Podcasts about operators

In this episode, the Operators Hosts interview Pete from Origin, who shares his inspiring journey of building a manufacturing business in the USA. The conversation delves into the challenges and triumphs of entrepreneurship, the importance of partnerships, and the evolving landscape of American manufacturing. The episode also touches on the lessons learned from failures and the necessity of adapting to market demands.00:00 Introduction06:12 The Journey of Building a Manufacturing Business17:53 Partnerships and Influencer Marketing in Business23:50 The Importance of American Manufacturing30:01 Navigating Challenges in Demand and Capacity Management32:45 Building a Legacy Brand39:41 Data-Driven Decision Making43:31 Healthy Tension in Team Dynamics49:01 Balancing Demand and Manufacturing Capacity56:15 The Role of Emotion in Business Decisions01:05:46 Cultivating Future Leaders01:09:51 Manufacturing Challenges and Global Trade01:15:58 Balancing Manufacturing and Business Viability01:22:15 Understanding the Customer's Perspective01:24:09 Adapting Product Offerings for Market Needs01:27:25 Long-Term Thinking in Business01:36:12 Customer Value and Brand IdentityConnect with Pete:@‌pete.origin@‌originusa@‌jockofueloriginusa.comjockofuel.comPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Richpanel.https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdescSaras.https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_moreSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperatorsSubscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

Today we're joined by Dylan Ander, founder of heatmap.com, to talk attribution, LTV, CAC, creative testing, and what actually moves the needle in media buying performance.We unpack why conversion rate alone isn't the best indicator of success and what to look at instead, from holdout testing and CAC payback windows to 60-day LTV. Dylan shares his approach to attribution when platform data (especially from Meta) falls short, and how to build creative testing frameworks that truly help scale spend.We also dive into the nuances of media buying across channels, how to interpret noisy performance data, and the signals that actually matter. Dylan breaks down how to use on-site surveys to gather clearer attribution insights - what to ask, how to ask it, and how to use the data. Plus, we get into pricing strategy: why many brands hesitate to raise prices, and how pricing impacts both conversion and LTV.Finally, Dylan walks through an audit of Cody's website using heatmap and revenue data, offering tactical, high-leverage feedback on what's working, what's not, and what to test next.If you have a question for the MOperators Hotline, click the link to be in with a chance of it being discussed on the show: https://forms.gle/1W7nKoNK5Zakm1Xv600:00 Meta Summit Takeaways02:47 AI in Marketing Strategies06:08 Introduction to Dylan Ender09:04 Core Web Analytics Insights11:55 Customer Feedback and CRO15:13 The Importance of AOV and Conversion Rate17:58 Revenue Per Session vs. Conversion Rate20:50 Price Testing Strategies39:41 Revenue Testing and Feedback42:08 The Importance of Price Testing43:36 Challenges in SaaS Pricing44:57 Understanding Heat Maps and Analytics52:58 Live Testing vs. Split Testing56:20 The Role of Customer Feedback in Marketing01:01:12 Understanding Funnel Metrics01:08:53 Optimizing Navigation for Better User ExperienceEpisodes discussed in the show:Episode 1 - A Deep Dive into Attribution and Measurement Episode 27 - How We Set Goals, Attribution Limitations and KPIs for Growth? Powered by:Motion.⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠https://motionapp.com/creative-trendsPrescient AI.⁠⁠⁠https://www.prescientai.com/operatorsRichpanel.⁠⁠⁠https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdescAftersell.https://www.aftersell.com/operatorsRivo.https://www.rivo.io/operatorsSubscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9Subscribe to the Finance Operators Podcast here: https://www.youtube.com/@FinanceOperatorsFOPSSign up to the 9 Operators newsletter here: https://9operators.com/

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What does it take to build the logistics backbone for the next generation of commerce?Sean Henry, founder and CEO of Stord, joins Kleiner Perkins partner Ilya Fushman and Grit host Joubin Mirzadegan to talk about scaling a national fulfillment network that now moves 50 million packages a year and reaches 15% of U.S. households.They explore how Stored is using AI to connect warehouses, middle-mile routes, and delivery promises into one smart system. The goal: to give every brand an Amazon Prime-like advantage.Guest: Sean Henry, Co-Founder & CEO of StordLinks:Connect with Sean HenryXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.comLearn more about Kleiner Perkins

On today's show, our guests are Darren Lockyer and Chris Rowley. Darren is Vice President of Electronics, and Chris is Vice President of Hydraulics at Bailey International. Bailey provides complete mobile hydraulic solutions, offering both standard and highly customized components to meet the needs of OEMs across demanding industries. At iVT EXPO USA 2025, Bailey will be showcasing comprehensive solutions designed to support operators of mobile equipment. We invited Darren and Chris into our forum to learn more about the innovative technologies they'll be exhibiting, and how Bailey's overall “fingertip-to-tooltip” approach is delivering performance, comfort, and reliability in real-world applications, especially in the work truck market and beyond. Connect with the host, Eric Lanke at elanke@nfpa.com or on LinkedIn at the National Fluid Power Association. Connect with our guests Darren Lockyer (darren.lockyer@baileyintl.com) and Chris Rowley (Chris.Rowley@Baileyintl.com).

In this episode of SaaS Metric School, Ben Murray dives deep into the often-confusing world of Subscription ARR (Annual Recurring Revenue). After analyzing over 160 public tech company filings, Ben shares the three most common ways companies define and calculate ARR—and why these differences matter for SaaS operators, investors, and finance teams. If you've ever struggled with benchmarking ARR or explaining it to stakeholders, this episode will give you clarity and context. What You'll Learn The three standard definitions of Subscription ARR: Run-Rate MRR Annualized Contract Value Committed/Contracted ARR (CARR) The difference between ARR and CARR and why it matters Why even “pure subscription” businesses report ARR differently How public companies present ARR in earnings reports and filings The pitfalls of using AI tools (like ChatGPT) for ARR extraction Who This Is For This episode is a must-listen if you are: ✅ A SaaS CFO or finance leader looking to align ARR reporting with industry norms ✅ A founder or CEO trying to understand what ARR numbers mean (and don't mean) ✅ A SaaS investor or advisor comparing metrics across multiple portfolio companies ✅ Anyone responsible for forecasting, benchmarking, or reporting SaaS revenue metrics Resources

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Full show - FrYiday | Superstitions | News or Nope - Pixar bloopers, Donna Kelce, and turning into your dad | Feel Good Friday - Defibrillators, crane operators, and lost wallets | Let's learn | Now even Slacker thinks there's too much eating in the studio | T'd Off with T. Hack - Cards | Did Taylor Swift ruin another sport? | Stupid stories @theslackershow @ericasheaaa @thackiswack @radioerin

