Podcast appearances and mentions of len tau

If you're investing time and money into attracting new patients but still struggling to build long-term loyalty, this episode is for you. Great dental marketing doesn't stop when a new patient books—it starts the moment they walk through the door. And no one understands that better than Victoria Porter, founder of Bitemark Media. With a background in luxury hospitality and a passion for branding, Victoria brings a fresh perspective to dental marketing—one centered around real relationships, high-quality care, and community connection. In this episode, Victoria and Dr. Len Tau dive into: Why patient retention is the most underrated growth strategy in dentistry How to align your office experience with your brand voice The key touchpoints that keep patients loyal, even between appointments Creative ways to offer value without falling into the "discount trap" How to build a loyalty program that actually works And why believing in your brand's mission is the ultimate secret weapon Whether you're opening your first practice or looking to refresh your approach, Victoria shares practical advice (and real-life examples) for creating a practice that patients want to return to—and rave about. — Key Takeaways 00:42  Introduction and Event Announcement 01:56 Meet Victoria Porter: A Dental Marketing Powerhouse 05:06 The Importance of Patient Retention 10:06 Enhancing Patient Experience and Brand Voice 15:20 Nourishing Patient Relationships Beyond the Office 23:54 Implementing Loyalty Programs in Dental Practices 29:55 Authenticity in Patient Care 31:58 Lightning Round Q&A 37:26 Conclusion and Contact Information   — Connect with Victoria Linkedin: https://www.linkedin.com/in/victoriasoleil/

Before a new patient reaches your office, before they even schedule an appointment, they do a search online to learn more about you. When they search, does your dental office make a good first impression? Do you show up toward the top of search results? Do you have positive reviews and a 4 or 5-star rating? If not, it's time to build a stronger online reputation. With over 1,600 reviews and a 4.9 rating for his own dental office, Dr. Len Tau learned that positive reviews were an enormous source of new patient growth for his practice. He now teaches dentists and teams how to improve their own online presence with smart marketing and social media strategies. In this episode of The Double Your Production Podcast, Dr. Tau is sharing his best tips for boosting reviews and attracting more new patients into your practice. We're also thrilled to announce that Dr. Tau will be joining us at our upcoming Summit in Austin, TX to talk about how to increase 5-star reviews and grow your practice. Learn more about the conference and get your tickets here: https://www.theteamtraininginstitute.com/summit 

Are you working harder than ever but still feel like you're not living the life you dreamed of when you started your dental journey? You're not alone—but here's the good news: it doesn't have to be this way. If you're a dentist looking to work smarter—not harder—and live the life of your dreams, this episode is for you. I'm Dr. Len Tau, and today, I had the privilege of speaking with Scott Manning, founder of Dental Success Today, a dynamic coach, author, and speaker with nearly two decades of experience helping dentists achieve the perfect balance between professional success and personal fulfillment. What We Covered: In this jam-packed episode, Scott and I explored: Doubling Practice Profitability Why profitability isn't just about top-line growth but maximizing what you take home. Strategies like seeing fewer patients while delivering greater value to each one. The importance of leveraging your time and focusing on meaningful work. Freeing Up Time for Life and Practice How to design your practice around your life goals—not the other way around. Using time leverage and efficiency to spend less time working while still thriving financially. Reducing Insurance Dependence Why dropping low-paying insurance plans can boost your profitability and reduce stress. Steps to educate patients and shift to a patient-centric practice model. Achieving Financial Freedom Building multiple streams of income from within and outside your practice. Strategies for creating passive income so you can work by choice, not necessity. Scott shared his actionable insights, like knowing your average visit value, mastering comprehensive care, and the power of reverse-engineering your goals to build the practice—and life—you truly want. Key Takeaways Welcome and Introduction to Scott Manning (00:00) Scott's Journey from Martial Arts to Dentistry Coaching (04:22) Aligning Life Goals with Business Goals (08:00) Doubling Practice Profitability (09:36) The Four Pillars of Dental Practice Success (12:31) Small Business Math to Free Up Time (13:42) Maximizing Hourly Production and Visit Value (17:58) Reducing Insurance Dependence (20:40) Achieving Financial Freedom (26:38) Embracing Entrepreneurship in Dentistry (29:30) Lightning Round: Personal and Professional Insights (30:18) How to Connect with Scott Manning (35:38) — Connect with Scott: Website Email — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Is sales really a "dirty word"? Not for Cathy Hazen, and this episode will show you why embracing the power of "no" is key to getting more "yeses." Dr. Len Tau sits down with Cathy, a seasoned expert with over 30 years of sales and management experience, to explore the secrets to boosting case acceptance and empowering your dental team. From managing orthodontic practices to creating virtual office manager services, Cathy's passion for team development and patient-centered sales strategies shines. In this episode, Cathy and Len discuss: Why every member of your dental team is a salesperson (even if they don't realize it). Strategies to create a successful sales department within your practice. The importance of consistent processes for presenting treatment plans. How to overcome the fear of hearing "no" and why it leads to more "yeses." Tactics to follow up effectively with patients who don't commit immediately. — Key Takeaways: How Cathy Hazen Helps Practices Thrive (02:08) Changing the Stigma Around Sales in Dentistry (05:57) Should Dentists Take on the Sales Role? (12:09) The Importance of a Dedicated Sales Department (14:06) Who on Your Team Needs Sales Training? (16:57) Getting Your Team on the Same Sales Page (17:08) Mastering the Close: From Finances to Commitment (20:26) Follow-Up Strategies to Close the Deal (24:37) How Often Should You Follow Up? (27:50) Lightning Round Q&A with Cathy Hazen (29:23) — Connect with Cathy: Website Special Offer for Listeners: Complimentary 1-hour consultation to discuss opportunities for improving your practice's sales process. Reduced consulting fee of $850/month for the first quarter. — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!  

Are you a new dentist feeling overwhelmed and unsure about your career path? Dr. Cole Herzik's journey might be just the inspiration you need. Dr. Herzik, a recent dental school graduate, is already making waves in our industry. As the CEO of the Private Dentist Alliance and founder of the MAN nonprofit, Cole shares his unique approach to finding purpose in dentistry beyond clinical practice. Dr. Herzik's proactive approach to learning and networking led him to perform advanced procedures and speak at conferences within a year of graduation. For Dr. Herzik, mentorship has been a cornerstone of his professional development. He firmly believes that by learning from those who have walked the path before him, he can avoid pitfalls and accelerate his growth. "I want to pick all those people's brains so that I don't have to make as many mistakes or fall into those pitfalls or have those negative things happen to me along the path," he says. He reveals how it all started with a single Facebook friend request and how mentorship and continuous education have shaped his career so far. Dr. Herzik also discusses his ambitious vision for improving dental education as well as the importance of understanding the business side of dentistry. Don't miss this conversation that encourages you to find your "why" in dentistry. Tune in now! — Key Takeaways: Dr. Herzik's journey from dental student to CEO (00:00) Importance of mentorship in dentistry (06:52) Finding your "why" in dentistry (12:55) His extensive CE journey post-graduation (16:43) The Private Dentist Alliance and improving dental education (20:40) Importance of business knowledge for dentists (26:31) Lightning round Q&A with Cole (28:46) — Connect with Dr. Cole Herzik: Instagram Private Dental Alliance The M.A.N Podcast — Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.   Use code RAVING to save $100 on registration. — Learn proven dental marketing strategies and online reputation management techniques with Dr. Len Tau.  This podcast is sponsored by Dental Intelligence. This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists.  Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

AGD2024: Len Tau, DDS, Birdseye by Academy of General Dentistry

In today's episode, we tackle a huge pain point for dentists: the sky-high prices for equipment.  A not-so-widely-known fact is that there's a dental tax on equipment. In other words, one machine will be much more expensive for a dentist than for a veterinarian. But there's an innovative tech platform that can help dental professionals find the best deals through data and AI, and today's guest is going to share everything you need to know about it. Yasin Abbak is the founder of GroupUps, a new-age DSO for independent businesses. He has an impressive background, having previously founded and sold a sports tech platform with over 1 million customers and a supply chain tech platform for independent restaurants.  With GroupUps, Yasin is revolutionizing the way small dental practices purchase equipment by leveraging data and AI to negotiate better pricing and organize group purchases. His goal to empower independently owned businesses to make smarter decisions and operate more efficiently has the potential to create a big shift in the industry. In our conversation, we talk about how this advanced tool helps practices save money on dental equipment. Yasin also shares key strategies on when and how to negotiate, identifying leverage points for effective bargaining, and the long-term costs of overspending. Ready to transform your purchasing power and secure the best deals for your practice? Tune in! PS. There's an exclusive freebie for all Raving Patients Podcast listeners! Claim a FREE Rate My Quote analysis by visiting https://www.groupups.com/, filling out your wish list, and letting them know Dr. Len Tau sent you.  — Key Takeaways: Meet Yasin Abbak & his company, GroupUps (00:00) Yasin explains how GroupUps operates & leverages data & AI (06:50) Getting better pricing on equipment & group purchasing (15:14) The importance of avoiding overspending (23:01) Negotiation tactics for dentists (26:17) Get your FREE Rate My Quote analysis by GroupUps (29:30) Lightning Round Q&A With Yasin (31:53) — Additional Resources: Learn more about GroupUps: https://www.groupups.com/ Follow GroupUps on Facebook: https://facebook.com/trygroupups — Learn about the upcoming Supercharge Your Dental Practice 2-day event in September:  https://superchargeyourdentalpractice.com/ Use code RAVING to save $100 on registration. — Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/ This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/ Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Dr. Andrew Vallo joins Dr. Len Tau as a guest on the podcast Raving Patients. This engaging conversation with Dr. Vallo reveals the pivotal role Google reviews play in startup success. Discover why a 5-star review starts with a 5-star patient experience and how consistent systems make all the difference.

