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3 episodes with apple retail
2 episodes with apple retail
3 episodes with apple retail
2 episodes with apple retail
Guest: Bill Schiffmiller Leslie Short, host of Visibility Ultd. and the owner of The Cavu Group interviews Bill Schiffmiller is the founder of Akoio, LLC, a consultancy focused on auditory and accessibility matters. He brings over two decades of experience in design management, accessibility, and hearing health advocacy. A lifelong hearing aid user, Bill has a unique perspective on the challenges and opportunities within these spaces. Bill's expertise stems from spearheading Accessibility Initiatives at Apple Retail.
Μαθαίνουμε νέες λέξεις, ετοιμαζόμαστε για αναβαθμίσεις, χαζεύουμε τις φήμες κι αναρωτιόμαστεγια τη λογική πίσω από τη φημολογούμενη συνεργασία Apple και Sony για χειριστήρια στο Αpple Vision Pro. Επικοινωνία με την εκπομπή: Email | Facebook Group | Twitter Λεωνίδας Μαστέλλος: Facebook | Twitter | Spotify Μάνος Βέζος: The Vez | Facebook | Twitter | Instagram | Apple Music Apple TV+ Apple Original Films announces groundbreaking documentary “Deaf President Now!” Apple TV+ unveils first-look at new comedy series “Government Cheese” Apple's “Slow Horses,” “Disclaimer,” “Shrinking” and “Presumed Innocent” score nominations for the Golden Globe Awards MLS MLS Commissioner Don Garber talks Apple subscribers, Messi and growth of soccer App Store Awards Apple honors 2024 App Store Award winners Apple Music Apple Music expands live global radio offering with three brand-new stations Gaming Resident Evil 2 Resident Evil 2 Now Available on iPhone, iPad, and Mac - MacRumors Report: Apple and Sony team up on Sense controllers Apple Arcade Boggle: Arcade Edition Apple Retail Apple announces Apple Retail expansion in the Kingdom of Saudi Arabia Firefox και iCloud Passwords Apple Takes Over iCloud Passwords Add-On for Firefox Apple Releases iCloud Passwords Add-On for Firefox - MacRumors The Chip Zone TSMC 2nm Chip Production Hits 60% Yield, on Track for iPhone 18 Pro - MacRumors Apple rumored to work with Broadcom on first server chip for AI, putting conversational Siri timeline in focus Apple Intelligence Servers Expected to Get All-New, Turbocharged Chip 'M4 Extreme' Chip Unlikely After Apple 'Cancels' High-Performance Chip OS Apple Intelligence now features Image Playground, Genmoji, and more Apple Intelligence in iOS 18.2: A Deep Dive into Working with Siri and ChatGPT, Together iOS and iPadOS 18.2: Everything New Besides Apple Intelligence Apple Announces iOS 18.2 Launching Today With These New Features macOS Sequoia 15.2 coming today with these new features Οι φήμες των ημερών Modems Apple's 5G Modem Expected to Debut in iPhone SE 4, iPhone 17 Air, and Low-End iPads Next Year - MacRumors Apple's Second 5G Modem for iPhone 18 Pro and iPad Pro Expected to Support mmWave - MacRumors OLED OLED iPad Mini Could Launch as Soon as 2026 - MacRumors MacBook Pros With OLED Displays Won't Have a Notch, Roadmap Shows - MacRumors New HomePod to Reportedly Feature 6-7 Inch OLED Display - MacRumors iPhone SE iPhone SE 4 Said to Feature 48MP Rear Lens, 12MP TrueDepth Camera - MacRumors Apple Watch Apple Watch on track to upgrade from LTE to 5G with rumored modem switch Apple Watch Could Get Blood Pressure Monitoring in 2025 Apple Watch Ultra 3 could bring Messages via Satellite to your wrist
Hoy os cuento el grandísimo cambio que ha tenido lugar semanas atrás en mi vida y que cambia por completo mi rutina diaria y mi futuro. Espero tus comentarios en la comunidad de Telegram: https://t.me/cienciaoficcion [Música] 10 de septiembre de 2024 y después de un verano largo, las dos peques están ya en su rutina, en la rutina que van a tener a partir de ahora hasta que llegue las siguientes vacaciones. La más pequeña ha empezado ya hace una semana la guardería o mejor dicho, Centro de Educación Infantil, como nos corregieron bien en su día en el pocas de pasajeros. Y la grande que tiene 3 años y 10 meses, como recordáis, se llevan 3 años menos dos días, pues ya está en el cole. Ha empezado esta semana, está ahí grabando martes, así que pues lleva este su segundo día y ellas han vuelto a la rutina y se puede decir que yo empiezo una nueva vida. Para los que no lo sepáis, yo trabajaba en pasado en Apple, el Apple Retail, en aquí en España, desde hace casi 6 años y medio y en agosto lo he dejado y por eso digo lo de empezar una nueva vida, ya he dejado de trabajar ahí y ahora soy, bueno oficialmente no porque no te puedes, bueno sí, te puedes escribir, pero bueno que soy oficialmente opositor y eso es lo que me voy a dedicar en los próximos meses y por lo tanto pues me toca empezar una nueva rutina y una nueva vida. Ha sido un final de trabajo raro porque habrá que me pregunte, oye cómo está así demás, bueno, que quien sabe, quien me conoce sabe las circunstancias de por qué lo he dejado, por qué lo he dejado ahora, etcétera, etcétera, esto ahora no viene al caso, pero lo que sí viene al caso y es que es raro y es que yo desde mayo