Future of Consumer and Retail

In this part 2 of 2 episode, we continue our discussion of Moments that Matter in the Customer Journey with our special guest Efrain Rosario a global marketing leader from Diageo, a global leader in premium drinks, with iconic brands such as Johnnie Walker, Smirnoff, Guinness, and more. He's joined by Sunny Neely and Jon Dano, both Consumer Products Industry Experts at SAP.

In this episode, we continue our discussion of themes across retailers, events, analysts, and research. Gain key insights from retail conversations, emerging trends, innovative strategies and successful retailers and brands. Join us with our strategic advisory guests Matt Gardner (Retail Industry Expert), Jon Dano (Consumer Industries Expert), Robin Barrett Wilson (Fashion Industry Expert) and Steve Mauchline (Retail Business Architect) who share their insights and perspectives.

In this episode, we discuss highlights from NRF 2023: Retail's Big Show, and themes across retailers, events, analysts, and research. Gain key insights from retail conversations, emerging trends, innovative strategies and successful retailers and brands. Join us with our strategic advisory guests Matt Gardner (Retail Industry Expert), Jon Dano (Consumer Industries Expert), Robin Barrett Wilson (Fashion Industry Expert) and Steve Mauchline (Retail Business Architect) who share their insights and perspectives.

Concise event coverage of the 2022 Consumer Goods Sales & Marketing Summit (CSGM). Hear executive insights and strategies from top consumer products companies with Industry Advisors Jon Dano, Paul Larson, and Sunny Neely, and Matt Gardner. The summit featured a variety of keynote speakers from leading brands such as Procter & Gamble, Unilever, Nestle, Kraft Heinz, and many more. Visit our series website and register for related webinars and at: https://consumergoods.com/sap-reimagine-consumer-products Learn more about the CGSM event: https://www.cgsmsummit.com Learn more about why the best run SAP: https://www.sap.com/industries/consumer-goods-cpg.html

Listen in to learn about moments that matter in the consumer shopping journey, with our special guest Efrain Rosario from Diageo, one of the world's leading alcoholic beverage companies, with top-selling brands, including Johnnie Walker, Smirnoff, Guinness, Baileys, Captain Morgan, and more. Hosted by industry expert advisors Sunny Neely and Jon Dano. For more information, register for related webinars and visit our series website at: https://consumergoods.com/sap-reimagine-consumer-products

Hear insights and commentary from what leading retail and consumer good executives shared at The Lead Innovation Summit that took place on July 12th and 13th, 2022 in Brooklyn, New York. Over 1,800 people registered to hear from 115 speakers, meet over 250 CEOs, raise thousands for charity, and get inspired by panoramic views of Manhattan. This episode offers concise event coverage with expert advisors Robin Barrett Wilson, Oliver Stocks, and Matt Gardner. Learn about the road to a new world of retail: https://risnews.com/sap-road-to-a-new-world-of-retail

Hear insights and commentary from what leading retail and consumer good executives shared at the 2022 Analytics Unite conference on June 21 to 23 in Chicago, including how they're leveraging today's latest analytic tools to accelerate growth and innovate to stay on the cutting edge. Concise event coverage with expert advisors John Buckley, Reshma Imamudeen, Todd Hassell, and Evan Bowler.

To take the conversation deeper, register for the Lead Innovation Summit, where 1,700+ executives from the fashion, retail and consumer innovation community converge to learn from and connect with the brands, retailers, digital natives, and tech enablers defining tomorrow. Register for the Lead Innovation Summit: https://summit.the-lead.co/register Learn about the road to a new world of retail: https://risnews.com/sap-road-to-a-new-world-of-retail

Learn the leading strategies and tactics for enterprise planning and execution, revenue management, trade marketing and merchandising from leading executives, presenters, and conversations at the latest Promotion Optimization Institute (POI) event. POI brings together manufacturers, retailers, solution providers, analysts, academics and other industry leaders to share cross-functional best practices in both structured and informal settings. SAP continuously creates and adapts technology to improve Holistic Enterprise Planning, Promotion, Pricing and Assortment Optimization, Revenue Management, Advanced Analytics & AI, Digital, eCommerce, and Data Management.

