The Fraud Boxer Podcast

Learn about a more intelligent way to fight disputes at www.disputed.ai!   A special thank you to them for making this video possible!   "Now you spend $3,600 total on a conference, including hotel room and registration and food to save a million dollars a year, it's worth every single penny."   In this episode of Payments Corner, Jordan and Jacqueline discuss their experiences at the MRC conference, highlighting the importance of networking, vendor relationships, and peer validation in the payments and fraud prevention industry. They share insights on contract negotiations, data ownership, and the supportive nature of the fraud community. VAMP updates since the recording of this episode: Podbean: https://www.podbean.com/ew/pb-b68fe-1883a94 Apple: https://podcasts.apple.com/us/podcast/bonus-vamp-updates-live-stream-with-rick-lynch-from/id1631865080?i=1000703927192   --------------------------------------------   ➡️ Tired of losing all your chargebacks because your responses are outdated? Checkout out our sponsor Disputed to level your response game up and start recovering your revenue today: https://www.disputed.ai   --------------------------------------------   "It just makes no sense to be overly protective of the trends in the outside world of what fraudsters are trying these days, because the more people block them, the better off we all are."   --------------------------------------------   Sponsorship or live booking inquiries: sponsorships@fraudboxer.com 

Ever wonder what it really takes to make a podcast about fraud? Join Jordan as he sits down with Doriel Abrahams from "What the Fraud?!" and Forter!  They're not just talking about catching bad guys; they're spilling the beans on the wild ride of producing content. From unexpected challenges to the gear that makes it happen (think fancy mics and learning audio the hard way!), they're sharing their behind-the-scenes secrets. Get ready for laughs, honest talk about the podcasting hustle, and a slightly terrifying prediction about the future of ID verification! Tune in to hear how these two navigate the world of fraud, one episode at a time. A special thank you to our sponsor, Disputed (⁠www.disputed.ai⁠)! Their innovative solutions are helping businesses fight chargebacks more intelligently and we appreciate their partnership in bringing this episode to you. Please give their site a visit and checkout their awesome solution!

What's the secret sauce behind secure online payments? Jordan sits down with Arthur Bedel, a leading voice in the payments industry, to unravel the mystery of tokenization! They explain how this behind-the-scenes technology is replacing your sensitive card details with secure substitutes, making online shopping safer than ever. Get a glimpse into how tokens are evolving, potentially connecting your identity to your payments and paving the way for exciting new ways to pay in the future!   Arthur: ⁠https://www.linkedin.com/in/arthur-bedel/⁠ Connecting the Dots in Payments: ⁠https://payments1connectingthedots.substack.com/⁠ VGS: ⁠https://www.verygoodsecurity.com/⁠   -----------   And a big shoutout to our amazing sponsor for this video: Disputed (⁠www.disputed.ai⁠)! ⁠Disputed⁠ is revolutionizing how businesses handle payment disputes. Their cutting-edge AI-powered platform helps you fight back against chargebacks with speed and efficiency, freeing up your valuable time and resources. They leverage smart technology to analyze evidence and build compelling cases, ultimately boosting your win rates and protecting your revenue. If you're tired of the headaches and costs associated with payment disputes, head over to www.disputed.ai to learn how their intelligent solutions can help your business recover revenue and streamline your operations. Thanks again, ⁠Disputed⁠, for supporting the channel!

It's April 17th, 2025 and we are here with a (previously) LIVE stream from Linkedin going over the current state of whats in, whats out on VAMP and reactions from acquirers on the new problem. Still very fluid even though we are in the middle of the evaluation period. Visa could be opening up some public comment on the program so stay tuned for those or watch your Visa bulletins! 

We're back with an exciting update to our super popular 2023 sales episode! Cambria herself is back with me as we dive into the latest shifts in the sales landscape, sharing our fresh insights, some funny anecdotes, and of course practical tips for todays new sales person in the fraud and payments space. From harnessing AI tools without losing authenticity to bridging generational communication gaps, we cover it all. Discover why integrity, patience, and genuine human connections are more crucial than ever—and learn how to build lasting relationships beyond transactional exchanges. If you're ready to adapt, grow, and succeed in sales, you won't want to miss this update! Enjoy!

RECORDED LIVE from the MRC 2025 Vegas conference, Angela Borden, Fraud Specialist at Little Caesars, and Lisa Meyers, founder of Mastfiv Consulting, join the show recorded in the same room for a change! Angela is fresh off her first-ever speaking panel where she discussed the common "Build vs. Buy" scenario product people face. We discuss some key takeaways from our time so far at the show like the evolving role of AI in fraud management and the industry's future direction in areas like ad fraud, Visa and Mastercard network changes and of course Visa's VAMP program and recent changes We end with some practical advice for conference-goers: capturing actionable insights, justifying attendance costs, and planning follow-ups. Overall, the short episode highlights industry shifts, new fraud prevention trends, and insights into navigating professional growth and networking at major conferences.   Angela Borden: https://www.linkedin.com/in/angelamborden/ Lisa Meyers: https://www.linkedin.com/in/lisakmeyers/  

In honor of International Fraud Awareness Week we're dropping a heavy hitter episode where Jordan interviews Seckin Yilgoren, SVP of Security Solutions for North America at Mastercard. They discuss the growing risks of cyber attacks, the role of AI in both facilitating and combating fraud, and Mastercard's initiatives to protect consumers from scams. They highlight the importance of evolving technology in the fight against fraud and the need for consumer awareness in an increasingly digital world. They also discuss the challenges of traceability in digital transactions and the rise of first party fraud. Seckin helps us understand the Mastercard product First Party Trust which is a program designed to hold the right parties accountable for fraud claims, and emphasizes the importance of data sharing and AI in preventing fraud. The show wraps up with their predictions on future trends in fraud prevention and their thoughts on the need for more regulations in cybersecurity. Seckin Yilgoren: https://www.linkedin.com/in/seckin-yilgoren/ Mastercard blog: https://b2b.mastercard.com/news-and-insights/blogs/  

