Understaffed!

In this episode of Understaffed, host Melissa welcomes special guest Lori Saitz, an expert in employee well-being with a mission to teach calm and being grounded in workplace chaos. Lori brings a wealth of knowledge from her broadcasting and B2B consulting background, offering corporate teams practical, evidence-based strategies to create healthier, more connected, and innovative work environments. The discussion dives deep into employee retention and engagement, highlighting how essential these factors are to maintaining a productive and motivated workforce. Lori shares invaluable insights on how leaders can foster a positive workplace culture through simple yet powerful practices like gratitude and employee participation. She emphasizes the importance of appreciation in boosting employee engagement and retention, noting that businesses with engaged employees experience significant increases in profitability. By implementing Lori's strategies, leaders can enhance team morale and improve overall business performance. Tune in to discover how these actionable tips can transform your practice and lead to lasting success. Lori's Linkedinhttps://www.linkedin.com/in/lorisaitz/Lori's Podcasthttps://zenrabbit.com/podcast/Melissa's Biohttps://conciergeelite.com/about-us/Concierge Elite Staffing Ebookhttps://conciergeelite.info/OptometryStaffingEBook/

In this episode of the "Understaffed" podcast, sponsored by Concierge Elite, Melissa Brown presents the 2024 Optometry Staffing Guide. The discussion covers essential resources for navigating hiring and staffing in the optometry field amidst technological advancements, regulatory changes, and shifting patient expectations. Key topics include current hiring trends, effective recruitment strategies, onboarding processes, employee retention, and the impact of AI and telemedicine. The episode emphasizes the importance of structured interviews, competitive compensation, continuous staff training, and a positive onboarding experience to attract and retain top talent, ensuring a supportive and productive work environment in optometry practices. For more information, listeners are directed to visit understaff.com and conciergeelite.com. Melissa's Bio ⁠⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠⁠ Concierge Elite Staffing Ebook https://conciergeelite.info/OptometryStaffingEBook/

Eric Dunavant⁠ from ⁠ericldunavant.com⁠ & ⁠Melissa⁠ from ⁠conciergeelite.com⁠ chat about his personal story of how his father's veterinary practice went bankrupt. That inspired him to transition into the financial planning industry, where he now provides coaching to business owners on avoiding similar failures. They discuss the importance of having basic insurance, savings, and a work/life balance to maintain healthy relationships. Eric shares an anecdote about how his father's veterinary practice initially found success because he put himself first and invested in his family and employees before investing in the business. They talk about the importance of taking care of oneself and then taking care of one's employees similarly. He emphasizes that it is essential to focus on return on intention, which is different from return on investment. The speaker also has a book and podcast called ⁠Redefining Success⁠. They talk about setting goals for next year and how to do it using the Kingdom ROI Truth map.  Keywords: veterinary business, personal story, father's event, culture of investing in people Eric's ⁠⁠LinkedIn⁠⁠: ⁠⁠ linkedin.com/in/ericdunavant⁠⁠ Melissa's Bio ⁠⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠⁠⁠https://www.conciergeelite.com/

The episode is replayed by popular demand. Melanie Collette from Money Talk with Melanie interviews Melissa from ⁠⁠⁠conciergeelite.com⁠⁠⁠ on ⁠⁠98.7 the Coast⁠⁠ . They discuss the benefits and challenges of remote work. This is a great interview full of insight on making the most of the opportunities available with today's technology to solve staffing and business issues. Melanie's Instagram ⁠⁠ ⁠instagram.com/melanietcollette Melissa's Bio ⁠⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠⁠⁠https://www.conciergeelite.com/

Melissa Brown welcomed Alissa with Concierge Elite to discuss how they've revolutionized the veterinary staffing industry by offering hiring solutions starting at $14/hour and topping out with hiring a DVM for just $399/month. Melissa's Bio ⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠⁠https://www.conciergeelite.com/

In today's episode of Understaffed, Melissa Brown and Alissa Davis delve into the innovative solutions offered by Concierge Elite. As the sales lead and client specialist at Concierge Elite, Alissa shares insights on navigating the evolving business landscape, particularly in the aftermath of COVID-19. Together, they explore the misconceptions surrounding cost-cutting measures and emphasize the importance of prioritizing valuable staff over knee-jerk reactions to rising overhead. Highlighting Concierge Elite's zero-cost staffing service, Melissa and Alissa discuss how remote employees seamlessly integrate into clients' practices, offering tailored solutions without the burden of additional overhead or HR concerns. They debunk common myths about remote work and emphasize the productivity and efficiency gains achievable through this model. By focusing on personalized training and ongoing support, Concierge Elite ensures a smooth transition for clients, enabling them to optimize their operations and focus on delivering exceptional customer service. Melissa's Bio ⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠https://www.conciergeelite.com/

