Transpharmation - redefining pharmacy through smart technology

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode101 THIS EPISODE FEATURES: - Interview with Tyson Clarke - Why a culture of high-performance matters - Why having a team that trains every day gives your pharmacy a competitive edge - How to evenly distribute the wealth of your team’s product knowledge and sales techniques - How to keep your team accountable and provide effective feedback

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode100 THIS EPISODE FEATURES: - Solo show with the host Robert Sztar - The biggest learnings from a century of Transpharmation - Snapshot of the state-of-play - The biggest developing pharmacy and business trends

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode99 THIS EPISODE FEATURES: - Interview with David Bates, Managing Director - Workforce Guardian - The biggest employer mistakes in handling poor performance and How to avoid them - A simple FREE tool to stay on top of documenting team member communications and correspondence - Why termination during a probationary period doesn’t always offer 100% protection to you the employer

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode98 THIS EPISODE FEATURES: - Interview with Ross Gallagher, CEO GuildLink - Best Practice uses of GuildCare in Australian Pharmacy - Pharmacy Professional Services Workflows - Insights from the Transpharmation Lab

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode97 THIS EPISODE FEATURES: - Transpharmation Action Series Part 3 - Mobile Pharmacy Platforms - Insights from 4 expert guests - FREE Downloadable template to track your progress - Your 3 Next Actions to implement effectively in your pharmacy

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode96 THIS EPISODE FEATURES: -Transpharmation Action Series Part 2: Social Media Insights from 3 leading Social Media Experts -Technology tools to save you time, and keep your content fresh & engaging -Your next 3 actions to take your pharmacy’s social media to the next level

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode95 THIS EPISODE FEATURES: - Transpharmation Action Series: Part 1 [Achieving Full Financial Visibility] - Insights from Robert Sztar and Cloud Accounting & Financial Processing Experts - Your 3 Next Actions to achieving financial clarity anywhere/anytime

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode94 THIS EPISODE FEATURES: - Interview with Andrew Pattinson, General Manager - Instigo - Understanding your team’s personality differences - Psychometric Testing and Team Profiling - Recognising what personality types suit different pharmacy roles

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode93 THIS EPISODE FEATURES: - Solo show with Robert Sztar - Team communication tools (basic and advanced) - Team collaboration tools (basic and advanced) - Tools to help you plan for 2016 and have a stress free holiday.

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode92 THIS EPISODE FEATURES: - Interview with Sietel Gill, Chief Pharmacist - Lion Retail Management Group - Interview questions to ask prospective team members - How to retain top-end talent in your business - How to unlock the potential of your team members through a solid induction program - Screening tools and other diagnostics - Forming, Storming, Norming: The essence of successful team cohesion - How to promote innovation and growth amongst your team - The first steps to establishing a dynamic team culture

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode91 THIS EPISODE FEATURES: - Interview with Sietel Gill, Chief Pharmacist - Lion Retail Management Group - How to discover your pharmacy core values - Successful recruitment and retention strategies - The Biggest Pharmacy People Management Mistakes

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode90 THIS EPISODE FEATURES: - Interview with Nick Bova, 2nd Generation Pharmacy & Managing Director - Bova Compounding - Why you need resilience and a strong commitment to being different - The scalable benefits of specialising - What arethe biggest limiting factors of pharmacy growth? and How you overcome them

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode89 THIS EPISODE FEATURES: - Solo Show with Robert Sztar - 4 Vital Activities that every Pharmacy Owner should be doing on their commute (How-To, Tools, Resources) - Strategic Retail learnings from Tim Kobe (8 Inc, Apple Retail) & Chris Kyvetos (Sneakerboy)

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode88 THIS EPISODE FEATURES: - Interview with Mouhamad Zoghbi (Author - ‘A Prescription for Pharmacy’]) - The biggest mistakes we’re making in pharmacy today - The concept of empathetic selling - The importance of a good mindset and discovering your purpose - The PATTERNS customer service methodology

