Managing Dental Drama Podcast

Conflict amongst team members is almost unavoidable. At times, it can hit your perfectly happy team in the most unfortunate way. For others, it could be that conflict is the ongoing saga that always ends with “To be continued….”. It can be exhausting for all parties involved and can absolutely beat down the practice owner or leader. In this episode, Bethany shares of a recent client of hers who was struggling to manage conflict on the team. Despite the manager's best efforts, things seemed to be getting worse rather than better. Listen to Dr. Kuba and Bethany discuss the details of this conflict and glean little pearls for how to handle situations like these on your team. Previous Episodes Worth Revisiting: Personalities on ParadeThe Importance of Mental Health in the WorkplaceApril content is available!! It has practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for additional resources at the end of April – The HUB is going to feature so many resources that you need all for individual purchase. Coming soon! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

At times, a practice owner or team leader is utterly surprised when they realize that an iron clad system is not being utilized by the team. How did this happen? How long has the system been out of use? The consequences of unfollowed systems are numerous. First, team members can be confused, leading them to spend too much time seeking clarification from others. Second, team members can become inefficient as they use outdated or previously unsuccessful systems. Finally, unfollowed systems can create discord on the team when some diligently follow the protocols while others seem to be slacking. Listen in today as Dr. Kuba and Bethany discuss staff accountability! Previous Episodes Worth Revisiting: Task Management – The Art of Getting Things Done  The Highs and Lows of Family Members as EmployeesApril content is available!! It has practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for additional resources at the end of April – The HUB is going to feature so many resources that you need all for individual purchase. Coming soon! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

For all the amazing, positive talk about associateships, there are aspects of it that are not glamorous or fun. In this episode, Dr. Kuba and Bethany talk about all of the sticky points that can come up between practice owners and associates. From who gets the credit on x-rays to fairly dividing up the new patients, issues can arise. Bethany encourages both the practice owner and the associate to have fair expectations of one another and to approach the relationship with mutual respect. She and Dr. Kuba discuss the importance of clear communication throughout the relationship.  Previous Episodes Worth Revisiting: Interview with an Associate Dentist – Meet Dr. Michael!  Clear Expectations and Sticky Conversations April content is officially available TODAY!! It is practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for additional resources at the end of April – The HUB is going to feature so many resources that you need all for individual purchase. Coming soon! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

New patients are essential to not only the growth of a practice but also to the maintenance of a practice. Because it is impossible to keep every single patient in the practice forever, new patients become critical to maintaining (or growing) the size of the patient base as well as the productivity of the practice. In this episode, Dr. Kuba and Bethany discuss the various types of marketing and the importance of having a well-rounded marketing plan. Bethany warns listeners not to put all of their marketing dollars into one basket. A diverse and strategic plan is key! Previous Episodes Worth Revisiting:  Low Cost Marketing Strategies Branding in Dentistry – What it Takes to Stand Out March Content expires this week! Don't miss out on it! Subscribers get access to “Part Two” of last week's episode “A Team Revolts,” so subscribe today! April bonus content is packed with great marketing ideas, so don't wait! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

Kuba offers up her shoe today to Bethany, fully prepared for Bethany to beat her. While tempted, Bethany engages in a conversation with Dr. Kuba regarding a recent (gasp) drama development at her office. In an effort to make swift and necessary changes, Bethany suggests a couple of schedule changes to Dr. Kuba. The team was not a fan of the changes! Dr. Kuba and Bethany dialogue about what they could have done differently and give advice to practice owners on how to make effective changes in their practices. Previous Episodes Worth Revisiting: S3:Episode 29 – How to Solicit Genuine Feedback from EmployeesS2:Episode 45 – When Team Members ComplainsMarch Content available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

 In deep reflection, Dr. Kuba and Bethany realized that most of the Managing Dental Drama episodes center around what to say and how to say it. However, they realized that there is also a time and a place to be quiet. In this episode, they dedicate an entire episode to the important topic of “When to Shut Up.” Together, they discuss several examples of when it is better to stay quiet than to speak. Here's to hoping that this episode leaves you speechless!  Previous Episodes Worth Revisiting: An Interview with Bethany's Dad – Dr. JonesFeaturing YOUR Voices March Content now available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

