Podcasts about mastering civility a manifesto

During a particularly heated week in the news where the dialogue became increasingly harsh, Michael spoke with Georgetown University Professor Christine Porath, on her book "Mastering Civility: A Manifesto for the Workplace." Original air date 21 June 2018. The book was published on 27 December 2016.

Christine Porath discusses why community is critical to well-being and shares powerful examples of how to build it in the workplace. — YOU'LL LEARN — 1) The astounding benefits of a sense of community. 2) The one thing to avoid with community-building activities. 3) How vulnerability leads to richer communities. Subscribe or visit AwesomeAtYourJob.com/ep868 for clickable versions of the links below. — ABOUT CHRISTINE — Christine Porath is a tenured professor at Georgetown University's McDonough School of Business. She's the author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. Christine is a frequent contributor to the Harvard Business Review, and has written articles for New York Times, Wall Street Journal, McKinsey Quarterly, and Washington Post. She frequently delivers talks and has taught in various Executive programs at Harvard, Georgetown, and USC. Prior to her position at Georgetown, she was a faculty member at University of Southern California's Marshall School of Business. Christine's work has been featured worldwide in over 1500 television, radio and print outlets. It has appeared on 20/20, Today, FoxNews, CNN, BBC, NBC, msnbc, CBS, ABC, and NPR. It has also been included in Time, the Wall Street Journal, the Financial Times, Fortune, Forbes, NY Times, The Washington Post, and L.A. Times. • Book: Mastering Community: The Surprising Ways Coming Together Moves Us from Surviving to Thriving • LinkedIn: Christine Porath • Twitter: @PorathC — RESOURCES MENTIONED IN THE SHOW — • Book: The Power of Full Engagement: Managing Energy, Not Time, Is the Key to High Performance and Personal Renewal by Jim Loehr and Tony Schwartz • Book: The Joy of Movement: How exercise helps us find happiness, hope, connection, and courage by Kelly McGonigal • Book: TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments by Douglas Conant and Mette Norgaard • Book: Man's Search for Meaning by Viktor Frankl • Past episode: 150: Expressing Radical Candor with Kim Scott • Past episode: 310: Managing Your Energy to Perform at Your Best with Tony Schwartz See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Professor Christine Porath is an Associate Professor at Georgetown University's McDonough School of Business and helps organizations build thriving workplaces. She's the author of the award winning books, Mastering Civility: A Manifesto for the Workplace and Mastering Community: The surprising ways coming together moves us from surviving to thriving. Her speaking and consulting clients include Google, United Nations, World Bank, International Monetary Fund, Genentech, Marriott, National Institute of Health, Department of Labor, Department of the Treasury, Department of Justice, and National Security Agency.  Christine has written for the Harvard Business Review, the New York Times, Wall Street Journal, McKinsey Quarterly, Washington Post, Psychology Today, and Thrive Global. She serves on the Advisory Council for the Partnership for Public Service. Porath has been recognized as a Top 100 Leadership Speaker and Top MBA Professors of 2017. Her work has been featured on 20/20, Today, FoxNews, CNN, BBC, NBC, msnbc, CBS, ABC, NPR, Time, the Wall Street Journal, the Financial Times, Fortune, Forbes, NY Times, The Washington Post, L.A. Times and other outlets.  In this episode we ask her about: Her amazing career Research Incivility  Advice for medical students and doctors  Christine Porath: http://www.christineporath.com/ Mastering Civility: https://www.amazon.co.uk/Mastering-Civility-Manifesto-Christine-Porath/dp/1455568988 For comments, collaboration or feedback, contact us via email or Twitter. Email: medspirepodcast@gmail.com Twitter: @medspirepodcast

In this episode, Dr. Michael Maddaus speaks with Christine Porath, an associate professor at Georgetown University McDonough School of Business. Porath has dedicated her career to understanding the business and personal impacts of how people treat one another in the workplace, and how the influence of leaders plays a huge role in happiness and engagement at work. The need for human connection is part of our genes. But Porath identifies today's modern technologies and self-sufficient mindset as disconnecting factors that lead to increases in anxiety, depression, and other mental health problems. Her book, Mastering Civility: A Manifesto for the Workplace, documents the financial implications of poor leadership and suggests a variety of solutions. Her newest book, Mastering Community: The Surprising Ways Coming Together Moves Us from Surviving to Thriving, tells of the importance of workplace connection and feelings of value, belonging, and understanding. Listen as Dr. Maddaus and Porath discuss the need, at work and at home, to foster relationships built on connection and support, and how this can make all the difference, especially when times are hard.    “The Resilient Surgeon” is a program from the Society designed to inspire cardiothoracic surgeons to be their best selves, in and out of the OR, using scientifically proven tools and recovery strategies of the world's top performers. Christine Porath can be reached at christine.porath@gmail.com. Learn more about STS wellness efforts at sts.org/wellness.

