Podcasts about force multipliers

Is AI underdelivering? Or are we asking the wrong questions? This episode breaks down what actually leads to business ROI with AI (and no, it’s not more automation). Overview What if AI isn’t the silver bullet—yet—but the bottleneck is human, not technical? In this episode, Brian Milner chats with Evan Leybourn and Christopher Morales of the Business Agility Institute about their latest research on how organizations are really using AI, what’s working (and what’s wildly overhyped), and why your success might hinge more on your culture than your code. References and resources mentioned in the show: Evan Leybourn Christopher Morales Business Agility Institute From Constraints to Capabilities Report Delphi Method #93: The Rise of Human Skills and Agile Acumen with Evan Leybourn #82: The Intersection of AI and Agile with Emilia Breton #117: How AI and Automation Are Redefining Success for Developers with Lance Dacy AI Practice Prompts For Scrum Masters Join the Agile Mentors Community Subscribe to the Agile Mentors Podcast Want to get involved? This show is designed for you, and we’d love your input. Enjoyed what you heard today? Please leave a rating and a review. It really helps, and we read every single one. Got an Agile subject you’d like us to discuss or a question that needs an answer? Share your thoughts with us at podcast@mountaingoatsoftware.com This episode’s presenters are: Brian Milner is SVP of coaching and training at Mountain Goat Software. He's passionate about making a difference in people's day-to-day work, influenced by his own experience of transitioning to Scrum and seeing improvements in work/life balance, honesty, respect, and the quality of work. Evan Leybourn is the co-founder of the Business Agility Institute and author of Directing the Agile Organization and #noprojects; a culture of continuous value. Evan champions the advancement of agile, innovative, and dynamic companies poised to succeed in fluctuating markets through rigorous research and advocacy. Christopher Morales is a seasoned digital strategist and agile leader with over 20 years of experience guiding organizations like ESPN, IBM, and the Business Agility Institute. As founder of Electrick Media, he helps U.S. and European businesses harness AI to make smarter, more sustainable decisions in a rapidly changing world. Auto-generated Transcript: Brian Milner (00:00) Welcome in Agile Mentors. We are back for another episode of the Agile Mentors podcast. We've kind been a little bit off and on recently, but I'm back, I'm here, I'm ready to go, and we've got a really good episode for you today. I've got two, two guests with me. I know that's not a normal thing that we do here, but we got two guests. First, we have Mr. Evan Layborn with us, who's back. Welcome back, Evan. Evan Leybourn (00:23) Good morning from Melbourne, Australia. Brian Milner (00:26) And Christopher Morales is joining us for the first time. Christopher worked with Evan on a project and we're going to talk about that in just a second, but Christopher, welcome in. Christopher Morales (00:35) Yeah, good evening. Nice to be here. It's very late here in Germany. So this is an international attendance. Brian Milner (00:42) Yeah, we were talking about this just as we started. I think we have pretty much all times of day represented here on this call because we've got morning here from Evan. We've got late evening here for Christopher and I'm kind of late afternoon. So we're covered. All our bases are covered here. But we wanted to have these two on. They both work for a company called the Business Agility Institute. And if you have been with us for a while, you probably remember Evan's episode that we had on last year when we kind of talked about one of the studies that they had done. Well, they put out a new one that I kind of saw Evan posting about. And I thought, wow, that sounds really, really interesting. I really want to have them on to talk about this. It's called From Constraints to Capabilities, AI as a Force Multiplier. The great thing about the Business Agility Institute is they get into the data. They do the research, they put in the hard work, and it's not just speculation. It's not just, that's one guy's bloated opinion, and do they know what they're talking about or not? So that's what I really, really appreciate about the things that come out of the Business Agility Institute is they're factual, they're data-based. So that's what I wanna start with, I guess, is... What was the genesis of this? What did you guys, how did you land on this as a topic and how did you narrow it down to this as a topic? Where did this start? Evan Leybourn (02:07) Well, quite simply, it started from almost a hypothesis around so much of the conversation around AI. And let's face it, there is a lot of conversation around artificial intelligence and specifically generative, predictive and agentic AI. Focuses on the technology. And yet when we talk to organizations, a lot of them don't seem to be seeing a positive return on investment, a positive ROI. And we needed to understand why, why these benefits of like three times products or operational efficiency product throughput, three times value creation, Why weren't companies seeing this? That's really what we were trying to understand. Why? Brian Milner (03:01) Yeah, that's a great basis for this because I think you're right. There's sort of this, I would imagine there's lots of people out there who are kind of going through their business lives and hearing all these incredible claims that people are making in the media about how this is gonna replace everyone. And now it's, yeah, we can, I mean, you said 3X, I've heard like, 10 or anywhere from 10 to 100X, the capabilities of teams and that they can now do all these amazing things. And if I'm just going through my business career, I'm looking at that from the outside going, is this fact or is this fantasy? this just a bluster or is this really, really happening? So I really appreciate this as a topic. A little bit of insider baseball here for everybody. You guys talk about in this report that you use a specific method here, the Delphi method. for data geeks here, or if you're just kind of curious, would you mind describing a little bit about what that means? Evan Leybourn (04:00) Chris, do you want to take that one? Christopher Morales (04:01) Yeah, well, so the idea behind using the Delphi method was actually inspired by my sister. She had done a periodic review that utilized this method. And essentially what it is is we utilize rounds of inquiry with an expert panel to refine the research, the feedback that we're getting. And so we collected an initial set of data. reviewed that data, tried to analyze it to come up with a consensus, and then repositioned our findings back to the experts to find out where they stood based on what they gave us. And really trying to get all of the experts to come to an agreement in specific areas. In the areas that we found gray space, for instance, or let's say, data was spread out, right? Those were really the areas where we're really trying to force these experts to get off of the fence and really make an assessment. And it was proved extremely helpful, I think, in this research because what I find in the AI space is that there is plenty of gray. And we really wanted to get to some stronger degree of black and white. I'm not going to say these findings are black and white, but I will say that in order to guide people, you need to give them degrees of confidence. And I feel like that's what we wanted to do with this. Brian Milner (05:31) Well, that's the great thing about research though, Is it can give you information, but there's always the story. And it's really kind of finding that story that really is the crux of it. So we open this saying, fact or fiction. So just hit us up with a couple of the, maybe some of the surprising findings or some of the key things. For the people you talk to. Christopher Morales (05:38) Mm-hmm. Brian Milner (05:53) Were they seeing these amazing kind of, you know, 100 X of their capabilities or what was the reality of what people reported to you? Evan Leybourn (06:01) In a few cases, yes. Maybe not 100x, but 8x, 10x was definitely being shown. But the big aha, and I won't say it was a surprise, was really in a lot of organizations, the teams that were using AI were seeing Brian Milner (06:03) Okay. Evan Leybourn (06:23) absolutely massive improvements. People talk about going from months to minutes in terms of trying to create things. And so there's your 100X. But when we look at it at a business level and the business ROI, when we look at the idea to customer from concept to cash, when we look at the overall business flow, very few of those organizations saw those benefits escape from the little AI inner circle. And so that 10x or the 100x improvement fizzles into nothingness in some cases. negligible improvement in the whole organization. Some organizations absolutely saw those benefits throughout the entire system. And those were organizations who had created a flow, who created organizational systems that could work at the speed of AI, especially some of the younger AI native organizations, if you want to think of them that way. But no, most organizations those 10x, 100x kind of goals were unachievable for the business. And so when I was saying 3x, by the way, what we sort of tended to find is those organizations, mature organizations with mature AI programs and systems. we're generally seeing between a 1.2 to 1.4x improvement to about a 2.8 to about a 3.2x improvement. So that's like a 20 % to a 300 % improvement if you want to think of it this way. Brian Milner (08:15) Wow. Well, that's nothing to sneeze at. That's still really, really impressive. Christopher Morales (08:19) yeah, it'll make a significant difference. I think for me the interesting thing about the findings is that there's two areas that I think will pose a really interesting question for people who read the report, and that is this idea of being very intentional about identifying your goal, right? I don't know how many organizations are really meaningfully identifying what their expected outcome is. And I think the other thing, which we didn't really talk about much in the report, but I think plays a role in the conversation that's kind of bubbling to the surface here today, has to do with the human element inside of the organization. And while all of the organizations that we spoke to said that the human was a very important element and prioritized, There was a challenge in identifying specific initiatives that were being put in place to account for the disruption that the technology might have on the staff or the employees. And that wasn't surprising. That was kind of expected. But I think it's interesting that, you know, eight months after we released this report, I would argue that that's still the case. Brian Milner (09:36) Mm-hmm. Yeah. Yeah, that's fascinating because you're right. It's, it's, that's not the story you always hear, because you, you are hearing kind of more of taking the human out of the loop and making it more of just this straight automation kind of project. I want to ask really a question here though, Evan, said you made the distinction about it being more mature, groups, more mature organizations. I'm just curious, is that translate to, is there anything that translates there into the size of the organization as well? Did you find that more larger organizations had a different