Podcasts about data cloud

The Road to ‘Service-as-Software.' Salesforce co-founder and CEO Marc Benioff is articulating a bold vision for the next era of enterprise software. In an exclusive interview with theCUBE on April 25, 2025, Benioff outlined how AI-driven agents and a unified data architecture will transform Software as a Service (SaaS) into what we're calling “Service as Software” – a model where software-based digital agents augment every business process. The Salesforce chief has often quipped that today's CEOs are “the last generation of executives leading exclusively human workforces,” underscoring his conviction that AI agents (what many call agentic AI) will soon work alongside humans in every enterprise. Our premise is that this “digital labor” revolution could be more disruptive than the cloud and mobile waves of 15 years ago, fundamentally redefining how applications function. In this Breaking Analysis, we focus on Salesforce's Agentforce and Data Cloud strategies – the twin pillars of its agentic vision – and how they position the company to become what we call the first software-only hyperscaler. We also examine the broader industry context, including competitive dynamics with Microsoft and Salesforce's interoperability with platforms like Snowflake, Databricks and AWS.FULL ARTICLE: https://thecuberesearch.com/276-breaking-analysis-salesforce-agentforce-data-cloud-a-path-to-the-software-only-hyperscaler/

Was passiert, wenn SAP-Kernsysteme plötzlich mit Databricks sprechen können? Wenn BW-Datenprodukte per Knopfdruck in moderne AI-Modelle fließen? Und wenn Fachbereiche Verantwortung für Daten übernehmen sollen, aber noch zögern? In dieser Folge trifft klassische SAP-Denke auf moderne Data-Architekturen – mit Andreas Scholl im Deep Dive zur Business Data Cloud. Zwischen technologischem Umbruch, organisatorischer Realität und kommerziellem Kalkül zeigt sich: Die Zukunft der Unternehmensdaten liegt nicht im Entweder-oder, sondern im intelligenten Sowohl-als-auch. Doch eines ist klar: Wer BW einfach weiterlaufen lässt, verliert den Anschluss.

Today on the Salesforce Admins Podcast, we talk to Mehmet Orun, SVP, GM, and Data Strategist at PeerNova. Join us as we chat about how to use Data Cloud to create trustworthy AI experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mehmet Orun. How Data […] The post How Data Cloud Enhances Contextual AI for Salesforce Admins appeared first on Salesforce Admins.

In dieser Folge des Data Culture Podcasts spricht Carsten Bange mit Wolfgang Epting über die SAP Business Data Cloud -- eine zentrale Plattform, die Datenprodukte und -services in einem Software-as-a-Service (SaaS)-Angebot vereint.

In this episode of TechSurge, host Sriram Viswanathan sits down with Charlie Giancarlo, Chairman and CEO of Pure Storage, to discuss the evolution and future of data storage in the digital age. Charlie shares insights from his career spanning his pivotal role in Cisco's success as a networking pioneer, to his leadership in transforming Pure Storage into a leader in innovative storage solutions.They explore the evolution of data center infrastructure, and the critical role of storage architecture in enabling AI and cloud technologies. Charlie also explains how Pure Storage's software-driven approach is creating new efficiencies and opportunities for enterprises, offering a compelling vision for a unified "data cloud" that breaks down data silos and unlocks new insights.This episode delves into the intersections of networking, compute, storage, and AI, providing an essential perspective for anyone interested in the future of technology infrastructure.If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits.Links:Pure Storage Official Website: Explore Pure Storage's innovative data storage solutions. Pure Storage DataCharlie Giancarlo's Biography: Learn more about Charlie Giancarlo, Chairman and CEO of Pure Storage. ​Charlie GiancarloPortworx by Pure Storage: Discover Portworx, the Kubernetes data services platform acquired by Pure Storage. ​Wikipedia Portworx ASBIS – IT DistributorFlashBlade//EXA Announcement: Read about Pure Storage's FlashBlade//EXA, designed for high-performance computing and AI workloads. FlashBlade//EXA: The Future of AI and HPC Storage Performance

Tune in to a special roundtable episode of ASUG Talks, where Geoff Scott, ASUG CEO & Chief Community, is joined by two ASUG Board Members: Mark LeClair and Craig Dalziel.  A few weeks ago, the three attended the SAP Business Unleashed event in New York, where the software company unveiled the SAP Business Data Cloud along with a new partnership with Databricks. Aimed at helping ASAP customers establish a sound data foundation in order to embrace AI solutions, the offering is yet another in SAP's business AI development journey. The three thought leaders leveraged their extensive SAP knowledge to offer their thoughts on what the announcements mean for SAP Customers. Key topics covered in their discussion include: How SAP Business Data Cloud integrates into the larger SAP suite of solutions. The ways in which SAP Business Data Cloud can enable customers to improve their data management practices and set a foundation to embrace AI solutions. The three leaders' first impressions of the new solution and partnership. 

In this episode of Inside SAP S/4HANA Cloud, host Katharina Klug discusses the innovative SAP Business Data Cloud with SAP experts Rolf Sieberg and Georg Meier. Delve into how SAP Business Data Cloud supports data insights through seamless integration of data platforms and business applications, supporting agility, value chain efficiency, and sustainability. Learn about the collaboration between SAP S/4HANA Cloud and BDC, providing an end-to-end, AI-enabled data solution. Discover how SAP's data products empower decision-makers, and gain insights into the vision for transforming organizations. What topic would you like us to discuss next? Send an email to insides4@sap.com.

“Most customer service reps have five to 20 different tabs open in their browser of all these different systems — it's the modern equivalent of the swivel chair,” said Salesforce AI's Adam Evans, executive vice president and general manager. In this episode of the Tech Disruptors podcast, Evans joined Bloomberg Intelligence's senior technology analyst Anurag Rana for a discussion encompassing several key initiatives Salesforce is developing with data and AI for products such as Agentforce and Data Cloud. Additionally, the two recap the company's recent partnership with Google Cloud and what Gemini can do for the former's AI tools.

