POPULARITY
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network — hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. This week, we're taking on a big leadership myth: that kindness is weakness. Alongside guest Jeff LeBlanc — lecturer, Forbes-featured strategist, and creator of the Engaged Empathy Leadership Model — we unpack what kindness really means in a leadership context. Not just whether it works, but whether we're defining it all wrong. From setting boundaries to building trust, Jeff shares real-world examples and practical strategies to make kindness a powerful leadership tool — not just a feel-good slogan.
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network. Hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott, this is your Tuesday roundup of workplace culture, behavioural science, and real-world leadership challenges. This week, we're digging into:
Truth, Lies & Work is the award-winning psychology podcast from the HubSpot Podcast Network — hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. This week, we're joined by Forbes contributor and media founder Dr Cheryl Robinson to explore a skill every leader thinks they've mastered — but often haven't: communication. From delivering tough messages to owning your impact in the room, Cheryl shares how great communication can elevate your leadership, influence your career, and build meaningful connections at work. If you've ever stumbled through a difficult conversation or wondered why your ideas aren't landing — this episode is for you.
This isn't just another Q&A episode; it's an inside look at how high-performing operators think through challenges and shape smarter, more intentional business models. I'm joined by Lynette Robinson for this special Ops Edition of The Ops Authority Podcast, where we answer real, nuanced questions from our community. We cover VIP day structures, new offer confidence, mindset hurdles, and making the leap from free to paid work. Two experienced operators. One mission: to help you get clearer and more strategic in how you work, serve, and grow. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/281 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Truth, Lies & Work is the award-winning psychology podcast from the HubSpot Podcast Network — hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. This week: – Are we normalising trauma in leadership? – Is workplace drinking culture harming inclusion? – And would you fire your best-paying client over a 2am call? Welcome to This Week in Work — where we unpack the trends, traps and true stories shaping work today.
Truth, Lies & Work is the award-winning psychology podcast from the HubSpot Podcast Network — hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. This week, we're tackling the dreaded summer slowdown. You know the one: client comms go quiet, team motivation nosedives, and you start to wonder if it's just your business that's hit a wall. It's not. But it can cost you — if you're not prepared. In this episode, we answer the eight biggest questions leaders face every June, including how to keep people engaged, prevent burnout, support working parents, and still get things done when half the team is on holiday. This one's for every founder, manager or team lead who's ever felt like summer is quietly wrecking their roadmap. It doesn't have to.
Truth, Lies, and Work is the award-winning podcast where behavioural science meets workplace culture, brought to you by the HubSpot Podcast Network. Hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. This week: random chats, rogue employees, and resilience in the job market. We're digging into what really builds strong cultures – and where we might be fooling ourselves.
Ready to sharpen your operational strategy and finally simplify the way you work? In this Ops Edition episode, I'm joined by Lynette Robinson to tackle questions that every service-based operator faces at some point. We're breaking down exactly where to share your visual process during the client journey, whether or not summits are truly worth your time, and how to confidently pitch your offers without overcomplicating things. If you've ever felt stuck trying to articulate what you do or unsure which visibility tactic to choose, this one's packed with clarity and direction. Get ready to take some notes, friend! Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/280 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
If you know you want to pursue something different, but can't define it yet, then today's conversation is for you! You'll hear how Scott Clary had the courage to set out and do exactly that despite the expectations and what was modeled around him. We're talking to Scott Clary. Scott is a dynamic entrepreneur, investor, and author. He hosts the Success Story podcast, where he has candid conversations with some of the most prolific business & thought leaders in the world. The podcast ranks as a Top 10 business podcast, Top 3 Education / Self Development Podcast, has over 30M downloads and is part of the Hubspot Podcast Network & Cheddar. Throughout his career, Scott has led sales and marketing teams across multiple organizations, playing key roles in company growth and acquisition. His weekly business newsletter reaches over 321,000 subscribers, sharing valuable insights from his experiences throughout his career. Our conversation covers many topics including: How being clear on his personal goals and North Star has helped Scott build his own version of Success Story How to create aligned work Society's ideas of what's acceptable vs having the courage to choose your own path You can be successful in either model- entrepreneurship or a career Future proofing yourself Playing the game long enough The role of curiosity How reasonable goals are failing you Being aggressive in your career Setting your own benchmarks and success metrics Dualities and how 2 ideas can be true at the same time Connect with Scott: www.instagram.com/scottdclary www.youtube.com/scottdclary www.successstorypodcast.com If you enjoyed this episode, share it with someone you know and leave a review! Xo, Baiba
Warning: This episode contains references to discrimination, suicide, and mental health struggles. Please listen with care. Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network — hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. This week, we're talking about one of the most misunderstood (and often avoided) topics in people management: how to support transgender colleagues in your workplace. Our guest is Sophie Wood — trainer, speaker, and trans woman with over 13 years of lived workplace experience. She's here to answer the questions most managers have — but are too afraid to ask. This isn't a lecture on political correctness. It's a step-by-step, fully human guide to making your workplace psychologically safe, legally sound, and genuinely inclusive.
