Podcasts about Chargeback

Jim Edwards and Stew Smith discuss how to communicate with customers to avoid chargebacks, wasted time in customer service, and ultimately more returning customers by staying CALM!  The CALM Sequence:1. Confirm the decisionSend this message immediately after purchase.Do more than say thank you. Name the decision they made and connect it to the result they want.Instead of:Your payment has been received.Try:You are officially registered. You just took the first step toward turning your scattered follow-up into a simple system that keeps customers engaged after they buy.Then state what happens next, when it happens, and where they should look.The customer should finish this email thinking, I know where I am, and I know what comes next.2. Activate a small winDo not make the customer wait until the event, course, or product arrives to feel progress.Give them something small and useful: a two-minute assessment, a checklist, a template, a single question to answer, or a setting to complete.The goal is not to bury them under bonuses.Give them one action that creates movement.A buyer who takes one meaningful step starts seeing the purchase as progress, not an expense.3. Lower uncertaintyAnswer the questions buyers may feel silly asking.When does it start? How long will it take? What should they prepare? What if they miss a session? Where do they log in? Who can help? What result should they expect first?Do not confuse mystery with anticipation. Mystery before a purchase can create curiosity. Mystery after a purchase creates support tickets and refunds.This is also the right place for a short story, testimonial, or behind-the-scenes note that shows how the experience works. Choose proof that reduces a specific fear, not applause that merely says you are wonderful.“This changed my life” is flattering.“I was worried I had no time, but the first lesson took 12 minutes and helped me fix my welcome email that afternoon” is useful.4. Move them toward commitmentBefore the main experience begins, ask the buyer to do something that signals participation.Add the event to their calendar. Reply with their biggest question. Introduce themselves in the group. Complete a short worksheet. Choose the result they want to leave with.Small commitments change the customer's role. They stop feeling like someone who spent money and start behaving like someone who joined something.That distinction matters.Check out the Facebook Group – Sales Copy and Content Marketing Hacks at  https://www.facebook.com/groups/copywritingandcontenthacks and for more information on the wizards used to make outstanding sales copy check out  https://www.CopyandContent.ai

Chargebacks were built to protect consumers from stolen cards and crooked merchants. Now they're increasingly used when a subscription surprises someone, a restaurant disappoints, or buyer's remorse sets in. Don and Tom sort real fraud from “friendly fraud”—and explain why the first call should usually go to the merchant, not the bank.They also look at confusing statement names, recurring subscriptions, the cost merchants absorb when a dispute lands, and why credit cards generally provide stronger consumer protection than debit cards.Then it's listener-question time: a free-dinner annuity pitch promising 12% to 15%, whether to bunch charitable gifts, dialing a retirement portfolio from 60/40 to 50/50, and using RMD withdrawals to rebalance at Vanguard.0:38 — From 1929 bucket shops to today's prediction markets3:21 — Chargebacks, card fees and “friendly fraud”7:06 — Mystery merchant names and subscription confusion8:25 — Bad service, buyer's remorse and the fraud line11:10 — When a chargeback is legitimate13:28 — Why merchants lose most disputes16:59 — Listener questions begin17:30 — The free-dinner annuity pitch22:49 — Should you bunch charitable gifts?24:06 — 60/40 or 50/50 before Social Security?26:06 — RMD withdrawals and Vanguard rebalancingQuestions? Comments? Click!

Welcome back to Fraudology.This week I'm joined by Dave G., who spent years investigating money laundering, wire fraud, and scams before moving into e-commerce and, eventually, directly into crypto. Dave was on the ground floor of Bitcoin back when the white paper first came out, and he brings a rare vantage point on stablecoin fraud risk as someone who has watched a payment technology evolve from a niche curiosity into the backbone of a real conversation about agentic commerce.We start with a story that sets the tone for the whole conversation. It demonstrates how unpredictable this space has always been, and how easily it is to miss where the real value and the real risk end up landing. From there, we get into the heart of what a stablecoin actually is, and why stablecoin unit economics change the payment fraud conversation entirely. They function less like a new currency and more like an infrastructure upgrade.That capability sounds abstract until you follow it to its logical endpoint; agentic e-commerce. Everyone wants to talk about AI agents buying jackets, concert tickets, or collectibles, the high-consideration, emotionally driven purchases people actually enjoy shopping for. But Dave argues the real volume, and the real fraud exposure, is going to show up in the boring stuff. Bread, milk, and eggs. The things nobody wants to spend time discovering, just delivered. And when those transactions are worth pennies instead of dollars, low-dollar transaction fraud stops looking like a nuisance and starts looking like a scalable business model for criminals willing to take a cent at a time instead of hundreds of dollars at once. That shift exposes a chargeback liability gap that already has real victims. A reminder that new payment technology fraud adoption always follows the same pattern: whatever gets built, someone tries to exploit before the guardrails exist. What you'll hear in this episode:How Dave went from investigating money laundering and wire fraud to working directly in crypto, and the story of accidentally giving away roughly $1.5 million in Bitcoin at industry conferences.Why stablecoin fraud risk needs to be understood separately from Bitcoin fraud history, and how stablecoins function more like an infrastructure upgrade than a new currency.How stablecoin unit economics make micropayment fraud economics viable at a scale traditional card and ACH rails were never built to support.Why the agentic e-commerce conversation has it backwards, focusing on high-consideration purchases like jackets and concert tickets instead of the low-dollar transaction fraud risk hiding in everyday purchases like bread, milk, and eggs.A real chargeback liability example where a cardholder admitted an AI agent made the purchase, and the merchant still had no compelling evidence chargeback rules to fight it.Why device-based identity verification is a weaker foundation than the industry treats it as, and an early look at an emerging protocol for verifying AI agent identities.How consortium fraud data sharing can create real, sometimes irreversible fraud blacklist consortium risk when a label gets attached to the wrong entity.A subscription chargebacks story involving an antivirus company that charged customers for software that did nothing at all.Why every new payment technology, from ACH to stablecoins, follows the same pattern: fraud arrives before the guardrails do.You should listen to this episode if you:Work in payments, fraud risk, or chargeback management and want to understand where stablecoin fraud risk and agentic commerce actually intersect.Are responsible for card network relationships or dispute strategy and want to understand the chargeback liability gap in agent-initiated purchases.Are evaluating identity verification strategies and want a real critique of device-based identity as a long-term solution.Participate in a fraud consortium and want to better understand the risk and responsibility that comes with labeling data.Are trying to get ahead of new payment technology fraud adoption instead of reacting to it after losses show up.Want a grounded, practitioner-level conversation about crypto fraud and payment fraud that goes beyond the hype cycle.

