POPULARITY
47 episodes with cuso
43 episodes with cuso
12 episodes with cuso
10 episodes with cuso
144 episodes with cuso
7 episodes with cuso
6 episodes with cuso
7 episodes with cuso
3 episodes with cuso
2 episodes with cuso
10 episodes with cuso
3 episodes with cuso
2 episodes with cuso
2 episodes with cuso
5 episodes with cuso
2 episodes with cuso
2 episodes with cuso
3 episodes with cuso
Continuing our NACUSO Reimagine coverage, Glen speaks with Silvur founder Rhian Horgan about the “social journey of retirement” and how credit unions can play to their strengths in transitioning their biggest borrowers into their biggest depositors. Also- more of John's conversation with cybersecurity expert Emma Zaballos about DeepSeek's rise and the broader operational concerns around AI. Links related to this episode: Silvur: https://www.silvur.com/ CyCognito: www.cycognito.com/ NACUSO: https://www.nacuso.org/ Our first batch of NACUSO coverage featuring interviews with Next Big Idea winner GoodBuy and CUSO law leader Brian Lauer: https://www.big-fintech.com/big-ideas-cut-through-the-chaos/ Part 1 of John's interview with CyCognito's Emma Zaballos: https://www.big-fintech.com/deepseek-bytedance-and-the-ai-arms-race/ Honey, I Shrunk the NCUA Board (not a laughing matter): https://www.big-fintech.com/honey-i-shrunk-the-ncua-board/ Former NCUA Board Chair Todd Harper's recent LinkedIn post on his firing: https://www.linkedin.com/posts/toddmharper_creditunions-activity-7320942790429786114-Igzi The CU Daily's story on Americans still misunderstanding credit card debt: www.thecudaily.com/3399-2/ Join us on Bluesky! @bigfintech.bsky.social; @154advisors.bsky.social (Glen); @jbfintech.bsky.social (John) And connect on LinkedIn for insights like the Friday Fintech Five: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/
Live from NACUSO's Reimagine conference Glen speaks with the co-founders of Next Big Idea competition winner Goodbuy, Cara Oppenheimer and Cary Fortin. CUSO lawyer Brian Lauer shares his insights on the rapidly evolving regulatory landscape, and then as if on cue the tectonic plates shift…. Links related to this episode: Goodbuy: https://www.trygoodbuy.com/ Messick, Lauer & Smith: https://www.cusolaw.com/ NACUSO: https://www.nacuso.org/ Our recent interview with Next Big Idea runner up Scamnetic: https://www.big-fintech.com/scams-grievances-and-the-enduring-value-of-trust/ The CU Daily's ongoing coverage of the NCUA board upheaval: https://thecudaily.com/white-house-reportedly-fires-two-democrats-on-ncua-board/ Glen's reflections on the NCUA commotion: https://www.big-fintech.com/honey-i-shrunk-the-ncua-board/ The NCUA's memo claiming it can function with a single board member: https://ncua.gov/newsroom/press-release/2025/ncua-releases-staff-message-current-ncua-board Former NCUA Board Chair Dennis Dollar's perspective from a similar 2001 situation: https://www.cutoday.info/site/Fresh-Today/Single-Member-NCUA-Board-Not-Unprecedented-Chairman-Has-Authority-To-Act-As-The-Board-Says-Former-NCUA-Chairman Join us on Bluesky! @bigfintech.bsky.social; @154advisors.bsky.social (Glen); @jbfintech.bsky.social (John) And connect on LinkedIn for insights like the Friday Fintech Five: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/
Live from NACUSO Reimagine in Las Vegas, this episode tackles one of the most disruptive weeks in credit union oversight, offering a real-time gut check on leadership, advocacy, and opportunity in a time of uncertainty.In this episode of Grow Your Credit Union, host Joshua Barclay is joined by co-host Becky Reed and guest Dan Daggett, Chief Strategy Officer at Credit Unions First, to talk about the unexpected NCUA terminations, what deregulation could unlock, and how to make smarter tech investments through CUSO collaboration.Listen now to stay ahead of what's shaping the movement.
I'm Mark Ritter, and this is Credit Union Conversations. Today, I'm joined by Austin Wentzlaff from Nook to discuss how credit unions can evolve beyond competitive rates and traditional relationships by using digital tools to deepen member engagement. We'll explore how Nook takes a fresh approach—focusing on lifestyle topics like travel, health, and relationships—to build trust and naturally drive financial product adoption. Plus, we'll dive into the role of venture capital in fintech, the challenges early-stage companies face, and what it really takes to bring innovation to the credit union space.IN THIS EPISODE:(00:00) Introduction(01:50) Austin shares his professional journey(07:36) Austin explains Nook's purpose and how it operates(13:39) How is the industry responding to the premise of Nook's purpose(17:44) What is in Nook's future and Austin explains the roots of FinTech Accelerator(25:16) Discussion of venture capital KEY TAKEAWAYS: The credit union industry has thrived on competitive rates and strong member connections, but digital tools now deepen engagement. By focusing on lifestyle topics over direct financial discussions, this approach builds trust and drives natural product adoption.Successful early-stage fintechs and QSOs must be innovative, not just marginally improving existing solutions. They should be in a pilot phase with limited clients and employees, and they must be genuinely committed to the credit union industry rather than just exploring it as a potential revenue stream.While venture capital provides diversification and reduces risk for credit unions, it can also create a disconnect. Historically, credit unions invested in QSOs they were already working with, ensuring strategic alignment. The shift toward aggregated investment funds may weaken direct relationships between credit unions and fintechs, potentially impacting strategic collaboration.RESOURCE LINKSMark Ritter - WebsiteMark Ritter - LinkedInAustin Wentzlaff - Nook - LinkedInNook - WebsiteAustin's EmailBIOGRAPHY: Austin Wentzlaff is the Co-Founder & CEO of Nook and brings 10+ years of credit union industry, CUSO, and Fintech startup leadership experience.Prior to starting Nook, Austin was the Founder and CEO of Fintech Accelerator, a consulting firm focused on bringing new technologies to the credit union industry, whose client list included CUSOs, RenoFi and Illuma, among other successful startups. Prior to founding Fintech Accelerator, he was the Chief Revenue Officer overseeing sales and marketing efforts at OnApproach, a CUSO acquired by Trellance in 2019. He has spent the entirety of his career in the credit union industry, where he has worked exclusively for Fintech startups from the earliest stages of growth through exit. Austin has extensive experience working with Fintech startups as an early employee (joining OnApproach, Illuma, and RenoFi all with less than 10 employees) and a key contributor, instrumental in their early success. Austin is an alumnus of Gustavus Adolphus College, where he received a degree in Financial Economics.