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network — hosted by business owner Al Elliott and Chartered Occupational Psychologist Leanne Elliott. This week, we're asking: Is your company accidentally killing motivation and trust? From how we talk about success, to how we structure the workweek, to how we train our managers — the best of intentions are falling short. And according to our guest, we're now in a full-blown trust crisis.
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network — hosted by business owner Al Elliott and Chartered Occupational Psychologist Leanne Elliott. This week, we're joined by Elina Teboul — executive advisor, former Wall Street lawyer, and author of Feminine Intelligence. Elina challenges our assumptions about power, leadership, and success, offering a radical reframe that might just define the future of work. Drawing on years of coaching top leaders, Elina makes the case that intuition, emotional presence, creativity, and connection aren't leadership weaknesses — they're leadership superpowers. And ignoring them? That's what's keeping so many organisations stuck in disconnected, underperforming cultures. This isn't a conversation about gender. It's a call to rebalance.
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network — hosted by business owner Al Elliott and Chartered Occupational Psychologist Leanne Elliott. This week, we're asking a big question: Could well-meaning managers be bullying their teams without even realising it? New research suggests it's not about personality clashes — but broken systems. From underperformance meetings to inconsistent shift scheduling, the way we manage people might be doing more harm than good.
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network. This week, we're thrilled to bring you a raw, unfiltered conversation with Dr Sarah Hughes, CEO of Mind — one of the UK's leading mental health organisations. With over 35 years in mental health and social care, Sarah is a fearless advocate for change. In this episode, she shares why mental health services are still failing those with the most serious needs, why surface-level “wellness” programmes won't fix broken workplace cultures, and how poverty, inequality, and racism drive mental health crises. Whether you're a leader, HR professional, or someone navigating their own mental health journey, this conversation is packed with insights that challenge, inspire, and push us to think beyond box-ticking initiatives.
Have you ever wondered what it looks like to completely redefine your career while staying true to your deepest passions? I'm joined by Megan Gephart, a proud alumni of the Director of Operations Certification Program. Megan shares her inspiring journey from Army veteran and mindset coach to certified DOO and business owner. We dive into how her passion for organizational change, her advocacy for women in leadership, and her entrepreneurial spirit that led her to pursue the DOO Certification. Tune in to hear how Megan leveraged her experience to build a thriving consulting business and how the DOO Certification was the missing link in her next best professional chapter. Connect with Megan: Website: http://apostolicfruit.com Instagram: https://www.instagram.com/apostolic_fruit/ For full show notes, check out www.TheOpsAuthority.com/podcast/278 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
In this solo episode, I'm sharing a behind-the-scenes look at how I've built and retained a high-performing remote team here at The Ops Authority. With an average tenure of over three years on our small but mighty team, I'm reflecting on the intentional (and sometimes accidental) leadership strategies that helped make this happen. From hiring with values in mind, to promoting autonomy, to designing meaningful fringe benefits that actually matter, I'm giving you the full playbook for cultivating a remote team that sticks around and thrives. Whether you're building a team for the first time or reevaluating your leadership approach, this episode is full of insights to support your journey. For full show notes, check out www.TheOpsAuthority.com/podcast/277 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott.