Diese Woche gibt es kein reguläres News-Format, denn Max Imbiel hat sich virtuell mit Carsten Meywirth zusammengesetzt, dem Leiter der Abteilung Cybercrime im Bundeskriminalamt.Carsten ist seit Jahrzehnten im BKA, von der Terrorismusbekämpfung über die organisierte Kriminalität und die IT-Abteilung bis zur Cybercrime-Gruppe, aus der 2020 eine eigene Abteilung wurde. Eine junge, technisch geprägte Truppe, gemischte Teams aus Vollzugsbeamten und IT-Experten, und ein Alleinstellungsmerkmal gegenüber der Privatwirtschaft: echte Ermittlungen gegen echte Täter.Wir sprechen über die großen Operationen der letzten Monate: Eastwood gegen die pro-russische Hacktivistengruppe NoName057(16), Chargeback gegen ein globales Kreditkartenbetrugs- und Geldwäschenetzwerk, die Fahndung nach dem Kopf der Ransomware-Gruppe Black Basta, den Aisuru- und Kimwolf-Botnetz-Takedown, Power Off gegen DDoS-Stresserdienste und Operation Endgame, die bislang weltweit größte Cyber-Operation gegen Dropper-, Loader- und Stealer-Gruppierungen. Dahinter steht immer internationale Zusammenarbeit, mit Europol, FBI, NCA und anderen Partnerbehörden. Carsten erklärt, wie aus gemeinsamen Ermittlungen Allianzen werden und warum die identifizierten Täter, die meisten in Russland, trotzdem unter Druck geraten: zerstörte Infrastruktur, verlorenes Vertrauen in der Community, eingeschränkte Bewegungsfreiheit.Wir diskutieren, warum Strafverfolgung die ökonomische Entscheidungslogik der Täter verschlechtern soll, ohne den Anspruch, Cybercrime auf null zu setzen. Und wie sich das mit KI-gestützten Angriffen, autonomen Agenten und Post-Quantum-Kryptographie verändern wird.Am Ende gibt Carsten einen praktischen Hinweis: Wer Opfer eines Angriffs wird, muss keine Hemmschwelle haben. Der ZAC-Verbund, die zentralen Ansprechstellen Cybercrime bei BKA und LKAs, ist auf polizei.de erreichbar und hilft, schnell die richtige Stelle zu finden.ZAC-Verbund / Kontakt bei Cybervorfällenhttps://www.polizei.de/DE/Startseite/startseite_node.htmlBKA Abteilung Cybercrimehttps://www.bka.de/DE/UnsereAufgaben/Ermittlungsunterstuetzung/Cybercrime/cybercrime_node.html

In this episode of the Merchant Sales Podcast, James sits down with Mark Wagner, CEO of Disputifier, to discuss how new card brand initiatives like Mastercard's Scam Merchant Monitoring Program (SMMP) and Visa's VAMP are changing the way ISOs, acquirers, and merchants approach fraud prevention and chargeback management. Beyond breaking down the latest rule changes, they explore practical strategies for reducing disputes, improving the customer experience, and proactively protecting merchant portfolios before problems arise. Plus, Patti Murphy returns with Today in Payments, covering the Federal Reserve's latest payments data, the growing conversation around pay-by-bank, legislation surrounding the phaseout of the penny, the launch of the Linux Foundation's AI payment protocol, and other important developments shaping the future of the payments industry.

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 The 2026 Chargeback Field Report is the industry's largest merchant-focused study of payment disputes and chargeback fraud. Get a first look at what merchants are saying now about disputes, fraud, and the growing pressure chargebacks continue to put on revenue. What you'll learn: How the chargeback landscape is shifting for merchants The real business impact of illegitimate disputes Where merchants still feel unprepared or underserved Key fraud and dispute trends to watch in 2026 Practical takeaways for reducing exposure and protecting revenue Presentations by Jarrod Wright and Zak Matthews

Kleine unauffällige Abbuchungen, große Schäden: Ermittler vermuten ein internationales Netzwerk hinter Millionen illegaler Kreditkartenzahlungen. Die Spur führt zu Zahlungsdienstleistern wie Unzer, zu Wirecard – und wieder einmal Jan Marsalek.

You added AI support agents to save money. It might be why your chargebacks are climbing. For ecommerce brands, AI support chatbots are an easy sell — fewer tickets, lower headcount, faster response times. But there's a failure mode most operators don't catch until their processor is already asking questions: when a customer hits a wall with your chatbot — a scripted refund denial, no escalation path, or a bot that loops instead of resolves — they don't push back. They call their bank. And that payment dispute lands on your chargeback ratio whether your team ever knew the support interaction failed.In this episode, Maria breaks down three specific ways AI customer support triggers chargebacks for ecommerce businesses, how to audit your own chatbot using the dispute data you already have, and the exact fixes you can make this week — without adding headcount. She also covers the metric every ecommerce operator tracks instead of the right one, and why your ticket deflection numbers are masking a much more expensive problem.

