Knowledge Cast looks into the world of Knowledge Management through interviews with advocates in the industry and people who have implemented knowledge management in their organization.
Enterprise Knowledge CEO Zach Wahl again speaks with Barry Byrne, Global Head of Knowledge Management at Novartis and founder and organizer of the Knowledge Summit Dublin conference.In this conversation, Zach and Barry discuss Barry's growing knowledge management team at Novartis, how to measure KM success, and best practices for conducting (and scaling!) knowledge capture before valuable team members leave an organization. They also share what they're most excited about at Knowledge Summit Dublin this year, especially the "salmon of knowledge." For more information on Knowledge Summit Dublin, check it out at https://www.knowledgesummitdublin.com/.Click here to listen to Barry's first Knowledge Cast episode.To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com.EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/Contact Us: https://enterprise-knowledge.com/contact-us/LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Liam Fahey, Partner and Co-Founder at Leadership Forum LLC. In this conversation, Zach and Liam discuss Liam's claim to fame as co-host of the first Knowledge Management conference in 1994, the importance of nomenclature and terminology in securing buy-in for KM initiatives, and why having a KM charter is critical to long-term sustainment. The two also talked about the intersection of KM and intelligence work and how to become a good facilitator. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com.EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/Contact Us: https://enterprise-knowledge.com/contact-us/LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Ahren Lehnert, Principal Taxonomist at Nike.In this conversation, Zach and Ahren discuss the future of taxonomy and artificial intelligence (AI), emphasizing both the augmentation of traditional roles and growth to include new ones, and how to demonstrate the value of a taxonomy initiative for your organization more tangibly. They walk through highs and lows of the taxonomy development and refinement process and the importance of avoiding semantic debt to ensure adaptable solutions that stand the test of time. Ahren also shares his thoughts on the state of the market right now for semantic tools as the influence of AI/ML grows.
Enterprise Knowledge COO Joe Hilger speaks with Naso Kiryakov and Andreas Blumauer, who discuss the recent merger of two prominent companies in the semantic web space, Semantic Web Company and Ontotext, now operating as Graphwise. They highlight the strategic reasons for the merger and its implications for knowledge management and data integration. The conversation also touches on the challenges and opportunities of competing with major players like Microsoft while differentiating their offerings through precision and human-in-the-loop methodologies. Naso and Andreas underscore the importance of "whole data" and its role in unlocking the potential of generative AI and semantic web technologies. This merger represents an exciting step forward in enabling businesses to tackle complex data challenges effectively.
Enterprise Knowledge COO Joe Hilger speaks with Austin Kronz, Director of Data Strategy at Atlan. Atlan is the active metadata platform for the modern data stack. In their conversation, Austin delves into how Atlan positions itself as a “home for data teams,” designed to centralize, automate, and streamline data governance and access. Austin explains that Atlan aims to address the complex needs of today's expanded data teams—ranging from engineers to business analysts—by providing a platform that adapts to various roles and workflows, fostering an environment where all data users can access trusted, well-documented data. Austin highlights the challenges of managing increasingly complex data ecosystems, especially for large enterprises dealing with fragmented and siloed data sources. Atlan tackles these issues by embedding data catalog functionalities directly into the workflows of business intelligence tools, allowing users to access metadata seamlessly without leaving their dashboards. By focusing on transparency, flexibility, and automation, Atlan helps organizations build trust in their data assets, ensuring that users can rely on accurate and contextually relevant data. The discussion also explores how Atlan leverages AI to automate metadata documentation, minimizing the manual burden on data stewards. Austin emphasizes Atlan's commitment to adaptability, positioning the platform as a control plane for data and AI. This forward-looking approach aims to empower organizations to make data-driven decisions effectively while supporting the evolving needs of knowledge management and data governance.