estaba de permiso de paternidad, entonces permiso de paternidad, después de permiso de paternidad, empecé las vacaciones que no había disfrutado porque estaba por en medio del permiso de paternidad y en ese impasse de no estar trabajando en el trabajo porque fue yo ni trabajo, las peques que es lo que les toca han dado este verano aquí en casa, todo lo que han podido, pues entonces ha sido raro, ha sido raro porque hace tiempo que no iba a trabajar y digamos que la relación laboral se ha terminado aquí, así que estoy raro y ya estoy intentando adaptarme a la nueva rutina desde hace dos días ayer es cuando ya pues las peques se quedan en el coleg y yo empiezo la rutina del estudio ya por la mañana más que por la tarde que es lo que he estado haciendo, pues natalia se queda con las peques y me da el espacio que necesito para estudiar que ya me daba antes de dejar el trabajo pues en los ratos libres lo he intentado pero bueno ahora nos ponemos a full que así es como salen las cosas echándole horas y tiempo y dedicación y eso es el segundo día de esta nueva rutina sigue siendo rara porque en los colegios siguen saliendo las peques a la una en lugar de a las dos así que no es el tiempo completo una cosa que quiero hacer que hacía que no hacía que no hacía alguna redundancia deporte desde febrero de 2020 que se dice pronto quien me conoce sabrá que antes bueno estaba hecho un toro pesaba 15 kilos más que ahora y lo primero que hacía cuando me levantaba era ir al gimnasio y estaba todo el rato pensando en eso pero claro eran otros tiempos eran otros tiempos no había peques y bueno pues eso que eran otros tiempos pero bueno que volviendo a esta a una época además en cómo sé cómo se diría de estar más encerrado en casa que no voy a tener esa rutina de salir fuera para coger a las crías del coli para dejarla así pero que no voy a estar x horas en el trabajo pues me he planteado también volver al gimnasio ya he ido por primera vez hoy ya como digo desde febrero de 2020 no hacía gimnasio lo que a mí me gustaba hacer era a power lifting que lo llaman al final es por levantar peso cada día llegaba y le ponía un poquito más de peso y eso me motivó hasta que dejó de motivarme y bueno para hacer esas cosas y para crecer y para ganar músculo y demás pues aparte de eso tienes que comer y yo pues me cans...
In this episode of Money Tales, our guest is Emily Chang. Emily's financial adventures began in her early 20s in the most unexpected way. One frigid night, Emily found a young girl huddled by the roadside, clearly beaten and wearing nothing but a windbreaker. She took the girl to a diner, offered her a meal, and then invited her to stay in her spare room for the night. That one night turned into a week, then months, until Emily could help her find stability. Emily's family worried the girl might steal or harm her, but Emily chose to see the potential for good. She helped not just that one girl but went on to assist 17 individuals over the next 23 years, transforming lives one by one. Emily is a global commercial leader with 24 years of experience spanning QSR, Retail, Hospitality, Creative, Tech, and FMCG industries. An acknowledged thought leader in Digital Customer Experience, Workplace Culture, and Business Strategy, Emily holds an exceptional track record of accelerating global brands. She is a bicultural leader with proven success bridging China and U.S. cultures. Before joining VML, Emily was CEO of McCann Worldgroup in China, where she looked after 450 team members across four agencies located in three offices. She developed new strategic and digital O2O capabilities to partner with clients like IKEA, LEGO, The North Face, and Innocent Juice. Prior to McCann, Emily was CMO of Starbucks China, where she oversaw all commercial functions including Digital Flywheel, Loyalty, Sales & Partnerships, Category Management, and Studio. She led the commercial teams that brought O2O experiences to life: Shanghai Roastery Augmented Reality, Starbucks Delivery, and Digital Gifting. Prior to Starbucks, Emily served as Chief Commercial Officer for InterContinental Hotels Group, Greater China where she led transformation of brand experience, loyalty offering, data and BI, and OTA strategy/implementation to turn around share and become the #1 hotel brand in China. As the first executive in China for Apple Retail, she oversaw the APAC region, expanded the flagship footprint, and developed the Apple Asia retail operating model. Emily began her career at P&G, where she worked across all three business units, from upstream innovation to retail and digital marketing at Walmart. Emily believes passionately in living with intention and leading with authenticity. She's a servant leader who gives back by teaching and sharing with next gen leaders; she has delivered four TEDx talks and spoken at other industry-leading events like Fortune Most Powerful Women. She recently published a best-selling book called “The Spare Room,” telling the stories of 17 children she and her family have cared for in their spare room.
