Podcast appearances and mentions of patti murphy

What does it really take to grow from an individual agent into a full-blown ISO? This week, James Shepherd sits down with industry veteran Gus Torres to hear his journey—from working the streets to running his own ISO. Gus shares practical insights, mindset tips, and how his partnership with Netevia helped scale his operation. Then, stick around for the Today in Payments segment, where James and Patti Murphy break down the latest updates on the Credit Card Competition Act, BNPL regulations in the UK, and more industry headlines.

This week's episode features a replay of a live event with Brian Fitzgerald, EVP of ISV and Enterprise Partnerships at Full Stack Payments. James Shepherd interviews Brian about what it really takes to close large merchant accounts and build successful ISV partnerships. Learn how Full Stack supports agents with implementation, integrations, and lifetime vested residuals. Then, stick around for the Today in Payments segment where James and Patti Murphy cover the latest headlines shaping the payments industry.

What if merchants could earn reward points just for processing payments? This week, James Shepherd welcomes back Jeff Moskowitz to explore a creative twist on merchant services—credit card processing rewards. From luxury travel to high-end merchandise, learn how this unique program is gaining traction and helping agents stand out in a crowded market. Then, James and Patti Murphy dive into a packed Today in Payments segment, covering everything from crypto developments to Visa and Mastercard's push to enable AI agents like ChatGPT to make payments.

Complex payment flows are one of the biggest challenges in B2B sales—but they also offer some of the best opportunities. In this episode, James Shepherd shares a replay of his live interview with Denis Lunev, CEO of DepositFix, to break down how CRM and payments integrations can help you land merchants with ERP systems, HubSpot, QuickBooks, and more. Learn how tools like DepositFix simplify these workflows and how you can win merchant accounts through Full Stack Payments' mobile app. After the interview, stick around for the Today in Payments segment, where James and Patti Murphy cover the week's top headlines and trends.

ACH doesn't always get the spotlight, but it plays a vital role in the payments ecosystem. This week, James Shepherd sits down with Tommy Chipman of Payliance to unpack the power and potential of ACH—why it still matters, where it's headed, and how it fits into the broader payments landscape. From crypto to PayFacs, Tommy shares a wide range of insights from his diverse industry background. Plus, don't miss sales tips from Rich Norton and the latest Today in Payments segment, where James and Patti Murphy break down key industry headlines.

Nonprofits may not be the flashiest vertical—but they represent a massive, often overlooked opportunity in payments. In this week's episode, James Shepherd shares a replay of his live interview with the CEO of GiveHub to explore how modern payment solutions are transforming the nonprofit space. Plus, hear how Full Stack Payments is stepping in with a mobile-first integration to make giving easier. Then, Rich Norton delivers another round of real-world sales tips, and Patti Murphy joins James for a packed Today in Payments segment covering everything from major acquisitions to mobile wallets and regulated debit.

We often hear that software is eating payments—but what if it's the other way around? This week, James Shepherd sits down with Dustin Magaziner of PayBright to explore how payments companies and ISOs are uniquely positioned to form strategic partnerships with software providers. They dive into a recent deal and share predictions for where the industry is headed. Then, Rich Norton delivers another round of practical sales tips from the field. Finally, James and Patti Murphy bring you the latest Today in Payments segment, covering four major news stories that are shaping the future of the industry.

Surcharging remains a hot topic in payments, but what does a compliant program actually look like in the field? This week, James Shepherd speaks with frontline expert, Alexander Alvarez, who's actively setting up compliant surcharge programs for merchants. Get a behind-the-scenes look at what's working, what's not, and how agents can navigate the compliance landscape. Then, enjoy some timely sales tips from industry veteran Richard Norton. Finally, James joins Patti Murphy on her Today in Payments podcast to discuss the latest swipe fee battles and what they mean for the future of the industry. Check out the full blog post at todayinpayments.com/blog/swipe-fee-showdown.

How will AI reshape the payments industry? This week, James Shepherd explores the role of artificial intelligence in payments, featuring a groundbreaking conversation—including the first-ever AI agent interview on the podcast! He sits down with Vlad Sadovskiy, CEO of Netevia, to discuss AI's impact on ISOs, ISVs, and merchants. Then, Patti Murphy breaks down the latest on the Credit Card Competition Act and what new regulations could mean for the industry. Don't miss this forward-looking episode!

Independent Software Vendors (ISVs) are reshaping the payments landscape, but do they pose a threat or a massive opportunity? This week, James Shepherd sits down with Caleb Avery, CEO of Tilled, to discuss the evolving role of ISVs in payments, the challenges they face, and how to capitalize on the opportunities they present. Then, Patti Murphy breaks down the latest developments in interchange costs, including potential regulations and new state laws impacting fees on tips and surcharges. Don't miss this deep dive into the future of payments!

