Podcasts about pax8

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Best podcasts about pax8

Latest podcast episodes about pax8

What the Tech
Unpacking Pax8 Recap Part 2

What the Tech

Play Episode Listen Later Jul 10, 2025 9:50


In Part 2 of What the Tech: Unpacking Pax8 Beyond, FIT Technologies' CEO Adam Tubbs and COO Ali Amato Tubbs join VP of Client Partnerships Becky Cross to unpack major themes from the Pax8 Beyond Conference. They discuss how AI is accelerating change in the managed services space from the early days of break-fix support to the shift toward recurring services and now toward strategic advisory roles focused on AI and automation. Plus, hear their thoughts on the evolving role of MSPs, building peer connections, and what it was like meeting keynote speaker Neil deGrasse Tyson!

Joey Pinz Discipline Conversations
#677 Pax8 Beyond-Christopher Marquez:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 27:52


Send us a textIn this heartfelt and high-impact episode recorded at Pax8 Beyond 2025, Joey Pinz sits down with Christopher Marquez of IronScales for a powerful conversation that blends vendor strategy, personal resilience, and community leadership.Christopher kicks off by sharing his goals for the week: learning from partners, improving services, and helping MSPs strengthen their security posture. He breaks down how IronScales uses adaptive AI to protect against phishing and email attacks, offering efficient deployment, automation, and education as part of their channel-first approach. MSPs benefit from tools like free email health checks, coaching support, and NFR licenses for internal use.But this episode goes beyond tech. Christopher opens up about his past struggle with alcohol abuse, the wake-up call from his doctor, and his journey to recovery and lasting wellness. He and Joey reflect on the power of discipline, coaching, and community in transforming both business and life.From pork green chili to partner enablement to self-awareness, this conversation is a rich mix of grit, gratitude, and growth — for anyone navigating the MSP space or a personal reset. 

Joey Pinz Discipline Conversations
#667 Pax8 Beyond-Darrin Swan:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 37:11


Send us a textIn this soul-rich episode recorded live at Pax8 Beyond 2025, Joey Pinz welcomes Darrin Swan — a cybersecurity strategist, vinyl collector, and espresso aficionado — to explore the habits and mindsets that drive both personal clarity and professional performance.Darrin opens up about his nightly ritual of selecting vinyl records to guide his mindset the next morning, the art of mastering an Italian espresso machine, and how these moments of intentionality ripple into his leadership at Total Helps. He shares how setting the tone for the day—creatively and energetically—has shaped his approach to solving problems and leading high-performing teams.On the business side, the conversation gets tactical as Darrin lays out the MSP challenges he's tackling: client security, talent retention, and the need to move from reactive to proactive cybersecurity strategies. He also highlights how mid-market acceptance of MSPs is growing—and how partner trust, cultural transparency, and gamification are key to success in this next phase of growth.It's a unique blend of music, mindset, and cybersecurity that delivers both strategic insight and personal inspiration. 

Joey Pinz Discipline Conversations
#676 Pax8 Beyond-Chance Weaver:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 30:57


Send us a textIn this thoughtful and grounded conversation recorded at Pax8 Beyond 2025, Joey Pinz sits down with Chance Weaver, a seasoned MSP veteran and executive at High Wire Networks, to unpack the intersection of growth, wellness, and sustainable leadership in tech.Chance shares his personal journey through multiple acquisitions, the burnout that followed, and how introspection and intentionality helped him realign with what really matters. They talk openly about the toll that tech leadership can take — especially in the fast-paced world of MSPs — and how High Wire's growth strategy aims to be bold without breaking people.This episode also explores the High Wire partner model, how they scale complex cybersecurity services like SOC-as-a-Service, and the importance of enabling MSPs to lead with their brand, not the vendor's. Chance emphasizes that the secret isn't more tools — it's more clarity.If you're running an MSP or leading a tech team, this episode will resonate. It's about listening to yourself, empowering your partners, and knowing when it's time to let go — or gear up again. 

Joey Pinz Discipline Conversations
#673 Pax8 Beyond-Joe Saunders:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 25:42


Send us a textIn this wide-ranging episode of Joey Pinz Discipline Conversations, cybersecurity leader Joe Saunders of Check Point shares his journey—from Cuban cigars to global IT strategy. Recorded live at Pax8 Beyond 2025, this conversation blends personal passions with serious insights on cybersecurity, leadership, and AI.Joe kicks things off with a deep appreciation for cigars, explaining how a Cuban cigar gifted at a Pax8 event sparked his fascination. From flavor profiles to Connecticut Maduro wrappers, Joe uses the cigar world as a metaphor for personalization and nuance—something he also values in business relationships.The conversation shifts to Check Point's major Infinity Platform launch, a consolidated suite of AI-powered security tools designed to better serve MSPs and SMBs. Joe highlights the importance of MSP-focused features like multi-tenancy, API integrations, and compliance frameworks (SOC, ISO), all tailored for modern partner operations.He also reflects on the role of discipline and self-awareness in his own growth, echoing Joey's own health journey. Joe closes by inviting MSPs to visit the Check Point booth, try the platform with free licenses, and embrace AI-driven security innovation. 

Joey Pinz Discipline Conversations
#678 Pax8 Beyond-Chris Day:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 32:19


Send us a textIn this deep and forward-looking conversation, Joey Pinz sits down with Chris Day, founder of TopLeft and creator of IT Glue, to explore how technology, intention, and transparency intersect in leadership. Recorded live at Pax8 Beyond 2025, this episode is a must-listen for any MSP founder or operator navigating rapid scale, system chaos, and AI disruption.Chris shares what it was like to build IT Glue from scratch, how TopLeft was born from his own pain points in task management, and what he's learning as he transitions from building tools to building teams. He dives into the current AI landscape, unpacking what's real, what's fluff, and what MSPs actually need to be paying attention to.The conversation also turns personal: Chris discusses the pressure of past success, the challenge of staying grounded post-exit, and how transparency — in business models, client interactions, and personal growth — has become a guiding principle.Whether you're scaling a platform or scaling yourself, this episode delivers clarity, candor, and strategic foresight from one of the MSP industry's most influential builders. 

Joey Pinz Discipline Conversations
#679 Pax8 Beyond-Gene Kim:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 28:32


Send us a textIn this energetic and introspective episode recorded live at Pax8 Beyond 2025, Joey Pinz talks with Gene Kim, VP of Sales at Absolute, about what MSPs truly need from their security vendors — and how personal resilience echoes in business strategy.Gene opens with reflections on surfing at San Onofre State Beach, how the ocean provides a space for introspection, and how tracking progress — even in hobbies — helps him stay motivated. This passion for metrics carries into his work, where he supports MSPs navigating the challenges of brand visibility, cybersecurity threats, human capital gaps, and delivering operational excellence to SMB clients.The episode also explores Absolute's application persistence and resilience tools, which help MSPs ensure critical software stays active — even after catastrophic failures. With 600M+ devices already embedded at the BIOS level, Gene explains how Absolute provides continuity at a scale few can match.In a powerful moment, Joey shares his 120-pound weight loss journey, prompting Gene to reflect on how discipline, metrics, and mindset shape both personal and business transformations. 

Joey Pinz Discipline Conversations
#680 Pax8 Beyond-Ken Tripp:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 20:11


Send us a textIn this thoughtful and grounded episode of Joey Pinz Discipline Conversations, Joey sits down with Ken Tripp of Netwrix to discuss the evolving challenges MSPs face — and how true partner-led collaboration can help solve them. Recorded live at Pax8 Beyond 2025, this conversation weaves cybersecurity, personal transformation, and the need for industry-wide unity.Ken explains how Netwrix helps MSPs secure and profit from Microsoft, especially in relation to Copilot rollouts, compliance obligations, and scaling client environments without adding technical overhead. He discusses the shared responsibility model and how Netwrix streamlines identity, permissions, and data classification through AI — reducing labor costs and delivering predictable value to MSPs managing dozens or hundreds of tenants.The conversation also turns personal: Ken shares his 120-pound weight loss journey following a major health scare and how discipline and routine helped him reshape his life. That same clarity, he says, is needed in the MSP space — not just from vendors, but through shared change and joint accountability across the ecosystem. 