Michael Steeber, “Tabletops” publisher and developer of the app “Facades,” is probably the person with the most knowledge of Apple Retail today outside of Apple. This week, he joins host Ken Ray to discuss: His history with Apple Retail The short, sad tenure of Apple Retail exec John Browett Apple Vision Pro in Apple Stores Apple Retail – Post-Pandemic and Post-Angela Ahrendts The Apple Store Time Machine The Facades App Favorite Apple Retail Locations
The Mac Observer Show is coming your way! Hosted by Ken Ray, it's a different thing than we've done before. Not day-to-day news this time. The Mac Observer Show looks at a range of topics with a range of guests. Silicon Valley insiders, experts in various parts of Apple's business, people knowledgable in other parts of tech… We're talking AI and foldable iPhones and accessibility and Apple Retail and Apple Vision Pro and so much more. The Mac Observer Show – every Friday on YouTube, wherever you get podcasts and of course – MacObserver.com.
Bom dia Tech! Tudo bem com vc? Vamos as principais atualizações do mundo da tecnologia: Esta é a aparência da nova máquina da Apple Retail para atualizar iPhones na caixa Samsung lança Galaxy M15 e M55 no Brasil; veja detalhes Facebook espionou o tráfego de usuários do Snapchat em projeto secreto, revelam documentos O Pixel 9 do Google virá em três tamanhos neste outono Marvel Rivals é uma mistura de Overwatch e batalhas de super-heróis Inscrição Marvel Rivals - Alfa __ Links de produtos em destaque no podcast de hoje: Microfone Fifine utilizado na gravação do podcast Suporte Magsafe para iPhone Samsung Galaxy M15 5G Samsung Galaxy M55 5G iPhone 12 (256 GB - Oferta) iPhone 13 (512 GB - Oferta) iPhone 13 Pro Max (128 GB - Oferta) __ Promoções da Amazon: 3 meses de graça do Amazon Music 30 dias de graça Amazon Prime Comprando qualquer produto com esses links, o Bom dia Tech recebe uma pequena comissão e assim, você ajuda no crescimento do podcast __ Instagram: @arthur_givigir Threads: @arthur_givigir Mastodon: https://mastodon.social/@arthur_givigir __ Music from #Uppbeat (free for Creators!): https://uppbeat.io/t/sensho/coffee-break
There's a lot of fear around applying artificial intelligence to the life sciences. And while Diogo Rau concedes that there are risks associated with using AI, the biggest risk is that we won't use it. Diogo Rau is EVP and Chief Information and Digital Officer of Eli Lilly & Company, where he leads their information technology, cybersecurity, digital health, advanced analytics and data science functions. Prior to joining Lilly, Diogo served as Head of Engineering for Apple Retail and Partner at McKinsey & Company. On this episode of HLTH Matters, Diogo joins host Dr. Gautam Gulati to discuss the use of AI to facilitate clinical trials and drug discovery in a patient-first world. Diogo explains how he is bringing Apple's focus on the end user to life sciences, sharing his vision of what an Apple-like healthcare experience looks like and how to create a culture of innovation at Lilly. Listen in for Diogo's insight on using tech to inspire behavior change in patients and learn how we might leverage AI to generate new medicines, improve clinical trials and facilitate personalized medicine. Topics CoveredHow Diogo is bringing Apple's focus on the end user to life sciencesDiogo's take on what differentiates customers from patientsWhat inspired Diogo's transition from Apple to his current role at LillyLeveraging artificial intelligence to facilitate personalized medicineWhy Lilly is prioritizing AI-designed and generated medicinesHow to discern when we can innovate fast in the life sciences spaceBuilding a culture of innovation in a large company like LillyHow Diogo thinks about Lilly's role in the healthcare ecosystemDiogo's vision of what an Apple-like healthcare experience looks likeUsing technology to facilitate prevention through behavior changeWhy Lilly is working on both insulin drugs and diabetes preventionDiogo's mission to impact the way medicine gets to patients Connect with Diogo RauEli Lilly & CompanyDiogo on LinkedIn Connect with Dr. Jessica Shepherd & Dr. Gautam GulatiHLTHDr. Shepherd on XDr. Shepherd on LinkedInDr. Gulati on XDr. Gulati on LinkedIn ResourcesClay Christensen's Model of Disruptive InnovationAtomic Habits by James ClearWait But Why Blog
