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4 episodes with practice success
4 episodes with practice success
Staffing, Patients, Strategy: The Non-Negotiables for Practice Success | E266Highlights from this episode:Staffing, Patients, Strategy: The Non-Negotiables for Practice Success (00:50)Closing Thought: You can have anything, but you can't have everything (26:44)The three biggest lessons that can make or break your private practice: staffing with intention, attracting the right patients, and knowing what to say “no” to. After 14 years in the trenches, I'm sharing the hard-earned truths, mistakes, and strategies that transformed my own practice. Whether you're starting cold, growing, or overhauling your practice, this episode gives you the real-world blueprint for long-term success.Join in the conversation and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me atwww.theultimateod.com, on social media (click here for ->YouTube,Twitter,Instagram,Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I'd be happy to chat!
The Buck Reising Show Hr 3 - How much stock should you put in Cam Ward's practice successSee omnystudio.com/listener for privacy information.
"Trust but verify the facts." Connect With Our SponsorsGreyFinch - https://greyfinch.com/jillallen/A-Dec - https://www.a-dec.com/orthodonticsSmileSuite - http://getsmilesuite.com/ Summary In this episode, Jill Allen interviews dental attorney Levi Barlavi, who shares insights on the importance of understanding the 'why' behind practice ownership, the emotional readiness required for new business owners, and the risks involved in starting or acquiring a practice. Levi emphasizes the need for a supportive team and the value of asking for help, while also discussing common mistakes made by first-time buyers. The conversation also touches on Levi's rebranding to Polished Legal and the importance of continuous growth and adaptation in the dental industry. Connect With Our Guest Polished Legal - https://www.polishedlegal.com Takeaways Understanding your 'why' is crucial for practice ownership.Having a clear vision can guide your career decisions.Emotional readiness is key when starting a business.Risk is inevitable; understanding it is essential.First-time buyers should seek experienced counsel.Don't hesitate to ask for help from mentors.Trust but verify during negotiations.A good negotiation should feel uncomfortable for both parties.Less than 1% of bank loans default, indicating manageable risk.Surround yourself with supportive cheerleaders.Chapters 00:00 Introduction to Dental Law and Practice02:14 Understanding the 'Why' Behind Practice Ownership06:37 Emotional Readiness for Business Ownership10:14 Evaluating Risks in Practice Ownership17:57 Common Mistakes for First-Time Buyers22:30 Navigating Early Career Challenges22:59 The Importance of Asking Hard Questions23:59 Due Diligence in Business Transactions25:12 Negotiation as a Collaboration27:54 The Value of Rejection in Business Deals29:02 Rebranding for Growth and Expansion30:01 The Journey of Entrepreneurship34:57 Advice for Aspiring Practice Owners41:00 Speed Round Insights Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?Reach out to me- www.practiceresults.com. If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode. New episodes drop every Thursday! Episode Credits: Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Garrett Lucero
You're stuck in the endless loop of "I'm not ready yet." You keep adding certifications, reading more books, and waiting for that magical moment when you'll finally feel confident enough to start your practice or raise your rates. Here's the thing nobody tells you about that confidence you're waiting for: it's not coming. At least not in the way you think it will. Because confidence isn't something you acquire and then use - it's something you build through action. But there's something even more powerful than confidence that successful dietitians use to navigate uncertainty, connect with clients, and build thriving practices. What if the very thing you think is holding you back, not knowing enough, not feeling ready, is actually your greatest business asset? What if curiosity, not confidence, is the secret weapon that transforms fear into freedom and doubt into discovery? WHAT YOU'LL LEARN IN THIS EPISODE In this episode, I'm sharing why curiosity beats confidence every time when it comes to building a successful nutrition practice. This is for dietitians who are tired of waiting to feel "ready" and want to start taking action from a place of genuine engagement rather than manufactured confidence. Here's the breakdown: Why the confidence trap keeps you stuck in analysis paralysis and how to break free The neuroscience behind why curiosity and fear can't coexist (and how to use this to your advantage) How leading with curiosity makes you magnetic to ideal clients instead of trying to prove your expertise Three specific practices to cultivate curiosity in your business and client interactions Why curious dietitians naturally develop authentic confidence that doesn't depend on knowing all the answers The ripple effect of curiosity on your pricing, boundaries, and client attraction RESOURCES & LINKS Free Resource: The Private Practice Foundations Blueprint Related Episodes: Episode 205: Curiosity Episode 223: Resiliency CONNECT & TAKE ACTION Find Christine: Email: christine@manipuracentre.co Podcast: Make More Money as a Dietitian on Apple Podcasts | Spotify Community: Join 1200+ dietitians in The Make More Money as a Dietitian Community Instagram: @money.mindset.dietitian Website: manipuracentre.co Your Next Steps: Step 1: Get Curious & Take Action Pick one area where you've been waiting for confidence and ask: "What would I try if I were curious instead of scared?" Step 2: Get Coached Explore working with Christine directly through 1:1 coaching to transform your relationship with your professional identity at manipuracentre.co/booking Step 3: Join the CommunityConnect with other dietitians transforming their careers in our free Facebook group, The Make More Money as a Dietitian Community
4 Areas of Focus for Practice Success Within 12 Months | E259Highlights from this episode: 4 Areas of Focus for Practice Success Within 12 Months (00:48)Closing Thought: Delusional Belief! (14:21)In this episode we are talking about a pivotal moment that truly shaped my journey toward becoming the CEO of my practice, shifting my focus from the exam room to coaching staff and growing the business. It all stemmed from a question from a potential associate: "What would your goal be fore me at the end of the year?". That question crystallized my thoughts into four essential areas of focus that any doctor can master in a single year and become truly exceptional. Make sure to listen through to the end for my personal philosophy: "Have Delusional Belief!".
If you've ever wondered how to turn your hygiene department into a true engine of growth—this episode is for you. Because the truth is, many practices underestimate the power of hygiene. But when done right, your hygiene team can elevate patient care, boost profitability, and transform your entire practice culture. To dive into this, I'm joined by Tiffany Wuebben—an accomplished hygienist, author, and founder of The Hygienepreneur. Tiffany's 30+ years in the field, paired with a background in luxury hospitality, gives her a unique perspective on what drives success behind the scenes. In this episode, we talk about: Why your hygiene department should have its own mission statement How empowering your team can relieve owner stress and boost performance What "assisted hygiene" really means—and why most people get it wrong Creating hospitality-based care that patients rave about Practical ways to build a unified, thriving practice culture Whether you're managing a solo hygienist or a team of 11, this conversation will give you the tools to lead with purpose and inspire excellence at every level. — Key Takeaways 00:50 Introduction to the Raving Patients Podcast 04:26 Transforming Hygiene Departments for Success 11:58 Empowering Leadership in Dental Practices 16:00 The Role of Assisted Hygiene 20:25 Elevating Patient Experience through Hospitality 26:35 Building a Unified Practice Culture 32:13 Lightning Round Q&A with Tiffany Wuebben — Connect with Tiffany Wuebben Want to elevate your hygiene department and empower your team to drive practice growth? Tiffany is here to help.
In this powerful and validating episode, host Christa Gurka dives into a topic many business owners feel but rarely name: the invisible emotional labor that comes with leadership. From managing team morale to handling client dissatisfaction, making decisions, and being the emotional safety net for everyone - women business owners often carry an unseen weight that leads to burnout, resentment, and stress.Christa shares her own experiences and offers a compassionate but practical framework for recognizing and addressing this emotional toll. She reminds listeners that while empathy is important, business owners are not responsible for everyone's feelings. Instead, their role is to lead with clarity, set firm boundaries, and build systems that support the business - and themselves.If you've ever felt emotionally exhausted from "holding it all together," this episode will help you name that weight, release what isn't yours to carry, and take steps toward more sustainable leadership.Key Takeaways:You're not responsible for your team or clients' emotional responsesLeaders who over-function unintentionally create under-functioning teamsClear expectations and strong systems reduce decision fatigueDelegation is not a luxury—it's essentialSeek emotional support from coaches, therapists, or peer mastermindsReady to lighten your emotional load and grow your business with more support? Learn more about Christa's mentorship programs at www.christagurka.com and follow Christa on Instagram @christagurka and DM her if this episode resonated with you.Know someone who needs to hear this? Share the episode with a fellow business owner.
This week, we are joined by Dr. Natasha Hassam-Sarwar, a dentist turned AI enthusiast, as she explores how AI is transforming the dental field. From enhancing patient care to reducing burnout and improving practice efficiency, this episode covers why now is the time to embrace AI in dentistry. Episode highlights: Learn how AI tools enhance the patient experience from first contact to follow-up Explore how AI-powered X-ray analysis improves education and treatment acceptance Discover how AI reduces burnout by automating scheduling, revenue cycles, and admin tasks Get practical tips for using AI in content creation, from social media to video scripts Understand why adopting AI is essential to staying competitive in modern dentistry Ready to thrive as a dentist and a mom? Join a supportive community of like-minded professionals at Mommy Dentists in Business. Whether you're looking to grow your practice, find balance, or connect with others who understand your journey, MDIB is here to help. Visit mommydibs.com to learn more and become a part of this empowering network today!
Michael chats with Zed Williamson, Founder and CEO of Physician Growth Accelerator. Together, they discuss constraints throttling a practice's revenue or capacity, Zed's neuroscience-based approach to patient acquisition and team alignment, the disconnect between what practices think they need and what they actually need, why traditional marketing tactics fall short for medical practices, and much more.
AADOM Radio Presents:Laura Nelson & Penny ReedKey Objectives:Bridge the gap between practice management and leadership development.Introduce Leadership Unlocked as a new growth tool for members.Highlight the value of deeper-level conversations from mastermind sessions.Showcase Laura's and Penny's shared insights on transforming office culture.More About Laura:Laura Nelson, M.S., is a dynamic leader, author, speaker, and educator, renowned for her transformative contributions to the dental industry and beyond. With a career spanning over 20 years, Laura has become a recognized authority in dental practice management, known for her innovative training solutions and commitment to professional excellence.As the founder of Front Office Rocks, Laura has revolutionized dental office training, providing groundbreaking online platforms that enhance practice efficiency and empower dental teams to achieve their full potential. Additionally, she co-founded Sober Life Rocks, a pioneering initiative advocating for sober choices in professional settings, thereby promoting healthier lifestyles and fostering supportive communitiesMore About Penny:Penny Reed is the Executive Vice President of Memberships and Events at the American Association of Dental Office Management (AADOM), where she draws on her deep roots as a former dental office manager to lead with empathy, insight, and a passion for helping managers turn their roles into thriving careers.After starting her career in IT, Penny was recruited by her own dentist to manage his growing practice—a leap that launched more than 30 years in the dental industry as a coach, speaker, and consultant. Her hands-on experience managing a practice fuels her commitment to supporting AADOM members through education, community, and growth.She's been recognized as a Dentistry Today Leader in Dental Consulting every year since 2007 and is the author of Growing Your Dental Business. Penny continues to speak nationally on topics like leadership, communication, and team development, always championing the vital role dental office managers play in practice success.She lives in Piperton, TN, with her husband Rob, and loves being “Yaya” to her granddaughter Willow, dreaming up her next Disney trip, and writing parody songs in her spare time.
Ready for a private practice success story that'll light a fire under you? In this episode, I'm joined by Ben Sollenberger, who left his full time corporate operations role and built a nearly full private practice, on track for six figures, in just a few months of joining Liberated Business!Ben shares the pivotal moment he stopped playing it safe, the mindset shift that helped him tune out the doubters, and the strategic moves that sped up his growth. From leveraging his corporate background to learning a new skill set, his journey is full of unexpected turns and practical takeaways. If you're on the fence about starting your private practice or wondering if it's really possible to succeed quickly in today's market, Ben's journey might just be the nudge you need to finally make your move.More about Ben Sollenberger:Ben is a resident in counseling who specializes in counseling men in their 20s and 30s. In addition to loving counseling, Ben continues to enjoy working as a contractor in business operations, his first career. Topics covered in this episode: How Ben found a big gap in the mental health market and used it as a key element in his private practice's success storyThe surprising ways Ben's corporate background helped him (and also didn't fully prepare him) for private practiceThe exact moment that convinced Ben to finally take the leap into private practice after months of hesitationThe strategic investments Ben made that led to his private practice filling quicklyThe dual-income strategy Ben uses to feel more confident and calm while building his therapy businessConnect with Ben Sollenberger:Website: https://www.virginiatherapyservicesforyoungmen.com Connect with Felicia:Get my freebie & join the email list: The Magic SheetsInstagram: @the_bad_therapistWebsite: www.thebadtherapist.coachFacebook group: Healing MoneyResources mentioned in this episode:Liberated Business: https://www.thebadtherapist.coach/liberatedbusinessHold Space CreativeTherapie...