Melissa discusses the concept of workplace happiness, which has changed over the years. Sponsored by ⁠ConciergeElite.com⁠ The current generation is not as happy with their jobs as previous generations were. Quiet quitters are employees who quit without saying anything to their coworkers or managers. Management tries to deal with quiet quitters by firing them, but this only worsens the situation. Instead, the administration should try to understand why the employee is quitting and address any issues causing unhappiness at work. Melissa provides tips on dealing with employees who are "quiet quitters" or quietly leave their jobs without telling anyone. The speaker suggests that managers try to create a culture where employees feel appreciated and motivated and that meetings should be work sessions instead of social events. If an employee is unwilling to put in the effort required for their job, it may be time to part ways. Leaders should also be aware of the current market conditions and adjust their rewards system accordingly. Melissa discusses the phenomenon of "quiet quitting," when employees quietly quit their jobs without telling their managers. The speaker argues that managers should try to increase employee morale by giving praise, engaging in open and honest communication, and paying more money if necessary. Finally, the author suggests that managers be aware of which employees are not invested in their work and make adjustments accordingly. Keywords: quiet quitting, workplace happiness, management ploy, expectations of work-life balance, communicating with employees Melissa's Bio ⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠https://www.conciergeelite.com/

Today's podcast is about leadership and, specifically, how to manage people effectively. Melissa from ⁠conciergeelite.com⁠ talks about the difference between managing and leading and how effective managing can be when done correctly. She also discusses emotional intelligence (EQ), a critical factor in being a successful leader. EQ helps you identify your own emotions and those of others and can help you conquer your weaknesses. The main points covered in this episode include: Why admitting mistakes is essential as a leader Four reasons why leaders should accept when they make mistakes How vulnerability strengthens the team and builds trust between leaders and their employees. Melissa's Bio ⁠⁠https://conciergeelite.com/about-us/⁠⁠ Concierge Elite's Website ⁠⁠⁠https://www.conciergeelite.com/

Dr. Diane Cosko of ⁠mountainairevet.com⁠ discusses how ⁠the Concierge team⁠ from ⁠conciergeelite.com⁠ helps clients, explaining that the staff has experience in veterinary care. They also mention that they have a remote answering service in case of power outages. The Concierge Elite team helps businesses run smoothly by providing live texting service, transcription of calls, and transcription of all calls. They also offer a flat fee. Dr. Cosko is an excellent example of how the Concierge Elite team has helped them save money and be more convenient for their clients. They discuss how remote employees have helped them because it has taken the stress out of the hiring process, and they can find the perfect employee without interference. Keywords: covid, meeting, covid challenges, covet hit, a small community in California Melissa's Bio ⁠https://conciergeelite.com/about-us/⁠ Concierge Elite's Website ⁠⁠https://www.conciergeelite.com/

In this solo episode of The Understaffed, Melissa encourages businesses to consider remote staffing a permanent change that can save money and increase productivity. Many employees desire remote work, but cultural considerations may be a hurdle for some companies. Research shows that productivity can increase with remote work due to fewer distractions and more comfortable working environments. Leaders may feel more in control when they see their employees, but this may translate to something other than better management or understanding of employee performance. Melissa discusses the benefits of remote work for veterinary, optical, and dental practices. She suggests using video conferencing, team messaging, and project management tools and hiring a dedicated remote employee to handle specific tasks like answering phones and checking emails while allowing in-house staff to focus on client care. Melissa emphasizes the cost savings and increased productivity that come with remote work but acknowledges that it ultimately comes down to the culture of each practice. Melissa encourages listeners to rethink remote work possibilities and reach out with any questions or concerns. Melissa's Bio https://conciergeelite.com/about-us/ Concierge Elite's Website ⁠https://www.conciergeelite.com/

In this insightful podcast episode, executive advisor Mark L. Vincent shares valuable wisdom on leadership and succession planning for C-suite executives. He emphasizes the importance of self-leadership and leading others to achieve a successful career. Mark draws from his extensive experience guiding cohorts of executives through four-year succession planning processes, highlighting the need to bring in experts for specific organizational aspects. He underscores the challenges of leading people while emphasizing its crucial role in achieving success. Mark introduces the concept of the three turns of leadership and succession planning. The first turn revolves around mastering self-leadership, leading others, and shaping a compelling vision. The third turn focuses on orchestrating future value succession and creating a lasting legacy as a maestro leader. He emphasizes the significance of addressing the topic of death in continuity planning, which includes proactive estate planning and effective relationship management. Mark advises early engagement with these matters to save time and avoid future complications, cultivating a practice in which successors can embrace and thrive. Overall, this engaging podcast episode offers valuable insights into leadership, succession planning, and the significance of personal growth for C-suite leaders. Additionally, it sheds light on the services provided by Concierge Elite, further enhancing the knowledge shared. Mark's Website https://www.designgroupinternational.com/maestro-level-leaders Mark's Linkedin https://www.linkedin.com/in/marklvincent/ Mark's Podcast https://podcasts.apple.com/us/podcast/the-third-turn/id1531836413

