Podcasts about practice owners

Today's episode is a must listen! Bethany tackles a subject that is near and dear to her heart – perspective/vantage points. She preaches an important thought to both her kids and her clients – at times, our perspective could be completely changed with just a simple step to the right or left. She references those mind-blowing photos that would be completely “normal” with taking the photo from a different vantage point (see link below). In this episode, she talks through several team and patient challenges that could be supported and improved with a slightly different vantage point.   Bethany references this link “18 Photos that Aren't Really What They Seem.” https://www.buzzfeed.com/hanifahrahman/confusing-pictures Previous Episodes Worth Revisiting: Appreciation Leads to Generosity How to Respond to Angry and Unhappy Patients 

Kiera and Tiff discuss chipping away at your goals and problems in small pieces, and how this can stack habits in a way that's not completely overwhelming. This can be applied to your personal life or your practice life! Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and it's a special day. Spiffy, Tiffy and I are back together on the podcast. You know Tiff, you love Tiff, you hear her with or without me, but today's a special day. You get both of us, one podcast. Tiff, how you doing today?   The Dental A Team (00:15) No, I'm so good. I just love when we podcast together, first of all, and I love that we really well. We roll with the punches well, and this morning has proven that. And this whole week has been a pivot and roll with the punches, and I'm excited for everyone to hear all of the wonderful words we have to say today.   Kiera Dent (00:25) you   Me too. And it is fun because it's funny when Tiffanie started the company, I feel like we talked to each other all the time. And this morning I was getting ready at 530 a.m. because I was like, sweet, I got a lot of podcasts. We're going to start at 6 a.m. today. It's going to be a great day. And I'm like, you know, I used to call Tiff during this time and we just like chat and talk shop. And now it's like, hey, let's catch up on the podcast. OK, it's like, how's life? How you doing over there? Even though we work together all the time, but.   The Dental A Team (00:58) Yeah   Kiera Dent (01:04) I think that that just shows the growth that we've been able to have. And it's interesting, something I will say is as you grow and evolve, make sure that you still stay connected to your key players. think Tiff and I have to now be very intentional. Like we call each other or we'll FaceTime each other or like I'll just randomly FaceTime Tiff while I'm driving with Jason, just so we stay as friends in a relationship because work I think can sometimes accidentally, we're so busy ships in the night, even though we're in the same company. So Tiff, good time to reconnect on the podcast. Hi.   The Dental A Team (01:17) Thank   Good   Kiera Dent (01:33) It's been a hot minute, great to see you. I think I haven't seen you all   The Dental A Team (01:35) to see you.   Kiera Dent (01:36) week, so it's great to see you.   The Dental A Team (01:37) That is so true,   we haven't, not since our leadership meeting on Monday.   Kiera Dent (01:41) and we had like one client call together, which I'm like, hey, it's real fun to be with you here. I'm like, see you later. ⁓ But no, it's truly so fun. And today, and I wanted to just, I think we're seeing it, it's actually one thing that I will say Tiff and I are doing really well that we haven't done is we actually are coaching mutual clients together. We only have a couple and it's been really fun. think Tiff, I feel like it's like our shake and bake, like stocked into Malo, like Tiff to Kiera, like let's just have a good time on it because it's not often other than events that we get to do this. But I think in,   The Dental A Team (01:44) yeah, straight.   Thank you.   Kiera Dent (02:11) coaching clients more together. I think you and I are starting to see this like really awesome pattern that you brought up of a topic of like this 1%. And I know you're obsessed in it and working out, which thank you because every day I think about you and I'm like, yeah, Kieran, just go move your body 1 % more today, like just 1 % today. And so I think in life, but let's also take it to practices and billing. Tiff kind of riffed us on the topic I did and we're just gonna riff for you guys today. Kieran, Tiff, stocked into Malone. If you don't know the jazz, well, you missed out, but.   The Dental A Team (02:25) Thank you.   Kiera Dent (02:38) Basically we're the glory days. That's what this is. It's a glory. It's a dream team back together doing our shake and bake, rattle and roll, talking all things dentistry. So Tiff, take it away.   The Dental A Team (02:48) Yeah, I actually, I think we all know the 1 % rule and we know the compound effect and we know like, we know arbitrarily that these things and these ideas are something we're supposed to do and that they work. And last year, I found myself in this space where I was like, trying to octopus arms a lot of different things in my life that I wanted improvement on. And I had like three, four or five, whatever it was things that I'm like, okay, I'll do a little bit here, I'll do a little bit here, I'll do a little bit here. And it's kind of like,   I was just talking to Erin the other day about like paying down debt, right? So like you're paying down debt and you're like, okay, I'll put a little extra on this card, a little extra on this card, a little extra on this card. And that little bit of extra actually isn't making any progress because the percentages, right? The interest on it is actually eating it alive. And you just get to the spot where you're like, my God, I'm not making any progress in anything. And I'm spreading myself so thin, I'm exhausted. And I found myself there with debt and, but with these areas of my life that I was like, I just want to   feel 50%, 100 % better in these areas. And I was giving a little bit to all these spaces and Aaron and I had a conversation. I was just like, I'm so exhausted. Something's got to give, something's got to change. And he's like, let's pick one. And so I was thinking, and then we did.   Kiera Dent (04:03) I think about your   plate overfilling. From the day I met you, had this image of like, you know how people say like their plate's really full? Tiff's like, no, my plate's full and I have like food. I don't know why it is, but it's like cauliflower, broccoli, carrots is what I've envisioned for you. Just sitting on the side of her plate. So it's like there, then she's got like her sweet potato and it's like on the place map, but it's off the plate. And I think that that's like a really good visual of who Tiff's been since I've met you and how I think.   All of us live our life. This isn't just a Tiffanie, but like whether it's the octopus arms or the plate over like literally, if it's been like cauliflower broccoli, like I just see like a big like hunk of broccoli on the side of your plate. I don't come with it all.   The Dental A Team (04:35) Yeah.   Yes, and I actually   had somebody in my life, I had a friend years ago, gosh, this was like, I remember the stop sign we were sitting at and I remember being like crying, like, gosh dang it, one more thing and I'm like, I can do it, it's fine, because I'm the person that's like, yeah, I can totally do it, I know I can do it, but what cost is it at is not something I always think of and he looked at me he said,   You are like the person at Thanksgiving, that you're just so excited to have some of everything, that you have your plate and you filled it with everything. So you've got your turkey, your mashed potatoes and gravy, and your roll and your sweet potatoes. And then you sat down and you're like, oh, shoot, I forgot. Like this plate, he's like, it's a mounds of food because it's Thanksgiving, right? Which is fair. We all do that at Thanksgiving. He goes, but then you forgot.   about like the pie and somebody else put other rolls out. And so then you like started shoving it under your plate. And he's like, that's your one, you just took a piece of apple pie when you already had pumpkin pie. And you said yes to this, which means you said no to the pumpkin pie because you can't eat both. And I was like, holy cow, I love Thanksgiving, that works. Like I get it. And so yes, that was me. And so again, I don't know how long ago was that? Seven, eight years later, nine years.   Kiera Dent (05:53) No. Five, six, seven, years later.   The Dental A Team (05:56) Like,   Holly, are you kidding me? It came up again. And then somebody else just said it in different terms. And he said, you know, like, if you could do 1 % better every single day in one area, that's your compound effect. If you do 1 % better in five areas, but you only had 1 % to give, you're trying to give 5%, you're going to go backwards in areas. Like, you can't, it just doesn't work. The math isn't there. He does math. Math is his jam. So he's like, the math doesn't, it's not math-ing.   So if you choose one area that is going to bring the most like happiness and joy out of all the other areas that you could easily give 1 % improvement, it's gonna snowball. And what happened, what I found, right, is that that 1 % in my health and my fitness, which is what I chose to focus on, did snowball. And so all of a sudden the habit stacking that I had going on in my health and fitness snowballed.   into those other areas that I was trying to octopus arms into. So I saw slight improvements in those other areas and I was like, okay, everyone, they're both right. It's fine. Thank you. But I started thinking about it today. It popped up today for me actually really strong. I don't remember this morning why it popped up, but it did. And so then when, know, Kara, you and I got on here and like, my gosh, like this is what practices do. This is what owners, business owners do this constantly.   Right? We go into something and we're like, gosh, I've got to be best at marketing. I've got to make money and have great profitability. I've got to be a great leader and I have to have an awesome team and I've got to train people to be leaders. And then we're octopus arms and like Thanksgiving plates say yes to everything, which in turn makes us say no to something else. And so I thought the most you've got octopus arms, you've got your plate. Like what's the most important thing you've got your, you've got your dinner plate overflowing and you look at it and you're like,   I'm probably not gonna eat all of this, right? I would love to be able to eat all of this and not like get the calories from it and not like feel like I'm gonna throw up. Like I want it all, but if I have to go by what's most important and start there, I'm gonna start with the protein and the vegetables. So when you look at your business, right? The protein and the vegetables are going to help my health. It's going to promote.   