Podcasts about operators

Most operators never learn to fight autopilot, the quiet enemy of excellence.In this episode, Lindsay Smith sits down with Mike Fedorov, COO of Applied AI Labs. With 26 years in operations and supply chain, as a former Accenture Director and Mars operations leader, Mike built his reputation staying on-site, in the detail, close to where the work breaks.He shares his philosophy that a COO's first job is to keep the lights on, and the second is to keep them on better, explaining why flat structures are replacing layers of management, how AI works best as a coordination layer, and the defining power of mentorship in his career.Sponsored by:STS Capital Partners - Your expert guides on the journey to an Extraordinary Exit™. To learn more about STS Capital Partners and how they achieve maximum value by Selling to Strategics™, complete the inquiry form here: https://stscapital.com/coo-alliance/Timestemped Highlights00:00 The Future of Flat Organizational Structures01:44 What Applied AI Labs Does02:38 The COO's Real Job: Keep the Lights On, and Better05:11 A COO Who Watches Two Operations at Once08:08 Scaling After Excelling: The Contractor Approach09:18 Why Flat Structures Are Replacing Layers of Management11:01 What Big Companies Get Right About Operations12:45 Nimbleness vs. Routine: Autopilot as the Enemy of Excellence16:06 How AI Actually Helps Operations: The Coordination Layer18:44 AI as a Copilot, Not a Replacement20:06 AI in Recruiting: What Works and What Fails27:34 Defining Moments: The Power of Mentorship30:52 How to Find and Structure Mentorship38:55 What's Next for Applied AI Labs43:55 Personal Growth: Knowing What You Don't KnowAbout the guestMike has 26 years of experience in operations and supply chain, as a former Accenture Director and, before that, leading operations planning and execution for Mars. He has run and turned around operations for some of the most complex and demanding companies in the world, and has saved major clients that were ready to walk. He leads engagements the way he has always worked: on-site, in the detail, close to the people who know where the work breaks. Operators trust Mike because he has done their job.Mentioned ResourcesMarsAccentureAbout the Co-HostLindsay Smith is an experience-driven growth strategist and former Chief Strategy Officer. She previously scaled a new region without a traditional sales team or bloated marketing budget by turning relationships, culture, and execution into revenue. She is the author of No One Needs Another Company Mug, Stop Branding, Start Experiencing, and helps leadership teams use experience as a competitive growth lever.Important LinksConnect with Cameron: Website | LinkedInExplore the COO Alliance – The World's Leading Community for Seconds in CommandGet Cameron's book: Second in Command, Unleash the Power of Your COO BookClaim your FREE copy: Second in Command: Unleash the Power of Your COO BookTake his course: Invest In Your Leaders Online Course (Use promo code PODCAST10 before the end of the month for 10% off)Chat or video call with AI Cameron via Delphi

The central structural shift discussed is the repricing and erosion of the MSP business model as artificial intelligence (AI) and automation impact service delivery, pricing models, and margin structures. Analysis referenced recent polling and reporting, including the Omnia poll of 22,000 MSP partners and Service Leadership's financial benchmarking. The integration of AI is reducing direct labor requirements and shifting traditional cost structures—posing both short-term increases in service margins for top-tier MSPs and complex, longer-term risks to the per-user pricing paradigm. Vendors, such as ConnectWise and RapidScale, are central to these developments, as their platforms, pricing models, and reporting mechanisms increasingly determine downstream MSP economics. Supporting evidence from Service Leadership's recent profitability report shows top quartile MSPs achieved a service multiple of wages (SMW) of 3.01—a level reached previously only during periods of wage collapse. The report also highlights that this margin growth is isolated: while the best-in-class are realizing sharply higher service margins, the median and bottom quartile remain flat. Reporting and analysis attributed this phenomenon to the earliest and most effective adopters of automation, particularly service desk automation aligned with AI, according to theories discussed with Service Leadership and ConnectWise representatives. However, there is a notable lack of definitive causation, as Service Leadership states the link between AI adoption and observed margin increases remains a working theory pending further data. Additional developments reinforce the risk environment. Nearly 43% of surveyed MSPs are actively considering alternatives to per-user pricing, with another 17% acknowledging a need to change their pricing but lacking a defined direction. Industry analysis notes that consumption-based models—such as token-based or outcome-based pricing—present challenges, including unpredictable vendor cost structures and difficulties in measuring actual results achieved. Meanwhile, the risk of vendor-driven reenactment of break-fix economics and cost volatility increases, with some vendors already raising prices significantly to offset their own AI-related costs, pointing toward future margin compression downstream. For MSPs and IT service providers, the operational implications are immediate and material. Providers face growing exposure to pricing and margin risk, especially as clients begin to recognize and challenge efficiency gains achieved by automation. Structurally, there is rising accountability for justifying service costs and delivering new forms of value outside commoditized support. Continued reliance on legacy pricing models without adaptation to AI-driven changes increases the risk of eroded margins or adverse contract negotiations. The most resilient operators will need to stabilize internal cost structures, reconsider client contracts, monitor vendor behavior closely, and prepare for increased customer scrutiny on both cost and deliverables. Supported by: GuardzScalePad

This episode contains adult content that is inappropriate for younger audiences and may be difficult for even adults to hear. Please proceed with caution. In today's episode, I cover my reflections on the Lindsay Clancy trial. Why has this tragic case captured the attention of women (and mothers) everywhere? What does this case have to show us about how we treat women / mothers in our culture? What do mothers and artists have in common? How can artists (and mothers) get the support they need and deserve so they can continue bringing life and beauty to this world? I explore all of this and more. ***If you or anyone you know is struggling with your mental health, you need to know that help is available. You can call the national suicide and crisis hotline by dialing 988 on your phone. Operators are available to take your call around the clock. If you’re interested in learning more about the workshop Ruthie and I are teaching together, you can check it out HERE. (ruthielindsey.com/the-river) If you’re still not sure if this is for you, shoot a quick note to ruthielassistant@gmail.com for a free 20 minute explore call w/ Ruthie. Host: Ally Fallon // @allyfallon // allisonfallon.comSee omnystudio.com/listener for privacy information.