Welcome to episode #833 of Six Pixels of Separation. Here it is: Six Pixels of Separation - Episode #833 - Host: Mitch Joel. What does it mean to build a community? How powerful are communities? Have communities become to insular lately? Christine Porath is a tenured professor at Georgetown University's McDonough School of Business. She's the author of Mastering Civility - A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. Her latest book is called, Mastering Community - The Surprising Ways Coming Together Moves Us From Surviving To Thriving. In this book, Christine argues how important thriving communities are to our wellbeing and the success of organizations, and learn what steps you can take to create them. Enjoy the conversation... Running time: 47:52. Hello from beautiful Montreal. Subscribe over at Apple Podcasts. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with Christine Porath. Mastering Community - The Surprising Ways Coming Together Moves Us From Surviving To Thriving. Mastering Civility - A Manifesto for the Workplace. The Cost of Bad Behavior. Follow Christine on LinkedIn. Follow Christine on Twitter. This week's music: David Usher 'St. Lawrence River'.

If you've ever felt that someone has been rude or uncivil to you at work, I think you'll really enjoy today's conversation. My guest is Christine Porath, associate professor of management at McDonough School of Business at Georgetown University and author of the new book Mastering Civility: A Manifesto for the Workplace. It's a fantastic read in which Christine gets to the heart of what's behind on-the-job rudeness, what it costs us all and what we can do about it. I'm thrilled to dive into this meaty — and very timely — topic with her.

Hey, have you subscribed to the bookmark newsletter? If you liked this, you might like my twice-monthly email with book reviews and ideas of what you should be reading, and listening to, next. Click here to subscribe. About the book Despite our deep desire to feel a sense of belonging, many of us feel isolated. The rise of technology and modern workplace practices have led people to be even more disconnected, even as we remain constantly contactable. And as our human interactions have decreased, so too have our happiness levels. This is sparking a crisis in mental health that will have repercussions for years, leaving people lonelier and organizations less productive and profitable, too. What Christine Porath has discovered in her research is that leaders, organizations, and managers of all stripes may recognize there is a cost but have few solutions for how to implement the cure: Community. Source: http://www.christineporath.com/books/ About the author Christine Porath is a tenured professor at Georgetown University's McDonough School of Business. She's the author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. Christine is a frequent contributor to the Harvard Business Review, and has written articles for New York Times, Wall Street Journal, McKinsey Quarterly, and Washington Post. She frequently delivers talks and has taught in various Executive programs at Harvard, Georgetown, and USC. Prior to her position at Georgetown, she was a faculty member at University of Southern California's Marshall School of Business. Christine's work has been featured worldwide in over 1500 television, radio and print outlets. It has appeared on 20/20, Today, FoxNews, CNN, BBC, NBC, msnbc, CBS, ABC, and NPR. It has also been included in Time, the Wall Street Journal, the Financial Times, Fortune, Forbes, NY Times, The Washington Post, and L.A. Times. Source: http://www.christineporath.com/ Big idea #1 — Bring them together and let them go The first rule of community is bringing people together, which is probably comes as no surprise. Connecting and uniting people is the core of a community, that can be people on the same team, such as the Chicago Bulls, or disparate people who share a common ailment, as in the practice of shared medical appointments used in some medical institutes in the US. Unity has an exponential effect if it's done well, by positively impacting one person the whole community gets better. However, to truely realise the potential of a community you have to let go of them, let go of yourself, and let go of your ego. The founders of the 100,000 Homes Campaign found this when they discovered that a community group was using their manual, but they hadn't been through the 100,000 Homes official training. This group had got hold of the manual through another group who had been through the training. Now at first the 100,000 Homes team were a bit affronted, they thought that if these people hadn't been trained properly how could they have do the work? It's easy to let ego get in the way, but you can't get the scale and the impact if you stay too centralised and controlled. For a campaign like this, trying to get 100,000 people experiencing homelessness into homes and into stable living arrangements, they quickly realised that they were not going to do that on their own. What they instead decided to do was help empower other groups and set the principles and practices. What you need to do is have clear guidelines and guardrails on what matters, what you can do, what you can't do, and let people get on with it. Southwest Airlines do a really good job of this, they let their people make the best decisions for their customers by making it incredibly clear what's important. As a result you get amazing stories of the lengths that Southwest staff will go to for their customers. Big idea #2 — R.E.S.P.E.C.T. Respect is at the core of any community you're building. Without it, you won't have a healthy community. Christine takes this idea further with the behaviour of civility, which is to move culture forward in a more civil way. Civility happens throughout the life cycle; as you hire reward, promote, and train for civility. She says that civility boosts, trust, likeability, and perceived integrity. Some situations get to the stage where you just have to start again. There was an example of this in the book of a company called Traeger, led by Jeremy Andrus. When he joined Traeger the culture was toxic, at one point it became physically dangerous, this was the catalyst that something drastic had to change. After a number of months of trying to make some changes and coming up and getting more and more resistance because of what had come before, Jeremy decided to shut down the headquarters and move it to another state. This meant they let a lot of people go, but it also meant they could bring the right new people in to lead the company going forward. There was obviously a huge financial, emotional, and operational cost involved in doing that, but the results that the company achieved in the time that Jeremy was was CEO as a result of those changes were phenomenal. Big idea #3 — Your role As the world feels bigger and more complex, it's easy to dismiss our own roles in community and culture, because it feels so much bigger than just us.  But Christine says there's four things you can influence that will help you better contribute to a community.  Self-awareness: asking for some hard feedback, or getting some coaching that sheds light on some of your blindspots. Physical wellbeing: just moving our bodies and the getting all the physical and mental benefits of doing so will help you better contribute to your community. Recovery: making sure you're sleeping, getting enough rest, taking time off, and seeing this as an important part of your work. Mindset: adopting a growth or a positive mindset to overcome challenges, and also helping others do the same. Let's connect LinkedIn Instagram  See omnystudio.com/listener for privacy information.

