The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Gillian Bruce and Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.
Gillian Bruce and Mike Gerholdt
The Cloud
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I stumbled upon The Salesforce Admins Podcast and I am so glad I did! As a new "Accidental Admin," navigating the world of Salesforce can be overwhelming. But this podcast has been invaluable in helping me stay on top of important things to look out for and the newest features to explore. It's not just informative, but also entertaining, with episodes that make me laugh and sometimes even shed happy tears while listening on my daily walks.
One of the best aspects of this podcast is its ability to make complex Salesforce topics accessible and relatable. The hosts, Mike and Gillian, are engaging and easy to listen to, making it easier to absorb the information being shared. They bring in knowledgeable guests every episode who provide valuable insights, tips, and best practices for admins at all skill levels. Listening to their stories and journeys in the Salesforce ecosystem has been inspiring and motivating.
Another great aspect is the sense of community fostered by this podcast. As a technology undergraduate with a passion for business, I have finally found a place where my enthusiasm for technology and my passion for business can intersect. The Salesforce platform has an amazing community that genuinely cares about others' success, and this podcast is a testament to that. It pushes me to learn more, build new things, and support others who are on similar paths.
While there aren't many negative aspects to this podcast, one possible drawback is its duration. Some listeners may wish for longer episodes to dive deeper into topics or hear more from guests. Additionally, one reviewer mentioned difficulty finding older episodes beyond the 10 displayed on the platform they were using. This could be improved by providing easy access to previous episodes or creating an archive on the show's website.
In conclusion, The Salesforce Admins Podcast is an invaluable resource for anyone in the Salesforce ecosystem. Whether you're a new admin trying to navigate the platform or an experienced professional looking for fresh insights and inspiration, this podcast has something for everyone. The hosts and guests bring a wealth of knowledge and experience to each episode, making it a must-listen for anyone in the Salesforce community. Kudos to Mike and Gillian for producing such engaging and informative content!
Today on the Salesforce Admins Podcast, we talk to Michael Rose, Senior Director of SMB Solution Engineering at Salesforce. Join us as we chat about the ever-evolving role of the Salesforce Admin and why now's the time to start exploring what AI can do for your org. You should subscribe for the full episode, but […] The post Why Small Businesses Benefit From Agentforce Right Now appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce. Join us as we chat about what's coming in the Summer '25 release and the features that will make your life easier as an admin. You should subscribe for the full episode, but here are a few takeaways from […] The post Summer '25 Brings Game-Changing Tools for Salesforce Admins appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Admin Evangelist at Salesforce. Join us as we chat about why your metadata is crucial for building effective AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. Why multi-tenancy still matters for […] The post Use Metadata To Empower Salesforce Agents appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Amit Malik, the Content Portfolio Lead for AI within Product Education at Salesforce. Join us as we chat about how admins should approach learning Agentforce and bringing AI to their organizations. You should subscribe for the full episode, but here are a few takeaways from our […] The post Curiosity Is the Key to Learning Agentforce appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Sri Srinivasan, Senior Director of Information Security at Salesforce. Join us as we chat about what admins need to know about Agentforce and how to build secure AI experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with […] The post Why Secure AI Starts With You: What Admins Must Know About Agentforce appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Dana Walton, Senior Manager of Credential Programs and Operations at Salesforce. Join us as we chat about how the certification experience is evolving with smarter personalization, easier access, and a learning journey built just for you. You should subscribe for the full episode, but here are […] The post How Salesforce Is Transforming Certification for New and Experienced Users appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Melissa Hansen, Co-Founder and Principal Architect at HiFi Consulting Group, RAD Women Curriculum Lead, and Salesforce MVP. Join us as we chat about her journey from fixing printers to developing an agent-powered scheduling tool in the TDX Agentforce Hackathon on Team MH4. You should subscribe for […] The post Building With Agentforce and Flow: A Developer's Hackathon Experience appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Marisa Hambleton, Chief Delivery Officer and Founder of MH2X, and a member of the Salesforce MVP Hall of Fame. Join us as we chat