Enterprise Knowledge COO Joe Hilger speaks with Matthieu Besozzi, Head of North America at Linkurious. Linkurious is a leading provider of next-generation graph intelligence solutions, enabling organizations to visualize and explore connections across large datasets. In their conversation, Matthieu discusses how Linkurious empowers users—from analysts to investigators—by making complex data relationships visible and actionable through cutting-edge graph visualization technology. From fraud detection and anti-money laundering to supply chain risk management and cybersecurity, Matthieu explains how organizations are leveraging graph technology to break down data silos, uncover hidden insights, and improve decision-making. Tune in to learn how Linkurious is driving innovation in graph technology and why visualization is key to unlocking the full potential of knowledge graphs at scale. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge COO Joe Hilger speaks with Dorian Selz of Squirro and Dave Clarke of Synaptica to discuss the recent merger of the two companies and the implications for the field of Knowledge Management and AI. The merger brings together Squirro's advanced knowledge discovery capabilities with Synaptica's deep expertise in taxonomy, ontology, and knowledge organization systems. Listen as Dorian and Dave discuss how the merger addresses key challenges in enterprise knowledge management, such as the need for consistent metadata, efficient data categorization, and improved knowledge discovery. They also highlight how their unified solution enables organizations to deliver personalized experiences at scale, while maintaining high levels of consistency and quality.
Enterprise Knowledge CEO Zach Wahl speaks with George Zedginidze, the Head of Knowledge Management at the Green Climate Fund (GCF). George shares his insights and experiences from his six-year tenure at GCF, discussing the critical distinction between tacit and explicit knowledge and the importance of creating relevant knowledge flows within organizations. Zach and George discuss the challenges and strategies of managing knowledge in a hybrid work environment, emphasizing the need for careful spatial planning to promote collaboration. George also provides a candid perspective on why not all knowledge needs to be codified, and the importance of focusing on the value of enhancement rather than the cost of ignorance.
In this episode of Knowledge Cast, Joe Hilger, COO of Enterprise Knowledge, moderates a panel discussion with leading experts in data and semantic layer: Sanjeev Mohan, Malcolm Hawker, and Lulit Tesfaye. The panel delves into the upcoming Semantic Layer Symposium, emphasizing the importance of a semantic layer as a bridge between technical data and business applications. The panelists speak on the practical applications and future of a semantic layer. They agree that a semantic layer could significantly improve data accuracy and efficiency, particularly in AI and ML contexts. This discussion underscores the necessity for organizations to understand and implement a semantic layer to drive better business outcomes and adapt to evolving data landscapes. The Semantic Layer Symposium in Munich aims to provide attendees with concrete examples and best practices, helping them grasp the practical benefits of a semantic layer and how to implement it effectively. Click here to register for the event.
Enterprise Knowledge CEO Zach Wahl speaks with Marco Marcoccia, Director of Knowledge Management at Turner Fleischer. Turner Fleischer is an integrated design studio that does interior design and experiential graphic design, as well as architecture. In their conversation, Zach and Marco discuss the intricacies of knowledge management within the architecture industry, as Marco explains his approach to defining KM, emphasizing the importance of both explicit and tacit knowledge. The discussion also covers the evolution of Marco's career from architecture to knowledge management, the critical role of a supportive CEO, and the importance of fostering a culture that values knowledge sharing. Additionally, the conversation touches on the influence of AI in KM, the importance of continuous learning, and the potential future directions for the field.