‍‍In this episode of Monday Morning Marketing, we're stepping into a compelling discussion with Dr. Len Tau as he delves into the under-appreciated powers of reputation marketing. Exploring the crucial shift from reputation management to reputation marketing, Dr. Tau shares invaluable insights and techniques to help you grow your dental practice. Learn how to unleash the full value of five-star reviews, the importance of a solid reputation culture, and how to automate the review process for maximum impact. Discover the best response strategies to both cheers and jeers from patients, so you're prepared for anything. This episode is packed with actionable strategies you can immediately implement to transform your reputation game and see a noticeable increase in patient satisfaction!‍What you'll learn in this episode:The distinct differences between reputation management and reputation marketing and why you should transition to the latter.The importance of creating a reputation culture in your dental practice to spur five-star reviews.The best time and methods to encourage patients to leave feedback on review platforms, specifically Google.The role of automation in streamlining the review process, making it easy and convenient for patients to leave feedback.A guide to responding to reviews, both positive and negative, to maintain a strong online reputation.Dive into today's episode and upgrade the way you handle your reputation strategy forever!‍You can reach out to Len Tau here:Website: https://www.drlentau.com/Email: len@drlentau.comFacebook: https://www.facebook.com/DrLenTau‍Mentions and Links:Tools/Software:YelpBirdeyeSwellPodiumSolutionreachGoogle My BusinessTerms:NAP - Name, Address and Phone NumberHIPAA - Health Insurance Portability and Accountability Act‍If you want your questions answered on Monday Morning Marketing, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, Lynn. So talk to us about reputation management. How can we utilize this or what advice suggestions or methods can you give us that will actually help attract new patients through this form Len: of management? So first off, thanks for having me. Number one, uh, number two, I will start off by saying, I am not a fan of the term reputation management.Reputation management is in my opinion, an old marketing term. Where you are really worrying about negative reviews and hoping to find a way to get them off the first page of Google. I prefer a term called reputation marketing. So it's a way to generate five star reviews.Whichever way you want to do it. Okay. And then market it to attract more new patients. So if you look at it that way, it's a much more current term. So if you're, if you're out there and you're looking for a company to use for, you know, website design, Google AdWords, and they say, we also do reputation management to me, they're not up in the, current.You want to market your reputation. It's so important. And what does marketing your reputation allow you to do? It allows you to then do other types of marketing and the marketing is going to be so much more successful than it would have been if you didn't have the reviews behind you as kind of the foundational part of your, your Google by business page and stuff.Michael: Okay. So then what can we be doing? What can we utilize or how can we utilize this to, to better effect? our marketing and attract new patients through that process. Len: So in my opinion, the most important thing you have to do is find a way to get your patients to write reviews. And there's a very big difference between a company who says they generate reviews and a company who just sends a link to write a review.Okay, there are many companies out there that you can use, and there's a lot of communication companies that fall into this, this sector that literally, they say they do reputation, but literally, literally, they're just sending a link to the patient to do a review. In that case, the patient has to do all the work.Okay, all the work, they have to log in. They have to remember their password. They have to write everything down. They have to hit post and everything else. It's multiple steps. And that's why those products are not successful. In order to be super successful out there to get these reviews, put where you want them.And you only really want them in two or three places, depending on your geography. Google always. Facebook and then Yelp, depending on where you are. So if you're in California, New York, Chicago, Miami, Seattle, Dallas, any large city like that, Yelp is going to have more clout than if you're in, you know, a town with 12 dentists.I mean, Yelp is not going to be as important there. So you're really looking to get reviews on Google and Facebook. And why? Because everybody uses Google to find a local business. They're going to do dentists near me, dentists in my town, dentists in my zip code. And when someone's searching for a dentist or you, in fact, your Facebook page shows up on the first page of Google.So you want to put these reviews where actually your current patients are looking for you, which is on a Google search. That's how you, you take reputation marketing to the nth degree by just finding a system out there. That automatically will get the reviews, allow the patient to auto log into their, account, and within a couple of seconds, they've got a text message and they can put the review directly on your Google My Business page.That's how to take it to the nth degree, as I like to say. Michael: Gotcha. So then it's kind of like a little bit of a battle when it comes to like the metropolitan areas, when it, like Houston, LA, stuff like that. Would you recommend, hey guys, Yelp, Google, and that like that, or just focus only on Google? Len: No, in those specific cities like LA, San Francisco, you said Houston, Miami, you know, Chicago, it's, it's Google number one by far.You always have to dominate Google. There's, there's no choice out there. Your focus should be on Google. Okay. And then in those specific cities that we just mentioned, Yelp is important. Okay. Now remember someone doesn't go to Yelp and I've interviewed many, uh, local people in these towns you mentioned, and I asked them, how do they find their dentists?They don't go to Yelp to look for a dentist. They go to Google to look for a dentist. They find information about their dentist, and then they look them up on Yelp to see how their reviews are. So in those bigger cities, Yelp is more important for that reason, but people go to Yelp to look for restaurants.They don't go to Yelp to look for a dentist. There's a big difference there in the way people search. If people in California say Yelp is really important, it is. But if you don't dominate Google, people can't even find out who you are. So it's always Google first, then Yelp in those specific cities, and then much below that is Facebook.the only reason you really want to get Facebook reviews is because it shows up on a Google search. When you type a practice name in, you'll see the website's number one, and then usually Facebook is number two or three. It's visibility there. That's why you want to get Facebook reviews. Michael: Gotcha. Okay.So then that's the key. We get on Google, right? Number one, right? Especially if we're in metropolitan areas, we would Google then Yelp, right? And then Facebook. Now what? What's the next step to be like, all right, man, I want to start getting these a couple a day, a couple, maybe 15, 20 a week. You know what I mean?Like, cause we see that in some of these groups. And how, how easy is that Len: really? Reviews are basically a numbers game. So the bigger the practice, the more reviews you're going to get. I mean, that's just, it's just a numbers game. The more review requests you sent out, there's a certain percentage we expect to come back.The more you send out, the more you're going to get. So bigger practices should expect more reviews. Okay. But you have to use an automated service. And don't love self promoting myself. So bird eyes, one of them, you know, swell is a very common one. Podium is another one. Those are the three in the dental industry specifically that are designed to make the process easy for your patients.If it isn't easy, your patients will not take the time to do the review. And a lot of the services out there, they actually have their Own sites they go to. So just as an example, uh, solution reaches the popular communication software. I just had a dentist reach out to me who had 750 reviews on solution reaches page buried where you couldn't find it.And only 18 on Google. that's a shame that they didn't, they got all these great reviews, but nobody sees them. You have to make sure they're actually putting it on Google. That is such a big deal nowadays. If it's not going to Google, it doesn't help you. Michael: Gotcha. Okay. Yeah. I remember when we used to have solution reach, that was a.That was a big thing. It just populated there. And then we were like, okay, what happened? Right? And then it's weird asking the patient. Hey, can you write it again on Google? Right? And then that diminishes it big time, big time. Patients are Len: not going to do it twice. It's it's a, it has to be a one step clean process, but I know, and I know you're talking about, we're talking about reputation, but I want to make one other thing clear, especially to the startup groups.One of the missing factors is just generating reviews is not enough. Okay, just having the most reviews is not enough, especially as a newer business, you have to, you have to make sure that Google recognizes and understands your listings and make sure the listing it's called listing management, citation claiming, it's a vital part of local search, because if you only have a ton of reviews and you're listing.These are not consistent or invisible because you're a new startup. Google is, you're not going to be at the maps. And that's why people say, well, I have a thousand reviews. Why can't people find me? And it's usually because your listings are messed up. So that's a very big part for, especially for startup companies, to know that you have to make sure the name, the address, and phone number is called the NAP is consistent.It's an online huge part of local search. Okay, so Michael: that has to be consistent. Google finds you then the reviews come in Len: Yeah, so the purpose the the kind of way it works is when you make your listings consistent Which should be done before you even open your doors technically So if you once you fix the listings and you have a consistent flow of reviews coming in Consistent flow for google is one to two every single week so if you're getting less than 8 to 10 or 8 to 12 a month, you're not getting enough of them, but that factor 12, plus a consistent listing, you will rank higher on the maps than someone who's not doing it that same way we see it all the time.Michael: Okay, so then give us the game plan. Now it's we got the automation down, right? Okay, let's just say we signed up with BirdEye. We're starting to send out the links and that's it. Or do we specifically write something and then, or how does this go? Len: So, so the ideal way to use a product like BirdEye is automate the process.So we integrate into practice management software. You automate the review requests sending out. Okay. Now. It's really important. People say to me, well, I don't want to automate it because patients may write bad reviews. So if there's a filter built into the system, that's really good. It's not gating.Gating is illegal and you can't do it, which would be like thumbs up or thumbs down. So, you can't do that. You can't preempt the question like that. But if you give them a feedback button, that's even better. Where they can provide direct feedback to the practice. But you definitely want to integrate and you want to automate.And then mention to the patients when they leave the office. That they may be getting a communication asking for what I refer to as feedback, not a review, asking for feedback about their experience, and then the patients know they're going to get something. There's a higher conversion when you say something, and then we take it from there and allow the patients to write the review when it goes directly to Google from their phone.So that's the secret sauce is really, you know, having a discussion and being aware. Of what I call rep, you know, making a reputation culture in the office. If the office revolves around reputation, which basically means that you're being. examined or being, you have, you're being, having a report card written about their experiences and just making sure everybody's on their best a game.That's how you work the system and get really great reviews written by the patients other than just asking them. You can ask your patients till the cows come home to write a review on Google. You're lucky if two to three do it of every hundred. Because it's just, there's too many steps involved. So you want to make sure you make it easy for the patients to do it using a system that allows an auto login feature.And it's a simple process. It isn't simple, they won't do it. Like I mentioned that before. Yeah, Michael: that's true. That's true. I love that though, how you mentioned, uh, give us your feedback. Right, it's different. Len: Asking for feedback. Very different. Instead of a review. And it's much more comfortable. You know, it's much more comfortable for someone in the office to discuss it with a patient rather than saying, Can you write us a Google review?That to me sounds like you're begging for it almost versus can you provide some feedback about your experience? We really appreciate it. It's just an easier conversation to have in his work. I've been doing this for, you know, since 2010 now, and it's just an easy way to have a conversation with the patient.That's why we put it in those those words. Michael: Yeah. And then you let them know, like you're going to get a text message or something like in about an hour or like right now or when you leave the office or. Len: So you can certainly do it an hour after their appointment. Okay. The problem, what we found and look, I've been in this space since 2013 in the review space specifically, and I've worked with over 10, 000 dental practices.And the data shows that when you send the review request an hour after the appointment, it opens up more negative reviews coming in versus waiting until the end of the day. Okay. They all go out at once. Patients who do have a problem won't have a problem usually five, six, seven hours later, so they vent back to the practice.They don't go online directly to Google. So, I prefer them going out at the end of the day rather than right after the appointment because it also gives the practice some time to say, well, so and so didn't have a good experience, and they can turn the patient off if they have any concern that the patient may go and write a bad review.Most patients go directly to Google on their own. They don't go to use a service to do that. They will leave the office, they'll be pissed off, and they'll go to Google to write their bad review almost immediately after the appointment. If you wait till the end of the day, it 100 percent changes the results, and that's through years of doing this with, with thousands of offices, like I said.Michael: Okay. So I didn't know that. Would it also help at the end of the day? Like people are at home, relax. Oh yeah. I got to make a review kind of thing Len: versus being during the day they're running around there. If they're working, they're going from your office to back to their job. Then they have to deal with their kids.The kid throws up, you know, they, they don't have time at the end of the day, between usually six or eight o'clock, we see the best results during that timeframe by far and away, not even close to other times during the day. Gotcha. Michael: Okay. So let's just say they left the review. Awesome. Beautiful. We leave it at that or what happens after that?Len: When you say when the patient has written the review? Michael: Yeah. Like they, they're like, okay, yeah. Provide us some feedback. Boom. End of the day, link gets sent. The next morning you wake up, you're like, Oh, they left a review. Cool. Awesome. You know what I mean? And then after that, do we write back on that review?Like, thanks or nothing. Len: So I am a big fan of responding to positive reviews. I'm not a big fan of responding to negative reviews. Negative reviews, I like to take it offline and contact the patient to some extent, you know, whether it's on the phone, whether it's via email, not, you don't want to respond to that review right away.Okay, the reason that you would respond to a negative review online is because you're really responding to the people that are reading it, not to the person who wrote the review. I like to take the conversation offline and have a direct conversation with them. Okay, for positives, you have no, you don't risk anything, you can respond, look technically when you respond to a review, whether it's positive or negative, you really can acknowledge that there are patients, it's a technical HIPAA violation if you do that.Now, if you do it to someone who wrote a positive review, I don't think they're going to make a big deal about it. Okay, if you do it to a person who wrote a negative review, they may find that as a HIPAA concern, and they may report you to what's called the Office of Civil Rights. So I, I don't recommend, I recommend responding to, to positives.I would be very careful about negatives for that reason. Michael: Gotcha, okay. So the positives, we can just say like, Oh, we love you, thank you so much, or something like that, right? Len: Yeah, thanks for your, thanks for your feedback. We're so glad you, you know, love, love being our patient. Technically, that's a HIPAA violation.Okay, because you said we love being our patient by the letter of the law you're violating HIPAA by acknowledgements. Okay, but I do not believe you'll ever see a patient that reports you because they just wrote a positive review about you. If you do the same thing to a negative review.Okay. The patient may say to that, well, they just violated my HIPAA rights and they may decide to report you. It's rare. I've seen it just trying to be very frank with you here. That conversation or that review, the positive one is violation of HIPAA, but I don't think you'll ever see a problem with it. Michael: No.Yeah. That saves your butts, man. I appreciate that. So awesome. Any final words or advice or suggestions that you want to give to our listeners Len: about this? Just reputation has to be something you focus on. It's a foundational part of running your practice. When you open your doors as a startup, you want to make sure you have a consistent presence.You want to want to also want to make sure you have more than just a couple of reviews because then it looks like you're new. Okay. So, but don't be afraid to ask. Use a service that makes it easy on your patients. Don't expect to be able to do it naturally on your own because your focus is doing more as different things in the practice when you're, when you're a new practice.So the main thing is just find a way to get your patients the right reviews. It will pay off in the long run, especially because it will then allow you to spend money on marketing and get results in the marketing because of that, without the reviews, you're going to struggle with your marketing in most cases, in most areas.Michael: Awesome, man. I appreciate you, Len, and I appreciate your time, and if anyone has further questions, you can definitely find them on the Dental Marketer Society Facebook group, or where can they reach out to Len: you directly? So lots of ways. I'm always on social, so my social media is very easy, Facebook, Instagram.You can, um, I'll give you my email address and you can email me, um, but it's Len, L E N at DrLentow. com, D R L E N TAU. com. And, um, I also have my own Facebook group, so they can join the Facebook group and contact me through that. I'm very easily got ahold of. So just find, you'll find a way if you want me, you'll get ahold of me.Michael: Nice. Awesome. So guys, that's all going to be in the show notes below. So Lynn, thank you so much for being with me on this Monday morning marketing Len: episode. Thanks very much for having Michael. Appreciate it.‍

