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Check out Pax8 hereEpisode GuestChloe Cameron is VP of Global Employee Experience and Strategic Programs at Pax8, where she builds culture, systems, and structure to help employees do the best work of their lives. Episode Timestamps:00:00 - Average people can get great jobs00:24 - Meet Chloe Cameron, VP at Pax801:15 - Safe doesn't mean comfortable: courage in the workplace01:58 - What's your duvet flip?02:26 - Chloe's first job in a frozen-in-time department store03:55 - Financial freedom and learning the value of hard work04:47 - Choosing practicality over perfection early in your career05:49 - What Chloe looks for in early career candidates06:44 - No experience or hobbies? Here's how to stand out07:39 - How to reflect meaningfully and use journaling08:45 - Managing boredom at work and staying proactive09:59 - From school to Cambridge to the unknown world of work11:07 - When the academic path ends: now what?12:19 - Advice for graduates entering the job market13:16 - Chloe's first “wrong” job and what it taught her14:25 - Quitting isn't weakness: when and how to leave15:38 - Great people, boring job? What to do next16:33 - The right way to quit without burning bridges17:54 - What does 'safe at work' really mean?19:01 - Landing the job at Microsoft: what it meant to Chloe20:25 - Culture shocks in corporate environments21:31 - Why the smartest person doesn't always get the best job22:47 - Build your reputation by being reliable23:40 - How to network and work smart, not just hard24:27 - Chloe's first leadership experience and key lessons25:46 - Should you be a manager? How to decide26:48 - Leadership is hard: here's what to expect27:51 - Developing your leadership style over time28:50 - Continuous learning and leadership evolution29:33 - Leading across cultures: from the UK to the Philippines30:58 - Pax8's cultural values: seek to understand and we before me31:54 - Remote work and the return to the office33:13 - Leaving Microsoft for startup life34:17 - Why stupid rules pushed Chloe to take the leap35:48 - The power of small business with big ambition36:39 - Building a role from scratch in a startup37:50 - Chloe's top career advice: fill the gaps39:06 - What Chloe looks for in a résumé today40:13 - What is a VP of Global Employee Experience?41:43 - Creating people-first tools at Pax842:38 - Why join Pax8: opportunity, culture, and growth43:39 - Chloe's duvet flip: build the workplace she always wantedEpisode PartnerPax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 38,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
When life throws an unexpected curveball, how do you respond? Robert Pope, VP of Business Applications for Pax8, knows this all too well. Growing up in a picturesque part of the UK, Robert developed a passion for speed and racing that fueled his entrepreneurial journey. He shares how his interests in economics and business, alongside the invaluable mentorship from venture capitalist Piers Linney, led to the formidable success of a startup focused on business communication solutions. Through his story, we uncover how these experiences have equipped him with a unique approach to facing the unforeseen twists in both his career and personal life. The episode takes a poignant turn as Robert recounts the day his life was upended by a leukemia diagnosis. Amidst a whirlwind of personal and professional milestones, including a transatlantic move and navigating pandemic disruptions, he faced a health challenge that came out of nowhere. Robert opens up about his mental journey through illness, challenging conventional ideas about what it means to "battle" cancer. He shares powerful metaphors and personal reflections on the role of luck and circumstance, offering a raw and real insight into the isolation and resilience required during such a demanding time. In the final stretch, Robert emphasizes the solace found in shared experiences and the power of vulnerability. From seeking support from friends and family to gaining perspective from others who have faced similar battles, he illustrates the importance of community in overcoming adversity. Robert's reflections on gratitude and perseverance shine through as he discusses the metaphor of climbing a hill to navigate life's toughest challenges. With a focus on small, manageable goals and maintaining a positive attitude, Robert's story is an inspiring testament to resilience and determination, providing hope and insights for anyone faced with life's unpredictable challenges. Robert Pope is a highly accomplished technology leader with a track record of success in the industry. He has worked alongside notable figures, including Piers Linney of Dragons' Den (the UK's version of Shark Tank), spent five years at Microsoft, and navigated the challenges of building and selling a technology organization during the COVID-19 pandemic. Currently serving as Vice President at Pax8, a global tech marketplace experiencing explosive growth, he is widely respected within the Microsoft community. As the former UK President of the International Association of Microsoft Channel Partners, Robert is recognized as a thought leader in cloud technology. Beyond his professional achievements, Robert has a lifelong passion for speed and adrenaline-fueled pursuits. Whether on a mountain bike, BMX, motorcycle, car, or sailboat, he is always chasing acceleration—whether wheels are involved or not. His life took an unexpected turn when he was diagnosed with leukemia, just as his children had left home and he was entering a new phase of life. Having always assumed that any hospital stays would result from a high-speed, fireball crash rather than a silent killer, he approached his diagnosis not as a fight, but as a lesson in survival. His mindset remains steadfast: You are not dead yet. Quotes: "I never imagined that a leukemia diagnosis would be part of my journey. It came out of nowhere, amidst a whirlwind of personal and professional milestones." "The power of community is undeniable. Finding comfort in shared experiences and connecting with others who've faced similar battles has been invaluable." "Climbing a hill is a powerful metaphor for life's challenges. It's about maintaining a positive attitude and focusing on small, manageable goals to overcome adversity." "You are not dead yet. It's a mantra that has guided me through this journey, reminding me to keep living and finding moments of light and hope." Links: Robert's LinkedIn - https://www.linkedin.com/in/robertpopeuk/ You Are Not Dead Yet - https://www.youarenotdeadyet.co.uk/who-am-i/ Donate to THE CHRISTIE CHARITY - https://www.justgiving.com/page/youarenotdeadyet Pax8 - https://www.pax8.com/en-us/ Get this episode and all other episodes of Sales Lead Dog at https://empellorcrm.com/salesleaddog
In this special bonus episode of TubbTalk, recorded in person at IT Nation Connect Europe 2025, Richard Tubb catches up with Phylip Morgan Chief Revenue Officer at Pax8. A futurist, Phylip spoke on stage on the topic of ‘the robots are coming.'Phylip tells Richard what things will look like in 2030 and how to take baby steps to prepare for what's next, and he also shares some important things that MSPs need to be aware of with AI.Richard also asks Phylip to share some of the best resources within the Pax8A Academy, available to all partners. They discuss what the Pax8 and ConnectWise partnership means for MSP clients, and how to use the MSP Marketplace for growth.Mentioned in This EpisodePax8MSP events: IT Nation ConnectIT management software: ConnectWiseLearning platform: Pax8 AcademyCloud marketplace: Pax8 Marketplace
If you are pursuing the GTIA Cybersecurity Trustmark, you will want to tune in. Matt Lee of Pax8 and I discuss the taxonomy and prompts that drive success in breaking down safeguards into actionable and obtainable tasks.