In this episode Jordan welcomes backRoenen Ben-Ami from⁠Justt.ai⁠ to discuss the complexities offirst party fraud incryptocurrency. They explore the challenges consumers face when purchasing crypto, the unique types of fraud that occur, and the implications of the chargebacks that come with the space. We also touch on the scams targeting unsuspecting individuals and the misunderstandings that often lead to buyer's remorse and the subsequent chargebacks. They explore strategies to combat these issues, including the importance of tailored solutions and the role of KYC in improving win rates for chargeback disputes. The discussion also highlights trends, predictions, and innovations in chargeback management solutions. Read more about "The State of Friendly Fraud in Crypto" here: https://justt.ai/blog/the-state-of-friendly-fraud-in-crypto/?utm_campaign=5480038-Q1-2025%20Fraud%20Boxer&utm_source=fraud_boxer&utm_medium=podcast

In this episode Jordan sits down with Rick Lynch and Bart Szypkowski from ChargebackHelp to discuss the new Visa Acquirer Monitoring Program (VAMP) and its implications for merchants and acquirers. They cover the evolution of chargeback programs, the significance of new thresholds for both merchants and acquirers, and strategies for merchants to navigate the changing program as it relates to disputes of all reason codes.   The conversation highlights the importance of understanding the differences between acquirers and merchants, the role of technology in dispute resolution, and the future of payment processing. We hope this was helpful in clearing up some of the confusion related to the changing program.   If you would like to know how ChargebackHelp can help you with the changes and make you VAMP ready please visit www.chargebackhelp.com to see what they can do for you today!   Rick Lych: https://www.linkedin.com/in/ricklynch/ Bart Szypkowski: https://www.linkedin.com/in/bart-s-8b280739/  

In this conversation, Jordan and Jacqueline continue their conversation with special guest Klas Bäck from Pagos where they do a deeper dive into the intricacies of network tokens and debit routing, discussing their benefits, challenges, and the importance of data in optimizing payment processes. They explore how network tokens can enhance acceptance rates and the complexities involved in implementing debit routing for merchants. The discussion focuses on the need for merchants to engage with their acquiring partners to leverage these technologies effectively. The conversation details the intricacies of BINs (Bank Identification Numbers) and their significance in payment processing. We discuss the differences between six-digit and eight-digit BINs, their applications in fraud prevention, customer relationship management, and transaction routing. Lastly we explore the complexities of payment fees, including interchange rates and downgrades, emphasizing the importance of accurate data in optimizing transaction costs. The discussion highlights the need for merchants to be proactive in understanding their payment systems and the potential financial implications of mismanagement. --------------- Also, Pagos is giving away FREE enriched BIN data on 25 BINs today to listeners. You can get those by clicking here: https://pagos.ai/landing/fraudboxer Klas Bäck - https://www.linkedin.com/in/klasback

In this episode of Payments Corner Jordan and Jacqueline invite Klas Bäck from Pagos to join us as we do a deeper dive into the intricacies of network tokens and debit routing, discussing their benefits, challenges, and the importance of data in optimizing payment processes. They explore how network tokens can enhance acceptance rates and the complexities involved in implementing debit routing for merchants. We emphasizes the need for merchants to engage with their acquiring partners to leverage these technologies effectively. Also, Pagos is giving away FREE enriched BIN data on 25 BINs today to listeners. You can get those by clicking here: https://pagos.ai/landing/fraudboxer Klas Bäck - https://www.linkedin.com/in/klasback

Get your FREE website Bot Vulnerability Assessment here: https://datadome.co/signup/?utm_source=fraud_boxer&utm_medium=podcast&utm_campaign=bva In this episode Jordan interviews Ben Fabre from DataDome, discussing the evolving landscape of cybersecurity, particularly focusing on bot protection and account security. They explore the impact of bots on businesses, the challenges of maintaining user experience while ensuring security, and the innovative solutions offered by DataDome, including their DataDome Account Protect tool. The conversation also touches on the importance of edge processing, the evolution of threats, and the union of fraud prevention with cybersecurity efforts. Here are some key take aways from the episode: Bots are increasingly used for malicious activities beyond inventory theft. Account Takeover (ATO) is a significant concern for online businesses. Balancing user experience with security is crucial for customer retention. Edge processing allows for better detection of legitimate user behavior. The rise of AI has made it easier to create fake reviews and comments. Many websites lack basic protection against bot attacks. The cost of bot attacks can escalate quickly for businesses. Cybersecurity and fraud prevention teams must collaborate closely. Link to the 2024 Bot Report: https://datadome.drift.click/a430172e-2941-4683-bf0f-f0c3dfc2800e Link to the AI webinar with the MRC: https://www.linkedin.com/pulse/reflecting-key-learnings-from-merchant-risk-councils-summit-aurelie-zkaqc/?trackingId=dVNhNV0rRT6ARKeweLH%2Bvg%3D%3D 

Get FREE enriched BIN data on 25 BINs today from our friends at Pagos by clicking here: https://pagos.ai/landing/fraudboxer ---------------------------- In this episode of Fraud Boxer, Jordan interviews Klas Bäck, co-founder of Pagos, a payment data company. Klas shares his extensive experience in the payment industry, detailing his journey from Sweden to the U.S. and the evolution of payment processing. The conversation centers on the vision behind Pagos, emphasizing the importance of data-driven decision-making in payment processing. Klas explains how Pagos helps businesses optimize their payment strategies through analytics, insights, and benchmarking against industry standards. The discussion explains how companies can leverage their payment data as a strategic asset to drive better outcomes and reduce costs. They also discuss the complexities of payment processing, focusing on authorization challenges, the importance of optimizing payment strategies, and leveraging tools like account updater and BIN data. They discuss the need for merchants to be proactive in managing their payment systems and the future innovations at Pagos that aim to enhance payment analytics and decision-making capabilities.