Joey Pinz Discipline Conversations
#672 Pax8 Beyond-Ryan Ettridge:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 32:22


Send us a textIn this candid and energizing conversation, Joey Pinz sits down with Ryan Ettridge, co-founder and CEO of CyberCert, for a deep dive into martial arts, cybersecurity, and the power of self-awareness. Recorded live at Pax8 Beyond 2025, the episode kicks off with a discussion on Ryan's lifelong relationship with martial arts, including earning multiple black belts, a serious neck injury, and how jiu-jitsu taught him humility, confidence, and long-term mindset.The conversation transitions to business as Ryan shares his vision for CyberCert and the global launch of the SMB 1001 certification standard. Tailored specifically for small and medium-sized businesses, this standard is designed to be MSP-led, making the managed service provider an essential part of the certification process. Cyber insurers recognize it, reducing friction and increasing trust for SMB clients.Ryan also opens up about his personal journey through burnout, executive coaching, and the realization that every leader must confront their internal fears. He's now building an AI executive coaching app to help others do the same.Whether you're an MSP, a cybersecurity pro, or someone chasing alignment in life and business — this episode is packed with strategy, storytelling, and substance. 

Joey Pinz Discipline Conversations
#671 Pax8 Beyond-Charlie Tomeo:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 23:58


Send us a textIn this laid-back yet deeply insightful conversation recorded live at Pax8 Beyond 2025, Joey Pinz sits down with Charlie Tomeo, CRO of Rewst, to talk automation, community, and catching kingfish.Charlie shares how his love for fishing helps him reset from the startup grind, offering a rare glimpse into the human side of high-stakes leadership. But the conversation quickly dives into strategy as he explains how Rewstempowers MSPs to automate both the obvious (onboarding, offboarding, password resets) and the often-overlooked “high-hanging fruit” — tasks MSPs haven't automated because they've never done them at all.Rewst isn't just saving time — it's transforming automation into a revenue source and making MSPs indispensable to their clients. Charlie explains how their open canvas approach lets both beginners and tech artists build powerful, customized workflows.We also dig into how leadership is evolving, especially for younger tech teams. Charlie discusses mentorship, motivation, and the value of listening — whether on a Rewst open mic call or in the field with a fishing rod. 

Joey Pinz Discipline Conversations
#670 Pax8 Beyond-Damo Vasudevan:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 28:12


Send us a textIn this energizing episode of Joey Pinz Discipline Conversations, Damo Vasudevan of SuperOps joins us from Pax8 Beyond 2025 to talk about AI, mindset, and meatless gains. From Mark Wahlberg-inspired fitness routines to building next-gen PSA/RMM tools, Damo reveals how discipline drives transformation — in both body and business.Damo shares his journey of sticking to a vegetarian diet while maintaining strength and balance, comparing it to the deliberate, incremental innovation behind SuperOps. With over 2,500 features shipped and a channel-focused roadmap, SuperOps is helping MSPs modernize operations, automate intelligently, and scale with confidence.The conversation dives deep into Pathfinder AI, SuperOps' AI engine that analyzes client data, identifies bottlenecks, and offers strategic recommendations to help MSPs grow. Damo also tackles MSP skepticism around AI, encouraging partners to embrace augmentation over replacement.If you're an MSP leader thinking about future-proofing your stack — and your habits — this episode delivers a motivating blend of technology and personal mastery. 

Joey Pinz Discipline Conversations
#669 Pax8 Beyond-Tanya Alfonso:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 31:47


Send us a textIn this flavorful and focused episode of Joey Pinz Discipline Conversations, Tanya Alfonso — chef-trained tech executive and cybersecurity leader at Vicarious — joins us from Pax8 Beyond 2025 to talk about precision, process, and performance in the kitchen and in business.From her IBM days to knife skills in culinary school, Tanya shares how her love for cooking fuels her leadership style. Organization, attention to detail, and routine aren't just part of her home kitchen — they're baked into her approach to cybersecurity, MSP partnership, and life.At Vicarious, Tanya helps Managed Service Providers streamline vulnerability remediation, not just detection. She explains how Vicarious goes beyond patching to include patchless protection and scripting — essential in a landscape where 50% of threats won't have a patch available.We also dive into Tanya's take on discipline, mental focus, and personal joy. From 5:30 a.m. workouts to weekly fridge cleans, she shares how consistency fuels both her work-life balance and professional growth. 

Joey Pinz Discipline Conversations
#668 Pax8 Beyond-Pinar Ormeci:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 29:50


Send us a textIn this dynamic episode from Pax8 Beyond 2025, Joey Pinz sits down with Pinar Ormeci, CEO of Timus Networks, for a refreshingly personal and strategic conversation about the future of MSP security—and the mindset shifts that fuel real change.From her love of Legos and pickleball to her experience shedding 120 pounds and redefining identity, Pinar shares how life outside of work deeply informs her leadership inside it. She opens up about her journey from enterprise sales to leading a fast-growth cybersecurity startup committed to replacing outdated VPNs with always-on encrypted access.Pinar explains how Timus Networks empowers MSPs by giving them back control of the network stack, improving client intimacy, and transforming security from a cost center into a growth enabler. She emphasizes the importance of listening to partners, iterating based on feedback, and showing up as a vendor that truly cares.This episode weaves together cybersecurity, mental clarity, and personal evolution—with humor, grit, and actionable insight. Whether you're building your business or building a 5,000-piece Lego set, Pinar shows why focus and flexibility are everything. 

Joey Pinz Discipline Conversations
#666 Pax8 Beyond-Louis Bagdonas:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 34:55


Send us a textIn this flavorful and thoughtful conversation from Pax8 Beyond 2025, Joey Pinz sits down with Louis Bagdonas, a leader at Moovila, to explore how cooking, culture, and clarity shape both personal growth and project management in the MSP world.The episode opens with culinary banter — from turkey veal meatballs and single-source olive oil to Lithuanian heritage and the power of finishing what you start. But this isn't just about recipes — it's about how life in and out of the kitchen reveals the habits that lead to success.Louis shares Moovila's mission to help MSPs take control of project management before things go off the rails. He breaks down how MSPs can assess their internal readiness, define what a “project” really means, and avoid letting one person carry the entire load.The conversation shifts to family, discipline, and mindset — from Louis's decision to quit drinking, to making space for impact and balance. Whether you're managing projects or personal pivots, this episode is about owning your process and finding satisfaction in both the work and the results. 

Joey Pinz Discipline Conversations
#674 Pax8 Beyond-Rob Rae:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 26:49


Send us a textIn this high-impact conversation at Pax8 Beyond 2025, Joey Pinz sits down with Rob Rae, legendary MSP advocate and VP at Pax8, to talk about platforms, peer groups, and the pulse of the managed services community.Rob shares what sets Pax8 apart from traditional distributors — its MSP-only focus, commitment to partner success, and its evolution into a true marketplace, not just a catalog. He explains how the newly launched public storefronts allow MSPs to create digital buying experiences for end clients, and how Pax8's AI-powered recommendations are reshaping vendor discovery and security posture.The heart of the episode dives into community — from Rob's deep belief in peer groups and soft skill development, to how the post-pandemic MSP landscape has changed. He opens up about Pax8's internal billing transition and how staying responsive during disruption is an act of discipline.Rob also shares the emotional story of how a simple piece of advice transformed an MSP's business — a reminder of the long-term impact one voice can have. 

Joey Pinz Discipline Conversations
#665 Pax8 Beyond-Tom Harshbarger:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 36:58


Send us a textIn this candid and energizing episode, Joey Pinz sits down with Tom Harshbarger, cybersecurity leader at Red Sift, who shares how everything from Metallica concerts to chronic illness in his family has shaped his approach to leadership, health, and vendor strategy.Recorded live at Pax8 Beyond 2025, Tom reflects on cycling for mental clarity, building trust with MSPs, and the mission behind Red Sift — a company founded by the creators of Shazam to deliver misconfiguration remediation at scale. Their platform empowers MSPs to secure the attack surface while freeing up senior engineers — all while staying invisible to the end customer.Tom also discusses his own health and mindset journey, navigating caregiving for loved ones with POTS, and the mental reprogramming it took to prioritize self-care, sustainable work habits, and meaningful partnerships.From stories of seismic concerts to seismic shifts in MSP cybersecurity, this episode is both vulnerable and visionary — a must-listen for anyone working to scale without burning out. 