Ever wonder why your child crushes BP but freezes during games? You're not alone—and in this powerful episode of the Swing Smarter Hitting Training Podcast, we tackle one of the biggest frustrations in youth baseball and softball today: the practice-to-game disconnect. Host Joey Myers unpacks the neuroscience, training design flaws, and emotional triggers that sabotage performance under pressure. If your athlete looks like an All-Star in the cage but struggles when it counts, this episode is your game-day blueprint.
Work culture can make or break dental practice success. Host Matt Crespin welcomes Kara Kelley, CEO of Clinical HR LLC, for a conversation about creating positive workplace environments in today's dental landscape. Kara shares valuable insights on effective communication, and helping dental hygienists understand practice owners' perspectives while advocating for their own needs. Discover how workplace culture varies across practices nationwide and pick up some practical guidance for both employers and providers for healthier work environments. Kara also cautions dental professionals about social media presence in our interconnected dental community. This important episode delivers practical wisdom for navigating workplace dynamics and building successful professional relationships. Matt also provides updates on ADHA's latest position statements regarding scaling assistants, community water fluoridation, and concerning changes to the CDC Oral Health Division. Guest: Kara Kelley, SPHR, SHRM-SCP, CEO of Clinical HR LLC Host: Matt Crespin, MPH, RDH, FADHA
Trust should be the plan before the treatment plan. It's the foundation behind case acceptance, retention, and referrals — the things that actually grow your practice.In this episode, we dive into strategies for building trust in the day-to-day, common mistakes new dentists make, and how to ease patients into seeing a new provider without losing them. You'll learn how to make a great first impression, discover a hack for stress-free follow-up calls, and hear what really keeps patients coming back!Text us your feedback! (please note: we cannot respond through this channel)) Take Control of Your Practice and Your Life I help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Team and Doctor Training for every aspect of Practice Management Comprehensive Training: Boost profit, efficiency, and team engagement. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.
Want to work closely with me for six months? Come to my FREE Open House!https://mccancemethod.com/open-house/In this episode, I reveal the real key to practice success—and it's not just attracting more clients. The true secret lies in LTV (long-term value), which means focusing on retention and maximizing the revenue each client brings into your practice. I walk you through how to calculate your LTV, why it's the hidden driver behind successful businesses (like Starbucks!), and actionable strategies to improve client retention and scale sustainably.Make sure to bring your paper and pen because this episode is full of actionable tips!Here are some key points in this episode:[01:21] The biggest secret to practice success—LTV (long-term value)[03:12] How long clients should be staying and why retention matters more than attraction[05:04] Why Jane App is my go-to tool for tracking client retention and revenue[07:26] How to select and train great therapists to keep clients engaged[16:02] The #1 soft skill that keeps clients coming back for treatment[17:00] How your waiting room experience directly impacts retentionLinks From the Episode:Episode 96: Retention Starts in the Waiting Roomhttps://mccancemethod.com/episode-96-retention-starts-in-the-waiting-room/Here is the janeapp link for one free month on us! (Use Coupon: MCCANCE1MO)→ https://meet.jane.app/nicole-mccance-ambassador/ Follow me on Instagram, @nicole.mccanncemethod. If this episode provided you with value and inspiration, please leave a review and DM to let me know. Click here: https://www.instagram.com/nicole.mccancemethod Join the FREE private community for therapists: Expand your Psychotherapy Practice → https://www.facebook.com/groups/947689352498639 Sign up for the FREE Masterclass- How to Build a 7-Figure Group Practice→ https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/
Today's episode is a special one! Guests Marissa and Roshni remind us that the journey to private practice looks different for everyone, you just have to do what works for you!Marissa Joy and Roshni Patel are Start Your Private Practice alums who transitioned from demanding high-pressure environments to their own thriving practices. Their stories are just like yours and I'm excited for them to share their advice and successes with you!In this episode, Marissa and Roshni share everything about getting started in private practice, from navigating new challenges to how it's changed their lives and careers for the better.Marissa Joy is the owner and Speech-Language pathologist at Ripple Speech Services, LLC - a practice that serves children and adults to speak, swallow, and breathe better. In her 11 years as an SLP Marissa has served in a number of settings, and even a brief hiatus from being an SLP, but found her passion through personal experience with her youngest son. Marissa is a Pennsylvania Licensed and ASHA certified speech pathologist and always strives to provide collaborative, personalized therapy for every person that walks through her doors.Roshni Patel is a certified Speech-Language Pathologist and the founder of Succeed Speech, Language & Feeding Therapy. She received her Bachelor's and Master's Degree from Kean University in Union, NJ. She holds a Certificate of Clinical Competence from the American Speech-Language Hearing Association and an Illinois Speech Language Pathology professional license. She is also a bilingual Speech Language Pathologist who speaks English & Gujarati. In her free time she enjoys traveling, spending time with family, reading, and exploring new restaurants.In Today's Episode, We Discuss:How Marissa and Roshni started the transition to private practice from their regular day jobs Where they're finding most of their clientsDeciding to go the private pay vs. insurance routeMarissa's and Roshni's favorite part of being in private practiceWhy you don't have to be afraid of dealing with competition in your areaMarissa and Roshni were once just like you and so many SLPs and OTs out there. Success like theirs awaits you, all you have to do is get started!If you would like to know more about our Programs and how we help support SLPs and OTs, who want our help to start and grow their practices, just like we helped Marissa and Roshni, please visit StartYourPrivatePractice.com Whether you want to start a private practice or grow your existing private practice, I can help you get the freedom, flexibility, fulfillment, and financial abundance that you deserve. Visit my website www.independentclinician.com to learn more.Resources Mentioned: Get started on your own journey: www.StartYourPrivatePractice.comMarissa's practice: www.ripplespeechservices.comRoshni's practice: https://succeedspeech.com/Where We Can Connect: Follow the Podcast: https://podcasts.apple.com/us/podcast/private-practice-success-stories/id1374716199Follow Me on Instagram: https://www.instagram.com/independentclinician/Connect on Facebook:
What if the worst day of your career turned out to be the best thing that ever happened to you? I recently had the pleasure of interviewing Kristen, a pediatric occupational therapist based in Lincoln, Nebraska, who transformed a sudden job loss into a thriving cash-based practice. Within hours of deciding to start her own business, Kristen had already booked her first patient—and she hasn't looked back since. Her story is a masterclass in resilience, creativity, and the power of knowing your "why." If Kristen's story resonates with you and you're eager to learn more about building a successful cash-based practice, click here and join her in the Cash-Based Practice Mastermind where you can ask her and the group any questions you have. Upon checkout, use the promo code Jan50 to get 50% off your first month. Next, scroll down to watch the full episode and discover the strategies you can apply to your own practice.
When it comes to owning and operating multiple dental practices, not everything runs the same. That's a common surprise for those overseeing multiple practices. In this episode, Tiff and Britt discuss where practices often fall short in keeping things running smoothly across all offices, and how to set yourself up for success. Episode resources: Subscribe to The Dental A-Team podcast Join Dental A-Team Consulting Leave us a review Transcript: The Dental A Team (00:01.134) Hello, Dental A Team listeners. I am back today with, I've got a new nickname, brilliant brain Britt, triple B, brilliant brain Britt. I like it. I'm back here for some fun business talk today. are working hard, Britt and I, I hold her business brain for a few different podcasts today and we're working hard to make sure you guys that you've just got some really, really successful business tips and tools early on in the year. Britt (00:09.18) I'm going get some The Dental A Team (00:28.014) going to be all year long that you're getting business tips. Like always, we love the business side of dentistry because we really, really want your business to work for you, not you work for your business. So we work really hard with all of our clients and all of you listeners to make sure that you have the tips for success there. But today I've pulled Britt on a few different items. We just got done chatting some about really starting your 2025 off right, which was a little bit of a review of how to end Q4 and get prepped for 2025. but I wanted you guys to have all of those goodies. So if you haven't listened to that yet, you don't have to do it before today. Listen to today, but they can go backwards and listen to that one as well. Today though, Britt, you have, this in your background. Like this is something that you've done. We've both had our hands in it, but you have like honestly and truly just managed multiple practices and really helped set them up for success. You've done transitions, like you've done it all. So I really wanted to bring you on today to pick your brain on some of the pieces that. are super important and paramount in learning, maybe prior to would probably be, you know, helpful, but a lot of us are not in that situation. A lot of, a lot of doctors listening today already own multiple locations. And so really knowing what they can do and what they can learn and what they should be looking out for is kind of what I'm interested in today for multi-practices. Before we pop in though, how are you today? How is, how's Britt's beautiful brain doing? Britt (01:53.724) It's doing good today. It's it's not too early. Britt's brain super early is not always the best. I gotta have a little time to warm up with the day. That's that's how I work or late nights. That's that's my brain time really. So everybody works a little different, but I'm good. It's not too early. I get to sit here and chat with you about I don't know this kind of stuff is fun. Growth is fun. Different ideas are fun, so it's going to be a good time. The Dental A Team (02:18.394) I agree. I agree. And your brain just works like this, like numbers, the black and white of it all. Like I've given you kudos before, know, you do really well at seeing the gray too and working through the gray to find the black and white, which I think in business is incredibly, incredibly paramount to success. Working with people is not always the easiest thing in the world. I tell all of my doctors and my office managers that the hardest part about your job is going to be managing the people. But you do really well with it because of that aspect. So I think it's really, really important to say that now because I think doctors listening and managers listening, whomever business owners are listening, that's a space for you to learn to utilize that black and white data, but to bring in that personal side and to bring in that emotional side without letting the emotions take over the results, I guess. so, Britt, that's something I really want to pick your brain on, but From the tactical standpoint, what are a few things going into multi-practice ownership, or maybe they already own, right, but hopefully going into, what are some key pieces that they should really be prepped for, looking for, tracking, to know that they're on the path for success for both of them, and what should those look like? Should they be the same? What's the easiest way to go about this when you're taking on a new practice? Britt (03:43.098) Yeah, number one thing is have a practice, have your flagship running really well and strong systems in your flagship before you start taking on another one is the ideal way to do it, right? Learn how to manage what is one location before you start multiplying that stress or management of all the locations. And with multiples, it's a different mindset. And I think that's where The Dental A Team (04:01.624) I agree. Britt (04:09.562) We work with a lot of private practice and even multiples that are private practice and people that are like maybe even transitioning to DSO because it's one of those scenarios to where like the same thing doesn't work for everyone. So that's, do a lot with our practices that are custom and it's like, all right, where are we going? What are we doing? What's it going to look like? What's the feel you want behind it? And when you start, when you know that you want to potentially even go multiples and you're starting with one location, I want you to put like the multiple brain on. The Dental A Team (04:21.478) Yeah. Britt (04:38.192) We don't have them yet, but we want to start building things to where there are systems that can easily be transitioned into multiples. What I mean by that is, yes, there are going to be some steady things that are like, great, the way we do AR and send statements is going to be the same way we send statements all across all locations. The way we budget for supplies is going to be the same way we budget for supplies across all locations. But make sure you're keeping things really clean bookwise and especially at The Dental A Team (04:45.956) Yeah. The Dental A Team (05:07.051) Mm-hmm. Britt (05:07.356) when you start getting into multiples and thinking bigger. So for example, let's say, great, now we've got a couple locations, great, we can share resources. shoot, we ran out of something. Great, go grab some from the other location. You wanna track all those things and pay it from the appropriate business so that each business independently is going to look like the reality and the numbers will be the reality and it's not getting mucked up by the other. And so you actually know how to, one, drive each individual practice, and then two, know like, all right, when we pull those numbers together, what does the organization look like with all offices together? So it's a little bit of a different mindset when you're doing all the pieces. So great, accounting-wise, that's gonna be one piece that you wanna think of. Hiring team members even, great, what's our onboarding? It's not just gonna be one location, we're gonna be working towards more, so we wanna have a strong system. The Dental A Team (05:45.157) Okay. Britt (06:04.024) Systems awesome what things can be easily translated across all offices and then where is that great to where each office has a little bit of room for their interpretation on specific things and especially if you're wanting to Let's say I know some that they've got like a PPO practice and then a fee-for-service practice If you know that's the direction you want to go then all right create systems that can work for both And then we just customize some