WCMS Alumni Frogcast

Thom Back, Director of Education and Client Insights and Analytics at Performance Trust, joins the Frogcast to discuss the current economic landscape and its impact on credit union margins and ROA. He goes on to discuss strategic opportunities and challenges many of his clients are facing, including membership growth and demographics, and today's credit risk profile.Interviewer: Robert YorkProducers: Ryan Kane and Steve SchmidleSupporting Cast: Nate Burns, Shonna Shearson, Jeff Morris, Ryan Olsen, and James Wileman

Melia Heimbuck, President & CEO of the Credit Union Association of New Mexico, joins the Frogcast this month. Melia has served multiple leagues in her career, and as Principal of Risk Management Solutions for CU Solutions Group. Today, she speaks about the important advocacy work the leagues are delivering today for credit unions. Education, both to elected officials and credit union staff and boards, is critical to the work of the leagues. Speaking of education, Melia goes on to discuss the good work that credit unions are doing to provide financial education to their communities. There are so many impressive and impactful educational efforts happening within the State of New Mexico, which Melia shares today. Listen in and get inspired!Interviewers: Shonna Shearson and Jeff MorrisProducers: Ryan Kane and Steve SchmidleSupporting Cast: Nate Burns, Robert York, James Wileman, and O'Ryan Olsen

This month we have the amazing Ronaldo Hardy on the Frogcast! Ronaldo has served in multiple prominent positions within the CU industry including CEO of multiple credit unions, owner of CU Strategic Planning, CEO of NACUSO, and host of an award-winning reality show. Just recently, Ronaldo accepted the CEO position at Balance, a 50-year-old financial wellness nonprofit dedicated to increasing the financial health of all consumers. Financial wellness is becoming increasingly difficult to manage and maintain across our communities, and Balance helps those in need by providing solutions that help people manage their debt, understand their credit, and provide financial planning coaching - among many other services. It is obvious that Ronaldo is driven by his values and his values align with those of credit unions. He shares with us his career story, leadership framework, and how he leaned into his values to make a difference around him. Among the many beautiful nuggets shared by Ronaldo is his personal mission statement. “Change the world by building the people who will change the world“. Give a listen to this episode and get inspired!

One of the WCMS's long-time supporters, Jim Stickley, joins the Frogcast today to talk all things cyber security. Jim is the CEO of Stickley on Security, where he served as an identity thief (but he is no criminal) for thousands of financial institutions, Fortune 100 corporations, healthcare facilities, legal firms, and insurance companies. Jim is also the CEO of Mahalo, a provider of online and mobile banking solutions for credit unions. Today's topic of cyber security, and some interesting insights into well known breaches, will be timely and educational for everyone listening.Interviewer: Robert YorkProducers: Ryan Kane and Steve SchmidleSupporting Crew: Original Ryan Olsen, Shonna Shearson, Nate Burns, James Wileman, and Jeff Morris.

Today we have Madeline Stewart, the President and CEO of Vida Credit Union, joining us on the Frogcast. She has served her credit union for nearly 25 years in multiple roles and with a passionate focus on operational performance. On the tail end of a rapid rebranding initiative, Madeline shares the background story on the decision and name selection. Vida Credit Union is a CDFI institution who has used this designation, and the CDFI grants, to make a meaningful difference in their community. Due to their positive local influence, the credit union will be featured on a PBS television program to tell their story, memorialize their history, and broaden their impact. Give our episode a listen, and the PBS show a watch, to learn more about Vida and what they are accomplishing in Southern California.Interviewers: Shonna Shearson and Nate BurnsProducers: Ryan Kane and Steve SchmidleSupporting Cast: Robert York, Jeff Morris, James Wileman, and Original Ryan Olsen.

December's guest is Fidel Gonzalez, the President and CEO of First Imperial Credit Union and a proud member of the 1999 Phi Class of WCMS. Among many accomplishments, Fidel has led his low-income designated credit union to also become a CDFI certified credit union. With the CDFI designation, the credit union has applied for, and received, grants totaling over $7 million. With these dollars they have funded their loan loss reserve and served their members and community by lending into lower credit tiers and assuming the higher risk that accompanies it. Fidel is a distinguished credit union professional with a focus on member service, including the CCUFC certification. Always modeling the way for his team, and never losing sight of the members he serves, he has aligned the credit union's purpose with the actions and opportunities that will provide First Imperial CU with the sustainability to serve for generations to come.Interviewers: Shonna Shearson and Nate BurnsProducers: Ryan Kane and Steve SchmidleSupporting Cast: Robert York, Original Ryan Olsen, James Wileman and Jeff Morris