In this podcast, Melissa introduces a company's unique training program focusing on remote team members training in client systems and software. Emille Bryant, the company's founder, and a 20-year Air Force veteran, is highlighted for his dedication to helping others learn. Emille is also a business and personal consultant, emphasizing the importance of original and creative thinking. During a training session, he shares insights on higher-level thinking and creative problem-solving, stressing the need to think outside the box in consulting. The podcast further delves into the significance of having a clear purpose or "Ikigai" for achieving success. Emille shares his journey of discovering his purpose and highlights a book and workbook he wrote to guide others on a similar path. Listeners are able to receive a copy of the book and workbook autographed by contacting Emille. He also extends a free 30-minute session to assess compatibility as a consultant for potential clients. Emille's Website https://www.go-ikigai.com/ Emille's Linkedin linkedin.com/in/emillebryant Emille's Podcast https://podcasts.apple.com/us/podcast/alika-hope-and-change/id1504324652

The podcast features guest Jason Falls, an expert in digital marketing and influence. He discusses his podcast on influence marketing and emphasizes the importance of focusing on the goal of influencing rather than just finding influencers with large groups of followers. Falls also talks about his work at Cipio AI, which provides an influencer marketing platform that helps brands collect authentic user-generated content for their campaigns. The platform also identifies people who create desired content and engages them to create more for the brand. Cipio AI helps companies map their brand community to identify influential people who can create authentic content for their social media campaigns. The platform works for big and small businesses, including those just starting out or who don't have a large social media following. The company also considers users who use the same hashtags or talk about similar topics as part of the brand community. Cipio AI's Marketer's Guide to Community Influence Marketing is a free ebook download that walks readers through analyzing, engaging, and motivating influencers, customers, and fans to create content for their brands. Jason Falls, the host of the Winfluence podcast, believes that virtual workforces need digital outposts where industry information is shared to keep conversations going even in remote environments. Jason's Website https://jasonfalls.com/ Jason's Linkedin https://www.linkedin.com/in/jasonfalls/ Jason's Youtube Channel https://www.youtube.com/@JasonFallsWinfluence Jason's IG https://www.instagram.com/jasonfalls/ Jason's Twitter https://twitter.com/jasonfalls Jason's Facebook https://www.facebook.com/winfluencepodcast

In this solo episode of The Understaffed, Melissa encourages businesses to consider remote staffing a permanent change that can save money and increase productivity. Many employees desire remote work, but cultural considerations may be a hurdle for some companies. Research shows that productivity can increase with remote work due to fewer distractions and more comfortable working environments. Leaders may feel more in control when they see their employees, but this may translate to something other than better management or understanding of employee performance. Melissa discusses the benefits of remote work for veterinary, optical, and dental practices. She suggests using video conferencing, team messaging, and project management tools and hiring a dedicated remote employee to handle specific tasks like answering phones and checking emails while allowing in-house staff to focus on client care. Melissa emphasizes the cost savings and increased productivity that come with remote work but acknowledges that it ultimately comes down to the culture of each practice. Melissa encourages listeners to rethink remote work possibilities and reach out with any questions or concerns. Melissa's Bio https://www.conciergeelite.com/about-melissa Melissa's Website https://www.conciergeelite.com/

The episode is replayed by popular demand. Melanie Collette from Money Talk with Melanie interviews Melissa from ⁠⁠conciergeelite.com⁠⁠ on ⁠⁠98.7 the Coast⁠⁠ , and they talk about the benefits and challenges of remote work. This a great interview full of insight on making the most of the opportunities available with today's technology to solve staffing and business issues. Melanie's Instagram ⁠⁠ instagram.com/melanietcollette