my muscle build, it's going to like positively impact the goals that I'm working for. If I start with the pumpkin pie, which is where I want to start because I want room for the pumpkin pie, it's a negative. I want it, right? I want the sugar, but like, I know that I feel like crap after eating the sugar. So if I am a business owner and I'm focusing solely on, I don't know, new patients, I only want new patients, but I haven't focused on making sure my team knows how to collect. I'm over here crying to my consultant that   Kiera Dent (08:21) Me Me too.   The Dental A Team (08:43) I don't have any money in the bank and I can't afford my consultant, but my, even my new patients, I've got 62 new patients who also aren't scheduling treatment. Right? So that's like the pumpkin pie. Whereas the protein is making sure we're making sure we're like focusing on the money. Right. And not to the point that we lose the patient experience. That's not my point. My point is what, how can we be 1 % better in our collections? Like, what are we missing? And I had a   revelation finally with a practice this week and I love her to death and I'm just like, yay, we got there because I'm like something's not happening. Something that should be happening is not happening because your insurance AR is beautiful. But over here, we still have almost $200,000 in AR. ⁓ How is it possible when your insurance AR is showing up as like $44,000? Right. And so like getting there, getting there, getting there. But the 1 % is what's something that we can do today to collect   part of what we're missing, right? What's one phone call, one extra phone call we can make? What's one person coming in the door that has a past due balance that we can collect today? Like how can we take that theory of that 1 % better that is so easy to implement when it comes to health, fitness and nutrition? We get it. Our brains are like, yeah, that makes total sense. Eat the protein before the sugar. I get it. I don't want to, but I can do that. But we have such a hard time implementing that in like   the other structures of our lives because it's just not, it doesn't feel as clean and as clear. And I think, Kiera, it doesn't feel as fun, right? Like eating the pumpkin pie is more fun. Marketing is way more fun than billing. ⁓ Hands down, I don't want to do billing. I want to do marketing.   Kiera Dent (10:18) Yeah. Exactly what I was thinking.   What are you saying? was like, the reason we don't go for the turkey is because turkey is freaking dry and pumpkin pie is sweet and fun, which is why people don't like to look at their numbers because numbers are like protein and it's not as fun. And I'm sitting here like shoveling down this nasty turkey that I know is like super lean, no fat in it. And I'm able to get my protein in. And yet when you talked about a tip of like, I think those business owners, this is where you cut out the noise and the elite business owners are able to cut out the noise, not go over the sexy and go for the things that are actually going to build the foundation.   And when you can figure that out, because like Tiff, you and I, it makes me wild when clients come through and they're like, I can't afford this. And I'm like, what do you mean you can't afford this? You have like 300,000 sitting in AR, like bada bing, bada boom, it's right there. And if we just collect before they leave, ⁓ my gosh, a revelation, you actually get paid for the work you did. And we're not like, hey Tiff, you want to pay me like six months later? Like, no, I did the work, let's get this paid. Why are we living in the 1900s? Like we don't have tabs, get rid of it.   The Dental A Team (11:02) you   Mm-hmm.   Kiera Dent (11:23) but it's something so interesting that you're like, we're right. Like I want to do new patients. Like there's so much more fun and also it's a flex. Like when you go to a conference, like, here's my production, here's my new patient number. And I'm like, cool, here's my profit. Like it's not as fun and it's awkward. And you're like, cause also I don't want to tell people my profit. Cause I don't like, is that good? Is that bad? I don't know. So it's this weird zone of it's not safe to share publicly. It's a weird thing to talk about, but at the end of the day, it's the number one thing you're stressing about all day long. And so I think like you said, Tiff,   The Dental A Team (11:36) Yeah.   Kiera Dent (11:53) When you were talking, also thought like every team member could have their 1 % better. So doctors, if you want octopus arms, amazing. You can actually have it through your team members. Like right now, Tiff actually has her one thing in her department that she's focused on. has her one thing in her department she's focused on. Shelby has her one thing. Like they have other things, but it's like, if we can't get anything, these are the top three things that have to get done. And honestly, we went after profitability and like hiring consultants were like, all right, these are the two things. And it's wild when we focus on it, we laser focused.   The Dental A Team (11:57) Okay.   Kiera Dent (12:23) We cut the pumpkin pie, and it was for us, we didn't cut marketing. We were like, all right, this is going to move the needle forward. It's crazy how much more calm life feels. It's crazy how less stressed you feel. And then you're able to move things forward even faster. So I think it's a, and you said it doesn't have to be hard. Like this morning, I honestly thought about your tips, so kudos. This is probably why we were hanging out. Like I need a 1 % better.   The Dental A Team (12:27) Yeah.   So.   Kiera Dent (12:47) I was getting ready for the podcast and I'm like, it's gonna be all day long I'm podcasting today. I'm probably not gonna work out. And I was like, I thought about you in the back of my head and I was like, I could do five minutes   of stretching right now. That would make me feel way better going on to this podcast. It shows me that I honor my body. That's my 1 % for today. And yet my body already has felt better today. And I was in a better mindset on a, it was eight minutes that I did like yoga, stretching, making sure I took care of my body. Did some like quick like lifts for my shoulder.   It was very simple, it took no time at all. And it's the same thing of like your biller could collect on the patients. Like every patient who comes in, if we just collected those balances, you would feel like you're the richest person in the world. If we just called the high balances, just those people alone, that's probably like 50 % of what you need to collect right there. And that's very easy, but it's not sexy. And I think Tim, like, what is the psychology behind, like it's easy, but it's not fun, so we don't do it. Like eating protein dry turkey is such a great example of this.   The Dental A Team (13:26) Okay.   Kiera Dent (13:44) Because it's like, it's needed, it's necessary, and it's super great for you. But I'd rather do the pumpkin pie. Like, how do you discipline that? Or is it just a trained behavior? Like, I think about my sign in the kitchen of discipline equals freedom. I think about this all the time.   The Dental A Team (13:45) Yeah.   I'm   It's true. I think I want to think you have to get no matter what you have to get to the point that you've hit like rock bottom, right? Like it has to hurt badly enough for people to change something for beings to change something like a dog's not going to change its routine until it hurts badly enough going the same direction. Right. So I think no matter what, it has to hurt badly enough. So you have to get into that spot. But psychology behind it, like there's so much that it gets stacked up behind the   the things that we do every single day. And I know I had a conversation with my sister. If my practice is now, always call her out on stuff. But she said to me, she's yeah, she's my Craig. She said to me one day, this is like two weeks ago. Yeah, she doesn't listen. Craig might. So hello, Craig. We love you. We've talked about you for many years and you are a staple of our company. ⁓ But she said to me,   Kiera Dent (14:35) She's your Craig.   Okay.   Bye.   The Dental A Team (14:51) one, it was so simple. was like, there was this yogurt in the fridge that she had gotten. I'm like, Hey, don't forget you had this yogurt in the fridge. She goes, Oh my gosh, I couldn't remember if that was yours or it was mine. And I was like, heck no, girl, did you know you can get the same yogurt in this brand? And it's like, instead of 120 calories, it's 60 calories. Cause I'm like, I'm watching my freaking calories because I've seen that change, right? I've seen that difference. And she was like, Oh my gosh, whatever. Right. She gets tired of hearing me say it. I'm like, well, stop talking about food with me. Right. But then we get like,   ice cream and I chose actually like I chose this amazing dairy free. so good. I create that right. It's like whipped cream right coconut whipped cream and you freeze it and you put fruit in it. I need a sprinkle delivery system is what I call it. That's my sprinkle delivery system. It's literally frozen whipped cream and I pour sprinkles on top of it right. Well my sister tells me I don't want to have to say no to something if I want something I want to be able to have it.   And so she gets the loaded ice cream, which I don't care. I have no care in the world on what you eat, but that statement, I was like, oh my God, that's the statement. That's the thing that keeps us in the space that we're in because we've convinced ourselves that saying no to the pumpkin pie and yes to the Turkey hurts. That it's like, no, I should be able to do whatever I want. Cause that's the societal thought process that we live in. I should be able, and I'm like, okay.   But saying yes to that has changed something else. So I'm saying no to my fitness, to my health, my fitness, my mental stability, because sugar changes how I think, right? I know this. I know sugar. I know TV. I know social media. I feel different. My thought process is different after these things, right? So if I say, want to have that, I don't want to have to say no, I am saying yes to the sugar.   