Drucker on the Dial

Cable television pioneer turned social entrepreneur and author Bob Buford and management professor Joe Maciariello, a colleague of Peter Drucker’s at Claremont Graduate University, discuss Drucker's unique skill as a mentor.

Guests Warren Berger and Luz Santana discuss the art of asking questions and the power of inquiry.

Examining the unique challenges of managing creativity, as well as the role that creativity plays in effectively managing organizations. Guests include: Tim Brown of IDEO, author David Burkus, Mattel executive Grace MacArthur and professor Bernie Jaworski of the Drucker School of Management at Claremont Graduate University.

Discussions about the challenges and opportunities that arise as people from multiple generations find themselves colleagues on the job. Guests include: J.M. Henderson, a business journalist and blogger at GenerationMeh and Forbes, as well as Jeanne Meister, a human resources specialist and the co-author of The 2020 Workplace.

This episode discusses some of the ways that leaders are responding to the management challenges—and opportunities—facing today’s midsize American city. Guests include: Mark Funkhouser of the Governing Institute; South Bend, Indiana, Mayor Pete Buttigieg; the Brookings Institution’s Bob Wiessbourd; and Julie Bosland of the National League of Cities.

Participants of the 2013 Global Peter Drucker Forum discuss “Managing Complexity.” Guests include: John Hagel III, co-chair of the Deloitte Center for the Edge; innovation, media and business expert, Don Tapscott; and Tim Brown, president and CEO of the global design consultancy IDEO.

Adam Grant, Doug Conant and Susan Wolf Ditkoff discuss the role that giving plays in individual and organizational culture and performance.

Phalana Tiller talks with participants of the recent Drucker Institute Forum on Long-Termism. Guests include: Lynn Stout of Cornell University, Jason Voss of the CFA Institute, Jack Bergstrand of Brand Velocity, Bill Densmore of the Rules Change Project, Miguel Padró of the Aspen Institute, Roger Martin of the University of Toronto, Rick Wartzman of the Drucker Institute and Michael Kleeman of the University of California at San Diego and the Sustainability Accounting Standards Board.

Host Phalana Tiller talks with an incredible group of international entrepreneurs at the 2013 Endeavor Global Entrepreneur Summit. Guests include founders and CEOs from Argentina, Brazil, Greece, Lebanon, Mexico, South Africa, Turkey and Uruguay.

Guests discuss MOOCs—Massive Open Online Courses—and what they might mean for the future of education. Guests include: Charles Morrissey, Emeritus Professor of Strategy at Pepperdine University, Elly Schofield, program coordinator of MOOCs at Harvey Mudd College and Luminita Crivet, a student of some of the world’s largest MOOCs.

Several guests discuss the role that stories and storytelling can have in driving behavior change at both the organizational and societal levels. Guests include: Marshall Ganz, Jorge Barraza, Brian Hardwick, R.P. Siegel and Roger Saillant.

Host Phalana Tiller talks with a wide variety of participants at the 2013 Omidyar Network Executive Forum. Guests include: Premal Shah of Kiva.org, Bob Pilon of One.org, South African poet G.O., Chris and David Mikkelsen of Refugees United, Kiva Borrower June Hardin, David Wachtel of Endeavor Global, David Simms of Opportunity International and Adam Rifkin of PandaWhale. And Forbes online columnist Rick Wartzman delivers a piece on Google Glass.

Host Phalana Tiller talks with Diane Hoskins, co-CEO of Gensler, and Greg Parsons, vice-president of the New Landscape of Work at Herman Miller, about how their companies help others achieve better outcomes through well-designed work environments. And Forbes.com columnist Rick Wartzman delivers a piece on the Big Data revolution.

Host Phalana Tiller talks with various participants at the 2013 Conscious Capitalism conference in San Francisco. Guests include: Kip Tindell of the Container Store, Laura Roberts of Pantheon Enterprises, Casey Sheahan of Patagonia, Tara Sheahan of Conscious Global Leadership, John Mackey of Whole Foods, author Raj Sisodia, Tom Gardner of the Motley Fool, Jessica Agneessens of Whole Food's Academy for Conscious Leadership and Darden School professor Ed Freeman. The conversations discuss finding alternatives to the “maximizing shareholder value” model and how business can be a force for good. And Rick Wartzman shares a piece on breaking away from a financial-metrics mindset in business.

