Podcasts about Knowledge base

Enterprise Knowledge's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Mike Ferguson, CEO of Intelligent Business Strategies and Conference Chair of Big Data LDN, the largest data and analytics conference in Europe. With over 40 years of experience in the data space, Mike aims to help companies transition to become data- and AI-driven "intelligent" businesses.In their conversation, Lulit and Mike discuss how he began and then expanded his career in data analytics, the intersection of the semantic layer and AI in the industry right now, and the importance of continuing to deliver value as we bridge the world of structured and unstructured data with AI. They also highlight the challenges faced by organizations and vendors with a lack of universal standards and consistent data governance.Check out Big Data LDN here!To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

APEX Express is a weekly magazine-style radio show featuring the voices and stories of Asians and Pacific Islanders from all corners of our community. The show is produced by a collective of media makers, deejays, and activists. On this episode, host Miata Tan speaks with three guests from the Coalition for Community Safety and Justice (CCSJ), a leading community-based resource providing direct victim services for Asian Americans in San Francisco. They unpack CCSJ's approach to policy change, community advocacy, and public education, and reveal how their Collective Knowledge Base Catalog captures lessons from their work. Important Links: Community Safety and Justice (CCSJ) CCSJ Collective Knowledge Base Catalog CCSJ‘s four founding partners are the Chinatown Community Development Center, Chinese for Affirmative Action, Chinese Progressive Association, and Community Youth Center. Transcript: [00:00:00]  Miata Tan: Hello and welcome. You are tuning into APEX Express, a weekly radio show, uplifting the voices and stories of Asian Americans. I am your host, Miata Tan, and today we are focusing on community safety. The Coalition for Community Safety and Justice, also known as CCSJ, is the leading community-based resource in providing direct victim [00:01:00] services for Asian Americans in San Francisco. The four founding partners of the Coalition are Chinatown Community Development Center, Chinese for Affirmative Action, Chinese Progressive Association, and the Community Youth Center. You might have heard of some of these orgs. Today we are joined by three incredibly hardworking individuals who are shaping this work. First up is Janice Li, the Coalition Director. Here she is unpacking the history of the Coalition for Community Safety and Justice, and the social moment in which it was formed in response to. Janice Li: Yeah, so we formed in 2019 and it was at a time where we were seeing a lot of high profile incidents impacting and harming our Asian American communities, particularly Chinese seniors. We were seeing it across the country due to rhetoric of the Trump administration at that time that was just throwing, oil onto fire and fanning the flames. [00:02:00] And we were seeing those high profile incidents right here in San Francisco. And the story I've been told, because I, I joined CCSJ as its Coalition Director in 2022, so it says a few years before I joined. But the story I've been told is that the Executive Directors, the staff at each of these four organizations, they kept seeing each other. At vigils and protests and rallies, and it was a lot of outpouring of community emotions and feelings after these high profile incidents. And the eds were like. It's good that we're seeing each other and coming together at these things, but like, what are we doing? How are we changing the material conditions of our communities? How are we using our history and our experience and the communities that we've been a part of for literally decades and making our communities safe and doing something that is more resilient than just. The immediate reactive responses that we often know happen [00:03:00] when there are incidents like this. Miata Tan:  And when you say incidents could you speak to that a little bit more?  Janice Li: Yeah. So there were, uh, some of the high profile incidents included a Chinese senior woman who was waiting for a bus at a MUNI stop who was just randomly attacked. And, there were scenes of her. Fighting back. And then I think that had become a real symbol of Asians rejecting that hate. And the violence that they were seeing. You know, at the same time we were seeing the spa shootings in Atlanta where there were, a number of Southeast Asian women. Killed in just completely senseless, uh, violence. And then, uh, we are seeing other, similar sort of high profile random incidents where Chinese seniors often where the victims whether harmed, or even killed in those incident. And we are all just trying to make sense of. What is happening? [00:04:00] And how do we help our communities heal first and foremost? It is hard to make sense of violence and also figure out how we stop it from happening, but how we do it in a way that is expansive and focused on making all of our communities better. Because the ways that we stop harm cannot be punitive for other individuals or other communities. And so I think that's always been what's really important for CCSJ is to have what we call a holistic view of community safety. Miata Tan: Now you might be wondering, what does a holistic view and approach to community safety look like in practice? From active policy campaigns to direct victim service support, the Coalition for Community Safety and Justice offers a range of different programs. Janice Li, the Coalition Director, categorizes this work into three different [00:05:00] buckets.  Janice Li: It is responding to harm when it occurs, and that's, you know, really centering victims and survivors and the harm that they faced and the healing that it takes to help those, folks. The second piece is really figuring out how do we change our systems so that they're responsive to the needs of our communities. And what that looks like is a lot of policy change and a lot of policy implementation. It's a lot of holding government accountable to what they should be doing. And the third piece is recognizing that our communities don't exist in vacuums and all of our work needs to be underpinned by cross-racial healing and solidarity. To acknowledge that there are historic tensions and cultural tensions between different communities of color in particular, and to name it, we know that there are historic tensions here in San Francisco between the Black and Chinese communities. We have to name it. We have to see it, and we have to bring community [00:06:00] leaders together, along with our community members to find spaces where we can understand each other. And most importantly for me is to be able to share joy so that when conflict does occur, that we are there to be able to build bridges and communities as part of the healing that we, that has to happen. Miata Tan: Let's zoom in on the direct victim services work that CCSJ offers. What does this look like exactly and how is the Coalition engaging the community? How do people learn about their programs? Janice Li: We receive referrals from everyone, but initially, and to this day, we still receive a number of referrals from the police department as well as the District Attorney's Victim Services division, where, you know, the role that the police and the DA's office play is really for the criminal justice proceedings. It is to go through. What that form of criminal justice accountability. Could look like, but it's [00:07:00] not in that way, victim centered. So they reach out to community based organizations like Community Youth Center, CYC, which runs CCSJ, direct Victim Services Program to provide additional community. Based services for those victims. And CYC takes a case management approach. CYC has been around for decades and their history has been working, particularly with youth, particularly at risk youth. And they have a long history of taking a case management approach for supporting youth in all the ways that they need support. And so they use this approach now for people of all ages, but many of the victims that we serve are adults, and many of them are senior, and almost all of them are limited English proficient. So they need not only culturally competent support, but also in language support. And so the case management approach is we figure out what it is that person needs. And sometimes it's mental health [00:08:00] services and sometimes it's not. Sometimes it's trying to figure out in home social services, sometimes it's not. Sometimes for youth it might be figure out how to work with, SF Unified school district, our public school system you know, does that student need a transfer? It could be the world of things. I think the case management approach is to say, we have all of these possible tools, all of these forms of healing at our disposal, and we will bring all of those resources to the person who has been harmed to help their healing process. Miata Tan: I'm curious. I know we can't speak to specific cases, but. how did this work evolve? what did it look like then and what does it look like today? Janice Li: What I would say is that every single case is so complex and what the needs of the victims are and for their families who might be trying to process, you know, the death of one of their loved ones. What that [00:09:00] healing looks like and what those needs are. There's not one path, one route, one set of services that exist, but I think what is so important is to really center what those needs are. I think that the public discourse so much of the energy and intention ends up being put on the alleged perpetrator. Which I know there's a sense of, well, if that person is punished, that's accountability. But that doesn't take into account. Putting back together the pieces of the lives that have been just shattered due to these awful, terrible, tragic incidents.  And so what we've learned through the direct victim services that we provide in meeting harm when it occurs is sometimes it's victims wake you up in the hospital and wondering, how am I going to take care of my kids? Oh my gosh, what if I lose my job? How am I gonna pay for this? I don't speak English. I don't understand what my doctors and nurses are telling me [00:10:00] right now. Has anyone contacted my family? What is going on? What I've seen from so many of these cases is that there aren't people there. in the community to support those folks in that sort of like intimate way because the, the public discourse, the newspaper articles the TV news, it's all about, that person who committed this crime, are they being punished harsh enough? While when you really think about healing is always going to have to be victim and survivor centered.   Miata Tan: Janice Li describes this victim and survivor centered approach as a central pillar of the Coalition for Community Safety and Justices work. I asked her about how she sees people responding to the Coalition's programming and who the communities they serve are. Janice Li: So the Direct Victim Services program is just one of the many, many programs that CCSJ runs. Um, we do a wide range of policy advocacy. Right now, we've been focused a lot [00:11:00] on transit safety, particularly muni safety. We do a lot of different kinds of community-based education. What we are seeing in our communities, and we do work across San Francisco. Is that people are just really grateful that there are folks that they trust in the community that are centering safety and what community safety looks like to us. Because our organizations have all been around for a really long time, we already are doing work in our communities. So like for example, CCDC, Chinatown Community Development Center, they're one of the largest affordable housing nonprofits in the city. They have a very robust resident services program amongst the dozens of like apartment buildings and, large housing complexes that they have in their portfolio. And so, some of the folks that participate in programs might be CCDC residents. some of the folks participating in our programs are, folks that are part of CPA's existing youth program called Youth MOJO. They might [00:12:00] be folks that CAA have engaged through their, immigrant parent voting Coalition, who are interested in learning more about youth safety in the schools. So we're really pulling from our existing bases and existing communities and growing that of course. I think something that I've seen is that when there are really serious incidents of violence harming our community, one example Paul give, um, was a few years ago, there was a stabbing that occurred at a bakery called a Bakery in Chinatown, right there on Stockton Street. And it was a horrific incident.  The person who was stabbed survived. And because that was in the heart of Chinatown in a very, very popular, well-known bakery. in the middle of the day there were so many folks in the Chinatown community who were  they just wanted to know what was happening, and they were just so scared, like, could this happen to me? I go to that bakery, can I leave my apartment? Like I don't know what's going on. [00:13:00] So a lot of the times, one of the things that CCSJ does as part of our rapid response, beyond just serving and supporting the victim or victims and survivors themselves, is to ensure that we are either creating healing spaces for our communities, or at least disseminating accurate real-time information. I think that's the ways that we can Be there for our communities because we know that the harm and the fears that exist expand much more beyond just the individuals who were directly impacted by, you know, whatever those incidents of harm are. Miata Tan: And of course, today we've been speaking a lot about the communities that you directly serve, which are more Asian American folks in San Francisco. But how do you think that connects to, I guess, the broader, myriad of demographics that, uh, that live here.  Janice Li: Yeah. So, CCSJ being founded in 2019. We were founded at a time where because of these really [00:14:00] awful, tragic high profile incidents and community-based organizations like CA, a really stepping up to respond, it brought in really historic investments into specifically addressing Asian American and Pacific Islander hate, and violence and. What we knew that in that moment that this investment wasn't going to be indefinite. We knew that. And so something that was really, really important was to be able to archive our learnings and be able to export this, share our. Finding, share, learning, share how we did what we did, why we did what we did, what worked, what didn't work with the broader, committees here in San Francisco State beyond. I will say that one of the first things that we had done when I had started was create actual rapid response protocol. And I remember how so many places across California folks were reaching out to us, being like, oh, I heard that you do community safety [00:15:00] work in the Asian American community. What do you do when something happens because we've just heard from this client, or there was this incident that happened in our community. We just don't know what to do. Just to be able to share our protocol, share what we've learned, why we did this, and say like, Hey, you translate and interpret this for how it works. In whatever community you're in and you know, whatever community you serve. But so much of it is just like documenting your learning is documenting what you do. Um, and so I'm really proud that we've been able to do that through the CCSJ Knowledge Base.   Miata Tan: That was Janice Li, the Coalition Director at the Coalition for Community Safety and Justice, also known as CCSJ. As Janice mentioned, the Coalition is documenting the community safety resources in an online Knowledge Base. More on that later. Our next guest, Tei Huỳnh, will dive deeper into some of the educational workshops and trainings that CCSJ offers. You are tuned into APEX [00:16:00] Express on 94.1 KPFA​ [00:17:00] Welcome back to APEX Express on 94.1 KPFA. I am your host, Miata Tan, and today we are talking about community safety. Tei Huỳnh is a Senior Program Coordinator at Chinese Progressive Association, one of the four organizations that comprise the Coalition for Community Safety and Justice. Here's Tei discussing where their work sits within the Coalition. [00:18:00]  Tei Huỳnh: CPA's kind of piece of the pie with CCS J's work has been to really offer political education to offer membership exchanges with, um, other organizations workshops and trainings for our working class membership base. And so we offer RJ trainings for young people as well as, in language, Cantonese restorative justice training. Miata Tan: For listeners who might not be familiar, could you help to define restorative justice? Tei Huỳnh: Restorative justice is this idea that when harm is done rather than like implementing retributive ways. To bring about justice. There are ways to restore relationships, to center relationships, and to focus efforts of making right relations. Restorative justice often includes like talking circles where like a harm doer or someone who caused harm, right? Someone who is the recipient of harm sit in circle and share stories and really vulnerably, like hear each other out. And so the [00:19:00] first step of restorative justice, 80% of it in communities is, is relationship building, community building. Miata Tan: These sorts of workshops and programs. What do they look like? Tei Huỳnh: In our restorative justice trainings we work with, we actually work with CYC, to have their youth join our young people. And most recently we've worked with another organization called, which works with Latina youth, we bring our youth together and we have, uh, a four-part training and we are doing things like talking about how to give an apology, right? We're like roleplaying, conflict and slowing down and so there's a bit of that, right? That it feels a little bit like counseling or just making space, learning how to like hold emotion. How do we like just sit with these feelings and develop the skill and the capacity to do that within ourselves. And to have difficult conversations beyond us too. And then there's a part of it that is about political education. So trying to make that connection that as we learn to [00:20:00] be more accepting how does that actually look like in politics or like in our day-to-day life today? And does it, does it align? More often than not, right? Like they talk about in their classrooms that it is retributive justice that they're learning about. Oh, you messed up, you're sent out. Or like, oh, you get pink slip, whatever. Or if that's not their personal experience, they can observe that their classmates who look differently than them might get that experience more often than not   And so building beginning to build that empathy as well. Yeah. And then our adults also have, trainings and those are in Cantonese, which is so important. And the things that come up in those trainings are actually really about family dynamics. Our members really wanna know how do we good parents? When we heal our relationship, like learning to have those feelings, learning to locate and articulate our feelings.  To get a Chinese mama to be like, I feel X, Y, Z. Elders to be more in touch with their emotions and then to want to apply that to their family life is amazing, to like know how to like talk through conversations, be a better [00:21:00] parent partner, whatever it may be. Miata Tan: Something to note about the workshops and tools that Tei is describing for us. Yes, it is in response to terrible acts of hate and violence, but there are other applications as well. Tei Huỳnh: And you know, we've seen a lot of leadership in our young people as well, so we started with a restorative justice cohort and young people were literally like, we wanna come back. Can we like help out? You know, and so we like had this track where young people got to be leaders to run their own restorative justice circle. It might sound like really basic, but some of the things we learn about is like how we like practice a script around moving through conflicts too. and that, and we also learn that conflict. It's not bad. Shameful thing. This is actually what we hear a lot from our young people, is that these tools help them. With their friends, with their partners, with their mom. One kid was telling us how he was like going to [00:22:00] get mad about mom asking him to do the dishes he was able to slow down and talk about like how he feels. Sometimes I'm like, oh, are we like releasing little like parent counselors? You know what I mean? Uh, 'cause another young person told us about, yeah. When, when she would, she could feel tension between her and her father. She would slow down and start asking her, her what we call ears questions. and they would be able to slow down enough to have conversations as opposed to like an argument . It makes me think like how as a young person we are really not taught to communicate. We're taught all of these things from what? Dominant media or we just like learn from the style of communication we receive in our home , and exposing young people to different options and to allow them to choose what best fits for them, what feels best for them. I think it's a really, yeah, I wish I was exposed to that . Miata Tan: From younger people to adults, you have programs and workshops for lots of different folks. What are the community needs that this [00:23:00] healing work really helps to address? Tei Huỳnh: What a great question because our youth recently did a survey Within, um, MOJO and then they also did a survey of other young people in the city. And the biggest problem that they're seeing right now is housing affordability because they're getting like, pushed out they think about like, oh yeah, my really good friend now lives in El Sobrante. I can't see my like, best friend we have youth coming from like Richmond, from the East Bay because they want to stay in relationship. And so the ways that, like the lack of affordability in the city for families, working class families has also impacted, our young peoples. Sense of health. And, this is actually a really beautiful extension of, growth, right? In what people are seeing termed as safety, From like a really tangible kind of safety previously safety was like not getting punched, interpersonal violence to now understanding safety from systemic violence as well, which includes, like housing and affordability or [00:24:00] gentrification.   