Heute haben wir Martin Guther von SAP am Start. Gemeinsam tauchen wir tief in die Business Data Cloud (BDC) ein, reden über AI in Geschäftsprozessen, und klären, wie SAP-Daten für AI-Anwendungen genutzt werden können – ohne Datenschutzrisiken und mit echtem Business-Mehrwert. SAP Discovery Day am 18. März: Du willst mehr erfahren? Dann sei dabei! Digital oder live in Frankfurt. 5 exklusive Tickets für unsere Hörer! Schreib uns direkt auf LinkedIn: Andreas oder Martin. AI im Unternehmen ist kein Trend – es ist die Zukunft! Wie SAP mit der Business Data Cloud echten Mehrwert schafft, erfährst du in dieser Episode.

“More or less, the data strategy will inform the AI effectiveness,” SAP President and Chief Product Officer of Data and Analytics Irfan Khan explains to Bloomberg Intelligence senior technology analyst Anurag Rana. In this episode of Tech Disruptors, Khan and Rana delve into the three archetypes of data management, how zero copy sharing enables greater flexibility and how SAP's new Business Data Cloud product can optimize customer data inside and outside of the SAP ecosystem.

Thrilled to share my interview with Derek Slager, Co-founder & CTO of Amperity, on The Ravit Show at AWS re: Invent!We dove into Amperity's recently launched Customer Data Cloud and the journey behind its creation. Derek shared the inspiration for building the platform, the challenges it aims to solve, and his vision for the future of customer data platforms.Key highlights from our discussion:— The “aha” moment that led to the creation of the Customer Data Cloud— How it addresses gaps in fragmented customer data— Derek's perspective on how customer data platforms will evolve over the next decade and Amperity's role in that transformation— Advice for companies struggling to unify customer data— What makes building this product so rewardingA great discussion on tackling customer data challenges and shaping the future of data-driven decision-making.#data #ai #awsreinvent #awsreinvent2024 #reinvent2024 #newrelic #theravitshow

ASUG CEO & Chief Community Champion Geoff Scott traveled to New York for the SAP Business Unleashed event, where SAP unveiled its newest offering, SAP Business Data Cloud, and its partnership with Databricks, a data analytics and  management software company.During his trip, Scott sat down with Irfan Khan, President and Chief Product Officer of SAP Data & Analytics. They discussed SAP's new offering and partnership, and how these announcements will help enterprises develop a data foundation for business insights and artificial-intelligence applications.Key topics from their conversation included:How SAP Business Data Cloud is different from SAP Datasphere.The way SAP Business Data Cloud will sit in the SAP suite alongside applications such as the SAP Business Technology Platform (BTP) and SAP Analytics Cloud.The importance of integrating SAP and non-SAP data into a single data layer.For more information on these announcements and their impact on the SAP ecosystem, check out the following SAP insights:The trust factor: Data, resilience, and innovationSAP and Databricks Open a Bold New Era of Data and AI

In this episode of The Enterprise Apps Podcast, Melody Brue and Robert Kramer discuss key takeaways from recent industry events, emerging trends in enterprise technology, and the evolving role of AI in business operations. Topics include insights from Zoho Day 2025, SAP's Business Data Cloud, Snowflake's Cortex Agents, and RingCentral's AI Receptionist. Here's what they covered:

Shownotes by AI Fred!   Overview   Tijdens de opname van DNBIP werden belangrijke updates en ontwikkelingen besproken. Joost deelde dat zijn auto weer gerepareerd is, en er werd een discussie gevoerd over de Firefly notetaker binnen Teams. De Q1 release van de SAP Analytics Cloud (SAC) werd besproken, waarbij de introductie van de nieuwe video story functie en de beschikbaarheid van Compass voor simulaties werden benadrukt, evenals de toevoeging van automatische valutaconversie en de uitbreiding van de Just Ask en Answers functionaliteit.   Verder werd de lancering van de Business Data Cloud (BDC) aangekondigd, waarmee DataSphere, SAC en BW bridge worden gebundeld, en er werd een partnerschap met Databricks voor AI/ML-functionaliteit besproken.   Tot slot werden dataproducten als kant-en-klare oplossingen geïntroduceerd en werden er vragen besproken over licentiemodellen en data-integratie.    Notes   Introductie en updates (00:04 - 06:22) Joost's auto is gerepareerd en werkt weer Discussie over Firefly notetaker in Teams meeting Q1 release van SAC besproken Video story functie in SAC geïntroduceerd SAP Analytics Cloud Q1 Release (06:22 - 19:06) Nieuwe video story functie in SAC Compass nu beschikbaar voor simulaties Automatische valutaconversie toegevoegd Just Ask en Answers functionaliteit uitgebreid Business Data Cloud (19:06 - 38:37) SAP kondigt Business Data Cloud (BDC) aan BDC bundelt DataSphere, SAC en BW bridge Partnerschip met Databricks voor AI/ML functionaliteit Dataproducts geïntroduceerd als kant-en-klare oplossingen Discussie over licentiemodellen en data-integratie   Blogs: https://www.interdobs.nl/dwc/sap-business-data-cloud-the-next-evolution-of-sap-datasphere/   https://snapanalytics.co.uk/the-sap-databricks-partnership-combining-expert-knowledge-of-business-critical-processes-with-world-class-data-engineering-capabilities/   https://diginomica.com/does-sap-business-data-cloud-justify-fanfare-initial-review-saps-business-ai-and-databricks?utm_source=dlvr.it&utm_medium=feed   https://www.linkedin.com/pulse/sap-databricks-full-circle-moment-aiaz-kazi-dhhvc/?trackingId=sM7JUipKzTkCB4bEdluSng%3D%3D   https://www.interdobs.nl/dwc/sap-bw-7-5-pce-in-business-data-cloud-the-legacy-objects-dilemma/  