After spending the entire month of February focusing on compensation reviews, Dr. Kuba and Bethany get together to discuss the aftermath. After being extra excited to jump into the reviews, Dr. Kuba experienced a bit of a disappointing let down after they were complete. She and Bethany dialogue about the real reactions to expect as well as how to mentally and emotionally prepare for these meetings. Previous Episodes Worth Revisiting: How to Conduct Compensation Reviews When Employees Feel Entitled March Content now available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

It is a moment that everyone dreads – the departure of a beloved and critical team member. Whether a spouse's career takes them elsewhere, they retire, or they find a career elsewhere, it is always devastating to lose a team member who brings so much to the team. Replacing him or her seems like an impossible task, and yet it must be done. In this episode, Dr. Kuba and Bethany discuss the importance of a good onboarding program for new team members. Together they discuss specific ways to ensure that you are coaching your new team member into better performance. Previous Episodes Worth Revisiting: Peer Feedback FormsHow to Solicit Genuine Feedback from Employees March Content now available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

Searching for a new employee is wrought with challenges and often with insecurity in the process. Trying to find an associate tends to be an even more challenging process. In this episode, Dr. Kuba shares how she is currently in the associate search process. Together, she and Bethany discuss the specifics of how to search for a doctor to join your team.  They start by reviewing how to market the position, and they finish by discussing finding the right fit for your practice. Previous Episodes Worth Revisiting: Making Associateships Win/Win Hiring an Associate Series – Part One Last week of February content! Last chance to get 50% off your first month - Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

With an alarming growth of angry and unhappy people in the world, it's not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a dentist considers the options for dealing with the angry patient. What should a doctor and team do with the unhappy customer? Should they seek to reconcile? Should they send a termination letter? Should they call the person? So many options, each with their own pluses and minuses. In this episode, Dr. Kuba and Bethany discuss a few different angry patient scenarios. They each share their perspective on how they think it should be handled. Finally, Bethany encourages all listeners to pick a consistent response – one that can be implemented across most circumstances. Previous Episode Worth Revisiting:Disgruntled PatientsDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

In this exclusive bonus episode, we continue the conversation from January 20th's "Compensation Reviews." We dive deeper into how sharing financial insights with your team can foster stronger relationships and elevate morale. But what happens when transparency goes wrong? Learn how to strike the perfect balance between transparency, spending, and communication to create a more productive and trusting environment in your practice.Why You Should Listen:Wondering how much financial transparency is too much for your dental team? We break it down for you.Discover the strategies that'll help you get your team on board with your financial decisions without causing friction.Get actionable tips on balancing team culture investments with maintaining profitability.Hear how you can completely transform how your team views their compensation and involvement in your practice's financial health.

Patient care is often a shared process among various providers. Dentists must coordinate care with dental specialists like oral surgeons, orthodontists, periodontists, pediatric dentists, and endodontists and vice versa. In addition, dental professionals must coordinate care among medical providers to obtain medical clearances as well as important information regarding medicines/pre-medication recommendations. This coordinated effort is a critical aspect of providing premium quality care for patients. In this episode, Dr. Kuba and Bethany discuss the importance of this process while also talking about the things that often go wrong in the process. Together, they have tips and suggestions for improving relationships amongst referral sources. Previous Episodes Worth Revisiting: What is Good Customer Service? Know THY Practice Missed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! February Bonus Content Now Available! Last chance to get 50% off your first month - Subscribe Today!! Managing Dental Drama Subscription

It is certainly a topic that everyone wishes to avoid, but Bethany brings four different real scenarios of where drugs or substance abuse entered the workplace. She and Dr. Kuba discuss the signs in each of these very diverse scenarios, and they discuss the action that each practice owner took. While it is not a fun topic to consider, it is more prevalent than anyone would like to admit. It is critical to address potential substance abuse situations with grace and also with swift action. So, listen in to today's important episode! Previous Episodes Worth Revisiting: When to Coach and When to Fire Underperforming EmployeesThe “Surface Pressure” is Killing Me, Now What? Did you miss the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! February Bonus Content Now Available! Last chance to get 50% off your first month - Subscribe Today!! Managing Dental Drama SubscriptionDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