This month's guest is none other than Danielle Bridges, SVP of Capital Markets and Mortgage Lending at Vantage West CU in Tucson, Arizona. Her impressive and unique set of responsibilities spans lending, finance and treasury management, and allows Vantage West to open up new and innovative lending opportunities and revenue streams. She discusses with us the opportunities and risks that alternative capital market partnerships produce, and the planning required to deliver value successfully through these secondary markets. The CU also recently created a new program, providing credit protection for low income borrowers, produced in collaboration between six Tucson credit unions. This groundbreaking product displays the power of credit union cooperation and purpose, while serving their communities meaningfully. Listen in and learn something new!Interviewers: Shonna Shearson and Nate BurnsProducers: Ryan Kane and Steve SchmidleSupporting Cast: Original Ryan Olsen, Robert York, James Wileman, and Jeff Morris

We are fast-tracking the publishing of today's episode given the timeliness of the topic. On the Frogcast today we have Chad Bollinger, CFO of Credit Union of Colorado, to talk about yesterday's 50 basis point rate cut by the Fed. A WCMS graduate with the Theta class of 2010, Chad provides a great overview of the economic drivers impacting the Fed's decision and what credit unions might do in response and preparation for the next cut. Earlier in his career Chad was a Credit Union Examiner with the State of Colorado Division of Financial Services. As a result, our conversation expands to cover the viewpoint and approach with which Regulators might react to a volatile risk environment. If you are wondering what might be bouncing around inside the head of a CFO, or wanting to grow your own career in financial management, listen in and learn from one of the best CFO's in credit union land! Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane and Steve Schmidle Supporting Cast: Robert York, Jeff Morris, Ryan Olsen, and James Wileman.

A first for the Frogcast, today's guest is a very recent graduate of WCMS. Bebe Souvannavong only graduated from WCMS in July, along with her Phi class of 2024. In the real world, Bebe is the VP of Learning & Development at Santa Clara County Federal Credit Union. Still riding high from her life-changing time and experience on campus, Bebe shares the stories and challenges from the school. A lifelong learner, she has helped lead L&D to new innovative and purpose-driven heights at Santa Clara FCU. Herself an immigrant to the United States, Bebe is passionate about DEIB and helped spearhead the CU's journey toward increased engagement and celebrating diversity. Through all of these efforts, and all of her work, she has a rich and inspiring story to share. Listen in and learn a little yourself! Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane and Steve Schmidle Supporting Cast: Robert York, Original Ryan Olsen, Jeff Morris, and James Wileman

Today we are joined by Ken Senus, currently serving as the 9th President and CEO of St. Mary's Bank - the oldest credit union in the country. In his career he has led core conversions, M&A transactions, and many other progressive responsibilities. Ken explains to us the background story of St. Mary's Bank, the history of its unique name (for a CU) and the amazing work it has done over its 116 years. You might expect the oldest credit union in the U.S. to focus on its past, but Ken explains how it has actually been a very innovative and industry leading change agent in service of its members. Step back into a lesson in credit union history and give the episode a listen! Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Supporting Cast: Robert York, Original Ryan Olsen, James Wileman and Jeff Morris

In support of those organizations that support WCMS and its alumni, the Frogcast will occasionally introduce our audience to the organizations that provide us with both financial and operational resources. Our second such episode is with Paul Bean, CEO of AGP Digital Marketing. Paul formed his company 18 years ago to help give credit unions more robust digital marketing. Growing your credit union's membership likely requires use of a digital marketing channel, which requires enhanced data and unique internal skills. If you or your credit union are in need of advanced digital marketing support please consider contacting Paul Bean at paul@studioagp.com . Interviewer: Robert York Producers: Ryan Kane and Steve Schmidle Supporting Cast: Original Ryan Olsen, James Wileman, Nate Burns, Shonna Shearson, and Jeff Morris

July's guest on the Frogcast is Jeremy Calva, EVP and Chief Financial Officer of Rivermark Community Credit Union. With a diverse background across multiple industries, and a long history in credit unions, his viewpoint is unique and well-founded with a strong financial viewpoint. Always on the lookout to help his CU improve earnings and capital, Jeremy shares his views on a few of the opportunities we have today. He covers complex topics such as the Employee Retention Tax Credit (ERTC), liquidity management, derivatives, and arbitrage positions while also connecting his work to community impact. Whether you are a finance expert, or want to become one, this episode will provide value to all credit union professionals. Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane and Steve Schmidle Supporting Cast: Robert York, Original Ryan Olsen, James Wileman and Jeff Morris