pieces of it based on the location So big things I think are accounting, planning systems for multiple locations, and also leadership and mindset. Going from a team that's at one location and they think that's what it is, teams get scared of change. so prepping the team or getting them on board that like, this is the direction we're going. This is what we ultimately want. So they're on board to help. And when you get that next location, they... The Dental A Team (06:32.997) Mm-hmm. Britt (06:58.46) even though it may not really even impact them, but they get scared. What does that mean for us? What are we gonna look like? How's the culture gonna change? All those pieces. So those are some of my most important ones is just thinking multiples, even if you're only a one to start with, and that's the direction you wanna go. The Dental A Team (07:15.827) Totally agree. Yeah, I have a few practices, a few practice owners that I've chatted with that they're like, okay, so like, I'm just going to open a second location and restart. I'm going to try again. And I'm like, whoa, whoa, whoa. I totally understand that. But it's kind of like, we're driving our car and like the wheels, you know, are a little looser or they need air, the tires are like something like, you know, mechanically is just not right. And we're like, scrap it, or just, I'll keep this car and I'll keep paying for it, but I'm just gonna get a new one that might be a little bit better. It's kind of what I feel like when they say that, right? Like, just fix the things. You can do that. You can have to. You can have an old car and a new car if you want both. You could sell the old car and buy a new car if you want to do that, but don't keep an old car and keep paying for it when it's broken and then get a new car and start paying for that too. an absurd waste of money and resources. So I think of it like that. And I have had a few practice owners that are like, but this one is just like, I'm racking my brain like, cool, we haven't found the root cause yet then. So when you're digging into those pieces and really looking at why is my now this is gonna be my flagship. So how do I operate this as my flagship practice? How do I make sure that this practice is the practice model that I want my next practice to look like? And it might be. It might be a little bit different. said, you know, PPO practice and a fee for service practice. I've got a couple of practices that run similar to that. I've got, I've got one doctor that has three locations that two of them are like PPO style, but they operate as a fee for service. Cause that's just the level of care that they put into everything. But then he's also got a Medicaid practice that's like obscure on the side. That's like, that's a little bit of an uphill battle, but they're, they're so different, but they. Team-wise, they try to operate very similarly or just, you know, the fee-for-service and the PPO standpoints, but operationally, making sure, like you said, that those systems that we have in place, I want your patient experience to be the same no matter what type of practice you own, right? I want your accounting to be the same. I want it to be super clean no matter what. And the space that you mentioned there with the accounting that gets really muddled and mucky, The Dental A Team (09:36.583) is when we don't keep those books clean, especially, no matter what, you've got two different sets of bills, right, of outgoing money that's coming with each practice, no matter what. Well, even if you have one entity and one business name that owns two practices, you still have to separate that in some way. And a lot of you guys are going out and you're getting associates who want to partner in to one of them or... I know a practice that opened a specialty practice with her best friend. And I was like, super clear from the get-go, we've got to make sure these are super separated. making sure, again, one's paying the other. And an office manager who may act as a regional-ish, you've got to dial that in. How are we paying her when she's on board? Britt (10:09.788) Thank The Dental A Team (10:27.763) And she's doing hours for the second practice. What does that look? Who's paying for that? Because if our flagship practice pays for everything and now our flagship practices at 80 % overhead and tanking in our second practice, isn't making money yet. We've got an issue there because the books are so confusing. and Britt, just to spiral down that one, when we don't have super clean books like that, what are the negative implications as far as like taxes and just. Why is it so important from the get-go that this is clean? Britt (11:00.836) Yeah, it just it can just get wild like you said even taxes what business is it coming from what's getting paid by whom and Some things that can get really wild like you said and I'm all for right economies of scale or a thing That's part of the reason of going into multiples. So just make sure it's being allocated correctly You've got a regional manager Maybe there's or an om that's maybe doing 50 50 or 75 25 then great just split their salary right 25 from the smaller one 75 from the other one I'm just thinking that sense also because you want goals and you want your office managers to be responsible for helping you reach them including overhead So you just don't want it to get mucky to where one we've got excuses that we're like, it's just this right? We're human beings We will all will try to find any reason to like justify why we are where we are instead of digging in to see what's going on and So having it really clean gives honest numbers so people know exactly what they're responsible for The Dental A Team (11:54.005) Mm-hmm. Britt (12:02.268) They know if we're shooting for a goal, we're shooting for overhead, if we're working to control things, it's really clean for them to do so and it's fair in how we're doing it. then correct, valuation for businesses, right? Even for that, ultimately it's gonna come from like, yes, your EBITDA, but like profitability is gonna be a factor. so, and... The Dental A Team (12:21.425) Exactly. Britt (12:25.208) If someone comes in and they start looking at things and maybe there was a shift at some point, they're like, two months ago you decided to sell and it's looking real different, it's gonna raise some questions that might be concerning. So keep it clean from the get go if you need to sell one or even just for valuation purposes, if you need to leverage those practices to go buy more locations, you just wanna keep everything clean, because if not, it just creates a lot more questions and it may hinder you from. The Dental A Team (12:35.989) Yeah. Britt (12:51.59) getting finances or being able to hold team members accountable and also knowing which practices really need some attention or may or may not be doing well. The Dental A Team (13:00.277) Yeah, I love that. So it sounds like you need a really great CPA. You need a really good bookkeeper that knows multiples. Yeah, a really great bookkeeper. I do have some doctors who are their own bookkeepers and I'm okay with that, but you gotta be really good at it and a really great payroll company that probably comes with. Britt (13:04.746) that most multiples are left. The Dental A Team (13:18.199) those two options to make sure that everything's super clean. And then I think, like you said, the office manager situation, making sure that she or he knows where the money's coming from too. And if they're employed now, like if they're getting paychecks from both, that's different. Like that's gonna look different to them on their W-2 side. It's gonna look different to you. Is one business paying, like is the corporation paying the salary and the businesses are paying the corporation? Like you've got to figure those pieces out. Ask the right questions, ask the right people, make sure that you've got all of those super clean. As far as like that's one major piece of it. So I want to make sure we get that out from the get go. As far as systems go, making sure, operations spaniel and training. Like you mentioned earlier, your team, your culture, it should be stellar. It should be rock solid because honestly, most of the time when we... see multi-practice locations, we're taking over another practice, right? We're buying a practice from a retiring doctor or whatever, and we're taking over a practice, taking over a team. And so if we've got a really stellar team that understands what we're doing, understands what our goals are, understands our systems and can say, yeah, heck yeah, like let's do this and let's make some more patients really, really in fantastic health, they can then help you duplicate what you've done. into the next practice and help to welcome those team members. I think one of the most stressful parts of ever taking over any practice, whether it's your first, your second, your 15th, is the people aspect of it. And how many are we going to be able to retain? How do we tell them? When do we tell them? What's their reaction going to be? How do we get them on our systems? Well, the same as we do anything, we, you know, go in, be yourself. and look at what's working and what's not working. Start with areas that's not working instead of coming in, in my opinion, and being like, this is our book, this is how you're going to be. But if you do what Brett said in the beginning and really make sure that your team is solid and that you've got those systems in place, you've got that culture, I think that team could be super paramount in training and helping to find those systems and really even, I don't know, Brett, going in and being like, that's really cool how you do that. The Dental A Team (15:32.249) I think that might be more efficient than how we've been doing it. Let's ask doctor, let's ask office manager, because I actually really like that and having that open mind because your way might, like I know our way, we've got a million ways to do anything. And the reason I think we're successful is that we customize it to the practice. And oftentimes I'll go in and be like, oh, that's not how I told someone to do it yesterday, but this is how I want you to do it. Cause this is what's going to be best for you. So having that open mind and having that team mindset ready to go also takes that barking off the doctor and makes it so that you can kind of copy and paste. How do you feel about that, Britt? What are your thoughts on that? Britt (16:09.36) You hit another big point, agreed with you, right? So having that strong, for a lot of reasons, right? Again, change in people, we don't always love it. It's a transition. So even if they just know you've got a strong culture, they meet team members, right? And they see how great you are. It's gonna make the transition of that new practice a little easier and also set the standard of like, and this is who we are. like, rise to the occasion, cause this is how we function and it's great. And you wanna be great. The Dental A Team (16:29.666) Yeah. Britt (16:35.608) with us, right? You also hit on an important point of trying to get things off the doctor. That's the next, right? Also with multiples, I'm thinking of systems and multiples. How can your people help you and how can they report up to you? I think of it as I don't have children, but I'm like, once you're outnumbered, right? So like, great, usually parents, it's like two, all right, we can each take one, but then you get throw a third in there and someone's out doing something wild while you're trying to manage to. The Dental A Team (16:37.261) Yeah. The Dental A Team (16:54.578) Yeah. Britt (17:03.374) And so I think with locations too, right? Two offices, it's like, all right, if you're in clinical full-time, like it's going to be crazy. If you've got a little time and you're still doing kind of all the things, you don't really have a strong OM, doing a lot of it for you in the practice, you've now just doubled your work with another location if you're going off of that same model. So. The Dental A Team (17:12.067) I agree. Britt (17:24.026) training people to help you, getting office managers in place, getting things made to where they're reporting up to you. If you don't have to do it, you're starting to pass them off and you focus on the high level things that need to be done. Cause that's, can think of a client right now. We just had this conversation cause like he's still doing bookkeeping and all sorts of stuff. I'm like. You're going to, you're at three now. We just got three. It's going to get wild real fast for you if you don't start kind of planning for other people to help you do some of the things that they can. The Dental A Team (17:54.905) Yeah, yeah. Do you think that they have to have leadership teams in place before they have a 2nd or 3rd or 4th location? How do you feel about that? Britt (18:06.46) Absolutely, think even just for the second one, Because when, especially if you're transitioning a practice, right, CEO, which is owner, right, going into multiple locations, big responsibilities for you are gonna be culture, vision, and like ultimately making sure you're holding people accountable, that we're profitable and we're growing. So you're gonna need to spend time at that new location. The Dental A Team (18:20.762) Okay. The Dental A Team (18:26.52) Yeah. Britt (18:30.676) One, to just see what's going on, right? And to help see where things need to be done and observe and build relationships and set culture with that new team that you've got over there. So you're going to get pulled to that new location. And this is where I don't want you guys going crazy. It should be something you enjoy. Like, yes, it's a time of a season of a little bit more effort and time, but I don't want you to go wild. If you've got an OM at your other location, then it's like, sure, I'm around. You got major things that need to be done awesome. But I can go spend a couple of weeks at the new location getting them onboarded and getting good relationships with those people while my OM is handling things at the other location. So it makes your life so much easier. If not, it gets wild. And I think doctors all know this. The Dental A Team (19:00.292) Yeah. The Dental A Team (19:07.631) For sure. Britt (19:13.572) Right? When doctors not in the office or O.M.s not in the office, what usually happens Tiff The Dental A Team (19:20.257) Yep, the team goes crazy. It gets wild. Britt (19:22.81) Yep, they start to get distracted and like, great, I want you to enjoy each other, but like, we've got to get work done. So you need someone there to make sure things are getting done and holding people accountable when you're not physically in the office. The Dental A Team (19:28.314) Yeah. The Dental A Team (19:35.216) Totally agree. I think it comes down to the ease as well. Like when I've got a lead hygienist, a lead dental assistant, a lead front office, whether it's just my TC is, you know, my lead and it's just that she does really well managing the schedule and managing the people to make sure it's working and whether you call them leads or not, like quarterbacks or go to, like, I don't care what you call them. It doesn't have to be something crazy. It doesn't have to mean pay raises, doesn't have to mean all this crazy stuff. It's just that you've got those people that the team knows they can count on and that you can count on to carry out your culture when you're gone. And the culture is, you know, how are we getting to our goals in the best ways possible and serving our patients the best? I assume most of our listeners are in that kind of a category, but making sure that that's there so that you can focus some attention on another practice location when you need to. I know it's like, really hard when the doctor's not in the prac- in any of the practices, right? The doctor is typically the one that carries most of the culture and the