Brett Johnson and Karisse Hendrick are both anti-cybercrime experts. But, with very different experiences. Karisse has worked with hundreds of the World's largest e-commerce and mobile companies to help them prevent payment fraud and other threats to their bottom line and customers. Brett, started his journey as an online fraudster, creating the first darknet forum for buying & selling credit cards and was responsible for creating the criminal enterprise that commits identity theft, credit card fraud and many other online scams. But, after landing on the Secret Service's Most Wanted List and serving his time, he's been reformed and now dedicated his career to helping consumers and online companies prevent fraud from people he used to be.
All good things come to an end, Brett and Karisse have delivered an amazing show discussing merchant fraud for over two years. Today the show goes dark as both Brett and Karisse pursue new projects which continue the good fight. On this episode we thank our listeners for tuning in and let everyone know where they can find us. Karisse will soon be launching the Fraudology Podcast which deals mainly with Card Not Present Fraud. It will be available on all major podcast platforms with an estimated arrival the week of August 6. You can also find Karisse Hendrick direct on Linkedin. Brett will be launching The Unethical Life Podcast and YouTube channel in mid August. No one says they want to grow up to be a bad person. The Unethical Life Podcast examines what leads someone to a morally bankrupt life and how that person may or may not overcome it. The Unethical Life YouTube Channel will address the problems of our world today with short video segments. Brett Johnson can be contacted at gollum@anglerphish.com or direct on Linkedin. Karisse and Brett wish to thank all of the listeners and promise to continue providing engaging, entertaining, and educational content on their respective channels and will continue fighting to make the world a better place. Learn more about your ad choices. Visit podcastchoices.com/adchoices
A New Brett Johnson Solo Fraudcast! Today's episode starts with a politically packed FakeNews Report discussing Defunding the Police (Hint: I'm Against It), and how groups gathering are portrayed differently by the media. From there we, that's the Royal "We", meaning ME discuss the recent news of several former eBay higher-ups, including the former CEO, of terrorizing innocent people. I then interview Polo G, an owner of a refund fraud channel on Telegram. Much like my previous interview with a criminal, this one didn't want his voice recorded, so.... Finally, we end the show with a serious edition of The Unethical Life commenting about the ongoing events in Seattle. Thank you for listening to the Online Fraudcast! Learn more about your ad choices. Visit podcastchoices.com/adchoices
Because the eCommerce fraud prevention industry is quickly emerging, with most information not publicly available, merchants often reach out to Karisse with questions, when they don't know who else to ask. On today's episode, she answers a few recent questions including: How do you think a risk team should measure success? What abuse are you seeing with 3DS 2.x, i.e. the versions that comply with SCA in Europe? What fraud methods should our company consider when we launch BOPIS (Buy Online Pickup In-Store)? What's the best way to calculate chargeback metrics & KPIs? If you have a question you'd like to ask Karisse for the next episode of AKA, send it to: info@chargelyticsconsulting.com . As always, names & company names will be kept confidential. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Trust and Safety Teams. A simple idea, but not so simple in practice. Brett and Karisse discuss the idea of Trust and Safety Teams before talking about how platforms like Twitter and Facebook handle Trust and Safety when faced with a highly divisive political environment. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Jacqueline Hart has been fighting online fraud for almost 20 years. From the very early years of PayPal, to Payment Service Processors like TSYS and Ingenico, to going over to the merchant side of fraud at Paddy Power BetFair in the UK to now, overseeing Trust & Safety at Patreon, a popular digital platform allowing online creators to accept payments from their fans, or patrons. This diverse experience lends itself to her holistic view of payments and fraud, as well as adopting a more "Trust & Safety approach", where payment fraud is only one of her team's many concerns and responsibilities. In this episode, you'll learn about some of her most memorable experiences, the philosophy that has lead Patreon to rise quickly, despite the "risky" nature of some user behavior and the best career advice she's been given Learn more about your ad choices. Visit podcastchoices.com/adchoices
