRM thought leaders assembled by The Knowledge Group as they delve into an in-depth analysis of the current trends involving third-party risk management. The speakers, among other things, will provide financial institutions with tips and best practices to strengthen and structure their TPRM programs in a rapidly evolving digital landscape. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/ip-rights-enforcement-and-technology-implications-cle/ Technological advancements have paved the way for businesses and organizations to leverage a faster and cheaper information technology (IT) and intellectual property (IP) processing. However, these massive digital trends, which are expected to continue in 2021 and beyond, have prompted unique challenges in the IP sector. The continuously shifting IT landscape has also led to a complex IP rights enforcement, making it more vulnerable to potential theft and infringement. Thus, IP holders must always be well-versed with the latest developments and other technological implications to better protect their assets and gauge their compliance practices. The Knowledge Group has assembled a panel of key thought leaders to provide the audience with an in-depth analysis of IP rights enforcement amidst the current technological revolution. Speakers will discuss the various challenges brought by these developments and will offer helpful tips to strengthen one's protection and compliance strategies in this evolving legal climate. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/trends-and-developments-in-the-tcpa-cle/ The TCPA landscape has changed since the Supreme Court's ruling in Facebook v. Duguid, but the risks of non-compliance with TCPA rules and regulations still pervade all industries. Even in light of the narrowed definition of an auto-dialer, Courts are allowing auto-dialer claims to survive Motions to Dismiss, allowing for discovery before determining whether calls were made using an auto-dialer. We have seen an increase in Do-Not-Call and pre-recorded voicemail claims since Duguid, as well. And, of course, Junk Fax Cases and Wrong Number cases still pose significant risk. States are also crafting their own state telephone protection acts which presents additional compliance issues for those who market nationwide, and particularly in Florida. These and other important updates underscore the need for companies to be abreast with the ever-evolving TCPA paradigm to avoid risks of violations and potential litigation. Join a panel of key thought leaders assembled by The Knowledge Group as they provide a comprehensive analysis of the current trends and recent court rulings involving the TCPA. Speakers will also offer practical compliance strategies in this rapidly evolving TCPA landscape. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/conducting-internal-investigations-in-the-time-of-covid-19-cle/ Conducting an internal investigation is a critical step to consider when allegations of misconduct come to light. However, the increased organizational risks brought by the COVID-19 pandemic, including the significant uptick in complex internal complaints, have turned this aspect of business operation even more challenging. Companies today must start prioritizing effective internal investigations strategies to avoid potential risks and issues. They need to adapt their approaches in the post-COVID-19 era while maximizing protection and compliance. Thus, practical preparedness related to the essential steps and guiding principles of internal investigation is necessary to weather all challenges that might come in the process. Listen as a panel of key thought leaders and practitioners organized by The Knowledge Group provide the audience with the best practices and key considerations to maintain compliance when conducting internal investigations in a post-COVID-19 era. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/understanding-the-new-ccpa-cpra-amendments-cle/ The California Privacy Rights Act (CPRA) which refines and expands existing privacy regulations under the California Consumer Privacy Act (CCPA) is now coming on-stream. With the developments and regulatory updates the CPRA is currently posing, organizations are now moving to strengthen their data protection practices and starting to adapt to the anticipated changes. While the amendments brought by the CPRA aim to strengthen consumer privacy rights, these also make compliance more challenging as additional requirements and tighter rules related to the collection and sale of personal information take effect. Having impact on both California and international consumer data processing, businesses need to take extra steps to maintain compliance and effective data privacy operations. In this LIVE Webcast, data protection and privacy professionals organized by The Knowledge Group will provide an in-depth discussion of the California Privacy Rights Act (CPRA). The speakers will dissect every emerging development and its implication on businesses and the general compliance practices. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/international-arbitration-cle-2021/ With the tighter restrictions on public gathering brought by the COVID-19 pandemic, the international arbitration community turned to remote hearings and proceedings for a more flexible and continuous dispute resolution. However, this “new normal” has instigated significant hurdles, particularly in contractual defenses and damages analysis. In this LIVE Webcast, a panel of thought leaders organized by The Knowledge Group will provide an in-depth discussion of the recent developments in the international arbitration area. Speakers will analyze the different challenges faced by arbitrators to ensure an efficient dispute resolution amidst the pandemic. They will also examine critical issues and layout effective case management techniques for facilitating dispute settlement in a rapidly evolving legal landscape. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/finra-arbitration-and-enforcement-cle-cpe/ The FINRA arbitration and enforcement landscape has been continuously reshaped with rule changes as well as complications due to Covid-19 restrictions and the resulting change to remote work. Thus, all affected professionals must keep themselves abreast of the emerging updates in this space. In this LIVE CLE Webcast, a panel of thought leaders and professionals brought together by The Knowledge Group will provide a review of FINRA Arbitration and Enforcement in 2021 and discuss what lies ahead for 2022. Speakers will discuss the challenges and changes in this space due to recent events and regulatory developments. For any more information please click on the webcast URL at the top of this description.

