The Ops Authority

This isn't just another Q&A episode; it's an inside look at how high-performing operators think through challenges and shape smarter, more intentional business models. I'm joined by Lynette Robinson for this special Ops Edition of The Ops Authority Podcast, where we answer real, nuanced questions from our community. We cover VIP day structures, new offer confidence, mindset hurdles, and making the leap from free to paid work. Two experienced operators. One mission: to help you get clearer and more strategic in how you work, serve, and grow.   Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions   For full show notes, check out www.TheOpsAuthority.com/podcast/281 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network    

Ready to sharpen your operational strategy and finally simplify the way you work? In this Ops Edition episode, I'm joined by Lynette Robinson to tackle questions that every service-based operator faces at some point. We're breaking down exactly where to share your visual process during the client journey, whether or not summits are truly worth your time, and how to confidently pitch your offers without overcomplicating things. If you've ever felt stuck trying to articulate what you do or unsure which visibility tactic to choose, this one's packed with clarity and direction. Get ready to take some notes, friend!   Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions   For full show notes, check out www.TheOpsAuthority.com/podcast/280 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Inside this episode of The Ops Authority Podcast, I'm diving into two of the real-time obstacles for operators inside our alumni coaching program. These are operators who are actively working in other people's businesses, and they're facing challenges you may be navigating too. I walk you through how I'm coaching them, including how to overcome imposter syndrome when landing your biggest client yet and how to bring stability to unpredictable financials in an agency model. If you're an operator who wants real insight into the mindset, strategy, and support needed to keep growing, this episode is just for you. For full show notes, check out  www.TheOpsAuthority.com/podcast/279 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you ever wondered what it looks like to completely redefine your career while staying true to your deepest passions?  I'm joined by Megan Gephart, a proud alumni of the Director of Operations Certification Program. Megan shares her inspiring journey from Army veteran and mindset coach to certified DOO and business owner. We dive into how her passion for organizational change, her advocacy for women in leadership, and her entrepreneurial spirit that led her to pursue the DOO Certification. Tune in to hear how Megan leveraged her experience to build a thriving consulting business and how the DOO Certification was the missing link in her next best professional chapter. Connect with Megan: Website: http://apostolicfruit.com Instagram: https://www.instagram.com/apostolic_fruit/   For full show notes, check out www.TheOpsAuthority.com/podcast/278 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

 In this solo episode, I'm sharing a behind-the-scenes look at how I've built and retained a high-performing remote team here at The Ops Authority. With an average tenure of over three years on our small but mighty team, I'm reflecting on the intentional (and sometimes accidental) leadership strategies that helped make this happen. From hiring with values in mind, to promoting autonomy, to designing meaningful fringe benefits that actually matter, I'm giving you the full playbook for cultivating a remote team that sticks around and thrives. Whether you're building a team for the first time or reevaluating your leadership approach, this episode is full of insights to support your journey. For full show notes, check out www.TheOpsAuthority.com/podcast/277 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

What if you could scale your business without sacrificing the personalized service your clients love you for? In this episode of The Ops Authority podcast, I'm joined by Anne-Marie Rose, a expert scaling strategist who helps service providers build thriving, fulfilling businesses that don't require a complete overhaul. We're diving into what it really takes to create a scalable offer one that protects your time, increases your revenue, and still honors the high-touch connection that makes your work so impactful. If you've been wondering how to grow without burning out, this episode gives you the clarity and strategies to do just that. Connect with AnnMarie: Website: http://annmarierose.com Instagram: https://www.instagram.com/askannmarierose/ Facebook: https://www.facebook.com/askannmarierose   For full show notes, check out www.TheOpsAuthority.com/podcast/276 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority podcast, I'm joined by Annie Hillman, founder of 1428 Financial, for a transparent conversation about the real financial considerations behind scaling an agency. Whether you're seeing a spike in demand or dreaming of building a team, you need to hear what Annie has to say about pricing, budgeting, and profitability. I also share my own experiences with different trying both models, including what didn't work, what finally did, and what you can do to make the smartest, most profitable decision for your own path.   Connect with Annie: Website: http://www.1428financial.com Instagram: https://www.instagram.com/1428financial/   For full show notes, check out www.TheOpsAuthority.com/podcast/275 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you ever felt overwhelmed by a fast-moving leader, unsure how to elevate yourself from implementation to strategy, or in need of a stronger support system? You're not alone. In this episode of The Ops Authority Podcast, I'm sitting down with my trusted friend and operations expert, Lynette Robinson, to answer the most pressing questions from our community. Together, we're tackling real-life scenarios and sharing practical, actionable advice that will help you feel more confident, empowered, and successful as an operator.   Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions   For full show notes, check out www.TheOpsAuthority.com/podcast/274 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Ever feel like you're shouting into the void, hoping your dream clients will magically appear? You're not alone! In this episode, marketing expert and author of Market Your Genius, Nikki Nash, spills her step-by-step client acquisition blueprint—helping you find, attract, and actually land the right clients without wasting time on the wrong ones. Learn how to identify your ideal clients, create impactful connections, and build a strategy that works for your unique strengths. This episode is your go-to guide for client success. Get ready for real talk, real strategies, and real results. Connect with Nikki: Website: https://nikkinash.co Instagram: https://instagram.com/nikkinashofficial Facebook: https://www.facebook.com/NashNikki   For full show notes, check out www.TheOpsAuthority.com/podcast/273 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