SAP Experts John Buckley, Sunny Neely, Tiran Avdar, and Jon Dano provide Top Highlights from the 2022 POI Spring Hybrid Summit event. Learn top themes and insights for enterprise planning and execution, revenue management, trade marketing and merchandising from leading executives, presenters, and conversations at the latest Promotion Optimization Institute (POI) event.

Gain real insights into how consumer companies across the value chain are rethinking their strategy, leveraging the latest technologies to drive meaningful results. The food system is being reimagined, how are you responding? Join us at FMI Midwinter to deepen the conversation: https://www.fmi.org/midwinter-conference. For more information be sure to register for related webinars and visit our series website at: https://consumergoods.com/sap-reimagine-consumer-products

Today's grocery retailers are rated by the unique values and personal preferences of digitally-mature customers. To remain relevant in 2022, grocers must focus on key strategies discussed by retail advisors David Gruehn, Randy Evins, and Matt Gardner. Join us at FMI Midwinter to deepen the conversation: https://www.fmi.org/midwinter-conference For more information be sure to register for related webinars and visit our series website at: https://risnews.com/sap-the-customer-channel

Consumer Products companies are urgently establishing a direct relationship with consumers, and many are using a Customer Data Platform (CDP) to bring all the information they have together in a unified records. But how much data is enough? Join SAP consumer product experts Ratul Shah, Sunny Neely, Ritu Saluja and Javier Flores as they outline best practices including critical use cases, personas, KPIs, and more to help you build an action-oriented CDP. Join us at FMI Midwinter to deepen the conversation: https://www.fmi.org/midwinter-conference And visit our microsite on consumergoods.com for details and related webinars: https://consumergoods.com/sap-reimagine-consumer-products

Concise event coverage of the 2021 CGSM conference. Hear insights and takeaways from Industry Advisors Jon Dano, Paul Larson, Sunny Neely, and Matt Gardner on sessions featuring executives from top consumer products companies. Learn more: https://consumergoods.com/sap-reimagine-consumer-products

Today's retail customers select only those businesses that know them personally and earn their trust. Listen in on retail experts David Gruehn and Randy Evins to discover how to earn the trust essential to lasting customer loyalty. Listen to "The Customer Channel" series for strategies to help you meet customers where they are and where they're headed. You'll find out how to rapidly transform your business and create lasting improvements that will not only strengthen your relationships with shoppers but also ensure your business stays relevant in the months and years ahead. For more information visit our series website at: https://risnews.com/sap-the-customer-channel

As the Consumer Products industry faces unprecedented changes, Marketing and Sales are increasingly reliant on tight back-office integration. Brand managers must lead end to end cross-functional digital transformation to achieve consumer-centric success.

Five topics that are top-of-mind for every Consumer Products CEO. The Consumer Products business is changing rapidly due to shifting consumer habits and the effects of the pandemic. Listen in for key insights to find your most resilient path forward. Learn more: https://consumergoods.com/sap-reimagine-consumer-products

Reimagining your business model to meet customers' expectations can boost loyalty, revenue, margins, and sustainability. But how do you know what your customers want today let alone what they'll want tomorrow? Listen to this podcast for strategies to help you meet customers where they are and where they're headed. You'll find out how to rapidly transform your business and create lasting improvements that will not only strengthen your relationships with shoppers but also morph all of your processes into customer service roles. For more information be sure to register for related webinars and visit our series website at: https://risnews.com/sap-the-customer-channel

With the chaos of today's supply chain and consumer behaviors ever evolving, hear how leading retailers are blending the art and science of planning to optimize inventory, increase customer satisfaction, maximize revenues, and minimize waste. Register for the webinar here: https://event.webcasts.com/starthere.jsp?ei=1506355&tp_key=858971176b&sti=sap_podcast Learn more and find the replay here: https://risnews.com/sap-road-to-a-new-world-of-retail