Welcome to another episode Fraud Focus! Today, Jordan and Cambria discuss the latest in global fraud by kicking things off with a story about U.S. companies unknowingly hiring North Korean contractors. These workers, some of whom have engaged in blackmail, were hired to reduce labor costs but posed serious risks, especially to data security. Cambria reflects on how scammers have evolved from workforce scams to more complex schemes, like funneling information and funds to unauthorized groups. Jordan emphasizes the dangers of outsourcing critical roles like cybersecurity without thoroughly vetting who has access to sensitive data. He shares that some Fortune 100 companies are learning this the hard way. They talk about the challenges of preventing identity fraud, especially as tech like deepfakes continues to improve. Cambria points out the importance of having humans alongside technology to catch things AI might miss. They also discuss the risks of outsourcing data-sensitive tasks to unknown third-party teams and highlight how companies should set boundaries on what information contractors can access. The podcast wraps up with a chat about trends in fraud prevention, the evolving nature of workforce scams, and Jordan's visit to a recent user conference in New York. All in all, it's a packed discussion full of insights on global fraud threats and data security. Relevant Article: https://therecord.media/major-us-companies-unwittingly-hire-north-korean-remote-it-workers

Welcome to the first episode of Payments Corner! This episode features his former boss, Jacqueline, as they try to simplify the world of payments. They explore why payments are more complex than they seem. It's not just about rates; it's about making payments easy for customers. Think of how ride sharing handles payments—you don't even notice them.   Many start with simple options like Stripe. It's easy to set up and offers fixed rates. But as your business grows, you'll need to look deeper into payments and the fees that come with it. We discuss the different parts of payments and what each fee is and how you might be able to save your company money by understanding them and knowing what you can ask for even explaining how risk factors in and can affect your acceptance rates.   This is part one of a multi part series where we discuss this topic. Enjoy!

Join Jordan as he sits down with Jeff Otto, the CMO of Riskified, during their user conference in Brooklyn, New York back in June 2024. They discussed how the event brings merchants together to share insights and fight fraud collectively and the value of connecting with peers who use the same software, highlighting how these summits deepen trust between merchants and vendors. Jeff shared his pride in his team for organizing the conference and creating a space for collaboration. They talk about the surprising rise in payment fraud in markets once considered safe and how Riskified uses advanced AI to predict and prevent such fraud, moving beyond just credit card issues to focus on customer identity. They also discuss the importance of merchants interacting with product builders which helps tailor solutions to real needs, rather than just creating features they think are cool. Finally, Jeff announces new products like Decision Studio and Policy Decisions. These tools let merchants customize settings and rules, providing more control over fraud prevention strategies. Enjoy the discussion!

In this episode, Jordan welcomes Erin West and Andrew Austin to discuss the human aspect of pig butchering scams. Erin is leading the charge in education, prosecution, and victim advocacy in the complex world of pig butchering which is a combination of a romance and cryptocurrency scam. It lures victims into a fake romantic or friendship relationship, builds trust, and eventually convinces them to invest in crypto, only for scammers to drain all their funds. Here are some of the topics covered: The emotional manipulation used in scams, which makes it difficult for victims to recognize the fraud until it's too late. Jordan reflects on his evolving views, realizing the importance of empathy toward victims and understanding the human side of fraud. Scammers now using more sophisticated techniques, including fake profiles and fake job offers, to lure victims. Law enforcement struggles with handling cryptocurrency crimes due to the complexity and evolving nature of the scams. The need for better victim support systems and education to help the public and local authorities recognize and prevent scams. And so much more! Erin is leading the charge with her Operation Shamrock movement to educate, seize, and disrupt. She is looking for victims, law enforcement, and finance partners to join and help her bring the fight and education to the masses. Please visit https://operationshamrock.org/ to learn how YOU can help!   Erin West: https://www.linkedin.com/in/erinnordbywest/ Andrew Austin: https://www.linkedin.com/in/awaustin/

Jordan and Cambria discussed recent fraud news, focusing on a viral TikTok trend about a Chase bank glitch. People deposited fake checks into their accounts, trying to withdraw funds before the checks bounced. They noted that this "glitch" is essentially an old school check fraud, which has gained traction due to social media's influence.   Cambria emphasized that many didn't see it as fraud but rather an opportunity for quick cash. Both Jordan and Cambria found it amusing how easily people justified it due to the viral nature of the posts. They also pointed out that social media plays a significant role in normalizing questionable activities, such as this glitch and other scams.   They also touched on how sophisticated account takeover (ATO) and synthetic identities contribute to modern fraud, with many fraudsters using fake or stolen identities to exploit the system.   Additionally, they briefly discussed the rise in small business lending fraud, attributing it to stolen legitimate business identities and economic pressures. Jordan shared insights on how people are applying for fake loans using stolen business information. They concluded by stressing the importance of early fraud detection and the need for more robust shared intelligence among businesses to prevent fraud. Visit Frank's website who we reference a lot today: www.frankonfraud.com

In this episode of "Fraud Focus," Jordan and Cambria dive deep into the topic of friendly fraud, discussing recent industry trends and their personal experiences in fraud prevention. They begin by addressing the recent National Public Data breach, providing a detailed overview of the incident and offering practical advice on how to protect oneself from identity theft, such as freezing credit and being cautious with suspicious communications. The conversation then shifts to the core topic: friendly fraud. They explore how the COVID-19 pandemic and the rise of online shopping have led to an increase in friendly fraud cases, where consumers dispute legitimate charges to get refunds without returning the items. Jordan and Cambria discuss the psychological disconnect that leads consumers to engage in this behavior, comparing it to traditional theft. They also touch on the impact of friendly fraud on businesses, especially in industries like food delivery and digital goods. The discussion includes insights into the challenges of managing friendly fraud, the role of ATOs (Account Takeovers), and the sophistication of fraudsters in making fraudulent transactions appear legitimate. They also speculate on the potential for stricter consumer penalties and the need for better biometric authentication to curb fraud. They conclude by considering the broader implications of fraud prevention strategies and the importance of consumer education in reducing fraud. Articles Referenced in the episode: https://krebsonsecurity.com/2024/08/nationalpublicdata-com-hack-exposes-a-nations-data/ https://www.mastercard.com/news/perspectives/2024/sellers-beware-getting-to-the-bottom-of-first-party-fraud/   *The opinions expressed in this episode represent the hosts' personal opinions and do not necessary represent those of their affiliated or sponsor companies.