about her experience in the TDX Agentforce Hackathon as a member of team MH4 and why clean data is essential for AI. […] The post Transforming Conference Scheduling With Agentforce appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Melissa Hill Dees, nonprofit Salesforce consultant and Salesforce MVP. Join us as we chat about how her TDX Hackathon team built a conference scheduling agent from scratch in 16 hours. You should subscribe for the full episode, but here are a few takeaways from our conversation […] The post When Collaboration Meets Agentforce: The MH4 Hackathon Story appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Dorian Earl, Salesforce Admin and Founder of Development Consulting Partners, LLC. Join us as we chat about the 5 steps admins can take today to lead the charge in the Agentforce era. You should subscribe for the full episode, but here are a few takeaways from […] The post Level Up: The Admin's Action Plan for Thriving in the Agentforce Era appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Mehmet Orun, SVP, GM, and Data Strategist at PeerNova. Join us as we chat about how to use Data Cloud to create trustworthy AI experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mehmet Orun. How Data […] The post How Data Cloud Enhances Contextual AI for Salesforce Admins appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Sri Srinivasan, Senior Director of Information Security at Salesforce. Join us as we chat about his recent presentation at TDX and how to build secure, reliable AI experiences with Agentforce. You should subscribe for the full episode, but here are a few takeaways from our conversation […] The post Building Secure AI Agents with Salesforce Agentforce appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Joy Shutters-Helbing, Senior Manager of Salesforce Practice at Captech and Salesforce MVP Hall-of-Famer, and Mike Reynolds, Senior Product Marketing Manager at Slack. Join us as we chat about creating community content, navigating conference submissions, and their new podcast, The JAM. You should subscribe for the full […] The post Real Talk for Admins on Content, Conferences, and Agentforce appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Brinkal Janani, Director of Product Management at Salesforce. Join us as we chat about the future of AI-powered customization that's coming with Generative Canvas. You should subscribe for the full episode, but here are a few takeaways from our conversation with Brinkal. Build dynamic experiences for […] The post AI-Powered Dynamic Layouts for Salesforce Admins appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator. Join us as we chat about how she uses AI in her consulting and Salesforce Admin work, and how she's built a career in tech without a traditional tech background. You […] The post What Role Does AI Play in Consulting and Salesforce Admin Work? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how to combine Agentforce with Slack and all the cool new things you can do with custom AI agents. You should subscribe for the full episode, but here are a few takeaways […] The post The Power of Agentforce and Slack for Building Custom AI Agents appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Kate Lessard, and Brittney Gibson from the Admin Relations team. Join us as we chat about what they're looking forward to at TDX 2025 and the keynotes, sessions, and how to make the most of your time. You should subscribe for the full episode, […] The post Roadmap to TDX25 for Admins appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce. Join us as we chat about Salesforce Foundations and why it's the key to unlocking the power of Agentforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Eddie Cliff. […] The post Unlocking More Value in Salesforce With Foundations for Sales and Service appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways […] The post Boost Your AI Strategy With the Salesforce Labs AI Library appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce and the host of How I Solved It and Automate This! Join us as we chat about everything coming with the Spring '25 release and what's new for Agentforce and AI on Salesforce. You should subscribe for the full […] The post Spring '25 Salesforce Features: AI, Flows, and User Management Updates appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Erick Mahle, VP of Revenue Operations & Digital Transformation at Lendz Financial. Join us as we chat about how he's using AI to drive digital transformation and how he started FlowFest, the largest global Salesforce Flow competition. You should subscribe for the full episode, but here […] The post How Erick Mahle Is Using AI to Transform Mortgage Lending appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Dorian Earl, Salesforce Admin and Founder of Development Consulting Partners, LLC. Join us as we chat about the five steps you can take to prepare for Agentforce and AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with […] The post 5 Steps for Admins to Get Agentforce Ready appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Lizz Hellinga, a Consultant and Salesforce MVP. Join us as we chat about why clean data is essential for leveraging generative AI and how you can get your organization moving. You should subscribe for the full episode, but here are a few takeaways from