What if you could scale your business without sacrificing the personalized service your clients love you for? In this episode of The Ops Authority podcast, I'm joined by Anne-Marie Rose, a expert scaling strategist who helps service providers build thriving, fulfilling businesses that don't require a complete overhaul. We're diving into what it really takes to create a scalable offer one that protects your time, increases your revenue, and still honors the high-touch connection that makes your work so impactful. If you've been wondering how to grow without burning out, this episode gives you the clarity and strategies to do just that. Connect with AnnMarie: Website: http://annmarierose.com Instagram: https://www.instagram.com/askannmarierose/ Facebook: https://www.facebook.com/askannmarierose For full show notes, check out www.TheOpsAuthority.com/podcast/276 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Hustle & Flowchart is proud to be part of the HubSpot Network.Hubspot has launched a whole new suite of AI Tools, check them on the Hubspot.com: https://www.hubspot.comCheck out other podcasts on the HubSpot Podcast Network: https://www.hubspot.com/podcastnetworkIn this engaging episode of Hustle and Flowchart, host Joe Fier welcomes AI enthusiast Joe Stolte to discuss the transformative impact of AI in business, particularly in lead generation and conversions. Joe Stolte shares insights from his experience as a five-time founder and co-founder of Daily AI. Together, they explore the practical applications of AI, emphasizing the power of automation in nurturing leads and maximizing time efficiency. This episode is packed with actionable strategies for leveraging AI to drive business success.Topics Discussed:AI's Current State and Business Impact: Discussion on how AI's capabilities are rapidly advancing and its role in generating, nurturing, and converting leads.Understanding the Lead Lifecycle: Insights on why many businesses struggle with lead generation and how AI can solve these challenges.Using AI for 'Speed to Lead': Importance of responding to leads quickly and how AI can automate this process for higher conversion rates.Reactivating Dead Leads: Techniques to use AI for contacting past leads and turning them into potential customers.Data Enrichment and Ranking: How to utilize AI to enhance and analyze data for better-targeted marketing efforts.Daily AI's Automated Email Newsletters: How Daily AI uses machine learning to improve open rates and personalize content.Future of Marketing with AI: Predictions about AI-driven personalized marketing and the potential shift away from traditional software interfaces.Resources Mentioned:Try out Daily.ai for yourself and if you're not happy with it, tell them to kick rocksVAPI.AIDM Joe Stolte and add the word "Time" to your DM for Joe's prompt on optimizing your timeConnect with Us:Stay connected with us for more insightful episodes:Hustle and Flowchart WebsiteFollow us on InstagramSubscribe on YouTubeWhat if you could have a FREE personal mentor on-demand?! With Joe's Hustle & Flowchart AI clone, you can tap into the knowledge from over 600 episodes any time! Whether you need advice on scaling, marketing, or productivity, my AI clone is here to help: https://hustleandflowchart.com/aijoeWant us to build your clone for you? We'll handle setup, testing, and integration so you can launch fast. Head to https://www.hustleandflowchart.com/interest to get started!If you're ready to transform your business with innovative ideas, subscribe to the Hustle and Flowchart podcast today! Stay ahead of the curve with expert insights and actionable strategies. Don't miss out—hit that subscribe button and join our vibrant community of entrepreneurs!
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. This week, we're asking one big question: Is British work culture quietly killing innovation, clarity and leadership?
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network. This week, we're joined by John Tarnoff, executive career coach, TEDx speaker, and author of Boomer Reinvention, to explore how professionals over 50 can turn career challenges into powerful second acts. Whether you're being ghosted by employers or wondering if it's “too late” to pivot, John is here to tell you it's absolutely not.
Welcome back to Truth, Lies & Work, the award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. This week, we're asking one big question: Has Gen X become the forgotten generation at work?
Welcome back to Truth, Lies and Work, the award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott.
In this episode of The Ops Authority podcast, I'm joined by Annie Hillman, founder of 1428 Financial, for a transparent conversation about the real financial considerations behind scaling an agency. Whether you're seeing a spike in demand or dreaming of building a team, you need to hear what Annie has to say about pricing, budgeting, and profitability. I also share my own experiences with different trying both models, including what didn't work, what finally did, and what you can do to make the smartest, most profitable decision for your own path. Connect with Annie: Website: http://www.1428financial.com Instagram: https://www.instagram.com/1428financial/ For full show notes, check out www.TheOpsAuthority.com/podcast/275 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Welcome back to Truth, Lies & Work, the award-winning podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Each week we unpack workplace news, explore the psychology behind behaviour at work, and tackle your toughest workplace questions.