Slide, a new backup and disaster recovery appliance designed for managed service providers, was introduced by former Datto founders Austin McCord and Michael Fass at the right-of-boom cybersecurity conference in Las Vegas. The appliance, which is slightly larger than an Apple Mac Studio, boasts a storage capacity of up to 16 terabytes and operates at speeds capable of saturating a 10-gigabit network connection. McCord emphasized the appliance's speed and efficiency, claiming it is significantly faster than existing market solutions. The founders aim to foster a culture of connection and support, allowing users to easily cancel their service with a single click, which they view as a reflection of a customer-centric philosophy.Apple has unveiled its first in-house cellular modem, the C1, which will debut in the iPhone 16E, marking a significant step away from reliance on Qualcomm chips. The C1 modem is touted as the most power-efficient modem ever included in an iPhone, promising reliable 5G connectivity. While the iPhone 16 and 16 Pro will continue to use Qualcomm technology for the time being, Apple is strategically testing the C1 modem in a budget model to assess its performance without risking issues for premium users. This move aligns with Apple's broader goal of controlling its hardware stack and optimizing performance across its devices.In the realm of artificial intelligence, xAI has launched Grok 3, a new model that boasts enhanced capabilities and has been trained on a significantly larger dataset. Grok 3 has achieved impressive scores on various benchmarks, including math performance, and features a deep search capability that enhances its reasoning. However, early testing has revealed some limitations, such as citation accuracy and humor comprehension. The company plans to open-source Grok 2 to address previous criticisms regarding biases, while also introducing a new subscription plan for Grok 3.Lastly, the podcast discusses potential acquisition talks surrounding Trend Micro, a Japanese cybersecurity firm, which is reportedly valued at approximately $8.54 billion. The discussions involve several private equity firms, and if the acquisition goes through, it could lead to significant changes in Trend Micro's product roadmap and support structure. Additionally, Sophos has announced a partnership with Pax8 to streamline security management for service providers, indicating a trend towards consolidating vendor relationships in the cybersecurity space. This partnership aims to simplify access to a wide range of security solutions, although it remains to be seen whether Sophos can effectively compete with existing offerings in the marketplace. Four things to know today 00:00 Cancel Anytime with One Click? Slide's Backup Solution Calls Out the Industry's Biggest Flaws04:21 Apple Unveils C1 Modem in iPhone 16e, Taking First Steps Away from Qualcomm06:19 xAI's Grok 3 Hits the Scene with More Power, More Data, and… More Questions08:37 Big Money Meets Big Security: Trend Micro Buyout Talks Heat Up While Sophos Joins the Pax8 Party Supported by: https://www.huntress.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech
In this episode of Partnerships Unraveled, we explore the transformative world of channel strategy and partner enablement with Eric Torres, VP of Channel and Community at Pax8. Eric shares his journey from being an MSP to becoming a leading figure in the channel, offering a unique perspective on the opportunities and challenges facing MSPs today.We discuss how Pax8 is revolutionizing partner enablement with its innovative Voyager Alliance Program, which combines funding opportunities with tailored benefits to drive growth and empower partners. Eric highlights Pax8's commitment to community building and their ability to foster collaboration among partners—even competitors—through dynamic events and initiatives.Join us as we uncover what makes Pax8's approach to the channel so impactful and how they continue to shape the partner ecosystem landscape._________________________Learn more about Channext
Send us a textIn this discussion, James Davis announced the launch of his advisory firm, TSP Advisory, after leaving Pax8, highlighting his preference for working with small businesses. He discussed his role as a fractional chief strategy officer for technology solution partners in the APAC region, aiming to help organizations translate their founders' visions into actionable strategies. He pointed out a significant leadership talent gap, particularly among younger leaders who may lack the experience needed to navigate industry complexities.He addressed ongoing challenges within the Managed Service Provider (MSP) community, especially in cybersecurity practices, and observed that despite available information, progress has been slow. His approach is to support leaders in adapting to the evolving market landscape.The conversation then focused on the necessary transformation for MSPs to stay relevant, advocating for a shift from a technology-first to a business-first mindset. He emphasized the importance of understanding client needs and providing advisory-led services, while highlighting the need for MSPs to improve their cybersecurity capabilities through collaboration.
In this episode of Partnerships Unraveled, we sit down with Rob Rae, Corporate Vice President of Communities and Ecosystems at Pax8, a leading cloud marketplace redefining how MSPs and SMBs purchase technology. Rob brings his deep industry expertise, spanning over 20 years in the managed services space, to deliver actionable insights for channel professionals.Rob shares the critical criteria Pax8 prioritizes when evaluating vendors, emphasizing innovation, managed services focus, and technologies that genuinely add value to MSPs' offerings. He highlights the importance of maintaining a pulse on the market through constant engagement with MSPs worldwide and how listening to their needs fuels Pax8's decision-making and growth strategy.We dive into the unique culture of collaboration within the MSP community, contrasting it with the often siloed nature of vendors, and explore why fostering open knowledge-sharing is key to industry evolution. Rob also outlines the top opportunities and challenges MSPs will face in the coming years, from leaning into AI and expanding globally to transitioning from solution providers to strategic advisors.Whether you're an MSP, vendor, or channel strategist, this episode is packed with valuable perspectives on building partnerships that drive innovation and growth. Don't miss this conversation with one of the channel's most dynamic leaders!Connect with Rob: https://www.linkedin.com/in/robtrae/_________________________Learn more about Channext
Will 2025 be the year of natural selection for MSPs? I sit down with Matt Lee of Pax8 to chat about the cybersecurity picture for 2025 and it comes down to those that choose to make changes in their company to mature their cybersecurity posture and those that do not... Those that do not are the MSPs that use excuses like, I'm to small, We don't have time, Our clients won't pay, etc. Stay until the end to catch some of the foreshadowing of future fireside chats in 2025.
In this episode, Richard Tubb speaks to Chris Pottrell. He's the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovative MSP to watch.Richard asks Chris about their typical clients, their current tool stack and how they came to work with the Ministry of Defence. Chris also explains how Nebula ended up running their own events.They then dig into some of the key tools Nebula use: Huntress' cybersecurity solutions, inforcer for 365 management, and Pax8's cloud solutions, and shares an example of how Huntress helped them with a client problem.Chris also explains why MSPs should outsource their SOC and view their outsourcing partners as an extension of their team, as well as how this can help you to define your niche.Richard asks Chris about Nebula's approach to SIEM, why they offer cybersecurity awareness training and their experiences with Azure Virtual Desktop and making it a successful client solution.Chris talks about the internal culture at Nebula, how he looks out for innovation opportunities and what excellence means to him. He shares the new tech that he's excited about and why MSPs should embrace AI.Mentioned in This EpisodeCybersecurity experts: HuntressUK cyber assurance standard: IASMECloud marketplace: Pax8IT management software: ConnectWisePSA tool: AutotaskAccounting software: Xero365 management tool: inforcer365 management tool: Inside AgentCybersecurity compliance: OneClickComplyCybersecurity platform: SentinelOneCloud-native SIEM solution: Azure SentinelPodcast interview with Dray AghaAI assistant: Microsoft CopilotData management tool: Mozart DataCybersecurity accreditation (UK): Cyber EssentialsInformation security certification: ISO 27001Virtualize Microsoft desktops: Azure Virtual DesktopPodcast interview with Andy ReadmanEndpoint management: Microsoft IntuneRichard's appearance on
Send us a textAnother great interview with channel leader, Rob Rae, Corporate Vice President of Community and Ecosystems, at Pax8. Rob shared his positive outlook for 2024, particularly in cybersecurity and AI, noting a trend among small and medium-sized businesses (SMBs) towards more strategic planning and budgeting in these areas. He emphasized the need for managed service providers (MSPs) to effectively monetize AI technologies, while Julian highlighted the importance of MSPs becoming knowledgeable about AI to confidently address client inquiries. Both acknowledged that being a reliable source of information will be essential for MSPs as the industry evolves.The managed services sector is experiencing significant growth, with Canalys reporting increases in Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) technologies. This growth is driven by rising demand from SMBs, prompting MSPs to adopt automation and AI to improve service delivery and scalability. However, the industry faces challenges in attracting and retaining skilled talent, as new workforce entrants often lack essential technical troubleshooting skills. Additionally, there is a noticeable shift towards newer PSA solutions, indicating a dynamic market landscape.Concerns about outages and downtime, even among major providers like Microsoft, have led some MSPs to reconsider cloud solutions in favor of on-premises systems, reflecting the ongoing evolution in the IT landscape, and highlighting the complexities of transitioning to new technologies while addressing sustainability challenges posed by cloud data centers.The conversation also touched on generational shifts in consumer behavior, particularly the influence of Gen Z on the workforce and purchasing decisions. Rob noted that Gen Z's preferences for online shopping and engagement differ from previous generations, and they emphasized the need for MSPs to adapt their marketing strategies accordingly.Stay tuned for more on Pax8 in the upcoming months.