Send us a textI'd expected this to be an AI free show but, let's face it, that just isn't likely in 2025 but the good news is that in the show Pete Major, vice president of fintech services at CUSO MDT, offers concrete AI use cases at work in MDT and he also, importantly, offers cautions about security and the leading AI tools.In a rush to stay abreast of the fast moving AI universe are some credit unions losing sight of the need to be very sure of the security of the tools they use? Maybe.Major provides tips on how to stay secure while still using AI tools..But there's a lot more in this show.We talk for instance about the need of CUs to keep security in mind when using any technology tools. If there are flaws - and there have been some doozies in recent years - it's the credit union that will be saddled with the bulk of the blame.On a happier note Major discusses a suite of tools for small business members at credit unions - and, he says, demand for the tools is very hot. Is offering good tools a path to winning more business members? Just maybe.We close the show pondering what the developments in Washington DC - anything from an end to credit union tax exemption to an end to NCUA - might mean for credit unions and also the rising CU interest in merging.There's a lot to unpack in this show. Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Glen speaks with NACUSO's Interim CEO- and serial CUSO founder- Miriam Ackerman about plans for the group's Reimagine conference this April in Las Vegas, including a juiced up Next Big Idea competition. Also- a quick summary of the busiest credit union news week in recent memory. Links related to this episode: NACUSO's Reimagine Conference, April 14-17 in Las Vegas: https://www.reimaginenacuso.com/ The Next Big Idea competition: https://www.reimaginenacuso.com/next-big-idea-competition Bernie Sanders' press release about the new Senate Bill capping credit card interest rates at 10 percent: https://www.sanders.senate.gov/press-releases/news-sanders-hawley-introduce-bill-capping-credit-card-interest-rates-at-10/ CU Today's reporting on the latest twist in Illinois interchange legislation: https://www.cutoday.info/THE-boost/Federal-Judge-Expands-Injunction-Against-Illinois-Interchange-Law-To-Out-Of-State-Banks-Denies-Credit-Unions-Request CU Times' reporting on USAID-related layoffs at the World Council of Credit Unions: https://www.cutimes.com/2025/02/07/woccu-let-go-over-half-of-its-employees-due-to-usaid-freeze/ Former FDIC Chair Sheila Bair's Washington Post op-ed calling for the elimination of credit unions' tax exemption: https://www.washingtonpost.com/opinions/2025/02/03/credit-unions-tax-subsidies-bair/ Glen's blog on 2025's credit union Bingo card: Join us for our next CU Town Hall- Wednesday February 12 at 3pm ET/Noon PT- for a live and lively interactive conversation tackling the major issues facing credit unions today. Industry developments keep coming fast and furious- the CU Town Hall is the place to make sense of these items together. It's free to attend, but advance registration is required: https://www.cutownhall.com/ Find us on BlueSky at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/
Welcome to the Season 7 premiere of The Arena! In this exciting first episode of 2025, we sit down with the talented hip hop artist Cuso to discuss his journey, creative process, and what's next in his music career. From breaking down his latest projects to sharing his thoughts on the evolution of hip hop, this episode is packed with insightful conversations and exclusive behind-the-scenes moments. Tune in and join us for an unforgettable start to the new season!
Send us a textLiterally a couple days before I recorded this podcast with Siva Narendra, CEO and founder of Tyfone and now Payfinia, a story moved over the wire with this headline: Payfinia Launches CUSO with Star One Credit Union.The story added that Star One - a Silicon Valley behemoth - had invested $4.5 million in the CUSO. That money, by the way, moved in a series of $500,000 instant payments into Payfinia's coffers. At its end Payfinia has built in layers of controls to guard against fraud but to allow real time transfers.That Star One commitment tells you Payfinia is for real, and Narendra is on the show to tell about Payfinia, which he says is the opportunity for community financial institutions - that means credit unions too - to own an instant payments system that has shown its losses to fraud are dramatically lower than with instant ACH and at the same time overhead costs are dramatically lower.Instant payments are real and increasing numbers of consumers and businesses - perhaps small businesses especially - want instant payments. The time is now.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Glen connects with Payfinia CUSO General Manager Keith Riddle and Star One Credit Union's EVP of Operations Minal Gupta about the newly minted CUSO aiming to streamline CUs' provision of instant payment services. Also, newly released FedNow data- plus reporting from the more mature RTP network- reveals some unexpected twists. Links related to this episode: Payfinia: https://tyfone.com/payfinia/ (or contact Keith Riddle: keith.riddle@tyfone.com) Star One Credit Union: https://www.starone.org/ FedNow volume statistics through September 2024: https://www.frbservices.org/resources/financial-services/fednow/quarterly-volume-value-stats Glen's 2023 article featuring Minal Gupta/Star One (as well as other early FedNow Adopters) in Credit Union Magazine: https://media.americascreditunions.org/articles/123351-real-time-relevance Join us for our final CU Town Hall of 2024- Wednesday December 11 at 3pm ET/Noon PT- for a live and lively interactive conversation tackling the major issues facing CUs today. It's free to attend (credit union employees might even win a door prize!), but advance registration is required: https://www.cutownhall.com/ Find us on BlueSky at @bigfintech, @jbfintech and @154Advisors Follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/
Send us a textWhat magic pill can help keep hundreds, indeed thousands of credit unions from vanishing over the next decade?Vim Anand, CEO of Member Support Services, says his CUSO can create operational efficiency and cost savings through economies of scale and standardization. The focus is on backoffice technologies and, says Anand, MSS's tools deliver 20+ % cost savings.But don't take his word for all of this. Also on the show is John Bissell, CEO of $1.6 billion Greylock Federal Credit Union in Pittsfield MA. Bissell is a new MSS member-owner and he explains that the credit union took this step because he sees this as a way to stay independent and local and both of those are crucial to Bissell who believes they are a big part of the credit union special sauce.Greylock, by the way, is the biggest credit union in MSS - the two other member owners are >$400 million apiece - and MSS is actively seeking new member owners because Anand's goal is $8 to $10 billion in total assets.And the payoff, says Anand, will be helping more credit unions stay independent.As for why Bissell is set on keeping Greylock independent understand that he grew up in a Greylock family. His dad logged 30 years at GE which was the SEG that powered the birth of the credit union.Listen to the show to hear Bissell's story of how an Amherst College grad with an English degree migrated to Seattle but after 10 years he felt the call to return to western Mass, as locals call the region.Do you want more credit unions to stay independent? Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Set up a call:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Check out our website:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Are you worried about an NCUA exam in process or looming on the horizon? Don't face it alone!We're ex-NCUA insiders with decades of experience, ready to guide you to success. Our team understands the intricacies of NCUA examinations from the inside out.Hire us and gain:• Peace of mind during your exam process• Insider knowledge of NCUA procedures and expectations• Strategies to address potential issues before they become problems• Continuous access to our extensive subject matter expertiseWith our access retainer, you'll have on-demand support from former NCUA experts. We're here to ensure your credit union passers its exam with flying colors in its next examination.Contact Credit Union Exam Solutions today to learn more about our services and how we can help your credit union succeed.## Episode SummaryMark Treichel discusses Credit Union Service Organizations (CUSOs) and CUSO examinations, drawing from his experience as a former NCUA Regional Director. He compares CUSO exams to credit union exams and provides insights into what credit unions and CUSOs can expect during these reviews.## Key Points1. CUSO exam frequency and types: - Less frequent than credit union exams - Three types: integrated exams, standalone exams, and independent reviews2. NCUA's authority to examine CUSOs: - Based on agreements between credit unions and CUSOs - Allows NCUA complete access to CUSO books and records3. Types of CUSOs likely to be examined: - Those offering new or growing services (e.g., commercial loans, student lending, FinTech)4. NCUA's focus during CUSO exams: - Systemic risks - Individual credit union risks - New or growing services5. Documents NCUA may request: - Strategic plans - Disaster recovery plans - Organizational charts - Board minutes - Customer lists - Policies and procedures6. Corporate veil considerations: - Ensuring independence between CUSO and credit union operations7. "Primarily serves" requirement: - Case-by-case determination - Based on totality of circumstances## Notable Quotes"Getting a CUSO review, if your books and records are clean and your services are well documented and you can do a good job of controlling the narrative when NCUA comes in, when that happens, it's actually, can be a plus."## Upcoming NCUA Developments- Proposed rule on eligible obligations and loan participations expected between July and September## Resources Mentioned- Credit Union Exam Solutions: marktrico.com- CUSO Law: cusolaw.com- Previous podcast episode with Brian Lauer on CUSO regulation changes (episode number to be added in show notes)## Call to ActionSubscribe to "With Flying Colors" on your favorite podcast app for more expert insights on achieving success with NCUA.