What does the Future of Cybercrime Look Like? Find out in this solo Brett Johnson episode. Brett interviews a well-respected cybercriminal who owns several Telegram Channels. But there is a catch. The guy refuses to have his voice heard and will only communicate by text. For our listeners and because Brett Johnson is THAT guy? Brett plays the part of the criminal in what promises to be one of the most interesting, educational, entertaining, and enlightening podcast interviews of the year. Also featuring a new Fake News Report Segment. The Unethical Life Segment will Return with the next solo episode. Learn more about your ad choices. Visit podcastchoices.com/adchoices
3D Secure is a payer authentication, a security protocol that helps to prevent fraud in online credit and debit card transactions. Credit card thieves worry about it. Many merchants haven't adopted it. Brett and Karisse discuss what it is and what it means in the fight to protect against credit card fraud that merchants face every day. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Karisse follows up on our recent podcast about Refund Fraud with a solo episode.giving advice to the merchants being victimized. Want to know what your company can do to stop one of the fasted growing forms of fraud? Listen to this episode and find out! Learn more about your ad choices. Visit podcastchoices.com/adchoices
It isn't always the skill of the criminal which determines if an online crime is successful. A lot of the time it is the decided lack of skill of the target. In this episode Brett discusses the ease of defrauding the US Government's Stimulus program. Another example he cites is Dell which has been open to the same fraud technique for nearly two decades. But that's not all. Brett visits the AIO Crime Channel on Telegram--One of the best Telegram has to offer and chats with the fellows. The Fake News Segment discusses the links between Brett's Grandfather and President Donald Trump. And we round things out with another great Unethical Life segment which breaks down successful shoplifting as well as alternate uses for leaf blowers. It's a loaded episode not to be missed! Learn more about your ad choices. Visit podcastchoices.com/adchoices
Refund Fraud redefined Organized Cybercrime as we know it. Criminal profit huge amount of money claiming items never arrived. Covid19 leaves millions unemployed and an economy destroyed. How do the two mix? Brett and Karisse tell you all about the crime which is decimating retail everywhere. Learn more about your ad choices. Visit podcastchoices.com/adchoices
With over 30 million people in the US claiming unemployment, several e-commerce companies announcing vast reductions in sales and massive layoff, and other companies being so busy that their employees can barely take a day off and online fraud increasing at a rapid rate...fraud fighters all over the world are tired and struggling. Uncertainty is like kryptonite to those who focus on being risk-adverse in their career, and generally throughout their lives. Right now, many of us are not OK. In this episode, Karisse gets personal about her own experience during the international Covid-19 crisis and in earlier times in her career. Sharing her struggles with anxiety, perfectionism, and depression. But, also the resilience and lessons she's learned that have served her well in her career. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Recently Brett was asked what would he say were he to put out a Public Service Announcement? Never Act Out of Desperation was the reply. Find out what he means in this episode. Brett also tests a new segment discussing Fake News in the media and politics. And the Unethical Life segment returns by murdering carrots, getting free restaurant food, evading income taxes, and more. And that ain't all! Turn on, Tune in, or Drop out, but always listen to the Online Fraudcast! Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett and Karisse discuss the massive unemployment benefit fraud which is currently hitting several states during the Coronavirus Pandemic. Recently reported by the United States Secret Service, organized cybercriminals domestic and abroad are stealing identities and filing false unemployment claims mainly in Washington State, Florida, Massachusetts, North Carolina, and Rhode Island, but most states are vulnerable. Find out how and how it's happening and what nyou need to do to protect yourself from this scam. Learn more about your ad choices. Visit podcastchoices.com/adchoices
It's been 2 months since the US started stay-at-home orders for its citizens. That means, for those in the US and in e-commerce, it's been about 8 months since normalcy. What happens to booming online businesses when a pandemic and international economic crisis hit all at once? Karisse has spoken to over 100 online merchants during that time and on this episode, shares what they've shared with her (anonymously, of course). Which types of companies have been hit hardest by low sales & high chargebacks? Which verticals are actually hiring right now due to higher than normal volumes? How have these changes impacted online fraud? What types of trends and attacks are different merchants seeing? In this episode, Karisse will answer these questions and several more. Learn more about your ad choices. Visit podcastchoices.com/adchoices