This month we are joined by Zach Christensen, Director of Communications and Digital Marketing at Mitchell Stankovic & Associates. MS&A is a strategic consulting firm which has served only credit unions for 30 years, focused primarily on Board Governance and CEO support. His passion for Credit Union's comes from the passion of those he works with but has stuck with Zach because of the opportunity he has to help CU's change lives. Beyond that, Zach serves in multiple volunteer roles including the Global Women's Leadership Network, World Young Professionals, and he founded CU Pride. Today he shares his thoughts about where DEI currently stands in the CU industry and how he believes DEI is naturally aligned with what credit unions are all about. He goes on to provide his opinions about the overwhelming challenges credit unions will face looking forward. Zach's insights are fresh and forward-thinking. Listen in to hear a new perspective on our industry! Interviewers: Nate Burns & Shonna Shearson Producers: Ryan Kane & Steve Schmidle Supporting Cast: Robert York, Original Ryan Olsen, Jeff Morris, and James Wileman

In support of those organizations that support WCMS and its alumni, the Frogcast will occasionally introduce our audience to the organizations that provide us with both financial and operational resources. Our first Business Partner guest is Ken Bator, President/CEO of Bator Training and Consulting Group and the Police Officers Credit Union Association. Ken works with many credit unions and industry organizations, including the WCMS Alumni Association, providing strategic planning leadership and insight. He speaks with us today to share what he calls the "Natural Laws of Business" and how credit unions might align their strategy differently when building their future business model. A career long credit union leader, Ken shares his unique view on what differentiates credit unions and their brands. Ken offers a free whitepaper that covers his approach to strategic planning. If interested, email him at kbator@btcinc.net.

This month we are joined by Deonne Christensen, President & CEO of Mazuma Credit Union in Kansas City. Deonne has been in credit unions for 20+ years and the financial services industry for 30+ years. Her early career was spent in a large bank, which provided her a limited view into the broader eco-system of the organization. She then found her way to credit unions, and WCMS, where her career (and life) changed forever. Mazuma Credit Union has a different and progressive approach to translating their purpose into action for the membership and communities they serve. It starts with culture and a balanced approach to managing change at a sustainable pace. Check out Deonne's story, and that of Mazuma CU, by listening in! Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Supporting Cast: Robert York, Ryan Olsen, Jeff Morris, and James Wileman

This month we are joined by the passionate and experienced Laura Worzella, Chief Operating Officer at OneAZ Credit Union. Laura joined the credit union movement after a long career with large banks like Wells Fargo, and shares with us how enlightening that transition has been. With that interesting background, she goes on to discuss how product sales can and should work within credit unions in a purpose driven way. Finishing up with a great discussion on the impact leaders and mentors have had on her life and career, the conversation is worth a listen for anyone looking to grow their leadership skills. Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Supporting Committee: Robert York, Ryan Olsen, Jeff Morris, and James Wileman

Today we are joined by Charlie Watts, President & CEO of Aurora Federal Credit Union in Colorado. Charlie joins the Frogcast to share his career story within our industry, starting with a corporate credit union, growing through a credit union CFO position, and all the way to the top seat as CEO. Filling the top seat at a smaller credit union brings its own set of challenges, and he explains to us how he has overcome the resource realities and limitations at a CU his size. WCMS has produced so many great leaders in our industry, and Charlie drank the WCMS kool-aid because of that and it's great reputation. Charlie is certainly considered among those ranks of our alumni - listen in and hear why! Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane and Steve Schmidle Supporting Committee members: Robert York, Ryan Olsen, Jeff Morris, and James Wileman

This month's guest is Tracie Kenyon, the retired President of the Montana Credit Union League, Herb Wegner Award winner, and certified professional coach with Humanidei. Tracie's four decades of credit union service at multiple levels have provided her with a unique and humbling view of our industry. Tracie has made a huge impact in the philanthropy and advocacy of credit unions throughout Montana, and beyond. She joins the Frogcast to share her view of what is driving change in credit unions, and also opens up about her emotional decision to retire as the league President. This is your story if you want to recharge your career with the purpose of credit unions!

To wrap up 2023 we have the amazing Jennifer Victor, VP of Branch Sales and Service at Travis Credit Union in Vacaville California. A 2022 graduate of WCMS, a long-term financial professional, and a proud mother, Jennifer joins us today to talk about a taboo term in credit unions... sales. She makes the case that there is no difference between sales and service, and discusses how to instill that idea into a credit union's retail culture. Jennifer goes on to discuss volunteerism in credit unions and where her passion for serving comes from. Her personal purpose is helping other people, and her passion for her job comes from an alignment between her purpose and that of credit unions. Listen in to receive a career inspiring boost! Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Supporting Committee: Robert York, Ryan Olsen, and James Wileman

This month we are joined by WCMS's brand new Provost and Chief Operating Officer, Brandi Gleason. Much has changed behind the scenes of WCMS this year with the well-earned retirement of Nancy Woods and the unfortunate loss of David Ellings, but the school remains in great hands with Brandi's leadership. Not new to WCMS or credit unions, Brandi has an interesting and fun story about her journey to this position. She shares this story, and a peek behind the curtains of what it takes to run WCMS every July, during today's episode. Despite this succession in school leadership, Dr. Mike and the school remain focused upon looking towards the future and finding new and improved ways to prepare future credit union leaders with the skills needed to be successful for their credit unions and members. Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Frogcast Support Committee: Robert York, Ryan Olsen and James Wileman

