Podcasts about patient relations

Ever had a difficult patient who seemed like more trouble than they were worth? It happens to all of us and it's not that the patient is bad, it's that we don't have the right processes in place to avoid customer related headaches. One of the biggest advantages of running a private, cash-based practice is the freedom to choose how you handle patient payments—including the ability to offer refunds strategically. In this episode, I share a real-world example where a refund could have prevented major headaches, negative reviews, and even a potential malpractice lawsuit. I also break down: Why refunding a patient's money is sometimes the best business decision How this flexibility helps protect your practice from bad faith disputes How refunds build long-term trust and improve your reputation If you're a physician considering a cash-based or direct-care practice, this episode will help you understand how having control over financial policies can protect your career and reduce liability. ---------------------------- Thanks for tuning in to the Digital Nomad Physician podcast! If you're a physician looking to build more freedom into your career—whether it's through starting a virtual practice, transitioning to a cash-based model, or exploring alternative careers—you'll find tons of resources on my website.

In the final installment of the Full-Arch Operations series, the Dental Implant Machine hosts Greg Essenmacher, CEO of GNA Consult, for an in-depth discussion on patient relations and the overall patient experience in full-arch dental operations.Greg shares his expertise on enhancing communication, building trust, and providing exceptional care at every touchpoint. This episode is packed with actionable strategies to help dental professionals refine their practice and foster strong patient connections.Make sure to revisit Parts 1 and 2 for a complete guide to full-arch operations.Get Social With DIM: LinkedInFacebookInstagram

In dieser spannenden Episode des Lebenswege Podcasts erzählt Bärbel Klepp, wie sie als ausgebildete Tierärztin im Außerfern in der Großtierpraxis begann und schließlich ihren Weg über die Pharmaforschung, den Konsumentenschutz und das Gesundheitsministerium bis hin zur Selbstständigkeit im Gesundheitsbereich fand. Nach vielen Jahren in der Pharmaindustrie, in der sie unter anderem Verantwortung für Kommunikation und Patient Relations übernahm, spürte Bärbel immer stärker, dass sie diese Karriere trotz aller Erfolge nicht mehr erfüllte. Die Herausforderungen durch die Pandemie führten dazu, dass sie sich neu orientierte, zwei Ausbildungen absolvierte und nun selbständig Menschen mit lebensverändernden Diagnosen mit "Care for You" unterstützt. Du hast eine spannende Lebensgeschichte, die du mit mir und meiner Community teilen willst? Dann schreib mir eine Mail an: lebenswegepodcast@gmail.com Teil mir auch gerne dein Feedback und Wünsche für neue Interview Gäste, die du gerne hören würdest: https://www.facebook.com/Lebenswege-Podcast-103348588053385 https://www.linkedin.com/in/andreadomenig/ https://www.instagram.com/andrea_domenig/ Intro: Walk Around by Roa https://soundcloud.com/roa_music1031 Creative Commons — Attribution 3.0 Unported — CC BY 3.0 Free Download / Stream: https://bit.ly/walk-around-roa Music promoted by Audio Library https://youtu.be/BimtUhUirnwFotos auf dem Logo von Foto Schuster & Miriam Mehlmann

In this episode, Dr. Schmidt talks with JoAn Majors, CSP, CVP, RDA, on leadership and communicate skills. She is the author of several books, including "Permission to be Honest: Tough Talk on Soft Skills for Providers of Care and Their Teams." She shares ways to approach patients and have conversations about care needs, emphasizing the importance of asking the right questions and promoting a posture of curiosity. JoAn is the co-founder and content creationspecialist of The Soft Skills Institute, an AGDPACE National CE provider. She and her husband, Dr. Chuck Majors, a second-generation dentist, provide online content that is scalable, affordable, and predictable for maximum implementation and after-care. Listen now.

Injector Life, Patient Relations, Business Tools, Private Equity - Join us in this week's podcast as we sit down with successful aesthetic practitioner and founder of Destination Aesthetics, Shawna Chrisman! We discuss the challenges and rewards of being a woman in aesthetics while also navigating the demands of career and personal life. Shawna shares her journey of building Destination Aesthetics, reflecting on humble beginnings and the grind that goes into building a Top 5 Allergan account. Between the complexities of managing staff to implementing effective systems and procedures, there are many hurdles and roadblocks to overcome when starting your own practice, but it is definitely possible through hard work and perseverance! Tune in to learn about the pursuit of happiness, decision-making, and advocating for authenticity in both your personal and professional life!