​Concise event coverage of the 2021 Grocery Shop conference on site in Mandalay Bay, Las Vegas. Hear insights and takeaways from sessions featuring executives from Kroger, Albertsons, 7-Eleven, Campbell, Amazon, Colgate, Target, Kellogg's and more. Groceryshop brings together leaders from the entire grocery ecosystem, including established and startup CPG brands, supermarkets, c-stores, drug stores, general merchandise stores, discount stores, ecommerce players, warehouse clubs, grocerants and non-traditional grocery retailers. Participants learned about: - Digital growth strategies and technologies, including commerce platforms and mobile solutions - The future of online grocery - Evolving consumer preferences and behaviors - The changing role of the grocery store - Emerging fulfillment and delivery models - New marketing tactics and technologies - Cutting-edge grocery technologies - Becoming a purpose-led organization - Sustainability approaches and best practices - And more Learn about the road ot a new world of retail: https://risnews.com/sap-road-to-a-new-world-of-retail Learn to serve the only channel that truly matters, the customer channel: https://risnews.com/sap-the-customer-channel

​Concise event coverage of the RCC Store conference. Hear insights and takeaways from sessions featuring executives from Walmart, Best Buy, Lowe's, Pinterest, Sephora, Google, SAP, Shopify and more. Each Fall, the RCCStore Conference takes places as Canada's biggest retail event of the year -- where the most influential retail leaders, world-renowned visionaries, and passionate entrepreneurs discuss the most critical topics affecting retail. In this episode, we offer concise coverage of the 2021 virtual event, with detailed insights and takeaways from sessions featuring leaders covering topics including: - Innovation in store operations - Technology's newest frontier in retail - Harnessing the unique power of disruption - Leveraging people, relationships and customer insights - Marketing in the new age of retail - Supply chain fortification - Secrets of today's retail superheros - Learn strategies proven to transform business - Discover emerging technology in retail

Adapting your business to be in lockstep with evolving consumer expectations has proven to increase loyalty and customer lifetime value. Learn the Five Pillars of Adaptive Retailing to start making the right changes to ensure you Lead, Today and Tomorrow. In today's ever evolving retail world, the need for digital transformation is not optional. The focus is based on your customers transformation to digital. That alone qualifies the effort. But with all things, there is more to it. And that leads us to the most compelling reason for this conversation. Adapting your business to fit what your customer is looking for immediately translates in increased loyalty, accelerated revenue and margin, and a much more sustainable business. Knowing not only what your customer wanted, but what she may want, enables an amazing business model transformation. You must be prepared to meet your customer where she's headed. This will culturally shift your business in ways you've never dreamed of. Seeking lasting improvements that not only solidify your relationship with the shopper but also morph all of your processes into customer service roles. This is the change necessary to lead now and tomorrow.

​Each spring, the Global Retailing Ideas Summit draws some of the biggest names in retailing to Tucson, Arizona — guests like Tory Burch, Tommy Hilfiger, Tony Hsieh, Vera Wang and more — to talk innovation, challenges and bold new ideas in retailing. The retail industry is being transformed at lightning speed, and the GR Ideas Summit presents the most sought out and innovative retailers shaping the industry today. In this episode of the podcast we offer concise coverage of the 2021 event, with detailed insights and takeaways from sessions featuring: • Tommy Hilfiger, on brands that perform and last, even through a pandemic • Levi's Strauss CEO Chip Bergh on leading through a crisis, emerging stronger, meeting the moment, and building for the long term • Target CEO Brian Cornell on lessons learned and sustained growth • Runway of Dreams founder Mindy Scheier on the future of Adaptive Fashion And executives from organizations including PetSmart, Nike, Trove, Taylor Stitch and more.