36 Million Americans out of work. A 40% decline in GDP. People are scared, desperate, A perfect storm for bad choices. Former US Most Wanted Brett Johnson discusses his personal concerns and worries while reflecting on the possible bad decisions of millions of Americans unable to make ends meet. Also debuting is the Unethical Life segment which deals with the hustler lifestyle of criminals online and off. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Western Union has been ordered to repay victims of scammers $500 Million Dollars. Brett and Karisse discuss the judgement, why it happened, and what it means for businesses and victims as a whole. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Got a great idea for a novel, memoir, or technical book? Trying to break into the ranks of published authors? You could be a victim waiting to happen. Mark R Morris Jr. of Gotham Ghostwriters visits the Online Fraudcast to discuss the world of self publishing and "Vanity" Presses which often work to take your money and do little else. If you are a writer or want to be a writer you need to listen to this episode. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett and Karisse discuss Romance Scams, how they work, how to protect against them and the problem of Section 230 of the Communications Decency Act which allows criminals to use platforms to commit scams, steal identities, launder money, sell fake IDs, and more. Learn more about your ad choices. Visit podcastchoices.com/adchoices
PJ Rohall of About Fraud visits the Online Fraudcast to talk...about fraud. I love that line! But seriously, it's a great podcast. PJ and Brett discuss today's fraud problems and how the About-Fraud website looks to give fraud fighters everywhere the proper tools to do their job. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett and Karisse discuss various phishing techniques involving Coronavirus to defraud victims. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Refund fraud committed by both organized crime groups and "friendly" consumers is destroying merchants across the globe. The crime is easy, extremely difficult to identify, and profitable for everyone except the businesses being hit by it. Learn more about your ad choices. Visit podcastchoices.com/adchoices
An AnglerPhish/ Online Fraudcast Crossover! Meet Jay. Former Marijuana Grower, Former Hustler, Profiteer of the Coronavirus, Family Man. Good Guy? Let's say he is trying to do better. Really. Jay's visit to Fraudcast is a insightful discussion of some of the types of fraud many merchants are experiencing. Not to be Missed! Learn more about your ad choices. Visit podcastchoices.com/adchoices
Unemployment estimate of 30%. GDP estimate down 50%. People out of work. People scared. People desperate. In a situation like this fraud will always rise. And in situations like this an otherwise honest person might be tempted to game the system by claiming a chargeback that's wrong. Brett and Karisse discuss the effects of the Coronavirus virus, scams, government checks, and a bit of friendly fraud. Learn more about your ad choices. Visit podcastchoices.com/adchoices
The bad guys work together all the time and freely exchange information. Why don't the good guys? Former FBI Supervisory Special Agent, Speaker, Cybersecurity Expert, and Father Michael F D Anaya visits the Online Fraudcast to discuss the need for companies to collaborate in order to increase cybersecurity, fight malicious attackers, and battle online crime. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett debuts a new Online Fraudcast Segment -- The CyberSUCK News Report: All the News Only a CyberCriminal Would Love. Topics include the Che Browser, Uphold's New Bitcoin Debit Card, and a Cashapp Money Laundering Scheme. Special Guest "David" from the UK visits the Fraudcast to discuss SIM Swaps, Phone Ports, and more. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Consumers lost over $100 Million to Gift Card Fraud in 2019. Companies wrestle with this fraud damaging brand trust. Criminals love it and use gift card to launder hundreds of millions of dollars. Brett and Karisse discuss the issue. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett Johnson hosts the Fraudcast solo this week. Brett opens with his take on some of this weeks cybercrime news stories before taking listeners on a brief tour of the darkweb, showcasing how cybercrooks set up mobile devices to commit fraud. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett and Karisse discuss the increasingly growing problem of online criminals taking over customers accounts at the merchant level. Learn more about your ad choices. Visit podcastchoices.com/adchoices
The Consumer, the Financial Institution, and the Merchant. Each siloed off from the next. Brett and Karisse discuss a specific type of reshipper fraud which involves taking advantage of those silos and their lack of cross communicating. A new fraud? Brett seems to remember.... Learn more about your ad choices. Visit podcastchoices.com/adchoices