Contact your host with questions, suggestions, or requests about sponsoring the AppleInsider Daily:charles_martin@appleinsider.com (00:00) - 01 - Intro (00:13) - 02 - Back to life, back to reality (00:56) - 03 - Cook and Joz in NYC (01:30) - 04 - countering the iPhone counterfeiters (02:22) - 05 - Baldur's Gate 3: The Balduring (02:55) - 06 - RCS: Really Can't Succeed (04:29) - 07 - Prime video debacle (05:12) - 08 - iPhone "drop test" videos misleading (07:03) - 09 - Outro Links from the showApple reduces raises given to retail employees after weak iPhone quarterTim Cook and Greg Joswiak open Fifth Avenue store for iPhone 15 launchApple uses hidden watermarks on iPhone 15 boxes to verify authenticityMac gamers can now play 'Baldur's Gate 3' a day later than expectedGoogle continues to awkwardly push for iPhone RCS integration in new 'Meet iPager' videoAmazon Prime Video won't be ad-free in 2024 without an additional chargeYouTube drop tests are a terrible indication of iPhone durabilitySubscribe to the AppleInsider podcast on: Apple Podcasts Overcast Pocket Casts Spotify Subscribe to the HomeKit Insider podcast on:• Apple Podcasts• Overcast• Pocket Casts• Spotify
Voici l'épisode 461 de "la quotidienne iWeek" en ce mercredi 20 septembre 2023 ! Abonnez-vous : c'est gratuit ! Ce que demandent les salariés des Apple Store en France. Présentation : Benjamin VINCENT (@benjaminvincent) + Fabrice Neuman (@fabriceneuman). Production : OUATCH Audio. Tags : batterie : on compte désormais les cycles ; ce que demandent les salariés des Apple Store en France ; mises à jour pour Final Cut Pro et iMovie ; les promesses d'Intel ; satisfaction client : Samsung aussi bien qu'Apple. Bonne découverte de "la quotidienne iWeek" si vous nous écoutez pour la première fois, parlez de nous autour de vous, retweetez-nous (@iweeknews), bonne journée, bonne écoute et à demain ! Benjamin VINCENT et la team #iweekLQI PS1 : rejoignez la communauté iWeek sur patreon.com/iweek et bénéficiez de bonus exclusifs ! PS2 : retrouvez-nous aussi pour "iWeek (la semaine Apple)", notre podcast hebdo, chaque milieu de semaine. PS3 : l'épisode 154 d'iWeek (la semaine Apple) est imminent !
Fred Reichheld really needs no introduction, but here are some highlights. The founder of quantitative loyalty, Fred is best known as the creator of the Net Promoter® system of management used worldwide as THE loyalty predictor in business. According to The New York Times, he put loyalty economics on the map. But while he was trained in economics and is known for his work in quantifying the link between loyalty and profits, in this conversation Fred really wants us to focus on why it makes sense to treat people right. Listen in to hear why making shareholders rich is not the main purpose of companies – it is actually enriching people's lives. And wait until you hear his views on how NPS has been misused by many! About our Guest: Fred Reichheld is a Bain Fellow and founder of our Loyalty practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management. His work in the area of customer and employee retention has quantified the link between loyalty and profits. Fred's books, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001); The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) and The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press) have each become best sellers. In his most recent book, Fred reveals how NPS practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have used the Net Promoter System (NPS) to generate extraordinary results. He explains how NPS helps companies become truly customer-centric, unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors. WVU Marketing Communications Today: Marketing Legends is presented by the West Virginia University Reed College of Media, which offers renowned online master's degree programs in Marketing Communications.