Please welcome Randy Stolp to this month's Frogcast. Randy has a long and varied career in credit unions, currently serving as CIO for My Community Credit Union in Texas. Randy talks about the subject of 'thinking differently' and the intersection of people and technology, and introduces the idea that people are our best technology. He goes on to discuss his career growth, and how industry learning programs like WCMS have helped him shape his path. Tune in and learn how to find a few new solutions to old problems in your credit union. Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Innocent bystanders: Robert York and Original Ryan Olsen

This month the Frogcast is joined by Janet Gaspard, SVP and Chief People Officer of First Entertainment Credit Union in Hollywood, CA.

This month's guest is Hector Martinez, who was recently named President & CEO of County Schools Federal Credit Union in Ventura, CA. He joins us to share the viewpoint, challenges, and surprises he has faced as a first time CEO. Hector also serves as the Founder & Chairman of the Emerging Credit Union Leaders Council, which he created during the pandemic to provide advice and networking opportunities for credit union employees hungry to grow and fill the leadership succession gap forming in our industry. A graduate and huge proponent of WCMS, he goes on to share how the school cemented his career in credit unions and expedited his rise into the CEO position. His positive can-do attitude is a refreshing and inspiring approach, and it has obviously worked well for him. Listen in and hear it for yourself! Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane and Steve Schmidle Traffic Reporters: Original Ryan Olsen and Robert York

Caroline Willard, President & CEO of the Cornerstone Credit Union League, is our distinguished guest this month. The Cornerstone League primarily serves credit unions in Texas, Oklahoma, Arkansas, Missouri, and Kansas but has now expanded certain services to 48 states under her leadership. Caroline also serves as the Vice Chair of the CUNA Board and provides us with an update on the advocacy work CUNA is focusing on today. From there she goes on to introduce us to an early and largely unknown pioneer of the credit union industry via an inspiring quote and backstory. If you are looking for some inspiration, some learning, and a nudge to make a difference in credit union advocacy, this is the episode for you! Hosts: Shonna Shearson and Ryan Kane Producers: Ryan Kane and Steve Schmidle Secretaries: Nate Burns, Robert York, and Ryan Olsen

This month we are diving into one credit union's DEI journey through the eyes of their SVP/Chief Retail Officer, Corlinda Wooden. Unitus Community Credit Union, located in Portland Oregon, made the strategic and purpose-driven decision to focus on improving Diversity, Equity, and Inclusion within its culture. This thriving internal environment led the credit union to also focus externally, eventually producing partnerships with Juntos Avanzamos, inclusiv, Coopera, and the Portland Urban League to serve their Hispanic members and communities better. The credit union went on to develop new products and applications that have proven meaningful and impactful to these members and the credit union. Corlinda ties together this story, and the why behind it, with inspiration and purpose - so listen in! Interviewers: Shonna Shearson and Nate Burns Producers: 'New' Ryan Kane and Steve Schmidle Casting Agents: Robert York and 'Original' Ryan Olsen

This month we are flipping the script on our very own Shonna Shearson, and she doesn't see it coming. If you've listened before, you know that Shonna usually interviews our Frogcast guests alongside Nate. But in light of her exciting new career news we decided this was the month Shonna should be the guest, and we aren't going to tell her that until after we start recording. Shonna has served in leadership roles with Valley Strong Credit Union for the last 23 years, most recently as SVP of Operations, but in a few short weeks Shonna will begin serving as CEO for U.S. Community Credit Union in Sacramento. Since graduating from WCMS with High Honors Shonna has been a huge supporter of the school by being a project reader, serving on the Alumni Association Board, and becoming a podcast personality. In today's episode, after recovering from the surprise, Shonna discusses her journey to this point in her career, how she prepared for the opportunity to become CEO, and the impact WCMS had in her professional growth. If you are looking for an honest and enlightening story about one new CEO's path, and an unconventionally unrehearsed and unedited interview, this is your episode! Interviewers: Nate Burns and Steve Schmidle Producers: Ryan Kane and Steve Schmidle Guilty Bystanders: Original Ryan Olsen and Robert York

This month's guest on the Frogcast is Troy Stang, President and CEO of GoWest Credit Union Association serving Arizona, Colorado, Idaho, Oregon, Washington and Wyoming. Beyond his work within these states and state houses, Troy also works at the federal level to further credit union issues in public policy. A passionate advocate of the credit union movement and a strong supporter of WCMS, Troy shares with us his journey to credit unions and his beliefs about the power of cooperation that energizes our industry. He also spends some time updating us on the political landscape as it pertains to the issues important to credit unions, and the opportunities we have to take important steps forward for our members and communities. Listen in and gain a new view of the positive impact we can all make advocating for our industry with our elected officials. Interviewers: Shonna Shearson and Steve Schmidle Producer: Ryan Kane Social Media Influencers: Robert York, Original Ryan Olsen, and Nate Burns