person who most prac- most, team members like to go to. But when you instill that culture and you infuse it into the other people and you have right people, right seat, which is a totally different podcast and something you guys should go listen to, that comes naturally for the people and naturally your team gravitates towards those people. pretty quickly. It may take some implementation, may take some, you know, multiple meetings, et cetera, but making sure that you have that in place, I think, is a really big and important piece. So, multi-practice locations, there's a lot of things I think we could dive into. We could spend two hours talking about it today, but the biggest pieces I think that you hit on beautifully was making sure we have our accounts super clean. That includes our patient accounts, right? Making sure those systems are clean. But making sure you have systems for your accounting, your banking, your taxes per location and per entity is really big, making sure that it's clean, it's crisp, it's clear. Anybody from the outside looking in can figure it out because it's so clean. Making sure that you have your operational systems at your flagship and your culture at your flagship ready to be duplicated. Could you look at, can you look at your practice today and say, yes, this is what I want to do again? Britt (21:50.641) Yeah. The Dental A Team (21:50.716) This is the practice I want to own again. And can I didn't duplicate that over here. If not, we've got work to do and that's okay. We just find the root causes. And then three, really making sure that you've got a leadership team on board to help you out with it. And I do have to caveat that one. Sometimes people write seat, like sometimes we put somebody in a leadership position and they're good for now. And then we get to a space where we're bigger and it doesn't work. And that's okay too. can switch things around. So I feel like those are the three top. pieces, the accounts, the systems, and the culture to really dive into this early in the game. And then Britt (22:24.646) Yeah. Britt (22:28.486) You said something really good as well, right? Even in putting people in like leadership or leads. The Dental A Team (22:30.963) Yeah. Britt (22:34.332) I'm all for responsibility for title. Like try it out and see how they do before you give an actual title to something. I know manager is a term, like I get it, but it's like, I don't know. Like the power that can come can turn some people sometimes. I'm like, great. It might be, you're the point person for this office. You are maybe front desk lead or whatever it may be. People are like, well, we don't have a manager. Well, you go to TIFF, right? TIFF's responsible for that if you need something. So I will highlight that as you get the right The Dental A Team (22:47.101) Hmm. The Dental A Team (22:59.803) Yeah. Britt (23:04.286) people in the right seats is don't move too fast on giving titles and getting yourself in a scenario that's going to be a crappy one to get yourself out of. The Dental A Team (23:05.861) I agree. The Dental A Team (23:12.766) I agree. think you highlighted that clarity. TIF is the one you go to for that. So when they know where they need to go for something, that's really all they need. They don't need to know, like, she's the lead. It's just that they need to know who can I trust for this information? When I have this issue arise, who can I trust to help me get a resolution for it? So I love that clarity. So I love it, you guys. I hope those of you who are considering multipractice or have multipractice that you guys took some tidbits from today, reach out. Hello@TheDentalATeam.com If this is something that interested you, you need more information. We're here for it. If you're a client like texture consultant, if you're a future client, we can't wait to help you onboard your new. practices and if you're a forever listener and you're not going to be a client, we love you too and we want to make sure that you have the resources as well. So please make sure you reach out. We are here for all of you. We want to make sure that you're super successful. Britt, you're a brilliant brain. Had it again. Thank you so much for that information. I think those are three really, really easy spaces to start with a lot of details. There's a lot that goes into those, but those are three spaces that we can consume and start working at. So thank you for being here with me today, Britt. Alright, Dental A Team listeners, I love you, Britt. I love you guys. I want to hear from you. I want to know that this was an amazing podcast. I'll leave it's a five star review below. Let us know what else we can do to help you and reach out. Hello@TheDentalATeam.com Britt, thank you as always and hope you have a great rest of your day. Thanks. Bye guys. Britt (24:41.722) You too.
In this episode of The Dental Brief, host Patrick welcomes Scott Manning, author of Private Practice Dentist and Lifestyle Dental Practice, to explore the path to building a thriving private practice. Scott shares his journey from marketing expert to dental business coach and dives into actionable strategies for dentists to achieve financial success, work-life balance, and practice alignment. Discover how to overcome shiny object syndrome, avoid common industry pitfalls, and create a proactive, future-focused approach to running your dental practice. Plus, hear about Scott's free resource, Pride, Power, and Prosperity of the Private Practice Dentist, available at PridePowerProsperity.com. Tune in for expert insights, practical tips, and a fresh perspective on dentistry as a vehicle for a better life!About the guestRecognized by thousands of dentists across North America, Scott Manning is an accomplished author and a widely sought-after public speaker. For nearly two decades, he has dedicated his career to helping dentists shape their practices to a level of fine-tuned perfection. He has established his reputation by being a bold and aggressive action-taker and master of implementation. As a dynamic speaker, Scott has inspired and motivated dentists worldwide. Clients have personally experienced the fact that it really is possible to create wealth and earn an incredible income as a dentist with a lifestyle-based practice. ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/
Tiff and Dana start their first episode of the 2025 focused on getting the entire practice team on board with goals. This doesn't mean just the numbers or just the patient experience, but all the pieces of the puzzle. Episode resources: Subscribe to The Dental A-Team podcast Join Dental A-Team Consulting Leave us a review Transcript: The Dental A Team (00:01.926) Hello, Dental A Team listeners. I am so excited to be back here today. We are recording quite a few podcasts today, Dana and I, and this is our second up, so we should still be super fresh for you. Just kidding, we're always fresh. Dana, your hair looks amazing. You guys know it's hair and leggings and workouts, apparel and... protein bars for me. Like she is my girl who shares all of my same hopes, dreams, wishes, and desires in life. So Dana, your hair looks amazing today. I love it. Yeah. I used my... Dana (00:33.454) Well, you know, I'm podcasting with Tiff. I had to put a little effort in. The Dental A Team (00:38.46) Well, thank you. went and straightened it real quick, but I used my my crimper thing yesterday. I've used it quite a few times on my new haircut. I wasn't sure how it was going to work, but it worked. For all you male dentists out there listening, just give me a stitch. I'm sorry. Dana (00:43.854) Let's go! The Dental A Team (00:51.26) Dana, made her, this is like a year and a half, two years ago now, something like that. I made her give me a tutorial because she was doing this weird thing with her hair and I was like, my God, it looks so good. I need to know how to do my hair like that. She's like, just get this thing. I'm like, yeah, but I don't think you understand. I need a tutorial. So she literally did a tutorial for me on how to wave my hair. And it is actually really cute with my new cut. So thank you, Dana, for stepping up my game, my hair game. and all of the other games. Your Tip Tuesdays, I'm always like dying to see what it's going to be. I have protein bars because of you. I have so many things. So thank you, Dana, for having all of the tips and the tricks in your back pocket every single time. Dana (01:36.022) can't take credit for it, I'm constantly asking my girlfriends, hey, what are you guys doing? Give me all the products too. So a lot of them are tips that have been shared with me that I just pass on. The Dental A Team (01:46.182) That's what this world is about, right? Everything we share on this podcast are things that we've learned along the way, either on our own from exploration or because we learned it from somebody else. And that is the beauty, I think, of life and really being able to have that community and that camaraderie where you can share those things. So you have your girlfriends, our doctors here at the Dental A Team have each other. We have a... An amazing doctors group that I feel like is just like that, Dana, where I see things go off all the time on the little texting app and they're like, my gosh, what do you guys have for this? Or what new bond are you using? My bond sucks. Or cosmetic stuff. So I think that's... That's how we do it. That's how we move along and that's how we were meant to do it. We were never meant to do life solo. We were meant to do life in groups with incredible, amazing people. And we are here for it every single day. We love our clients. We love you guys who are our clients and we love you guys who are not yet our clients. And we have those communities for you. So look for them. Instagram, Facebook, we've got all kinds of communities there for our clients who are listening. If you don't know what I'm talking about with this doctor, collaboration sucker, you better be texting me right now. Same with Dana. If you are our client and you don't know what I'm talking about, you better be texting me right now. Let's get you in there. Awesome. Dana, today I really wanted to talk about teams and how doctors and leaders, so doctors and probably office managers, business administrators, can really utilize the team to help push goals. I think oftentimes we have clients that come in, they onboard, and I hear a lot of the time, and Dana, I think you might as well, I don't talk to my team about numbers because I don't want them to think that I'm numbers driven. And I think it's super freaking common in the dental world because we have a really hard time differentiating black and white numbers and emotions. And The Dental A Team (03:44.13) I always like to say that emotions are fleeting, the way I felt when I woke up this morning, drastically different than how I feel right now. And that was like six hours, seven hours ago. Like within a day, I've had so many emotions come and go that if I'm constantly weighing out if something's working right or not, or if I'm growing or if I'm happy, if I'm sad, I'm just constantly trying to weigh out what that looks like based on my feelings, it's gonna be very difficult. But dentistry, we are in the care profession and we are saturated, luckily I think this is an incredible asset to all of us, we are saturated with emotional beings, highly emotionally intelligent human beings that are keyed in first to how we feel. So bringing in that numbers aspect can feel cold and sterile and it can feel like, Tiff, I'm here for the patients. I'm here for the patient experience. I don't wanna talk about the numbers. I've literally had a doctor say, I don't wanna look at the numbers. I don't wanna talk about them. And I said, okay, you don't want to yet, but we're gonna get there. Now Dana, I know you've had that as well. What do you feel is the reason that you've seen or reasons that you've experienced that doctors or business administrators might not want to talk about numbers? Dana (04:58.923) Yeah, I think a lot of it comes from a fear of when they talk about numbers, the team sees that only as profit, right? Or dollars, dollars, right? When we talk about numbers and dollars that go directly to the doctor or to the owner. And so I always feel like The Dental A Team (05:08.433) Yeah. Dana (05:16.692) Yeah, we want to talk about production. We want to talk about collections. We want to talk to dollars. We also want to talk about expenses, right? You want your team to have a full picture of numbers, not just the dollar, because when they have a full picture of the numbers and they also know what those numbers tell them in relation to patient care and patient experience, and all of those are part of numbers. And so I feel like you can't talk about numbers without talking about those other things too. And you can't highlight, like you have to highlight what the numbers tell you about those pieces, which are the The Dental A Team (05:22.214) Correct. Dana (05:46.808) that usually rally up the team that they really care about that are the reasons why they are there. And so when you make those connections of, yes, these are dollars, but these dollars tell us about patient care. These dollars tell us what an amazing patient experience we're creating for our patients. These dollars tell us how great we are at getting our patients to accept the treatment that we recommend to them. And these dollars come with expenses. And so they aren't just profit. They aren't just dollars that are sitting in a bank somewhere and accumulating interest. The Dental A Team (06:10.789) Yeah. Dana (06:16.384) and making you as the owner, right? And you as the owner should you take all the risk, right? So don't feel guilty about that either. You take all of the risk. It is all of your license. It is all in everything that you've created. So also don't feel guilty if you make a healthy profit from your practice. But I think when you have a full picture. The Dental A Team (06:21.498) Yeah. Dana (06:33.334) of expenses and what they tell you and all of those things numbers become really easy to talk about and team members can start to get behind those numbers when they understand what those numbers are telling them about the things that they care about. The Dental A Team (06:49.692) Totally agree. I 100 % stand by everything you just said. One thing that you made me think of is, because you're talking about this profit piece, gosh, I think a lot of dentists, you all want the profit, but I think a lot of you feel almost guilty for the profit, and especially when it comes to the numbers. That's why sometimes you don't want to talk about it. I totally understand that. But I think what you forget to see in that, is how much decision making becomes easier when you know the numbers. When you know that you're truly profitable and when the practice knows you're truly profitable, the team meaning that it makes it much easier to make decisions. So can we take an extra day off next month because there's a festival in town and we all want to go to it? Can we buy the ultrasonic or the autoclave or the cavatron? how many cavatrons do we get asked for at the end of the year you guys? I just had one, I just had a call today. Dana (07:41.003) you The Dental A Team (07:44.966) They're like, hygiene department needs a cavern shot, and we need an ultrasonic, we need a sterilizer, and I'm like, cool, we've got to figure out where that's coming from. But the team, I mean the team, I just had this call with this doctor this morning, he's one of my favorite doctors I talked to, him and his wife. We have... like tenfold changed their money and their financial situation and their practice and it has been incredible. They went from like an 82 % overhead to typically they're like 57 to 62 % right now. They're profiting, they're able to put money aside. He has a CE bucket I make him put money in, all