outcome than smaller, more nimble startup kind of organizations? Evan Leybourn (10:14) So age more than size. Younger organizations tended to be more, well, mean, they tended to be more agile. There's more business agility and through that greater benefits out of AI. These things are very tightly tied together. If you can't do... Brian Milner (10:18) Hmm, okay. Evan Leybourn (10:38) Agile or if you don't have agility as an organization, you're not going to do AI particularly well. And a piece of that goes to what you were just talking about in terms and you use the word automation, which is a beautiful, beautiful trigger word for me here because the reality is that the organizations that utilized AI, specifically generative or agentic AI, to automate their workforce rarely saw a high, like a strong return on investment. It basically comes down to generative predictive AI, generative and agentic AI tends not to be a good automation tool. It's non-deterministic. You pull a lever, you get one result. You pull the same lever tomorrow, you will get a different result. There are better tools for automation, cheaper tools for automation. And so we're not saying automation is bad. We're just saying that it's not the technology for it. The organizations that used it to augment their workforce were the ones that were seeing significant benefits. And now there are caveats and consequences to this because it does change the role of the human, the human in the loop, the human in the organization. But fundamentally, organizations that were automating or using AI for automation were applying an industrial era mindset and mentality to an information era opportunity. And they weren't seeing the benefits, not at a business level, not long term. And in some cases, did more harm than good. Brian Milner (12:28) That's really deep insight. That's really amazing to hear that. I'm interested as well. You found some places that were seeing bigger gains than others that were seeing bigger payoffs. Did you find patterns in what some of the hurdles were or some of the kind of obstacles that were preventing some of these that weren't seeing the payoffs from really taking full advantage of this technology? Christopher Morales (12:52) Yeah, absolutely. mean, we identified some significant constraints that, interestingly enough, when we talk about this, we obviously do workshops. So we were just at the XP conference doing a workshop. And when we talk about this, we identify the fact that our position is that the challenges to AI are a human problem, not a technology problem. And the findings reflect that because of the constraints that we found. only one of the major constraints was associated with technology and that was data primarily. The constraints that we identified had to do with normal operations within a business. So long budgeting cycles or the ability to make a decision at a fast rate of speed, for instance. These are all human centric challenges that independent of AI, If you're trying to run an efficient organization, you're trying to run an agile organization, right? Able to take advantage of opportunities. These are all things that are going to come into play. and, you know, as we like to say, like AI is only going to amplify that, right? So if AI can show you 20 more times, like the opportunities available to you is your organization going to be able to pivot? Do you have a funding model that can provide the necessary support for a given initiative? Or is the way things that run within the organization essentially giving you AI that provides you information that you can't move? Brian Milner (14:31) That's a great, yeah, yeah. Evan Leybourn (14:31) And think of it this way, if you're expecting AI to give you a three times improvement to product delivery, can your leaders make decisions three times faster? Can you get market feedback three times faster? And for most organizations, the answer is no. Brian Milner (14:51) Yeah. Yeah, that's a great phrase in there that Chris was talking about, like the AI will just amplify things. I think that's a great observation. And I think you're right. this is kind of, you know, there's been a thing I've talked about some recently in class. there's a... I'll give you my theory. You tell me if your data supports this theory or not. I'm just curious. You know, we've been teaching for a long time in Scrum classes that, you know, there's been studies, there's been research that shows that when you look at the totality of the features that are being completed in software development, there's really a large percentage of them that are rarely or never used, right? They're not finding favor with the audience. The audience is not using those capabilities. And so my theory, and this is what I want you guys, I'm curious what your thought is. If AI is amplifying the capability of development to produce faster, then my theory is that's going to only expand the number of things that we produce that aren't used because the focus has been sort of historically on that it's a It's a developer productivity issue that if we could just expand developer productivity, the business would be more successful when those other former studies are saying, wait a minute, that may not be it. We need to focus more on what customers really want. And if we knew what they really wanted, well, then, yeah, then productivity comes into play. But That's the human element again, right? We have to understand the customer. have to know. So I'm just curious again, maybe I'm out on a limb here or maybe that doesn't line up, how does that line up with what you found? Evan Leybourn (16:41) So the report's called From Constraints to Capabilities. And Chris, we spoke about the constraints. So maybe let's talk about the capabilities for a second. for the listeners who are unfamiliar with the Business Agility Institute, the model that we use for the majority of our research is the domains of business agility, which is a behavioral and capability Brian Milner (16:45) Ha ha. Yes. Evan Leybourn (17:04) Now, in that model, there are 84 behaviors that we model against organizations. But in this context, more importantly, were the 18 business capabilities. And so what we found was that the organizations that were actually seeing an improvement weren't the ones with the capabilities around throughput. So one of the capabilities deliver value sooner. That wasn't strongly tied. So the ability to deliver value sooner wasn't strongly tied to seeing a benefit from AI. But the ability to prioritize or prioritize, prioritize, prioritize, something so important we said it three times, was one of the most strongly needed capabilities. It correlates where organizations that were better at prioritization, at being able to decide which feature or area, what thing to do was the next most important thing. If you're got AI building seven or eight prototypes in the same time you used to be able to create one, great, you now have seven or eight options. Not that seven or eight are going to go to market. but you're going to decide, you've got more optionality. So it's not that you're be delivering more faster, though in some cases that is obviously the case, but you've got more to choose from so that if you make the right decision, you will see those business benefits. But the capability that had the strongest, absolute strongest relationship to seeing a benefit from artificial intelligence was the ability to cultivate a learning organization. That's not education, that's around learning, experimentation, trying things, testing things, being willing as an organization to say, well, that didn't work, let's try something else. And those learning organizations were the ones that were almost universally more successful at seeing a business benefit from their AI initiatives than anybody else. So yeah, just because you can develop features faster, it means nothing if it's not the right features that the customers want. And that comes from learning and prioritization and there are other capabilities unleashing. workflow creatively and funding work dynamically, for example, that came out strongly. But I just really wanted to highlight those two because that's the connection that you're looking for. Christopher Morales (19:43) Yeah. And if you think about your question ties directly into something that we heard at the conference we were just at, likening to technical debt. So we're actually starting to see the increase in technical debt because of the influence that AI and software development is having in the creation of code and so on and so forth. And so... I think that what you're saying is spot on in terms of your theory. And I think that this speaks to what I believe we should really kind of amplify, right? AI is going to amplify certain things that aren't positive. I think leadership, think businesses need to start amplifying a conversation around... Are we approaching this the right way? What are the ultimate outcomes that we may see? And can we take that on? So if our developers are increasing the amount of technical debt that we have because we've integrated AI or adopted AI, what are we doing about that? What is the new workflow? What does the human in the loop do on account of this new factor? that we need to take into place because ultimately things like that make their way to the bottom line. And we know that's what CEOs care about. Brian Milner (21:02) Yeah, wow, this is awesome. I just want to clarify with sort of the learning organization ability, just want to make sure I'm clear. What we're saying here is that it's organizations that already have that kind of cultural mindset, right? That the background of a learning organization that see a bigger gain from this, or are we saying that AI can makes the biggest influence of impacting how learning an organization is. Evan Leybourn (21:34) The first, ⁓ the arrow of causation is that learning organizations amplify or improve or are more likely to see a benefit from AI. It's not a bad, and I should say we're not looking at how effectively you can Brian Milner (21:35) Okay. Evan Leybourn (21:57) deploy an AI initiative. It's about a we looked at AI as a black box. Let's assume or as in the cut through the Delphi method, the companies that we were speaking to had been doing these for years. These were mature established organizations. And the so it wasn't looking at how effectively you could deploy AI. But rather You've got AI, it's integrated. Are you seeing a business benefit from it? And those organizations that were learning organizations were more likely to be seeing a benefit, much, much more likely to be seeing a benefit. Brian Milner (22:40) Yeah. There's one phrase that kind of jumped out at me that I thought maybe one or both of you could kind of address here a little bit. I love the phrase, kind of the metaphor that you used in there about shifting from a creator to composer. And I'm just wondering if you can kind of flesh that out a little bit for us. Help us understand what that looks like to move from a creator to composer. Christopher Morales (23:01) Yeah, I'll start, but I think Evan will touch on it as well, because I do think it's a fascinating position, is how I'll phrase that. So when we think about creator to composer, we're talking about a fundamental shift on how a human is utilized within an organization. So if we eliminate AI from the equation, The human, your employees are acting as creators at some level, at some degree. Okay, so I have a media background, so I'm doing a lot of