Send us a textEx nihil nihil fit. Out of nothing nothing comes.That's a building block of Western thought - and then there is Prizeout, an innovative ad tech firm that maybe proves that nihil proposition is wrong.You've heard Prizeout before. Perhaps 18 months ago, CEO David Metz was on the show with Darlene Johnson of Suncoast Credit Union.Metz is back, this time with TJ Wyman, chief digital officer at Coastal Credit Union. Wyman is here to tell why his credit union just climbed aboard and Metz is here to tell about Prizeout's explosive growth and also to detail how the offering has morphed into a cashback toolMetz and Wyman highlight the program's unique value proposition of providing rewards to debit card users, who often do not have access to traditional credit card rewards programs. They also emphasize the program's potential to help credit unions better compete with larger banks by offering an attractive cash benefit to their members.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. ProntoHave you heard about Deep Dive? It's Google's foray into AI driven podcasting and. as an experiment, we fed this podcast into it. What Deep Dive does is create its own podcast - the voices are machines - and here's a link to a 9 minute AI discussion of this show.
Host: Mark TreichelGuests: Todd Miller and Steve Farrar, former NCUA examinersKey Points:1. NCUA implemented a new policy requiring higher-level review of all examination reports before release to credit unions.2. The review process varies based on credit union size and CAMEL rating: - Under $50 million and CAMEL 1-3: Supervisor review only (10 business days) - $50-250 million or CAMEL 4-5: Division of Supervision review (additional 15 days) - Over $250 million: Associate Regional Director review - Over $1 billion: Additional reviews, can take up to 55 days total3. Exam cycles: - Well-run credit unions under $1 billion: 14-20 months between exams - Most credit unions: Annual exams (8-12 months apart) - CAMEL 3 ratings: Follow-up within 180 days - CAMEL 4 ratings: Follow-up within 120 days4. Challenges with the review process: - Can delay report delivery beyond NCUA's 90-day goal - May introduce new issues not discussed during fieldwork - Lack of transparency for credit unions on report status5. Additional exam types discussed: - Fair lending exams - CUSO reviews - Special follow-ups for recordkeeping or BSA issuesThe hosts emphasize the importance of credit unions staying in contact with examiners if reports are delayed and note that while the review process has benefits, it can sometimes lead to frustrations with timing and new findings.
In this episode of The Fintech Combine, host Kris Kovacs sits down with CUSO executive and back office expert Jeffrey Staw to explore the transformative power of back office consolidation in credit unions. They dive into how shared services can streamline operations, reduce costs, and enhance member experience. Jeffrey shares real-world insights on overcoming challenges, gaining buy-in from stakeholders, and navigating complex decisions. This episode is a must-listen for credit union leaders looking to boost efficiency and foster collaboration. Follow the Pod: https://twitter.com/fintechcombine To find out how Constellation can help your institution or fintech improve your digital experiences contact us at: https://constellation.coop https://twitter.com/ConstellationDP Follow Kris Kovacs: https://twitter.com/ManagementBytes https://www.linkedin.com/in/kriskovacs/ https://www.instagram.com/kriskovacs/ The Fintech Combine is Produced and Edited by Anson Beckler-Jones Follow Anson Beckler-Jones Instagram - @ansonandco Youtube - @ansonandco
In this episode of Banking Transformed, we explore the transformative power of data in the financial services industry. Joining us is Jeremiah Lotz, SVP of Product & Data Experience at Velera, formerly known as PSCU/Co-op Solutions. We discuss how banks and credit unions can harness data to drive strategic decisions, enhance customer experiences, and navigate the delicate balance between AI capabilities and human insights. Jeremiah also shares his expertise on developing effective data strategies, ensuring privacy and security, and measuring the success of data initiatives in the ever-evolving landscape of modern banking. This episode of Banking Transformed Solutions is sponsored by Velera Velera, formerly PSCU/Co-op Solutions, is the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit velera.com.
“We're focused on how we can impact, influence and support credit unions.”- Libby CalderoneThank you for tuning in to The CUInsight Network, with your host, Lauren Culp, President & CEO of CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guests on today's show are Libby Calderone, President & COO at Envisant and Tom Kane, President & CEO at Illinois Credit Union League. Libby and Tom share their career journeys that led them to their current roles. Envisant, a subsidiary of the Illinois Credit Union League, provides exceptional pricing and functionality in the card space by aggregating credit unions of diverse sizes. Envisant helps credit unions find solutions and achieve their vision through experience and expertise.During our conversation, we discuss all that Envisant has achieved to earn CUSO Of The Year, awarded by NACUSO and what that means to Libby and Tom as we look to the future. Libby talks about Envisant's partnership with Curql Collective, providing opportunity for credit unions with assets above $100 million to jointly invest in transformative technology to remain competitive and relevant. Tom announces an upcoming transition in leadership at the Illinois Credit Union League and Libby shares excitement in what's to come. Listen as Libby and Tom talk about their dedication to the movement in helping credit unions grow, thrive, and prepare for the future.As we wrap up the episode, Libby and Tom share great leaders in their life, what they are splurging on these days when it comes to travel and home renovations, along with how to balance work and home life. Enjoy my conversation with Libby and Tom!Find the full show notes on cuinsight.com.Connect with Libby:Libby Calderone, President & COO at Envisantwww.envisant.comLibby: LinkedInEnvisant: LinkedIn | Facebook | X Connect with Tom:Tom Kane, President & CEO of Illinois Credit Union Leaguewww.icul.comTom: LinkedInIllinois Credit Union League: LinkedIn | Facebook | Instagram | X
Bill Beardsley of Michigan Business Connection joins our host, Mark Ritter today to hit a wide range of topics from the credit union and non-credit union worlds. Since Bill's office is in Ann Arbor and he's a Michigan State fan there will bound to be some Big Ten talk sprinkled in the conversation.IN THIS EPISODE:[2:26] Bill shares his professional background[7:47] Discussion of the creation of QUOS and the NCOA[13:13] Bill discusses his role at NACUSO and its function[17:17] Bill explains what is working for credit unions in 2024 and what challenges he expects[25:07] Discussion of grooming people within the credit union space to continue the business when leadership positions become available and the way the NCUA could improve[32:07] Bill gives his advice on starting a new QSOKEY TAKEAWAYS: The culture of the banking industry and the credit union space are vastly different. With a credit union, it is about relationship building in the communityQUOS's success is due to its focus on the consumer rather than just making moneyCollaborative relationships among QUOS and credit unions create an atmosphere of cooperation and knowledgeRESOURCE LINKSMark Ritter WebsiteMark Ritter LinkedInMichigan Business Connection - WebsiteNACUSO - WebsiteBIOGRAPHY: Bill Beardsley is a financial services professional with more than 30 years of business and community organization leadership responsibilities. Led the start-up of the MBC "CUSO" in 2004 to energize and enable Michigan credit union success in commercial lending; now recognized as a leading CUSO in the USA with more than $1.5 Billion of commercial loan commitments under management. Board member for NACUSO, the national trade association for CUSOs, frequent industry event speaker related to CUSOs, collaboration, credit risk and commercial lending and personal advocate for the American Red Cross, American Foundation for Suicide Prevention and the Cystic Fibrosis Foundation.