Today on Understaffed, we have the privilege of listening in on a conversation I had with Darlene on Sit and Spill on Instagram Live. Join us as we have a frank discussion about remote staffing. Darlene darlenemorant.com helps women transform their lives from fearful to confident, shy to vulnerable in a purposeful way. She has helped many women and can help YOU live the most beautiful and creative life you crave and truly deserve. She has managed to turn things around in her life in a BIG way. Since then, She has made it her mission to help other women get unstuck and achieve the success they LOVE.  Listen in on Understaffed as I talk with Darlene on Instagram Live. Let's openly discuss remote staffing. Purposefully, Darlene Morgan helps women transform from fearful to confident. Her experience has helped many women live the life they want and deserve. Her life has changed dramatically. Her mission has become to help other women get unstuck and achieve the success they LOVE. Melissa conciergeelite.com and Darlene darlenemorant.com discuss the benefits of remote work, including work-life balance and reduced overhead costs for businesses. They also mention the importance of finding a remote position that fits the individual's needs and preferences. The discussion also touches on the history of remote work and how it has evolved over the years.  Darlene's Website https://darlenemorant.com/ Darlene's Linktree https://linktr.ee/dlmorant

In this episode of Understaffed, Melissa conciergeelite.com welcomed Claire Chandler clairechandler.net as her guest. Claire is a corporate survivor who transitioned to entrepreneurship after being diagnosed with cancer and now works with leaders to help them resolve the collaboration conundrum and accelerate trust within their leadership teams through her Growth on Purpose approach. Melissa and Claire discussed strategies for creating high-functioning teams on Understaffed. They both emphasized the importance of increasing self-awareness among leaders, accelerating trust across teams, and aligning around a shared purpose. Claire also shared her insights on the importance of focusing on people first before worrying about performance and the crucial role of creating cultures of trust and transparency where employees feel comfortable bringing their full selves to work. She noted that existing cultures can often hold leaders hostage by making them too afraid of losing current staff members to make necessary changes or hire new talent. Claire's website clairechandler.net download Claires one-page Growth on Purpose roadmap for free at clairechandler.net/roadmap

Craig Holiday from craigholiday.net and Melissa from conciergeelite.com shares advice for leaders during tough economic times, emphasizing the importance of having an attitude of growth and resilience. He emphasizes the importance of taking responsibility for our own lives and developing a mindset that allows us to overcome any obstacle. Craig is a marketing expert and motivational speaker who has worked with several companies over the years. He currently works as a personal mentor, helping people grow and become leaders in their networks. Melissa shares that resilience is about growing and taking the time to do so, as well as being surrounded by champions who will help you push through difficult times. She encourages listeners to revisit their why often and stay focused on what they are fighting for. Craig's details Website https://craigholiday.net/ Linkedin/Social Accounts https://www.facebook.com/craigholidaysseacret

Melissa conciergeelite.com had a great discussion with Michael King on his show The Level Up Leader podcast https://levelupleader.teams.coach they shared insights on investing in people and how it is essential for a successful businesses. How it encourages leaders to take the time to learn what drives their employees and makes them happy to get the best results. They also talked about how fear can be a significant hurdle when investing in people, but overcoming insecurity can help break through this barrier. Finally, she discussed how COVID-19 caused an increase in demand for medical services, prompting her to create Concierge Elite to provide better care for patients remotely. Melissa B. founded ConciergeElite, a remote service providing dedicated front desk staff for veterinary and medical practices. It was in response to the need for help during COVID-19 when businesses had to send their staff home. She started with just three people and now has hundreds of practices working with them. For those interested, there is offering $200 off services if they mention this podcast. The biggest takeaway from her experience is that fear can be the greatest enemy of progress - investing in people creates a margin without hidden costs. It should be embraced rather than avoided by leaders.

Darlene Morant instagram.com/darlene.morant chats with Melissa ConciergeElite.com, Darlene is founder and COO of Life Awfully Simple, a company that helps women navigate their struggles in life. Darlene has seven children and grew up in a culture where having a career and having children were seen as mutually exclusive. She shares her experience of learning to balance her career and her family through relaxation techniques such as the R experience, E strength, S testimony, and T relaxation. Darlene discusses her experience of divorce and how it led to her developing a rest technique. She encourages other women to share their testimonies, as this can help others in similar situations. Darlene provides advice on raising children and managing stress. Instagram and Podcasting: Darlene is the creator of an Instagram account called instagram.com/darlene.morant where she shares her experiences and insights and women's issues. She encourages other women to reach out to her for support and notes that podcasting is an easy process.