Miata Tan: Through the workshops that Tei runs through the Coalition for Community Safety and Justice Communities are also exposed to others with different lived experiences, including speakers from partner organizations to help make sense of things. Tei Huỳnh: It was a huge moment of like humanization. And restorative justice is really about seeing each other, I remember too, like after our guest speaker from A PSC, our young people were just so moved, and our young people saying like this was the first time that they've shared a room with someone who was formerly incarcerated. they were so moved with like, how funny he was, how smart he was, how all the things you know, and, and that there are all these stories to shed. We really bring in people to share about their lived experiences with our Asian American youth. And then people wanted to like follow up and also Mac from A PSC was so generous and wanted to help them with their college essays and people were like, [00:25:00] yes, they wanna keep talking to you. You know? Um, and that was really sweet. In our. Recent restorative justice work, and our most recent training with POed which works with Latina youth while we saw that it was harder for our young people to just, connect like that, that they were able, that there were like other ways that they were building relationships with  Miata Tan: What were you seeing that went beyond language? Tei Huỳnh: I think it was really sweet to just see like people just trying, right? Like, I think as like young people, it's like, it's also really scary to like, go outside of your, your little bubble, I think as a young person, right? One year we were able to organize for our adult session and our youth session, our final session that happened on the same day. and so we had we had circles together, intergenerational, we brought in a bunch of translators and youth after that were so moved, I think one young person was [00:26:00] talking about how they only like. Chinese adults, they talk to other parents and to like hear these Chinese adults really trying, being really encouraging. There's like something very healing. Restorative justice is not an easy topic for young people. I think at the first level it is about relationships in community to hold those harder feelings. I was really moved by this, a really shy young girl, like choosing to like walk and talk with another young person that they didn't have like that much of a shared language, but Wiley was, they were just really trying to connect. There are moments like when the, youth, like during our break, would wanna put on music and would try to teach the other youth, how they dance to their music. You know, like it's just, it was just like a cultural exchange of sorts too which is really sweet and really fun  ​[00:27:00] [00:28:00]  Miata Tan: You are tuned into APEX Express on 94.1 KPFA, a weekly radio show uplifting the voices and stories of Asian Americans. I'm your host Miata Tan, and today we are [00:29:00] talking about community safety. Since 2019, the Coalition for Community Safety and Justice, also known as CCSJ, has been leading the charge in helping Asian Americans in San Francisco to heal from instances of harm. From Direct Victim Services to Policy Work. The Coalition has a range of programs. Our next guest is Helen Ho, research and Evaluation manager at Chinese for affirmative action in San Francisco. Her research helps us to better understand the impact of these programs. Here's Helen describing her role and the importance of CCS J's evaluation  Helen Ho: My role is to serve as a container for reflection and evaluation so that we can learn from what we're doing, in the moment, we're always so busy, too busy to kind of stop and, assess. And so my role is to have that [00:30:00] time set aside to assess and celebrate and reflect back to people what we're doing. I was initially brought on through an idea that we wanted to build different metrics of community safety because right now the dominant measures of community safety, when you think about like, how do we measure safety, it's crime rates. And that is a very one dimensional, singular, narrow definition of safety that then narrows our focus into what solutions are effective and available to us. And, and we also know that people's sense of safety goes beyond what are the crime rates published by police departments and only relying on those statistics won't capture the benefits of the work that community organizations and other entities that do more of this holistic long-term work. Miata Tan: The Coalition for Community Safety and Justice, has been around since 2019. So was this [00:31:00] process, uh, over these five years, or how did you come into this? Helen Ho: Yeah. The Coalition started in 2019, but I came on in. 2023, you know, in 2019 when they started, their main focus was rapid response because there were a lot of high profile incidents that really needed a coordinated community response. And over time they. Wanted to move beyond rapid response to more long-term prevention and, uh, restorative programming. And that's when they were able to get more resources to build out those programs. So that's why I came on, um, a bit later in the Coalition process when a lot of programs were already started or just about to launch. So what I get to do is to interview people that we've served and talk to them about. Their experiences of our programs, how they might have been transformed, how their perspectives might have changed and, and all of that. Then I get to do mini reports or memos and reflect that back to the people who run the programs. And it's just so [00:32:00] rewarding to share with them the impact that they've had that they might not have heard of. 'cause they don't have the time to talk to everyone . And also. Be an outside thought partner to share with them, okay, well this thing might not have worked and maybe you could think about doing something else. Miata Tan: Certainly sounds like really rewarding work. You're at a stage where you're able to really reflect back a lot of the learnings and, and, and work that's being developed within these programs.  Helen Ho: The first phase of this project was actually to more concretely conceptualize what safety is beyond just crime rates because there are many, Flaws with crime statistics. We know that they are under-reported. We know that they embed racial bias. But we also know that they don't capture all the harm that our communities experience, like non-criminal hate acts or other kinds of harm, like being evicted that cause insecurity, instability, feelings [00:33:00] of not being safe, but would not be counted as a crime. So, Um, this involved talking to our Coalition members, learning about our programs, and really getting to the heart of what they. Conceptualized as safety and why they created the programs that they did. And then based on that developed, a set of pilot evaluations for different programs that we did based on those, ideas of what our, you know, ideal outcomes are. We want students to feel safe at school, not only physically, but emotionally and psychologically. We want them to feel like they have a trusted adult to go to when something is wrong, whether. They're being bullied or maybe they're having a hard time at home or, um, you know, their family, uh, someone lost their job and they need extra support. And that all, none of that would be captured in crime rates, but are very important for our sense of safety. So then I did a whole bunch of evaluations where I interviewed folks, tried to collect [00:34:00] quantitative data as well. And that process. Was incredibly rewarding for me because I really admire people who, uh, develop and implement programs. They're doing the real work, you know, I'm not doing the real work. They're doing the real work of actually, supporting our community members. But what I get to do is reflect back their work to them. 'cause in the moment they're just so busy then, and, and many people when they're doing this work, they're like: Am I even doing, making an impact? Am I doing this well? And all they can think about is how can I, you know, what did I do wrong and how can I do better? And, and they don't necessarily think about all the good that they're doing 'cause they don't give themselves the time to appreciate their own work because they're always trying to do better for our communities. Miata Tan: The Coalition for Community Safety and Justice is cataloging their learnings online in what they call a Collective Knowledge Base. Janice describes the [00:35:00] Knowledge Base as the endpoint of a long process to better understand the Coalition's work. Helen Ho: The Coalition for Community Safety and Justice was doing something, was building something new in San Francisco, and the idea was that there may be other communities across the country who are trying to build something similar and contexts across country, across communities. They're all different, but there is something maybe we could share and learn from each other. And so with this Knowledge Base Catalog, the impetus was to recognize that we're not experts. we're just trying things, building things, and we, we make a lot of mistakes and we're just doing the best that we can, but we've learned something and we'll, we'll share it. and this. Kind of approach really reminded me of a recipe book where you develop a recipe after many, many, many times of testing and tweaking and [00:36:00] building, and there's a recipe that really works for you. And then you can share it. And if you explain, you know, the different steps and some of the. You know, ingredients that are helpful, the techniques and why you chose to do certain things. Someone else can look at that recipe and tweak it how they want. And make it suitable for your own community and context. and once I got onto that analogy it blossomed to something else because. Also the act of creating food, like cooking and feeding our communities is something so important , and yet sometimes it can be seen as not serious. And that's really similar to community Safety is a very serious issue. But then. There's some worries that when we talk about like restoration and healing that's not a serious enough reaction response to safety issues, but when in fact it is crucial and essential, you know, healing and [00:37:00] restoration are crucial for our communities as much as cooking and feeding our communities and both are serious, even if some people think that they're not serious.  Miata Tan: I hear you. I love that metaphor with cooking and the recipe book as well. For our listeners, could you explain where the Knowledge Base Catalog lives online and how people can access it? Helen Ho: Sure. You can go to our website@CCSjsf.org and there's a little tab that says Knowledge Base. And you can either access it through the PDF version where you can get all of the catalog entries in one file, or you can search our database and you can filter or search by different things that you're interested in. So there a lot of programs have, cross functions or cross, aspects to them that might be of interest to you. So for example, if you. We're interested in programs to cultivate trusted community figures so you can look at the different programs that we've done that in different contexts in housing, at schools, or in business [00:38:00] corridors, because when you cultivate those trusted figures, when something bad happens, people then know who to go to, and it's much easier to access resources. You can also, if you're interested in, in language programs, you know, how did we think about doing programming for immigrant communities in their native languages? You can look at our tags and look at all of the programs that are in language. So our Chinese language, restorative justice, or our Chinese language victim services. You can look at all the different ways that we've, done our programming in language and not just in terms of translating something that wasn't English into Chinese, but creating something from the Chinese cultural perspective that would be more resonant with our community members. Miata Tan: How are you reflecting back this work through your research and the Knowledge Base Catalog?  Helen Ho: Before each evaluation, I interviewed the implementers to understand, you know… what's your vision of success? If your [00:39:00] program was successful beyond as wildest dreams what do you think you would see? What do you think people would say about it? And based on those answers, I was able to create some questions and, and measures to then understand. What you know, what assessment would look like in terms of these interviews with, um, program participants or collaborators. And so then I was able to reflect back in these memos about, insights that program participants learned or feelings that they, that they had or for. Program collaborators, what they've seen in their partnerships with us and what they appreciate about our approach and our programming. And also avenues that we could improve our programs. Because we know that harm and violence, although we often talk about them in terms of singular incidents, it's actually a systemic issue. And systemic is a word that people throw around and we don't even know. Like it's so thrown around so much out. I, I don't even remember what it means anymore, but. But we know that there are [00:40:00] big societal issues that cause harm. There's poverty, there's unaddressed mental health and behavioral health issues. There is just a lot of stress that is around that makes us. More tense and flare up and also, or have tensions flare up into conflict which makes us feel unsafe. And so there are policies that we can put in place to create a more. Complete instead of a patchwork system of support and resources so that people can feel more secure economically physically, uh, health wise. And all of that contributes to a, strong lasting and holistic sense of safety.  Miata Tan: As Janice and Helen have both mentioned The Coalition was able to grow in part due to funding that was made during 2019 and 2020 when we were seeing more acts of hate and [00:41:00] violence against Asian Americans. California's Stop the Hate program was one of those investments. Helen explains more about how the work has continued to expand.   Helen Ho: Another reason why the Coalition has been able to evolve is the, government investment in these programs and holistic safety programming. So. The city of San Francisco has been really great through their grants in looking in funding, holistic programming for different racial and ethnic communities and the state. Also, through their Stop the Hate grant has been able to fund programming and also the research and evaluation work that allows us to learn and evolve. Improve and also. Take these learnings beyond when grant programs might end and programs might end, and so that we can hopefully hold onto this, these learnings and not have to start from scratch the next [00:42:00] time Miata Tan: Thank you for laying all that out, Helen. So it sounds like there's a lot of different stakeholders that are really helping to aid this work and move it forward. What have you seen, like what are folks saying have had an impact on their community in a, in a positive way?  Helen Ho: Yeah. There's so much that. The Coalition has done and, and many different impacts. But one program that I evaluated, it was community Youth Center, CYC's, School Outreach Program in which they have teams of adults regularly attending lunch periods or school release periods at several schools in the city. And the idea here is that. At lunchtime or at score release period, kids are free. They're like, we're done with class, we're just gonna be out there wild. And they're figuring how to navigating social relationships, how to be in the world, who they are. , That can come with a lot of conflict, [00:43:00] insecurity a lot of difficulties that then end up, if they escalate enough, could turn into harm. For example, it's middle school kids are playing basketball and so when someone loses a game, they might start a argument and what the school outreach team would do is they're there. They've already built relationships with the students. They can step in and say, Hey, what's going on? Let's talk about this. And they can prevent. Conflicts from escalating into physical harm and also create a teaching moment for students to learn how to resolve their conflicts, how to deal with their difficult emotions of losing and equipping them with tools in the future to then also navigate conflict and, and prevent harm. And so I was able to interview the school collaborators uh, administrators or deans to understand, you know, why did they call on CYC, why did they want to establish this partnership and let adults outside the school come into the [00:44:00] school? And they were just so appreciative of the expertise and experience of the team that they knew. That they could trust the team to develop warm, strong relationships with students of all races and, and identities. That there was not going to be a bias that these adults, the team would be approachable. And so this team brought in both the trust, not only social emotional skills and conflict navigation, but also the organization and responsibility of keeping students physically safe. Another program which is the development of in-language Chinese restorative justice programming and also restorative justice program for Asian American youth. And in interviewing the folks who went through these training programs, I myself learned, truly learned what restorative [00:45:00] justice is. Essentially restorative justice takes the approach that we should, not look to punishment for punishment's sake, but to look at accountability and to restore what has been harmed or lost through, you know, an act of harm in order to do that, we actually have to build community you know, restoring after harm has been done requires relationships and trust for it to be most effective. And so what was really transformative for me was listening to. Youth, high schoolers learn about restorative justice, a completely new idea because so much of their life has been punitive at the home. They do something wrong, they're punished at school, they do something wrong, they're punished. And it's just a default way of reacting to quote unquote wrong. But these youth learned. All of these different [00:46:00] skills for navigating conflict that truly transform the way that they relate to everyone in their life. youth were talking to me about, resolving conflicts with their parents. To believe that their parents could change too. So, you know, what does that have to do with criminal justice? Well, when we think about people who have harmed, a lot of times we're hesitant to go through a restorative route where we just want them to take accountability rather than being punished for punishment's sake for them to change their behavior. But one criticism or barrier to that is we think, oh, they can't change. But you know, if your middle-aged immigrant parent who you thought could never change, could change the sky's the limit in terms of who can change their behavior and be in a better relationship with you. Miata Tan: These workshops are so important in helping to really bring people together and also insight that change. Helen Ho: We also wanna look ahead to [00:47:00] deeper and longer term healing. And so what can we do to restore a sense of safety, a sense of community and especially, um, with a lot of heightened, uh, racial tensions, especially between Asian and black communities that you know, the media and other actors take advantage of our goal of the Coalition is to be able to deescalate those tensions and find ways for communities to see each other and work together and then realize that we can do more to help each other and prevent harm within and across our communities if we work together. For example, we're doing a transit safety audit with our community members, where we've invited our community members who are in for our organization, mainly Chinese, immigrants who don't speak English very well to come with us and ride. The bus lines that are most important to our community coming in and out of Chinatown [00:48:00] to assess what on this bus or this ride makes you feel safe or unsafe, and how can we change something to make you feel safe on the bus? it's so important because public transportation is a lifeline for our community, And so we completed those bus ride alongs and folks are writing in their notebooks and they shared so many. Amazing observations and recommendations that we're now compiling and writing a report to then recommend to, um, S-F-M-T-A, our transit agency the bus. Is one of the few places where a bunch of strangers are in close quarters, a bunch of strangers from many different walks of life. Many different communities are in close quarters, and we just have to learn how to exist with each other. And it could be a really great way for us to practice that skill if we could just do some public education on, how to ride the bus.    Miata Tan: I asked [00:49:00] Helen about how she hopes people will access and build on the learnings in CCS J's Collective Knowledge Base. Helen Ho: Each community will have its own needs and community dynamics And community resources. And so it's hard to say that there's a one size fits all approach, which is also why the recipe book approach is more fitting because everyone just needs to kind of take things, uh, and tweak it to their own contexts. I would just say that for taking it either statewide or nationwide, it's just that something needs to be done in a coordinated fashion that understands the. Importance of long-term solutions for safety and holistic solutions for safety. The understands that harm is done when people's needs are not met, and so we must refocus once we have responded to the crises in the moment of harm, that we [00:50:00] also look to long-term and long lasting community safety solutions. Miata Tan: So with this Knowledge Base, anyone can access it online. Who do you hope will take a peek inside? Helen Ho: Who do I hope would take a peek at the Knowledge Base? I would really love for other people who are at a crossroads just like we were in the early. Days who are scrambling, are building something new and are just in go, go, go mode to come look at some of what we've done so that they just don't have to reinvent the wheel. They could just take something, take one of our templates or. Take some of our topics workshop topics. Something where it just saves them a bunch of time that they don't have to figure it out and then they can move on to the next step of evolving their programs even more. Um, I think that's my greatest hope. I think another this might be too cynical, but I also feel like with [00:51:00] the political. Interest waning in Asian American community safety, that there's going to be a loss of resources. You know, hopefully we can get more resources to sustain these programs, but in reality, a lot of programs will not continue. And it is a tragedy because the people who have developed these programs and worked on them for years Have built so much knowledge and experience and when we just cut programs short, we lose it. We lose the people who have built not only the experience of running this program, but the relationships that they've built in our community that are so hard to replicate and build up again. So my hope is that in however many years when we get another influx of resources from when people care about Asian American community safety, again, that somewhere some will dust off this Knowledge Base. And again, not have [00:52:00] to start from scratch, but, start at a further point so that we can, again, evolve our approach and, and do better for our communities. Miata Tan: That's really beautiful. Hoping that people for the future can access it.  Helen Ho: Another thing about, people either from the future and also in this current moment when they're also asking what's being done. Because I think a part of feeling not safe is that no one's coming to help me and the cynicism of no one's doing anything about this. And and also.  a withdrawal from our community saying, oh, our Asian, the Asian American community, they're approaching it in the wrong way or not doing the right what, whatever it is that your criticism is. But my hope is that folks in our community, folks in the future, folks outside of our, you know, Asian American community, can come to this Knowledge Base and see what we're doing. [00:53:00] Realize that there are, there is a lot of work being put into creating long-term, equitable, holistic safety solutions that can heal individuals in our community, heal our communities at a as a whole, and heal our relationships between communities. And there's so much good being done and that. If more folks join in our collaborations or in our efforts to get more resources to sustain these programs, we can really continue doing great things.  Miata Tan: With this Knowledge Base catalog, is there a way you hope it will continue to evolve to help better inform, I guess someone who might be on the other side of the country or in a totally different place? Miles away from San Francisco. Helen Ho: I would love to be able to do more evaluations and documenting of our work. I mean, we're continually doing more and new stuff. , Even [00:54:00] in a period where we don't have as many resources, we're still doing a lot of work. For example. We are continuing our work to get SFPD to implement a language access policy that works for our communities. And we're doing more and more work on that. And to be able to document that and share that new work would be really exciting. Um, and any other of our new initiatives I will say, going back to the recipe book analogy or metaphor, I don't know if this is just me, but when I have a cookbook, it's great. It's like so long. There's so many recipes. I only use three of them and I use those three all of the time. so that's what I was also thinking about for the Knowledge Base where there's a lot of stuff in here. Hopefully you can find a few things that resonate with you that you can really carry with you into your practice. Miata Tan: Thank you so much for speaking with me today, Helen.  Helen Ho: Thank you for having me. ​[00:55:00]  Miata Tan: The music we played throughout today's [00:56:00] episode was by the incredible Mark Izu check out stick song from his 1992 album Circle of Fire. Such a beautiful track, Now, a big thank you to Janice Tay and Helen for joining me on today's show. You can learn more about the Coalition for Community Safety and Justice via their website. That's ccsjsf.org  Make sure to check out their fantastic Knowledge Base Catalog that Helen spoke to us about from examples of victim centered support programs to rapid response resources during instances of community harm. There's some really important information on there. And thank you to all of our listeners for tuning in. For show notes, check out our website. That's kpfa.org/program/APEX-express. APEX Express is a collective of activists that include [00:57:00] Ayame Keane-Lee, Anuj Vaidya, Cheryl Truong, Jalena Keane-Lee, Miko Lee, Miata Tan, Preeti Mangala Shekar and Swati Rayasam.  Tonight's show was produced by me, Miata Tan. Get some rest y'all .  ​  The post APEX Express – 1.22.26 – What Is Community Safety? appeared first on KPFA.