Glen speaks with Co-Founder/CEO Austin Wentzlaff about Nook's mission to reclaim a personalized credit union member experience, and why his team planned to be a CUSO from the start. TruStage's Danielle Sesko explains how Payment Guard revamps a legacy loan insurance model for today's digital personal lending. And Glen senses a shift in the media narrative on Banking as a Service and FDIC insurance. Links related to this episode: Nook: https://www.nook-inc.com/ TruStage Payment Guard's Finovate Spring Demo: https://finovate.com/videos/finovatespring-2024-trustage/ Cornerstone/TruStage research paper on embedded payment insurance: https://www.trustage.com/business/insights/financial-trends/embedded-payment-insurance-digital-lending-research Last week's CU Town Hall featuring Roger Grimes on the ransomware climate: https://www.big-fintech.com/Media?p=cu-town-hall-episode-119-ransomware-protection-with-roger-grimes NY Times feature story, spurred by Synapse's bankruptcy, on consumer confusion around FDIC insurance: https://www.nytimes.com/2024/07/09/business/synapse-bankruptcy-fintech-fdic-insurance.html The Register's coverage of the Evolve bank breach, which also ensnared Synapse: https://www.theregister.com/2024/07/09/evolve_lockbit_attack/ Join us for for the next CU Town Hall on Wednesday July 24 at 3pm ET/Noon PT for a live and lively interactive conversation tackling the major issues facing CUs today. It's free to attend (you might even win a door prize!), but advance registration is required: https://www.cutownhall.com/ Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/
Send us a Text Message.Subtitle this show: All You Want to Know about CUSOs but Didn't Know to Ask.On the show is Michael Heller, an associate with Messick Lauer & Smith, a leading firm in CUSO law.Heller and I had started talking at the CU 2.0 Live event in Fountain Hills AZ and it was only natural to capture the conversation on tape for distribution as a podcast.Here, Heller talks about how CUSOs have evolved to serve new, different needs at credit unions and he also discusses several possible new regulatory initiatives floated by NCUA. Along the way we discuss the emergence of new fintech focused CUSOs.A take away is that CUSOs are of vital importance to credit unions as they strive to stay competitive with big banks. For the record there are around 1100 CUSOs, with about $4.6 billion in invested capital. That's per NCUA.NCUA also requires that a CUSO “primarily” serve credit unions and their members and Heller talks about what that term means.He also talks about what NCUA says are “permissible activities” for a CUSO which NCUA itemizes at some length. A check cashing service probably qualities, a tattoo parlor doesn't.Listen up!Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Lance Teinert and Mark Ritter get together to talk about the current state of education and student lending. Today's marketplace is interwoven with the political landscape, so Lance weighs in on how today's news headlines impact his business, CURevl. IN THIS EPISODE:[3:02] Lance describes how he became involved in working with credit unions and weathering the storm we faced in 2018 and, subsequently, Covid[10:26] Lance explains how he derived the name for his QSO[15:30] Discussion on lack of planning for college education[19:55] Student lending programs taking a beating in the media[25:33] Confusion surrounding forgiveness of a federal versus private loan[28:22] Lane describes how his marketing team provides financial aid offices and college fairs with information regarding the credit union available to make loans KEY TAKEAWAYS: Financial planning requires two things. Make a plan and then plan for the disasterEducational finance planning can be accomplished through your credit unionStudent loan forgiveness does not apply to private loansRESOURCE LINKSMark Ritter WebsiteMark Ritter LinkedInLance Teinert - EmailBIOGRAPHY: Lance Teinert celebrates a career of over 30 years in Education Finance, Financial Technology and Capital Markets by approaching life and business from an entrepreneurial perspective. Establishing and maintaining an ideal work-life balance is easy when you enjoy life both inside and outside of work.Lance is currently the CEO of CURevl, a CUSO that is dedicated to connecting families with credit unions through education finance. Our unique approach to the business intertwines full service, capital markets support and software as a service, enabling credit unions to meet the needs of their members by partnering with experts that get the job done efficiently and effectively.
There is a shift that is beginning to happen in financial services: using purchase history to provide more personalized offers from merchants. There is no richer data for advertisers than knowing how we actually spend our money. This is one of the reasons behind the huge growth of BNPL but today, there are some credit unions that are on the cutting edge of this trend.My next guest on the Fintech One-on-One podcast is David Metz, the CEO and Founder or Prizeout. His company started in the gaming space as a way to give people bonuses for cashing out their money. But today, he is focused on financial services, particularly credit unions, where there are a number of use cases that is helping put real money back in people's pockets. This is a completely new application of ad tech for fintech but one that I see growing fast.In this podcast you will learn:The unusual founding story of Prizeout.How a potential bank acquisition led to their movement from gaming to fintech.How they are blending adtech and fintech.Why they decided to focus on credit unions.How JPMorgan has validated their data science thesis.The challenge of building a credit union or bank loyalty program.How their digital gift card program works.How sophisticated their technology is behind the scenes.Why they created a CUSO and how it has helped Prizeout.How they have expanded their cash back program with Cash Back Plus.The advantage that credit unions have in motivating their members to take action.How they are working with ZayZoon to supercharge earned wage access.How their expansion from gaming to financial services has helped with their purpose.David's vision for the future of Prizeout.Connect with Fintech One-on-One: Tweet me @PeterRenton Connect with me on LinkedIn Find previous Fintech One-on-One episodes
Send us a Text Message.You know about Paul Fiore. He's the man behind Digital Insight, the first big digital banking tool that was acquired by Quicken for $1.35 billion in 2007.Fiore is back dreaming big and his present focus is a company called WealthNext (nee Digital One), a CUSO that aims to bring powerful wealth management technology tools to credit unions.Wealth tech already is big business - just about every big bank already is in it and so are bushels of fintechs. Credit unions are late to this game. But not too late.Fiore is optimistic that with the right fintech tools, credit unions can gain a major stake in wealth management - and in this show he tells why he believes that and also talks about how credit unions can get involved in the CUSO and how fintechs that want to be considered can reach out.In the show Fiore mentions CryptoFi, a crypto currency company (now named InvestiFi) that brought crypto to Tulsa credit union WeStreet. A year ago we did a podcast on exactly this. There's a link in the show notes. Fiore also mentions the CU2.0 CU 2.0 Live event that took place in Fountain Hills, AZ in early June. Our conversation in fact started there and grew into this podcast episode.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Send us a Text Message.Should we merge? With whom? Those questions are heard in just about every credit union's c-suite and boardroom. The answers aren't easy.Enter Sam Brownell's CuCollaborate which boldly states its purpose this way: “We are here to help credit unions adapt, grow, and succeed long term — and we offer the innovation, insight, and know-how to help them do it.”In its toolkit are powerful analytical models such as AnalyzeCU which lets a credit union quantify its impact and performance.And a big part of CuCollaborate's present business stream is consulting with credit unions on merger possibilities and the merger process itself. This podcast has explored credit union mergers multiple times, but never quite like this. Brownell has a particular take on how to look at mergers - it's interesting stuff that he explains at length.In the process he references Kant's categorical imperative, which ranks as one of the very most important ideas about right conduct ever articulated.As the talk about mergers comes to a close, Brownell happens to say he's in the process of turning the company into a CUSO. He talks at length about why.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Send us a Text Message.Ignite and preserve. Right there is the motto of rkGoBig, a CUSO with a singular focus: helping smaller credit unions survive and indeed prosper.That seems a Sysephean task?Peter Barnard. CEO of CUSO rkGoBig, firmly believes that cooperation among credit unions is a fast way to help more small credit unions survive.To that end, rkGoBig offers a basket of services include a compliance toolkit - a real help when dealing with the regulator - credit cards, a shared core, card processing, shared back office processing and, well, you get the picture: rkGoBig has the tools a 21st century credit union needs to operate efficiently and effectively.The biggest credit union presently served by rkGoBig is just shy of $400 million in assets.Listen up to this inspiring story of helping the small survive.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com