In this special bonus episode recorded at the close of SBC Summit Malta 2025, join our host, Ted Orme-Claye, who led the Affiliation and Marketing Stage, and Ted Menmuir, the moderator of the AI, Innovation, and Customer Realities track, as they share exclusive insights straight from the operational heart of the iGaming world. Together, they unpack the biggest trends, pressures, and predictions shaping the global betting and iGaming industry, offering listeners an insider's perspective on what's coming next for operators, affiliates, and suppliers navigating this rapidly evolving sector.One of the summit's most talked-about themes—the "new tax dawn"—signals a game-changing economic shift for B2C operators in regulated markets. With tax burdens now exceeding 50% in key regions like France, the Netherlands, Germany, and the UK, operators are feeling the squeeze more than ever. Germany's severe taxation and game restrictions have pushed channelisation to the black market beyond 55%, prompting many to write off the country as a viable market altogether. Alongside the tax pressure, operators must now contend with fragmented advertising bans and tightening regulations across Europe, making 2025 a year of strategic cost-saving, operational pivoting, and regulatory navigation.Despite these challenges, the future holds promise. Optimism surrounds Finland's upcoming regulated market launch in 2027, with stakeholders preparing early to avoid the missteps seen in markets like the Netherlands. Italy shows renewed energy too, albeit now catering mostly to top-tier operators due to its £7 million licensing cost. The rise of AI remains another pivotal opportunity—and risk—with summit discussions exploring its potential to transform customer service, content creation, and competitive dynamics across the industry.

It's our weekly segment of positivity...and we almost make it through the whole thing this time!

Welcome back to our special two-part series recorded live at the VRMA Executive Summit in Miami Beach. This gathering brought together some of the sharpest minds and boldest voices in vacation rental management, and we made it our mission to capture real-time insights on what's top of mind for the leaders shaping this space. In Part 2, we continue our hot-take conversations with a new lineup of industry experts, diving into the themes of value-driven travel, AI-powered revenue strategy, and the increasing tension between quality and scale. First up, you'll hear from Peter Albert, CEO of Coastal Vacation Properties, who shares what it's been like rebuilding his business—and his entire community—post-hurricane in Fort Myers Beach. Peter opens up about the realities of traveler expectations today (spoiler: it's all about price), and why vacation planners should be treated like VIPs before they even step through the door. Next, we sit down with Richie Khandelwal, co-founder of PriceLabs, for a high-octane look into the future of dynamic pricing. Richie breaks down what AI means for rate strategy, guest personalization, and the precision of future search—and why your brand's niche might be your most powerful weapon in an AI-first world. Then we're joined by Michelle Williams, General Manager at Atlantic Vacation Homes. Michelle challenges the “growth at all costs” mindset and makes a powerful case for quality over quantity. She also offers a long-view perspective on how guest expectations evolve—and why a well-made bed might matter more than that arcade machine. Finally, Scott Leggat of Inhabit shares wisdom from decades in the field. We discuss guest loyalty, building a sense of local ownership, and why regulation—not competition—may be the industry's biggest threat. If you missed Part 1, go back and hear from Steve Trover (Better Talent), Jacob Mueller (Renjoy), and Michelle Marquis on everything from business travel to PMS data ownership and the future of standardization. Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

The Portfolio Committee on Communications and Digital Technologies is currently in session receiving presentations from Mobile Network Operators on progress being made towards the national goal of universal connectivity as well as approaches towards further reducing the cost to communication. Jon Gericke spoke SABC reporter, Abra Barbier

Today, I want to tap into the elite mindset of the world's highest performers. Not from business, but from the sharpest edge of human performance - Military Special Forces. ADVENTURE WITH GLENN ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING WITH GLENNSee omnystudio.com/listener for privacy information.

What do two GIS experts say when you ask them about the importance of data management for utilities? “You can't manage what you can't see.” “If the data is wrong, bad things happen.” “Without data, you have no control.” This week on The GISt, we're diving deep into GIS as a tool to address latency, remove siloes, and help utilities do less on-prem…so they can do more overall. The root of all this innovation? GIS technology. It's what pulls disparate data together so power teams can make better decisions, bridge more gaps, and find—as this week's experts put it—their “aha moment.” In the first of three top-notch episodes of The GISt with our partners at Esri, we're joined by Director of Electric Utility Solutions Bill Meehan & Director of Electric Industry Solutions Pat Hohl. This episode is brought to you by Esri. Esri is the global market leader in GIS software, location intelligence, and mapping. With Esri software you can add the power of location to modernize how you work. Esri helps to digitally transform utilities by enabling users to create, discover, share, and use maps anywhere, anytime, on any device. The Esri ArcGIS system is a comprehensive GIS allowing organizations to analyze and share their data across the organization. Operators and managers access ArcGIS for improved operational awareness and decision making. Field and office staff use ArcGIS to manage, update, and analyze information about customers, network assets, and work orders. To find out how to digitally transform your utility visit [www.esri.com/electric] to learn more. Don't miss the next two episodes of The GISt ft. Esri—covering GIS for discovery and for collaboration…two key components of scaling reliable, resilient power systems. See you next time.

In this episode of the Operators Podcast, the discussion revolves around the critical role of product in brand strategy and the importance of understanding consumer behavior in product development. The conversation highlights the shift from commodity to brand focus in various industries, emphasizing the need for remarkable products that stand out in a crowded market.Additionally, the use of data insights for product development and the evolving landscape of brand building in the face of AI advancements are explored.00:00 The Importance of Product in Brand Strategy09:59 Understanding Consumer Behavior and Product Development15:06 The Shift from Commodity to Brand Focus20:02 Leveraging Data for Product Insights25:12 The Role of Remarkable Products in Brand Building44:46 The Essence of Remarkable Products51:50 Brand Identity and Consumer Connection57:22 The Journey of Product Development01:01:18 Building a Company as a Product01:11:28 Navigating Market Expectations and Innovations01:20:53 The Future of Consumer Brands and InclusivityPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Richpanel.https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdescSaras.https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_moreSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperatorsSubscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

 Call centers are the hub of much activity these days as customers seek information or wish to buy things.  Their role has changed over the years and the sophistication of the technology they use, the demands on them to streamline and cost cut with AI, and the supervisor ‘surveillance' which measures their minute- by- minute … Read More Read More