AI is everywhere right now, and if you're an operator, you may be wondering, “Will AI replace my job?” In this episode, I break down the reality of the role of AI in operations and what it means for our future. While AI can help with automation, efficiency, and content creation, it cannot replace the human insight, emotional intelligence, and adaptability that make operators essential. I'll walk you through six key areas where operators remain indispensable and how AI can actually enhance, rather than threaten, our roles. If you've been worried about AI taking over, this episode will give you the confidence and clarity you need. For full show notes, check out www.TheOpsAuthority.com/podcast/272 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Cassie, a graduate of the Director of OPS Certification program, shares her inspiring journey of stepping into operations and building a thriving business. This episode highlights the importance of emotional intelligence and resourcefulness in creating impactful systems, the game-changing Strategic Mapping Model™ for launching and growing a business, and why trusting the process is key to success. Gain valuable insights and practical tools to help you build a fulfilling career in operations while staying aligned with your personal and professional goals. Connect with Cassie: Website: https://www.thejugglingbuddha.com/ Instagram: https://www.instagram.com/thejugglingbuddha/ Facebook: https://www.facebook.com/profile.php?id=100074161226349 LinkedIn: https://www.linkedin.com/in/cassie-f-36848572/   For full show notes, check out www.TheOpsAuthority.com/podcast/271 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, we're exploring how operations professionals can confidently articulate their value and make meaningful connections. From crafting a clear, concise message to leveraging local networking strategies, we discuss practical tips that can elevate your career and business. Whether you're just starting as a new business owner or looking to refine your niche, this episode is packed with actionable insights to help you define your role, build a strong local network, and set yourself up for long-term success. Tune in for expert advice on how to stand out and thrive as an operations professional. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions   For full show notes, check out www.TheOpsAuthority.com/podcast/270 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network  

For the past three years, I have been honored to gather together some amazing peers who's big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation.  In this second part, we're discussing excitements for service providers, the most desirable services, industries hiring, and emerging trends for 2025. We're sharing the value of AI for service providers, the growth opportunities in audio services, and the value of strategic planning skills moving forward. Establishing a solid online presence, using customized outreach techniques, and tapping into local business communities for opportunities are some of the valuable strategies that will help you attract your ideal clients in 2025.   For full show notes, check out www.TheOpsAuthority.com/podcast/269 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

For the past three years, I have been honored to gather together some amazing peers who's big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation.  This year, we're discussing the business lessons we learned from 2024 and strategies we believe will help you thrive in 2025. We're sharing our views on the role of AI in service providing, strategies for new service providers, and helpful visibility strategies for 2025. Determining what no longer works will help you strategize and focus on what will help you grow and scale your business as a service provider. For full show notes, check out www.TheOpsAuthority.com/podcast/268 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