of these different pieces. He's just bought a new practice to expand. It's huge. All of this stuff has happened in the last couple of years but it's because we were willing to start looking at the money. Well, his team sent us this laundry list of like wishes and it's fantastic. And the office manager has gone through and she's priced everything and she's done it all correct so that now we can say, okay, well, what are the educated decisions based on the finances prior to working on this with them prior to working so hard at getting that, that overhead down by at least 20 % over the last two years. They weren't talking numbers a lot with the team. They were just going through the motions. The only number that they really talked about was where's our production and are we at 98 %? Collections are higher, which are two fantastic numbers to talk about, but they weren't watching other pieces. They weren't watching the AR. They weren't watching necessarily the new patients super closely and what was happening is their AR was being padded with overpayments and so what was happening, profit was down, their overhead was high because they actually had a ton of money still outstanding, but it wasn't showing up in the initial reports. know this, they didn't understand this, we had to break it down, we had to pull backwards, we had to start moving money around, all of these different things had to come into place and once the team understood what the numbers meant, what they could control, they were on board. They were like, my gosh, this is a disaster. Like how do we positively impact this? Because you guys, they care about your business too because they care about you. This specific practice, this team loves this doctor. I mean, I love this doctor and that's why The Dental A Team (10:00.998) like they are incredible human beings. Most of you guys out there are incredible human beings with teams who want you to do really well. When you do well, your team does well. And your team does well and can help promote that, like Dana said, when they know what they're going after. Does your team know how to win? Because emotions are fleeting and I might feel like, gosh, today was a fantastic day. It was so smooth and it flowed so well. And you're leaving the back door complaining because we had $1,200 worth of treatment today and I'm like... Today was great. Today, I wasn't running around like a chicken. It seemed to flow really well. And you're like, no, I couldn't even pay the people that were here today based off of the money that we brought in. That's the difference. And your team needs to be able to see that, to see where they can go. And Dana and I chatted earlier about really seeing those overarching goals, but then seeing how does my individual position in this practice add to that goal? So what is the goal of my position? And how does that goal, that metric add into the larger metrics of the practice? So if I'm a billing representative, how does the work that I do directly affect profitability of the practice or overhead of the practice is probably easier to talk about, right? And Dana, I know we were just talking about this. So what are some other spaces like hygiene's an easy one because they're providers, right? But even as far as like treatment coordinators, billing or front office representatives, like what are you seeing with the practices you work at? work with, not at, that you work with, that you're having those leading measures that are really, really contributing to the back end full arch goals. Dana (11:45.622) Yeah. And I think that that's, that's, it's, it's knowing what your other numbers tell you, right? Or what adjunct numbers then to look at that feed into some of those larger numbers like production and collections. So if I TC, right, how would you impact collections? Well, you would help increase production by getting more treatment accepted. And it's just breaking it down and making those connections for them. If I am the scheduler, well, how do I impact collections? Well, if I have a full schedule where we can produce it, then we're able to collect it. Right. So just breaking that all down. If I'm a The Dental A Team (11:50.747) Yeah. The Dental A Team (12:12.24) Yeah. Yeah. Dana (12:15.488) dental assistant, well how do I affect production? Well you make sure that you're as efficient as possible so our appointment lengths can be as short as possible and you're part of reappointing right? So making sure that you get the next thing on the schedule, making sure that you're teeing things up for the doctor, all of those things help build production but sometimes it's difficult for team members to make those links or to see wow yeah like me doing that really does impact that. number or that larger overarching goal. And so almost every number in the practice, each individual seat can contribute to it in some way. We just sometimes as leaders have to make those connections or draw those links for team members to see. The Dental A Team (12:42.588) Thank you. The Dental A Team (12:53.308) you Totally agree. I was working with a pediatric practice last week and this was most of our meeting was spent on this and we spent at least two hours really diving into each department from the overarching goal standpoint and really the daily production that they're looking to hit to hit the monthly production and how does every department and each individual within that department control that and one of the most interesting pieces that was pulled out for them was the dental assistance and the dental assistance you guys that is usually the toughest spot to like really pull something out of it. Same day treatment for sure, conversions like all those pieces but this one was really cool. It's a pediatric practice and they have their dental assistants chart prep. 48 hours ahead. So they're always like one and two days ahead doing the chart preps. Well, this team listed chart prepping as one of their issues when we first started our meeting. So I was like, let's talk about these chart preps. What is happening here? Well, they're spending like 40 minutes per provider at a four to five provider practice chart prepping for them. And my mind was blown. And I was like, holy cow, this is taking you so long. And I started diving into it. This is just their normal every day. One of the complaints from the front office team was that they're getting last minute same day schedule changes that are necessary because the back office is chart prepping so late that they're coming up and saying, hey, we can't do that. You need to reschedule that patient. The Dental A Team (14:22.352) Well, what does that do? That tanks our production, it's bad customer service, completely changes the experience of the patient and the parent because it's a pediatric practice. So many things are entangled in that. And what we ended up doing was really breaking down that if we could change the metrics on this, right? So who's responsible for this? Who's going to do it every single day? So one of their metrics was someone is responsible for doing it and to decrease the amount of time. So their metrics right now is to get it done by 838 am so the opener will do this chart prep, they have to be done by 8 30 a.m. and they're they're timing themselves to get it down to 15 minutes. That is going to significantly change what they're able to do because what was happening is all of these dental assistants were like trying to get it done and it's like whoever can get to it and hey that's where I was and I started there and you can do this one over here while they're seeing patients throughout the day. So it wasn't actually getting done and when it was it was kind of just muddled. So the whole point of it, like the value of the schedule was unseen. The value of same day treatment ads completely bypassed because we weren't actually looking at it and applying it to open appointments on the same day. And the value out of being cherished side and available for patients during patient time was lost. So appointments were taking too long. Can you imagine like your overall overarching goals, production collections, new patients, patient satisfaction, so your reviews, all of those pieces are insanely impacted by something as easy as changing the chart prep and how they were doing it and how they were running it. I talked to the doctor yesterday and I didn't specifically look at the chart prep with her but they hit three out of four days last week they were 100 % to goal and they are over like they're over what The Dental A Team (16:17.296) producing what they should this month based on the projections. I was there a week ago and we put the attention back on it with the scheduling coordinators, with the whole team's attention is on this single day production, totally changed the game. Even just by the dental assistants looking at how effective their time use is. And Dana, what you said made me think of that because we under... when it's not attached to cell fluoride, or how many night guards can we get? And I agree, do 80 % night guard case acceptance, diagnose 10 % more night guards than you usually do, recommend, whatever you want to call it. Like I agree with those, but I think we undervalue how much just time saving techniques can add back production. So Dana, you've worked with a lot of pediatric practices as well, and GP practices, but where else do you feel like from a office standpoint, simple things like that. What else have you seen practices do to really get the back office on board with the goals? Because I do think a lot of times for an office we think numbers, right? It's not always, and I say that I'm a dental assistant by trade as well, but for an office thinks numbers first most of the time. Back office it's much more difficult to think the numbers because I think it's because it's more difficult to see the impact that we can have on those numbers. So what are some other areas that you've worked with practices on? that have worked really well. Dana (17:44.886) Yeah, and I will say in my last pediatric practice, was we worked a ton on how the back impacts AR and billing. And sometimes they feel like, no, we don't impact that world at all. Well, actually, you do fairly significantly. And so making sure that you are walking out and attaching The Dental A Team (17:59.749) Yeah. Dana (18:03.828) everything that you did, every single thing that you did because you were in there. You know if that surface changed, you know if you added a tooth, you know. So making sure that everything is in there, making sure that you have, that the billing team has all of the pieces they need to build successfully. Did you take that pre-op x-ray? Did you take that post-op x-ray? Do we have period charting? Do we have all of the things that we need? Do we have the IOP of that decay of that tooth? So really just full picture of you guys actually impact billing tremendously and you also like you are heavy hitters on the amount of time it takes for an insurance to reimburse or all of those pieces. And so we worked a ton on making sure everything was walked out, making sure everything was updated in the chart and getting them to check codes for the next appointment. You just saw the patient, you know that they had bite wings this time. So what better space for you to do than check codes for the next appointment. The Dental A Team (18:38.671) Yeah. The Dental A Team (18:55.798) Mm-hmm. Dana (18:56.354) So that's another space where oftentimes like they don't realize that they impact those things. And I don't think a dental assistant is like, well, the things that I do really impact the timely filing and timely payment of insurance claims. It absolutely does though. The Dental A Team (19:10.598) Yeah. Yeah. Yeah. I agree. I think that's brilliant. And when you're doing that, all you have to do then is take those pieces that Dana just spoke on and turn it into a measurement. The easiest space to do that is a percentage. Because if you say, sell five fluorides a day, or convert two same day treatments a day, a dental assistant is like, cool, I didn't have any opportunities for that today. So I got a big fat zero. So if you say we're converting 80 % of the opportunities given, we can say I converted three out of five opportunities today or how many times, you what's the percentage? I want 100 % of all of the codes attached every single time. So then we can go back through and say, hey, there was 10 % here that we had to go back and ask questions or fix it. If you change that metric into a percentage or this out of this, you're going to get a much higher success rate and also doing it on a daily but weekly. So a lot of times I'll say, okay, everyone needs to ask for two reviews a day, but at minimum 10 a week. So if you get to Friday and you were like, only asked for four this week, you know you have six people you got to ask today. So it's two a day, 10 a week or whatever that metric might be. But I love that you said that Dana, it truly does. And I do think as dental assistants, we underestimate that and we want to give everything away for free, by the way. We want I know hygienists too. We just want we just want to like, we just want to fix it. We want to make it better. But really seeing the value of those missing those missing attachments like that $12 that $16 add that up over the course of 20 patients a month and that's a significant amount, you know, you're asking for cavatrons and I'm like, well, give me some PA's pay for it. I'll get you a cavatron tip. How can we calculate this? So just bringing that awareness up to your team I think really makes a difference you guys and they start thinking about it the same as they do their finances at home. It's finances at work as well and Dana (20:57.272) Yeah. The Dental A Team (21:13.64) in order to reinvest back into the patients, back into the practice and into your team, the profit has to be there. We have to meet these metrics. So biggest ways to get a team on board with that is to show them the path. to win. If they can see it, they're going to freaking go for it you guys. If they know what that goal is, if they know what the metric is that they have to meet to say I won today, they're going to do it because everyone wants to feel really good about their jobs and this is an easy way for them to win. Just find those metrics. Dana, thank you so much. I knew picking your brain was going to be fantastic on this one. This was a super, super fun one to do and you guys, we do this all day. We do this with a lot of practices. I know the back office side can be a little bit more difficult to pinpoint those pieces. office is a little bit easier. If and when you have questions, please reach out. Hello@TheDentalATeam.com. You can drop something in the comments below. Give us a five star review. Let us know how you loved this. All of those pieces. Instagram, we're on Instagram, we're on Facebook. And just so you guys know, when those things come through, those questions, you email us, you Instagram message us, you Facebook messenger us, whatever the path is that you're they get sent to the consulting team and the consulting team are the ones that are answering those questions for you so that it's always valuable information. We're always helping you dive into that next step. So if you're a current client, reach out to your dental consultant or the team. If you're not yet a client, you're a client to be or just a fantastic listener. Please know you can reach out at Hello@TheDentalATeam.com on Instagram or on Facebook or on all of those places. think we're even on YouTube and everything. I have no idea, we're everywhere. But Hello@TheDentalATeam.com is the easiest, or Instagram and Facebook Messenger. All right, guys, we cannot wait to hear from you. We cannot wait to see that five star review pop through. Let us know what you thought, and go have a fantastic rest of your day.