Joey Pinz Discipline Conversations
#663 Pax8 Beyond-Rex Frank:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 40:24


Send us a textIn this candid and compelling episode from Pax8 Beyond 2025, Joey Pinz sits down with Rex Frank, VP of Academy at Pax8 and founder of C-Level. From classic Mustangs to modern AI strategies, Rex shares what it really takes to lead MSPs through their next transformation.Rex explains how agentic AI marks a turning point — as disruptive as the cloud, managed services, or the PC. He urges MSPs to stop waiting and start leading by becoming “customer zero” and mandating AI training within their orgs. But this episode isn't just about technology. It's about structure, mindset, and motion.Drawing on decades of coaching experience, Rex breaks down the “rule of 7,” the hidden costs of undertraining, and why scaling requires letting go of what once worked. He also shares his personal weight loss journey tied to climbing Mount Rainier — and why public goals, peer groups, and urgency drive real change.If you're leading an MSP and wrestling with growth, people, or purpose, this episode delivers rare insight and actionable guidance. 

Joey Pinz Discipline Conversations
#662 Pax8 Beyond-Marco La Vecchia:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 30:27 Transcription Available


Send us a textIn this inspiring episode recorded at Pax8 Beyond 2025, Joey Pinz sits down with Marco La Vecchia, a tech leader, cancer survivor, and co-founder of Produce 8 — the only digital work analytics platform purpose-built for MSPs. Marco shares how personal transformation and business evolution are deeply connected.Produce 8 offers something rare: easy-to-understand, aggregated data reports that allow MSPs to guide strategic client conversations. From unused licenses to AI impact metrics, their platform arms providers with the insights needed to go beyond break/fix and become true business partners.Marco also opens up about his health journey, the importance of mental clarity, and why driving his kids to school every day defines success more than any revenue goal. Whether he's DJing in his basement, building recurring revenue models, or helping MSPs scale, Marco shows what it means to lead with purpose and clarity. 

Joey Pinz Discipline Conversations
#661 Pax8 Beyond-Colin Britton:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 36:36 Transcription Available


Send us a textIn this high-gear episode from Pax8 Beyond 2025, Joey Pinz speaks with Colin Britton, COO of Devicie, about everything from Formula One engineering to Microsoft Intune optimization for MSPs. Colin brings decades of experience scaling tech firms across the globe, and he breaks down how Devicie is helping MSPs finally extract full value from Microsoft 365 — especially Intune.Colin explains why MSPs face friction using Microsoft-native tools at scale and how Devicie's automation layer bridges the operational gaps Microsoft leaves open. If you're an MSP tired of jumping between tenants, manually configuring endpoints, or underutilizing Business Premium, this episode hits home.They also explore how AI is rapidly reshaping SMB agility, why consumption-based pricing could shake up business models, and how personal data (from Whoop bands to GitHub Copilot) is becoming a decision-making edge. 

Joey Pinz Discipline Conversations
#660 Pax8 Beyond-Kim Simmonds:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 38:23 Transcription Available


Send us a textIn this deeply reflective episode recorded at Pax8 Beyond 2025, Joey Pinz chats with legal-tech leader, artist, and founder of Cloud Contracts 365, Kim Simmonds. From songwriting at the piano to transforming legal AI for MSPs, Kim opens up about the intersections of creativity, leadership, and transformation.The conversation begins in melody and moves into mission — how Kim's self-taught songwriting parallels her bold move to launch an AI-powered legal tool designed just for MSPs. She shares her views on the ethical risks of careless AI use (including lawyers being debarred for citing fake case law), and how her platform avoids hallucinations by not relying on LLMs.They explore differences between US and UK work culture, the undervaluation of MSP services in England, and why shifting from revenue-chasing to meaningful service is the ultimate mindset upgrade. 

Joey Pinz Discipline Conversations
#659 Pax8 Beyond-Shlomi Gian: ✉️ Smarter Email Security for MSPs: The Block & Coach Revolution

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 38:09 Transcription Available


Send us a textIn this episode recorded live at Pax8 Beyond 2025, Joey Pinz speaks with Shlomi Gian, a tech veteran driving the next chapter of email security with Inky. From anti-phishing to international expansion, Shlomi offers candid insight into how Inky is reshaping the MSP channel with a channel-only model and a coaching-first security approach.We cover Inky's evolution from an enterprise solution to a platform built exclusively for MSPs, leveraging AI, QR-code detection, and banner-based user feedback to block threats and educate users in real-time. Shlomi unpacks the “block and coach” model, Inky's proprietary LLM deployment, and why they run GenAI in-house for both privacy and cost control.He also shares his view on pricing transparency, vendor consolidation, and why MSPs should stop buying “50-cent security.” It's a conversation packed with real value for tech leaders navigating modern threats. 

Joey Pinz Discipline Conversations
#658 Pax8 Beyond-Aaron Peterik ⚾ Coaching, Cybersecurity & Real-Life Comebacks

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 42:19 Transcription Available


Send us a textIn this action-packed episode, Joey Pinz sits down with cybersecurity executive and youth baseball coach Aaron Peterik, recorded live at Pax8 Beyond 2025. From the dugout to the datacenter, Aaron shares what coaching six-year-olds taught him about communication, patience — and how those same lessons apply to securing networks and running channel programs.The conversation kicks off with rule changes in Major League Baseball ⚾ and transitions to the state of youth sports today, emphasizing how multi-sport participation builds better athletes — and people. Aaron also shares sharp takes on parenting in youth leagues and how modern coaching is often hijacked by commercialization.But it doesn't stop there — we dive deep into Aaron's work at Zero Networks, a startup redefining MSP security with agentless micro-segmentation and MFA at the port level

Joey Pinz Discipline Conversations
#657 Pax8 Beyond-Kathleen Lord:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 36:07 Transcription Available


Send us a textKathleen Lord shares a rare blend of personal grit and professional insight in this dynamic episode recorded live at Pax8 Beyond 2025. From her early passion for equestrian sports to her executive leadership at Zensai, we explore how personal connection, smart systems, and human-centric tech drive real change.Kathleen dives into the realities of horse training, animal instincts, and performance ethics before pivoting into Zensai's mission: helping MSPs deliver post-sale value with ease. Her team's LMS, deeply integrated with Microsoft Teams, offers an elegant solution to a messy problem — keeping end-users engaged and trained without draining MSP resources.We also unpack how AI is reshaping sales funnels and why human connection still matters most — whether in the saddle or the boardroom. 

Joey Pinz Discipline Conversations
#675 Pax8 Beyond-Drew Schlussel:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 30:02


Send us a textIn this refreshingly candid episode of Joey Pinz Discipline Conversations, Joey sits down with Drew Schlussel, Director of Technical Product Marketing at Wasabi Technologies, to talk about simplifying cloud storage and scaling the right way. Recorded live at Pax8 Beyond 2025, this episode cuts through the jargon and gets to the core of what partners truly want: predictability, transparency, and performance that actually delivers.Drew breaks down Wasabi's flat-fee storage model, its refusal to charge for egress or API calls, and why they've ditched tiered pricing entirely. It's not just a technical decision — it's a cultural one. He dives into the psychology behind data usage, vendor relationships, and what it means to truly earn the trust of MSPs.The conversation also covers why Wasabi is doubling down on channel-only sales, how the company avoids fear-based marketing, and Drew's personal perspective on building tech brands that scale without selling out.If you're in the MSP space and tired of the nickel-and-dime model from traditional hyperscalers, this episode will feel like a much-needed reality check. 