Send us a Text Message.Scrolling through LinkedIn, I happened upon this post on Seth Brickman's page: “I am excited to announce that I am now the President, Ranqx and can't wait to help credit unions help small businesses and change communities for the better.”Stop presses. Brickman, longtime listeners to this podcast well know, had been CEO of QCash, an innovative service birthed at WSECU and which had been sold to Alloya, a bit over a year ago.What was up with Brickman? On LinkedIn he also posted a Ranqx press release that quotes him saying this: “Small businesses make up almost half the workforce, half of the US commercial revenue and over 60% of net new jobs. The ability to help small businesses get access to the capital they need in a fully digital way with each credit union's own underwriting criteria in under 5 min (as opposed to 1-2 weeks) will be a game changer for communities nationwide and bring businesses back into the credit union. Any time we can drive deposits and impact communities at the same time, we are doing good things for the industry.”We had to book him on the show.Here's the core Ranqx selling proposition: its technology can let a credit union process a loan app from a small business in perhaps five minutes as opposed to the two weeks it might take a human employee to do the same work.Oh, consider that maybe 70% of small business loan apps are declined by credit unions. And each of those applications consumed two weeks or more of human labor.Bring on the machines!Brickman knows that most credit unions are struggling to bring in small business members. And he believes the Ranqx tools - white labeled - will enable credit unions to more successfully attract small business members.In the show he also notes that Ranqx is already a CUSO, it has credit union investors but is looking for more. He also says he soon will be looking to hire sales people - email him here.Give the guy a break, too. We talked on his fourth day at Ranqx. Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Fisica, divulgazione, radioattività, quantistica e molto altro nella Cogitata con Marco "Cuso" Coletti, del canale La Fisica che non ti aspetti! Il libro di Marco: https://amzn.to/3QCuGYr Il mio nuovo libro: https://amzn.to/3OY4Xca ⬇⬇⬇SOTTO TROVI INFORMAZIONI IMPORTANTI⬇⬇ Abbonati al canale da 0,99 al mese ➤➤➤ https://bit.ly/memberdufer I prossimi eventi dal vivo ➤➤➤ https://www.dailycogito.com/eventi Impara ad argomentare bene ➤➤➤ https://bit.ly/3Pgepqz Prendi in mano la tua vita grazie a PsicoStoici ➤➤➤ https://bit.ly/45JbmxX Il mio ultimo libro per Feltrinelli ➤➤➤ https://amzn.to/3jmCYpQ Entra nella Community ➤➤➤ https://www.patreon.com/rickdufer La newsletter gratuita ➤➤➤ http://eepurl.com/c-LKfz Daily Cogito su Spotify ➤➤➤ http://bit.ly/DailySpoty Canale Discord (chat per abbonati) ➤➤➤ https://discord.gg/pSVdzMB Tutti i miei libri ➤➤➤ https://www.dailycogito.com/libri/ Il negozio (felpe, tazze, maglie e altro) ➤➤➤ https://www.dailycogito.org/ #marcocoletti #rickdufer #scienza #divulgazione INSTAGRAM: https://instagram.com/rickdufer INSTAGRAM di Daily Cogito: https://instagram.com/dailycogito TELEGRAM: http://bit.ly/DuFerTelegram FACEBOOK: http://bit.ly/duferfb LINKEDIN: https://www.linkedin.com/pub/riccardo-dal-ferro/31/845/b14 -------------------------------------------------------------------------------------------- Chi sono io: https://www.dailycogito.com/rick-dufer/ -------------------------------------------------------------------------------------------- La musica della sigla è tratta da Epidemic Sound (Ace-High, "Splasher"): https://login.epidemicsound.com/ - la voce della sigla è di ELIO BIFFI Learn more about your ad choices. Visit megaphone.fm/adchoices
Mark and Bob talk about the evolution of credit unions' relationship with auto dealers and indirect financing, what the pandemic was like, and what it is like to finance vehicles these days.IN THIS EPISODE:[0:51] Mark describes why he needed to purchase his first pickup truck[2:24] Bob shares his professional background [4:08] Discussion about liquidity and interest rates[8:13] Bob discusses lending during the pandemic and how the value of automobiles has risen[11:18] The value of a Tesla and the impact of the battery cost and which are the better-selling vehicles[17:47] Discussion of the inventory of new vehicles and how online shopping has impacted the credit union business in terms of providing loans[24:05] Bob talks about the due diligence needed to work with a dealershipKEY TAKEAWAYS: During the pandemic, parts were difficult to source for new cars, and dealers had low inventory. They realized that they didn't need to carry such a large inventory because people would wait for a car they had ordered.The impact of purchasing batteries for cars like a Tesla hasn't been felt yet. It will be interesting to see whether a vehicle with a new battery will have a higher value.Online shopping has impacted the car lending business. The finance companies show up on a drop-down menu, and credit unions won't have a significant space to be seen.RESOURCE LINKSMark Ritter WebsiteMark Ritter LinkedInKeystone Lending Alliance WebsiteBIOGRAPHY: Bob BrantFor the past 15+ years, Bob Brant has been the CEO of Keystone Lending Alliance. KLA is a western PA-based CUSO specializing in facilitating auto financing for members throughout the northeast United States
Just back from an action-packed NACUSO Network Conference, Glen shares interviews with NACUSO CEO Ronaldo Hardy, Peacefully Founder/CEO Jennifer Good and Sarah Martin, Founder/CEO of “New CUSO of the Year” Pulsate. Also, Bitcoin's halving leads Coinbase to double down. Links related to this episode: NACUSO: https://www.nacuso.org/ Pulsate: https://www.pulsatehq.com/ Peacefully: https://peacefully.com/ Coinbase's new Bitcoin commercial: https://www.youtube.com/watch?v=Xdd64ifS_Ks Our January interview with Ronaldo Hardy, even earlier in his NACOSO role: https://www.big-fintech.com/Media?p=nacusos-big-ideas-for-credit-unions-of-all-sizes Register for our next CU Town Hall on Wednesday May 8 at 3pm ET/Noon PT when Anne Legg will join us to continue early April's discussion of the foundation credit unions must establish to leverage Generative AI. As always, expect a live and lively interactive conversation tackling the key issues facing CUs. It's free to attend, but advance registration is required: https://www.cutownhall.com/ Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/
Welcome to the CU 2.0 Podcast Greatest Hits show.There are over 300 shows in the library and yet a reality in the podcast business is that few of us ever even look at more than maybe the half dozen most recent shows. That's why we are going to resurface some of the best and most popular shows as Greatest Hits.This is show #3 - a reissue of CU 2.0 Podcast Episode 239 David Metz CEO of Prizeout and Darlene Johnson, EVP of Suncoast Credit Union, on Value Upping Gift CardsIt's a show with everything. A new twist on putting money in members pockets: ad tech. An eloquent credit union leader from one of the country's biggest credit unions. And a CUSO makes an appearance.Potential guests often ask me what prep they should do. I always point them to the library. Listen to a few shows before we do yours. That's the best homework possible. And this episode is a great example of a pairing that works between a CU exec and a tech partner.Listen up.
Craig and Mark talk about the old days of commercial lending in credit unions and how the dynamics between CUSO and CU's have changed over the years. They also review the best practices in utilizing third parties to assist your lending operations. IN THIS EPISODE:[0:24] Mark discusses what MBFS does and how it can assist credit unions.[2:17] Craig describes his background and professional history. [3:28] Discussion of the history of CUSOs and how they have developed over the years.[6:04] Credit Unions require specialized guidance across various domains, relying on individuals who excel in specific areas rather than expecting one person to have expertise in all areas. [8:20] Benefits of having relationship managers and problems that arise when you don't. [11:13] The advantage of third-party oversight who goes in and out when needed is that they can assist a credit union better and faster in reaching goals.[13:57] Craig shares the history of guiding credit unions and members through difficult economic years to the advantage of both parties and how annual reviews can prevent issues. [19:36] How a CUSO builds scale and neutrality, why examining policies once in a while is helpful and reaching out for non-judgmental help is wise.KEY TAKEAWAYS: CUSOs are specialized and have experts in many different areas that can speak specifically to originations, credit, closing of loans, portfolio management, SBA loans, etc., to ensure credit union partners receive the expertise necessary for the specific portion of their credit union that needs the assistance.It's hard to build relationships, but if you have worked with a borrower frequently, you know they will bring you a quality loan and have the financial wherewithal to back up their requests. If it's an SBA loan, you know they understand the intricacies of the paperwork involved. Don't be embarrassed if you need some temporary help. Loans can go sideways. There is help available, and it is nonjudgmental. RESOURCE LINKSMark Ritter WebsiteMark Ritter LinkedInBIOGRAPHY: Craig Page is the Chief Revenue Officer at MBFS. He joined MBFS after a long career of successfully leading CUSOs and as an executive in commercial real estate financing.