Melissa from conciergeelite.com made a guest appearance on the Frontline Podcast from legion.co Melissa talks about the biggest challenges in staffing today: businesses needing to rethink how they hire and employees wanting different jobs or benefits than they've always had. The generational differences and changes when we think about this podcast and who we're really keeping at the center of our thought process. And our concern, we're talking about Frontline employees. The reality is, I needed to think about how the differences in what people want generationally still apply even to those in retail or hospitality...or in any other industry for that matter! Absolutely those are the frontline workers,...the people who made it,... removed it, and still were working in the restaurant industry,...retail,...factory workers,...truck drivers,...all of those. They discuss the generational difference in how people approach work and leadership. She points out that older generations tend to think of themselves as successful in their current ways, while younger generations are more likely to be open to change and willing to try new things. This podcast provides examples of how leaders can successfully adapt their practices to meet the needs of their employees. Jon and Melissa discuss that businesses can offer employees what they want while meeting business needs. They also talked about how generational concepts like many retired veterans, retirees in general, and high schoolers looking for work affect businesses' willingness to hire these individuals. Jon mentioned that it is scary for people to think they might not be productive when working from home, but surveys have shown that they are more effective. He then discussed how leaders should focus on improving themselves or managing others. Melissa talked about how humans and AI can work together to make hiring processes more efficient. She cautioned that we need to find a middle ground between the two schools of thought, where AI is used but with human oversight to ensure bias is not introduced. She also mentioned some tools and resources businesses can use to improve their hiring process.

We discuss the importance of finding and investing in your remote workforce. In this swop-cast episode, Eric Dunavent from ericl360.com and Melissa Brown, shares her experiences as a business owner and how she overcame challenges, in business and the new business world of today. Melissa is a mom of seven children and one grandbaby, and her passion is people. She talks about the most significant disconnect right now: companies need to realize they can hire remote staff to help with the workload. Throughout the episode, Melissa talks about the importance of filling yourself with love and how this can help you be successful in your business. She also shares her experience of overcoming fear to invest in people and create a successful business. She emphasizes the importance of listening to and investing in your workers and looking outside your region for talent. Melissa is the founder of conciergeelite.com, a company that provides innovative employment solutions. Thank you for tuning in to the Understaffed by Melissa Brown podcast, where we discuss ways to redefine success and find success through investing in your remote workforce.

Melissa from conciergeelite.com chats with Roy Worley from royworleyvo.com who shares his journey of transitioning from a pastor and teacher to a successful voiceover artist. He emphasizes the importance of hard work and dedication in this field, and advises those looking to break into the industry to consider narrating fiction and children's books to build credibility. Roy also stresses the challenges of starting and running a business and encourages listeners to seek expert coaching. He discusses various platforms for marketing oneself, highlighting LinkedIn as a top choice. Roy emphasizes the importance of professionalism in any industry and provides his contact information, including a website, email, and phone number. He shares an example of a recent voiceover project and offers his public speaking services to others.

Melissa conciergeelite.com David Hall geniusvets.com on today's episode of the Understaffed podcast, chat about his experience in the world of business and search engine optimization. He talks about the changes he's seen in the digital marketing industry and how it can be a challenging business model for agencies. David also shares his work in the veterinary industry and his mission to help independent practices thrive. The team at geniusvets.com is dedicated to providing great information about pet care and representing the voice and opinions of veterinarians online. They aim to connect people searching for information with high-quality service providers. They also recognize the importance of avoiding the pitfalls of scaling too quickly. In addition to discussing these topics, David emphasizes the importance of creating a positive work environment, building a strong brand, and having a successful recruitment process. He also highlights the importance of understanding and communicating one's mission and values in hiring staff and doctors.

Steve Reed vectyr.com & Melissa conciergeelite.com discuss his experience as an entrepreneur and provides valuable insights into starting and running a successful business. His background in marine construction gave him the knowledge and drive necessary to succeed as an entrepreneur. At the same time, his passion for artistry allows him to create unique products that appeal to consumers. He also has a podcast where he discusses different topics related to creativity and self-development. Steves Linkedin - linkedin.com/in/stevereedbrands

Melissa meets Traci Chernoff who is the Senior Director of Employee Engagement at Legion Technologies and an experienced HR leader. Prior to joining Legion, Traci spent nearly a decade in key HR leadership roles for both Big-Box and Luxury retailers directly supporting retail management and hourly teams across North America; most recently, Traci worked as a Director of Human Resources for a Global Luxury Retailer. Traci is the Host and Creator of the podcast, “Bringing the Human back to Human Resources” where she destigmatizes HR by uniting employee demands and business needs while simultaneously challenging the perceptions and stigmas surrounding HR. Traci's contact details below www.linkedin.com/in/hrtraci/ hrtraci.com traci.chernoff@legion.co

Lynn Whitbeck is the founder and CEO of petite2queen.com and Melissa conciergeelite.com discuss sales and how Lynn's company facilitates growth with clients. In this episode we cover that it's essential to understand who your sales avatar is and what their needs are to attract them. You can research demographics and psychographics by using government resources or online tools. Once you understand your target market, create content that addresses their needs and concerns. You can also use this information to create lead magnets, social media posts, and email campaigns that promote your product or service. Finally, make sure you provide valuable bonus content to your clients in exchange for their contact information so you can continue nurturing the relationship. Lynn provides valuable insights on improving sales profits with five proven strategies rapidly. She also offers a master class and a TV show that teaches people how to market their businesses effectively.

