Podcasts about guest services

Welcome to the first episode in our special Stories from the River series spotlighting the evolution and impact of Retail Operations at Broad River Retail! In this nostalgic kickoff episode, guest host Sam Blum, Director of Customer Experience, is joined in studio by a panel of incredible pioneers who helped lay the foundation for what we now know as Retail Ops: Kellie Jones, Senior Manager of Retail Operations, Molly Angelo-Teisch, Associate Manager of Retail Operations – North, and Cathy Aleman, Senior Retail Experience Manager. Together, they take a trip down memory lane—reflecting on what Guest Services looked like nearly a decade ago, from fielding countless store calls and manually uploading documents, to the early inefficiencies that sparked a need for change. Listeners will hear how the team navigated a major transformation—moving from a support-heavy model to a system that empowered Home Furnishing Consultants to own the guest journey, supported by new technology, training, and structure. Through it all, these Memory Makers share how they supported stores, embraced change, and built a culture focused on service, innovation, and operational excellence. The episode wraps with reflections, pride in the journey, and a fun twist: each guest shares the theme song they think best captures the spirit of Retail Ops. Don't miss this foundational episode—and be sure to tune in for Part Two coming soon! This episode on YouTube: https://youtu.be/d9hMVBQ9gWU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to the first episode in our special Stories from the River series spotlighting the evolution and impact of Retail Operations at Broad River Retail! In this nostalgic kickoff episode, guest host Sam Blum, Director of Customer Experience, is joined in studio by a panel of incredible pioneers who helped lay the foundation for what we now know as Retail Ops: Kellie Jones, Senior Manager of Retail Operations, Molly Angelo-Teisch, Associate Manager of Retail Operations – North, and Cathy Aleman, Senior Retail Experience Manager. Together, they take a trip down memory lane—reflecting on what Guest Services looked like nearly a decade ago, from fielding countless store calls and manually uploading documents, to the early inefficiencies that sparked a need for change. Listeners will hear how the team navigated a major transformation—moving from a support-heavy model to a system that empowered Home Furnishing Consultants to own the guest journey, supported by new technology, training, and structure. Through it all, these Memory Makers share how they supported stores, embraced change, and built a culture focused on service, innovation, and operational excellence. The episode wraps with reflections, pride in the journey, and a fun twist: each guest shares the theme song they think best captures the spirit of Retail Ops. Don't miss this foundational episode—and be sure to tune in for Part Two coming soon! This episode on YouTube: https://youtu.be/d9hMVBQ9gWU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

We're just a few weeks out from Easter, which is the perfect time to start thinking about how to make first-time guests feel at home. We're talking with our Dir. of Guest Services & Communication, Suzanne Duffy, about how to build and develop a welcoming environment.

 This episode interviews Laura Sherman, VP of operations for Guest Services, a company managing food and lodging in national parks since 1917. Sherman discusses the company's journey towards sustainability, driven by their partnership with the National Park Service and a growing awareness of climate change, focusing on the Flamingo Lodge in the Everglades, which was rebuilt using shipping containers to minimize its impact. The conversation touches on the challenges and rewards of sustainable practices, emphasizing the long-term benefits and the need for both strategic planning and small, manageable steps for other companies to transition. The podcast aims to inspire listeners to adopt sustainable solutions for both environmental and economic benefits, highlighting that this is not a trend but an industry shift. Key Takeaways: Guest Services' Historical Roots in Sustainability:Guest Services was founded in 1917 and evolved from a food service provider for soldiers to managing contracts in national and state parks. Their involvement with the National Park Service 30-40 years ago instilled a commitment to conservation and preservation.The Flamingo Lodge: A Model for Sustainable Accommodation:Located in Everglades National Park, the lodge was rebuilt after being destroyed by hurricanes.It's constructed from elevated shipping containers to minimize environmental impact and provide resilience against future storms. The lodge highlights the importance of stewardship in protecting fragile ecosystems like the Everglades.Offers glamping options alongside traditional camping and RV spots.Provides educational opportunities through partnerships with park rangers and interpretive programs.Benefits of Sustainable Practices:Attracts environmentally conscious guests who favor properties with sustainable initiatives.Improves operational efficiencies and reduces long-term operating costs.Prepares businesses for increasing regulatory compliance related to environmental protection.Future Trends in Sustainable Hospitality:The industry will move forward as people adapt.People moving towards energy efficiencies using geothermal heating systems.Getting rid of styrofoam, plastics, and straws. *Regulatory compliance will be evident.The industry is moving towards bulk amenities. *Colorado has eliminated single use plastics.Quote: “You've got to set your goals. You've got to set that path and that journey that you want to follow. Because if you just start off and go blindly, it's going to backfire. How do you anticipate getting there and work towards that goal?” 

Bryant Dunn has worn many hats since he moved to Ketchum, Idaho more than 30 years ago from his home town of Bellevue, WA. He has worked as a bar tender, ski instructor, ski patroller, flyfishing and big game hunting guide and outfitter, tv morning show host, weatherman, journalist and creative writer. Currently, Bryant spends most of his time - when not chasing his kids down the ski slopes of Sun Valley's Bald Mountain or along the banks of some remote Idaho river - operating Dunn Outfitting International which offers flyfishing and big game hunting services around the world.Bryant is the International Director of Himalayan Flyfishing Adventures headquartered in Himalayan Bhutan and owns Bhutan's first-ever flyshop and is currently in the finishing stages of construction of the kingdom's first flyfishing-specific lodge. He is also a partner in and Director of Guest Services for Christmas Island Lodge, located on the world's largest coral atoll in the central Polynesian Republic of Kiribati and is the Head Honcho of Idaho Wilderness Outfitters based near Sun Valley, Idaho, USA. Bryant recently retired from the Sun Valley Ski Patrol after 22 years serving in various roles including Snow Safety Officer, Critical Incident Team Leader and Supervisor.Finally, Bryant serves on the Board of Directors of Fisheries Conservation Foundation, is the Board Chair of Himalayan Rivers United, represents Fly Fishers International as FFI Ambassador in Bhutan and as the FFI International Ambassador Coordinator and has served the Royal Government of Bhutan as Master Trainer of Fishing Guides.Much more importantly, Bryant is the father of four amazing children who are just as passionate about the outdoors as he is.

