Tigerpaw Radio

How do you survive a ransomware attack and come out stronger on the other side? Learn from somebody who has done it! Join Robert Cioffi of Progressive Computing, Inc., as he shares the harrowing details and inspirational moments of how to not just survive, but thrive.

You know you must do things differently to grow your business in these turbulent times, but where to start? Right here! Check out this eye-opening interview with Michael L. Cozzens as he shares the secrets that helped to grow Visual Edge IT into the giant it is today.

In this Tigerpaw Radio interview with Larry Lavine, best selling author of “Selling from the Heart,” you'll learn how to become a sales professional that not only makes money but also builds a high level of trust with customers.

“Meta” is in the news for all the wrong reasons, but does that mean the metaverse is dead? Hardly. Tune in as Giselle Mota, Chief of Product Inclusion at ADP, helps demystify the metaverse and unlock huge opportunities for your business today. Episode: 60 Guest: Giselle Mota

1.93 billion people use Facebook every day. 74% of them are using it for business purposes, and 74% of those folks are decision-makers. Is your business reaching them? Let Brandi Rogers, Director of Marketing at CharTec. Inc, show you how! Episode: 59 Guest: Brandi Rogers

Your worst nightmare as an MSP or IT Services provider has become reality: You've been hacked and are locked out of all your systems. Blair Dawson of McDonald Hopkins shares what you need to do to protect yourself and your customers. Episode: 58 Guest: Blair Dawson

The biggest cybersecurity threat is not malware, it's our own people. Join Clint Bodungen of ThreatGen as he shares how Gamification could change that and allow you to dramatically increase your security stance. Episode: 57 Guest: Clint Bodungen

Did you know that there are 7 to 10 types of businesses that ALL call themselves MSPs? Crazy I know! Join host West McDonald, Chief Noise Maker at Tigerpaw Software, and Juan Fernandez, CEO and Co-Founder of the MSP Growth Coalition, as they dive into all the future opportunities for the modern MSP. Episode: 56 guest: Juan fernandez

Curious about how HP is moving into the future? Join Tami Beach, Head of MPS Channel Sales at HP, as she lays out what the future could look like for dealers willing to evolve and seek new opportunities. Episode: 55 Guest: Tami Beach

Corporate core values are a lot more than words on a wall. Join Tigerpaw's West McDonald and Chris Taylor, CEO at Fisher's Technology, as they dive in deep into the who, what, where, when, and why of developing strong corporate core values. Episode: 54 Guest: Chris Taylor

If you think remote work is hard, try remote work while living out of a van! Carrie Lynn and Ian Richardson don't hold back on all the things you need to know if you've ever dreamed of #vanlife on the road! Episode: 53 Guests: Carrie Richardson, Ian Richardson

Who's up to the challenge? Listen as Laura Blackmer, President of Dealer Sales at Konica Minolta Business Solutions U.S.A., shares how to become more important to your customers in a changing industry. Episode: 52 Guest: Laura Blackmer

When you think of the integrator channel, MRR, or, Monthly Recurring Revenue, may not seem to be a natural fit. On the latest episode of Tigerpaw Radio, Dan Ferrisi from Commercial Integrator shares why this shouldn't be the case. Episode: 51 Guest: Dan Ferrisi

We're excited to share we've reached a significant milestone for Tigerpaw Radio and TigerTube–our 50th episode! When we launched this podcast, we made a commitment to produce educational content with a focus on helping our partners and customers with business growth. After 49 episodes featuring 62 different guests and covering a wide range of topics, I think you can agree we've delivered! To celebrate this milestone, we conducted our 50th episode as a live broadcast. We brought back some of our most popular guests to revisit the insights they shared and talk about what's going on today.

You may not be able to control a stormy sea, but you can learn how to surf, right? Listen in or watch as Barney Kister shares critical insights to help you better position your business as global distribution models change forever. Episode: 49 Guest: Barney Kister

Join Chip Miceli in this rare and important interview with Tigerpaw as he shares the secrets of diversification for explosive growth! Episode 48 Guest: Chip Miceli

If you're looking for inspiration when it comes to diversifying your business for hyper-growth, this interview with Jeff Bendix is solid gold.

