The Corporate Shadow

Layoffs continue to be front and center, thanks primarily to the shadow of a potential recession.Layoffs can often seem appealing for companies looking to reorganize or cut costs. However, without careful consideration, layoffs may do more harm than good. There is evidence that a lack of leadership during periods of reorganization can increase employee dissatisfaction and turnover in the long run.Layoffs rarely achieve their intended outcome. While companies may save some money upfront due to lower wages and benefits costs, this benefit is often negated by hiring and training new employees, not to mention the loss of institutional knowledge when experienced workers are let go. Ultimately, while layoffs may appear to be an easy fix in the short term, they often bring unintended consequences that ultimately hurt companies more than they help. As such, leaders must think carefully before taking such drastic steps as workforce reductions, instead focusing on alternative measures that minimize disruption while still addressing organizational needs.About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like.  Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he has continued to research and speak on organizational culture, relationship intelligence, and leadership effectiveness.  Ryan is also the founder of Inospire, a company helping bosses and employees build stronger relationships with one another as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen:WebsitePodcastLinkedInInstagramTwitter

The Great Resignation is favorable for both employees and employers. This episode explores the most common reasons employees resign from their positions and how the Great Resignation empowers both employees and employers. About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies.  Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he has continued to research and speak on organizational culture, relationship intelligence, and leadership effectiveness.  Ryan is also the founder of Inospire, a company helping bosses and employees build stronger relationships, and the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen:WebsitePodcastLinkedInInstagramTwitter

Employers screen candidates to discover whether a job applicant could jeopardize what they stand for, their reputation, and workplace safety. The same should apply to job seekers. Screening your future employer will give you the necessary knowledge and understanding of the company's needs, potential, and weaknesses. Thus, helping you make the right decision to be part of the right organizational culture. In this episode, you'll learn: Why you should screen companies before applying for the jobTips on how to run an efficient employer screeningAbout Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like.  Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness.  Ryan is also the founder of Inospire, a company helping bosses and employees build stronger relationships with one another as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen:WebsitePodcastLinkedInInstagramTwitter

Feeling unhappy with your work can decrease your motivation, productivity, and enthusiasm. You might think you are unable to do anything about how you feel at work, but there are things you could do to increase your workplace happiness and reinforce the sense of meaning. In this episode, you'll learn: -What makes people happy at work -5 things you can do to be happier workAbout Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like.  Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness.  Ryan is also the founder of Inospire, a company helping bosses and employees build stronger relationships with one another as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen:WebsitePodcastLinkedInInstagramTwitter

It's no surprise that 43 percent of companies want to increase the talent learning ecosystem, focusing on upskilling or reskilling. However, employees should also learn how to make the most of career opportunities and advance in the workplace. In this episode, you'll learn:What you can do to speed up your professional development.How to leverage growth and learning opportunities in the workplace. About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping bosses and employees build stronger relationships with one another as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen:WebsitePodcastLinkedInInstagramTwitter

85 percent of employees experience high levels of burnout, and 41 percent report a decline in work-life balance. An overwhelming number of employees reports that companies are pushing them to their limits, requiring availability beyond work hours. Thus, causing concern for complete worker burnout. In the previous episode, we discussed how you can deal with work overload and restore work-life balance.  In this episode, Dr. Giffen shares 4 tips on how you tell your boss you're on the brink of burnout. In this episode, you'll learn: -4 tips on how to tell your boss you're on the brink of burnout.   About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach.  For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping bosses and employees build stronger relationships with one another as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen: Website Podcast LinkedIn Instagram   Twitter

Overworked employees have more tasks and responsibilities than they can handle or their job role allows. They either feel intrinsic pressure to go the extra mile due to a competitive workplace atmosphere, or their managers impose these expectations on them. So, how do you deal with work overload and restore work-life balance?  Here are 4 tips on how to deal with work overload.  In the next episode, Dr. Giffen shares 4 tips on how you tell your boss you're on the brink of burnout. In this episode, you'll learn: How the COVID19 Pandemic Exacerbated Burnout in Already Overworked Society 4 tips on how to deal with work overload About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach.  For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping bosses and employees build stronger relationships with one another as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen: Website Podcast LinkedIn Instagram Twitter