In this special episode, we hear from Dominic and other industry experts (Michelle Hulse, Director of Revenue Operations at PAX8, Paul Nical, a pioneering RevOps expert from Poland) from the UPGRADE'24 conference. Revenue Opertions is at the heart of this panel discussion. Listen in to how aligning sales, marketing, and finance creates a seamless customer journey. Michelle shares examples from PAX8 and how they revolutionized their lead handling with data-driven strategies. Dominic provides a walk through of the strategic implementation of OKRs and how RevOps can drive sustainable growth without the need for constant funding. Paul discusses the critical metrics for RevOps success and the role technology plays in this unified approach.Real-world examples are shared of optimizing sales performance, leveraging AI for operational efficiency, and the philosophical underpinnings that make RevOps a game-changer across industries—from SaaS to any business with a recurring revenue model. Whether RevOps is a buzzword or the future of strategic alignment, this discussion reveals its undeniable impact on business agility and growth.TakeawaysCollaboration is Key: Revenue Operations joins the dots between Marketing, Sales, and Customer Experience providing a seamless workflow instead of silos.Strategic Growth through OKRs: Objectives and Key Results are significant for structuring tasks and teams.Tech and Innovation in RevOps: pioneering technology tool 'Clay,' which integrates various data sources and automates processes, enabling "all bound" operations.AI can automate data collection, but humans will always lead creative strategic decisions.Timestamps(03:35) Panel Introductions from Karol Popa: UPGRADE'24(05:31) What is Revenue Operations?(08:51) Is RevOps A New Way Forward or Just A Buzzword?(13:53) When To Bring RevOps Into Business.(18:03) Example of RevOps Teams in Pax8.(22:13) Silo Focus Needs To Align.(23:37) Steps To Start With RevOps In Your Business.(26:33) Different Functions In A RevOps Team.(29:00) Strategic Growth Opportunities.(34:21) Aligning Teams With Data.(38:03) Real Impact and KPIs.(44:19) Segmentation of Ideal Partner Profile.(49:16) Technologies For Effective RevOps.(55:37) AI in Revenue Operations.(58:22) Boldest Experiments Within RevOps.(01:03:39) Use RevOps To Drive Innovation & Strategic Change.About UPGRADE'24The UPGRADE'24 conference took place on 21-22 November 2024 in Wrocław, Poland. Organised by ITCorner, the event focused on the technology sector and catered to business owners and C-level executives in the IT industry.The conference addressed strategies for adapting to market changes, methods to enhance business growth and profitability, and opportunities for networking and knowledge exchange with industry leaders. Attendees participated in talks, workshops, and panels designed to help businesses stay competitive during rapid technological transformations.For more information about UPGRADE'24, please visit www.letsupgrade.pl or search for #UPGRADE'24 on social media platform.Follow UPGRADE'24Website: https://letsupgrade.pl About Dominic MonkhouseFounder of Monkhouse & Company, Elite Business Coach and CEO Mentor, author of two smash hit books 'Mind Your F**king Business' and 'F**k Plan B' and Host of the Top 2% Global Podcast 'Mind Your F**king Business'; Dominic Monkhouse is on a mission to demystify business growth. As a Founder and CEO, he has a track record scaling up award-winning technology service businesses and has been called ‘Britain's best boss' for his habit of...
In this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After 20 years in the channel, Rob has a lot of advice on how to build better MSP ecosystems.Richard asks Rob for his thoughts on the recent Pax8 Beyond EMEA event, how he thinks events impact the wider MSP community and what the plans are for future conferences.Rob shares his journey in the channel and why he left Datto to work at Pax8, as well as what his day to day routine looks like. He talks about their company culture, what they're up to behind the scenes and the realities of expanding into new continents.Richard asks Rob what he thinks of the recent CompTIA acquisition (Rob is a board member), the lessons he's learned from his time in the industry and the advice he'd give to potential leaders, as well as who he goes to for inspiration and support.Cybersecurity and backup: DattoMSP Technology and IT Management: ConnectWiseIT & security management: KaseyaPodcast: Rob Rae bonusodeDan Wensley, Operating Advisor, Top Down Ventures; Strategic Advisor, ScalePadCybersecurity and data protection tool: AcronisIT certifications and training: CompTIAAustin McChord, Chief Executive Officer at CasanaCharlie Tamayo from RoostPaul Redding at CyberQPScott Barlow, Sophos NextGen Cybersecurity Channel Sales LeaderJason MageeNadia Karatsoreos, Channel Sales and Marketing Specialist, n-AbleChristine Gassman, VP of Community at MailprotectorPax8 Beyond 2025
Op dag twee van de Cloud Expo 2024 spraken Ron en Richard met Marc Verhoeven en Jeroen de Kam van de Cloud Expo, Jarno van Zandvoort van Insight, Bam Gobets van Nebul, Raymond van Kasteel van Infinigate, Stefan Lambregts en Ronald Kingma van Access42, Sander Klaassen en Bryan Beekhof van Orange Cyberdefense, Eric Bruins van Equinix, Celine Weenk en Rosa Vet van TD Synnex, Marcel Willemsen van Lenovo, Jordy Bleekman en Ila Kelikova van Ingram Micro, Marga Reuver van EGP, Timon Bergsma en Phylip Morgan van PAX8, Remco Kuypers en Chris van den Berg van Arrow Nederland, Philip van Gendt van Avepoint en Marlon Deekman van Tiptel. Wat is de werkelijke impact van de cloud op jouw organisatie? De cloud is meer dan een technische oplossing; het is een strategische keuze die organisaties kan maken of breken. Maar wat zijn de echte voordelen en risico's? Dat hoorde je op de Cloud Expo 2024 in Houten. Van flexibiliteit en schaalbaarheid tot uitdagingen rond beveiliging; hoe kun je de cloud optimaal inzetten voor jouw bedrijfsstrategie en organisatiegroei? Met sessies in de Cloud Theaters namen marktleiders zoals Microsoft, Nvidia en Cisco je mee in hun nieuwste innovaties. Wat betekenen hun technologieën concreet voor digitale transformatie, AI-integratie en het veilig opzetten van netwerken?