"Something which is really nice with Visa is that for every problem that they create, they have a solution for it, but you just need to pay for it..."   What happens when an impromptu honeymoon scroll on Instagram leads to a complete career pivot into the world of fraud prevention? In this episode of Fraud Boxer, Jordan Harris sits down with Ben Herut, Chief of Staff at Chargeflow, to unpack the complex, fast-moving ecosystem of payment risk and dispute resolution. From the hidden operational burdens that merchants face during a chargeback surge to the psychological toll of fighting friendly fraud, this conversation breaks down why traditional methods just aren't cutting it anymore. If you've ever wondered how major financial shifts correlate directly to a rise in payment disputes, Ben's inside look from both the issuer and acquirer sides provides a rare, dual-perspective view of the industry.   The core of the discussion centers around the evolution of Visa's Compelling Evidence rule, shifting from its original framework to the newly updated standards. Jordan and Ben debate the strict timelines merchants now have to navigate, the nuances of cross-merchant and cross-acquirer data tracking, and how the massive looming shadow of the Visa Acquiring Monitoring Program (VAMP) changes the math for ecommerce businesses. Instead of relying on generic tech hype, the episode explores how actual data science, real-time intelligence, and post-payment risk modeling can save a business from losing both its revenue and its physical products. Stick around until the end to hear predictions on agentic commerce, changing network protocols, and how modern banking apps have made it almost too easy for good customers to act bad.   V I D E O S T O W A T C H N E X T :   How MAG is helping merchants fight back: https://youtu.be/TKMyDL6ydiI   Why do your sales skills suck? https://youtu.be/JLMqz0ls4gU   --------------------------------------------  

Owner-operator and Overdrive 2025 Small Fleet Champ Wes Oberman's mostly-open-deck Oberman Logistics business makes good on growth goals with a transparent promise to owner-operators leasing there: 15% of the gross for costs, no insurance chargebacks. Since his big win last fall in the 3-10-trucks division, the owner-operator's moved to 13 trucks, including his own 2026 Kenworth T680, by virtue of keeping that promise. At insurance renewal early this year, even with growth, he was able to reduce his overall insurance outlay in an age where liability costs for motor carriers of all stripes just continue to roll up and up and up. How he's done it: Acting on lessons learned from his National Association of Small Trucking Companies insurance agent about engagement with data the operation generate. We wrote about his experience in brief last Fall before the renewal -- https://overdriveonline.com/15770374 -- and in this week's edition of the podcast he details the result: "We had companies fighting over our business this year. It was a nice turn," Oberman said. His big win as Small Fleet Champ contributed, in ways small and much larger, where it matters. "I have added that we are the Small Fleet Champs at the bottom of my email signature," he said, thus routinely flagging the recognition in any communication with a potential insurer. More importantly, the award was a "talking point when talking to all these insurance companies" in renewal negotiations. But he knows it's the real engagement with safety data that he and his leased owners show, in addition to proven safety performance OTR, that's likely most moving the needle. Details in the episode on an ELD provider switch that's helped, the tradeoff between "monitoring" and demonstrating active engagement, which means effectively more insurer comfort with his fleet's risk. That means itself lower costs, preservation of the transparency in his 15% pricing for owners leased long-term. "That's my main pitch to owner-operators," that "our deductions are so low" for a reason, he said. Enter your own business to compete in the 2026 Small Fleet Championship: https://overdriveonline.com/2026sfc

Recorded May 1, 2026 In this episode, the crew tackles the cursed middle ground of campus AV: spaces that are technically classrooms, sort of event venues, occasionally multipurpose rooms, and absolutely someone else's problem until the microphone dies five minutes before the dean walks in. The discussion starts with classrooms hiding inside dorms, performance venues moonlighting as lecture halls, performing arts spaces being asked to behave like standard teaching rooms, and the eternal mystery of "who exactly is moving the lectern back?" From there, the panel wanders into the even darker woods of off-campus support, county extension locations, pseudo-university spaces, rented venues, service agreements, chargebacks, lifecycle planning, and the dangerous phrase "just give us your standard classroom setup." Along the way, they discover that standards are not just a pile of boxes, support does not magically travel across counties, and transparent lecterns are only classy until the glue yellows and everyone can see the wires.    Alternate show titles: What do you do with your students? STD Aware How big is Oregon? Traveling snake oil salesman Which of the four food groups? Who may or may not be named the same as you… We get in our little vehicles…   We stream live every Friday at about 315p Eastern/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com    ▀▄▀▄▀ CONTACT LINKS ▀▄▀▄▀ ► Website: https://www.avsuperfriends.com ► Twitter: https://twitter.com/avsuperfriends ► LinkedIn: https://www.linkedin.com/company/avsuperfriends ► YouTube: https://www.youtube.com/@avsuperfriends ► Bluesky: https://bsky.app/profile/avsuperfriends.bsky.social ► Email: mailbag@avsuperfriends.com ► RSS: https://avsuperfriends.libsyn.com/rss Donate to AVSF: https://www.avsuperfriends.com/support

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What if you've been overpaying on your merchant statement without even realizing it? Most businesses don't actually read their merchant statements — they just pay whatever shows up and move on. But buried inside those statements are processing rates, compliance charges, and other line items that quietly eat into your margins every single month.In this episode, Maria breaks down how merchant statements actually work, what different fees actually mean, which costs are set in stone, where you have room to negotiate, and which charges you should absolutely take steps to eliminate. No matter what type of business you're running — ecommerce, services, or online subscriptions — understanding your statement is one of the fastest ways to spot unnecessary costs and take back control of your processing.____________________________________________

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Welcome to B2B Vault, the biz-to-biz podcast! In this episode, we tackle the critical topic of chargeback prevention and understanding the chargeback process. We'll dive deep into what is dispute transaction and how to best handle a credit card chargeback, providing essential insights for all business owners navigating financial technology. Thanks for watching! Go ahead and like, comment, subscribe, and turn on post notifications!