What kind of founder walks away from a multi-billion-dollar fintech company to start building rockets?Baiju Bhatt, co-founder of Robinhood, joins Joubin Mirzadegan to talk about life after one of the most consequential companies in modern finance, and why he's now betting on Cowboy Space Corporation, an orbital infrastructure company building AI data centers that ride to space inside its own rockets."I still have that dog in me," he says.Baiju opens up about building alone for the first time in 15 years and what he learned about product-market fit while scaling Robinhood through its most chaotic years.Connect with Baiju:XLinkedInConnect with Joubin:XLinkedIn​Email: grit@kleinerperkins.comFollow Grit on LinkedInX​Learn more about Kleiner Perkins

Markets are rotating between mega-cap growth and rate-sensitive sectors, and investors are watching Nvidia and former Federal Reserve governor Kevin Warsh for direction. Nvidia's guidance on AI hardware demand can influence semiconductors, cloud infrastructure, and software sentiment. Warsh's policy outlook can shift expectations for rates and liquidity, affecting valuations and risk appetite. Rising yields and a firm dollar often favor financials, energy, and industrials, while falling yields can bring capital back to software and chips. Founders should monitor Treasury yields, credit spreads, the dollar, and market breadth in the S&P 500 and Nasdaq Composite. Operators can prepare by securing flexible financing, pacing hiring to pipeline data, and locking in vendor terms amid potential volatility.Learn more on this news by visiting us at: https://greyjournal.net/news/ Hosted on Acast. See acast.com/privacy for more information.

Before Brian Alfaro helped raise more than $20 million for real estate, his first partnership attempt raised exactly $0. In this episode, Brian breaks down what went wrong on that failed raise — no positioning, no systems, no way for investors to trust him — and how spending the next 11 months building the right infrastructure led to a $1.2 million raise on the very next deal. Through his company, KeelBridge, Brian now helps real estate sponsors and syndicators build the positioning, systems, and strategy they need to raise capital consistently instead of just once. He shares how new capital raisers can "borrow somebody else's credibility" by aligning with experienced mentors and operators, why he believes capital tends to follow confident people, and how discovering an investor's true motivation — cash flow, tax savings, or community impact — is the difference between a pitch that lands and one that falls flat. Brian also opens up about the mistakes he made chasing quick flips with floating-rate debt, what he'd do differently if he could restart his journey, and why he believes real estate has always been, and should remain, a long-term wealth-building tool. If you're trying to raise your first dollar or your next ten million, this conversation is a blueprint for doing it the right way. Five key takeaways:Systems beat hustle. Brian's partner raised $0 with no positioning or systems in place; after 11 months of building real capital-raising infrastructure, they raised over $1.2 million on the very next deal — proof that consistency requires a repeatable process, not luck.Borrow credibility until you build your own. New capital raisers without a track record can lean on mentors and experienced partners, telling investors "I'm surrounded by people who've raised over $100 million" rather than pretending to be the expert themselves.Confidence attracts capital. Brian believes capital tends to follow confident people first — being convicted about what you're doing matters even before you've closed your first deal.Match the pitch to the investor's real motivation. Whether someone wants cash flow, tax savings, or community impact, discovering that motivation on a discovery call and speaking directly to it beats reciting IRR and cash-on-cash numbers nobody asked about.Communication is what protects trust after the check clears. Consistent updates, full transparency even with bad news, and staying in touch the same way you did before the investment are what separate sponsors investors reinvest with from the ones they never hear from again.About Tim MaiTim Mai is a real estate investor, fund manager, mentor, and founder of HERO Mastermind for REI coaches.He has helped many real estate investors and coaches become millionaires. Tim continues to help busy professionals earn income and build wealth through passive investing.He is also a creative marketer and promoter with incredible knowledge and experience, which he freely shares. He has lifted himself from the aftermath of war, achieving technical expertise in computers, followed by investment success in real estate, management skills, and a lofty position among real estate educators and internet marketers.Tim is an industry leader who has acquired and exited well over $50 million worth of real estate and is currently an investor in over 2700 units of multifamily apartments.Connect with TimWebsite: Capital Raising PartyFacebook: Tim Mai | Capital Raising Nation Instagram: @timmaicomTwitter: @timmaiLinkedIn: Tim MaiYouTube: Tim Mai

Jacob Kosior has over ten years of experience in the multifamily housing industry, spanning operations, marketing, and centralization efforts across conventional, student housing, affordable housing, and build-to-rent communities. He previously served as Vice President of Centralized Services at Cardinal Group Management and has held leadership positions with BH Management, The Dinerstein Companies, and CA Ventures. In 2022, while founding a centralized services team at Cardinal Group, Jacob began testing AI tools across the housing space and co-developed a delinquency AI product for rent collection with the EliseAI team. Today he is at EliseAI, where he works with operators of all sizes to implement AI tools, manage the change required for the technology to stick, and rethink how work gets structured across a portfolio. In this episode, Jacob Kosior breaks down how multifamily operators are actually deploying AI, where to start, and what agentic AI changes about the way workflows get built. Drawing on a decade in operations before moving to the technology side, Jacob explains why leasing is the natural entry point, why speed is becoming the metric that matters more than conversion rate alone, and why owners who call their own properties tend to misjudge voice AI. He and John also work through the harder question operators face once automation is in place: what the human team should be doing instead.     Make sure to download our free guide, 7 Questions Every Passive Investor Should Ask, here.     Key Takeaways Start with leasing, where the tasks are repetitive and already documented Build AI workflows on the same follow-up cadence you train your onsite teams on Track speed alongside conversion rates, because faster cycles compound Decide where human touchpoints serve the customer, not just the org chart Redeploy the hours AI frees up into experience or revenue generating work Ask questions early, since lacking internal AI talent is the most common barrier     Topics From Operations to the Technology Side Jacob spent over a decade in multifamily operations before moving into AI Founding a centralized services team at Cardinal Group in 2022 pushed him to demo every tool available He co-developed a delinquency AI tool and a centralized call center product with EliseAI before joining the company What Agentic AI Actually Changes Generative AI answers prompts; agentic AI follows a workflow toward a defined goal Goals map to work teams already do: book the tour, collect the rent, sign the renewal Operators now control the steps the AI follows, mirroring how they train staff onsite Why Leasing Is the Place to Start Leasing represents the repetitive, high-volume work teams handle every day The old five point follow-up has become 8 to 9 touches per prospect to convert AI works the weekend leads so agents start Monday on tours instead of backlog Who EliseAI Serves The platform crossed 6 million units earlier this year, roughly 1 in 6 US apartments Clients range from top 50 operators to regional operators with a few hundred units Over a billion AI conversations give the platform context on industry edge cases Speed as the Metric Owners Miss The industry tracks conversion rates closely and speed almost not at all A 20% lead-to-tour rate achieved in two hours beats the same rate in two days An assistant manager calls one delinquent resident at a time; AI calls the building Faster cycles give owners earlier visibility into collections, renewals, and leasing velocity Rethinking the ROI Question Operators who never calculated the ROI of a leasing agent struggle to value the AI doing that work The 2025 conversation was about ROI; the 2026 conversation is about creating value Freed capacity opens the door to restructuring teams, not just cutting tasks Deciding Where Humans Step In Human Touch Automations let operators choose where staff enter the customer journey One example is a personal call two hours before a scheduled tour The test is whether the customer wants that touchpoint, not whether the team is used to it Automating administrative work finally gives teams room to deliver the service they advertise The Voice AI Misconception Owners calling their own properties judge voice AI against old press-one phone trees Consumers using AI daily are increasingly comfortable talking to it on the phone Voice AI routes callers to the right person instead of forcing them through a menu Regional dialects lifted both engagement and tour bookings in beta testing What Voice AI Replaces After-hours answering services and overflow call centers become optional Call scoring rates every leasing agent call against a rubric, replacing quarterly mystery shops Self-learning feeds those conversations back into the AI to improve automation rates    