So I'm saying yes to the distraction in my business while saying no to the thing that's gonna push me forward and make me a better human for myself. Because if I say no to the protein, but yes to the sugar, my brain works differently and that makes me more angry inside than not having the pumpkin pie.   Kiera Dent (17:03) Totally. And as you said that, Tim, thought about like people always like dentists are interesting. And I know you hear this. I hear this. All of our consultants here. People want to know like what sets apart the elite practices, like what makes it. And I'm like, it's literally this discipline. It is what Tiff just talked about where you realize that saying yes to the protein and lifting weights is better for you, better for the company, better for long-term sustainability rather than the shiny or urgent issue that's hitting you right now.   It is so fun to talk about marketing. It is so fun to sit here and dream of all these great ideas. But the reality is if I'm not making money, then why on earth am I doing this? And you can justify it all day long, but well, because we need marketing because this will help us make more money. But I'm like, if there's gaping holes in your bucket right now, have the discipline. And I think that that's where...   The Dental A Team (17:29) Yeah.   Kiera Dent (17:49) I think I've been watching a lot of things and they say like some of the most successful people in the entire world are the ones who wake up early and workout consistently every day, no matter what rain or shine. does not matter. It's not always a guaranteed same amount of workout, but it's the discipline and the habit that they've created that they know when they say like we do what's most important for our body. We do what's most important for our business. Their body's not revolting like, but I want the sugar. It's like, no, when we say go, we go and you're training. This is why I think cold plunging people like that. They like these other things. It's like you're training your body that would you command and when you command your brain.   The Dental A Team (18:12) you.   Kiera Dent (18:19) you are actually going to execute on this. And I think if you could even take it in food or you could take it in small areas, what you're doing in your personal life is actually training who you're going to be as a business owner. so helping you see, and like, is me, mean, Tiff, shoot, I was the cake pop girl. Like the one was last time you saw me eat a cake pop. Like this is not something that we even do anymore because we're like, absolutely not. I know we're going to feel terrible. That's not fueling our body that needs to then be able to be sustaining.   The Dental A Team (18:28) 100%.   Same.   Kiera Dent (18:45) And I think it's like that maturity as well of business ownership and discipline. But I'm like, you don't have to wait through all the years. You can realize today, what's my 1 % in the true problem area of my business. we do in our mastermind, Tiff and I actually put together this survey that we have our clients do every single quarter in our in-person mastermind. And we asked the question, if your business could talk today, what would you say is the number one problem in your business? Whatever that is.   The Dental A Team (18:51) Mm hmm.   Kiera Dent (19:11) go fix that and be 1 % better. And I think Tiff, that's such a good question we ask. We ask about your relationships too, but I'm like, if you looked at that, that's the one area. And if that's truly your biggest pain point, which most offices it is, most people come to us for cashflow. Yes, it's cashflow, it's overhead, it's systems, it's leadership, but I'm like, usually the pain is on cash. I'm I'm freaking broke, but you waited until you were broke, broke, broke before you reached out for help. So if you're like teetering this, reach out now. If you're really there, it's okay, it still help you out.   The Dental A Team (19:31) Yeah.   Kiera Dent (19:41) But I think it's just a matter of like train yourself this discipline, ask yourself that question and then go to work and stay so laser focused. Because I think if you can train yourself to stay laser focused, ⁓ I asked a coach, she's working with billionaires and I said, what's the number one thing that sets apart the really high end achievers versus the others? And she said, it's focus. They have insane ability to focus on the problem that needs to happen and they don't get sucked up in the wash. And I thought that was so powerful and I think everyone can be that way. So those are kind of my wrap up thoughts of the 1%.   The Dental A Team (20:00) enough.   Kiera Dent (20:10) Collect like, and it's not hard. It's like collect one balance more. It's diagnosed one more thing that you'd normally put a watch on. It's we call one balance today that's a high end balance and we just do that versus like, oh, I got to do the whole list. No, you just do one. Cause the small chips will add up to the big thing. And it's the snowball effect. Dave Ramsey talks about with debt. You literally put all of it onto your hardest debt. Now you put all that money there. You snowball that you pay that one off. Then you take that amount, put it on the next one, snowball that make that. And this is the same thing in your business. It's habit stack.   The Dental A Team (20:38) And the hands.   Kiera Dent (20:40) But   I think more than that, it's teaching you to be a CEO rather than to be a flighty employee. Like my two cents.   The Dental A Team (20:47) I totally agree. And I think that 1 % is so perfect because what you just said, it compounds, right? It snowballs. So if you can have your billing department or whomever, your office manager, whoever it is, stop being so distracted by the easy things, right? I always say make your life easy by doing the hard things. Just because it's easy.   Kiera Dent (21:08) rewind that back. She just   said, make your life easy by doing the hard things. Like, I hope you heard that. You make your life easy by doing these hard things. Go off. That was Brill.   The Dental A Team (21:16) Yeah, doesn't   mean, thank you, it doesn't mean there are no hard things. It doesn't mean you don't have to do hard things to have an easy life. Like I live a fairly easy life in my opinion, but holy cow, have I done and do I do really hard things, but I don't shy away from it. And I get asked a lot, like, how did you get through that? Like I have gone through some crazy life traumatic items and people are like, how did you get through that? And like, I don't know, I just did. I just didn't ignore it. And I just...   pushed through and got to the next layer, that next level. And if you do that same thing, it starts to compound. You stack those pieces. So if you make one hard call today, one balance that you're like, shoot, this person's gonna be mad, get it out of the way. Because guess what? They're only going to be more mad if you wait three months and you're like, hey, six months ago.   Kiera Dent (21:58) You   The Dental A Team (22:07) you were here and like you didn't pay or we got your frequency wrong and you owe $500 on a crown that we thought insurance was gonna pay. They're gonna be like, I was six months ago, why are you just now calling me? So do it today and get it out of the way. And guess what? If they're upset, like have a conversation with them, it's fine. So then you flex that muscle, right? Like my boyfriend hates doing legs. Well, he sucks at legs cause he doesn't do it. So it's like, just do it. So it's easier. I hate working out chest.   just do it so that I can be stronger later. So yeah, it sucks making those calls, but it's not that hard. I sat in an office one day, I'm gonna tell this story, because I think it's just funny. I sat in an office one day and I hear, meh, meh, meh, this person won't pay. She says she has no money. She doesn't answer our calls. It's been here for two years. And I was like, girl, give me the phone. And I called and left a voicemail and I said, hey.   Kiera Dent (22:52) I'm   The Dental A Team (23:01) I really need to talk to you because your balance is about to be out of my hands and I do not want it to get to that next step. Please call me back like today. I really, really want to help you take care of this. Guess who called within 10 minutes. They have been calling quote unquote. I don't know if they called or not. I don't know. Right. Forever. They've sent statements. This woman has no money and won't pay. Guess who started making $50 monthly payments to keep that account from going to collections. I don't know where it was going to go. I usually just blame it on the next step.   guess who started paying and the doctor was like, Lord, three more calls, three more. I collected, sitting in that office, I was there to consult them and I collected on four large past due balances for that practice in 30 minutes. It's not hard. We just make it uncomfortable and you just have to get through it.   Kiera Dent (23:49) Mm-hmm.   Tiff, so much brilliant. And I think this is why we love consulting. We're able to help your offices see the frog they need to eat, see which one, because you can be like messy in the noise. And this is why having outside people, Tiff, like Erin and your other friend who point out like, hey, your plate's freaking full. Stop like shoving food underneath it. having octopus arms. Sometimes you need to see where you're overextending and overflowing to be able to make those changes. And so if we can help, like obviously Tiff and I love to do this, reach out, Hello@TheDentalATeam.com. But today go look to see what's my number one.   The Dental A Team (24:10) You   Kiera Dent (24:25) problem. Not the one that I want to work on but the actual problem. How can I get like 1 % better in this? Commit for the next three months and then let us know how that goes. A lot of us need accountability buddies which is where we're really great. It's always better with a buddy. It's better when I know Tiff's working out, I'm working out, we're able to like I got back on the Peloton Tiff because I got you back on the Peloton. Like we're both back on it. But this is where sometimes it's better with a buddy. It's more fun. So reach out if we can help you. Tiff, thanks for being on the podcast. I adore you. I love your analogies and girl I'm proud of you. Your food's not...   The Dental A Team (24:41) Yeah.   course.   Thank you.   Kiera Dent (24:53) 100 %   overflowing anymore. think you've got like on the plate. So kudos. You're making huge progress.   The Dental A Team (24:57) Thank you.   Thank you. And thank you everyone for listening. We truly love and adore each and every one of you.   Kiera Dent (25:04) We do. And as always, thanks for listening. We'll catch you next time on the Dental A Team Podcast.  