Burn out is something we all feel from time to time. Whether it be at work, at home, or with a hobby no one is immune to the feeling. In this inaugural episode of "Fraud Focus" featuring co-host Cambria Valente we deviate from the name ever so slightly to discuss something that is on the front of a lot of peoples minds right now in the world. We cover our experiences with it and some things we've done to try and over come it.  Cambria leans into her experience using therapy and what that has taught her and shares with the listeners. I hope you enjoy this change of pace for the show as we always evolve the show. *The opinions expressed in this episode represent the hosts' personal opinions and do not necessary represent those of their affiliated or sponsor companies.     

Today I welcome Diarmuid Thoma from the awesome company AdData to the show! We focus on the importance of email validation across industries and use of it as a crucial identifier in e-commerce and fraud prevention. He provides some insights they have found processing massive volumes of data and how that is enhancing fraud detection.   We cover specifics such as: •The rise of high-risk domains •Use of AI in orchestrating complex fraud attacks •Impact of COVID-19 on fraud patterns •Increasing sophistication of fraudsters.   We wrap with with a discussion on the future of fraud prevention, highlighting the importance of customized solutions and the role of orchestration platforms in enabling quick, effective responses to emerging threats.   Diarmuid Thoma: https://www.linkedin.com/in/diarmuid-thoma/ AtData: https://atdata.com/ ------------------- Big thanks to The House of Fraud for making this episode possible! Come see the best job board in the industry and the community where professionals just like you discuss todays current trends at www.thehouseoffraud.com!

This special episode is brought to you by our friends at ArkOwl!  Corwin and Rob from ArkOwl are joined by Alexander Hall for a fraud discussion about Corwin's approach to fraud and his unique history in the space where we cover  

Relive the LIVE taping of Fraud Boxer live from the 1 Hotel Brooklyn Bridge in New York in June 2024 where Jordan and Hilla Peled, Riskified's SVP of Data Science go back and forth testing their trivia whits and so much more!

In this episode we welcome our very own sales guy Ryan McDonald to the show! Ryan shares his journey of self-investment by attending the MRC conference independently, emphasizing the importance of personal growth and networking within the industry. Ryan recounts his professional evolution from updating leads manually to handling major client accounts, highlighting the significance of identity resolution in fraud prevention.We also explore the resurgence of traditional fraud prevention methods amidst the rise of AI and machine learning.   Throughout the episode we discuss on the intersection of technology and personal experiences, illustrating the evolving landscape of fraud prevention and the enduring value of community and trust within the industry.   Ryan McDonald: https://www.linkedin.com/in/ryan-mcdonald-%E2%9A%94%EF%B8%8F%F0%9F%9B%A1%EF%B8%8F-312302138/   --------- Big thanks to The House of Fraud for making this episode possible! Visit www.thehouseoffraud.com to join the best community of fraud fighters out there and see what it's like to get real answers instead of just vendors asking you to DM them on your threads so they can sell you something instead of answering your question! Want to know what you're missing? What our brand new show called "This Week in the House of Fraud" on Apple, Spotify, YouTube, and just about anywhere else you listen to podcasts! 

In this episode we welcome back fraud expert Alexander Hall from Dispute Defense Consulting for an in-depth discussion on synthetic identities and fraud prevention. Alexander shares his experiences and insights into how fraudsters create and manipulate identities to exploit financial institutions.   Topics covered include:   The process of creating synthetic identities from disparate data points. The impact of synthetic identity fraud on financial institutions. Methods used by fraudsters to manipulate email addresses, phone numbers, and social media profiles. The importance of monitoring and freezing credit to prevent identity theft. Detailed explanation of check fraud and its implications. Challenges faced by mid-market financial institutions in combating sophisticated fraud tactics. Alexander also recounts his recent speaking engagements and collaborations with organizations like We Fight Fraud, highlighting the need for proactive measures in fraud prevention.   Check this one out for real-world stories that will keep you informed and vigilant in the fight against fraud. ------------------- Big thanks to The House of Fraud for sponsoring this video. HoF is the best online fraud fighting community and full of professionals just like you in community discussion and also including 7 original series, micro masters classes, and fun networking opportunities. Visit www.thehouseoffraud.com to get your very own membership today!