Artificial Intelligence in credit unions? Are we ready for that? The answer is a solid "maybe?". On the Frogcast today we have Ryan Kane, the VP of IT at Ontario Montclair School Employees FCU, to share an update of where AI technology stands currently. Are the robots ready to take over yet? Chatbots have been around for years, and ChatGPT is all the rage in the news today, but what are they and what's the difference? Ryan has all the answers. In today's episode he defines and discusses the maturity level of AI technology and where opportunities to leverage it might be for credit unions. But he also covers the potential flaws, biases, and moral dilemmas that may trouble its progress. If you are looking for a realistic and insightful answer to a very complex question, this is your starting point. Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Booking agents: Original Ryan Olsen and Robert York

Today's guest is Mark Klinkert, a name, face, and voice that should be familiar to everyone who has attended WCMS in the recent past. Mark has served as the Provost of WCMS for the past 27 years, where he is responsible for the logistics and operations of the school each summer. This was only a part time job for Mark though, as he also served as the VP of Education & Training for the California and Nevada Credit Union Leagues, retiring in 2021 after 33 years. In today's discussion Mark provides us with his unique and far-reaching perspective on the school, the changes he has witnessed in the demographics of the credit unions and students, and the value proposition for WCMS going forward. He also shares some of his favorite memories and stories from his time with the school. Listen in to receive a new appreciation for WCMS and the impact it has had on our industry and members. Interviewers: Shonna Shearson and Nate Burns Producers: Steve Schmidle and Ryan Kane Set Dressers: Robert York and O'Ryan Olsen

Today's guest has more than 30 years of experience in the Credit Union movement and has been recognized as a Credit Union Rock Star. Tena Lozano is the Executive Director of the Richard Myles Johnson (RMJ) Foundation, which is the credit union foundation for the states of California and Nevada. The RMJ Foundation's signature program is called Bite of Reality, which is a simulation app that helps teens understand the financial decisions and budgeting pressures that adulthood will bring. This eye-opening experience has made a difference in the lives of countless teens over the past ten years. A 2013 graduate of WCMS, and a recent CUDE program graduate, Tena is a constant learner who has taken this passion to grow herself out to the credit unions and communities that the RMJ Foundation serves. Listen in to hear Tena's passion and insights into the impact that credit unions, and their foundations, are making in the area of financial literacy for adults and children alike. Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Sound Mixers: Original Ryan Olsen and Robert York

The WCMS Alumni Conference was held in-person this July for the first time since 2019 in conjunction with WCMS students returning to Pomona College for the first time since the pandemic as well. To commemorate this exciting reunion, this month's Frogcast episode isn't limited to one guest in particular. Instead, you'll hear from the many WCMS students and alumni we interviewed while walking around campus. The nervous energy is audible in the voices of the new students attending Welcome Walk for the first time, as is the excitement of returning students reconnecting with classmates and the gratitude of our alumni for the experience WCMS provided them. If you are a student or alumni, listen in to reminisce about your time on campus. If you haven't attended WCMS, listen in to hear what makes the experience so valuable for so many! Interviewers: Shonna Shearson, Nate Burns, and Cassie York Executive Producers: Steve Schmidle and New Ryan Kane Pyrotechnicians: Robert York and Original Ryan Olsen

Today we have a very special guest on the Frogcast, Bob Toohey. The name might not sound familiar to many of us more recent graduates of WCMS, but we can assure you that Bob has been instrumental in creating the WCMS experience we know and love today. Bob was a graduate of WCMS in 1975 and a founding member of the WCMS Alumni Association shortly thereafter. Unlike most of our guests, Bob wasn't an employee with his credit but instead a volunteer. This year's recipient of the James D. Likens Alumni Recognition Award, Bob continues as a volunteer at his credit union and with the WCMS Alumni Association Board. If you were lucky enough to be sitting in the audience for graduation this year to witness Bob's receipt of this award, you no doubt had tears in your eyes. Bob was welcomed to the stage with an embrace from Jim Likens himself, and the history and heart of our program stood there before us. Listen in to this month's episode to learn more about those early days of the school, and the steps taken to to make it what it is today! Interviewers: Shonna Shearson and Nate Burns Executive Producers: Ryan Kane and Steve Schmidle Wardrobe Supervisors: Robert York and O'Ryan Olsen