Welcome to the 250th episode of the podcast! In this week's episode of Talent Hub Talk, we catch up with Matt Robison, who reflects on his journey over the past year with Lightbox Logic. We discuss the milestones achieved, the challenges faced in the first year of business, and the importance of working on the business rather than just in it. Matt shares insights on sales metrics, the significance of staying relevant in the Salesforce ecosystem, and the complexities of the sales cycle. He also reflects on the importance of maintaining social connections while working remotely and adapting to new technologies like Data Cloud and AI. Looking ahead, Matt sets goals for the next year and explains the balance he strives to achieve with what success looks like to him. Make sure you're following Matt on his LinkedIn account! You can learn more about Lightbox Logic here: https://lightboxlogic.com.au/ https://www.linkedin.com/company/lightbox-logic/   You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!  

Jack McCurdy is joined by Ian Gotts and Jack Lavous from Elements.cloud to discuss the transformative impact of Agentforce within the Salesforce ecosystem.In this episode we explore how Elements.cloud implemented Agentforce internally, emphasizing the importance of well-defined business processes and the role of business analysis in building effective agents. The conversation delves into the Job to Be Done framework, the challenges organizations face in adopting agents, and the necessity of documentation and structured approaches to ensure success.Jack Lavous offers insights into the actual build process of agents and the importance of making documentation AI-ready, how to use prompt templates, data cloud strategies, and deployment using Gearset. They also discuss the significance of internal trust and the return on investment from implementing AI agents, while also expressing excitement for the future of AI technology in business.Learn more:- Deploy Agentforce with Gearset- What is Agentforce?- How to effectively document Salesforce processesAbout DevOps Diaries: Salesforce DevOps Advocate Jack McCurdy chats to members of the Salesforce community about their experience in the Salesforce ecosystem. Expect to hear and learn from inspirational stories of personal growth and business success, whilst discovering all the trials, tribulations, and joy that comes with delivering Salesforce for companies of all shapes and sizes. New episodes bi-weekly on YouTube as well as on your preferred podcast platform.Podcast produced and sponsored by Gearset. Learn more about Gearset.Subscribe to Gearset's YouTube channel: https://grst.co/4cTAAxmLinkedIn: https://www.linkedin.com/company/gearsetX/Twitter: https://x.com/GearsetHQFacebook: https://www.facebook.com/gearsethqAbout Gearset: Gearset is the leading Salesforce DevOps platform, with powerful solutions for metadata and CPQ deployments, CI/CD, automated testing, sandbox seeding and backups. It helps Salesforce teams apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. Get full access to all of Gearset's features for free with a 30-day trial.Chapters00:00 Introduction to Agentforce and Its Impact01:47 Elements Cloud's Implementation Journey06:00 Understanding Topics and Their Importance09:59 The Role of Business Analysis in Building Agents13:56 Applying the Job to Be Done Framework17:54 Challenges in Building Agents and Organizational Readiness22:00 Starting the Fix: Documentation and Business Processes25:57 The Implementation Process of Agents28:14 Understanding AI Language and Communication33:10 The Learning Curve of AI Agents35:47 Designing Effective Prompt Templates37:57 The Role of Data Cloud in AI Implementation43:11 Return on Investment and Internal Trust51:06 Looking Ahead: The Future of AI Agents

The Future of AI and Data in 2025:  There's a lot of excitement and prototyping around AI. "People are excited that they can ask questions and get real answers instead of getting the proverbial 10 blue links. I think people see the promise of things like that. How do you make that work at scale? How do you make that work in a reliable way, and how do you make it work in a way that's not expensive?" Ramaswamy shares a recent experience in India, describing the cost-consciousness of customers and the focus on making data accessible and valuable.Shifting Priorities for Snowflake Customers:  What do customers want? Ramaswamy identifies goals including empowering business users with data faster and unlocking the value of unstructured information. In response, Snowflake is helping customers access and utilize historical information and build hybrid systems. He notes that SQL enables easier data transformations and extractions.Cultural Change and AI Adoption: Cultural change is required for companies to handle AI. Even within Snowflake, adopting AI has been a challenging process. Snowflake's engineering and sales teams are beginning to use AI tools like Copilot and Cortex, but there's a need for ongoing practice to fully integrate AI into daily operations. The Promise of AI and Data Platforms: AI has the potential to free up significant time for employees, allowing them to focus on higher-value tasks. Snowflake aspires to make data platforms simple and accessible, allowing users to perform complex tasks with ease. Its consumption model has several benefits and aligns it with business goals of making more money or spending less. Companies like Siemens are using chatbots to improve efficiency and access to information.Competition and Innovation in the Data Market: Competition, Ramaswamy says, drives innovation and improves products. It only strengthens Snowflake, which stands apart due to its unified platform, tight integration, and ease of use. "If you create a chatbot with Snowflake, it will automatically obey all of the access control rules that you have set up. It will automatically obey all of the data masking that your administrator has set up." Ramaswamy discusses the challenges of balancing innovation with maintaining simplicity and efficiency in Snowflake's product offerings.Mega Trends and Challenges for Snowflake: Ramaswamy sees two mega trends for 2025: the rise of interoperable data formats and the acceleration of AI. Snowflake is well-positioned to take advantage of these trends through its end-to-end offerings and data engineering capabilities. However, there are challenges to maintaining data quality and speed while innovating rapidly. AI tools like agents must drive real utility and value for customers.Data Literacy Initiative: One Million Minds Plus One: Snowflake has a new initiative aimed at improving data literacy. Data can be difficult to interpret, and the right skills are necessary to do so. Snowflake is spearheading an ambitious program to educate over a million people in data literacy, free of charge. The initiative includes teaching concepts like data engineering, data analytics, and using BI tools and notebooks for interactive analysis.Excitement for 2025: Sridhar expresses excitement about the potential for AI and data to drive real business transformations in 2025. Snowflake will continue to play a vital role in helping customers become truly data-driven organizations. Navigating growth, competition, and innovation while maintaining simplicity and value for customers is key.