On this weeks podcast, Connor is joined by Joel Walker, Co-Founder and  COO of The Knowledge Group (TKG). On the podcast Joel talks about his career in outsourcing that has led him to help found TKG. Connor and Joel have a lively discussion around remote working specifically in outsourced organisation like sales and contact centres as well as the future of outsourced labour. Joel also discusses how TKG solve complex customer needs by harnessing machine learning and technology to match  client requirements with an expert partner network and a rapidly growing international marketplace.Connect with Connor: https://www.linkedin.com/in/hrmconnorheaney/Connect with Joel Walker: https://www.linkedin.com/in/joelwalker/Visit CXC: www.cxcglobal.comVisit The Knowledge Group: www.welovetoknow.com

Webcast URL: https://knowledgewebcasts.com/know-portfolio/ma-transactions-cle/ Successful merger and acquisition (M&A) transactions do not happen by accident. A key to success is recognizing and avoiding common pitfalls that can jeopardize your transaction. Now more than ever, companies and their lawyers must be familiar with the practical know-how and action steps needed to manage risk and achieve a successful M&A outcome. In this LIVE Webcast, a distinguished panel of key thought leaders and professionals assembled by The Knowledge Group will identify 10 common M&A pitfalls and how to avoid them to assist you in completing a successful transaction. Our experienced M&A attorney panelists look forward to sharing lessons learned the hard way over 50 years of M&A experience between them. Speakers will offer helpful insights and practical tips for both buyers and sellers about how to avoid problems that can slow down or even ruin your deal. This Webcast will benefit both attorneys and business persons involved in or considering an M&A transaction. For any more information please click on the webcast URL at the top of this description.

Webcast URL: https://knowledgewebcasts.com/know-portfolio/class-certification-in-antitrust-cle/ Class certification standards continue to evolve as new litigation trends emerge and sweeping decisions come down from courts. In the antitrust class action landscape, recent issues include the use of statistical analysis, the preponderance of evidence standards, and the resolution of conflicts regarding the number of uninjured class members. Practitioners should always expect new pitfalls that may arise given the ever-changing state of class action law. Join a panel of key thought leaders and professionals assembled by The Knowledge Group as they examine the recent class certification issues in antitrust cases. Speakers will also provide practitioners with helpful litigation strategies to help them mitigate risks and maximize opportunities. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/fiduciary-duty-claims-litigation-cle/ The litigation landscape for fiduciary duty claims has been continuously evolving with the recent developments and court rulings. As the number of lawsuits increase, companies are confronted with a myriad of challenges and compliance hurdles. Failure to maintain a good fiduciary relationship could pose risks of litigation which may result in monetary penalties and reputational damages. This underscores the importance for companies to keep themselves abreast of emerging trends in this field of law. They must also revisit their litigation techniques and practices to avoid pitfalls and have the advantage when faced with this type of lawsuit. In a LIVE Webcast, a panel of key thought leaders and distinguished professionals assembled by The Knowledge Group will present the audience with a comprehensive discussion of recent trends and developments in fiduciary duty claims litigation. Speakers will also discuss common pitfalls and offer best practices to mitigate litigation risks. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/cloud-based-sales-tax-solutions-cpe/ The rise of sales tax automation has made it possible for companies to turn their manual tax processes into streamlined and efficient systems. It has dramatically improved everyday tasks, like data validation, which can now be performed with increased speed, ease, and accuracy. Today, as sales tax technology moves towards the cloud, more and more tax leaders are able to go beyond just overcoming error-fraught procedures. Tax departments, which were once boxed in compliance-only function, are now taking a more strategic role in reducing total cost of ownership (TCO) and driving revenue. Join a panel of thought leaders and distinguished professionals assembled by The Knowledge Group as they take a deep dive into the evolution of cloud-based sales tax solutions. Discover how these solutions can help your company cut TCO and increase ROI. For any more information please click on the webcast URL at the top of this description.