 It is a fear and unfortunately a common reality that injuries occur at the practice. A patient trips and falls on a loose rug. A patient has a seizure and hits their head on the cabinet. Or, in Dr. Kuba's case, a patient sits on a bench and it breaks. The variety of ways an injury can occur is endless. In this episode, Dr. Kuba walks through a recent injury that occurred in her practice. She and Bethany discuss the nuances of what the team should and should not say and do. They also discuss the importance of making sure your team is trained and ready for the occurrence. This is definitely an episode you do not want to miss! Previous Episodes Worth Revisiting: How to Prepare for a Board ComplaintWhen the Sh!# Really Hits the Fan: Part Two Lawsuit January Opportunity – 20% off Consulting Crash Course if you register by January 31, 2025! Bethany and Dr. Kuba say “Don't be a Dummy” and “Don't Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰January Bonus Content Available! Subscribe Today and Get 50% Off Your First Month! Managing Dental Drama SubscriptionDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

On the heels of “When to Ask for a Raise,” Dr. Kuba and Bethany tackle the other side of the coin today. They dive deeply into the subject of annual compensation reviews. What are they? How are they different from performance reviews? What does the employee gain from them? How do they help the practice? Are they really necessary? No matter how big or small your practice may be, annual compensation reviews can reap numerous benefits, and this episode unpacks how to prioritize and maximize these annual meetings. Previous Episodes Worth Revisiting: Excessive Time Off Requests and AbsencesWhen Team Members Complain January Opportunity – 20% off Consulting Crash Course if you register by January 31, 2025! Bethany and Dr. Kuba say “Don't be a Dummy” and “Don't Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰January Bonus Content Available! Subscribe Today! Managing Dental Drama SubscriptionDon't forget to check out our social media for more!Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Dive into the Dental Drama Digest with Bethany!The digest and bonus episode are packed with powerful content to help your practice grow, but it can feel like a lot to tackle. Tune in to this bonus episode to uncover practical ways to put the digest's content into action and and improve your practice!Don't Miss Out on This Special Subscription Offer!Get 50% off your first month of our subscription!

 Raises and the conversations around raises can be uncomfortable and challenging for both parties involved. That is why Dr. Kuba and Bethany tackle the precursor to raise requests in this episode. They start by dialoguing an important question, “When should I ask for a raise?” Dr. Kuba draws on recent experience with a colleague who had an employee ask for a raise. The raise request took her colleague by surprise. Bethany weighs in on the situation, and then they discuss what qualifications should be considered when giving a raise. This is definitely an episode for all dental professionals! Previous Episodes Worth Considering:  When Employees Feel Entitled Blindsided by a Raise Request January Opportunity – 20% off Consulting Crash Course if you register by January 31, 2025! Bethany and Dr. Kuba say “Don't be a Dummy” and “Don't Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰January Bonus Content Available! Subscribe Today! Managing Dental Drama Subscription**Apple users, we recommend that you sign up through the website first so that you aren't charged additional iOS fees. Once you've signed up, then you can download and utilize the app for subscription content.**Don't forget to check out our social media for more!Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Support the show

It is a new year and a new opportunity to make BIG plans for education in 2025! In this episode, Dr. Kuba and Bethany discuss the importance of utilizing the energy and enthusiasm of January to propel you into planning some great education opportunities for you and your team. Open your parameters and include non-dental conferences and get a large pool of opportunities. Then, begin to narrow based on location, time of year, and content. Dr. Kuba discusses the risks of traveling as a team but encourages listeners as she shares about her recent registration of her and her team for the 2025 AAPD. Listen in and get pumped up to find some great CE for you and your team! Previous Episodes Worth Revisiting: Taking Control of Your 2024 Schedule Continuing Education Resources – Some Free and Easy, Some Expensive and More ComplexJanuary Opportunity – 20% off Consulting Crash Course if you register by January 31, 2025! Bethany and Dr. Kuba say “Don't be a Dummy” and “Don't Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰January Bonus Content Now Available! Subscribe Today! Managing Dental Drama Subscription**Apple users, we recommend that you sign up through the website first so that you aren't charged additional iOS fees. Once you've signed up, then you can download and utilize the app for subscription content.**Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

In this bonus episode of Managing Dental Drama, we're diving into the details of planning a successful team trip. From managing logistics to fostering team spirit, we explore the ins and outs of creating an event that's both memorable and impactful. You'll learn how to set clear expectations with contracts, organize travel efficiently, and maintain a positive mindset throughout the process.                                                    

Bethany highlights three game-changing opportunities designed to help you streamline, strengthen, and elevate your practice in 2025!  The Chart Audit Program Offers a thorough review of your documentation by experts Dr. Kuba and Dr. Kavitha. With monthly audits, you'll receive a detailed report to enhance your record-keeping, ensure compliance, and minimize risk—all for an affordable rate of $599/month. To get started,

