The Shop Management Show

We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. Part two of this podcast discussion covers:[00:01:12] - Choosing a leader to support your multi-shop expansion [00:03:53] - Maintaining quality customer service across locations[00:08:08] - Building a multi-shop brand presence [00:11:48] - Measuring success across your shops [00:17:14] - Closing advice for multi-store shop owners AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Register for Amplify 2024: https://amplify.autoleap.com/en/registration-formExplore AutoLeap's multi-shop management features: https://autoleap.com/multi-location/Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about ShopPros: https://shoppros.com/

We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. This podcast discussion covers:[00:00:10] - Final registration call for Amplify 2024 [00:01:57] - Evaluating when it's time to launch a second shop location [00:04:22] - Researching and planning your multi-shop expansion [00:07:36] - Finding a mentor with multi-location experience [00:09:06] - Gathering objective feedback for your expansion process [00:13:27] - Overcoming operational challenges as you launch a second shopAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Register for Amplify 2024: https://amplify.autoleap.com/en/registration-formExplore AutoLeap's multi-shop management features: https://autoleap.com/multi-location/ Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about ShopPros: https://shoppros.com/

AutoLeap is set to host Amplify 2024, the industry's #1 virtual auto repair conference.In this special podcast edition, we preview the event, taking place on February 23. This episode discusses the event's:Amazing speakers and live sessionsUnbelievable games and prizesResource-rich exhibit hallAnd so much moreBookmark your calendars for February 23. You don't want to miss this game-changing FREE event!Register for Amplify 2024 here: http://tinyurl.com/3tuwkvyf

We spoke with Alan Beech, President of Beech Consulting, about the future of auto repair from a shop owner's perspective. Part two of this podcast discussion covers:[00:00:54] - Continuous staff training for new technology [00:07:10] - Evolving the direction of your shop [00:11:37] - Financial considerations for emerging vehicle tech[00:13:40] - Keeping up on technology trends and regulations [00:16:13] - Adopting an open mindset for industry changeAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/3vh2fdyeHear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about Beech Consulting: https://beechconsulting.ca/Explore Beech Consulting level one training: https://beechconsulting.ca/training-level-one/

We spoke with Alan Beech, President of Beech Consulting, about the future of auto repair from a shop owner's perspective. This podcast discussion covers:[00:01:06] - Current state of the auto repair industry[00:03:11] - Creating a win-win partnership with customers [00:07:15] - Preparing your shop for evolving technology [00:11:35] - Educating your shop on EVs [00:13:28] - Developing hands-on experience with new technology [00:17:06] - Leveraging a support network as you learnAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/ycxm27f4Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about Beech Consulting: https://beechconsulting.ca/Explore Beech Consulting level one training: https://beechconsulting.ca/training-level-one/

We spoke with Sara Fraser, VP of Business Development and Client Services at Haas Performance Consulting, about digital hiring and retention strategies for auto repair businesses. Part two of this podcast discussion covers:[00:00:40] - Crafting the perfect auto repair job description [00:03:00] - Hiring techs your shop can develop [00:03:51] - Examples of stand-out job benefits [00:08:15] - Keeping up with the latest hiring trends [00:10:36] - How to retain your top-performing employees [00:14:14] - More strategies for hiring and retentionAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/muhfr4saWatch Sara's AutoLeap webinar recording: https://autoleap.com/webinar/xyzs-of-hiring-with-sara-fraser-hiring-and-retaining/Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngRequest a consultation with Haas Performance Consulting: https://www.haasperformanceconsulting.com/consultation-request

We spoke with Sara Fraser, VP of Business Development and Client Services at Haas Performance Consulting, about digital hiring and retention strategies for auto repair businesses. This podcast discussion covers:[00:01:30] - The evolution of hiring for auto repair shops [00:03:48] - Adapting hiring practices to a modern workforce[00:05:06] - Optimal approach to get started with hiring [00:07:04] - Unique work expectations by generation[00:08:53] - Transparency with your hiring process [00:12:11] - Advice for defining and promoting your company cultureAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/mr24swpbWatch Sara's AutoLeap webinar recording: https://autoleap.com/webinar/xyzs-of-hiring-with-sara-fraser-hiring-and-retaining/Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngRequest a consultation with Haas Performance Consulting: https://www.haasperformanceconsulting.com/consultation-request