Birdeye's Dr. Len Tau joins Gary to talk about why dentists will struggle to succeed without enough Google reviews, why incentivizing your team is the best way to get more, and Google vs. Yelp.Connect with our Guest:Website: https://birdeye.com/

Meet Dr. Len Tau, DMD, a man on a mission to revolutionize the realm of dentistry. Today's episode takes you on an intriguing journey, from Dr. Tau's earliest entrepreneurial endeavors at 13, through to his current role as the general manager for the dental vertical division of BirdEye. Listen in as he unveils his unique approach to dentistry, and the creation of his groundbreaking software, 'I Social Reviews'.Next, we venture into the world of dental marketing strategies. Dr. Tau shares invaluable insights on understanding your locale and target audience, and warns of potential pitfalls when dealing with certain marketing firms. Also on the menu is a discussion about the Raving Patients Podcast, crafted to assist dentists in growing their practice, plus the significant influence of Steve Anderson and Michael Anderson on the podcast.We wrap up with a deep dive into the world of fee-for-service dentistry and the challenges that can deter dentists from this transition. Expert Steve Anderson shares his experience, suggesting that at most, a dental practice may lose up to 20% of their patient base during this shift. Tune in to understand the importance of nurturing patient relationships and tailoring your marketing strategy. Also, catch a glimpse of Len Tau's consulting business and her upcoming event, Supercharger, set to make dentistry more accessible. Join us for a captivating conversation brimming with practical insights and innovative strategies that promise to transform your dental practice.LindedIn.com/in/Leonard(Len) Tau DMDhttps://www.drlentau.comhttps://www.SuperChargeYourDentalPractice.comFearlessDentistryPodcast.comlinkedin.com/in/drjohnrgordonhttps://www.facebook.com/cosmeticdentist?mibextid=LQQJ4d

Just how important is a dentist office's online presence and Google reviews? To answer this in depth, Malika and Michelle bring on an expert. Dr. Len Tau is a retired dentist, dental consultant, speaker, podcaster, author, and the General Manager of Dental Vertical at BirdEye, a patient experience platform. His private Facebook group “Raving Patients,” is a place for dentists to discuss marketing and social media to make their offices more visible and credible. Today, Len shares how to handle a bad review, what the ideal rating is, how to ask for a review, and how to respond to reviews without violating HIPAA. 0:22 Introducing Ken 2:50 Online presence importance 4:40 SEO 8:12 How to ask for review 9:38 Negative feedback 12:55 Involving the team 14:50 Incentivizing reviews 16:10 Responding 21:00 Fake reviews 24:10 Employee reviews 27:25 Raving Patients 30:28 Yelp 31:40 BirdEye 37:52 Get in touch Dr. Len Tau drlentau.com (215) 292 2100 len@drlentau.com https://www.facebook.com/groups/ravingpatient/ https://www.linkedin.com/in/drlentau/ https://www.facebook.com/DrLenTau/ https://open.spotify.com/show/1RDCn77A9Bmoy7e9ffbtgd?si=3be8f9b3122748ac Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.co New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

Are you happy with where you are right now? After spending countless years helping high-achieving CEOs and dentists achieve their goals, Julieanne O'Connor reveals how most dentists are still unhappy, no matter how much they've achieved. And, most often than not, it leads to serious burnout. But how can dentists prevent burnout? Julieanne O'Connor is an award-winning author, actor, TEDx speaker, brand strategist, corporate trainer, and Quality of Life coach.  In this week's episode, Julieanne shares how you can leverage your influence while understanding your why and prioritizing living a quality life. Julieanne also explores the downside of perfectionism among dental practitioners, the power of collaboration, how to set a vision, and more. Tune in now to find out!   Key Takeaways  Being driven by meaning explained (03:21) Recognizing your why (04:35) How perfection plays a role in your life (08:52) Leveraging influence and using it properly (11:22) On collaboration and working with a potential influencer (16:22) How to tie your needs to your vision (19:32) Best practices to set a vision (21:32) How to weave possibility into your dental practice (22:55) Lightning round Q&A (28:09) Additional Resources Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/ *** Use the promo code "RAVING" to get $100 off! --- Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/ This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Don't miss out on this vault episode with Dr. Len Tau. As you may know, he's well known for helping dentists everywhere make more money, improve their online reviews, increase case acceptance, and overall be better than they were the day before. Listen in as Dr. Tau shares with us his unique approach to having an impressive patient experience and how to master the art of case acceptance.We cover:Proactively engaging with patients to skyrocket case acceptanceRecognizing faults and taking constructive criticism Time blocking your schedule for success How to go above and beyond and blow your patient experience out of the waterThe importance of online reviews and welcoming feedback with open armsYou can reach Dr. Leonard Tau by visiting drlentau.com or by phone or email: (215)292-2100 or len@drlentau.com. See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

Are you looking for ways to successfully grow your dental practice? In the latest podcast episode of Financial Flossing featuring Ross Brannon and special guest Len Tau, DMD, you'll learn why reputation marketing is the key to success. According to Len Tau, “The key to my success, and the key to my client's success, is that they put a focus on the reputation side of things. They develop a reputation culture in their office, so everything revolves around the reputation. And then they use that reputation to do other things from a marketing perspective and it significantly increases their return on investment.” If you're looking to make your practice successful, don't miss this episode! Here are few tips you'll get by listening to this episode: ✅Reviews and Reputation Culture in Today's Market ✅The Importance of Reviews and Systems for Dentists ✅The Benefits of Using Reviews to Enhance Your Practice's Marketing Strategy  ✅Marketing for Dental Practices: Leveraging Third-Party Financing ✅Topic: Supercharge Your Dental Practice - A Two-Day Intensive Boot Camp More about Leonard Tau, DMD DR. LEN TAU THRIVES ON HELPING PRACTICES MAXIMIZE THEIR ONLINE REPUTATION, MARKETING, AND SOCIAL MEDIA STRATEGIES. WITH 4.9 STARS FROM OVER 1,600 REVIEWS FOR HIS OWN DENTAL PRACTICE, HE TEACHES PROVEN STRATEGIES HE USES FIRSTHAND TO GROW HIS PRACTICE.   Connect with Dr. Tau:                     Seminar: https://superchargeyourdentalpractice.com/          https://www.drlentau.com/          Instagram: https://www.instagram.com/drlentau/          Facebook: https://www.facebook.com/drlentau          YouTube: https://www.youtube.com/channel/UCrrpZcuJAXcWErmB-DNiveg                #FinancialFlossing #DentalPractice #BusinessOwnership #ThirdPartyFinancing #GoogleReviews #YelpReviews #RavingPatients #ReputationMarketing   #dentistry #dentists #orthodontics #endodontics #prosthodontics #dentalinvestor     Learn more about your ad choices. Visit megaphone.fm/adchoices

We are joined by Dr. Len Tau to discuss How a Negative Review Can Be Good For Business and much more!Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for both patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellencein Philadelphia in 2007, Len practiced full-time while consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and 100+ Tips to 100 5 Star Reviews in 100 Days released in March 2022.In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices.  In October 2021 he sold his dental practice but continues to provide his patients dental care 2 days per week while commuting from Parkland , Florida where he has resided since October 2020. In July 2022 Len announced his retirement from clinical practice effective December 2022 .Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance.Learn more:drlentau.com ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/

Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while consulting with other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular Raving Patients podcast. He recently authored the book Raving Patients and 100+ Tips to 100 5-Star Reviews in 100 Days released in March 2022. Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance.

Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while consulting with other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular Raving Patients podcast. He recently authored the book Raving Patients and 100+ Tips to 100 5-Star Reviews in 100 Days released in March 2022. Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance.  Dr. Tau and Dr. Segal discuss reputation marketing best practices specific to dentists - but the take-home points resonate with all healthcare professionals. Join us.

Dr. Len Tau is warmly referred to as the reviews doctor because of his dedication to helping other dentists improve their businesses through reputation management and the power of online reviews.Online reviews greatly influence modern consumer spending habits. These reviews determine your business's reputation and whether people can trust you.Patients will look at a dentist's online reviews before deciding if they will go or take their kid there. Unfortunately, some of these things are not taught in dental school for many dentists.The majority of dentists and other professionals are not very good entrepreneurs and would rather focus on the clinical side. But the reality is that you can be the best clinician in town, but nobody knows about you. You have to market your practice.Dr. Tau helps other dentists get more and better reviews to expand their online footprints to make them more visible and attract more patients.His advice on online reviews also applies to other entrepreneurs, so tune in and learn how to attract more customers through the power of the online review.Key Takeaways- When Len first realized he was an entrepreneur (01:31)- The intersection between business and professionalism (06:00)- The state of mental health in dentistry (08:12)- Negative reviews are not your identity (12:36)- Everything around the consumer revolves around reviews (13:42)- Create raving customers for your business (14:43)- Do what you only enjoy (19:25)- Helping consumers through your marketing (24:51)Additional Resources:Connect with Dr. Len Tau- Website- Facebook- Instagram  -------You can find the transcripts and more at http://bizninjaradio.comBe sure to follow me on Instagram @bizninja---Subscribe to the podcast on Apple, Spotify, Google, Stitcher, YouTube, or anywhere else you listen to your podcasts.If you haven't already, please rate and review the podcast on Apple Podcasts! 