Credit Union Conversations: The Role of MBFS in Strengthening Credit Unions and Business LendingIn this episode of with flying colors, host Mark Treichel speaks with Mark Ritter, CEO of Member Business Financial Services (MBFS). Ritter sheds light on his journey in the industry, starting from establishing a business lending program at a Central Pennsylvania Credit Union, which grew into one of the top ten in the nation. He shares the challenges and learning incidents related to commercial lending from his extensive experience. MBFS has made a significant impact by helping countless credit union members get the financing they need for business and investment. Ritter underscores the importance of relationship-building, focusing on diverse portfolio strategies, and the advantages of collaboration in the industry. He also encourages credit unions to leverage programs like the SBA lending for their growth.00:00 Introduction and Guest Background03:13 The Journey of Commercial Loans in Credit Unions18:32 The Role of QSOs in Credit Unions20:38 Future of Commercial Lending in Credit Unions24:43 Closing Remarks and Contact Informationhttps://www.mbfs.org/strategic-partners.phphttps://markritter.com/podcasts/
Meet the next generation of teen banking featuring a hefty dose of parental involvement. That's the gist of Boucoup by BankingON and you know BankingON. It's the team behind the technology that powers Bank Dora, the innovative mobile banking app.About now your hand is probably waving because you want to point out a spelling error.Put the hand down.Boucoup looks like a spelling mistake, but, says Alexey Krasnoriadtsev, co-founder and CEO of BankingON, it's no mistake. He picked the errant spelling because it's a word that can be trademarked, the misspelling might per se win a little attention just because it is, and I'd add few Americans actually can correctly spell the French word anyway.But we all can kind of say it. And we know it means plenty.Right now lots of financial apps are targeting teens, even Chase is in the hunt. But Boucoup is different in key respects from the main fintech products. It's white label, meaning the credit union name goes on it.It also gives parents tools to help teach teens about finance.There are gamification aspects as well.Also on the show is BankingON's Aaron VillarrealListen upLike what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
“We're going to build with the industry and build it the way you want it.” - Chuck FaganThank you for tuning in to episode 176 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Chuck Fagan, President and CEO of PSCU. PSCU is the nation's premier payments CUSO offering end-to-end support and integrated fintech solutions to help credit unions deliver personalized, connected experiences. Chuck shares insights on the merger of PSCU and Co-op Solutions. They continue to focus on serving credit unions beyond traditional payment processing and provide new and innovative solutions to drive our movement forward.During our conversation, Chuck talks about credit unions scaling with mergers. He shares the importance of communication and merging the cultures of PSCU and Co-op to strengthen their impact and continue supporting the industry. Listen as we discuss lessons learned from domestic and international cases of evolving within the financial services industry.As we wrap up the show, listen in as Chuck talks about practicing his golf skills, enjoying being a grandfather, and what's to come in the future. Enjoy my conversation with Chuck Fagan!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Chuck:Chuck Fagan, President and CEO of PSCUcfagan@pscu.compscu.com Chuck Fagan: LinkedIn PSCU: LinkedIn | Twitter | Instagram | Facebook
Treasury Management. Quick now, what does it mean at a financial institution?The honest answer at most credit unions is dunno. That's because few have any meaningful treasury management capabilities.The big banks do. And they are scooping up businesses and high net worth individuals who want the benefits treasury management delivers.Which are? In a sentence treasury management is managing a company's daily cash flow and maximizing the results.It's about money in motion to create a return.And it's coming to credit unions, thanks to Tru Treasury, a CUSO formed to bring these tools to credit unions, both large and smaller.On the show today is Jeff Sharkey, a vice president at Tru Treasury. What he does in the next 40 minutes is demystify treasury management and also put forth a cogent argument about why just about every credit union would benefit from a treasury management program.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Two words tell the focus of AVANA CUSO - commercial lending.You probably like the sound of that and that's because just about all credit unions want to do more commercial lending but, as many have discovered, this is a niche that demands focused skills to succeed. AVANA CUSO has been at this work for decades and it works with hundreds of credit unions who are able to participate in loans, thus reducing risk on any one loan.On the show is Shivan Perrera, a senior vice president, who tells what AVANA CUSO can do for credit unions. He discusses in detail how AVANA”s process works and -importantly - says that although a few very big credit unions work with AVANA, most are under $1 billion.He also talks about AVANA's expansion from a focus on commercial real estate lending to an embrace of a range of commercial loan products.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
More highlights from the VentureTech conference: Penny Finance founder Crissi Cole on her startup's “women-first” approach to financial planning, QCash CEO Seth Brickman on getting an offer his CUSO couldn't refuse, and Vertice AI co-founder Mitch Rutledge on collaborating with Wellby Financial's Richard Sowell to fuel member engagement. Links related to this episode: Penny Finance: https://www.penny-finance.com/ QCash: https://qcashfinancial.com/ Vertice AI: https://verticeanalytics.ai/ Wellby Financial: https://www.wellbyfinancial.com/ Launch Party winner Peacefully: https://www.peacefully.com/ VentureTech: https://myventuretech.com/ Join us for the next LIVE CU Town Hall Wednesday November 29 at 3pm ET/ Noon PT as we revisit the most impactful fintech/credit union events during BIG's first ten years. It's free to all, but advance registration is required: https://www.cutownhall.com/ (Use the same link for a replay after December 1).
“Leverage all of the research and thought leadership that's out in the payments space.” - Tom PierceThank you for tuning in to episode 70 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Tom Pierce, Chief Marketing Officer at PSCU. PSCU is the nation's premiere credit union organization (CUSO) that evolved from being a payment processor to being an end-to-end financial technology provider. They experienced an expansion beyond traditional payments processing and moved into services such as digital banking, collections, and instant payments. During our conversation, Tom and I chat about trends in financial payments across generations. He shares the latest research looking into how consumers prefer to engage payments. This includes merging payment trends such as buy now pay later, crypto, and financial aesthetics. Listen as Tom talks about the financial tendencies across generations, from Boomers to Gen Z.As we wrap up the episode, Tom talks about spending time with his wife, traveling, and getting ready for two of his daughters's weddings. Enjoy my conversation with Tom Pierce!Find the full show notes on cuinsight.com.Connect with Tom:Tom Pierce, Chief Marketing Officer at PSCUEmailpscu.comTom: LinkedIn 2PSCU: LinkedIn | Twitter | Instagram | Facebook Show notes from this episode:What an amazing interview with Tom! Check out all the exceptional work his team is doing over at PSCU here.Want to hear more from Tom? Click here.Book mentioned: The hero and the outlaw by Margaret MarkIn this episode:[00:42] - Tom Pierce originally planned to be a reporter.[02:48] - Tom talks about how PSCU evolved over the recent years.[04:18] - What trends has Tom seen in the financial payments space this year? PART 1[06:48] - What trends has Tom seen in the financial payments space this year? PART 2[08:34] - Which trends are most popular between buy now pay later, crypto, or aesthetics?[11:21] - Tom discusses how generations engage finances lately, from Boomers to Gen Z.[14:22] - What advice does Tom have for how credit unions can approach financial payment innovations? PART 1[16:47] - What advice does Tom have for how credit unions can approach financial payment innovations? PART 2[18:43] - Tom is preparing for two of his daughters' weddings.[20:48] - Tom's favorite place to visit is an up and coming town.[23:03] - “Leverage all of the research and thought leadership that's out in the payments space.”
It's hard to stay ahead of fraudsters. Credit unions can renew their security measures and fraud education, but fraudsters find a way.Envisant President/CEO Libby Calderone joined the CUNA News Podcast to share how the credit union service organization (CUSO) is helping credit unions through the fraud arms race. Calderone and CUNA Digital Media Design Specialist Yeekeng Yang discuss trending fraud attacks, how credit unions can combat them, and more.
Michigan State University Federal Credit Union and Reseda Group President/CEO April Clobes shares Reseda Group's origin story and insights on the importance of garnering board support when launching a new CUSO. She also discusses how MSUFCU and Reseda Group leverage data to gauge members' interest in emerging technologies, and advice to credit union leaders interested in launching a CUSO. As credit unions are seeking alternative revenue streams, Clobes' insights lay the groundwork for best practices when launching a new endeavor.