After transitioning from decades as an educator, Sophia discovered her talent in digital marketing, particularly SEO and LinkedIn. She explains the power of LinkedIn over platforms like Facebook or Instagram for operators to build meaningful client relationships. We discuss the benefits of leveraging organic marketing in platforms like LinkedIn over paid marketing, and how to simplify content creation. This episode is packed with practical advice for using LinkedIn as an operator to build a professional brand, establish yourself as an industry thought leader, and attract potential clients. If you'd like some inspiration about ideas to post on Linkedin, Sophia has a LinkedIn Action Plan to help you out. You can find it here. For full show notes, check out www.TheOpsAuthority.com/podcast/267 Connect with Sophia: Website: http://www.sophiavegadigitalmarketing.com LinkedIn: https://www.linkedin.com/in/svdigitalmarketing Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Today on The Ops Authority Podcast, I'm sharing the four-quadrant framework to help you as an operations professional understand the value of annual reflections as 2024 ends. I'm sharing how you can apply this framework to various aspects of business, such as marketing, operations, or individual team members. Systematic reflection helps you identify strengths, weaknesses, and areas for improvement in your operations business. For full show notes, check out  www.TheOpsAuthority.com/podcast/266 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network  

Today on The Ops Authority Podcast, I'm sharing my personal journey from corporate America to entrepreneurship, the challenges I faced, and the strategies that helped me achieve business success. I'm diving into 8 key lessons that have kept me motivated and helped me scale my business while staying true to my purpose. Plus, I'll be sharing insights on how you can apply these strategies to your own growth as an operator. Tune in to learn how you can overcome obstacles and set yourself up for success! For full show notes, check out  www.TheOpsAuthority.com/podcast/265 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network  

In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for another episode of the "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss key metrics for tracking to drive meaningful impact and how to navigate the delicate balance between automation and founders' involvement in their businesses. Lynette also shares valuable insights on offering support from within the business while complementing the coach's external guidance. This episode offers practical tools for building trust, maintaining effective communication, and showcasing your contributions to a company's success. For full show notes, check out www.TheOpsAuthority.com/podcast/264 Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today's episode of The Ops Authority Podcast, we're featuring Jocelynne Isaacs, a forward-thinking Director of Operations with a DOO certification under her belt. We explore the dynamic journey of applying operational excellence across multiple business contexts, from leading established companies to launching new ventures. Jocelynne shares valuable insights about maximizing professional development opportunities, creating value as an intrapreneur, and building operational systems that scale. If you're an employee striving to broaden your impact or a business owner working to solidify your operational foundation, this episode provides valuable strategies. We dive into how you can convert side ventures into fully-fledged businesses and introduce new services within existing operations, highlighting the essential components of operational expansion and long-term success. For full show notes, check out www.TheOpsAuthority.com/podcast/263 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, we're diving deep into the operational journey with Amber Monaco, owner of "You Need an Amber." From her start as a Navy paralegal to becoming a sought-after operations specialist, Amber shares invaluable operators' insights for professionals at all stages. We explore strategies for diversifying your operational skills, optimizing large-scale corporate environments, and balancing personal life with professional growth. Whether you're managing projects, navigating corporate structures, or planning your next career move, this episode is full of tips to refine your operational skills and position yourself for future success. For full show notes, check out www.TheOpsAuthority.com/podcast/262 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for our new "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss innovative ways to surprise and delight retainer clients, strategies for effectively managing multiple clients, and tips for keeping your offers simple when pitching to clients. Lynette shares her insights from years of experience supporting female CEOs, while I offer complementary perspectives. This episode is packed with practical advice for leveraging your operational skills, whether you're building your own business or advancing your career as an employee. For full show notes, check out www.TheOpsAuthority.com/podcast/261 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today's episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Jessica shares strategies for creating trust and intimacy at scale. We highlight the power of storytelling, focusing on client transformation rather than technical details. Jessica shares about intentional visibility to avoid burnout and stresses the significance of quality interactions over quantity. This episode is a great one that shares the value of authenticity, personal connections, and leveraging digital platforms to cultivate meaningful business relationships. For full show notes, check out www.TheOpsAuthority.com/podcast/260 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a “leadership sabbatical”. This structured approach allows overwhelmed business leaders to step back from daily operations and focus on strategic decision-making. Alyson outlines a three-phases process: preparation, sabbatical, and reintegration. We talk about the crucial role of operators in creating systems and boundaries to support leaders. By implementing this method, leaders can have growth, empower their teams, and enhance their businesses. For full show notes, check out www.TheOpsAuthority.com/podcast/259 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Today on The Ops Authority Podcast I'm sharing some powerful ways to grow as an operator — even if you're not ready for the DOO Certification! I am sharing the concept of your “next best self” (NBS) as a guiding principle for development. I share the importance of a supportive network, self-awareness, and motivation. I am also sharing a way that you can grow as an operator with The Ops Academy! Tune in to hear more! For full show notes, check out www.TheOpsAuthority.com/podcast/258 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Welcome back to another episode of The Ops Authority podcast! On today's episode, I have Mylesha Morgan Ramey on to share her inspiring journey from actress to DOO. Mylesha shares her unconventional career path, the challenges she faced, including a significant layoff, and how the DOO Certification and community played a crucial role in her transformation. We heavily discuss the importance of community, personal growth, and adaptability in navigating career transitions. Mylesha's story serves as a testament to the power of resilience and the value of investing in your professional development! For full show notes, check out www.TheOpsAuthority.com/podcast/257 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today's episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to success within our employee track. We chat about the importance of strategic prioritization, trust-building, and the creation of standard operating procedures. Bonnie emphasizes how the DOO Certification equipped her with practical skills that she applied in her role, transforming her professional path and allowing her to make significant contributions in her employee role. For full show notes, check out www.TheOpsAuthority.com/podcast/256 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today's episode I am sharing the specific steps that I take to scale small businesses. I introduce my seven-step method that is specifically designed to help small businesses grow effectively. I highlight the importance of operational leadership, structured processes, and strategic planning while also sharing about the need for financial awareness and robust communication. This was a powerful episode that you aren't going to want to miss! Tune in! For full show notes, check out www.TheOpsAuthority.com/podcast/255 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Welcome back to another episode of The Ops Authority Podcast! Today, I'll be discussing how to position yourself as a strategic partner using the Strategic Mapping Model™. I'll emphasize the importance of understanding a leader's vision and both the current and future state of the business. This model effectively identifies what is working and what isn't, helping you propel yourself as a strategic partner. I will also outline the financial benefits and growth opportunities for strategic partners. Additionally, you'll hear a clip from one of my students, Evelyn, who explains how the Strategic Mapping Model™ has enhanced her role as a strategic partner in her career. Tune in to discover how this model can elevate your position as a strategic partner! For full show notes, check out www.TheOpsAuthority.com/podcast/episode254 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares more about the Strategic Mapping Model™, explaining its huge impact on her business and clients and how it truly helped her achieve success through practical and tactical planning. Tune in to hear Kim's story! For full show notes, check out www.TheOpsAuthority.com/253 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network  