AI's rapid evolution is transforming the business landscape, driving efficiency, automating processes, and uncovering new opportunities. Under the leadership of CEO Sridhar Ramaswamy, Snowflake (NYSE: SNOW) has emerged as a pioneer in harnessing AI to revolutionize how organizations utilize data for smarter, faster decision-making. He goes Inside the ICE House to explore AI's accelerating rise, why he views 2025 as a pivotal "adapt or die" moment for businesses, and how Snowflake is strategically positioned for sustained success in the AI-driven future. https://www.ice.com/insights/conversations/inside-the-ice-house

Join Josh Matthews and Vanessa Grant for the Salesforce Career Show's year-end wrap-up, featuring an all-star panel including Theron Stanley, Peter Ganza, Janeen Marquardt, John Sisson and Josh LaQuire. Reflecting on a transformative year in the Salesforce ecosystem, this episode delves into the challenges and opportunities of 2024 while forecasting the trends shaping 2025.This show was recorded live on LinkedIn. For video, visit https://joshforce.com/24WrapUpFrom the rise of AI and AgentForce to evolving job markets and the critical role of business analysis, the conversation highlights actionable strategies for Salesforce professionals, hiring managers, and organizations alike. Packed with expert insights, practical advice, and career predictions, this episode is essential listening for navigating the Salesforce ecosystem with confidence.They talk about:Reflecting on the challenges and triumphs of 2024 in Salesforce careers.Predictions for AI, AgentForce, and Data Cloud adoption in 2025.Practical advice for improving Salesforce implementations and avoiding common pitfalls.Strategies for job seekers to stand out in a competitive market.The growing importance of business analysis and process optimization.How hiring managers can identify top talent in the Salesforce ecosystem.Whether you're a Salesforce professional, a hiring manager, or exploring the ecosystem, this episode offers valuable takeaways to prepare you for success in 2025.

Join Frank as he sits down with Suren Reddy, co-founder and principal at Cloudely, a leading Salesforce and Conga CPQ System Integrator. In this insightful episode, Suren delves into the world of CPQ, discussing: A Diverse Client Base: Learn how Cloudely caters to a wide range of clients, from SMBs to large enterprises. Innovative No-Code/Low-Code Solutions: Discover "Config," Cloudely's proprietary solution that empowers businesses with three powerful modules: HRMS, PMS, and Quality. The Future of CPQ with Agentforce: Explore how Agentforce can revolutionize the way Cloudely's clients approach CPQ and leverage the power of data. Data Cloud Integration: Understand the synergy between Agentforce and Data Cloud, and how this combination can drive business growth. Industry Insights: Learn about industry events, including Tahoe Dreamin', which Cloudely attends. Tune in to this informative podcast to gain valuable insights into the latest CPQ trends and how Cloudely is helping businesses achieve their goals. Website: https://cloudely.com/ email: sreddy@cloudely.com LinkedIn: https://www.linkedin.com/in/suren-reddy-94735887/ 

Is the commoditization of technology ruining the customer experience? Can Artificial Intelligence be characterized as “Affectionate Intelligence” if it's designed to respect a consumer's boundaries? Louis Giagrande, CMO of LG Electronics USA, dives into these hot topics as he discusses the challenges of maintaining brand value in a market flooded with cheap alternatives. Plus, he explains what companies can do to stand out and how LG is breaking down silos and fostering collaboration to enhance customer experience.Key Moments:00:00 Introduction01:43 Human-Centered Innovation at LG03:59 Voice of Customer Program Enhancements06:04 Game-Changing Data Sources07:30 Integrating Marketing and Customer Support08:56 Challenges in Cross-Functional Collaboration10:30 Impact of Executive Alignment 11:25 The Next Phase of LG 13:24 Customer-Centered Innovation 14:47 Proactively Providing Customer Solutions16:10 LG's Philosophy and Brand Story21:37 Key to Identifying Campaign Effectiveness24:25 Basics of Integrating Customer Feedback 26:23 The Power and Purpose of LG Nova32:04 B2B Segment Focus Brings New Opportunity 34:29 Challenges in the Home Appliance Industry40:36 What We Can Learn from Chewy's Customer Service42:45 Advice Every CX Leader Must Hear–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

Mazda is redefining customer experience by putting humans at the center of everything it does. On this episode, Brad Audet, CMO of Mazda Americas, shares insights on how emotional connections and personalized experiences can drive brand loyalty and business success. Plus, he explores the importance of human connection in business and how it can transform customer experiences.Tune in to hear about:Customer Experience as a Competitive DifferentiatorOmotenashi: The Concept of Radical HospitalityThe Importance of Emotional ConnectionBringing Human Connection into BusinessThe Role of Technology in Enhancing Human ExperienceThe Balance Between Technology and Human TouchListening vs. Hearing in Customer InteractionsThe Importance of Tonality in CommunicationThe Role of CMOs in Sustainable Development Goals–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

Is your company truly listening to its customers, or are you just paying lip service? On this episode, Michelle Engel, Chief Product Officer at UserTesting, challenges the status quo of customer feedback and discusses the pitfalls of ignoring customer insights. She shares key strategies that top brands use to ensure their offerings resonate with real users and explains the transformative power of truly understanding your audience.Tune in to learn:How integrating human insights can transform customer experiencesWhy data alone doesn't explain customer emotions and experiencesWhy personalization is key to addressing diverse customer needsHow integrating customer insights across departments enhances strategyHow AI can significantly speed up the process of gathering insightsWays technology can transform customer interactions for the better–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

