Public Safety First, a FirstNet Authority Podcast

The Amherst Fire Department in Massachusetts is transforming the city's public safety communications with broadband technology. Chief Lindsay Stromgren details the college town's journey from traditional radio systems to the advanced functionalities of push-to-talk on FirstNet. Bruce Fitzgerald, Senior Public Safety Advisor, FirstNet Authority Lindsay Stromgren, Fire Chief, Amherst Fire Department, Massachusetts

The FirstNet Authority works with public safety to ensure they have reliable coverage. Learn about the FirstNet solutions that are available to keep responders connected, wherever emergencies happen. Episode 88: At Its Core: FirstNet Coverage Solutions Molly Hahn, Public Affairs Specialist, FirstNet Authority Chuck Murph, Sr. Manager, Response and Event Operations, FirstNet Authority

The FirstNet Authority makes strategic investments to enhance and evolve FirstNet. Learn about this process and how public safety informs investment decisions in this discussion with FirstNet Authority Acting Assistant Executive Director for Innovation and Investment, Brian Hobson. Molly Hahn Public Affairs Specialist, FirstNet Authority Brian Hobson Acting Assistant Executive Director for Innovation and Investment, FirstNet Authority

Public Affairs Specialist Molly Hahn sits down with FirstNet Authority Board Secretary Jennifer Watts to discuss the FirstNet Authority Board at its core. Learn about the Board's roles and responsibilities, who makes up the Board, and their efforts in support of the Nationwide Public Safety Broadband Network. 

The evolution of technology has changed the landscape of search and rescue missions — clearing radio airwaves for essential traffic and mission critical information. Travis Hull, Kate Cummings, Ben Lawrence, and Jason Day explore how broadband solutions have increased operation efficiencies, live at 5x5: The Public Safety Innovation Summit.

The Sac and Fox Tribe of the Mississippi, known as Meskwaki Nation, is the only federally recognized tribe in Iowa. The Meskwaki Police Department uses FirstNet for reliable connectivity across the reservation. FirstNet coverage helps tribal police officers communicate during everyday operations and planned events in the community, including the annual Powwow.

A new space race has launched — this time in the cellular world. The FirstNet Authority's Jeff Bratcher and Pat Schwinghammer, AT&T's Mohammad Baig, and Gypsum Fire Chief Justin Kirkland discuss what satellite-to-device services could mean for public safety live at 5x5: The Public Safety Innovation Summit.

Wellness is a hot topic in the public safety community – but how does it address the challenges faced by first responders serving on the front lines? Dr. Kristen Wheldon, Assistant Chief Patrick Fale, and Undersheriff Sylvia Moir discuss the importance of early intervention solutions for first responders, live at 5x5: The Public Safety Innovation Summit.

National Preparedness Month helps communities prepare for when disaster strikes. It also provides an opportunity to celebrate the work of emergency managers (EMs) and the role they play in disaster preparedness, response, and mitigation. In recognition of the month, Trevin Hunter of Louisville Metro Emergency Services in Kentucky talks about his work as an EM and shares his support for the emergency management community.

Since its creation, Prevent Medical Solutions has protected more than two million people at events ranging from marathons to large music festivals. Cody Snow, President of Prevent Medical Solutions, discusses how FirstNet deployables, push-to-talk technology, and priority and preemption help keep his team of medical and safety professionals connected and communicating.

EMS is a vital public service. Members of EMS crews work tirelessly on the frontline, providing critical care to those in need. In celebration of the 50th anniversary of National EMS Week, Chief Jason Rhodes of the Center for EMS at the Rhode Island Department of Health looks back on the highlights of his career and recognizes the lifesaving work EMTs and paramedics perform every day.

National Police Week is a poignant reminder of those who made the ultimate sacrifice in the line of duty. It is also a time to recognize the around-the-clock dedication and selflessness of the men and women of law enforcement. In honor of this week, retired Chief Jeri Williams of the Phoenix Police Department in Arizona reflects on the meaning of sacrifice and its impact on her career in law enforcement.