After last week's episode on stealing employees, Dr. Kuba and Bethany took the time to flip the coin. What if the “word on the street” gets to you and you find out that one of your employees is looking to leave? What do you do? Fight to keep them? Preemptively fire them? Do you resign to the fact that they are gone and begin to build a replacement plan? All of these questions and more are covered in this week's episode. Listen as Dr. Kuba and Bethany discuss various options to consider when you hear that an employee might be leaving.  Previous Episodes Worth Revisiting:  How to Tackle Uncomfortable Conversations with EmployeesDetermining the Worth of Employees 

What if your business isn't making you wealth, it's just consuming your time and energy? In today's episode, wealth strategist Eric Miller exposes the truth behind the misconceptions many entrepreneurs have about building wealth. Discover why you might be trapped in a high-paying job instead of truly owning a business that works for you. Eric dives deep into how business owners can create real, lasting wealth and build a practice that gives them freedom not stress. Learn how to plan your exit strategically and secure your legacy. Jump in to discover: ● How to manage business finances to unlock long-term value. ● Why increasing your “make/break” number is key to financial freedom. ● How prioritizing profits and practice leads to wealth and independence. Eric Miller, creator of the Econologics® Roadmap and author of How to Become a Financial Beast: Harness the Power of Your Practice to Build Personal Wealth, has helped countless entrepreneurs transform their financial futures. For more wealth-building wisdom, tune into Eric's Financial Beast Podcast for Practice Owners! Episode also available on Apple Podcasts: https://apple.co/38oMlMr

In this episode of 20/20 Money, I break down some of the most impactful tax and planning changes introduced in the recently passed Big Beautiful Bill Act—Congress's sweeping update to the tax code that makes many TCJA provisions permanent while adding new wrinkles that matter to private practice owners.   Whether you're thinking about how to reduce your taxable income, maximize deductions, or just stay ahead of legislative changes that affect your financial life, this episode is designed to help you take stock and plan strategically.  

 Dr. Kuba and Bethany are back in the closet today because they have an extra dramatic topic – stealing employees! When should a doctor check references? What are the rules about contacting an existing employer? What if the employee works for somebody that you know – what should you do? Dr. Kuba and Bethany dive deep and talk about some sticky situations that can come up in this process. It is a delicate subject to say the least, but the tips are critical when hiring. So, listen closely! Previous Episodes Worth Revisiting: Spotting Employee BurnoutMy Employee Quit, Now What?  

Nathan Shields attended the Nashville Mastermind with members of the PPOClub this June. Adam Robin joins him in this insightful conversation about the things they have learned during the event, particularly the top three challenges currently faced by private practice owners. Tune in as they break down valuable tips about leadership development, talent recruitment, and time-focus management.Want to talk about how we can help you with your PT business, or have a question you want to ask? Book a call with Nathan - https://calendly.com/ptoclub/discoverycallLove the show? Subscribe, rate, review, and share! https://ptoclub.com/

Bethany's dad, Dr. Jones, is back in the studio, and today he is talking about a subject that is often on everyone's mind – retirement! He takes us through the history of retirement as well as his personal subjective evaluation of retirement. Listeners will be eager to know – when is Dr. Jones retiring?? He answers this and much more while also thoroughly discussing this important subject. Whether you are 20 or 92, you do NOT want to miss this episode. Previous Episodes Worth Revisiting: An Interview with Bethany's Dad – Dr. Jones A Second Interview with Bethany's Dad – Dr. Jones 

20 minutes – that is all it is going to take to listen to this week's essential episode. Listen as Bethany quickly unpacks eight foundational resources that every practice needs. She focuses on two different “buckets” of advice – first, she selects her top four (gasp, only four!?!?) favorite books for practice leaders and teams. Then, she tells listeners the MUST-HAVE professionals to ensure that you are fully supported in your practice and team. At the end of this short episode, you are going to be equipped with foundational resources that will positively impact you and your team, so listen up!Previous Episodes Worth Revisiting: The Importance of Mental Health in the WorkplaceJuly 4th Special – HR and Holiday Basics 

What if everything you thought you knew about wealth was wrong? Many business owners think they own a business. However, in reality, they just own a high-paying job — one that eats up time, freedom, and energy…   This episode cuts through common misconceptions with a raw, honest conversation featuring wealth strategist Eric Miller. Are you ready to hear the unfiltered truth about building real, lasting wealth and planning an exit that actually sets you free? If legacy matters more to you than lifestyle, you'll want to stick around for this.   Jump in to discover:   How to manage finances to maximize the value of your business. The benefits of increasing your “make/break” number. What happens when you start prioritizing your profits and practice.  Eric Miller is the creator of the Econologics® Roadmap and the Financial Prosperity Index. As a Registered Financial Consultant with the IARFC, he has guided countless business owners from financial chaos to sustainable, exit-ready prosperity. In 2022, he authored How to Become a Financial Beast: Harness the Power of Your Practice to Build Personal Wealth & Go Out at the Top of Your Game, an Amazon Best Seller that's become a go-to resource for entrepreneurial wealth-building.   Want to keep up with Eric as he continues to be a beacon of financial sanity for others? Be sure to check out his podcast, The Financial Beast Podcast for Practice Owners! Episode also available on Apple Podcasts: http://apple.co/30PvU9C

The hardest decision any leader must make is when to ultimately call it quits on an employee. It is a gut wrenching process that cannot be taken lightly. In this episode, Dr. Kuba and Bethany discuss the importance of giving a team member every opportunity to be successful, and it is important for the practice leader to consider changing the person's roles and responsibilities to better fit his or her strengths. However, when all options fail, a practice leader must make a decision to part ways with the employee. Listen in to hear all of the thought processes behind this grueling decision. Previous Episodes Worth Revisiting: When to Coach and When to Fire Underperforming EmployeesHow to Fire Employees

Feeling stuck in your group practice and wondering how to finally build real wealth as a practice owner?  If you've been pouring everything into your group practice but still feel like you're not gaining traction financially, this episode is for you. I sat down with Eric Miller, co-owner of Econologics Financial Advisors, to talk about the retirement strategies and financial freedom tips he suggests to help practice owners turn burnout into long-term success. We talk about how to stop relying on traditional retirement plans that don't serve practice owners, and instead focus on building true wealth through diversifying income and treating your business like the investment it is.  Whether you're deep into your group practice journey or just starting to scale, these retirement strategies will help you shift your financial outlook and take control of your future. Here's what we dive into in this episode: Why traditional retirement strategies often fail practice owners, and what to focus on instead if you want lasting success How to start diversifying income beyond just adding new services — and why that matters for your long-term financial security The weekly habit Eric swears by that boosts income and supports sustainable diversifying income streams The biggest financial mistakes practice owners make — and the simple financial freedom tips that can help you avoid them What your practice space, staff, and systems might be hiding — and how to use them more effectively before expanding If you've been looking for a roadmap to smarter retirement strategies, or just want some no-fluff financial freedom tips you can actually use, you're going to love this conversation.  Eric and I talk honestly about what it takes to create multiple diversifying income streams, how to think like an investor, and why now is the time for every practice owner to start planning for the future.   LINKS: Need extra support? Join The Exchange, a membership community just for group practice owners.  The Group Practice Exchange Programs + Courses The Accountability Equation™ Quiz The Accountability Equation Book Group Practice Forecasting Support GPT   CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE: Website Facebook Instagram LinkedIn   CONNECT WITH ERIC MILLER: Website Book: How To Become a Financial Beast Free booklet: Financial Strategies Every Practice Owner Needs to Implement to Build Wealth YouTube Facebook LinkedIn   SPONSORS: TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!  GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!