Dr. Marty Jablow, David Pleva, & Tim Caruso at ADA SmileConEpisode #521 with Dr. Marty Jablow, David Pleva, & Tim CarusoDo you have pain in your wrists, neck, or back? Then you need to listen to today's episode! To talk about this important but overlooked subject, Kirk Behrendt brings in three experts, Dr. Marty Jablow, David Pleva, and Tim Caruso, to help dentists and their team prevent and treat the physical suffering that comes with dentistry. From prophylactics to choosing a great mattress, they offer the best advice for recovering from long, stressful hours at the office. To start feeling recharged and pain-free today, listen to Episode 521 of The Best Practices Show!Episode Resources:Dr. Jablow's email: marty@dentaltechnologycoach.com Dr. Jablow's Facebook: https://www.facebook.com/jablowDr. Jablow's blog: https://dentechblog.blogspot.comDr. Jablow's social media: @martyjablowTim's email: carusopt@ameritech.net David's email: dplevapt@sbcglobal.net Subscribe to the Best Practices Show PodcastJoin ACT's To The Top Study ClubJoin ACT's Master ClassSee our Live Events Schedule hereGet the Best Practices Magazine for Free!Write a Review on iTunesLinks Mentioned in This Episode:Raving Patients: https://www.facebook.com/groups/ravingpatientWestin: https://www.westinstore.comMain Takeaways:Start taking care of your body ASAP.Be mindful of your posture throughout the day.Learn how to breathe properly and practice it daily.Accommodate your body for aging and other changes.Sometimes, it's okay to ask patients to accommodate you.Don't forget about your team members. They are suffering too.Quotes:“Bury [bad reviews] with good ones. That's really the thing. I'm lucky. We get really good reviews. We've got a lot of them. You can use companies to get them. There's a Facebook Group Dr. Len Tau runs, which is Raving Patients. You might want to get in that and some of the stuff there. With that, you have to remember that we're all going to get bad reviews. My office gets an occasional one-star review. But most of them are not about treatment. A lot of it is strictly about money. And you know what? People will dismiss some of that stuff. But some of them have legitimate complaints. And you know what? You need to address them. But unfortunately, you cannot address them in public. Be very careful what you say. There are HIPAA violations and...

REPUTATION MANAGEMENT - Why is it so important and how can you improve it?  Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for both patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellencein Philadelphia in 2007, Len practiced full-time while consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon to be released 100 Tips to 100 Reviews in 100 Days In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices.  In October 2021 he sold his dental practice but continues to provide his patients dental care 2 days per week while commuting from Parkland , Florida where he has resided since October 2020.  Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance. 

Dr. Len is back with us today to talk about what dental practices should be doing for more visibility and credibility. Dr. Len shares advice on why you should stop your marketing spend until you have a steady flow of reviews for your practice. This is one of the biggest mistakes that Dr. Len sees with practices, that practice owners are spending tons on marketing without the reviews to back it up. Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for both patients and other dentists.  After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon to be released 100 Tips to 100 Reviews in 100 Days  In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices.  In October 2021 he sold his dental practice but continues to provide his patients dental care 2 days per week while commuting from Parkland , Florida where he has resided since October 2020.   Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance. 

Dr Len Tau drlentau.com, Melissa & Alissa conciergeelite.com discuss how Covid has changed the way businesses operate by making them more reliant on technology and social media. He also mentions that Covid has made it easier for dentists to find new staff, as well as keep current employees loyal. Dr Tau concludes the conversation by saying that this is a great topic to discuss because staffing is one of the most important aspects of running a successful business. The host, Melissa Brown, introduces the guest, Dr. Len Tao, and they discuss Covid's impact on the veterinary optical industry. They also talk about how Tao runs his dental practice. Finally, they talk about today's topic: the dental industry. Melissa Brown and her co-host, Alissa, are talking to Dr. Len Tau about Covid, a dental crisis that affected many doctors and dentists. Dr. Tao tells the hosts that Covid changed the way businesses operated and how patients felt about returning to the office after Covid. He also says that practitioners need to focus on running their business well in order to remain profitable. Melissa asks Dr. Tau about his experience with online reviews, and he says that they are an important part of any practice's marketing strategy. Keywords: covid, dental, dentist,

In this week's episode of the How I Built my Tribe podcast, we speak with Dr. Len Tau, General Manager of Dental Vertical at BirdEye, dentist in Northeast Philly, speaker, consultant, podcaster and author. Dr. Len is passionate about assisting practices in optimizing their online reputation, marketing, and social media strategies. With 4.9 stars out of over 1,600 evaluations for his own dentistry business, he teaches tactics he personally employs to expand his practice. In today's conversation, Dr. Len shares his entrepreneurial career and the lessons and experiences he gained along the road. [18:05] Journey – Dr. Len describes his journey by detailing his beginnings and progress as he explores different entrepreneurial avenues. [28:12] Time Management – Dr. Len gives his opinion on the significance of effective time management in his life. [32:03] Setting Goals – Dr. Len shares about his 10-year plan in which he began establishing goals for himself as a child. He further mentions how he admires giving people the impetus or clarity they need to achieve their goals. [37:51] Relationships – Dr. Len discusses his connections in his life while highlighting the support he gets from his wife. [42:16] The Steps – Dr. Len explains how to find the guts to move out of the comfort zone and try something new. Resources: Connect with Dr. Len Tau: LinkedIn: linkedin.com/in/drlentau/ Website: drlentau.com/

Dr. Len Tau is with us today to talk about his journey in dentistry and how he was able to get off of the dental treadmill. You won't want to miss his story! Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for both patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon to be released 100 Tips to 100 Reviews in 100 Days In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices.  In October 2021 he sold his dental practice but continues to provide his patients dental care 2 days per week while commuting from Parkland, Florida where he has resided since October 2020.  Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance.

Zara Basiri (Founder at Dental Profit Machine) Interviewing Dr. Len Tau. Dr. Len Tau is a dental practice owner, consultant, author and speaker with astronomically high case acceptance rate of above 80%. Listen to this podcast where he shares quite a few very helpful resources, technologies and strategies that helps you improve your case acceptance rate drastically. If you are interested to work with him directly to get more custom help on your growth and closing rate, the best way to contact Dr. Len Tau is by visiting his website on https://drlentau.com/ or emailing him at len@drlentau.com. ********** Are you sick and tired of being stuck where you are for years despite spending so much in ineffective marketing services or strategies? I totally get that, our clients were tired and burnt out for years before they came to us and we amazed them by multiplying their new patients and help them reach their goals within short few months only. Ready to take your dental practice to the next level?

Our guest in this episode of Dentists, Puns, & Money is Dr. Len Tau. Dr. Tau is many things... dentist, speaker, podcaster, author, and consultant for dental reputation marketing. In our conversation, we focus on his latest book: 100+ Tips for Getting 100 Five Star Reviews in 100 Days.  Dr. Len and I dive into why online reviews are critical for a dental practice, how to prompt patients to leave google reviews, and what a dentist should do with a bad review.    As a reminder, you can get all the information discussed in today's conversation by visiting our website dentistexit.com and clicking on the Podcast tab.  Email Dr. Len Tau: len@drlentau.comCall or Text Dr. Tau:  215-292-2100Websites: drlentau.combirdeye.comAbout Shawn TerrellSchedule a Discovery Meeting with ShawnPlease rate and subscribe to Dentists, Puns and Money on these platforms:Subscribe on Apple PodcastsSubscribe on SpotifySubscribe on Google PodcastsSubscribe on StitcherSubscribe on Pocket CastsFollow us on Instagram

Sponsored by Kettenbach Dental.  Contact: (877) 532-2123 Website: www.kettenbach-dental.us Webshop: www.kettenbachusa.com   FFS Podcast Promotional Links:  ONLY $397: Dental Membership Master Course with Dr. Chris Phelps www.membershipmastercourse.com Dental Membership Direct www.dentalmembershipdirect.com Dental Financing Direct www.dentalfinancingdirect.com   About Dr. Sonny Spera Dr. Sonny Spera graduated from Union Endicott High School in 1981. With a four-year basketball scholarship he graduated from Syracuse University in 1985; majoring in Chemistry and Psychology. He was a member of the Sigma Alpha Mu fraternity. He was also the co-captain of the 1984-1985 Syracuse basketball team. Dr. Spera graduated from SUNY Buffalo Dental School in 1989 in the top 10% of his class. At SUNY Buffalo Dental School he was a member of the Omicron Kappa Upsilon Honorary Society. He was also UB Graduate Assistant Basketball coach.  Dr. Spera has been in private practice since 1989 and is a member of the American Dental Association, the New York State Dental Association, the Sixth District Dental Society and the Broome County Dental Society. He is also a member of the International Association of Orthodontics, the BC Dental Society and the BCDS Study Club. Away from the office, he volunteers with several community organizations, including the Elks Club, the Son's of Italy, the STNY Flyers, the Academy of General Dentistry, and the Basketball Coaches Association of New York. He is the founder and president of ME Hoops Inc. Dr. Spera currently resides with his wife Angela, whom he met at Syracuse University, and their three children, Marcus, Erica, and Carla. In his spare time, he enjoys spending time with his family, basketball, golf, music and movies. 607-624-2962 (Cell) Sonnyspera@gmail.com Www.progressivedentalny.com   Do you have a FFS practice? Would you like to be interviewed? Fill out the FFS Stories request form here: https://goo.gl/forms/7TaUF9Nqi49l1RFF2

This week Russ and Clint talk with Dr. Len Tau.  Len is a dentist who has dedicated his life to helping other dentists get great online reviews.  We talk about Len's journey from NYC to NOLA to PHL to FL and how he retired at age 50.  We also hear about how to deal with bad reviews and what not to do.  