We spoke with Julio Sanchez, Owner of Total Automotive Services in Ruskin, FL, about his shop management experience. Part two of this podcast discussion covers:[00:00:49] - Planning for the future with a family-owned business [00:03:14] - Managing shop finances and positioning your techs for success [00:05:53] - Preparing for shop growth using AutoLeap [00:08:09] - Evolving your shop services to support EVs[00:11:20] - Determining the type of shop owner you want to be AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/y6fypnybHear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about Total Automotive Services: https://www.totalautomotiveservices.com/

We spoke with Julio Sanchez, Owner of Total Automotive Services in Ruskin, FL, about his shop management experience. This podcast discussion covers:[00:00:59] - Inspiration to start an auto repair business[00:03:48] - Taking a leap of faith to launch a new shop[00:05:34] - Overcoming early challenges as a shop owner[00:08:52] - Building and maintaining trust with customers[00:10:48] - Differentiating your shop from competing businesses[00:12:08] - Keeping up with industry trends and EVs/ADAS technology[00:13:58] - Training and certifying your techsAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/4stcab25Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about Total Automotive Services: https://www.totalautomotiveservices.com/

We spoke with Greg Marchand, COO at ShopPros, about evaluating your shop's performance to end the year and planning for a successful 2024. Part two of this podcast discussion covers:[00:01:01] - Incorporating customer feedback into your shop planning [00:06:07] - Setting aggressive yet realistic shop goals [00:11:56] - Finding and leveraging an accountability partner [00:17:17] - Top 3 practical tips for your 2024 shop prep AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/2k8x2xc3Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about ShopPros: https://shoppros.com/

We spoke with Greg Marchand, COO at ShopPros, about evaluating your shop's performance to end the year and planning for a successful 2024. This podcast discussion covers:[00:01:08] - Shop owner strategies to prepare for the new year[00:06:15] - Staying accountable with your goal setting[00:10:13] - Conducting transparent shop performance and employee reviews[00:15:36] - Reflecting on your performance as a shop ownerAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/4n84f7cuHear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about ShopPros: https://shoppros.com/

We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. Part two of this podcast discussion covers:[00:00:49] - Establishing clear expectations with your customers[00:10:05] - Addressing customer concerns in your shop[00:22:10] - Teaching communication to your team[00:28:21] - Building a communication strategyAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Download our free customer communication eBook: https://tinyurl.com/4yz6wpxeSchedule a free AutoLeap demo: https://tinyurl.com/2zxbban3Explore the Institute for Automotive Business Excellence: https://www.wearetheinstitute.com/

We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. This podcast discussion covers:[00:01:37] - How customer communication affects your shop's success[00:04:10] - Why some shops focus less on customer communication [00:09:12] - Recognizing issues with your shop's communication[00:17:19] - How to create a shop culture of active listeners[00:22:10] - The role of verbal cues in a shop conversation[00:24:19] - Winning new customers with effective communicationAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Download our free customer communication eBook: https://tinyurl.com/2yhtneaeSchedule a free AutoLeap demo: https://tinyurl.com/2rd74hryExplore the Institute for Automotive Business Excellence: https://www.wearetheinstitute.com/

We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. Part two of this podcast discussion covers:[00:00:40] - Stand out stories from restoring and reviewing cars [00:03:18] - Leveraging YouTube to build your brand [00:04:55] - The role of YouTube in helping shops grow[00:06:26] - How to invest in creating shop videos [00:11:03] - Key lessons from a unique career path[00:14:26] - Reflecting on Kyle's partnership with AutoLeapAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/mrzs32ynWatch shop owners discuss their AutoLeap experience: https://youtu.be/VJ2dV75QRMA?si=NMVklzWkjPygHQYiCheck out Saabkyle04 YouTube channel: https://www.youtube.com/channel/UC2dBZuI6gS-jv7PCIDXkXag