Welcome back to Truth, Lies and Work, the award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott.
Truth, Lies and Work is the award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Tuesday we tackle workplace news, answer your dilemmas, and bring fresh insights to help you build great workplace cultures.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott.
Have you ever felt overwhelmed by a fast-moving leader, unsure how to elevate yourself from implementation to strategy, or in need of a stronger support system? You're not alone. In this episode of The Ops Authority Podcast, I'm sitting down with my trusted friend and operations expert, Lynette Robinson, to answer the most pressing questions from our community. Together, we're tackling real-life scenarios and sharing practical, actionable advice that will help you feel more confident, empowered, and successful as an operator. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/274 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Tuesday, we bring you This Week in Work—your go-to for workplace news, a hot take from an industry expert, and our world-famous workplace surgery, where Leanne answers your toughest work dilemmas.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Thursday, we bring you a brand-new interview with an expert guest who knows how to create great workplace cultures.
Ever feel like you're shouting into the void, hoping your dream clients will magically appear? You're not alone! In this episode, marketing expert and author of Market Your Genius, Nikki Nash, spills her step-by-step client acquisition blueprint—helping you find, attract, and actually land the right clients without wasting time on the wrong ones. Learn how to identify your ideal clients, create impactful connections, and build a strategy that works for your unique strengths. This episode is your go-to guide for client success. Get ready for real talk, real strategies, and real results. Connect with Nikki: Website: https://nikkinash.co Instagram: https://instagram.com/nikkinashofficial Facebook: https://www.facebook.com/NashNikki For full show notes, check out www.TheOpsAuthority.com/podcast/273 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Tuesday, we bring you This Week in Work—your go-to for workplace news, a hot take from an industry expert, and our world-famous workplace surgery, where Leanne answers your toughest work dilemmas.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Thursday, we bring you a brand-new interview with an expert guest who knows how to create great workplace cultures. And this week's guest didn't hold back.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Tuesday, we bring you This Week in Work - your go-to for workplace news, a hot take from an industry expert, and our world-famous workplace surgery, where Leanne answers your toughest work dilemmas.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Thursday, we bring you a brand-new interview with an expert guest who knows how to create great workplace cultures.
AI is everywhere right now, and if you're an operator, you may be wondering, “Will AI replace my job?” In this episode, I break down the reality of the role of AI in operations and what it means for our future. While AI can help with automation, efficiency, and content creation, it cannot replace the human insight, emotional intelligence, and adaptability that make operators essential. I'll walk you through six key areas where operators remain indispensable and how AI can actually enhance, rather than threaten, our roles. If you've been worried about AI taking over, this episode will give you the confidence and clarity you need. For full show notes, check out www.TheOpsAuthority.com/podcast/272 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Tuesday, we bring you This Week in Work - your go-to for workplace news, a HOT TAKE from an industry expert, and our world-famous weekly workplace surgery, where Leanne answers your trickiest work dilemmas.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Thursday, we bring you a brand-new interview with an expert guest who knows how to create great workplace cultures. And today's guest is Dr. Marie-Helene Pelletier—a psychologist, executive coach, keynote speaker, and author of The Resilience Plan. With both a PhD in psychology and an MBA, she's spent her career helping organizations crack the code on workplace mental health and resilience as a business strategy.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Tuesday, we bring you This Week in Work—your go-to for workplace news, a HOT TAKE from an industry expert, and our world-famous workplace surgery, where Leanne answers your trickiest work dilemmas.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Thursday, we bring you a brand-new interview with an expert guest who knows how to create great workplace cultures. And today's guest is a good one! We're joined by Crevan O'Malley, VP of Corporate Sales at HubSpot, who shares exactly how HubSpot is integrating AI into its sales and marketing teams—without replacing people. If you're a leader wondering how to use AI to boost productivity without killing morale, or an employee thinking “Is AI coming for my job?”—this episode has the answers you need.
Truth, Lies, and Work is an award-winning psychology podcast from the HubSpot Podcast Network, hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott. Every Tuesday, we bring you This Week in Work—a roundup of the latest workplace news, a HOT TAKE from an industry expert, and our world-famous weekly workplace surgery, where Leanne answers your workplace dilemmas.