Send us a textIn this eye-opening episode of the Will Power Podcast, host Will Humphreys sits down with commercial real estate expert Colin Carr, founder of CARR, to reveal a financial strategy most private practice owners overlook, owning the real estate their business operates in.Together, Will and Colin dive deep into how real estate ownership can become the most valuable asset in a healthcare entrepreneur's portfolio, even more than the practice itself. They discuss the pros and cons of leasing vs. owning, how to avoid costly mistakes in lease renewals, and why negotiating with the right strategy can save you hundreds of thousands of dollars.What You'll Learn:Why real estate is often more valuable than the practice itselfThe critical difference between leasing and owningHow healthcare providers lose massive amounts of money during lease renewalsWhy timing the market isn't as important as time in the marketThe top 3 mistakes practice owners make in real estate dealsHow specialized representation gives you the leverage you needWhy working with a healthcare-specific real estate firm changes the gameReal-world examples of providers who built generational wealth through commercial real estate

First impressions are everything, especially when welcoming a new employee to the team. Just as the leadership team is hoping that they struck gold with their new employee, the new team member is also hoping they risked everything for the right practice. So, these first few days and weeks are critical for setting the right tone and creating a welcoming experience. In this episode, Dr. Kuba and Bethany discuss her second location and the four new team members that she is currently bringing on board. She and Bethany talk about various ways to make the new team members feel welcome while also setting clear role and culture expectations. This episode is a must listen for all practice owners, managers, and team leads! Previous Episodes Worth Revisiting: The Basics of Team Building Thoughts on Employee Retention 

Welcome back to The Leveraged Practice Podcast! After a brief pause, I'm back behind the mic to share why I've been intentionally “missing” and what's been happening behind the scenes as I restructure and grow my business on purpose — for profitability, sustainability, and freedom. In this episode, I open up about: Why patience (my least favorite skill!) has become a necessary part of my business evolution The reality of organic growth vs. intentional growth    The behind-the-scenes work I've been doing to create lower-cost offers, build stronger backend systems, and restructure for long-term scalability How business growth without structure can leave practice owners overworked and underpaid — even as their business gets bigger Why it's critical to create multiple access points for clients at different stages while building true client experiences (not just self-study courses) How I'm personally helping health professionals and practice owners grow intentionally    If you've ever felt like your business growth has outpaced your backend structure — or you're stuck in the same place even as more clients come in — this episode will help you reflect on where you are and what the next intentional step might look like.

Bethany's dad, Dr. Jones, is back!! In this episode, he and Bethany discuss the importance of recognizing that restless energy and even apathy that some team members experience in the summer months. It is hard to stay focused on work when we really want to play. Yet, the summer months can often be productive months for the practice IF we have a team that is focused and willing to work hard. Dr. Jones shares some of the small but significant things he has done with and for his team to create the feeling of fun. By incorporating small and simple moments of fun, team members can scratch the itch of summer fun while still being present and productive for the practice. If you need to have a productive summer, you can't miss this episode!  Previous Episodes Worth Revisiting: Staying Motivated Thru 2024 What to Do When I Just Don't Care 

Questions? Thoughts? Send a Text to The Optometry Money Podcast!As a private optometry practice owner, one of the most essential yet misunderstood financial decisions is figuring out how much to pay yourself. In this episode, Evon Mendrin dives into seven critical factors to consider when setting your own compensation from your optometry practice—especially if you're taxed as an S Corporation. Whether you're just getting started or running a thriving, established practice, this episode will help you balance tax strategy, financial planning, and long-term wealth-building with clarity and confidence.You'll learn:How income draws differ based on how your practice is taxed (sole proprietor, partnership, or S-corp)Why paying yourself “too little” can backfire with the IRSHow your wage affects your Social Security benefits, QBI deduction, and retirement plan contributionsThe surprising ways your compensation impacts practice valuations and financial planningHow to align your income with your lifestyle and financial goalsResources Mentioned:Independent Strong Article: How to Pay Yourself – Key Factors for Setting Your Owner CompensationIRS Guidance on Reasonable Compensation for S CorpsRelated Episodes:The Optometry Money Podcast Ep 51: An Optometrist's Guide to the Qualified Business Income DeductionThe Optometry Money Podcast Ep. 49: An Optometrist's Guide to Business EntitiesStay Connected:Click here to Subscribe to the Eyes On The Money Newsletter for weekly financial insights tailored specifically to optometrists.Have Questions? CLICK HERE to schedule a short introductory callThe Optometry Money Podcast is dedicated to helping optometrists make better decisions around their money, careers, and practices. The show is hosted by Evon Mendrin, CFP®, CSLP®, owner of Optometry Wealth Advisors, a financial planning firm just for optometrists nationwide.

Book a Strategy Call → https://mccancemethod.com/strategy-call/ Sign up for the FREE Masterclass- How to Build a 7-Figure Group Practice → https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/ In this special episode, we dive into the success stories of four inspiring Clinic Growth Map graduates who have scaled their businesses from solo practices to thriving group practices. You'll hear how they overcame their fears, implemented smart strategies, and found real success. Get ready to hear what's actually working right now—and walk away inspired to take your practice to the next level!Make sure to bring your paper and pen because this episode is full of actionable tips!Here are some key points in this episode:[02:45] Antoinette shares how she scaled her practice to 11 team members in just one year, doubling her income.[05:16] Laura talks about her transition from solo practice to group practice and the importance of building relationships.[06:02] Darcy explains how she grew her practice from 6 to 14 therapists and achieved time and income freedom.[10:04] Jaena discusses how she started her practice and navigated the challenges of building a telehealth-only group practice.[16:02] Darcy highlights the power of consultations and relationship-building to attract clients.[22:15] Laura shares how community outreach and referrals helped her business grow exponentially.Links From The Episode: Here is the janeapp link for one free month on us! (Use Coupon: MCCANCE1MO)→ https://meet.jane.app/nicole-mccance-ambassador/ Follow me on Instagram, @nicole.mccanncemethod. If this episode provided you with value and inspiration, please leave a review and DM to let me know. Click here: https://www.instagram.com/nicole.mccancemethod Join the FREE private community for therapists: Expand your Psychotherapy Practice → https://www.facebook.com/groups/947689352498639 Sign up for the FREE Masterclass- How to Build a 7-Figure Group Practice→ https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/

Why are changes and improvements so hard to implement? Maybe we start strong, but then old habits die hard. Or, maybe we never even started with the improvement. Why? In this episode, Dr. Kuba and Bethany discuss the challenge of implementation. They incorporate several real scenarios of team members and discuss the WHY behind the lack of implementation. In one of the scenarios, an attitude of resistance was the cause, while another scenario proved to be simply a “ceiling” issue. In order to correct a lack of implementation, it is critical that team leaders understand their team's default so that effective long-term solutions can be made. Previous Episodes Worth Revisiting: Staff Accountability Holding Team Members Accountable 

Welcome to this episode of 20/20 Money! My guest on today's show is Lee Raykovicz, OD, a mortgage broker with Go Rascal Mortgages.   On today's episode we dive into what goes into the mortgage underwriting process, how practice owners can get creative when it comes to purchasing their homes, the details on what Physician loans actually are and how they work, how to think about the total DTI ratio when thinking about your mortgage & student loans, and ARM strategy ideas in today's rate environment.   As a reminder, you can get all the information discussed in today's conversation by visiting our website at integratedpwm.com and clicking on the Learning Center. While there, be sure to subscribe to our monthly “planning life on purpose” newsletter that's filled with tips and ideas to help you plan your best life, on purpose. You can also set up a Triage conversation to learn a little bit more about how we serve in the capacity of a personal and professional CFO: helping OD practice owners around the country reduce their tax bill, proactively manage cash flow, and make prudent investment decisions both in and out of their practice to ultimately help them live their best life on purpose. If you're interested in learning more about the 20/20 Money Financial Success Masterclass, a course & platform that we created to help ODs become “brilliant at the financial basics,” or are interested in learning more about how OD Masterminds creates space for real conversations, real accountability, and real growth, please check out the link in the show notes of this episode to learn more.   And with that introduction, I hope you enjoy my conversation with Lee Raykovicz.   Resources: 20/20 Money Ultimate Financial Success Masterclass OD Mastermind Interest Form Contact Lee   ————————————————————————————— Please rate and subscribe to 20/20 Money on these platforms Apple Podcasts Spotify ————————————————————————————— For past episodes of 20/20 Money with full companion show notes, please check out our episode archive here!