Why is payment processing so complex, and will it ever get simpler? This week, James Shepherd interviews UK-based payments expert Simon Kemp to explore the challenges and future of payment simplification. They discuss industry trends, the impact of verticalization, and whether complexity is here to stay. Then, Patti Murphy dives into Elon Musk's latest venture—X Money. Could it disrupt the payments space? Tune in to find out!

In this episode, James Shepherd sits down with payments expert Kyle Morgan to break down the complexities of interchange and uncover the latest pricing tactics used to increase margins. From hidden fees to interchange padding and optimization, this discussion sheds light on how processing costs are structured and what ISOs and agents need to know. Whether you're new to interchange or looking for advanced insights, this episode is packed with valuable information. Plus, Patti Murphy provides an update on Visa Direct's push for instant payments.

In this episode, James Shepherd interviews Robert Finnila, who shares his journey from starting strong in payment processing sales to recruiting and managing a team. Gain practical insights from someone who's been on the front lines and transitioned into leadership in the merchant services industry. Stay tuned for Rich Norton's sales tips and Patti Murphy's update on fraud concerns in the P2P payments space.

James Shepherd interviews Ben Griefer, COO of Maverick, to explore how ISOs can collaborate with upstream partners to secure ISV and eCommerce platform deals. Whether you're a tech company or an ISO, learn strategies to succeed in the integrated payments space. Stay tuned for Rich Norton's sales tips and Patti Murphy's insights on holiday spending and its impact on margins and residuals.

In this episode, James Shepherd interviews AW, co-founder of Silverflow and a former Adyen leader, to discuss innovations reshaping the acquiring space and lessons from the success of companies like Square and Stripe. Gain valuable industry insights into payment trends and challenges. Stick around for Rich Norton's actionable sales tips and Patti Murphy's analysis of Visa's response to monopoly claims and the Credit Card Competition Act.

In this week's episode, James Shepherd interviews Dylan Gaines, who has sold thousands of merchant accounts through bank referral relationships. Discover how to find and activate the right referral partners and maximize these opportunities. Stick around for Rich Norton's sales tips and Patti Murphy's update on Visa's latest instant payment solutions and their impact on the industry.

Join James Shepherd in this week's featured interview with seasoned agent, Reed Corless, who has mastered the art of building a thriving merchant portfolio through cold calling and field sales. Discover what it takes to succeed in today's market and gain valuable insights into what top agents seek in an upstream partner. Stick around for Rich Norton's sales tips and Patti Murphy's take on Google's legal challenges surrounding their payments and banking platforms.

In this week's episode we are joined by long time industry veteran and recruiter Chris Sandifer to discuss the history of the ISO model, how things have changed and what the future holds. We also discuss the keys to building a 1099 sales team and how to leverage technology in this effort. After this interview, James talks with Rich Norton about how to raise your floor and remove your ceiling for success and Patti Murphy talks about the innovations happening today with debit cards. We hope you enjoy this episode, thanks for listening!

In this week's episode, James shares his thoughts on a framework for effective strategy. You will learn how to identify, create and combine strategic puzzle pieces in the payments industry to create maximum value for yourself / your organization. Rich Norton gives a quick sales tip from the field and Patti Murphy shares a disruption to the growth of the BNPL space as card issuers begin to stop payments from their cards to pay off their BNPL loans. Thank you for joining us!

In this episode of the Leadership Under Fire Humanizing the Narrative Podcast, host Patti Murphy is joined by LUF Founder Jason Brezler and LUF's Senior Man and Human Performance Advisor Jim McNamara. In this conversation, we reflect on the range, depth, and reach of Leadership Under Fire's team efforts in 2023. As has been the trend in recent years, technological and societal changes have deeply impacted all of us, individually and collectively. To that end, the LUF team has reaffirmed its commitment to humanize performance and leadership in today's fire service and other high-risk, lethal environments to gain and maintain a competitive edge while maintaining the moral imperative of leadership. Through programs, research and publications, the team is committed to developing mission-oriented leaders who make human performance a priority. 

Our guest in this episode of the Leadership Under Fire Humanizing the Narrative Podcast is Jacob Dutton. Jake is an FDNY firefighter currently assigned to Rescue Co. 1 in Manhattan. He also serves as a Human Performance Analyst and Course Director for Leadership Under Fire. Listeners can hear more about his background and professional experience in episode no. 29 of this podcast titled “Managing Risk and Morality as a Paramedic with Jacob Dutton.” In this conversation, Jake and host Patti Murphy explore a value that is important to all members of the LUF team and a tenet of the LUF philosophy: the value of having leaders from a multiple generational TEAM prepare leaders and organizations to perform optimally perform optimally under pressure and navigate physical, mental, emotional, and moral rigors in high-risk and lethal settings. For these reasons and more (which we'll touch on in this episode), Leadership Under Fire will soon be making an even greater effort to contribute to the development of emerging leaders while also affording emerging leaders with increased opportunities to contribute to important conversations on operational doctrine, leadership development, and human performance optimization.