Partnerships Unraveled
Emmy Hellgren & Brittan Trembley - How Pax8 and Microsoft Are Powering Partner-Led AI

Partnerships Unraveled

Play Episode Listen Later Jul 8, 2025 13:12 Transcription Available


Live from Pax8 Beyond in Denver - The Future of MSPs and AIIn this special live edition of Partnerships Unraveled, we're joined by Emmy from Microsoft's Copilot Studio Go-to-Market team and Britt from Pax8 to explore how AI is revolutionizing the channel. From agentic workflows to verticalized GTM strategies, this conversation is packed with actionable insight for MSPs and channel leaders.In this episode, we cover:- Microsoft's vision for every user to have a Copilot and every business process to have an agent, and what that means for partners.- How AI agents are driving new revenue streams, deeper customer stickiness, and vertical specialization for MSPs.- Why Pax8's Opportunity Explorer is a game-changer for identifying white space and accelerating partner growth.- Real-world results from Microsoft's internal AI deployments, including 9% revenue lifts and increased customer service capacity.Tune in for a front-row seat to where the channel is headed and how you can lead the charge.Connect with Brittan: https://www.linkedin.com/in/brittanhere/Connect with Emmy: https://x.com/hellgrenem_________________________Learn more about Channext

Partnerships Unraveled
Todd Hass & Williams Pineda - What Bitdefender Learned from Building with Pax8

Partnerships Unraveled

Play Episode Listen Later Jul 4, 2025 15:08 Transcription Available


Inside the Pax8-Bitdefender Partnership and What It Takes to Scale with MSPsIn this special live episode from the Pax8 Beyond event, we're joined by Todd Haas and Williams Pineda from Bitdefender to unpack what it really takes to build standout partnerships, drive scalable MSP enablement, and launch innovative go-to-market strategies.From managing one of Pax8's most successful vendor relationships to introducing Phaser, Bitdefender's new cybersecurity innovation, Todd and Williams share practical lessons on trust, alignment, and execution.Key topics we covered:- How to tailor enablement to MSPs at different levels of maturity and security expertise- Why relationship-building across sales, technical, and executive levels is critical to long-term success- What makes Pax8's culture and model so uniquely effective for channel growth- How Bitdefender launched Phaser and generated pre-release MSP excitement through strategic GTMWhether you're a channel leader, vendor strategist, or partner success pro, this episode is packed with insight on what modern, high-performing channel execution really looks like.Connect with Todd: https://www.linkedin.com/in/thass/Connect with Williams: https://www.linkedin.com/in/williams-pineda-12562430/_________________________Learn more about Channext

Joey Pinz Discipline Conversations
#664 Pax8 Beyond-Lorna Burman:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 3, 2025 28:55


Send us a textThis heartfelt and high-energy episode from Pax8 Beyond 2025, Joey Pinz speaks with Lorna Burman, a global MSP leader at YouSecure and proud horse owner of Malibu. From riding trails in the UK to leading compliance innovation across EMEA and APAC, Lorna blends courage, confidence, and care into everything she does.Lorna shares her journey of taking up horseback riding at age 42 — and how the adrenaline and peace of the trail helped fuel her leadership style. She opens up about managing remote teams, gathering real-time MSP feedback, and simplifying security and compliance through automation.This episode also explores the mental health benefits of being around animals, the importance of trust in business, and how her team's culture of honesty and rapid response has earned global respect. Whether it's avoiding complex pricing models or making clients feel heard, Lorna explains how empathy scales.If you care about people, process, and purpose — this conversation delivers both inspiration and actionable insight. 

Partnerships Unraveled
Craig Donovan - Pax8 on Building Partner Experiences That Drive Growth

Partnerships Unraveled

Play Episode Listen Later Jul 2, 2025 17:40 Transcription Available


Live from Pax8 Beyond with Craig Donovan on Partner Experience, AI Enablement, and the Future of MSP GrowthIn this energizing live session from Pax8 Beyond, we sit down with Craig Donovan, Chief Experience Officer at Pax8, to explore what it really takes to deliver next-level partner success in today's rapidly evolving channel landscape.Craig shares how Pax8 is supporting partners through the biggest transition yet, from managed services to managed intelligence. We unpack the rise of the “Chief Workflow Officer,” Pax8's ambitious 100+ course Guided Growth program, and why SMBs are now uniquely positioned to lead the AI-driven future of the channel.In this episode, we dive into:- How Pax8's Guided Growth, Academy, and Voyager Alliance are helping MSPs scale smarter- Why SMBs - not enterprises will be the first to capitalize on agentic AI solutions- The role of community, coaching, and constant feedback in building partner-led innovationFrom real-time partner insights to rewards programs and peer-powered enablement, this conversation is packed with practical strategies for any MSP ready to unlock their next stage of growth.Connect with Craig: https://www.linkedin.com/in/craig-donovan-621b585/_________________________Learn more about Channext

Partnerships Unraveled
Eric Mink - How Pax8 Is Guiding MSPs to Adopt AI

Partnerships Unraveled

Play Episode Listen Later Jul 1, 2025 12:43 Transcription Available


Live from Pax8 Beyond with Eric Mink on AI Powered Transformation and the Rise of the MIPIn this electrifying live episode from Pax8 Beyond, we sit down with Eric Mink - one of the first to hold a dedicated AI role at Pax8 to explore how artificial intelligence is reshaping the MSP landscape and why the shift to becoming a Managed Intelligence Provider (MIP) is already underway.Eric shares how Pax8 is equipping partners with the tools, training, and mindset to move beyond managed services and into delivering transformational business outcomes through agentic workflows and automation. From no-code innovation to outcome-based selling, this conversation offers a roadmap to capitalize on AI as a revenue growth engine, not just a cost-saving tool.In this episode, we explore:- What it means to become a Managed Intelligence Provider and why MSPs must act now- How AI enables 3-person teams to do the work of 10 while deepening customer stickiness- The role of education, automation, and data integration in building scalable, outcome-focused MSP businessesWhether you're an established MSP or thinking about launching one in this AI-first era, this is your playbook for the next wave of channel transformation.Connect with Eric: https://www.linkedin.com/in/ericwmink/_________________________Learn more about Channext

Partnerships Unraveled
Hayley McSpirit - Pax8 on Powering SMB Transformation

Partnerships Unraveled

Play Episode Listen Later Jun 27, 2025 21:40 Transcription Available


Live from Pax8 Beyond with Hayley McSpirit on the Future of Channel, AI, and the SMB OpportunityIn this high-energy live episode from Pax8 Beyond, we sit down with Hayley McSpirit, Global Head of Vendor Strategy and Operations at Pax8, to unpack the dual engine that's powering the next era of channel growth: radical automation and deep community.Hayley shares how Pax8 is balancing world-class automation with human connection to help vendors and partners scale, adapt, and thrive in a fast-evolving AI landscape. We dig into the agentic revolution, the shift from enterprise-led to SMB-first innovation, and what it really takes for vendors to create frictionless, impactful go-to-market strategies for MSPs.In this episode, we explore:- Why SMBs are best positioned to lead the AI revolution and how vendors should respond- The new rules of vendor enablement in an era of AI, agents, and agile MSPs- How Pax8 is helping partners minimize friction, scale efficiently, and still build real human trustFrom co-building agents to reimagining product-market fit, this conversation is a must-listen for anyone shaping the future of channel partnerships.Connect with Hayley: https://www.linkedin.com/in/hayley-mcspirit/_________________________Learn more about Channext

What the Tech
Pax8 Recap Part 1: Tech + Takeaways

What the Tech

Play Episode Listen Later Jun 25, 2025 9:33


In this episode of What the Tech, we're bringing you a front-row seat to Pax8 Beyond 2025 .Join FIT's own Becky Cross (VP of Client Partnerships), Fred Franks (Chief Strategy Officer), and Jason Collins (Chief Information Security Officer) as they unpack:What agentic AI actually is — and why it matters for MSPsHow shared experience fuels innovation in the MSP communityKey takeaways from Microsoft's sessions and the energy of the event