Enterprise Knowledge COO Joe Hilger speaks with Sana Remekie , CEO and Co-founder of Conscia.ai. Conscia re-imagines the future of enterprise technology with a practical solution — a low/no-code Digital Experience Orchestration layer (DXO), designed to seamlessly knit together legacy and modern software components without the need for a re-platform or custom code to connect all the pieces. In this episode, Joe and Sana talk about how Conscia technology simplifies the management and integration of data across multiple systems, making it easier for organizations to deliver consistent and accurate information to users and AI systems alike. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with Stephanie Barnes, Stuart French, and Rebecka Isaksson to discuss Knowledge Summit Dublin 2024. In this conversation, the group shares the panels they will be speaking at, what they expect to learn while attending, and evolving landscape of knowledge management, especially in light of generative AI's impact on the field. They also explore themes of creativity, innovation, and the vital role of tacit knowledge. To learn more about Knowledge Summit, and register for the event, go to https://www.knowledgesummitdublin.com/ To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge COO Joe Hilger speaks with Doug Kimball, Chief Marketing Officer of Ontotext. Ontotext, known for its product GraphDB, specializes in semantic knowledge graphs, which are potent tools for structuring, representing, and sharing information through connected concepts. In their conversation, Joe and Doug discuss the significance and application of semantic graph databases in solving knowledge management (KM) challenges. Doug emphasizes that knowledge graphs are crucial for solving data and knowledge management issues across various industries. The conversation also touches on the interconnection of information silos, the concept of digital twins, and the importance of semantic layers for effective data management. They discuss the role of semantic graph databases in enabling advanced applications like generative AI and the future of knowledge management technologies, highlighting the shift towards semantic understanding and interconnected data. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Scott Leeb, Chief Knowledge Officer at Fragomen. Fragomen is a leading firm dedicated to immigration services worldwide. In this conversation, Scott shares his seasoned perspective on transforming intelligence into actionable advice, especially within the dynamic environment of a leading law firm. The discussion navigates through the essence of knowledge management, emphasizing its role in decision support and strategic planning. Scott articulates how the right information, delivered timely and in the preferred format, can significantly influence decision-making processes. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge COO Joe Hilger speaks with Malcolm Hawker, Head of Data Strategy at Profisee. Profisee's cloud-native MDM solution fully cleans and unifies data for your organization, and can easily scale up, down, and across your different business functions — so your organization can finally make it happen. In this episode, Joe and Malcolm discuss Malcolm's journey in data management, the evolution of MDM (Master Data Management), and the future of data leadership. Malcolm shares insights from his extensive career, emphasizing the importance of governance, MDM's value, and the challenges of ensuring data quality and utility across enterprises. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Rachad Najjar, Organizational Learning Leader at GE Vernova. GE Vernova brings together GE's portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. In their conversation, Zach and Rachad cover creating adaptive spaces for knowledge exchange, overcoming barriers to knowledge sharing, and the importance of psychological safety. They explore strategies for making tacit knowledge accessible, including community engagement and leveraging technology, while also delving into the challenges of measuring the impact of knowledge management initiatives. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with guests Barry Byrne, Darryl Wing, Scott Leeb, and Bill Kaplan about Knowledge Summit Dublin 2024. In this discussion, the group speaks about the creation of the event, what they will be speaking about during the conference, the future of generative AI, and what they expect to learn while attending. To learn more about Knowledge Summit, and register for the event, go to https://www.knowledgesummitdublin.com/ To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
In this episode of Knowledge Cast, CEO Zach Wahl is joined by his colleagues Joe Hilger, Lulit Tesfaye, and Ashleigh Faith as they discuss the Semantic Layer in the context of knowledge management. They define the Semantic Layer and explore how it can enhance knowledge graphs, taxonomies, and content management, focusing on client feedback, industry surveys, and expert interviews and how they can provide valuable insights into this innovative approach to managing information. Tune in to learn more about the potential of the Semantic Layer in knowledge management! To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Barbara Fillip, Senior Advisor of Knowledge Management at Chemonics International and adjunct professor at George Mason University. Founded in 1975, Chemonics is a leading global sustainable development firm with 6,000 experts in more than a hundred countries around the globe. In their conversation, Barbara emphasizes the importance of understanding our own knowledge habits, the exciting possibilities that knowledge management presents as a bridge to artificial intelligence, and the challenge of moving valuable knowledge from community discussions and social networks into a prominent and lasting place within an organization. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge COO Joe Hilger speaks with Matthieu Jonglez, Vice President of Technology at Progress. Progress' mission is to be the trusted provider of the best products to develop, deploy, and manage high impact applications. Two of them, MarkLogic and Semaphore, are used to solve complex data problems by delivering data agility. In this episode, Joe and Matthieu discuss how MarkLogic and Semaphore address customer needs, the importance of context with your data, and the future of Artificial Intelligence at Progress. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge COO Joe Hilger speaks with Jeff Jonas, Founder and CEO of Senzing. Senzing is a powerful and easy-to-use entity resolution API designed for developers. Senzing software enables organizations of all sizes to gain highly accurate and valuable insights about who is who and who is related to whom in data. In this episode, Joe and Jeff discuss the power of conversational search, the rise of large language models, and future of entity resolution. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge (EK) is once again playing a central role at the upcoming KMWorld Conference in Washington, DC. EK is delivering eleven sessions throughout KMWorld and the associated events, including Taxonomy Boot Camp, Enterprise Search & Discovery, Enterprise AI World, and Text Analytics Forum. EK is offering an array of thought leadership sessions sharing approaches and methodologies. Listen in at this episode of Knowledge Cast in which EK CEO Zach Wahl speaks with the various EK presenters for KMWorld 2023. Each presenter talks about what their session will be about and what you can hope to learn by attending their presentation at the conference. Our schedule includes: ASML's Taxonomy Adventure - Taxonomy Boot Camp - November 6th - Tatiana Baquero Cakici, EK Senior Consultant co-presenting with Daniel Canter, Learning & Knowledge Management, KM Program Manager, ASML and Dutch KM Network Building an Innovative Learning Ecosystem at Scale with Graph Technologies - Taxonomy Boot Camp - November 6th - Laurie Gray, EK Principal Consultant, co-presenting with Kate Vilches, Knowledge Management Lead, Ulteig Taxonomy Showdown—Point/Counterpoint With Taxonomy Experts - Taxonomy Boot Camp - November 7th - Zach Wahl, EK CEO, and Tatiana Baquero Cakici, EK Senior Consultant Nonprofit KM Journey to Success: Lessons & Learnings - KMWorld - November 7th - Sara Duane, EK Consultant Enterprise KM & Learning - KMWorld - November 9th - Taylor Paschal, EK KM Consultant Building KM Archetypes - KMWorld - November 9th - Taylor Paschal, EK KM Consultant Enterprise AI: Using Knowledge Graphs & Data Fabric as a Pillar for AI - Enterprise AI World - November 9th - Lulit Tesfaye, EK VP & Partner, Knowledge & Data Services co-presenting with Jans Aasman, CEO, Franz Inc KM & eLearning: Improving Learner Experience & Business Outcomes - KMWorld - November 9th - Deneena Lanius, EK Senior Consultant co-presenting with Melinda Geist, Digital Operations Manager, Sales and Marketing, Intel Enterprise Cognitive Architectures: How LLMs Like ChatGPT Will Integrate With the Enterprise - Text Analytics Forum - November 9th - Ethan Hamilton, EK Analyst co-presenting with Joe Hilger, EK COO Scaling Knowledge Graph Architectures With AI - Text Analytics Forum - November 9th - Sara Nash, EK Principal Consultant, co-presenting with Urmi Majumder, EK Principal Consultant Road Maps for Future Enterprise Search & Discovery - Enterprise Search & Discovery - November 9th - EK COO Joe Hilger To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
In this special episode of Knowledge Cast, CEO Zach Wahl is joined by his colleagues Joe Hilger and Lulit Tesfaye to discuss the intersection of knowledge management and artificial intelligence (AI). They explore what AI means in the context of knowledge management and how it can be leveraged to solve various problems in the field. Tune in to gain a deeper understanding of the role of AI in knowledge management and its potential impact on organizations. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge COO Joe Hilger speaks with Leslie Farinella, Chief Strategy Officer at Xyleme. Xyleme provides an intelligent learning content management system (LCMS) for the development, management, delivery, and syndication of content at scale. Xyleme has a line of products and solutions directly tailored to the specific needs of Chief Learning Officers (CLOs), learning managers, instructional designers, and their teams. In this discussion, Joe and Leslie discuss the benefits of a component-based LCMS, how Xyleme manages content chaos, and where generative AI fits within a content system. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Stan Garfield: KM Author, Speaker, and Founder of the SIKM Leaders Community. Stan spent 8 years at Deloitte leading communities and enterprise social networking. Prior to that, he spent 25 years at HP, Compaq, and Digital Equipment Corporation. Stan launched Digital's first knowledge management program in 1996, helped develop the corporate KM strategy for Compaq, and led the Worldwide Consulting & Integration Knowledge Management Program for HP. Stan has published over 900 articles on leadership, innovation, knowledge management, communities of practice, enterprise social networks, and social media. He is also the author of the Profiles in Knowledge series featuring knowledge management thought leaders.