Send us a textIn this episode, Joey Pinz talks with Cole Knuth about the evolving cyber insurance landscape and its implications for Managed Service Providers (MSPs). Cole, who transitioned from the electrical industry to Pax8, discusses his journey in the tech sector and Pax8's strategic direction. The conversation emphasizes the challenges and opportunities for MSPs in the rapidly expanding cyber insurance market, projected to grow from $16 billion to $120 billion by 2032.
In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people's lives, and shares his own journey with the organisation.Richard asks Todd to explain the CompTIA Research arm of the business and talk him through some of the business acquistions they've made. They also discuss accreditations for MSPs.Todd shares his advice on how MSPs can stand out and how to be future-focused. Richard asks him how he prepares to interview guests on stage and what he's most proud of during his time at CompTIA.Finally, Richard and Todd dig into tech and tools: what Todd has in his own home, the technology he's most excited about and the tech he's still waiting for that we all thought would be here by now.Mentioned in This EpisodePeer group: The Tech TribePeer group: Network GroupPeer group: SBSC NorthwestCompTIA ChannelConTech Event: Consumer Electronics Show hosted by the Consumer Technology AssociationRichard's interview with MJ Shoer, CompTIA's Chief Community OfficerRichard's interview with Rob Rae, Pax8's Corporate Vice President of Community and Ecosystems Cybersecurity Framework from the National Institute of Standards and Technology Richard's interview with Tracy Pound, Managing Director at Maximity and CompTIA board memberElectric generator: ECAT
Cisco's 2024 Consumer Privacy Survey reveals a growing awareness among consumers regarding data privacy and its correlation with trust in artificial intelligence. The survey indicates that 53% of consumers are now aware of their national privacy laws, a significant increase from previous years, and 81% of these informed individuals feel their data is protected. Notably, younger consumers are taking proactive steps to safeguard their privacy, with nearly half of those aged 25 to 34 having switched providers due to data policies. This shift towards privacy-centric behavior underscores the importance for businesses to prioritize transparency and secure data practices.The episode also highlights recent developments in the managed services provider (MSP) landscape, including Pax8's launch of the Voyager Alliance Partner Program, which aims to support global partners in the cloud commerce marketplace. This program emphasizes a partner-first approach, offering tailored support and tiered benefits as partners progress. Additionally, Amazon Web Services (AWS) has introduced the Generative AI Partner Innovation Alliance, connecting customers with AI and machine learning experts to develop generative AI solutions. These initiatives reflect a broader trend of leveraging partnerships and marketplaces to enhance service offerings and customer support.Host Dave Sobel further discusses the expansion of Nerdio's Manager for MSP platform, which now includes modern work capabilities for managing Microsoft 365 environments. This update aims to streamline operations for MSPs and improve efficiency with a new per-tenant pricing model that is more affordable for businesses of all sizes. The episode also touches on Evergreen's recent acquisitions of PCGIT and Netronom, as well as ConnectWise's efforts to strengthen its cybersecurity offerings in Europe through compliance with the EU's Network Information Security Directive.Finally, the episode delves into the evolving role of CIOs in navigating disruptions such as service outages and data breaches. Jennica McHugh from Accenture emphasizes the need for CIOs to advocate for funding aimed at risk mitigation and to prioritize public reputation during crises. The discussion also includes insights from Vishal V. Paraspath of Resilience, who urges industry leaders to reassess vendor reliability and risk management strategies in light of recent cyber incidents. Overall, the episode provides a comprehensive overview of current trends and challenges in the tech landscape, encouraging listeners to consider their own strategies for growth and compliance in a rapidly changing environment. Four things to know today00:00 Privacy Awareness Soars: Cisco Survey Links Consumer Trust to AI and Data Protection Practices03:13 AWS and Pax8 Launch Programs to Empower Partners in AI and Cloud Commerce Marketplaces05:06 Consolidation and Certification Shape MSP Landscape: Nerdio's Pricing Innovation, Evergreen's Growth, and ConnectWise's EU Compliance07:54 Proactive Risk Management and Compliance Take Center Stage as CIOs Turn Disruptions into Funding Opportunities Supported by: http://blumira.com/radio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social
A survey by Kaseya reveals that human behavior remains the primary challenge for IT professionals, with 89% citing insufficient training and poor user habits as significant issues. Phishing continues to be the top threat, affecting 58% of businesses, while the adoption of cyber insurance has surged from 27% in 2023 to 61% in 2024, indicating a growing awareness of cyber threats. As IT budgets stabilize, organizations are prioritizing investments in cloud security and security awareness training.Host Dave Sobel also addresses the impending rush for Cybersecurity Maturity Model Certification (CMMC) compliance, with 76,000 companies needing evaluations and only 50 to 60 assessors available. This situation presents a significant opportunity for compliance preparation services, such as gap assessments and remediation plans. The episode emphasizes that while compliance does not guarantee immunity from cyber incidents, it enhances protection against them. The anticipated release of a second rule to operationalize CMMC by early 2025 suggests that organizations must remain vigilant and adaptable to evolving requirements.The discussion further explores the rising issue of shadow IT, particularly in light of the increasing use of SaaS applications, which have doubled per employee since 2019. Traditional security measures are proving inadequate as employees utilize unauthorized tools without IT oversight, leading to heightened risks of data leakage. The episode highlights the need for robust credential management and modernized security strategies to address these challenges, especially as generative AI tools change the way employees work.Finally, Sobel touches on significant trends in energy innovations among major tech companies, including Google and Amazon Web Services, as they invest in nuclear power to meet the growing energy demands of their data centers. These initiatives reflect a broader trend towards securing reliable and sustainable energy sources, particularly in the context of the increasing energy consumption driven by generative AI. The episode concludes by emphasizing the importance of monitoring how these investments will become profitable, as the tech giants navigate the balance between sustainability and financial viability.Four things to know today 00:00 From Ransomware Defense to Sustainable IT: How IT Pros Are Addressing Evolving Cybersecurity Threats in 202406:29 CMMC Compliance Rush Looms with Limited Assessors and 76,000 Companies in Need of Evaluation07:55 Gartner Warns of Rising Shadow IT as SaaS Use Per Employee Doubles Since 201909:18 Cybersecurity, Data Protection, and Energy Innovations: Cynomi, Sherweb, Pax8, Google, and AWS Lead Industry Shifts Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social
This episode is brought to you by the Resilience Assessment and hosted by Brad Hook. Order your copy of Brad's new book, Start With Values, now! The guest: Deon is the Global Chief People Officer at PAX8. With a diverse background that includes growing up in Alaska and a career spanning HR, leadership, and consulting, Deon is passionate about cultivating high-performance teams and fostering cultures of empathy and candor. Connect Deon on LinkedIn Get Resilience Assessment for yourself or your team In this episode, Deon discusses her journey from Alaska to becoming a global leader in HR. She explores key leadership values, the complexities of building high-performance teams, and how vulnerability and compassion play central roles in driving sustainable performance. Deon shares insights on leadership, emotional intelligence, and why understanding people deeply is critical to success in today's fast-paced business world. Key Takeaways: Vulnerability is Strength: Great leadership embraces vulnerability. When leaders are open about challenges and mistakes, it creates a space for learning and resilience. Emotional Intelligence is Crucial: Leaders who develop self-awareness and empathy can better navigate team dynamics, especially in remote or global environments. Building Resilience through Stressors: Just like muscles grow through stress, professional resilience grows when individuals are given challenging tasks that push them out of their comfort zones. Personal Connection Fuels Performance: Understanding what motivates your team on a personal level (affirmation, feedback, or support) can significantly increase discretionary effort and long-term engagement. Quotes: "There is no one-size-fits-all. You have to meet the individuals where they are and understand what makes them tick." "Passion drives discretionary effort—the extra mile that defines high performance." "Compassionate candor can be tough, but it's crucial for creating environments of growth and learning." "Great leaders have failed—it's those who've been knocked down and got back up who make the most impactful leaders." "Resilience is built when you apply pressure, face challenges, and allow for mistakes." Tune in to the full conversation for an in-depth exploration of these themes and stay connected for more transformative content in upcoming episodes.