Las Vegas public safety agencies spent months planning for the first-ever Formula 1 Grand Prix race and hosting football's biggest game of the year. As part of their preparations, the Clark County Fire Department and other Las Vegas public safety agencies worked with the FirstNet Authority's Network Experience Engagement Program. Through a collaborative planning process, FirstNet ensured first responders were prepared for these major planned events, as well as an unexpected avalanche just north of the city. Podcast Guest: Doug Harder, Senior Public Safety Advisor, First Responder Network Authority Brian O'Neal, Assistant Chief, Clark County Fire Department, Nevada

A firefighter's commitment to selflessness serves as a shining example of the best of humanity. Expressing appreciation for their everyday heroism is not only about recognizing their courageous acts, but also acknowledging the personal sacrifices they make to protect their communities. In recognition of International Firefighters' Day, Chief Loy Senter of Chesterfield County Fire and EMS in Virginia discusses his 45-year career in the fire service and honors the extraordinary work of firefighters around the world.

Emergency telecommunicators are the critical link between first responders and the larger community. They are the voice of calm on someone's worst day. In honor of National Public Safety Telecommunicators Week, Maui County Emergency Services Dispatch Coordinator Davlynn Racadio reflects on her 36-year career as a dispatcher and celebrates the exceptional work telecommunicators do 24/7/365.

The Kleberg County Sheriff's Office in Texas is revolutionizing their approach to law enforcement communication with broadband technology designed to enhance real-time connectivity and response. Sheriff Richard Kirkpatrick shares his department's journey from traditional radio systems to the advanced functionalities of FirstNet's Push-to-Talk feature, which now bolsters communication at their jailing facility and strengthens school security and disaster response in the county.

When an eight-year-old boy went missing in Michigan's sprawling Porcupine Mountains, an extensive search and rescue operation was initiated. Darian Reed, President of Superior Search and Rescue, discovered that broadband and data service support from FirstNet was pivotal in successfully and safely recovering the child.

The University of Virginia (UVA) Health system uses nearly 4,000 mobile devices, powered by FirstNet, to enhance care for patients. The leader of UVA Health's Mobile Device Technologies program, Anthony Thompson, discusses the impact of FirstNet in healthcare and how it's supporting telemedicine capabilities, translation services, and rural healthcare.

Macon Bibb County, Georgia is redefining they way it prepares for disasters and major events each day. Spencer Hawkins, Emergency Management Director for the Macon-Bibb County government discusses the county's plans for facing all types of issues including hurricanes, tornadoes, flooding, and other major weather events. The Emergency Management team also works tirelessly to ensure all stakeholders in the area work on integrated communications when they approach disasters including local law enforcement, fire, emergency medical services, and secondary users like public works.

When a rural fire in Brooks County, Texas engulfed 6,500 acres of land, the Falfurrias Fire Department faced significant communication and coordination challenges due to the remote location of the fire. FirstNet provided a solution to this problem with the deployment of a SatCOLT, a vehicle with its own cell site non-reliant on commercial power supplies, that provided crucial connectivity and support to over 40 agencies and public safety personnel. This subsequently enabled efficient mapping of the location, real-time weather updates, and seamless communication among first responders.

In Charles County, Maryland, the school district has adopted FirstNet's secure and dependable network to ensure communication during emergency and day-to-day situations. The school district has also integrated the use of drones into their school security plans, enhancing situational awareness for responders so they can more efficiently respond to emergencies.

The Super Bowl — America's largest sporting event — requires significant pre-planning to ensure the safety of players, staff, and spectators. Coordinating public safety communications for Super Bowl LVII involved more than a dozen different cities and jurisdictions and posed unique challenges, including overlap with another major sporting event the same week. Through the FirstNet Authority's Network Experience Engagement Program, public safety officials in Arizona received pre-planning assistance for the Super Bowl, helping responders be ready on game day.

Broadband infrastructure remains limited in rural communities, making it difficult for local public safety to stay connected and respond quickly to emergencies. In Shade Gap, Pennsylvania, this has meant dropped 9-1-1 calls and significant communications challenges for the mountainous area. With the launch of a new FirstNet cell site in Shade Gap, local first responders now have access to high-speed, reliable cellular connectivity that is enhancing public safety for residents and visitors.

The Oxford Police Department is the first public safety agency in Alabama to obtain a FirstNet compact rapid deployable, a miniature cell tower that generates cellular and wi-fi coverage quickly, efficiently, and wherever it's needed. This advanced technology acts as a solution for challenges that first responders face when trying to stay connected during emergencies, in more rural areas, or during large events where networks can get overwhelmed.