The original broadcast date for this episode was October 24, 2019. It features Hannah Huesman who was a Mental Performance Coach with the Philadelphia Phillies at the time of this recording. Huesman has since accepted the role of Mental Performance Coordinator for the Texas Rangers Organization. She also travels for speaking engagements on how training your mental skills can help ANY performer. She has worked with the FDNY, MLB, business executives, actors, and athletes of all ages. She is also the host of #MentalSweatMonday on Instagram, Twitter, and LinkedIn. This is a one-minute video, posted every Monday, of different strategies to help you work on your mental game. LUF Podcast host and producer Patti Murphy caught up with Hannah recently to discuss her endeavors since 2019. So, first you'll hear that discussion, followed by the original conversation. 

The original broadcast date for this episode was July 30, 2020, and features host Patti Murphy and American baseball executive Sandy Alderson, general manager of the NY Mets at the time. Sandy currently serves as the President of the NY Mets and has been a front office executive in Major League Baseball for 40 years. Under his leadership, Major League Baseball teams have won six division titles, three American League pennants, one National League pennant and a World Series Championship. Sandy has held executive leadership roles with the Oakland Athletic, San Diego Padres, and New York Mets. Under his leadership as general manager, the Oakland Athletics played in three consecutive World Series from 1988 to 1990 and won the 1989 World Series. Sandy guided the 2015 NY Mets to a National League pennant and the World Series. He has also served as an executive for Major League Baseball on two separate occasions. Sandy was a principal architect of “Moneyball” in the Oaklands Athletics organization. Sandy reformed the way Athletics did business in virtually every regard--he revolutionized the ways in which the club scouted and identified talent, used analytics, approached the mental game, and conditioned their athletes. Sandy's approach to fielding a competitive team while at the helm of the Athletics was unconventional--decades later those once progressive tenets are now part of the game's orthodoxy in virtually every organization in professional baseball. Sandy has been a trusted source of insight and encouragement in shaping LUF's approach to systematically optimizing human performance in the fire service and ultra-competitive and/or lethal endeavors. LUF recently launched the LUF Human Performance “Team of Teams” – a collaborative network of human performance leaders from around North America. Though in its infancy, the LUF Team of Teams network will consist of several networked functional teams dedicated to exploring and advancing specific pillars of human performance. Each of the teams are named in honor of a human performance pioneer and we thought it would be fitting to name the program manager team “Team Alderson” in honor of Sandy's immense contributions. Leadership and service are in Sandy Alderson's bloodline. His father was a seasoned Army Air Corps and Air Force fighter pilot who flew in World War II, Korea, and Vietnam. Sandy graduated from Dartmouth at the height of the Vietnam War and did an unpopular thing, particularly as an Ivy League graduate--he took a commission in the United States Marine Corps. 2nd Lt Alderson soon found himself in Vietnam as a platoon leader of US Marine infantrymen. Sandy was commended for his combat leadership in Vietnam with a Bronze Star with a valor device. After returning home from Vietnam, Sandy received orders to the Marine Corps prestigious “8th and I” Barracks in Washington, DC, a billet customarily reserved for officers destined for great responsibility in the Marine Corps. Though Sandy unquestionably had a bright future in the Marine Corps, he opted to depart the service and attend law school at Harvard. In professional baseball circles, Sandy is revered as a maverick for his baseball intellect. But more importantly, he is respected and admired for his character and moral compass. Sandy has been recognized in recent months by the NY Friends of Vietnam Veterans Plaza and the Marine Corps Law Enforcement Foundation for his leadership and civic virtue. The same character and conviction that was central to Sandy's leadership style as a leader of Marines in combat has been at the core of how he has conducted himself and business in professional baseball for the past four decades. Sandy's character is perhaps most evident in what the organizations under his charge do not just on the field, but also off the field. Under Sandy's leadership the NY Mets have consistently, and quietly, gone above and beyond in supporting our Nation's veterans, Gold Star families, and the families of fallen first responders--not because it is favorable for the brand, but because it is the right thing to do.