This week, we kicked off our new series, The Gratitude Economy, by exploring how deception around money and life can distort our thinking. James 1 reminds us that temptation and discontent come from within us, not from God. We often deceive ourselves by blaming God or focusing on what we lack rather than recognizing the good gifts He has given us. But there's a cure—gratitude. When we practice thankfulness, we fight deception and shift our perspective. Want to grow in gratitude? Try The Gratitude Game! (and if you didn't get one, stop by Guest Services next week to grab yours!) Watch this week's message and take a step toward a more joyful, content life.

This week, we kicked off our new series, The Gratitude Economy, by exploring how deception around money and life can distort our thinking. James 1 reminds us that temptation and discontent come from within us, not from God. We often deceive ourselves by blaming God or focusing on what we lack rather than recognizing the good gifts He has given us. But there's a cure—gratitude. When we practice thankfulness, we fight deception and shift our perspective. Want to grow in gratitude? Try The Gratitude Game! (and if you didn't get one, stop by Guest Services next week to grab yours!) Watch this week's message and take a step toward a more joyful, content life.

In this week's Dig (In)spiration, host Jess Gaedeke reflects on her conversation with Elizabeth Oates, former VP of Consumer Insights & Guest Services at Ulta Beauty and author of More Than Just Interesting. Jess highlights Elizabeth's approach to building an impactful insights function, the essential skills every insights pro needs, and why AI is a game-changer for staying ahead in today's market.

We are joined by two more members of our Welcome Team as we take a deeper dive into Guest Services at Hope Church. Part 2 of 2.

Dive into the world of Guest Services as we are joined by 3 members of our Welcome Team! Part 1 of 2.

Jeanni talks with members of our Guest Services team as they discuss the intentionality of why we do what we do on a Sunday morning.

From shipboard to shoreside, in this episode of the Life at Disney podcast, we're taking you on an in-depth look behind the scenes of our Disney Cruise Line operations.   In this special bonus episode of the Life at Disney podcast, our host Natalie sits down with Caroline, Manager of Guest Services and Dave, Manager of Nautical Operations, Shoreside. In her role aboard the Disney Wish, Caroline ensures a seamless guest and crew experience, handling tasks from facilitating port clearances to creating magical moments worldwide. In Dave's role shoreside in Celebration, FL, he oversees the daily operations of our fleet of ships as a shore contact for the teams onboard, triple-checking ship routes and itineraries, answering any questions or concerns from crew and ensuring each ship is set up for success.

Today's episode features our missionaries, Mark and Charlene Canada. They have been a part of Faith Church for 36 years, and joined the missions family 16 years ago. You've problably met Charlene through the Sunday morning Guest Services team, or know Mark as an elder here at Faith. You may also know them through their work with an organization called Marketplace and Development Enterprises, or MDE, and you'll learn all about it in this episode. Their GO Time weekend is September 21-23. You can find their full schedule of events on our website: faithchurchindy.com/gotime.

In this episode we are joined by Danny Franks, Pastor of Guest Services at The Summit Church in Raleigh-Durham, North Carolina. Where does a church begin in starting a guest services ministry? How is a guest services team built? What is included in a guest services ministry? Connect with Danny Franks: dfranks.com "People Are The Mission" Book: https://www.amazon.com/People-Are-Mission-Churches-Compromising/dp/031053867X Let us know how this episode encouraged you! You can send us feedback by emailing us at pastorscenter@sebts.edu.

In this episode we are joined by Danny Franks, Pastor of Guest Services at The Summit Church in Raleigh-Durham, North Carolina. What does "guest services" in the church mean? Is a dedicated ministry like guest services necessary? What is the biblical rationale for guest services? Connect with Danny Franks: https://dfranks.com "People Are The Mission" Book: https://www.amazon.com/People-Are-Mission-Churches-Compromising/dp/031053867X Let us know how this episode encouraged you! You can send us feedback by emailing us at pastorscenter@sebts.edu.

Does your church have a step-by-step plan for following up with guests to your Sunday morning assemblies?  In this episode in the series, "Community Outreach," Kerry and Becky offer several tips for how churches may follow up with those who come to the assembly.

In this episode, we talk with Lisa Charlson, Human Resources Organizational Development Educator, and Jackie Griffin, Senior Director of Guest Services, both with University Health, a Level-One Trauma Center located in the heart of Kansas City, Missouri and serving as both the urban-core, safety-net hospital and the teaching hospital for the University of Missouri-Kansas City. This conversation is filled with extremely practical advice for leaders, from leaders, including ways Trauma Informed Caring transforms conflict, how to have truly collaborative conversations even around difficult topics, and how to create compassionate culture that supports and includes absolutely every person your organization touches.  

-Meet Giavanna our Guest Service Specialist- In this episode we will be introducing our lovely Giavanna and going over all things front desk and how valuable your Guest Services team is to your business. -Staying organized -Social Media -Being creative -Using Canva of all your branding needs

Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to Know Me Program, an initiative that connects volunteers with patients. Listen in to learn how, through a series of lighthearted questions designed to spur conversation, volunteers were able to make lasting and impactful connections with patients and their families.

Power Through Prayer, Part 5We would love to pray with you for miracles in your life. We believe God is able. Please send your prayer requests to us at prayer@graystonechurch.com or fill out a Communication Card.You can purchase Draw the Circle at our Guest Services table, on Amazon, or anywhere books are sold.

Power Through Prayer, Part 4You can purchase Draw the Circle at our Guest Services table, on Amazon, or anywhere books are sold.