On today's episode, I am sharing an episode that I did on the podcast “Growing Pains” with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. We discuss the challenges of leaving a corporate career to start a business while prioritizing family. I emphasize the importance of intuition, empathy, and understanding individual needs in both parenting and leading a team. I talk about self-discovery, reinvention, and the significance of operations in entrepreneurship. I hope that this episode can inspire you to balance motherhood and business, and the value of being ambitious and going for your goals no matter the obstacles. For full show notes, check out www.TheOpsAuthority.com/252 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you used case studies in your business? On today's episode, I am chatting with Dana Owens, owner of Next Level Copy, where we dive into the power of case studies for service providers. We discuss how case studies not only establish credibility but also showcase the effectiveness of our services and help attract our ideal clients. Case studies are much more than just testimonials. They provide a detailed report on how our services can truly help our potential clients. Case studies not only enhance our service offerings but also drive growth of our businesses. Tune in to see how you can use case studies in your business! For full show notes, check out www.TheOpsAuthority.com/podcast/251 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today's episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessing the power of curiosity and the importance of the practice of self-care for operators. We also chat through establishing clear expectations within working relationships and address the emotional toll that our role as operators can entail and Lee shares strategies for recharging our energy. This episode shares the significance of showing up as our best selves to effectively support the leaders we are supporting. For full show notes visit TheOpsAuthority.com/podcast/250 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