Want to navigate the complexities of digital transformation successfully? In this episode, Jonathan Murray, the Chief Strategy Officer at Mod Op and co-author of Getting Digital Done, outlines a step-by-step approach to integrating AI into your customer experience strategy. He explains how to build a solid data foundation and establish governance principles that will set your organization up for success. Plus, Jonathan and Lauren discuss the disconnect between leadership and customer needs, and how to bridge that gap using data-driven insights.Tune in to learn:Why organizations often resist new technologies due to fear and uncertaintyHow AI can enhance customer interactions through conversational experiencesHow AI can help rehumanize business interactions with customersWhy organizations must have the right data infrastructure to leverage AIWhy employee experience must be prioritized to ensure successful transformations–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

Seguro ya escuchaste sobre Agentforce, Einstein Studio y tienes muchas dudas. En este episodio tenemos como invitado especial a Eugenio Roldan, Distinguished Solution Engineer y nos acompaña desde Sevilla, España. Eugenio nos estuvo explicando la diferencias entre Agenforce y el antiguo Copilot, como también nos aclaro la gran duda de muchos, necesitamos Data Cloud? para conocer el detalle te invito a ver el episodio. A su vez, Eugenio nos explico sobre Einstein Studio y mucho más Es un episodio con mucha información de valor donde podrás obtener muchos tips y aclarar dudas Podrás encontrarnos en Spotify, Apple Podcast y Google Podcast

Today on the Salesforce Admins Podcast, Josh Birk talks to Jagan Nathan, Technical Architect with Customer Success at Salesforce. Join us as we chat about guest user anomalies and what you can do about them with the Threat Detection app. You should subscribe for the full episode, but here are a few takeaways from our […] The post Key Security Best Practices for Salesforce Admins Using Data Cloud appeared first on Salesforce Admins.

In this episode of DevOps Diaries, Jack McCurdy speaks with Alba Rivas, Principal Developer Advocate at Salesforce. They discuss Alba's journey in the Salesforce ecosystem, her role in engaging the developer community, and the evolving landscape of Salesforce technologies.Alba dives in to the nuances of artificial intelligence and Salesforce's new Data Cloud. She shares insights on the differences between Agentforce and Einstein Copilot, the importance of hands-on experience, and how to effectively test AI applications. Their conversation emphasizes the need for developers to embrace new technologies, engage with the community for growth and learning, and how to submit a great session for TrailblazerDX.Learn more:- How to pick the right Salesforce DevOps solution for your needs- What is Platform Engineering and how does it impact Salesforce DevOps? - Salesforce CI/CD Pipelines that include LWC testing DevOps - Salesforce DevOps for AI Enterprise About DevOps Diaries: Salesforce DevOps Advocate Jack McCurdy chats to members of the Salesforce community about their experience in the Salesforce ecosystem. Expect to hear and learn from inspirational stories of personal growth and business success, whilst discovering all the trials, tribulations, and joy that comes with delivering Salesforce for companies of all shapes and sizes. New episodes bi-weekly on YouTube as well as on your preferred podcast platform.Podcast produced and sponsored by Gearset. Learn more about Gearset.Subscribe to Gearset's YouTube channel: https://grst.co/4cTAAxmLinkedIn: https://www.linkedin.com/company/gearsetX/Twitter: https://x.com/GearsetHQFacebook: https://www.facebook.com/gearsethqAbout Gearset: Gearset is the leading Salesforce DevOps platform, with powerful solutions for metadata and CPQ deployments, CI/CD, automated testing, sandbox seeding and backups. It helps Salesforce teams apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. Get full access to all of Gearset's features for free with a 30-day trial.Chapters: 00:00 Introduction to Alba and Her Role03:02 The Developer Advocate Journey06:06 Engaging the Developer Community10:00 Navigating the Evolving Salesforce Ecosystem14:23 Embracing AI and Data Cloud16:45 Generative AI: Surprises and Insights22:04 Understanding Agent Force vs. Copilot27:53 Hands-On Experience with Agent Force37:45 Testing and Evaluating AI Applications40:04 Data Cloud Innovations and DevOps45:47 Final Thoughts and Learning Recommendations

What does it take to truly win over customers in today's fast-paced digital landscape? Join us as Danny Pozo, Cisco's VP of U.S. Commercial Customer Experience, shares his unique perspective on customer experience at Cisco. From the importance of emotional intelligence to the role of AI in CX, this episode dives deep into the strategies that can make or break customer relationships. Are you ready to rethink your approach?Tune in to learn:Why customer experience is about winning a customer, not just a transactionThe importance of emotional intelligence and why it will never be replaced by AIHow to effectively engage with customersWhy you need to build a strong internal culture in order to succeed in customer successHow AI can help predict customer behavior and improve serviceWhy personalization in customer service enhances loyaltyHow taking risks can lead to innovation in customer experience.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

Are we relying too much on technology in customer success? Sarah Parker, the SVP of Customer Success at BetterUp, discusses the balance between automation and human touch in customer relationships. Is it possible to scale customer success without losing the personal connection? Join us as we explore this critical debate in the industry.Tune in to learn:Why data is essential for driving customer success at scale.The importance of AI readiness for organizations today.How understanding customer business context enhances service delivery.Why engagement strategies must focus on the end user experience.Why standardization in processes allows for better automation.How AI can enhance the capabilities of customer success teams.How proactive engagement can prevent churn and improve satisfaction.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

On this episode, Monica Trivedi, VP of Global Client Experience at JLL Technologies, discusses the importance of client experience in driving revenue growth and the strategies she employs to enhance customer success. She emphasizes the need for understanding client ecosystems, managing a global team, and fostering cross-functional relationships. Monica also shares insights on leveraging AI to improve efficiency and the significance of creating moments of delight for clients.Tune in to learn:Why client experience should be a 24/7 focus for leaders.How building relationships with product teams enhances collaboration.How AI can streamline customer support and engagement.The importance of meeting with your CX team.How to foster a customer-centric mindset–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