Enterprise Knowledge CEO Zach Wahl speaks with Carrie Boron, a contracted Senior Knowledge Management Analyst at the W.K. Kellogg Foundation (WKKF). WKKF, now one of the largest philanthropic organizations in the United States, was founded in 1930 to provide all children with an equal opportunity to thrive. Carrie Boron guides the Knowledge, Data & Learning team on the design and implementation of KM processes and systems to help answer the foundation's call for greater knowledge sharing; she strives to equip people dedicated to advancing social good with the knowledge, skills, and people connections they need to do their best work. In their conversation, Carrie discusses the importance of using different mediums and communication modes to cater to different learning styles, and the value of capturing and raising up knowledge from individuals at all levels of the organization, not just leadership. Additionally, Carrie highlights the significance of seeking feedback and acting on it, as well as involving people from the beginning when implementing new technologies. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Reginald Adams, Director of Information Development at ADP. ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration, and more. With over 10 years of experience in Knowledge Management, Reginald has worked in a variety of industries before coming to ADP. In conversation with Zach, Reginald emphasizes the importance of continuous improvement in Knowledge Management. He compares managing knowledge to tending a garden, where there is always work to be done, such as removing weeds and making improvements. He also discusses the need to educate stakeholders about the evolving nature of knowledge and the importance of consistent adjustment and refinement. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter/X: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Katie Stone, Director of Knowledge Management at Berry Appleman & Leiden LLP (BAL). BAL is a global firm singularly focused on meeting the immigration challenges of corporate clients around the world. The BAL Knowledge Management team researches, creates, and maintains this content and these process work flows in our proprietary legal database and utilizes first-to-market technologies such as AI and RPA to enhance the user experience. In their conversation, Zach and Katie discusses how BAL handles Knowledge Management. They also talk about the importance of networking, attending conferences, and becoming a speaker for those looking to grow in the field of KM. Katie suggests that individuals should develop a clear and concise elevator pitch to explain what knowledge management means to them and how it adds value to their organization. She also emphasizes the importance of documenting everything that the KM team does and using metrics to demonstrate its value to stakeholders within the organization. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter: https://twitter.com/ekconsulting
Enterprise Knowledge COO Joe Hilger speaks with Rick Nucci, Co-Founder and CEO of Guru. Guru is an all-in-one tool that keeps your team connected and puts all of the information they need in one place, going beyond your average knowledge base. Guru just released Assist, their new generative AI writing assistant that will help users instantly summarize, refine, and improve their knowledge in Guru. This complements their other recent release, Answers, which enables you to connect your company's apps to Guru and access information instantly. In this conversation, Joe and Rick talk about the benefits of Guru, how it can help an organization improve their knowledge management, and how generative AI works in the industry. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Jean-Claude Monney, Managing Partner and co-founder of The Monney Group, a boutique coaching and consulting company founded in 2009. Until 2017, Jean-Claude served as Chief Knowledge Officer at Microsoft Consulting Services, where he and his team re-imagined the division's Digital Workplace knowledge management and collaboration platform on Microsoft O365 that was launched in 2014 and used as a reference model by many customers. He is currently on the advisory board of Kent State University's School of Information for their KM master's program. In conversation with Zach, Jean-Claude focuses on knowledge management and its importance in decision-making and innovation. He defines knowledge management as a process loop of creating, sharing, reusing, and creating new knowledge, emphasizing the critical role it plays for companies in innovation. This episode highlights the value of implementing knowledge management practices in any work setting to improve decision quality and time to knowledge. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter: https://twitter.com/ekconsulting