Melanie Collette from Money Talk with Melanie interviews Melissa from conciergeelite.com on 98.7 the coast and they talk about the benefits and challenges of remote work. A great interview full of insight on making the most of the opportunities that are available with todays technology to solve staffing and business issues. Melanie's instagram instagram.com/melanietcollette

Charline shares from ArukahNLD.com her experiences with Melissa from conciergeelite.com of being financially unstable and having to make tough choices in her life and those decisions drove her to and then later become successful and run a large team of people. She talks about how feelings of guilt crept in and overcoming these feelings by forgiving herself and seeking guidance from God. Even with huge success situations arose where Charline had to choose between staying loyal to her company or standing up for what was right for herself and the people under her command. She risked it all. She had to make a moral choice to walk away from her business and team, and this experience led her to start another business that helps people improve their financial fitness. You can Contact Charlene at charbucher333@gmail.com to learn more. Charline also talks about her experiences with sex trafficking and how she started to learn more about the issue and what can be done to help. She also shared her business Arukah that could help support sex trafficking victims and provide them with a way to restore their lives. Visit ArukahNLD.com to see more.

Today's podcast is about leadership and, specifically, how to manage people effectively. Melissa from conciergeelite.com talks about the difference between managing and leading and how effective managing can be when done correctly. She also discusses emotional intelligence (EQ), a critical factor in being a successful leader. EQ helps you identify your own emotions and those of others and can help you conquer your weakness. The main points covered in this episode include: Why admitting mistakes is essential as a leader Four reasons why leaders should accept when they make mistakes How vulnerability strengthens the team and builds trust between leaders and their employees.

Rebecca Fleetwood Hession from wethrive.live & Melissa from conciergeelite.com discuss a leader's job is to be intensely self-aware and to look at the needs of their team or company to be effective in the current economy. Quiet quitting, overworking, and lack of thriving are all responses that lead to burnout. The Industrial Age model of work was designed for humans to work together and make a difference. We need leaders who understand psychology and human needs to create & grow a successful business. Rebecca talks about how businesses have to change to keep up with the ever-changing needs of their customers. Finally, she discusses dream killers and negative thoughts that prevent people from achieving their goals. Rebecca talked about how it's essential to take a step back and zoom out to find the answers to our business and relationship challenges. She encouraged women to listen to themselves daily and let their intuition guide them. Check out Rebecca's website & social media below Website: www.wethrive.live Social Accounts: https://www.instagram.com/rebeccafleetwoodhession https://www.facebook.com/fleetwoodhession https://twitter.com/rebeccahession https://www.linkedin.com/in/rebeccafleetwoodhession https://www.tiktok.com/@rebeccafleetwoodhession

Tommy Breedlove from tommybreedlove.com talks with Melissa from ConciergeElite.com about his experience as a speaker and how he believes it is essential to be Legendary in one's life. He also discusses his book, "Legendary". He went from being successful and happy in his early career to becoming unhappy and scared later. Reflecting on his life he explains that it was due to him chasing after things that did not truly make him happy (such as success or popularity ). He eventually realized that he needed to prioritize himself first and build positive habits to be content and fulfilled. This led him to develop a more fulfilling relationship with himself, his family, and his friends and increased success in all areas of his life. Discussing the importance of self-awareness, leadership, and investing in oneself and one's people. He also stresses the importance of asking for help and being surrounded by those who will challenge and help you grow. Tommy Breedlove shares some nuggets of gold from his latest podcast, including advice on how to find a tribe and join the legendary life leadership movement. He also recommends reading Legendary: How To Become Elite World-Class in Business and Life, an audiobook he authored. Tommy invites listeners to email him at tommy@tommybreedlove.com for more information about joining his community or attending one of his upcoming retreats.

Eric Dunavant from ericldunavant.com & Melissa from conciergeelite.com chat about his personal story of how his father's veterinary practice went bankrupt. That inspired him to transition into the financial planning industry, where he now provides coaching to business owners on avoiding similar failures. They discuss the importance of having basic insurance, savings, and a work/life balance to maintain healthy relationships. Eric shares an anecdote about how his father's veterinary practice initially found success because he put himself first and invested in his family and employees before investing in the business. They talk about the importance of taking care of oneself and then taking care of one's employees similarly. He emphasizes that it is essential to focus on return on intention, which is different from return on investment. The speaker also has a book and podcast called Redefining Success. They talk about setting goals for next year and how to do it using the Kingdom ROI Truth map. Erics Linkedin can be found here linkedin.com/in/ericdunavant Keywords: veterinary business, personal story, father's event, culture of investing in people

Baran Schultz from schultztechnology.com & Melissa from Concierge Elite conciergeelite.com chat about his company specializing in veterinary technology. His product fetchitdata.com helps clinics manage their records with their practice management software & saves partner hospitals time on customer service calls. The episode discusses how the Fetchit software has helped to improve customer service at veterinary clinics. The software is a time-saver for CSRs, helps keep records up to date, and enhances client relationships. It also integrates with many practice management software systems. The Schultz Technology team is excited to offer their Fetch technology as a recommended service for clinics. Fetchit helps clinics protect their systems from cyberattacks and provides enhanced client relationships. The Schultz Technology team offers free site assessments and monthly pricing plans.