Special Edition of the CX Files focused on the recent violence in South Africa. What will it mean for BPO and continued confidence in South Africa?   Peter Ryan Principal at Ryan Strategic Advisory https://www.linkedin.com/in/peter-ryan-montreal/   Mark Essey CEO, Capability BPO https://www.linkedin.com/in/markessey/   Stephen Loynd Founder and Principal at TrendzOwl https://www.linkedin.com/in/stephenloynd/   Dave Rumble  Co-founder, The Knowledge Group https://www.linkedin.com/in/david-rumble-4a4a09b/

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/protection-in-the-pharmaceutical-industry-cle/ As the world develops and distributes safe and effective vaccines against COVID-19, the pharmaceutical industry is confronted with additional trade secrets protection challenges. Issues include the increased the burdens of protecting their assets, the immense level of R&D, the substantial impact of remote work, and COVID-related legal restrictions. Pharmaceutical companies must implement effective trade secrets protection strategies to manage threats amidst this crisis. In this LIVE Webcast, a panel of thought leaders and professionals brought together by The Knowledge Group will provide the audience with an in-depth discussion of trade secrets protection in the pharmaceutical industry. Speakers will present important issues concerning this topic and will provide essential practices needed in this time of uncertainty. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/the-rise-of-fcra-litigation-cle/ While lawsuits brought pursuant to other consumer protection statutes have seen declines in recent years, there has been a steady increase of Fair Credit Reporting Act (FCRA) litigation, with claims and defenses continuing to evolve and develop. Due to these evolving claims and defenses and the prevailing regulatory risks associated with the FCRA, as well as the significant recent Supreme Court decision in TransUnion LLC v. Ramirez, it becomes more crucial for companies and their counsel to be proactive in revisiting and updating their current FCRA compliance programs and staying abreast of litigation trends. Furthermore, being in the know of the latest FCRA regulatory trends and updates is essential in minimizing further legal risk issues. Structuring effective defense strategies for litigation readiness must also be prioritized. In this LIVE Webcast, a panel of key thought leaders and practitioners assembled by The Knowledge Group will provide the audience with an in-depth discussion of FCRA litigation trends. Speakers will present crucial considerations as well as effective litigation strategies in bringing out the best in this type of lawsuit. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/preventing-ransomware-attacks-cle/ Most, if not all, of today's businesses are turning to technology to improve the productivity of their business processes. While such an undertaking provides opportunities to increase the bottom line, the risks of sophisticated ransomware attacks that come along with it should never be ignored. Cybercriminals are here to stay with new tactics and strategies to hostage highly significant business data. If not properly addressed, ransomware attacks can result in significant technical, financial, and reputational damages. Now more than ever, organizations need to be proactive by implementing up-to-date cybersecurity approaches. In this LIVE Webcast, a panel of thought leaders and professionals brought together by The Knowledge Group will discuss how businesses can give a boost to their IT security and resiliency to effectively address ransomware threats. Speakers, among other things, will share insights on why backup and recovery solutions are gaining traction across industries and what to consider when selecting the best option for one's organization. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/mitigating-third-party-risk-in-the-digital-supply-chain-cle/ Digital supply chain is currently gaining prominent recognition due to its greater versatility as compared to traditional supply chains. Because cybersecurity risks and third-party attacks have skyrocketed at an alarming rate, more businesses now prefer the digital way. However, cyber-related supply chain threats are always almost impossible to prevent. As businesses seek to leverage the potentials of this growing tool, new challenges also start to emerge. To take on this new level of supply chain challenges, organizations must, therefore, implement effective supply chain management (SCM) tools and integrate a more advanced risk-based approach. Coming up with best compliance strategies is a vital part in ensuring business continuity and resiliency. Listen as a panel of distinguished professionals and thought leaders organized by The Knowledge Group present an in-depth discussion of mitigating third-party risks in digital supply chains. Speakers will also provide effective strategies in keeping a company's supply chain in shape. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/data-privacy-and-security-strategies-cle/ With today's rapidly evolving digital landscape, cyber threats and data breaches are becoming more sophisticated in terrorizing businesses and organizations of any size. Furthermore, the constantly changing data protection and privacy requirements and policies add up to the complexities and challenges for companies. Without an effective response plan, these threats and issues may pose risks that could significantly disrupt important operations. Thus, the need for companies to integrate effective data privacy and security platforms becomes more important than ever. Integrating these types of programs do not only ensure maximum management and protection of business data but also help to meet the ever-dynamic compliance goals of every company. In a LIVE CLE Webcast, a panel of key thought leaders and professionals assembled by The Knowledge Group will provide the audience with an in-depth discussion of data privacy and security. Speakers will also discuss the considerations of essential data security platform and offer practical strategies in mitigating risk exposure and compliance issues. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/beyond-emails-and-documents-cle/ With most legal matters now involving large amounts of electronically stored information (ESI) extracted from online platforms, the collection and preservation of this data have become crucial steps in modern litigation. But finding, collecting, exporting, and ultimately presenting evidence hidden in a modern digital platform like WordPress, Facebook, Twitter, Slack, or Microsoft Teams can be a challenge. Not only can it be difficult to find relevant evidence amidst thousands of posts, groups, comments, and conversations, but generating defensible copies that will both stand up in court and be understood by a jury isn't easy. With this in mind, legal professionals must adopt up-to-date tactics and tools to help them improve the quality of their digital evidence and cut down on the time and effort needed to collect and prepare this ESI. Join a panel of industry experts assembled by The Knowledge Group as they provide an in-depth analysis of the latest trends and developments in handling ESI from modern online platforms. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/achieving-true-cybersecurity-resilience-cle/ Today's cyber-vulnerable digital environment continues to pose a plethora of security issues to organizations of all sizes. This underscores the importance of securing a reliable cybersecurity framework to prevent these increasingly sophisticated cyberattacks from compromising a business. However, falling victim to a data breach is no longer a question of if, but when. It is, therefore, equally important for companies to implement a comprehensive disaster recovery plan to ensure business continuity and minimize downtime during and after an attack. Join a panel of thought leaders and professionals brought together by The Knowledge Group for this informative webinar as they dive into the hows and whys of a sound cyber incident response and disaster recovery plan. They will also uncover the cyber risk issues organizations face today and will offer expert insight on how to deal with these challenges. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://www.theknowledgegroup.org/webcasts/california-consumer-privacy-act-ccpa/https://knowledgewebcasts.com/know-portfolio/dojs-heightened-enforcement-on-no-poach-agreements-cle/ In 2016, the Department of Justice (DOJ) and the Federal Trade Commission (FTC) issued its Joint Guidance for Human Resources Professionals on no-poach agreements. Since then, the Antitrust Division has continuously emphasized its initiatives in scrutinizing potential anticompetitive employment agreements. With the heightened regulatory investigation on no-poach agreements, companies are confronted with a myriad of challenges including exposure to lawsuits and enforcement actions. To manage these risks, businesses must revisit their practices and policies on employment agreements as well as keep themselves abreast with emerging developments in antitrust law. In a LIVE CLE program, The Knowledge Group has brought together a distinguished panel of thought leaders and practitioners to provide the audience with a comprehensive discussion of the DOJ's recent enforcement initiatives on no-poach agreements. Speakers will also present emerging regulatory trends and developments in antitrust law and offer the best compliance practices as well as tips in drafting standard employment agreements to avoid legal liabilities. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/guide-on-intelligent-process-automation-cle-cpe/ As COVID-19's economic impact continues to generate shock waves among financial institutions, incorporating solutions that would ease banking activities is vital. Consequently, intelligent process automation (IPA), which enables businesses to create digital platforms and faster end-to-end processes, is currently gaining popularity. This momentum is brought by IPA's benefits that expand from saving time and reducing costs to avoiding physical interaction between clients and employees. Because it is imperative for banks and credit unions to be abreast of the current process automation initiatives arising in the payment industry, The Knowledge Group has assembled a panel of thought leaders and practitioners who will engage into an in-depth discussion of the IPA trends and developments in banking transactions. Speakers will also offer practical strategies and maximizing opportunities for this digital technology in light of the COVID-19 financial crisis. For any more information please click on the webcast URL at the top of this description.