In this episode of the Leadership Under Fire Humanizing the Narrative Podcast, host Patti Murphy is joined by Philadelphia Firefighter Seankelly McCauley. Sean comes from a family of FDNY firefighters, and it was always assumed that he'd follow in his father and great grandfather's footsteps by achieving his lifelong dream of joining the FDNY.   In 2007, Sean proudly took the Department's entrance exam and began preparing for his FDNY career. Despite his enthusiasm to learn the job, physical abilities and willingness to serve the City of New York, Sean's dreams were derailed in 2010 when a federal judge ruled that the FDNY entrance exam 6019 had a “disparate impact” on minority candidates and was not a true measure of the abilities required for entry-level firefighters. So began years of ligation, and waiting and worrying to see if he'd ever get the chance to serve the FDNY as a Firefighter.  Eventually, in 2016, Sean made the hard decision to leave New York City and joined the Philadelphia Fire Department where he serves today. In 2022, he was given the opportunity to attend Leadership Under Fire's Optimizing Human Performance Under Pressure Program with the Cherry Hill NJ Fire Department. Sean remains a student of the job and hopeful about the future of the American fire service. 

The original broadcast date for this episode was June 4, 2020, but the interview you will hear with our guest in this episode was recorded in early 2019 at a Leadership Under Fire Optimizing Human Performance Summit, which took place in Annapolis, Maryland. Jim Roussell, a retired US Marine and Chicago police officer, was one of several summit guests who shared their perspective on navigating adversity and loss in lethal settings. The episode begins with LUF founder Jason Brezler and host Patti Murphy discussing their reflections shortly after the 2019 Summit.    The LUF team will be hosting another Leadership and Human Performance Summit in Annapolis on April 21, 2023. This will be LUF's first national summit since the arrival of the COVID pandemic in early 2020, the emergence of civil unrest during the summer of 2020, and following Russia's invasion of Ukraine in early 2022. Jim Roussell will again be a featured guest at the 2023 Summit, and we anticipate that he will discuss the ways in which the world has changed in recent years for leaders in high-risk industries. We thought that the insight and encouragement that Jim offered in 2019 might serve as a fitting prequel for those who will be attending the 2023 Summit, and will benefit those who will be hearing conversations from the 2023 Summit in the coming months on the Leadership Under Fire Humanizing the Narrative Podcast.     If you're interested in attending an LUF event, visit leadershipunderfire.com for a list of upcoming events and to join our mailing list.

Our accomplished expert in this episode is former US speed skier, mountaineer, and climber, Craig Calonica. Craig is a world-renowned adventurer who has great insight on risk and leadership. He has four decades of experience navigating daring and dangerous assents and descents in some of the most extreme alpine locations in the world—creating and breaking records in the process. He currently runs a cutting-edge helicopter skiing operation in the Himalayas and is originally from Lake Tahoe, California.  In the summer of 2021, Calonica regaled podcast host Patti Murphy with stories of some of his incredible high-altitude experiences. We hope to have him back on the podcast in the future to unpack his philosophies on navigating risk and building resilience, but for now we're honored to share his powerful accounts of adventuring in complex outdoor environments that showcase extraordinary aspects of human endurance and the human spirit. 

This is a continuation of our annual year in review conversation on the Leadership Under Fire Humanizing the Narrative Podcast. In this episode, host Patti Murphy is joined by LUF Founder Jason Brezler and LUF's Human Performance Advisor Jim McNamara. Please listen to our previous episode recapping 2022, as this one picks up from where we left off. We hope you enjoy this discussion and follow along the rest of the year as the LUF team expands our mission.

Please enjoy our annual year in review conversation on the Leadership Under Fire Humanizing the Narrative Podcast. In this episode, host Patti Murphy is joined by LUF Founder Jason Brezler and LUF's Human Performance Advisor Jim McNamara.  As 2022 comes to a close, we have much to reflect on. It was a tumultuous year as war returned to Europe and major fluctuations in the economy were felt across the nation. Work trends continued to shift even as 2022 seemed to mark the beginning of the end of the COVID-19 pandemic. And sadly, we lost loved ones this past year, including those close to the LUF network. We continue to honor their memory and remain optimistic about the future; ready to face 2023 to include the good, the bad and the unknown…  

While there are no crystal balls when it comes to financial markets, we can look at historical data. In 2008- the real estate market went into a tailspin. How can we be responsible with investments in real estate and learn from some of the lessons in the past? Patti Murphy  award winning realtor with Long and Foster and  Matt Carter, a top commercial and industrial real estate broker with C. Dan Joyner in South Carolina, share that learning from the past benefits all who want to step into the real estate market. Maximizing our investments responsibly is vital when stepping into the real estate world. Making sure to access the insight and wisdom of an experienced, professional realtor is a vital step our guests say give us a collaborative edge.

What is the best growth investment for your financial portfolio? How can you gain economic stability? The Answer is: Real Estate! So say our guests,  Matt Carter, a top commercial and industrial real estate broker with C. Dan Joyner in South Carolina and Patti Murphy, an award winning realtor with Long and Foster and the 2020 Good Neighbor Award, 2022 top realtor from the Fredericksburg, VA Area Realtors Association. They both have years of experience and stories that help us understand the differences between an agent, escrow and a mortgage. We gain essential information that help us take steps toward home ownership or commercial real estate investing.

