Podcasts about Knowledge base

Episode Title: GPTs Replaced Endless File SearchingShow Notes:In this episode of the B2B Marketing Excellence & AI Podcast, I talk about a common frustration — when your computer crashes and you're forced to transfer everything. That happened to me recently, and instead of just moving over cluttered files, I decided to create a better system.I used this opportunity to build personalized GPTs (Generative Pretrained Transformers) inside ChatGPT to help me organize information so I could stop digging through folders, spreadsheets, and emails. Now, instead of asking “Where did I save that?” — I just ask my GPT.These GPTs have become my go-to system for locating key client information, marketing materials, podcast outlines, and internal resources — all in seconds.If you're overwhelmed by digital disorganization or tired of repeating the same searches, this episode will show you how to use AI to create a centralized, accessible, and reliable system for storing and retrieving information.You'll learn:Why I decided not to keep transferring messy files across computersHow GPTs help organize and recall key information instantlyReal-world examples of how I use GPTs to support client work and daily operationsSimple ways to get started creating your own GPT-based document systemAt World Innovators, we're all about helping B2B brands and Executives find smarter ways to reach the right audience — and that starts with staying organized internally. GPTs are one tool that's helping us (and our clients) reduce clutter and increase clarity. Watch the Bonus Video: How to Create Your Own GPT- https://youtu.be/2NNt4f88qNw?si=KniJVppBV3CSuafpEpisode Breakdown:00:00 A Rough Week with Technology 03:21 Setting Up Your Own GPT 04:58 Practical Applications of GPTs 08:27 Training and Optimizing Your GPT 12:50 Benefits of GPTs for Teams 15:18 Final Thoughts and Encouragement

This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking. Join Modal, Skydance Animation, and today's innovative AI tech companies who upgraded to OCI…and saved.    Offer only for new US customers with a minimum financial commitment. See if you qualify for half off at http://oracle.com/eyeonai  In this episode of Eye on AI, host Craig Smith speaks with Prashanth Chandrasekar, CEO of Stack Overflow, about how one of the internet's most trusted platforms for developers is adapting to the era of generative AI. With over 60 million human-curated Q&A pairs, Stack Overflow is now at the center of AI development — not as a competitor to large language models like ChatGPT, but as a foundational knowledge base that powers them.   Prashanth breaks down how Stack Overflow is partnering with OpenAI, Google, and other LLM providers to license its data and improve AI accuracy, while also protecting the integrity of its community. He explains the rise of OverflowAI, how Stack Overflow for Teams is fueling enterprise-grade co-pilots, and why developers still rely on expert human input when AI hits its “complexity cliff.” The conversation covers everything from hallucination problems and trust issues in AI-generated code to the monetization of developer data and the evolving interface of the web.   If you want to understand the future of developer tools, AI coding assistants, and how human knowledge will coexist with autonomous agents, this episode is a must-listen.   Subscribe for more deep dives into how AI is reshaping the world of software, enterprise, and innovation. Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI (00:00) Intro (02:31) Prashanth's Journey from Developer to CEO   (05:18) Why Stack Overflow is Different from GitHub   (08:51) The Power of Community and Human-Curated Knowledge   (12:53) Stack Overflow's Data Strategy for AI Training   (17:26) Why Stack Overflow Isn't Competing with OpenAI   (20:36) How Stack Overflow Powers Enterprise AI Agents   (26:13) OverflowAI, Gemini, and the Future of Dev Workflows   (30:09) Inside Stack Overflow for Teams   (33:29) Safeguarding Quality: The Fight Against AI Slop   (38:32) Licensing, Attribution, and Protecting the Knowledge Base   (43:19) Business Strategy in the Age of Generative AI  

"Wie du deinen inneren Kritiker zum Schweigen bringst

Send us a textWhat would our lives look like if we had learned financial literacy from an early age? Sean Lax, who joined us on Essential Mental Healing, answers this question through his remarkable journey from childhood homelessness to successful real estate agent.Sean's story begins in suburban St. Louis where his family embodied the American dream – until they lost everything in 1992. At just 12 years old, Sean experienced the devastating shift from comfort to sleeping in the family car. This profound early experience instilled in him a deep fear of financial insecurity that would follow him for decades.With raw honesty, Sean shares how joining the Air Force at 18 provided stability but not financial wisdom. Despite earning regular paychecks, he lived paycheck-to-paycheck until a Black captain mentored him about homeownership. This pivotal relationship led to his first home purchase at 22 during the 2008 housing crash – the beginning of his financial awakening.What makes Sean's story particularly powerful is his vulnerability around mental health. He discusses the psychological impact of financial insecurity and advocates for breaking the stigma around therapy in the Black community, especially for men. His perspective on utilizing both traditional therapy and community resources like barbershops, churches, and family elders offers listeners practical avenues for healing.Now a successful real estate agent with millions in sales, Sean approaches his work with unique empathy, treating clients like family because he understands the profound importance of home. His journey illustrates how financial education can transform lives, while his advice on humility, perseverance, and utilizing free financial resources provides actionable wisdom for listeners at any stage of their financial journey.Whether you're facing hardship or building wealth, Sean's story reminds us that our past doesn't determine our future. Join us for this inspiring conversation that proves it's never too late to learn, grow, and create financial security.Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Enterprise Knowledge CEO Zach Wahl again speaks with Barry Byrne, Global Head of Knowledge Management at Novartis and founder and organizer of the Knowledge Summit Dublin conference.In this conversation, Zach and Barry discuss Barry's growing knowledge management team at Novartis, how to measure KM success, and best practices for conducting (and scaling!) knowledge capture before valuable team members leave an organization. They also share what they're most excited about at Knowledge Summit Dublin this year, especially the "salmon of knowledge." For more information on Knowledge Summit Dublin, check it out at ⁠https://www.knowledgesummitdublin.com/⁠.Click ⁠here⁠ to listen to Barry's first Knowledge Cast episode.To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

"Die unbequeme Wahrheit: Warum Geld nicht dein Problem löst"

Send us a textHave you ever noticed how life seems to move in cycles? That's because there truly is nothing new under the sun.In this soul-nourishing conversation, Janet and Candace explore how ancient patterns repeat throughout our lives while revealing that our unique power lies in how we respond to these timeless challenges. Janet shares her journey back to veganism and how physical nourishment connects to spiritual growth, remembering that "what I put in this body determines how this body is going to be." Meanwhile, Candace reflects on how our trauma responses often perpetuate familiar cycles that feel safe but might be holding us back from authentic healing.The mother-daughter duo discusses how the parent-child relationship naturally transforms over time – from parents caring for children, to a period of independence, to adult children eventually helping aging parents navigate new challenges like technology. Janet humorously compares teaching parents technology to "changing diapers," illustrating how role reversals are simply part of life's natural progression. Their conversation explores how observation and presence, rather than performance, creates the deepest connections with loved ones.Most powerfully, they remind us that finding goodness in difficult situations can dramatically change our trajectory. While circumstances may follow predictable patterns, our response to them doesn't have to. As Candace suggests, "magnify what is good and continue to search for those things and you will draw those things to you more often."Ready to break old patterns? Listen now to discover how ancient wisdom can transform your modern life. Then share your own story of transformation with us – we'd love to feature different perspectives on healing family relationships in future episodes.Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Enterprise Knowledge CEO Zach Wahl speaks with Liam Fahey, Partner and Co-Founder at Leadership Forum LLC. In this conversation, Zach and Liam discuss Liam's claim to fame as co-host of the first Knowledge Management conference in 1994, the importance of nomenclature and terminology in securing buy-in for KM initiatives, and why having a KM charter is critical to long-term sustainment. The two also talked about the intersection of KM and intelligence work and how to become a good facilitator. To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

Du willst Freiheit – aber lebst im Käfig der Erwartungen? Zeit auszubrechen!