This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8.Rob talks about how it feels to bring Pax8 Beyond to Europe and the decision to do so. He also discusses the MSP event industry in general, and shares his process for choosing keynote speakers.Richard asks how Pax8 partners answer the question ‘how's business' and the criteria for choosing vendors that are part of their client marketplace. Rob shares how he keeps up with the industry, why you should be part of the wider community, and the importance of talking openly about mental health.Mentioned in This EpisodeCybersecurity tech company: CrowdStrikeCybersecurity tech company: SentinelOneSecurity software: TruGridPax8 Chief Trust & Security Officer: Rob ReckOlympic track and field athlete: Carl LewisBusinessman and investor: Robert HerjavecEntrepreneur: Richard BransonIT certifications and training: CompTIACompTIA ChannelConMSP peer group: The Tech TribeMSP owner and Pax8 Beyond EMEA speaker: Paul CrokerPax8 PR: Daniel Skipp
A recent Accenture survey indicates that nearly two-thirds of businesses are planning to increase their investments in AI and automation over the next two years, driven by positive outcomes from existing initiatives. However, challenges such as data readiness, infrastructure, and skill shortages threaten to hinder successful AI adoption. Gartner's prediction that one-third of generative AI projects may be abandoned by 2025 due to rising costs and unclear business value adds to the urgency for organizations to address these gaps.The episode also highlights the growing concerns surrounding cybersecurity, particularly in the UK, where the National Cyber Security Centre (NCSC) has issued updated guidelines for multi-factor authentication (MFA) in response to rising cyber threats. With ransomware attacks reaching unprecedented levels, the Information Commissioner's Office (ICO) is investigating fewer incidents than ever, raising alarms about the effectiveness of regulatory oversight. The discussion emphasizes the importance of implementing strong security measures, such as MFA, to protect organizations from increasing cyber risks.Host Dave Sobel further explores initiatives aimed at bridging the skills gap in AI and cybersecurity. TD Cinex has launched the Destination AI Practice Accelerator to help partners enhance their AI-driven go-to-market strategies, while Breach Secure Now has introduced an AI Readiness Innovation Assessment to support small and medium-sized businesses in integrating AI into their operations. These programs reflect a growing recognition of the need for tailored support and training to empower businesses in leveraging AI effectively.Finally, the episode touches on the evolving landscape of marketplace-driven sales, as highlighted by Pax8's recent partner conference. With a significant number of European partners anticipating increased marketplace use, the need for service providers to adapt to new sales and procurement models is more critical than ever. As the industry continues to evolve, those who can navigate the complexities of AI, cybersecurity, and marketplace dynamics will be well-positioned Four things to know today00:00 AI Growth Fueled by High Expectations, but Gartner Predicts One-Third of Projects May Be Abandoned by 202505:15 UK Faces Rising Cyber Threats: NCSC Urges Stronger MFA Use, ICO Investigations Hit Record Lows07:36 TD SYNNEX and BSN Help Channel Partners and SMBs Overcome AI Skills Gaps with Tailored Programs10:20 Pax8 Unveils Voyager Alliance Program to Meet Diverse MSP Growth Needs, Emphasizes Marketplace-Driven Sales Supported by: https://www.coreview.com/msphttps://www.huntress.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social
Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard shares how the community rallied around when he lost his luggage. Lenka talks about how fantastic the event organisation was, from hotel check-in to the closing remarks. Plus, they tell Gudrun how blown away everyone was with the special guest at the after-party!Other HighlightsWomen in Tech get-togetherTalks on AI, mental health and Pax8 partnershipsNetworking with new MSPsA busy vendor hallGreat food and drinkExciting updates from Pax8 and partners - plus the announcement of Pax8 Beyond EMEA 2025!Plus… the Team Tubb Travelogue Quiz is back! Can Richard and Lenka answer Gudrun's questions about Berlin?What are TubbTalk Travleogues?These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard and/or Lenka for an on-the-ground update on what they've learned and their highlights from the day.What to Know About Pax8 Beyond EMEAPax8 Beyond EMEA was the first time Pax8 brought their popular 'Beyond' event to Europe. Pax8 are a cloud marketplace, with a focus on building strong relationships with their MSP partners.The conference focused on three core themes: community, education and innovation. So speakers, vendors and exhibitors were specially chosen to share their expertise and really give value to attendees.
This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He's the Pax8 Chief Revenue Officer EMEA, and they talked about what's new at Pax8.Phylip talked the importance of the Pax8 cloud marketplace and why MSPs should embrace them instead of fearing them as the competition. He also explained how Pax8 work with their MSP partners to up-serve their clients.Richard asked Phylip to explain what he means by the phrase ‘data is the new oil'. Phylip also shared his advice for time-poor MSPs, and what he does to keep a level head with all the travel and responsibilities his role brings.Mentioned in This EpisodeIT certifications and training: CompTIABook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaCloud computing tool: VMwareCloud computing tool: CitrixAI tool: ChatGPTPax8 Opportunity ExplorerPax8 Partner ProgramPax8 AcademyPodcast interview with Andy Readman
In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to capitalise on the popularity of a new technology. Today, they provide broadband services to mainly business users.Richard explains how Zen does things differently, and how he juggles the needs of the staff and of their customers. He talks about the benefit of a strong company culture, and why Zen avoids dirty tactics to retain customers.Richard explains what B-corp certification is, why it's important and how Zen implement it in their business. He also touches briefly on his relationship with David Brereton of Myson Pages, who shares an office in the Zen building with an interesting history.He talks through how they support MSPs and resellers of internet services, why making charitable donations is so important, and the surprising inspiration for the Zen company motto. He also shares his tips on how you can adopt the Zen mentality for your business.Mentioned in This EpisodeZen InternetPeer group: SBSC NorthwestB Corp certificationPodcast: Richard's interview with David BreretonYouTube: Richard's Three Peaks videoCloud marketplace: Pax8
In this interview, Richard Tubb speaks to Daniel Shone and Chris Gorman of Apex Computing: Daniel is the Managing Director and Chris is the CEO. Based in the North West, they support their clients with cybersecurity, hardware and software procurement, BDR and consultancy.They talk about how Apex got started, what it's like running a business with a co-founder, and how they share the different roles and responsibilities between them. They also share their current tech stack.Richard asks Chris and Daniel why they think strategic relationships with vendors are essential, and to talk specifically about their relationships with Huntress and Pax8, as well as the solutions each provides to Apex.Daniel and Chris give examples of how network monitoring has saved their clients from cybersecurity incidents, and why most of the businesses they work with don't mind that they outsource some of their services.Richard digs into the company culture at Apex, how they maintain it while building their business and how it also helps them to weed out bad-fit clients. Daniel and Chris share how they involve their team in decisions on clients, and why they encourage them to make candid social media videos.They both talk about the positive experiences of networking and being part of peer groups, why they recommend business mentoring for growth, and why all MSPs should be utilising AI.Mentioned in This EpisodeIT conference: DattoconPodcast interview with DanielScale your business: MSP Growth HubIT and MSP Business Growth Expert: Ian LuckettHelping Ambitious MSPs to Scale to £1m: Stuart WarwickCloud marketplace: Pax8Cybersecurity stack: Apex Security SphereEmail security: SendmarcCybersecurity platform: Sonic WallIT and security platform: KaseyaCybersecurity solutions: BrigantiaCybersecurity and data protection: AcronisEnterprise cybersecurity solutions: Threat LockerCybersecurity platform: HuntressIT distributor: TD SYNNEXMicrosoft Gold Partner programmeMicrosoft Azure ladder programmeMicrosoft Azure infrastructure...