Power Through Prayer, Part 3You can purchase Draw the Circle at our Guest Services table, on Amazon, or anywhere books are sold.

Power Through Prayer, Part 2You can purchase Draw the Circle at our Guest Services table, on Amazon, or anywhere books are sold.

Power Through Prayer, Part 1You can purchase Draw the Circle at our Guest Services table, on Amazon, or anywhere books are sold.

Welcome to Behind the Mitten, Michigan's premiere travel radio show and podcast, hosted by the dynamic duo Amy Sherman and John Gonzalez.This weekend, Amy and Gonzo dive into the magical world of holiday events and travel destinations across the Great Lakes State.First up on the lineup is an exclusive interview with Tom Bachman, known as "the man who makes stuff." Tom is one of the creative forces behind the annual Nite Lites drive-thru, featuring a dazzling 5-mile display of Christmas lights at Michigan International Speedway. Discover the behind-the-scenes magic that goes into creating this enchanting winter wonderland.Paige Bodine, the Marketing Manager at the West Michigan Tourist Association, joins the show to share insider insights on must-visit holiday events. From traditional celebrations to unique experiences, Paige highlights the best activities to make your holiday season truly special.But the excitement doesn't stop there! Amy Zapal from St. Joe Today joins the conversation, unveiling a lineup of events that will keep the festive spirit alive well into the new year. Get ready for the Countdown to New Year, the Santa Series, the Chili Tour, the St. Joe Winter Beer Fest, and the Ice Fest. Amy provides a sneak peek into these events, ensuring you have your calendar filled with winter fun.Closing out the show is a special guest, Randi Hamilton, Vice President of Guest Services, Communications, and Marketing for the Detroit Zoological Society. Explore the enchanting world of Wild Lights, the Detroit Zoo's spectacular holiday event for the whole family. Randi shares insights into the magic and wonder that awaits visitors at this beloved seasonal attraction.This show aired on December 9-10, 2023. Check it out hereDon't miss out on the latest in travel, events, and the spirit of the season! Learn more about Behind the Mitten at amyandgonzo.com.Follow John and Amy:Facebook at https://www.facebook.com/behindthemittenX (formerly Twitter) at @BehindTheMittenInstagram at @BehindTheMitten

Jacqui Iorio left a full-time salaried position with commission and benefits to take an internship with the Chicago Bulls for $8.25 an hour when she was twenty-four years old. Why did she do that? Jahaan gets all the details of how hard work and one really bold question helped Jacqui transition into her current position as the Director of Guest Services for the Chicago Bulls. Find out what that one question was, how a broken ankle got Jacqui back on track to getting that dream job and why patience was such an important part of her journey in this candid conversation!   Connect with Jahaan:  Learn more about working with Jahaan and see if it's the right fit for you: https://JahaanBlakeAppointmentScheduling.as.me/LetsTalk Join Jahaan's VIP Email List: https://bit.ly/3yccwAP  Instagram: https://www.instagram.com/jahaanblake/ Email: jblake@jahaanblake.com Website: https://jahaanblake.com/ LinkedIn: https://www.linkedin.com/in/jahaanblake/   Connect with Jacqui: LinkedIn: https://www.linkedin.com/in/jacqui-iorio-347b6b18/   Links: WGN Sports Radio Chicago Cubs Chicago Bulls Chicago Bulls Staff Directory     Music featured in this episdoe is Business Invention by Krzysztof Rzeznicki/Lynne Publishing used under license through NeoSounds.

There is a lot of talk these days about guests having autonomy and agency to create and curate their own experiences within our attractions. What about the other side of the coin, where guests may need the help and assistance of our expert employees to truly have the experience they want to have?  In this episode, Matt and Josh explore the concept of cultivating experts, using your awareness of the guest and how to find answers.      Cultivating experts   “You're in my domain. I'm going to tell you how to have the best experience.”   We all want our team members to be experts… experts at the functional portion of their jobs, experts at providing service and experts at explaining all of the features and benefits of your facility to your guests. The problem is, that level of expertise takes longer to cultivate than most team members will be around.    So the first strategy of cultivating experts to serve your guests is to realize it takes time. On top of that it takes coaching, repetition, practice, teaching, coaching and a bit more time. Malcolm Gladwell says that it takes upwards of 10,000 hours of deliberate practice to become world-class at something. That's just over 9 years someone would have to spend becoming an expert in your business.       Using your awareness of the guest   “Be aware of what's around you and what people are saying.”   Sometimes the biggest impact gesture comes from the act of being aware of your surroundings so you can react in the moment or even anticipate a guest's need because you almost see what they need before they see it.    Maybe you are passing someone on the midway and you overhear them talking about ice cream or how to get to a show venue. Taking a few seconds to respond could mean the difference in a good guest experience and a great one. However, we can get so focussed on the operation and efficiency that we can lose sight of those in-the-moment opportunities that only present themselves if we are aware of our guests and what they need.    How to find answers   “Give people the opportunity to learn how to find the information, rather than expecting everyone will know everything.”   We've all heard a manager say, “We don't want you to say, ‘I don't know' when a guest asks a question.”  Okay, then what SHOULD I say?  That is the frustration many team members go through when learning the finer points of their job. The sentiment, of course, is that we want our “experts” to be able to provide any assistance a guest may want.    In order to do this and help cultivate experts, organizations need to provide tools for team members to learn where to get this information. For example, a park map or app likely has answers to 95% of questions a guest may have, so teach your team how to use the app. It could also be a hotline/helpline that people can call, maybe it goes directly to Guest Services who likely have the answers our operators are seeking.    It's intimidating to say, “don't say I don't know.”, but it's empowering to provide a way for people to find the information they need at a moment's notice.      To connect with AttractionPros: attractionpros@gmail.com   This episode would not be possible with the incredible work of our team! Abby Giganan - audio/video editing  