In this episode of Future Finance, hosts Paul Barnhurst and Glenn Hopper take a deep dive into the latest developments in AI, especially how the technology is transforming the business world, from tools that help with forecasting to the ongoing evolution of AI avatars and agents. They also explore the impact of multimodal models, like OpenAI's multimodal capabilities and Google's recent advancements. From AI-generated images to automated agents, the discussion reveals how AI is quickly becoming a game-changer across industries, including finance, content creation, and customer service.In this episode, you will discover:How multimodal AI models are changing content creation and business operationsThe role of AI-generated avatars in training, presentations, and content productionThe current limitations of AI agents and how businesses are adopting themGoogle's new video AI tools and their impact on content creationHow AI memory is enhancing personalized digital assistants and business processesIn this episode, Paul and Glenn explored how AI is transforming content creation, business operations, and personal assistance. While AI advancements are exciting, they also highlight the current limitations of AI agents. Stay tuned for more as they continue to dive into AI's evolving role in finance and beyond..Join hosts Glenn and Paul as they unravel the complexities of AI in finance:Follow Glenn:LinkedIn: https://www.linkedin.com/in/gbhopperiiiFollow Paul:LinkedIn: https://www.linkedin.com/in/thefpandaguyFollow QFlow.AI:Website - https://bit.ly/4i1EkjgFuture Finance is sponsored by QFlow.ai, the strategic finance platform solving the toughest part of planning and analysis: B2B revenue. Align sales, marketing, and finance, speed up decision-making, and lock in accountability with QFlow.ai. Stay tuned for a deeper understanding of how AI is shaping the future of finance and what it means for businesses and individuals alike.In Today's Episode:[00:41] - Welcome to The Episode[05:28] - AI-generated images[08:33] - Google's video AI[13:28] - Multi-step vs. Workflow Agents[17:53] - Persuasion Through Visuals & AI[20:32] - AI: Progress or Rebranding[26:40] - Moore's Law on Steroids[29:55] - AI Models for Clients[39:32] - Closing Thought

In this latest episode of iGaming Daily, brought to you by Optimove, hosted by Fernando Noodt, the team, including Ricardo Assis and Ana Maria Menezes from SBC Noticias Brasil, delves into the turbulent Brazilian iGaming market. The discussion centres on a major tax increase proposed for the sector. On June 8th, the government decided to advance a provisional measure to increase the betting tax rate from 12% to 18% on the Gross Gaming Revenue (GGR) of all licensed betting companies. This proposal, expected to be presented to President Lula, is an alternative to a previously unpopular tax increase on financial operations (IOF). While viewed as popular in Congress and with the public, for betting operators, this represents an immense tax increase, potentially raising the overall tax burden to around 36% when other existing taxes are included.The proposed tax hike has prompted strong reactions from the industry and political entities. ANJEL, the Association of Gaming and Lotteries in Brazil, has criticised the move as a "shot in the foot," warning of licensed companies leaving Brazil, lower tax revenues, and a boost to the illegal betting market, which already constitutes about 60% of all bets in the country. They suggest focusing on cracking down on illegal operators could yield nearly triple the expected tax revenue. Operators themselves express serious concerns, fearing competitive disadvantages for domestic companies, leading to mergers, acquisitions, or even closures, with some believing that half of the operators cannot handle this raise. The Parliamentary Front of the Free Market, comprising 173 deputies and 27 senators, has also opposed the measure, fearing it could lead to the "death of the legal sector" and negatively impact Brazilian sports, as many football clubs are sponsored by betting operators. Host: Fernando NoodtGuests: Ricardo Assis and Ana Maria MenezesProducer: Anaya McDonaldEditor: James RossiGaming Daily is the official podcast of SBC Summit Malta. Taking place from 10-12 June at the Intercontinental in Malta, SBC Summit Malta is the definitive casino and betting event where European companies and professionals converge to explore cutting-edge insights, gain transformative skills, and forge impactful connections with senior decision-makers. Get your tickets now at sbcevents.com.iGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast. Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.

Welcome to a special two-part series of Behind the Stays — recorded live at the VRMA Executive Summit in Miami. I brought my mic to the halls of one of the vacation rental industry's most intimate and influential gatherings — and instead of long-form interviews, I asked a handful of sharp operators and thought leaders three punchy questions: What's a contrarian belief you have about what today's travelers actually want from a vacation rental? What's something happening in the industry that not enough people are talking about — but should be? And finally, what's one travel trend you're bullish on, and one you're a little bearish on? In Part One, you'll hear from Steve Trover — founder of Better Talent and a veteran of the industry with nearly three decades of perspective. Steve drops a spicy take on why guests don't want high-touch hospitality, makes a strong case for why more PMs should be thinking about business travel, and shares his experience with purpose-built homes long before it was cool. In Part Two, I sit down with Jacob Mueller, co-founder of Renjoy — and trust me, if you geek out on tech, systems, or data sovereignty, this one's for you. Jacob breaks down why most property managers are being held hostage by their PMS, how owning your data is the key to unlocking real AI leverage, and what it takes to build tools that actually serve both your owners and your ops teams. And finally — in Part Three — you'll hear from Michelle Marquis. Michelle's worn just about every hat in this space — from property manager to tech exec to connector-in-chief. She offers a clear-eyed take on where standardization is falling short, why guest basics still matter more than we'd like to admit, and what she's seeing when it comes to group travel, pet-friendly stays, and the growing demand for better experiences. These are fast, fun, and unfiltered convos with folks who are deep in the game — and I think you're going to walk away with a few new questions to ask yourself… and maybe even a few answers you didn't see coming. Stay tuned for Part Two of this special series — featuring even more industry voices and insights — dropping Friday, June 13th.

In this episode, we dive into Meta ad performance, Shopify's latest AI features (including Sidekick), and we answer your DTC marketing questions from our MOps Hotline.We start with unpacking how Meta is performing for us right now - why it's still the most powerful channel in the stack, but also less forgiving than it used to be. Cody shares the thinking behind his recent tweet on Meta volatility and how we're adapting creative and media buying to respond.Next, we discuss to Shopify's latest AI announcements and tools - from Sidekick to generative features inside the Shopify platform. We discuss whether these updates are useful for ecommerce operators, or just more hype.Ad finally, we get into a round of your questions from our MOps Hotline, covering email vs SMS strategy, SKU-level segmentation, channel prioritization, and more.Want to submit your own DTC or ecommerce marketing question? Click here.00:00 Introduction 04:34 Leveraging AI in Marketing07:05 The New Metric: Cost Per 1000 Accounts Reached19:26 Optimizing Meta Advertising Strategies27:38 AI Innovations in Shopify37:34 The Future of E-commerce with AI44:12 Incrementality Testing for Ad Spend51:41 Effective Marketing Measurement and Reporting01:02:54 Pricing Strategies and Conversion RatesMehtab's X Thread:https://x.com/mehtabkarta/status/1924547703373189179?s=46Powered by:Motion.⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠https://motionapp.com/creative-trendsPrescient AI.⁠⁠⁠https://www.prescientai.com/operatorsRichpanel.⁠⁠⁠https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdescAftersell.https://www.aftersell.com/operatorsHaus.http://Haus.io/operatorsSubscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9Subscribe to the Finance Operators Podcast here: https://www.youtube.com/@FinanceOperatorsFOPSSign up to the 9 Operators newsletter here: https://9operators.com/