Send us a textMichael Pereira's journey from corporate traveler to autism advocate began when his son Christian started showing developmental concerns around his first birthday. Like many parents, Michael and his wife initially struggled with denial – a phase he now recognizes was rooted in focusing on their own feelings rather than their child's needs. "The extent of denial reflects the extent of selfishness," Michael shares with remarkable candor, explaining how acceptance finally allowed them to move forward and create real solutions.The turning point came when COVID temporarily halted Michael's 80% travel schedule, revealing how his son's symptoms improved with his consistent presence. When travel resumed, Christian's difficulties with transitions, head-banging behaviors, and communication regressions returned, ultimately leading to his autism diagnosis. Rather than immediately seeking external support groups, the family chose to strengthen their internal bonds first – a powerful reminder that healing journeys aren't one-size-fits-all.What makes Michael's story particularly valuable is how personal challenge transformed into purpose. Frustrated by financial advisors who couldn't address special needs planning without trying to sell products, he created The Autism Voyage, a resource helping families navigate everything from early diagnosis to financial security. His comprehensive approach focuses on three critical areas: income protection strategies, using life insurance to fund special needs trusts, and long-term care planning – protections many families don't realize they need until it's too late.Beyond practical advice, Michael offers profound wisdom about balancing the needs of both his children (Christian with autism and three-year-old Amanda), choosing positive mindsets daily, and embracing discomfort as necessary for growth. As former IBM CEO Ginni Rometty wisely noted, "Growth and comfort cannot coexist." For anyone navigating unexpected challenges in parenting or life, these words and Michael's lived experience offer both comfort and courage to move forward.Michael Pereira, Founder of The Autism Voyage®, helps parents of special needs children navigate financial and life-planning challenges. As a financial professional focusing on insurance planning, and autism dad himself, Michael knows firsthand how critical it is to have a proactive plan in place. His mission is to bridge the gap between insurance strategies and real-life challenges, empowering families to secure their future with confidence. No one understands the challenges, wins, and fears quite like another parent walking this path.Website: www.TheAutismVoyage.comInstagram Personal: https://www.instagram.com/autismdrivendad/  Instagram TAV: https://www.instagram.com/theautismvoyage/ Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Warum dein NEIN für andere dein größtes JA zu dir selbst ist!

Send us a textTired of failed relationships? You might be asking one person to fill too many intimacy needs. In this deeply thoughtful episode, relationship expert Tannaz shares her transformative concept of the six intimacy tanks we all have: physical (non-sexual touch), sexual, emotional, experiential, intellectual, and spiritual connection.Instead of expecting a single person to fill every tank, Tannaz encourages taking inventory of your relationships to identify who fills which roles in your life. When your partner lacks emotional capacity, who else can you turn to? Which tanks are non-negotiable for your romantic relationships? This perspective removes the crushing weight of expecting partners to "be everything" while honoring our need for community.The conversation takes a powerful turn when Candace vulnerably shares her post-divorce experience with a situationship, revealing how honesty about what she could and couldn't give transformed a confusing dynamic into a nurturing friendship. "When I can't give you what you deserve, I need to be honest about that," she reflects, demonstrating how candor creates safety in relationships.Tannaz, who left a law career after witnessing too many divorces, explains the crucial components of relationship healing: cognitive understanding paired with somatic bodywork to help our nervous systems feel safe enough for change. "We will always choose familiar chaos over unfamiliar peace," she notes, highlighting why we stay in dysfunctional patterns.Whether you're single, dating, partnered, or married, this episode offers practical tools to evaluate your relationships and create more intentional connections. As Tannaz reminds us: "Your presence matters — you were born with a unique blueprint to share gifts with the world."Tannaz Hosseinpour is a certified life coach specializing in relationships—both with oneself and with others. With an academic background in conflict resolution law and counselling psychotherapy, she blends neuroscience, psychology, and mindfulness to help individuals regulate their nervous system and build healthy, secure connections. Explore more resources at minutesongrowth.com, where Tannaz offers a free ebook on nervous system regulation and consultations for those seeking relationship guidance.Website: www.minutesongrowth.comInstagram: www.instagram.com/minutesongrowthApple Podcast: https://podcasts.apple.com/ca/podcast/minutes-on-growth/id1294464255Spotify: https://open.spotify.com/show/6L0KjxeqLW0WFMsHVJnQe0Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Steckt dein Business fest? Hast du das Gefühl, dass du trotz aller Mühe nicht weiterkommst? Die harte Wahrheit ist: DU bist das Problem! Aber keine Sorge – das bedeutet auch, dass DU die Lösung bist.

Send us a textIt's Therapy ThursdayYour screen time is shaping you in ways you might not realize. Every show, movie, and social media scroll leaves an imprint on your mind, influencing everything from your daily thoughts to how you interact with others.Candace and Janet take us on a revealing journey through their personal media consumption habits, examining how what we watch creates a "mental diet" that nourishes or depletes us. Candace shares the surprising story of experiencing her first panic attack while watching a television drama during her separation, highlighting the powerful connection between emotional vulnerability and media consumption. Janet explains why she deliberately avoids fear-based news programming, choosing instead content that fosters hope and community connection.The conversation takes delightful turns as the hosts laugh about their Grey's Anatomy obsession leaving them convinced they could diagnose medical conditions ("I could probably give some surgery!"), while also exploring deeper territory about how religious programming can bring ancient texts to life. The contrast between "trash TV" and spiritual content reveals that it's not about judging what we watch, but rather understanding its impact on our mental well-being.What makes this discussion particularly valuable is the practical wisdom shared. The hosts suggest mindfully observing how different shows affect your mood, behavior, and outlook, then adjusting accordingly. They explore how algorithms shape what appears in our feeds and how we can take control by deliberately curating content that aligns with our values and goals.Whether you're a binge-watcher, social media scroller, or selective viewer, this conversation will transform how you think about your screen time. Take a moment to reflect on your own media habits – are they feeding your mind with what truly nourishes you? Subscribe now and join our community of mindful media consumers who are learning to harness the power of what they watch to create more positive, purposeful lives.Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllcTo be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Micah Walje is the Co-Founder of Contractors, Closers, and Connections of Kansas City.   In this episode of Specified Growth Podcast, Micah talks about the importance of proactively building your knowledge base. He also discusses being an intrapreneur versus an entrepreneur, how CCC of Kansas City is bringing stakeholders together, being a ‘professional networker' in the construction industry, and more. Don't miss this episode of Specified Growth Podcast!     Please reach out if you have any feedback or questions. Enjoy!    Twitter: @TatsuyaNakagawa Instagram: @tats_talks LinkedIn: Tatsuya Nakagawa  YouTube: Tats Talks www.tatstalk.com www.castagra.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Jim is joined by Craig Swanson as they delve into the world of custom GPTs and their applications. They discuss how to utilize AI for tasks like copywriting and strategy development, and learn about the advancements in AI tools such as ChatGPT and Claude. They also showcase practical implementations, from setting up knowledge bases to effective prompt engineering. Tune in to see real-world examples of how custom GPTs can enhance productivity and creativity, and get insights on upcoming AI innovations and tools. TOPICS DISCUSSED IN TODAY'S EPISODEDevelopment of AI ToolsSelecting Appropriate AI ToolsCustom GPTs: Adding Personalization to AITechniques for Effective Prompt EngineeringUses of Custom GPTsCreating a Knowledge Base for GPTsExamples and Case Studies from Real-World ScenariosAdvanced AI Functions and In-depth ResearchExpanding AI in Teams and Future StrategiesConclusion and Future PerspectivesResources:Jim Huffman websiteJim's TwitterGrowthHitThe Growth Marketer's PlaybookAdditional episodes you might enjoy:Startup Ideas by Paul Graham (#45)Nathan Barry: How to Bootstrap a Company to $30M in a Crowded Market (#41)How I Met My Biz Partner and Less Learned Hitting $2M ARR (#44)Ryan Hamilton on his Netflix special, touring with Jerry Seinfeld, & how to write a joke (#10)How We're Validating Startup Ideas (#51) 