Partnerships Unraveled
Joe Levy & Scott Barlow - Scaling MSP Success with Sophos

Partnerships Unraveled

Play Episode Listen Later Jun 18, 2025 17:20 Transcription Available


Live from Pax8 Beyond: Unpacking the MSP Growth Playbook with SophosIn this special live episode from Pax8 Beyond in Denver, we sit down with Joe Levy, CEO of Sophos, and Scott Barlow, Global Head of MSP and Chief Evangelist, to explore what it truly takes to scale in today's dynamic cybersecurity landscape.With over a decade of experience each at Sophos, Joe and Scott share how they've built and evolved a 100% channel-led business, now empowering over 7,000 MSPs globally. From launching MSP Connect Flex to pioneering their Elevate program, they reveal the strategies that drive partner profitability.We also dive deep into the critical role of operationalization in threat intelligence, how Sophos's scale enhances its security response, and the power of integrating product, program, and personnel to support MSP growth.In this episode, we unpack:How Sophos enables 7,000+ MSPs to scale securely and profitably through programs like Elevate and Connect FlexThe impact of dual-use technologies and the rising threat to RMM platforms from attackers like Dragon ForceWhat makes Pax8 a game-changing partner and why face-to-face connections still drive channel successThis episode is a must-listen for anyone serious about building resilient, scalable partner ecosystems.Connect with Joe: https://www.linkedin.com/in/j0313vy/Connect with Scott: https://www.linkedin.com/in/scottjbarlow/_________________________Learn more about Channext

Sales Lead Dog Podcast
Robert Pope: You Are Not Dead Yet

Sales Lead Dog Podcast

Play Episode Listen Later Mar 17, 2025 52:42


When life throws an unexpected curveball, how do you respond? Robert Pope, VP of Business Applications for Pax8, knows this all too well. Growing up in a picturesque part of the UK, Robert developed a passion for speed and racing that fueled his entrepreneurial journey. He shares how his interests in economics and business, alongside the invaluable mentorship from venture capitalist Piers Linney, led to the formidable success of a startup focused on business communication solutions. Through his story, we uncover how these experiences have equipped him with a unique approach to facing the unforeseen twists in both his career and personal life. The episode takes a poignant turn as Robert recounts the day his life was upended by a leukemia diagnosis. Amidst a whirlwind of personal and professional milestones, including a transatlantic move and navigating pandemic disruptions, he faced a health challenge that came out of nowhere. Robert opens up about his mental journey through illness, challenging conventional ideas about what it means to "battle" cancer. He shares powerful metaphors and personal reflections on the role of luck and circumstance, offering a raw and real insight into the isolation and resilience required during such a demanding time. In the final stretch, Robert emphasizes the solace found in shared experiences and the power of vulnerability. From seeking support from friends and family to gaining perspective from others who have faced similar battles, he illustrates the importance of community in overcoming adversity. Robert's reflections on gratitude and perseverance shine through as he discusses the metaphor of climbing a hill to navigate life's toughest challenges. With a focus on small, manageable goals and maintaining a positive attitude, Robert's story is an inspiring testament to resilience and determination, providing hope and insights for anyone faced with life's unpredictable challenges. Robert Pope is a highly accomplished technology leader with a track record of success in the industry. He has worked alongside notable figures, including Piers Linney of Dragons' Den (the UK's version of Shark Tank), spent five years at Microsoft, and navigated the challenges of building and selling a technology organization during the COVID-19 pandemic. Currently serving as Vice President at Pax8, a global tech marketplace experiencing explosive growth, he is widely respected within the Microsoft community. As the former UK President of the International Association of Microsoft Channel Partners, Robert is recognized as a thought leader in cloud technology. Beyond his professional achievements, Robert has a lifelong passion for speed and adrenaline-fueled pursuits. Whether on a mountain bike, BMX, motorcycle, car, or sailboat, he is always chasing acceleration—whether wheels are involved or not. His life took an unexpected turn when he was diagnosed with leukemia, just as his children had left home and he was entering a new phase of life. Having always assumed that any hospital stays would result from a high-speed, fireball crash rather than a silent killer, he approached his diagnosis not as a fight, but as a lesson in survival. His mindset remains steadfast: You are not dead yet.   Quotes: "I never imagined that a leukemia diagnosis would be part of my journey. It came out of nowhere, amidst a whirlwind of personal and professional milestones." "The power of community is undeniable. Finding comfort in shared experiences and connecting with others who've faced similar battles has been invaluable." "Climbing a hill is a powerful metaphor for life's challenges. It's about maintaining a positive attitude and focusing on small, manageable goals to overcome adversity." "You are not dead yet. It's a mantra that has guided me through this journey, reminding me to keep living and finding moments of light and hope."   Links: Robert's LinkedIn - https://www.linkedin.com/in/robertpopeuk/ You Are Not Dead Yet - https://www.youarenotdeadyet.co.uk/who-am-i/ Donate to THE CHRISTIE CHARITY - https://www.justgiving.com/page/youarenotdeadyet Pax8 - https://www.pax8.com/en-us/   Get this episode and all other episodes of Sales Lead Dog at https://empellorcrm.com/salesleaddog 

TubbTalk - The Podcast for IT Consultants
[Bonusode] Futurism, AI and Being Prepared: How Pax8 Supports MSPs

TubbTalk - The Podcast for IT Consultants

Play Episode Listen Later Mar 13, 2025 25:35


In this special bonus episode of TubbTalk, recorded in person at IT Nation Connect Europe 2025, Richard Tubb catches up with Phylip Morgan Chief Revenue Officer at Pax8. A futurist, Phylip spoke on stage on the topic of ‘the robots are coming.'Phylip tells Richard what things will look like in 2030 and how to take baby steps to prepare for what's next, and he also shares some important things that MSPs need to be aware of with AI.Richard also asks Phylip to share some of the best resources within the Pax8A Academy, available to all partners. They discuss what the Pax8 and ConnectWise partnership means for MSP clients, and how to use the MSP Marketplace for growth.Mentioned in This EpisodePax8MSP events: IT Nation ConnectIT management software: ConnectWiseLearning platform: Pax8 AcademyCloud marketplace: Pax8 Marketplace

MSP 1337
Fireside Chat - Taxonomy and Prompts

MSP 1337

Play Episode Listen Later Feb 25, 2025 31:34


If you are pursuing the GTIA Cybersecurity Trustmark, you will want to tune in. Matt Lee of Pax8 and I discuss the taxonomy and prompts that drive success in breaking down safeguards into actionable and obtainable tasks.

Business of Tech
Slide Launches Backup Appliance, Apple Introduces C1 Modem, and Grok 3 AI Unveiled

Business of Tech

Play Episode Listen Later Feb 20, 2025 12:59


Slide, a new backup and disaster recovery appliance designed for managed service providers, was introduced by former Datto founders Austin McCord and Michael Fass at the right-of-boom cybersecurity conference in Las Vegas. The appliance, which is slightly larger than an Apple Mac Studio, boasts a storage capacity of up to 16 terabytes and operates at speeds capable of saturating a 10-gigabit network connection. McCord emphasized the appliance's speed and efficiency, claiming it is significantly faster than existing market solutions. The founders aim to foster a culture of connection and support, allowing users to easily cancel their service with a single click, which they view as a reflection of a customer-centric philosophy.Apple has unveiled its first in-house cellular modem, the C1, which will debut in the iPhone 16E, marking a significant step away from reliance on Qualcomm chips. The C1 modem is touted as the most power-efficient modem ever included in an iPhone, promising reliable 5G connectivity. While the iPhone 16 and 16 Pro will continue to use Qualcomm technology for the time being, Apple is strategically testing the C1 modem in a budget model to assess its performance without risking issues for premium users. This move aligns with Apple's broader goal of controlling its hardware stack and optimizing performance across its devices.In the realm of artificial intelligence, xAI has launched Grok 3, a new model that boasts enhanced capabilities and has been trained on a significantly larger dataset. Grok 3 has achieved impressive scores on various benchmarks, including math performance, and features a deep search capability that enhances its reasoning. However, early testing has revealed some limitations, such as citation accuracy and humor comprehension. The company plans to open-source Grok 2 to address previous criticisms regarding biases, while also introducing a new subscription plan for Grok 3.Lastly, the podcast discusses potential acquisition talks surrounding Trend Micro, a Japanese cybersecurity firm, which is reportedly valued at approximately $8.54 billion. The discussions involve several private equity firms, and if the acquisition goes through, it could lead to significant changes in Trend Micro's product roadmap and support structure. Additionally, Sophos has announced a partnership with Pax8 to streamline security management for service providers, indicating a trend towards consolidating vendor relationships in the cybersecurity space. This partnership aims to simplify access to a wide range of security solutions, although it remains to be seen whether Sophos can effectively compete with existing offerings in the marketplace. Four things to know today 00:00 Cancel Anytime with One Click? Slide's Backup Solution Calls Out the Industry's Biggest Flaws04:21 Apple Unveils C1 Modem in iPhone 16e, Taking First Steps Away from Qualcomm06:19 xAI's Grok 3 Hits the Scene with More Power, More Data, and… More Questions08:37 Big Money Meets Big Security: Trend Micro Buyout Talks Heat Up While Sophos Joins the Pax8 Party Supported by:  https://www.huntress.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

