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A positive mindset is perhaps the most important aspect of achieving lifelong happiness. In this episode, I identify common negative phrases people use in daily conversations. These phrases can have a huge impact on personal happiness and relationships. I offer alternatives that promote positivity. I cover various aspects of life, including relationships, job satisfaction, and customer service, ultimately encouraging listeners to make small adjustments in their language and mindset for a better life._____________________________What Is Marriage Isn't Dead?Marriage Isn't Dead is an organization focusing on practical self-improvement advice for marriage, dating, career, work/life balance, entrepreneurship, parenting, and a healthy lifestyle.Check out “Marriage Isn't Dead” on all podcast platforms!YouTube: https://www.youtube.com/@MarriageIsntDead?sub_confirmation=1 Instagram: https://www.instagram.com/marriageisntdead/Facebook: https://www.facebook.com/profile.php?id=61555370507017Email: scott@marriageisntdead.comChapters00:00 Identifying Negative Phrases00:44 'Same Sh*t, Different Day'01:43 ‘Living the Dream' (Sarcastic)03:18 'Happy Wife, Happy Life'04:25 ‘It's a Job'05:45 The Customer is Not Always Right
You're Not Always Right...(And That's Actually Right!) Ready to pop your leadership bubble? This week we're exploring why your view from the top might need a serious reality check! Reality Checks Your Leadership Ego Needs: 1. The "My Way" Highway to Nowhere Spoiler: Being right and being alone isn't the flex you think it is! Learn why your "brilliant" ideas might need a second (or third, or fourth) opinion. 2. The "6 or 9" Syndrome Stand here, it's a 6. Stand there, it's a 9. Mind-blowing, right? Discover why your perspective might be correct AND completely wrong at the same time! 3. The Corner Office Blind Spot Your fancy title doesn't come with x-ray vision! Find out why those frontline folks might see what your executive eyes are missing. The Bottom Line? Leadership isn't about having all the answers - it's about asking the right questions and actually listening to the answers (even the uncomfortable ones). Tune in for: >Real talk about being wrong (and why that's right) >Practical ways to burst your perspective bubble >Stories that'll make you question everything you "know" Zero ego-stroking guaranteed! Because sometimes the best view isn't from the top - it's from everywhere else!
One night, Lemon and four ridiculists read a document made entirely from stories from Not Always Right which were tagged as "inspirational". Then (six months later), Lemon and four other ridiculists read the exact same document. This episode is the result of those two recordings. This week, The F Plus is releasing our 400th episode which means we have to show up two hours early and get thrown right into the mix with no time to sit down and make a cup.
That Which is Easy is Not Always Right
We are all trying to stay ahead of the trends, maintain a loyal staff and effectively handle problem customers. How you manage your staff plays a huge role in their happiness, their longevity, and their loyalty to your business. Having an amazing and extensive team at your fingertips is a critical factor in your restaurant's success. Your team can also help you identify and anticipate trends, especially if they are the same demographic as your customer! What your team may not love to do is deal with problem customers. While some problem customers are easily appeased, others have been known to make a spectacle in front of fellow guests. It's a best practice to prepare your team in advance for how to handle problem customers. The goal is to handle them before they disrupt your business. In today's episode of the Restaurant Rockstars Podcast, I speak with Adam Evans of Bar Almighty. He is a long-time bar owner, entertainment promoter and restaurant GM. Adam has written a new book aptly named “The Customer is NOT Always Right”! Listen or watch as Adam shares: - What qualities and skillsets make an excellent restaurant GM - Effective staff training techniques and the importance of salesmanship - How one problem customer can affect your team's morale and service to other guests - Effective bar management - How to recognize alcoholic beverage trends and maximize profit. - Simple precautions and training staff to control a difficult situation. Adams books: “The Customer is Not Always Right” & “Hospitality Horror Stories” are sure to entertain and give you a plan to deal with any problem customer. Watch or Listen to this episode and then go out there and Rock YOUR Restaurant! Roger The Restaurant Academy - Tools to increase sales, maximize profits, rock your marketing, and build new & repeat business! https://restaurantrockstars.com/joinacademy/ Learn the Top 3 Restaurant Profit Killers and how to fix them - the answers might surprise you! (FREE) https://restaurantrockstars.com/profits/ Thank you to our sponsors: Smithfield Culinary – Inspiring head-turning menu creativity. Visit us for culinary trends and chef-created recipes: https://smithfieldculinary.com/smithfield The Birthday Club – Get new and repeat business, fill your tables and boost sales with Birthdays: https://jointhebirthdayclub.com/BirthdayRockstar/ Whirks: We will help you determine your eligibility for The Employee Retention Tax Credit for 2020 & 2021 https://page.whirks.com/employee-retention-credit