Season 2 is LIVE, But SEVERAL Months late. Season 2 launches with an explanation of why. Is it proper to name companies who do wrong and misuse the power given them? Brett and Karisse have different opinions on the matter and the fallout of such led to several months delay in launching Season 2. Little Secret? Neither Brett or Karisse have changed their views on the matter. We both apologize profusely for the delay. Learn more about your ad choices. Visit podcastchoices.com/adchoices
There is no better way to end the first season of Online FraudCast than with a live recording in front of hundreds of online fraud professionals! Starting off with "What The Fraud", we hear from two unassuming audience members, some of their favorite "fraud stories". Then, diving right into the topic of the episode, social engineering. Brett brought "show & tell" to the audience...the result of him testing his skills in social engineering prior to the conference. He shares the goals of a social engineer, some of their tactics, and the first thing an experienced criminal will do before placing orders with fraudulent credit cards. Then, Karisse shares some of the "academics" of preventing social engineering, along with some best practices. All of this information culminates into a demonstration of a call between a fraudster attempting social engineering & a customer service representative. One of the biggest takeaways: Social engineering is not as obvious as we often think it will be! Online FraudCast will be back with Season 2 in July! Stay subscribed to be alerted when new episodes are out. Follow us on Facebook, or individually on LinkedIn for your "fraud fix" until then! Learn more about your ad choices. Visit podcastchoices.com/adchoices
Over the last year or so, Karisse has noticed a large divide between two groups that *should* be unified in their fight against online fraud and abuse: merchants and solution providers. This divide has led to frustrations, assumptions and burned bridges. Because Karisse has a 10,000 foot view of the industry and works with both merchants and solution providers in her consultancy, she's in a unique position to share the perspective of each side to one another. She also posted a survey on LinkedIn asking merchants & vendors to share their perspectives, stories, and advice to the other side, and received way more responses than she was expecting! She'll share some of the best responses to those questions, in addition to her own observations and insights. Solution providers will learn more about merchants: how they think, what they care about and how they want to be sold to. And Merchants will learn how to better communicate with vendors and to get the most out of vendor interactions, and learning more about the various solutions in the space. -And both will learn more from each side's perspectives. This episode is being released prior to one of the main industry events in online fraud and payments: CNP Expo, but the advice and insight that is packed into this hour will help year round. Subscribe to Online FraudCast to be alerted when the next episode is out! And, if you found the information in this episode helpful, rate & review this podcast wherever you can, and please share it with your friends and on social media! Learn more about your ad choices. Visit podcastchoices.com/adchoices
Season 1 of the Online FraudCast is nearing an end, and Brett & Karisse talk about changes to the podcast for the upcoming Season 2 (by late June). Brett also shares some of his experience speaking at the CISO academy at Quantico last week, and they both talk about the importance of strategies to prosecute cybercriminals in order to start holding them accountable, something Brett feels passionate about, as going to prison was the catalyst for him changing his ways. Karisse talks about a gift card scam hitting a lot of multi-channel retailers with private label gift cards. While it's a scam impacting consumers, many merchants are footing the bill for these scams. They also talk about why PR and communications providing education for consumers on protecting themselves against popular fraud tactics on your website or in your stores could not only save your company a lot of money but also create more customer satisfaction. Don't forget to order your Online FraudCast Merch! www.TeeSpring.com/online-fraudcast-merch Subscribe to Online FraudCast on your favorite podcast platform to be alerted when new episodes are available. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Recently, two of the most well known dark web markets have been taken down by law enforcement. What does this mean for the eco-system of cybercrime and the current landscape of fraud prevention if it's gotten harder to go about business as usual for these fraudsters? Or, does it mean they will work around it & come back stronger than ever? Additionally, a large online retailer recently alerted Karisse to new websites popping up selling products from the legitimate retailer's company at unrealistic prices, hosted by legitimate hosting companies. While triangulation is not new, the approach and sophistication of these new sites are. And in many cases, the legitimate merchant is shipping the stolen products directly to the unassuming consumer of the fraudulent website, and not even knowing it. How can companies know if their products are being bought with stolen cards & re-sold? What can they do to stop them? By using an example of one website that was recently identified as a triangulation website, Brett & Karisse walk you through what is being done, and what can be done about it. Online FraudCast now has merch!!! Order a t-shirt, hoodie or die-cut sticker of your favorite fraud podcast hosts today! www.TeeSpring.com/Online-FraudCast-Merch Learn more about your ad choices. Visit podcastchoices.com/adchoices
One of the most asked about topics by online retailers (with physical goods) are around drop addresses. Residential addresses that are used unknowingly by the owner to receive packages, re-shippers, mules, "legitimate" freight forwarders....and now virtual addresses. What are all of these and how do they work? Why do fraudsters choose one over the other and what are they looking for in a place to ship items to? And, with so many different locations for fraudsters to select to receive your company's products, how do you identify when a shipping address looks legitimate but isn't? But first, Brett talks about the "twitter war" he got in to with the infamous hero of the "WannaCry" ransomware attack and his thoughts on if Marcus Hutchins has truly turned over a "new leaf". -Who better to critique him than a former fraudster, that knows all his tricks? Online FraudCast will be recording a live episode May 22 in San Francisco at CNP Expo! Use promo code OF20 to receive 20% off an all-access pass! www.cnpexpo.com Learn more about your ad choices. Visit podcastchoices.com/adchoices
It seems like recently there have been more stories in the headlines about fraud and cybercrime. On top of that, Karisse is wondering if she's bad luck for her friends and family, who have become recent victims of fraud. She shares some of these situations to educate listeners on recent scams against consumers, and Brett gives exceptional advice on what should be done to protect yourself from further fraud, whether you have been the victim of fraud already or not. Then, Brett talks about Julian Assange. -How, when and why they met recently and provides a former cyber-criminal's perspective on Assange's actions and lack of remorse. The final recent headline discussed is the recent reports that Chipotle's mobile app has been hit with ATOs due to credential stuffing. Karisse gives her thoughts on how to prevent being in the headlines for this fraud tactic that is hitting almost every online & mobile company with virtual accounts, and how to score points with your customers by gaining their trust in the meantime. One correction from the episode; The website Brett mentions to register online with the US Social Security Administration is actually: www.ssa.gov/mysocialsecurity Online FraudCast will be live at CNP Expo 2019! Join us May 22 in San Francisco for CNP Expo and to see our first live recording! Use promo code OF20 to receive 20% off an all-access registration pass www.cnpexpo.com Learn more about your ad choices. Visit podcastchoices.com/adchoices
This week's episode is a little different than most. This week, Brett & Karisse talk to Kevin Lee, fraud fighting veteran and former fraud leader at Google, Square and Facebook. -and current Trust and safety Architect at Sift Technologies. They discuss a lot of important topics such as: -The various threats and issues that Kevin faced in his career at 3 of the biggest companies in the world -The best career advice he has from his experience, and the best advice he's been given (from a pretty famous source) -Why fraud fighting is now evolving in to "Trust & Safety", and the mindset and advantages within your company that that transition provides -Advice on how to engage senior leadership, especially when they don't understand the importance of fraud prevention and Trust & Safety -The reasons he moved from a merchant role to a vendor role and some of the benefits and lessons he's learned from that transition It's a FULL episode with one of the smartest and well accomplished fraud fighters Karisse and Brett have had the pleasure of knowing, with so many "nuggets" of wisdom and information. Want to be connected with Kevin Lee on LinkedIn? https://www.linkedin.com/in/kevin-lee-9313251/ **Subscribe to Online FraudCast to be alerted when a new episode is out! Don't forget to rate & review the podcast where you can, and to tell your fellow fraud-fighting friends. **Brett & Karisse will be doing a live recording of "Online FraudCast May 22 in San Francisco at the 2019 CNP Expo at the Marriott Marquis. Come join them! You can purchase an all-access pass for 20% off at www.CNPExpo2019.com/OF20 We hope to see you there! Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett & Karisse are back together on the podcast and this week they dive in to a great question from a listener: (when it comes to manual reviews) "When should we call the phone # on the order and what questions can we ask to verify if they're the cardholder or not?". Karisse shares tips from when she was a merchant, including one of her favorite "fraud stories". Brett also shares his unique perspective on this topic, especially since 10 years ago, it was possible he was on the other side of the phone call when merchants called to verify cardholder information. He provides a lot of valuable information on how companies can better improve this process. They also talk about the importance of working with law enforcement, the research a carder goes through before selecting a merchant to attack with fraudulent purchases and the current job market in fraud prevention. Online FraudCast will be recording a podcast episode live at CNP Expo this year! May 21-23 in San Francisco. Come join us! Use NEW PROMO CODE "OF20" to receive 20% off an all-access registration pass. Early Bird registration price is $845 until April 10th! Learn more about your ad choices. Visit podcastchoices.com/adchoices
The online fraud prevention industry has changed a lot. Even in the last decade, we have seen hundreds of 3rd party solutions enter the market, all promising to reduce chargebacks and false positives. We've also seen venture capital firms invest Billions of dollars in fraud prevention technology companies. And we've seen thousands more professionals join the industry as merchants, vendors and everything in between. What do these things mean for the current "state of the industry" and what can we learn for the next 10 years? In this episode, Karisse shares some of her thoughts on these topics after returning from one of the largest online fraud prevention conferences in the US, the Merchant Risk Council's spring conference in Las Vegas, Nevada. After having 100s of conversations with leading online merchants, talking to several 3rd party providers and walking through the exhibition hall, she'll re-cap her observations, learning opportunities and suggestions for how we can all move forward in the next decade, and beyond. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Beyond fraud prevention, what is a company's corporate and moral responsibility when it comes to content moderation and keeping their users safe? That is the question Brett & Karisse explore after another tragedy (Christchurch, NZ) was live-streamed on a social media platform. As commerce continues to connect strangers, allows people upload content without anyone reviewing it first, As commerce continues to connect strangers, allows people to upload content without being reviewed or approved first, and strangers get in each other's cars, houses, etc....the need to pivot from "just" preventing payment fraud to gaining consumer's trust and keeping them safe is apparent. But, what do you do when the company strategy conflicts with the strategy of a Trust & Safety team? Learn more about your ad choices. Visit podcastchoices.com/adchoices
Collaboration in fraud fighting is essential, and on this episode, Brett & Karisse explain why it's important and various ways to collaborate within the industry. But first, they start off with a "What The Fraud" segment that involves El Chapo, Pre-paid debit cards and Brett being offered a job by the Sinaloa Drug Cartel! One of the main factors that contributed to Brett's success as a fraudster, was collaboration with his peers. Mostly on online forums, but also in person, online fraudsters share everything with each other. From which companies are the easiest to target, to the specific methods of various fraud strategies to online tutorials that include a glossary and tests. But, for the "good guys", it's much harder to collaborate with each other. It's equally just as important to share best practices, new fraud tactics that you're experiencing and which tools work best for which issues as it is for the "bad guys" to share with each other. But, privacy policies, competitive advantages and PR restrictions, it can be a challenge. Though difficult, it's not impossible and creating opportunities for merchant collaboration has been a passion project in Karisse's career, and it's become a topic important to Brett as well, and they share some of the ways they suggest to learn from others in the industry. Brett & Karisse will be recording an episode of Online FraudCast live at CNP Expo 2019, May 22-23 in San Francisco. Join them! Use promo code " FCast "to save 10% off Early Bird registration until April 5. www.CNPExpo.com Subscribe to Online FraudCast on your favorite podcast platform to be alerted to new episodes. Learn more about your ad choices. Visit podcastchoices.com/adchoices