#012: Ovarian rejuvenation - what exactly is it and why is it not just for women battling infertility?  From improved skin care, to balanced hormones: in this week's episode, I had the pleasure of speaking with Dionne Mameshin, Director of Patient Relations and Business Development with Gen5 Fertility Center on this exact topic.   Gen 5 Fertility Center in San Diego, California, is a pioneering facility offering outstanding services to people worldwide. Highly respected reproductive endocrinologist Samuel Wood MD, PhD, MA, MBA, HCLD/CC(ABB), FACOG, is one of the foremost fertility authorities in the world.  The Gen 5 Fertility Center team believes everyone should have the opportunity to live a fertile life and they treat each client the way they, as fertility experts, would like to be treated. The team consists of experienced fertility experts from prestigious backgrounds who work together to help every client achieve the best results possible.  Find out more about their services below:  https://www.gen5fertility.com/ Instagram TikTok Facebook YouTube ______________________________________________________________ Want to know the No. 1 reason most women get stuck in the vicious cycle of infertility grief and how to break it? ________________________________________________________________ Thanks to our amazing affiliates! Check out these deals just for you: Wild Wonder - Head to drinkwildwonder.com/LIFEBEYONDINFERTILITY and use code LIFEBEYONDINFERTILITY to get 15% off your entire order! _______________________________________________________________ If you haven't already, please rate, review, and follow the podcast to be notified of new episodes every Sunday. Plus, be sure to follow along on Instagram @lifebeyondinfertility. If Life Beyond Infertility has been at all valuable to you, help support me to ensure the future of the show. Every penny will help! To become a Life Beyond Infertility Premium Member and get amazing benefits such as extended guest interviews, ad-free listening, early access to new episodes, supporter shoutouts, and downloadable transcripts, click HERE.  If subscriptions aren't your thing and you want to give a 1-time show of support, click HERE.   ________________________________________________________________ AFFILIATES & SPONSORS: For podcast affiliate information or partnership inquiries, please email: charlie@charliedice.com.     WORK 1:1 WITH ME: If you're struggling with your fertility journey, and are craving connection and direction from someone whose been in your shoes...I'd love to show you the exact steps I took to find peace and happiness, even with my infertility, and teach you to not just survive, but thrive! I have a few spots left for a completely free, no-obligation 30-minute connection call where we dive into your unique situation and see if we're a good fit for each other. Click HERE to secure your spot before they're gone!  

Patients and families are at the heart of everything we do and it's important they share their healthcare experiences with us. Their feedback helps improve our programs, services and the care we provide. We encourage people to speak with their care team. They can also share their feedback with our Patient Relations department, which listens and responds with privacy and respect, gathers information and follows up on patient or family concerns. There is also the Office of the Alberta Health Advocates through the Ministry of Health. It empowers Albertans to be effective advocates in their own health and healthcare, and provides support and advocates for a healthcare system that is responsive and accountable to the people being served. Joining the AHS Podcast to talk about their roles are: • Sharon Berry, Patient Concerns Officer & Executive Director, Patient Relations • Catherine Douglas, Health and Mental Health Advocate, Alberta Health.

2022 Legislative Seminar Breakout Day 2 Originally Aired March 15, 2022, on ACB Media Channels 6, 7, and 8 3 Concurrent Breakouts • Breakout #1: The Intersection of Accessibility, Privacy, Security, & Safety (Originally Aired on ACB Media 6) Panel Lead: Clark Rachfal, Director of Advocacy & Governmental Affairs Presenters: Troy Otillio, CEO, AIRA Bryan Finney, CEO, Democracy Live Monica Desai, Vice President, Connectivity and Access Policy, Meta Breakout #2: Get Up and Get Moving: Why We Matter: The Importance of Patient Relations and Advocating for Our Health Panel Leads: Koni Sims, Board Member, American Council of the Blind Terry Suarez, Member, ACB's Get Up & Get Moving Campaign Amanda Selm, Member, ACB's Get Up and Get Moving Campaign Tony Stephens, Director of Development, American Council of the Blind Breakout #3: Teddie-Joy's Law/Older Individuals with Blindness Panel Leads: Jeff Thom, Chair, ACB Advocacy Steering Committee & Board Member, American Council of the Blind Mark Richert, President, eXcelsis LLC Find out more at https://acb-events.pinecast.co

There's a lot we don't know about this global situation. But at the same time, doctors and researchers are learning about the issues that accompany it.  Dr. Mac is uniquely qualified to give us a lay of the land.  Dr. Ami Mac is the Director of Translational Medicine and Patient Relations at the Stanford Genome Technology Center (SGTC). Here, she coordinates and advances interdisciplinary communication between participants in the healthcare ecosystem. This is a sobering and staggering episode on the implications of Long Covid. •What is long covid •The symptoms of long covid like memory loss, debilitating fatigue •The alarming occurrence of additional symptoms of long covid •How Dr. Mac found her way to Stanford Research •What is ME/CFS and how does it relate to Long Covid •10-12% of covid sufferers never recover from the virus •Co-morbid conditions EM/CFS - Long Covid: Mast-cell activation syndrome, Small intestinal bowel overgrowth, sub-clinical hypothyroidism •How to watch for symptoms •Biochemical processes are broken with people with ME/CFS •What can you do to support those dealing with Long Covid •Practices for coping with ME/CFS and Long Covid •Implications on the healthcare system •A call to action to share this episode 