The spotlight is on Bethany today as she focuses on her top ten suggestions, tips, and reminders for the loyal listeners of Managing Dental Drama. She reminds practice owners to put time, energy, and attention into plans and preparation for 2025. In order for 2025 to feel successful, a thoughtful reflection on 2024 is in order. She starts with reminding listeners of the importance of the nitty-gritty. Details matter! It's the perfect time of year to deep dive into expenses and documentation. It is also important to thoroughly evaluate the trends of 2024 so that 2025 goals can be set accordingly. She encourages listeners to do the hard work of self, team, and practice improvement. Plus, so much more! Get ready for 20 minutes of practical tips! LAST CHANCE - Don't forget the Managing Dental Drama Subscription! For December subscribers – Happy Holidays to you!! Dr. Kuba and Bethany are dropping TWO bonus episodes – “The Art of Gift Giving” and “Deescalating Patients in Insurance Conversations.” You don't want to miss these bonus episodes! Level 1 Subscribers – Get TWO bonus episodes for $0.67 per day! Level 2 Subscribers – Get bonus episodes AND a jam-packed digest for $1.67 per day! Level 3 Subscribers – Get bonus episodes AND the digest AND access to Dr. Kuba/Bethany's coaching for $6.67 per day! Managing Dental Drama Subscription **Apple users, we recommend that you sign up through the website first so that you aren't charged additional iOS fees. Once you've signed up, then you can download and utilize the app for subscription content.**Previous Episode Worth Revisiting:Dr. Kuba's Top Ten for Year EndDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

This time of year can be incredibly hard for dentists and practice owners because there are so many decisions to make when it comes to showing appreciation for team members. Should I do cash, a gift card, or a bonus through payroll? How much should I pay my team members? Should I do an equal amount or vary the amounts based on longevity? If we do a Holiday party, should I pay the team for the hours? All of the questions and more are covered by Dr. Kuba and Bethany in this episode. The end of the year is an important time to show appreciation, but there is much to consider and weigh out. So, listen in! Previous Episodes Worth Revisiting:Creative Team Building IdeasThe Basics of Team Building Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Dr. Kuba and Bethany tackle an important management topic – team meetings! In order to conduct productive meetings, several key components are critical. In this episode, Dr. Kuba and Bethany discuss the importance of scheduling meetings with consistency and developing a clear agenda. They also encourage practice owners and managers to include team members in the content of the meeting while avoiding the chronic complaint session. Meetings should be solution oriented and should keep the whole team on the same page with important topics and practice decisions. As the year comes to a close and a new year is just around the corner, good and productive meetings can be a true boost for your practice. So, listen closely and get a good plan together! Don't forget the Managing Dental Drama Subscription! For December subscribers – Happy Holidays to you!! Dr. Kuba and Bethany are dropping TWO bonus episodes – “The Art of Gift Giving” and “Deescalating Patients in Insurance Conversations.” You don't want to miss these bonus episodes! Level 1 Subscribers – Get TWO bonus episodes for $0.67 per day! Level 2 Subscribers – Get bonus episodes AND a jam-packed digest for $1.67 per day! Level 3 Subscribers – Get bonus episodes AND the digest AND access to Dr. Kuba/Bethany's coaching for $6.67 per day! Managing Dental Drama Subscription**Apple users, we recommend that you sign up through the website first so that you aren't charged additional iOS fees. Once you've signed up, then you can download and utilize the app for subscription content.**Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Happy Holidays! This is the second of TWO bonus episodes released this month!

Happy Holidays! This is the first of TWO bonus episodes released this month!

Back by popular demand – Dr. Ludlow! Burn-out is common, and Dr. Ludlow has beaten the odds in so many ways. His large privately owned dental practice continues to grow and change in astounding ways. In fact, Dr. Ludlow excitedly embraces change year after year. So, Bethany asks an all important question of Dr. Ludlow – “How do you continue to stay motivated?” After twenty years in the field, Dr. Ludlow reflects on how he remains excited about his growing dental business. He also shares how he has tweaked his schedule through the years to give him more time and space to reflect and work on the actual business side of dentistry. If you are looking for inspiration, then this episode is for you! November subscription ends TODAY!!! Click the link below to secure your last chance at the November content. For December subscribers – Happy Holidays to you!! Dr. Kuba and Bethany are dropping TWO bonus episodes – “How to Make Your Gifts Count” and “Insurance Verbiage to De-escalate Upset Patients.” You don't want to miss these bonus episodes! Managing Dental Drama Subscription**Apple users, we recommend that you sign up through the website first so that you aren't charged additional iOS fees. Once you've signed up, then you can download and utilize the app for subscription content.**Previous Episodes Worth Revisiting: What to Do When I Just Don't Care Be YOU – Authentic LeadershipDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