To access a FREE collection of resources, go to www.TheMaverickVault.com Today's episode features Mark Ritter unraveling the secrets to obtaining superior loans through credit unions designed to align with your financial objectives. Dive in as he imparts valuable knowledge and sheds light on the unique benefits it can offer for your borrowing needs. Don't miss this opportunity to gain essential insights to propel you toward achieving your financial goals. Key Takeaways From This Episode Credit Unions: Its nature and how it offers diverse lending solutions Current landscape of commercial real estate financing The complexities in dealing with loan defaults and property value changes Why it's crucial to have stability of interest rates in financial institutions References/Links Mentioned Freakonomics by Steven D. Levitt and Stephen J Dubner | Kindle, Paperback, and Hardcover About Mark Ritter Mark Ritter is the CEO of MBFS and an expert in credit unions and business lending. His primary role at MBFS is overseeing the strategy of helping credit unions assist members with business needs and consulting with credit unions on planning the delivery of services to their membership. In 2002, Mark launched Members 1st Federal Credit Union's business lending program from scratch, growing it into a top-ten program nationally. In 2012, he became the CEO of a struggling business lending CUSO, which had seen five CEOs in as many years and consistent financial losses. Under Mark's leadership at MBFS, the CUSO expanded its services to over ten times the number of credit unions, increased revenue tenfold, and maintained positive cash flow throughout his tenure. MBFS has played a crucial role in assisting numerous credit union members in securing financing for their business and investment needs. Mark, originally from Berwick, PA, where he was part of a high school football team with national and state championships, later worked full-time as a student assistant for the Penn State Nittany Lions while pursuing his undergraduate degree during Penn State's transition to the Big Ten. Mark continues to support Penn State and currently resides in Sullivan County, PA, with his wife and two teenagers. Connect with Mark Website: Mark Ritter LinkedIn: Mark Ritter Are you a passive real estate investor seeking financial freedom? Almost daily, new headlines break on the latest financial market upset. Now is the time to get educated on how to strategically invest in commercial real estate for long-term financial freedom. Grab your copy of “How to Passively Invest in a Changing Economic Environment” Go to…www.MavericksInvest.com Want to keep up to date on the commercial real estate market, trends, investing tips and know what Neil is buying right now? Connect with him at Legacy Impact Investors, and be sure to register for his newsletter. Connect with Neil Timmins on LinkedIn. If there is a topic you want to know more about or a guest that you would like to see on the show, shoot Neil a message on LinkedIn. About Neil Timmins Neil is a commercial real estate syndicator, published author, and podcast host. Neil's entry point into the Real Estate industry came after a few short years in banking. Recognized by the Wall Street Journal as a Top 100 team and the #1 REMAX agent in Iowa by the age of 29, Neil had solidified his role as a force in the industry. Having completed hundreds of Fix & Flips, Wholesales, Wholetails, Novations, and Owner-Financed deals, Neil longed to quit forfeiting time for dollars. After building a portfolio of single-family rentals to produce passive income, he found the strategy to be anything but passive. Neil, however, didn't go looking for his first commercial deal, he actually stumbled into it. Since then, he has refined the process of analyzing and buying commercial properties that produce stellar cash flow. Neil has been involved in over $300,000,000 in real estate transactions. While his holdings in commercial asset classes include apartments, offices, mobile home parks, and self-storage units, his passion is industrial property. Neil now has verticals in residential real estate, multiple commercial asset classes, brokerage, publishing, and this successful podcast. Neil and his wife, Emily, are the proud parents of three active teenagers. Those who know Neil say he is a competitor by nature, whether for the biggest fish on a deep-sea fishing trip, the best ribs at a barbeque, or playing football back in his day at his alma mater, the University of Nebraska at Omaha as a Maverick. Neil is always up for travel, spending time on the water, and of course, meeting people interested in learning about and investing in commercial properties. Click here to see video of the podcast.
Your portfolio is clean now, and "everyone is paying." Good loans sometimes go bad, and it will undoubtedly happen to your portfolio at some point. Craig and Mark talk about the history lessons of the Great Recession and how to tackle your portfolio in the future when bumps in the road happen.IN THIS EPISODE:[02:58] Craig shares his background and history working in the financial industry.[04:57] Craig reflects on the recession when they had many coastal properties and being aware of the warning signs.[07:03] During the recession, there was a lack of awareness that the market wouldn't bounce back in a few months.[11:02] Many people feel that real estate only goes up, and Craig also points out that commercial property still has many vacancies.[15:12] Craig shares his feelings on commercial real estate, and his biggest concern is office space.[17:47] The red flags of not paying property taxes and deferred maintenance.[21:07] Craig explains how he would approach delinquency with a commercial property.KEY TAKEAWAYS: During the recession, borrowers were unwilling to admit they were having problems. When visiting with a borrower about a delinquency, make sure you know the laws governing the situation.Lenders must be proactive in annual reviews to ensure all is well with their properties and borrowers.Three red flags that a property owner may be in trouble are them not paying their property taxes, property insurance and deferred maintenance.RESOURCE LINKS:Mark Ritter WebsiteMBFS - WebsiteMark Ritter - LinkedInCraig Page - LinkedInBIOGRAPHY: Craig Page is the Chief Revenue Officer at MBFS. After a long career as the CEO of two business lending CUSOs, Craig joined MBFS to lead the national loan originations at the CUSO, along with helping guide the strategic direction of the organization.
Joe and Mark talk about the state of the industry and what we see on the horizon. Joe also gives a profile of his strategy for investing in CUSOs and what he looks for in a CUSO investment.IN THIS EPISODE:[01:51] Joe shares his background and journey to where he is today. [04:01] Mark and Joe agree that it is a disservice to an employee to specialize in an area as opposed to learning the entire strategy of a Credit Union. [06:30] Joe says being flexible in mindset and where you live expands your opportunities. [09:20] Joe discusses CUSOs and why he sees it as a growth strategy. [14:25] Joe explains why the business units and other interdepartmental teams are so important.[19:34] Joe shares the importance of constant learning and integrity and how he would advise someone who desires to be a CEO.[24:29] Joe talks about his experience moving to Launch and discusses liquidity in the industry and how to rectify that problem. [31:33] Joe makes guesses on interest rates; he discusses the shrinking labor force and states that succession planning is critical for the organization. KEY TAKEAWAYS: CuSOs allow you to compete with larger competitors and are a way to scale business.A CEO must communicate to their team that when they propose an idea, it doesn't automatically require execution; instead, it's something they wish to deliberate with the team.Understanding the culture of a new office you transition to is essential. Inquire about the reasons behind their established practices rather than making immediate changes because they differ from your previous approach. RESOURCE LINKS:Mark Ritter WebsiteJoe Mirachi - LinkedInBIOGRAPHY: Joe Mirachi is a credit union veteran who has served as the CEO of Launch CU in Florida for the last eleven years. Before Launch, Joe served as the CEO and held other executive roles at credit unions in New Mexico. Launch CU, and Joe is an industry leader in investing and assisting in CUSOs.