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results.Our host, Nate Brown is joined by Jeannie Walters and Brian Carlson to talk about patient experience and how we can better reframe our perspective- even as CX professionals.Let's work together to make experiences that matter!Meet our guests:Jeannie Walters helps business leaders — from individuals to small businesses to fortune 1000s — learn and apply customer-centric initiatives that benefit their customers, employees, and bottom line. Jeannie believes that customer experience is more than a customer journey map or a Net Promoter Score. It's the actions a team takes on a daily basis to use these tools to serve your larger organizational goals.Jeannie approaches CX strategy in a different way: “Let's build the right vision, strategy, and outcomes around customer experience to meet or exceed our larger company-wide goals.”Working with cross-functional leadership, she helps organizations make CX a part of their everyday culture and not just a one-off initiative that's quickly forgotten about.Brian Carlson currently serves as Vice President of Patient Experience for Vanderbilt University Medical Center. Brian joined Vanderbilt in 2007 as Administrator of the Vanderbilt Eye Institute. Prior to Vanderbilt he served as CEO/COO of a multi-specialty physician group practice in Western New York and started his professional career at Northwestern Medical Faculty Foundation in Chicago. In his current role, he is strategically and operationally responsible for institutional performance on service programming and metrics. Operationally he has direct oversight to Guest Services, Patient Relations, Service Consulting, Physician Liaison, and Center for EMS Excellence. Strategically he advises on institutional goals, employee engagement, culture, and patient engagement programs, including online patient portal My Health at Vanderbilt.Key Takeaways:[1:45] What got Jeannie involved in the patient experience?[2:30] Brian shares what got him into the field of patient experience.[5:26] How do we equip patients with the right tools to navigate the healthcare journey?[7:50] There are many entry points to the healthcare system and CX´s work is about to make the experience easier and smoother.[10:20] Jeannie shares an example of patient experience in times of pandemic.[12:55] Jeannie talks about the value of journey maps.[14:32] How do we equip the group of people that are delivering the patient experience?[16:33] Service is at the center of the patient experience, we need to operationalize empathy.[18:15] Jeannie gives an example of innovation to enhance the patient experience.[21:20] Doctors need to have the space to be vulnerable too and talk about their feelings and struggles.[26:15] Teams are made not just by doctors and nurses, and all are part of the care team for each patient.[30:12] Nate talks about the power of the organization of tribes and how building communities is vital for human beings.[33:18] Don't lose sight of the basics.[34:05] What is the difference between a good experience and the best experience?[36:33] Brian speaks about the digital environment and its limitations.Mentioned in this Episode:Officium Labs: The Future of ServiceFollow Officium Labs at Twitter, Facebook, Instagram, Linkedin, and YouTube

Brian Carlson currently serves as Vice President of Patient Experience for Vanderbilt University Medical Center. In his current role, he is strategically and operationally responsible for institutional performance on service programming and metrics.  Operationally he has direct oversight to Guest Services, Patient Relations, Service Consulting and Center for EMS Excellence. Strategically he advises on institutional patient experience goals and improvement, employee engagement, culture, and patient engagement programs, including on-line patient portal My Health at Vanderbilt. We discuss who should be on the patient experience team and it ranges from HR to your kid’s kickball instructor.  You’ll see what I mean. How much do we invest in the Patient Experience; how do we best engage our employees and how do we get buy-in from management? What are some of the out-of-the-box tactics used by Vanderbilt and how do we use surveys to take the pulse of the patient experience? Mr. Carlson joined Vanderbilt in 2007 as Administrator of the Vanderbilt Eye Institute.  Prior to Vanderbilt he served as CEO/COO of a multi-specialty physician group practice in Western New York and started his professional career at Northwestern Medical Faculty Foundation in Chicago. Please SHARE!!! Find this and all episodes on your favorite #podcastplatform at PhysiciansGuidetoDoctoring.com A proud member of the Doctor Podcast Network!

Ami is the Director of Translational Medicine and Patient Relations at the Stanford Genome Technology Center. She has served in the Association of Academic Physiatrists (AAP) on the Leadership Council, has been involved in medical student and resident education nationally, and has written a guide to musculoskeletal ultrasound distributed by Sonosite. She has expertise in analytics, advised multiple startups in business strategy, product development and marketing.