In this episode, Bethany shares multiple heartwarming accounts of doctors who chose random and sweet acts of generosity. On this Thanksgiving week, she hopes that the accounts of others and their acts of appreciation will impact listeners to stretch themselves on the topic of generosity. In addition, reflecting on how others display generosity is only going to inspire new and courageous acts of generosity. There are only 7 days left to capture the content from this month's Managing Dental Drama Subscription. All the content expires on December 1, so don't miss out on the important tips from this month. With Level 2 memberships being less than $2 per day, you can't afford NOT to sign up! Managing Dental Drama Subscription**Apple users, we recommend that you sign up through the website first so that you aren't charged additional iOS fees. Once you've signed up, then you can download and utilize the app for subscription content.**Previous Episodes Worth Revisiting: Scheduling Time Away and Weighing Out Spending Decisions Determining the Worth of EmployeesDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Bethany invites a beloved client to the studio today – Dr. Williamson! From the first moment Bethany spoke with Dr. Williamson, she knew he was one of the nicest people she has ever met. As she has grown to know him more over the last year, her attribution of his character has been correct. She knew he would be the perfect guest for an episode on generosity. Out of his attitude of respect, humility, and appreciation, he displays generosity in a way that is not showy or proud but rather sincere and heartfelt. Dr. Williamson shares his views on gratitude and generosity. He will certainly inspire you to fill your heart with appreciation and empty your hands in the name of generosity! There are only 14 days left to capture the content from this month's Managing Dental Drama Subscription. All the content expires on December 1, so don't miss out on the important tips from this month. With Level 1 Members starting at $19 monthly, you can't afford not to join!! Managing Dental Drama Subscription**Apple users, we recommend that you sign up through the website first so that you aren't charged additional iOS fees. Once you've signed up, then you can download and utilize the app for subscription content.**Previous Episodes Worth Revisiting: What is Servant Leadership? Meet Dr. Marr – Deep Reflection, Finding Joy, and Setting Team Goals Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

 It is November, and it only seems fitting that we discuss one of the more foundational truths to running a great dental practice – the art of appreciation. In this episode, Dr. Kuba and Bethany discuss the importance of having a healthy mindset toward others. The foundational respect, often preceded by humility, is critical in displaying genuine gratitude for those around you. Appreciation is an art, and it is art that truly matters in businesses and amongst high performing teams. Take a moment to challenge yourself today – listen to today's episode and make a goal to develop a healthy mindset of gratitude. You won't regret it! Don't miss out – Become a MDD Member Today! Click the link below and sign up today!Managing Dental Drama Subscription**Apple users, we recommend that you sign up through the website first so that you aren't charged additional iOS fees. Once you've signed up, then you can download and utilize the app for subscription content.**Previous Episodes Worth Revisiting: Spotting Employee Burnout Thirty Positive Thoughts in Less Than Thirty Minutes Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

 Is it true that dental practices can actually be impacted by an election? In this episode, Dr. Jones and Bethany discuss the very real evidence that elections can definitely impact dental practices. Bethany discusses that the bulk of her clients see a variety of changes between September – November during an election year. One of the more evident changes is the hesitation and even unwillingness of patients to move forward with treatment. In some cases, it is almost as if they did not hear the diagnosis. They seem utterly unphased by the need for treatment and equally unwilling to move forward with it. Together, Dr. Jones and Bethany tackle various ways to attack the changes in attempt to minimize the damage and move forward. Today is the day!!! Subscription Day.  Don't miss out! Click the link below and sign up today:Managing Dental Drama Subscription **Apple users, we recommend that you sign up through the website first so that you aren't charged additional iOS fees. Once you've signed up, then you can download and utilize the app for subscription content.**Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Get a sneak peak at this month's bonus episode! Then, sign up! Don't miss out! Click on the link below and pick the subscription that fits your needs! Managing Dental Drama Subscription 