“One of the things that makes credit unions so beautiful is that people are willing to share.” - Randall SmithThank you for tuning in to episode 169 of The CUInsight Experience podcast. This episode is brought to you by PSCU, the nation's premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.In this episode, the tables are turned as Randall Smith, Co-founder of CUInsight is the guest and Jill Nowacki, President and CEO of Humanidei, is the host. As one of the co-founders of CUInsight he looks for innovative ways to spread the credit union message, connect people, and keep the credit union community informed. Randy is a continuous learner and his curious mind is not afraid to test the waters. Randy shares why he loves hosting The CUInsight Experience podcast and expresses excitement in what's to come.During the conversation, Jill and Randy talk about his experience hosting this podcast the last five years. They reflect on a previous episode recorded together and discuss the importance of intentional living from two perspectives, “yes or no” and the value found in each. Randy gives advice on asking questions, and not stopping after the first, “why” to dig deeper and figure out what's next. Listen as they discuss making decisions based on what lights you up in life and pursuing your interests.As we wrap up the show, listen in as Randy shares the last time he was truly amazed, which books he recommends, and how he defines success. Enjoy their conversation!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Randall:Randall Smith, Co-founder at CUInsightrsmith@cuinsight.comcuinsight.com Randall: LinkedIn | TwitterCUInsight: LinkedIn | Twitter | Facebook | Instagram
Join Nick Lamagna on The A Game Podcast with his guest Mark Ritter, an athlete, entrepreneur and funding phenom fighting out of Pennsylvania who is the CEO of MBFS and an expert in credit unions and business lending. Mark started Members 1st Federal Credit Union's business lending program as “one person and a desk” with no policies, products, staff, systems, or business members. That program grew to be one of the top ten in the nation. In 2012, he took on the challenge of being the CEO of a business lending CUSO. Mark increased the number of credit unions the CUSO services by over 10x, grew the revenue by 10x, and ensured positive cash flow every full year he's been at the CUSO. More importantly, MBFS has helped countless credit union members gain the financing they need for business and investment needs. He runs Nu Direction lending and specializes in all things credit unions, small business lending and getting funding for people in various situations they may struggle getting from conventional bank lending. Listen to the full episode for lots of amazing funding advice and tips from the lenders side of the table to help you get more money! Topics for this episode include: ✅ What to watch out for when building business credit ✅ Do credit unions only lend based on credit ✅ What are the banks scared of in this market ✅ What should you be looking for in your loan documents ✅ How to get approved for more loans ✅ Top mistakes investor make when getting a loan ✅ How investors can protect themselves from a market crash + More! See the show notes to connect with all things Mark! Connect with Mark: Mark Ritter on LinkedIn www.mbfs.org mritter@mbfs.org --- Connect with Nick Lamagna www.nicknicknick.com Text Nick (516)540-5733 Connect on ALL Social Media and Podcast Platforms Here FREE Checklist on how to bring more value to your buyers
“We have the ability to make a direct, tangible difference in the lives of people.” - Heather McKissickThank you for tuning in to episode 168 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation's premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Heather McKissick, President and CEO at CUES. Heather shares her career journey comprised of mission-driven organizations which led her to where she is today. CUES is the leading talent development solutions provider to the credit union industry. Heather believes credit unions have the ultimate ability to make a tangible and intangible difference in people's lives.During our conversation, Heather and I talk about how credit unions can remain viable and relevant while staying member-centric. She shares the lasting impact mentors have had on her career, and the value of feedback through mentoring. Heather expresses the importance of creating a collaborative and facilitative environment for leaders to serve and guide their teams successfully. Listen as we discuss ways to remain viable in today's economy while continuing to drive our movement forward.As we wrap up the show, listen in as Heather talks about her insightful experience in Botswana, how she balances her personal and professional life, and her grandmother's successful legacy. Enjoy my conversation with Heather McKissick!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Heather:Heather McKissick, President and CEO at CUESheather@cues.orgcues.org Heather: LinkedInCUES: LinkedIn | Facebook | Twitter | Instagram
“The greatest leaders are people builders.” - Ronaldo HardyThank you for tuning in to episode 167 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation's premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Ronaldo Hardy, President & CEO at NACUSO. Ronaldo shares his career journey in financial services that led him to where he is today. Ronaldo describes NACUSO as a unique experience and opportunity for credit unions, CUSOs, fintechs, and credit union service partners to come together to advance collectively. The team works to drive innovation and collaboration for the credit union industry.During our conversation, Ronaldo and I talk about how collaborating is the pathway for progress. Ronaldo explains how CUSOs can help the industry leverage opportunities collectively. He shares the lasting impact mentors have had on his career, and gives advice to those working towards a leadership role. Listen as we discuss recent trends, community impact, and relationship building and management.As we wrap up the show, listen in as Ronaldo shares how excited he is for his new role and the future of the movement, how he keeps his bond with his wife and children strong, and why his mom is his inspiration. Enjoy my conversation with Ronaldo Hardy!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Ronaldo:Ronaldo Hardy, President & CEO at NACUSOronaldo@nacuso.orgnacuso.org Ronaldo: LinkedInNACUSO: LinkedIn | Facebook | Twitter
“Collaborate to create a future where credit unions are thriving.” - Mara HumphreyThank you for tuning in to episode 166 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation's premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Mara Humphrey, President & CEO at the Minnesota Credit Union Network. Mara shares her career journey that started in politics and led her to where she is today. The Minnesota Credit Union Network is the state trade association for Minnesota's credit unions. Mara is focused on creating a culture of collaboration within the credit union industry and evolving to stay ahead.During our conversation, Mara and I talk about the bright future of the credit union industry. She shares the lasting impact mentors have had on her career, and gives advice to those working towards a leadership role. Mara expresses the importance of a collaborative culture so credit unions can be more nimble and continue to meet the needs of the changing financial services landscape. Listen as we discuss ways to invest in credit union culture and stay true to a vision.As we wrap up the show, listen in as Mara talks about her amazing team, how her family keeps her grounded, and what hobby helps her relax. Enjoy my conversation with Mara Humphrey!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Mara:Mara Humphrey, President & CEO at the Minnesota Credit Union Networkmhumphrey@mncun.orgmncun.org Mara: LinkedInMNCUN: LinkedIn | Facebook | Instagram | Twitter
“Be that person who is in a constant state of learning.” - Lisa PestaThank you for tuning in to episode 165 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation's premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Lisa Pesta, President & CEO of Meriwest Credit Union. Lisa has been a part of the Meriwest family for over two decades, having grown through its ranks to recently becoming the President & CEO. Coming from a background in HR, Lisa has a unique perspective on the power of collaboration and building company culture. She is excited for the future of the industry and believes credit unions must collaborate to continue driving forward.During our conversation, Lisa and I talk about continuously learning and developing passionate credit union teams. She shares the lasting impact mentors have had on her career and life, and how she pays it forward to the next generation. Lisa is deeply invested in understanding the dynamics of a positive working environment that encourages collaboration and excellence from all team and board members. Listen as we discuss ways to keep the credit union industry collaborative and inclusive.As we wrap up the show, listen in as Lisa talks about her four successful kids, her favorite album, and her dad's inspiring story. Enjoy my conversation with Lisa Pesta!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Lisa:Lisa Pesta, President & CEO of Meriwest Credit Unionlpesta@meriwest.commeriwest.comLisa: LinkedInMeriwest: LinkedIn | Facebook | Instagram | Twitter
“Let's change the world and do it together.” - Gerry SingletonThank you for tuning in to episode 164 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation's premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Gerry Singleton, President & CEO of the Montana Credit Union Network (MCUN). Gerry shares the career journey that led him to credit unions 25 years ago. His journey began with TruStage, formerly known as CUNA Mutual Group and today he continues to foster his impact working with MCUN to support and serve credit unions and their members in Montana. He is excited for the future and believes credit unions can provide solutions for people and communities through collaboration.During our conversation, Gerry and I talk about embracing collaboration to empower the credit union industry, globally. He talks about the power of mutual support and helping financial institutions across the industry become more relevant and effective. Gerry shares the lasting impact mentors have had on his career and life, and how he pays it forward to the next generation. Listen as we discuss ways to connect dots within the credit union industry and continue driving forward.As we wrap up the show, listen in as Gerry talks about his word of the year and how he puts it to action, his book recommendations, and his love for 1920s musical artists. Enjoy my conversation with Gerry Singleton!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Gerry:Gerry Singleton, President & CEO of the Montana Credit Union Networkgerry@mcun.coopmcun.coop Gerry: LinkedInMCUN: LinkedIn | Facebook | Instagram | Twitter
© 2020-2025 Ivy Podcast Discovery LLC