How many companies have efficient Diversity, Inclusion, and Equity (DI&E) policies in place that make a long-lasting difference across all levels? – That mostly depends on the size of an organization.  For instance, 60 percent of businesses with under 50 employees have no diversity initiatives at all. On the other side, 55 percent of companies with between 5000 and 10,000 hires have structured DI&I practices.  Yet, the positive change can only be enduring when all organizations, regardless of their size, have effective inclusive programs. But at the moment, 41 percent of managers state they're too busy to implement any diversity and inclusion initiatives. As long as that's the case, preferential treatment, bias, and segregation will hinder inclusive recruitment, workplaces, and impartiality. There shouldn't be any pretexts for why a company is failing to drive inclusion.  DI&E initiatives integration is challenging, but it's essential as it ensures everyone gets an equal chance. The path towards fostering unbiased recruitment and diverse values starts with assessing how inclusive your workplace is. In this episode, you'll learn: · 5 strategies to help foster an inclusive work environment through recruitment. About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach.  For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping bosses and employees build stronger relationships with one another as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen! Website: https://www.inospire.com Podcast: https://inospire.com/podcasts LinkedIn: https://www.linkedin.com/in/rgiffen/ Instagram: https://www.instagram.com/dr.giffen Twitter: https://twitter.com/ryan_giffen   Facebook: https://www.facebook.com/AskInospire/   TRANSCRIPT OF EPISODE

In 2020, the world struggled with the COVID-19 pandemic, which the majority finds worse than the 2008 Global Recession. Its aftermaths caused severe problems for the healthcare and financial sector, but they also awoke deep-seated societal issues.  The novel coronavirus disproportionately affects racial and ethnic minorities as they have higher hospitalization rates than non-Hispanic white individuals. Thus, 25 percent of Hispanic and Black employees work in the essential sector yet encounter more obstacles to getting care, such as a lack of health insurance. The COVID-19 recession also led to more job losses among women than men, and they are also likelier to work in the healthcare and education sphere. Another issue that the pandemic brought back to the forefront is that females disproportionately took the role of a caregiver due to being associated with childcare more strongly than before.  Even though the world is reaching the other side of the pandemic, we will have to mitigate its aftermaths for the years to come. Business leaders must strengthen their diversity efforts and implement stable and long-term programs to ensure minority groups are not left behind.  In this episode, we discuss the strategies to help companies foster diversity, equity, and inclusion (DE&I) in a post-COVID era. In this episode, you'll learn: · 6 strategies to help foster diversity, equity, and inclusion. · How COVID-19 impacted diversity, equity, and inclusion throughout the workplace. About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach.  For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping bosses and employees build stronger relationships with one another as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen! Website: https://www.inospire.com Podcast: https://inospire.com/podcasts LinkedIn: https://www.linkedin.com/in/rgiffen/ Twitter: https://twitter.com/ryan_giffen   Facebook: https://www.facebook.com/AskInospire/   TRANSCRIPT OF EPISODE

Is there anything more nerve-racking than preparing to ask for a raise? You have been working diligently, sacrificing holidays and vacations, and going the extra mile for the employer. They should have noticed your dedication by now, but it doesn't seem you'll hear the long-awaited news anytime soon. Finally, you decided. It is time to be brave and voice that question that makes you uncomfortable, although you know you deserve it. But you're not the only one feeling that way. For instance, even though they are satisfied with their employer, 52 percent of employees feel uneasy negotiating salary. On the other side, 30 percent are worried about losing their jobs, while 49 percent don't want to be perceived negatively. But no matter how nervous they were, 55 percent of those who asked got it. Don't allow the fear to stop you. Find the right moment and go toward your goal. After all, if you don't ask, the answer will always be no. Asking for a raise can be frightening. If you're ready to overcome the fear of asking and get paid what you truly deserve, this episode is for you! In this episode, you'll learn: · The different types of pay raises (in business terms) · 6 top tips on how to ask your boss for a salary boost · Advice on how to craft a strong case for your pay increase request · How you can get free coaching to help you About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping everyday employees navigate the nonsense of workplace obstacles as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen! Website: https://www.inospire.com Podcast: https://www.corporateshadowpod.com/ LinkedIn: https://www.linkedin.com/in/rgiffen/ Twitter: https://twitter.com/ryan_giffen Facebook: https://www.facebook.com/AskInospire/