- Apple Store in Strasbourg, France Vandalized Amid Riots - Facades 1.2: Michael Steeber's Apple Store App Gets an Update - Room to Grow for One of Apple's Smallest Store - Apple TV+ Cancels "High Desert" After One Season - Apple TV+ Cancels “Monster Factory” After One Season - “Invasion” Season Two Gets Premier Date - Sponsored by HelloFresh: Go to HelloFresh.com/mok50 and and use code mok50 for 50% off plus free shipping - Power what we do next for as little as $1 a month. Join the Mac OS Ken Test Kitchen at Patreon at Patreon.com/macosken - Send me an email: info@macosken.com or call (716)780-4080!
- Foxconn Way Misses Expectations Despite iPhone Strength - Apple Opening Online Store in Vietnam - Apple Touts App Store Money Made by Small Developers - Italy Probes Apple Over App Tracking Transparency - Apple Makes Second macOS 13.4 RC Available to Developers - Meta Killing Facebook Messenger App for Apple Watch at Month's End - Michael J. Fox Doc Hits Apple TV+ - Apple TV+ Posts Trailer for “The Crowded Room” - “Foundation” Gets Second Season Trailer and Premier Date - Steve Jobs Check and NeXT Card Sell at Auction - Apple Tysons Corner Moving on Apple Retail's 22nd Anniversary - Sponsored by HelloFresh - America's #1 Meal Kit: Go to HelloFresh.com/mok16 and use code mok16 for 16 free meals plus free shipping! - Power what we do next for as little as $1 a month. Join the Mac OS Ken Test Kitchen at Patreon at Patreon.com/macosken - Send me an email: info@macosken.com or call (716)780-4080!
- UBS and BofA Weigh-In Ahead of Apple Earnings - Evercore Analyst Worries Over Weakness in App Store - Report: Apple's High-Yield Savings Account Drew ~$1B in First Four Days - Apple Releases First Public Rapid Security Responses - Some See Delay in Apple's First RSR Updates - Apple TV+ Reportedly Orders Fourth Season for “The Morning Show” - Apple Tysons Corner is Shifting Locations - Sponsored by BetterHelp: Professional, licensed, and vetted counselors that you can trust. Get 10% off your first month at BetterHelp.com/MacOSKen - Power what we do next for as little as $1 a month. Join the Mac OS Ken Test Kitchen at Patreon at Patreon.com/macosken - Send me an email: info@macosken.com or call (716)780-4080!
- Apple Retail Opening Stores in Mumbai and Delhi Next Week - Bloomberg: Tim Cook to Attend Opening of Stores in India - 22 Companies Kept Away from Apple BKC in Mumbai - New Round of Apple OS Betas Out to Developers - Late April Sees Two Apple Watch Activity Challenges - Apple TV+ Announces Mid-Summer Return for “The Afterparty” - Steve Jobs Archive ebook on Steve Jobs Out Now - Sponsored by SimpliSafe: Get a free indoor security camera plus 20% off with Interactive Monitoring at SimpliSafe.com/macosken - Power what we do next for as little as $1 a month. Join the Mac OS Ken Test Kitchen at Patreon at Patreon.com/macosken - Send me an email: info@macosken.com or call (716)780-4080!