MSP 1337
Fireside Chat - 2025, Natural Selection

MSP 1337

Play Episode Listen Later Jan 21, 2025 33:32


Will 2025 be the year of natural selection for MSPs? I sit down with Matt Lee of Pax8 to chat about the cybersecurity picture for 2025 and it comes down to those that choose to make changes in their company to mature their cybersecurity posture and those that do not... Those that do not are the MSPs that use excuses like, I'm to small, We don't have time, Our clients won't pay, etc. Stay until the end to catch some of the foreshadowing of future fireside chats in 2025.

TubbTalk - The Podcast for IT Consultants
[174] Insights From One of the UK's Most Innovative MSPs

TubbTalk - The Podcast for IT Consultants

Play Episode Listen Later Jan 19, 2025 68:40


In this episode, Richard Tubb speaks to Chris Pottrell. He's the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovative MSP to watch.Richard asks Chris about their typical clients, their current tool stack and how they came to work with the Ministry of Defence. Chris also explains how Nebula ended up running their own events.They then dig into some of the key tools Nebula use: Huntress' cybersecurity solutions, inforcer for 365 management, and Pax8's cloud solutions, and shares an example of how Huntress helped them with a client problem.Chris also explains why MSPs should outsource their SOC and view their outsourcing partners as an extension of their team, as well as how this can help you to define your niche.Richard asks Chris about Nebula's approach to SIEM, why they offer cybersecurity awareness training and their experiences with Azure Virtual Desktop and making it a successful client solution.Chris talks about the internal culture at Nebula, how he looks out for innovation opportunities and what excellence means to him. He shares the new tech that he's excited about and why MSPs should embrace AI.Mentioned in This EpisodeCybersecurity experts: HuntressUK cyber assurance standard: IASMECloud marketplace: Pax8IT management software: ConnectWisePSA tool: AutotaskAccounting software: Xero365 management tool: inforcer365 management tool: Inside AgentCybersecurity compliance: OneClickComplyCybersecurity platform: SentinelOneCloud-native SIEM solution: Azure SentinelPodcast interview with Dray AghaAI assistant: Microsoft CopilotData management tool: Mozart DataCybersecurity accreditation (UK): Cyber EssentialsInformation security certification: ISO 27001Virtualize Microsoft desktops: Azure Virtual DesktopPodcast interview with Andy ReadmanEndpoint management: Microsoft IntuneRichard's appearance on

The Melting Pot with Dominic Monkhouse
E328 | Mastering RevOps: Insights from Industry Leaders (UPGRADE'24 Panel Discussion)

The Melting Pot with Dominic Monkhouse

Play Episode Listen Later Dec 24, 2024 66:07


In this special episode, we hear from Dominic and other industry experts (Michelle Hulse, Director of Revenue Operations at PAX8, Paul Nical, a pioneering RevOps expert from Poland) from the UPGRADE'24 conference. Revenue Opertions is at the heart of this panel discussion. Listen in to how aligning sales, marketing, and finance creates a seamless customer journey. Michelle shares examples from PAX8 and how they revolutionized their lead handling with data-driven strategies. Dominic provides a walk through of the strategic implementation of OKRs and how RevOps can drive sustainable growth without the need for constant funding. Paul discusses the critical metrics for RevOps success and the role technology plays in this unified approach.Real-world examples are shared of optimizing sales performance, leveraging AI for operational efficiency, and the philosophical underpinnings that make RevOps a game-changer across industries—from SaaS to any business with a recurring revenue model. Whether RevOps is a buzzword or the future of strategic alignment, this discussion reveals its undeniable impact on business agility and growth.TakeawaysCollaboration is Key: Revenue Operations joins the dots between Marketing, Sales, and Customer Experience providing a seamless workflow instead of silos.Strategic Growth through OKRs: Objectives and Key Results are significant for structuring tasks and teams.Tech and Innovation in RevOps: pioneering technology tool 'Clay,' which integrates various data sources and automates processes, enabling "all bound" operations.AI can automate data collection, but humans will always lead creative strategic decisions.Timestamps(03:35) Panel Introductions from Karol Popa: UPGRADE'24(05:31) What is Revenue Operations?(08:51) Is RevOps A New Way Forward or Just A Buzzword?(13:53) When To Bring RevOps Into Business.(18:03) Example of RevOps Teams in Pax8.(22:13) Silo Focus Needs To Align.(23:37) Steps To Start With RevOps In Your Business.(26:33) Different Functions In A RevOps Team.(29:00) Strategic Growth Opportunities.(34:21) Aligning Teams With Data.(38:03) Real Impact and KPIs.(44:19) Segmentation of Ideal Partner Profile.(49:16) Technologies For Effective RevOps.(55:37) AI in Revenue Operations.(58:22) Boldest Experiments Within RevOps.(01:03:39) Use RevOps To Drive Innovation & Strategic Change.About UPGRADE'24The UPGRADE'24 conference took place on 21-22 November 2024 in Wrocław, Poland. Organised by ITCorner, the event focused on the technology sector and catered to business owners and C-level executives in the IT industry.The conference addressed strategies for adapting to market changes, methods to enhance business growth and profitability, and opportunities for networking and knowledge exchange with industry leaders. Attendees participated in talks, workshops, and panels designed to help businesses stay competitive during rapid technological transformations.For more information about UPGRADE'24, please visit www.letsupgrade.pl or search for #UPGRADE'24 on social media platform.Follow UPGRADE'24Website: https://letsupgrade.pl About Dominic MonkhouseFounder of Monkhouse & Company, Elite Business Coach and CEO Mentor, author of two smash hit books 'Mind Your F**king Business' and 'F**k Plan B' and Host of the Top 2% Global Podcast 'Mind Your F**king Business'; Dominic Monkhouse is on a mission to demystify business growth. As a Founder and CEO, he has a track record scaling up award-winning technology service businesses and has been called ‘Britain's best boss' for his habit of...

TubbTalk - The Podcast for IT Consultants
[171] Rob Rae: How to Break Barriers and Build MSP Ecosystems

TubbTalk - The Podcast for IT Consultants

Play Episode Listen Later Dec 15, 2024 66:50


In this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After 20 years in the channel, Rob has a lot of advice on how to build better MSP ecosystems.Richard asks Rob for his thoughts on the recent Pax8 Beyond EMEA event, how he thinks events impact the wider MSP community and what the plans are for future conferences.Rob shares his journey in the channel and why he left Datto to work at Pax8, as well as what his day to day routine looks like. He talks about their company culture, what they're up to behind the scenes and the realities of expanding into new continents.Richard asks Rob what he thinks of the recent CompTIA acquisition (Rob is a board member), the lessons he's learned from his time in the industry and the advice he'd give to potential leaders, as well as who he goes to for inspiration and support.Cybersecurity and backup: DattoMSP Technology and IT Management: ConnectWiseIT & security management: KaseyaPodcast: Rob Rae bonusodeDan Wensley, Operating Advisor, Top Down Ventures; Strategic Advisor, ScalePadCybersecurity and data protection tool: AcronisIT certifications and training: CompTIAAustin McChord, Chief Executive Officer at CasanaCharlie Tamayo from RoostPaul Redding at CyberQPScott Barlow, Sophos NextGen Cybersecurity Channel Sales LeaderJason MageeNadia Karatsoreos, Channel Sales and Marketing Specialist, n-AbleChristine Gassman, VP of Community at MailprotectorPax8 Beyond 2025

Joey Pinz Discipline Conversations
#518 ITNation: Cole Knuth:

Joey Pinz Discipline Conversations

Play Episode Listen Later Nov 27, 2024 29:43 Transcription Available


Send us a textIn this episode, Joey Pinz talks with Cole Knuth about the evolving cyber insurance landscape and its implications for Managed Service Providers (MSPs). Cole, who transitioned from the electrical industry to Pax8, discusses his journey in the tech sector and Pax8's strategic direction. The conversation emphasizes the challenges and opportunities for MSPs in the rapidly expanding cyber insurance market, projected to grow from $16 billion to $120 billion by 2032.