We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. This podcast episode covers:[00:01:01] - Inspiration behind creating early YouTube reviews[00:02:03] - Launching an automotive YouTube business[00:06:21] - Growing the channel through networking and relationships[00:10:40] - Staying engaged with a massive social media audience[00:12:57] - Evolving the channel from car reviews to restorations[00:16:44] - Choosing cars to review or restore on YouTube[00:20:07] - Balancing a busy schedule with improving video contentAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/yaa956djWatch shop owners discuss their AutoLeap experience: https://youtu.be/VJ2dV75QRMA?si=NMVklzWkjPygHQYiCheck out Saabkyle04 YouTube channel: https://www.youtube.com/channel/UC2dBZuI6gS-jv7PCIDXkXag

Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. Part two of this podcast conversation covers:[00:00:54] - Managing COGS (cost of goods sold) and your income statement[00:04:08] - Establishing benchmarks for your shop's key KPIs and margins[00:07:27] - Analyzing your shop finances to improve performanceAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Use AutoLeap's free labor rate calculator: https://tinyurl.com/bd2v59tsBook a free AutoLeap demo: https://tinyurl.com/y7fxunp6Learn about AutoFix: https://autoshopcoaching.com/Schedule a call with AutoFix: https://autoshopcoaching.com/scheduling/

Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. This podcast episode covers:[00:01:12] - How to build a foundation for shop finances[00:03:45] - Developing healthy habits for finance management[00:06:35] - The impact of POS & shop management software[00:08:42] - Automating your shop financesAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/ru2dkypnBook a free demo: https://tinyurl.com/snpmj9evLearn about AutoFix: https://autoshopcoaching.com/Schedule a call with AutoFix: https://autoshopcoaching.com/scheduling/

In this special solo podcast, we discuss strategies to optimize your shop's Google Business Profile. The episode covers:[00:00:35] - Where first impressions of your shop form[00:01:03] - The advantages of an optimized GBP[00:01:31] - The pitfalls of a poorly assembled GBP[00:02:27] - Proven strategies to optimize your profile[00:03:45] - Tips for refreshing your GBPAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Download the free eBook: https://tinyurl.com/4favuzrnLearn about AutoLeap: https://tinyurl.com/2nb6rdpsSchedule a free demo: https://tinyurl.com/nu8c2hux

We spoke with Chris Cotton, Owner of AutoFix Auto Shop Coaching, about effective cash flow strategies for auto repair shop owners. Part two of our discussion covers:[00:00:43] - How to prepare your income statement[00:04:00] - When to review your income statement[00:05:45] - The upside of effective cash flow[00:08:18] - The downside of mismanaged cash flow[00:10:32] - Getting startedAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/28dcpuywSchedule a free demo: https://tinyurl.com/3ce7rn9bLearn about AutoFix: https://autoshopcoaching.com/Follow AutoFix: https://www.facebook.com/AutoFixAutoShopCoaching/Chart of accounts resource: The Importance of a Proper Chart of Accounts - AutoFix Auto Shop Coaching

We spoke with Chris Cotton, Owner of AutoFix Auto Shop Coaching, about effective cash flow strategies for auto repair shop owners. This episode covers:[00:01:10] - Why your shop's cash flow matters[00:02:53] - Applying a business mindset to your cash flow[00:04:51] - Key benchmarks for your shop margins[00:10:04] - Tips to adjust your shop margins[00:12:22] - How to configure your shop's bank accountsAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://autoleap.com/Schedule a free demo: https://tinyurl.com/8ar6mhacLearn about AutoFix: https://autoshopcoaching.com/Follow AutoFix: https://www.facebook.com/AutoFixAutoShopCoaching/Chart of accounts resource: The Importance of a Proper Chart of Accounts - AutoFix Auto Shop Coaching