Six years after his first appearance on Founder Views, Luca is back with the real story of how AI forced a full business model and go-to-market shift.Customerly went from a seat-based, product-led support platform for small SaaS teams to an AI-first customer service engine selling into mid-market and enterprise, where volume and ROI are obvious.In this episode we get into:The AI pivot: why they refused to build “old-school chatbots,” and how ChatGPT changed what was possibleQuality metrics that matter: error rate, confidence thresholds, escalation triggers, and why AI CSAT can be higher than humansWhat actually trains a good AI agent: knowledge base structure, what not to upload, and how hallucinations happen in the real worldAutomation outcomes: average ticket closure rates, what drives 80%+ vs 40–50%, and how teams improve over timeEnterprise GTM shift: moving from product-led to sales-led, filtering signups, longer cycles, bigger ACVOutbound reality: why the agency failed, what changed when they built outbound internally, and the tooling stack (Clay, Apollo, Lemlist, Pipedrive)Founder sales lessons: Challenger Sale thinking and why founders still need to own sales earlyThe Arena The Arena is a private Skool community for SaaS founders who are actively building and selling. I share real-time decisions, experiments, and assets as I use them while growing a bootstrapped SaaS.No theory. No polish. Just execution.Learn more at: https://www.skool.com/the-arena/Chapters / Timestamps00:00 – Reunion after 6 years and what changed (COVID + AI era)01:27 – Luca intro: what Customersly does today02:30 – From $100K ARR to near $1M and why pricing changed05:08 – “Chatbots are shit”: how they built AI without the bad UX07:10 – Under 1% error rate and reducing hallucinations09:52 – Grounded AI, intents, and automating beyond FAQs11:09 – Closure rate benchmarks and what “good” looks like16:41 – How to pick an AI support tool that actually works18:20 – Training mistakes: transcripts, clutter, and marketing banners causing hallucinations20:46 – Confidence thresholds and escalation as a feedback loop22:48 – How long it takes to move from 45% to 70–80% automation24:34 – Should AI learn from your inbox? Pros, risks, and why they avoid it29:41 – Implementation timelines: small teams vs enterprise rollouts31:38 – Why AI CSAT can beat humans (speed wins)35:46 – Escalation rules: human request, sentiment, low confidence, missing info37:21 – Going enterprise: ARPU jump and sales-led reality41:02 – Outbound experiment: agency failure and building it internally43:32 – LinkedIn ads + Clay targeting + the masterclass lead magnet49:25 – Challenger Sale and shifting the conversation53:20 – Founder lesson: why you can't outsource what you haven't done58:54 – Outbound stack: Clay, Apollo, Lemlist, Sales Nav, Pipedrive01:05:12 – 2026 vision and wrap