Monday, August 17, 2026 Midterms are Almost Here Combined Resolve Check out Chuck's Twitter World's Ugliest Dog Contest Moxie Moment: https://bsky.app/profile/snarkysillysad.bsky.social/post/3msin2l3i4c2x   Spanish Ballroom - Klondike Kate and the Pantages Theater - McMenamins: https://www.mcmenamins.com/events/274791-klondike-kate-and-the-pantages-theater Subscribe to the MSW YouTube Channel - MSW Media - YouTube Dr. Allison Gill - The Breakdown | Allison Gill, Mueller, She Wrote (@muellershewrote.com) — Bluesky, MSW & The Daily Beans Podcast (@muellershewrote) - Instagram, MSW Media - YouTube   Dana Goldberg - @dgcomedy.bsky.social on Bluesky, Dana Goldberg (@dgcomedy) - Instagram, Dana Goldberg - Facebook, DanaGoldberg.com   More from MSW Media - Shows - MSW Media, Cleanup On Aisle 45 pod, The Breakdown | Allison Gill Beans Talk is the video companion to The Daily Beans with Allison Gill and Dana Goldberg. Subscribe now to stay informed and entertained!  Reminder - you can see the pod pics if you become a Patron. The good news pics are at the bottom of the show notes of each Patreon episode! That's just one of the perks of subscribing! patreon.com/muellershewrote Listener Survey:http://survey.podtrac.com/start-survey.aspx?pubid=BffJOlI7qQcF&ver=shortFollow the Podcast on Apple:https://apple.co/3XNx7ckWant to support the show and get it ad-free and early?https://patreon.com/thedailybeanshttps://dailybeans.supercast.com/https://apple.co/3UKzKt0 Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us Fan MailPeaches and Trent sit down with returning guest Marc Esposito and Henry Penix from Soaak for a deep dive into sound frequency compositions, sleep, nervous system regulation, and the future of human performance.Marc explains how retirement led him into the human performance space, working with universities, the military, academia, and industry to help optimize the human weapon system. He also explains why he was initially skeptical of Soaak, why the science started making sense, and why he was willing to put his reputation behind it.Henry breaks down how Soaak uses clinically tested sound frequency compositions instead of generic YouTube frequency tracks. The goal is not magic, not crystals, not woo-woo nonsense — it is using targeted frequencies to help with sleep, anxiety, depression, nervous system reset, low energy, recovery, and performance.The team gets into why sleep is the foundation of human performance, how wearable data from devices like Whoop, Garmin, Oura, Fitbit, Apple Watch, and Samsung Watch can help guide frequency recommendations, and how Soaak is building AI-driven personalized frequency compositions based on what your body is showing in the moment.Marc also talks through his own testing, including using Soaak after brutal threshold work in Texas heat and dropping his heart rate from nearly 190 beats per minute to 80 in about 15 minutes. The conversation also covers stress load, allostatic load, sympathetic and parasympathetic states, PTSD-like symptoms, recovery, family life, and why operators have to learn how to come down after living in fight-or-flight mode for years.This episode is not saying sound frequencies replace hard work. They do not. But if something can help you sleep better, reset faster, recover harder, and show up more functional for your team and your family, that is worth paying attention to.Use code ONESREADY at Soaak.com.Links:- Soaak.com / Promo code: ONESREADY- OnesReady.com- OperatorTrainingSummit.com- ATACLETE / Promo code: ONESREADY- Modern Athlete Strength Systems / Promo code: ONESREADYChapters:00:00 - Intro and Ones Ready01:05 - Soaak Episode Preview02:45 - Marc Esposito and Henry Penix Join03:07 - Marc's Retirement and Human Performance Work05:13 - Why Marc Took Soaak Seriously06:34 - Sound Frequencies Are Not New07:36 - Operators, Sleep, and Coming Down From Fight-or-Flight08:05 - Why White Noise and Apps Matter09:15 - Wearables, Data, and What to Do With It10:17 - Henry's Background and Why Soaak Exists12:46 - From Clinic Modality to Sound Frequency Compositions13:33 - Sympathetic Resonance Explained15:03 - Sleep as Soaak's Most Used Frequency16:02 - Targeting Sleep, Anxiety, Depression, and Reset16:50 - How Frequencies Are Built and Tested20:35 - Why Frequency Effects Make Sense22:06 - Marc's Central Nervous System Reset Testing23:18 - Heart Rate Recovery After Brutal Work24:26 - Performance, Recovery, and Free Chicken25:26 - Hypervigilance, Family Life, and Coming Home Normal27:07 - From 188 Beats Per Minute to 8029:21 - General Minihan and Sleep Efficiency32:33 - Sleep as the Foundation of Performance33:23 - Dual Audio and Listening in the Background35:27 - Getting Frequency Effects Without Extra Equipment37:43 - Military Compliance and Group Use38:23 - Sleep Without More Pills39:43 - Wearable Integration and AI Personalization43:05 - Brain Maps, PTSD, and Long-Term Support43:58 - Neurofeedback-Type Effects46:06 - One Percent Better Adds Up46:49 - Studies, Sleep Records, and Frequency Library49:12 - Stress-Related Doctor Visits49:49 - Epic Fury, Stress, and Mental Health Evacuations51:41 - Readiness, Lethality, and Allostatic Load54:07 - Teaching Young Warfighters to Regulate55:11 - The Rubber Band Stress Analogy57:25 - Frequencies Underwater59:45 - Tinnitus, Earbuds, and Meeting People Where They Are01:01:11 - Soaak Code for Ones Ready Listeners01:02:04 - Use Code ONESREADY01:02:54 - Tinnitus and Frequency Use01:03:38 - Final Links and Wrap-UpSupport the showJoin this channel to get access to perks: HEREBuzzsprout Subscription page:  HERERegister for our Operator Training Summit:  OperatorTrainingSummit.comFind an Air Force Recruiter: AirForce.comCollabs:Ones Ready - OnesReady.com 18A Fitness - Promo Code:  ONESREADY ATACLete - Follow the URL (no promo code):  ATACLeteDanger Close Apparel - Promo Code:  ONESREADYDFND Apparel...