Bethany highlights three game-changing opportunities designed to help you streamline, strengthen, and elevate your practice in 2025! The Chart Audit Program Offers a thorough review of your documentation by experts Dr. Kuba and Dr. Kavitha. With monthly audits, you'll receive a detailed report to enhance your record-keeping, ensure compliance, and minimize risk—all for an affordable rate of $599/month. To get started,
Today, Dr. Addison Killeen addresses the financial and emotional stress of running a new practice. He reassures listeners that it does get easier—with systemization and clear goals. He challenges practice owners to write down three specific goals, share them with their teams, and ensure systems are in place to achieve them. Success starts with clarity and communication—take action today and if you need more resources or advice, visit the Dental Success Network! For more information about Dr. Addison Killeen, visit: www.addisonkilleen.com or interact with him on a daily basis at www.DentalSuccessNetwork.com
828: KPI Mastery: Driving Dental Practice Success with Data – Dr. Barrett StraubYou're told to improve your numbers. But what are you improving, and why? If you're feeling lost and overwhelmed, keep listening! Kirk Behrendt brings back Dr. Barrett Straub, ACT's CEO, to reveal nine essential KPIs that will help you better understand your practice and achieve the results you want. Working more is not the solution! To learn how to step off the hamster wheel and into the life of your dreams, listen to Episode 828 of The Best Practices Show!Learn More About Dr. Straub:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubEmail the ACT Team for their free resources: info@actdental.com Register for ACT's To The Top Study Club (January 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-january-17-2025-ttt-study-club-tickets-1012930712027Register for ACT's To The Top Study Club (January 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-january-24-2025-ttt-study-club-tickets-1012960511157More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT's To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 828: https://www.youtube.com/@actdental/videosMain Takeaways:Working more hours is not the way to improve your practice.Don't try to improve your numbers without first understanding why.Understand gross profit to get a clear picture of your financial health.Your most important KPI is the number of days you worked per month.Learn how to calculate true profit. Know what is or isn't reflected in your P&L.Measure your practice health score to gauge the overall health of your practice.Gross production is a useless KPI unless you know how much of that you collect.Figure out why your overhead is too high. It may or may not be
In this episode, I had the pleasure of reconnecting with Jason Racca, who's come a long way since we first interviewed him. Back then, he was a solo practitioner starting his cash-based practice as a side hustle, navigating the low-risk way to ease into full-time practice. Fast forward to today, Jason's grown his practice significantly—he now has two therapists, is hiring a third, and in just the past year has created a membership model in his cash-based PT practice that generates over $15,000 in recurring monthly revenue. Curious about how Jason achieved this remarkable success? Scroll down to watch the full episode and discover the strategies you can apply to your own practice!
In this episode of the podcast, we dive into the journeys and wisdom of professional photographers like Christopher Gilbert, Liza Roberts, Michael Freeman, Karen Williams, and Pablo Giori. You'll learn how to embrace creative surprises, the importance of personal projects, and how to cultivate a unique photographic style. Implementing these lessons will help you break out of technical constraints and inspire you to find your own voice in photography. THE BIG IDEASEmbrace Continuous Learning and Practice: Success in photography comes from an ongoing commitment to learning and practicing your craft. There are no shortcuts, only growth through experience.Find Your Unique Style: Avoid being a copycat by honing a distinctive visual style. This not only sets your work apart but also attracts the right opportunities and clients for your portfolio.Experiment Fearlessly: Accept failure as a valuable part of the creative process. Use it as a space to try new techniques and discover what truly resonates with you.Build and Share Personal Projects: Personal projects are key to showcasing your vision and can open doors to new opportunities. They allow you to experiment and share your creative journey with the world.PHOTOGRAPHY ACTION PLANCreate a Mood Board: Start by collecting images that inspire you. This will help you identify your visual preferences and guide your photography projects.Schedule Practice Sessions: Dedicate regular time slots to shooting photos, experimenting with different techniques, and refining your skills.Curate Your Portfolio: Select and organize your best work that reflects your unique style. Make sure your portfolio is specific and speaks to your target audience or clients.Dive into Experimental Techniques: Try out new methods such as cyanotype or photo soup at home. Use these experiments to discover innovative ways to create images.Join a Photography Community: Engage with local photo organizations or online photography groups. This will provide you with valuable critique, support, and networking opportunities to further your development.RESOURCES:Follow Christopher Gilbert on Instagram - https://www.instagram.com/christopher.w.gilbert/Visit Liza Roberts' Website - https://www.lizabetroberts.com/Visit Michael Freeman's Website - http://www.michaelfreemanphoto.com/Visit Karen Williams's Website - https://www.blackvisualqueen.com/Visit Pablo Giori's Website - https://www.pablogiori.com/Learn What Camera Settings to Use in our free guide!https://perfectcamerasettings.com/ Get Back your Family Time and Start Building Your Dream Photography Business for FREE with CloudSpot Studio.And get my Wedding and Portrait Contract and Questionnaires, at no cost!Sign up now at http://deliverphotos.com/Connect with the Beginner Photography Podcast! Join the free Beginner Photography Podcast Community at https://beginnerphotopod.com/group Send in your Photo Questions to get answered on the show - https://beginnerphotopod.com/qa Grab your free camera setting cheatsheet - https://perfectcamerasettings.com/ Thanks for listening & keep shooting!
In this captivating Expert In You episode, Ann Carden sits down with Dr. Vivian Kim, a retina surgery specialist who transitioned from ballroom dancing to revolutionizing healthcare. Dr. Kim reveals her innovative concierge model, showcasing how relationship-building enhances patient care. She also discusses the launch of her coaching program for medical professionals and how she uses social media for outreach. Don't miss her contact details and an exciting announcement about an upcoming workshop! Tune in for actionable insights and inspiring stories.
Today's Guest:Teresa DuncanPresident of Odyssey ManagementTeresa is a speaker and writer with over 20 years' experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. A recipient of the Lifetime Achievement Award from the American Association of Dental Office Management, she understands the importance of continuing education.She is the author of Moving Your Patients to Yes: Easy Insurance Conversations and a contributing author to the ADA's Annual CDT Companion Guide™. Teresa is a frequent contributor to multiple dental publications. She was a founding Trustee for the auxiliary-learning focused DALE Foundation. Teresa is a member of several organizations including Women in DSO and the National Association of Dental Plans.She has been named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is recognized annually as a Leader in Consulting by Dentistry Today. She provided consulting assistance in the development of the American Dental Association's Guidelines for Practice Success™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master's Degree in Healthcare Management from Marymount University.
In this episode, SCT Coahes Dr. Fred and Dr. FJ come together to share insights and lessons from Dr. Fred's incredible feat of completing the grueling Rim to Rim hike of the Grand Canyon at 70 years old. Together, they discuss the physical and mental challenges of the 24-mile trek, as well as the parallels between this accomplishment and building a successful chiropractic practice. Dr. Fred provides valuable tips on proper training, pacing, and recovery strategies that can be applied to both athletic endeavors and practice growth. The conversation also covers important practice management topics like buying a practice, maintaining patient retention, and focusing on sustainable performance over short-term results. Throughout the discussion, Dr. Fred and Dr. FJ share their wealth of experience offering encouragement and practical advice to help listeners achieve their personal and professional goals. This episode is a must-listen for chiropractors looking to push their limits, optimize their practice, and find fulfillment in the process. Ask a Question for a Future Episode! Apply to work with our coaches! Join Susan's monthly CA webinars Join us at our next seminars! Join the Rhino Digital Training!
Jane Carter is a therapist-turned-business-coach for solopreneurs who want to get out of their own way, make more money —and have more fun in the process. She loves helping solopreneurs “put their business on the couch” so they can: *Find joy and purpose as they serve their clients, *Have a business aligned with their values & personality, and *Find themselves saying, “I can't believe I get paid so well to do work I love so much!” She lives in Asheville, North Carolina, where she's an outdoorswoman, craft beer snob, and local foodie.
Welcome to the Hey Docs! Podcast with your host Jill Allen. In this special episode, I will be exploring the journey of launching a successful orthodontic practice with one of my very own start-ups Dr. Adam Reynolds of OrthoDesignCo. Adam will share the inspiring process of creating and staying true to a practice vision, even in the face of challenges, and how fully embracing digital solutions from day one has shaped their practice. We'll also dive into the strategic decision to outsource key functions, allowing the practice to operate with the efficiency of a DSO while maintaining independence, along with top advice for anyone looking to start their own practice. Let's get into it! Summary Dr. Adam Reynolds shares his journey of starting his own orthodontic practice and offers advice for doctors considering a startup or acquisition. He emphasizes the importance of having a clear vision and sticking to it, as well as finding mentors who can guide and support you. Dr. Reynolds also discusses the benefits of implementing digital technology in the practice, such as custom braces and remote monitoring. He highlights the impact these technologies have on patient experience, convenience, and communication. Overall, Dr. Reynolds' story showcases the possibility of starting a successful digital practice from the beginning. In this conversation, Adam Reynolds shares his experience with outsourcing and using third-party companies to streamline his orthodontic practice. He discusses the benefits of using orthodontic software systems and details how outsourcing certain tasks, such as phone answering services and virtual assistants, has allowed his team to focus on patient care. Adam emphasizes the importance of creating systems and regularly refining them through team meetings. He also highlights the value of open communication and a positive team culture in managing a successful practice. https://orthodesignco.com/https://www.instagram.com/OrthodonticDesignCo https://www.facebook.com/p/Orthodontic-Design-Co-100074576224017 https://www.youtube.com/channel/UCxitKOFl72o25CQANCjLeGg/videos Takeaways Having a clear vision and sticking to it is crucial when starting a practice.Finding mentors who can guide and support you is invaluable.Implementing digital technology, such as custom braces and remote monitoring, can greatly enhance patient experience, convenience, and communication.Starting a digital practice from the beginning is possible and can lead to a successful and efficient practice. Outsourcing certain tasks can streamline operations and free up time for the team to focus on patient care.Using orthodontic software systems can simplify ordering and streamline office processes.Regular team meetings and open communication are essential for creating and refining systems.Building a positive team culture and encouraging team members to take ownership of systems can lead to a more successful practice.Chapters 00:00 Introduction and Background03:03 The Importance of Having a Clear Vision08:02 The Value of Mentors in the Startup Journey14:03 The Benefits of Implementing Digital Technology20:09 Starting a Successful Digital Practice from the Beginning27:19 Streamlining Operations Through Outsourcing and Software Systems29:22 Creating and Refining Systems Through Regular Team Meetings36:28 The Value of Open Communication and Positive Team Culture Connect With Our Advertisers OrthoFi - startmoresmiles.comGreyFinch - https://greyfinch.com/jillallen/A-Dec - https://bit.ly/3ZtGyRFSmileSuite - http://getsmilesuite.com/ Donate to 180 Ministries - Donate to 180 Ministries (bloomerang.co)Learn More - www.180ministries.net Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com. If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode. New episodes drop every Thursday! Episode Credits: Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Garrett Lucero
Episode Overview In this episode of Thriving Practice, host Tracy Cherpeski explores why focusing on your practice's operations is more crucial than obsessing over insurance issues. Learn how to create work-life harmony and optimize your healthcare practice for true success. Key Topics Covered - The impact of insurance challenges on healthcare practices - Why operational excellence trumps insurance concerns - The concept of work-life harmony vs. work-life balance - Practical tips for optimizing your practice operations The Insurance Cloud - Acknowledgment of insurance challenges in healthcare practices - Why focusing solely on insurance isn't the answer The Power of Operations - How solid operations can make or break your practice - Real-world example of a practice owner who improved profitability by focusing on operations Work-Life Harmony - Explanation of why we prefer "work-life harmony" over "work-life balance" - The misleading nature of the balance metaphor - How harmony allows for different aspects of life to take prominence at different times Practical Tips for Operational Excellence Compose Your Symphony - Plan your day with intention - Example: Dr. Sarah's weekly schedule optimization Conduct with Precision - Use time blocking techniques Tune Your Instruments - Look for inefficiencies in daily operations - Examples: Automating appointment reminders, simplifying check-in processes Empower Your Musicians - Delegate tasks effectively - Invest in team training Focus on the Audience Experience - Prioritize smooth, efficient patient journeys Embrace Continuous Learning - Utilize resources from the Thriving Practice Community: - Monthly Masterclasses - Peer Learning Circles - Resource Library - Expert Q&A Sessions - Annual Retreat - Access through the Mighty Networks platform Create Work-Life Harmony - Allow different aspects of life to take the lead at different times - Aim for a fulfilling composition over time Tracy's Bio: Tracy Cherpeski, MBA, MA, CPSC, is a Business Consultant and Executive Coach with over 20 years of experience. Tracy is the go-to expert for private practice owners and their teams, teaching them how to optimize their time and scale their practices without sacrifice. She helps her clients take back their time and energy to start living a fulfilled life as a high-impact provider and CEO. Tracy is host and executive producer of Thriving Practice podcast, and works with healthcare practice owners around the world. Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy's LinkedIn Business LinkedIn Page Thriving Practice Community Instagram
In this episode, Nick Vailas, CEO of Bedford Ambulatory Surgical Center, shares his 40 years of experience in healthcare, discussing the challenges facing private practice physicians and the ASC's impressive growth. He highlights the importance of leadership, policy involvement, and always prioritizing patient care.