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode87 THIS EPISODE FEATURES: - Interview with Matthew Michalewicz, Author of ‘Life in Half a Second’ and CEO Complexica - The 3 most-common reasons why most goals fail - The effect of a negative mindset on goal setting - Your first baby steps toward effective goal setting

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode86 THIS EPISODE FEATURES: - Interview with Linda Miller, Director - Pharmacy Profit Secrets - Successfully manage change in your pharmacy - Pharmacy team engagement in decision-making - Identify and create new pharmacy roles - The ideal role for a 21st century pharmacy owner

Part 2/2, Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode85 THIS EPISODE FEATURES: - Interview with Sue Muller, Pharmacist and Owner Locum Co. - Your first steps to successfully recruiting your next team member - Tips for posting recruitment ads - Filtering/Screening Candidates (including tools, and tests) - How to submit a job brief to a pharmacy recruitment company - Paperless Prescriptions - Video - Pharmacists in cars going to work

Part 1 /2 Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode84 THIS EPISODE FEATURES: - Interview with Sue Muller, Pharmacist and Owner Locum Co. - The biggest pharmacy recruitment mistakes - How to establish a better recruitment strategy and workflow - Why you need an employee brand or culture to attract top talent

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode83 THIS EPISODE FEATURES: - Interview with Jarrod McMaugh, Vice-President of Pharmaceutical Society of Australia (Victorian Branch) and experienced professional services community pharmacist - Pharmacy Professional Services Implementation Checklist - Team member involvement and supporting roles - Private Professional Services VS Government-subsidised services - Transpharmation Magazine Issue 3 Highlights - Why it’s important to create a backup/redundancy strategy with your technology

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode82 THIS EPISODE FEATURES: - Interview with Catherine Bronger, Managing Partner - Chemistworks and 2015 NSW Young Pharmacist of the Year - Pharmacy Professional Services Implementation enabled by smart technology - Expanding Pharmacist Role(s) and Employment Opportunities - The Pharmacy of the Future (Automation, Virtual Shelves, 3D Printing)

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode81 THIS EPISODE FEATURES: - Interview with Jesper Lowgren - published author, thought leader in digital and business transformation - Connecting purpose and passion to create the extraordinary - The competitive advantage of simplicity and agility - Your Why - Pharmacy Freedom Index Insight: Planning your new technology before your shopfit

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode80 THIS EPISODE FEATURES: - Interview with Roger Simpson, (CEO - The Retail Solution) - Common Pharmacy Recruitment Mistakes - Learnings from World Leaders: Apple, Zappos, Disney - 5 Fundamental Steps to managing your people better on the job - Pharmacy Freedom Index Insight: How to decide what technology is right for your business

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode79 THIS EPISODE FEATURES: - Interview with Debbie Rigby, co-founder PharmEducation - Clinical decision support tools for your pharmacy - Pharmacy Freedom Index Insight: Flexible team communication strategy & tools - Transpharmation Masterclass Update: Last Chance to register for “Build a customised retail category for your pharmacy”

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode78 THIS EPISODE FEATURES: - Interview with Tristan White CEO TPC - Why culture is everything - Pharmacy Freedom Index Insight: Your true cost of inventory - Transpharmation Masterclass Update: Build a customised retail category for your pharmacy & Plan your ‘Smart’ Pharmacy Exit Replay (last days..)

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode77 THIS EPISODE FEATURES: - Interview with Issac Elnekave - co-founder of Pharmacy Technology Group - What is the Internet of Things? and Why It will transform pharmacy and pharmacists roles - 5 Productivity Tips to Disrupt your Interruptions - Pharmacy Student Innovations

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode76 THIS EPISODE FEATURES: - Interview with Chris Burke, Director - WageLoch - Maximise your teams productivity through better insights, roster management, and better compliance with the Pharmacy Industry Award - Listener Feedback driving upcoming episodes.