Enterprise Knowledge's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Ole Olesen-Bagneux, Vice President & Chief Evangelist at Actian. He is a twice-published author with a BA, MA, and PhD in Library and Information Science from the University of Copenhagen, and consults for many large, European companies as an established thought leader on data catalogs and enterprise data management. In their conversation, Lulit and Ole discuss how he turned his childhood hobbies of computers and literature into a career in data, what it means to be a "product-centric evangelist," and his experience writing books about data catalogs and metadata management. They also touch on how semantic priorities are changing within organizations in the age of AI.Check out Ole's books here:The Enterprise Data Catalog (O'Reilly, 2023)Fundamentals of Metadata Management (O'Reilly, 2025)To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

Send us a textIt's Therapy Thursday!!What if balance isn't a perfect calendar but a kinder relationship with time? We open up about the tug-of-war between packed days and the deep need to slow down, trading guilt for acceptance and urgency for presence. From missed movie showtimes and overflowing to-do lists to the tender relief of an unhurried conversation, we map the messy terrain where real life happens.Janet shares how aging has become an invitation to soften: wanting less, enjoying what lasts, and noticing the goodness in what's already working. We talk about the house that holds decades of stories, the neighbor who quietly watches out for safety, and the surprising ways grief keeps teaching us after the loss of loved ones. Those memories don't fade; they change form, sometimes even showing up in the calm of a pet or the habit of an open curtain that lets the day feel alive.Candace names the emotional spikes that come with moving fast and wanting structure, and we get honest about the kind of support big thoughts require. Not every friend can hold the heaviest ideas, and that's okay. We outline what a practical safety plan can look like, why 988 remains a vital resource, and how to find a therapist whose mind is open enough to meet complexity with care. Along the way, we reframe rest as a daily practice—short pauses, seasonal breaks, and small choices that keep the plates from tipping.If you've ever felt behind on your own life, this conversation offers a gentler script. Come for the real talk about time, stay for the quiet tools: noticing what matters, asking for help, and letting yourself move at a human pace. If this resonated, follow the show, share it with a friend who needs a breath, and leave a review to help others find our community.Support the showHost Candace PatriceCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Raus aus alten Strukturen – rein in dein wahres Leben.