Eric Yuan turned a simple belief into Zoom, the platform that kept the world moving through a once-in-a-century shutdown and redefined modern work. On this episode of Grit, the Zoom CEO shares why velocity beats size, how a family-first ethos powered his leadership during COVID, and why the coming wave of AI dwarfs the original internet boom. He details how he's refreshing Zoom's culture for 7,500 people, opting for virtual deal calls over in person meetings, settling into life as an empty-nester, and keeping Zoom nimble enough to outpace Big Tech and the next wave of AI startups.Guest: Eric S. Yuan, Founder & CEO of ZoomChapters: 00:00 Trailer00:44 Introduction01:47 Walking with swagger03:48 Extremely exciting moment10:05 Classic innovators' dilemma12:59 Laser-focused bandwidth17:56 Family first: lead by example22:09 Everybody was doing their road shows25:34 The entire world was dependent28:04 Community care31:57 Valuation and a co-founder35:17 A lot of unhappy days39:25 Building Zoom for consumers46:57 Holograms?52:01 Home53:23 Huge competition, high velocity1:00:33 Where companies get wrong1:04:52 Giving back1:13:12 Who Zoom is hiring1:13:24 What “grit” means to Eric1:14:24 OutroMentioned in this episode: Webex by Cisco, Glean, Apple, HP, Netscape, Yahoo, Brian Armstrong, Emilie Choi, Coinbase, New Limit, Elon Musk, Windy Hill, Magic Leap, Rony Abovitz, Jony Ive, OpenAI ChatGPT, Bill McDermott, ServiceNow, Carl EschenbachLinks:Connect with EricXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.comLearn more about Kleiner Perkins

Greg Brady and the weekly check in on weekend events in the city with Clayton Campbell, President of the Toronto Police Association & Hank Idsinga, 640 Toronto's Crime Specialist, former police inspector. Discuss: 1.How does someone end up bleeding in the middle of downtown without help right away? 2.Trump deploys California National Guard to LA to quell protests despite the governor's objections: Did Trump go too far by ignoring governor Newsom or was this really necessary? Should government agents like ICE be wearing masks, is this the future of law enforcement? Learn more about your ad choices. Visit megaphone.fm/adchoices

Commercial transport operators, in a press statement, are calling on the government to immediately reverse the imposition of the GH¢1 energy sector levy on all petroleum products. According to the operators, the introduction of the levy has increased their operational costs, negatively affecting their livelihoods and the general public

This episode is brought to you by https://www.ElevateOS.com —the only all-in-one community operating system.ElevateOS transforms property management, combining resident engagement, reservations, rent payments, maintenance, and concierge services into a single super app. It also uniquely integrates access control, intercoms, package lockers, and thermostats, eliminating app fatigue and redefining modern apartment living.Visit https://www.ElevateOS.com/MMN for a free demo and see how they can help you level up your operations.We're not preparing for the future.We're living in it.In today's episode of Multifamily Collective, we build on yesterday's conversation about agentic workforces and agentic consumers—where AI agents execute strategy, make decisions, and negotiate outcomes. Now the conversation turns to us—the humans.The session title I'm working on?“From Operators to Orchestrators: Reskilling Humans for the Agentic Era.”Because here's the deal:You're no longer the one doing the work.You're the one orchestrating it.Your job isn't to outwork the agent—it's to guide the agent, to train it, to set the parameters for your own AI-driven execution engine. But that shift won't happen on accident.It takes upskilling.It takes rethinking your role.It takes knowing what to focus on right now.The agentic workforce is already reshaping multifamily—and the question isn't when, it's how fast.So what are you doing to get ready?

Disclaimer: Meta participated as a guest on this podcast episode, However, Meta does not endorse or sponsor this podcast, its content, or any of its commercial partners or sponsors. Any views expressed are those of the individual participants and do not represent the views of Meta. In this conversation, the hosts have a conversation with Yoni at the Meta Summit about Meta's advertising strategies, the shift towards incrementality in measuring ad performance, and the role of AI in enhancing ad effectiveness. The discussion also touches on the balance between creative volume and quality, and the future of interactive ads powered by AI. 00:00 Introduction to Meta's Advertising Strategy02:53 Profitability as a North Star for Brands05:48 The Shift to Incrementality in Advertising09:05 AI Innovations in Meta's Ad Platform11:57 Creative Volume vs. Quality in Advertising14:47 The Future of Interactive Ads with AI27:32 The Future of Advertising and Customer Service30:48 AI Innovations in Advertising33:34 Incrementality and Customer Acquisition Strategies36:41 Empowering Small Businesses with Advertising Tools39:33 Top of Funnel Strategies and Incrementality42:55 The Evolving Role of Media Buyers49:10 Feedback and Collaboration with MetaSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperatorsSubscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

Disclaimer: Meta participated as a guest on this podcast episode, However, Meta does not endorse or sponsor this podcast, its content, or any of its commercial partners or sponsors. Any views expressed are those of the individual participants and do not represent the views of Meta. The Marketing Operators hosts have a live discussion about marketing at the Meta Summit. They discuss the concept of incrementality in marketing, exploring its significance, measurement techniques, and the evolving landscape of marketing tools. They discuss the importance of understanding which conversions are truly incremental and how to effectively measure them using various tools and strategies. They emphasize the need for a culture of experimentation and the role of data triangulation in optimizing marketing efforts. The discussion also touches on the challenges faced by marketers in adapting to changing consumer behaviors and the future of incrementality in the marketing industry. They explore the role of AI in creative development, emphasizing the need for diverse and culturally resonant content. 00:00 Introduction to Incrementality in Marketing02:45 Understanding Incrementality: Definitions and Examples06:04 The Role of Measurement in Incrementality09:08 Tools and Strategies for Measuring Incrementality12:01 Operationalizing Incrementality in Marketing18:03 Triangulation of Data for Better Insights20:48 The Future of Incrementality in Marketing29:23 Driving Brand Outcomes through Incrementality33:30 Revisiting Past Ads for New Opportunities35:43 The Future of Creative Testing with AI39:30 Cultural Resonance vs. AI-Generated Content43:54 The Balance of AI and Human Creativity47:32 Exploring Creative AI Platforms51:08 Actionable Insights for Future CampaignsSubscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9Subscribe to the Finance Operators Podcast here: https://www.youtube.com/@FinanceOperatorsFOPSSign up to the 9 Operators newsletter here: https://9operators.com/