our conversation […] The post Agentforce's Best Friend: Clean, Reliable Data appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to John Wall, co-host of the Marketing Over Coffee Podcast. Join us as we chat about how tools like generative AI are reshaping workflows, strategies, and content creation for marketing. You should subscribe for the full episode, but here are a few takeaways from our conversation with […] The post What Are the Top AI Use Cases for Modern Marketers? With John Wall appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we ask our guests three questions about what Agentforce means for admins, content they want to highlight from 2024 to help you get started with AI in Salesforce, and […] The post 2025 Roadmap for Salesforce Admins: AI, Agentforce, and Emerging Trends appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Nochum Klein, Director of Information Security at Salesforce. Join us as we chat about how Agentforce can make customer interactions and interacting with your organization's documentation much, much easier. You should subscribe for the full episode, but here are a few takeaways from our conversation with […] The post How Agentforce Transforms Customer Interactions at Salesforce appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator. Join us as we chat about navigating career transitions in tech, the power of AI, and making your mark in the Salesforce ecosystem. You should subscribe for the full episode, but […] The post How Agentforce Is Changing the Career Landscape appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how Agentforce allows you to bring Salesforce to Slack, and why every admin should learn how to build Slack solutions. You should subscribe for the full episode, but here are a few […] The post Gillian Is Back to Talk Agentforce And Slack! appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Andrew Russo, Salesforce Architect at BACA Systems. Join us as we chat about Salesforce Foundations and why it's a game changer for solo admins and small orgs. You should subscribe for the full episode, but here are a few takeaways from our conversation with Andrew Russo. […] The post How Can Small Teams Benefit from Salesforce Foundations and Generative AI? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, Josh Birk talks to Jagan Nathan, Technical Architect with Customer Success at Salesforce. Join us as we chat about guest user anomalies and what you can do about them with the Threat Detection app. You should subscribe for the full episode, but here are a few takeaways from our […] The post Key Security Best Practices for Salesforce Admins Using Data Cloud appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to John Demby, Director of Solution Engineering at Tableau. Join us as we chat about Pulse for Salesforce, Tableau Einstein, and how easy it is to get started. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Demby. […] The post What Makes Tableau Pulse Essential for Salesforce Admins? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, guest host Josh Birk talks to Katie Villanueva, Golden Hoodie winner and Salesforce Administrator at 10K Advisors. Join us as we chat about her work with mental health advocacy and mindfulness principles that you can apply to your work as a Salesforce Admin. You should subscribe for the full […] The post How Can Salesforce Admins Overcome Imposter Syndrome and Stress? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce. Join us as we chat about Salesforce Foundations and how it can give you access to even more capabilities within Sales, Service, and beyond. You should subscribe for the full episode, but here are a few takeaways from […] The post How Can Salesforce Admins Leverage Foundations to Prepare for Agentforce? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Jennifer Cole, Director of Business Intelligence and Automation at 908 Devices. Join us as we chat about how Salesforce Admins can bridge the gap between business processes and data accuracy. You should subscribe for the full episode, but here are a few takeaways from our conversation […] The post How Business Process Documentation Enhances Data Collection appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Jim Ray, Director of Developer Relations and Advocacy at Slack. Join us as we chat about Workflow Builder, Slack integrations, and what happens when you put them together. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jim […] The post What Can Salesforce Admins Do with Slack Integrations? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Warren Walters, Salesforce MVP and host of the Salesforce Mentor YouTube channel and website. Join us as we chat about how we're all becoming adminelopers and why you should learn to code. You should subscribe for the full episode, but here are a few takeaways from […] The post What Role Does Coding Play in the Future of Salesforce Admins? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Ben Sklar, Director of Product Management at Salesforce. Join us as we chat about how he's making setup into a better, more consistent experience. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ben Sklar. The problems with […] The post The Future of Salesforce Setup appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Douane James, Salesforce Application Product Manager. Join us as we chat about his Dreamforce presentation covering how reducing profiles in your org can enable faster deployments. You should subscribe for the full episode, but here are a few takeaways from our conversation with Douane James. How […] The post Reduce Salesforce Profiles for Greater Efficiency appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Jason Atwood, CEO and Co-Founder of Arkus. Join us as we chat about how to land your first Salesforce Admin role, from where to find good opportunities to how to prep for the job interview and more. You should subscribe for the full episode, but here […] The post What Are the Key Skills for a Successful Salesforce Admin Interview? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Rangsk, a Wordle and Sudoku educational YouTuber. Join us as we chat about how solving puzzles every day can help you sharpen your critical thinking skills. You should subscribe for the full episode, but here are a few takeaways from our conversation with Rangsk. The role […] The post Puzzle Solving as a Key to Success in the Workplace appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat get to know the newest member of the Admin Evangelist team and her journey through the Salesforce ecosystem. You should subscribe for the full episode, but here are a few takeaways from our conversation […] The post An Inspiring Journey from Admin to Evangelist appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Lisa Tulchin, Senior Curriculum Developer at Salesforce. Join us as we chat about user learning styles and how to use them to create better training sessions. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lisa Tulchin. Choose […] The post What Should Salesforce Admins Know About User Learning Styles? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Ella Marks, Senior Marketing Manager at Salesforce. Join us as we chat about the keys to creating an effective presentation, how to prep, and how to create a strong ending. You should subscribe for the full episode, but here are a few takeaways from our conversation […] The post Essential Tips for Creating Effective Presentations appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Jennifer Cole, Director of Business Intelligence and Automation at 908 Devices. Join us as we chat about why understanding and documenting your business processes is critical for collecting quality data in your org. You should subscribe for the full episode, but here are a few takeaways […] The post Effective Process Documentation for Salesforce Admins appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Elizabeth Awad, Associate Product Manager for Prompt Builder at Salesforce. Join us as we chat about how you can use Prompt Builder to simplify users' daily tasks by integrating generative AI moments powered by prompt templates into their workflows. You should subscribe for the full episode, […] The post What Makes Prompt Builder Essential for Salesforce Admins? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, it's another deep dive with Josh Birk as he talks to Bobby Brill, Senior Director of Product for Einstein Discovery. Join us as we chat about how you can use Model Builder to harness the power of AI with clicks, not code. You should subscribe for the full episode, […] The post What Are the Key Features of Salesforce's Model Builder? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Mehmet Orun, GM and Data Strategist at PeerNova. Join us as we chat about why data health is easier than you think and what you can do to get started. You should subscribe for the full episode, but here are a few takeaways from our conversation […] The post Understanding the Importance of Data Health in Salesforce appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Warren Walters, Salesforce MVP and host of the Salesforce Mentor YouTube channel and website. Join us as we chat about what admins and devs can learn from each other and why everyone can learn to code. You should subscribe for the full episode, but here are […] The post Why Mentorship Is Crucial in the Salesforce Ecosystem appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, it's time for a deep dive with Josh Birk, who talks to Raveesh Raina, Principal Solutions Engineer at Salesforce. Join us as we chat about what Prompt Builder can do and how to write effective prompts. You should subscribe for the full episode, but here are a few takeaways […] The post Salesforce Prompt Builder Features Every Admin Should Know appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we sit down for an Admin Evangelist roundtable discussion with Josh Birk, Jennifer Lee, and yours truly. Join us as we chat about how AI can help you be a better Salesforce Admin and what you can do to improve your prompts. You should subscribe for the full episode, […] The post What Are The Key Benefits of AI for Salesforce Admins? appeared first on Salesforce Admins.
Today on the Salesforce Admins Podcast, we talk to Chris Zullo, Global Practice Director of Customer 360 and Marketing at AllCloud. Join us as we chat about integrating Marketing Cloud and Data Cloud and how you can do more with your data. You should subscribe for the full episode, but here are a few takeaways […] The post Enhancing Customer Engagement with Salesforce Data Cloud appeared first on Salesforce Admins.
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