As operators, we are used to being behind the scenes. It's where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today's episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing specialist, and CEO/Founder of The Connection Agency. Together we dive into the necessity of mindset shifts, the development of confidence, and creating authentic relationships for effective sales. Ryann shares tactical skills for initiating sales conversations and the importance of trust and rapport. This is an episode you are going to want to dive into if you are finding that sales are hard. For full show notes visit TheOpsAuthority.com/podcast/249 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

I had the honor to be invited as a guest on “Confessions of a Terrible Leader” with Layci Nelson. I'm excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing on new hires, and my confession on not properly communicating expectations to new hires. I can't wait for you to tune in to this episode and let me know what you think about it! For full show notes visit TheOpsAuthority.com/podcast/248 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I'm thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly loves. She gives a glimpse into her company, Backstage Ops, and her approach to business operations. She dives into her business shift from working on a retainer basis to running an agency. Throughout our conversation, Kara continually reflects on the profound influence that the Director of Operations Certification has had on her career. This was an amazing episode with Kara Barnes—an episode filled with profound lessons and actionable advice for anyone looking to enhance their operations career. Tune in for an incredible dose of inspiration and strategic wisdom right here on The Ops Authority Podcast! For full show notes visit www.TheOpsAuthority.com/podcast/247 Stay Connected: Join the Ops Insiders FREE Facebook community! Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Welcome back to another episode of The Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations. She's currently a consultant with a focus on team development. We dive into Sarah's shift from doing fractional work to embracing a consulting role, further explaining her desire to help businesses thrive through the strategic crafting of teams and organizational structures. Sarah shares more about her consulting methodology, which encompasses the creation of team roles and responsibilities, the provision of developmental frameworks, and the offering of coaching services. I commend Sarah for her remarkable growth and encourage you to join the next cohort of the Director Of Operations Certification! This was a great episode on aligning your work with your passion, taking decisive action, and continuing to refine your business processes to achieve success! For full show notes visit www.TheOpsAuthority.com/podcast/246 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today's episode of The Ops Authority Podcast, I am sharing more about the Strategic Mapping Model™ and its significance for Directors Of Operations. It is not just a tool but the foundation of what we do as certified Directors Of Operations. The Strategic Mapping Model™ doesn't just streamline operations but it builds freedom. I'm sharing those four freedoms that it gives to you on today's episode, so tune in! For full show notes visit www.TheOpsAuthority.com/podcast/245 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Do you know the difference between a business plan and a Strategic Mapping Model™? In today's episode, I am sharing those differences. The Strategic Mapping Model™ is taught in the Director of Operations Certification Program and is more practical for small businesses in today's digital economy. It provides a clear, interactive framework that aligns strategic vision with daily operations. While traditional business plans are outdated, the Strategic Mapping Model™ is not. Check out this episode to hear more about why you should be incorporating the Strategic Mapping Model ™ into your services for clients! For full show notes visit www.TheOpsAuthority.com/podcast/244 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram   Brought to you by the HubSpot Podcast Network  