This episode features two takes on what marketing means in the 21st Century. First, host Phalana Tiller talks with Kevin Plank, CEO and co-founder of Under Armour, about how the athletic apparel company has differentiated itself. We then bring you a gem from the Drucker Archives: a recording of the late Peter Drucker from one of his last appearances in the classroom. And, Rick Wartzman delivers a piece about a new book on strategy by two former "Drucker on the Dial" guests, A.G. Lafley and Roger Martin.

Phalana Tiller talks with Tom Tierney of the Bridgespan Group and co-author of the book, Give Smart along with writer and consultant David Hunter about the ways that nonprofits and their funders can achieve better results. And, Rick Wartzman delivers a piece about baseball Hall of Famer Earl Weaver.

Host Phalana Tiller talks with former U.S. Treasury Secretary Paul O'Neill and Rob Curry, CEO of Citrus Valley Health Partners, about the future of healthcare. And, Rick Wartzman delivers a piece about the innovative ways that Intel and its partners are creating more sustainable cities.

Host Phalana Tiller talks with various participants at the 2012 Global Peter Drucker Forum in Vienna, Austria. Guests include: Adrian Wooldridge of the Economist; Unilever CEO Paul Polman; management professor Lynda Gratton; and authors Tammy Erickson and Deepa Prahalad. The conversations discuss: finding alternatives to the “maximizing shareholder value” model; the latest trends in social entrepreneurship; and how business can be a force for good, through the lens of Peter Drucker’s ideas and ideals. And Rick Wartzman shares three lessons that he gleaned from attending the Drucker Forum.

Host Phalana Tiller talks with Aaron Dignan, co-founder and CEO of Undercurrent and the author of the 2011 book The Game Frame. Tiller also chats with Jenova Chen, the founder and creative director of ThatGameCompany. The conversations discuss how gaming can positively influence creativity and productivity in the ways we work and learn. And, Rick Wartzman delivers a piece on how to know when to quit a job.

Host Phalana Tiller talks with Dov Seidman, founder of the New York-based consultancy LRN and the author of the bestselling book HOW. Tiller also chats with Paul Green Jr., who helps run the Self-Management Institute at the Morning Star Company, the world's largest tomato processor. The conversations discuss how organizations can give their workers a maximum amount of autonomy and, in the process, deliver great results. And, Rick Wartzman delivers a piece on what Facebook has to teach us about how to teach.

Host Phalana Tiller talks with Henry Farber, a professor of economics at Princeton University and author of several landmark studies on the declining stability of employment. Tiller also chats with Laphonza Butler, the president of the SEIU's United Long Term Care Workers' Union, who is fast becoming a widely recognized voice on behalf of working families. The conversations explore the shifting trends in job tenure and the changing role of organized labor. And, Rick Wartzman delivers a piece on how to manage in a snail's pace economy.

Host Phalana Tiller talks with Rohit Bhargava, a professor of global marketing at Georgetown University and the author of Likeonomics about the impact of likeability personal and organizational success. Tiller also chats with Peter Post, a director of the Emily Post Institute and the author of five etiquette books, including The Etiquette Advantage in Business. The conversations explore the role that having good manners and being likeable play in any well-functioning organization. And, Rick Wartzman delivers a piece about a performance studio created by the Grateful Dead’s Bob Weir.

Host Phalana Tiller talks with Jody Greenstone Miller, co-founder and CEO of Business Talent Group, which specializes in matching companies with interim executives. We also hear a rare audio recording of Peter Drucker on the mobility of knowledge workers. Together, these segments explore how recent and historical shifts in the American economy have opened up new individual choices about where, when and with whom to work. And Rick Wartzman delivers a piece on understanding the power of the informal influencers in an organization.

Host Phalana Tiller talks with Bloomingdale's president and COO Tony Spring about the company's continual efforts at keeping an eye on what their customers value. Tiller also chats with Ava DuVernay, the award-winning director of films I WILL FOLLOW and MIDDLE OF NOWHERE and founder of the film distribution company AFFRM (the African American Film Festival Releasing Movement). The conversations explore the central role of the "customer" in these two very different industries. And Rick Wartzman delivers a piece which asks: "Is there a little Rupert Murdoch in all of us?"

Host Phalana Tiller talks with hotelier Chip Conley of Joie de Vivre Hospitality about his philosophy on workplace satisfaction and his latest book Emotional Equations: Simple Truths for Creating Happiness and Success. Tiller also chats with the CEO of online retailer Zappos, Tony Hsieh, about the culture at his company and his book Delivering Happiness: A Path to Profits, Passion and Purpose. The conversations explore the notion that work and happiness should be inextricably linked.