PSA: If you haven't Googled that “cool” teacher from high school, go ahead. We'll wait.  Douglas Le had a reputation for being the cool teacher at Gilroy High School. He was young and highly educated. He could relate to his students! He told hilarious, edgy jokes! He joked about the size of his students' genitals. He joked about having sex with their moms. In the fall of 2014, one mother alerted the school district to Douglas Le's behavior. They didn't listen.  Then Brandi tells us a very on-brand story. It was September 2, 2003. Sarah Johnson ran to a neighbor's house in a panic. Her parents, Diane and Alan Scott Johnson were dead in their bedroom. When investigators arrived on the scene, they got there just in time to stop a garbage truck from taking evidence from the crime scene. And now for a note about our process. For each episode, Kristin reads a bunch of articles, then spits them back out in her very limited vocabulary. Brandi copies and pastes from the best sources on the web. And sometimes Wikipedia. (No shade, Wikipedia. We love you.) We owe a huge debt of gratitude to the real experts who covered these cases. In this episode, Kristin pulled from: The Web of Lies episode “The Enemy Within” “Ex-Campbell teacher who catfished students arrested again on teen sex allegations,” by Robert Salonga for the Mercury News “Gilroy sex offender teacher set free,” by Jack Foley for the Gilroy Dispatch “At school, he was the ‘cool' teacher. Online, police say, he was a student-seducing porn star,” by Peter Holley for the Washington Post In this episode, Brandi pulled from: “Disrobed” episode Forensic Files “Love Interrupted- Diane and Alan Johnson Murders” episode 20/20 “Couple's killer wore bathrobe backwards, says” by Patti Murphy, The Times-News “Conflicting evidence brought at Johnson Trial” Associated Press, South Idaho Press “Family gets day in court” by Patti Murphy, The Times-News “Bellevue, Idaho” wikipedia.org “Teen Charged With Parents' Gruesome Murder” by Elizabeth R. Grodd and Jeffrey L Diamond, ABC News “The Johnson Family Murders” by Emily Thompson, Morbidology “Sarah Marie Johnson” murderpedia.org “Sarah Marie Johnson v. State of Idaho” findlaw.com YOU'RE STILL READING? My, my, my, you skeezy scunch! You must be hungry for more! We'd offer you some sausage brunch, but that gets messy. So how about you head over to our Patreon instead? (patreon.com/lgtcpodcast). At the $5 level, you'll get 30+ full length bonus episodes, plus access to our 90's style chat room!  

FDNY firefighter Brendan Cawley is a survivor of the horrific Black Sunday Fire which occurred in the Bronx on the morning of January 23, 2005. Brendan is one of six members who jumped from the top floor of a 4-story apartment building on E. 178th St. Thirty-four months later, he returned to full duty status after a miraculous and grueling recovery from the physical and mental injuries he sustained as a result of his long fall. The fire tragically claimed the lives of three members of the FDNY – Lt Curt Meyran, FF John Bellew and Lt Joseph DiBernardo.  The interview you will hear in this episode of the Leadership Under Fire Optimizing Human Performance Podcast featuring Brendan was recorded in 2019 at a LUF Human Performance Summit in Annapolis, Maryland. The event was devoted to the concept of resilience, namely asking the question, “what happens when we play to win and lose?” To help listeners gain context for each summit conversation, LUF Founder Jason Brezler and podcast host Patti Murphy discussed their reflections shortly after the event, which you will hear prior to the interview.  Note: The podcast episode also includes tactical fireground transmissions from the Black Sunday fire in the Bronx. A word of caution to our listeners, the transmissions are raw and graphic.

In this episode, host Patti Murphy is joined by LUF Founder Jason Brezler and LUF's Human Performance Advisor James McNamara. If you're tuning into this podcast for the first time, you can listen to episodes no. 5 and 12 to learn more about each of them. Since this is our year in review episode, the team covers a lot in just a short amount of time. 2021 seems to have been a long, divisive year where we endured another 12 months of a global pandemic with impeding COVID-19 mandates, witnessed America's chaotic withdrawal from Afghanistan as we marked the 20th anniversary of the attacks on 9/11, and continued to redefine “normal.” But while it was another incredibly hard year for many, there were still moments that highlight the admirable tenacity and ingenuity of people and resilience of the human spirit worthy of celebrating.