The Bulletproof Dental Podcast Episode 371 TITLE: Leadership, Balance & Fulfillment with Debra Nash HOSTS: Dr. Peter Boulden and Dr. Craig Spodak GUEST: Debra Engelhardt-Nash DESCRIPTION: In this engaging conversation, Debra Engelhardt-Nash shares her extensive experience in the dental field, discussing the importance of disaster preparedness, team training, and creating a positive patient experience. The discussion highlights the significance of leadership, communication, and balancing PPO and fee-for-service practices. Dr. Nash emphasizes the need for a supportive community and the role of masterminds in overcoming challenges in dentistry. The conversation concludes with insights on finding fulfillment in one's dental career and maintaining a positive attitude. TAKEAWAYS: Debra Engelhardt-Nash is a well-respected figure in dentistry. Disaster preparedness is crucial for dental practices. Having specialized dental advisors can lead to significant savings. Creating a positive team culture enhances the patient experience. Training staff on customer service is essential. Navigating insurance can be challenging but is manageable. Fee-for-service practices require strategic planning. Leadership plays a vital role in practice success. Attitude can significantly impact team morale and patient care. Community support is invaluable for dental professionals. CHAPTERS 00:00 Introduction to Debra Engelhardt-Nash 02:04 Disaster Preparedness and Relief for Dental Practices 06:07 The Importance of Team Training and Culture 08:48 Navigating Insurance and Patient Relationships 12:04 Creating a Positive Patient Experience 15:02 The Role of Leadership in Dentistry 24:15 The Impact of Attitude on Practice Success 30:22 Balancing PPO and Fee-for-Service Practices 35:06 The Importance of Communication and Verbiage 41:20 Humanize Your Team 51:14 That Moment it's Time to Change Yourself to Be Able to Grow Your Practice 1:03:08 Conclusion and Future Engagements REFERENCES Bulletproof Mastermind Bulletproof Summit Debra Englehardt-Nash
A medical director is having trouble navigating the balance between supporting paraprofessional staff in tech school and ensuring they have the necessary technical skills for their role. In this episode of the Uncharted Veterinary Podcast, Stephanie and Dr. Andy Roark discuss a specific scenario where a veterinary assistant, allowed to study on the clock, is struggling with skill development. The conversation turns into a thoughtful debate about trust, team expectations, and the challenges of leading a veterinary team with fairness and empathy. They explore how communication and adjusting expectations can prevent feeling like the "bad guy" while supporting staff in skill growth. Let's get into this episode!
Welcome to this episode of 20/20 Money! My guest on today's show is Dr. Bethany Fishbein, OD, Consultant & Executive Coach with Leaders of Vision. Bethany and I talk about a topic that an OD might not think about directly correlating to the financials of a practice: leadership skills. However, I believe that we quickly illustrate in our conversation how the things that negatively impact a practice's profitability—staff turnover, patients not returning, and an overworked/overwhelmed owner just to name a few—are usually the symptoms of an underlying “disease:” an owner that has neglected to focus on improving their leadership skills and emotional intelligence. Throughout this conversation, Bethany shares practical ways for owners to take action and, at the end, shares a very easy Next Best Step that an owner/leader can take to make progress. As a reminder, you can get all the information discussed in today's conversation by visiting our website at integratedpwm.com and clicking on the Learning Center. While there, be sure to subscribe to our monthly “planning life on purpose” newsletter that's filled with tips and ideas to help you plan your best life, on purpose. You can also set up a Triage conversation to learn a little bit more about how we serve in the capacity of a personal and professional CFO: helping OD practice owners around the country reduce their tax bill, proactively manage cash flow, and make prudent investment decisions both in and out of their practice to ultimately help them live their best life on purpose. Lastly, if you're interested in learning more about the 20/20 Money Membership, a platform that we created to help ODs become “brilliant at the financial basics,” please check out the link in the show notes of this episode to learn more. And with that introduction, I hope you enjoy my conversation with Dr. Bethany Fishbein, OD. Resources: 20/20 Money Membership Information https://www.leadersofvision.com/leadershipEQ Parenting with Love and Logic Podcast ————————————————————————————— Please rate and subscribe to 20/20 Money on these platforms Apple Podcasts Spotify Google Podcasts Stitcher ————————————————————————————— For past episodes of 20/20 Money with full companion show notes, please check out our episode archive here!
Do you relate to the hot topics that are circulating as “problems” in the physical therapy world? Unfortunately, burying our heads in the sand will not make them go away. Learn how to master the basics, set the tone and foster a shared reality for your private practice. Remember: only after the group wins do the individual members win. Episode at a glance: Post-onboarding training The Two-Way Street Environment, Structure, Personnel, Systems of Operation Staff certification training
Ready to stir up some serious success in your dental practice? In this episode, Heidi will share her expert recipe for financial success, from uncovering hidden revenue streams to crafting a vibrant office culture by making your team feel appreciated and motivated. Learn how to plug those pesky revenue leaks, monitor crucial metrics, and implement strategies to boost your profits. And here's the big surprise: Heidi has developed a revolutionary coaching app packed with everything you need to make a clear business plan, gain personal development, understand your financials, and more. Download it now on Google Play or the App Store by searching for "Coach Heidi Mount."Connect with Heidi on Instagram @HeidiMountDentalCoach and email her at Heidi@CoachingDentist.com for more insights.To learn more about eAssist Dental Solutions or to schedule your complimentary consultation, visit https://shorturl.at/h6bUX.
Ready to stir up some serious success in your dental practice? In this episode, Heidi will share her expert recipe for financial success, from uncovering hidden revenue streams to crafting a vibrant office culture by making your team feel appreciated and motivated. Learn how to plug those pesky revenue leaks, monitor crucial metrics, and implement strategies to boost your profits. And here's the big surprise: Heidi has developed a revolutionary coaching app packed with everything you need to make a clear business plan, gain personal development, understand your financials, and more. Download it now on Google Play or the App Store by searching for "Coach Heidi Mount." Connect with Heidi on Instagram @HeidiMountDentalCoach and email her at Heidi@CoachingDentist.com for more insights. To learn more about eAssist Dental Solutions, visit https://shorturl.at/LjEX7.
Have you been thinking about starting a private practice in your small town? You're going to love this episode of Private Practice Success Stories! I sat down with Gabby Hewitt, a speech language pathologist with a private practice specializing in orofacial myology in a small town in North Dakota. She opened her practice while knowing there was a lack of speech therapy services in her hometown and wanted to fill that gap. I got to know Gabby during her time in the Start and Grow Your Private Practice programs and it has been amazing to watch the impact she has had bringing a much-needed service to her rural area. In this episode, Gabby talks about how she started her practice right out of her CF, how clients find her, why she hired an assistant, and how specializing in feeding and myo has helped clients be drawn to her.Gabby is an ASHA Certified SLP specializing in orofacial myology, oral myofunctional disorders, and pediatric feeding and swallowing. She is currently in the certification process for becoming a Certified Breastfeeding Specialist (CBS), Certified Myofunctional Therapist (CMT®), and Certified Orofacial Myologist (COM®). She earned her Bachelor of Arts in Communication Sciences and Disorders at the University of North Dakota before obtaining her Master of Science in Speech Language Pathology from Gannon University in Ruskin, FL where she was a member of the first-ever graduate SLP program cohort. It was in Florida that she discovered and learned about orofacial myology. Following her clinical fellowship, Gabby opened her private practice, UpNorth Therapies, in her hometown of Carrington, North Dakota where she recently just completed a renovation and expansion project of a new clinic space 8 months after opening. In Today's Episode, We Discuss:How and why Gabby decided to start a private practice so early in her careerWhy work-life balance isn't just a fantasy with a private practiceThe good you can do for your community when you take control of your life and careerThe key to getting your first clients as a private practice owner in a small townThe true power of specializing as a private practice ownerHow you can structure your week when you are in charge of your hoursA look into the impact of hiring help in your private practiceHow the Start and Grow programs helped Gabby grow her business and get more stabilityThe power you have to grow at your own pace in your businessI hope you enjoyed this episode with Gabby! She is a perfect example of someone who opened her private practice early on in her career and specialized in a rural area.If you want our help to start - or grow - your private practice (just like we helped Gabby!) please visit: https://independentclinician.com/resources/.Whether you want to start a private practice or grow your existing private practice, I can help you get the freedom, flexibility, fulfillment, and financial abundance that you deserve. Visit my website www.independentclinician.com to learn more.Resources Mentioned: Follow Gabby on Instagram: https://www.instagram.com/upnorththerapies/Visit Gabby's website: https://www.upnorththerapies.com/Where We Can Connect: Follow the Podcast:
In this episode of the Habit-Based Lifestyle Podcast, host Jesse Ewell is joined by Dr. Josh Wagner, the creator of the Patient Mastery coaching program. Dr. Wagner shares insights from his decade-long journey in chiropractic coaching, where he's helped over 700 doctors transition from struggling practitioners to successful CEOs of their own practices. The conversation dives deep into the evolution of chiropractic coaching, from the early days of insurance-driven tactics to the modern emphasis on patient-centered care and communication. Jesse and Dr. Wagner explore the challenges chiropractors face in valuing their services, moving away from outdated models, and focusing on results-driven care that benefits both patients and practitioners. Dr. Wagner also introduces his “Deserving Process,” a meditative practice designed to help individuals clear limiting beliefs and build a mindset of success. This episode is packed with actionable advice for chiropractors and business owners alike, focusing on mindset, communication, and the importance of knowing your numbers. Tune in to discover how you can transform your practice, achieve financial success, and live the habit-based lifestyle you've always dreamed of. Don't miss the valuable resources Dr. Wagner shares, including a free downloadable copy of his book, “You Deserve It,” available at PatientMastery.com. Whether you're a seasoned chiropractor or just starting out, this episode offers the tools and inspiration to take your practice to the next level. What you will learn: Focus of Patient Mastery Evolution of Chiropractic Coaching Challenges in the Chiropractic Profession Mindset and Personal Growth Learn more about Josh Wagner through the following links : Facebook - Patient Mastery Facebook - Dr. Wagner Learn more about Jesse through the following links: HBL Lifestyle Secrets Group on Facebook Personal Website HBL Website Instagram Email
The demands of running an audiology practice can bury your original purpose. But for Dave Liniger, losing sight of his ‘why' was not an option. Laser-focused on his mission to revolutionize the real estate industry, he overcame significant setbacks and achieved remarkable success. In this episode, Dave shares his powerful journey of resilience, highlighting the leadership principles and mindset shifts necessary for huge success. Dave Liniger is the co-founder of RE/MAX, a real estate empire that spans over 115 countries with more than 142,000 sales agents. He is also a decorated Air Force veteran and serial entrepreneur. In this episode, Kevin and Dave will discuss: - Dave's journey from a farm boy to co-founding RE/MAX - Military discipline as the bedrock of his business success - The importance of finding your 'why' in business - Goal setting for sustained growth - Strategies for hiring right and defining clear roles - Turning personal setbacks into comebacks - Leadership lessons from Dave's book, The Perfect 10 - Universal leadership principles for any practice - The role of continuous learning and self-improvement - The significance of teamwork and trusting your team - And other topics… Dave Liniger is a legendary figure in the real estate industry, renowned for co-founding RE/MAX with his wife, Gail. He revolutionized the real estate business by introducing a model that significantly increased agent commissions. RE/MAX has now expanded into a real estate empire that spans over 115 countries with more than 142,000 sales agents. Dave is also a decorated Air Force veteran, serial entrepreneur, philanthropist, adventurer, and a passionate advocate for perseverance and leadership. He is the bestselling author of The Perfect 10 and the host of the Ambition and Grit podcast. After retiring as CEO in 2018, Dave continues to serve as Chairman of the Board at RE/MAX Holdings. Connect with Dave: Dave's Website: https://daveliniger.com/ Dave's LinkedIn: https://www.linkedin.com/in/dave-liniger/ Resources Mentioned: Dave's Book, The Perfect 10: 10 Leadership Principles to Achieve True Independence, Extreme Wealth, and Huge Success: https://www.amazon.com/Perfect-10-Leadership-Principles-Independence/dp/1637631839 Think and Grow Rich by Napoleon Hill: https://www.amazon.com/Think-Grow-Rich-Landmark-Bestseller/dp/1585424331 The Only Thing: If you're an audiologist and want to grow your practice – we've got a FREE, expert guide to help you achieve your goals. It's called The Only Thing. This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It's the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery.