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Speedy Holdings Group Announces $5 Million Equity and $100 Million Debt Capital Raise to Scale Patented Merchant Chargeback & Overdraft Protection Platform and National “Free Franchise” Network Speedy Holdings Group, Corp. City: Melbourne Address: 65 E Nasa Blvd Website: https://www.speedyhg.com Phone: +1 332 244 0580

In a series of podcasts taped live at 2025's Money 20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in the world. On this episode Lou chats with Frank Frantz, Founding Growth Executive at Chargeflow, to learn how the company is tackling an online theft merchants hate: chargebacks. Typically these fraudsters request refunds on a purchase but still keep the item they "bought." Here's how Chargeflow uses data analysis to stop the deception dead in its tracks.

Visa has introduced new chargeback rules through its Visa Acquirer Monitoring Program (VAMP). While it's aimed at acquirers, merchants can't afford to ignore it because, as acquirers scramble to protect their portfolios under Visa's stricter fraud guidelines, merchants will be the ones who get cut off, restricted, or penalized.

Episode DescriptionIn this episode, I sit down with Tim Tynan, CEO of Chargeback Gurus, to discuss the evolving landscape of chargeback management. We explore how merchants can better handle disputes, the significant changes coming with Visa's VAMP program, and the role of AI in payment processing. Tim brings decades of experience from IBM, Bank of America, and Citigroup to share practical insights for merchants dealing with chargebacks.Key Timestamps[00:02] - Introduction and guest background[01:18] - Baseball discussion (Yankees vs. Twins fans)[02:11] - Free Joke Project segment[02:40] - How to make chargebacks exciting - "Every chargeback tells a story"[04:30] - Common chargeback mistakes merchants make[06:12] - VAMP Program explained - Visa's consolidation of dispute and fraud programs[08:11] - Fraud prevention best practices and threshold management[09:57] - New VAMP ratios: 1.5% for merchants, 0.7% for acquiring banks[12:18] - Subscription model challenges - Best practices for recurring billing[15:51] - AI and chatbot impact on customer service and chargebacks[18:36] - The future of AI agents in commerce and dispute resolution[22:01] - Shameless plug for Chargeback Gurus[23:28] - Baseball wrap-up: Roger Clemens discussionKey Topics CoveredVAMP Program ChangesConsolidation of Visa Dispute Management Program and Visa Fraud Management ProgramNew combined ratios and thresholdsImpact on merchants and acquiring banksTimeline for full implementation (2026)Chargeback Best PracticesImportance of upfront documentationConsumer education and clear termsAccount verification methods (CVV, address verification)Quality control processesSubscription Business ModelsOpt-out capabilities as table stakesRegular customer remindersEducation and transparency requirementsBalance between business needs and consumer protectionAI and TechnologyMachine learning applications in chargeback managementHuman expertise vs. automation balanceQuality control and accuracy concernsPractical implementation approaches

"There's no way that these are not gonna be upcharged. There is zero chance these are not gonna be marked up just like every other thing that PSPs do."   In this episode, Ronan Ben-Ami from the chargeback mitigation company Justt, breaks down the latest changes to chargeback fees from Visa. The card network has introduced new fees for acquirers and shorter response deadlines, which will likely increase costs for businesses. Acquirers are now charged higher fees for longer dispute resolutions, and they're passing those costs directly to merchants. This means merchants will have less time to fight disputes and will incur more fees for delays, making it more critical than ever to have a quick and effective chargeback strategy. With these changes, the focus for merchants must shift from simply winning disputes to maximizing the Return on Investment (ROI) for each case. The new landscape requires businesses to have a deep understanding of their specific fees and to obtain their TC40 and TC15 data to properly monitor their chargeback ratios. To adapt, merchants should consider using smart decisioning tools that can automatically accept disputes that aren't worth fighting and build strong, compelling cases for those that are, helping to protect their bottom line in this new era of increased fees and shortened timelines.   Links from the video: Tables for the new fees: https://justt.ai/blog/visa-chargeback-fee-changes-april-2025/#:~:text=Below%20are%20the%20main%20changes,a%20%241.00%20fee%20per%20case. VAMP Guide: https://justt.ai/guides-and-ebooks/guide-get-ready-for-vamp/ Justt Dispute Optimization: https://justt.ai/blog/justt-announces-dispute-optimization-to-help-merchants-maximize-chargeback-recovery/   V I D E O S T O W A T C H N E X T :   Friendly Fraud in Crypto with Justt? https://youtu.be/GMm1lvm_FOw   Justt Chargeback Report Results? https://youtu.be/e40pUzQr8x4   -------------------------------------------- "They simplified the fees for the merchant as opposed to what's happening behind the scenes and how they're being charged by the card schemes. But they're keeping themselves ROI positive, and they're making money off of the scenario." -------------------------------------------- Inquiries: sponsorships@fraudboxer.com

Scams in the short-term rental world are more common and damaging than ever. From copycat listings to payment loopholes, both hosts and guests are getting hit. In this eye-opening episode, we uncover the 7 most frequent STR scams and share the steps you can take right now to protect your business and your peace of mind. The copycat Craigslist scam (happened to us personally) Booking.com payment loopholes that cost you money Chargeback fraud from guests who actually stayed Stolen credit card bookings The dirty linens scam Cleanliness fraud (they use your place, then demand refunds) Third-party squatters who sublet your property Whether you're new to hosting or have hundreds of bookings under your belt, scam-proofing your short-term rental is no longer optional. Use these insights and practical tips to stay a step ahead. If you found value in this episode, don't forget to share, subscribe, and explore our bonus resources below.