This month our guest on the Frogcast is the unique and energizing Eric Bruen, CEO of Desert Valleys Federal Credit Union. Eric has led the credit union for over 20 years, but that time period has been a challenging and exciting ride for Eric and his team. "PCA Guy", as he is known as to many, joined Desert Valleys at the age of 27 while the credit union was under Prompt Corrective Action regulation. It took an astounding 19 years for Eric to pull the CU out of PCA, but he did just that and has transformed his organization and community in many ways along the way. Eric also serves as the Mayor of the City of Ridgecrest, and his heart for advocacy and service is obvious in his actions. Listen in for an inspiring and entertaining discussion about why credit unions are a family business for Eric, and what drives him to continue the good work of our industry. Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Foley Artists: Robert York and Original Ryan Olsen

This month the Frogcast is joined by Helen Mickel. Helen serves as President/CEO of Tongass Federal Credit Union in Ketchikan Alaska. Her CU's field of membership covers multiple islands and small communities only reachable by boat or floatplane, and because of that Tongass FCU has a very disntinctive and purpose-driven business model. Listen in to hear how Helen and her team uniquely serve these southeastern Alaskan communities, develop and expand the credit union, and ultimately make a difference in the lives of their members and employees. Also hear why Helen continues to send her employees to WCMS thousands of miles away. There are nuggets of wisdom for us all to learn from, no matter how different our locations and sizes may be! Interviewers: Shonna Shearson and Nate Burns Producers: Steve Schmidle and Ryan Kane Pyrotechnicians: O'Ryan Olsen and Robert York

Today we are joined by Steve Schmidle, CFO of Westerra CU in Denver and member of the WCMS Alumni Association Board of Directors. Steve has served credit unions for nearly 20 years in various finance and strategic roles, and is currently helping lead a progressive digital transformation at Westerra. He shares with us the story of that transformation to date, and provides some insights into how it has gone so far and why now was the time for change at Westerra. While the idea of a digital transformation may seem very technical in nature, it starts the same way all successful strategies begin - with a focus on culture. Listen in to hear Steve's point of view, and the unmistakable impact that WCMS has made to his career and life. Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Body Doubles: Robert York and Original Ryan Olsen

In today's Frogcast we are joined by Lindsay Reyes, CFO at Valley Strong Credit Union in Bakersfield, CA. Valley Strong CU has implemented a progressive and bold strategy, and has seen great success throughout the transformation that ensued. Lindsay shares this transformation story, what she believes has led to their success, and some of the bold actions the credit union has taken. For example, Valley Strong has forged innovative partnerships with FinTech's to access new members and grow their loan portfolio. Change is the new normal for our industry, and Valley Strong is tackling the change head on. Listen in for a glimpse into how one progressive organization is producing a new and sustainable business model that will serve them well in the new economy. Interviewers: Nate Burns and Ryan Kane Producer: Steve Schmidle Animal Wranglers: Original Ryan Olsen and Robert York

Did you know that there is a museum in Manchester, NH dedicated to the credit union industry? Neither did we. But there is! This month Stephanie Smith, Executive Director of America's Credit Union Museum, joins the Frogcast to share the amazing story of how the museum was started, what exhibits you will find inside the museum, and how the museum's outreach actually blossomed during Covid. The museum is housed in the birthplace of America's credit unions, and it exists to document and spread the story of our founding as a movement. Listen in to learn something new about credit unions, reground yourself in the idea of "People Helping People", and hear some great stories of how this spirit carries on in the museum's work today. Interviewers: Nate Burns and Shonna Shearson Producers: Steve Schmidle and Ryan Kane Set Decorators: Robert York and Original Ryan Olsen

Today's guest is Bill Birnie, President and CEO of Frontwave Credit Union in Oceanside, California. Bill has served the credit union industry since the late 80's, when he retired from the Marine Corp and began volunteering for his local credit union. Since then he has held multiple leadership roles for a number of credit unions and industry organizations, including WCMS and as Chair of the Defense Credit Union Council. In our episode Bill shares his thoughts on the responsibilities of a credit union CEO, which for Bill goes well beyond the day-to-day activities of the credit union. His background in the military created habits of excellence, which he has used to create cultures of excellence in the credit union organizations he has led. A long-term member of WCMS's faculty and one of the school's project-readers, Bill is someone you are certain to see while on campus each summer... but be careful, or he may order you to drop and give him 20 push-ups. Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane and Steve Schmidle Best Boy Grip and Gaffer: Original Ryan Olsen and Robert York

This month we are joined by Rachel Pross, Chief Operations Officer at Maps Credit Union in Salem Oregon. If you aren't aware, Maps Credit Union has been a groundbreaking institution within the cannabis banking space. Rachel shares with us her unique story, which includes twice testifying in front of Congress on the subject. We also discuss how credit unions should think about risk management and compliance strategies while vying for relevance in this increasingly competitive and digital marketplace. Known for her nonstop energy, she also shares her inspirational and heartwarming approach to life and living with multiple sclerosis. Listen in to soak up Rachel's energy, wisdom, and passion for WCMS, our industry, and life! Interviewers: Nate Burns and Shonna Shearson Producers: Steve Schmidle and Ryan Kane Prop Masters: Robert York and OG Ryan Olsen