Keywords:  mergers, acquisitions, management consulting, technology, startups, venture capital, incubators, sports management, entrepreneurship, COVID-19, broadcast technology, mergers and acquisitions, problem solving, AI in business, scalable business models, business integration, technology adoption, small business growth, operational efficiency, entrepreneurial strategies Summary:  In this episode, Charles Sims shares his extensive experience in management consulting, technology, and venture capital, focusing on mergers and acquisitions. He discusses his journey from working with small businesses to becoming the CTO of the LA Clippers and the United Talent Agency. Charles emphasizes the importance of technology in business operations and the role of effective communication in securing investments. He also highlights common mistakes startups make and the differences between angel investors and venture capitalists, especially in the context of the COVID-19 pandemic and its impact on the industry. In this conversation, Charles Sims discusses the evolution of broadcast technology, the importance of problem-solving approaches in chaotic situations, and the impact of AI on small businesses. He emphasizes the need for modular and scalable business models, the significance of navigating complexity in business systems, and the creative deal-making process in mergers and acquisitions. The discussion also highlights the advantages small businesses have in adapting quickly to changes and leveraging technology for operational efficiency. Takeaways Charles started in management consulting, focusing on operational and IT strategies. He served as CTO for the LA Clippers, revolutionizing their technology. At United Talent Agency, he developed a passion for mergers and acquisitions. Charles launched Investimate, a platform for business planning and investment analysis. He emphasizes the importance of a well-packaged narrative for startups. Startups often fail by dumping too much information into their pitches. Investors prioritize operators over ideas when making decisions. Angels have more tolerance for failure compared to VCs. COVID accelerated technological advancements in the industry. Transparency with investors can lead to valuable support and connections. Broadcast technology has evolved significantly post-COVID. The hurricane approach involves structured problem-solving in chaos. Staying agnostic and modular in technology choices is crucial. AI's growth is linked to the API ecosystem. Small businesses can move quickly to capitalize on opportunities. Creative deal-making is essential in mergers and acquisitions. Scalability in business models is key to long-term success. Avoid relying solely on people; focus on product scalability. Utilizing existing blueprints can save time and effort. Embrace technology to automate and streamline business processes. Titles Navigating Mergers and Acquisitions with Charles Sims From Consulting to CTO: Charles Sims' Journey The Intersection of Technology and Business Operations Investing in Ideas: The Role of Operators Building a Virtual Incubator for Startups Sound Bites "Every business is a software business." "We can move very quickly from idea to MVP." "Ideas are free." "Your investors are there to help you." "Don't hide, be transparent." "COVID helped us launch our music side." "We had to quickly build on top of it." "Stay as agnostic and modular as you can." "We could get you from zero to 60." "Don't reinvent the wheel." "You don't have to go to MBA school." Chapters 00:00 Introduction to Charles Sims and M&A 03:03 Charles's Journey in Management Consulting 05:51 CTO Experience with LA Clippers 09:01 Transition to United Talent Agency 11:58 Launching Investimate and VC Insights 14:50 Building a Virtual Incubator 17:55 Common Mistakes of Startups 21:04 The Role of Angels vs. VCs 23:52 Impact of COVID on Business 27:08 Lessons from Acquiring the Forum 28:03 The Evolution of Broadcast Technology 34:24 The Hurricane Approach to Problem Solving 40:08 Navigating Complexity in Business Systems 46:04 The Impact of AI on Small Businesses 52:54 Creating Scalable Business Models 58:11 Engaging with Charles Sims

We turn our attention to the Netherlands on today's episode of iGaming Daily, sponsored by Optimove, as Ted Orme-Claye of SBC News steps into the host's chair, joined by his namesake, Ted Menmuir, to discuss the Dutch market, a jurisdiction shrouded in political instability that puts the betting market at risk. Later in the episode, Viktor Kayed calls in live from an incredibly well timed Gaming in Holland conference, and gives updates on the discussions from the conference rooms in Amsterdam. Firstly, the two Teds discuss the collapse of the Dutch four-party coalition, the impact of this political instability on the betting market, give some context as to why coalitions across Europe have led to less secure regulatory environments, and highlight existing Dutch gambling regulations, such as age restrictions, advertising bans, and deposit limits.There is also a large focus on the black market, something that poses a serious threat to the regulated market in the Netherlands, and where the Dutch regulators, the KSA, stand on all of this. Check out Viktor's story as mentioned by Ted & Ted https://sbcnews.co.uk/featurednews/2025/06/04/netherlands-dick-schoof/Host: Ted Orme-ClayeGuests: Ted Menmuir, Viktor KayedProducer: Anaya McDonaldEditor: Scott FultoniGaming Daily is the official podcast of SBC Summit Malta. Taking place from 10-12 June at the Intercontinental in Malta, SBC Summit Malta is the definitive casino and betting event where European companies and professionals converge to explore cutting-edge insights, gain transformative skills, and forge impactful connections with senior decision-makers. Get your tickets now at sbcevents.com.iGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast. 

How to make sure a syndicator/operator cares about your money as an investor, what can you do to mitigate the risk of investing with a bad operator? Trinity (Trent) Herrera, commercial director and real estate consultant of Black Tie Real Estate, shares his knowledge.Read the entire episode here: https://tinyurl.com/mr4ces9cHow can a passive investor know that a syndicator/operator cares about their money?We've all looked at deals that, at the surface, the sponsor looked great, and everything was above board, and the yield was what we wanted, and it was our appetite. And something happens. And to some degree, I think that you can never, 100%, insulate yourself from a bad egg, but there are signs. We have this term in the industry, commission breath, that's always a number one red flag. Someone with a servant mindset is not going to have commission breath at all. There's no sizzle in that industry of building generational wealth, the sizzle is, we're going to build generational wealth using math and fundamentals. But when there's too much sizzle, that's a red flag.The biggest single indicator is the math and the story, and the history track record. When you have a target of an asset type or class that you're comfortable with, and when you have a track record, when you have some under your belt, it's easier to see when something doesn't look or feel the way it should in that industry. I guess I will answer that by saying the single biggest defense is sophistication and experience, and maybe even leveraging your friends, there have certainly been friends that have saved me from bad investments, just from a second look and talking through a deal.We're talking about the foundation of what makes a syndication or an investment successful, Underwriting is no joke; it's 75% of what makes a syndication work. My best clients, my best investors, all understand underwriting, and if they don't, they've hired me to help them understand it, and to walk them through it so that they can see what I'm seeing. There are so many ways that you can look at a property wrong. And I also believe that not one person should look at a property. There should be a multitude of people and aspects looking at a property, opining and giving valid, good criticism and feedback. My number one tip when it comes to foundations is to dive into underwriting and do your best to understand each deal; it takes years, and even then, there are still deals that you see and you struggle. The underwriting in the math is where you'll see if the deal is truly viable for you or not. And that goes along with the risk management side and accreditation.Each one of us has a very different life. We all live such different lives, and we all have different amounts of kids and cars and mortgages and investments, and so we all have these tolerances and knowing what those are for you through the eyes of someone like you or I, who's been doing this for a long time, is important, understanding the level you should be playing at. How much is too big a bite off for you? How are you accredited? What's your accreditation level? Those things are all guardrails that are in place to help each investor make good decisions. Each style of offering that is done is styled differently to either accept less of a wealthy and sophisticated base or not, through your underwriting and through your understanding of your life and your position, not biting off more than you can chew, and only investing money that you can tolerate losing.Trent Herreratrinity@blacktie-re.com Join our investor club here