Send us a textTalking about credit/debit card disputes and chargebacks.Probably you don't want to.  For good reason.  One estimate is that there were $62.5 billion in chargebacks in 2023.And at most credit unions every chargeback or dispute involves a lot of staff time.  It's an expensive matter and it is often profoundly irritating to members - at least some of whom decide to change FIs as a result.More worrisome is that increasing numbers of Americans file disputes, often just as a way to get an easy $50 or $100 back in their own pocket.  Lots of disputed charges are simply fraudulent.Enter Casap, which automates the dispute process and in the process resolves cases much faster and at dramatically lower costs.  Casap CEO and co-founder Shanthi Shanmugam is on the show to talk about the 21st century way to handle disputes.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com  And like this podcast on whatever service you use to stream it. That matters.  Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

In this episode of dojo.live, we welcome Marty Williams, Senior Vice President of Business Development at Chargeback Gurus. This conversation dives into the evolving chargeback landscape—and why hospitality brands need more than just reactive fraud tools to stay ahead. Marty explains how rising guest expectations around flexibility, refunds, and alternative payments are driving increased chargeback risks, and how data-driven prevention strategies can help mitigate losses before they occur. From root-cause analysis to smarter integrations across the guest journey, Marty offers a practical look at how hoteliers and travel operators can better balance frictionless experiences with financial protection. He also shares key trends shaping the next 12–18 months in payments and fraud, and how Chargeback Gurus is helping the industry respond with agility and impact.

Are chargebacks eating into your profits? You should take care of it before it exhausts your wealth. Jack McCullough sits down with Rebecca Beam, CFO of Chargeback Gurus, to demystify the complex world of chargebacks and reveal how to reclaim lost revenue. Rebecca brings a unique perspective to combating these disputed credit card transactions that lead to fund reversals. She also explains how they use an award-winning proprietary platform and data science to provide compelling evidence for their clients, helping them win disputes and prevent future chargebacks. Do not let this drain your bottom line, so tune in now!To book a demo with Planful, click here.

Fraudology is presented by Persona.In this revealing episode of the Fraudology Podcast, host Karisse Hendrick pulls back the curtain on major changes coming to Visa's fraud and chargeback programs that will significantly impact e-commerce merchants. She provides exclusive details on updates to Visa's Compelling Evidence 3.0 and VAMP initiatives, including clarification on how new fraud-to-sales ratios will be calculated and news of a 6-month extension to the advisory period.Hendrick also breaks down complex new fee structures Visa is implementing for chargeback response times, warning that merchants could face fees up to $7 per chargeback for slow responses starting April 1, 2024. She criticizes Visa's lack of clear communication around these changes while offering strategic advice to help businesses adapt. The episode also touches on Visa's new anti-enumeration efforts to combat card testing attacks, though many details remain vague.Drawing on her extensive industry experience, Hendrick provides invaluable insights on the implications for merchants and acquirers, along with practical recommendations for updating chargeback management strategies. She suggests considering reputable third-party chargeback management solutions to navigate the increasingly complex landscape. Tune in now to arm yourself with the latest intelligence and ensure your business is prepared.Visa Anti-Enumeration & Card Testing Best Practices:https://usa.visa.com/dam/VCOM/global/support-legal/documents/anti-enumeration-and-account-testing-best-practices-merchant.pdfFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Imagine losing a sale, fighting to get your money back, and then getting slapped with a $30 fee for trying!

Remember the Tooth Fairy?She has an ugly stepsister. And if you're a life insurance agent for any amount of time, rest assured that some day her ugly step sister will visit you.Here's what you can do about it.YouTube link:https://youtu.be/3cr7_7xg6jEIf you have any questions, you can reach us here:⁠⁠⁠⁠⁠⁠⁠⁠https://lifemattersagency.com/contact/⁠⁠⁠⁠⁠⁠⁠⁠If you're an agent looking for a mentor, start here:⁠⁠⁠⁠⁠⁠⁠⁠https://lifemattersagency.com/insurance/⁠⁠⁠⁠⁠⁠⁠⁠Have an idea or topic suggestion?Talk to me:⁠⁠⁠⁠⁠⁠⁠⁠https://forms.gle/6aLkM8MSTwH4eteVA⁠⁠⁠⁠⁠⁠⁠⁠#lifematters #lifeinsurance #wholelifeinsurance #agentsforlife #lifeinsuranceagent #infinitebanking

Today's guest is Roenen Ben-Ami, Co-founder and Chief Risk Officer of Justt. Justt is an AI-driven tech company whose platform helps retail leaders and merchants reduce loss from chargebacks with automation and friendly fraud prevention. Roenen joins us on today's podcast to break down the complexities of chargebacks and how AI-driven automation can help merchants recover lost funds at scale. Together with Emerj Managing Editor Matthew DeMello, Roenen helps explain the "guilty until proven innocent" nature of chargebacks, the rise of friendly fraud, and why merchants often leave money on the table due to inefficiencies in the dispute process. He details how Justt's proprietary approach—leveraging data enrichment, dynamic arguments, and automation—creates tailored chargeback responses that maximize win rates while reducing manual effort. This episode is sponsored by Justt. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