On this episode, we look back at 5 years of the Falcon Heavy and what that inaugural launch means today. The Tesla Roadster and Starman was iconic, and the double landing of both side boosters blew everyone's minds. After the 5th FH launch in January 2023, how far have we come? For me, it's a flaashback to my days working in Apple Retail, sitting in my car after my shift and waatching the inaugural launch. I've come a long way since then, and so have the entire space industry and especailly Human Spaceflight. Starship also had a major milestone with a static fire of the 33 Raptor Engines to produce the most thrust EVER produced by a single rocket. We go over what happened, what's next, and why its so important for space progress - including NASA's Artemis program. https://www.inverse.com/article/59721-spacex-starship-elon-musk-teases-100-person-cargo-bay-destined-for-mars https://www.spacex.com/vehicles/starship/ https://www.spacex.com/vehicles/falcon-heavy/ https://www.youtube.com/live/2kG4AbAcia0?feature=share&t=23908 Episode Topics: Falcon Heavy progress over five years since the first launch The inaugural launch of Falcon Heavy that brought Elon Musk's Tesla Roadster into space How working at Apple in the Genius Bar helped me learn about the connection of science and humans. Customer Support had made me a better engineer and problem solver Results of the SpaceX Super Heavy Static Fire and the most thrust EVER produced by a single rocket Why is SpaceX's Starship important for the future of space Here's to building a fantastic future - and continued progress in Space (and humanity)! Spread Love, Spread Science Alex G. Orphanos We'd like to thank our sponsors: Manscaped AG3D Printing Follow us: @todayinspacepod on Instagram/Twitter @todayinspace on TikTok /TodayInSpacePodcast on Facebook Support the podcast: • Get 20% OFF@manscaped + Free Shipping with promo code SPACE at MANSCAPED.com! #ad #manscapedpod • Buy a 3D printed gift from our shop - ag3dprinting.etsy.com • Get a free quote on your next 3D printing project at ag3d-printing.com • Donate at todayinspace.net #space #rocket #podcast #artemis #people #learned #launch #spacex #moon #science #mission #3dprinting #year #episodes #progress #content #nasa #talk #ideas #tothemoon #spacetravel #spaceexploration #interstellar #nasaartemis #artemis2 #dearmooncrew #dearmoon #solarsystem #luna #spacecraft #technology #spacetechnology #engineer #starship #starshipspacex #spaceforce #stem #artists #listenable Show less
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Hello everyone and welcome to another incredible episode of the Talk2Rami "Founder's Series" Podcast, where I interview movers and shakers, as to why they do what it is exactly they do! In today's episode, I had the pleasure of sitting down with Gwyn Dylan Krueger, the Senior Director of Customer Experience at Meetup Meetup is a global platform where people can connect with others and explore their interests. With nearly six years at Meetup under his belt, Gwyn has been instrumental in elevating the customer voice and using data insights and customer anecdotes to influence product and design decisions. Prior to Meetup, Gwyn worked in customer care at Apple Retail and helped support some of the busiest Genius Bars in the world, giving him the skills and experience to lead Meetup's efforts in creating a scalable and streamlined approach to support their large member base. Check out Meetup.com Get in touch with Gwyn: Discord: https://discord.com/invite/8WBqMwhCyH LinkedIn: https://www.linkedin.com/in/gbk12/ Instagram: https://www.instagram.com/spikechipmunk/
Join us for the AppleInsider show every Friday as we cover the latest Apple news and reviews for iPhone, iPad, Mac, Apple Watch and more. Tune in for special interview episodes and support the show monthly for an ad-free version and early access to episodes. Apple Podcasts: https://podcasts.apple.com/us/podcast/homekit-insider/id1515834398 Spotify: https://open.spotify.com/show/6NdU3vOKmP6pMpViTfM2ij Overcast: https://overcast.fm/itunes1515834398/homekit-insider Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5maXJlc2lkZS5mbS9ob21la2l0aW5zaWRlci9yc
- Apple Extends Repair Program for iPhone 12/12 Pro Units with Earpiece Issues - Employees Say Anti-Union Rhetoric Persists at Apple Retail - 50,000,000 Fans Can Still Be Wrong - Apple Marks 20th Anniversary of Shazam - Jennifer Garner and Apple TV+ Out of Bad Robot's “My Glory Was I Had Such Friends” - Apple TV+ Launches “See” Promotions Headed Into Show's Final Season - Apple Computer-A Sells at Auction for $677K - Sam Sung Apple Business Card and T-Shirt to Be Auctioned for Charity - Sponsored by Trade Coffee: Get $30 off your first order plus free shipping at drinktrade.com/macosken - Sponsored by Notion: One workspace for your whole team. Learn more and get started for free at notion.com - Power what we do next for as little as $1 a month. Join the Mac OS Ken Test Kitchen at Patreon at Patreon.com/macosken - Send me an email: info@macosken.com or call (716)780-4080!