Do you need strategies on how to promote your local small business? Dr. Sandi Eveleth, optometrist and entrepreneur, sits with us for the second part of the March Marketing Madness. She walks us through the step-by-step process of growing your business, from in-person networking to the basics of digital marketing. To promote yourself, you need to garner trust. To do this, meet with your clients in person as much as possible. Another way is to get a video up to see you and feel your personality. Need more actionable advice any industry can use? Tune in!Links that Sandi refers to in this episode:Ideal Patient Avatar (to help when writing content, creating your Unique Selling Proposition, understanding their pains, etc): DrSandiEveleth.com/idealpatientPatient/customer Journey/cold vs. warm: https://blog.hubspot.com/service/seo-analytics-customer-journey?_ga=2.172077092.687769377.1646167798-1815634049.1646167798 My course for Google Business Page: https://mygurumed.com/EquipSeries/Engineering-Masterclass?rauid=101338 Dr. Len Tau's Book: “Raving Patients: The Definitive Guide to Using Reputation Marketing to Attract Hundreds of New Patients” by Dr. Len Tau - https://www.amazon.com/Raving-Patients-Definitive-Reputation-Marketing/dp/1642797812/ref=nodl_Love the show? Subscribe, rate, review & share! http://www.aboutmyeyes.com/podcast/

The 5 Components to a Successful Practice Episode #361 with Dr. Len Tau Do you want to be the person who loves going to work every day? With a few changes to your thinking, you can! In today's crossover episode, Kirk Behrendt and Dr. Len Tau talk about the five components you need to achieve a better practice and better life. A successful practice doesn't have to mean long hours, drama in the office, and no work-life balance! To find out how to overcome these challenges you may have, listen to Episode 361 of The Best Practices Show! Main Takeaways: Create a plan and stick to it. Have a function accountability chart. Use metrics and data. Surround yourself with the right people. Be clear about your core values. Have systems and checklists for everything. Quotes: “You don't have any rules. You can set your own rules. You don't have to go into insurance if you don't want to. You can do anything you really want when it comes to your dental practice. But it's amazing to me, over the years, how many people have not wanted to go into solo practice, and they wanted to join a group practice, they wanted to join a DSO, they wanted to be an associate. They don't want the freedoms that dental practice ownership allows.” (7:11—7:35) “Yes, running a dental practice is not the easiest thing. You have patient issues, you have money issues, you have staff issues. There are so many complexities to running the business. But it gives you the freedom that most professions don't give you.” (7:35—7:47) “Everybody's got to have a plan, an “A” plan, your one-page strategic plan.” (17:36—17:41) “You're going to run into what's called the ceilings of complexity, Dan Sullivan called that years ago, where you just can't do any more. And what you have to do as an entrepreneur is you've got to make them simple again. Now, “simple” is not “easy.” It's not. Simple requires thinking. It requires all of this. And on your plan, when you're thinking about your future as a dentist, it's got to be thought out really well.” (19:22—19:42) “There's never, ever, ever, ever, ever a reason to see a patient after 5:00. You can't give me one. Because if you see a patient after 5:00, that screams to me you don't give patients a good enough reason to come in the hours before 5:00, which screams to me also you don't value what you do.” (23:01—23:19) “You've got to have metrics. You've got to have KPIs (key performance indicator).” (25:20—25:23) “You're never looking for perfect. You're just looking for progress.” (26:48—26:51) “We don't have to be perfect. It's called dental practice for a reason — because you don't have to be perfect at it.” (27:24—27:29) “What's your PPV (production per visit) as a practice? You already know what it is. So, if it's $421 an hour, we're going to go to $435. It's not about money. A lot of times, it's about scheduling. It's about being a little bit more efficient. When you go over to $435, it has a dramatic impact to the rest of the formula.” (29:49—30:09) “A second [leading indicator to know] would be number of visits a dental practice has in a month, whether it be through hygiene, doctor, whatever. If you have 310, we go to 325. You're now multiplying those two numbers, which has an exponential impact on the outcome. (30:09—30:25) “It's very important to know your gross and net collections percentage. People always say, ‘Well, my collections are 100%.' Well, you're collecting 100% of what you could collect. But I really want to know the discrepancy between what your gross production is and your actual collections, because that tells me everything. Because you might be at 99% or 102%. That's awesome. But what you don't know is that your real collections percentage is 66%, which means you write off a third of all that you do — which means you work one out of every three days for free.” (31:09—31:42) “What I talk to people about is, ‘I'm so busy, and I take all these PPOs.' So, my thing to them is, ‘Well, look at the...