Control 18 has only five safeguards, yet you can spend an entire year preparing for it. Matt Lee of Pax8 and I will help you understand each safeguard and the importance of getting this right and the pitfalls to avoid. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support
Last week we talked about playbooks and runbooks... This week we are back in the CIS Top 18 controls, #17 and while the timing might be coincidental it is a perfect fit. What we have learned going through the first 16 controls to get to here. Listen to Matt Lee of Pax8 unpack the safeguards and perhaps here a bit of a tussle as we grapple with Yellow Brick Road or Wizard of OZ... you decide! --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support
Mel Storey has been tasked with growing the presence of global tech firm Pax8 in the Asia-Pacific region. Here, she outlines her practical and strategic vision for achieving this goal, how other law department leaders can support broader business growth (geographic or otherwise), being both more and less human at the same time, and why corporate lawyers should remember to “eat an elephant one bite at a time”. In this episode of The Corporate Counsel Show, host Jerome Doraisamy welcomes back Pax8 head of legal (APAC) Mel Storey to discuss her journey in law and why in-house life has been so stimulating for her, the mandate she has been given to grow Pax8's presence in the Asia-Pacific region, her goals for this new chapter of her corporate legal life, and her definition of a good in-house lawyer, and how she'll look to apply that definition to what she is trying to achieve in her new role. Storey also details the practical steps she is planning to take to grow Pax8's APAC presence, the questions to be asked of herself and the law department in achieving success, balancing the BAU against the forward-looking growth, incorporating a wellness strategy into the broader approach, the challenges she foresees on the horizon and how she plans to navigate these, and why it is so critical for in-house counsel tasked with business growth to “eat an elephant one bite at a time”. If you like this episode, show your support by rating us or leaving a review on Apple Podcasts (The Lawyers Weekly Show) and by following Lawyers Weekly on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend your voice to the show, email editor@lawyersweekly.com.au for more insights!
We are finally talking about Application Software Security with Matt Lee of Pax8. We went deep on a few safeguards and found some tangents. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support
In this bonus TubbTalk episode, Richard speaks to Daniel Shone, the Co-Founder of Apex Computing, an MSP based in Manchester. He heads up the account management and sales and marketing teams. They have recently become Azure infrastructure certificated with the help of Pax8. Daniel tells Richard why he attends conferences like Dattocon, how the right vendors grow your MSP and what makes a good vendor relationship, as well as who they're currently working with.Daniel also shares his thoughts on why you shouldn't avoid your competitors, why he and his co-founder work with mentors, and what's coming next for Apex in terms of partnerships and growth.Mentioned in This EpisodeApex ComputingIT conference: DattoconPeer group: CompTIAPeer group: MG GroupCloud marketplace: Pax8PSA tool: HaloMDF FundingCybersecurity platform: Sonic WallIT and security platform: KaseyaPax8 Azure programme: KickstartCybersecurity stack: Apex Security SpherePeer group: SBS Network Group North WestIT and MSP Business Growth Expert: Ian LuckettHelping Ambitious MSPs to Scale to £1m: Stuart WarwickGrowth programme from Ian Luckett and Stuart Warwick: MSP MasteryCybersecurity platform: HuntressEnterprise cybersecurity solutions: Threat Locker(Zomentum)Quoting tool: SalesbuildrChannel Chief at Salesbuildr: James SteelCRO at Aabyss: Robert GibbonsDaniel Welling of Welling MSPDarren Strong at Scalable (workplace productivity software)CRM platform: HubSpot
On today's episode, Super Op's Channel Chief Juan Fernandez and Community Director Nancy Henriquez joins us fresh off the stage at Pax8 Beyond 2024. Also, SuperOps announces their exciting new partnership with Pax8. We discuss the details here and how it will benefit MSP's.
1.) The MSP Question of The Week When is the best time to sell your MSP? --- 2.) Notes On The News We talk: June's Auto Dealership Hack and Pax8 Beyond Event. --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter! Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”! Sign up now: https://kernanconsulting.com/
Dave Sobel is joined by Rich Freeman from Channelholifc to discuss the latest trends in the tech industry. The episode delves into the fluctuating premiums of cyber insurance policies, with a decline in premiums attributed to various factors such as favorable underwriting results and increased caution in risk selection. The conversation also explores the evolving landscape of self-service platforms in the MSP industry, with a focus on Pax8's new marketplace and the concept of self-serve storefront functionality. Rich Freeman shares insights from his recent conversations with industry experts, highlighting the spectrum of approaches towards AI and automation among MSP platform companies. From Atera's aggressive push towards automated ticket resolution to Kaseya and N-Able's more deliberate and cautious strategies, the discussion sheds light on the varying approaches to incorporating AI into managed services. The episode also touches on the importance of data management and the value of being strategic and deliberate in leveraging data to drive business outcomes. Additionally, the episode previews an interview with Yusuf Khan, the head of data science at Constellation, where the focus is on the surge in research and funding directed towards utilizing data effectively. Khan emphasizes the importance of being smart with data, understanding its value, and contextualizing it to specific industries to enhance decision-making and drive better outcomes. The episode concludes with a call to action for listeners to share the show with others and support the content through Patreon, highlighting the impact of additional listeners in sustaining the delivery of valuable content in the tech industry. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social
1.) Notes On The News Cybersecurity, AI, and now...M&A? We discuss our opinion on the next new hot topic of the techworld. Also, Microsoft now backpedaling due to backlash on RECALL. Finally, Ken Patterson leaves PAX8 and now is heading to TODYL. --- 2.) The MSP Question of The Day How do you track vendor subscriptions? --- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter! Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”! Sign up now: https://kernanconsulting.com/ Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT
We find ourselves getting closer to the end of CIS Top 18. In this episode, Matt Lee of Pax8 and I discuss Service Provider Management. Matt does an excellent job of laying out a success path for any MSP to implement. You should note that this is a non-technical control. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support
In the podcast episode, host Dave Sobel covers key highlights from the PAX 8 BEYOND conference. The conference showcased Pax8's achievements, including surpassing $2 billion in annual recurring revenue and unveiling updates to their platform. Pax8 is focusing on leveraging AI to empower partners in tapping into the global economy, with new features like Opportunity Explorer and Storefronts being introduced to enhance the partner experience.The episode delves into various tech updates, such as Synchro's AI ticketing solution for MSPs, Acronis XDR security platform, and Bitdefender's Ultimate Small Business Security suite. These innovations aim to streamline operations, enhance cybersecurity, and provide comprehensive protection for small businesses. Additionally, Compliance Scorecard and CloudRadial Portal 365 introduce advanced tools to improve compliance management and client experience, respectively.Broadcom's revenue forecast increase and VMware Cloud on AWS license changes are also discussed. Broadcom's strategic moves, including a stock split and altered VMware licenses, reflect the company's focus on advanced networking chips and cloud services Three things to know today: 00:00 Pax8 Beyond Conference Highlights: $2 Billion Revenue Milestone, AI-Driven Platform Updates, and New Security Program03:41 Syncro's AI Ticketing, Acronis XDR, Bitdefender's Small Business Security, Compliance Scorecard Updates, CloudRadial's Portal, and Microsoft's GPT Builder Retirement07:41 Broadcom Increases 2024 Revenue Forecast, Announces Stock Split, and Changes VMware Cloud on AWS Licenses Supported by: https://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social