  Interviewing for your dream job can be one of the most nerve-racking times in anyone's life. You can try so hard to nail the interview, but it's also important to know that there is such a thing as over-preparing. This situation is all too common: you spend countless hours polishing your resume to make it look perfect, only to bomb the interview. You might stumble over your words or become so nervous that you can't make eye contact with the other person. No matter how smart or qualified you are for a particular job, you have to develop specific skills for interview success to be considered for the position. Dr. Giffen walks you through a behind-the-scenes view from the boardroom in this final series of a three-part episode. In this episode, you'll learn: · The best way to discuss your prior job experience during the interview. · How to find the perfect balance of self-confidence. · The 6 questions you can ask the interviewer. · How best to follow up with the interviewer. About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping everyday employees navigate the nonsense of workplace obstacles as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen! Website: https://www.inospire.com Podcast: https://inospire.com/podcasts LinkedIn: https://www.linkedin.com/in/rgiffen/ Twitter: https://twitter.com/ryan_giffen Facebook: https://www.facebook.com/AskInospire/  

Interviewing for your dream job can be one of the most nerve-racking times in anyone's life. You can try so hard to nail the interview, but it's also important to know that there is such a thing as over-preparing. This situation is all too common: you spend countless hours polishing your resume to make it look perfect, only to bomb the interview. You might stumble over your words or become so nervous that you can't make eye contact with the other person. No matter how smart or qualified you are for a particular job, you have to develop specific skills for interview success to be considered for the position. Dr. Giffen walks you through a behind-the-scenes view from the boardroom in this second series of a three-part episode. In this episode, you'll learn: · How you're already being interviewed before meeting with the interviewer. · The importance to listening to the interviewer and how to fine tune your listening skills. · How to relate to your interviewer on a personal level. · Leveraging your resume to your advantage during the interview. · Why using foul language is never a good idea. About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping everyday employees navigate the nonsense of workplace obstacles as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen! Website: https://www.inospire.com Podcast: https://inospire.com/podcasts LinkedIn: https://www.linkedin.com/in/rgiffen/ Twitter: https://twitter.com/ryan_giffen Facebook: https://www.facebook.com/AskInospire/  

Interviewing for your dream job can be one of the most nerve-racking times in anyone's life. You can try so hard to nail the interview, but it's also important to know that there is such a thing as over-preparing. This situation is all too common: you spend countless hours polishing your resume to make it look perfect, only to bomb the interview. You might stumble over your words or become so nervous that you can't make eye contact with the other person. No matter how smart or qualified you are for a particular job, you have to develop specific skills for interview success to be considered for the position. Dr. Giffen walks you through a behind-the-scenes view from the boardroom in this first series of a three-part episode. In this episode, you'll learn: · The most valuable interviewing skills you need to land your dream job. · Why researching the company and job description is critical. · The top 5 questions interviewers are likely to ask. · Why attire is important and what you should wear to the interview. · How non-verbal communication and body posture impact your chances of getting the job. About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping everyday employees navigate the nonsense of workplace obstacles as well as the host of the Corporate Shadow Podcast. Connect with Dr. Ryan Giffen! Website: https://www.inospire.com Podcast: https://inospire.com/podcasts LinkedIn: https://www.linkedin.com/in/rgiffen/ Twitter: https://twitter.com/ryan_giffen Facebook: https://www.facebook.com/AskInospire/    

Nowadays, with all the training that supervisors and managers have to go through, you would think that harassment would no longer be a problem. Unfortunately, that is not the case. Given the recent news of harassment cases in government offices, Dr. Ryan Giffen once again talks about how harassment still happens in the workplace and what you, the employee, can do about it! In this episode, you'll learn: • What harassment is, along with its variations, such as power harassment and psychological harassment; • Ways to stand up for yourself or your co-worker when experiencing harassment in the workplace; • What to do when you neither trust your human resources department nor have one to report cases of harassment to; • The importance of reporting cases of harassment in a workplace setting, and much more!   About Dr. Ryan Giffen: With over 20 years of experience, Dr. Ryan Giffen is an expert in human relations and business culture. His career began in hospitality, leading operations and human resource departments for Fortune 500 companies and the like. Not long after, Ryan found his passion for teaching and consulting. He earned a Ph.D. in Hospitality Management with a Human Resources focus from Iowa State University and now works as an assistant professor at California State University, Long Beach. For over a decade, he continues to research and speak on organizational culture, relationship intelligence, and leadership effectiveness. Ryan is also the founder of Inospire, a company helping everyday employees navigate the nonsense of workplace obstacles, as well as the host of the Corporate Shadow Podcast.   Connect with Dr. Ryan Giffen! Website: https://www.inospire.com Podcast: https://wavve.link/thecorporateshadow LinkedIn: https://www.linkedin.com/in/rgiffen/ Twitter: https://twitter.com/ryan_giffen