Quick, switch over to Vodacast to see the pictures I talk about in the episode! From using a train in a car race to marathon doping with deadly poison, there's far more excitement in racing than simply declaring a winner. YBOF Book; Audiobook (basically everywhere but Audible); Merch! Hang out with your fellow Brainiacs  .Reach out and touch Moxie on Facebook, Twitter,  or Instagram. Support the show Music by Kevin MacLeod, Steve Oxen, David Fesliyan.   Links to all the research resources are on our website.     Born in New York in 1901, Frank Hayes dreamed of being a race horse jockey.  Though he was short in stature, he was too heavy for the job, so he found himself working as a groom and stablehand instead.  Sadly, Hayes wouldn't live to see himself ride a horse to victory, but he *would win a race.  My name's...   LeMans, Grand Prix, Bathurst, the Indy 500, car races are big business around the world, but there was a time when people believed these new horseless carriages were a novelty item, too flimsy for such an activity.  In 1908, a race was organized to prove otherwise, in which six teams of drivers tried to be the first to get from New York to Paris.  Considering the state of the automobile technology and the lack of road infrastructure at the time, that was no mean feat.  Only three of the six competitors would even complete the course.  The race was a 169-day ordeal, still the longest motorsport event ever held. The starting line was set up in Times Square, on a gray morning, the 12th of February.  The six driving teams competed under four flags, Germany, France, Italy and the United States. The French set off with the highest number of cars, as three distinct automobile manufacturers participated.  The event brought almost 250,000 people on the streets of New York City to witness the start of the contest, considerably more crowd than the very first ball drop in New York at the New Year's Eve celebration, welcoming 1908.  The starter's gun fired at 11:15 AM, 15 minutes late.  Mayor George McClellan was supposed to fire the pistol, but he wasn't there on time and apparently, an impatient bystander did the job and the racers took off.  This was the first of many unexpected challenges.The planned route would take the racers across the United States, north through Canada into Alaska, over the frozen Bering Strait to Siberia, across Russia to Europe and finally to Paris.  The decision to have the race rolling in the midst of winter-time added to the challenges of the racers.  Drivers needed to stop often to repair their cars. They even used locomotive lines when it was impossible to find the road.  Not the rails, though.  The American car straddled the rails, bumping along on the ties for hundreds of miles.  The Italian team complained that this was cheating.  The car that would win had a 4 cylinder, 60 hp engine and a top speed of 60 mph.  Cars of the day offered little in rider comfort or amenities, like a roof.  They drove around the world, fifteen hours a day, in winter, in open-top cars without windshields.  Antifreeze hadn't been invented yet, so the radiators had to be drained each night.    While most teams were made of a driver and a mechanic, some teams included journalists, and even a poet, instead.  The first car, a French Sizaire-Naudin, dropped out after only 96 miles, with a broken differential they could not repair.  Another French team lost a man after they became stuck in the snow and the teammates began to fight.  They were about to duel with pistols, when the mechanic fired his assistant, an Artic travel expert he would be sorely lacking later on.  Not even in Iowa yet, the Italian car had mechanical troubles and the driver tried to cheat by loading the car onto a freight train.  He abandoned the plan when a photographer caught him in the act.  The car's owner then sent him a telegram, received a cable from the owners of his car: “Quit race, sell car and come home.”  The American team, driving a Thomas Flyer, took the lead when crossing the United States. The team managed to arrive in San Francisco in 41 days, 8 hours, and 15 minutes, 9,000 miles ahead of the car in second place.  This was actually the very first crossing of the US by an automobile in winter.  The route then took the drivers to Valdez, Alaska, by ship.  The American driver, George Schuster wasted no time investigating the Valdez-Fairbanks Trail in a single-horse sleigh, and concluded that the only way to cross Alaska in a car would be to dismantle it and ship the parts by dogsled.  The Parisian race committee abandoned the idea of Alaska and the Bering Strait and ordered the Americans to return to Seattle. The new plan was for the cars to sail to Vladivostok and drive to Paris from there.  While the Americans were still at sailing back to Seattle, their competitors arrived there and set sail for Russia. Then the Americans lost time getting their Russian visas in order.  The Flyer had been the first to arrive on the Pacific coast but was now the last to leave, a weeks behind the competition.  The race committee also decided that  the American team was given an allowance of 15 days, meaning the remaining teams could beat them to Paris by two weeks and still lose, *and penalized the team that tried to use a train.    The driving resumed from Vladivostok, but by this point, there were only three competitors left: The German Protos, the Italian Züst, and the Flyer from America.  Not an American Flyer; a little red wagon wouldn't fair well in these conditions.  What do all these cars look like anyway?  I'm glad you asked!  I put pictures in the Vodacast app, partner for this episode.  Vodacast is a brand new podcast player that makes it easy to see all the bonus content the creator wants to show you all in one place.  It even syncs to the audio, so you can see what I'm talking about right then and there!  It's still early-days, but it's going to be a real boon for both listeners and creators.   So the drivers, who you can see on Vodacast, agreed to start again evenly matched.  They had extreme difficulty finding petrol in Siberia, leading the French driver to try to bribe the other teams to let him ride on one of their cars, so he could still at least be *on a winning car.  This prompted his sponsor to pull him from the race.  The two two teams faced another set of major challenges as passing through the tundra realms of Siberia and Manchuria.  The spring thaw turned the Asian plains into a seemingly endless swamp.  Progress measured in *feet per hour, rather than miles.  The driver had to push their cars as much as drive them and even resorted to hitch up teams of horses to pull them along.  They also got lost, a lot.  The racers couldn't ask locals for directions as no one spoke Russian and a wrong turn could cost you 15 hours.  Once they neared Europe, roads improved and the race sped up. The Germans arrived in Paris on July 26, while the Americans were still in Berlin, but the 15 day allowance for the Americans and the 15 day penalty for the Germans meant that the Flyer had a month to drive to the next country.  The American team arrived in Paris on July 30th, 1908, to win the race, having covered approx 16,700 km/10377.  Even though the victor had been declared, the Italians trove on and made it to Paris in September 1908. The victory meant huge recognition for Shuster, who in 2010 was also inducted into the Automotive Hall of Fame.  If you're ever in Reno, NV, you can see the Flyer in the National Automobile Museum.   ADS - Podcorn and Healthy Postnatal   America's first Olympics, held in 1904 in St. Louis as part of that year's World's Fair, stand unchallenged for the title of most bizarre.  The Olympics' signal event, the marathon, was conceived to honor the classical heritage of Greece and underscore the connection between the ancient and modern.  The outcome was so scandalous that the event was nearly abolished for good.  A few of the runners were recognized marathoners, rest could be described as “assorted.”  There was a man who did all his training at night because he had a day job as a bricklayer, ten Greeks who had never run a marathon, two men of the Tsuana tribe of South Africa who were in St. Louis as part of the South African World's Fair exhibit and who arrived at the starting line barefoot, and a Cuban mailman named Félix Carbajal, attired in a white, long-sleeved shirt, long, dark pants, a beret and a pair of street shoes, who raised money to come to the States by demonstrating his running prowess by running the length of the island.  Upon his arrival in New Orleans, he lost all his money on a dice game and had to walk and hitchhike to St. Louis.   The race was run on August 30, starting at 3:03 p.m.  If you know anything about daytime temperatures, that's what we call hot time.  Heat and humidity soared into the 90s.  The 24.85-mile course involved roads inches deep in dust, seven hills, varying from 100-to-300 feet high, some with brutally long ascents, cracked stone strewn across the roadway, the roadway that was still open to traffic, trains, trolley cars and people walking their dogs.  There were only *two places where athletes could secure fresh water, from a water tower at six miles and a roadside well at 12 miles.  Cars carrying coaches and physicians drove alongside the runners, kicking the dust up and launching coughing spells.   William Garcia of California nearly became the first fatality of an Olympic marathon we he collapsed on the side of the road and was hospitalized with hemorrhaging; the dust had coated his esophagus and ripped his stomach lining.  Len Tau, one of the South African participants, was chased a mile off course by wild dogs.  Félix Carvajal trotted along in his cumbersome shoes and billowing shirt, making good time even though he paused to chat with spectators in broken English.  A bit further along the course, he stopped at an orchard and snacked on some apples, which turned out to be rotten. Suffering from stomach cramps, he lay down and took a nap.  At the nine-mile mark cramps plagued Fred Lorz, who decided to hitch a ride in one of the accompanying automobiles, waving at spectators and fellow runners as he passed.   Thomas Hicks, the bricklayer, one of the early American favorites, begged his two-man support crew for a drink at the 10-mile mark. They refused, instead sponging out his mouth with warm distilled water.  (Purposeful dehydration was considered a positive 115 years ago.)  Seven miles from the finish, his handlers fed him a concoction of strychnine and egg whites—the first recorded instance of drug use in the modern Olympics.  Strychnine, in small doses, was commonly used a stimulant.  Hicks' team also carried a flask of French brandy but decided to withhold it until they could gauge his condition.   Meanwhile, Lorz, recovered from his cramps, emerged from his 11-mile ride in the automobile. One of Hicks' handlers saw him and ordered him off the course, but Lorz kept running and finished with a time of just under three hours. The crowd roared and began chanting, “An American won!”  Alice Roosevelt, the 20-year-old daughter of President Theodore Roosevelt, placed a wreath upon Lorz's head and was just about to lower the gold medal around his neck when, one witness reported, “someone called an indignant halt to the proceedings with the charge that Lorz was an impostor.” The cheers turned to boos. Lorz smiled and claimed that he had never intended to accept the honor; he finished only for the sake of a “joke.”  You know, it was just a prank, bro.   Hicks, pumping with strychnine, had grown ashen and limp.  When he heard that Lorz had been disqualified he perked up and forced his legs to keep going.  His trainers gave him another dose of strychnine and egg whites, this time with some brandy to wash it down. They fetched warm water and soaked his body and head.  He began hallucinating, believing that the finish line was still 20 miles away.  In the last mile he begged for something to eat, then he begged to lie down. He was given more brandy and two more egg whites. Swinging into the stadium, he tried to run but was reduced to a graceless shuffle. His trainers carried him over the line, holding him aloft while his feet moved back and forth, and he was declared the winner.   It took four doctors and one hour for Hicks to feel well enough just to leave the grounds. He had lost eight pounds during the course of the race, and declared, “Never in my life have I run such a touch course. The terrific hills simply tear a man to pieces.” Hicks and Lorz would meet again at the Boston Marathon the following year, which Lorz won fair and square.  Bonus fact: The 1904 Olympics also saw gymnast George Eyser earned six medals, including three gold, despite his wooden leg.   MIDROLL  Patreon, names and increase Review and CTA While it's usually easy for humans on a race course to navigate, how then do homing pigeons figure out where they are?  A researcher at the US Geological Survey, Jonathan Hagstrum, has come up with a novel suggestion. It involves, of all things, pigeon races.  In Europe, and to a lesser extent in the US, pigeon racing has become a passionately-followed sport for which birds are carefully bred and trained.  Birds from many lofts are taken to a common distant location, released together, and their return speeds timed.  90% of the birds usually return within a few days, and eventually almost all do.   On Sunday, June 29, 1997, a great race was held to celebrate the centenary of the Royal Pigeon Racing Association.  More than 60,000 homing pigeons were released at 6:30 AM from a field in Nantes in southern France, flying to lofts all over southern England, 400-500mi/640-800km away.  By 11:00 AM, the majority of the racing birds had made it out of France and were over the English Channel.  The fastest birds should have arrived at their lofts by early afternoon. But they didn't.   A few thousand of the birds straggled in over the next few days.  Most were never seen again. The loss of so many birds was a disaster of previously unheard proportions in the pigeon racing world.  One bird could get lost, maybe a hundred, but tens of thousands?   A theory would later emerge.  At the very same time the racing pigeons were crossing the Channel, 11:00 AM, the Concorde supersonic airliner was flying along the Channel on its morning flight from Paris to New York.  In flight, the Concorde generated a shock wave that pounded down toward the earth, a carpet of sound almost a hundred miles wide. The racing pigeons flying below the Concorde could not have escaped the intense wave of sound. The birds that did eventually arrive at their lofts were actually lucky to be more tortoise than hare.  They were still south of the Channel when the SST passed over, ahead of them.  Perhaps racing pigeons locate where they are using atmospheric infrasounds that the Concorde obliterated.  Low frequency sounds can travel thousands of miles from their sources. That's why you can hear distant thunder.  Pigeons can hear these infrasounds very well as they use them for navigation.   What sort of infrasounds do pigeons use for guidance?  All over the world, there is one infrasound, the very low frequency acoustic shock waves generated by ocean waves banging against one another!  Like an acoustic beacon, a constant stream of these tiny seismic waves would always say where the ocean is.  This same infrasound mapping sense may play an important part in the long distance navigation of other creatures. It could explain how Monarch butterflies in the US are able to find one small locality in Mexico, or how Brazilian sea turtles are able to find their way to their homes on tiny Ascension Island a thousand miles out in the Atlantic.  Even more valuable to a racing pigeon looking for home, infrasounds reflect from cliffs, mountains, and other steep-sided features of the earth's surface. Ocean wave infrasounds reflecting off of local terrain could provide a pigeon with a detailed sound picture of its surroundings, near and far.  The enormous wave of infrasound generated by the Concorde's sonic boom would have blotted out all of the normal oceanic infrasound information. Any bird flying in its path would lose its orientation.  The incident is referred to as the Great Pigeon Race Disaster.  The Concorde stopped flying six years later, for reason unrelated to the pigeons. Not every race goes to the swiftest, one was meant to go to the friskiest.  Charles Vance Millar practiced law in Ontario for 45 years until his death in 1926.  He was also a shrewd investor, which meant there was a nice fat bank account before his fatal heart attack.  A lifelong bachelor with no close relatives, Millar wrote up a will that was as mischievous as he had been. For example, Millar would amuse himself by dropping dollar bills on the sidewalk and then watching the expressions of the people who bent to furtively pocket the cash.  In death, Millar outdid himself in roguishness. He wrote “This Will is necessarily uncommon and capricious because I have no dependents or near relations and no duty rests upon me to leave any property at my death and what I do leave is proof of my folly in gathering and retaining more than I required in my lifetime.”  He left the shared tenancy of a Jamaican vacation spot to three men who could not stand the sight of each other.  He tested the resolve of teetotallers by leaving them shares in companies involved in the alcohol business.  The Ontario Jockey Club is an august body whose membership is drawn from society's upper crust, so Millar left shares in the club to an unsavoury character who existing members would find repellent and to two opponents of racetrack gambling.   He parcelled out much of his estate to test his theory that every person had a price; the only mystery being at what level would greed trump principle.  But, it was Clause 9 of the will that caused the most fuss; it was the legacy that triggered a race to conceive.  Simply put, he directed the residue of his estate be given to the Toronto mother who gave birth to the most children in the ten years immediately following his death.  The money involved wasn't chump change. By the time the race came to an end, the total prize was worth $750,000; that would be a bit more than $12 million today.  What came to be called the Stork Derby was on, especially at the three year mark, when the Stock Market Crash of 1929 ushered in the Great Depression.  You might have heard of it. With so many people experiencing unemployment and poverty, the pot of gold offered by Charles Millar was enticing, even if the attempt meant creating a *lot for mouths to feed.   Newspapers followed the fortunes and fecundity of the contestants closely.  It was a welcome distraction from grim reality.  Five women leading the pack, mostly lower income and already with a slew of children, became household names.  Those five of most fruitful loins had delivered 56 kids between them, 32 of which had born by 1933.  From Time Magazine from Christmas Eve 1934: “Last week in Toronto each of the two leading contenders for the prize money bore a child. Mrs. Frances Lillian Kenny, 31, gave birth to a girl, her eleventh child since the race began. Mrs. Grace Bagnato, 41, gave birth to a boy, her ninth ...”  While citizens followed the race keenly, the Ontario provincial government was not amused. It called the maternal marathon “the most revolting and disgusting exhibition ever put on in a civilized country.”   VODACAST   Midnight on Halloween 1936 was the deadline for baby-birthing.  On October 19, The Daily Journal-World of Lawrence, Kansas carried a story that started, “A hesitant stork circled uncertainly today over 1097 West Dundas Street with what looked like a $750,000 baby in his well-worn bill.”  However, the productive resident of that address Grace Bagnato was soon disqualified from the derby; her husband turned out to be an illegal Italian immigrant and that didn't sit well with the authorities. Everything old is new again, eh?  Lillian Kenny, who had ten births to her credit, was also tossed out of the event because she had the misfortune to deliver two stillbirths and that was declared not to count.  Pauline Clarke also gave birth ten times during the competition period but several of her babies were conceived out of wedlock; an activity deeply frowned upon at the time, so they were out.   As the final whistle blew, four women were tied at nine babies each.  Annie Smith, Alice Timleck, Kathleen Nagle, and Isobel MacLean each received $125,000,or about $2mil today.  Lillian Kenny and Pauline Clarke were handed consolation prizes of $12,500 apiece, or $20K.  Mrs. Bagnato, got nothing.   When Millar's law partner found the will he thought it was a joke rather than a legal document. Others thought its purpose was to tie the legal system into knots.  According to The Canadian Encyclopedia, “The question of whether Millar intended his will to take effect or merely to amuse his lawyer friends remains in doubt.”  The Ontario government, which had earlier huffed and puffed about the unseemly nature of the Stork Derby, tried several times to have Charles Millar's will declared null and void. The premier, Mitchell Hepburn, had said it was “the duty of the government to stop this fiasco.”   A few of Millar's *distant relatives popped up to challenge the will; hoping to score the jackpot. But, the will, and its Stork Derby clause, held up and, eventually, the Supreme Court of Canada said it was valid.   It's pleasing to report that the winners handled their legacies sensibly and were able to buy homes and provide an education for their children. The winners, that is.  Nobody knows how many women started the Stork Derby and then dropped out. However, by the end, at least two dozen mothers had produced at least eight babies. This placed an enormous burden on the families who were suffering through the Great Depression with 25% of Toronto families receiving government support in 1935.   The prize money was a direct result of Millar's capricious nature.  He once missed the ferry between Windsor, Canada and Detroit.  This angered him so he bought the property that would eventually be used to construct the Detroit-Windsor Tunnel, which put the ferries out of business.  It was money from this investment that largely funded the Stork Derby.   And that's….When Frank Hayes was given the chance to fill in for another jockey, he had to lose a lot of weight fast, like 10 lbs/4kilos in 24 hours, which he probably did by not eating or drinking and possibly sweating or purging.  Doctors then and now think that's why he died suddenly of a heart attack in the second half of the race.  He didn't fall out of the saddle though, even after his horse crossed the finish line first.  He was declared the victor, and remains the only jockey to have ever won while dead.  The horse, Sweet Kiss, was immediately retired, because no one wanted to ride a horse nicknamed Sweet Kiss of Death.  Remember...Thanks    Some races go off the rails, but there are plenty that were made to be weird.  Every year, young women line the streets of Moscow to run for a higher purpose – shopping.  Glamour magazine hosts an annual stiletto race. Young women strap on their tallest heels (3.5”/9cm minimum), and run a 164ft/50 meter course in hopes of winning a $3,000 gift card. Most of the women taped their shoes to their feet, but that did not stop all the trips, slips, and falls.  Thanks for spending part of your day with me.   Sources: https://www.thevintagenews.com/2017/01/01/the-historic-new-york-to-paris-race-in-1908/ https://www.smithsonianmag.com/history/the-1904-olympic-marathon-may-have-been-the-strangest-ever-14910747/ http://biologywriter.com/on-science/articles/pigeons/ https://owlcation.com/humanities/The-Toronto-Stork-Derby https://www.smithsonianmag.com/history/paris-or-bust-the-great-new-york-to-paris-auto-race-of-1908-116784616/  