marketing. And I think that this is appropriate to use as an analogy, because I think a lot of marketers are utilizing AI right now. So independent of AI, that marketer is required to take into consideration all of these different factors about the business, create copy, let's say. create a campaign, do all of this real like hands on thoughts and levels. Now you bring AI into the equation and there are certain elements of these tasks that are being supported, offloaded in some cases. I'm not gonna get into my opinions about what is right and what is wrong here, but what I will say is there is a change in that workflow. And so what is... fundamentally at play here is that that marketer is now working in conjunction with something else. And so it is critically important that that marketer develops the skills to compose with the AI in a sense of, now know how to direct, I know how to steer a conversation, steer a direction. in order to get to a meaningful and hopefully valuable output utilizing the assist of the AI. And Evan, I'll toss over to you because this is the area, just so you know, Brian, this area of the report is the one that this podcast could turn into an hour and a half long podcast. Evan Leybourn (25:08) So I'll try not to make it an hour and a half, but just to build on what Chris said. Brian Milner (25:11) Ha Evan Leybourn (25:12) So this created to compose a shift, it changes the role of the human in the loop. It changes the responsibilities. And there's a quote in the report, AI is an unlimited number of junior staff or junior developers if you're a technologist. And that comes with some deep nuance because we all know that junior staff there is a level of oversight and validation required. So if you're creating through your AI colleague, let's call them that, if you're collaborating with AI, the AI is creating, then every human shifts into that composer mode and moves up the value chain. So your junior most employees, right? start to take on what would be traditionally management responsibilities. Now, this isn't in the report, but this is sort what we found after, right? Was that there were three sort of skill areas that needed to be taught to individuals in order to be effective and successful with AI or to collaborate in an AI augmented workforce. The first one was product literacy. So the ability to define and communicate use cases and user stories, design thinking techniques and concepts, the ability to communicate what good looks like in a way that somebody else understands, this somebody else, of course, being the AI counterpart. And product literacy, again, your senior employees have that, but that's got to Everyone now needs that. The second is the skill of judgment or critical thinking. The ability to, for anyone here who has a background in lean, pulling the and on court. The ability to and the confidence to, which are two separate skills, actually say, no, what AI is doing here is wrong. We're going to do something different. I'm going to say something different. I'm going to suggest. I'm going to override AI. I'm going to pull the hand on cord and stop the production line, even though it's going to cost the organization money. But because if I don't, it's going to be much, much worse. And so that ability to use your judgment and the confidence to use judgment, because let's face it, AI can be very compelling in its sounds accurate. So you've to be able to go, hang on, there's something not right here, and use that judgment. And then the third is around feedback loops, or specifically quality control feedback. Because as a creator, the first round of feedback, the first round of quality control is implicit. It exists inside the heads and the hands of the creator. Like you're writing a document or creating a... a marketing campaign, you go, oh, I'm not happy with this, I'll change that, or maybe not that word. You're a software developer and say, oh, I don't like that line, that's not doing what I wanted, I'm gonna change it. So the first round of feedback, the first round of quality is implicit. But once you become a composer, the first round of feedback is explicit, right? Because you're taking what has already been produced. And so the, what we, What we found post report is that a lot of people do not have the skill or haven't, sorry, have not learnt the skill, how to do that first implicit round of feedback explicitly. And so it gets skipped. so AI outputs get passed through into... later stages of quality control and so forth. And obviously they fail more often. So it's a real issue. So it's those three skilled areas that we would say organizations fundamentally need to invest in, in order to enable their workforce to be augmented, to work with AI effectively. And the organizations that have those skills, the organization with who have individuals with those skills at all levels from the junior most employee are more successful. Now, I'm going to add one thing to this. I'm going to slightly go off topic because it is the one of the most common questions that we get when we teach this topic or we talk about it at conferences. And that is Brian Milner (29:44) Yeah Yeah, please do. Evan Leybourn (29:56) If AI replaces your junior employees and your junior employees go up a level, what's the pathway for the next generation to become the senior employee? And this is where I have to give you the bad news that no one has an answer for that yet. These very mature, very advanced organizations Right? Many of them were trying to figure it out. None of them had an answer. and that's the, and I'll be honest, I personally, and this is just Evan's opinion, believe that this will become or must be a society level problem, or solution to that problem. it will require businesses alongside governments, alongside, education institutions to make some fairly substantive shifts and I don't think anyone knows what they are today. Christopher Morales (30:53) Yeah, and I would only say to that, and again, there's so much I would love to inject here, but I will say that this is an opportunity, and I always stress that, because that is a little sobering when you think about that idea. But I really, really strongly encourage organizations that are evaluating this to, I understand the considerations about efficiency and bottom line benefit. Brian Milner (30:53) Yeah. You Christopher Morales (31:20) towards AI, and I appreciate that wholeheartedly. But I think this is a real opportunity for organizations to take a step back and really think about the growth path for the talent that you have in your organization. Because augmenting your workforce with AI, are studies, Harvard Business Review put out a study that indicated that an augmented employee was more productive and enhanced as if it had been working with a senior staff member and collaborated at a level that was equivalent to working within a team. So there are studies that show real benefit to the employee having an augmented relationship with AI. If an organization can take two steps back, think about that pattern, think about that elevation strategy for your talent. you're going to be doing so much more to keep yourself sustainable in what is arguably the most like, you know, I don't know, I don't even know the word I'm looking for. It's, the most chaotic time I can think of for businesses when it comes to technology adoption. Brian Milner (32:23) You Yeah, I agree. But there's also sort of, I don't know if you guys feel this way as well, but to me, there's sort of like this crackling kind of sense of excitement there as well, sort of like living on the frontier that like there's this unexplored country out here that we don't really know where all these things are going to shift out. But gosh, it's fun thinking that we get to be the ones who kind of do that experimentation and find out and see what's the next step in this evolution? What's the next growth? The patterns that we've used previously may not apply anymore or apply in the same way because so much of the foundation underneath that system has changed. So we got to experiment and find new things. I love the call there, the learning organization, that that being the primary thing that If we have that cultural value, then that's really gonna drive this because we can then say, hey, this isn't working anymore, let's try something else. And that's how we end up at a place where we have new practices and new workflows and things that will support this and augment it rather than hampering it being a constraint, like you said, yeah. Christopher Morales (33:48) Well said. Well said. Brian Milner (33:50) Awesome. Well, this is a fascinating discussion. I really could go on for the next couple of hours with you guys on this. is just my kind of hobby or interest area at the moment as well. So I really appreciate you guys doing the work on this and appreciate you sharing it with us and sharing some of the insights. Hey, and the listeners here, hey, they got a bonus from the report, right? You listed extra things that didn't quite make it in the report. Just make sure you understand that listeners, right? You got extra information here listening to us today. ⁓ So just any last words from you guys? Christopher Morales (34:19) Thank Yeah. Evan Leybourn (34:24) Just for the folk listening, treat AI not as a technical problem, but as a human and a business opportunity, requiring human and business level changes. Don't just focus on how good the technology is, because that's not where the constraints nor where the opportunities truly lie. I would also just like to call out that if anyone listening wants to learn more about any of these topics, the capabilities, the domains of business agility, visit the Business Agility Institute website, check out the domains, download the report. But we've also launched an education portfolio and we'll be running a different education course on each of the capabilities over the next, I think it's every two weeks almost until the end of the year. So please come and join us and let's go deep into these topics together. Christopher Morales (35:21) Yeah, and I would just say, Brian, to all the listeners out there, don't fall into what I think is a common fallacy, which is where we're going is predetermined. It's already set in stone. I think as Agilists, we know the power of flexibility, the ability to pivot, and the ability to utilize data and information to inform what our next move is going to be. And I think this is a classic case of you control the narrative. You control what AI looks like in your organization, in your team, in your workflow, and you have the ability to carve out how it impacts your world. And so I encourage people to look at it that way. Empower your humanity, empower your decision making. The AI is here, it's not going anywhere. So embrace it in the best way possible. Brian Milner (36:22) Yeah, it seems oddly ironic or maybe appropriate to quote from the Terminator movie here, but it sounds like what you're saying is no fate, but what you make. Christopher Morales (36:32) Prophetic, Brian, that's prophetic. Evan Leybourn (36:37) I love it. Brian Milner (36:37) Awesome. Well, thank you guys so much. I really appreciate you guys being on and obviously we're gonna have you back. you know, when you guys come out with new stuff like this, it's just amazing to dive deep into it. So thanks for making the time at all kinds of times of the day and coming on and sharing this with us. Christopher Morales (36:55) You're welcome. Evan Leybourn (36:56) Thank you.