Enterprise Knowledge COO Joe Hilger speaks with Stephen Bedford, Product Director at ClearPeople, the company behind Atlas. Atlas is a Digital Workplace and Intranet Platform that connects people to what matters at work. In a single and intuitive interface, Atlas connects the digital tools, information, and knowledge that people need to do their jobs well. In this conversation, Joe and Stephen talk about how Atlas simplifies knowledge sharing, collaboration, and communication by streamlining your company's digital tools and competencies into a single, accessible experience. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Christianne Beasley, Principal of Knowledge Management at Getty Images, a preeminent global visual content creator and marketplace offering a full range of content solutions to meet the needs of any customer—no matter their size—around the globe. Christianne is a librarian-turned-knowledge manager with close to two decades of library experience, managing print and digital collections and encouraging access to information in new and innovative ways. In conversation with Zach, Christianne discusses the role of technology for contact management and expertise finding, Getty's enterprise Knowledge Management strategy, and the importance of setting KM goals. To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com. EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/ Contact Us: https://enterprise-knowledge.com/contact-us/ LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/ Twitter: https://twitter.com/ekconsulting
Enterprise Knowledge CEO Zach Wahl speaks with Zsolt Olah, Senior Learning Technologist at Amazon. Zsolt has worked at Amazon, the largest online retail store in the world, since August 2020, working his way up from managing digital learning and experience, to developing learning technology and strategy for employees. His role at Amazon positions him to enable teams to deliver measurable value and success, ensuring that learning is not only fun and engaging, but also positively impacts the work environment. Zsolt is the author of "Engage the WorL&D" and actively engages with and fosters online learning communities. In conversation with Zach, Zsolt discusses the difference between memorizing and understanding information, draws comparisons between training and the middle finger, and provides his insight into how teams can combine learning and KM to collaborate more effectively. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.
Enterprise Knowledge COO Joe Hilger speaks with Ashu Roy, CEO of eGain Corporation. eGain is a leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve the customer experience, optimize service processes, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs. In this conversation Joe and Ashu talk about a knowledge-powered customer engagement suite that uses AI and findability to provide fast answers to customer service, customer self-service, employee experience, and sales inquiries. They also discuss how eGain can reduce handling time and be used as a recruitment tool, as well as its aim to combine knowledge management and graphs to create living knowledge and trust.
Enterprise Knowledge CEO Zach Wahl speaks with Evan Shenkman, Chief Knowledge and Innovation Officer at law firm, Fisher Phillips. Fisher Phillips implements KM activities that involve improving processes behind the scenes, collaborating with clients, trying innovative solutions, and incorporating data analytics; as CKIO, Evan focuses on making attorneys more efficient through enhanced collaboration and innovation with their clients. Evan has over 10 years of experience in Knowledge Management, and has been at Fisher Philips for 3 of them. In this conversation, Evan discusses Knowledge Management and the outcomes it strives for, including smarter, faster, better, more consistent, and higher quality results. Editor's Note: After recording this podcast, it was announced that Evan and his firm had been working with legal AI company Casetext to help develop the first Reliable AI Legal Assistant, “CoCounsel,” and Fisher Phillips was the first major law firm to deploy that GPT-4-powered technology. The KM and Legal Innovation needle keeps charging forward at Fisher Phillips.
Editor's Note: This episode was recorded in late 2022. Since then, Adrienne has joined the digital and content strategy practice at Evolving Web, a Drupal-focused web design and development agency, as a Senior Digital Strategist In this episode, Enterprise Knowledge CEO Zach Wahl speaks with Adrienne Smith, former Associate Director of Knowledge Management at Ubisoft. She was responsible for helping teams share knowledge, collaborate, and innovate within the organization and worked with multiple disciplines to emphasize that collective intelligence is important in order to create the optimal work experience. Adrienne also worked to make sure teams understood the benefits and importance of knowledge sharing in actively promoting and cultivating a culture in which failure is accepted in order to drive innovation. After six years leading various KM functions at Ubisoft, Adrienne recently joined a Drupal-focused web design and development agency to build out their digital and content strategy practice. Alongside an interdisciplinary team of designers, developers, and strategists, Adrienne is providing client-facing services including information architecture, taxonomy development, and content governance, as well as internal KM and process optimizations, from implementing digital asset management to streamlining lead evaluations and RFP responses.