In St. Augustine, Florida, public safety officials navigate obstacles ranging from antiquated infrastructure causing connectivity issues to saturated networks due to tourism and special events. With the adoption of FirstNet, the police department, fire department, and other city agencies are using the network to reliably communicate throughout the oldest city in the country.

The Public Safety Immersive Test Center is a state-of-the-art facility designed to provide responders, researchers, and developers a virtual environment to develop, test, and evaluate public safety technologies. FirstNet Authority Chief Network Technology Officer Jeff Bratcher and Public Safety Communications Research (PSCR) Division Chief Dereck Orr discuss the launch of the Test Center and the history of partnership between the FirstNet Authority and PSCR.

For the New York State Metropolitan Transportation Authority Police Department, FirstNet is a critical supplement one of the most complex wireless radio systems in New York. FirstNet extends coverage to places in New York that historically lacked portable radio coverage, enhancing the connectivity for officers assigned to the New York City subway system and increasing interoperability with partners throughout the state.

With decades of experience in public safety and public service, Stephen Benjamin understands the importance of reliable communications for first responders. Ten years after the creation of the FirstNet Authority, he reflects on the impacts of FirstNet and shares his vision for the future of the network as Chair of the FirstNet Authority Board.

The Casper Police Department in Wyoming was one of the first agencies to use the FirstNet network in August 2017 when the city's population was expected to nearly double during a solar eclipse. Four years later, FirstNet is providing Casper police officers with coverage across the city, dedicated applications to enhance operations, and connectivity to other city agencies during everyday incidents and major emergencies.

When disaster strikes, most emergency managers and public safety officials rely on pen and paper to conduct damage assessments. The process involves slow, manual data entry and can delay disaster aid for weeks. In Cherokee County, Alabama, emergency management personnel are using FirstNet devices to collect and upload damage assessment information in real time so that communities can get the help and resources they need faster

The Grand Rapids Police Department in Michigan is a full-service law enforcement agency serving a largely urban community. Officers with the department began experiencing in-car computers slowing down and losing the ability to access systems and databases due to reduced bandwidth. Since switching to FirstNet, officers can access the software they need throughout the city, giving them greater mobility while providing cost savings to the department.

Sheriff Neil Miller of the Buffalo County Sheriff's Office in Nebraska began implementing mobile data more than 20 years ago, and he continues to bring advanced technologies to increase the efficiency of operations for deputies. With FirstNet being built out throughout the state of Nebraska, deputies and other first responders are able to spend more time in the communities they serve.

Burleson County is a small, rural county east of Austin in Texas. The Burleson County Sheriff's Office serves the county through law enforcement, corrections, and dispatch services. The Sheriff's Office launched its drone program to enhance situational awareness during emergencies and planned events. As a rural county, connectivity is key, and FirstNet ensures footage from the drones can be streamed back in real time to decision makers on the ground.

The Wilmington Police Department in Delaware serves the state's largest city. Recognizing the need for more efficient and effective aerial video capabilities, the agency invested in unmanned aerial vehicles (drones) in 2014. The agency relies on FirstNet to stream video footage from the drones back to the ground in real time, providing responders with critical information to make in-the-moment decisions.

Teton County is a rural county in northwest Wyoming. Situated in the Teton Range, the county experiences weather hazards including fires, floods, and wintery conditions, as well as earthquakes, landslides, and avalanches. Teton County first responders rely on FirstNet's hardened network to stay connected in the most remote parts of the county and during tourist season when cell networks grow congested.

Females are statistically underrepresented in public safety and in science, technology, engineering, and math (STEM) career fields. At the intersection of STEM and public safety, there are women developing innovative solutions to make first responders' jobs easier and more efficient. Working on this technology takes tenacity – but those who rise to the challenge are making an incredible difference.

Broadband infrastructure can be sparse and inconsistent across many parts of Indian Country. When the COVID-19 pandemic struck, this lack of infrastructure complicated efforts to provide tribes with critical food supplies and personal protective equipment. FirstNet deployable assets enabled the National Tribal Emergency Management Council to coordinate logistics and deliver millions of pounds of food and resources to tribes across the nation.