What if you could create your own AI assistant—one that thinks like you, responds like you, and handles tasks so efficiently that it frees up hours of your time every day? Sounds like sci-fi, right? Well, it's not. It's real, and it's happening right now!In this episode of the Happy Hustle Podcast, we're resharing another guest guru training from our Happy Hustle Club, a private mastermind with high-level entrepreneurs, and one of our member Ryan Blaser—CEO and Founder of Test My Home, Electrical Engineer, Certified Building Biologist Environmental Consultant (BBEC), and Electromagnetic Radiation Specialist (EMRS). Ryan dives deep into how you can harness the power of AI to create a personal knowledge base and use chatbots as virtual assistants or consultants. This isn't just theory—it's a game-changer for entrepreneurs and business owners looking to work smarter, not harder.Gone are the days of sifting through endless Google search results. AI is transforming the way we access and utilize information. Instead of retrieving random data from across the internet, imagine having an AI that references your own emails, presentations, podcast transcripts, and SOPs to provide precise, context-driven responses. That's the kind of power Ryan Blaser is bringing to the table.Key Takeaways from the Episode:The Future of AI Interactions – How AI is shifting from a generic information tool to a personalized virtual assistant.Building Your Own AI Knowledge Base – The exact process Ryan uses to feed AI with personalized data from emails, documents, and transcripts.Game-Changing AI Applications for Business – How entrepreneurs can automate email responses, generate proposals, create SOPs, and even manage social media DMs with AI-powered assistants.AI Business Models & Opportunities – The best ways to leverage AI in your business, from consulting to automation services.Ryan has already been using AI to manage his emails, automate chats, and streamline business operations. His AI-enhanced workflow has saved him 4–5 hours per day—time that can now be invested in scaling his business or simply enjoying life. This is the next-level efficiency that every entrepreneur should be paying attention to.This episode isn't just about theory—it's about taking action. Whether you're a solopreneur, a CEO, or someone just looking to optimize your workflow, AI can revolutionize the way you work.Connect with Ryanhttps://www.facebook.com/Test-My-Home-366194474141396/https://www.instagram.com/testmyhome/https://www.linkedin.com/in/ryan-blaser-243725a8/Find Ryan on this website: https://testmyhome.com/Connect with Cary!https://www.instagram.com/caryjack/https://www.facebook.com/SirCaryJackhttps://www.linkedin.com/in/cary-jack-kendzior/https://twitter.com/thehappyhustlehttps://www.youtube.com/channel/UCFDNsD59tLxv2JfEuSsNMOQ/featured Get a free copy of his new book, The Happy Hustle, 10 Alignments to Avoid Burnout & Achieve Blissful Balance https://www.thehappyhustle.com/bookSign up for The Journey: 10 Days To Become a Happy Hustler Online Coursehttps://thehappyhustle.com/thejourney/Apply to the Montana Mastermind Epic Camping Adventurehttps://thehappyhustle.com/mastermind/“It's time to Happy Hustle, a blissfully balanced life you love, full of passion, purpose, and positive impact!”Episode Sponsor: Magnesium Breakthrough from BiOptimizers (https://bioptimizers.com/happy)If you've been on a restricted diet lately or maybe even taken some meds to shed those pounds for the summer, I gotta warn ya—be careful! You might have unknowingly created a nutrient deficiency that could not only mess with your health but also jeopardize those weight loss goals.Did you know that over 75% of Americans are already deficient in magnesium? Yeah, it's wild! Magnesium is this powerhouse mineral that's involved in over 600 biological reactions in your body. It helps with everything from sleep to stress management to hormone balance—all key players in keeping your weight on track.And if you're still on those meds, you might be dealing with some side effects like sleepless nights, digestive issues, or irritability, which can totally throw off your commitment to your goals. Whether you're taking meds or not, setting up healthy habits is crucial to maintaining your weight over time. One of the best things you can do? Make sure you're getting all the magnesium your body needs.Don't let a magnesium deficiency derail your progress! Give Magnesium Breakthrough by BIOptimizers a shot. Unlike other supplements, this one's got all 7 forms of magnesium that your body can actually absorb, so you get the full spectrum of benefits.This approach will help you crush your goals and maintain a healthy weight while keeping your overall health in check. For an exclusive offer, head to bioptimizers.com/happy and use the promo code 'happy10' at checkout to save 10%. And if you subscribe, you'll snag amazing discounts, free gifts, and a guaranteed monthly supply.

"Social Media macht dich nicht reich – Die harte Wahrheit über Online-Business!"

Send us a textDive into a heartfelt conversation that tackles the complex emotions surrounding imposter syndrome and the often-hidden feelings of inadequacy we carry with us. In this episode, we peel back the layers of self-doubt and explore how our upbringing, societal expectations, and personal narratives shape our perception of worthiness. Janet and I share candid stories from our experiences as parents, navigating the challenges of helping our children while facing our own anxieties. We discuss the beauty of supportive relationships and how genuine care from loved ones can help us confront feelings of being a fraud in our personal and professional lives. Together, we unpack five distinct types of imposter syndrome, shedding light on how each manifests and impacts individuals differently. Through personal anecdotes and reflections, we reveal the power of vulnerability and the importance of community in countering the narratives that keep us stuck in self-doubt. As we prepare to wrap up, we acknowledge the intertwining nature of grief and acceptance, encouraging listeners to embrace their unique journeys and understand their inherent worthiness. This episode serves as a reminder that while the journey may be fraught with challenges, we all possess the potential to thrive. Join us in this thought-provoking discussion on self-worth, acceptance, and the transformative power of connection. Remember to subscribe, share, and leave a review as you reflect on your own path to embracing your worth.Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllcTo be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Send us a textSummary: How do you expand into new verticals and regions while still keeping your current customers happy? That's the one big question we tackle in this episode of the Customer Success Playbook Podcast. Hosts Kevin Metzger and Roman Trebon welcome back Martin Vogel to explore the challenges of scaling a business while maintaining strong customer relationships.Martin shares insights on maintaining customer intimacy at scale, the risks of focusing too much on urgent matters over important long-term goals, and why high-touch relationships can become unsustainable. He also discusses the importance of building strong foundational processes and knowledge bases to ensure seamless support, even as your customer base evolves. Plus, we get a glimpse into Martin's productivity hacks and how he unwinds outside of the customer success world.Detailed Analysis: Scaling a business is thrilling, but it can also create real tension between acquiring new customers and continuing to serve existing ones effectively. Martin Vogel emphasizes the necessity of prioritizing value creation at every stage of growth. His approach? Think beyond the immediate fire drills and focus on establishing processes that will support your company in the long run.One of the biggest challenges in scaling is avoiding the common trap of over-indexing on urgent issues rather than investing in sustainable infrastructure. As your business grows, your biggest customers today may not hold the same weight tomorrow. Martin explains how early process implementation and documentation allow companies to maintain high service levels without overextending resources.Another key theme? The evolution of customer relationships. Early-stage companies rely heavily on high-touch engagements, but as new customers flood in, this model can break down. Martin provides strategies for ensuring smaller clients don't get drowned out by larger ones, such as implementing scalable knowledge bases and refining first-time resolution processes.And of course, we couldn't have this discussion without touching on AI. While today's episode stays focused on traditional scaling methods, Kevin teases Friday's episode, where AI's role in predictive insights and proactive service takes center stage.Whether you're leading customer success at a startup or scaling an established enterprise, this episode is packed with practical insights you can apply right away.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Du bist nicht deine Umstände – Wie du trotz Chaos in deine Kraft kommst!

Have you ever wished for a copywriter who truly understands your brand and can effortlessly produce high-quality content? In this episode, I'm discussing the exciting world of AI-powered copywriting and sharing my journey of creating two AI "personas" to help me generate compelling marketing materials. I'll guide you through the process of building a robust knowledge base that empowers AI to write in your voice, understand your audience, and achieve your marketing goals. Listen in to discover the tools and techniques I used, including dictation, transcript refinement, and incorporating insights from expert communicators. Plus, I'll share my plans for further enhancing my AI copywriters by developing style guides, integrating lessons from expert communicators, and exploring automation for feedback and improvement suggestions. You can find show notes and more information by clicking here: https://bit.ly/419JjrP 

Send us a textIt's Therapy ThursdaySipping our morning coffee, we invited the enchanting Misty Bell Stiers, an artist, storyteller, and advocate for diversity, equity, and inclusion, to share her inspiring journey. As a creative director and author, Misty sprinkles a touch of magic into her mission to create systemic change. Our conversation dances through the joys and challenges of parenting in small living spaces and the nostalgia of having kids at home, all while celebrating the beautiful connections between family, creativity, and personal growth. Our chat with Misty delved deep into her personal experiences with embracing diversity and inclusion. From her privileged upbringing to a life-changing accident that opened her eyes to accessibility issues, Misty's journey is both heartfelt and transformative. Her work in digital design became a powerful platform for advocating representation and inclusivity, driving her to make a difference for future generations while honoring those who fought for equality before her.Misty opened up about her spiritual evolution from a Catholic upbringing to embracing modern paganism, a journey filled with introspection and soul-searching. We explored the intersection of spirituality, friendship, and motherhood, finding magic in everyday moments and the powerful practice of gratitude. Misty's insights into love and understanding across diverse perspectives left us feeling inspired to open our hearts and minds, appreciating the rich tapestry of experiences that make life meaningful. Join us for an episode filled with love, laughter, and a touch of magic as Misty shares her wisdom and warmth.Misty Bell Stiers is an artist, storyteller and boss witch who has spent her career focused on leveraging her passion for diversity, equity and inclusion—and a little bit of magic—to create systemic change at every level. As a creative director, podcast guest, speaker and author, Misty has mastered using her unique perspective to help people find ways to truly connect to the world around them and the people in it.@mistybellstiers (all social)Mistybellstiers.comhttps://apollopublishers.com/index.php/witch-please/https://apollopublishers.com/index.php/light-fire-abundance/Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllcTo be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Chris Clinard, Manager of Emerging Technologies at Samet Corporation, discusses how AI is transforming workflows and processes across industries. In the construction sector, AI is being used to track projects through 3D models, providing real-time visual insights into buildings under construction. He also highlights how AI helps companies extract meaningful insights from vast amounts of data, streamline customer onboarding, and efficiently address external queries. Additionally, Chris emphasizes AI's impact on documentation, ensuring it remains accessible to visitors and enabling users to find answers within seconds.