In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He's the business lead for Microsoft CoPilot and other AI tools.Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools.He shares his journey in the sector and how he joined Pax8. Richard asks Eric to describe the opportunity for managed service providers with AI and to explain what Microsoft CoPilot is. They also look at challenges with integrating these tools.Eric tells Richard why MSPs should treat themselves like a client and try out AI tools internally first. They also dig into the tools Pax8 have and why they introduced CoPilot Coffee sessions.Eric also shares how he uses AI tools in his everyday life and what's surprised him about Microsoft CoPilot. He's also honest about why AI isn't a magic wand. Plus, he talks certifications, new features and success stories.Mentioned in This EpisodeAI assistant: Microsoft CoPilotAI tool: ChatGPTIntelligence system from the Terminator films: SkynetHelp with writing AI prompts: Prompt BuddyMicrosoft collaboration tool: TeamsMicrosoft AI certification: Azure FundamentalsMicrosoft skills challengesMicrosoft AI certification: Azure Data Engineer AssociateAI-powered data analytics tool: Microsoft FabricMicrosoft annual conference: BuildPax8 annual conference: Beyond
John Street's contributions to the managed services professional community have been significant and long-lasting. His entrepreneurial journey began with the founding of MX Logic in 2002, a company that quickly became a household name among Managed Service Providers (MSPs) for its robust email security solutions. The acquisition of MX Logic by McAfee in 2009 stands as a testament to the company's success and the value it provided in the realm of cybersecurity. Continuing his visionary approach, Mr. Street established Pax8 in 2012, aiming to revolutionize the way cloud-based products are sold and managed. Pax8's innovative platform has since been instrumental in streamlining the procurement and management of cloud services, further cementing Mr. Street's reputation as a pioneer in the industry. His foresight and dedication to improving the MSP ecosystem have undoubtedly left an indelible mark on the field.
1.) The MSP Question of The Week How do you buy another MSP with no money down? --- 2.) Notes on The News Kaseya 365 subscription debuts at $3.99! https://www.channele2e.com/news/kaseya-365-subscription-debuts-at-3-99 Major Leadership Changes at PAX8, CEO steps aside... Pax8 has named Scott Chasin as CEO, effective immediately, replacing founder John Street in the role, the company announced. Finally, AI Fighter jets successfully tested and Twitter/X announces news feed based on trending topics. ---- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter! Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”! Sign up now: https://kernanconsulting.com/ Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT — Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl
Security Awareness and Skills Training is CIS Top 18 Control 14 is where Matt Lee of Pax8 and I sit down in our home offices to discuss the ins and outs of all nine safeguards. The importance of them and how they help your organization mature your workforce. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support
The Biden administration's push for a liability framework for insecure software represents a significant shift in cybersecurity policy. The objective is to transfer the security responsibility from technology users to software companies, encouraging sustained investment in cybersecurity and resilience. This initiative seeks to hold software developers responsible for the security of their products, stressing the importance of creating secure and reliable software from the outset.The proposed investment underscores the critical role that AI plays in national policy and emphasizes the importance of prioritizing AI development and research. By allocating such a significant amount of funding to AI programs, the Senate aims to address pressing AI issues, safeguard elections, mitigate risks in sectors like healthcare and housing, and drive advancements in AI technology.This substantial financial commitment showcases the government's acknowledgment of the transformative potential of artificial intelligence and its commitment to harnessing AI for societal benefit. The proposed investment not only reflects the increasing importance of AI across various sectors but also signals a strategic approach to maintaining the country's leadership in AI innovation globally. Four things to know today00:00 Biden Administration Pursues Liability Framework for Insecure Software, Shifting Security Burden to Developers05:55 Adam Selipsky Steps Down as AWS CEO, Matt Garman to Lead Cloud Giant06:57 Pax8's New Initiative Aims to Enhance Support for Nonprofits Through IT Service Provider07:35 Microsoft Resolves VPN Connection Failures with May 2024 Patch Tuesday Updates Supported by: https://getinsync.ca/mspradio/https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social
Randall Frietzsche, CISO at Denver Health is our feature interview this week. News from the Brown Palace, Ibotta, Pax8, Red Canary, Optiv, zvelo and a lot more. Support us on Patreon! Fun swag available - all proceeds will directly support the Colorado = Security infrastructure. Come join us on the new Colorado = Security Slack channel to meet old and new friends. Sign up for our mailing list on the main site to receive weekly updates - https://www.colorado-security.com/. If you have any questions or comments, or any organizations or events we should highlight, contact Alex and Robb at info@colorado-security.com This week's news: Join the Colorado = Security Slack channel Two new pizza shops opening in Denver, the “No. 1 city for pizza” The Brown Palace closing its marquee restaurant, Palace Arms, “until further notice” Colorado's startup community rallies behind Ibotta as Denver's popular consumer app has IPO Downtown Vitality Index: How Downtown Denver's comeback compares Has Boulder lost its luster? For those in the local tech community, the answer is not so simple. Fast-growing Denver tech company hires new CEO to replace founder Coloradans scammed out of $187.6M in 2023, new FBI report says Manage your SOC like a product The Rising Role of the BISO Escalating Deepfake Threats and Countermeasures Job Openings: Pax8 - Senior Cybersecurity Operations Engineer Pax8 - IAM Engineer Bank of America - Senior Information Security Officer Klaviyo - Senior Manager, Security Risk & Reviews Trimble - IT Risk & Control Manager Amazon Games - Senior Security Risk Specialist, GME (Games, Media, & Entertainment) Security Gogo Business Aviation - Senior Cybersecurity Analyst Juniper Square - GRC Security Specialist US Bank - IS Governance, Risk & Controls Specialist NREL - Chief Cybersecurity Engineer Synopsys - Sr. Staff Cyber Security Engineer Upcoming Events: This Week and Next: ISC2 Denver - Navigating the Cyber Landscape in Operational Technology (OT): Challenges, Threats, and Solutions - 5/8 ISSA Denver - The Real World : Hunting Cloud Security Threats - 5/8 (DTC and Downtown) Let's Talk Software Security - Security Champions: What Can Keep Them From Being Successful? - 5/14 Let's Talk Software Security - Security Champions: What Can Go Wrong? - 5/15 CSA Colorado - AWS hands-on Identity and Access Management Immersion workshop - 5/21 ISSA Denver - AI/ML Special Interest Group Inaugural Roundtable - 5/21 ISSA Denver - ISSA Denver Chapter and Gigamon Superfly Golf Event - 5/22 ISC2 Pikes Peak - May Meeting - 5/22 RMISC - 6/11-13 View our events page for a full list of upcoming events * Thanks to CJ Adams for our intro and exit! If you need any voiceover work, you can contact him here at carrrladams@gmail.com. Check out his other voice work here. * Intro and exit song: "The Language of Blame" by The Agrarians is licensed under CC BY 2.0