As many of you know, the NFL draft is in our city this month! We are invited to join the three-day event which will take place April 27-29 across Kansas City's iconic Union Station, the National WWI Museum and Memorial, and the Downtown Kansas City area.  Bringing the Draft to to Kansas City was a long process. The Greater Kansas City Sports Commission and Foundation played a huge part in making this happen lead by CEO and president, Kathy Nelson. Kathy was recently named as Missouri's Woman of the Year by USA Today for her influence in bringing the FIFA 2026 World Cup and 2023 NFL Draft to Kansas City. We are so fortunate to be talking with her today about what this event means for our city and how Kansas City families can get involved.  Attending the NFL Draft Attractions, including the Free NFL Draft Experience, Draft Theater, and Draft Red Carpet, will all be accessible to fans within a singular footprint. Admission into the 2023 NFL Draft presented by Bud Light is FREE and fans can register at nfl.com/draftaccess or download the OnePass app at nfl.com/onepass.         Meet Kathy Nelson Kathy Nelson is a strong believer in the economic, social and community-building benefits of sports. She works to promote Kansas City locally and nationally with the goal of attracting, retaining and facilitating sports events and organizations in the bi-state area. Nelson first joined the KC Sports Commission in August of 2010 as the WIN for KC Director then moved into the President and CEO of the KC Sports Commission in November 2011.  Prior to joining the KC Sports Commission staff, she was an active volunteer and member of WIN for KC and the KC Sports Commission for over ten years.  She was previously on the WIN for KC Advisory Board and has also been involved on the Women's Sports Award Celebration committee.  In 2010 she served as chair for the event, which featured Billie Jean King. Prior to the KC Sports Commission, Nelson served in senior management roles in marketing, sales and promotions at Time Warner Cable and Metro Sports and held a number of roles at FOX 4/WDAF-TV in Kansas City including creative services manager, producer, reporter and editor. Along her career path, Nelson has received numerous Telly, Emmy and cable television awards for television production, specifically sports production.  She was the first woman to win a regional Emmy for the production of an NFL game in the early 2000's.  She attended Truman State University. Nelson continues to be a featured speaker for numerous organizations such as various local city chambers, rotary clubs, universities and other miscellaneous community events.  In her free time you can find Nelson volunteering in the community. She is married with two very active daughters who are also involved in volunteering and participating in their community. What We're Loving In Kansas City Target Carseat Trade-In Event This event runs April 16-29 and gives you a 20% off coupon to use in exchange for your expired car seat! Simply bring an old car seat or base to a nearby Target and drop it in the designated box inside the store. Open your Target App to scan the code on the box. Talk to a Team Member in Guest Services if you need help. Find the offer in the Baby category plus more contactless savings. Click the + to save the offer and place your order online, or scan your barcode at the register! Kansas City Royals Outfield Experience for Kids The Outfield Experience is a great place to let your kids run and play especially if they need a break from the game.  The entire area has flatscreens so if you don't want to miss the game, no worries!  Activities in this area include a carousel, mini golf, base run, batting challenge, pitching mound, and a play ground. Tokens can be purchased to do these activities near the carousel. Don't forget pictures with Slugger in the fourth inning!

As many of you know, the NFL draft is in our city this month! We are invited to join the three-day event which will take place April 27-29 across Kansas City's iconic Union Station, the National WWI Museum and Memorial, and the Downtown Kansas City area.  Bringing the Draft to to Kansas City was a long process. The Greater Kansas City Sports Commission and Foundation played a huge part in making this happen lead by CEO and president, Kathy Nelson. Kathy was recently named as Missouri's Woman of the Year by USA Today for her influence in bringing the FIFA 2026 World Cup and 2023 NFL Draft to Kansas City. We are so fortunate to be talking with her today about what this event means for our city and how Kansas City families can get involved.  Attending the NFL Draft Attractions, including the Free NFL Draft Experience, Draft Theater, and Draft Red Carpet, will all be accessible to fans within a singular footprint. Admission into the 2023 NFL Draft presented by Bud Light is FREE and fans can register at nfl.com/draftaccess or download the OnePass app at nfl.com/onepass.         Meet Kathy Nelson Kathy Nelson is a strong believer in the economic, social and community-building benefits of sports. She works to promote Kansas City locally and nationally with the goal of attracting, retaining and facilitating sports events and organizations in the bi-state area. Nelson first joined the KC Sports Commission in August of 2010 as the WIN for KC Director then moved into the President and CEO of the KC Sports Commission in November 2011.  Prior to joining the KC Sports Commission staff, she was an active volunteer and member of WIN for KC and the KC Sports Commission for over ten years.  She was previously on the WIN for KC Advisory Board and has also been involved on the Women's Sports Award Celebration committee.  In 2010 she served as chair for the event, which featured Billie Jean King. Prior to the KC Sports Commission, Nelson served in senior management roles in marketing, sales and promotions at Time Warner Cable and Metro Sports and held a number of roles at FOX 4/WDAF-TV in Kansas City including creative services manager, producer, reporter and editor. Along her career path, Nelson has received numerous Telly, Emmy and cable television awards for television production, specifically sports production.  She was the first woman to win a regional Emmy for the production of an NFL game in the early 2000's.  She attended Truman State University. Nelson continues to be a featured speaker for numerous organizations such as various local city chambers, rotary clubs, universities and other miscellaneous community events.  In her free time you can find Nelson volunteering in the community. She is married with two very active daughters who are also involved in volunteering and participating in their community. What We're Loving In Kansas City Target Carseat Trade-In Event This event runs April 16-29 and gives you a 20% off coupon to use in exchange for your expired car seat! Simply bring an old car seat or base to a nearby Target and drop it in the designated box inside the store. Open your Target App to scan the code on the box. Talk to a Team Member in Guest Services if you need help. Find the offer in the Baby category plus more contactless savings. Click the + to save the offer and place your order online, or scan your barcode at the register! Kansas City Royals Outfield Experience for Kids The Outfield Experience is a great place to let your kids run and play especially if they need a break from the game.  The entire area has flatscreens so if you don't want to miss the game, no worries!  Activities in this area include a carousel, mini golf, base run, batting challenge, pitching mound, and a play ground. Tokens can be purchased to do these activities near the carousel. Don't forget pictures with Slugger in the fourth inning!