Send us a textIt's Therapy Thursday!!When life throws a curveball, how do you respond? Join me, Candace Patrice, and my wonderful mother, Janet Hale, as we navigate the rollercoaster of family life when illness hits home. Despite my crazy schedule, there was no question about being there for my mom, reminding us of the power of familial bonds and the little acts of care that mean the world. Through laughter and nostalgia, we explore how life's unexpected moments can bring us closer, making us appreciate the love and support we often take for granted.Ever wondered how to keep your cool when everything around you is chaotic? We dive into the art of maintaining consistency during life's many surprises, from health hiccups to unforeseen scheduling conflicts. Our journey takes a personal turn as Janet shares the spiritual roots that connect her to her African ancestry, offering insight into how spirituality transcends traditional religious structures. This exploration of faith and identity invites listeners to reflect on their own beliefs and the deep connections that shape who we are.Family, friendship, and community are the heartbeats that keep us going. We celebrate the intricate dance of parenting, balancing the roles of both a guiding parent and a trusted friend to our children. With stories from a moving exhibit at the Brooklyn Museum and cherished moments with dear friends, we shine a light on the importance of community. By honoring the past while nurturing the future, we emphasize the values of love, forgiveness, and laughter, inviting you to embrace the connections that enrich our lives.Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllcTo be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

"Vom Selbstständigen zum Unternehmer – Die entscheidenden Schritte!"

"Happy New Year 2025: Ein neues Kapitel beginnt!" ✨ Starte das Jahr 2025 mit frischer Energie und spannenden Perspektiven! Wir teilen unsere Gedanken und Pläne für das kommende Jahr. Erfahre, wie wir dich auf deinem Weg zu mehr Freiheit und Erfolg unterstützen können. Lass uns gemeinsam durchstarten! Kennst du schon … Unser Spiegel-Bestseller Buch “Escape & Arrive? Dein Leitfaden für ein freies & selbstbestimmtes Leben. Ehrlich, authentisch & normbrechend. The Escape Theory - Deutschlands größte Knowledge Base für Online-Marketing und Persönlichkeitsentwicklung. Über 30 Stunden exklusives Videomaterial, das dich auf direktem Weg in deine maximale Freiheit katapultiert und eine Community, die dir bei jedem Schritt auf deiner Erfolgs–Journey den Rücken stärkt. Hier findest du mehr über uns: Website The Escape Theory Buch E&A Days Instagram TikTok

Send us a textEver felt trapped in your life's circumstances, unsure how to break free? Our special guest, Judy Larson, shares her profound journey from feeling out of place in her own family to navigating the pressures of adulthood. Facing a marriage to an alcoholic and the shadow of her father's struggles, Judy battled low self-esteem and depression, culminating in a pivotal episode that challenged her mental health. Her story sets the stage for an exploration into holistic healing and the importance of addressing the whole person in the quest for wellness.Judy also open up about her transformative journey, sparked by a critical therapy session that helped her confront buried emotions, including anger towards her father. This path led her through challenges like divorce and financial fears, ultimately embracing a holistic approach to mental health. She pursued a degree in social work, realizing the limitations of traditional methods, and found personal healing with universal love and guidance. These experiences have inspired her to consider writing a book, despite initial doubts about her writing skills.We delve into themes of empowerment and personal transformation, highlighting the upcoming Wise Woman Academy, designed to support women ready to embrace their inner wisdom. Throughout our discussion, the three of us emphasize the importance of love and forgiveness in overcoming trauma and choosing one's community. We touch on the complexities of childhood trauma, the power of spiritual connections, and the journey from living in the mind to living in the heart. Join us for a heartfelt conversation that encourages embracing unique journeys with love, trust, and a community spirit.Judy LarsonWebsiteInstagramSupport the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllcTo be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

„Selbstreflexion und Fokus: So meisterst du Herausforderungen“

Send us a textIt's Therapy Thursday!We explore the transformative power of decluttering both physical and mental spaces and how they create room for new opportunities and joy. By integrating love and reciprocity into our daily lives, we redefine work as a fulfilling expression of our true selves.- Discusses the importance of maintaining a decluttered space to enhance reception of new opportunities- Explores the connection between giving and receiving in life, emphasizing reciprocity- Considers redefining work through a lens of joy and purpose instead of obligation- Shares personal anecdotes about love, family, and connections that enrich life's journey- Highlights the significance of living authentically and listening to one's inner feelings If you or someone you know is struggling, you can call or text 988 with the suicide prevention lifeline, seven days a week.Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllcTo be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Dr. Megan Muehlbauer from Rutgers University joins us to uncover the hidden potential of beach plums, a fascinating native fruit of New Jersey. With a keen focus on genetic diversity and innovative agricultural practices, Dr. Muehlbauer shares her journey into the world of niche crops and highlights the challenges and triumphs of her research. From rescuing a unique beach plum tree to grappling with pollination issues, her work exemplifies the crucial role of biodiversity in contemporary farming. The conversation takes an intriguing turn as we discuss the importance of funding niche crops like beach plums and the strategic advantages of farm diversification. We dive into the historical and ongoing efforts in beach plum breeding, spotlighting Rutgers' proactive outreach initiatives, like the Great Tomato Tasting, that aim to engage the public and elevate these remarkable crops. The backdrop of New Jersey's agricultural landscape provides a rich context for understanding the value and challenges faced by organizations like the New Jersey Beach Plum Association. The excitement continues as we explore the fascinating world of apple varieties, with a special focus on the Honeycrisp apple and its impact on market dynamics and consumer expectations. Dr. Muehlbauer offers insights into the complexities of cultivating this beloved variety and the ongoing efforts to develop alternatives that capture its appealing traits. The episode concludes by inviting listeners to become part of the research community, encouraging public participation in the evolving narrative of beach plum cultivation and discovery. Check out the Rutgers research farm here: https://www.facebook.com/people/Clifford-E-Melda-C-Snyder-Research-Extension-Farm/100064494557910/ For sources, transcripts, and to read more about this subject, visit: www.agroecologies.org To support this podcast, join our patreon for early, commercial-free episode access at https://www.patreon.com/poorprolesalmanac For PPA Restoration Content, visit: www.restorationagroecology.com For PPA Merch, visit: www.poorproles.com For PPA Native Plants, visit: www.nativenurseries.org To hear Tomorrow, Today, our sister podcast, visit: www.tomorrowtodaypodcast.org/ Key Words: Beach Plums, Niche Crops, Genetic Diversity, Agricultural Practices, Rutgers University, New Jersey, Farm Diversification, Pollination, Honeycrisp Apple, Market Dynamics, Consumer Expectations, Apple Varieties, Germplasm Repository, Informal Breeders, Snyder Research Farm, Great Tomato Tasting, USDA, Heirloom, Hard Cider, Consumer Preferences, Honeycrisp and Fuji Crosses, Blueberries, Cranberries, Rutgers Marucci Center, Social Media, Community Engagement, Knowledge Base