Airbnb spent ten years swearing it would never be another OTA. It just started buying its experiences from Viator.For twenty years the industry has argued about whether anybody can build a real marketplace for experiences. Mitch Bach and Pete Syme think the Airbnb deal settles it. The companies with the deepest pockets have looked at the category, done the arithmetic, and decided to rent someone else's supply rather than build their own. The ones still committed to building are running on economics that get worse every year, even while the market underneath them grows. None of that stays inside the marketplaces. A business under margin pressure has only so many places to find money, and the commission operators pay is the one that moves the dial.Pete's answer for operators is not a new tactic, and he says so plainly. What has changed is the price of ignoring the old ones. Discovery sits underneath every other question an operator has, and more money flowing into the platforms meant to solve it has made it harder, not easier. His argument is that operators keep chasing discovery where it costs the most to win while walking past the customers already sitting in their own city, the corporates and schools and universities that book fifteen times instead of once. Mitch pushes on what that leaves for anyone running a general tour for a general audience. They land in the same place: the only bagel tour in New York gets found, and the two hundredth walking tour in Madrid does not.Resources:Peter Syme on LinkedIn, where he posts his breakdowns of the Viator and GetYourGuide numbersTourpreneur business retreats in PortoTourpreneur CONNECT

It might be so busy on a weekend, but what do you do from Monday? We have top tips for restaurant operators on how to distinguish between a temporary squeeze and a business model that isn't working. We also meet the man behind a pizza place who is so confident in opening during COVID and during more uncertain times. We fill you with lots of foodie talk from hand rolls to new restaurants opening in September. Goin' for donuts? We're sharing a hidden gem with you. And more camps for your little ones and teens are ready be it in a theatre or on the golf course. See omnystudio.com/listener for privacy information.

We start things off talking about a man who created a chicken theme park where the chickens are fully cooked and seasoned while on the ride. You'll never guess everyone's top complaint. Also AI is being utilized around the country to "sort" 911 calls by importance...so rest easy you're in good, quality, factory designed and machined hands....I guess. Then we round out the episode with a teenager who was nearly killed for diving for lobster in someone else's spot! Lobster mafia don't play. Check out Patreon and our other shows!: Patreon.com/truecrimeguys Cryptic Soup w/ Thena & Kylee Strange & Unexplained True Crime Guys YouTube EVERYTHING TRUE CRIME GUYS:   https://linktr.ee/Truecrimeguysproductions True Crime Guys Music: True Crime Guys Music on Spotify OhMyGaia.com Code: Crimepine Patreon.com/truecrimeguys Patreon.com/sandupodcast Merch: truecrimeguys.threadless.com   Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

It's Thursday and that means a 2 Minute Financial Drill! Now that we're slowly creeping into the fall and the pending restart of the HALO Academy in a new format (more on that later) keep an eye out for these. This one is clipped from Pete Moore's panel with Brian Smith at Piper Sandler at this past Athletech News ATN Summit in NYC. ● PureGym US, Crunch area developers, and Planet Fitness area developers are the three strategic buyers actively circling independent clubs right now. ● These buyers are contractually obligated, through franchise development milestones, to open in a market whether or not an independent operator agrees to sell. ● Irrational development, i.e. overclubbing a market, is described as the biggest risk to profitability for independent operators and investors alike. ● If a strategic buyer reaches out, engaging is recommended over ignoring the outreach, since they will build around an operator who doesn't transact.

You already know the decision you'll blow this quarter. Same squeeze, same bad yes, same result. Not because you're careless, but because of when you decide it.Under pressure, the you who shows up isn't your sharpest thinker. It's your most scared one. In this episode you'll learn how to take a repeat decision off the moment: pick the call you keep getting wrong, name the trigger you can actually see, draw the line while nothing's on fire, write the move before you need it, and hand it to someone who won't flinch. Decide it once, and the pressure never gets a vote!Topics discussed:Introduction (00:00)Marcus and the $400,000 "yes" (02:05)Piece 1: pick the repeat offender, not your biggest call (03:54)Piece 2: name the trigger you can see coming (05:13)Piece 3: draw the line while nothing's on fire (07:40)Piece 4: write the move before you need it (10:37)Piece 5: hand it off so you can't undo it (14:33)How Marcus held his margin through a slow stretch (16:45)The whole build in one breath (17:31)The hardest piece to do alone, and where it gets done (18:24)Apply for the Me Plus Ultra Mastermind to connect with elite entrepreneurs who solve real problems together: https://meplusultra.com/sessionsSubscribe so you don't miss any episodes:Apple Podcasts: https://apple.co/3SN2fHnSpotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekUYouTube: https://www.youtube.com/@MePlusUltraNetwork/Connect with Me Plus Ultra:https://www.instagram.com/me_plus_ultra/https://www.facebook.com/MePlusUltra/https://www.facebook.com/groups/1011061052968028/https://x.com/Me_Plus_Ultra/Connect with Scott Joseph:https://www.linkedin.com/in/ScottJosephhttps://www.instagram.com/scotttjoseph/https://www.facebook.com/ScottTJoseph/https://x.com/ScottTJoseph1This episode was produced by Podcast Boutique https://www.podcastboutique.com

