This is more than just a claims podcast. ADJUSTED, brought to you by Berkley Industrial Comp, is committed to changing the workers’ compensation insurance space to allow for a more holistic approach focusing on outcomes as well as the employer/injured worker experience. In an age where so much has become automated, we believe people matter! Together, we will take a deep dive with industry leaders who are changing the landscape of Workers’ Compensation to offer a new perspective on insurance. We are thrilled to have you join us in our journey and hopefully have some fun along the way. For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.
The ADJUSTED podcast was truly an eye-opening experience that provided valuable insights into the world of empathetic adjusters in the workers' compensation system. From start to finish, this podcast was a treasure trove of information and showcased the remarkable mindset and dedication of these often undervalued professionals. The panelists were exceptional, displaying professionalism, compassion, and extensive knowledge in their field.
One of the best aspects of this podcast was its ability to shed light on a topic that is often overlooked or misunderstood. Workers' compensation is a complex system that can be overwhelming for those going through it, yet this podcast managed to make it accessible and relatable. The panelists passionately shared their experiences and anecdotes, providing listeners with a clear understanding of the challenges faced by adjusters and the importance of empathy in their line of work.
Another commendable aspect of The ADJUSTED podcast was its ability to humanize adjusters. Often seen as faceless bureaucrats or simply seen as someone who denies claims, adjusters are rarely recognized for the critical role they play in aiding injured workers. This podcast effectively showcased their commitment to helping people navigate through difficult circumstances and advocated for their recognition and appreciation. It was refreshing to hear stories that highlighted the positive impact adjusters can have on individuals' lives.
However, one potential drawback of this podcast was its relatively narrow focus on empathetic adjusters. While understanding their mindset is crucial, exploring other perspectives within the workers' compensation system could have provided a more well-rounded discussion. A broader range of topics such as legal challenges, bureaucratic hurdles, or even perspectives from claimants themselves would have further enriched the content.
In conclusion, The ADJUSTED podcast exceeded expectations with its informative nature and emphasis on empathetic adjusters in the workers' compensation system. It allowed listeners to gain a deeper understanding of the struggles faced by both claimants and adjusters alike while highlighting just how vital these professionals are in ensuring fair and compassionate resolutions. The panelists' professionalism, compassion, and expertise made this podcast a must-listen for anyone seeking to expand their knowledge on this often misunderstood area of the workforce.
Digital transformation starts with people, not technology. Emma Roloff, Director of North American Property and Casualty Sales, shares her journey from aspiring teacher to insurance technology leader. She emphasizes a people-first approach to digital transformation, advocating for technology to enable process improvements rather than dictate them.Emma discusses the challenges carriers face, such as balancing backend system improvements with customer-facing experiences, and provides practical advice on engaging stakeholders, choosing the right technology partners, and fostering digital literacy. Her insights on change management highlight the importance of converting skeptics into advocates to accelerate adoption.Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH).Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkleyindustrial.com.For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
"We're creating that room for people to be in the right place, to meet the right people, to grow their career."From accidental beginnings to intentional leadership – that's the journey so many of us take in the insurance industry. This fascinating conversation with Amy Cooper, founder of RISE and VP of Carrier Practices at Gallagher Bassett, reveals how one organization is transforming the future of insurance talent development.Like most professionals, Amy stumbled into insurance by chance. But what she found was an industry full of opportunity paired with a looming talent crisis. Her response? Creating RISE – now a thriving community of over 7,000 members across 14 countries dedicated to developing the next generation of insurance leaders.The timing couldn't be more critical. As Amy explains, the industry faces a perfect storm: mass retirements accelerated by COVID-19 combined with remote work environments that eliminate organic mentoring opportunities. RISE addresses these challenges by providing free membership and structured development programs that complement technical training with crucial "human skills" development.What makes this conversation particularly valuable is the practical advice for both early-career professionals and companies looking to attract top talent. Amy outlines specific strategies for getting involved with RISE's mentorship programs, educational series, and committees. She also shares insights on how companies can better attract Gen Z through mission-driven storytelling, technological innovation, and meaningful workplace flexibility.The passion behind RISE shines through in Amy's gratitude for the volunteer mentors and board members who make the organization's work possible. Their collective commitment reminds us that while insurance might be an "accidental" career for many, developing the next generation of leaders requires intentional effort from everyone in the industry.Whether you're just starting your insurance journey or looking to give back after years in the field, this episode offers valuable perspective on how we can collectively shape the future of our industry through meaningful connection and growth.Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and Mike Gilmartin.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkleyindustrial.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this heartfelt episode of "Adjusted," we explore life after catastrophic injury with Julie Greer, Senior Catastrophic Claims Specialist at Berkley Industrial Comp, and Steve Ehretsman, the late founder of Shamrock Prosthetics. When Steve lost his leg following a workplace accident, he identified a critical gap in the recovery process: the lack of coaching for the mental and physical challenges of adapting to life as an amputee. This experience, combined with his coaching background, inspired him to establish Shamrock Prosthetics, where his team adopts a unique approach to supporting amputees.Julie and Steve share their insights on reconstructing lives after workplace amputations through innovative prosthetic solutions and empathetic claims management. Their collaboration highlights how listening to injured workers' goals and providing real-world functional testing can lead to better outcomes than standard prosthetic protocols.If you find this episode valuable, please like and share it, and subscribe for future episodes. We'd love it if you could leave a five-star review on your preferred platform – it helps others discover this podcast.Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and Matthew Yehling.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkleyindustrial.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
Technology in workers' compensation claims isn't about replacing humans but augmenting them to work more effectively. Sam Neer from Berkeley Alternative Markets Technology shares how technology is transforming claims handling while keeping adjusters at the center of the process.• Machine learning identifies potentially serious claims early by analyzing first reports of injury• Technology excels at identifying patterns across millions of claim notes that humans could never process• Digital payments and texting capabilities are improving claimant communication experiences• "Human in the loop" models keep adjusters involved while reducing mundane tasks• Cloud computing is making systems faster and more reliable with better uptime• Technology teams need to spend time with claims staff to understand their daily processes• Effective communication during system outages builds trust and transparency• Balancing tactical needs with strategic vision helps prioritize technology development• Incremental improvements often yield better results than waiting for perfect solutionsI encourage you to like, share and follow the podcast, as well as to leave a five-star review so we have an opportunity to help others find this podcast and enjoy the content we've created. Remember to do right, think differently and don't forget to care.Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkleyindustrial.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
What happens in those crucial moments when customers reach out for help? The difference between frustration and relief often comes down to one simple factor: responsiveness.Responsiveness in customer service is vital, especially when addressing time-sensitive needs in the insurance sector where a quick, accurate answer can make all the difference. Our Business Engagement Unit was created specifically to redefine traditional admin roles by hiring top talent focused on immediate customer response.• Responsiveness builds trust, fosters relationships, and enables efficient problem-solving• Empathy is crucial—putting yourself in others' shoes and providing service you'd expect• Injured workers experience disruption to their lives and need immediate support• Lack of response can lead to mistrust, increased costs, and potential litigation• The Business Engagement Unit answers calls live rather than using automated systems• Cross-training ensures representatives can answer multiple types of questions• Multiple communication channels (phone, email, text, chat) meet customers where they are• Setting clear expectations when immediate answers aren't possible prevents frustration• Acknowledging mistakes, taking responsibility, and making things right builds stronger relationships• Leaders must model responsive behavior with their own teamsWe encourage you to like, follow, and give us a review—we would love a five-star review to help others find this podcast. Do right, think differently, and don't forget to care.Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkleyindustrial.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcasted episode of ADJUSTED, we explore the transformative power of internships in the workers' compensation insurance industry through conversations with current and former interns and their manager. The episode reveals how internship programs address the industry's talent crisis while providing students with valuable career exploration opportunities and pathways to full-time employment.Season 9 is proudly sponsored by Berkley Industrial Comp and our host, Greg Hamlin. If you're interested in learning more about leveraging internships as a student or employer, this episode provides valuable insights from multiple perspectives. Remember to like and share this episode and leave us a five-star review.For more insights, visit the Berkley Industrial Comp blog. Have questions? Email us at marketing@berkleyindustrial.com. For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com.