On this episode, Amanda Teder, Executive Vice President of Marketing at Generac, discusses the company's evolution from a generator manufacturer to a total energy solutions provider and she highlights the importance of customer experience and how Generac is adapting to changing consumer needs. Amanda and Lauren also dive into the role of AI in customer service, the significance of sustainable energy solutions, and the strategies for gathering customer insights.Tune in to learn:Trends in the energy spaceProactive customer engagement strategiesThe role of AI in customer serviceBalancing marketing and customer experienceStrategies for gathering customer insights and feedbackAdvice for customer experience leaders–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

On this episode, Gina Hardy, Chief Marketing and Experience Officer at Chamberlain Group, discusses the evolution of customer experience in the digital-first world. She emphasizes the importance of understanding the customer and their needs, using data to anticipate needs, and effectively communicating complex products to consumers. Gina shares her experiences in marketing, including her role in shaping myQ's product journey and successful campaigns with LeBron James and Serena Williams for Tonal. Plus, she highlights the power of storytelling in creating memorable brand experiences.Key Insights:Understanding the customer and their needs is crucial in creating a great customer experience.Data can be used to anticipate customer needs and create personalized experiences.Effectively communicating complex products to consumers is a challenge that requires concise and compelling messaging.Storytelling is a powerful tool in creating memorable brand experiences.Creating a memorable customer experience requires balancing intrigue with informative content and understanding the customer journey.Fostering a culture of innovation and prioritizing the employee experience are key to building a successful brand.Feedback is crucial for growth and should be encouraged and acknowledged in order to create a safe space for ideas.AI can enhance customer care and marketing, but it requires continuous iteration and data-driven decision-making.Opinions and assumptions should be validated through customer research and feedback to ensure that products and marketing efforts meet customer needs.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

Australia's Dave Norris joins us in exploring the cutting-edge techniques of Retrieval Augmented Generation (RAG) and hybrid search methods. We delve into the limitations of traditional keyword searches in the face of unstructured data like PDFs and emails, which make up a significant portion of enterprise data. By using Data Cloud and hyperscalers like Google, Amazon, and Microsoft, Dave shows how to transform chaotic data into intelligent search engines.  The discussion highlights the role of context in AI-generated responses, illustrating this with the challenge of summarizing meetings without enough information. The episode also examines the potential of hybrid search technologies such as Agentforce and vector search, emphasizing the importance of prompt engineering in refining data retrieval.  Through examples from Dreamforce and fictional companies, listeners gain insights into how these technologies enhance user experiences by combining semantic and keyword searches, showcasing the advanced potential of modern search innovations. Show Highlights: Discussion on the limitations of traditional keyword searches in data retrieval. Insights into the use of Data Cloud for managing unstructured data via hyperscalers like Google, Amazon, and Microsoft. Examination of hybrid search techniques, including Agentforce and vector search technology. Focus on the importance of prompt engineering to enhance AI responses and prevent hallucinations. Introduction to hybrid search, combining vector and keyword search for improved precision and relevance. Links: Using Retrieval Augmented Generation in Data Cloud — https://help.salesforce.com/s/articleView?id=sf.c360_a_rag_overview.htm&type=5

On this episode, Diya Sikka,  Director of NPSx, a start-up at Bain & Company, discusses the third wave of customer experience and the shift from surveys and insights to predictive analytics and data-driven value. She emphasizes the importance of not relying solely on a single metric like Net Promoter Score and highlights the need to connect CX to key value metrics. Diya also discusses the challenges of organizing and utilizing data for CX and recommends starting with use case driven approaches and leveraging existing technology.Key Insights:Relying solely on a single metric like NPS is not the right approach; it should be connected to key value metrics.Organizations should start with use-case-driven approaches and leverage existing technology to organize and utilize data for CX.Evaluating CX maturity can be done using the CX global standards framework, which assesses capabilities in culture, capability, and execution. Data management is a critical area that companies often overlook in creating a strong customer experience.CX leaders should go beyond surveys and understand sentiment across the entire customer base to unlock value.The role of the CX leader is to be a master coordinator and facilitator across teams, driving customer-centricity and connecting the dots.Recognizing and empowering employees is crucial in creating a customer-centered culture.Creating a closed-loop feedback system and actively listening to employees' suggestions and ideas is essential.Best-in-class companies prioritize the customer in executive meetings and leaders actively engage with customers.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

On this episode, author and advisor Tiffani Bova shares her journey of understanding the impact of technology on customer experience and the need to consider employee experience as well. Tiffani emphasizes the need to reduce effort for both customers and employees, as many companies have shifted the effort from customers to employees. She highlights the importance of considering the employee experience in order to improve customer experience and achieve growth.Tune in to learn:Balancing employee experience with customer experience is crucial for business growth.Reducing effort for both customers and employees is essential for improving their experiences.Ownership of employee experience is often fragmented across different departments.Collaboration between departments is necessary to create a holistic approach to experience.Considering employee experience is key to achieving customer satisfaction and loyalty. Tracking employee effort is as important as tracking customer effort in order to improve the overall customer experience.The customer effort score is a useful metric for measuring employee effort and identifying areas of improvement.CX leaders should influence the executive team by journey mapping customer experiences and collaborating with IT to find solutions.Focusing on the employee experience is crucial for enhancing both employee and customer experiences.AI can be a powerful tool for improving customer experience, but it requires clean and reliable data.Human connections and great customer service can make up for shortcomings in other areas of the customer experience.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