According to psychologist and emotions expert Dr. George Bonanno, all of us share a surprising ability to be resilient. The interview you will hear in this episode of the Leadership Under Fire Optimizing Human Performance Podcast featuring Dr. Bonanno was recorded in early 2019 at a Leadership Under Fire Optimizing Human Performance Summit, in Annapolis, Maryland. The event was devoted to the concept of resilience. Other summit guests have been featured on this podcast including: the co-founders of the Mission Critical Teams Institute, NY Times Bestselling authors Lynn Vincent and Sara Vladic, as well as James Roussell, USMC (Ret) and Chicago PD (Ret). To help listeners gain context for each summit conversation, LUF Founder Jason Brezler and podcast host Patti Murphy discussed their reflections shortly after the event, which you will hear prior to the interview.

Co-founders of the Mission Critical Team Institute, Dr. Preston Cline and Coleman Ruiz, are our guests in this episode of the Leadership Under Fire Optimizing Human Performance Podcast. The interview you will hear was recorded in early 2019 at a Leadership Under Fire Optimizing Human Performance Summit, in Annapolis, Maryland. The event was devoted to the concept of resilience - the ability to navigate adversity and absorb failure and loss in high-risk settings. The summit allowed leaders to explore the concept from the individual, team and organizational level as well as from a physical, mental, emotional and moral perspective. Other Resilience Summit guests included FDNY Black Sunday survivor Firefighter Brendan Cawley and Columbia University's Dr. George Bonanno. To help listeners gain context for each summit conversation, LUF Founder Jason Brezler and podcast host Patti Murphy discussed their reflections shortly after the event. 

Patti Murphy is the host and producer of the "Leadership Under Fire Optimizing Human Performance Podcast". A native of Staten Island, NY, Patti started her career covering news across the five boroughs for a 24-hour television news channel. In 2014, she joined the Fire Department of New York's Office of Public Information, managing their internal website, DiamondPlate, which plays a critical role in disseminating timely training and preparedness information. She also produces content for the FDNY Foundation and NYC Fire Museum. Patti is the first FDNY civilian employee to attend the Naval Postgraduate School Center for Homeland Defense and Security. You can learn more about "Leadership Under Fire" here: https://leadershipunderfire.com/

In this episode, host Patti Murphy is joined by Jason Brezler and Jim McNamara as we look back at a year that was like no other we've experienced in our lifetimes. Against the backdrop of a global Coronavirus pandemic, 2020 catapulted all of us into world-changing events. From the tragic loss of life and economic effects of the pandemic to civil unrest to ongoing wildfires, 2020 has certainly been a defining one. Those who subscribe to the podcast will surely be familiar with both Jason and Jim, but for those who may be tuning in for the first time: Jason is the Founder and President of Leadership Under Fire and currently is a Lieutenant in the FDNY. Prior to becoming a firefighter and creating the Leadership Under Fire Team, Jason began his career as an Officer in the U.S. Marine Corps. He’s led Marines on several deployments in Iraq and Afghanistan where he was decorated for his combat service. Jim serves as a Human Performance Advisor for Leadership Under Fire. He is the author of the LUF Senior Man’s Performance Journal and regularly hosts Senior Man Feature Episodes on this podcast. Jim is an FDNY firefighter who joined the Department in 1994 and currently serves in Ladder Co. 26 in Harlem. 

Patti Murphy hosts the December, Year in Review, edition of OnSI featuring Staten Island nurse Amy O'Sullivan, Staten Island University Hospital Executive Director Brahim Ardolic, the Essential Heroes project and other voices from 2020.

Patti Murphy hosts the November edition of OnSI featuring Meals on Wheels of Staten Island, Congresswoman-Elect Nicole Malliotakis and a farewell to the Baby Bombers.

Patti Murphy hosts the October edition of OnSI featuring a South Shore family's local fundraiser to remember their father lost to the COVID-19 pandemic, a nurse from Staten Island named one of Time magazine's most influential people of 2020 and the North Shore's National Lighthouse Museum.

Patti Murphy hosts the September edition of OnSI featuring the Angels' Circle 9/11 memorial, Young Minds In Motion & Resource Room Tutoring Centers, and P.I. Fitness on Forest Avenue.

Lynn Vincent and Sara Vladic are the NY Times bestselling authors of the book Indianapolis: The True Story of the Worst Sea Disaster in US Naval History and the Fifty-Year Fight to Exonerate an Innocent Man. In early 2019, LUF recorded an interview with them, which you will hear in this episode. This was recorded at a Leadership Under Fire Optimizing Human Performance Summit, which took place in Annapolis, Maryland. The event was devoted to the concept of resilience, the ability to navigate adversity and absorb failure and loss in high-risk settings. We explored the concept from the individual, team and organizational level as well as from a physical, mental, emotional and moral perspective. Guest presenters included FDNY Black Sunday survivor Firefighter Brendan Cawley, Columbia University's Dr. George Bonano, and  Dr. Preston Cline and Coleman Ruiz of the Mission Critical Team Institute--just to name a few. You can hear audio from the entire Summit by visiting leadershipunderfire.com. To help listeners gain context for each Summit discussion, LUF Founder Jason Brezler and podcast host Patti Murphy discussed their reflections shortly after the event. So, you’re about to hear that conversation and then the live recording of the event. 