Send us a textIt's therapy Thursday!!!A weekend blowup turned into a breakthrough. We start with a raw mother–daughter moment and move straight into a wide-open conversation with the Josephs, a young married couple whose story blends faith, attraction, vision, and a hard pivot from “negative broke” to purpose-driven building. Their last name, Joseph—“increase”—frames everything: why vision alignment matters more than chemistry, how “equally yoked” looks in real life, and why wisdom is the engine of sustainable wealth, not just a nice idea.We sit with the real stuff: lust and honesty, backsliding and growth, repossessions and second chances, and the kind of grief that changes your voice. Janet shares lessons from decades of marriage and the quiet power of gratitude as spiritual medicine for anxiety and depression. Candace connects those insights to mental health and agency, pointing to the 988 Lifeline and a simple truth: testimony breaks shame. The energy shifts when the Josephs unpack Dream Out Loud and the spark that became Wealth Is Wisdom. Scripture meets strategy as they translate purpose into practical steps—credit literacy, clarifying offers, finding your ideal client, copy that converts, and launch plans that move ideas into income.This is not a prosperity pitch. It's a blueprint for abundance across domains—money, relationships, health, and mission—built on aligned values and consistent action. If you've ever felt stuck between calling and bills, or wondered why church talks tithes without teaching wealth, this conversation offers language, tools, and courage to move. We close with details on the Detroit conference, panels, breakouts, and an affordable AI-assisted product builder designed to help you ship value now.If this resonates, follow along, share with someone who needs hope, and leave a review so others can find these conversations. Your next step is simple: name your vision, seek wisdom, and act today.Upcoming EventWealth is Wisdom Conference, Saturday, December 6th 5:30 PM – 9:30 PM (doors open at 5:00 PM)A transformational night teaching people how to turn their God-given wisdom, experience, and story into wealth. With a powerful announcement planned, this is an event you don't want to miss.Ijanae JosephIjanea Joseph is a traveling evangelist, serial entrepreneur, and full-time real estate investor. She has been in ministry since age 19, preaching the gospel and sharing the love of Jesus across the U.S. and internationally.In 2022, God called her deeper into entrepreneurship—starting in real estate and expanding into brand-building and digital business. Today, she helps Christians discover their God-given purpose, build their influence, and monetize their wisdom using social media. Through her coaching, storytelling, and content, she empowers people to step boldly into their assignment and build wealth God's way.Instagram/TikTok: @NaeeologySupport the showHost Candace PatriceCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Send us a textIt's Therapy Thursday!!The air still hums from a room that felt brave enough for everyone. We unpack what happened at our women's conference where a Muslim practitioner, a Christian voice, and someone who practices magic shared a stage without defensiveness—and why safety, not sameness, made the healing real. The stories that poured out, the tissues that ran thin, and the look on faces walking out lighter reminded us: when people feel held, they release what they no longer need.From that high-frequency moment, we trace the everyday threads that carry healing forward. Snow the next morning felt like a season turning, and two fearless kittens named Marco and Polo taught us how to enter change with curiosity instead of fear. We talk about service that restores dignity—hotel rooms for unhoused families, turkey giveaways—and how helping becomes a place to practice our humanity. We also wrestle with bringing kids into service: intention, consent, and the heart posture that keeps respect at the center.Parenting and reparenting meet in real time as many of us teach emotional skills we never received while rebuilding our own. We talk boundaries that protect home, the risk of over-giving, and the relief that comes with aging into acceptance over performance. Then we zoom out to mental health and the power of labels, revisiting the Rosenhan study to ask for nuance in diagnosis without dismissing real care. The practical medicine we keep returning to is gratitude: one line in a journal, one quiet thank you, one mindful breath that anchors the day.Come for the conference recap; stay for the honest look at community, service, parenting, and the small daily practices that make healing stick. If the episode resonates, subscribe, share it with a friend who needs encouragement, and leave a review to help others find this space. What's one thing you're grateful for today?Support the showHost Candace PatriceCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Träumen oder MACHEN – Was entscheidet dein Leben wirklich?

Send us a textIt's Therapy Thursday and Season 5 begins!Season five opens with honesty, tears, and a surprising kind of joy. We step straight into the heart of grief and come out with tools you can use: how to honor good memories after a painful divorce, how to receive support you couldn't accept years ago, and how stillness can surface the truths that keep you stuck. You'll hear a mother reflect on the loss of her son and what changed when she stopped managing pain and let herself feel it. Together, we map the shift from anger to acceptance and the freedom of letting two truths stand side by side.We also explore the idea of “faith in the fire.” Whether your language is God, Spirit, or simple presence, the fire can be the safest place to stand still and grow. We share practical ways to sit in the heat—breathing, journaling, community witness—so fear loosens its grip and meaning emerges. That same openness shapes our approach to healing at scale: a live, multi-generational conference that weaves spoken word, music, dance, guided meditation, journaling, skin care as self-respect, and trauma-release movement. The arts aren't decoration; they are proven ways to regulate the nervous system and unlock what words alone can't reach.Parents and educators will find plenty here too. We challenge the myth that quiet equals learning and offer simple shifts for kids who think better in motion or speak answers before they write them. With stories of confidence-building, one-on-one support, and learning through creativity, we make a case for classrooms—and homes—that honor different brains. And threaded through everything is gratitude: the daily choice that slows time, deepens connection, and makes space for legacy without clinging to it.If this conversation moves you, follow along for more stories, practical tools, and guest insights this season. Subscribe, share the episode with someone who needs gentle courage today, and leave a review to help others find this space. Then tell us: which moment lit a new path for your healing?Support the showHost Candace PatriceCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

While most retailers are still wondering how to “show up” in ChatGPT or Perplexity, Heather's already doing it -and seeing results.Instead of chasing SEO hacks, she's using Shopify's Knowledge Base to train the machine. That means teaching large language models (LLMs) exactly how to understand her store, from product details to reviews and policies, so when customers ask “where can I find this near me?”, Nutrition Warehouse appears as the answer.In Today's Playbook:How Shopify's Knowledge Base can train AI models to understand your storeWhy structured, transparent product data is your new growth engineThe lessons from HealthPost, she wear, and StudioHawk on building AI-ready systemsHow to make your brand discoverable across ChatGPT, Perplexity, and GeminiWhy clean data, structure, and speed matter more than hacksConnect with Heather Explore Nutrition WarehouseHeather's Main Episode #551Abel Butler's Episode Stacey Head's EpisodeHarry Sanders' EpisodeSMS us to request a guest!Support the showWant to level up your ecommerce game? Come hang out in the Add To Cart Community. We're talking deep dives, smart events, and real-world inspo for operators who are in it for the long haul. Connect with Nathan BushContact Add To CartJoin the Community

"AI can't use what you haven't organized." In this solo teaching episode, host Susan Diaz lays out a lightweight, repeatable structure for an internal knowledge base that actually powers your AI - so custom GPTs, Gems, or projects stop guessing and start producing on-brand, accurate work.  You'll learn the difference between rules (how your AI behaves) and knowledge (what it must know), how to build a four-folder knowledge base, ways to keep it fresh, what not to include for privacy/safety, and a 48-hour challenge to prove it on a real workflow. What you'll learn Rules vs knowledge: rules = behaviour, steps, tone, guardrails; knowledge = the factual assets (offers, pricing, voice, proof) your AI must reference. Use both, or you'll get either generic tone or rambling, off-base outputs. The 4-folder knowledge base: Brand Voice, Product Facts, Policies & Pricing, and Examples - what goes in each, and why this crushes hallucinations. Freshness rhythm and versioning: set a monthly/bi-monthly review, version by date, and keep a simple changelog so quality doesn't decay. Privacy and safety notes: what to exclude (confidential contracts, unreleased IP), how to anonymize examples, and who should have edit vs view access. Live example: how Susan used this exact setup to draft a Northlight landing page that was ~80% right on first pass. 48-hour challenge: create the four folders and drop 1-2 docs into each; test on one real deliverable (do this now) Create the four folders. Drop 1-2 docs in each (rough is fine). Run one real deliverable through your setup; note time saved + edit depth. Bring your folder map to Susan's MPC open house for live feedback.   Want more? Agile teams move fast. Grab our 10 AI Deep Research Prompts to see how proven frameworks can unlock clarity in hours, not months. Find the prompt pack here. Join the Marketing Power Circle (MPC) Connect with Susan Diaz on LinkedIn Please take a moment to rate and review this podcast: 5⭐ helps more founders find this show  

Enterprise Knowledge COO Joe Hilger speaks with Michal Bachman, CEO at GraphAware. GraphAware provides technology and expertise for mission-critical graph analytics, and its graph-powered intelligence analysis platform -- Hume -- is used by democratic government agencies (law enforcement, intelligence, cybersecurity, defense) and Fortune 500 companies across the world.In their conversation, Joe and Michal discuss how you can use a graph to investigate criminal networks, what's next with graphs (hint: ensuring trustworthy AI doesn't just mean supporting the machines), and some helpful books that experts at GraphAware have released recently.Check out Knowledge Graphs and LLMs in Action and Neo4j: The Definitive Guide to dive deeper into the topics discussed in this episode!To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

I synthesized the most impactful mental models into one to help you reach your maximum potential.––– Links –––Eden waitlist (the next version of kortex and the canvas I'm using in the video): https://eden.soReset your life in 90 days: https://stan.store/thedankoe/p/superhuman90H3.0 Knowledge Base: https://letters.thedankoe.com/p/a-complete-knowledge-base-of-humanH3.0 Metatype Prompt: https://letters.thedankoe.com/p/prompt-human-30-self-discovery-andFree Purpose & Profit Book: https://letters.thedankoe.com/p/purpose-and-profit-a-guide-to-discoveringOne-Person Business Launchpad: https://letters.thedankoe.com/p/full-course-the-one-person-businessThis podcast was originally a YouTube video:⁠ https://youtu.be/SL5lwg1wYaE––– Socials –––Twitter: https://twitter.com/thedankoeInstagram: https://instagram.com/thedankoeYouTube: https://youtube.com/c/DanKoeTalksLinkedIn: https://linkedin.com/in/thedankoe

Geld beginnt im Kopf – Der wahre Grund, warum du (noch) nicht finanziell frei bist

Enterprise Knowledge's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Daan Hannessen, Global Head of Knowledge Management at Shell. He has over 20 years experience in Knowledge Management for large knowledge-intensive organizations in Europe, Australia, and the USA, ranging from continuous improvement programs, KM transformations, lessons learned solutions, digital workplaces, AI driven expert bots, enterprise search, and much more. In their conversation, Lulit and Daan discuss the importance of senior leadership support in ensuring the success of KM initiatives, emphasizing "speaking their language" as key to implementing KM and the semantic layer at a global scale. They also touch on how to measure the success of AI, when AI-generated content can be considered valuable insights, and why to invest in a semantic layer in the first place, as well as Daan's talk at the upcoming Semantic Layer Symposium.To learn more about the Semantic Layer Symposium, check it out here: ⁠⁠https://semanticlayersymposium.com/⁠⁠ *25% off discount code: knowledgecastTo learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