Why do we focus so much on tactics and so little on strategy? In this episode, Mike and Jim tackle the divide between street-level action and big-picture thinking. Drawing on lessons from policing, the military, and community crime prevention, they explore how individual cops, community members, and leaders can influence criminal decision-making—not just react to it. Topics include resource constraints, the Broken Windows theory, and strategies for shifting offender perceptions to prevent crime before it occurs.   Find us on social media (Facebook/Twitter/Instagram/YouTube) @TacTangents. You can join the conversation in our Facebook Discussion Group. Find all of our episodes, articles, some reading list ideas, and more on our website www.tacticaltangents.com Like what we're doing? Head over to Patreon and give us a buck for each new episode. You can also make a one-time contribution at GoFundMe. Intro music credit Bensound.com    

The Center for Immigration Studies releases a new podcast episode focusing on the 287(g) program, an ICE initiative that empowers and trains local law enforcement to help identify and detain illegal aliens involved in criminal activity. The Center's director of policy studies Jessica Vaughan joins host Mark Krikorian to explain how the program works, why […]

The Center for Immigration Studies releases a new podcast episode focusing on the 287(g) program, an ICE initiative that empowers and trains local law enforcement to help identify and detain illegal aliens involved in criminal activity. The Center's director of policy studies Jessica Vaughan joins host Mark Krikorian to explain how the program works, why it matters, and what's next.Highlights include:What is 287(g)?A federal program established in 1996 that deputizes state and local law enforcement officers to perform certain ICE functions under ICE supervision.The Three Models:Jail Enforcement Model – Officers in the jail have access to DHS databases to investigate the immigration status of inmates, conduct interviews, and even start the deportation process by issuing charging documents.Warrant Service Officer Model – Officers serve ICE warrants and can detain and transport aliens to ICE custody.Task Force/Street Model – Officers can identify and detain aliens encountered during routine police work. In addition, agencies can address specific crime problems related to illegal immigration, such as drug or human trafficking, gangs, or identity theft, but this model has not yet been reinstated by the Trump administration.Training & Oversight:Officers receive ICE training in immigration law and civil rights protections. Agreements are regularly audited to prevent abuse of authority.Policy Shifts:Under Biden: No new agreements accepted, funding cut, most existing agreements terminated; at the end of his term only 43 active agreements were still in effect.Under Trump & Post-2024: Program rapidly expanding – now 635 agreements in 40 states, with Texas and Florida mandating statewide participation.Why It Matters:287(g) is a force multiplier that helps areas underserved by ICE or in areas where the criminal alien caseload exceeds ICE's resources, ensuring criminal aliens don't slip through the cracks.In today's commentary, host Mark Krikorian, the Center's executive director, highlights the return of the “Maryland man,” Kilmar Abrego Garcia, to face federal prosecution. What can be learned from the legal battle and the coverage and reaction to the case?HostMark Krikorian is the Executive Director of the Center for Immigration StudiesGuestJessica Vaughan is the Director of Policy Studies at the Center for Immigration Studies.RelatedLearn more about 287(g) program at ICE.govThe 287(g) Program: Protecting Home Towns and HomelandBiden Administration Changes ICE's 287(g) Page and Admits There is a Hold on ProgramWe Are All Less Safe: Biden Targets ICE Law Enforcement ProgramKilmar Abrego Garcia Is Back — to Face Federal Prosecution: Key takeaways from the grand jury indictment and the AG's press conferenceIntro MontageVoices in the opening montage:Sen. Barack Obama at a 2005 press conference.Sen. John McCain in a 2010 election ad.President Lyndon Johnson, upon signing the 1965 Immigration Act.Booker T. Washington, reading in 1908 from his 1895 Atlanta Exposition speech.Laraine Newman as a "Conehead" on SNL in 1977.Hillary Clinton in a 2003 radio interview.Cesar Chavez in a 1974 interview.House Speaker Nancy Pelosi speaking to reporters in 2019.Prof. George Borjas in a 2016 C-SPAN appearance.Sen. Jeff Sessions in 2008 comments on the Senate floor.Candidate Trump in 2015 campaign speech.Charlton Heston in "Planet of the Apes".

Watch this interview on YouTube⁠⁠⁠ ⁠⁠⁠Full transcript⁠⁠⁠ — It's easy to see every glass as half-empty in today's world, says Virat Khullar, head of marketing for Hyundai India. But focusing on the negative will imperil your leadership, while choosing optimism will help you structure things better. "Perpetual optimism for me is a force multiplier," he says. "You will motivate people around you. You will gather the right teams, you will list down things that will make you ultimately achieve the objective." Today on Building Better CMOs — recorded live at MMA's Impact India event near New Delhi — Khullar and MMA Global CEO Greg Stuart talk about the importance of understanding consumer behavior through ethnographic research; the challenges and opportunities in the Indian marketing landscape; and the surprisingly significant role daughters play in car purchase decisions. They also discuss Hyundai's full-funnel marketing strategy and how AI is transforming creative production and personalization. This episode was produced and edited by Eric Johnson from ⁠LightningPod.fm⁠. ⁠⁠Follow Building Better CMOs in your podcast app⁠⁠⁠ ⁠⁠⁠Subscribe on YouTube⁠⁠⁠ ⁠⁠⁠Rate & review the podcast⁠⁠⁠ Links: ⁠⁠⁠Virat's LinkedIn⁠⁠⁠ ⁠⁠⁠Greg's LinkedIn⁠⁠

Banking on Fraudology is part of the Fraudology Podcast Network.In this illuminating episode of Banking on Fraudology, host Hailey Windham sits down with Jessica Cartrette, Fraud Manager at Rev Federal Credit Union, to explore the power of collaboration in fighting financial fraud. Jessica shares her journey from retail pharmacy to becoming a fraud-fighting force, emphasizing how her frontline experience as a teller shaped her approach to fraud prevention. The conversation dives deep into Rev's groundbreaking "Knockout Fraud" event, which sparked a movement of cross-institutional cooperation in South Carolina.Jessica reveals the strategies she used to break down silos within her organization, from engaging marketing teams to partnering with IT and cybersecurity departments. She stresses the importance of educating all departments about fraud risks and empowering frontline staff through targeted training. The episode highlights innovative initiatives like the South Carolina Fraud Ambassador Roundtable and Rev's "Shielding Seniors" program, showcasing how local efforts can have far-reaching impacts.Listeners will gain practical insights on building fraud committees, improving interdepartmental communication, and leveraging partnerships to stay ahead of evolving threats. Jessica's passion for community education and her commitment to collaboration over competition shine through, offering inspiration for fraud fighters at all levels. Whether you're a seasoned professional or new to the field, this episode provides actionable strategies to enhance your fraud prevention efforts. Tune in to discover how working together can create a more resilient financial ecosystem and learn why Jessica believes that in the fight against fraud, we're truly all in this together.Jessica on LinkedInhttps://www.revfcu.com/adulting/https://www.revfcu.com/knockout-fraud/About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham's initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization's size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Our teacher today is Katie Koch. Katie is the President and CEO of the TCW Group, a storied firm with over 200 billion in assets under management and a fascinating 50-year legacy as a pioneer in the investment industry. Katie just took the TCW reins in 2023 after more than 20 years at Goldman Sachs. She joined Goldman right after college as the self-proclaimed least capable person in the firm and rose to become chief investment officer of their 300-billion-dollar public equity business.  Please enjoy our class with the wonderful force multiplier, Katie Koch. For the full show notes, transcript, and links to mentioned content, check out the episode page here. ----- Joys of Compounding is a property of Pine Grove Studios in collaboration with Colossus, LLC. For more episodes of Art of Investing, visit joincolossus.com/episodes.  Stay up to date on all our podcasts by signing up to Colossus Weekly, our quick dive every Sunday highlighting the top business and investing concepts from our podcasts and the best of what we read that week. Sign up here. Follow us on Twitter: @ArtofInvest | @Buhrman_Rick  | @PaulBuser | @JoinColossus Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes (00:00:00) Welcome to Art of Investing (00:02:38) First Question - ‘What Choice Would You Make If You Knew You Would Not Fail?' (00:05:00) Katie's Childhood and Lessons from Parents (00:13:24) Her Experience at the University of Notre Dame (00:24:15) Katie's 20-Year Career at Goldman Sachs (00:36:16) The Importance of Mentorship and Sponsorship (00:41:18) Building Meaningful Relationships for Career Growth (00:43:24) The Transition from Goldman to TCW (00:48:15) The Importance of Humility and Collaboration in Leadership (01:01:35) The Significance of Diversity in Investment Firms (01:07:30) The Role of a CEO and Building a Successful Team (01:10:42) Transitioning from Investor to Operational Leadership (01:12:06) Differentiating an Investment Organization (01:15:59) Balancing Family and Career