Paul Patrick, FirstNet Authority Board Member and Division Director for Family Health and Preparedness at the Utah Department of Health, reflects on his career and how FirstNet has advanced capabilities for EMS, including telehealth. He also explains how the Centers for Medicare and Medicaid Services’ Emergency Triage, Treat, and Transport Model is changing the field of emergency medicine.

The Milford Police Department in Delaware uses hundreds of gigabytes of data each month, uploading dash and body-worn camera footage and using ticket and reporting software provided by the state. FirstNet’s reliable, dedicated connection and priority and preemption features ensure officers can communicate, share data, and stay connected to data capabilities in the field.

Public safety K9s can be trained for a wide range of services, from search and rescue to bomb and drug detection. These dogs work across urban, rural, wilderness, and disaster settings, and can sometimes end up a mile away from their handler. As technology advances, handlers are exploring ways technology – such as trackers and live-streaming cameras – can enhance K9 operations, keep dogs and handlers safe, and improve situational awareness and mission success.

In response to the spread of COVID-19, public safety agencies looked for ways to keep personnel safe while continuing to serve their communities. The Arlington County Emergency Communications Center in Virginia launched remote call-taking, dispatching, and supervision capabilities. Telecommunicators are able to work from home or other locations with a setup that includes a FirstNet hotspot.

Nine years after the passage of the legislation that created FirstNet, retired Police Chief Harlin McEwen reflects on the evolution of FirstNet and how the network is benefiting first responders today. Harlin also talks about the future of FirstNet and how new technologies, such as high-powered user equipment and Z-axis features, are “game changers” for public safety.

The Cameron Peak Fire burned nearly 209,000 acres (326 square miles) in Colorado in late 2020, making it the largest wildfire in state history. As firefighters fought the blaze, FirstNet deployables and devices allowed them to access apps and resources that made their jobs easier and kept them connected to Incident Command and their families back home.

When heavy rain caused two dams to breach in Midland, Michigan, over 10,000 residents were forced to evacuate their homes. The Midland Fire Department requested statewide assistance, and the Oakland Communications Support Team answered the call. Using a FirstNet deployable and devices, first responders were able to access forms, maps, and other key information as they conducted damage assessment and cleanup.

The Iowa Statewide Interoperable Communications System (ISICS) Board, led by Board Chair Tom Lampe, was formed in 2007 to create and manage the statewide land mobile radio system known as ISICS. Coupled with the buildout of FirstNet, ISICS has given first responders across Iowa’s 99 counties access to reliable, redundant communications. The LMR and LTE systems have played critical roles in day-to-day response as well as major incidents, including the 2020 derecho storms and a recent missing children’s case.

Harris County, Texas, was one of the early adopters of FirstNet. As the nation’s third most populous county, first responders in the area need to be prepared for any event. The Harris County Radio Services Organization operates the regional radio system for public safety in Harris County, and FirstNet is allowing them augment that radio system in remote areas and in times of heavy network congestion.

Sacred Cross EMS provides EMS and emergency and non-emergency ambulance transport services across North and West Texas. Many of the areas that the company services are rural, and cellular coverage is traditionally sparse. With the help of FirstNet, Sacred Cross is able to communicate among crews, with hospitals, and with dispatch provide better patient care in these remote areas during everyday incidents and planned events.

Edward Horowitz reflects on his time as Chair of the FirstNet Authority Board and shares how his career and personal experiences led him to serve the nation’s public safety community.

The Office of Unified Communications (OUC) in Washington D.C. is responsible for 9-1-1 and 3-1-1 calls in the nation’s capital, as well as dispatch services and radio communications for D.C. first responders. The OUC handles nearly 3.5 million emergency and non-emergency calls each year. When the pandemic hit, the OUC turned to FirstNet MiFis to support remote telework for 3-1-1 and non-emergency 9-1-1 call takers, keeping staff safe while answering the call for D.C. residents and visitors.

When Otterbein University in Ohio played host to the 2019 Democratic presidential debate, thousands flocked to the City of Westerville to attend. During the event, the Westerville Police Department used FirstNet and drones to capture live, high-definition video and relay it to the emergency operations center, improving situational awareness and decision making.

The Saint Louis region is home to 88 municipalities across 523 square miles. For public safety officials in this area of Missouri, interoperability is key. To meet this need, the Clayton Fire Department is using FirstNet to connect to other first responders, access data on the scene of incidents, and enhance situational awareness and patient care.