Patti Murphy hosts the July edition of OnSI featuring the St. George Theater, Staten Island University Hospital and Artist Alley's Tribute to Congressman John Lewis.

Steve chats with Patti Murphy, Employee Experience Director, Hayden Homes about the power of knowing your why, both individually and as a company. Patti shares how this focus has lead their company to win multiple awards for being the Best Place to Work in their region.Patti also shares stories of working in Human Resources during Covid-19 as well as her experience working with employee benefits. Connect with Patti: https://www.linkedin.com/in/pattimurphy01/Connect with Steve: https://www.linkedin.com/in/steve-watson-cpa/*************************Are your employees okay with another year of insurance rate increases?Visit Trendbreakers.com to find out more on how I was able to lower the cost of benefits by 1k/employee which allow us to invest those savings back into the company and the employees.

Patti Murphy hosts the June edition of OnSI featuring North Shore activist and educator Tanisha Smith Franks, the Staten Island Running Association and Tom Crimmins Reality.

The conversation you will hear in this episode was recorded in early 2019 at a Leadership Under Fire Optimizing Human Performance Summit, which took place in Annapolis, Maryland. The event was devoted to the concept of resilience, the ability to navigate adversity and absorb failure and loss in high-risk settings. We explored the concept from the individual, team and organizational level as well as from a physical, mental, emotional and moral perspective. Guest presenters included FDNY Black Sunday survivor Firefighter Brendan Cawley, Dr. Preston Cline and Coleman Ruiz of the Mission Critical Team Institute and Lynn Vincent and Sara Vladic—the NY Times bestselling authors of Indianapolis: The True Story of the Worst Sea Disaster in US Naval History and the Fifty-Year Fight to Exonerate an Innocent Man. That’s just to name a few. You can hear audio from the entire Summit by visiting leadershipunderfire.com. To help listeners gain context for each Summit discussion, LUF Founder Jason Brezler and podcast host Patti Murphy discussed their reflections shortly after the event. So, you’re about to hear that conversation and then an introduction to Jim Roussell, followed his contribution at the Summit.

Patti Murphy hosts the May edition of OnSI featuring Staten Island's New Dorp Lane District, the Essential Heroes Project and Historic Richmond Town's COVID-19 Preservation and Time Capsule Programs.

Patti Murphy hosts the inaugural edition of OnSI featuring Jimmy Max in Westerleigh, the Staten Island Children's Museum and COVID Talks.

Welcome to the second part of our 2019 Year In Review. This episode picks up with podcast host Patti Murphy, Leadership Under Fire Founder and President Jason Brezler and FDNY Senior Firefighter James McNamara. In the previous episode, we discussed the LUF team's accomplishments and focused efforts during 2019. Now, we'll dive deeper into some of the lessons Jason and Jim learned firsthand during the year that impacted their views on human performance and leadership.

In this episode, host Patti Murphy is joined by Leadership Under Fire Founder and President Jason Brezler and FDNY Senior Firefighter James McNamara. Together they discuss the LUF Team's 2019 accomplishments and focused efforts which included the rigorous examination of resilience--most specifically, exploring the question of "what happens when we play to win and lose?" Jason and Jim also share as some of the lessons that they learned firsthand during 2019 that impacted their views on human performance and leadership, as well as events and resources that shaped their professional development. This is the first of a two-part series.  