You're in a war you can't see—but you're not unarmed.In this message, Pastor Eric shares about spiritual warfare and the surprising weapons Jesus used to dismantle darkness.Discover how this Force Multiplier can help you. This isn't theory. It's field training for the frontlines.Scriptures referenced in this message:· Ephesians 6:12· Luke 23:34· John 8:1–11· Matthew 18:22· 1 Peter 3:9· John 8:32· John 18:37· John 14:26· Romans 8:26· Acts 1:8· Acts 4:16-30· John 14:12· Zechariah 4:6Learn more about salvation, info about Destiny Church, or how to give by visiting our website.Real | Relevant | Relationship

In this sponsored episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares how technology can help you.Learn more about how Actabl can help you: ProfitSword business intelligenceHotel Effectiveness labor managementAlice operations and guest service softwareTranscendent asset management softwareRequest more information from Actabl here now A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode marks the fifth and final installment in the Ashley's 'Right to Win' Boot Camp series on Stories from the River, hosted by Charlie Malouf. The focus of this series is a four-day intensive training held across eight host locations, aimed at elevating the product knowledge and confidence of Broad River's Memory Makers. Charlie interviews Kensley Phillips, Jim Walker, and Josh Hatchell from the Flagship Enterprise, along with Angel Santana from the Rock Hill Raiders, as they reflect on their biggest takeaways and practical insights from the Boot Camp. The Memory Makers emphasize how the training dramatically increased their understanding of Ashley's product quality, manufacturing processes, and competitive advantages, inspiring pride and confidence in representing the brand. Throughout the discussion, the Memory Makers share how the training went beyond typical product information, delving into the benefits behind each feature and offering new strategies to help customers connect with Ashley's story of quality, sustainability, and innovation. They highlight the value of continuous learning, the impact of intentional investment in their growth, and a deep sense of belonging within Broad River. The Boot Camp not only revitalized their passion for customer interaction but also equipped them with new language and knowledge, empowering them to stand out on the sales floor and contribute to Broad River's ongoing success.  There's enthusiastic anticipation for future sessions, with the group agreeing that ongoing education is vital for personal and professional growth in a Memory Maker's journey. Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:  Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU      Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o    Power in Preparation: Inside the Product Knowledge Boot Camp with Chris Berrier: https://youtu.be/MLKum9AwskI    Memory Makers On Sustainability, Innovation and Product Quality at Ashley's 'Right to Win' Boot Camp - https://youtu.be/0hNtGoNLAZU  Watch on this episode YouTube: https://youtu.be/R03T17gq1OE  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

This episode marks the fifth and final installment in the Ashley's 'Right to Win' Boot Camp series on Stories from the River, hosted by Charlie Malouf. The focus of this series is a four-day intensive training held across eight host locations, aimed at elevating the product knowledge and confidence of Broad River's Memory Makers. Charlie interviews Kensley Phillips, Jim Walker, and Josh Hatchell from the Flagship Enterprise, along with Angel Santana from the Rock Hill Raiders, as they reflect on their biggest takeaways and practical insights from the Boot Camp. The Memory Makers emphasize how the training dramatically increased their understanding of Ashley's product quality, manufacturing processes, and competitive advantages, inspiring pride and confidence in representing the brand. Throughout the discussion, the Memory Makers share how the training went beyond typical product information, delving into the benefits behind each feature and offering new strategies to help customers connect with Ashley's story of quality, sustainability, and innovation. They highlight the value of continuous learning, the impact of intentional investment in their growth, and a deep sense of belonging within Broad River. The Boot Camp not only revitalized their passion for customer interaction but also equipped them with new language and knowledge, empowering them to stand out on the sales floor and contribute to Broad River's ongoing success.  There's enthusiastic anticipation for future sessions, with the group agreeing that ongoing education is vital for personal and professional growth in a Memory Maker's journey. Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:  Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU      Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o    Power in Preparation: Inside the Product Knowledge Boot Camp with Chris Berrier: https://youtu.be/MLKum9AwskI    Memory Makers On Sustainability, Innovation and Product Quality at Ashley's 'Right to Win' Boot Camp - https://youtu.be/0hNtGoNLAZU  Watch on this episode YouTube: https://youtu.be/R03T17gq1OE  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

For police officers, access to the right information at the right time is critical. Most operate in a sea of data from across public safety systems — radio dialogue, streaming video from fixed, mobile and body cameras, location data — but it can be hard to identify and analyze what's most important in the moment. New devices and applications of artificial intelligence are simplifying technology for officers and providing contextual and actionable information that's personalized for the time, person and place where decisions need to be made. They are further unifying sources of evidence for a more comprehensive timeline of events and more accurate reports. In this episode of the Policing Matters podcast, part of a special report from Motorola Solutions Summit 2025, host Jim Dudley sits down with James Felton, Manager of IT Services with the Peel Regional Police in Canada and Jason Hutchens, Area Sales Manager for Software at Motorola Solutions to discuss how the convergence of radio, video and AI can serve as a force multiplier, capturing and synthesizing a greater diversity of data throughout an incident for expedited emergency response and more accurate police reporting. About our sponsor This episode of the Policing Matters podcast is sponsored by Motorola Solutions.

In this episode of Stories from the River, we continue the Ashley's 'Right to Win' Product Knowledge Boot Camp series, focusing on insights from four Memory Makers who participated in the intensive training event at the flagship Pineville location. Joined by Kensley Phillips, Jim Walker, Angel Santana, and Josh Hatchell, the conversation highlights each Memory Maker's unique perspective on the boot camp's hands-on approach—especially impressive demonstrations showcasing the durability and innovative construction of Ashley Furniture products, like standing on dresser drawers and sofas to prove their strength. The Memory Makers emphasized how the boot camp deepened their understanding of product materials, Ashley's commitment to sustainability, and the cutting-edge processes that set their furniture apart from competitors. Throughout their interviews, Memory Makers expressed appreciation for the engaging, interactive training style, led by energetic instructors like Teresa, which kept everyone involved and eager to learn. The episode underscores how this experience not only boosted their product knowledge and confidence in sharing Ashley's story with customers but also equipped them with new skills to inspire excellence in their fellow Memory Makers. The takeaways ranged from technical details about materials like LVL (Laminated Veneer Lumber) and mixed woods to newfound pride in the brand's long-lasting quality. Ultimately, the episode serves as a testament to how effective, immersive training can empower Memory Makers to deliver superior guest experiences and articulate the unique value of Ashley Furniture. Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:  Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU     Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o   Power in Preparation: Inside the Product Knowledge Boot Camp with Chris Berrier: https://youtu.be/MLKum9AwskI   Watch on YouTube: https://youtu.be/0hNtGoNLAZU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

In this episode of Stories from the River, we continue the Ashley's 'Right to Win' Product Knowledge Boot Camp series, focusing on insights from four Memory Makers who participated in the intensive training event at the flagship Pineville location. Joined by Kensley Phillips, Jim Walker, Angel Santana, and Josh Hatchell, the conversation highlights each Memory Maker's unique perspective on the boot camp's hands-on approach—especially impressive demonstrations showcasing the durability and innovative construction of Ashley Furniture products, like standing on dresser drawers and sofas to prove their strength. The Memory Makers emphasized how the boot camp deepened their understanding of product materials, Ashley's commitment to sustainability, and the cutting-edge processes that set their furniture apart from competitors. Throughout their interviews, Memory Makers expressed appreciation for the engaging, interactive training style, led by energetic instructors like Teresa, which kept everyone involved and eager to learn. The episode underscores how this experience not only boosted their product knowledge and confidence in sharing Ashley's story with customers but also equipped them with new skills to inspire excellence in their fellow Memory Makers. The takeaways ranged from technical details about materials like LVL (Laminated Veneer Lumber) and mixed woods to newfound pride in the brand's long-lasting quality. Ultimately, the episode serves as a testament to how effective, immersive training can empower Memory Makers to deliver superior guest experiences and articulate the unique value of Ashley Furniture. Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:  Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU     Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o   Power in Preparation: Inside the Product Knowledge Boot Camp with Chris Berrier: https://youtu.be/MLKum9AwskI   Watch on YouTube: https://youtu.be/0hNtGoNLAZU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Nick explores the “force multiplier” effect—an elite military strategy—and how it applies to sales in the food service industry, this week on the Titans of Foodservice podcast. By building scalable systems, training teams, and leveraging tools like LinkedIn, sales professionals can expand their reach and grow their brands more efficiently. Listen for practical, high-impact strategies to help you work smarter and rise above the competition.TIMESTAMPS00:00 - Intro02:54 - Applying the Force Multiplier Effect to Food Service Sales04:37 - Mindset Shift in Sales08:02 - The Power of Asking for Introductions10:49 - Scaling Your Business: The Force Multiplier ConceptRESOURCESPortillo SalesCONTACT Nick: nick.portillo@portillosales.com