 A dental conference can be so incredibly exciting and ALSO so incredibly overwhelming. It is such an investment of time, money, and energy. So, it is critical to get an excellent return on your investment. In this episode, Bethany gives a specific strategy to ensure that every course attendee (includes ALL team members) gets the most out of the conference. In this episode, she tells course participants to set aside a couple of hours to organize course content into actionable items with specific timelines. If you have had or are going to a dental conference, this episode is a MUST listen!!Previous Episodes Worth Revisiting: Setting Your Course for Education in 2025CE Solution – Best Education Course! ⏰

Can my practice survive if I drop insurance? Where should I begin? What if all my patients leave? – These are just a few of the questions that practice leaders ask when considering whether or not to drop an insurance plan or two. Dr. Kuba and Bethany discuss various points of view with this topic and specifically dig into the important topic of the practice surviving and even thriving after an insurance drop.   Insurance MAD World Part One   Insurance MAD World Part TwoMay bonus content is available!! Dig into the nitty gritty details this month and learn how to resolve conflict, review systems, and market to the community! Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionCheck out THE HUB for the “How to Drop Insurance” bundle which will be live this week! Don't waste time creating resources and plans from the ground up. Let us help! Find documents related to morning huddles, offer letters, performance reviews, treatment acceptance, consent forms, and SO much more!! Find Bethany and Dr. Kuba at the AAPD this week! They will have the MOST fun booth in the exhibit hall, so be sure to track us down! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Most private practice partnerships fail. But what if the right partner could double your growth and boost cash flow in weeks—not years?In this episode of the Private Practice Owners Club podcast, Nathan Shields, co-owner of the Private Practice Owners Club and a seasoned entrepreneur, was invited by Eric Miller of Econologics Financial Advisors and host for The Financial Beast Podcast in a powerful discussion about – what makes a partnership not only functional—but wildly profitable.Nathan shares the real-life strategies that helped him build trust-based partnerships, dodge common financial pitfalls, and scale a coaching business from scratch. But the episode doesn't stop at theory—he also breaks down his 4-phase framework to instantly improve cash flow without seeing more patients.If you're building a team, considering a partner, or just trying to finally pay yourself more, this episode is for you.Episode Highlights•

When do you know if you are TRULY out of space? What are the options to consider to increase space or decrease your patient count? How do you know if you need a second location? In this episode, Dr. Kuba and Bethany discuss the potential highs and the potential lows of starting a second location. They also discuss all of the “signs” that may indicate that you are truly out of space. If you are feeling cramped for space or are thinking about a new business venture with a second location, this episode is for you! Previous Episodes Worth Revisiting: Charting Your Course to Contentment How Many Team Members Do I Need? May bonus content is available!! Dig into the nitty gritty details this month and learn how to resolve conflict, review systems, and market to the community! Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionThe HUB is live!! Don't waste time creating resources from the ground up. Let us help! Find documents related to morning huddles, offer letters, performance reviews, treatment acceptance, consent forms, and SO much more!! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Meet Katie K. May and Shaelene Kite, the co-founders of Stabilize and Scale, where they help group practice owners make data-driven, values-aligned decisions. Together, they have supported over 60 six- and seven-figure practices in building sustainable systems, leading with clarity, and scaling without burnout. In this episode they share how they met on Facebook as DBT practice owners who became battle buddies during the pandemic. In developing their program they created a place for group practice owners to celebrate wins and successes while growing a group practice without overwhelm. They share the harsh realities they experienced along their journeys and how they stepped into leadership and help others do the same.Key Takeaways:-connect with people who are doing what you want to be doing-step into leadership and have systems documented with clear expectations-know your numbers-to be a successful group practice owner you have to want to lead people-your business is a mirror for your inner landscape-distance yourself from the life happiness of the people on your team-you rent employees, you do not own them-the business owners job is to keep the business going-employees are always going to choose themselves over the business-the more you let you the more you attractKatie and Shaelene's Links:Stabilize and ScaleNumbers Aren't NastyInstagram

In this episode, real estate expert Colin Carr joins the show to share hard-won insights from helping over 5,500 healthcare providers negotiate their real estate deals. If you think you can DIY your next lease or purchase, this episode will change your mind.What You'll Learn:Why having multiple property options mattersThe danger of trusting the landlord's "nice guy" routineHow to approach lease renewals strategicallyHow to decide whether to lease or buy your clinic spaceMyths about visibility, parking, and location you need to rethinkConnect with Colin Carr:

To all of our male listeners, this episode is ABSOLUTELY a must listen for you, even if “Mom” is listed in the title. In this episode, Dr. Kuba and Bethany talk about one thing that is plaguing practice owners, hygienists, RDAs, and business team members alike – working mom guilt. Bethany sits with so many women who are constantly beating themselves up. They want to be better employees but also want to be better moms. They pile expectations on their own shoulders and begin to crumble under the weight of it. Tune in to hear a very freeing perspective from Dr. Kuba and Bethany!Previous Episodes Worth Revisiting: The “Surface Pressure” is Killing Me, Now What? The Importance of Mental Health in the WorkplaceMay bonus content is available TODAY!! Dig into the nitty gritty details this month and learn how to resolve conflict, review systems, and market to the community! Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionThe HUB is live!! Don't waste time creating resources from the ground up. Let us help! Find documents related to morning huddles, offer letters, performance reviews, treatment acceptance, consent forms, and SO much more!! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

What if everything you've built—your logo, your practice name, your content—could be taken from you… and legally? In this episode, Dr. Lauryn welcomes Chandler J. Esq, founder of Lethal Legal, to break down the essential legal protections practice owners and personal brands need to have in place. If you've ever hesitated to trademark your name or wondered whether your website content is protected, this conversation is for you.Together, they dive into the basics of intellectual property law—including what's worth protecting, when to trademark, and how copyright applies to more than just online content. Chandler shares real-world examples, preventative strategies, and empowering advice for making your brand legally untouchable. Whether you run a physical clinic, a digital business, or both, you'll walk away understanding exactly what legal armor your brand needs to thrive.Key TakeawaysTrademarking your brand name and logo isn't just for influencers—practice owners need this too. Chandler explains how failing to secure these assets can cost you big, even if your business is local.Intellectual property law covers your digital AND physical brand presence. From clinic names to online content, you'll learn what's protected and what's at risk.Being proactive about IP law saves money, stress, and reputation. Chandler lays out when and how to work with a trademark attorney—and what DIY legal routes are safe to take.Brand protection equals brand power. Understanding copyright, trademark, and contracts gives you confidence and leverage as a business owner.Guest BioChandler J. Esq is the founder of Lethal Legal and a dynamic trademark attorney and brand protection strategist. She helps business owners protect and monetize their brands by combining deep legal expertise with a standout client experience. Featured in NASDAQ and Thrive Global, Chandler is a recognized industry voice for making legal protection not only accessible—but empowering and entertaining.Find out more about all of Lethal Legal's products and servicesFollow Chandler: LinkedIn | Instagram Resources:For those interested in building a profitable personal brand in just two hours a week, check out Dr. Lauryn's new membership group Beyond Brick & Mortar!Grab Lauryn's free “Sexy Niche Checklist” from her website.Sign up for the Weekly Slay newsletter!Follow She Slays and Dr. Lauryn: Instagram | X | LinkedIn | FacebookSign up here to receive our monthly associate job postings email.-- -- -- -- --Mentioned in this episode:Holistic Marketing HubHolistic Marketing...