In this episode of "Building Digital Products," host Khrystyna Klimash engages in an insightful conversation with Xiuqi (Qi) Cao, co-founder and CEO of Chargeblast. The discussion delves into the journey of creating a groundbreaking platform that's revolutionizing chargeback management in the fintech industry. This episode offers valuable insights into how Chargeblast is addressing a critical pain point for businesses by reducing chargeback rates to near zero. Xiuqi (Qi) Cao –   / xiuqi-cao   Chargeblast – https://www.chargeblast.com/ The conversation explores the challenges faced by businesses in handling payment disputes and how Chargeblast has emerged as a game-changing solution. Qi shares the origin story of Chargeblast, detailing how the company has protected over $2 billion in global transactions within its first year of operation. Key topics include strategies for overcoming challenges in building digital products, establishing partnerships with industry giants like Stripe and Shopify, and effective marketing approaches for promoting innovative fintech services. The discussion also touches on the importance of building a high-performing team and balancing technical expertise with business acumen. 00:00 Introduction 01:05 Chargeblast: Benefits for Businesses and Customers 04:50 Origin Story of Chargeblast 07:08 Overcoming Challenges in Building the Platform 09:01 Tips for Establishing Productive Partnerships 13:05 Key Consideration For Building an Effective Team 14:50 Flash Questions Are you interested in understanding the dynamics of the fintech industry and payment solutions? This episode offers valuable insights on creating a successful digital product in the financial technology sector and the role of innovation in addressing critical business needs. Feel free to share your thoughts in the comments, and remember to like and subscribe for more insights! Follow us on Social Media: Facebook:   / linkupst   Twitter:   / linkupst   LinkedIn:   / mycompany   Instagram:   / linkupst   Visit Us! https://linkupst.com/ Contact Us: info@linkupst.com

Black Friday Cyber Monday is almost here, and I've got the PERFECT BFCM strategy for you.You also may not realize this, but Black Friday is a GOLDMINE of customer data. It's honestly more valuable to gather this data than to make a one-time sale. Let's get into it.Liss Graham Email Strategy: https://youtu.be/KnC8-bM4DecNeed a merchant account? Get in touch! ➡️ directpaynet.com/contact-us0:00 Intro0:45 Chargeback-proofing Sales3:30 One-Time Payment Products4:45 Customer Data6:39 Subscriptions7:41 Genius BFCM Strategy

Chargebacks suck. They're inevitable... but also preventable! Let's get into the timeline of a chargeback, how you can save yourself some $$$ with chargeback alerts, and methods any business can utilize to reduce chargebacks to a minimum.Remember, every business experiences chargebacks. But that doesn't mean your business has to suffer because of them.Get payment processing that SUPPORTS your business:directpaynet.com/contact-us0:00 Intro0:45 Every Business Experiences Chargebacks1:41 Cardholder Rights4:02 Common Reason Codes6:51 Business Owner Rights8:16 Win or Lose a Dispute11:34 Tips to Prevent Chargebacks17:37 Biggest Benefit19:09 OutroConnect with Maria:

Today's expert guest is Keith Brady. Owner of Florida Vacation Rental Law, he's Florida's leading authority on vacation rentals. Keith has dedicated his career to the vacation rental industry and offers counsel to governments, businesses, and individuals.Keith's here to give us the cold hard facts about vacation rental chargebacks. The truth is, you're very likely to be at risk! More truths? Chargebacks are a scam. They make us feel powerless. They force us to question the good in the world. They make us mad! But – they can also be avoided. And we even have a few useful steps to take after experiencing a vacation rental chargeback.Keith walks us through several useful steps to take in our messaging which drastically reduce our susceptibility to fraudulent chargebacks before, during, and after a contested reservation takes place. He's an open book in sharing secrets of the trade, detailing his own professional experience, and leaving us with actionable steps to help protect against scammers.Don't leave your business open to be taken advantage of! Preventative care is the name of the game. Huge thanks to Keith for sharing this important information with the Thanks For Visiting audience.(00:01:24) #STRShare: @seascapevillastx(00:03:24) Introducing Keith Brady: Vacation Rental Law Expert(00:11:49) Tried & True Methods to Circumvent STR Credit Card Fraud(00:19:20) How to Avoid Short-Term Rental Chargebacks (00:33:36) Tips to Combat Fraudulent STR Chargebacks(00:40:19) What to Do AFTER Losing/Winning an STR Chargeback CaseResources:• Click here for full show notes• Website: floridavacationrentallaw.com • Email: admin@floridavacationrentallaw.com#STRShareSunday: @seascapevillastx• Submit your property for our next #STRShare at STRShare.com• Video: 7 Creeping .. Airbnb Business Expenses

In episode 95 of The Payments Show Podcast, I spoke to Rodrigo Figueroa who is is the COO at Chargeback Gurus.Chargeback Gurus helps businesses to prevent chargebacks and recover more revenue with flexible technology solutions.VIDEO Version and PDF Transcript:Video: https://thepaymentsshow.substack.com/p/95 Summary of topics discussed:01:26 - Global Fintech Insights02:47 - Exploring International Payment Systems05:12 - Chargeback Gurus Overview05:40 - The State of Chargebacks 202406:59 - Challenges and Costs of Chargebacks11:24 - Fraud and Merchant Strategies27:48 - Laggards in the Company28:10 - The Rise of Check Fraud28:43 - Optimism and Challenges in Payment Fraud29:37 - Fraud During the Pandemic30:29 - The Distributed Nature of the Card Payments Industry31:36 - Ideal Customers and Onboarding Process33:24 - Fighting Chargebacks: Strategies and Expertise45:24 - Global Reach and Future PredictionsDetails:- Recorded on 26 Jun 2024- Host: Satwant Phull- Guest: Rodrigo Figueroa, COO, Chargeback GurusNext Steps:- Get in touch with Satwant: digitalmoneylab.com - Chargeback Gurus: chargebackgurus.com | @ChargebackGurus

In this video, we discuss chargebacks and the steps you can take to protect yourself. We also share general tips on communicating with those who initiate a chargeback and how to add an extra layer of protection to your contracts.Chapters00:10 Defining Chargebacks00:44 Engage with Open Dialogue01:05 Quick Tip01:16 Gathering Evidence01:45 Leveraging Contracts for Protection02:06 Being Proactive & Responsive ⭐️ FREE GUIDE: Download your copy of our Legally Launch Guide & Legal Check-up Checklist!