Adam Evans recently embarked on a writing career with his first book. "Why The Customer is NOT Always Right" takes a different perspective on dealing with bad customers from his experience of more than 20 years in the hospitality industry as an owner and operator in Florida. He uses his unparalleled access to his group of over 30K quality hospitality employees across Florida to provide staff for all occasions. He's had lots of experience with all sorts of employees and customers. Check out Adam's book on Amazon here. Right at the Fork is supported by: Zupan's Markets: www.Zupans.com Oregon Dungeness Crab: www.OregonDungeness.org RingSide Steakhouse: www.RingSideSteakhouse.com Portland Food Adventures: www.PortlandFoodAdventures.com
Adam Evans gives a different perspective on dealing with bad customers from his experiencePublished by Marcus HartOn the Transform U Live Show, Marcus Hart had the privilege to interview Adam Evans, now entrepreneur and author, born and raised in Fort Myers, Florida. He attended the University of Alabama before returning to Florida and attending Weber University. His early entrepreneurial spirit allowed him to create a music magazine from scratch and a breakfast café before finishing college. Adam has owned bars in Ybor City or been employed in the hospitality industry as an experienced general manager for 20 years. He has a history of unique staff training techniques to replicate when in sales formulas for all staff members. Adam owns the Bar Almighty LLC, a bar restaurant and nightclub staffing training and consulting agency. He uses unparalleled access to over 25,000 quality hospitality employees across Florida to provide staff for events.Adam started a writing career with his first book, "Why the Customer is Not Always Right." This book takes a different perspective on dealing with customers from the experience of more than 20 years in the hospitality industry. What's more intriguing is that immediately in this interview, he goes off to explore some of the crucial parts of the book summarizing that it is dead wrong for any manager, restaurant, or bar owner-operator to subject their staff to any customer that is rude, obnoxious or blatantly not going to be the type of customer that's going to tip anyways.Book by Adam EvansIronically, the saying we hear the most is that "the customer is always right." The corporate heads expect their operators to follow this method of serving customers. Adam has made it his mission to help owners and managers get back to focusing on the operational side of business versus pleasing customers. Likewise, this can help increase revenue and profits. If we recall, we have witnessed many restaurants and bars forced to brainstorm innovative ways of staying afloat during the pandemic. Many restaurants and bars rely heavily on innovative alternatives for their customers through full-service driving-delivery apps like Doordash, Uber, EatStreet, and many others. "Most people don't understand the expenses of operating a restaurant," explains Adam Evans. "Most people don't understand that a rent payment for one location can be over $10,000 a month or that the light bill alone can be anywhere between 2500 to $4,000 a month, and let's not mention that the payroll gets up in the amounts of $45,000 per month and that's just one location. That's a lot of drinks you got to sell and a lot of burgers to make that money back long before you make a profit." Evans further explains. If you have customers that are complaining about food over and over and over again, you're screwed. Many owners work harder to even get to that break-even mark. Small restaurants are fighting tooth and nail every month to survive. General managers operating for large corporations face pressure to hit monthly quotas. Just imagine so many of these different restaurants facing similar issues but still operating on outdated methods to deal with customers even though the customers themselves have changed over the years decades.To hear the full interview, check it out on YouTube or any podcast app. You can learn more about Adam Evans, his company, and his book by visiting https://www.linkedin.com/in/adampevans/.