On this episode, Andrew is joined by Christine Porath, author of Mastering Community: The Surprising Ways Coming Together Moves Us from Surviving to Thriving. Christine Porath is a tenured professor at Georgetown University's McDonough School of Business. She's the author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. Christine is a frequent contributor to the Harvard Business Review, and has written articles for New York Times, Wall Street Journal, McKinsey Quarterly, and Washington Post. She frequently delivers talks and has taught in various Executive programs at Harvard, Georgetown, and USC. Prior to her position at Georgetown, she was a faculty member at University of Southern California's Marshall School of Business. Learn more about your ad choices. Visit megaphone.fm/adchoices

Christine Porath is a tenured professor at Georgetown University's McDonough School of Business. She's the author of Mastering Civility: A Manifesto for the Workplace and her latest, Mastering Community: The Surprising Ways Coming Together Moves Us from Surviving to Thriving. In this episode, Christine discusses "Mastering Community" and shares some insights of her research including stories about Marriott, Ubuntu, Doc Rivers and the Boston Celtics, and more. If you want to learn about the importance of care, culture, and self-awareness when it comes to communities, check out our conversation.

Have you ever had a rude co-worker or boss — or have you ever been told that the “jerk” is you? Today's guest, Christine Porath, researches incivility in the workplace. She's found that if you want to have a thriving business full of happy and talented employees, there is no room for any kind of disrespect. In this episode, she shares insights from her research and suggests ways anyone—bosses, managers, and employees alike—can up the civility at work. Christine teaches at Georgetown University's McDonough School of Business and is the author of “Mastering Civility: A Manifesto for the Workplace” and co-author of “The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It”. She has written for the Harvard Business Review, the New York Times, the Wall Street Journal, McKinsey Quarterly and the Washington Post. Her new book, “Mastering Community” is forthcoming (Grand Central Publishing, 2022). To learn more about "How to Be a Better Human," host Chris Duffy, or find footnotes and additional resources, please visit: go.ted.com/betterhuman