Join us for the AppleInsider show every Friday as we cover the latest Apple news and reviews for iPhone, iPad, Mac, Apple Watch and more. Tune in for special interview episodes and support the show monthly for an ad-free version and early access to episodes. Apple Podcasts: https://podcasts.apple.com/us/podcast/homekit-insider/id1515834398 Spotify: https://open.spotify.com/show/6NdU3vOKmP6pMpViTfM2ij Overcast: https://overcast.fm/itunes1515834398/homekit-insider Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5maXJlc2lkZS5mbS9ob21la2l0aW5zaWRlci9yc
In this episode of The Remarkable Project Jay speaks with Gwyn Krueger, Senior Director of Customer Experience at social gathering platform, Meetup, about why 9/11 was the seed from which Meetup.com grew, how having options around showing up contributes to sustained engagement, and the importance of understanding the psychology of getting together in delivering valuable community experiences. For nearly six years, Gwyn Dylan Krueger has been a uniquely qualified leader at Meetup, a global online destination where people head to meet, make friends, find support, grow businesses, and explore interests. The network has been helping facilitate events for 20 years, with thousands now happening each and every day.Having started in the Community Support Team, Gwyn is now the Senior Director of Customer Experience. The role sees him showing teams they're capable of uncovering data insights and capturing customer anecdotes that can favourably influence product and design decisions, as well as delighting users. Working with them to create content and programming that helps Meetup Organizers unlock the value of their growing communities, Gwyn has been instrumental in elevating the customer voice within product releases and marketing efforts via these teams.His career history is testament to his loyalty and commitment to improved connection. Highlights prior to Meetup include years in customer care with Apple Retail, supporting the busiest Genius Bars in the world, an experience which has enabled Gwyn to lead Meetup's creation of a scaled and streamlined operational approach to support their vast member base.Remarkable TakeawaysWhy 9/11 was the seed from which Meetup.com grew.How having options around showing up contributes to sustained engagement.The importance of understanding the psychology of getting together in delivering valuable community experiences.Connect with GwynFind Gwyn on LinkedinExperience Meetup and how see it's celebrating 20 years of real connections via their website
Apple retail stores are filing for union status. One is already approved in Maryland. We discuss what a union is and how it will affect Apple and the retail store. From the perspective of former Apple Geniuses and Creatives at Apple retail, we aim to enrich our listeners with personal customer stories. Also, coverage of Apple news, live reactions during Apple Events, and so much more. We love to educate and talk about everything at Apple. We challenge you to Think Different.
It's shaping up to be a hot labor summer out there, we've got union busting, we've got strikes, we've got unions working together on this week's episode of Work Stoppage. First we check in on the union drive at Trader Joe's in Massachusetts, where the company has started its union busting campaign by violating the Button Clause of the NLRA. Next, we got exciting news this week as Workers United and CWA announced they will be working together on their efforts to unionize Apple Retail stores, starting in NYC. Truck drivers in South Korea have been on strike for the last week and have paralyzed commerce across the country as they seek fair minimum wages for all truckers. In LA, workers at the Genwa Korean BBQ chain signed their first contract after a five year organizing drive. Intelligentsia Coffee workers are joining the union coffee ranks in Chicago, as they have filed for union representation with the IBEW. Dollar General workers have been fighting back against the atrocious conditions at their stores with protests, walkouts, and mass resignations. Finally, we check in with the non-stop momentum of the Starbucks Workers United campaign, now pushing 150 unionized stores. Join the discord: discord.gg/tDvmNzX Follow the pod @WorkStoppagePod on Twitter, John @facebookvillain, and Lina @solidaritybee
Apple Podcasts: https://podcasts.apple.com/us/podcast/homekit-insider/id1515834398 Spotify: https://open.spotify.com/show/6NdU3vOKmP6pMpViTfM2ij Overcast: https://overcast.fm/itunes1515834398/homekit-insider Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5maXJlc2lkZS5mbS9ob21la2l0aW5zaWRlci9yc
Zach and Paul welcome Rob for an episode that John couldn't make --- Support this podcast: https://podcasters.spotify.com/pod/show/zach-burns2/support
Tune in to our HomeKit Insider podcast covering the latest news, products, apps and everything you need for a smart home. Subscribe in Apple Podcasts, Overcast, or just search for HomeKit Insider wherever you get your podcasts. Apple Podcasts: https://podcasts.apple.com/us/podcast/homekit-insider/id1515834398 Spotify: https://open.spotify.com/show/6NdU3vOKmP6pMpViTfM2ij Overcast: https://overcast.fm/itunes1515834398/homekit-insider Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5maXJlc2lkZS5mbS9ob21la2l0aW5zaWRlci9yc
Today we discuss #Glassdoor reviews from former and current #AppleRetail specialists and #Genius team members. Employees give Pros and Cons. Also, some quick #Apple news on #WWDC and 1.5 Million dollars stolen from Apple
Haley Bryant is a Venture Partner at Hustle Fund and the GM of Golden Wok, the holding company behind the b2b SaaS content marketing agency Animalz and the Superpath's content career community. Haley spent the first 5 years of her career at Apple Retail. She spent the following 5 years in startup customer success, first at I Done This, then at DC based Brazen and most recently leading ops as the COO of Animalz. Haley joined Animalz as Director of Customer Ops in 2018 when the company was $13m ARR. Haley began angel investing in 2020, writing her first check into a coworkers startup (Sacra) and joining Angel Squad as a member and then a team member in 2021. She has now made over 30 angel investments.