Adam P. Evans is an entrepreneur and author who was born and raised in Fort Myers, Florida. He attended the University of Alabama before returning to Florida and attending Webber University. His early entrepreneurial spirit allowed him to create a music magazine from scratch and a breakfast cafe all before he finished college. Author & Entrepreneur, Adam P. Evans, stops by Vigilantes Radio Live to chat with Dini about his love for music & the training techniques from his book, “Why The Customer is NOT Always Right”. #interview #discover #explore #exploremore #adampevans #whythecustomerisnotalwaysright #vigilantesradiolive #dini #weekly #youarewelcomedhere #extraordinarypeople #podzquadnetwork #podzquad #authorlife Check this out:http://BarAlmighty.comhttps://www.linkedin.com/in/ad... Check this out! https://a.co/d/iFDlS7S
A New Zealander by birth, Hamish Thomson is a seasoned global leadership executive. In a 30-year career, he has been a successful CEO/Regional President and Global Brand head for Mars Incorporated (UK, Australia, and Chicago), a senior marketing and sales lead for Reebok International (England and the Netherlands), and a fresh-faced account executive in the London advertising scene. A start-up adviser and investor, board director, and keynote speaker, he is the author of the Wiley published international business book, "It's Not Always Right to Be Right”– an autobiographical account of leadership and personal lessons relating to breakthrough and transformation. https://www.hamishrthomson.com/ (https://www.hamishrthomson.com/)
Joining me for this podcast is a CEO, board and start up adviser, consultant, speaker and investor, Hamish Thomson. Truly competent in his 30-year career, he has been a successful Regional President and Global Brand head for Mars Incorporated (UK, Australia and Chicago), a senior marketing and sales lead for Reebok International (England and the Netherlands) and a fresh-faced account executive in the London advertising scene. In this interview, we mainly discussed his book entitled It's Not Always Right to Be Right: And Other Hard-Won Leadership Lessons.
It's Not Always Right to Be Right: And Other Hard-Won Leadership Lessons, Hamish Thomson A New Zealander from birth, Hamish Thomson is a seasoned global leadership executive. Hamish shares his new book: It's Not Always Right to Be Right: And Other Hard-Won Leadership Lessons Releasing Ourselves From Collective Fear, with David Neagle David Neagle is the founder of the multimillion-dollar global coaching company Life Is Now, Inc, helping thousands of entrepreneurs, experts and self-employed professionals gain the confidence and find the right mindset to increase their revenue, turning their endeavors into seven- and eight-figure ventures.
A New Zealander from birth, Hamish Thomson is a seasoned global leadership executive. In a 30-year career, he has been a successful CEO/Regional President and Global Brand head for Mars Incorporated (UK, Australia and Chicago), a senior marketing and sales lead for Reebok International (England and the Netherlands) and a fresh-faced account executive in the London advertising scene. A board director, leadership author and keynote speaker, start-up adviser and consultant, he currently resides in Sydney, Australia with his wife and three children.Book: It's Not Always Right to Be Right: And Other Hard-Won Leadership Lessons www.hamishrthomson.comwww.linkedin.com/in/hamishrthomson/
Welcome back friends! We are excited to say that we are rounding out this season of CNAR with our very good friend Jake who also is rounding out his time in the High Country. This episode we talk a lot about his role in the restaurant and brewery and what made hime love and hate working in the service industry. Like always sit back and enjoy this weeks fix of Customer's Not Always Right. Happy Holidays and until next time... Cheers! Andrew and Banks
As leaders, transformation and great results are what we strive for. But what do we need in order to get there? Hamish Thomson is the Former Regional President and Global Brand Head for Mars Inc. Today, Hamish is the Author of ‘It's Not Always Right to be Right'. In today's episode, Hamish shares why hiring people who think exactly like you is a mistake and why you need diversity of thought on your teams. We also learn about the power of curiosity and why willingness and new perspectives can lead to transformational results. Tune in to hear why leaders need to honour the past, respect the present and provide hope for the future.