We spoke with Murray Voth, President of RPM Training, about shop referrals and marketing strategies in the digital age. Part two of our conversation covers:[00:00:45] - Leveraging available marketing resources[00:05:55] - Shop marketing and community involvement[00:09:40] - How to track your shop referrals[00:11:50] - The importance of customer care[00:13:30] - Removing friction from your customer experience[00:16:50] - The human fundamentals of digital marketing[00:25:42] - Action plan for your marketing strategyAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/2984akhpSchedule a free demo: https://tinyurl.com/27a8tf8yDownload free marketing eBook: https://tinyurl.com/372mwrvpLearn about RPM Training: https://rpmtraining.net/

We spoke with Murray Voth, President of RPM Training, about shop referrals and marketing strategies in the digital age. This episode covers:[00:03:00] - Marketing history in the context of auto repair[00:04:58] - The psychology of human purchasing behavior[00:05:48] - Social media and word-of-mouth marketing[00:09:14] - Success with shop referrals in the digital age[00:14:43] - How your shop experience affects referrals[00:17:23] - Digital marketing best practicesAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/3uy5thmySchedule a free demo: https://tinyurl.com/4xtxpk4pDownload free marketing eBook: https://tinyurl.com/4f4fjxdrLearn about RPM Training: https://rpmtraining.net/

We spoke with Greg Marchand, Chief Operating Officer of ShopPros, about effective strategies to create a winning shop culture. Part two of our conversation covers:[00:01:02] - Dealing with communication breakdowns[00:08:00] - Team-building exercises for your shop[00:12:55] - How to recognize your employees[00:16:51] - Final insights for shaping shop cultureAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/2s3pyczcSchedule a free demo: https://tinyurl.com/yfbexj7yExplore ShopPros: https://shoppros.com/

We spoke with Greg Marchand, Chief Operating Officer of ShopPros, about effective strategies to create a winning shop culture. This episode covers:[00:03:04] - What is shop culture?[00:05:15] - How shop culture affects your business[00:11:05] - Identifying weaknesses in your shop culture[00:15:50] - Useful tips to improve your shop cultureAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/bd8fa2d4Schedule a free demo: https://tinyurl.com/2vb8jbcpExplore ShopPros: https://shoppros.com/

We spoke with Nate Garcia, owner of Proformance Complete Auto Care in Lakewood, WA, about his mobile mechanic experience. The second part of our conversation covers:[00:00:54] - More tips to organize for customer visits[00:04:00] - Equipment and parts needed for ROs[00:07:09] - Role of shop management software[00:11:29] - Marketing strategies and insights[00:15:50] - Closing advice for mobile mechanicsAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/5dnexkmcSchedule a free demo: https://tinyurl.com/zk3uu8jn

We spoke with Nate Garcia, owner of Proformance Complete Auto Care in Lakewood, WA, about his mobile mechanic experience. This podcast episode covers:[00:02:35] - Starting a mobile mechanic business[00:05:18] - Overcoming obstacles and building experience[00:07:28] - Earning trust with customers on location[00:10:29] - Pricing strategy for mobile mechanics[00:14:51] - Approach to travel and schedulingAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/2pehhentSchedule a free demo: https://tinyurl.com/msb8psp7

We spoke with Alan Beech, President of Beech Consulting, about shop strategies to prepare for EVs. This podcast episode covers:[00:00:55] - Technician training opportunities for EVs[00:03:23] - Shop owner insights to prepare for emerging tech[00:05:38] - EV lessons from Alan's BMW experience[00:09:06] - The upside of EVs for prepared shops[00:10:48] - Strategic planning for electric vehiclesAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/2z298txbSchedule a free demo: https://tinyurl.com/yvrswtd4

We spoke with Alan Beech, President of Beech Consulting, about the future of EVs in auto repair. This podcast episode covers:[00:02:18] - Lessons learned in the auto repair business[00:05:35] - Key EV challenges for the industry[00:06:49] - A potential EV edge for aftermarket shops[00:10:39] - Adopting a learner's mindset for EVs[00:12:02] - Evolving technician skill sets for EVsAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/37wp3vs7Schedule a free demo: https://tinyurl.com/s5pnynsv