In this episode of the Fraud Boxer podcast Jordan sits down with Arielle Caron to explore trust and safety in product development, with a strong focus on fraud prevention. Arielle, who has a 20-year background in the field, shares insights from her extensive career, which includes stints at Experian, Blackhawk Network, Etsy, and Airbnb.   Key Points Discussed:   -Arielle's Career Journey: From managing fraud and identity solutions at Experian to tackling content moderation and account integrity at Etsy and Airbnb. -Trust and Safety Challenges: How businesses handle trust and safety issues, including content moderation, fake reviews, and account takeovers. Content Moderation Techniques: The evolution from simple word filters to advanced methods like computer vision to combat fraud and inappropriate content. -Generative AI in Reviews: The complexities introduced by generative AI in creating fake reviews and other content, and how companies are adapting. -Deepfakes and Authentication: The challenges deepfakes pose to authentication and trust, with stories of phishing and fake video calls. -Off-Platform Fraud: The risks of moving customers off-platform to avoid safety measures and the importance of secure escrow systems. -AI Washing: The prevalence of false claims about AI-driven products in the market and the need for thorough scrutiny of such claims.   Jordan and Arielle emphasize the importance of robust trust and safety measures to maintain marketplace integrity and protect consumers from fraud. Tune in for an insightful discussion on these critical issues!   Arielle Caron - https://www.linkedin.com/in/ariellecaron/ ------------- This episode will be brought to you by The House of Fraud. HoF is the only community started BY fraud fighters FOR fraud fighters. Don't get sucked into other vendor started or sponsored communities that only exist to eaves drop on you to pitch you later or sell their member list (

In this episode of Fraud Boxer, Jordan reconnects with Rob from Arkowl to discuss insights and practical experiences gained from their entrepreneurial journeys in the fraud prevention sector. They share the story of Arkowl's origins and then share the evolution of their business over time, and the lessons learned from these journeys. Whether you're in the fraud prevention field or interested in business evolutions, this episode is packed with valuable lessons and insider perspectives. Thanks for listening! Rob: https://www.linkedin.com/in/robdaline/ Arkowl: https://arkowl.com/ Rob's previous episode: https://fraudboxer.podbean.com/e/episode-8-identity-verification-stories-and-the-creation-of-arkowl-with-rob-daline/   -------------   This episode will be brought to you by The House of Fraud. HoF is the only community started BY fraud fighters FOR fraud fighters. Don't get sucked into other vendor started or sponsored communities that only exist to eaves drop on you to pitch you later or sell their member list (

In this thrilling episode, Dajana returns with a riveting tale of deception and triumph. She shares how she outsmarted a modern-day scammer posing as a prince, who targeted a vulnerable elderly widow. With over two decades of experience in fraud prevention, Dajana took on the scammer head-on, regaining control of the widow's compromised social media accounts and reclaiming lost funds. This episode not only explores the intricate methods used by scammers but also highlights the emotional and psychological tactics they employ to exploit their victims. Tune in to learn how Dajana's expertise and quick action brought justice and underscored the critical need for vigilance in our digital interactions.   --------- Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! Use my link to skip the waitlist :https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25

Now that everyone is back and hopefully recovered from their bout of Norovirus sit down with Jordan and Jeannie recap the most recent MRC conference in Vegas in March 2024! We talk all the learning, networking, and partying from the our industries biggest show! ---------- Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25

This episode is a deep dive into the world of podcasting, especially within the fraud prevention community. Our conversation reveals the passion, learning curves, and the communal aspect of sharing knowledge through this medium. We touch on the importance of audio quality, the surprises in learning from guests, and the realization that the fraud prevention community is keen on sharing and learning from each other. It's inspiring to see professionals from the same industry supporting one another and promoting a culture of continuous learning and collaboration. Ivan's journey, from being apprehensive about starting his podcast to embracing the process and learning from his guests, highlights the personal growth and community building that can come from sharing one's experiences and insights. Their dialogue underscores the idea that in the evolving landscape of fraud prevention, there's always something new to learn, and sharing those insights through podcasts enriches the entire community. Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25

Today Jordan finally sits down with Soups Ranjan, co-founder and CEO of Sardine! We talk about Sardine, its products, and the challenges in the fraud and compliance space. We jump into the professional journey of Soups, providing insights into his background and the proactive measures taken by the company to tackle various fraud-related issues. The discussion covers a wide range of topics, including the rise of digital payment fraud, the growing trend of affiliate marketing scams, and the impact of the pandemic on fraud patterns.   Key highlights include the differentiation between machine learning and gen AI, the emerging fraud challenges faced by omnichannel merchants entering the digital world, and the need to consolidate fraud and compliance providers. The speakers also address the importance of collaboration and knowledge-sharing within the fraud prevention community, emphasizing the value of learning from one another's experiences. Throughout the conversation, there is an underlying theme of innovation and adaptability in response to evolving fraud tactics. The use of advanced technologies such as AI and machine learning is highlighted as a crucial tool in addressing increasingly sophisticated forms of fraud.   Soups Ranjan - https://www.linkedin.com/in/soupsranjan/   Big thanks to his company Sardine for sponsoring Fraud Boxer all of Q1 and we are so happy to share their story and for making all of the episodes this quarter possible! Please visit www.sardine.ai to learn more about how they do all the things we discussed in this episode! 

In this episode, I sit down with Tracy Brown from the Merchant Risk Council to discuss practical tips for maximizing the MRC conference experience this March! Discover why the MRC conference is the industry's Superb Owl

Justin Soong from Authsignal is back to dive deeper into passkeys! Passkeys are the key to the passwordless future and we'll dive into how that can be. From changing your user base to passkeys to new authentication types using passkeys we cover a lot of really cool ground here. Authentication nirvana is in reach! --------------- Big thank you to Sardine for making this episode possible. It's good to have a fraud squad on your side and with them you get the best fraud squad around!  Please visit ⁠www.sardine.ai⁠ to learn how they can help you with any problem from KYC, onboarding, AML, and of course credit card fraud prevention with their over 4,000 signals! 

Today Shawn Kelley, co-founder and CEO of Disputed.ai joins us as we explore the new world of chargebacks and representments. Shawn shares insights honed from his experience at Seat Geek and how that time lead him to creating his own company to fight the way he wanted to fight. He highlights the importance of personalized solutions for merchants and the delicate balance between automation and human intelligence. From navigating issuer preferences to crafting proactive strategies, Shawn and Jordan delve into the evolving landscape of chargeback management, emphasizing the need for collaboration and adaptation in an ever-changing industry. www.Disputed.ai https://www.linkedin.com/in/shawnkelley/ ---------------- Big thank you to Sardine for making this episode possible! I've been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. For everyone heading to MRC visit them at booth #210 in March and learn about them from the fraud squad themselves! Please visit them at www.sardine.ai today to learn more!