Office equipment dealers can no longer ignore eCommerce and online marketplaces if they want to stay relevant. Norm McConkey talks with West McDonald about how dealers can thrive in this new economy. Episode: 46 Guest: Norm McConkey

Don't watch or listen to this interview with Paul R. Ruppert unless you're ready to start growing your tech services business at hyper-speed. Seriously. Episode: 45 Guest: Paul Ruppert

A managed tech services provider sustaining 16 years of double-digit growth through the pandemic… now that's a story you want to hear. Episode: 44 Guest: Ed Knott

Join Rick Lambert as he shares his secrets on how to win more sales by establishing a powerful digital presence. You'll come away with new ideas to market and sell to prospects in 2022! Episode: 43 Guest: Rick Lambert

In this exclusive interview with Valerie Alde-Hayman of gap intelligence, you'll get access to the statistics and market trends that could forever change your mind about the consumer print market and its impact on the OED channel. Episode: 42 Guest: Valerie Alde-Hayman

Still plan on selling MFDs and printers this year? Will buyers pick you over Amazon or another online option? This insightful interview with Randy Dazo might just make the difference between success or failure in 2022. Episode: 41 Guest: Randy Dazo

Join Forrester's Jay McBain, Principal Analyst, as he offers up the goods on changes in technology services channels that will impact your business dramatically in 2022! Episode: 40 Guest: Jay McBain

Hiring and retention in the age of the “Great Resignation” may feel impossible, but it doesn't have to be. Join Joel Vaslow in this powerful interview as he shares the strategies and tips to win more top talent in challenging times. Episode: 39 Guest: Joel Vaslow

Tired of bad actors having the upper hand? Learn how to make your online and network security much more defensible in this “behind the beard” interview with Matt Lee from Pax8. Episode: 38 Guests: Matt Lee

Do you volunteer? Join West McDonald and his guests to hear first hand why these senior leaders volunteer and why you should too. Episode: 37 Guests: Debra Dennis, Tim Renegar, Joe Barganier

Join West McDonald and Greg VanDeWalker as they break down what you need to do (RIGHT NOW!) to improve your customers' security and grow your business in 2022. Episode: 36 Guest: Greg VanDeWalker

First podcast of the new year! Start 2022 with ideas and insights from CJ Cannata and Scott Cullen of the Cannata Report. The pair dive deep into the current and future challenges in the Office Equipment channel in this latest episode of Tigerpaw Radio with West McDonald.

Join Tigerpaw Software as we interview Patricia Ames and Amy Weiss of BPO Media to share their predictions for the future of the office equipment channel.

What kind of person would start a managed print business knowing full well that the deck is stacked against them because of massive established players? Earl Everson, that's who! In this exciting interview, Earl bares all and explains how winning is done when you break all the rules and put the customer first.

On the latest episode of Tigerpaw Radio, West McDonald and his guest, Eyal Katz, discuss how to use paid digital marketing to start growing your B2B leads affordably and with real results.

In this episode of TigerTube, two of the channel's heavy weights share their ideas about what dealers must do to survive and thrive in a post-pandemic world. Episode: 31 Guests: Greg Welchans, President at DM Supplies Network Jim Cerkleski, Executive Chairman at Clover Imaging Group

The past few years have certainly tested the mettle of business leaders in the Office Equipment Channel. There are those that would have you believe that the space will continue to suffer, that MPS and the value of A3 are dead. But are they? And what other ways must organizations flex and adapt to prosper in the age of the new office? Episode: 30 Guests: • Bob Evans, Principal at Function 4 • Jeff Bendix, President at Bendix Imaging • Brian Stevenson, President at FootPRINT Managed Services

Join Tigerpaw as we interview two of the world-leading experts on print-based security and policy enforcement. They will teach you exactly what you need to do to make sure that you're doing everything you can to keep your customers safe when it comes to the printed page. Guests: Eric Crump, Director of Strategic Alliances at RINGDALE. • Mark Hart, Executive Director of Business Development at ACDI Inc.

The traditional WAN (Wide Area Network) has been around for a long time and is definitely inside the box. How do you get the WAN outside the box? Is it even possible? Is there enough opportunity to bother? Join Tigerpaw as we interview Craig Shlagbaum, SVP, Indirect Channels, Comcast Business, as he lays out how we can end the tyranny of the box with the new opportunities of the SD-WAN.