One of the most requested topics for this podcast has been around chargebacks. Listeners have even started referring to this as Karisse's "favorite subject" (it's definitely high on the list!). While an hour is a short amount of time to try to explain everything about chargebacks, this should be a good primer to get you thinking about your company's chargeback strategy. As much of a pain as they are, they can also have value in providing business intelligence to your company and internal processes, as well as a way to track your team's progress and efforts, as you see incoming chargeback volume reduced and recovered chargeback revenue increased. In this solo episode, Karisse discusses the overall chargeback process, as well as her own philosophy on chargeback management, which has been validated over 14 years of experience in chargeback reduction and recovery. Subscribe to Online FraudCast on your favorite podcast platform to be alerted when a new episode has been released. As mentioned at the beginning of the episode, Online FraudCast will be recording an episode live on stage at CNP Expo (San Francisco, May 21-23)! Use promo code "Fcast" to save 10% on registration as well as to be eligible for two "perks", to be announced soon. www.CNPExpo.com Learn more about your ad choices. Visit podcastchoices.com/adchoices
Fake IDs are used for much more than minors trying to sneak in to bars. -And it's a subject Brett has been dying to talk about on the podcast for the last few weeks! But first, Brett & Karisse discuss last week's emotional episode and some of the responses of listeners. Then, they have two exciting announcements! The main topic of this week's episode is how fake identity documentation is being used to commit fraud online. As more companies are turning to identity documentation verification services for fraud/Trust & Safety efforts, fraudsters have found ways to get around this. -And it might surprise you to learn what they're doing! Brett believes this is going to become a much bigger issue as 2019 continues and he explains what he's doing to further educate online fraud fighters on this topic, outside of the podcast. Follow Online FraudCast on Facebook, or follow Brett Johnson and/or Karisse Hendrick individually on LinkedIn. To attend the first LIVE recording of Online FraudCast at CNP Expo 2019 (May 21-23 in San Francisco), register to attend CNP Expo! Use promo code FCast to receive 10% off early bird prices (while Early Bird prices remains). We're looking forward to seeing you there! Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett & Karisse are both back and ready to catch everyone up on their lives from the last 2 weeks. Also, both hosts were recently interviewed for a large podcast (link below) and wanted to "clear the air" about a few things that were said on that show. Then, the episode takes a sharp left turn, with Brett opening up more than he ever has on this podcast about his past. This episode is emotional, honest and real. **Child abuse is discussed in this episode; if this is something triggering or difficult for you to hear, please catch up on past episodes or catch next week's episode when we'll return to the subject of fraud Slate Magazine's Decoder Ring episode about Brett: Titled: The Grifter https://slate.com/culture/2019/01/decoder-ring-brett-johnson-grifter.html Learn more about your ad choices. Visit podcastchoices.com/adchoices
This week, Brett took one for the team, recording by himself, while Karisse recovers from losing her voice. In this episode, Brett touches on several topics such as sophisticated vs. unsophisticated fraud, preparing your employees to protect your company against the most vulnerable attack methods and a deep dive in to NEW techniques being used to commit synthetic identity theft. -This is especially important for financial institutions, companies with lines of credit and merchants with private label cards. Subscribe to Online FraudCast on your favorite podcast platform to be alerted when new episodes are out! To contact the hosts, go to www. OnlineFraudCast .com or connect with each host individually on LinkedIn. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Last week, news broke of a new cache of stolen PII data being released. "Collection #1" consisted of over 700 million e-mail addresses and over 20 million passwords. And, it was reported more collections (2-6) would be released soon. But, shortly after the news was announced, many experts reported the bulk of the data had already been released in to the dark markets, so the majority of the "Collection #1" data was "old". Many experts stated this wasn't a big deal because the information is already out. But, is this really no big deal for fraud? Brett & Karisse asked friend of the podcast, Aaron Sherman, Senior Director of Cyber Threat Intelligence at Braintrace. aaron had a few days to look through the Colllection #1 data and shares observations he found, as well as insights that can be gained from this data that will continue to be useful for fraudsters to commit fraud. Password safety, employee training, credential stuffing and business email compromise are just a few of the topics discussed in this episode. Subscribe to Online FraudCast to be alerted when new episodes are out! Original Article Detailing Collection #1: https://www.troyhunt.com/the-773-million-record-collection-1-data-reach/ Have I been pwned website: https://haveibeenpwned.com/ Learn more about your ad choices. Visit podcastchoices.com/adchoices