Enterprise Knowledge CEO Zach Wahl speaks with Gary Wyatt, Senior Group Knowledge Manager at HSBC, a global financial services organization that serves over 40 million customers worldwide. Gary is an award-winning knowledge management consultant with over 22 years of diverse experience across multiple roles, countries, languages, and industries, and he is focused on delivering tangible, measurable results for his clients. In conversation with Zach, Gary discusses the importance of a user-centered mindset in achieving KM success, the value of networking with other KM professionals, and the benefits of implementing holistic solutions instead of relying on technology alone as a "quick fix."
Enterprise Knowledge CEO Zach Wahl speaks with Bill Balko, former Chief Knowledge Officer at Defense Information Systems Agency (DISA). DISA, a Department of Defense combat support agency, provides information technology and communications support to any individual or system contributing to the defense of the United States. Bill, who has been at DISA since 2007, discusses the importance of fostering knowledge management within the government and between government organizations, and speaks about embedding knowledge capture into the work people do every day in order to achieve the "Holy Grail of knowledge management, data management, organizational management, and workforce development: all of that working in concert."
In this very special episode of Knowledge Cast, CEO Zach Wahl speaks with fellow EKers Joe Hilger and Rebecca Wyatt about the resurfacing trend of Enterprise KM Portals. Listen as three of knowledge management's leading voices discuss the common challenges and use cases these portals can address, the best combinations of core components, and what's so exciting about the new-and-improved KM Portals gaining prevalence today (hint: personalization and context might have something to do with it).
Enterprise Knowledge CEO Zach Wahl speaks with Sandrine Krasnopolski, Knowledge Management Director at Fragomen, the largest immigration law firm in the world. With 25+ years of experience in immigration, people, project, and knowledge management, Sandrine specializes in successfully leading teams, implementing knowledge management initiatives, and developing process efficiencies to support optimal client service and insightful content development. In conversation with Zach, Sandrine discusses the unique role of knowledge management at Fragomen as an incubator and delivery system for knowledge and as a revenue generating venture.
Enterprise Knowledge CEO Zach Wahl speaks with Taylor Paschal, Senior Knowledge Manager at Noom, a consumer-led digital health company that helps people live healthier, happier lives. Over the course of her 4 years at Noom, the Knowledge Management program has supported more than 3,000 employees by building a knowledge base of over 11,000 articles, developing relationships with hundreds of SMEs and stakeholders from across the company, and aligning with training initiatives delivered as integrated experiences across Knowledge and Learning Management Systems. Taylor is a KCS-Certified Knowledge Management practitioner specializing in implementing and scaling cutting-edge KM programs. She focuses on company-wide solutions that support business outcomes, deliver engaging content experiences, and optimize workflows to enable the participation of diverse audiences in knowledge sharing and learning. In conversation with Zach, Taylor discusses the opportunities and challenges in implementing a new KM technology within her organization, the benefits of a KM approach that walks the line between people and technology, and where KM does (and should) sit within the enterprise.
Enterprise Knowledge CEO Zach Wahl speaks with Maureen "Mo" Weinhardt, Director of Knowledge Management & Content Creation at Mach49, a growth incubator for global industries. An avid learner, Mo's passion for developing exceptional people, programs, and content inspires her work to improve complex organizational systems and support dynamic, cross-functional teams. In conversation with Zach, Mo discusses how the scope of Knowledge Management affects daily meetings, KM's role in managing the technical stack at Mach49, the creation and curation of learning content, and much more.