Shared micromobility programs offering scooters and bikes have exploded across the US in recent years, but the benefits haven't been shared evenly. Anne Brown joins to discuss the equity goals and mandates cities are requiring of operators, and which seem to be most effective.Show Notes:Brown, A., & Howell, A. (2024). Mobility for the people: Equity requirements in US shared micromobility programs. Journal of Cycling and Micromobility Research, Volume 2, 2024, 100020,ISSN 2950-1059, https://doi.org/10.1016/j.jcmr.2024.100020. Brown, A., & Howell, A. (2025.) From Paper to Practice: Shared Micromobility Requirements and Outcomes (preprint; forthcoming Transportation Research Interdisplinary Perspectives).Brown, A., & Howell, A. (2024.) Small fares for small modes: Discount Ride Programs and Equity in US Shared Micromobility Programs (preprint). Operationalizing Equity: US Micromobility Equity Requirements Database.MacArthur, J., Fang, K., & Thigpen, C. (2024). Taxing Shared Micromobility: Assessing the Global Landscape of Fees and Taxes and Their Implications for Cities, Riders, and Operators. Portland State University Transportation Research and Education Center.LADOT Year 1 Snapshot: A review of the 2019-2020 dockless vehicle program.

In this episode of the Operators Podcast, the hosts discuss the current challenges in the e-commerce landscape, emphasizing the importance of adaptability and efficiency in operations. They explore the role of AI in transforming business practices and enhancing productivity. The conversation also touches on headcount management, the dynamics of employment, and the significance of performance in a rapidly changing market. Finally, they share insights on sales strategies and market trends, highlighting the need for continuous improvement and innovation. 00:00 Introduction02:50 Embracing AI in Business Operations06:05 The Importance of Adaptability and Headcount Management08:53 Transforming Business's with AI11:50 The Dynamics of Employment and Performance15:04 Sales Strategies and Market Trends28:58 The Importance of Promotion in Business33:37 Sales Strategies and Revenue Insights39:44 Navigating Economic Uncertainty45:31 Leadership Challenges and Growth51:09 Building Resilience in Business58:19 Navigating Sales Tax Complexity01:01:13 The Burden of Compliance and Audits01:04:25 The Cost of Mistakes in Sales Tax01:07:14 Data Management and Its Importance01:12:57 The Future of Sales Tax and Business Operations01:16:54 The Role of Technology in Sales Tax Compliance01:20:45 The Impact of Sales Tax on Business ValuationOperators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUwPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Richpanel.https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdescSaras.https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_moreSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperatorsSubscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

In this episode of iGaming Daily, brought to you by Optimove, we explore the dynamic shifts taking place in Brazil's gambling market, spotlighting the latest advertising laws and the proactive steps taken by the Secretariat of Prizes and Betting (SPA). Joining Ted Menmuir, SBC Noticias Brasil's Editor, Ricardo Assis, and Business Journalist, Elisa Marcante, unpack how these new regulatory developments are reshaping the landscape for both operators and advertisers, offering key insights into what these changes mean for stakeholders across the industry.The conversation dives into the challenges and opportunities facing gambling operators in Brazil, from navigating compliance risks to identifying growth strategies in an evolving legal environment. With Brazil poised to become one of the largest regulated betting markets in the world, our speakers stress the importance of a regulatory framework that both safeguards consumers and fosters healthy market competition.Despite the current uncertainty and transitional chaos, the tone remains optimistic. The discussion emphasizes the long-term potential of Brazil's gambling sector and highlights why now is a pivotal moment for investors, operators, and regulators alike. Host: Ted MenmuirGuests: Ricardo Assis & Elisa MarcanteProducer: Anaya McDonaldEditor: James RossiGaming Daily is the official podcast of SBC Summit Malta. Taking place from 10-12 June at the Intercontinental in Malta, SBC Summit Malta is the definitive casino and betting event where European companies and professionals converge to explore cutting-edge insights, gain transformative skills, and forge impactful connections with senior decision-makers. Get your tickets now at sbcevents.com.iGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast. Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.

Ever wondered what club owners and operators look for in a comedian? Get the inside scoop from top industry pros: Hillary Hutson, Tome Simes, Danielle Alfano & Casey Currier.

How can DTC brands run sweepstakes that actually drive results? In this episode, we break down the full sweepstakes checklist: how to plan, set up, promote, and track a campaign that performs.We've been getting a lot of questions from marketers and DTC founders about sweepstakes, and for good reason - when done right, they can drive serious attention, grow your email list, and create a brand moment that doesn't depend on constant discounting.We walk through everything you need to know to run a sweepstakes for your ecommerce brand: how to time it, what to offer, how to promote it with paid, what legal considerations to keep in mind, and the one element that can make or break your results.If you enjoyed this episode, check out Ep 17 - The Sweepstake Tactics To Create Tentpole Moments for more sweepstakes strategy discussion:Spotify: https://open.spotify.com/episode/5kzE8uNgBBqy9nU3uloppt?si=5586b656d0e045e8YouTube: https://youtu.be/wSgVjuh3i6YIf you have a question for the MOperators Hotline, click the link to be in with a chance of it being discussed on the show: https://forms.gle/1W7nKoNK5Zakm1Xv600:00 Introduction09:05 The Rise of Sweepstakes in Marketing18:02 Strategizing Sweepstakes Offers22:29 Branding and Design Language for Campaigns28:35 Gamification in Sweepstakes39:36 Maximizing Post-Purchase Revenue46:41 Legal Considerations for Sweepstakes50:34 Tracking Entries and Customer Awareness01:03:28 Building Effective Funnels for SweepstakesOperators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUw Powered by:Motion.⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠https://motionapp.com/creative-trendsPrescient AI.⁠⁠⁠https://www.prescientai.com/operatorsRichpanel.⁠⁠⁠https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdescAftersell.https://www.aftersell.com/operatorsRivo.https://www.rivo.io/operatorsSubscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9Subscribe to the Finance Operators Podcast here: https://www.youtube.com/@FinanceOperatorsFOPSSign up to the 9 Operators newsletter here: https://9operators.com/