Associate dentists play an important role in private practice. They come alongside the owning doctor and help to carry out the dentistry needed to care for the patient base so that the practicing owner can see more patients, take more time away from the practice, or utilize freed-up time to focus on the administrative needs of the practice. Yet, associateships can cause problems from time to time. In this episode, Dr. Kuba and Bethany discuss additional “yuck” aspects of associateships, and they give several tips on how to eliminate these potential risks.  Previous Episodes Worth Revisiting: How to Search for an AssociateShould I Sell My Practice? April bonus content is available!! It has practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for additional resources at the end of April – The HUB is going to feature so many resources that you need all for individual purchase. Coming soon! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Conflict amongst team members is almost unavoidable. At times, it can hit your perfectly happy team in the most unfortunate way. For others, it could be that conflict is the ongoing saga that always ends with “To be continued….”. It can be exhausting for all parties involved and can absolutely beat down the practice owner or leader. In this episode, Bethany shares of a recent client of hers who was struggling to manage conflict on the team. Despite the manager's best efforts, things seemed to be getting worse rather than better. Listen to Dr. Kuba and Bethany discuss the details of this conflict and glean little pearls for how to handle situations like these on your team. Previous Episodes Worth Revisiting: Personalities on ParadeThe Importance of Mental Health in the WorkplaceApril content is available!! It has practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for additional resources at the end of April – The HUB is going to feature so many resources that you need all for individual purchase. Coming soon! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

In this special episode we're tackling your top questions about today's market conditions. Join Jamie and Diwakar as they break down current turbulence, what may lie ahead in the coming year, and the smart steps you can take now to help safeguard your business against market volatility.

At times, a practice owner or team leader is utterly surprised when they realize that an iron clad system is not being utilized by the team. How did this happen? How long has the system been out of use? The consequences of unfollowed systems are numerous. First, team members can be confused, leading them to spend too much time seeking clarification from others. Second, team members can become inefficient as they use outdated or previously unsuccessful systems. Finally, unfollowed systems can create discord on the team when some diligently follow the protocols while others seem to be slacking. Listen in today as Dr. Kuba and Bethany discuss staff accountability! Previous Episodes Worth Revisiting: Task Management – The Art of Getting Things Done  The Highs and Lows of Family Members as EmployeesApril content is available!! It has practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for additional resources at the end of April – The HUB is going to feature so many resources that you need all for individual purchase. Coming soon! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Episode Overview In this special solo episode for Stress Awareness Month, host Tracy Cherpeski shares insights from the Sonoma-Mendocino Lake County Healthcare Expo and Conference on physician wellness and burnout. Drawing from her 15+ years of consulting experience with healthcare practices, Tracy discusses how the unique challenges faced by independent practitioners affect both personal wellbeing and business success. Key Highlights The Burnout Crisis: 63% of physicians report at least one symptom of burnout according to Mayo Clinic research Double Impact: Practice owners face both clinical stress and business ownership pressures Strengths Becoming Weaknesses: How the qualities that make great healthcare providers (service orientation, high standards, problem-solving abilities) can undermine personal wellbeing Business Consequences: How unmanaged stress directly impacts practice revenue, staff retention, patient experience, and clinical decision-making Practical Solutions: Stress management strategies specifically designed for independent practitioners and small practice owners Topics Covered The unique stress patterns observed in healthcare practitioners vs. other professionals How to recognize early warning signs of burnout in yourself and colleagues The measurable business costs of practitioner stress Practical interventions that serve both wellbeing and business optimization Why institutional wellness approaches often fail independent practitioners Featured Framework Tracy's coaching approach for practice owners includes: Eight-area life assessment to identify imbalances "Threshold interventions" - small changes at critical junctures of the day Environmental modifications to reduce stress triggers Intentional calendaring and boundary-setting Integration of wellbeing strategies with business optimization Resources Mentioned Free Burnout Prevention Guide: Available at PracticeSuccess.co/resources (scroll to bottom of page), WHO's official burnout definition and 12-stage progression model Episode Quotes "In healthcare, your most important business asset isn't your equipment, your location, or even your patient list—it's you. And when you're operating from a place of chronic stress, every business metric eventually suffers." "Addressing practitioner stress isn't just a wellness nicety—it's a business imperative with measurable ROI. When practice owners invest in their wellbeing, they're making one of the most significant business investments possible." "We take the approach of building one's business around the life they want to live, not the other way around." Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy's LinkedIn Business LinkedIn Page Thriving Practice Community Instagram

For all the amazing, positive talk about associateships, there are aspects of it that are not glamorous or fun. In this episode, Dr. Kuba and Bethany talk about all of the sticky points that can come up between practice owners and associates. From who gets the credit on x-rays to fairly dividing up the new patients, issues can arise. Bethany encourages both the practice owner and the associate to have fair expectations of one another and to approach the relationship with mutual respect. She and Dr. Kuba discuss the importance of clear communication throughout the relationship.  Previous Episodes Worth Revisiting: Interview with an Associate Dentist – Meet Dr. Michael!  Clear Expectations and Sticky Conversations April content is officially available TODAY!! It is practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for additional resources at the end of April – The HUB is going to feature so many resources that you need all for individual purchase. Coming soon! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Welcome to this episode of 20/20 Money! In today's episode, we're diving into the details of your tax return—beyond just whether you got a refund. We'll break down the difference between deductions and credits, how our tax brackets work, why you should focus on Line 24—your total tax paid—instead of Lines 34 or 37, and what Line 38 might be telling you about penalties and interest. We'll also highlight common areas for errors, clarify how the QBI deduction applies depending on your income level, and walk through important forms like Form 8960 for NIIT cancelation, Form 8889 for HSAs, and the health insurance deduction.   As a reminder, you can get all the information discussed in today's conversation by visiting our website at integratedpwm.com and clicking on the Learning Center. While there, be sure to subscribe to our monthly “planning life on purpose” newsletter that's filled with tips and ideas to help you plan your best life, on purpose. You can also set up a Triage conversation to learn a little bit more about how we serve in the capacity of a personal and professional CFO: helping OD practice owners around the country reduce their tax bill, proactively manage cash flow, and make prudent investment decisions both in and out of their practice to ultimately help them live their best life on purpose. Lastly, if you're interested in learning more about the 20/20 Money Financial Success Masterclass, a course & platform that we created to help ODs become “brilliant at the financial basics,” please check out the link in the show notes of this episode to learn more.   Resources: 20/20 Money Membership Information OD Masterminds Information Request 20/20 Episode #332 - Difference between Saving & Deferring Taxes Planning for the QBI (199A) Deduction in your practice Review of Optometric Business 199A Article   ————————————————————————————— Please rate and subscribe to 20/20 Money on these platforms Apple Podcasts Spotify ————————————————————————————— For past episodes of 20/20 Money with full companion show notes, please check out our episode archive here!

Kuba offers up her shoe today to Bethany, fully prepared for Bethany to beat her. While tempted, Bethany engages in a conversation with Dr. Kuba regarding a recent (gasp) drama development at her office. In an effort to make swift and necessary changes, Bethany suggests a couple of schedule changes to Dr. Kuba. The team was not a fan of the changes! Dr. Kuba and Bethany dialogue about what they could have done differently and give advice to practice owners on how to make effective changes in their practices. Previous Episodes Worth Revisiting: S3:Episode 29 – How to Solicit Genuine Feedback from EmployeesS2:Episode 45 – When Team Members ComplainsMarch Content available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

Are you spending too much time on marketing but not seeing results? The reason many private practice owners get overwhelmed with ALL the marketing is because they lack structure doing this work which leads to wasted time, frustration, and inconsistent results. In this episode, Kathy C shares 5 must-have systems (ALL ARE FREE!) that every practice owner or service provider needs to help you get organized, work more efficiently, and see better outcomes - without spending hours every week on marketing.Kathy explains why having a clear plan is essential to avoid the overwhelm of random marketing efforts. She introduces the concept of Assembly Line Thinking, a simple way to streamline marketing tasks and improve consistency. She also breaks down how disorganization is one of the biggest time wasters and why structure can make marketing easier and more effective AND give you time back in your day! If you find yourself not getting clients from your marketing, or you are constantly searching for items you need to do your marketing and just feeling frustrated with making consistent marketing a reality … this episode will give you practical strategies to help you stay organized and save time. By making small changes to how you store, plan, and execute your marketing, you can focus more on serving clients while still growing your practice.Hit play now to learn how simple systems can help make marketing easier and more effective!Be sure to check out the resources mentioned on our show notes page at http://marketingyourprivatepractice.com/141 Free Marketing Review with Kathy - https://www.pepperitmarketing.com/review Click here to send Kathy a text message about this Episode

 In deep reflection, Dr. Kuba and Bethany realized that most of the Managing Dental Drama episodes center around what to say and how to say it. However, they realized that there is also a time and a place to be quiet. In this episode, they dedicate an entire episode to the important topic of “When to Shut Up.” Together, they discuss several examples of when it is better to stay quiet than to speak. Here's to hoping that this episode leaves you speechless!  Previous Episodes Worth Revisiting: An Interview with Bethany's Dad – Dr. JonesFeaturing YOUR Voices March Content now available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