Microsoft's April 2024 security updates have caused significant disruptions, including VPN connection failures and NTLM authentication issues, across various Windows versions such as Windows 11, Windows 10, and Windows Server 2008 and later. Users have reported experiencing connectivity issues and potential security vulnerabilities due to these problems. Marriott's admission of using outdated SHA-1 hashing instead of encryption during a 2018 data breach reveals a significant oversight in their forensic investigations. This revelation came to light during a court case where Marriott falsely claimed to have used encryption to secure their data, raising questions about their security measures and forensic processes. Pax8 recently announced a leadership transition with Scott Chazen appointed as the new CEO, taking over from John Street who stepped down. Four things to know today00:00 Microsoft's April 2024 Security Updates Disrupt VPN Services and NTLM Across Windows Platforms03:30 Forensic Flaw: Marriott Admits to Using Outdated SHA-1 Hashing Instead of Encryption05:25 Ukrainian Hacker Ordered to Pay $16 Million After Pleading Guilty in Kaseya Cyberattack07:20 Pax8 Announces Leadership Transition: Scott Chasin to Take Over as CEO, John Street Steps Down Supported by: https://skykick.com/mspradio/https://coreview.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social
In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to establish several offices in the UK and the wider EMEA.Speaking in person at Channel Live 2024 in Birmingham, Tom explains his background and experiences at Pax8 to Richard. He shares how he overcame his imposter syndrome and what a Solutions Engineer does.Richard and Tom also discuss why they enjoy attending in-person channel events, how MSPs are using AI and why it's important to be aware of data protection and security requirements when using publicly-available tools like ChatGPT.Mentioned in This EpisodeIT Industry Association: CompTIAAI tool: ChatGPTAI tool: Microsoft CoPilotCybersecurity accreditation: Cyber Essentials
In this episode of The Security Swarm Podcast, host Andy Syrewicze is joined by Matt Lee from Pax8 to discuss the risks associated with deploying always on remote access software on managed endpoints. The conversation spans various topics, including Matt Lee's extensive background in the MSP space, where he shares insights gained from his experience with a mass ransomware event. Together, they explore the risks and implications of constant remote access, emphasizing the need for organizations to adopt a more proactive stance toward cybersecurity. Key takeaways: Embrace the journey of continuous improvement in cybersecurity practices, focusing on being reasonable and defensible rather than striving for perfection. Follow established cybersecurity controls and be willing to adapt and improve security measures over time. Consider the risks associated with constant remote access and prioritize security measures that reduce exposure to threats. Take small steps towards improving cybersecurity practices and be open to learning from past failures to enhance security protocols. Timestamps: (11:08) - Navigating Remote Access in Highly Regulated Managed Service Provider (MSP) Environments (14:02) - Maximizing Security with Just in Time, Just Enough Access (17:41) – The ConnectWise ScreenConnect Vulnerability and the Importance of Communication (26:32) – The Need for Maturity in the Cybersecurity Space (31:10) – Don't Let Perfect be the Enemy of Good Episode Resources: Matt Lee Hornetsecurity
On today's episode of The Business of Tech, we delve into Intel's vision of the AI PC as the future of computing, exploring the components that define it and how it will shape PCs moving forward. Additionally, we discuss key moves by tech giants like Solix, Raga AI, Salesforce, and Microsoft, as well as the PAX 8 event in New Zealand focusing on professional services post-divestiture. The episode also highlights technological advancements in accessibility, from speech assistance to hearing support, showcasing how tech is making strides in this area. Four things to know today 00:00 Intel's Strategy: 'AI PC' Not a Spec, But a Forecast of Computing's AI-Driven Future02:42 KnowBe4, Solix, RagaAI, Salesforce and Microsoft moves05:38 Pax8 in New Zealand: Focuses on Professional Services and Channel Purity Post-Divestiture07:35 From Speech Assistance to Hearing Support: How Tech is Making Strides in Accessibility Supported by: https://huntress.com/mspradio/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftech
In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024.Mostyn is responsible for overseeing the company's channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business.Richard asks Mostyn to explain the surprising cybersecurity lesson from a deadly fire, which Mostyn referred to in his presentation at the Expo, and how attitudes towards cybersecurity are changing amongst SMB owners.They talked about why education is key to making MSP clients cyber aware, Mostyn's experiences of transitioning from MSP owner to vendor and what's next for Pax8. Mostyn also gives his advice on dealing with objections from rural businesses.Mentioned in This EpisodeThe Cloud and Cybersecurity ExpoRichard's first podcast interview with MostynThe Pax8 cybersecurity masterclass
Time for another Team Tubb Travelogue!Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.There are shout-outs to old and new friends, a story about smoke jumpers, and a chat about the impact of Artificial Intelligence on cybersecurity and our lives as a whole.Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Tom answer Lenka's cybersecurity themed questions?Did you know...The Cloud & Cybersecurity Expo is part of the Tech Show London.Tech Show London is an award-winning event featuring an unparalleled line-up of world-renowned speakers and exhibitors. They come together to present the most cutting-edge cloud technologies and high-quality services, setting the stage for innovative digital transformation strategies.Tech Show London events include Cloud Expo Europe, DevOps Live, Big Data & AI World, and Data Centre World.This year both events took place at the Excel Centre, London on the 6th and 7th March 2024.Were you at the Cloud & Cybersecurity Expo events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!
In this episode of "The Business of Tech," Dave Sobel discusses the growing risks of AI in finance and politics, and the rise of regulations ahead of the elections. He also covers the compliance requirements for small businesses, who now face the same cyber requirements as larger firms. Additionally, Sobel highlights the launches of Seceon, Atakama, Pax8, and Microsoft. Finally, Sobel delves into the need for legislation and regulation in the areas of AI and deepfakes in political campaigns, urging states to take action as the 2024 election approaches. Three things to know today 00:00 Growing AI Risks in Finance and Politics: Calls for Regulation Rise Ahead of Elections05:18 CMMC and FedRAMP Compliance for All: Small Businesses Face Same Cyber Requirements as Larger Firms09:03 Seceon, Atakama, Pax8, and Microsoft launches Supported by: https://movebot.io/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftech
In this episode, Dave Sobel explores the future of distribution in the technology industry. After struggling to come up with a clear answer, he interviews five experts in the field to gain insights. The experts discuss the core value of distribution in 2023, which includes helping vendors reach the market through solution providers and offering services to bridge skill gaps. They also mention the importance of accessing new business opportunities through financial services, cloud services, and professional services. Tune in to hear their perspectives on the evolving role of distribution in the tech industry. Featuring insights from Frank Vitagliano from GDTC, Sergrio Farache from TD Synnex, Paul Hager from Ingram Micro, Jason Bystrak from D&H Distributing, and Ryan Walsh from Pax8.Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Support the show on Patreon: https://patreon.com/mspradio/Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.comFollow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftech
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