Wachstum beginnt im Kopf – So knackst du die 5k-, 10k- & 20k-Hürde

On this episode of Crazy Wisdom, I, Stewart Alsop, sit down with Sweetman, the developer behind on-chain music and co-founder of Recoup. We talk about how musicians in 2025 are coining their content on Base and Zora, earning through Farcaster collectibles, Sound drops, and live shows, while AI agents are reshaping management, discovery, and creative workflows across music and art. The conversation also stretches into Spotify's AI push, the “dead internet theory,” synthetic hierarchies, and how creators can avoid future shock by experimenting with new tools. You can follow Sweetman on Twitter, Farcaster, Instagram, and try Recoup at chat.recoupable.com.Check out this GPT we trained on the conversationTimestamps00:00 Stewart Alsop introduces Sweetman to talk about on-chain music in 2025.05:00 Coins, Base, Zora, Farcaster, collectibles, Sound, and live shows emerge as key revenue streams for musicians.10:00 Streaming shifts into marketing while AI music quietly fills shops and feeds, sparking talk of the dead internet theory.15:00 Sweetman ties IoT growth and shrinking human birthrates to synthetic consumption, urging builders to plug into AI agents.20:00 Conversation turns to synthetic hierarchies, biological analogies, and defining what an AI agent truly is.25:00 Sweetman demos Recoup: model switching with Vercel AI SDK, Spotify API integration, and building artist knowledge bases.30:00 Tool chains, knowledge storage on Base and Arweave, and expanding into YouTube and TikTok management for labels.35:00 AI elements streamline UI, Sam Altman's philosophy on building with evolving models sparks a strategy discussion.40:00 Stewart reflects on the return of Renaissance humans, orchestration of machine intelligence, and prediction markets.45:00 Sweetman weighs orchestration trade-offs, cost of Claude vs GPT-5, and boutique services over winner-take-all markets.50:00 Parasocial relationships with models, GPT psychosis, and the emotional shock of AI's rapid changes.55:00 Future shock explored through Sweetman's reaction to Cursor, ending with resilience and leaning into experimentation.Key InsightsOn-chain music monetization is diversifying. Sweetman describes how musicians in 2025 use coins, collectibles, and platforms like Base, Zora, Farcaster, and Sound to directly earn from their audiences. Streaming has become more about visibility and marketing, while real revenue comes from tokenized content, auctions, and live shows.AI agents are replacing traditional managers. By consuming data from APIs like Spotify, Instagram, and TikTok, agents can segment audiences, recommend collaborations, and plan tours. What once cost thousands in management fees is now automated, providing musicians with powerful tools at a fraction of the price.Platforms are moving to replace artists. Spotify and other major players are experimenting with AI-generated music, effectively cutting human musicians further out of the revenue loop. This shift reinforces the importance of artists leaning into blockchain monetization and building direct relationships with fans.The “dead internet theory” reframes the future. Sweetman connects IoT expansion and declining birth rates to a world where AI, not humans, will make most online purchases and content. The lesson: build products that are easy for AI agents to buy, consume, and amplify, since they may soon outnumber human users.Synthetic hierarchies mirror biological ones. Stewart introduces the idea that just as cells operate autonomously within the body, billions of AI agents will increasingly act as intermediaries in human creativity and commerce. This frames AI as part of a broader continuity of hierarchical systems in nature and society.Recoup showcases orchestration in practice. Sweetman explains how Recoup integrates Vercel AI SDK, Spotify APIs, and multi-model tool chains to build knowledge bases for artists. By storing profiles on Base and Arweave, Recoup not only manages social media but also automates content optimization, giving musicians leverage once reserved for labels.Future shock is both risk and opportunity. Sweetman shares his initial rejection of AI coding tools as a threat to his identity, only to later embrace them as collaborators. The conversation closes with a call for resilience: experiment with new systems, adapt quickly, and avoid becoming a Luddite in an accelerating digital age.

"Warum du 2025 nicht mehr so verkaufen kannst wie 2020!" ⚠️

Enterprise Knowledge's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Ben Clinch, Chief Data Officer and Partner at Ortecha and Regional Lead Trainer for the EDM Council (EMEA/India). He is a sought-after public speaker and thought leader in data and AI, having held numerous senior roles in architecture and business in some of the world's largest financial and telecommunication institutions over his 25 year career, with a passion for helping organizations thrive with their data.In their conversation, Lulit and Ben discuss Ben's personal journey into the world of semantics, their data architecture must-haves in a perfect world, and how to calculate the value of data and knowledge initiatives. They also preview Ben's talk at the Semantic Layer Symposium in Copenhagen this year, which will cover the combination of semantics and LLMs and neurosymbolic AI.To learn more about the Semantic Layer Symposium, check it out here: ⁠https://semanticlayersymposium.com/⁠ *25% off discount code: knowledgecastTo learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

"Vom Offline-Profi zum Online-Business – So gelingt dir der Sprung!"

Enterprise Knowledge's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Dawn Brushammar, currently an independent KM consultant, advisor, and frequent contributor at industry events. She has spent her 25+ year career connecting people to relevant knowledge and information. Her experience across industries and geographies includes leading an internal Knowledge Management team at McKinsey and Company, building databases for the Oprah Winfrey Show, running research services for a division of American Express, and managing academic librarianship at several universities and an environmental and sustainability research institute. In their conversation, Lulit and Dawn discuss the similarities between their early career paths and KM journeys, the evolving role of the modern librarian, and how KM and semantics support AI technologies. They also define what a "knowledge-first organization" should look like, and touch on Dawn's upcoming talk at the Semantic Layer Symposium on the rising importance of library science to the Semantic Layer.To learn more about the Semantic Layer Symposium, check it out here: ⁠https://semanticlayersymposium.com/⁠ *25% off discount code: knowledgecastTo learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

Enterprise Knowledge's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Paco Nathan, Developer Relations (DevRel) Leader for the Entity Resolved Knowledge Graph Practice at Senzing. He is a computer scientist with over 40 years of tech industry experience and core expertise in data science, natural language, graph technologies, and cloud computing. He's the author of numerous books, videos, and tutorials about these topics. He also hosts the monthly “Graph Power Hour!” webinar.In their conversation, Lulit and Paco discuss Paco's background in the graph space, as well as current graph trends and scalable use cases for the Semantic Layer. They also touch on how to convince organizations to prioritize investments in semantic technologies and data management, and Paco shares more details on his talk about financial crimes and Semantic Layers at the upcoming Semantic Layer Symposium in Copenhagen.To learn more about the Semantic Layer Symposium, check it out here: https://semanticlayersymposium.com/ *25% off discount code: knowledgecastFor more on Senzing:Uniquely Senzing: https://senzing.com/uniquely-senzing-published/ Senzing + Docker Quickstart: https://senzing.com/docs/quickstart/quickstart_docker/Senzing Learning Portal: https://senzing.com/senzing-learning-portal-signup"Graph Power Hour!" Podcast: https://senzing.com/graph-power-hourTo learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing.Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we'd love to invite you to try it first-hand.Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

"Eltern sein & Business aufbauen – Wie wir beides unter einen Hut bekommen "

Enterprise Knowledge COO Joe Hilger speaks with Amy Hodler, Founder and Executive Director of GraphGeeks. GraphGeeks is a global community for data enthusiasts, researchers, and professionals passionate about graph technology.In their conversation, Joe and Amy discuss interesting use cases for graph and graph product innovations, how a graph is like a fungus ("The Last of Us" fans, watch out), trends in the graph space, and how being a "graph geek" can lead to more efficient collaboration.To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

"Emotionale Blockaden im Business – Wie du sie erkennst und auflöst!"

Expand your dreaming awareness by utilizing energetic and shamanic movements, breath work, guided recapitulation, and shadow reflection. Our guest is Shamanic Dreaming Arts teacher, Joel Schafer. Joel talks about the shamanic practices of the Toltecs which are described in novel form in the Carlos Castenda books and describes how movements called magical passes can be used to induce trance states. We talk about the value of recapitulation and gazing and how we can enter alternate realities both from both the lucid dreaming and awake states. After the break, we take a call from Kelly from Santa Cruz who initiates a conversation about retro-causality and alchemy. We end by talking about finding your wolf pack and turning off the hard voices in our heads. BIO: Joel Schafer is a personal empowerment mentor & shamanic dreaming arts teacher. Through online courses, one-on-one mentoring & in-person workshops, Joel trains people in a highly effective way to reclaim vital energy & attention utilizing the Toltec knowledge base. These are powerful nonlinear redistribution techniques that guide & support students in discovering clear purpose, increasing awareness, getting grounded, reclaiming focus & accessing strong intent. Joel is also an excellent listener and mirror, offering practical but magical solutions to life’s challenges. Find our guest at: JoelSchafer.com, FB: @joel.schafer.56, IG: @joel.schafer This show, episode number 318, was recorded during a live broadcast on July 5, 2025 at KSQD.org, community radio of Santa Cruz. Intro and outro music by Mood Science. Ambient music new every week by Rick Kleffel. Archived music can be found at Pandemiad.com. Many thanks to Rick for also engineering the show and to Tony Russomano for answering the phones. The Santa Cruz Festival of Dreams is coming October 10-12, 2025! Mark your calendars now. Check our landing page at FestivalofDream.net and FB group page HERE or follow #KeepSantaCruzDreaming on FB and IG. SHARE A DREAM FOR THE SHOW or a question or enquire about being a guest on the podcast by emailing Katherine Bell at katherine@ksqd.org. Follow on FB, IG, LI, & YT @ExperientialDreamwork #thedreamjournal. To learn more or to inquire about exploring your own dreams go to ExperientialDreamwork.com. The Dream Journal aims to: Increase awareness of and appreciation for nightly dreams. Inspire dream sharing and other kinds of dream exploration as a way of adding depth and meaningfulness to lives and relationships. Improve society by the increased empathy, emotional balance, and sense of wonder which dream exploration invites. A dream can be meaningful even if you don’t know what it means. The Dream Journal is produced at and airs on KSQD Santa Cruz, 90.7 FM. Catch it streaming LIVE at KSQD.org 10-11am Pacific Time on Saturdays. Call or text with your dreams or questions at 831-900-5773 or email at onair@ksqd.org. Podcasts are available on all major podcast platforms the Monday following the live show. The complete KSQD Dream Journal podcast page can be found at ksqd.org/the-dream-journal/. Closed captioning is available on the YouTube version of this podcast and an automatically generated transcript is available at Apple Podcasts. Thanks for being a Dream Journal listener! Available on all major podcast platforms. Rate it, review it, subscribe, and tell your friends.

"Rückschläge im Business – Wie du daran wächst, statt daran zu zerbrechen"

Enterprise Knowledge CEO Zach Wahl speaks with Jeff Vargas, former Director of Knowledge Management at Paramount. In this conversation, Zach and Jeff discuss being KM evangelists and the trick to selling KM programs to executives. They get into "invisible KM," talking about how everyone is doing KM but may not realize it, and how to find and boost those pockets of success. Jeff also shares the "lightbulb" moment that catapulted him from technical writing, to learning and development, and, ultimately, to knowledge management.To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

Send us a textIt's Therapy Thursday and Season 4's wrap!What if conditions like ADHD, autism, and OCD weren't permanent disabilities but rather brain imbalances that could be corrected? Dr. Robert Melillo, a pioneering functional neurologist with over 30 years of clinical experience and author of eight bestselling books including "Disconnected Kids," joins us to completely reshape how we understand developmental disorders.Dr. Melillo's groundbreaking approach starts with a fundamental insight: most neurodevelopmental conditions reflect an imbalance between brain hemispheres rather than damaged or defective brains. He explains that the human brain develops primarily outside the womb, with right-brain development dominating the first three years of life. This critical period builds emotional intelligence, attachment capabilities, and self-regulation - foundations that can be disrupted by premature left-brain stimulation from excessive technology exposure.The conversation takes a particularly fascinating turn when Dr. Melillo discusses the gifts often associated with these conditions. "Most people that end up with some developmental neurological issue are actually gifted with an area of their brain," he explains. Rather than dulling these talents with medication that merely manages symptoms, his comprehensive Melillo Method aims to balance the brain through targeted physical exercises, cognitive training, nutritional support, and dietary modifications.Parents will find particular value in Dr. Melillo's insights about the brain-gut connection, explaining how brain immaturity affects digestion and immune function, potentially leading to food sensitivities and inflammation. He also addresses how his approach differs from conventional medication-based treatments, noting that most patients begin seeing significant improvements within just weeks of starting treatment.Whether you're a parent seeking answers, a teacher working with neurodiverse students, or someone personally affected by these conditions, this episode offers hope beyond symptom management – a pathway to true neurological balance that preserves unique gifts while reducing limitations. Check out Dr. Melillo's resources at drrobertmelillo.com to learn more about his revolutionary approach to brain health.Links:Website: https://www.drrobertmelillo.com/ LinkedIn: https://www.linkedin.com/in/robert-melillo-a287b618b/ Twitter/X:  https://twitter.com/DrRobMelillo Facebook: https://www.facebook.com/DrRobertMelillo/ Instagram:  https://www.instagram.com/DrRobertMelillo YouTube: https://www.youtube.com/@drrobertmelilloSupport the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