Welcome to the third episode in the Ashley's 'Right to Win' Product Knowledge Boot Camp series from Stories from the River. Charlie Malouf introduces Chris Berrier, Area Manager of Supernova in the North region. The conversation highlights the extensive boot camp training underway, which draws Memory Makers from three states, taking place in eight different host stores, with sessions led by experienced trainers like Teresa Thompson from Ashley Furniture's Field Sales team. The training focuses primarily on deepening product knowledge across various categories, while also weaving in essential sales techniques to help Memory Makers better connect with guests and boost both confidence and performance. Chris shares insights on the broader impact of such hands-on learning, emphasizing the vital role it plays in both immediate sales success and long-term growth for Broad River Retail. He points out that investments like these not only sharpen skills—embodying the "iron sharpens iron" philosophy—but also contribute to higher retention and better paychecks for HFCs (Memory Makers).  The conversation covers how Chris plans to sustain the momentum after the boot camp, from ongoing coaching to refresher activities, and reinforces the value of an open, eager approach to learning. Chris leaves listeners with advice for new Memory Makers: "Be a thief of knowledge," always ready to soak up information. Wrapping up, he suggests that bringing the sleep category into future training sessions will bolster confidence even further, and sums up the boot camp spirit with a proposed T-shirt slogan: "Be ready." Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:  Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU   Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o   Watch on YouTube: https://youtu.be/MLKum9AwskI  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Welcome to the third episode in the Ashley's 'Right to Win' Product Knowledge Boot Camp series from Stories from the River. Charlie Malouf introduces Chris Berrier, Area Manager of Supernova in the North region. The conversation highlights the extensive boot camp training underway, which draws Memory Makers from three states, taking place in eight different host stores, with sessions led by experienced trainers like Teresa Thompson from Ashley Furniture's Field Sales team. The training focuses primarily on deepening product knowledge across various categories, while also weaving in essential sales techniques to help Memory Makers better connect with guests and boost both confidence and performance. Chris shares insights on the broader impact of such hands-on learning, emphasizing the vital role it plays in both immediate sales success and long-term growth for Broad River Retail. He points out that investments like these not only sharpen skills—embodying the "iron sharpens iron" philosophy—but also contribute to higher retention and better paychecks for HFCs (Memory Makers).  The conversation covers how Chris plans to sustain the momentum after the boot camp, from ongoing coaching to refresher activities, and reinforces the value of an open, eager approach to learning. Chris leaves listeners with advice for new Memory Makers: "Be a thief of knowledge," always ready to soak up information. Wrapping up, he suggests that bringing the sleep category into future training sessions will bolster confidence even further, and sums up the boot camp spirit with a proposed T-shirt slogan: "Be ready." Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:  Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU   Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o   Watch on YouTube: https://youtu.be/MLKum9AwskI  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Welcome to the second episode in the latest series from Stories from the River - Ashley's 'Right to Win' Product Knowledge Boot Camp. Today, Charlie Malouf sits down with Teresa Thompson, Ashley Furniture Industries Field Sales Manager and trainer at this year's Boot Camp held in Pineville, North Carolina (one of the eight host sites for the training sessions).  Teresa shares her journey from a long career in retail, including stints at Williams Sonoma and in fine jewelry, to her current role with Ashley, where she is part of the original group that launched the field sales training initiative. She highlights her passion for training and developing talent, especially in onboarding and product knowledge, and explains how Ashley's thorough and extensive 12-week onboarding—complete with factory visits and hands-on learning—set up the new field sales training team up for success. The conversation delves into the origin and success of the "Right to Win" Boot Camps, describing them as intensive, interactive sessions designed to instill confidence and deep product knowledge in retail sales consultants. Teresa outlines how these boot camps are tailored to individual licensees and retailers, focusing on Ashley's unique strengths and how to leverage those against competitors. She emphasizes the positive cultural atmosphere at Broad River, the long-lasting impact of the training on sales and morale, and the importance of keeping Memory Makers engaged through active participation.  Come back next week for attendee impressions and more stories from this year's Ashley's 'Right to Win' Product Knowledge Boot Camp.  Watch on YouTube: https://youtu.be/MHhcdcNEG4o  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Welcome to the second episode in the latest series from Stories from the River - Ashley's 'Right to Win' Product Knowledge Boot Camp. Today, Charlie Malouf sits down with Teresa Thompson, Ashley Furniture Industries Field Sales Manager and trainer at this year's Boot Camp held in Pineville, North Carolina (one of the eight host sites for the training sessions).  Teresa shares her journey from a long career in retail, including stints at Williams Sonoma and in fine jewelry, to her current role with Ashley, where she is part of the original group that launched the field sales training initiative. She highlights her passion for training and developing talent, especially in onboarding and product knowledge, and explains how Ashley's thorough and extensive 12-week onboarding—complete with factory visits and hands-on learning—set up the new field sales training team up for success. The conversation delves into the origin and success of the "Right to Win" Boot Camps, describing them as intensive, interactive sessions designed to instill confidence and deep product knowledge in retail sales consultants. Teresa outlines how these boot camps are tailored to individual licensees and retailers, focusing on Ashley's unique strengths and how to leverage those against competitors. She emphasizes the positive cultural atmosphere at Broad River, the long-lasting impact of the training on sales and morale, and the importance of keeping Memory Makers engaged through active participation.  Come back next week for attendee impressions and more stories from this year's Ashley's 'Right to Win' Product Knowledge Boot Camp.  Watch on YouTube: https://youtu.be/MHhcdcNEG4o  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

It was a morning commute Chris Greiner had made hundreds of times before. Living in old Shanghai and working in the city's sleek business district, Greiner's daily drive to the Jin Mao Tower often stretched well beyond an hour. But on this particular day, his driver told him they'd arrive in just 30 minutes. Puzzled but intrigued, Greiner went along—only to discover the traffic patterns had shifted. “They repainted the lines,” the driver told him with a grin. The same bridge, same road—just used differently.Greiner never forgot the lesson. As CFO of Zeta Global, he often draws from that experience when approaching business challenges. “You might be fixed in your infrastructure, but there's almost always another way through,” he tells us.That mindset is now shaping Zeta's evolving AI strategy. Rather than applying AI for efficiency's sake, Greiner tells us his team follows the real patterns of work—starting with customer behaviors. “We began by observing how marketers use our platform,” he says, “then built automations to eliminate keystrokes and surface next-best actions.”Now, the finance function is adopting the same approach. Greiner's team is analyzing daily tasks across accounting, FP&A, and sales operations to identify which can be codified and automated. Zeta is building agent-based workflows that transform data into actionable insights—at the push of a button.“We're letting the work show us where to go,” Greiner says. And like that rush-hour bridge in Shanghai, sometimes a better route is just a few new lines away.