**This is a Flashback to the most popular episode of 2023 with new and improved audio!  The topic is more relevant than ever before!**   It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights!    Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back to give her opinion from her sales past on Jordan's list and help us all understand why certain things are done the way they are. Jordan has shared a similar list in the past that is no longer available so it was time to update the list and put it out on Fraud Boxer! Hope everyone gets some value out of this conversation and it is helpful to the new sales folks entering our space.    Cambria Valente - https://www.linkedin.com/in/cambria-hobbs/ ---------------- Fraud Boxer is also proudly presented by Sardine. I've been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn't afraid to roll up their sleeves and jump in with you on those big investigations. You're not just buying one of the best tools but the whole team behind it!  Please give them a warm welcome by visiting www.sardine.ai today to learn more!  

This is a special one for me personally everyone!  Today I have Marc Shea from Bridgeview Solutions on the show!  He is the one who recruited me into fraud full time. Join us as we catch up and tell that story as well as his who journey in recruiting!   We explore intricacies such as transparent communication and the importance of having a deep understanding of a company's culture. We dive into the evolving landscape of remote and hybrid work models, with Shea providing observations on the challenges and opportunities for employers and employees alike. The conversation centers on salary transparency and the power balance in employer-employee relationships, advocating for fairness regardless of location. Amidst the impact of COVID-19 on work dynamics and office culture, Shea guides us through considerations companies face, emphasizing the importance of factoring in the cost of living during salary negotiations. I hope you enjoy this one because it is special to me!  Marc Shea - https://www.linkedin.com/in/marcshea/ Email - marc@bridgeview.solutions Bridgeview Solutions - https://bridgeview.solutions/ Fraud Boxer is also proudly presented by Sardine. I've been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn't afraid to roll up their sleeves and jump in with you on those big investigations. You're not just buying one of the best tools but the whole team behind it!  Please give them a warm welcome by visiting www.sardine.ai today to learn more!  

Video replay of the live stream from January 17th, 2024 where I hosted Soups Ranjan, the co-founder and CEO of Sardine, and discussed his 7 Predictions for 2024!  Please visit www.sardine.ai today to learn more about we talked about today and I want to thank them for being our sponsor this quarter! 

The season three VIDEO premiere of the Fraud Boxer, present by Sardine, kicks off with a discussion on fraud trends for the upcoming year, led by the host Jordan Harris and guests Alexander Hall and Brian Davis! The key themes revolved around the impact of fraud on the holiday season, the vulnerability faced by professionals new to the fraud industry, and the challenges of transitioning into leadership roles. The conversation also delved into the prevalence of impostor syndrome and the importance of vulnerability and open communication within teams. The hosts discussed the three main fraud trends to watch for in the upcoming year: account openings, money movement, and the demand for technology in financial institutions. We also talk about the launch of our brand new fraud fighting community; The House of Fraud where like minded professions can share stories and interact as well as view 7 new additional fraud fighting series! We're very proud!  Check out The House of Fraud community right here: https://community.thehouseoffraud.com/checkout/the-house-of-fraud-membership?affiliate_code=77fc25 --------------- Today Fraud Boxer is also proud to announce our Q1 sponsor, Sardine. I've been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn't afraid to roll up their sleeves and jump in with you on those big investigations. You're not just buying one of the best tools but the whole team behind it!  Please give them a warm welcome by visiting www.sardine.ai today to learn more!

On this episode of Fraud Boxer presented by Spec we shed light on the complexities and challenges faced by the automotive and lending industries, particularly in relation to fraud detection and prevention. Andrew Austin from Carmax discusses his background in the military and his eventual transition to the automotive and lending sectors, and the evolution of fraud prevention strategies in the digital age. The discussion touches on various topics, including the role of identity verification (IDV), the challenges of ACH fraud in the auto industry, and the importance of thorough financial validation and risk assessment when extending credit to customers. Andrew shares insightful perspectives on the need for stronger identity verification measures, the potential of tokenized identity for enhanced security, and the significance of addressing fraudulent practices in lending and auto industries. He discusses the nuances of income misrepresentation and the prevalence of fraudulent documentation in lending processes, highlighting the need for more robust risk assessment and validation measures. The discussion brings to light the need for a holistic approach to fraud prevention and the significance of innovative technologies such as biometric authentication and pass keys. The insightful discussion provides valuable insights for industry professionals, policymakers, and consumers, emphasizing the importance of staying ahead of evolving fraud tactics and investing in robust identity verification and risk assessment processes. The themes explored in the conversation hold relevance in the current landscape of digital security and financial risk management, making it imperative for industry stakeholders to prioritize effective fraud prevention strategies. Andrew Austin: https://www.linkedin.com/in/awaustin/ ---------------- We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   

In this BONUS episode we discuss the the current state of the industry. We discuss our work in fraud prevention, industry events they have attended, and recent trending topics. We talk about the book Brian and writing and the new community series he is starting and the challenges of building that community. This episodes includes (mostly Jordan's) thoughts around the recent controversy surrounding the use of the term "fraud fighter" and the trademarking of that term by SEON and the actions they've taken since. In the end we give a glimpse into our personal lives, including hobbies and family moments. Buckle up, this one is going to make some waves!   Brian Davis: https://www.linkedin.com/in/briandavis21/ https://www.thehouseoffraud.com/   Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/ https://disputedefenseconsulting.com/   ------------- We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   