In this special solo podcast, we discuss strategies to complete a compliant shop handbook. The episode covers:[00:00:43] - What is a shop handbook?[00:01:28] - Advantages of a quality shop handbook[00:02:17] - Pitfalls of a poor quality (or no) shop handbook[00:03:20] - Steps to build a compliant shop handbookAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Download the free eBook: https://tinyurl.com/4xerv2p9Learn about AutoLeap: https://tinyurl.com/hbfakwvhSchedule a free demo: https://tinyurl.com/2m3hu7rr

We spoke with Connor Fesenmaier, owner of Vancity Auto Consultants and service manager at Tirecraft Port Coquitlam, about his shop management experience. This podcast episode covers:[00:01:18] - Progression to a role in auto repair[00:03:43] - The importance of developing specialized skills[00:05:53] - Common challenges with customer interactions[00:08:09] - Building positive rapport with customers[00:09:08] - Strategies to set the service expectation[00:12:35] - Steering conversations to a positive space[00:15:34] - Communication red flags to avoid[00:17:27] - Advice for service managersAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/2eyhvvv6Schedule a free demo: https://tinyurl.com/y9hvdruu

We spoke with Helaine Kurot, owner of 360 Automotive in Cottonwood, AZ, about her shop management experience. This podcast episode covers:[00:02:01] - First job in the auto repair industry[00:03:12] - Early career lessons and applying them forward[00:04:36] - Specializing in diagnostics and electrical repairs[00:06:25] - Family and friend reactions to starting a shop[00:08:05] - Building a community among local shops[00:10:00] - Strategic planning to grow your business[00:15:20] - Creating an inviting industry[00:21:05] - Focusing on high value customers[00:24:47] - Advice for fellow shop ownersAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/2763rt97Schedule a free demo: https://tinyurl.com/3y6ka72c

We spoke with Mosé Barrera, owner of Mosé Auto in Seattle, WA, about her shop management experience. This podcast episode covers:[00:03:15] - Early experiences working in a male-dominated industry[00:05:17] - How the industry can address existing stigmas[00:06:47] - Inspiring more women to work in auto repair[00:08:40] - Making the leap into a full-time shop career[00:10:15] - Adopting a growth mentality to run your business[00:13:44] - Shifting from a technician to owner mindset[00:16:57] - Building trust through communication[00:19:22] - Tips to respect team boundaries[00:22:19] - Three pieces of advice for fellow shop ownersAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/yvye37kkSchedule a free demo: https://tinyurl.com/5n87bh97Read Mosé Auto customer story: https://tinyurl.com/32jxwau3

We spoke with Syed Kazmi, owner of CarTronics Auto & Truck Repair in Elgin, IL, about his shop management experience. This podcast episode covers:[00:01:32] Reacting to AutoLeap's industry data on the technician shortage[00:04:15] Evolving your shop management approach[00:07:24] Developing an apprenticeship program[00:10:46] Evaluating apprentices in your shop[00:19:06] Training courses for your team[00:24:32] Supporting technicians with software[00:26:30] Recruiting talent from tech schools[00:31:44] Bridging the gap between schools and shopsAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/mc2v2dbySchedule a free demo: https://tinyurl.com/3tnaber2Read CarTronics customer story: https://tinyurl.com/eju37x7s

We spoke with Steve Rodriguez, owner of Steve & Sons in Melbourne, FL, about his shop management experience. This podcast episode covers:[00:01:05] Experience starting a shop with no automotive background[00:02:19] Early shop management challenges and learning on the fly[00:09:45] Valuing transparency as a shop owner[00:14:23] Prioritizing new customers during busy season[00:16:10] Honesty and integrity as core shop principles[00:16:57] Incorporating shop management software[00:18:59] Balancing mechanic duties with shop management[00:22:50] Working with family and plans for the futureAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/3h4bpbysSchedule a free demo: https://tinyurl.com/yckakutpRead Steve & Sons customer story: https://tinyurl.com/4j57t7e8