In this episode, we dive into the latest innovations and updates unveiled at Dreamforce 2024 with Philippe Ozil. We explore the refreshed Lightning Design System (SLDS2), which enhances accessibility and themability without disrupting customizations. Discover the game-changing Local Development (beta), offering real-time component updates and seamless page state maintenance. We also highlight new mobile capabilities, including native feature plugins and the empowering AgentForce suite designed for specialized AI agents. Learn about significant advancements in Salesforce tooling, the benefits of local development without deployment, and the introduction of Core Cloud, a new sample app rich with educational resources. Don't miss insights from the latest developer keynote and future trends in Data Cloud and Data Graphs. Show Highlights: Deep dive into Lightning Web Components Local Development version 2. New mobile capabilities and native feature plugins. Advancements in Salesforce tooling, such as local development benefits without deployment to an org and hub module reloading. Exploration of Core Cloud, a new sample app for developers focusing on agents, prompts, and Data Cloud. Overview of Data Cloud features, new color themes, and future trends Links: Developer Keynote: Build the Future with the Platform - https://www.youtube.com/watch?v=80reYTg9xXI LWC Local Development Server (Beta) - https://developer.salesforce.com/docs/platform/sfvscode-extensions/guide/lwclocaldev.html

In this episode of the Six Five Podcast Enterprising Insights, host Keith Kirkpatrick discusses the key highlights, areas of emphasis, and takeaways from Dreamforce, Salesforce's annual user conference. He discusses Agentforce, enhancements to Data Cloud, and the Salesforce Foundation program, among other announcements from the show, and closes out with his weekly Rant or Rave segment.   

On this episode, author David Avrin discusses the importance of being easy to do business with and reducing customer friction in order to stay ahead in a competitive market. He emphasizes the shift in customer drivers from quality and commitment to speed and convenience, plus, he highlights the common mistakes businesses make, such as assuming what works well for them works well for their customers. He also addresses the sources of friction in the customer experience, including perceived time wasted and scripted empathy without resolution. Tune in to learn:Businesses often assume what works well for them works well for their customers, but the drivers of customer choice have shifted to speed and convenience.The most common source of friction in the customer experience is the perception of time wasted.Companies should focus on resolving issues quickly and providing a positive experience to avoid negative online reviews and customer complaints.Being easy to do business with and minimizing customer friction can be a competitive advantage in a market where everyone is good.Businesses should understand customer preferences, address issues promptly, and be the safe choice to leverage customer experience as a competitive advantage. Customer experience is the new marketing, and organizations need to focus on how customers feel.Leaders should have a finger on the pulse of customer expectations and be forward-thinking in their approach.There is a difference between customer experience and customer service, with customer experience encompassing every touchpoint and interaction with a brand.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

In this episode, we dive into the future of digital commerce with Kelly Thacker, CMO of Commerce Cloud at Salesforce. Kelly shares her journey and passion for e-commerce, emphasizing how Salesforce has been instrumental in helping businesses across various industries navigate the digital shift post-pandemic. She highlights innovative tools like Salesforce Checkout and AI and Data Cloud integration to enhance customer experiences. Kelly also discusses her side hustle, Banalco, a nonprofit supporting human trafficking survivors.  This episode offers valuable insights into the power of AI and data in revolutionizing the shopping experience, making it a must-listen for anyone looking to stay ahead in the digital commerce game. Show Highlights: The impact of the pandemic on digital strategies and how Salesforce has assisted non-traditional commerce sectors in establishing online presences. The importance of delivering seamless, hyper-personalized experiences across various touchpoints. Introduction of the innovative Salesforce Checkout feature and its applications in unconventional settings. The new pricing model of Salesforce making Data Cloud accessible to all customers and enhancing AI capabilities. Exploration of future AI applications in commerce, including autonomous agents and headless checkout experiences. Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. Supporting Resources: Join the Commerce Cloud Community: http://sforce.co/commercecrew Learn more about Commerce Cloud Innovations, go here: https://www.salesforce.com/commerce/innovations/  Would you like to be on the podcast, or do you know someone who should? Check out the nomination form: http://sfdc.co/podnomination  *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

On this episode, Shane Beardsley, Vice President of Guest Experiences and Communications at the Jacob K. Javits Center in New York City, discusses the ever-changing landscape of convention centers and the importance of creating a great event experience. He highlights the importance of understanding the needs of different event demographics and being adaptable to meet those needs and emphasizes the value of consistency, listening to clients, and building strong relationships to ensure repeat business.Tune in to learn:Why Aggressive customer service and attention to detail are key in creating a great event experience.Why understanding the needs of different event demographics and being adaptable is crucial.The importance of consistency, listening to clients, and building strong relationships to ensure repeat business.How the Javits Center aims to provide a seamless and enjoyable experience for all attendees. Methods for tracking success of an event.Why leading by example and creating a positive on-the-ground experience are crucial for customer experience leaders.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

In this episode, we welcome back Mohith Shrivastava to delve into the groundbreaking features of the Salesforce Winter '25 release. We discuss Agentforce, Salesforce's innovative AI agentic solution that leverages tools like Flows, Apex, and Prompt Builder to autonomously execute tasks. The episode also highlights advancements in Agent Builder (fka Copilot Builder) for creating assistive and autonomous agents, and the introduction of Agentforce for Developers. Further, we explore significant updates in Salesforce Data Cloud, including Retrieval-Augmented Generation (RAG) capabilities, vector search, and the much-anticipated beta release of Data Cloud sandboxes. Finally, we touch on the new local development feature for Lightning Web Components (LWC) that provide real-time previews and rapid iterations.  Tune in to learn how these Winter '25 updates can elevate your Salesforce development and data management capabilities. Show Highlights: Enhancements to Copilot Builder with new topic-based action categorization for assistive and autonomous agents. A chat agent for Salesforce developers to explain code, write test cases, and generate documentation. Upcoming features like Data Cloud sandboxes for secure testing and new dependencies between Data Cloud and Salesforce platform packages for ISVs. Lightning Web Components (LWC) advancements, including local development for real-time previews and rapid iterations. New Apex feature preventing collection modification during iteration to enhance code stability and consistency. Links: The Salesforce Developer's Guide to the Winter '25 Release - https://developer.salesforce.com/blogs/2024/09/winter25-developers