Dr. Smith is back in the studio today, and he shares the beauty of a fulfilled vision. Fifteen years after he took over his practice, he is still experiencing the fruit of his mission and is even able to pivot to be away from the practice more than he ever has been before. He and Bethany discuss the importance of documenting the vision and discussing it repeatedly with the team. Dr. Smith even shares his vision and mission with listeners so that they can get a sample of a documented mission. Enjoy hearing from a doctor who has put in the hard work and is experiencing the joys of that hard work. ⏰

Plans fail. Even the best laid plans can fail. In this episode, Dr. Kuba, Bethany, Dr. Riley, and Dr. Patel all share comments on the importance of learning to pivot when things go wrong. In fact, Dr. Kuba encourages listeners to get out AHEAD of something going wrong and to work diligently to anticipate problems and build out potential solutions ahead of time. However, there are times when even the best prevention does not work. In these cases, it is important to remain calm, remain positive, and keep moving forward. ⏰

The subject of culture pops up again today! Bethany and Dr. Kuba discuss how delicate nature of a positive team culture. In some cases, one singular employee can throw off the entire balance, sometimes without the practice owner even realizing it. Bethany shares three different examples of recent culture problems that were pervasive due to a “rotten apple” employee. Listen in on the action that might need to be taken in order to point the culture back in the right direction. 

Dr. Jones and Bethany break in the brand-new studio today! Together, they discuss how critical it is for a dentist/practice owner to have a vision for what they want to create in their practice, with their team, and with their patients. Using the analogy of all it took to create Bethany's new house/studio, they draw parallels on how an undeveloped, misplaced, or miscommunicated vision can lead to a practice that fails to fulfill the desires of the practice owner and team. Dr. Jones shares his wisdom on seeking help when a vision is hard to formulate, and he discusses the importance of ensuring that the team is behind the mission and vision. Previous Episodes Worth Revisiting: Discovering Your Why and Then Practicing Happy An Interview with Bethany's Dad – Dr. JonesDon't forget to check out our social media for more!Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Building trust on a team is a delicate and often difficult process. Once a team has a foundation of trust, the operation of the practice becomes much smoother and efficient. However, when trust is shaken or an employee on the team works to dismantle that trust, it takes swift and decisive action to right the ship. In this episode, Dr. Kuba shares a personal experience of a team member who openly shared her lack of trust in Dr. Kuba and the management team. She and Bethany discuss how they addressed the mistrusting employee and the action they took to prevent the mistrust from spreading to other team members. Previous Episodes Worth Revisiting:  When Team Members ComplainOpening the Lines of Communication to Avoid Team DramaDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Kuba and Bethany tackle some uncomfortable examples of an employee who felt entitled and was quite verbal with her disappointment over gifts she felt were hers. The examples will definitely make the skin crawl, but these are relatively common examples. It is important to set the stage very clearly with team members regarding bonus plans, which are elective extras for the team. Openly complaining about the rules related to getting a bonus is a clear indication that the team might not be ready for a bonus program. It is also important to clearly set the stage for which gifts delivered to the practice are for the doctor and which are for the team. Dr. Kuba's example gives listeners an uncomfortable example of what can go wrong when a team member does not clearly know the rules related to gifts. Previous Episodes Worth Revisiting: How to Solicit Genuine Feedback from EmployeesClear Expectations and Sticky Conversations  

The conversation continues today! This topic is simply too large to cover in one episode. Today, Dr. Kuba and Bethany talk about what can occur on the team after an employee is fired. First, the terminated employee could very well experience strong emotions after the well-executed termination. He or she could lash out in a variety of ways not limited to bashing you online or in social media, talking negatively about you to professional referral sources, or even luring your employees away to other jobs. How should one manage this explosion of emotions? You might be surprised to hear Bethany mention that most of these reactions are non-consequential and therefore should not elicit a frantic response. Second, Dr. Kuba discusses the critical importance of having a plan and talking openly about the plan. Many team members may wonder who is going to take over the tasks of the terminated employee. BEFORE the termination, it is critical to thoroughly think through a plan for covering the roles and responsibilities of the former employee. Previous Episodes Worth Revisiting: Work Culture ProblemsMama Said They'll Be Days Like This