The Harris & Ward team sits down with Dr. Len Tau of Birdeye to discuss review marketing, and its pivotal impact in small business marketing strategy. Learn how to channel your consumer audience to do the marketing for you. Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

NOTES:   This week, Dr. Glenn Vo met with Dr. Leonard Tau. They talked about his upcoming course—“The Art of Dental Financing” and “The Art of the Sale.”Both workshops are very important to do live. There are only 12 spots available—you can keep the videos afterward, but they're essentially highly interactive mini-masterminds.Len is often referred to as “The Birdeye Guy” because he's the man behind Birdeye, a very popular reputation management software. But Len's more than just a practice owner or “The Birdeye Guy”—he's a long-time friend of Dr. Vo and a fellow dentist.Vo knows Len's a modest man, so he was sure to point out his tips and tricks of business success and talk of how his experience has turned him into a force to be reckoned with in the dental community.As a fellow practice owner, Len knows the importance of getting patients to confidently say yes. For the past 12 years, Len has been presenting both treatment and financial options to his patients with terrific success (Glenn also couldn't help but put him on the spot and point out 30+ years in sales and more).For Len (and many of us, for that matter), it's about more than just getting reviews: it's about helping your practice to thrive and helping patients to choose your practice so they can get the dental care they deserve.Learn more about:What's Len's story?What does Len do “a little differently” than most dental practitioners to make his case acceptance rates so impressive?What does Len talk about, specifically, in his events? When do they happen? Where do they take place? And how much do they cost?What are the two fears every patient needs to overcome? How can you “disarm” a patient?And more!   NIFTY DEAL:   If a doctor signs up, he can bring 1 additional person FREE of charge.  Just visit https://workshops.drlentau.com/nifty-thrifty

Dr. Bryan Laskin is joined by Dr. Len Tau to discuss all of the new tools dentists can provide their patients to help finance the dentistry they need. Check out Dr. Tau's amazing workshops at workshop.drlentau.com!

Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for both patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon to be released 100 Tips to 100 Reviews in 100 Days.  In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices. Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance. --- Thank you to Designs for Vision for sponsoring today's extra special episode! The brand new LED DayLite NanoCam HDi incorporates all of the comfort and ease of Designs for Vision products into a hands-free 1080p camera which clips directly onto your loupes. With the option to broadcast live video, the HIPAA compliant NanoCam comes equipped with your choice of 2.5x, 3.5x or wide angle lens, a mutable microphone all in a .8 oz profile. The camera is optically calibrated to match Designs for Vision telescopes. The best part is that Designs for Vision offers 24/7 support for the camera, meaning you'll always have the technical assistance you need. Options for a shielded foot pedal and light make this a no-brainer for surgical recording technology. Get set up today with the LED DayLite NanoCam HDi by contacting Designs for Vision at this link: --- In today's conversation we talk about the power of the online review, groupon deals, Canadian marketing laws, google AdWords disasters and much more! Dr. Len is a great resource with clear ways of addressing the new landscape of online marketing. We cover some of these topics: How do you rebrand a dental practice? What types of marketing are a waste of time for a dental practice? What marketing barriers do Canadian dental offices face? Can you ethically solicit online reviews from patients? Find Dr. Len Tau online: IG: @DrLenTau  Website: https://www.drlentau.com/  Facebook: https://www.facebook.com/groups/ravingpatient/  --- Find more of our episodes at https://www.toothordare.ca/ Follow us on Instagram! Podcast IG: @toothordare.podcast Irene: @toothlife.irene Katrina: @thedentalwinegenist

Curious how your practice ranks on Google? AAID Podcast Host, Dr. Danny Domingue, sat down with "The Reviews Doctor," Dr. Len Tau. Dr. Tau has been practicing for well over 20 years and was selected as one of Philadelphia's top dentists by Philadelphia Magazine. He's well-known around his community and across the country as an expert marketing strategist that helps dentists with reviews, online ranking, SEO, and social proof.  Hear some of Dr. Tau's proven digital marketing strategies for gaining positive reviews and referrals from patients in this episode. Listen in! The views expressed in this episode are those of the individual participants and not necessarily that of the AAID. Links from this Episode: To learn more about Dr. Len Tau and his business visit: https://www.drlentau.com  To learn more about the AAID visit: https://www.aaid.com/index.html 

Today In the Pink Seat, Dr. Len Tau is sitting down to discuss dental marketing in the new world!    Owner of the Pennsylvania Center for Dental Excellence and the general manager of the dental vertical marketing department of Birdeye, Dr. Tau brings first-hand expertise and a wealth of conversation to this podcast's dental marketing topic.   So please tune in now. There is sure to be something for any practice owner to take notes on! 

Kiera is a guest on Dr. Len Tau’s Raving Patients podcast! Together, the dental duo covers a broad swatch of important topics for your office, including… The 5-minute new patient phone call (download the form here!) How to measure and increase case acceptance Handling out-of-network insurance conversations  So what’s the result of implementing these tiny little actions in your practice? Loyal patients and confident dental staff. It’s a win-win! There’s also a fun game of Would You Rather at the end! Episode resources: Connect with Dr. Len Tau Tune into Raving Patients Podcast Learn more about Dr. Len Tau Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Birdeye is all about reviews.  Everything your dental office needs to be found and connected with patients.   Go to DealsforDentists.com and find Birdeye's promo offer: Get $300 off the professional plan, paid annually or $25 off if paid monthly. 

Such a fantastic conversation on this episode of the Dental Tech Chat podcast! I spoke with Dr. Len Tau, DMD, who brings such great knowledge to the dental community! He has such a wonderful perspective on dentistry technology and how more dentists should start thinking of their technology more as a marketing tool! He is General Manager of Dental Vertical at Birdeye, Dentist in Northeast Philly, Speaker, Consultant, Podcaster, and Author. I mean talk about a dentist who wears many hats. Dr. Len Tau enjoys helping dentists build a strong online reputation to help practices maximize growth! Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while offering consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon to be released 100 Tips to 100 Reviews in 100 Days. He is also the founder of Tau Dental Consulting, a firm that builds comprehensive marketing plans for dentist. In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices. Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance. *Key Questions* 1. Diamond in the Ruff: what product did you use most in practice that's been a major advantage to helping with productivity and efficiency. Dr. Len highly recommends a UVC cleaning system light. Perfect for dental practices, as he mention. https://www.uvccleaningsystems.com/uvc-products/safezone.html His favorite piece of technology is the iTero. https://itero.com/ 2.No-Risk | No-Reward: What was your big investment of time or money in technology that paid off. Dr. Len Tau explains his perspective. He looks at technology as a marketing expense, not as an expense for his office purchasing technology. He uses state-of-the-art technology in his practice. 3. The Flop: What did you buy into that was a waste of time and money? Philips Zoom whitening light Dr. Len Highly recommends KöR Whitening. https://www.korwhitening.com/ 4. What are some tips for integrating new technology into your office? Dr. Len explained his three key points. 5. Clara Mask Connect with Dr. Len Tau on Socials. Thanks for supporting Dental Tech Chat! His website www.drlentau.com Check out his podcast: The Raving Patients Podcast --- Send in a voice message: https://anchor.fm/dentaltechchat/message

Dr Len Tau is known as "The Reviews Doctor". A practicing dentist, consultant, and General Manager of the Dental Vertical at Bird Eye, Dr Len knows what it takes to get great online reviews - and how to combat the dreaded negative reviews.Dr Len's book, Raving PatientsDr Len's podcast, Raving PatientsThis episode of The Dental Experience Podcast is sponsored by Trident Lab. Dental Experience podcast listeners - that's you - you can write the code Dental Experience on your first case, and you can save up to $50. Simply visit tridentlab.com/dep for more details.The Dental Experience Podcast is hosted by Ryan Vet and is edited by Earfluence.

  This episode continues the series of Facebook lives converted into Podcast Episodes during the COVID-19 Pandemic.  In this episode, Dr. Len Tau sits down with Chuck Cohen to discuss how to communicate with patients on safety and strategies to reopening your practice.  Charles Cohen is managing director and third-generation owner of Benco Dental Company, the nation's largest independently owned dental distributor. Founded in 1930 by Benjamin Cohen, Benco serves over 25,000 dental offices and dental laboratories across the United States. The company is based in Northeastern Pennsylvania with locations in 40 states. A graduate of the University of Pennsylvania, Charles joined Benco as a territory representative in 1989. After taking on management roles in the company's sales and marketing department, he assumed a senior leadership role in 1997.

  This episode continues the series of Facebook Lives converted into Podcast Episodes during the COVID-19 Pandemic.  In this episode, Dr. Len Tau sits down with Dr. Paul Goodman of Dental Nachos to discuss patient communication, practice transitions, dentists getting along better, how practices are doing during COVID-19 and the current state of dentistry.  You do not want to miss this great episode between two dentists from the Philadelphia area.   Dr. Paul Goodman is a practicing general dentist and the managing partner of a group practice with two locations along with his brother, Jeffrey, in Mercer County, NJ. Over the past ten years, Dr. Goodman has acquired three dental practices and has transformed his father's general practice into a dental group that employs four general dentists, two specialists, and over twenty team members in two locations. After graduating from the University of Pennsylvania School of Dental Medicine in 2002, Dr. Goodman pursued additional training at Albert Einstein Medical Center in Philadelphia. During his general practice residency and hospital fellowship at Albert Einstein Medical Center, Dr. Goodman had the fortunate opportunity to learn how to place and restore dental implants. Dr. Goodman has a passion for teaching, speaking and giving back to the dental community. He is the founder of Rising Dentists Study Club in Philadelphia and an active member of Alpha Omega. Dr. Goodman lectures yearly to the dental students at the University of Pennsylvania on practice management. Dr. Goodman lives in Center City, Philadelphia with his wife, Mary, and their two daughters, Daphne & Drew. They love all Philadelphia has to offer, especially the fantastic restaurant scene.  

  This episode continues the series of Facebook lives converted into Podcast Episodes during the COVID-19 Pandemic.  In this episode, Dr. Len Tau sits down with Jim Gaitan to discuss UV-C technology in the dental practice.    During the live which also features guest appearances by Dr. Stephen Miller and Robert Gilling, Co-Founder of UVC-Cleaning Systems here are some of the topics discussed.....   1) UV-C technology background and why dental?   2) How UV-C can address the CDC guidelines for healthcare disinfection   3) Suggested uses of UV-C in the dental practice including cleaning PPE   4) Marketing benefits of using UV-C to take practice disinfection a step further than what is required   Jim Gaitan is a 30 year dental industry veteran having served in various sales leadership and consulting capacities. He has worked with all three (3) of the national dental distributors (Schein, Patterson, and Benco) to help these companies advance their excellence in the sale of dental technologies. Jim's major accomplishment in our industry was to help pioneer the use of digital radiography via his work with Schick Technologies. Jim serves as a dental consultant and an entrepreneur. In 2013, Jim co-founded "dentalfone", a web-app and website company focused on the mobile environment. He lectures on mobile technology trends and advises practices on how to best incorporate mobile strategies. Now, Jim has shifted his attention to helping this industry address the infection control protocols now facing us from COVID-19 and is bringing UV-C technology to our industry.  