Podcast Title: Why Drone Operators Make Great HiresGuest: Tanner Yackley | Former MQ-9 Sensor Operator | Aviation Professor | PhD Researcher in Military Mental HealthDescription:Drone operators are some of the most skilled, mission-critical professionals in today's military—and some of the most misunderstood. In this conversation, we're joined by Tanner Yackley, a former MQ-9 Sensor Operator turned aviation professor and PhD researcher, to unpack what drone operators actually do, the high-level skills they bring to civilian roles, and how employers can better lead and retain this unique talent pool.Whether you're in HR, talent acquisition, or leadership, this episode will help you:✔ Understand the complexity of remote warfare roles✔ Translate drone operator experience into business value✔ Learn how to build trust and psychological safety for drone veterans✔ Become a better advocate for veteran hiring and retentionIf you're hiring veterans—or want to—this is an essential listen.If you are a Drone Operator, this episode is for you too! Learn more about hiring with impact at vets2pm.com/talent-servicesConnect with Tanner: Tanner Yackley, MSA | LinkedIn

Over the past two decades, Bret Taylor has quietly helped shape the arc of Silicon Valley.From co-creating Google Maps to steering Facebook, Salesforce, and OpenAI, he's been behind some of the most consequential products in tech. Now, with his new company Sierra, he's starting from zero—again.In this conversation, Bret opens up about how founders navigate identity, why the best ideas often come from everyday friction, and how staying relentlessly focused can unlock real momentum in AI.Guest: Bret Taylor, Co-Founder of SierraChapters:00:00 Trailer00:49 Introduction01:57 Saving OpenAI09:15 Overwhelming yet capable of a lot13:36 Father and founder16:49 History is written by the victors22:13 How you price matters35:58 Stickiest piece of software49:48 The first realtime social network55:34 Facebook CTO who rewrote Google Maps1:02:10 Least known, most impressive1:11:39 The best way to predict the future1:16:22 Most personally passionate1:21:22 Currency of reputation1:27:17 Away from work1:28:35 Who Sierra is hiring1:28:58 What “grit” means to Bret1:29:18 OutroMentioned in this episode: Google Maps, Salesforce, OpenAI ChatGPT, Meta Facebook, X (formerly Twitter), Sam Altman, Elon Musk, Mark Zuckerberg, Google, Marissa Mayer, Excite, MSN, AltaVista, Amazon, Harvey, Airbnb, Coinbase, Apple, John Doerr, Cursor, Codeium Windsurf, Perplexity, xAI, Kleenex, Amazon Web Services (AWS), FriendFeed, Tumblr, Kevin Gibbs, Google Maps, Yelp, Trulia, iOS App Store, Blackberry, Facebook Messenger, Marvel Avengers, Slack, Quip, Leonardo da Vinci, Clay Bavor, Microsoft, Eric Schmidt, Alan Kay, Brian Armstrong, Brian Chesky, Shopify, SiriusXM, Patrick CollisonLinks:Connect with Bret TaylorXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.comLearn more about Kleiner Perkins

You could have seen this coming... Operators of those popular 'Buy Now, Pay Later' programs say losses are mounting as more consumers fall behind on their commitments, and the system is set up to make it difficult to get back on track (at 13:15) --- Around Town: It's time once again to Rally in the Alley... the downtown party to kick off your summer weekends (at 24:00) --- That's a wrap... We say goodbye to a friend and colleague as longtime Findlay broadcast executive Dave Glass calls it a career (at 45:34)

In this episode of the Operators Podcast, the hosts discuss the current economic challenges facing e-commerce brands, the importance of personal discipline, and the complexities of the Indian market. They are joined by Ronnie Teja to explore the growth potential in India, the unique challenges of manufacturing there, and the cultural nuances that influence consumer behavior. The conversation highlights the opportunities in supplements and generic drugs, as well as the future of manufacturing in India, positioning it as a potential economic powerhouse. They explore the challenges of entering new markets, the integration of AI in data management, and the significance of brevity in communication to enhance productivity.00:00 Introduction01:59 Personal Transformation and Discipline04:45 The Indian Market Landscape10:06 Understanding India's Economic Growth15:04 Opportunities and Challenges in Indian Manufacturing19:46 Cultural Nuances and Consumer Behavior in India25:13 The Future of Manufacturing in India39:06 International Expansion and Distribution Models43:14 Data Management and AI Integration47:04 Challenges of International Markets51:39 The Importance of Brevity in Communication01:01:08 Navigating Business Challenges and Market DynamicsOperators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUwConnect with Ronnie:https://x.com/roaringronny?lang=enhttps://trulyoffice.com/Powered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Richpanel.https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdescSaras.https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_moreSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperatorsSubscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.   When attractions look for ways to enhance guest satisfaction and drive revenue, they often focus on major offerings like rides, shows, or food. But sometimes, it's the unexpected and simple additions that can create memorable moments, extend dwell time, and increase spend. In this episode, Matt and Josh talk about how a casual encounter with baby goats at a distillery unexpectedly revealed key lessons about guest engagement, dwell time, and storytelling that apply directly to the attractions industry. Extending Dwell Time Through Unexpected Encounters “Here come the baby goats...and everybody goes crazy. Everybody goes nuts, right? They're going to play with the baby goats... And of course, in my AttractionPros mind, I'm thinking he just got us to stay longer.” Matt shares a personal experience while visiting a distillery where the surprise appearance of baby goats prompted his group to stay longer, enjoy more offerings, and ultimately spend more. This spontaneous addition extended their visit and enriched their experience, demonstrating how small, unexpected moments can slow guests down and deepen their engagement. Cost-Benefit of Non-Revenue Experiences “If you want people to stay longer, think about things that may or may not generate revenue… recognize the cost-to-benefit analysis with that.” Not all guest touchpoints need to be direct revenue drivers. Experiences like interacting with animals—or offering a quiet lounge space—may carry costs but can result in guests lingering longer, increasing spending in other areas, and creating a stronger emotional connection to the venue. Reading Guests and Curating Moments “Reading your guests, understanding what they need and being able to provide something that extends their stay.” Operators have the opportunity to read their guests in real time to identify opportunities for engagement. Whether it's by offering an unexpected encounter or slowing down the pace of the experience, curating these moments can elevate the guest journey while driving both satisfaction and revenue. Surprise and Delight Leads to Stories Worth Sharing “It was something you had not expected... and ultimately, that became the story.” The power of surprise and delight can create memorable stories that guests will share long after their visit. Even small, obscure moments—like interacting with baby goats—can become the most talked-about part of an experience, reinforcing the importance of designing elements that give guests something remarkable to talk about. Storytelling as Part of the Guest Experience “When told in a very engaged and genuine way… it heightens the experience of what you're experiencing.” Matt ties the distillery's storytelling to the themed entertainment industry, underscoring how sharing authentic stories enhances immersion. Whether it's the history of a distillery or the backstory of a ride, embedding guests into the narrative enriches the overall experience and fosters a deeper connection.   What are some of the creative ways you extend dwell time and create shareable moments? Join the conversation by sharing your stories and experiences on social media or by emailing AttractionPros directly.   This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Audio and Video editing by Abby Giganan   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)  