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Brandon Fix is a Division General Manager at Renuity Home, where he leads one of the company's largest operating divisions. A former U.S. Air Force Special Tactics Officer, he brings a systems-driven approach to leadership, translating military decision-making, operational discipline, and team development into managing complex businesses and P&Ls.Topics:Why Special Ops Make Elite OperatorsThe Military-to-P&L Mental ModelBuilding a Sales Org That ScalesWhat Servant Leadership Means...and so much more.Top TakeawaysGreat operators see people behind every line item. Brandon doesn't treat a P&L as a spreadsheet to optimize. According to his military-to-P&L mental model, marketing is intelligence, sales are the first team into the field, operations deliver the mission, and support functions enable execution. When conversion drops, he looks at sales leadership before the sales report. When marketing underperforms, he asks whether the team has the right intelligence. Financial performance to him is the outcome of how well those teams are led.At scale, your biggest lever is talent. As Brandon's organization grew to a 1,000-person, $350M division, he couldn't be everywhere at once. His job shifted from solving problems to making sure the right leaders were solving them. That meant hiring leaders who can operate independently, coaching them well, and making tough people decisions before small leadership gaps become big operational problems.Don't just build skills, learn to communicate them. Brandon believes his military experience gave him the leadership skills to run a business. But earning that opportunity required learning the language of finance, operations, and private equity so employers could connect his experience to the role. His advice: learn to translate your experience into the language of the role you're pursuing.About Renuity HomeRenuity Home is one of the largest home improvement platforms in the U.S., providing replacement windows, doors, bathrooms, kitchens, garages, closets, and other remodeling services through a family of national and regional brands. The company operates across 40 states, employs 1,000+ people, and has served over 300,000 homeowners, making it a notable example of building scale through acquisitions while preserving strong local operating brands.Investors & Operators is brought to you by 51 Labs51 Labs is a marketing agency for the lower middle market. We offer full-service digital marketing for PE, portfolio companies, IB, VC, hedge funds.Brand Identity, Marketing Strategy, Marketing & AGM Video, LinkedIn Strategy & Execution, Web Design & Development, Growth Support & more400+ videos100+ projects#1 content creator on LinkedIn in the lower middle market

As hyperscalers buy up fiber and optical gear, rural broadband operators are getting creative. In this episode of All Day Digital, Nex-Tech COO Justin McClung outlines how his Kansas co-op stays competitive by proactively managing inventory, strengthening vendor relationships and earning customer loyalty.

Andy Povey is joined by Stephen Reid, Director of Attraction Brand Consultants, to discuss whether suppliers are the backbone of the attractions industry. They explore operator-supplier relationships, innovation, AI, visitor expectations, human connection, and the future challenges facing museums, theme parks, zoos, and family attractions.   Topics Discussed Are suppliers the backbone of the attractions industry? Operator vs supplier perspectives Building trust and long-term relationships Innovation through collaboration Trade associations and industry culture Why networking matters Learning across different attraction sectors Transferable ideas between museums, zoos, and theme parks The role of suppliers in problem solving Rising operating costs for attractions Competition for guests' time and money Managing visitor expectations Queueing and guest flow challenges AI and platform integration The future of ticketing and operations Technology vs storytelling Why immersive is often overused Human interaction in visitor experiences Theatre and live performance in attractions Lessons from farm attractions and seasonal events The importance of owner-operated attractions Guest reviews and personal service Innovation at the granular level The Sphere in Las Vegas Freedom to fail and experiment Practical advice for attraction operators   Show references:    Stephen Reid - Director of Attraction Brand Consultants https://www.kayelliott.co.uk/ https://www.linkedin.com/in/stephen-reid-37723010/   Skip the Queue is brought to you by Merac. We provide attractions with the tools and expertise to create world-class digital interactions. Very simply, we're here to rehumanise commerce. Your guest host is Andy Povey. If you like what you hear, you can subscribe on Apple Podcasts, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm. If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn. Credits: Written by Emily Burrows (Plaster) Edited by Steve Folland Produced by Emily Burrows and Sami Entwistle (Plaster) Download The Visitor Attractions Website Survey Report - https://www.merac.co.uk/download-the-visitor-attractions-survey We have launched our brand-new playbook: ‘The Retail Ready Guide to Going Beyond the Gift Shop' — your go-to resource for building a successful e-commerce strategy that connects with your audience and drives sustainable growth. Download your FREE copy here

Senior housing investing is drawing capital as demographics tighten the supply of beds. Rod Khleif hosts Lifetime Cashflow Through Real Estate Investing, and his coaching students own more than 305,000 multifamily units. He joins Alternative Investing Advantage host Alex Perny to explain why he has moved part of his focus into assisted living and memory care.Key Points:- Roughly 10,000 people a day turn 80 in this country, and Rod says construction is running at about 4 percent of projected need. The gap is the thesis.- Distressed multifamily is trading below replacement cost. Operators who bought in 2021 through 2023 on adjustable or bridge debt now face maturities they cannot refinance or sell into.- Debt service coverage is the constraint lenders care about. With sales down sharply and rates elevated, many owners are caught between refinancing they cannot qualify for and a sale they do not want.- Assisted living underwrites differently than apartments. Payroll, food, and management costs scale with resident count and level of care, which makes the pro forma more complex than a unit-based model.- The operator determines the outcome. Rod does the real estate and partners on care, and he screens for track record, complaint history, systems, and staff culture.Chapters:00:00 Introduction: senior housing and commercial real estate01:09 How Rod Khleif got into real estate and what 2008 taught him04:57 Why multifamily is in distress right now07:50 Finding distressed deals and raising capital11:37 Debt service coverage and the lending environment14:20 The demographic case for assisted living18:00 Independent living, assisted living, and memory care22:31 How to evaluate a senior housing property26:57 Vetting operators and common mistakes31:19 Where operational failures create opportunity33:56 How to connect with Rod KhleifSubscribe to our YouTube channel and join our growing community for new videos every week.If you are interested in being a podcast guest speaker or have questions, contact us at Podcast@AdvantaIRA.com.Learn more about our guest, Rod Khleif: https://rodkhleif.com/Learn more about Advanta IRA: https://www.AdvantaIRA.com/ https://podcasters.spotify.com/pod/show/advanta-ira https://www.linkedin.com/company/Advanta-IRA/ https://twitter.com/AdvantaIRA https://www.facebook.com/AdvantaIRA/ https://www.instagram.com/AdvantaIRA/#SeniorHousing #CommercialRealEstate #AssistedLiving