During December and January we are replaying some of our most popular episodes from previous years. This episode is from 30th November 2019 and is titled Can't We All Just Get Along?   Summary   Our workplaces can easily move towards what researchers call incivility. So what are the benefits of being nice to one another, and what can we do as leaders to get there?    Transcript   Hello and welcome to episode 62 of the Leadership Today podcast where each week we tackle one of today’s biggest leadership challenges. This week we explore why being nice to one another is so important for business performance. I was working with a client recently and discussing their culture. He said “as a psychologist you have the opportunity to work with lots of different organisations - I bet you walk in and get a pretty quick sense of the mood and culture”. It’s true - I find it easy to gain a quick read on the mood and culture of an organisation. Compare these two workplaces I recently visited. In one organisation I noticed people frowning, staring at screens, no conversation or laughter, and lots of sighs. In another the atmosphere was bordering on joyful - people warmly greeting one other, big smiles, people saying “hello” to me as I walked past even though they had no idea who I was. It was hard in the first organisation not to be dragged down, and it was equally hard in the second organisation not to be lifted up.  But it’s not like being able to read the mood and culture of a workplace is some special power granted only to psychologists and consultants. It’s a special power we all have that comes with being human. We all read a room quickly at a subconscious level. However we become familiar and used to the rooms where we spend the most time. The cultural quirks that hit us on day one at a new organisation fade by month three. We rapidly soak up the standards we see around us. We quickly understand what’s tolerated and what isn’t. If the culture is great, then that’s fantastic - we absorb it and maybe even become a better person. But if the culture is toxic, even the best of us will either lower our standards to fit in, or exit stage right to another organisation.  In some workplaces people aren’t very nice to each other. It might be that most people are 5 to 10 minutes late to meetings, setup their laptops and just continue their work. They interrupt others, they talk to the person next to them while someone else is presenting. They make demands of their colleagues in other departments. They gossip and spread rumours. Before you know it, the place quickly becomes toxic. This is so common that some researchers specialise in looking at what they call incivility. Perhaps the best known researcher in the field is Christine Porath. Her TED talk “Why being respectful to your coworkers is good for business” has racked up over 2.5 million views. As people rightly note in the comments below her video, do we really need a TED talk to convince people to be nice to each other? Apparently we do. Her research demonstrates that incivility lead to 66% of people cutting back their efforts, 80% of people being distracted from their work, and 12% of people leaving their job. In a laboratory study where people witnessed a fellow participant, who was actually setup, being berated for being late, there was a 25% reduction in performance, and 45% fewer ideas generated by the group. Christine argues that incivility is like a virus that we can catch and transmit. As a result people operate out of fear and try to remain invisible. Innovation plummets - after all, why would you risk sharing a new idea when people aren’t being nice to each other? So why do people end up being mean, unthoughtful, rude, aggressive or passive aggressive towards each other? Here are some reasons that I’ve observed: It works - taking on an aggressive, belittling style may, in the short term, help people to get things done, particularly where there is a lack of clarity and standards. Feedback free environment - people may not actually recognise what they’re doing, or at least the impact that it is having on others. Excessive stress - people are unlikely to be on their best behaviour where they are experiencing high levels of stress. Role models - in some organisations, taking on an aggressive style is modelled and rewarded by more senior leaders. We can change this. An example Christine shares is a health organisation where they introduced what they called the 10-5 way. The guidance they gave to staff was to make eye contact and smile when they were within 10 feet of another person, and to say ‘hello’ when they were within 5 feet of another person. That sounds incredibly prescriptive and it’s hard to believe it worked, but they saw both patient satisfaction and referrals increase. As we raise our kindness towards others, we’re more likely to be seen as leaders, and we’re more likely to produce better results. This aligns with a wealth of research that shows people are much more effective when they’re in a positive mood, versus being neutral or negative in their mood. As a leader I suggest the following: Role model being nice towards others. Civility is contagious. You see it when a positive team member enters the room - they lift the mood, people start smiling and laughing, there’s a sense of energy. It really doesn’t take many people to change the culture, and leaders are the ones people look towards to set the emotional tone. Connect with others. Take the time to understand the day to day work and experiences of those within your organisation. You might be surprised at some of the frustrations and obstacles they face, and how easy it may be for you in a position of leadership to remove these. Help others to connect. It’s really difficult to bully people that you know, like and respect. It’s also really hard to bully someone that has strong connections with their colleagues - the weight of numbers makes the bully the odd one out.  Look after yourself, and help others to do the same. Think about activities you can encourage that focus on the classic wellbeing areas of exercise, diet and sleep.  So let’s think this week about ways we can encourage others and lift them up. The relatively small acts that we take as leaders on a daily basis can have a huge impact on those we lead and the cultures we create. I have included links to Christine Porath’s TED talk and book in the show notes - make sure you check them out. And for those listening in the United States, a big Thanksgiving holiday greeting for the week that has just passed. I trust it has been a great time to connect with family and friends to reflect on all the great things we have in our lives that we so easily take for granted. Have a great week.   References Christine Porath’s TED Talk - Why being respectful to your coworkers is good for business. https://www.youtube.com/watch?v=YY1ERM-NIBY   Christine Porath (2016) Mastering Civility: A Manifesto for the Workplace https://www.amazon.com/Mastering-Civility-Manifesto-Christine-Porath/dp/1455568988/  