Welcome back to another episode of The Ops Authority Podcast! I am excited to share this one with you today. Once you become a Director of Operations, there are many routes to take in your business. Here, I am going to share 6 ways that you can design your DOO business! From Strategic Mapping™ to project management, you can take many routes. Tune in to hear more and let me know — do you have another way that I haven't shared here? For full show notes visit www.TheOpsAuthority.com/podcast/243 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today's episode, I am sharing the different types of assessments. These are particularly important in the hiring process. I'm diving deeper into the significance of the Kolbe A assessment and how knowing this can make a difference as a DOO! I even share how this assessment identifies strengths and helps match others to the right business roles. If you're ready to understand the different types of assessments and why they are important to business, you aren't going to want to miss today's episode! For full show notes visit www.TheOpsAuthority.com/podcast/242 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Are you having trouble converting discovery calls to paid clients? On today's episode, I am sharing the 3 ways to convert these discovery calls! I discuss key strategies such as showcasing leadership and adaptability, actively listening, and providing tailored solutions. Tune in to hear how to move your prospective clients to paying clients! For full show notes visit www.TheOpsAuthority.com/podcast/241 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Are you ready for your next interview? On today's episode, I am sharing tips with you that you can use to set yourself apart! I share the importance of researching the company, understanding the job description, and using strategic thinking. I give you practical tips for crafting a strong introduction, giving clear answers, and maintaining professionalism. Having a list of questions ready for the interviewer at the end is key and make sure that you are clearly communicating how you are going to provide success in this role. For full show notes visit www.TheOpsAuthority.com/podcast/240 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you used Upwork to land clients? On today's episode, I have Meighan O'Toole on to share more about her tactics for landing clients in our current market, with the use of Upwork! We unpacked the strategies and insights Meighan uses for service providers ready to gain more clients through Upwork. Tune in to hear all of the advice that she has to share! For full show notes visit www.TheOpsAuthority.com/podcast/239 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Do you need clients? With this shifting market, I'm sharing ways that you can land clients now! I'm giving you several tips that you can use to push forward and land clients even with a changing economy. I share ideas such as recognizing the shift that has happened since the pandemic, setting clear goals, and maintaining regular client outreach. I also recommend networking locally and reconnecting with past clients. I suggest adapting service offers to the current economic situation and considering employment as an alternative. I hope these tips help you adjust your approach to thrive if you are needing clients! For full show notes visit www.TheOpsAuthority.com/podcast/238 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Has imposter syndrome ever held you back? On today's episode, I tackle the issue of imposter syndrome. I share my personal experience with imposter syndrome and give you a little interesting background on the history of it.  I also share 3 actionable tips that you can take to overcome it, so that you don't stay stuck! Tune in to hear more! For full show notes visit www.TheOpsAuthority.com/237 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Are you ready for a fulfilling career? In today's episode, I have Martina Douglas on sharing more about her journey through the DOO certification. We dive into how she made the leap into the DOO certification and how it has had a profound effect on her career. She shares more about what the DOO certification looked like for her and her success in the program. If you are on the fence about joining the DOO certification program, check out Martina's episode! It's time for you to have a fulfilling career that you love too! For full show notes visit www.theopsauthority.com/podcast/236 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this DOO success story, I chatted with Stephanie Marquardt, the founder and CEO of Continuous Synergy LLC. We talked more about the work that she does with government contracting and the importance of operations, systems, and processes. Stephanie shares her personal journey with the DOO certification program and how it has been beneficial to her own business. We also chatted more about the importance of having support and structure in small teams. Operators are important for all businesses, and I hope this episode is a reminder for you today! This episode was first published at www.TheOpsAuthority.com/podcast/235 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

It can be a tough decision to walk away from current work that no longer aligns with your personal and professional growth. On today's episode, I want you to shift your perspective to think about it as part of your uplevel. It's important to uplevel in your career and sometimes that means walking away from current work. I share insights on assessing your client relationships and offers and encourage you to join my Implementation Escape Plan to learn more. I give you advice on exiting relationships while still maintaining professionalism. I also offer advice on pursuing work that resonates with your values. Remember, if the work no longer aligns with your mission, vision, and values, it's time to walk away!   This episode was first published at www.TheOpsAuthority.com/podcast/234   Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Happy New Year! In this first episode of the year, I have Dr. Julia Colangelo, award-winning educator and researcher who specializes in flow and mindfulness, on the show today! Dr. Julia shares her expertise on how to achieve a state of flow for optimal performance. We talk more about the importance of adaptability, effective communication, and embracing our imperfections. I hope this episode encourages you to tap into your own flow and appreciate your unique gifts as we start a new year. Let's make this year a year of growth, joy, and fulfillment! This episode was first published at www.TheOpsAuthority.com/podcast/233 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

What has been happening at The Ops Authority in 2023? Find out in this fun behind-the-scenes year in review episode. We are wrapping up 2023 by looking at my business and sharing my review. I do this behind the scenes episode each year because I really value transparency with those who support me! For full show notes visit theopsauthority.com/podcast/232.   Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

What are the business trends that we see as we head into 2024?  Today we are continuing our discussion of the State of the Union for service providers. Make sure to check out last episode's discussion for Part 1.  For the past two years, I have gathered together some amazing peers who have a heart for service, and we come together to do a state of the union address. Today's episode is all about looking forward to 2024. We will share our thoughts on what is on the horizon, and what trends are ahead so we can create strategies and plans for moving forward.  My goal is to help you see what is possible for the new year! For full show notes, visit theopsauthority.com/podcast/231.   Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network