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode75 THIS EPISODE FEATURES: - Interview with Hilary Kahn, Director Frontline Strategies, Pharmacy Retail Specialist - “The Queen of the Average Sale” - Maximise your pharmacy retail profit through customised merchandise solutions. - Register for ‘How to build a customised retail category for your community’ Masterclass featuring Hilary Kahn.

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode74 THIS EPISODE FEATURES: Insights and Bite-Sized Strategies in 9 critical areas of your pharmacy business My Money - Amanda Fisher, Connected Accountants My Pharmacy - Brian Walker, Retail Doctor Group My Team - Michael Hazilias, Easy Employer My Patients - Wim Battaerd, PharmEngage Innovation - Cathie Reid, Epic Pharmacy My Partners - Heath Tully, Sigma IT Systems - Mike DaGama, Nostradata Mobility - Josh Swinnerton, MedAdvisor Automation - Robert Allen, Dose Innovations Last chance to register for ‘Create your SMART pharmacy exit’ Masterclass featuring Geoff Green - Business Exit Strategist

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode73 THIS EPISODE FEATURES: - Interview with Kristian Mahony, Retail Specialist - “The Retail Guy” - Maximise your pharmacy retail profit through upserving not upselling. - Listener Feedback - Last chance to register for ‘Create your SMART pharmacy exit’ Masterclass featuring Geoff Green - Business Exit Strategist

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode72 THIS EPISODE FEATURES: - Interview with Geoff Green, Author and Founder - GRG Momentum - Maximise your financial freedom and pharmacy value through technology, and plan your smart pharmacy business exit - Transpharmation Show: FREE Show Resources - Registrations filling fast for ‘Create your SMART pharmacy exit’ Masterclass featuring Geoff Green - Business Exit Strategist

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode71 THIS EPISODE FEATURES: - Interview with Kim Hesse, Author and Founder - Venues2Events - Maximise your success and return on investment in creating remarkable pharmacy events - Evernote for Pharmacy - Applications & Tips - Registration opens for ‘Create your SMART pharmacy exit’ Masterclass featuring Geoff Green - Business Exit Strategist

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode70 THIS EPISODE FEATURES: - Interview with Jules Blundell, Author and Founder - VideoBuzz - Getting started with creating and producing Video for your pharmacy - Apple Watch for Pharmacy - Applications & Observations - 2015 Mid-Year Review

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode69 THIS EPISODE FEATURES: - Interview with Kylie Bartlett, Author and Social Media Strategist (kyliebartlett.com) - Building and creating successful pharmacy facebook strategies and pages - BONUS Interview: Robert Sztar on Pharmacy News (2015)

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode68 THIS EPISODE FEATURES: - Interview with David Mah, co-Founder - Kepler Analytics - Tools to measure and improve your retail productivity and customer engagement. - Evernote Innovations in Melbourne Event Details - LastPass Security Update - How to Win 1 of my last 2 Transpharmation Keep-Cups - Transpharmation Motivational Quote of the Week

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode67 THIS EPISODE FEATURES: - Interview with James Gold, Marketing & Development Manager - Methsof - Dispensary Efficiency and Drug of Addiction Compliance Innovation - How to get the maximum benefit from Transpharmation Magazine Issue 2 - A Simple, yet powerful innovation you can realise the full benefits from today. - Transpharmation Motivational Quote of the Week

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode66 THIS EPISODE FEATURES: - Interview with Hoa and Nam Pham, co-founders Z Software - Dispensary and POS System Innovation - Transpharmation Magazine Issue 2 Preview - LastPass - Transpharmation Motivational Quote of the Week

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode65 THIS EPISODE FEATURES: - My 3 Key Themes from Retail Tech X & Customer Tech X Conference - Latest Retail and Customer Tech Tools - Audiobooks - Transpharmation Motivational Quote of the Week

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode64 THIS EPISODE FEATURES: - Interview with Adam Houlahan, Social Media Strategist, Author of Social Media Secret Sauce - Choosing your Social Media Platform - Content Planning - FREE Audiobook - Transpharmation Motivational Quote of the Week - Recorded LIVE at Retail X & Customer X Conferences, Melbourne