This episode offers concise coverage of discussions between executives at FMI Midsummer — a virtual event offering deep exploration across multiple specialties within the food industry. Get detailed insights and takeaways from sessions featuring: • The Kroger Co. SVP and Chief People Officer Tim Massa • Albertsons President & CEO Vivek Sankaran • Nestle USA Chairman and CEO Steve Presley • Martins Supermarkets Former President and CEO Rob Bartels • H-E-B Grocers President Craig Boyan • Ahold Delhaize USA CEO Kevin Holt • FMI President and CEO Leslie G. Sarasin

​Produced in partnership with NRF Retail Converge, this episode offers concise coverage of Day 5 sessions at NRF Retail Converge — a virtual event offering deep exploration across multiple specialties within the retail industry. Get detailed insights and takeaways from sessions featuring: • Nordstrom Rack President Geevy Thomas • Dick's Sporting Goods Chief People Officer Julie Lodge-Jarrett • Coresight Research CEO and Founder Deborah Weinswig • DVF Founder and Chairman Diane von Furstenberg • Under Armour Chief Operations Officer Colin Browne And executives from organizations including PVH, Wayfair, Dollar General, Tractor Supply Company, Levi's, Ralph Lauren, and more.

​Produced in partnership with NRF Retail Converge, this episode offers concise coverage of Day 4 sessions at NRF Retail Converge — a virtual event offering deep exploration across multiple specialties within the retail industry. Get detailed insights and takeaways from sessions featuring: - Macy's Chairman and CEO Jeff Gennette - Williams-Sonoma President and CEO Laura Alber - Sally Beauty Chief Technology Officer Joe Condomina - Alibaba Group President J. Michael Evans - Best Buy Former Chairman and CEO Hubert Joly - Tractor Supply Company President and CEO Hal Lawton - C&A Brazil CEO Paulo Corrêa Jr. And executives from organizations including Wayfair, Varese Retail, Facebook, American Express, and more.

Produced in partnership with NRF Retail Converge, this episode offers concise coverage of Day 3 sessions at NRF Retail Converge — a virtual event offering deep exploration across multiple specialties within the retail industry. Get detailed insights and takeaways from sessions featuring: • Bed Bath & Beyond President and CEO Mark Tritton • Bolt Chief Customer Officer Tina Fan • Kohl's CEO Michelle Gass • Ralph Lauren Chief Information Officer Janet Sherlock • Sam's Club President and CEO Kath McLay • M.Gemi President Cheryl Kaplan • Equifax Chief Information Security Officer Jamil Farshchi And executives from organizations including Walgreens Boots Alliance, Nekter Juice Bar, The FBI, GNC, REI, Trove, VF Corp, Under Armour, and more.

Produced in partnership with NRF Retail Converge, this episode offers concise coverage of Day 2 sessions at NRF Retail Converge — a virtual event offering deep exploration across multiple specialties within the retail industry. Get detailed insights and takeaways from sessions featuring: • UPS CEO Carol Tomé • Southeastern Grocers President and CEO Anthony Hucker • Albertsons Chief Customer and Digital Officer Chris Rupp • CVS Pharmacy EVP, CVS Health and President Neela Montgomery • Nimbly Founder Mariano deGuzman • Recurate CEO and Co-Founder Adam Siegel And executives from organizations including Hollister, Kate Spade New York, Walmart, Tapestry, The Walt Disney Company, Zulily, Rothy's, and more.

Produced in partnership with NRF Retail Converge, this episode offers concise coverage of Day 1 sessions at NRF Retail Converge — a virtual event offering deep exploration across multiple specialties within the retail industry. Get detailed insights and takeaways from sessions featuring: • Qurate President and CEO Mike George • Walmart US President and CEO John Furner • Cartier NA President and CEO Mercedes Abramo • The Vitamin Shoppe CEO Sharon Leite • THE YES Founder and CEO Julie Bornstein • Levi Strauss & Company COO Liz O'Neill And executives from organizations including Crate & Barrel, Sephora, AT&T, Best Buy, the Obama Administration, The Gap, Pinterest, Neiman Marcus, and more.

​Welcome to the Future of Consumer and Retail Podcast, where we host engaging conversations with Thought Leaders from across the Retail and Consumer industry ecosystem, including concise highlights from the latest events, solutions, innovations and strategies so you can keep a pulse on the leading trends in the marketplace. For the latest updates subscribe to our series on your favorite podcast platform. Thanks for tuning in, and we look forward to sharing with you in the future.