Sheri Vandermause from dvmelite.com & Melissa from conciergeelite.com discusses her work as an engagement specialist at DVMElite. She worked as a company client for five years and joined in 2016. She outlines how DVMElite helps practitioners focus on their growth and work-life balance. Sheri also discusses the importance of digital marketing and strategy for veterinary practices. The episode discusses how DVMelite helped a doctor regain balance by providing support and resources such as account managers and mastermind groups. Sheri also talks about Covid and how it accelerated the need for marketing and remote support for veterinary care. They discuss how the practice owners benefit from their community of practice partners. They discuss how being part of a community allows practitioners to share experiences and strategies, which helps them to avoid making mistakes and to grow their businesses. They also mention that there is no charge for consultations with DVMelite's consultants and that they are willing to work with practitioners who are a good match for each other.

Tara Mccarthy from galaxyvets.com & Melissa from conciergeelite.com discusses the story of Tara's professional journey, which started with working hard to get into veterinary school and then moving to New Zealand for an adventure. As a young mother, she had a dark patch, working long hours while raising two children. After returning to Canada and finding herself unable to find a work-life balance, deciding to leave private practice and switch to health and wellness consulting. Now works part-time from home, helping other people find balance. Tara reflects on her time as a veterinarian and how she eventually changed careers to become a teacher. She talks about the challenges of balancing work and life and recommends that people find ways to be happy at work. Humans are naturally pessimistic, and can lead to unhappiness in social media-driven environments. They also discuss the importance of happiness in one's professional and personal lives and recommend self-examining what makes someone happy. Tara also suggests ways employers can retain employees, including paying them more, providing more breaks, and recognizing employees. Finally, they talk about how technology is changing veterinary practices and how veterinarians are moving faster than other industries in adopting new technologies. This episode discusses the possible effects of a recession on veterinary medicine and how Galaxy Vets is trying to help its members by providing financial assistance, technology advances, and employee ownership. It also mentions that if you are looking for a change in your career or need help with your business, Galaxy Vets is always happy to help.

Shawn and Ivan from the Veterinary Innovation Podcast have Melissa on their show to discuss remote staff and desk management. They cover the dynamic of having a remote team member and how it can increase revenue and improve retention. Many workplaces began utilizing remote work when the coronavirus pandemic hit. Veterinary clinics somewhat resist remote work from their employees. What role does remote work in veterinary medicine play, and how can we integrate our employees, so they equally excel at these jobs?

Dr Diane Cosko of mountainairevet.com discuss how Concierge team from conciergeelite.com help clients, explaining that the team is educated about veterinary care. They also mention that they have a remote answering service in case of power outages. The Concierge Elite team helps businesses run smoothly by providing live texting service, transcription of calls, and AI transcription of all calls. They also offer a flat fee for lead management. Dr Cosko is a great example of how the Concierge Elite team has helped them save money and be more convenient for their clients. After working as a receptionist for several years, she transitioned to law school part-time and eventually passed the bar. She then started working as a remote receptionist for a law firm, and noticed an increase in medical malpractice lawsuits and veterinary malpractice lawsuits. She also recommends pet insurance on one's own pets as an affordable way to protect them in case of emergencies. The speakers discuss how having remote employees has helped them because it has taken the stress out of the hiring process and they can find the perfect employee without interference. Keywords: covid, meeting, covid challenges, covet hit, small community in california

Dr Len Tau drlentau.com, Melissa & Alissa conciergeelite.com discuss how Covid has changed the way businesses operate by making them more reliant on technology and social media. He also mentions that Covid has made it easier for dentists to find new staff, as well as keep current employees loyal. Dr Tau concludes the conversation by saying that this is a great topic to discuss because staffing is one of the most important aspects of running a successful business. The host, Melissa Brown, introduces the guest, Dr. Len Tao, and they discuss Covid's impact on the veterinary optical industry. They also talk about how Tao runs his dental practice. Finally, they talk about today's topic: the dental industry. Melissa Brown and her co-host, Alissa, are talking to Dr. Len Tau about Covid, a dental crisis that affected many doctors and dentists. Dr. Tao tells the hosts that Covid changed the way businesses operated and how patients felt about returning to the office after Covid. He also says that practitioners need to focus on running their business well in order to remain profitable. Melissa asks Dr. Tau about his experience with online reviews, and he says that they are an important part of any practice's marketing strategy. Keywords: covid, dental, dentist,