Host Phalana Tiller talks with professor and author Sherry Turkle about her book, Alone Together. She also interviews Lisa Gansky, entrepreneur and writer of The Mesh. The conversations explore how connectedness through technology is impacting our lives and our organizations.

Host Phalana Tiller talks with noted author Charles Handy and photographer Liz Handy, about their latest shared projects. She also interviews former Trader Joe's executive Doug Rauch about his latest work on addressing "food deserts" in underserved communities. The conversations explore the ways that they’ve all continued to find meaning and fulfillment many decades into their working lives.

Host Phalana Tiller talks with author Ron Ashkenas about his HBR blog "Learn to Trust Your Gut." She also interviews neuroeconomist Paul Zak about his research with oxytocin. The conversations explore how instincts and brain chemistry intersect with trust and organizational behavior.

Host Phalana Tiller talks with author George Anders about his new book, The Rare Find: Spotting Exceptional Talent Before Everyone Else. Tiller also interviews Teresa Amabile, Harvard Business School professor and co-author of The Progress Principle: Using Small Wins to Ignite Joy, Engagement and Creativity at Work. The conversations explore how to find great talent for your team and how to grow that talent into something even more exceptional. And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on designing the right employee-training programs.

Host Phalana Tiller talks with author Tom Rieger about his new book, Breaking the Fear Barrier: How Fear Destroys Companies from the Inside Out, and What to Do About It. She also interviews Thomas Tighe, president and CEO of Direct Relief International, winner of the 2011 Peter F. Drucker Award for Nonprofit Innovation. The conversations explore the roles of fear and courage in a successful organization. And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on the productivity costs of Cyber Monday and other time-wasting activities in the workplace.

Host Phalana Tiller interviews A.G. Lafley, who led Procter & Gamble as its CEO from 2000 through 2009, where he more than doubled its sales from $38 billion in 1999 to $79 billion in 2009. Lafley discusses his career with the consumer goods titan and shares his lessons on executive leadership and succession planning. Tiller also talks with Craig Wynett, the company's current chief creative officer about his processes for managing innovation and his unique development methods at Procter & Gamble. And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on what Peter Drucker might say about Amazon's foray into book publishing.

Host Phalana Tiller talks with Marc Freedman, the founder and CEO of Civic Ventures about his new book, The Big Shift: Navigating the New Stage Beyond Midlife. She also interviews new US Poet Laureate Philip Levine about his new role and about his career. This episode explores the idea of finding meaning in one's life and in one's work. And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on fostering innovation through conversation.

Host Phalana Tiller talks with Frances Hesselbein, president of the Leader to Leader Institute and former CEO of the Girl Scouts of the USA. She also interviews Marcus Buckingham, bestselling author of Now, Discover Your Strengths and the new book and self-assessment tool, StandOut. This episode explores the unique strengths that individuals bring to organizations, and how to leverage those strengths for the good of the whole. And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on "managing to outcomes" in the social sector.

Host Phalana Tiller talks with Justin Menkes, a consultant at giant search firm Spencer Stuart and author of Better Under Pressure: How Great Leaders Bring Out the Best in Themselves and Others. She also interviews USC management professor Paul Adler about his recent Harvard Business Review article titled "Building a Collaborative Enterprise." And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on Vizio's innovative management model.

Host Phalana Tiller talks with President and CEO of the American Red Cross, Gail McGovern. She also interviews Scott Keller of McKinsey & Company and co-author of Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage. And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on the summer's best management reading.

Host Phalana Tiller talks with Geoffrey Brewer, editorial director of the Gallup Press and co-editor of Decade of Change: Managing in Times of Uncertainty. She also chats with Pulitzer Prize-winning novelist Richard Ford who recently edited the literary anthology Blue Collar, White Collar, No Collar: Stories of Work. And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on a new model for refocusing healthcare on results rather than activity.

Host Phalana Tiller talks with Roger Martin, dean of the Rotman School of Management at the University of Toronto, on a variety of subjects, including his new book, Fixing the Game: Bubbles, Crashes, and What Capitalism Can Learn from the NFL. She also chats with James Quigley, global CEO of professional services giant Deloitte Touche Tohmatsu, about his book As One: Individual Action, Collective Power. And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on Cisco and "smart growth."