* Use coupon code PODCAST25 for 25% off this webcast * Webcast URL: https://knowledgewebcasts.com/know-portfolio/cybersecurity-management-cle/ To keep businesses running efficiently even amid the COVID-19 crisis, different organizations shifted their operations to the “new normal” remote workforce environment. However, aside from the challenges of this sudden shift, the risks of cybersecurity attacks have also rapidly increased. Cyber threats have become more rampant, taking advantage of the situation and specifically targeting remote workers. To take on this new level of cybersecurity challenges, it is of utmost importance that companies integrate a more advanced set of cybersecurity risk management tools and strategies that will cater to effective detection and prevention of cyber risks. In this LIVE Webcast, a seasoned panel of thought leaders and professionals brought together by The Knowledge Group will provide the audience with a thorough discussion of cybersecurity management in the “new normal”. They will analyze the latest management trends, developments, and challenges in a remote environment. Speakers will also offer effective strategies and best practices to efficiently manage cybersecurity risks. For any more information please click on the webcast URL at the top of this description.

With business down more than 20% and one in every five employees losing their jobs, 2020 was a dark time for the restaurant industry. Despite these gloomy numbers, 2021 is already showing signs that the light is at the end of the tunnel. We are starting off a new season of Order Up by welcoming back to the show Hudson Riehle, Senior Vice President of Research and Knowledge at the National Restaurant Association. Hudson joined us to discuss the 2021 State of the Restaurant Industry Report. Take a listen to learn the latest trends and numbers.   (01:25) - Research & Knowledge Group (02:38) - 2020 industry sales (07:10) - Restaurant survival (15:44) - Consumer intentions (18:11) - Workforce outlook (22:28) - Reaching critical mass (26:21) - Innovation continues This podcast is not intended to provide medical or legal advice.  Adherence to any suggestions regarding the COVID-19 viral disease cannot ensure prevention of infection. Given the rapidly evolving nature of the pandemic, guidance may change as per our understanding of the unique challenges that COVID-19 poses within each country, state, and locality.  Neither the National Restaurant Association nor its affiliates warrant or guarantee the accuracy or suitability of any information offered, and the podcast listener is encouraged to do their own research, and where appropriate, obtain the advice or guidance of legal counsel or the input of other experts with respect to their practices and/or applicable laws. If you'd like to receive new episodes as they're published, please subscribe to https://www.restaurant.org/events/learning/podcasts/order-up (Order Up) in https://podcasts.apple.com/us/podcast/order-up/id1511211971 (Apple Podcasts), https://podcasts.google.com/?feed=aHR0cHM6Ly9mZWVkcy5zaW1wbGVjYXN0LmNvbS9IcFhHRHhqVQ (Google Podcasts), https://open.spotify.com/show/3SOAkud8tkbaLCaU8W4Ne5 (Spotify) or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in https://podcasts.apple.com/us/podcast/order-up/id1511211971 (Apple Podcasts). It really helps others find the show. https://www.dante32.com/ (Podcast episode production by Dante32.)