On this episode, Sofya Pogreb, the Chief Operating Officer at BILL, discusses how BILL instills a customer-first mindset throughout the organization, the importance of customer support and experience, and how data is used to optimize customer experiences. Sofia also emphasizes the need for cross-functional collaboration and the role of the COO in championing customer focus. Tune in to learn:How to instill a customer-first mindsetThe role of the COO in championing customer focusWhy you should be measuring customer effort and employee effortThe ROI of having a customer-focusThe importance of empathy in customer experience–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

On this episode, Josh Ives, SVP of Customer Experience Operations at FanDuel, discusses the customer-centric strategies and innovative approaches that have contributed to the success of FanDuel in the highly competitive sports betting industry. He emphasizes the importance of building customer trust, protecting customers through responsible gaming programs, and creating personalized experiences. Josh also highlights the significance of partnerships in expanding the reach of FanDuel and enhancing the customer experience.Tune in to learn:Why building customer trust is crucial for success in the sports betting industry.Why responsible gaming programs and customer protection are key strategies to drive loyalty.How personalization and understanding customer preferences create engaging experiences.How partnerships play a significant role in expanding reach and enhancing the customer experience.Why consistency is key in delivering great customer experiences.How recovery from service failures can be an opportunity to build trust and loyalty.Why integrating tools and technology can enhance both the customer and employee experience.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

In this episode of Enterprising Insights, Futurum Group Enterprise Applications Research Director Keith Kirkpatrick provides a preview of his fall conference schedule, focusing on the events he will be attending, the key items he hopes to learn, and how these developments may impact the enterprise applications market. He will then move to the Rant or Rave segment, where he picks one item in the market, and either champions or criticizes it.  

On this episode, , discusses the importance of storytelling in marketing and how it can create an emotional connection with consumers. She shares examples of how Campari brands like Wild Turkey and Grand Marnier use storytelling to honor their rich history and engage consumers, and she talks about the balance between art and science in designing customer experiences and the importance of personalization and data-driven decision-making.Tune in to learn:How to create experiential moments and partnershipsThe importance of connecting with Gen Z through authenticity and experiencesWhy you should be balancing art and science in designing customer experiencesHot to think about personalization and data-driven decision-making–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

 On this episode, Meghan Hatalla, Senior Customer Experience Researcher at Veritas Technologies, discusses the use of machine learning and natural language processing to enhance user research and improve customer experience. She highlights the importance of data analysis, sentiment analysis, and personalization in understanding user behavior and needs, and talks about the challenges of implementing AI in customer experience.The role of machine learning and AI in processing large data sets and identifying patterns in user behaviorThe importance of qualitative research in understanding user experiences and problem-solvingHow to Implementing AI in customer experienceHow to build trust and emotional connections for a positive customer experienceKey Components of Effective Customer InterviewsThe Role of User Research in AI–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

On this episode, Eli Weiss, VP of Retention Advocacy at Yotpo, discusses the evolving space of customer experience and SaaS, emphasizing the importance of kindness and humility in the industry. He also discusses the importance of personalization in CX and retention, and highlights the value of leveraging data to create targeted messaging and improve the customer journey.Tune in to learn:The Importance of RetentionFinding the Balance in CX StrategiesThe Value of Great CX and Missed OpportunitiesBusinesses' Perception of CXThe Role of AI in Improving CXThe Power of PersonalizationThe Future of MessagingTrends in CX and RetentionElevating the CX and Retention Conversation–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

Amin, ADP's Chief Data Officer, explores the transformative power of AI and Data in human capital management. Discover how these technologies are making work easier, smarter, and more human while fostering a culture of care. Dive into the innovative AI applications at ADP, including the ADP Assist feature, and learn how they streamline processes, provide proactive insights, and personalize employee experiences. Amin also highlights the importance of responsible AI practices and the technical foundations that make these advancements possible.

Join us as we welcome Pree and Sasha from Salesforce to explore the critical role of data in business operations, particularly within the Commerce Cloud. Pree emphasizes the strategic use of high-quality, actionable data to make informed decisions and enhance customer experiences. Meanwhile, Sasha shares her passion for crafting innovative solutions to complex problems. We also address the anxiety retailers often feel around data collection and underscore the importance of having a solid data strategy. Listen in as we discuss the importance of connected data in maximizing the potential of Salesforce Commerce Cloud. Discover how Data Cloud for Commerce provides valuable insights by contextualizing data, enabling businesses to avoid costly inventory mistakes and deliver personalized experiences. We also stress the necessity of breaking down data silos to unlock the full potential of integrated data, leading to smarter decision-making and innovative solutions. Show Highlights: Importance of actionable, high-quality data in driving business growth and enhancing customer experiences. Strategies for effective data utilization to make informed decisions and boost customer loyalty. Innovative solutions to address retailer anxieties around data collection and management. Benefits of seamless integration between inventory systems and marketing efforts to prevent customer frustration. The power of Salesforce Commerce Cloud and Data Cloud for Commerce in breaking down data silos. Role of AI in enhancing data insights, optimizing supply chains, and personalizing customer experiences. Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. Supporting Resources: Join the Commerce Cloud Community: http://sforce.co/commercecrew To learn more about Commerce Cloud Innovations, go here: https://www.salesforce.com/commerce/innovations/  *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Today on the Salesforce Admins Podcast, we talk to Chris Zullo, Global Practice Director of Customer 360 and Marketing at AllCloud. Join us as we chat about integrating Marketing Cloud and Data Cloud and how you can do more with your data. You should subscribe for the full episode, but here are a few takeaways […] The post Enhancing Customer Engagement with Salesforce Data Cloud appeared first on Salesforce Admins.