„Von der Personal Brand zur erfolgreichen Company – Unser Weg!“

Send us a textIt's Therapy Thursday!!Amazing Soul's journey of healing will inspire anyone feeling trapped by their own pain. After two decades of crippling lower back pain, she discovered a transformative path of introspection that changed everything. By embracing her pain as a teacher, she uncovered her purpose through a deep understanding of personal patterns and limiting beliefs. Her story is a testament to the power of inner work, as illustrated by the poignant lyrics of Michael Jackson's "Man in the Mirror," urging us all to start with the person we see every day.Throughout our conversation, we explore how simplicity, fun, compassion, and kindness can transform lives when approached with a childlike mindset. Imagine breaking free from the chains of resistance by making small, playful changes in daily routines that disrupt ingrained thought patterns. Amazing Soul discusses the incredible concept of neuroplasticity, which shows us that our brains can change and evolve when approached with compassion and understanding. We share anecdotes that highlight the importance of revisiting early belief systems to foster genuine transformation, always emphasizing the need for empathy and self-compassion in this journey of self-discovery.The heart of our episode is the celebration of childlike qualities and the power of curiosity over judgment. With profound stories and metaphors, we encourage listeners to "Feel Everything And Relax," confronting fears with ease and nurturing the playful spirit within. The joy and innocence of embracing one's inner child are coupled with the wisdom needed to navigate adulthood's challenges. Together, we create a vision of a universe where self-change ripples outward, creating a world filled with love and light. Join us as we embark on this journey of empowerment, acceptance, and growth, forging paths to self-discovery and healing with open hearts.Amazing Soul,Amazing Soul is a mindset transformation guide, author, and founder of The Mind FCK Co, a movement dedicated to helping women leaders unlock their potential through fun, compassion, and kindness. After overcoming years of physical and emotional challenges, Amazing Soul now empowers women leaders to embrace self-acceptance, reframe their inner narrative, and cultivate a life filled with purpose and joy. Through storytelling and authentic connection, they inspire audiences to explore the human experience with curiosity, courage, and love.Founder,The Mind FCK Co.,FCK (Fun••Compassion••Kindness)https://themindfckco.comLinkedIn:https://www.linkedin.com/in/wonu-aleseInstagram:https://www.instagram.com/theamazingsoulmentorTiktok:https:/Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllcTo be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Send us a textFrom leveraging Phantom AI for abandoned cart recovery, utilizing Canva's AI suite for creative scaling, to implementing custom GPTs for enhanced productivity—grab your notebooks and get ready to transform your business.In this episode, Jordan West gets  into the dynamic world of AI tools that are transforming the ecommerce landscape. Get ready to fill your notebooks with a wealth of insights as Jordan shares practical and tactical strategies that are driving success for ecommerce brands and agencies. From the game-changing PHNTM AI for abandoned carts to the comprehensive creative capabilities of Canva's AI suite, we're exploring tools that are dramatically boosting sales and efficiency.Listen and learn in this episode!Key takeaways from this episode:PHNTM AI: This tool is highly effective for managing abandoned carts and significantly increasing sales by capturing new demand. It's recommended to check it out and mention Jordan if you decide to use it.Canva's AI Tools: Essential for creative testing, Canva's AI suite allows users to scale their creative processes efficiently. It's a no-brainer for anyone not yet utilizing it.AI Notetaker: Using a tool like Fireflies during meetings to capture transcripts is invaluable. Transcripts serve as a knowledge base and can be categorized for ease of access.Custom GPTs: Building custom GPT models tailored for specific tasks within the agency or consultancy services can be highly efficient. These models can handle queries, create workflows, and assist in memory management of ongoing projects.Optimizing Creative Processes: By using custom GPTs, you can enhance the creation of marketing materials, ensuring that brand guidelines and styles are adhered to consistently.Staying Updated: Keeping yourself involved in practical tasks like media buying helps maintain a pulse on the industry trends and innovations.Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/growIn this episode's sponsor is Revenued - is a financial technology company that provides businesses with revenue-based financing solutions. Instead of relying on credit scores or collateral, Revenued offers funding based on a company's revenue. This allows businesses to access capital quickly and repay it as they generate income. Learn more here: Revenued

"Reflexion als Schlüssel zum Erfolg"

Send us a textIt's Therapy Thursday!!Discover the transformative journey of Denise Schonwald, a former critical care nurse turned licensed mental health counselor, as she integrates the worlds of mental and physical health. Her inspiring narrative, alongside insights from her children's book "Getting Back to Happy," reveals the profound connection between emotional and physical well-being. We explore how anxiety manifests physically and discuss the importance of addressing root causes for holistic healing. With a focus on gut health and the consequences of unresolved emotional issues, Denise shares her unique approach to wellness, offering listeners a fresh perspective on achieving balance.Our dialogue extends into the realm of addiction, presenting a holistic view that intertwines mental, physical, and spiritual health. Drawing from my book "Healing Your Body by Mastering Your Mind," we examine the body's way of signaling distress and the role of addictions in providing temporary relief. We emphasize the necessity of addressing underlying issues to truly break free from addictive cycles, likening the process to peeling away the layers of an onion. This layered healing journey encourages listeners to view addictive patterns from a new angle, understanding the intricate interplay of emotions and behaviors.Navigating the complexities of trauma, spirituality, and domestic violence in therapy, we stress the importance of a safe, supportive environment. Whether it's learning to trust one's body, finding the right therapist, or understanding the dynamics of abusive relationships, our conversation offers practical insights and personal anecdotes. We discuss the spiritual dimension of healing and decision-making, providing valuable tools for listeners seeking alternative health practices. As the episode concludes, listeners are reminded of the power of community engagement and are encouraged to explore diverse approaches to personal and professional growth.Links:Website: https://deniseschonwald.com/Facebook:https://www.facebook.com/deniseschonwaldllc/ YouTube: https://www.youtube.com/@deniseschonwald/videosLinkedIn: https://www.linkedin.com/in/denise-schonwald/Instagram: https://www.instagram.com/deniseschonwald/Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllcTo be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Are you battling with inconsistent processes, bad practice and poor staff training? In this episode, Harv Nagra explains the benefits of documenting and embedding best practices – to take your agency one big leap forward in operational maturity.Harv shares his best tips on:Creating an agency handbook – to create a single source of truth for your business, and help your team work consistentlyChoosing the right documentation tools – specific tools that are helpful in documenting and communicating workflowsCreating a team of best practice champions – by providing learning resources that let them build confidence from day oneReady to future-proof your agency? Join Harv in this episode as he explains how to take your agency to the next level.Harv's preferred tools mentioned in the episode:coda.ioscribehow.comloom.comFollow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.

Personal Update Alert

Therapy Thursday!!After a summer of soul-searching and self-care, Janet Hale, our beloved "hippie mama," returns to kick off Season Four of Essential Mental Healing with a heartwarming and honest reflection on mental health. Imagine the profound impact of a child's wisdom when Janet's daughter gently nudges her to confront her struggles, reminding us all of the strength found in familial love. Through laughter and sincerity, we explore how acknowledging our children's concerns can lead to a deeper journey of self-love and healing.This episode promises a transformative experience as we celebrate personal milestones, launch empowering coaching programs, and nurture authentic connections. Picture yourself finding joy in the unexpected, like a bump on the head that serves as a gentle reminder to look around and treasure life's small moments. Join us as we explore the essence of living your dreams, fueled by gratitude and the unwavering support of loved ones, and discover how embracing love and kindness can overcome life's challenges.Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllcTo be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

INSPIRATION | Vielleicht kennst du den Spruch „5 Things I Wish I knew when I was 20“? In einem persönlichen Talk erfährst du 5 große Learnings, die Carolin Durst im Business, aber auch im Privatleben gemacht hat. Er berichtet von entscheidenden Stationen im Leben, wie z.B. dem Studium, dem Einstieg ins Berufsleben, aber auch von Erfahrungen aus seinem Privatleben, die ihn zu dem gemacht haben, was er heute ist. Diese Episode gibt dir Anreize, Neues auszuprobieren und soll dir helfen erfolgreicher zu werden. Egal, ob du noch jünger als 20 Jahre bist oder älter. Carolin Durst ist Professorin für Digital Marketing an der Hochschule Ansbach und eine führende Expertin auf den Gebieten strategisches Management und E-Health. Mit einem Doktortitel in Wirtschaftsinformatik von der Universität Erlangen-Nürnberg hat sie ihre Karriere durch praxisnahe Forschung und die Anwendung soziotechnischer Designsysteme geprägt. Als wissenschaftliche Leiterin am Campus Rothenburg und bei ITONICS GmbH treibt sie Innovationen im digitalen Marketing und strategischen Management voran. Carolin ist bekannt für ihre wegweisenden Ansätze und ihre Fähigkeit, theoretisches Wissen in praxisrelevante Lösungen umzusetzen. Die 5 Dinge: 1) Arbeite darauf hin, dir eine breite Wissensbasis aufzubauen – und das geht total einfach, indem man mit Menschen ins Gespräch kommt. 2) Ergreife die (spontanen) Chancen, die sich dir bieten, weil diese Chancen sind wie eine Wildcard: Man weiß nicht so genau, was passiert, wen man kennenlernt, wie es läuft und was dabei herauskommt. 3) Bau dir diverse Netzwerke auf, denn so schaffst du Sozialkapital, auf das du Zugriff hast. 4) Wenn du in der Lage bist, Systeme zu verstehen, dann kannst du das richtig erfolgreich für dich einsetzen. 5) Beachte immer die Anti-Arschloch-Regel: Und die lautet ganz einfach, halte dich von Arschlöchern fern – egal ob temporäre und amtliche Arschlöcher –, denn sie rauben dir Energie. Diese Folge stammt aus unserem Podcast „5 Dinge mit 20“: Bei [5 Dinge mit 20](https://lnk.to/5Things20) trifft Joël Kaczmarek bekannte, erfolgreiche und interessante Menschen und befragt sie, was ihre 5 Dinge sind, die sie gerne schon mit 20 gewusst hätten. Auf diese Weise leiten diese inspirierenden Personen ihre wesentlichen Learnings und Lebenseinsichten ab und bescheren dir echte Wissensabkürzungen.