On this weeks absolute BANGER of an episode we catch up on the past weekends endeavors at work as well as talk about the importance of a well balanced menu. We also stir the pot a little bit and give our opinion on the new Taylor Swift album, for better or for worse. As always we appreciate the love and support and we hope you enjoy this weeks installment of Customer's Not Always Right! -Andrew and Banks
On this week's episode of Customer's Not Always Right we had a very special guest! Our good friend and co-worker Nick Webster and his insight on the kitchen life and some of his past work experiences! As always we really appreciate the love and support and we encourage you guys to give us a review on Spotify, Apple, or wherever you get your podcast needs! So anyways grab drink, grab a snack, sit down, and enjoy this weeks fix of CNAR! Cheers, Andrew and Banks
First off I would like to thank my good friend Ian for the intro/outro music, you can find his music on soundcloud "sr.sn". And I'd also like to shoutout my good friend Megan for the really sick cover art! This podcast we continue to tell stories of some of our most heinous and weird co-workers. So sit back, relax, and enjoy this weeks episode of Customer's Not Always Right. We appreciate all the support and love as always! -Andrew and Banks
Welcome to the inaugural podcast for Customer's NOT Always Right. On this episode we look back on our first experience in the restaurant world and our dreams and aspirations for future episodes, while getting off track in between. So sit back, grab an adult beverage(if you are above age of course), and enjoy!
If we sit back and reflect, there are a lot of toxic behavior that were taught/learned in our lives. Most of the time without realizing it, this behavior carries over into our marriage and other relationships. We will even argue with our spouse to defend this unhealthy behavior. Are you guilty of this? Listen in as the Kings' break down some things that we may need to unlearn Enjoy and be blessed!
As an author, it's imperative you find your true voice and let it be heard. For best-selling author, Kendra Araujo, this means learning how to unleash your inner rebel. Stepping totally, fully, into your truest expression without worry about what other people think. That's how Kendra wrote her phenomenal book, “Mom is Not Always Right.” […] The post 069: Kendra Araujo – Unleash Your Inner Rebel and Write Your Best Book appeared first on Get Your Book Done.
As an author, it's imperative you find your true voice and let it be heard. For best-selling author, Kendra Araujo, this means learning how to unleash your inner rebel. Stepping totally, fully, into your truest expression without worry about what other people think. That's how Kendra wrote her phenomenal book, “Mom is Not Always Right.” […] The post 069: Kendra Araujo – Unleash Your Inner Rebel and Write Your Best Book appeared first on Christine Kloser.
I always thought humility meant that I was to be humiliated. But according to a recent lesson from Kris Vallotton from Bethel Church, this is the idea: "God is opposed to the proud but he gives grace to the humble" - James 4:6"To be humble does not mean to think less of yourself, it means to think of yourself less" - CS Lewis.From the devotional: Here are 15 signs of true humility:1. You are teachable.2. You are influenceable.3. You can be corrected without defending yourself.4. You rejoice when others are celebrated.5. No job is too small for you.6. You don't have to be right.7. You naturally seek the advice of others.8. You actually do pray.9. You freely admit your flaws, mistakes, and failures.10. You live to help others succeed.11. You aren't entitled.12. You are patient.13. You don't promote yourself.14. You let other people have a better story than yours.15. You honor other people when they are talking.Links: Brian Regan "I Walked on The Moon" regarding letting other have the better storyKris Vallotton at Bethel Church in Reading, CA"Not Always Right": a blog about customer service experiences from the other side"Snacks with a Twist" is Nay's Snack Food site.God has a plan for you and our nation, and we're here to help you find itwww.quizthediz.comFacebookLinkedIn
Booktopia's CEO Tony Nash sits down with Hamish Thomson, business guru and author of It's Not Always Right to Be Right. They discuss the value of authenticity, the similarities around personal and business relationships, and more. Books mentioned in this podcast: Hamish Thomson - It's Not Always Right to Be Right: https://bit.ly/3b4kROy Host: Tony Nash Guest: Hamish Thomson Producer: Nick Wasiliev
Food & Wine restaurant editor Khushbu Shah joins us to discuss her recent article titled, “The Customer is Not Always Right." She writes that customer entitlement at restaurants is at an all-time high, making work unsafe and unbearable for many in the industry. We also take calls from listeners who work in the restaurant industry.