What happens when your workplace is exposed to incivility? What should you do if you are the target of this hostility and aggression? Tune in to this episode of the Talent Angle to hear Christine Porath, Professor at Georgetown University's McDonough School of Business, teach you how to navigate incivility in the workplace and enhance your own influence and effectiveness through simple acts of civility and respect.  Christine Porath is a tenured professor at Georgetown University’s McDonough School of Business. She’s the author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. Christine is a frequent contributor to the Harvard Business Review, and has written articles for New York Times, Wall Street Journal, McKinsey Quarterly, and Washington Post. She frequently delivers talks and has taught in various Executive programs at Harvard, Georgetown, and USC. Prior to her position at Georgetown, she was a faculty member at University of Southern California’s Marshall School of Business. This spotlight is an excerpt from our 2019 interview with Christine Porath.

Summary Our workplaces can easily move towards what researchers call incivility. So what are the benefits of being nice to one another, and what can we do as leaders to get there? Transcript Hello and welcome to episode 62 of the Leadership Today podcast where each week we tackle one of today’s biggest leadership challenges. This week we explore why being nice to one another is so important for business performance. I was working with a client recently and discussing their culture. He said “as a psychologist you have the opportunity to work with lots of different organisations - I bet you walk in and get a pretty quick sense of the mood and culture”. It’s true - I find it easy to gain a quick read on the mood and culture of an organisation. Compare these two workplaces I recently visited. In one organisation I noticed people frowning, staring at screens, no conversation or laughter, and lots of sighs. In another the atmosphere was bordering on joyful - people warmly greeting one other, big smiles, people saying “hello” to me as I walked past even though they had no idea who I was. It was hard in the first organisation not to be dragged down, and it was equally hard in the second organisation not to be lifted up. But it’s not like being able to read the mood and culture of a workplace is some special power granted only to psychologists and consultants. It’s a special power we all have that comes with being human. We all read a room quickly at a subconscious level. However we become familiar and used to the rooms where we spend the most time. The cultural quirks that hit us on day one at a new organisation fade by month three. We rapidly soak up the standards we see around us. We quickly understand what’s tolerated and what isn’t. If the culture is great, then that’s fantastic - we absorb it and maybe even become a better person. But if the culture is toxic, even the best of us will either lower our standards to fit in, or exit stage right to another organisation. In some workplaces people aren’t very nice to each other. It might be that most people are 5 to 10 minutes late to meetings, setup their laptops and just continue their work. They interrupt others, they talk to the person next to them while someone else is presenting. They make demands of their colleagues in other departments. They gossip and spread rumours. Before you know it, the place quickly becomes toxic. This is so common that some researchers specialise in looking at what they call incivility. Perhaps the best known researcher in the field is Christine Porath. Her TED talk “Why being respectful to your coworkers is good for business” has racked up over 2.5 million views. As people rightly note in the comments below her video, do we really need a TED talk to convince people to be nice to each other? Apparently we do. Her research demonstrates that incivility lead to 66% of people cutting back their efforts, 80% of people being distracted from their work, and 12% of people leaving their job. In a laboratory study where people witnessed a fellow participant, who was actually setup, being berated for being late, there was a 25% reduction in performance, and 45% fewer ideas generated by the group. Christine argues that incivility is like a virus that we can catch and transmit. As a result people operate out of fear and try to remain invisible. Innovation plummets - after all, why would you risk sharing a new idea when people aren’t being nice to each other? So why do people end up being mean, unthoughtful, rude, aggressive or passive aggressive towards each other? Here are some reasons that I’ve observed: 1. It works - taking on an aggressive, belittling style may, in the short term, help people to get things done, particularly where there is a lack of clarity and standards. 2. Feedback free environment - people may not actually recognise what they’re doing, or at least the impact that it is having on others. 3. Excessive stress - people are unlikely to be on their best behaviour where they are experiencing high levels of stress. 4. Role models - in some organisations, taking on an aggressive style is modelled and rewarded by more senior leaders. We can change this. An example Christine shares is a health organisation where they introduced what they called the 10-5 way. The guidance they gave to staff was to make eye contact and smile when they were within 10 feet of another person, and to say ‘hello’ when they were within 5 feet of another person. That sounds incredibly prescriptive and it’s hard to believe it worked, but they saw both patient satisfaction and referrals increase. As we raise our kindness towards others, we’re more likely to be seen as leaders, and we’re more likely to produce better results. This aligns with a wealth of research that shows people are much more effective when they’re in a positive mood, versus being neutral or negative in their mood. As a leader I suggest the following: 1. Role model being nice towards others. Civility is contagious. You see it when a positive team member enters the room - they lift the mood, people start smiling and laughing, there’s a sense of energy. It really doesn’t take many people to change the culture, and leaders are the ones people look towards to set the emotional tone. 2. Connect with others. Take the time to understand the day to day work and experiences of those within your organisation. You might be surprised at some of the frustrations and obstacles they face, and how easy it may be for you in a position of leadership to remove these. 3. Help others to connect. It’s really difficult to bully people that you know, like and respect. It’s also really hard to bully someone that has strong connections with their colleagues - the weight of numbers makes the bully the odd one out. 4. Look after yourself, and help others to do the same. Think about activities you can encourage that focus on the classic wellbeing areas of exercise, diet and sleep. So let’s think this week about ways we can encourage others and lift them up. The relatively small acts that we take as leaders on a daily basis can have a huge impact on those we lead and the cultures we create. I have included links to Christine Porath’s TED talk and book in the show notes - make sure you check them out. And for those listening in the United States, a big Thanksgiving holiday greeting for the week that has just passed. I trust it has been a great time to connect with family and friends to reflect on all the great things we have in our lives that we so easily take for granted. Have a great week. References Christine Porath’s TED Talk - Why being respectful to your coworkers is good for business. https://www.youtube.com/watch?v=YY1ERM-NIBY Christine Porath (2016) Mastering Civility: A Manifesto for the Workplace https://www.amazon.com/Mastering-Civility-Manifesto-Christine-Porath/dp/1455568988/