What does it take to go from astrophysics to running operations at one of the fastest-growing AI companies in the world?In this Fan Favorite episode, Cameron Herold sits down with Victoria Weller, former Chief of Staff and now Lead of Operations at ElevenLabs, to revisit one of the show's most fascinating conversations. Victoria's path is rare: astrophysics, space medicine, quantum encryption, and Palantir, before landing at the AI voice company reshaping how the world listens.She breaks down what a Chief of Staff really does at an early-stage startup, how she cleared SOC 2 compliance in seven weeks, and why ElevenLabs grew so fast. They also get into voice cloning, deepfake safeguards, and surprising use cases across hospitals, transit, and accessibility.Whether you want a COO seat or you are building functions from nothing, Victoria's story is a masterclass in figuring it out fast. Listen now.Sponsored by:Redirect Health - Affordable healthcare benefits designed to make traditional insurance optional, with 24/7 access to primary care and Rx support that helps businesses reduce costs while keeping employees covered.Learn more: http://www.redirectcoo.com/Timestamped Highlights[00:00:44] – The ElevenLabs mission, and why an EPUB can become an instant audiobook[00:02:55] – Munich to Edinburgh to Berlin to New York: a career across four countries[00:04:06] – What actually happens to an astronaut's blood in zero gravity[00:07:54] – Lasers, quantum encryption, and the pivot toward tech[00:13:06] – Cameron asks the big ones: aliens, and are we living in a simulation?[00:19:12] – What ElevenLabs is really building, explained simply[00:20:50] – How context lets an AI voice sound genuinely sad or genuinely happy[00:28:12] – The accessibility use cases the team never saw coming[00:31:03] – Cloning a late loved one's voice, and the compliance behind it[00:33:16] – Stopping deepfake voice scams: watermarks and the AI Speech Classifier[00:38:31] – What a Chief of Staff actually does, and why it feels like a SWAT team[00:40:32] – Does a great Chief of Staff work themselves out of a job?[00:47:07] – The advice Victoria would give her 21-year-old selfAbout the GuestVictoria Weller is the former Chief of Staff and now the Lead of Operations at ElevenLabs, the AI voice company behind lifelike text-to-speech and voice cloning, where she owns internal operations, compliance, and hiring. She cleared the company's SOC 2 process in seven weeks. Before ElevenLabs she was a reliability engineer at Palantir Technologies in New York and London. Her background spans astrophysics at the University of Edinburgh, space-medicine research in Berlin, and a master's in applied physics from Columbia University.

"Our mission is to make it easier for everybody to experience the world."From the dot-com crash to AI, Glenn Fogel has spent nearly three decades helping Booking Holdings evolve through every major technology shift while staying true to that mission.He also shares with Joubin Mirzadegan why "you're always selling," and how Booking is using AI to amplify what every employee can accomplish.Guest: Glenn Fogel, CEO of Booking HoldingsConnect with GlennLinkedInConnect with Joubin:XLinkedInEmail: grit@kleinerperkins.comFollow GritLinkedInX​Learn more about Kleiner Perkins

Meshcore 1.16.0 has been released and it has some exciting new updates. Let's talk about them!Today's video is sponsored by SpecFive - find some excellent devices for Meshcore here - https://specfive.com?sca_ref=7246271.KyGRZJaXNbi7N5PBecome a supporter of this podcast: https://www.spreaker.com/podcast/ham-radio-2-0--2042782/support.

Keeping water systems running requires remote access for monitoring, maintenance, and vendor support. Securing those connections has become a growing priority for utilities that rely on operational technology every day. A new NIST guide offers practical approaches for doing that. Here to discuss it is CheeYee Tang, an electronic engineer at NIST.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Perhaps the Labour Party's small target election year strategy has started to unravel as one of their MPs, Helen White, told us all of her desire for house prices to fall. She wants them to come down. They have already come down of course, through a series of events that included her last Government's approach to the economy. The booming inflation they created, the bulging debt from all the spending and the general fiscal waste that saw interest rates spike, the country failing to collect the migrant numbers it had previously had, as well as the cost of building skyrocketing. As a result, the property market has broadly gone backwards for what many suggest now is a historic period of time. So she should be happy. Which is the problem with economic illiterates like her. The Labour Party of course don't see things the way she does for obvious reasons. Two-thirds of New Zealanders own homes and many see them as a nest egg for retirement. Watching prices fall undermines our futures. Helen made herself a headline because she was asked about the Opportunity Party, the leader of which is standing in her Mt Albert electorate. They too want to wreck the property market with the land tax. Helen didn't know much about that, all she knew was she wanted prices to fall. Sadly, this is the sort of trouble Chris Hipkins is going to have to start to mop up. Once you get into election mode a lot of random questions get asked of previously unheard-of MPs, some of whom manage to almost immediately display the attributes the party had been hoping could stay hidden, at least until election day. Helen is already infamous given Mt Albert is deep Labour territory, and she almost lost it in 2023. So, her start to 2026 doesn't bode well. But the overarching message here is the bedrock of many New Zealanders savings strategies is under fire from increasing numbers of political operators. They want your retirement blown sky high with a property crash. I'm backing that approach not to be overly popular.See omnystudio.com/listener for privacy information.

On today's episode, Part 2 of the same keynote, Dr. Mark Costes continues his tactical playbook for building a more effective, systemized dental practice. He breaks down the five core steps of leadership, explains how to set clear expectations, and shares practical frameworks for accountability, team meetings, performance reviews, feedback, and KPI tracking.  Mark also covers the hidden cost of turnover, how to evaluate culture and alignment, why organizational charts matter, and how tools like time journals, end-of-day protocols, and downtime systems can help a practice run more efficiently without everything flowing through the owner. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast  

Jay Fiske, President of Powerhouse Dynamics, returns to the Modern Facilities Management Podcast for a deep dive into energy management for multi-site retailers and food service operators.Jay breaks down the Internet of Things without the jargon, explains why energy is quietly becoming one of the most controllable line items on the P&L, and unpacks the shift from passive procurement toward proactive, demand-side management. With energy costs climbing 4–5% year over year (and spiking 20–30% in some markets), he makes the case for why so many enterprises are finally moving from "voluntold to find savings" to a real strategy.The heart of the conversation is measurement. Jay walks through the IPMVP framework and the concept of weather normalization — why you can't just compare last July's bill to this July's, and how to prove the true impact of an energy-saving investment by measuring a building against itself. It's the difference between getting lucky with a cool summer and actually knowing your technology works.Whether you manage two locations or two thousand, this episode will help you become a savvier consumer of energy initiatives and build a business case your leadership team can trust.In this episode:What IoT really means (and why the term shouldn't intimidate you)The real drivers behind rising energy costsProcurement vs. SOPs vs. active controls vs. AIThe IPMVP methodology and weather normalization explainedHow to properly measure and present energy savings

On today's episode, Part 1 of a two-part keynote, Dr. Mark Costes shares a tactical playbook for leading and operating a high-performing dental practice. Drawing from his experience owning 16 practices—and from the mistakes he made along the way—Mark explains why a practice that cannot run without the owner is ultimately just a job with overhead.  He breaks down the current state of dentistry, including workforce shortages, rising operating costs, declining practice ownership, burnout, and the growing pressure on dental leaders. Mark also introduces the leadership, systemization, accountability, patient-experience, marketing, and financial frameworks that can help dentists remove themselves as bottlenecks and build healthier, more profitable businesses. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

What does it mean for a CPO to truly own outcomes? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, BetterHelp CPO Terre Layton will be speaking on how product leadership is evolving in the age of AI, drawing on a career that started with AI research long before LLMs existed. Terre shares why CPOs are now business operators with product as their primary lever, how she thinks about building teams for the agentic era, and why time to value and retention are the two metrics that tell her everything.