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode63 THIS EPISODE FEATURES: -Interview with Anders Sorman-Nilsson, Futurist and Innovation Strategist, Author of Digilogue -The digital revolution -The importance of data -The removal of intermediary processes and people -Transpharmation Motivational Quote of the Week -My Top 5 discoveries & learnings from CeBIT 2015

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode62 THIS EPISODE FEATURES: Interview with Doyle Buehler, Author and Senior Smarty Pants, The Digital Delusion The myths of creating a digital strategy, and what you need to do to succeed without the stress, Creating better customer experiences Why you need to be on LinkedIn?

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode61 THIS EPISODE FEATURES: Interview with Patrick Reid, CEO LASA, Pharmacist and Pharmacy Owner Pharmacy Innovations: Past, Present, and a bright future A look outside our industry: Lorna Jane, Dollar Shave Club, and Apple

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode60 THIS EPISODE FEATURES: - Interview with Sarah Kucharski, CEO FMD Chat & Co-ordinator of e-patient program at Stanford University Medicine X - My Top 6 Learnings from the Future Health Summit (hosted by Association & Communications Events) - The Next Big Things in Pharmacy/Health Technology

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode59 THIS EPISODE FEATURES: Interview with Wim Battaerd, co-founder PharmEngage Pharmacy Website Masterclass details Future Health Summit Preview

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode58 THIS EPISODE FEATURES: -Interview with Stephen Borg, CEO and Corporate Director of Global Strategy, AOPEN -Pharmacy Website Masterclass details -How Google is about to make life tough for Chemist Warehouse. -Retail Technology Innovations

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode57 THIS EPISODE FEATURES: Interview with Robert Allen, CEO, Dose Innovations Pharmacy Website Masterclass details Retail Technology Innovations Transpharmation Tribe Hangout Review Business Productivity Tips for Easter

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode56 THIS EPISODE FEATURES: Interview with Tracy Angwin, CEO & Author, Australian Payroll Association Pharmacy Website Masterclass details Retail Technology Innovations Patients OR Customers OR Both? Transpharmation Google Hangout Upcoming Events

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode55 THIS EPISODE FEATURES: Interview with Todd Eury, Host - Pharmacy Podcast Show (USA) Launch of the Transpharmation Magazine APP Round-Up (Including my Top 5 Learnings & Top 5 New Technology Tools)

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode54 THIS EPISODE FEATURES: Launch of the Transpharmation Magazine My Money - Peter Saccasan, RSM Bird Cameron My Phamacy - Peter Feros & Setrig Yozghatlian, Cincotta Chemist Blacktown My Team - Michael Hazilias, HRMWeb My Patients - Adam Posner, Directivity Innovation - Cathie Reid, Epic Pharmacy My Partners - John Tawadrous, Think Pharmacy Kippa Ring IT Systems - George Alam, Chemist POS Direct Mobility - Simon Herfort, YouSave Chemist Automation - Robert Allen, Dose Innovations APP 2015 Meetup APP 2015 Day 1

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode53 THIS EPISODE FEATURES: - Interview with Brian Walker (CEO) - Retail Doctor Group Insights - Grow retail sales in your pharmacy - Listener debate, Customers or Patients? You decide. - My Top 5 tips for a better APP 2015

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode52 THIS EPISODE FEATURES: - Interview with Mike Da Gama (Founder & Director) - Nostradata - Turning Big Data into Patient Wisdom - Transpharmation Show turns 1. - Gear up for APP 2015

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode51 THIS EPISODE FEATURES: - Interview with Allan Sheffield (Managing Director) & Sam Mostafa (Pharmacist Consultant) - GenesFx - Pharmacogenomics and Precision Medicine - Gear up for APP 2015 - Event Planning for Flu Vaccination Clinics N.B Correction - Key Learning No.1 The total health budget savings estimated by Deloitte in 2008 is up to $12B (not $20B as quoted)