Today I am joined by Katie McCarthy (Ex Paypal/Braintree and Pagos)! In this episode we dive deep into the world of key performance indicators (KPIs) in the payments and fundraising industry. Join us in a dynamic conversation exploring the critical role of KPIs in various business segments. From chargeback rates to approval rates and vendor performance, we dissect the importance of measuring and analyzing these metrics for optimal business performance. But it doesn't stop there – our discussion takes a fascinating turn into the realm of decline codes, shedding light on their significance and the ripple effect they can have on overall business operations. The impact of false positives is also explored, adding a layer of complexity to the conversation. Delving into the nonprofit sector, our speakers draw connections between KPIs and the psychology of donor behavior. Uncover the nuances of tracking metrics in the nonprofit world and understand how KPIs play a pivotal role in steering decisions. Join us as we explore the broader context of analytics and decision-making in business, understanding how these themes are instrumental in navigating the intricate dynamics of today's competitive landscape. Tune in for a compelling discussion that illuminates the critical role of KPIs in shaping business strategies and optimizing performance.   Katie McCarthy - https://www.linkedin.com/in/mccarthykatelyn/ ---------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   

We have a big one today!  In this episode I sit down with Justt's co-founder Roenen Ben-Ami to go over their recently released 2023 Chargeback Pulse Report that is full of super interesting numbers and insights!   Jenny Nilsson from Ticketmaster joins us as we go over all the numbers from the report and discuss the massive shift in the chargeback behaviors in the post-COVID world. With a focus on collaboration, training, and the effect of Visa's new regulations, the discussion sheds light on the impact of chargeback management within companies, emphasizing the need for streamlined processes and updated training.  Link to the report: https://9049155.fs1.hubspotusercontent-na1.net/hubfs/9049155/Merchant%20Survey%202023/Justt%202023%20Chargeback%20Pulse.pdf Links to the guests: Roenen Ben-Ami - https://www.linkedin.com/in/roenen-ben-ami-24540b127/ Jenny Nilsson - https://www.linkedin.com/in/jenny-t-nilsson/ About Justt: "Justt is dedicated to helping merchants navigate the complex and costly system for credit card disputes. The company's smart technology and in-house expertise successfully resolve chargebacks for merchants, automatically reuniting them with their revenue. Justt's proprietary technology pulls the best arguments to build merchants' most compelling defense and optimizes results through machine learning." ---------- I'm so happy to have our great partner Spec back as the Q4 sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

On Today's episode I sit down with a former colleague of mine Heath Taylor where he uses his extensive background in information security and cybersecurity from his time in the US Navy and at Live Nation Ticketmaster. He stresses the need for organizations to adopt a proactive approach to identify and respond to potential threats. He also underscores the complexity of operations at large organizations and the significance of cybersecurity within an organization. Throughout the conversation, the significance of finding the right people for a company is highlighted, with a specific focus on clear communication and an analytical mindset in the field of cybersecurity. We also discuss our approach to effective leadership and career progression. Communication emerges as a central theme, with a particular focus on its importance in articulating cybersecurity issues and potential impacts on business operations. The discussion touches on the challenges associated with security posture and inventory management within organizations. We also delve into the complexities of building versus buying cybersecurity solutions, addressing issues such as fake accounts, account takeovers, compromised websites, shared passwords, and the need for improved security measures. Never being satisfied, we even touch on security awareness, secure applications, supply chain attacks, and the need for bug bounty programs as essential components of a robust cybersecurity strategy. Collaboration and partnerships among teams are emphasized as a means to prevent fraudulent activity.    Heath Taylor: https://www.linkedin.com/in/heath-taylor-87519037/   "Heath Taylor is a cybersecurity leader with a wealth of experience in threat intelligence and a proven track record of managing all aspects of cybersecurity for large enterprises. Heath is a seasoned expert in the field and has built and led highly effective technical security teams, delivering industry-leading incident response, corporate security, governance, risk and compliance (GRC), and product security. Heath is a skilled leader in driving security initiatives and has a unique talent for developing innovative security solutions, standardizing security policies, and ensuring regulatory compliance. Additionally, he is known for his ability to create CSIRT/SOC/CTI functions. Heath has led programs that include engineering, strategic planning, risk management, process improvement, and regulatory compliance." ---------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

I've been excited about Entersekt since they day I heard about them way back in Miami in May 2022!  Today I am soooo happy to finally have them on and I am so lucky to have the Chief Product Officer Padheep Sampath be the guest! We discuss passkeys, what they are, and how the future of authentication can look in a hopefully passwordless future!  Pradheep Sampath: https://www.linkedin.com/in/pradheep/ Entersekt: https://www.entersekt.com/ More about Entersekt: "Founded in 2010, Entersekt has grown into a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents. Today, we proudly protect the digital transactions of over 67 million active users via the Entersekt Secure Platform (ESP) and hold over 60 registered patents that recognize innovation in digital security, payments, and user experience." ----------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!     

Oh wow do we have a big one here! On this episode Jordan sits down with Kim Sutherland who is the VP of Fraud & Identity Strategy at LexisNexis Risk Solutions to discuss what behavioral biometrics are and clear up some confusion about the term. She shares the LNRS approach to the concept with their acquisition on Behaviosec in 2022 and how behavioral biometrics can shape the future of fraud fighting in a number of ways. So lucky to have her on the show!  Enjoy!   Kim Sutherland: https://www.linkedin.com/in/ksutherland365/ LexisNexis Risk Solutions: https://risk.lexisnexis.com/ ------ Today we also welcome Spec back as the Q4 Sponsor!  With the holiday cycle fast approaching, we never know what the fraudsters next scheme will be.  With Spec and their patented no code orchestration platform, you can be ready for them this season with full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!   Please visit www.specprotected.com to learn more and schedule a demo to make your holidays a little more jolly!   