Heute verspreche ich dir, kein Blatt vor den Mund zu nehmen: Es geht darum, neue Perspektiven zuzulassen und dein Denken zu transformieren. Bist du bereit, deine Sichtweise radikal zu hinterfragen und wirklich einen Schritt weiterzukommen?Kennst du schon … Unser Spiegel-Bestseller Buch “Escape & Arrive? Dein Leitfaden für ein freies & selbstbestimmtes Leben. Ehrlich, authentisch & normbrechend. The Escape Theory - Deutschlands größte Knowledge Base für Online-Marketing und Persönlichkeitsentwicklung. Über 30 Stunden exklusives Videomaterial, das dich auf direktem Weg in deine maximale Freiheit katapultiert und eine Community, die dir bei jedem Schritt auf deiner Erfolgs–Journey den Rücken stärkt. Hier findest du mehr über uns: Instagram TikTok Buch E&A Days Website The Escape Theory

You probably feel like you know your customers pretty well, but you can't know everything, and there always seems to be a new question that you or your team are unprepared to answer or respond to. How do you identify those gaps before you get a tough question from your customer? Today we're going to talk about the transformative power of knowledgebases in customer support with Sophie Wyne, CEO of Ariglad. We'll discuss how a well-maintained knowledgebase can benefit both customers and internal teams and how AI plays a crucial role in optimizing this resource. Sophie Wyne is the Co-Founder and CEO at Ariglad. After participating in the prestigious Y Combinator program in San Francisco, Sophie raised $2M of capital in Ariglad's Seed round. Since launching the first AI knowledge base tool of its kind, Sophie is focusing on educating the CX space on the unique benefits of AI and is a leading voice in the growing AI Customer Success space. Ariglad is headquartered in San Francisco and the team is spread across North America and Europe. RESOURCES Wix Studio is the ultimate web platform for creative, fast-paced teams at agencies and enterprises—with smart design tools, flexible dev capabilities, full-stack business solutions, multi-site management, advanced AI and fully managed infrastructure. https://www.wix.com/studio Attend the Mid-Atlantic MarCom Summit, the region's largest marketing communications conference. Register with the code "Agile" and get 15% off. Register now for HumanX 2025. This AI-focused event which brings some of the most forward-thinking minds in technology together. Register now with the code "HX25p_tab" for $250 off the regular price. Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Enterprise Knowledge COO Joe Hilger speaks with Matthieu Besozzi, Head of North America at Linkurious. Linkurious is a leading provider of next-generation graph intelligence solutions, enabling organizations to visualize and explore connections across large datasets. In their conversation, Matthieu discusses how Linkurious empowers users—from analysts to investigators—by making complex data relationships visible and actionable through cutting-edge graph visualization technology. From fraud detection and anti-money laundering to supply chain risk management and cybersecurity, Matthieu explains how organizations are leveraging graph technology to break down data silos, uncover hidden insights, and improve decision-making. Tune in to learn how Linkurious is driving innovation in graph technology and why visualization is key to unlocking the full potential of knowledge graphs at scale. To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠. EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠ Contact Us: ⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠ LinkedIn: ⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠ Twitter/X: ⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

Zach Bush MD is a physician specializing in internal medicine, endocrinology and hospice care. He is an internationally recognized educator and thought leader on the microbiome as it relates to health, disease, and food systems. Dr Zach founded *Seraphic Group and the nonprofit Farmer's Footprint to develop root-cause solutions for human and ecological health. His passion for education reaches across many disciplines, including topics such as the role of soil and water ecosystems in human genomics, immunity, and gut/brain health. His education has highlighted the need for a radical departure from chemical farming and pharmacy, and his ongoing efforts are providing a path for consumers, farmers, and mega-industries to work together for a healthy future for people and planet. ___________________ PODCAST CHAPTERS 00:00 - Zach Bush MD Intro 01:10 - Opening Prayer: Nature's Creative Process 03:10 - Surrendering the Five Senses 04:45 - Expanding Intuition and Inner Knowing 06:20 - Letting Go of Fear and Embracing Change 08:35 - Erasing Generational Trauma and Creating a New Reality 10:55 - Zach's Recent Personal Excitement 12:35 - Prophecy of 2027 & Human Transformation 16:40 - The Holographic Nature of Reality 18:40 - Human Experience Beyond the Physical Body 23:15 - The Journey of Fear, Guilt, and Shame 24:50 - Unity and Right Relationship with Nature 27:00 - Historical Amnesia and Indigenous Wisdom 30:20 - Near-Death Experiences and Eternal Identity 32:20 - Freedom and Rapid Acquisition of Knowingness 34:40 - The Role of Food and Water in Creativity 36:50 - Emilio's Intention of Freedom for 2024 42:55 - Technology's Impact on Imagination 45:30 - Importance of Face-to-Face Interaction 47:25 - Energy and Connection in Egypt 49:35 - King's Chamber Experience 53:15 - Connecting to the Stillness of the Universe 59:20 - Flow of Energy and Bank Accounts 01:00:14 - Leveraging Relationships for Growth 01:04:12 - Insights from Deathbeds 01:06:05 - Cubic Opportunity and Form Shift 01:07:20 - Structure of DNA and Water 01:09:09 - Liquid Crystals and Light Energy 01:11:00 - Differences in Crystalline Structures 01:12:59 - Evolution and Conformational Changes 01:15:05 - Seismic Leaps in Biological History 01:19:23 - Nature's Death and Rebirth Cycle 01:22:29 - Frequency of Love and Human Potential 01:23:30 - Four-Stranded DNA in Cancer Cells 01:25:55 - Changing Water Structure and Healing 01:30:07 - Spiritual Wisdom and Stillness 01:32:00 - Excitement About New Retreats 01:33:37 - Gratitude and Brotherhood ___________________ Guest: Zach Bush MD Website | https://zachbushmd.com/ YouTube |  @ZachBushMD  Knowledge Base | https://zachbushmd.com/knowledge-base/ Instagram | https://www.instagram.com/zachbushmd/ Resources: ✦ Journey to Ixtlan: The Lessons of Don Juan (By Carlos Castañeda) Host: Emilio Ortiz Instagram | https://www.instagram.com/iamemilioortiz/ Subscribe to YouTube Channel |  @EmilioOrtiz  Watch Emilio's latest series on 4biddenknowledge TV l https://bit.ly/AwakenThe6thSense Shop Our Clothing Collection l https://www.unlockedmovement.com/collections/justtapin ___________________ Special Offerings to Support the Show: ✦ Make a One-Time or Recurring Donation on PayPal

Marybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl's CEO, she's responsible for embodying KnowledgeOwl's mission and values, which include using business as a force for good, cultivating a people-first company, giving excellent service to everyone, and creating awesome knowledge based software.   Questions  · We always like to give our guests an opportunity to share in their own words, a little bit about their journey. So, if you could share with our listeners just a little bit about how you got from where you were to where you are today. · Could you share with our audience what exactly is KnowledgeOwl, and what do you do on a daily basis? · What are some of the successes that you've experienced as a CEO of an organization of this nature, and if you were to predict where you see customers experience going in another 3 to 5 years, based on where the technology is currently, what are some of your predictions where that's concerned? · Now, Marybeth, can you share with our listeners, what's the one online resource, tool, website or application that you absolutely can't live without in your business? · Can you also share with our listeners, maybe one or two books that you've read, it could be a book that you read a very long time ago, or even one that you've read recently that had a great impact on you, and it could be an impact that affected you personally or professionally. · Now, can you also share with us what's the one thing that's going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we wrap our episodes up, we always like to give our guests an opportunity to share with us a quote. So, do you have a quote that during times of adversity or challenge, you'll tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to get you back on track. Do you have one of those?   Highlights Marybeth's Journey Me: Now, we always like to give our guests an opportunity to share in their own words, a little bit about their journey. So, if you could share with our listeners just a little bit about how you got from where you were to where you are today.   Marybeth shared that she'll try to do the short version of this. So, she just loves helping people. All of her jobs are her favorite, her favorite jobs have always revolved around people. She loved being a camp counselor, she was a teacher. She also really loved working in hospitality. She loved working at restaurants and bartending and serving folks. And then she transitioned into software support, and she loved helping people there too.  So, she got into software. She was a teacher for a while, and then she transitioned into software, which was actually a pretty good transition, because a lot of the same skills that make you a good teacher for kids also makes you good at doing software support for adults.  So, she grew her leadership in that realm, and she went from being on the support team to being a team lead, to a manager, to a director, and then she got this little opportunity to head up a product, which was a knowledge based product, it was called Help Gizmo at the time.  And she took that opportunity. I was basically like the product owner or manager of that product, and they brought it to market, and then that company didn't want to continue that project, so they ended up giving them the opportunity to buy it, and that is how she accidentally ended up as the CEO of a software company.  She likes to call herself an accidental entrepreneur, because she didn't start out that way, but as luck would have it, she got the opportunity, and now it's been almost 10 years.   What is KnowledgeOwl? Me: Now, Marybeth, could you share with our audience what exactly is KnowledgeOwl, and what do you do on a daily basis?   Marybeth shared that KnowledgeOwl, they call it knowledge based software, but it was essentially, what knowledge based software is, is a specific type of software that allows you to create a website to share information with whoever your audience is, that is often times your customers.  So, a lot of people use them for their help center and documentation for their software products, but they also sometimes use it for their products for their customers, they have airlines who use them for their help and FAQs, for their customers on their website.  They have customer service teams that use them as a knowledge base for their call center agents. They have lots of companies that use them as their internal knowledge base for all of their playbooks and policies and procedures. So, pretty much what they do every day is help people with these knowledge based websites that help them help their customers, whoever they might be.   Me: I think knowledge base is an extremely good thing for customers, because I do find if a customer has an issue, they tend to do their own troubleshooting first before they actually pick up the phone and call a company or even reach out to a representative at a company. So, if you have a strong knowledge base, you're actually empowering the customer to fix the problem themselves.    Marybeth agreed totally yes, most people do not want to contact your support team, there are a small percentages of people that do, but most people want to be able to self-serve. And when we're talking about giving your customers a great experience and giving them great customer service, a big part of that is allowing them to get help the way they want to get help, and most people would prefer to do it themselves.    Me: So, walk me through, let's choose an industry, let's say, for example, an automotive industry. You sell motor vehicles, for example, and you are trying to create a knowledge base for your team members, so this would be internal with let's say product knowledge, or just general information that customers may call and ask about frequently. Is it that they have to document the information and then give it to you, and you feed it into the knowledge based software, or is that something that you provide for them as well, the research and the documentation that is fed into the knowledge based software?   Marybeth shared that they basically provide the software tool for them. So, their customers like, let's say this automotive, this car service company or automotive company, they would purchase KnowledgeOwl and then somebody on their team would be the one that would put all the content in. So, often times this could be a manager of a team, sometimes you have somebody whose job it is to do like documentation or training, but often times it is like the support team itself, like the people doing the work, they will go in there and document the answers to questions, because on many support teams, you know what team leads end up doing, or like the advanced folks on the team that have been there for a while, is they end up being the go to person and having to answer the same questions over and over again for the other teammates.  So, rather than just answering those same questions over and over again, those people will go to the knowledge based software create a document that says, here's information about this automotive vehicle, here's information like a frequent process that we use. And here's how to do this for the customer, and they'll write it down, so that way their teammates can then reference that or look for it in the knowledge base and get the answer without having to ask them.  So, it speeds up the process and the not just internally, but also it helps the customers get answers faster, because the teammates can find the information they need to help the customers faster.    Me: And your knowledge based software facilitates different formats, so, for example, it could be an audio file, it could be a video file, it could be just a document that the customer is reading.   Marybeth stated exactly. So, it's basically a website. She likes to tell people, pretty much anything you can put in a website, you can put it inside KnowledgeOwl.  So, a lot of times it's going to be text. So, a lot of times it's processes, it's procedures, it's information. But in terms of training in like a video format, you could have audio files in there. You could even like host files. So, if you need to have, like a PDF document or a forum that you need to print and give to a customer, you can store those in the knowledge base as well to make it easy for people to find, print, download it and use that information.  So, essentially, a knowledge base can become sort of the single source of truth for your team. So, rather than having to remember where this forum lives, or where that procedure lives, or where the information about like that car lives, it's all in the same place, so that people can search one place and go to one place to find all of the information they need to do their jobs.   Me: And if the organization already has their own website, Mary Beth, is it that knowledge base has some form of feature that integrates into what they have already, so you live on their server that exists? Or do they have to host their website now through your website?   Marybeth shared that it's not their whole website. So, a knowledge base is typically a separate website. So, you might have your website, which is like www.likemyamazingcompany.com and then you might have your knowledge base for your customers, and that might be on help.myamazingcompany.com or support.myamazingcompany.com so it's actually a separate website that people can go to that is either public or it could be behind a login, because sometimes you only want your logged in customers to access it, or especially if it's an internal knowledge base, you probably only want your employees accessing all of your internal company information.  So, it's often times a separate website. But there are ways you can integrate the knowledge base into your main website if you want to. They have an embeddable help widget, some people go a little bit more advanced with that, but generally it's a separate, standalone website that complements the information on your regular website.   Predictions for Customer Experience in the Next 3 to 5 Years Me: Now, since you've been in this operation for about 10 years you mentioned earlier, what are some of the successes that you've experienced as a CEO of an organization of this nature, and if you were to predict where you see customers experience going in another 3 to 5 years, based on where the technology is currently, what are some of your predictions where that's concerned?   Marybeth shared that in terms of successes, her successes are all going to be people based because I think, like you, she was looking at Yanique's website, it's for her, it's all about the people, and giving people a great experience and making sure that not only, like their customers are having a great experience and love working with them and love using their software, but also that the people that work with them, like their staff members are having a great experience working for KnowledgeOwl too and their vendors who are having a great experience working with them as a company.  So, for her, like the biggest success has been building a community of not just customers, but staff members and team members and other vendors and organizations, a really supportive community that cares about each other. But in terms of looking forward in the industry, it's a very interesting time; especially with the word that is on everybody's mind right now is AI. So, everyone is talking about chatbots, right? So, everybody wants to talk about how they can make a ChatGPT for their company and their customers, and they can automate more of your customer service and their customer experience. But for them and who knows what it's going to look like in 3 to 5 years, because the landscape is changing so fast. But what she does strongly feel like is having your company knowledge documented, like having your product, your services, everything in a knowledge base is now more important than ever, because especially with AI, the only way that AI learns is by getting trained.  And one of the best ways to train your AI is to have all of your policies, your procedures, your documentation about your company, your product and your services and your processes written down so that the AI can learn.  So, she thinks what we're going to see over the next 3 to 5 years is even more formal focus on creating and maintaining great documentation, which for many companies, that's always been really important.   So, like most business books you're going to read at the end of the day, the magic secret to like growing your business is to document everything right and to document all your policies and procedures and processes so that you can scale your company, and other people can do what you do.  And that's always sort of been the not very sexy, but honest truth about what great companies look like as they have their policies and procedures and everything well documented. But she thinks what we're going to start to see is that not only are people going to be creating like great documentation for customers and creating great documentation for their teams internally, but they're going to be creating documentation for AI tools as well.   Me: I think that's a very good point that you just brought across the fact that the knowledge base can train the AI, because a lot of times I find that even with chatbots that are attached to organizations, you may start the conversation to resolve an issue, but the bot can answer maybe just the very basic question. And so, a lot of times when I talk to people, they mention that they don't even entertain the bot because they know that they're not going to get the answer they're looking for so they automatically tell the bot they'd like to speak with a live representative, or an agent for the conversation to end with the bot and actually be talking to a live human being in the chat. But maybe that could mitigate the intervention of live agents or representatives if it is that the bot is, as you mentioned, trained fully by the policies that have been documented and simple questions that maybe is embedded in your website, or maybe the customer is not able to quickly identify, the bot can say, “Okay, this is the policy or this is the rate for this,” or whatever the information is as it relates to the organization, again, minimizing the customer having to reach out to someone and speak to them in person or live.   Marybeth agreed and shared that she thinks what's going to be the sort of people of this is we're going to get to a point, probably here in the next 3 to 5 to 10 years, where you might have trouble telling whether you're talking to a real human or a bot. So, think about like the chats on website. So, a lot of bots, you can tell they're a bot because they tell you that they're a bot and it's very simplistic, but the more conversational bots, like, if you've had a chat with ChatGPT, like it's conversational, it can go back and forth with you, you can have an ongoing conversation that builds upon what you were previously talking about.  So, she thinks there is going to be a lot, and it's already starting. There are a lot of AI customer enablement tools, customer service enablement tools that they've been testing, and they've seen other companies using that learn from your knowledge base and your past emails and conversations, what your tone is, how you usually respond, what the correct answer is most likely to be. And there are these tools out there that right now, if they're confident, they can actually reply as an agent would, versus having the agent actually do it. And there's a lot of companies that are very nervous about that with good measure, because we don't want people giving out bad information.  But the agents are suddenly becoming, they're just double checking before the bot sends their answer, but the bots actually writing everything and creating the response and then having that engagement. So, she thinks we might get to a point where sometimes it might be hard to tell whether it's a real person or not.   App, Website or Tool that Marybeth Absolutely Can't Live Without in Her Business When asked about an online resource that she can't live without in her business, Marybeth mentioned if it's cheating to say KnowledgeOwl?  KnowledgeOwl is interesting because that is where they document not just everything about their products. They have their customer facing knowledge base, which they use to understand how their product works and their customers do as well. But they have all of their internal company documentation in KnowledgeOwl as well. But as a team, they're a remote team, so they're 100% remote, they're distribute everywhere.  So, their team relies a lot on Slack to connect with each other and have like an online space where they all can all exist and not just talk about work but talk about life and interact with everybody. And it's that necessarily that Slack is that important, because if Slack wasn't there, they'd probably be using Microsoft Teams or some other tool to do that collaboration. But having collaborative, like a space for your team to collaborate together and help each other out and just sort of be together and care for each other as humans is really important, especially we move into an age where there's like less in person interactions and support teams and customer services teams are often going to be distributed. She thinks having that space is really important.   Books that Have Had the Biggest Impact on Marybeth When asked about books that have had a great impact, Marybeth shared that she's actually going to give you three. So, yes, she's got three for you. So, number one, it was Zingerman's Guide to Giving Great Service, and she probably first read this about 15 years ago, someone gave it to her, and she said, “What does this have to do? I'm running a software company support team. This is a food service book.” And she read it, and it was the first time that she actually saw someone be able to define the steps to actually giving great service and the steps to actually handle a complaint. And it might have seemed really simple at first, but she has been using the same framework for about 15 years now, and it really works. So, it was the first time she was able to take something that was very conceptional, like great service, and actually give someone a process to follow. So that's number one, is Zingerman's Guide to Great Service.   A compliment to that is Zingerman's Guide to Good Leading, it's a series of books. There's one on building a great business, there's one on being a better leader, there's one on managing ourselves, and another one's about the power of beliefs in business. And these books and series of books have really influenced her whole philosophy about the type of company she wants to build, about the types of teams she wants to build and how she wants to treat people. So, those have been really important to me.  And then her third one, which is more for the business owners or the team leaders on here, but it is Buy Back Your Time by Dan Martell, it came out last year or the year before, but it has been life changing for her, and sort of organizing her life and figuring out how to grow herself as a leader.    What Marybeth is Really Excited About Now! When asked about something that she's excited about, Marybeth shared that she thought about this one a little bit, and this might sound a little bit wild, so she's like a customer service person at heart. Like, support is her jam, she loves customer service, but what she's really excited about right now is sales and marketing. The reason she's very excited about sales and marketing is because she's done a complete 180. When she first started KnowledgeOwl, she thought sales and marketing were bad words, she thought they were icky. They did not have anybody doing sales and marketing, a dedicated team, and they grew their company to this point without really focusing on sales and marketing, because they thought it was something sort of gross, like, she's a support person, she likes helping people, and she sort of see sales and marketing, or she used think about sales and marketing as sort of this other thing that businesses had to do, but it was sort of gross.   And what she's realized recently is that sales and marketing can be done good, or it can be done poorly like many things, it's just a tool, and if we think about it through the lens of customer experience and customer service, and how do we add more value for our customers, and how do we give them a better experience in the world?   And how do we do more good, then sales and marketing become a really interesting skill to learn and problem to figure out, because she thinks they can do it in a way that is true to their values. And it's very people centered and is very helpful and is very centered in service. And it's a totally new area for her. So, she's getting to learn, she's getting to apply all of her learnings and feelings about customer service and experiences to the realms of sales and marketing, and she's really excited to figure it all out with her team.   Where can listeners find Marybeth online? LinkedIn - Marybeth Alexander LinkedIn – KnowledgeOwl Website – www.knowledgeowl.com Email – marybeth@knowledgeowl.com   Quote or Saying that During Times of Adversity Marybeth Uses When asked about a quote that she tends to revert to, Marybeth shared that she has many of those. She loves a good mantra. And she thinks her favorite one that she keeps returning to, and she writes it down a lot is….Enjoy yourself. And to her, it's a quote from a song that she really likes. But in times of adversity, when things seem to her not going well, when she feels like she's unmoored or a little bit lost, remembering that life is short and that it's shorter than we think, and to remember to enjoy ourselves, and it brings her back to her why. It brings her back to her purpose, and it really helps her to refocus things. So, it brings her back to that positive frame of mind. So, enjoy yourself.   Me: So, Marybeth, just want to extend our gratitude to you for taking time out of your very busy schedule and jumping on our podcast with us today. Conversation was amazing, just learning about Knowledge Owl, and just learning about the impact of a knowledge base and the future of customer experience as it relates to integrating the knowledge base into our different platforms and allowing the customer to be able to self-serve and resolve their issues that much quicker and get information at the tip of their fingers. So, I think it was really insightful, I hope that my listeners gained as much insight from it as I did. I thought it was wonderful, and I just want to thank you so much for sharing with us today.   Please connect with us on X @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •    Zingerman's Guide to Giving Great Service by Ari Weinzweig •    Zingerman's Guide to Good Leading, Part 1: A Lasped Anarchist's Approach to Building a Business by Ari Weinzweig •    Buy Back Your Time: Get Unstruck, Reclaim Your Freedom, and Build Your Empire by Dan Martell   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Ever feel like you're the only one who can do certain things in your business? This can keep you trapped in the day to day and keep your business from running like a well-oiled machine. What if you could shift that by systematizing your operations and building a knowledge base? In this episode of the Lean Out Your Business podcast, I sit down with operations strategist and best-selling author Alyson Caffrey to discuss streamlining business processes for growth. She emphasizes the importance of developing a "company knowledge base" to ensure consistent and efficient operations, which is especially crucial for remote teams. Alyson is committed to using her experience growing businesses and streamlining operations to help 'parentpreneurs' kid-proof their businesses and live family-focused lives. We explore the need for clear roles, structured processes, and a simplified approach to avoid the pitfalls of scaling complexity. Alyson introduces the concept of "operation simplified," emphasizing the importance of fixing issues as they arise and having a solid maintenance plan in place. Tune in for insights on optimizing operations and achieving a joyful, scalable business.     “Structure in your business operations isn't restrictive. It gives you the freedom to focus on what truly matters.” -         - Alyson Caffrey In this episode, Alyson and I dive into how systematizing operations can drive growth, create consistency, and ultimately give you the freedom you're looking for as a business owner, including: - The importance of a company knowledge base - Why structure leads to more freedom - Overcoming resistance to systematization - How to attract & retain top talent - The benefits of saying 'no' more often - How time off is crucial for growth   Ready to simplify and streamline how you scale your business? We are now accepting Visionary CEOs and their right-hand Ops Leads into our signature Simplify to Scale mentorship program. Learn more and join us at https://www.leanoutmethod.com/scale Join us for our transformational in-person business retreats and masterminds each Spring and Fall at https://www.leanoutmethod.com/retreat. Have questions? Want to explore partnering together to scale your business? Connect with me on my personal Instagram @cristagrasso or LinkedIn and let's start a conversation. If you loved this episode, please help us spread the word and reach more business owners like you by leaving a 5-star rating and review. Hit subscribe to be the first to listen to new episodes each Tuesday. For full show notes and more visit https://www.leanoutmethod.com/podcast      