We begin our second season of Frogcast episodes with none other than Brandi Stankovic, COO and Chief Strategy Officer of CU Solutions Group and the Host/Producer of the Strategic Hotbox podcast. Brandi has become a fixture of the credit union industry and a trusted strategic partner for many of us. Today she joins us to reflect on these past few years, what it has meant for many leaders in our industry, and how to use this experience to make a difference going forward. She shares her thoughts on topics such as entitlement, diversity, and member satisfaction, and helps us think about how to weave these topics together into our own strategic context. Brandi also gives Shonna and Nate a few podcasting tips along the way. Looking for an energizing start to your year? Listen in for a fresh and dynamic take on where we are and what we can become as leaders and credit unions. Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane and Steve Schmidle Hairstylists: Ryan Olsen and Robert York

WCMS students and alumni might know them as "Mom and Dad", but David Ellings and Nancy Wood are responsible for much more than getting us students to class in the morning and tucked in at night. Nancy serves as WCMS's Director of School Administration on a full time basis, but began serving the credit union industry in the 70's and graduated from WCMS in 2000. David Ellings holds the position of Chief Lending Officer for South Bay Credit Union (and was a 1989 WCMS graduate) and in his free time serves as Director of Campus Activities for WCMS. They join us today to provide a behind-the-scenes view of what it takes to make WCMS happen each summer. Listen in for some great stories about how they started in school leadership, how WCMS's unique traditions came to exist, and to get a better sense of the magic and history of our great program. It's often hard for all of us who attended WCMS to explain the experience, but David and Nancy do a great job capturing what it is that makes the school so unique. Interviewers: Nate Burns and Shonna Shearson Producers: Steve Schmidle and Ryan Kane Costume Designers: Robert York and Original Ryan Olsen

This month we are thrilled to speak with Mark Meyer, CEO at Filene Research Institute and one of the cooperative finance industry's top thinkers. Mark is both a graduate of WCMS (Class of '99) and a frequent contributor to the program as part of WCMS's faculty. He considers his time on campus one of those unexpected but amazing inflection points in his career, where he built a platform of understanding and a network of deep relationships that has served him well these past twenty plus years. Filene Research Institute is one of the credit union industry's leading innovation and insight partners, and in this episode he shares with us his thoughts on the emerging drivers and challenges of our future success. Our industry has a number of challenges ahead of it, with the digitization of financial services among others, but quite a number of possibilities as well. Listen in and become inspired about our potential as credit unions, and the impact we can have on our memberships and communities. Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane and Steve Schmidle Location Scouts: Ryan Olsen and Robert York

This month's guest provides us with a unique view of WCMS, and the credit union industry. Sean Kaley, Chief Operations Officer at Kauai Government Employees FCU, joins us to discuss the rich and vibrant culture that exists within Hawaii's credit unions and how it bonds them together to serve the members of their islands. One notable example of this service, shared by Sean, is the amazing story of the credit union's response to the massive flooding that recently hit the Hawaiian islands. Credit Unions and students from Hawaii also play an integral role in the culture and experience of WCMS, starting with the annual Hawaii Hui event they host to kick off each school year. If you have been to WCMS, you already have fond memories of this event and appreciate the presence these students have on your experience. Sean's story reminds us that credit unions can't fit in just one box, nor can the individual ways in which we impact our members lives. Interviewers: Nate Burns and Shonna Shearson Producers: Steve Schmidle and Ryan Kane Prop Masters: Robert York and O'Ryan Olsen

Our guest on today's Frogcast is Jon Hernandez, CEO of CalCom, Mattel, Nikkei and Mabuhay Credit Unions. Yes, you heard that right - Jon independently and concurrently serves as the CEO of multiple credit unions! He is also the Founder & Chairman of the Southern California Credit Union Alliance, a Board Member of the California and Nevada Credit Union Leagues, and a Board Member of the RMJ Foundation. A busy man, but somehow Jon found time to share his story and insights about our industry and WCMS with us. Listen in to learn how this unique business model came to be, how it works operationally, and how Jon has leaned into this experience to better serve one underserved subset of his community in particular. Jon shows us once again how special the credit union industry is, and how innovative it can continue to be for the betterment of our members and communities. Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane and Steve Schmidle Soundtrack Composers: 'Original Ryan' Olsen and Robert York