For Christine Porath, meditation was one way of coping with a toxic work environment. Her own experience, paired with watching her father suffer a serious health scare tied to his own harmful workplace atmosphere, led to her interest in researching civility in the workplace. She shares with us her findings, such as how working with uncivil co-workers can drive down morale as well as performance, and she presents data on the real-world financial consequences of incivility in the workplace. Porath is the author of "Mastering Civility: A Manifesto for the Workplace" and co-author of "The Cost of Bad Behavior." Plug Zone Website: http://www.christineporath.com/ Books: https://www.amazon.com/Christine-Porath/e/B01NCOGEER%3Fref=dbs_a_mng_rwt_scns_share Twitter: @PorathC Ted Talk: https://www.ted.com/talks/christine_porath_why_being_nice_to_your_coworkers_is_good_for_business ***VOICEMAILS*** Have a question for Dan? Leave us a voicemail: 646-883-8326

Civility. Recorded on the heels of the Pittsburgh synagogue shooting & the Obama and Clinton family bombings in late October, civility is on our minds. Civility may seem like a small topic, but in a time when it seems so hard to come by, we are digging into why it’s a lot bigger than you might think (hint: it goes WAY beyond just smiling and being nice) - especially when it comes to business. As a special treat, Kelly dons the micro hat and Lara goes macro this week! Check it out.   Topics of note: Mastering Civility: A Manifesto for the Workplace by Christine Porath Civility Assessment Kind versus Nice Tim Ferriss: 'You are the average of the five people you most associate with'

Guest: Christine Porath, associate professor of management at the McDonough School of Business at Georgetown University and author of Mastering Civility: A Manifesto for the Workplace Workplace incivility leads not only to a toxic culture, but also to negative impacts on your workforce’s productivity and profits. According to a study conducted by this episode’s guest, Christine Porath, employees who have experienced uncivil action in the workplace showed a drop of 25% in performance, while 80% stated they had lost time due to the unpleasant interactions. In this HR Break Room conversation recorded live at SHRM18, host Caleb Masters and Paycom HR manager Tiffany Gamblin are joined by Christine Porath to discuss: what constitutes incivility and how it affects employee morale the cost of having a culture that is not civil how leaders can foster a workplace of civility to drive employee happiness and productivity Learn more about the importance of creating a workplace of civility by reading our Discover the Employer’s Role in Preventing Sexual Harassment white paper.  