In this inspiring episode of The EA Campus Podcast, Nicky Christmas sits down with the one and only Hallie Warner - Force Multiplier, coach, consultant, and co-author of The Founder and the Force Multiplier. If you've followed Hallie's work, you'll know how much she's impacted the assistant community. And if this is your first introduction to her, you're in for something really special.Hallie shares her career journey from early assistant roles to becoming Chief of Staff and now launching her own business, including the brand-new Force Multiplier Academy. We dive into what it means to show up as a strategic partner, how Hallie defines the Force Multiplier mindset, and what makes a true, trusted partnership with your Executive.We also talk about:The transition from EA to Chief of Staff (and how to know if it's right for you)Building your personal brand intentionally (even if you're an introvert)Taking a meaningful career break and learning to restThe power of self-awareness and communication style in building influenceHer current coaching and consulting work, plus exciting new projects on the horizonAnd yes, Hallie shares her latest book recommendations, her love for reality TV (hello, The Traitors), and what's always on her desk, even on a deserted island.Whether you're just starting out in your career or stepping into a senior EA or Chief of Staff role, Hallie's honest, practical advice will leave you feeling empowered and ready to take the next step.Hallie Warner LinkedIn The Force Multiplier AcademyEmail: hallie@halliewarner.comThe Inner Circle Weekly NewsletterBooks: All the Colors of the Dark by Chris WhitakerThe Wedding People by Alison Espach Fierce Conversations by Susan ScottMultipliers & A word about this week's Podcast Partner - Vimcal EA. Vimcal EA is a powerful scheduling layer that integrates seamlessly with your existing Google or Outlook calendar. No switching platforms, disruptions, or learning curve. Designed specifically for EAs, Vimcal EA doesn't replace your current system; it enhances it. Once connected, all your existing events sync and you can begin managing your executives' calendars with more precision, fewer clicks, and way less back-and-forth. The EA Campus

“What's the building hiding from you?” That's a key question from Chief Andy Starnes, our resident thermal imaging expert on this special episode of Better Every Shift. Starnes, the founder of Insight Fire Training, joins Zam to dig into all things thermal imaging technology, including how TICs can reveal the building's hidden dangers, how and why so many firefighters misuse their devices, plus tips and tricks for spending less time staring at a screen and more time locating and mitigating the fire. Starnes details some unique features of Seek Thermal's imagers and encourages listeners to check out instructional videos from Insight Fire Training's TIC Resource Center to use during crew training. Visit TheFireStore at FDIC (booths 110 and 111) to shop Seek Thermal's products and receive a special Seek Gear Grab Bag with any camera purchase. This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Enjoying the show? And email bettereveryshift@firerescue1.com to share your feedback!

Jeff Phillips, the Chief Lending Officer at Landmark National Bank and the Market President of Kansas City, shares his journey of becoming an intrapreneur within a banking organization, discovering the balance between working on the business versus in the business. Delve into Jeff's experiences and insights on leading a team, the transition from managing daily tasks to strategic planning, and how to cultivate a culture of learning and connection within a community-oriented financial institution. He reveals strategies for redefining personal success and prioritizing strategic thinking over routine tasks. Jeff and Dan also explore themes of mentorship, leadership, and fostering a supportive work environment driven by shared values and purpose. Tune in to uncover how faith and business intermingle and how you can transform your leadership style to become a force multiplier in your organization.

In the 3rd hour of today's show, the guys hit the Dawg Report. We chat with Steve Koonin.

Text us for a shout out! The Florida Business Forum is taking an in depth look at a brand-new product called Nebula by Impact that is designed for the HVAC industry by HVAC experts to save building owners money and give Facility Managers a true force multiplier in managing their buildings for comfort and safety.It's a perfect product for Florida's sultry summers and all around hot and humid conditions that prompted the invention of ice making equipment in the early 1840's in the Sunshine State that ultimately led to the invention of air conditioning.A lot has changed since the 1840's but monitoring HVAC equipment to keep units running efficiently while saving energy costs has not changed. That's what makes this new product so valuable for building owners, Facility Managers, and HVAC service companies.The Florida Business Forum Podcast host and business guru Sam Yates sat down recently with the President of Nebula, Clayton Callander, to learn more about this modern product that allows remote monitoring of hundreds of HVAC units to signal their need for maintenance or even replacement by only one Facility Manager saving hundreds of thousands of dollars. To contact Clayton Callander you may email him at Ccallander@impactservicegroup.com or visit the Impact Service Group website. Support the showThe Florida Business Forum Podcast is produced by Yates & Associates, Public Relations & Marketing, and hosted by Emmy Award winning reporter and television anchor Sam Yates. If you or your business or not-for-profit organization would like to share your news with our Florida, national, and international audience please contact Sam Yates, Sam@YatesPRO.com. The Florida Business Forum Podcast is the only business forum of its kind dedicated to Florida news, business, and not-for-profit organizations. When Florida business minds need to know, they turn to The Florida Business Forum Podcast first!Program Sponsorships are available starting at $500/monthly with a minimum six-month sponsorship. The Florida Business Forum Podcast is affiliated with the Pod National News Network USA providing business news podcasts to every State in the U.S.A. The Florida Business Forum Podcast is herd throughout Florida, the United States, and 32 countries and territories. Direct Media Inquiries to Sam Yates, Sam@Yatespro.com.

Good medicine gives the warfighter or even the first responders the confidence to go into harm's way. Link to full podcast: https://creators.spotify.com/pod/show/dennis3211/episodes/Prolonged-Field-Care-Podcast-PSNOT-e2uuqqd Thank you to Delta Development Team for in part, sponsoring this podcast.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠deltadevteam.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠ For more content go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.prolongedfieldcare.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Consider supporting us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠patreon.com/ProlongedFieldCareCollective⁠⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠www.lobocoffeeco.com/product-page/prolonged-field-care⁠

Episode 4282: Live From Force Multiplier

Episode 4280: Live From Force Multiplier

Episode 4281: Live From Force Multiplier Cont.

Learn the key differences between an Executive Assistant, Chief of Staff, and COO, and how to maximize your partnership with a founder, featuring expert insights from Hallie Warner. In this episode of The Right-Hand Roadmap, we dive deep into the evolving roles of Executive Assistants, Chiefs of Staff, and COOs with Hallie Warner, founder of The Founder & The Force Multiplier. Hallie shares her expert perspective on how each role serves a founder differently, what makes for a successful right-hand partnership, and when it's time to level up. If you're a COO, EA, or Chief of Staff (or you're thinking about hiring one) this episode will give you a clear roadmap to making that partnership thrive. You'll hear all about: 03:12 - The distinct roles of an Executive Assistant, Chief of Staff, and COO—and how they evolve over time 08:45 - How a founder's needs dictate the right-hand role they should hire for 12:30 - The biggest misconceptions about EAs, Chiefs of Staff, and COOs 17:55 - What makes a right-hand partnership successful, from both the founder's and the operator's perspective 23:40 - When it's time for an EA to step into a Chief of Staff role—and when that might not be the right move 29:10 - Key skills that Chiefs of Staff and COOs need to develop for long-term success 34:50 - Hallie's advice for founders looking to hire their first right-hand Rate, review & follow on Apple Podcasts Click Here to Listen! OR WATCH ON YOUTUBE If you haven't already done so, follow the podcast to make sure you never miss a value-packed episode. Links mentioned in the episode: The Founder & The Force Multiplier Second First Membership Second First on Instagram Second First on LinkedIn Megan Long on LinkedIn Hallie Warner on LinkedIn Hallie Warner on Instagram

In this episode of Close The Deal, Eric Thompson shares the mindset shifts and leadership principles that help entrepreneurs and leaders multiply their success. As the founder of Lift Leadership and CMO of Snooze Mattress Company, Eric breaks down self-mastery, purpose-driven leadership, and force multipliers in business and life.

It's Chatham Community Church's 19th anniversary! Pastor Jaime explores the feeding of the 5,000, and looks at how CCC is hoping to become a force multiplier for God's kingdom.

Three Year Vision Rollout! We are created for and called into community with Jesus at the center of it all.

It's Chatham Community Church's 19th anniversary! Pastor Jaime explores the feeding of the 5,000, and looks at how CCC is hoping to become a force multiplier for God's kingdom.

“The paradise of the rich is made out of the hell of the poor.” ― Victor Hugo   Are Santa Ana winds created?  SCROLL DOWN for list of Patents   Weather as a Force Multiplier, Owning the Weather by 2025 – /tardir/mig/a333462.tiff (coreysdigs.com)     The Pritzgers GYPSY Past:    The Elites are Transgenders – Psychopath […] The post USA Tax Dollars =sending BILLIONS to Ukraine and NOT much for people suffering in USA.  WHO is helping steal BILLIONS of Tax Dollars for Ukraine, Penny Pritzger – making money on DEAD Soldiers in Ukraine -Are Santa Ana Winds CREATED? appeared first on Psychopath In Your Life.