Whether you are an introvert, technology geek, or just somebody looking for a better way to grow sales, this Tigerpaw interview with world-leading social selling expert Janet Schijns, CEO at JS Group, will have you selling like a Jedi Master in no time.

Join West McDonald, Chief Noise Maker at Tigerpaw Software, and Jason Bystrak, VP of Cloud & Services Business Unit at D&H Distributing, as they discuss the Cloud opportunities that could lead to incredible growth for those in the know.

We interviewed two of the leading MSP experts that are excelling with co-managed services and they share their knowledge on how to do it right. Guests: - Bob Coppedge, CEO & Owner at Simplex-IT - Brian Weiss, CEO at ITECH Solutions

Join Tigerpaw and Jason Van Camp, Green Beret and business leader, as we explore how discomfort and uncertainty in your business are much better and more necessary than you think.

Join Tigerpaw and a panel of Flat-rate experts as they show you how to take away the fear and drive confidence in a profitable and growth-focused flat rate program for office print. Guests: • Bud Karakey, VP of Customer Engagement at NEXERA, a BEI Services Company. • Kenneth Edmonds, CEO at 22nd Century Management • Earl Everson, Founder at Elite Document Solutions • West McDonald, Host, Tigerpaw Radio, founder, West McDonald Co.

Before you say “YouTube is for kids”, think again: In a study detailed on Vidyard, companies that use video are growing 49% faster than those that don't. At the time of writing, there are over 500 hours of video uploaded to YouTube EVERY MINUTE. Are you benefiting? Join Tigerpaw Radio and David Walsh; our expert YouTube guest with over 300,000 subscribers; as we explore how video can help grow your business. Guest: • David Walsh, YouTube expert and founder, David Walsh Online

The pandemic has changed everything, including how and where people work. More people are working from home than ever before in modern times and this introduces new security threats as well. Join experts from Tigerpaw Software, Pax8, Doberman Technologies, Compliancy Group, and ACDI who are attacking these new problems and turning them into opportunities. Guests: - Paul Redding - Mark Hart - Ian Richardson - Brad Fugitt

In this episode of Tigerpaw Radio, we meet with some women leaders in tech who share their experience in the world of high tech and advice for bringing more equality to the channel in the future. Guests: • Beth Neargarder, Channel Manager, RocketCyber • Yvette Steele, Director of CompTIA's Advancing Tech Talent and Diversity Community • Van Little, Global CTO at Interdynamix

We spoke with 2two customer service aficionados; Corey Odvody of Americom and Joel Vaslow of Tigerpaw Software; and they share the secrets to consistently delivering great customer service.

Join Tigerpaw Radio in a deep-dive series as we talk with progressive vendors and dealers about how they are not just surviving during the pandemic but growing as their competitors continue to lose ground. Guests o Peter Busam, Chief Balancer, Equilibrium Consulting o Greg Van De Walker, Senior Vice President, IT Channel & Services, Collabrance o Juan Fernandez, BMI ImageNet o Carrie Simpson, Managed Sales Pros

Imagine that you plan to stay a couple of weeks on vacation in a foreign country only to find yourself in lockdown there for over 3 months. This may sound like the plot to a film, but it actually happened to guest Greg Vandewalker, Senior Vice President, IT Channel & Services at Collabrance, LLC.

Post-pandemic, 47% of companies expect to see a portion of their workforce work from home permanently. This raises issues for physical and network print security for customers and providers. How can you get ahead? Guest: Eric Crump, Director of Strategic Alliances at Ringdale and MPSA Executive Board Member

“It's not always what you know, but who you know” is as true in the digital age we live as it ever has been. For all of your networking efforts, you might be missing some of the best connections there are - The Super Connector.

Listen in as we get up close and personal with leaders in the BTA, CompTIA and the MPSA. This episode is filled with insights about the power and benefit of belonging to something bigger. Now more than ever, these associations are bringing strength and community to the Channel when it's needed most.

Better days are ahead and there is no time like now to start preparing for them. Listen for important information to help you, not just prepare for your business life after the pandemic, but to grow your business after it. Guest: Darrel Amy, founder, Revenue Growth Engine and CIO, Convergo