In this episode, our guest has always worked for iconic brands including Walt Disney World, and the Chicago Cubs, and is now making her debut as an executive for the Phoenix Suns. Vanessa Ward, Vice President of Event Services for the Suns, dives in and talks all about her journey.  Listen in as she talks about:  What it was like making the leap into a different industry  How she managed the guilt she was feeling when looking for a new job  How she was persistent in advocating for herself to advance her career for close to a year Why it's important to build and share your story when trying to get to the next level  How she has approached the first few months of her job with the Suns   Connect with Jahaan:  Learn more about working with Jahaan and see if it's the right fit for you: https://JahaanBlakeAppointmentScheduling.as.me/LetsTalk Join Jahaan's VIP Email List: https://bit.ly/3yccwAP  Instagram: https://www.instagram.com/jahaanblake/ Email: jblake@jahaanblake.com Website: https://jahaanblake.com/ LinkedIn: https://www.linkedin.com/in/jahaanblake/   Connect with Vanessa: Linkedin: https://www.linkedin.com/in/vanessa-ward-11907759/  Email: vward@suns.com  Vanessa Ward serves as VP of Event Services for the Phoenix Suns, Mercury and Footprint Center, joining the organization in late 2022. In this role, she oversees the Guest Services, Security, and Traffic Support teams, focusing on the end-to-end guest experience. Prior to joining the Suns, Vanessa served as Director of Guest Services for the Chicago Cubs, leading the organization and execution of events at Wrigley Field. She also spent 7 years at Walt Disney World in a variety of guest services and project management roles. In addition to her roles at the Cubs and the Suns, Vanessa has worked marquee events including the 2016 World Series, 2019 & 2021 MLB All-Star Games, Super Bowl LIV, and over 40 major concerts. Music By: Quanzaa

Want a way to serve monthly as a family? Connections Minsters Bailey Plake (WFW) and Sarah Wilson (NRH) share the vision for the next generation serving on the Guest Services team. This is a way for kids and students to be mobilized for mission, engaged as a family, and part of an intergenerational community. jeff.gary@thehills.org (KLR Connections Minister) sarah.wilson@thehills.org (NRH Connections Minister) bailey.plake@thehills.org (WFW Connections Minister) thehills.org/serve Reach out to us at nextgennow@thehills.org and find more information about The Hills Church at www.thehills.org.  

Chris and Daniel bring in Shannon Charlton, manager of Guest Services, to discuss how her department and caregivers are the first faces patients and guests see as they enter. She speaks to the challenges with acting as the front door of the organization especially through facing the uncertainty of the Covid Pandemic.

Actor Ruth ‘Merryweather' Madeley's first holiday abroad was to Disneyland® Paris. And since that magical family trip many moons ago, she's flown a little further to Walt Disney World Resort in Florida over and over again. Tune in and you'll hear all about Ruth's out-of-control Disney Pin collection, where to get the most indulgent of coffees in the Disney Parks – it sounds dreamy – and why Disney calories don't count, which is handy during the EPCOT International Food and Wine Festival. As a wheelchair user, Ruth discusses the added stresses she faces when travelling and how the Guest Services at Walt Disney World take all these stresses away. It's the perfect destination for wheelchair users. Her top tip – make the most of the Disability Access Service Pass!

At Beltway Park, we believe every person matters to God! Join us in today's conversation as we dive into how to show love to our city in tangible ways with Mel Kee, our Guest Services and Food Pantry Director. From the power of prayer to taking spiritual authority and identifying unhealthy beliefs, you don't want to miss this conversation. Plus, you'll get a peek inside Beltway's food pantry and hear incredible testimonies! Let's come together to show God's abundant love and blessing to everyone around us! * * * LET'S BE FRIENDS! HOST: Sarah Turner | Instagram GUEST: Mel Kee | Instagram * * * Beltway Park Church: Instagram | Facebook | Twitter | YouTube Beltway Park Church * * * SHOW NOTES: Called to Reign When Helping Hurts We Love Our City 211 Food Pantry Serve Team

Church leaders, how much attention are you giving to what happens in your church on Sunday morning?  To the worship service?  To the children's Bible classes or the children's Bible hour?  To guest services?  In this episode, Kerry and Becky discuss the importance of the weekend services.  They talk about the need to give primary attention to what goes on during the Sunday morning hour, both for the sake of discipleship and outreach.  This is episode #4, and the last one, in their series on Church Health.

In this episode of “The Journey of My Mother's Son” podcast, I sit down to talk with Marc and Tammy Hollander. Marc and Tammy are the husband-and-wife crew that run the beautiful Galveston Island KOA in Galveston, Texas.  Tammy is the General Manager, and Marc is the Director of Guest Services. Sandy and I have stayed at the campground on two different occasions now and have already made plans to go back in 2024. This past January, I did a book signing at the campground, which allowed me to get to know Marc a little bit.  I loved their story and I loved their passion to make everyone's stay at the Galveston Island KOA truly an experience that they'll never forget. Marc and Tammy's story is inspirational.  Their initial charity work is what connected them to the KOA brand many years ago.  Their desire to want to help and give back landed them in a KOA in Central Florida helping to clean-up from hurricane damage, which eventually led them to being hired by KOA and now running a beautiful location in Galveston.  To find out more about the Galveston Island KOA, check out their website at www.koa.com/campgrounds/galveston.