It's common knowledge that women have made remarkable strides in leadership, but they still face systemic barriers that limit their ability to lead at the highest levels. India Leaders for Social Sector (ILSS) was set up in September 2017 to fill this critical gender gap. It seeks to create a learning and leadership development organisation that will help build leadership capacity for the social sector.  Since its inception, ILSS has put its best foot forward to promote the unique role of women in the social sector, remove barriers to women's leadership, delve deeper into the narrative of leadership and, most significantly, create inclusive ecosystems for women leaders. In this episode of Unusual Suspects, two of the driving forces behind the ILSS — Anu Prasad, Founder & Chief Executive Officer (CEO) and Archana Ramachandran, Chief Operating Officer (COO) — explain the germinal idea behind the organisation, whose outreach has become synonymous with nation-building. Tune in.

Customer journey mapping isn't just an exercise in theory—it's the foundation for driving measurable business results. In this episode of CallTalk, Bruce Belfiore is joined by CX expert Justin Robbins to discuss Value Force Multipliers: the key actions that transform customer insights into tangible improvements for both customer satisfaction and the bottom line. Justin will break down how to identify these multipliers, why they matter, and how organizations can move beyond passive analysis to implement real-world solutions. With his candid, no-nonsense approach, Justin will challenge you to think differently about the role of data in customer experience and leave you with actionable strategies to make a measurable impact. If you're ready to turn insights into impact, this is the conversation you've been waiting for.   The call is about value force multipliers and how they can be used to improve customer experience. The speaker discusses the concept of value force multipliers and how they can be used to drive change in an organization. They also talk about the importance of identifying patterns, cross-functional brainstorming, and the need for small but impactful changes. The speaker also mentions the importance of aligning teams and avoiding overcomplicating data. The speaker and Bruce discuss the importance of focusing on measurable, actionable outcomes and the need to shift the perception of the contact center as a cost center to a growth engine. They also talk about the role of the mission statement in financing budgets. The call is about the future of customer experience and the role of value force multipliers in shaping the industry. The speaker is excited about the potential of artificial intelligence and predictive analytics to help organizations quantify the impact of their decisions. 

Send a Text To Our Show Hosts      On this episode Buddy and Keith talk with Robert (Bobby) Steagall about the Drones over NJ as well as Drone Technology and Electronic Warfare. A link to Bobby's Podcast... Blue Falcon Podcast, is below. Also, click our affiliate links below to shop for Drones For Preppers. Help out the show by clicking on those links and who knows... you may find a drone or drone gear that you just can't live without. My Drone has been a Force Multiplier for my Preps. Blue Falcon PodcastExplore Prepper Drones: (click these affiliate links)Holy Stone HS460Holy Stone HS360EHoly Stone HS900Holy Stone HS600DJI Mavic Air 2 Fly More Package (Keiths Personal Drone)DJI Mavic 3 Classic Pro LevelDJI Mavic 3 Pro FlagshipTOPS Bunker Website:TOPSBunker.comSupport the show

Want to share your thoughts? Fill out our listener form Request A Customized Workshop For Your Company In this compelling episode of Negotiate Anything, host Kwame Christian engages with AI expert David Shapiro to explore the transformative world of artificial intelligence. They delve into the rapid advancements in AI and its profound implications on industries and society. The discussion ranges from understanding the concept of the singularity to the potential for a post-labor economy, and the urgent need for thoughtful regulation. Shapiro's deep insights offer a pragmatic approach to navigating the challenges and opportunities in this unprecedented era of technological acceleration. What will be covered: The concept of the singularity and its potential impact on human life and economic structures. The rapid pace of AI advancements and their industry-wide disruptive potential. The critical need for regulations and robust systems to manage AI's societal impact. Connect with David Shapiro Follow David Shapiro on YouTube Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn The Ultimate Negotiation Guide Click here to buy your copy of How To Have Difficult Conversations About Race! Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life! What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource.

Want to share your thoughts? Fill out our listener form Request A Customized Workshop For Your Company In this compelling episode of Negotiate Anything, host Kwame Christian engages with AI expert David Shapiro to explore the transformative world of artificial intelligence. They delve into the rapid advancements in AI and its profound implications on industries and society. The discussion ranges from understanding the concept of the singularity to the potential for a post-labor economy, and the urgent need for thoughtful regulation. Shapiro's deep insights offer a pragmatic approach to navigating the challenges and opportunities in this unprecedented era of technological acceleration. What will be covered: The concept of the singularity and its potential impact on human life and economic structures. The rapid pace of AI advancements and their industry-wide disruptive potential. The critical need for regulations and robust systems to manage AI's societal impact. Connect with David Shapiro Follow David Shapiro on YouTube Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn The Ultimate Negotiation Guide Click here to buy your copy of How To Have Difficult Conversations About Race! Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life! What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource.

Mathias Schilling of Headline joins Nick to discuss Why Culture is King, The Role of “Founder Mode” in Building Iconic Companies, Lessons From 25 Years in the Business, and How to Make Tech a Force Multiplier Within a VC Firm. In this episode we cover: Evolution of the Venture Capital Industry Headline's Winning Strategy Global Presence and Investment Approach Navigating Market Cycles and Founder Mode Capital Efficiencies and AI's Impact Succession Planning and Leadership Future of AI and Regulation Guest Links: Mathias' LinkedIn Headline's LinkedIn Headline Website Headline Twitter The host of The Full Ratchet is Nick Moran of New Stack Ventures, a venture capital firm committed to investing in founders outside of the Bay Area. Want to keep up to date with The Full Ratchet? Follow us on social. You can learn more about New Stack Ventures by visiting our LinkedIn and Twitter. Are you a founder looking for your next investor? Visit our free tool VC-Rank and we'll send a list of potential investors right to your inbox!

In this episode of The Legacy Leaders Show, we welcome Michael Brannan, retired Senior Federal Special Agent, National Program Expert, and seasoned Crisis & Chaos Leader, whose legacy includes pivotal roles as a 9/11 first responder and creator of the COVID-19 PRAC Hotline and FIMA SME. With a Top Secret/SCI clearance and a wealth of frontline experience, Michael has confronted some of the most defining crises of our time, bringing calm and direction to moments of chaos.Join us as we delve into Michael's journey from federal law enforcement to advisory board member, where he now shapes strategies to build organizational resilience and high-integrity responses in critical situations. Together, we discuss his invaluable lessons in crisis management, the power of ethical decision-making, and how leaders can become "force multipliers" in the face of unprecedented challenges. This is a must-listen for anyone aiming to lead with courage, integrity, and a steadfast commitment to impactful change in chaotic times.

Living in a Blue state that isn't considered "up for grabs" in a presidential election can lead to feelings of powerlessness. Tom Hallock and a handful of his friends felt that way in 2016 — so they packed up and traveled out of state to get out the vote. Though that election didn't pan out the way Tom hoped, he realized he and his friends could bring the resources and enthusiasm of progressive areas to the people who really need them... at scale. That's how Force Multiplier was born. In the critical weeks before this historic election, Force Multiplier is mobilizing support for the candidates who need help the most.Learn more about how you can build change at actblue.com/buildthechange or follow us on Instagram and TikTok.

Scary Bad Halloween Dad Jokes THE INTERVIEW Former Navy SEAL Alden Mills finds joy in helping people do more than they originally thought possible. So he's on a mission to help 100 million people be unstoppable and go after their goals. He talks about staying connected to your military identity, embracing discomfort as a stepping stone toward growth and overcoming self-doubt to accomplish goals. SCUTTLEBUTT Vietnam's lifesaving 'Dustoff' Medevac Crews to get Congressional Gold Medal Duke linemen go extra mile to restore power to Asheville VA Hospital after Helene Reddit Rabbit-hole: Base hotel horror stories. Special Guest: Alden Mills.

Join us for an enlightening discussion with former FBI agent Dr. Tyrone Powers as he delves into the crucial role of Force Multipliers in combating urban crime, and Math Guru Akil Parker will bring his expertise. Text “DCnews” to 52140 For Local & Exclusive News Sent Directly To You! The Big Show starts at 6 am ET, 5 am CT, 3 am PT, and 11 am BST Listen Live on WOL 95.9 FM & 1450 AM, woldcnews.com, the WOL DC NEWS app, WOLB 1010 AM or wolbbaltimore.com. Call 800 450 7876 to participate on The Carl Nelson Show! Tune in every morning to join the conversation and learn more about issues impacting our community. All programs are available for free on your favorite podcast platform. Follow the programs on Twitter & Instagram and watch your Black Ideas come to life!✊

Episode 3727: Being An Active Force Multiplier; The Disbarring Of America's Mayor

Episode 3725: Replacing Biden; Being A Force Multiplier

Episode 3548: WarRoom Force Multiplier: Live From Las Vegas

WarRoom Battleground EP 517: WarRoom Force Multiplier: Live From Las Vegas Part 2