Jason Baynard, an Inland Marine underwriter at AmWINS, joins Crane Talk to unpack the volatile world of heavy iron insurance. From his early days at Chubb to building custom underwriting programs, Jason has seen it all—and has strong opinions about what makes crane companies stand out today.We cover the difference between first-party and third-party coverage, the real-world impact of nuclear verdicts, and how tort reform is slowly reshaping the legal landscape. Jason explains how to make your company more insurable: document safety, install cameras and telematics, and tell your story at renewal.Whether you're an operator, broker, or insurance insider, this episode is a guide to thriving in a high-risk market.Connect with Jason:Linkedin: https://www.linkedin.com/in/jason-baynard-74250199linkedin.comJason Baynard - AmWINS Program Underwriters, Inc. | LinkedInOver twenty years of experience in underwriting Casualty, Property, Umbrella, &… · Experience: AmWINS Program Underwriters, Inc. · Education: Clark Atlanta University · Location: Atlanta · 466 connections on LinkedIn. View Jason Baynard's profile on LinkedIn, a professional community of 1 billion members.About the Show Crane talk is a podcast hosted by Ron Thompson and Gene Greiner, 2 highly successful insurance producers in the Dallas-Fort Worth region. About Ron:Ron has been specializing in the heavy iron insurance world as a broker since 1992. In the complex world of heavy iron risk exposure, Ron's expertise is in contractual risk transfer, contract review, fleet safety management where “rubber meets the road” and keeping clients updated on legislative issues that effect the crane & rigging industry and maximizing profit for his clientele.About Gene:Gene Greiner is Vice President of commercial insurance for CoVerica with 15 years of focus on heavy construction risk. Based in Dallas, TX, he is deeply embedded in serving this industry's risk transfer needs and, enjoys active advocacy though the Specialized Carriers & Rigging Association and the Texas Crane Owners Association. New episodes drop the first Tuesday of each month. Please drop us a line if you have a question or suggestion; you can reach us at podcast@coverica.com. Finally, if you like the podcast, we encourage you to subscribe and leave us a review.

Chris Urmson has spent the last 20 years pushing the limits of autonomous driving—first at Carnegie Mellon's DARPA Grand Challenge team, then as co-founder of Google's self-driving car project, now Waymo.On this week's episode, the Aurora CEO retraces that journey—from building robot cars in the desert to leading a public company pioneering driverless trucking.He shares why autonomy was always a matter of when, not if, how he handled a high-profile departure from Waymo, and what it takes to build at the intersection of deep tech, safety, and infrastructure.Now eight years into Aurora, Urmson says the future he's been chasing is finally within reach.Guest: Chris Urmson, Co-Founder & CEO of AuroraChapters: 00:00 Trailer00:43 Introduction01:59 FSD: are we there? 14:31 The competition, a million dollar check from LA to LV22:50 Dream like an amateur, execute like a pro32:30 Operate with integrity42:49 The future is here, unevenly distributed49:36 Underestimated decisions, minimizing regrets1:03:55 Retaining value1:16:45 Integrating self-driving1:28:20 Lifer1:29:25 Who Aurora is hiring1:29:53 What “grit” means to Chris1:30:15 OutroMentioned in this episode: Waymo, Google, Rivian, Dmitri Dolgov, Uber, Tesla, The DARPA Grand Challenge, Defense Advanced Research Projects Agency, United States Department of Defense, Carnegie Mellon University, Stanford University, FedEx, Werner Enterprises, Hirschbach, Schneider Electric, Larry Page, Sergey Brin, Sebastian Thrun, Batman, Kentucky Fried Chicken, Anthony Levandowski, Donald Trump, Apple iPhone, Airbnb, Blackmore, Stripe, Titan, Ford, Volkswagen, RJ Scaringe, Peterbilt Motors Company, The Volvo Group, Continental AG, Dara KhosrowshahiLinks:Connect with Chris UrmsonXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner Perkins

Simone and Nicky explore the journey from being business operators to becoming true entrepreneurs.  The conversation underscores how authenticity in business creates both fulfillment and market success. By introducing Jung's archetypes, they offer a framework for entrepreneurs to connect with their true selves and communicate more effectively. Nicky introduces their innovative AI profiling tool for brand archetypes that's helping craft targeted marketing messages. For more info or to connect with Nicky go to: https://www.thethoughtleaderrevolution.com/about

We all know good reviews are important, but what deeper insights can reviews give us about our tour businesses, and our industry?To answer that, Anna Cashman, Head of B2B Brand & Insights for GetYourGuide, led an effort to analyze 3.1 million reviews with comments. Her team parsed the data to understand trends and takeaways for tour operators. She joins Peter, Chris and Mitch on the podcast to talk through what this all means for tour operators.We were surprised by some of the report's insights: What countries leave the most reviews? Who are the most critical reviewers? How many reviews ensures a successful product? Why are attractions so popular but so poorly reviewed? What kinds of tours get the best reviews?Download the Review ReportGetYourGuide's Spring 2025 Unlocked Release for SuppliersJoin GetYourGuide as a supplierAnna Cashman on LinkedIn

John Chambers led Cisco through the rise of the internet—transforming it into the world's most valuable company at its peak.On this week's Grit, the former Cisco CEO unpacks how he scaled the business from $70M to $50B+, pioneered M&A as a growth strategy with 180 acquisitions, and built what many called the best sales force in tech.Now leading his own venture firm, Chambers shares how he's backing the next generation of AI-native startups.Guest: John T. Chambers, Former Cisco Executive Chairman & CEO, JC2 Ventures Founder & CEOChapters: 00:00 Trailer00:45 Introduction01:45 Track record, relationships, trust13:21 Acquisitions every year17:32 Product-focused24:40 Family, dyslexia, and without shame30:46 Wang Laboratories35:59 Ready being CEO40:17 Reinventing your business50:08 Numbers don't lie54:09 Sales calls and making mistakes56:20 Adapting leadership style1:06:32 Best leadership year ever1:13:35 A busy, exhausting schedule1:22:07 Candid with me1:25:21 What “grit” means to John1:26:43 OutroMentioned in this episode: John Doerr, OpenAI, Wang Laboratories, IBM, Microsoft, Google, Amazon, Apple Inc., Meta Platforms, FMC Corporation, DuPont de Nemours, Inc., John Mortgage, Don Valentine, Sequoia Capital, Alcatel Mobile, Lucent Technologies, Inc., Verizon Communications Inc., AT&T Inc., Rick Justice, Pankage Patel, Larry Carter, CNBC, Jim Cramer, George Kurtz, CrowdStrike, Randy Pond, Rebecca Jacoby, Mel SelcherLinks:Connect with JohnXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.comLearn more about Kleiner Perkins

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