0:00 SEG 1 Julio Diaz, the Director of Marketing and Guest Services for https://pensacon.com/ , previews what is planned for the con, what it means when a guest cancels, how the guests are booked, and how he went from being a journalist covering the con to working for the con. 14:19 SEG 2 Julio Diaz talks about getting photos with the celebrities, using multiple facilities throughout the downtown system, the free trolly, live music, and transforming the Pensacola airport. 26:58 SEG 3 Comic writer, Christopher Cantwell (https://twitter.com/ifyoucantwell), talks about raising three kids, writing for Iron Man, Hellkat, Sleepwalker, working with Tom Brevoort, and writing Gold Globlin. 44:10 SEG 4 Comic writer, Christopher Cantwell, talks about working on Star Trek: Defiant, working with Heather Antos at IDW Comics, how he started working for Marvel, and working with Karen Berger and Dark Horse. Thanks to our sponsors Historic St. Charles, Missouri (https://www.discoverstcharles.com/), Bug's Comics and Games (https://bugscomicsandgames.com/), Kokomo Toys (https://www.kokomotoys.com/), and Marcus Theatres (https://www.marcustheatres.com/), Amazon Affiliate Link - http://bit.ly/geektome Buy Me a Coffee - https://www.buymeacoffee.com/3Y0D2iaZl Patreon - https://www.patreon.com/GeekToMeRadio Website - http://geektomeradio.com/ Podcast - https://anchor.fm/jamesenstall Facebook - https://www.facebook.com/GeekToMeRadio/ Twitter - https://twitter.com/geektomeradio Instagram - https://www.instagram.com/geektomeradio/ Producer - Joseph Vosevich https://twitter.com/Joey_Vee --- Support this podcast: https://anchor.fm/jamesenstall/support

In the second part of our conversation with Scot Redman of Baymo, hear how the experiential company is revolutionizing the holidays. Scot shares insight into his team's creative process for SNOWDAY, and what they see for the future of the industry. Plus, Trademark's Stephany Ruiz, Senior Director of Guest Services & Experience, and Chuck Steelman, VP of Experience, give a snapshot of holiday activations across the Trademark portfolio, from celebrity appearances to mesmerizing decor. Be sure to subscribe to hear future episodes as the Trademark team speaks with experts in the real estate industry. Links: SnowDay Dallas SnowDay Pop on Instagram The Redman's on Instagram Topics: (0:37) - Recapping the Trademark Holiday Experiences (2:28) - How do you continue to evolve a project like Pop? (5:06) - What is your creative process? (9:23) - What do you think separates you from other immersive selfie museums? (13:06) - What advice would you give someone looking to get into the immersive experience industry? (15:03) - Meeting the Buyer brothers and industry predictions

From their fully-immersive exhibit SNOWDAY, to photos with Santa that embrace technology in magical ways, Baymo has a knack for creating unique holiday guest experiences. Join Trademark's Stephany Ruiz, Senior Director of Guest Services & Experience, and Chuck Steelman, VP of Experience, as they talk with Baymo's co-creator Scot Redman. They explore how Baymo's activations go beyond your typical selfie museum to inspire customer loyalty and lasting memories. In this episode: Baymo's groundbreaking SNOWDAY exhibit The creative process for building new shopping center activations How technology is evolving the Santa experience Leaning In is published every second and fourth Wednesday of the month. Subscribe to hear part 2 of the discussion. Links: SnowDay Dallas SnowDay Pop on Instagram The Redman's on Instagram Topics: (0:46) - How has being at Trademark Property Centers changed your business? (2:36) - How have you seen immersive experiences evolve over the past 4 years? (5:15) - What tools do you use to promote activations? (9:27) - how do you reach communities outside of the immediate area to come to these places? (13:37) - What is Snow Day? (15:35) - What do you look for in spaces that would host an activation? (18:21) - What was the inspiration behind adding on the Santa Experience? (28:24) - Did you predict the changes in the business once you added Santa? (30:08) - Was there a post that sticks out in your mind that drove tons of eyeballs to Snow Day?

It will take more than a mall directory map to point Lizzy in the right direction. That's why she consults consummate experts, like former mall Guest Services employee Angelie and established voiceover actor Andy Field. Then she consults her magnificent guests who ooze with gobsmacking insights. Listen, then go to Lizzy's Ig and vote! Learn more about your ad choices. Visit megaphone.fm/adchoices

Sarah and Madeline from our Youth Advocacy Committee discuss with Manager of Volunteer and Guest Services at St. Clair Health, Samantha Walker, the importance of volunteering and getting involved in your community. In this episode, teens will learn how to build a strong resume and different volunteer opportunities that you will not want to miss out knowing about!  Directed and produced by: Maggie Zangara

El ex secretario del Departamento de Estado bajo la administración de #RickyRenuncia, Luis Rivera Marín, consiguió un contrato de Concesión y Desarrollo de la Playa Los Machos en Ceiba, que supone la enajenación de ese bien de dominio público por 30 años a un costo por cánon de arrendamiento de $1.6M solamente. El contrato no establece claramente si fue por subasta pública en un proceso que solo le tomó cuatro meses en lo que creó la corporación Guayacán Guest Services y obtuvo la contratación con su correligionario alcalde, Samuel Rivera Báez. Junta de Planificación declara ilegal permiso de construcción en Camino El Indio en Bahía Estuarina de Investigación de Jobos en Salinas y refiere al ingeniero que hizo la solicitud, a la Junta Examinadora del Colegio de Ingenieros y Agrimensores. ¡Sintoniza y comparte! #periodismodigital #periodismoindependiente