Send us a Text Message.Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conversion rates. Greg also shares invaluable leadership gems from his memorable Pulse talk, "Everything I Learned About Leadership I Learned from Fred Rogers and My Dad," blending personal anecdotes with professional wisdom.We also talk about:00:00 - Driving revenue through education02:26 - Music and customer education06:59 - Leadership lessons from Fred Rogers07:59 - Brain science in sales11:05 - The problem with sales handoffs17:42 - Balancing micro-learning and mastery19:08 - Two pillars of education strategy27:18 - Challenges in measuring ROI30:13 - Forrester's findings on customer education32:35 - The importance of strategic planning36:59 - Defining an education qualified lead40:10 - Impact of the pandemic on education44:11 - Strategies for measuring impact46:17 - Building relationships for data access47:16 - Benefits of education moving to marketing49:02 - Avoiding mistakes in education strategy50:56 - The importance of reach and frequencyEnjoy! I know I sure did...Shoutouts:Andrew DeBell: https://www.linkedin.com/in/andrewdebell/Jay Nathan: https://www.linkedin.com/in/jaynathan/Dee Kapila: https://www.linkedin.com/in/deekapila/Books: Creative Act by Rick Rubin: https://amzn.to/3WvCDBL Leadership Revolution by Lori Hazan: https://amzn.to/4bS2zvR+++++++++++++++++This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young.  Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals.  Lifetime Value is offering select services at a deeply discounted rate for a limited time.  Navigate to lifetimevaluemedia.com to learn more.+++++++++++++++++Lifetime Value MediaLifetime Value aims to serve the audio/video content production and editing needs. Support the Show.+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Hey friends, we're doing a little departure from our normal topics and focusing on how to create a security knowledgebase (is that one word or two?) using Docusaurus!  It's cool, it's free, it's from Meta and you can get up and going in just a few commands – check out their getting started guide to get rockin' in about 5 minutes. Important files include: docusaurus.config.js – for setting the site title and key config settings sidebars.js – used to create/edit navigation bar menus /src/css/custom.css – to style the site