Today we are joined by Renee Sattiewhite, President & CEO of the African American Credit Union Coalition (AACUC). A long-term leader in the credit union movement, Renee shares with us the inspiring story of the AACUC's beginnings, the support it has received along the way, and the difference the coalition is making today. While Diversity, Equity, and Inclusion (DEI) efforts have traditionally been a natural area of focus for many credit unions, the social unrest that we have witnessed this past year and a half has motivated our industry to step up in a much bigger way. Renee provides us a great understanding of the impact our work is making across our organizations and communities. Listen in and learn why the African American Credit Union Coalition has been described as one of the most inclusive organizations in the credit union industry. Interviewers: Nate Burns and Shonna Shearson Producers: Steve Schmidle and Ryan Kane Boom operators: Robert York and Ryan Olsen (O'Ryan)

This month we are joined on the Frogcast by Shruti Miyashiro, President and CEO of Orange County's Credit Union in Southern California. Shruti shares with us her story of how an "accidental" job as a teller turned into a lifelong commitment to serving the credit union industry, and the important role that WCMS played in this journey. She goes on to provide her take on the beauty of working in credit unions, the importance of mentors in her career, and the challenges she sees on the horizon for the industry. We also learn how Orange County's Credit Union has made great strides in making Diversity, Inclusion, and Belonging a hallmark of their strategy and purpose. Shruti's story gives us all a glimpse of the great impact we can make with the opportunities presented to us in life. Interviewers: Shonna Shearson and Nate Burns Producers: Ryan Kane (New Ryan) and Steve Schmidle Special Effects: Ryan Olsen (Original Ryan) and Robert York

In today's episode we speak with John Janclaes, President of NYMBUS CUSO. After 17 years serving as the President & CEO of Partners Federal Credit Union (the CU serving employees of the Walt Disney Company) John recently decided to join NYMBUS and serve the credit union industry in a new and strategic way. A 1995 graduate of WCMS and a current member of the school's faculty, he shares with us with the 'why' behind this career change, how he uses journaling to capture and reflect upon his daily ideas and learnings, and even lets slip one of his unique personal hobbies. John's story serves as a lesson to us all about continuous learning and growth, and always looking ahead. Interviewers: Nate Burns and Shonna Shearson Producers: Steve Schmidle and Ryan Kane (aka "New Ryan") Stunt doubles: Robert York and Ryan Olsen (aka "Original Ryan")

This month we speak with Brandon Michaels, who has held multiple Executive and CEO positions within the credit union industry in his short career. Brandon graduated from WCMS with High Honors and was named CEO of his first credit union while in his early 30's. He shares with us his family's unique multigenerational history within the credit union industry and at WCMS. Brandon goes on to provide insights on the future of our cooperative industry, the role tomorrow's leaders will play in its success, and his progressive approach to digital adoption at JSC. Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Craft Services: 'Original Ryan' Olsen and Robert York

Today we spoke with Matt Stephenson, who serves as Executive Vice President and Chief Operating Officer of Rogue Credit Union (and was named the new CEO of Rogue CU soon after this recording). Matt is one of the few WCMS students who graduated with Highest Honors during his time on campus, and has stayed involved with the school in many ways. Most notably, Matt is known for developing and leading the financial simulation for the third year students, which he discusses in this episode. He also goes on to discuss the opportunities our new work environment will provide the school and credit unions in general. Interviewers: Shonna Shearson and Nate Burns Producers: Steve Schmidle and Ryan Kane Makeup Artists: Robert York and 'Original Ryan' Olsen

Today we spoke with Dr. Michael Steinberger, Associate Professor at Pomona College and Dean of Western CUNA Management School. He holds three degrees from UC Berkeley and a PhD in Economics from MIT. If you have been to WCMS in the last 12+ years Dr. Mike needs no introduction. In this episode we discuss the impact of the pandemic on WCMS in 2020, and the school's plans for 2021 and beyond. Beyond that we discuss what the school can do for our industry, our communities, and our nation coming out of this difficult time. Credit Unions play an important part in the financial lives of its members, and today's uncertain economy is making lives more difficult (especially for the underserved). Dr. Mike goes on to provide a realistic view on the true impact of this recession on our communities, and a hopeful and enlightening take on how credit unions can fill an important role for us and our neighbors coming out of it. Interviewers: Nate Burns and Shonna Shearson Producers: Ryan Kane and Steve Schmidle Backup dancers: Original Ryan Olsen (O'Ryan) and Robert York

Diana Dykstra currently serves as the President and CEO of the California/Nevada Credit Union League and as President of Western CUNA Management School (WCMS). Diana, who has been a constant and driving force at WCMS for decades, was an obvious choice as our first guest of the podcast. She shares with us her WCMS story, discusses the principles of Diversity/Equity/Inclusion within the credit union industry, and covers the credit union's impressive response to the pandemic. Interviewers: Shonna Shearson and Nate Burns Produced by: Steve Schmidle and Ryan Kane (aka "New Ryan") Supporting cast: Robert York and Ryan Olsen (aka "Original Ryan")