TubbTalk - The Podcast for IT Consultants
[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia

TubbTalk - The Podcast for IT Consultants

Play Episode Listen Later Nov 10, 2024 86:37


In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people's lives, and shares his own journey with the organisation.Richard asks Todd to explain the CompTIA Research arm of the business and talk him through some of the business acquistions they've made. They also discuss accreditations for MSPs.Todd shares his advice on how MSPs can stand out and how to be future-focused. Richard asks him how he prepares to interview guests on stage and what he's most proud of during his time at CompTIA.Finally, Richard and Todd dig into tech and tools: what Todd has in his own home, the technology he's most excited about and the tech he's still waiting for that we all thought would be here by now.Mentioned in This EpisodePeer group: The Tech TribePeer group: Network GroupPeer group: SBSC NorthwestCompTIA ChannelConTech Event: Consumer Electronics Show hosted by the Consumer Technology AssociationRichard's interview with MJ Shoer, CompTIA's Chief Community OfficerRichard's interview with Rob Rae, Pax8's Corporate Vice President of Community and Ecosystems Cybersecurity Framework from the National Institute of Standards and Technology Richard's interview with Tracy Pound, Managing Director at Maximity and CompTIA board memberElectric generator: ECAT

Business of Tech
Privacy Trends, AI Partnerships, MSP Consolidation, and Risk Management Insights

Business of Tech

Play Episode Listen Later Nov 6, 2024 13:26


Cisco's 2024 Consumer Privacy Survey  reveals a growing awareness among consumers regarding data privacy and its correlation with trust in artificial intelligence. The survey indicates that 53% of consumers are now aware of their national privacy laws, a significant increase from previous years, and 81% of these informed individuals feel their data is protected. Notably, younger consumers are taking proactive steps to safeguard their privacy, with nearly half of those aged 25 to 34 having switched providers due to data policies. This shift towards privacy-centric behavior underscores the importance for businesses to prioritize transparency and secure data practices.The episode also highlights recent developments in the managed services provider (MSP) landscape, including Pax8's launch of the Voyager Alliance Partner Program, which aims to support global partners in the cloud commerce marketplace. This program emphasizes a partner-first approach, offering tailored support and tiered benefits as partners progress. Additionally, Amazon Web Services (AWS) has introduced the Generative AI Partner Innovation Alliance, connecting customers with AI and machine learning experts to develop generative AI solutions. These initiatives reflect a broader trend of leveraging partnerships and marketplaces to enhance service offerings and customer support.Host Dave Sobel further discusses the expansion of Nerdio's Manager for MSP platform, which now includes modern work capabilities for managing Microsoft 365 environments. This update aims to streamline operations for MSPs and improve efficiency with a new per-tenant pricing model that is more affordable for businesses of all sizes. The episode also touches on Evergreen's recent acquisitions of PCGIT and Netronom, as well as ConnectWise's efforts to strengthen its cybersecurity offerings in Europe through compliance with the EU's Network Information Security Directive.Finally, the episode delves into the evolving role of CIOs in navigating disruptions such as service outages and data breaches. Jennica McHugh from Accenture emphasizes the need for CIOs to advocate for funding aimed at risk mitigation and to prioritize public reputation during crises. The discussion also includes insights from Vishal V. Paraspath of Resilience, who urges industry leaders to reassess vendor reliability and risk management strategies in light of recent cyber incidents. Overall, the episode provides a comprehensive overview of current trends and challenges in the tech landscape, encouraging listeners to consider their own strategies for growth and compliance in a rapidly changing environment. Four things to know today00:00 Privacy Awareness Soars: Cisco Survey Links Consumer Trust to AI and Data Protection Practices03:13 AWS and Pax8 Launch Programs to Empower Partners in AI and Cloud Commerce Marketplaces05:06 Consolidation and Certification Shape MSP Landscape: Nerdio's Pricing Innovation, Evergreen's Growth, and ConnectWise's EU Compliance07:54 Proactive Risk Management and Compliance Take Center Stage as CIOs Turn Disruptions into Funding Opportunities  Supported by:  http://blumira.com/radio/    All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Business of Tech
Cybersecurity Trends, CMMC Compliance Rush, Shadow IT Risks, and Sustainable Energy Innovations

Business of Tech

Play Episode Listen Later Oct 23, 2024 14:43


A survey by Kaseya reveals that human behavior remains the primary challenge for IT professionals, with 89% citing insufficient training and poor user habits as significant issues. Phishing continues to be the top threat, affecting 58% of businesses, while the adoption of cyber insurance has surged from 27% in 2023 to 61% in 2024, indicating a growing awareness of cyber threats. As IT budgets stabilize, organizations are prioritizing investments in cloud security and security awareness training.Host Dave Sobel also addresses the impending rush for Cybersecurity Maturity Model Certification (CMMC) compliance, with 76,000 companies needing evaluations and only 50 to 60 assessors available. This situation presents a significant opportunity for compliance preparation services, such as gap assessments and remediation plans. The episode emphasizes that while compliance does not guarantee immunity from cyber incidents, it enhances protection against them. The anticipated release of a second rule to operationalize CMMC by early 2025 suggests that organizations must remain vigilant and adaptable to evolving requirements.The discussion further explores the rising issue of shadow IT, particularly in light of the increasing use of SaaS applications, which have doubled per employee since 2019. Traditional security measures are proving inadequate as employees utilize unauthorized tools without IT oversight, leading to heightened risks of data leakage. The episode highlights the need for robust credential management and modernized security strategies to address these challenges, especially as generative AI tools change the way employees work.Finally, Sobel touches on significant trends in energy innovations among major tech companies, including Google and Amazon Web Services, as they invest in nuclear power to meet the growing energy demands of their data centers. These initiatives reflect a broader trend towards securing reliable and sustainable energy sources, particularly in the context of the increasing energy consumption driven by generative AI. The episode concludes by emphasizing the importance of monitoring how these investments will become profitable, as the tech giants navigate the balance between sustainability and financial viability.Four things to know today 00:00 From Ransomware Defense to Sustainable IT: How IT Pros Are Addressing Evolving Cybersecurity Threats in 202406:29 CMMC Compliance Rush Looms with Limited Assessors and 76,000 Companies in Need of Evaluation07:55 Gartner Warns of Rising Shadow IT as SaaS Use Per Employee Doubles Since 201909:18 Cybersecurity, Data Protection, and Energy Innovations: Cynomi, Sherweb, Pax8, Google, and AWS Lead Industry Shifts Supported by:  https://www.huntress.com/mspradio/https://www.coreview.com/msp   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

The Resilience Podcast
High Performance Series: Leading with Passion, Vulnerability, and Purpose | Deon MacMillan

The Resilience Podcast

Play Episode Listen Later Oct 18, 2024 53:27


This episode is brought to you by the Resilience Assessment and hosted by Brad Hook. Order your copy of Brad's new book, Start With Values, now! The guest: Deon is the Global Chief People Officer at PAX8. With a diverse background that includes growing up in Alaska and a career spanning HR, leadership, and consulting, Deon is passionate about cultivating high-performance teams and fostering cultures of empathy and candor. Connect Deon on LinkedIn Get ⁠Resilience Assessment⁠ for yourself or your team In this episode, Deon discusses her journey from Alaska to becoming a global leader in HR. She explores key leadership values, the complexities of building high-performance teams, and how vulnerability and compassion play central roles in driving sustainable performance. Deon shares insights on leadership, emotional intelligence, and why understanding people deeply is critical to success in today's fast-paced business world. Key Takeaways: Vulnerability is Strength: Great leadership embraces vulnerability. When leaders are open about challenges and mistakes, it creates a space for learning and resilience. Emotional Intelligence is Crucial: Leaders who develop self-awareness and empathy can better navigate team dynamics, especially in remote or global environments. Building Resilience through Stressors: Just like muscles grow through stress, professional resilience grows when individuals are given challenging tasks that push them out of their comfort zones. Personal Connection Fuels Performance: Understanding what motivates your team on a personal level (affirmation, feedback, or support) can significantly increase discretionary effort and long-term engagement. Quotes: "There is no one-size-fits-all. You have to meet the individuals where they are and understand what makes them tick." "Passion drives discretionary effort—the extra mile that defines high performance." "Compassionate candor can be tough, but it's crucial for creating environments of growth and learning." "Great leaders have failed—it's those who've been knocked down and got back up who make the most impactful leaders." "Resilience is built when you apply pressure, face challenges, and allow for mistakes." Tune in to the full conversation for an in-depth exploration of these themes and stay connected for more transformative content in upcoming episodes.