In this episode, we present the live recording of KMWorld 2022's Closing Keynote. Enterprise Knowledge CEO Zach Wahl speaks with a guest panel about their thoughts on this year's event and ideas for future events. Featuring: Phaedra Boinodiris, Principal Consultant for Trustworthy AI at IBM Jean Claude Monney, Digital Workplace & KM Advisor at The Monney Group, LLC Gloria Burke, Global Director of Knowledge Management at Slalom Larry Prusak, Author of The Smart Mission - NASA's Lessons for Managing Knowledge, People, and Projects
At KMWorld this year, Enterprise Knowledge set up a pop-up podcast studio to talk with guests at the conference. In this episode of Knowledge Cast, we bring you more of our favorite conversations from these recordings. EK COO Joe Hilger speaks with John Lewis from Searchblox and Walter Mayo from expert.ai about the products they showcased this year and what they can do for your knowledge management organization.
At KMWorld this year, Enterprise Knowledge set up a pop-up podcast studio to talk with guests at the conference. In this episode of Knowledge Cast, we bring you our favorite conversations from these recordings. EK CEO Zach Wahl speaks with Yonah Levenson from Rutgers University, Daniel Canter from ASML, and Sarah Jacobson from MinterEllison.
In this episode of Knowledge Cast, Enterprise Knowledge's thought leaders give a sneak peek into what they will be speaking about at KMWorld 2022. KM World (or, the Knowledge Management & Enterprise Solutions Conference) is the world's leading knowledge management event, and EK is again playing a central role, leading twelve sessions throughout the conference. This year's proceedings will take place at the JW Marriott in Washington, DC on November 7 – 10, 2022. For more information on KMWorld, check out their website at https://www.kmworld.com/Conference/2022.
Enterprise Knowledge CEO Zach Wahl speaks with Barry Byrne, Global Head of Knowledge Management Strategy at Novartis, one of the world's largest pharmaceutical companies. He joined Novartis from the Irish Defence Forces, where he led a multi-award winning Knowledge Management program as the Chief Information and Knowledge Management Officer. In conversation with Zach, Barry discusses the importance of leadership in KM programs, he also speaks about Novartis' focus on connecting the dots across different KM efforts in Novartis globally and how powerful communities have been in this journey. Technology is also a big focus for Barry's team, and they are leveraging cutting edge AI combined with a knowledge sharing culture to unleash the power of their people.
Enterprise Knowledge CEO Zach Wahl speaks with Bryan Yee, Director Of Knowledge Management at Amgen, one of the world's largest biotechnology companies. Bryan has been at Amgen for over 16 years and has served as the Director of Knowledge Management since 2019. His team is focused on tapping into the collective genius of drug developers, with a specific focus on fostering a culture of psychological safety and leveraging data science to reduce the friction of knowledge sharing and discovery.
Enterprise Knowledge CEO Zach Wahl speaks with Mirna Lessinger, Senior Program Manager in CSS Business Transformation at Atlassian, where she is currently focused on program delivery for the Talent Enablement team. Mirna has led Knowledge Management, Support Operations, and Customer Experience initiatives for over 10 years at tech companies like Okta and Innovative Interfaces. With a Master in Library and Information Science from University of Washington, her background is a blend of IT Management, Knowledge and Information Science, and Corporate Innovation.
Enterprise Knowledge COO Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 years. ProcedureFlow allows organizations of all sizes to document their processes online in simple hyperlinked flowcharts. Once processes are mapped, you can use them to reduce training time, ensure consistency, and socialize your workflows to improve them. ProcedureFlow ensures teams get accurate information at the exact moment they need it, improving proficiency whether you're a tenured employee or a brand new hire.
Enterprise Knowledge CEO Zach Wahl speaks with Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services. Liz has worked to deliver a better customer experience for the US government, enabled by knowledge management, for the past 3 years. She has also established an enterprise-wide knowledge management system aligned with the mission and vision of the USDA Contact Center and GSA IT Modernization Centers of Excellence. Liz has a PhD in Knowledge Management and is a dynamic leader who transforms complex knowledge into accessible, understandable content for a delightful user experience.
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