How did a pre-med student from Yale end up transforming the landscape of chargeback mitigation? Join us as Qi Cao, the co-founder and CEO of Chargeblast, reveals his fascinating journey from life science consulting and hedge fund analysis to pioneering tech-forward solutions in the payments industry. Discover how Chargeblast is slashing chargeback rates by up to 99% for hyper-growth startups using Stripe and Shopify. Get an insider look at the unique strategies Chargeblast employs, the pivotal role of social media for business growth, and the significance of strategic partnerships with industry giants.This episode also uncovers the incredible potential of Generative AI in optimizing chargeback alerts across sectors like health, subscription SaaS, and e-commerce. You'll hear about the latest trends in payments, including the future of peer-to-peer transaction chargebacks and the crucial role of card tokenization. Qi also shares his personal passions, from daily workouts to mentoring a diverse team, offering invaluable advice for anyone venturing into the fintech or payments space. Don't miss out on the practical tips and inspiring stories packed into this compelling conversation!

We're talking about Operation Chargeback, a coalition of refunding fraud fighters and the FBI, operating an ongoing investigation into ARG and other refund fraud groups across the US and internationally. A member of “Noir's Luxury Refunds” pled guilty today to participating in a fraud conspiracy, organized through the cloud-based messaging service Telegram, that targeted retailers across the country, announced U.S. Attorney Prim F. Escalona and Federal Bureau of Investigation Special Agent in Charge Carlton L. Peeples. ► Criminal Thoughts Instagram: https://www.instagram.com/criminalthoughtspodcast ► Criminal Thoughts Facebook: https://www.facebook.com/profile.php?id=61554340715365 ► The Brett Johnson Show: https://www.youtube.com/@brettjohnsonshow ► Brett's Twitter: https://twitter.com/gollumfun Follow more of Brett: https://www.thebrettjohnsonshow.com Watch Brett Johnson on Lex Friedman: https://www.youtube.com/watch?v=cC1LFC0KFSw&t=3s Watch Brett Johnson on the Jordan B Peterson Podcast: https://www.youtube.com/watch?v=cz0GVLzzYlg

Banking on Fraudology is currently accepting sponsor applications until July 15th. Apply through this form or contact Hailey directly.Welcome to the first episode of "Banking On Fraudology," where we explore the dynamics of fraud prevention in today's digital and financial landscapes. I'm your host, Hailey Windham, and today, I have the privilege of speaking with Karisse Hendrick, a seasoned expert in the realm of fraud prevention with an extensive background in e-commerce, payment processing, and fraud consultancy.In this episode, we'll explore the intricate challenge of combating fraudulent activities without disrupting genuine transactions—a balancing act that every fraud fighter grapples with. Karisse will share her insights on the importance of analyzing transaction patterns to enhance machine learning tools, which are crucial in identifying and preventing e-commerce fraud. Don't forget to subscribe and share this episode!--------------------------------About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham's initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization's size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ----------------------------------About Karisse Hendrick: She is a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line and host of the Fraudology Podcast.Connect with Karisse on LinkedIn: https://www.linkedin.com/in/karissehendrick/Banking on Fraudology is part of the Fraudology Podcast Network.

In episode 87 of The Payments Show Podcast, I spoke to Dan Moshkovich, VP of Marketing at Chargeflow. Chargeflow helps eCommerce brands recover chargebacks automatically using AI and software.VIDEO and PDF Transcript:- click here https://thepaymentsshow.substack.com/p/87 Summary of topics discussed:(00:21) - Start(01:09) - Chargeback Stats(05:04) - 80/20: "Friendly" Fraud vs "Real" Fraud(08:50) - Easier Than Ever To File a Chargeback(11:26) - Differing Win Rates in Different Industries(16:37) - Solution Overview: 100% Success-based Fees Only(21:53) - ChargeResponse and ChargeScore(26:25) - Human Last Line of Defence(27:40) - Chargeflow Alternatives: Their Weaknesses(30:30) - Getting Started with Chargeflow(32:29) - Customer Success Stories(34:07) - Scams and Frauds: Organized Crime is a Major Threat(37:51) - "To Catch a Fraudster" Podcast(39:11) - Chargebacks Are NOT a "Cost of Doing Business"(41:15) - Chargeflow in 2024 and Beyond(42:27) - Chit ChatDetails:- Recorded on 28 Feb 2024- Host: Satwant Phull- Guest: Dan Moshkovich, VP of Marketing, Chargeflow[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Chargeflow: chargeflow.io | @chargeflowhq

We're diving into a topic that sometimes is a bit uncomfortable, but it's truly essential for your business's financial, legal, and customer health. Specifically,  how slow sales or taking sales back might be affecting your bottom line and what you can do about it legally. As business owners, we do often put our clients' needs before our own, sometimes to the detriment of our own financial well-being. But here is the hard truth... Your money is just as important as your clients' money, and it is not greedy to prioritize your own bottom line! Especially  in challenging economic times like we have right now.In episode 166 of The Legal Paige Podcast, I am tackling a question straight from The Legal Paige Facebook Community. We dive into the what you should know about cooling off periods, no downgrades language in your contract, and chargeback fraud!MORE FROM THIS EPISODE: Tune into Episode 166, I will provide insight into this essential conversation, that may be uncomfortable but is nonetheless essential for every single business owner. Because over here at The Legal Paige I want to empower you both legally and within your business to operate as a smart, forward-thinking, and legal business owner! And if you want more helpful business advice as you'll hear on the podcast, be sure to join The Legal Paige Facebook Community where thousands of entrepreneurs just like you are getting real-time answers about running a professionally and legally legit business.