After receiving a clear plan of action for terminating a relationship with an employee, the crucial question becomes – How do you handle the aftermath of firing an employee? What do you say to the team? When do you say those things to the team? Often, the aftermath is the scariest part of termination decisions, and at times, the anxiety over the aftermath can even prevent a practice owner from making the decision to fire the employee. In this episode, Dr. Kuba and Bethany unpack the critical timing of informing employees and the formula for which to draft the right message. Respectful and quick communication is essential in cleaning up and rebuilding after losing an employee.  Previous Episodes Worth Revisiting: How Many Team Members Do I Need? Back-Up Employees and Plan B Strategies 

Firing an employee should always be a last resort, but many practice owners delay in terminating a relationship with an employee simply because they are not confident in HOW to fire an employee. Firing an employee is an incredibly difficult task, and if the task is not handled correctly, it can lead to an emotional explosion. In this episode, Dr. Kuba and Bethany line out a simple formula for terminating an employee. The formula allows for a respectful termination meeting while also protecting the practice owner. If you haven't had to fire an employee before, you need to be prepared. So, listen closely! If you have fired an employee before, it is worth your time to ensure you do it in the best way possible. Previous Episodes Worth Revisiting: When to Coach and When to Fire Underperforming EmployeesCutting Hours, Cutting Pay, and Exit Interviews 

There are times when the team is surprised with or plagued with a disrespectful or dramatic team member. It is unpleasant and can have an impact on every single person. In this episode, Bethany asks Dr. Kuba what she would do in three different scenarios where an employee was dramatic or disrespectful. Dr. Kuba offers office to the practice owners that have suffered with an employee who is verbally disrespectful. She offers advice to the practice owner working to initiate new leaders, and she also extends support to those who have experienced a team member who is always adverse to change. Enjoy the helpful tips in this episode!Previous Episodes Worth Revisiting: How to Tackle Uncomfortable Conversations with EmployeesThe Basics of Team Building 

Everyone worries about it, and yet nobody talks about it. It's a cringe-worthy topic, and yet every practice owner should diligently work to prevent a board complaint AND be prepared for one as well. In this episode, Dr. Kuba enlightens listeners on a typical board complaint process. She then walks through each step and explains how to best navigate the process. Woven throughout, she offers many tips for those walking through a board complaint. No matter how wonderful a doctor is, it is likely that at some point he or she will receive a complaint. It pays to be prepared! Previous Episodes Worth Revisiting:Protecting Your License – Avoiding Common Documentation ErrorsThe Emotional and Mental Health of the Dentist or Practice Owner

In a world where insurance continues to find new ways to pay less, it is incredibly frustrating when the dentist and team are somehow the ones to blame. In this episode, Bethany and Dr. Kuba discuss what is becoming a chronically reoccurring problem – patients angry at the dentist when insurance fails to hold up their end of the deal. Bethany has witnessed four angry patients in the past two weeks all with very similar resounding complaints or protests, “I've never had to pay this before,” or “I refuse to pay this,” or “The doctor wasn't in the room long enough for me to be charged this amount.” In all of these complaints, services were rendered and many of those services are the same price they were last year. So, what has changed? Insurance. Insurance pays less and leaves the patient (and the practice) with an unexpected balance. Instead of the patient becoming angry with insurance, they turn their anger to the dentist. Somehow, he or she is in the wrong. Listen closely to this episode to find some strategies to equip your team with the confidence, knowledge, and verbiage they need to tackle these patient complaints. Previous Episodes Worth Revisiting: Should I Drop Insurance Plans? The First Signs of Smoke – Spotting an Angry Patient

Meet Dr. Ludlow! He and Bethany have worked together for almost 10 years. Dr. Ludlow has a unique practice in that is very large and still privately owned. Therefore, it might be surprising to most listeners that Dr. Ludlow does not have an Office Manager. In this episode, he discusses his strategic decision to grow a large, successful practice without a manager in place. Although practices can be successful with and without a manager, Dr. Ludlow manages his own practice and is passionate about doing away with the bureaucracy and directly leading his practice well. Because of this “No-Manager Model,” Dr. Ludlow is on the frontlines of disgruntled patients and team members and therefore has learned to pivot and adapt in order to meet the needs of his growing team and practice. Enjoy learning from Dr. Ludlow! Previous Episodes Worth Revisiting:The Highs and Lows of Family Members as EmployeesWhat is Servant Leadership? 