Dr. Christine Porath is an Associate Professor and Researcher at the McDonough School of Business at Georgetown University and an expert in workplace incivility, its costs and remedies. She is author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. In episode 28, we discuss her research on the decline of civility, how it affects productivity and what managers can do about it. Learn more about your ad choices. Visit megaphone.fm/adchoices

Inspired by an unfortunate toxic work environment in her first job out of college, Christine Porath took on the topic of workplace incivility and its cost to both companies and employees. She’s been running with it ever since. Christine Porath, Ph.D., is an associate professor at the McDonough School of Business at Georgetown University and the author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. She works with leading organizations to help them create thriving workplaces.

Christine Porath is an Associate Professor at the McDonough School of Business at Georgetown University and author of Mastering Civility: A Manifesto for the Workplace. Christine also consults with organizations to help them create a thriving workplace. She is a frequent contributor to the Harvard Business Review and Psychology Today, and has written for the New York Times, Wall Street Journal, and Washington Post. Her research has appeared in many journals and books. She is co-author of another book, The Cost of Bad Behavior, and a former two-sport Division I athlete. Christine and Stew talk about the rise in incivility at work and in our society -- a serious problem, about which we can all do something. They enumerate the emotional and financial costs of rude behavior at work and how it spills over into other parts of our lives. They explore practical, evidence-based strategies you can use for dealing with slights, discourteousness, and worse at work, whether you are boss or subordinate. See acast.com/privacy for privacy and opt-out information.

Christine Porath, Associate Professor at the McDonough School of Business at Georgetown University, joins host Stew Friedman to discuss how to deal with "mean" people at work and improve a toxic work environment as outlined in her book "Mastering Civility: A Manifesto for the Workplace" on Work and Life. See acast.com/privacy for privacy and opt-out information.

Christine Porath is an associate professor at the School of Business at Georgetown University.  Christine’s research focuses on leadership, organizational culture, the effects of bad behavior in workplaces, and how organizations can create a more positive environment where people can thrive. She recently released a new book, Mastering Civility: A Manifesto for the Workplace. How often does someone’s rude or insensitive behavior zap your energy and motivation? Unfortunately it seems that incivility is on the rise in our workplaces.  It can undermine your work performance, and your mental and physical wellbeing. Listen to Christine share strategies on buffering the negative effects of incivility and building more civil organizations. Connect with Christine Porath: ChristinePorath.com You’ll Learn: [01:48] – Christine defines “incivility” and says that it has become more prevalent in workplaces.   [04:44] – Christine explains that the number one thing driving incivility is stress and feeling overwhelmed. She also talks about technology’s role in civility. [06:20] – Christine describes the cost to employees and workplaces from tolerating incivility.   [08:13] – Christine shares some tips on how to handle incivility.   [11:04] – Christine talks about why wellbeing is the best antidote to incivility. [12:30] – Christine asks, “Who do you want to be?”  She explains why answering this question each day may determine our success. [14:36] – The Cycle to Civility is a four step process for organizations to become more civil places. [18:34] – Christine talks about where civility can go awry. [20:13] – There are simple techniques to improve our civility. Christine shares some of these. [23:21] – The Lightning Round with Christine Porath. Your Resources: The Price of Incivility What Got You Here Won’t Get You There: How Successful People Become Even More Successful – Marshall Goldsmith and Mark Reiter Triggers: Creating Behaviors That Last — Becoming the Person You Want to Be – Marshall Goldsmith and Mark Reiter Grit: The Power of Passion and Perseverance – Angela Duckworth Resisting Happiness – Matthew Kelly Thanks for listening! Thanks so much for joining me again this week.  If you enjoyed this episode, please share it using the social media buttons you see at the bottom of this post.   Also, please leave an honest review for the Making Positive Psychology Work Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated. They do matter in the rankings of the show, and I read each and every one of them. You can also listen to all the episodes of Making Positive Psychology Work streamed directly to your smartphone or iPad through stitcher. No need for downloading or syncing. And finally, don’t forget to subscribe to the show on iTunes to get automatic updates. It’s free! Special thanks to Christine for joining me this week. Until next time, take care!