  Dr. Len Tau sits down with another Facebook LIVE with Dana Salisbury to discuss how the employee experience within a practice mimics the patient experience.   Dana Salisbury, director of learning systems and practice management with Productive Dentist Academy, has been in the dental industry for more than 20 years and. Salisbury has earned an MBA and has been certified by the Society for Human Resource Management. She specializes in team development, change management, human resources and the implementation of strategic business processes. She also enjoys uncovering missed opportunities and overlooked possibility in building teams, enhancing their abilities and knowledge, and improving the bottom line.    

Your host of Amplified, Ken Rochon, The Umbrella Syndicate, & Founder of the Keep Smiling Movement, with Executive Producer Andrea Adams-Miller, CEO, The RED Carpet Connection & Executive Director of the Keep Smiling Movement interview Dr. Len Tau, noted by Dentistry Today as a top leading consultant, Author of Raving Patients, Owner, Pennsylvania Center for Dental Excellence, Dr. Tau used the Internet's power to grow his new patient base going against traditional dental office marketing. As an International Lecturer, he shares Internet Marketing, Social Media and Reputation Management Marketing to make your office more visible and credible. Also, he is the General Manager of the Dental Division for BirdEye, a reputation management platform. Additionally, he is the founder of iSocial Digital, a consulting firm that helps dentists develop a comprehensive online marketing plan. His content rich, engaging seminars allow him to bring his first hand experience straight to his audience.

Your host of Amplified, Ken Rochon, The Umbrella Syndicate, & Founder of the Keep Smiling Movement, with Executive Producer Andrea Adams-Miller, CEO, The RED Carpet Connection & Executive Director of the Keep Smiling Movement interview Dr. Len Tau, noted by Dentistry Today as a top leading consultant, Author of Raving Patients, Owner, Pennsylvania Center for Dental Excellence, Dr. Tau used the Internet's power to grow his new patient base going against traditional dental office marketing. As an International Lecturer, he shares Internet Marketing, Social Media and Reputation Management Marketing to make your office more visible and credible. Also, he is the General Manager of the Dental Division for BirdEye, a reputation management platform. Additionally, he is the founder of iSocial Digital, a consulting firm that helps dentists develop a comprehensive online marketing plan. His content rich, engaging seminars allow him to bring his first hand experience straight to his audience.

Kelly Schwartz FB Live Kelly Schwartz and Minal Sampat are joining forces Kelly and his wife Anna have been teaching dentists how to become CEOs of their businesses. The focus has been on systems and patient retention. Minal specializes in marketing and acquiring new patients. They are doing a May 2nd conference at Dentsply Sirona in Charlotte that is limited to 75 people. The focus is growing your practice. Dr. Len Tau will also be talking about online presence. Kelly has been a force for good in the Nifty group through volunteering his services to our Spirit of Giving event. One dentist who received his full consulting package was able to add a hygienist as a result of the growth. They added an operatory to increase production potential and are continuing to grow. A second office has increased $40k in production in only two months. Minal uses numbers and conversion to prove results. She doesn't sell products, marketing, or SEO. Her book, “Why Your Marketing is Killing Your Business”. The number one thing nugget from her book is that no matter your marketing budget, you can get patients for your money. When trying to schedule patients, know that it is okay to “love someone right out of your practice.” If the patient is demanding, does not refer or get recommended treatment, it is okay to send them on to someone else. A person can be a nice patient, but not a good patient. It's not to say we shouldn't be accommodating or kind, but when you have a high demand for appointments because of your current patient load, it is okay to create that space for growth. In addition, offering ASAP options if there is a change in the schedule. Do not call them cancellations. For patients that never do treatment, discuss the difference in philosophy is not matching up. Minal requires each client to assign or hire someone who will specifically be assigned as the chief marketing officer so that the ideas are actually implemented. Kelly requires someone to be assigned to recall to enforce what is being learned. Pre-appointment is not as important as planning for new patients and creating appointments for patients that are wanting to take care of their health. What are a few things they will learn from Minal at the event? The event is priced so that the first registration is $497 through March 15th and the second is only $200 so that the person who will implement can attend. There will be a survey ahead of the conference to allow you to ask for specific scenarios and needs of the attendees. The workshop will gear itself towards the needs of the attendees. Kelly will be presenting several systems to help implement patients returning and getting treatment. Nifty Deal Alert: Signup and mention Nifty Thrifty for a $25 gift card and Minal's book for free! Plus if you act fast you can take advantage of Early Bird Pricing end on March 15th. Send an email to info@MinalSampat.com that you heard of the Nifty Thrifty Deal and you will receive a $25 gift card and my book! https://dentalsuccessteam.com/ SUPER Nifty Deal: Attend the course in Charlotte and receive a $1000 credit towards tickets for you and your team for the Dentistry Live Summit. www.dentalsuccessteam.com Charlotte, NC May 2nd

The Dentistry Live Summit is aimed to bring together social media groups from all aspects of dentistry. We will have speakers on insurance, group practice ownership, marketing and more. Aaron Boone of MVP Mailhouse uses data to change the way you think about direct mail. By mapping out your current patients, you can target similar demographics. Look for a deal at the Summit. Kinzie Hess Broxson of PK Performance Solutions will be speaking about insurance and how to improve claims acceptance. She will be addressing specific questions and claims to learn together. Send the EOBs to kinzie@dentallogic.io. Carlos Rodriguez, RDH is the King of Dental Comedy. Hygienist by day, comedian by night. Sandy Lee of Lighthearted RDH is excited to bring the joy and connection to other hygienists who can sometimes feel isolated. Dr. Anissa Holmes of Delivering Wow will be at the Summit sharing framework for delegations in your practice.   Heather Kirby of RDH Rant started the group because she wanted to find a group of real people who can share their struggles. The group has over 10,000 hygienists only. She feels that it's important to network and break away from the keyboard warrior mentality. They also love to pursue charity work in destistry or helping children. Nathan Ho is from the Dental Win Win group. He is speaking at the event as well as hosting his own Summit in Dallas this spring. Dr. Len Tau of Birdeye will speak on reviews and improving your local image. His group and podcast, Raving Patients is designed to help you get great reviews and how to handle a negative review and turn it around. It's important to educate your entire team if you want to implement what you learn at an event. Dr. Robert Pick will be showing the Purple Cow Wow way to the Dentistry Live Summit. Distinguishing yourself from your competition is the way to set yourself apart. Dr. Janice Doan is an entrepreneur panelist who runs her three dental practices. She is bringing her expertise and innovative ideas for growing your business as a team. Summit deal: Buy 1 get one free ticket Deal 2: Pay for 3 team members and the doctor goes free

Dental billing and insurance can be tricky to navigate. There are a lot of components to it from medical cross coding to claim submissions, patient billing, and so on. However, it doesn't have to be so complicated, especially if you're working with a company that caters to your individual needs such as D-TECH Billing and Claims. DeVon Banks is CEO of the company and joins me on this episode of the podcast to talk about what she's going to be teaching you at the Delivering WOW Live Summit 2020! DeVon is one of our highly-anticipated speakers at this year's event and we are so excited to have her and her team join us at the Summit in New Orleans, March 13-14th 2020. DeVon is an industry expert in insurance, revenue cycle management, and Dentrix. Her and her team at D-TECH Billing and Claims work tirelessly to help hundreds of dental offices across the country through practice management software training, dental billing, medical cross coding, and more. They take the headache out of technology management, so you can focus on what you do best – caring for your patients! In this episode, we discuss: How DeVon and her company helps dental practices grow through medical billing How medical billing is evolving in the dental industry Why a lot of dentists struggle with insurance and medical billing What type of things you can bill for that you might not be aware of What DeVon will teach at the Delivering WOW Live Summit 2020 If you want to find out more about DeVon and D-TECH Billing and Claims, you can visit the website here: https://www.dtechbc.com Have you got your tickets to the Delivering WOW Live Summit 2020? Don't miss the ultimate event for dental practices, taking place at Mardi Gras World in New Orleans, LA, March 13-14th 2020! If you want to come along and receive 12 hours of CE from speakers such as Devon, Sandy Pardue, Laura Hatch, Len Tau, and many more, get your tickets today!  

I'm thrilled to welcome Dr. Len Tau to this episode of the podcast to talk about the importance of online reviews to help improve your reputation and grow your practice. Dr. Len Tau is a practicing dentist and General Manager of Dental Vertical at Birdeye Dentist in Northeast Philly. He's also a speaker, consultant, podcaster, author and an expert when it comes to online reviews. Dr. Tau will be one of the speakers at my Delivering WOW Live Summit this year too, which the entire community is super excited about. Dr. Tau is the host of The Raving Patients Podcast and recently published his brand-new book, Raving Patients, where he shares simple tips and best practices to become visible and demonstrate credibility online. As dentists, our online reputations are incredibly important. However, no business is perfect, and we have to expect some not-so-nice reviews to pop up now and again. It's how you respond to these reviews that matter and in this episode of the podcast, you'll learn how you can do that and how you can use online reviews to build a powerful reputation for your practice. On this episode, we discuss: How to deal with negative online reviews Why online reviews should play a key role in your marketing strategy A few key takeaways from Dr. Tau's new book, Raving Patients Tips and strategies for using online reviews to build your reputation What you can expect from Dr. Tau's seminar at the Delivering WOW Live Summit 2020 HIPAA tips for dentists dealing with unfair or negative reviews How to automate the process of receiving online reviews from patients To learn more about how your online reputation and reviews can make or break your practice, check out Dr. Len Tau's website for more information. If you would like to hear more from Dr. Leonard Tau, you can tune into The Raving Patients Podcast and pick up a copy of his new book, Raving Patients. To find out more and explore other episodes click here.

Meet the Experts. In this segment we will meet Dr. Len Tau. Len is a Pod-caster, an Author, and a Lecturer on the subject of Patient Reviews, Social Media, and Reputation Management. In this segment, Dr. Tau speaks about his journey to becoming an authority on this subject matter and also gives some general advice to our listeners.

Maverick was at the forefront of online education Now they are taking it old school with their Maverick dental conference This isn't stuffy CE with a dinner and open bar. Not only will you learn, but you'll build relationships IRL Releasing content in small chunks creates manageable small changes that lead to big results without getting overwhelmed. How do I create staff accountability? I make the request and expectations clear and follow through to make sure it's done Leadership is about the process of creating a fair environment and a strong standard of expectations Mentors, coaches, and community will help you grow, because you don't know everything Maverick help you get past your excuses for missing time, getting info overload, travel The community provides lots of opportunities for follow up questions Create the practice you want and build the environment you want to make your office a place you want to be Dr. Vo will be speaking at the event as well as Dr. Len Tau, Dr. Charlton Ho, Dr. Brett Murphy, Dr. Olya Zahrebelny, Dr. Ryan O'neil, Dr. Emily LeTran, Dr. Todd Erlich, Dr. Gina Dorfman The event includes 9 CE credits, 9 speakers, all meals with open bar INCLUDED in your price. https://www.dentalmavericksummit.com/home Promo code: nifty $75 off making it $375

Dr Len Tau, also known as The Reviews Doctor, is a practicing dentist in Philadelphia. Dr Tau continues to experience growth year after year in his fee-for-service practice focusing on general, cosmetic, reconstructive, and implant dentistry.

The Dental Insiders, hosted by Matthew Petchel and Michael Dunn, is an interview series for dentists, dental team members and industry professionals. We share stories and lessons from clinicians and industry visionaries with the goal of providing an entertaining and … Continue reading →