Episode 191: Re-release, Episode 102 of the American Grown Podcast in the Colortech Creative Solutions studios with Marty & Maddy Windisch Owners & Operators of Chick-fil-A Lebanon Plaza.•In this episode, I re-released episode 102 featuring Marty & Maddy, Marty & Maddy share the story behind bringing one of America's most recognized brands to Lebanon County.We discuss their journey to becoming owner-operators, the values that guide their leadership, and their commitment to serving both their guests and team members with excellence. At the heart of everything they do is a simple mission: to be the light in their community through hospitality, service, and meaningful relationships.Whether you're a Chick-fil-A fan or simply enjoy hearing stories of servant leadership and entrepreneurship, this episode is full of inspiration and practical wisdom.A special thank you to Maggie and the Chick-fil-A PR Team for helping make this conversation possible. ❤️

Working more doesn't always make you more money.Shelby explains why turning down jobs made his excavation business stronger—and why the right technology lets one operator outperform a whole crew.Shelby Howland doesn't fit the typical excavation story. He went from farming, blacksmithing, and tech to building an excavation business that's obsessed with efficiency—not just working harder.In this episode of the Skid Steer Nation Podcast, Shelby explains why saying no to the wrong jobs creates more opportunity, how tiltrotators and grade control transformed his business, and why solving problems beats blaming people every time.What You'll Learn:✅ Why saying "no" to bad jobs can make your business more profitable✅ How tiltrotators and grade control let one operator do the work of multiple people✅ Why hourly pricing limits growth—and why fixed bids reward efficiency✅ The hiring lesson that cost him years of profit✅ How technology helps small excavation companies compete with much larger contractorsWhy This Episode Matters:If you're running an excavation, land clearing, or site work business, this episode challenges the idea that success comes from working longer hours—and shows how smarter systems create better profits.Links:➡️ Reach out to Shelby Howland — Village Earthwright: https://www.instagram.com/village_earthwright/➡️ Shop Attachments — Skid Steer Nation: ⁠https://skidsteernation.com/⁠➡️ Contractor Marketing — Throttled Up: ⁠https://www.getthrottledup.com

Although the historic DEA rescheduling hearings have officially concluded, the administrative process has ended without an immediate, final ruling, leaving the federal status of cannabis temporarily in limbo. Despite the lack of a definitive outcome, the hearings marked a monumental breakdown in federal policy: medical cannabis operators are emerging as clear near-term winners due to the immediate relief from Section 280E tax burdens and expedited DEA registration opportunities, while the broader adult-use sector remains caught between federal delays and potential legal challenges. Operators are now urged to take swift, strategic action—from restructuring tax methodologies to preparing for stricter federal compliance—rather than passively waiting on a binding decision that could face lengthy court battles.Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

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Burnout doesn't announce itself, it builds quietly, especially for the people leading. In this episode of Shift, Elena Agar talks with Sophie Theen, founder of The Burnout Detox Kit®, about the real cost of always-on leadership and how founders and operators can manage their energy instead of just gritting through exhaustion.They dig into what burnout looks like from the inside, why time management isn't the answer, and practical shifts for people driven to perform at a high level without breaking down.Take Sophie's free Burnout Test: https://www.burnoutdetoxkit.com/burnout-testSophie's website: https://www.sophietheen.com/Connect with Sophie on LinkedIn: https://www.linkedin.com/in/sophietheen/Subscribe for weekly honest conversations on business, leadership, and performance.

In this episode, Derrick Barker, CEO of Nectar, shares insights on direct lending in real estate, market opportunities, and strategies for long-term success in a fluctuating market.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

“We ended up selling twenty-two thousand units that day.” How did two founders build a multi-million-dollar brush brand without outside investors?Lisa Jauregui and Paul Jauregui, Co-Founders of BK Beauty, join Matt Bertulli (CEO, Pela Case and Lomi) and Katy Mimiari (CEO, Caden Lane) to break down the affiliate marketing strategy that took a makeup brush brand from a living room operation to millions in sales. No outside funding. No paid influencer deals. Lisa built a beauty audience on YouTube for five years before BK Beauty launched. A brand focused entirely on brushes for years before expanding into new categories. That focus led the brand to handle twenty two thousand orders in a single day, all fulfilled in house. The conversation covers creator tiers inside TikTok Shop, and why margin matters more than almost anything else in ecommerce. Operators Titans is brought to you by AppLovin and Fulfil. Fulfil: The ERP built specifically for DTC and ecommerce brands, integrated with over 400 3PLs so your inventory, purchasing, and financials never fall out of sync. Ridge runs its entire operation on it. See why here: https://9ops.co/fulfil AppLovin: Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits here: https://www.9operators.com/paid-growth. Or launch your ads today with our exclusive link: https://applovin.com/9operators. 

Mike Michelini presents a practical framework for moving beyond AI chat and building human-led, agent-operated business systems at HorizonAI Expo in Vietnam.