 In this episode of the Laundromat Millionaire Show, Carla Menz, Brett Lyon, and James discuss the transformative impact of AI on the laundromat industry. They delve into the development of a premium AI call center, emphasizing the importance of customization, accuracy, and customer service. The conversation highlights the journey of AI engineering, the challenges faced in implementation, and the future potential of AI in laundromats. A live demo showcases the capabilities of the AI call center, demonstrating its ability to handle customer inquiries efficiently and accurately. The episode concludes with a call to action for laundromat owners to embrace AI technology to stay competitive in the evolving market.AI, Laundromat, Call Center, Customer Service, Automation, Technology, Digital Marketing, Innovation, Business Solutions, CustomizationReferenced Links: Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.comLaundroBoost Marketing Company: https://laundroboostmarketing.com/Our Website: https://www.laundromatmillionaire.comOur Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: https://www.queencitylaundry.comOur pick-up and delivery laundry services: https://www.queencitylaundry.com/deliveryOur WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/Suggested Services Page: https://www.laundromatmillionaire.com/servicesWDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.htmlDemo AI Call Center Number: +1-513-951-3894Timestamps00:00 Episode 99 Intro to AI in Laundromats01:48 Meet James: The AI Engineer  05:00 The Evolution of AI Services07:28 AI Call Center: A Game Changer13:04 Building a Knowledge Base for Success add 2.4214:07 Challenges and Solutions in AI Implementation23:43 Live Demo of the AI Call Center28:36 Voice and Language Customization in AI Services32:22 AI Call Center Efficiency and Accuracy42:26 Integration with POS Systems45:39 Turnaround Time for AI Call Center Orders49:53 Addressing Fears and Misconceptions about AI  54:47 Additional AI Services to be Revealed1:00:29 Call to Action and Future Opportunities 

Enterprise Knowledge CEO Zach Wahl speaks with Sierra Woods, Public Servant in the Canadian Government. In this conversation, Zach and Sierra discuss how to facilitate and "design" KM conversations to ask the right questions and reach the "a-ha" moment, developing durable skills in a hybrid work environment, what KM can do to help organizations thrive during periods of turbulent change, and what Sierra is looking forward to at Knowledge Summit Dublin.For more information on Knowledge Summit Dublin, check it out at ⁠⁠⁠https://www.knowledgesummitdublin.com/⁠⁠⁠.To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

Send us a textIt's Therapy ThursdayAuthenticity begins in the mirror, but what happens when the reflection others see doesn't match your self-image? In this deeply reflective conversation, I'm joined by my mother to untangle the complex web of perception, identity, and the courage to be truly seen.We start by examining those uncomfortable moments when we hide parts of ourselves that feel too vulnerable, only to discover these very traits are plainly visible to everyone around us. My mother shares wisdom about doing our best each day, whatever that means in the moment, while I confess my tendency to overthink how I'm perceived by others.The discussion shifts to social media's role in creating artificial hierarchies based on follower counts and polished presentations. We talk candidly about how easy it is to look at someone's professional website or content and assume their life is perfectly together – and how we've both been guilty of making these assumptions about others while knowing the complexities behind our own public personas.One of the most powerful segments explores our community service work, specifically community baby showers we've organized. We discuss the importance of maintaining people's dignity through meaningful giving rather than performative charity. My mother shares heart-wrenching observations from her years working with vulnerable populations, highlighting how even well-intentioned help can feel humiliating when not approached with genuine respect.What emerges is a powerful conversation about staying rooted in purpose over popularity, focusing on meaningful connection rather than validation, and the courage to show up authentically despite the risk of judgment. We explore how family relationships shape our self-perception, with touching reflections on intergenerational wisdom from my great-grandmother to my own daughter.If you've ever felt the tension between your authentic self and how others perceive you, this conversation offers compassionate insight and practical wisdom for bridging that gap. Listen now to discover how aligning your internal compass with your external presentation might be the most powerful form of healing available.Support the showHost Candace FlemingCo-host Janet Halevisit the website at https://www.essentialmotivation.com/visit the store at https://shopessentialmotivation.com/Instagram instagram.com/essentialmotivationllc visit Janet's website https://haleempowermentllc.com/To be a guest on our show email me at candacefleming@essentialmotivation.comIn the subject line put EMH Guest Suicide Prevention Lifeline 988Music by Lukrembo: https://soundcloud.com/lukremboProvided by Knowledge Base: https://bit.ly/2BdvqzN

Enterprise Knowledge CEO Zach Wahl speaks with Gianni Giacomelli, Head of Design Innovation for the Collective Intelligence Design Lab at MIT and founder of Supermind.Design. In this conversation, Zach and Gianni discuss how KM goes beyond simple document management or SharePoint, how powering AI with a knowledge graph naturally mirrors how human brains work, Gianni's work in the innovation space as a practitioner and an industry advisor for organizations like Goldman Sachs and BCG, and his keynote presentation at the upcoming Knowledge Summit Dublin conference in June. For more information on Knowledge Summit Dublin, check it out at ⁠⁠https://www.knowledgesummitdublin.com/⁠⁠.To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

SHOW NOTESGuest: Andrew AmannWebsite: ninetwothree.coLinkedIn: Andrew AmannX/Twitter: @andrewamannKey topics:Andrew's pivot from mechanical engineering to AI and software development Early experiments with digital transformation, including VBA-coded automations Founding 923 Studio and delivering 150+ innovative AI and ML products Ideal clients: established brands with innovation labs and funded startups How Andrew and his team win business through SEO, conferences, and LinkedIn outreach Stabilization and growth goals for 923 Studio in 2025 How AI can be implemented in enterprise businesses, starting with a knowledge base Balancing business growth with a holistic lifestyle for employees Andrew's best advice: become an apprentice, learn from both good and bad bosses The 923 Studio name: inspired by their early days working 9 PM to 3 AM Tips for building AI solutions that truly solve real-world problems Key Questions(01:19) Can you tell us a bit about how you ended up where you are today?(03:15) Who would be your ideal client these days?(04:03) How do you get in front of these people?(04:35) Do you have repeat customers?(05:55) What are some big goals that you'd like to achieve in the next year?(06:45) Do you use AI within your business?(08:07) So your goals that you have, how would that affect your business?(08:55) What do you feel is the number one roadblock from you guys getting there?.(09:20) Can you talk a little bit about successful AI transformation in enterprise companies?(11:33) Do you have any tips or anything about how to build AI solutions that will solve our real problems like you were talking about?(12:55) How about running a holistic agency that uses profit to enhance the lifestyle of all employees?(13:49) What is the best piece of advice that you've ever received?(15:13) How did you come up with the business name?(15:54) What's the best advice you have ever given?(17:54) Is there anything else that you would like to touch on?(18:02)  Where can we go to learn more about you and what you're doing?Andrew Amannwww.ninetwothree.coAndrew Amann | LinkedInx.com/andrewamannVirginia PurnellFunnel & Visibility SpecialistDistinct Digital Marketing(833) 762-5336virginia@distinctdigitalmarketing.comwww.distinctdigitalmarketing.comwww.distinctdigitalmarketing.co

Last Updated on May 28, 2025 by Owen McGab Enaohwo The founder and chief evangelist officer at Interview Valet, a podcast interview marketing service, Tom Schwab, helps businesses get featured in podcast interviews to reach their target audience.  Managing the podcast interviews from start to finish involves many moving pieces, and things could easily slip […] The post How Interview Valet Solidified Its Workforce for Growth With a Centralized Knowledge Base appeared first on SweetProcess.

Last Updated on May 21, 2025 by Owen McGab Enaohwo Gary Winter and Tisha English share a common interest in enhancing the operations at Lawvex, a full-service trust and estate law firm. Gary and Tisha, the Managing Attorney and Chief Operating Officer, respectively, were no strangers to implementing technology in their organization. But the basic […] The post How Lawvex Empowered Its Employees for Growth by Creating a Centralized Knowledge Base appeared first on SweetProcess.

Episode Title: GPTs Replaced Endless File SearchingShow Notes:In this episode of the B2B Marketing Excellence & AI Podcast, I talk about a common frustration — when your computer crashes and you're forced to transfer everything. That happened to me recently, and instead of just moving over cluttered files, I decided to create a better system.I used this opportunity to build personalized GPTs (Generative Pretrained Transformers) inside ChatGPT to help me organize information so I could stop digging through folders, spreadsheets, and emails. Now, instead of asking “Where did I save that?” — I just ask my GPT.These GPTs have become my go-to system for locating key client information, marketing materials, podcast outlines, and internal resources — all in seconds.If you're overwhelmed by digital disorganization or tired of repeating the same searches, this episode will show you how to use AI to create a centralized, accessible, and reliable system for storing and retrieving information.You'll learn:Why I decided not to keep transferring messy files across computersHow GPTs help organize and recall key information instantlyReal-world examples of how I use GPTs to support client work and daily operationsSimple ways to get started creating your own GPT-based document systemAt World Innovators, we're all about helping B2B brands and Executives find smarter ways to reach the right audience — and that starts with staying organized internally. GPTs are one tool that's helping us (and our clients) reduce clutter and increase clarity. Watch the Bonus Video: How to Create Your Own GPT- https://youtu.be/2NNt4f88qNw?si=KniJVppBV3CSuafpEpisode Breakdown:00:00 A Rough Week with Technology 03:21 Setting Up Your Own GPT 04:58 Practical Applications of GPTs 08:27 Training and Optimizing Your GPT 12:50 Benefits of GPTs for Teams 15:18 Final Thoughts and Encouragement