Working for a great boss, what does it look like?  We sit down with Julian Torres to discuss his experience working for a great (and not so great boss) throughout his career.  We also discuss management confrontation and the importance of accountability and self-improvement through continuous self-driven professional development.

Guest Ashley Vlcan and Dr. Ryan Giffen discuss what leadership looks like both in non-profit and for-profit organizations.  They also discuss what terrible leaders look like and what can be done to become better at managing others.   Listen at VURBL https://vurbl.com/station/5sjLScCcjOo/

Are you loyal to your organization? Are you ready to quit once the job market becomes employee friendly again? How do you build employee loyalty and how do you improve employee retention through loyalty? These questions and more are answered in this episode.  

How is creating a strong internal company brand linked to employee loyalty? How can leaders today build and maintain employee loyalty through internal branding? Skot Waldron helps answer these questions and provides guidance for employers today wishi...

The State of California released its Emergency COVID-19 Prevention Regulations on December 2nd. These regulations became enforceable on Monday, November 30, 2020. If you're an employee or an employer, this is a must listen to know what your rights a...

What's the difference between a leader and a manager? Leaders Inspire others while a manager hinders. Who do you want to be? Listen as Dr. Ryan Giffen discusses the difference based on inspiration from author Mark Sanborn and management guru Dr.

If you feel as though your work ethic could use improvement or that you need to get ahead of your apathy, listen is Dr. Giffen provides tips that can help you last through the workdays and stick to your business goals.

During recent months, Coronavirus has threatened and changed businesses across the country and the globe. With stay-at-home orders, new safety regulations, and a changing (in some cases dwindling) market…..

The things we cannot control, such as COVID19, Civil unrest, and political upheaval, continues to bring uncertainty in our lives.  So many people are questioning their direction, career choices, or confused about where they are heading.

Since March of 2020, the beginning of the COVID19 pandemic, the cruise industry has reported billions of lost revenue. Reports indicate Royal Caribbean and Carnival cruise lines collectively lost $6.4 Billion in revenue. In this episode, we meet with Trapper Martin of Dream Vacations to discuss his predictions for the industry.

The hospitality industry continues to be a leading example of resilience.  With hotel occupancy, ADR, and RevPar in flux, hospitality executives continue to balance guests, employee safety, and profitability.  Join Dr.

The conversation continues since the last episode on Racial Bias in the Workplace.  We're going to discuss avoiding discrimination and signs to look for that your organization needs diversity and inclusion training. First,

Traditionally, workplace policies are made by individuals that don't reflect the diversity of the organization. For example, policies may not address racial bias, workplace equity, or the consequences of an employee demonstrating bias or discriminatio...

With the COVID-19 pandemic sweeping the globe, everyone is dealing with change in one way or another.  Students are adjusting to online classes as elementary schools to colleges are closed.  Sports fans are watching reruns of classics instead of attend...

During any time of uncertainty, it is a good idea to boost morale around the workplace. Promote positive energy with your workers. One of the best ways to help improve performance is to think about how to promote high levels of employee engagement.

Managing workplace change and dealing with change is tough, especially if you're new to remote work. In this episode, we discuss what a robust employee engagement plan looks like for business when dealing with change,

The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A focus on consumer behavior,

President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employe...

The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families Fir...

Around 20% of small businesses fail in their first year and 50% don't survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship an...

Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then,

Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "...

First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today.

Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits.

In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from ...

First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibi...

In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the r...

Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and...

If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motiva...

Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line?

The California legislature introduced 2,576 employment bills in 2019. We discuss which employment laws will impact your business and the steps you can take.