Planning your first trip to Universal Orlando Resort? Maybe it's been a while? This episode is for you! Hosts Kari and David are joined by special guests from Universal Orlando's Guest Services team to dive into the details of what you can expect when visiting our resort. From information on transportation and tickets, to tips about dining, packing for a park day, and visiting with the little ones, we've got you covered. Links: Rider Safety: https://www.universalorlando.com/web/en/us/plan-your-visit/hours-information/rider-safety Ride Height Requirements and Restrictions: https://www.universalorlando.com/web/en/us/plan-your-visit/hours-information/ride-height-requirements Blog: https://blog.discoveruniversal.com/Universal Orlando Resort: https://www.universalparks.com/en/usUniversal Parks and Resorts: https://www.universalorlando.com/web/en/usFacebook: https://www.facebook.com/UniversalOrlandoResortTwitter: https://twitter.com/UniversalORLInstagram: https://www.instagram.com/universalorlando/YouTube: https://www.youtube.com/c/UniversalOrlando/featuredMust be 21 years and older with valid Photo identification to purchase or consume alcoholic beverages.Universal Express Unlimited - Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal's Islands of Adventure. Not valid at Universal's Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.Early Park Admission - Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal's Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal's Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.Copyright & TrademarkSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

"Ohana means family, and family means that no one gets left behind or forgotten." -Disney's Lilo & Stitch. Today, we go over some of our very favorite Guest Services that are available to you at the Disneyland Resort - the baby care and first aid centers. We also share some of the tips that have worked for us when preparing for and/or handling losing our kids! Disneyland is a busy place, and it's not too hard to get separated from your kiddos, so having a game plan is an important part of planning for your day at the parks. Also, we are participating in the 2022 CHOC Walk supporting the Children's Hospital of Orange County, and we'd love your support! We each have a required $250 fundraising goal, and we'd love to raise at least $1000 (or more!) between the two of us! If you're interested in donating to this awesome cause, please visit our fundraising websites: Katie's is www.chocwalk.org/RopedropKatie and Erin's is www.chocwalk.org/RopedropErin. And, if you'll be in the Disneyland area the last week of August and you'd like to join our team, let us know! We'd love to have you! Thanks so much for subscribing, rating and reviewing our podcast! And, please give us a follow on Instagram: @ropedrop.parkhop

Do you want to know what executives in world-class companies think about leadership and why they hire consultants and coaches? Today, I'm chatting with one of my favorite executives of all time, Jim MacPhee, recently retired Chief Operating Officer and self-proclaimed Experience Steward for Walt Disney World Parks and Resorts. He is also the author of the newly released book Engage, Inspire, Lead. I have worked on and off with Jim since 1999, first as his Organization Development Consultant at Disney and, more recently, as a sounding board when he retired from his 43-year career. I invited Jim to join me on the show for several reasons. First, I have been talking for the last few episodes about the importance of not just identifying your ideal client but getting in their hearts and minds so you can position yourself, products/services, and copy to connect with them. But figuring out how executives think can be challenging for consultants and coaches if we haven't been executives before. So, I thought, why not bring on some of my former clients so you can hear for yourself? Second, Jim is one of the best executives and lives the values driving consultants and coaches like us, especially around purpose and relationship. It's hard to stay encouraged in our short-term profit-obsessed world that these unicorn executives exist. But they do. Jim offers powerful insight into what created his leadership philosophies and practices. In this episode, you'll hear why: Leaders must surround themselves with people who dare to think differently and will be honest. All your experiences, obvious or not, add to your greater purpose and work as a leader. Great leaders can't lead from an ivory tower and need to know what it's like on the front lines. Consultants and coaches succeed or fail when dealing with the C-Suite. Ready for new ways of thinking about leadership and actionable inspiration to find and work with C-Suite executives (or executives on their way to the C-Suite) like Jim? You will not want to miss this episode. This interview is THAT powerful. Where to dive in: [6:55] Hear about Jim's first leadership role at Disney and how he navigated that time in 1978. [11:34] Jim shares the Disney park most dear to his heart and how he navigated the massive growth the park experienced with its opening. [14:50] Betsy shares the seeds of Jim's philosophy as he talks about his early experiences at Disney. [22:36] What is the difference between a leader and a manager? Hear why Jim's mindfulness approach influences how things get done and, ultimately, great leadership. [27:56] Hear about the provocative organizational structure Jim created for Animal Kingdom, how it was ahead of its time, and his major regret. [32:10] Jim shares why leaders must surround themselves with people who dare to think differently. [39:09] Betsy labels Jim's superpower and talks about being a generalist leader and how it relates to his book. [45:03] Hear about Jim's leadership principles and personal beliefs. [52:02] Why you need a specialist and generalist mindset to balance day-to-day and a long-term vision. [1:08] Tune in for Jim's advice to consultants and coaches advising the C-Suite. What's next: Buy Jim's new book if you need to develop your Circle of Influence, get in balance, and lean into time-tested leadership guidance. If you're an org looking for leadership, culture, experience, and transformation, connect with Jim to learn more. Are you looking to develop your "why" into branding for your consulting or coaching business? If so, check out my services! Let's craft the words, visual branding, and website you need to connect to your ideal client's heart. About my guest: Jim MacPhee began his career with Walt Disney World in the summer of 1978 and retired on April1st, 2021 as Chief Operating Officer / Senior Vice President, Operations, at the Walt Disney World® Resort. In a career spanning over 42 years, Jim functioned in a variety of roles across all of the theme parks at both Walt Disney World® and the Disneyland® Resort in Anaheim, California. He began his career in the summer of 1978 as an hourly cast member. In 1996 was promoted to the executive position of General Manager, Disney's Animal Kingdom. Shortly thereafter, in 1999, Jim ventured off to California to be a part of the opening team for Disney's California Adventure at the Disneyland Resort as Vice President, Attractions & Guest Services for the Disneyland Resort. In the spring of 2002, Jim returned to Walt Disney World®, and in 2004 was promoted to Vice President of Park Operations Development, Optimization, and Standardization. In early 2007, Jim accepted the role of Vice President, Epcot®, a position he held until March 2009, when he was assigned to lead the transformation of the Walt Disney World vacation experience via the introduction of My Magic+, resulting in co-authorship of multiple patents in the creation and introduction of experience technology enhancements. He was promoted to the role of Senior Vice President, Walt Disney World® Parks in 2010 and was responsible for the strategic direction of Walt Disney World® Theme Parks, in addition to operationalizing My Magic + across the landscape of the site. In January 2018, Jim was promoted to the role of Chief Operating Officer/Senior Vice President, Walt Disney World® Resort. This role spanned all site operations, including four theme parks, more than 20 resorts, premium experiences, college housing, transportation, Disney Springs, security, two water parks, and the ESPN Wide World of Sports Complex. In the spring of 2020, Jim played the lead role for the Walt Disney World site in managing the pandemic-driven strategic and executional phases of closure, downtime and re-opening, which included preparing and presenting the re-opening plans to local and state government officials. Today, Jim is a consultant to large-scale organizations and C-Suite leaders looking for a transformation in leadership, culture, and front-line experience. About me: Betsy Jordyn is a Brand Positioning Strategist that helps consulting and coaching business owners clarify their brand positioning and messaging, create a website presence that positions them as sought-after experts, land clients with ease and integrity, and take their place as thought leaders and influencers in their niche. Her mission is to help consultants and coaches monetize their best-at strengths and authentic passions to make a bigger difference in the world. Check out her brand strategy, messaging, and design services at https://www.betsyjordyn.com Links: Download my free guide on how to clarify and own your unique position in the crowded consulting and coaching market: https://www.betsyjordyn.com/opt-in Learn more about my Brand Positioning and Messaging strategy services: https://www.betsyjordyn.com/services Schedule a consult call to talk about what you need to do to get seen and paid as the expert you already are: https://betsyjordyn.as.me/schedule Related Blog, Video or Podcast Episode: Five Things You Need To Know About Your Ideal Client (Ep39) Why You Need An Ideal Client Archetype (Ep38) Why People Don't “Get It” When You Talk and Write About What You Do (Ep37) How To Create The Business and Life You Really Want In Your Second Act (Ep36) How To Turn Your Strength Into A Sought-After Brand | Behind The Scenes Tutorial (Ep32) Step Into Your Power As A Consultant And Coach with Jahaan Blake (Ep31) Your Superpower Is More Than Your Strengths (Ep28)