How many of you have worked in customer service before? Have you had to resort to the right to refuse service rule? In this episode I tell a tale of a recent time that I had to refuse service in this episodes installment of "the Customer is NOT Always Right". Thanks to YOUR shares WE HAVE HIT 5K PLAYS AND 4 COUNTRIES!!! Keep on sharing and let's see what the 5th country will be! --- Support this podcast: https://anchor.fm/highjynxtv/support
Natalie led two sessions at Agile 2018:MVR: Minimally Viable Relationships (with Jenny Tarwater)The Customer is Not Always Right... and Neither are You For more on the Women In Agile Initiative:Click Here. Contact Info: http://nataliewarnert.comhttps://twitter.com/nataliewarnert
Do you know the difference between a satisfied and a highly satisfied customer? If not, you could be significantly undercutting your profit margins. Co-author of Capturing Loyalty: How to Measure, Generate and Profit from Highly Satisfied Customers, John Larson, explains how you can shrink your client base and still increase sales. Then, Small Business Technologist and Host of Expand with Tech, Melanie Gass, shares how Small Business Saturday by American Express can help connect your company and community. [00:00:00] Understanding Your Customer's Needs [00:05:38] How to Increase Profits by 850% [00:11:30] Fire Your Dissatisfied Customers [00:18:20] The Customer is NOT Always Right [00:26:25] American Express Small Business Saturday [00:33:21] Planning for a Seasonal Slow Down
I was in a Starbucks on the way to a train, I think last year. I had already ordered, and was waiting for the barista to make my drink. The barista addressed the woman standing near me, who had ordered first - she looked to be about 60. Barista: I’m sorry, we don’t have any eggnog left for eggnog lattes. Can I get you anything else? This customer takes about 10 seconds to respond, but before she says anything, she gets this tight-lipped grin on her face. She looked like she’d just realized she’d won a game and was about to play the winning card. Customer: You know you’ve ruined my whole morning, don’t you? This is unacceptable. You will make me TWO mocha lattes and I hope you’d don’t expect me to pay for my order. Barista: Of course ma’am. After another minute of making her order, the Barista says: The eggnog latte is a seasonal item, and we’ve actually had very few requests for it. I think that’s why we don’t have enough, they haven’t been sending us very much. Customer: Oh… just.. SHUT UP! At this point the customer’s companion joined her from outside the store, and she tried to say something to the barista as if it was all fine and it was just customer bantering. But it clearly was not. I still bear some shame in not stepping in on behalf of the barista. I read comedic posting sites such as “Not Always Right” on a regular basis, but I’d never actually seen such behavior in person before.
In today's episode, John Di Lemme reveals that The Customer is NOT Always RIGHT!! *SHOCKING* Subscribe to John Di Lemme's Motivation Plus Marketing Podcast to receive daily teachings on success, motivation, and marketing. To Discover More about John Di Lemme and How He is Changing Lives Worldwide, Call or Text (561) 847 - 3467 or Email Team@LifestyleFreedomClub.com to Speak with One of John Di Lemme's Elite Team Members.
But They Are NEVER Wrong!In Episode 9 Will and BJ discuss a common misconception in the workplace. The idea that the customer is always right. They begin by looking at why this attitude is hurtful to employees, other customers, and management explaining why the customer is not always right. Then the guys delve into why the customer is never wrong and how it is the job of employees to guide the customer. Next they take a look at who is the customer from direct customer access in freelance work to internal customers within the same company. The show ends with a detailed look at each of these customers and how developers can best serve them by realizing that they may not always be right but should never be wrong.LinksStartX Fails on RaspbianCustomer ServiceNo, The Customer is Not Always RightEntrepreneurWhy Developers Always Say NoDevelopment vs ProductionVampires and WerewolvesManaging DevelopersWhy Programmers Think They Know Bestf.lux Hosted on Acast. See acast.com/privacy for more information.
But They Are NEVER Wrong! In Episode 9 Will and BJ discuss a common misconception in the workplace. The idea that the customer is always right. They begin by looking at why this attitude is hurtful to employees, other customers, … The Customer is NOT Always Right Read More » The post The Customer is NOT Always Right appeared first on Complete Developer Podcast.