When a company first starts receiving fraudulent transactions on their website, it's usually fairly easy to spot (if you know what to look for). But, after awhile, the fraud tactics will get more sophisticated and frequent. When is that tipping point and what causes it? That's the main listener suggested question Brett and Karisse answer in this episode. They also explore how a fraudster selects a new company to exploit and the things they look at to select the method they use and the information they buy. And, to demonstrate the way they do this, Brett uses the online rental websites as an example. -A business model Karisse knows all about and shares some of her experience & stories. Subscribe to Online Listen to be alerted when new episodes are released. Follow Online FraudCast on Facebook and Brett & Karisse individually on LinkedIn. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett & Karisse dive in to one of the "Top CyberCrime Trends in 2019", fake reviews online. While not directly related to payment fraud, there are several connections to the methodology and goals of the perpetrators. -To create a perception of reality and a narrative to manipulate consumer behavior to their advantage. And if you're a company that allows consumer reviews on your website, chances are your fraud department oversees the integrity of these ads as well. Then, Karisse tackles a question that was posed in an article last week (and a question she receives fairly often from merchants): Are AVS & CVV necessary in this day and age? Both hosts will discuss the benefits and challenges that come with utilizing these services in an online environment. The answers may surprise you! Subscribe to Online FraudCast on your favorite podcast platform to be alerted when new episode are out! And, follow Online FraudCast on Facebook, or Brett & Karisse individually on LinkedIn for more fraud news throughout the week. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett & Karisse are both back from their travels & ready to dive in to talking about fraud. Brett starts out talking about his trip to speak at an International Security Conference in Istanbul, Turkey. Then, he convinces Karisse to share how she helped a famous former athlete re-cover their social media account after it was compromised due to Account Takeover. They also share their suggestions for New Years resolutions for fraud prevention professionals, based their observations of the merchants that they work with and talk to. Working on any of these best practices will lead to more streamlined processes, business intelligence and optimized systems. Subscribe to Online Fraud on your favorite podcast platform, follow us on Facebook or individually on LinkedIn. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Brett is out of the country, so Karisse is on her own! Fraud Fighters often ask her about career growth & personal development in this emerging industry of fraud prevention, so she took this opportunity to give her thoughts & experience and some advice she's learned along the way. You're hear about her long & windy road that lead her to consulting & speaking at events, and some of the advice she has for those fraud fighters wanting to take that next step, whatever it is. Subscribe to Online FraudCast to be alerted to new episodes and follow Online FraudCast on Facebook, or the hosts individually on LinkedIn. Or, e-mail us at Info@OnlineFraudcast.com Learn more about your ad choices. Visit podcastchoices.com/adchoices
What happens when Brett Johnson records an episode without his co-host? You get to learn a lot from a former cyber-criminal! In this solo podcast, Brett shares his opinion on former colleague Max Butler's recent indictment of additional felonies while in jail, as well as insights on his own time in prison. Brett also discusses vulnerabilities in the USPS "Informed Delivery" program and smart doorbells and how both can provide a false sense of security unless you're informed. News Stories Referenced in this episode: Max Butler News: https://www.thedailybeast.com/feds-say-imprisoned-hacker-ran-a-drone-smuggling-ring Aaron Sherman's Interview on Informed Delivery: https://www-abc4-com.cdn.ampproject.org/v/s/www.abc4.com/amp/news/local-news/criminals-can-target-your-packages-with-usps-informed-delivery/1639604014?amp_js_v=0.1&usqp= Brett Johnson's Blog Post about Smart doorbells: https://www.anglerphish.com/single-post/2018/11/12/Ring-a-Ling-Porch-Pirates-Defeating-the-Ring-Doorbell-System Subscribe to Online FraudCast to be alerted of new episodes when they're released. Also, follow Online FraudCast on Facebook, connect with co-hosts on LinkedIn or e-mail us at Info@OnlineFraudCast.com Learn more about your ad choices. Visit podcastchoices.com/adchoices
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