Welcome to our latest episode where we dive deep into the complexities and triumphs of effective team management within a healthcare practice. Whether you're a seasoned practitioner or new to the business side of healthcare, today's discussion will illuminate the path to enhanced performance through strategic delegation. Here are the key takeaways from our conversation: The Dilemma of Practice Owners: We open up about the common challenges faced by healthcare practitioners in managing their practices, especially for those without formal business training. Balancing clinical work with the demands of running a business can be overwhelming. The Delegation Crossroad: Learn about the pivotal moment when practitioners must choose between personal management of all tasks and the necessity of delegation. We discuss how to recognize this turning point and why it's crucial for the growth of the practice. Seeking Professional Help: The discussion highlights the importance of seeking professional help and the advantages it brings to practice management. We share insights on how to find the right support and the impact it has on business operations. From Outsourcing to Recruiting: Follow the evolution of delegation from initial outsourcing to the strategic recruitment for key positions within the company. We talk about identifying which roles need to be filled in-house to ensure the best possible outcomes. Identifying Core Business Needs: Discover how to pinpoint what's essential for keeping your practice open and thriving. We discuss the process of identifying core needs and aligning your team's skills with those needs. Encouraging Community Feedback: Finally, we emphasize the value of community involvement and feedback in improving healthcare practice management. Learn how to create channels for feedback and why this can be a game-changer for your practice. Whether you're grappling with the challenges of managing your practice or looking to refine your approach to delegation, this episode offers valuable insights and actionable advice. Join us as we explore the keys to assembling a stellar team and setting your practice up for enduring success. Casey's Bio: Casey Gromer is a 20-year business and marketing expert. As an MBA, she is widely regarded as a go-to source for visionary women entrepreneurs who dream of building businesses to run without them. Casey is host of Female Founders Breaking Boundaries podcast where she encourages women to ditch traditional, male-dominated business advice in favor of more realistic, workable ways of running their business while still achieving success. As founder of C-Suite Boutique, Casey and her team currently serve women entrepreneurs as Fractional Integrators. Under their leadership, clients have scaled their businesses while working less and spending more time doing things they love. The industries supported include services, health / wellness, retail, e-commerce, and manufacturing. Find Casey: Website LinkedIn Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy's LinkedIn Business LinkedIn Page Thriving Practice Community Instagram
Dr. Addison Killeen explores the importance of measurement in practice management. Discover how key production and leading indicators can reveal valuable insights and drive improvements in your dental practice. Learn to identify which metrics matter most for your unique practice. For more information about Dr. Addison Killeen, visit: www.addisonkilleen.com or interact with him on a daily basis at www.DentalSuccessNetwork.com
I just went through a risk assessment with my patient registration forms and thought you'd like to know what's needed for a Direct Specialty Care practice. They're all here, enjoy!https://www.teadpm.com/129https://www.thedoctors.com/patient-safety/informed-consent-sample-forms/ Join the Direct Care Society by purchasing the Launch Your DSC in 12 Weeks Course Is Direct Specialty Care For Me? Free Webinar EMR I'm currently using in my Direct Care practice Simple Practice Build Your Website With Kajabi Affiliate Link HIPAA Compliant Email with Paubox Get $250 Credit Here Find me on LinkedIn https://linkedin.com/in/teadpm
On today's episode, we have an old friend and a highly successful practice owner, Dr. Spencer Greer, joining us. Spencer owns Mid Columbia Dental, located in Kennewick and Pasco, Washington. He is an award-winning dentist and an authority in implant dentistry, certified in conscious sedation. In his free time, Spencer enjoys surfing, golfing, sleeping, eating donuts, and watching movies with his wife and kids. In this episode, Spencer shares his recent journey with the carnivore diet, guided by Dr. Faustine Dinn, to manage his autoimmune disease. We dive into his experience, the challenges, and the surprising benefits he's encountered. Spencer also gives us an inside look at his dental career, including his path to owning multiple practices, his practice management strategies, and how he mentors new associates to achieve high productivity. Spencer's approach focuses on diagnosing effectively, maximizing treatment acceptance, and maintaining a positive and efficient work environment. He also discusses his mentorship program, Big Time Dental Producers, aimed at helping other dentists ramp up their production and achieve financial success. Listeners can benefit from Spencer's mentorship sessions, with a special discount code "MARK" for 10% off any course offerings. Tune in to learn valuable insights and practical tips to enhance your dental practice. EPISODE RESOURCES https://midcolumbiadental.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
In today's podcast, I'm diving into debt and savings from a spiritual perspective, sharing how we can transform our relationship with money. I break down how debt isn't just a burden but can be a tool for growth if viewed correctly.It's about not giving power to the idea of debt but using it to our advantage to create opportunities and experiences. Savings, too, is not just a number; it's a pathway to creation, allowing us to build towards future dreams without the constraints of immediate financial pressures.Key Moments in This Episode:00:00:29 - Exploring debt and savings as spiritual practices and the principles guiding these views.00:01:35 - Shifting the perspective on debt from a source of shame to a potential opportunity for growth.00:03:45 - Viewing savings as a form of creation and the importance of saving from a place of vision rather than scarcity.00:05:10 - The role of abundance in supporting others and how debt can contribute to the well-being of others in the community.00:07:11 - The six rules for approaching debt and savings spiritually: abundance mindset, gratitude, releasing shame, visualizing financial independence, setting intentional goals, and seeking support.Connect with PrestonInstagram: https://www.instagram.com/prestonsmilesSubscribe to my YouTube channel: https://www.youtube.com/@prestonsmilesabundancePre-order my book "Spiritual Millionaire": https://prestonsmiles.com/bookBuy tickets for The Bridge Experience and Extreme Leadership: https://thebridgemethod.org/
In this episode, SCT coach Dr. Fred Schofield delves into the importance of expanding your self-image as a chiropractor. Reflecting on his journey at Palmer College in 1978, Dr. Fred shares a pivotal moment from his second quarter when he felt lost and lacked the passion to continue. It was a talk by his brother, Bill Bane, that ignited a transformation within him. Bane introduced the concept of the "inner game," emphasizing that the vision you hold of yourself shapes your reality. Dr. Fred highlights the critical relationship between self-image and self-esteem, explaining how your internal vision and the emotions backing it can determine your success. He stresses that to thrive, you must see yourself as successful and capable. Drawing from his own experience, he recounts how visualizing himself managing 100 patients a day—40 in the morning and 60 in the afternoon—became a tangible goal once he believed it was possible. This episode explores the power of renewing your mind through positive thinking and maintaining a prosperous frequency in practice. Dr. Fred shares practical advice on using your six-week average to set personalized goals and emphasizes focusing on the process rather than just the results. By transforming your internal pattern and seeing yourself as a winner, you can achieve the success you envision. Join Dr. Fred Schofield as he offers valuable insights and strategies to help you elevate your practice by expanding your self-image and embracing a winning mindset. Tune in to transform your vision and unlock your full potential as a chiropractor. Ask a Question for a Future Episode! Apply to work with our coaches! Join Susan's monthly CA webinars Join us at our next seminars! Join the Rhino Digital Training!
Simply put: you can't play music well unless you're subconscious mind is driving the bus. If you're aware of having to think about each note, each rhythm, each aspect of the music before you play it, then you're still practicing with your conscious mind. When you train your technique and repertoire beyond the point of awareness where your hands just seem to play by themselves, you have entered the subconscious zone with your music, and this is where the fun begins! In this episode, learn how these two minds work and how to practice in one mode so that you train the other. Let me know your thoughts on this episode as a voice message to possibly share on a future episode at https://www.speakpipe.com/MusicianToolkit You can find this episode and links to this show on all podcast apps from https://musiciantoolkit.podbean.com/. If you enjoyed this, please give it a rating and review on the podcast app of your choice. You can also find the podcast at https://www.davidlanemusic.com/toolkit You can follow David Lane AND the Musician Toolkit podcast on Facebook @DavidMLaneMusic, on Instagram and TikTok @DavidLaneMusic, and on YouTube @davidlanemusic1 This episode is sponsored by Fons, an online platform that helps private teachers of all types (music, yoga, martial arts, academic tutoring, coaches, etc) with smooth, automated assistance such as securing timely automatic payments and scheduling. Click here for more information or to begin your free trial.
In this conversation, Dr. Mike Merkt and Dr. John Stenberg discuss the concept of staffless practice in upper cervical chiropractic. Dr. Mike shares his journey into chiropractic and how he discovered the upper cervical technique. Both Dr. Mike and John have chosen to run staffless practices and discuss the pros and cons of this model. They emphasize the importance of having hobbies and interests outside of practice to maintain balance. They also discuss the need for systems and accountability in a staffless practice, as well as the value of community involvement and relationship marketing. In this conversation, Dr. Mike and John discuss the benefits and challenges of running a staffless chiropractic practice. They emphasize the importance of building trust and connection with patients, as well as transparent communication about treatment plans and costs. They also discuss the flexibility and efficiency that comes with a staffless practice, allowing for personalized care and the ability to adapt to individual patient needs. They share insights on scheduling, communication with patients via text, and the importance of discipline and self-motivation in managing a staffless practice. Overall, they highlight the potential for success and fulfillment in a staffless practice model. Takeaways Staffless practice is a viable model in chiropractic, allowing for more control and flexibility. Having hobbies and interests outside of practice is important for maintaining balance and preventing burnout. Systems and accountability are crucial in a staffless practice to ensure smooth operations. Community involvement and relationship marketing can help build trust and rapport with patients. Cash pay and focused clinical parameters are often associated with staffless practices in chiropractic. Building trust and connection with patients is crucial in a staffless practice. Transparent communication about treatment plans and costs is essential. A staffless practice offers flexibility and efficiency, allowing for personalized care and adaptation to individual patient needs. Discipline and self-motivation are key in managing a staffless practice. Scheduling and communication with patients via text can enhance the patient experience. A staffless practice can be successful and fulfilling, providing the opportunity for a lower overhead and higher net profit. Check out Dr. Mike on IG: @drmikemerkt Check out Dr. John on IG: @zenith_chiro
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