Puedes ver ligas a todo lo platicado en http://platicandoencatolico.com/episode/patti (http://platicandoencatolico.com/episode/padregabino) ¿Quieres ser parte de Platicando en Católico? ¡Hay muchas formas! Orando por nosotros, recomendándole el podcast a alguien, poniéndonos una calificación en donde nos estás escuchando o compartiendo nuestras redes sociales son formas fáciles pero si quieres darle a otro nivel puedes ayudarnos en temas de diseño, edición de audio, de video, estar alimentando nuestra página y las redes o si nada de esto es lo tuyo pero quieres ser parte de Platicando en Católico otra forma es siendo un CoProductor nuestro. ¡Desde $1 dólar tu apoyo nos ayudará a que no nos cuesten las cosas que ahorita todavía nos cuestan o que podamos llegar a más gente y poder cada vez generar más contenido católico de buena calidad! ¿Quieres ser nuestro CoProductor? Entra en https://www.patreon.com/platicando (https://www.patreon.com/platicando) Síguenos en https://www.instagram.com/platicandoencatolico/ (https://www.instagram.com/platicandoencatolico/) o escríbenos a platicandoencatolico@gmail.com para quejas, sugerencias de invitados, comentarios, porras, peticiones etc etc... -+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+ Anuncios en este episodio ¡Lazos Matrimoniales inicia nuevo ciclo! A través de conferencias de temas sobre el matrimonio, hijos y espiritualidad descubrirás herramientas para tu vida, además tendremos un Retiro para invitar a Cristo en nuestras vidas. Y por último compartir con otros matrimonios nuestras experiencias de vida. Empezamos este próximo 21 de Octubre del 2019 a las 8pm en la Parroquia San Agustín en San Pedro Garza García, N.L. Envía un WhatsApp a 8127551110 http://www.cristinavillarreallozano.com/presentacioacuten-del-libro-poemas-que-nutren-el-alma.html (http://www.cristinavillarreallozano.com/presentacioacuten-del-libro-poemas-que-nutren-el-alma.html) Para cambiar nuestra realidad necesitamos comenzar por la raíz: la infancia. Desafortunadamente, un alto porcentaje de niños crece en ambientes que no favorecen su desarrollo, lo que impacta negativamente el resto de sus vidas. Villas ABP es una asociación dedicada a impulsar el desarrollo de niños que crecen en ambientes vulnerables .Tu donativo cuenta su historia. https://www.villas.org.mx/ (https://www.villas.org.mx/) -+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+ Síguenos en platicandoencatolico@gmail.com (https://dashboard.whooshkaa.com/jose-manuel-de-urquidi/episodes/433106/platicandoencatolico@gmail.com) para quejas, sugerencias de invitados, comentarios, porras, peticiones etc etc... ¡Pide por nosotros porfa! Support this podcast

This summer, we took a hiatus from publishing new episodes. But thanks to the brief pause, the Leadership Under Fire team accomplished a lot. In this episode, listeners are brought up to speed and get a glimpse of what's to come. 

There's so much to keep up with when it comes to the payments and merchant services industry. The intersection of finance, business, and technology means that there are always new innovations happening. So how can anyone keep track of the constantly evolving payments landscape? Enter our guests this week... Kate Gillespie and Patti Murphy of The Green Sheet. Kate Gillespie is the President and CEO, while Patti Murphy is the Senior Editor. Together (along with their team), they work to report and comment on the latest updates in the payments and merchant services world. Listen in as they discuss the latest developments in payments with Scott! Find show notes and more at: https://www.soarpay.com/podcast/

Our guest in this episode has spent two decades traveling to some of the most dangerous and remote areas of the world. Lynsey Addario is an American photojournalist whose work appears regularly in the New York Times, National Geographic and Time magazine. Patti Murphy hosts.

In this episode we talk about getting acquired. Even if you have no plans of selling your merchant accounts, you will learn from Ketih and George, co-founders of Transmerit, how to build a profitable book of business. The Insiders' Report with Patti Murphy covers a new topic today, B2B transactions. Understanding Tier 2 and 3 interchange categories, as well as marketing strategies for B2B transactions, will unlock a multi-billion dollar marketplace for you. We close this episode by answering questions including how to sell multi-location businesses and how to make a living selling merchant services.

In this episode, we start off with an interview from a lead generation expert that runs call centers for several large ISOs. You will learn how they generate leads for agents and ISOs across the industry. Patti Murphy then talks about metrics and how consumers are changing their payment preferences in the insiders report. We finish up the episode with questions from the field including one about high risk merchant accounts.

We start off this episode by interviewing Donnie Troy, a top merchant services rep who shares his experience and tips. Then we move on to a special edition of the insiders report where Patti Murphy and James Shepherd debate cash discounting and discuss the various challenges facing this new pricing structure.

This week, we interview Ken Musante the CEO of Eureka Payments who shares his years of experience building solid, long term relationships with merchants and industry professionals. Patti Murphy shares why true partnerships are crucial to your success and how to build the right kind and we take several great questions form the field. Thank you for listening to our podcast!

In last couple of weeks, James has spoken with over 100 agents, ISO owners and processing executives and it is obvious from these calls that cash discounting is the hottest trend in merchant sales. At the end of today's podcast episode, James shares 4 keys to selling cash discounting. You will hear an opening pitch that is working in the field as well as rebuttals to the most common objection, "My customers will be upset and I will lose business." We start off this week's episode with 4 great questions from the field including how to get started selling merchant services and how to compete with software providers. The insider's report contains keys to building a profitable, long term book of business that has resale value and you will not want to miss this great information from Patti Murphy.

CCSales Pro/Green Sheet Podcast with James Shepherd and Patti Murphy by Merchant Sales Podcast

CCSales Pro/Green Sheet Podcast with James Shepherd and Patti Murphy by Merchant Sales Podcast