Our boy Alexander is back for another round! This one we just went completely impromptu and just talked about all the fraud things that popped into our head.  What are we seeing lately like fraud coming from a specific credit union in the midwest, what people are doing with multiple account fraud, and so much more!  We might put more of these out with other bros (and gals) and share some less formal interviews that we just learn and ask questions on in real time!  I hope you enjoy!    Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/ https://disputedefenseconsulting.com/

Back in August of 2023 I was invited to do a live taping of my show at PaymentsEd San Diego from the main stage! I brought Brigette Korney from Adyen along for the interview! We cover some of the content from the last episode as well as some new Adyen initiatives!  Sorry for how fast I was talking, I was a little nervous!   Brigette Korney - https://www.linkedin.com/in/brigette-korney/ www.adyen.com

It's finally here!  Listen to my THREE guests join Jordan to talk about recruiting and being recruited!  Meg Hanna from TEKsystems, Audree Wadkins from Hot Topic, and Doug Rubenstein from Manufacturers Bank sit down with Jordan and discuss their approaches to recruiting and interviewing. From call backs to salary negotiations we cover a lot of ground. We touch on outside and inside recruiting and how they differ and Jordan asks questions he's always wanted to about the whole process and why it takes so damn long!  Hope you enjoy!    Doug Rubenstein: https://www.linkedin.com/in/douglas-rubenstein-83198372/ Meg Hanna: https://www.linkedin.com/in/meg-hanna-b1b48316/   Audree Wadkins: https://www.linkedin.com/in/awadkins/    

I have done the impossible; today I sit down with Brigette Korney (!), formerly of Groupon, to discuss her time there and what it was like to leave a role after 13 years.  We talk about her decision to leave for payment processing giant Adyen and how she picked them specifically. We go completely off-script to talk about what is important to us when we are picking a company to work for. What a fun and genuine conversation we had!  Can't wait to have her back on next month LIVE at PaymentsEd in San Diego in front of the entire conference audience! Visit www.paymentsed.org to get registered for that today!    Brigette Korney - https://www.linkedin.com/in/brigette-korney/   ---------------- Today we welcome on newest sponsor Darwinium! The Darwinium platform unifies security with fraud prevention to create complete visibility of customer journeys across every digital touchpoint – Web, Apps and APIs. Darwinium's unique integration point, running on the perimeter edge via content delivery networks (CDNs), is privacy preserving and low latency. Businesses have a holistic view of customer behavior, from pre-authentication, through account creation, login, change-of-details and payments.  Businesses are better equipped to separate human and automated traffic, protect customers from account takeover, identify scams and social engineering behaviors, block content and promo abuse, and detect fraudulent payments. Darwinium is implemented once, and then covers every interaction a user makes on your website or mobile app. What's more, these user journeys can be fully configured within the platform and adapted at the click of a button, based on trust and risk. Please give them a warm welcome and visit www.darwinium.com to learn more about their revolutionary product! 

"With faster payments comes faster fraud"   In the long awaited episode on Faster Payments I sit down with Julie Conroy from Datos Insights (Formerly Aite-Novarica Group) to talk about the world of Faster Payments with names you've all heard like FedNow, RTP, and Zelle. What are they really though and what do they each mean. Payments being faster is something we have asked for for a long time and here we talk about the different types of rails, how they work, who is using them, and of what it means for consumers and businesses alike.  And, of course, we talk the fraud that comes along with it! Enjoy! Julie Conroy: https://www.linkedin.com/in/julie-conroy-6997/ Julie is the Head of Risk Insights and Advisory at Aite-Novarica Group. Prior to time at Aite-Novarica Group, Julie spent a number of years leading the product management team at Early Warning Services, and prior to that was in product and process management roles at a large credit card issuer and as well as an ACH, wire, and SWIFT processor. Julie is fluent in Spanish, holds an M.A. from the Monterey Institute of International Studies and a B.A. from the Michigan State University Honors College.   About Datos Insights: https://www.linkedin.com/company/datos-insights/ Datos Insights are the advisor of choice to the banking, insurance, securities, and retail technology industries—both the financial institutions and the technology providers who serve them. The Datos Insights mission is to help our clients make better strategy and technology decisions so they can protect and grow their customers' assets. ------------ Today we welcome on newest sponsor Darwinium! The Darwinium platform unifies security with fraud prevention to create complete visibility of customer journeys across every digital touchpoint – Web, Apps and APIs. Darwinium's unique integration point, running on the perimeter edge via content delivery networks (CDNs), is privacy preserving and low latency. Businesses have a holistic view of customer behavior, from pre-authentication, through account creation, login, change-of-details and payments.  Businesses are better equipped to separate human and automated traffic, protect customers from account takeover, identify scams and social engineering behaviors, block content and promo abuse, and detect fraudulent payments. Darwinium is implemented once, and then covers every interaction a user makes on your website or mobile app. What's more, these user journeys can be fully configured within the platform and adapted at the click of a button, based on trust and risk. Please give them a warm welcome and visit www.darwinium.com to learn more about their revolutionary product!   

In this bonus post I have edited down the audio from the June 21st, 2023 Linkedin Live Stream featuring Patrick Chen (COO) and Nate Kharrl (CEO) from my Q2 sponsor Spec!  We dive into what "orchestration" and "customer journey" really mean to ME and what it means to them and their product. I hope we did a good job of peeling back the layers of this onion of latest buzz words and how it can affect you and your company directly.  You can find the live stream with video by visiting this link: https://www.linkedin.com/video/live/urn:li:ugcPost:7077313769776820224/ We had some early technical difficulties with the live stream since it was my first one but we made it through with some bonus silliness at the beginning and end!  Again, I'd like to thank Spec for their support this quarter and I hope that everyone reaches out to them for a demo by visiting www.specprotected.com/demo to see them show it to your very own site. It's astonishing. If you want to reach out to Patrick or Nate directly please find their info below!  Patrick Chen - patrick@specprotected.com - https://www.linkedin.com/in/patrickchen30/ Nate Kharrl - nate@specprotected.com - https://www.linkedin.com/in/nate-kharrl/