The Melissa discusses the benefits of remote work, and how conciergeelite.com is different from other companies in this field. They mention that 70% of employees would like to work remotely, and that remote work has grown by popularity 91% over the last ten years. They also mention that Conciergeelite takes care of all HR related tasks for businesses hiring remote workers, including payroll and insurance. Finally, they say that one of their favorite things about working at Conciergeelite is when clients reach out to them with great candidates. We discuss the trend of remote working, which has increased in recent years. They explain that Concierge Elite is different from call centers in that they specialize in finding a "perfect and right fit" for an office, whether full or part time. They also discuss how Concierge Elite handles HR and training for remote employees. Finally, they give a shout out to Lacey Horton, one of the Concierge Elite employees, and ask listeners questions about their experience with remote work. The team discuss the importance of remote employees, how to find and hire them, and the key skills that they train in. They also mention that Concierge covers a lot of the costs associated with having a remote employee, such as training, recruitment, and HR. The importance of hiring remote teams and training for these employees. They also mention the challenges of hiring remote teams, such as communication difficulties and the cost of doing so. Finally, they discuss diversity, equality, and inclusion in regards to hiring remote team members. Keywords: recruiting, remote worker, conciergeelite, ten tips for recruiting

The Melissa discusses the concept of workplace happiness, which has changed over the years. Sponsored by ConciergeElite.com The current generation is not as happy with their jobs as previous generations were. Quiet quitters are employees who quit without saying anything to their coworkers or managers. Management tries to deal with quiet quitters by firing them, but this only makes the situation worse. Instead, management should try to understand why the employee is quitting and address any issues that may be causing unhappiness at work. Melissa provides tips on how to deal with employees who are "quiet quitters," or those who quietly leave their jobs without telling anyone. The speaker suggests that managers try to create a culture where employees feel appreciated and motivated, and that meetings should be work sessions instead of social events. If an employee is unwilling to put in the effort required for their job, it may be time to part ways. Leaders should also be aware of the current market conditions and adjust their rewards system accordingly. Melissa discusses the phenomenon of "quiet quitting," which is when employees quietly quit their jobs without telling their managers. The speaker argues that managers should try to increase employee morale by giving praise and engaging in open and honest communication, as well as paying more money if necessary. Finally, the author suggests that managers be aware of which employees are not invested in their work and make adjustments accordingly. Keywords: quiet quitting, workplace happiness, management ploy, expectations of work life balance, communicating with employees

Melissa from Concierge Elite https://www.conciergeelite.com introduces Laura Durfee from Galaxy Vets https://galaxyvets.com to talk about the Two employees you didn't know you needed. COVID had two significant impacts on the talent function. First, it proved that many functions could be performed remotely. Second, it dramatically expanded the opportunities within the gig economy. This shifted the power dynamic between employee and employer expeditiously, forcing employers to innovate and become more flexible in the approach to talent attraction and retention. COVID was a compelling case for staying ahead of the curve where talent is concerned; companies already remote didn't have to pivot quite as hard.

Melissa from Concierge Elite https://www.conciergeelite.com introduces Cassandra Parsons from ViziSites https://www.vizisites.com to talk about the 2 employees you didn't know you needed. Appearing on the show Alissa Davis, Melissa Brown, and Cassandra Parsons. Discussing Vizisites, their experience working with them, and Cassandra's experience in marketing. Cassandra shares that she has over a decade of providing wonderful results for her clients in marketing and also has a love for food and wine. Melissa is excited to have her as a guest speaker as she is able to share valuable information with the audience when working in the fields of digital marketing, small business marketing and branding. Graphic from Vizisites

Concierge Elite has changed the game in the staffing industry with CEO Melissa Brown and Alissa Davis. Learn more here - https://www.conciergeelite.com

Melissa appears on the I Vet So hard Podcast to discuss the perfect staffing solution for your practice business. Learn more about Concierge Elite At conciergeelite.com

I'm Melissa Brown, business builder, mother and your podcast host. Join me on understaffed, where we speak to successful business professionals and redefine traditional staffing, culture and employee experience post 2020. Let me ask the hard questions about how business are surviving and flourishing today. Visit us on conciergeelite.com for more information.the podcast is available on Apple and Spotify and where all good podcasts can be found just search understaffed Melissa brown