Struggling with unexpected challenges as a new practice owner? Feeling overwhelmed by tasks you didn't anticipate? I dive into some insights on how to manage those unexpected hurdles and find your footing with confidence in today's Ask Allison. This episode is also available to stream on our YouTube channel!  Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free To check out our free resources, including weekly worksheets & our Tasky Checklist, visit https://www.abundancepracticebuilding.com/links. Learn how to fill your practice with the Abundance Party! Join today & get 75% off your first month with promo code PODCAST: https://www.abundancepracticebuilding.com/abundanceparty

Send us a textAre you running a private practice but struggling with financial management? You're not alone. Many healthcare professionals find accounting, metrics, and financial strategy overwhelming—but mastering these areas is the key to business growth and long-term success.In this episode, Will and Keith break down the most common financial mistakes private practice owners make and how to shift your mindset for sustainable profitability. They discuss:Why financial awareness is crucial for business succesHow technology can provide clarity and forecasting powerThe key financial metrics every practice owner must tracHow coaching can help bridge knowledge gaps in business financeThe mental shift needed to go from clinician to business leaderThe future of accounting in private practiceIf you're a PT, healthcare provider, or private practice owner looking to grow your business and take control of your numbers, this episode is packed with insights you can't afford to miss.Virtual Rockstars specialize in helping support or replace all non-clinical roles.Book a free call to learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

After spending the entire month of February focusing on compensation reviews, Dr. Kuba and Bethany get together to discuss the aftermath. After being extra excited to jump into the reviews, Dr. Kuba experienced a bit of a disappointing let down after they were complete. She and Bethany dialogue about the real reactions to expect as well as how to mentally and emotionally prepare for these meetings. Previous Episodes Worth Revisiting: How to Conduct Compensation Reviews When Employees Feel Entitled March Content now available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

Understanding Financial Health: A Guide for Therapy Practice LeadersIn this episode of 'Therapy for Your Money,' host Julie Herres tackles the crucial issue of financial literacy for group practice leaders and clinicians. Julie, an accountant and the owner of Green Oak Accounting offers insights gleaned from her experience with private practice owners across the United States. The episode highlights the significance of grasping the financial realities involved in running a group practice, including how clinical sessions affect the practice's income, the dynamics of profit margins, and the difficulties caused by rising costs and stagnant insurance reimbursements. Julie also presents the concept of the Healthcare Hierarchy of Needs from Kasey Compton's book 'Fix This Next for Healthcare Providers,' emphasizing the importance of sales, profit, and order for a successful practice. This episode is essential listening for leaders aiming to align their financial choices with the overall health of their practice.Show Highlights00:00 Introduction to Therapy for Your Money00:45 Today's Topic: Financial Literacy for Practice Leaders02:00 Understanding Financial Realities in Group Practices05:10 The Importance of Profit Margins07:16 Challenges Faced by Group Practices09:35 The Role of Practice Owners and Leaders12:15 Hierarchy of Needs in Healthcare Practices14:07 Final Thoughts and Recommendations15:58 Conclusion and DisclaimersLinks and ResourcesMoney for Therapists Practice Startup - https://www.greenoakaccounting.com/startupGreenOak Accounting - www.GreenOakAccounting.comTherapy For Your Money Podcast - www.TherapyForYourMoney.comProfit First for Therapists - www.ProfitFirstForTherapists.comProfit First Academy - www.ProfitFirstForTherapists.com/Academy Podcast Production and Show Notes by Course Creation Studio

It is a moment that everyone dreads – the departure of a beloved and critical team member. Whether a spouse's career takes them elsewhere, they retire, or they find a career elsewhere, it is always devastating to lose a team member who brings so much to the team. Replacing him or her seems like an impossible task, and yet it must be done. In this episode, Dr. Kuba and Bethany discuss the importance of a good onboarding program for new team members. Together they discuss specific ways to ensure that you are coaching your new team member into better performance. Previous Episodes Worth Revisiting: Peer Feedback FormsHow to Solicit Genuine Feedback from Employees March Content now available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

Searching for a new employee is wrought with challenges and often with insecurity in the process. Trying to find an associate tends to be an even more challenging process. In this episode, Dr. Kuba shares how she is currently in the associate search process. Together, she and Bethany discuss the specifics of how to search for a doctor to join your team.  They start by reviewing how to market the position, and they finish by discussing finding the right fit for your practice. Previous Episodes Worth Revisiting: Making Associateships Win/Win Hiring an Associate Series – Part One Last week of February content! Last chance to get 50% off your first month - Subscribe Today!! Managing Dental Drama SubscriptionMissed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

Navigating Financial Challenges in 2025: Insights and Strategies for Therapy Practice OwnersIn this episode of 'Therapy for Your Money,' host Julie Herres, owner of Green Oak Accounting and author of 'Profit First for Therapists,' is joined by frequent guest Jackie Carter to discuss various financial topics relevant to therapy practice owners. They cover a quarterly recap focusing on the challenges and changes faced by private practices in 2024, the importance of optimizing marketing efforts, and the critical role of administrative efficiency. They also stress the necessity of active participation from practice owners, especially during tough financial times, and explore affordable self-care practices to avoid burnout. As Jackie eloquently states, 'It just takes one small thing a day to make a difference in the long run.'Show Highlights00:00 Welcome to Therapy for Your Money00:45 Quarterly Recap with Jackie Carter01:43 Challenges Faced by Practice Owners in 202405:31 Marketing Strategies for Group Practices07:44 The Importance of Timely Responses10:35 Facing Financial Realities13:55 Managing Administrative Costs19:16 Balancing Self-Care and Business Needs26:11 Looking Forward: Optimism for Private Practices29:52 Conclusion and Final ThoughtsLinks and ResourcesMoney for Therapists Practice Startup - https://www.greenoakaccounting.com/startupGreenOak Accounting - www.GreenOakAccounting.comTherapy For Your Money Podcast - www.TherapyForYourMoney.comProfit First for Therapists - www.ProfitFirstForTherapists.comProfit First Academy - www.ProfitFirstForTherapists.com/Academy Podcast Production and Show Notes by Course Creation StudioGet our free KPI tracker to see how you practice measures up to others in the industry! www.therapyforyourmoney.com/kpi

With an alarming growth of angry and unhappy people in the world, it's not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a dentist considers the options for dealing with the angry patient. What should a doctor and team do with the unhappy customer? Should they seek to reconcile? Should they send a termination letter? Should they call the person? So many options, each with their own pluses and minuses. In this episode, Dr. Kuba and Bethany discuss a few different angry patient scenarios. They each share their perspective on how they think it should be handled. Finally, Bethany encourages all listeners to pick a consistent response – one that can be implemented across most circumstances. Previous Episode Worth Revisiting:Disgruntled PatientsDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

This Business of Functional Medicine episode is the second part of podcast episode #349, hosted by Kristen Brokaw with guest and business coach, Ari Meisel. In this episode, Ari explains that practice owners can use AI to enhance productivity. He also discusses concepts that he teaches in business coaching, including “The 3 Levers of Success in Business” and “The 6 Levels of Delegation.” He also revisits the importance of asynchronous communication, and shares techniques for capturing ideas effectively and for finding the right support to optimize personal and professional life. Tune into this episode to hear more about: Creating custom GPTs to streamline information processing and ideation Using tools like Trello to delegate or prioritize tasks Why work-life integration is more relevant than work-life balance And much more! Listen to Part I of this podcast, Business of Functional Medicine: Four Entrepreneurial Mindsets for Practice Owners, episode #349.

Patient care is often a shared process among various providers. Dentists must coordinate care with dental specialists like oral surgeons, orthodontists, periodontists, pediatric dentists, and endodontists and vice versa. In addition, dental professionals must coordinate care among medical providers to obtain medical clearances as well as important information regarding medicines/pre-medication recommendations. This coordinated effort is a critical aspect of providing premium quality care for patients. In this episode, Dr. Kuba and Bethany discuss the importance of this process while also talking about the things that often go wrong in the process. Together, they have tips and suggestions for improving relationships amongst referral sources. Previous Episodes Worth Revisiting: What is Good Customer Service? Know THY Practice Missed the previous subscription months? Don't fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! February Bonus Content Now Available! Last chance to get 50% off your first month - Subscribe Today!! Managing Dental Drama Subscription