Fraudology is presented by Spec. Learn more about how their platform and request a personal demo, or stay turned for details on our group date demo.In this insightful episode of Fraudology, join host Karisse Hendrick and special guest Shawn Kelley, former director of payment and risk at SeatGeak, as they delve into the complexities of chargeback management in the e-commerce sphere. Tackling the balance between technology and human intervention, Shawn shares his experience and how both can be leveraged for the best possible outcomes.Gain valuable perspectives on how to optimize win-rates and why adopting a customized, intelligent approach to chargeback responses is crucial for maintaining customer trust and improving business outcomes in the ever-evolving world of online transactions.To connect with Shawn directly: https://www.linkedin.com/in/shawnkelley/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

On this episode, we welcome Christine Wade, Co-Founder and Consultant of Payment Operations Group, LLC; Mandi Grimm, Director of Fraud Prevention of Etix; and Scott Adams, Founder and CEO of Fraud Deflect and CNPMentors. Together, we explore the complexities of chargeback management and fraud prevention. Each of them shares their expertise as we discuss current challenges and strategies in the industry. Key Takeaways:(06:22) Discussing the evolving nature of payment operations and its business impact.(12:15) Insights into the latest fraud prevention trends and techniques.(18:40) Exploring the influence of technology in combating online transaction fraud.(24:55) The role of customer behavior analysis in enhancing fraud detection.(31:07) Perspectives on the future of digital payments and their security measures.(37:19) Highlighting the importance of collaborative efforts in fraud mitigation.(43:30) The necessity of ongoing education and awareness in payment security. Resources mentioned:Christine Wade -https://www.linkedin.com/in/cjwade/Payment Operations Group, LLC  -https://www.linkedin.com/company/payment-operations-group-llc/Mandi Grimm -https://www.linkedin.com/in/mandigrimm/Etix -https://www.linkedin.com/company/etix/Scott Adams -https://www.linkedin.com/in/speakerscotteadams/Fraud Deflect -https://www.linkedin.com/company/fraud-deflect/CNPMentors -https://www.linkedin.com/company/cnpmentors/ Ready to get started with Rebar?Head to rebartechnology.com or email info@rebartechnology.com to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

Melissa Dell, Chief Product Officer & Jon Dell, Founder & CEO of Elevation Data Group discusses data management and its importance to operations, procurement & finance within your dental group or DSO.  Melissa & Jon discuss: What TRAM is and why it is so important to your dental group? What are the reporting challenges DSOs, DPOs & GPOs face? Does TRAM save money? Which vendor partners work with TRAM? Much more To find out more you can visit Elevation Data Group - www.EDGNow.com You can also reach Melissa Dell at m.dell@edgnow.com or Jon Dell at j.dell@edgnow.com   If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.  Our podcast series brings you dental support organization and emerging dental group practice analysis, conversation, trends, news and events. Listen to leaders in the DSO and emerging dental group space talk about their challenges, successes, and the future of group dentistry. The Group Dentistry Now Show: The Voice of the DSO Industry has listeners across North & South America, Australia, Europe, and Asia. If you like our show, tell a friend or a colleague.

Chargeback prevention is the best way to handle chargebacks. The more common solution is chargeback mitigation after they've gone through, but this method involves paying the fee (even when you avoid paying out the refund) AND those chargeback cases that you've won still count against your chargeback ratio.Prevent chargebacks with these 3 solutions you can easily set up today. Once you set them up, they're fairly hands-off, so you can sit back and watch your business grow safely.Interested in chargeback alerts? We can provide you with an alert service aligned with your budget and needs. Contact us about it today!directpaynet.com/contact-us✓ Need a merchant account? Get in touch!

We have a big one today!  In this episode I sit down with Justt's co-founder Roenen Ben-Ami to go over their recently released 2023 Chargeback Pulse Report that is full of super interesting numbers and insights!   Jenny Nilsson from Ticketmaster joins us as we go over all the numbers from the report and discuss the massive shift in the chargeback behaviors in the post-COVID world. With a focus on collaboration, training, and the effect of Visa's new regulations, the discussion sheds light on the impact of chargeback management within companies, emphasizing the need for streamlined processes and updated training.  Link to the report: https://9049155.fs1.hubspotusercontent-na1.net/hubfs/9049155/Merchant%20Survey%202023/Justt%202023%20Chargeback%20Pulse.pdf Links to the guests: Roenen Ben-Ami - https://www.linkedin.com/in/roenen-ben-ami-24540b127/ Jenny Nilsson - https://www.linkedin.com/in/jenny-t-nilsson/ About Justt: "Justt is dedicated to helping merchants navigate the complex and costly system for credit card disputes. The company's smart technology and in-house expertise successfully resolve chargebacks for merchants, automatically reuniting them with their revenue. Justt's proprietary technology pulls the best arguments to build merchants' most compelling defense and optimizes results through machine learning." ---------- I'm so happy to have our great partner Spec back as the Q4 sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

If you've been listening to my advice but you keep thinking, “But that would never happen to me, right?,” this episode is for you. We have Erin Judge on the show to talk to you about a very real legal issue that she went through in her own coaching business. Erin is a registered dietitian nutritionist who is an expert on gut health and IBS issues. You're going to hear how she went through a contract issue with a client that is very real, but very easy to navigate if you have the right pieces in place. It's something that could very easily happen in your business, so take it from someone who's been there before!In this episode, you'll hear…What to do when a client ditches a payment planHow to balance wanting to help clients while also protecting yourselfHandling an underperforming employee and when it's okay to let them goIf you'd like a shoutout (and a chance to win a $20 gift card), just leave a review on Apple Podcasts and send a screenshot of it to me on Instagram via DMs!Click here to find the full show notes and transcript for this episode.RESOURCES:Follow Erin on Instagram: @erinjudge.rdFollow Erin on TikTok: @erinjudge.rdErin's LinkTree: gutivate.com/helloJoin Erin's Free IBS Fundamentals Mini-CourseCONNECT:Sam on InstagramSam on FacebookOn Your Terms on InstagramDISCLAIMERProduced by NOVA MediaMentioned in this episode:Fall PromoJoin the Ultimate Bundle™ here: https://samvanderwielen.com/fall-promoFall Promo