Dr. Kuba is back in the studio today, and she is asking some very raw questions. She confesses that there have been many times in her career where she simply doesn't care, so she asks Bethany how to push past these moments. Together, they discuss why practice owners and team members sometimes hit theoretical walls and what to do once you hit them. At times life out balances work, and this certainly impacts motivation, drive, and enthusiasm. It is important to take the time to recalibrate, redistribute, and refocus on the tasks that matter the most. Previous Episodes Worth Revisiting: Preventing Stress and Burnout How to Have Corrective Conversations with Employees

Oftentimes practice owners groan about the necessity of “morning” huddles. In fact, many practice owners opt to do away with them completely. In this episode, Bethany discusses all of the benefits associated with a daily or weekly huddle. Benefits include preparation for the patient's care plan, accountability for team members to prepare, and setting the tone for the day. Due to the benefits of a daily/weekly huddle, Bethany uses this episode to unpack the nuts and bolts of implementing or improving your “morning” huddle. Previous Episodes Worth Revisiting: What is Good Customer Service? Preventing Stress and Burnout  

This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They also identify the specific claims that the reviewer made which then informed the needed response. They also discuss the various dialogue that she and her advisory group exchanged as they discussed the proper response. Finally, Dr. Kuba shares the response that was posted.Previous Episodes Worth Revisiting: Real Life Online Patient Reviews and How We Responded Disgruntled Patients

 So often, there is a spoken and unspoken pressure to push your practice as far as it will go. Grow. Grow. Grow. Push. Push. Push. So many well-meaning people apply pressure to dentists to grow their practice into something massive. There tends to be a simple definition of success that every practice owner is fed, and then they spin their wheels always working to achieve. In this episode, Bethany and Dr. Kuba talk about an experience Dr. Kuba had recently where a well-meaning advisor pressured her to push her practice toward a destination. Through dialogue, Dr. Kuba was reminded that she is content in her practice. It is providing for her family. It is providing good careers for her team. It is focused on quality care, and it allows her to support her family and aging parents. She discusses the importance of finding contentment in the practice, knowing that it will ebb and flow with life goals. Previous Episodes Worth Revisiting: Discovering Your Why and Then Practicing Happy The “Surface Pressure” is Killing Me, Now What?

Most days for dental professionals feel overwhelming. How is it possible to get everything done? With constant interruptions and consistent “fires” to put out, the daily tasks of running a dental office often get pushed to the side. Then, they pile up. By the end of the week, the mound of things to complete feels insurmountable. Dentists and their team members leave the week feeling overwhelmed with what still needs to be finished. They then start the next week with the same overwhelmed feeling as they begin another week with constant interruptions. Bethany challenges listeners to take control of their tasks and gives practical steps for organizing the day and week into maximum productivity. If you feel overwhelmed with the amount of things you need to complete, this episode is for you! Previous Episodes Worth Revisiting: Spotting Employee Burnout Scheduling Time Away and Weighing Out Spending Decisions 

Peer-to-peer feedback is one of the most helpful forms of performance feedback, and yet it is so incredibly difficult to figure out HOW to incorporate peer feedback. Fret no more! This episode provides a detailed description of how to tackle this difficult task. Dr. Kuba shares the specific details of her most recent iteration of her “Engagement Scale” that she uses in her practice. Bethany also shares a version called “Team Love Letter”. Together, they describe the importance of always gathering good data and perspective from other team members, and they encourage listeners to take action on this extremely important aspect of performance feedback. To receive copies of the Kuba Engagement Scale and Team Love Letter, please email us at managingdentaldrama@gmail.com, and we will email you editable word documents. Previous Episodes Worth Revisiting: S3: Episode 45 – Holding Team Members Accountable S2: Episode 50 – How to Have Corrective Conversations with Employees

No matter the specialty, treatment acceptance is the lifeblood of every practice. In a good number of practices, an excellent treatment coordinator is behind exemplary treatment acceptance. So, what is a good treatment coordinator (TC)? What makes them unique and better than other TCs? In this episode, Dr. Kuba and Bethany discuss the core qualities that make great TCs. As a foundational quality, treatment coordinators have an insatiable desire to close cases, which leads them to obsess over every detail of the encounter. They seek to know and understand their patients while communicating with them in a way that is effective and achieves the desired result. An excellent treatment coordinator is always tracking potential trends and tweaking fine details to ensure that the acceptance rate improves. If a practice is missing a treatment coordinator, then the doctor usually assumes the role. Because treatment acceptance is such a valuable part of every practice, this episode cannot be missed!Previous Episodes Worth Revisiting: Bethany's Top Ten Treatment Acceptance TipsShould I Offer Financing or In-House Financing?