Discover the art and science of mediation in our latest episode of ADJUSTED as we welcome Alan Jordan, a seasoned mediator and founder of Prism Group. Alan offers rich insights into the transformative power of mediation in resolving disputes, particularly in the complex realm of workers' compensation. He reflects on his journey from traditional legal practice to becoming a mediation expert in Louisiana, highlighting the legislative shifts that made mediation mandatory but not always effective.Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkleyindustrial.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcasted episode of ADJUSTED, we welcome Bob Wilson, President & CEO of WorkCompCollege.com. Bob shares his expert insights on the evolving landscape of the workers' compensation industry.Season 9 is proudly sponsored by Berkley Industrial Comp. Join hosts Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President of Sales & Distribution at Key Risk, for this enlightening discussion.For more insights, visit the Berkley Industrial Comp blog. Have questions? Email us at marketing@berkindcomp.com. For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com.
In this rebroadcast episode, ADJUSTED welcomes Karyl Bierwagen, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. In this episode, Karyl delves into the art of conducting a successful investigation of a workers' comp claim. She highlights the importance of balancing technical knowledge with empathy to navigate the complexities of claims investigations effectively.Join us as we explore:Understanding Compensability: Grasp the essentials of what makes a claim compensable.Empathy in Investigations: Learn why empathy is crucial in the investigation process.Thorough Evidence Gathering: Discover the importance of collecting comprehensive evidence, including witness accounts.Technology's Role: See how technology can enhance investigative efforts.Tips for New Adjusters: Get valuable advice on effective questioning and listening skills.Building Relationships: Gain insights on fostering relationships through shared experiences.Tune in to gain practical tips and insights that can help shape a positive and effective claims process!Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
On this episode of ADJUSTED, Hope Remetta, Quinetta Leaphart, and Carol Bierwagen from Berkley Industrial Comp discuss how empathy is transforming claims handling in the workers' compensation field. They explore balancing compassion with impartial decision-making, maintaining lower caseloads for adjusters, and fostering meaningful conversations. The episode highlights the power of gratitude and empathy in enhancing both professional and personal relationships.Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Season 8 is brought to you by Berkley Industrial Comp. Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcast episode, ADJUSTED welcomes Julie Greer, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. Julie discusses some general best practices of reserving claims and the possible effects of poor claim reserving.Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Aaron Holm Executive Director and Founder of Wiggle Your Toes. Aaron discusses his experience with limb loss and the mission of his foundation Wiggle Your Toes.Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Wiggle Your Toes: https://wiggleyourtoes.orgVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Josh Schuette Director of National Workers Compensation Sales and Account Management at Brooks Rehabilitation. Josh discusses FCEs and balance tests and what role they play in recovery.Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this very special episode of ADJUSTED we are celebrating hitting 100 episodes! Greg discusses the history of the show and the work that goes into producing an episode. Mike Gilmartin and Matthew Yehling discuss what it is like co-hosting and some of their favorite moments from the show. Also joining the celebration are a number of guests who sent their congratulations on hitting this milestone! Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin. Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcast episode, ADJUSTED welcomes Andrew Shockney Professor at Ohio State University and founder of What Box Consulting. Andrew discusses the power mentorship can bring to both individuals and businesses.Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Natalie Dangles.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Dave Rapacchietta, Senior Risk Management Consultant with Berkley Industrial Comp. Dave Discusses some of the aspects of being a Risk Management Consultant and what he looks for to help prevent injuries via Wheels, Gravity, and Complacency.Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcast episode, ADJUSTED welcomes Dr. David Hanscom Orthopedic back surgeon and author of Back in Control: A Surgeon's Roadmap Out of Chronic Pain. Dr. Hanscom discusses chronic pain and how it can be treated without surgery.Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Kimberly Labow, CEO of Medcall. Kim discusses what services Medcall offers and how telemedicine is changing the workers' compensation space. Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes all the Co-Hosts and Crew from season 7 to discuss and reflect on the episodes they hosted.Season 7 is brought to you by Berkley Industrial Comp.Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWHVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this Rebroadcast episode, ADJUSTED welcomes Andrew Atkinson, Broker and Managing Partner at Insurica. Andrew shares his thoughts on how to strengthen relationships between agents and carriers.Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Bill Zachry,strategic advisor for Voxel AI and former CA State Workers Compensation Fund Board member. Bill discusses some the complexities of determining the ideal claim load, and some things to consider when determining the right number of claims for a claims examiner. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Andrea Mills Senior Vice President of Account Management at Ametros. Andrea discusses the benefits of using a custodial account when financing for Medicare.Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Cory Clemmons, Karyl Bierwagen, Derek Thompson, and Rosemary Ward-Steele with Berkley Industrial Comp. This group discusses how they ended up working in claims and their views on what it is like to work in the industry. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcast episode, ADJUSTED welcomes Brad Cantwell, CEO of Arcadia Settlements Group. Brad explains structured settlements and share his thoughts on how they can be used for better claim outcomes. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Ron Mazariegos Vice President of Public Entity and Non-Profit Claims at the Ambridge Group. Ron discusses what a Pharmacy Benefit Manager is and some things to look at when evaluating a Pharmacy Benefit Manager. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.Ron Mazariegos - Ronald.Mazariegos@ambridge-group.comVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this Rebroadcast episode, ADJUSTED welcomes Raja Sundaram, CEO of Plethy. Raja shares how remote physical therapy and Plethy Recoup are augmenting and supporting traditional physical therapy.Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcast episode, ADJUSTED welcomes Randy Backer, CEO of MedCall Advisors. Randy discussed telemedicine and the rise of these programs in the workers' compensation space. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and co-host Claire MuselmanVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes James Benham, co-founder and CEO of JBKnowledge and co-founder of Terra. James discusses some of the current technology innovations in the insurance industry, what AI can and can't do, and some common misconceptions about technology development and implementation. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH).Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcast episode, ADJUSTED welcomes Pain Management Specialist, Jeffery Hazlewood, M.D. Dr. Hazelwood discusses treating injured workers for pain, psychosocial issues, opioids, and more. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and co-host Claire MuselmanVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Alex Korb, Ph.D. Author of The Upward Spiral: Using Neuroscience to Reverse the Course of Depression, One Small Change at a Time. Alex Discusses some of the science behind why people spiral after an injury and some ways to change the direction of that spiral. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this Rebroadcast episode, ADJUSTED welcomes Wendy Goddard, National Sales Manager for Carisk Partners. Wendy discussed how bills are determined, what a fee schedule is, challenges to bill negotiation, and more. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and co-host Claire Muselman.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Ken Paradis, CEO of Chronovo, to discuss how to have empathy for adjusters. Ken discusses ways that we can better work with adjusters to make the claims process easier for everyone involved. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Natalie Dangles Resolution manager with Berkley Industrial Comp.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcast episode, ADJUSTED welcomes American Physician and Forensic Pathologist Dr. Michael Baden. Dr. Baden discusses what determines causation, why do coroners reach wrong conclusions for death, and what pieces of evidence are crucial to an investigation. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and co-host Claire MuselmanVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Bill Zachry with the California State Compensation Insurance Fund. Bill discusses effective ways for supervisors to manage their adjusters and the difference between empowerment and micromanagement. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this Rebroadcast episode, ADJUSTED welcomes Russ Buchanan with G4S (Now Allied Universal). Russ discusses Fraud: what is it, what are the red flags, and how to investigate fraud. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and Co-Host Clair Muselman.Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWHVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Heather Schwartz Sanderson Founder and CEO of the Sanderson Firm. Heather discusses the recent CMS final ruling on section 111 penalties and what that means for insurance carriers. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Hope Remetta, Catastrophic Resolution Manager with Berkley Industrial Comp.Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWHVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes W.R. Berkley's Director of Subrogation, Ryan McIntosh. Ryan discusses what subrogation is, triggers for adjusters, and the impact of subrogation.Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Claire Muselman.Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWHVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes all the Co-Hosts and Crew from season 5 to discuss and reflect on season 6.Season 6 is brought to you by Berkley Industrial Comp.Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWHVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Mo Kenney. Mo shares his story of overcoming amputation and his work at Kenney Orthopedics helping others in their recovery.Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Van Langham Direct of Risk Management with Berkley Industrial Comp. Van discusses the 2023 Home Safe for the Holidays Initiative and some of the specific dangers of of Wheels, Gravity, and Complacency. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWHVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this Rebroadcast episode, ADJUSTED welcomes Joe Paduda. Joe shares his insights on the benefits of using a pharmacy benefit manager and their place within the workers compensation industry.Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Ron Mazariegos Director of Claims and Risk Management with D.H. Griffin Companies. Ron discuss the state of Medical Marijuana laws and some of the ways that those laws effect worker's compensation carriers. Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Tandeka Nomvete Director of QGrads. Tandeka shares her thoughts and recommendations on how to attract and retain the next generation of insurance professionals.Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Allison Marlow, Sr. VP Business Development & Marketing for Berkley Industrial Comp.For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.Additional Resources: - High School Outreach: Certified Insurance Service Representative High School Program (CISR by the National Alliance): www.scic.com/cisr-for-high-school InVest Program: www.investprogram.org - Associations that young professionals can join: Young Risk Professionals (YRP): www.yrpimpact.org RISE: https://riseprofessionals.com/ Bloom Collective: www.justbloomcollective.com - The Transitions offers a free mentorship program: https://thetransitions.org/mentoring-program- Insurance Careers Month is a social media campaign (throughout the month of February): https://insurancecareerstrifecta.org/- Questpro Career Portal (for those seeking work in this industry): www.questpro.com/career-portal- QGrads student resources: www.questpro.com/qgrads-students
In this episode, ADJUSTED welcomes Carl Van, President & CEO of International Insurance Institute. Carl discusses some strategies and techniques to effectively negotiate throughout the life of a claim. Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this Rebroadcast episode, ADJUSTED welcomes Mollie Kallen, President and CEO of MKCM National Case Management. Mollie shares her insights about the differences between good case management and great case management!Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Paloma Duncan, Senior Catastrophic RESOLUTION specialist at Berkley Industrial Comp.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Josh Shutts, Therapist with Brooks Rehab as well as a former patient and work comp claimant. Josh discusses his injury and recovery with Brooks Rehab as well as his experience with the work comp process. He also discusses his journey from being a patient to becoming a certified therapist.Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes all the Co-Hosts and Crew from season 5 to discuss and reflect on season 5.Season 5 is brought to you by Berkley Industrial Comp.Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWHVisit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this rebroadcast episode, ADJUSTED welcomes Chris Moore, Managing Partner at Insure National. Chris shares his thoughts on what employers can do to help attract and retain employees.Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
In this episode, ADJUSTED welcomes Stephanie Behnke Solution Consulting Director with Hi Marley. Stephanie discusses the Hi Marley platform and the benefits of texting capabilities for adjusters.Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Suzanne McAuliffe Vice president of claims for Key Risk.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
On this Rebroadcast episode of ADJUSTED, we welcome Natalie Dangles, Hope Remetta, and Kate Schottlekotte. Our guests discuss what it means to adjust claims with empathy and some out of the box ways they are challenging the traditional claims handling mindset. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
© 2020-2025 Ivy Podcast Discovery LLC