TubbTalk - The Podcast for IT Consultants
[Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events

TubbTalk - The Podcast for IT Consultants

Play Episode Listen Later Oct 17, 2024 26:19


This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8.Rob talks about how it feels to bring Pax8 Beyond to Europe and the decision to do so. He also discusses the MSP event industry in general, and shares his process for choosing keynote speakers.Richard asks how Pax8 partners answer the question ‘how's business' and the criteria for choosing vendors that are part of their client marketplace. Rob shares how he keeps up with the industry, why you should be part of the wider community, and the importance of talking openly about mental health.Mentioned in This EpisodeCybersecurity tech company: CrowdStrikeCybersecurity tech company: SentinelOneSecurity software: TruGridPax8 Chief Trust & Security Officer: Rob ReckOlympic track and field athlete: Carl LewisBusinessman and investor: Robert HerjavecEntrepreneur: Richard BransonIT certifications and training: CompTIACompTIA ChannelConMSP peer group: The Tech TribeMSP owner and Pax8 Beyond EMEA speaker: Paul CrokerPax8 PR: Daniel Skipp

Business of Tech
AI Growth, Cybersecurity Challenges, and New Programs for MSPs

Business of Tech

Play Episode Listen Later Oct 16, 2024 14:10


A recent Accenture survey indicates that nearly two-thirds of businesses are planning to increase their investments in AI and automation over the next two years, driven by positive outcomes from existing initiatives. However, challenges such as data readiness, infrastructure, and skill shortages threaten to hinder successful AI adoption. Gartner's prediction that one-third of generative AI projects may be abandoned by 2025 due to rising costs and unclear business value adds to the urgency for organizations to address these gaps.The episode also highlights the growing concerns surrounding cybersecurity, particularly in the UK, where the National Cyber Security Centre (NCSC) has issued updated guidelines for multi-factor authentication (MFA) in response to rising cyber threats. With ransomware attacks reaching unprecedented levels, the Information Commissioner's Office (ICO) is investigating fewer incidents than ever, raising alarms about the effectiveness of regulatory oversight. The discussion emphasizes the importance of implementing strong security measures, such as MFA, to protect organizations from increasing cyber risks.Host Dave Sobel further explores initiatives aimed at bridging the skills gap in AI and cybersecurity. TD Cinex has launched the Destination AI Practice Accelerator to help partners enhance their AI-driven go-to-market strategies, while Breach Secure Now has introduced an AI Readiness Innovation Assessment to support small and medium-sized businesses in integrating AI into their operations. These programs reflect a growing recognition of the need for tailored support and training to empower businesses in leveraging AI effectively.Finally, the episode touches on the evolving landscape of marketplace-driven sales, as highlighted by Pax8's recent partner conference. With a significant number of European partners anticipating increased marketplace use, the need for service providers to adapt to new sales and procurement models is more critical than ever. As the industry continues to evolve, those who can navigate the complexities of AI, cybersecurity, and marketplace dynamics will be well-positioned Four things to know today00:00 AI Growth Fueled by High Expectations, but Gartner Predicts One-Third of Projects May Be Abandoned by 202505:15 UK Faces Rising Cyber Threats: NCSC Urges Stronger MFA Use, ICO Investigations Hit Record Lows07:36 TD SYNNEX and BSN Help Channel Partners and SMBs Overcome AI Skills Gaps with Tailored Programs10:20 Pax8 Unveils Voyager Alliance Program to Meet Diverse MSP Growth Needs, Emphasizes Marketplace-Driven Sales  Supported by:  https://www.coreview.com/msphttps://www.huntress.com/mspradio/   Event: www.smbTechFest.com/Go/Sobel    All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

TubbTalk - The Podcast for IT Consultants
[Travelogue]: Pax8 Beyond EMEA 2024: Growing Community Beyond the Cloud

TubbTalk - The Podcast for IT Consultants

Play Episode Listen Later Oct 16, 2024 32:47


Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard shares how the community rallied around when he lost his luggage. Lenka talks about how fantastic the event organisation was, from hotel check-in to the closing remarks. Plus, they tell Gudrun how blown away everyone was with the special guest at the after-party!Other HighlightsWomen in Tech get-togetherTalks on AI, mental health and Pax8 partnershipsNetworking with new MSPsA busy vendor hallGreat food and drinkExciting updates from Pax8 and partners - plus the announcement of Pax8 Beyond EMEA 2025!Plus… the Team Tubb Travelogue Quiz is back! Can Richard and Lenka answer Gudrun's questions about Berlin?What are TubbTalk Travleogues?These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard and/or Lenka for an on-the-ground update on what they've learned and their highlights from the day.What to Know About Pax8 Beyond EMEAPax8 Beyond EMEA was the first time Pax8 brought their popular 'Beyond' event to Europe. Pax8 are a cloud marketplace, with a focus on building strong relationships with their MSP partners.The conference focused on three core themes: community, education and innovation. So speakers, vendors and exhibitors were specially chosen to share their expertise and really give value to attendees.

TubbTalk - The Podcast for IT Consultants
[Bonusode] Live From Pax8 Beyond EMEA With Phylip Morgan: What's New?

TubbTalk - The Podcast for IT Consultants

Play Episode Listen Later Oct 15, 2024 18:52


This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He's the Pax8 Chief Revenue Officer EMEA, and they talked about what's new at Pax8.Phylip talked the importance of the Pax8 cloud marketplace and why MSPs should embrace them instead of fearing them as the competition. He also explained how Pax8 work with their MSP partners to up-serve their clients.Richard asked Phylip to explain what he means by the phrase ‘data is the new oil'. Phylip also shared his advice for time-poor MSPs, and what he does to keep a level head with all the travel and responsibilities his role brings.Mentioned in This EpisodeIT certifications and training: CompTIABook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaCloud computing tool: VMwareCloud computing tool: CitrixAI tool: ChatGPTPax8 Opportunity ExplorerPax8 Partner ProgramPax8 AcademyPodcast interview with Andy Readman

TubbTalk - The Podcast for IT Consultants
[167] Building a Culture of Success: Secrets from the UK's Top ISP

TubbTalk - The Podcast for IT Consultants

Play Episode Listen Later Oct 13, 2024 57:56


In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to capitalise on the popularity of a new technology. Today, they provide broadband services to mainly business users.Richard explains how Zen does things differently, and how he juggles the needs of the staff and of their customers. He talks about the benefit of a strong company culture, and why Zen avoids dirty tactics to retain customers.Richard explains what B-corp certification is, why it's important and how Zen implement it in their business. He also touches briefly on his relationship with David Brereton of Myson Pages, who shares an office in the Zen building with an interesting history.He talks through how they support MSPs and resellers of internet services, why making charitable donations is so important, and the surprising inspiration for the Zen company motto. He also shares his tips on how you can adopt the Zen mentality for your business.Mentioned in This EpisodeZen InternetPeer group: SBSC NorthwestB Corp certificationPodcast: Richard's interview with David BreretonYouTube: Richard's Three Peaks videoCloud marketplace: Pax8