This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking. Join Modal, Skydance Animation, and today's innovative AI tech companies who upgraded to OCI…and saved.    Offer only for new US customers with a minimum financial commitment. See if you qualify for half off at http://oracle.com/eyeonai  In this episode of Eye on AI, host Craig Smith speaks with Prashanth Chandrasekar, CEO of Stack Overflow, about how one of the internet's most trusted platforms for developers is adapting to the era of generative AI. With over 60 million human-curated Q&A pairs, Stack Overflow is now at the center of AI development — not as a competitor to large language models like ChatGPT, but as a foundational knowledge base that powers them.   Prashanth breaks down how Stack Overflow is partnering with OpenAI, Google, and other LLM providers to license its data and improve AI accuracy, while also protecting the integrity of its community. He explains the rise of OverflowAI, how Stack Overflow for Teams is fueling enterprise-grade co-pilots, and why developers still rely on expert human input when AI hits its “complexity cliff.” The conversation covers everything from hallucination problems and trust issues in AI-generated code to the monetization of developer data and the evolving interface of the web.   If you want to understand the future of developer tools, AI coding assistants, and how human knowledge will coexist with autonomous agents, this episode is a must-listen.   Subscribe for more deep dives into how AI is reshaping the world of software, enterprise, and innovation. Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI (00:00) Intro (02:31) Prashanth's Journey from Developer to CEO   (05:18) Why Stack Overflow is Different from GitHub   (08:51) The Power of Community and Human-Curated Knowledge   (12:53) Stack Overflow's Data Strategy for AI Training   (17:26) Why Stack Overflow Isn't Competing with OpenAI   (20:36) How Stack Overflow Powers Enterprise AI Agents   (26:13) OverflowAI, Gemini, and the Future of Dev Workflows   (30:09) Inside Stack Overflow for Teams   (33:29) Safeguarding Quality: The Fight Against AI Slop   (38:32) Licensing, Attribution, and Protecting the Knowledge Base   (43:19) Business Strategy in the Age of Generative AI  

Enterprise Knowledge CEO Zach Wahl again speaks with Barry Byrne, Global Head of Knowledge Management at Novartis and founder and organizer of the Knowledge Summit Dublin conference.In this conversation, Zach and Barry discuss Barry's growing knowledge management team at Novartis, how to measure KM success, and best practices for conducting (and scaling!) knowledge capture before valuable team members leave an organization. They also share what they're most excited about at Knowledge Summit Dublin this year, especially the "salmon of knowledge." For more information on Knowledge Summit Dublin, check it out at ⁠https://www.knowledgesummitdublin.com/⁠.Click ⁠here⁠ to listen to Barry's first Knowledge Cast episode.To learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

What if you could create your own AI assistant—one that thinks like you, responds like you, and handles tasks so efficiently that it frees up hours of your time every day? Sounds like sci-fi, right? Well, it's not. It's real, and it's happening right now!In this episode of the Happy Hustle Podcast, we're resharing another guest guru training from our Happy Hustle Club, a private mastermind with high-level entrepreneurs, and one of our member Ryan Blaser—CEO and Founder of Test My Home, Electrical Engineer, Certified Building Biologist Environmental Consultant (BBEC), and Electromagnetic Radiation Specialist (EMRS). Ryan dives deep into how you can harness the power of AI to create a personal knowledge base and use chatbots as virtual assistants or consultants. This isn't just theory—it's a game-changer for entrepreneurs and business owners looking to work smarter, not harder.Gone are the days of sifting through endless Google search results. AI is transforming the way we access and utilize information. Instead of retrieving random data from across the internet, imagine having an AI that references your own emails, presentations, podcast transcripts, and SOPs to provide precise, context-driven responses. That's the kind of power Ryan Blaser is bringing to the table.Key Takeaways from the Episode:The Future of AI Interactions – How AI is shifting from a generic information tool to a personalized virtual assistant.Building Your Own AI Knowledge Base – The exact process Ryan uses to feed AI with personalized data from emails, documents, and transcripts.Game-Changing AI Applications for Business – How entrepreneurs can automate email responses, generate proposals, create SOPs, and even manage social media DMs with AI-powered assistants.AI Business Models & Opportunities – The best ways to leverage AI in your business, from consulting to automation services.Ryan has already been using AI to manage his emails, automate chats, and streamline business operations. His AI-enhanced workflow has saved him 4–5 hours per day—time that can now be invested in scaling his business or simply enjoying life. This is the next-level efficiency that every entrepreneur should be paying attention to.This episode isn't just about theory—it's about taking action. Whether you're a solopreneur, a CEO, or someone just looking to optimize your workflow, AI can revolutionize the way you work.Connect with Ryanhttps://www.facebook.com/Test-My-Home-366194474141396/https://www.instagram.com/testmyhome/https://www.linkedin.com/in/ryan-blaser-243725a8/Find Ryan on this website: https://testmyhome.com/Connect with Cary!https://www.instagram.com/caryjack/https://www.facebook.com/SirCaryJackhttps://www.linkedin.com/in/cary-jack-kendzior/https://twitter.com/thehappyhustlehttps://www.youtube.com/channel/UCFDNsD59tLxv2JfEuSsNMOQ/featured Get a free copy of his new book, The Happy Hustle, 10 Alignments to Avoid Burnout & Achieve Blissful Balance https://www.thehappyhustle.com/bookSign up for The Journey: 10 Days To Become a Happy Hustler Online Coursehttps://thehappyhustle.com/thejourney/Apply to the Montana Mastermind Epic Camping Adventurehttps://thehappyhustle.com/mastermind/“It's time to Happy Hustle, a blissfully balanced life you love, full of passion, purpose, and positive impact!”Episode Sponsor: Magnesium Breakthrough from BiOptimizers (https://bioptimizers.com/happy)If you've been on a restricted diet lately or maybe even taken some meds to shed those pounds for the summer, I gotta warn ya—be careful! You might have unknowingly created a nutrient deficiency that could not only mess with your health but also jeopardize those weight loss goals.Did you know that over 75% of Americans are already deficient in magnesium? Yeah, it's wild! Magnesium is this powerhouse mineral that's involved in over 600 biological reactions in your body. It helps with everything from sleep to stress management to hormone balance—all key players in keeping your weight on track.And if you're still on those meds, you might be dealing with some side effects like sleepless nights, digestive issues, or irritability, which can totally throw off your commitment to your goals. Whether you're taking meds or not, setting up healthy habits is crucial to maintaining your weight over time. One of the best things you can do? Make sure you're getting all the magnesium your body needs.Don't let a magnesium deficiency derail your progress! Give Magnesium Breakthrough by BIOptimizers a shot. Unlike other supplements, this one's got all 7 forms of magnesium that your body can actually absorb, so you get the full spectrum of benefits.This approach will help you crush your goals and maintain a healthy weight while keeping your overall health in check. For an exclusive offer, head to bioptimizers.com/happy and use the promo code 'happy10' at checkout to save 10%. And if you subscribe, you'll snag amazing discounts, free gifts, and a guaranteed monthly supply.

Have you ever wished for a copywriter who truly understands your brand and can effortlessly produce high-quality content? In this episode, I'm discussing the exciting world of AI-powered copywriting and sharing my journey of creating two AI "personas" to help me generate compelling marketing materials. I'll guide you through the process of building a robust knowledge base that empowers AI to write in your voice, understand your audience, and achieve your marketing goals. Listen in to discover the tools and techniques I used, including dictation, transcript refinement, and incorporating insights from expert communicators. Plus, I'll share my plans for further enhancing my AI copywriters by developing style guides, integrating lessons from expert communicators, and exploring automation for feedback and improvement suggestions. You can find show notes and more information by clicking here: https://bit.ly/419JjrP 

Dr. Megan Muehlbauer from Rutgers University joins us to uncover the hidden potential of beach plums, a fascinating native fruit of New Jersey. With a keen focus on genetic diversity and innovative agricultural practices, Dr. Muehlbauer shares her journey into the world of niche crops and highlights the challenges and triumphs of her research. From rescuing a unique beach plum tree to grappling with pollination issues, her work exemplifies the crucial role of biodiversity in contemporary farming. The conversation takes an intriguing turn as we discuss the importance of funding niche crops like beach plums and the strategic advantages of farm diversification. We dive into the historical and ongoing efforts in beach plum breeding, spotlighting Rutgers' proactive outreach initiatives, like the Great Tomato Tasting, that aim to engage the public and elevate these remarkable crops. The backdrop of New Jersey's agricultural landscape provides a rich context for understanding the value and challenges faced by organizations like the New Jersey Beach Plum Association. The excitement continues as we explore the fascinating world of apple varieties, with a special focus on the Honeycrisp apple and its impact on market dynamics and consumer expectations. Dr. Muehlbauer offers insights into the complexities of cultivating this beloved variety and the ongoing efforts to develop alternatives that capture its appealing traits. The episode concludes by inviting listeners to become part of the research community, encouraging public participation in the evolving narrative of beach plum cultivation and discovery. Check out the Rutgers research farm here: https://www.facebook.com/people/Clifford-E-Melda-C-Snyder-Research-Extension-Farm/100064494557910/ For sources, transcripts, and to read more about this subject, visit: www.agroecologies.org To support this podcast, join our patreon for early, commercial-free episode access at https://www.patreon.com/poorprolesalmanac For PPA Restoration Content, visit: www.restorationagroecology.com For PPA Merch, visit: www.poorproles.com For PPA Native Plants, visit: www.nativenurseries.org To hear Tomorrow, Today, our sister podcast, visit: www.tomorrowtodaypodcast.org/ Key Words: Beach Plums, Niche Crops, Genetic Diversity, Agricultural Practices, Rutgers University, New Jersey, Farm Diversification, Pollination, Honeycrisp Apple, Market Dynamics, Consumer Expectations, Apple Varieties, Germplasm Repository, Informal Breeders, Snyder Research Farm, Great Tomato Tasting, USDA, Heirloom, Hard Cider, Consumer Preferences, Honeycrisp and Fuji Crosses, Blueberries, Cranberries, Rutgers Marucci Center, Social Media, Community Engagement, Knowledge Base

You probably feel like you know your customers pretty well, but you can't know everything, and there always seems to be a new question that you or your team are unprepared to answer or respond to. How do you identify those gaps before you get a tough question from your customer? Today we're going to talk about the transformative power of knowledgebases in customer support with Sophie Wyne, CEO of Ariglad. We'll discuss how a well-maintained knowledgebase can benefit both customers and internal teams and how AI plays a crucial role in optimizing this resource. Sophie Wyne is the Co-Founder and CEO at Ariglad. After participating in the prestigious Y Combinator program in San Francisco, Sophie raised $2M of capital in Ariglad's Seed round. Since launching the first AI knowledge base tool of its kind, Sophie is focusing on educating the CX space on the unique benefits of AI and is a leading voice in the growing AI Customer Success space. Ariglad is headquartered in San Francisco and the team is spread across North America and Europe. RESOURCES Wix Studio is the ultimate web platform for creative, fast-paced teams at agencies and enterprises—with smart design tools, flexible dev capabilities, full-stack business solutions, multi-site management, advanced AI and fully managed infrastructure. https://www.wix.com/studio Attend the Mid-Atlantic MarCom Summit, the region's largest marketing communications conference. Register with the code "Agile" and get 15% off. Register now for HumanX 2025. This AI-focused event which brings some of the most forward-thinking minds in technology together. Register now with the code "HX25p_tab" for $250 off the regular price. Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company