Currently serve as Vice President of Patient Experience for Vanderbilt University Medical Center. Brian joined Vanderbilt in 2007 as Administrator of the Vanderbilt Eye Institute. Prior to Vanderbilt he served as CEO/COO of a multi-specialty physician group practice in Western New York and started his professional career at Northwestern Medical Faculty Foundation in Chicago. In his current role, he is strategically and operationally responsible for institutional performance on service programming and metrics. Operationally he has direct oversight to Guest Services, Patient Relations, Service Consulting, Physician Liaison and Center for EMS Excellence. Strategically he advises on institutional goals, employee engagement, culture, and patient engagement programs, including online patient portal My Health at Vanderbilt. Follow Worthix on LinkedIn: www.linkedin.com/in/worthix/ Follow Worthix on Twitter: @worthix   Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary Follow Brian on LinkedIn: www.linkedin.com/in/brianrcarlson-nashville/

Patients have been at the forefront of many of healthcare's most historic moments—not just as subjects, but also as catalysts for change. Some of today's advocates look to the early ACT UP years for inspiration; others turn to blueprints established by pioneers like Abbey Meyers or Kathy Guisti. In this episode, Keri McDonough, Lead, Advocacy and Patient Relations at Syneos Health, explores how certain patient advocate archetypes – the Caregiver, the Creator, the Citizen, the Magician, and the Rebel – have emerged over time and dig into how social determinants of health, politics of representation and even climate change will influence the advocates of the future.For more on advocacy, check out the following publications:How Patient Advocacy Connectivity Fuels Launch SuccessThe Changing Role of Patient AdvocacyNavigating Your Local Advocacy CommunityLike what you're hearing?  Be sure to rate and review us!  We want to hear from you!  If there's a topic you'd like us to cover on a future episode, contact us at podcast@syneoshealth.com. 

To prevent ticking off a box and to ensure that patient involvement is systemic and sustainable, we have to move into patient-centricity 2.0. What does this mean and how is this done so we can turn the patient voice into value, impact, and benefit? This session presented at the 2nd annual Patients as Partners EU meeting, which took place January 2018 in London, demonstrates best practices from Hoffman La Roche, Melanoma Patient Network, Patient Focused Medicines Development, and European Patients Forum. Moderated by: Bettina Ryll, PhD, Founder, Melanoma Patient Network Europe. Panelists: Nicola Bedlington, Secretary General, European Patients ForumNicholas Brooke, Chief Executive Officer, Patient Focused Medicines Development (PFMD)Irmi Gallmeier, Senior International Health Policy Leader, Patient Relations, F. Hoffman La Roche The 3rd annual Patients as Partners EU meeting will take place January 28-29, 2019 in London, UK. Find more information here.

In this episode Brandon interviews Debby Goldsberry, the current Ambassador for Magnolia Wellness and a long-time cannabis activist and legend. Debby also co-founded the Berkeley Patients Group and is a professor of Patient Relations at Oaksterdam University. Brandon and Debby discuss a wide range of topics, including her early activist days, the current cannabis legalisation movement, and the pros and cons of delivery v the dispensary experience.

John Gray is the leading relationship expert in the world and best-selling author of “Men Are from Mars, Women Are from Venus.” Gray's books have sold over 50 million copies in50 different languages around the world. In his book “Work With Me: The 8 Blind Spots between Men and Women in Business” he teaches us how achieve a more comfortable and productive work environment. John's new book “Staying Focused in a Hyper World: Natural Solutions for ADHD, Memory and Brain Performance” provides practical strategies for improving relationships at all ages and stages of life. Through his highly acclaimed books, videos and transformational seminars, John's purpose is to create a world where men and women understand, respect, appreciate and ultimately work together. Liongsate/Summit Entertainment has purchased the rights to Gray's bestseller “Men Are from Mars, Women Are from Venus” with the intention of creating a feature film and TV series. Star Reese Witherspoon and commercial directing whiz Bryan Buckley joined the project with an anticipated release date of 2015. Gray has appeared on “Dr. Oz”,” Suzanne Somers,” “Oprah,” “The Today Show,” “CBS Morning Show,” “Good Morning America,” “The Early Show,” “The View,” “The Couch,” “Fox & Friends Weekend,” “Good Morning New York,” CNN, “Politically Incorrect,” “Larry King” and others. He has been profiled in Newsweek, Time Magazine, Forbes, USA Today, TV Guide and People, among scores of other major programs. @marsvenus

This podcast is on Patient Relations with Steve Shama MD and was recorded at the 2013 Summer SDPA Conference in St. Louis.