In this episode, host Pete Moore sits down with Dario Miceli, the passionate founder of Padel Magazine, to explore the explosive growth and unique challenges of padel, one of the world's fastest-rising racket sports. Dario shares his career path from real estate investor to becoming the unlikely publisher of a global magazine, revealing what makes padel so addictive, how it's carving its own unconventional path in the U.S., and why the current market still feels like the Wild West. From navigating linguistic debates (is it "padel" or "paddle"?), to the complexities of building courts, sourcing coaches, and attracting capital, Dario delivers an insider's perspective. He unpacks the differences between padel, pickleball, and tennis, the need for innovation in business models, and how communities in places like Spain can serve as a benchmark for what's possible. Whether you're a fitness executive, an investor, or simply curious about what's next in the HALO sector, this conversation offers valuable insights on seizing opportunities in an industry at the very beginning of its American ascent. On padel's cultural phenomenon, Dario states, "You have housing developments that instead of having a pool in the middle, they have padel courts with grills around them. People want to raise their kids around this sport." Key themes discussed Growth and adoption barriers of padel in the U.S. Lack of standardized business models for padel facilities Institutional capital vs. private investment in padel Comparison of padel to pickleball and tennis Spectator appeal and media presence of padel Coaching shortages and challenges for talent development Community-building and entrepreneurial ecosystem in padel A Few Key Takeaways 1.Padel in the U.S. Is the New "Wild West": The American padel market is in a raw, unstructured phase with no set blueprint, governing body, or proven business model. This creates both uncertainty and a prime opportunity for innovation, collaboration, and new entrants looking to shape the industry's direction 05:15. 2. Barriers to Scale Differ From Pickleball: Unlike pickleball, which has low costs and minimal barriers to entry, building a padel facility is costly and complex, often ranging from $30,000 to $70,000 per court, requiring municipal approvals, engineering, and expertise to build properly. These higher hurdles explain why institutional capital has not yet flowed into padel at the same pace, though private and venture investors are starting to show interest 07:09. 3. No Proven Facility Model . . . Yet: There's no consensus on the best facility model for padel. Operators are experimenting: some go premium with club-like amenities, others take a stripped-down approach by placing courts in urban spaces with minimal services. Ancillary income from food & beverage, social spaces, and wellness amenities are believed to be important, but no one model has emerged as consistently successful 16:01. 4. Lack of Coaches Is a Major Growth Bottleneck: One of the biggest constraints to padel's U.S. growth is the acute shortage of qualified coaches. Most have to be imported, which raises costs and complexity. There's an emerging focus on converting athletes from other racket sports, but true domestic, homegrown coaching talent will take years to develop 18:16. 5. Ecosystem Building Trumps KPIs at This Stage: For leaders like Dario, success is about catalyzing an ecosystem—getting more people passionate about padel, inspiring entrepreneurs and innovators to build complementary businesses, and spreading awareness. Traditional business metrics take a backseat to community creation and sport evangelism at this early stage 22:11. Resources: Dario Miceli: https://www.linkedin.com/in/dario-miceli-padel-magazine  Padel Magazine: https://www.readpadelmag.com/ Integrity Square: https://www.integritysq.com Prospect Wizard: https://www.theprospectwizard.com Promotion Vault: https://www.promotionvault.com HigherDose: https://www.higherdose.com

"The answer to every problem is a model."Parag Agrawal shares the ideas behind Parallel: products that continuously learn, and teams designed around versatile problem solvers.He also shares why he built an AI agent for himself, anyd why AI's biggest opportunity is expanding what people can achieve.Guest: Parag Agrawal, founder and CEO of Parallel, and former CEO of TwitterConnect with ParagXLinkedInConnect with MamoonXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.comFollow Grit on: LinkedInX​Learn more about Kleiner Perkins

Today I'm joined by George Karolis, President at The Presidio Group. George breaks down why the average dealer is over 70 years old with no succession plan, why nearly 18% of dealers now say they want to sell in the next year, and why the biggest groups are trading luxury stores rather than walking away from them entirely. He also unpacks why Toyota stores now trade like BMW and Mercedes dealerships, and why Carvana's rapid new-car growth might not be the experiment dealers think it is. Topics: 02:30 Ernie Garcia's Tight-Lipped Strategy. 03:00 Carvana's 998-Unit Month. 09:00 18% Of Dealers Want Out. 13:00 Lexus Stores Trade Like Gold. 19:55 The Two Porsche Stories. 23:25 Toyota Trades Like Luxury. This episode is brought to you by: 1. Plug - If your dealership is taking EV trade-ins or looking for used EV inventory, you need to check out @ here. 2. Podium - the AI platform trusted by one in three dealerships. Take a closer look @ here. 3. The Presidio Group - The Presidio Group is one of the longest-standing investment banks focused exclusively on automotive. Explore these and other industry insights @ here. Presidio reports mentioned in today's episode: Q2 2026 M&A Market Update / Presidio Valuation Index Midyear 2026 Dealer Direction Survey Q2 2026 Presidio-NCM Average Dealership Performance Benchmark Q2 2026 Drive-In LIVE Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Fix your dealership's social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ For industry vendors: Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Car Dealership Guy Socials: X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Are you a talented operator quietly wondering if there is still a place for you in this market? You aren't alone, and this episode is the reset you need. I'm unpacking why so many capable service providers are questioning their value right now and why this is not an AI conversation; it's a confidence conversation. I'm sharing what has actually changed in the market, how the modern operator has evolved beyond implementation, and the operator mindset that will carry you through the next decade. If you've been feeling stuck, uncertain, or invisible, consider this your call to step into strategic leadership. For full show notes, check out https://theopsauthority.com/podcast/310-why-great-operators-are-suddenly-doubting-themselves Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

Episode 311: Investors vs. Operators: The Market Is Separating the Two For years, almost anyone could look like a great multifamily investor. Low interest rates, rising rents, and rapid appreciation covered up a lot of mistakes. That market is gone. In this episode, I share why I believe today's environment isn't separating good investors from bad investors—it's separating investors from true operators. I discuss the realities of owning apartment buildings in today's market, including higher insurance costs, rising expenses, refinancing challenges, liquidity concerns, and why operating well has become far more important than simply finding a good deal. I also give a candid update on my own portfolio, including: The latest on two active refinances Why our potential sale of a 28-unit property is likely falling apart Our decision to exit a struggling fix-and-flip The operational changes we're making to protect our investments Most importantly, I explain why buying an apartment building is just an event—but operating one is a career. If you're serious about building long-term wealth through multifamily real estate, this is an episode you won't want to miss. Topics Covered: Why today's market rewards operators Lessons from the current multifamily cycle Refinancing challenges in 2026 Property management and operational strategy Protecting reserves and managing risk Why discipline creates opportunity during difficult markets If you enjoyed this episode, please subscribe, leave a review, and share it with someone who wants to become a better real estate investor. Remember... it only takes a small axe to build a lasting empire.

In today's RaiseMasters Radio episode, I sit down with Sam Silverman to break down how strategic partnerships with fund managers can create predictable, repeatable capital for your deals. We talk about structuring investor-friendly offerings, building trust through education, and why the strongest relationships are built long before capital is needed. Tune in if you want to raise more capital by becoming the kind of operator fund managers want to work with. Resources mentioned in the episode: Sam Silverman Website LinkedIn YouTube Interested in learning how to take your capital raising game to the next level? Meet us at Capital Raiser's Edge. Learn more here: https://raisingcapital.com/cre