This week we welcome back returning guest and friend, Danny Franks.Danny is Pastor of Guest Services at the Summit Church in the Raleigh-Durham area.  He is also the author of People are the Mission. Danny is a leading voice in the area of guest services as a speaker, writer, and consultant.Check out his website at www.dfranks.comBuy People are the Mission: How Churches can Welcome Guests without Compromising the Gospel.

This week's Big Peach Ride + Run Podcast is hosted by Big Peach Running Co. Co-founder, Mike Cosentino. Alex and Stephanie are the Owners of North GA Running Company and the North GA Running Race Series. Hear from Mike as he officially announces the news of North Georgia Running Co. joining the Big Peach family! Our conversation with Alex & Stephanie Rodriguez will leave you celebrating the way we think about diversity in the Running industry, how a family business works best. Their partnership extends from the footwear wall to the finish line of some of the most notable ultramarathons. Alex is an immigrant from Mexico and a Guest Services guru who is acutely and beautifully aware that he is living “his American dream".

We give most of the #PodSquad a break this time and hear from four different departments about what they're looking forward to most in 2022. Recorded 4/20/2022 #HoWoPo Hosted by: Sabrina J. Special Guests: Lori G, Lori W, Adam W, Vanessa K, and Lexi H. 00:00 - Intro and Welcome 01:16 - Guest Services and More 14:12 - Attractions 25:05 - Retail 32:27 - Food & Beverage Email us: podcast@holidayworld.com Leave a voicemail: Phone (812)-937-4401 Ext. 8081 Reach out on social media: @holidayworld using #HoWoPo For Show Notes and Transcript, visit HolidayWorld.com/HoliBlog 2022 Season Passes are now on sale now! Head to HolidayWorld.com/Passes for all the details. Pick Your Date and Plan for Fun! Great deals on Pick Your Date Tickets are now online! HolidayWorld.com/Tickets Subscribe Links: iTunes: http://bit.ly/HWPitunes Spotify: http://bit.ly/HWPspotify Amazon: http://bit.ly/HWP_amzn Stitcher: http://bit.ly/HWPstitcher Google Podcasts: http://bit.ly/HWP_gp YouTube: http://bit.ly/HWP_u2be iHeartRadio: http://bit.ly/HWP_ihr TuneIn: http://bit.ly/HWPtunein Vurbl: https://bit.ly/HWP_vurbl RSS Feed: http://bit.ly/HWP

He was a Cubs Guest Services Ambassador who's dream job was to be a Cubs Supervisor, after all, his peers voted him the Ambassador Of The Year. When that didn't pan out, he went and became the Manager of Guest Services for the Texas Rangers! Rob Kostecki chats with Frank Walker on the journey.Disclaimer: The views and opinions expressed are those of the speaker and do not represent the Cubs, Rangers, MLB or any sponsor. It's not business, it's personal.Want Cubs tickets? Tweet us and tell us why we should send you to a Cubs game!Follow us on Twitter at: @PodcastMistakenFollow us on Instagram at: @MistakenIdentityMediaCheck out our live tv channel at: Mistaken Identity TVCheck out our Clothing Store:  Team IdentityEmail is at MistakenIdentityMedia@gmail.com Fanatics We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA.Support the show (https://www.patreon.com/mistakenidentitypodcast)

Ulta Beauty has redefined beauty shopping for nearly three decades with the promise, "all things beauty, all in one place."    On this episode of Radically Personal, I speak with my friend Adam Seede, Director of Guest Services at Ulta Beauty. Adam reveals the visionary grit of this retail powerhouse. Hear how Ulta Beauty weathers retail closures during the pandemic, turn guest services into a revenue driver, and continue to remain customer-focused during an accelerated shift to digital.