For this episode of HOW Conversations, Dov Seidman spoke with Angela Ahrendts. Angela is an incredibly inspirational person who has always endeavored to put heart and humanity at the center of business. Her list of accomplishments is long: she's the former CEO of Burberry, a former Senior Vice President at Apple Retail, she's also a member of the HOW Institute for Society's board of directors and she recently joined the Save the Children International as the Chair of the Board. Dov and Angela's conversation touches on leading with empathy and the importance of human connection at work.
Do you feel stuck in your career or in your life right now? Today's guest, Musa Tariq, felt lost at one point in his life when his parents died at around the same time, until a successful businessman gave him a piece of advice that changed the course of his life: “Do what you love and you'll do well in it.” Heeding the advice, Musa took an advertising job, which paid less than a job in finance. But every single day he went to work, he was the first and the last in the office – loving every minute of it. From there, Musa carved out a highly successful career path in brand advertising, having served in chief marketing roles at prestigious brands such as Airbnb, Ford Motor Company, Apple Retail, Nike and Burberry. Today, Musa Tariq is the Chief Marketing Officer of online fundraising platform GoFundMe. Here are some power takeaways from today's conversation: Where 80% of your time should be focused on The four things he learned from taking a step back The desire to do good in the world Finding great mentors Don't be afraid to ask for help. Episode Highlights: 4 Life Lessons From Leaving His Job If you're not having fun, you're not going to do well in what you do. But a lot of people tend to get stuck in their jobs or their career thinking that taking a step back means career suicide. They don't realize there is great value in taking a step back. When Musa decided to leave a job he didn't enjoy, he took with him these powerful lessons: First, you realize who are the people and what are the things that matter most. Second, there's a much bigger story in your head than it was in anyone else's. Third, you get to take time for yourself. Most of us are running a million miles per hour. But once you focus on long-term goals versus short-term gains, you learn to make better decisions. Lastly, taking a step back allows you to strip yourself of your identity so you can discover the real you. Asking for Help Research shows that people find it really hard to ask for help and that asking for help releases a chemical reaction similar to being punched in the face. However, the most successful people in the world ask for help. Obviously, you don't want to be annoying, but learn to ask for help at the right place and at the right time. We can't possibly know everything about everybody and everything in the world. It's just impossible. Asking for help is not a sign of weakness. It's okay not to know everything, because nobody really knows everything. Links to Resources: GoFundMe www.SharpeAlliance.com www.TheReinventionExchange.com RE:INVENT YOUR LIFE! WHAT ARE YOU WAITING FOR? Available on Amazon Books and Apple Books THE POWER OF REINVENTION Podcast on Apple, Google, Spotify, Anchor and more...
Charlotte Henry joins host Kelly Guimont to discuss changes to the rules around visiting UK Apple Stores and the new “new” head of PR.
Hey CX Nation,In episode #150 of The CXChronicles Podcast we welcomed Fred Reichheld, Bain Fellow at Bain & Company based in Boston, MA. Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future. Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world's leading experts on customer and employee loyalty. The best-selling author of four books on loyalty, he is a fellow at Bain & Company and founder of Bain's Loyalty practice, which helps companies achieve results through customer and employee loyalty. His latest book, coauthored with Bain's Rob Markey, is The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Harvard Business Press, 2011). In the book, Fred and Rob examine how NPS practitioners, including Apple Retail, Philips, Charles Schwab, Allianz, American Express and Intuit, have utilized this system to generate extraordinary results. They also explain how NPS helps companies become truly customer-centric, unleashing profitable growth by systematically converting more customers into promoters and fewer into detractors.Fred and Adrian also chat through The Four CX Pillars: Team, Tools, Process & Feedback to share some of the tips & tricks that have worked for Bain & Company as they've built & grown their business across the globe.**Episode #150 Highlight Reel:**1. Why making your customer's life better always drives profits & future growth 2. What drove Fred to create the Net Promoter Score (NPS) & why it drives innovation 3. Why high scoring NPS public companies outperformed the rest of the market4. How great leaders set their team up for success & create amazing places to work5. Speaking truth to create power and market dominance as you scale Huge thanks to Fred for coming on the CXCP and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Fred ReichheldClick here to learn more about Bain & CompanyIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future CX'ers & Customer Success pros to tune into our weekly show. Be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon! Reach out to CXC at INFO@cxchronicles.com for more information about how we can help you make customer happiness a habit!Support the show (https://cxchronicles.com/)
Welcome to the The Voice of Retail , I'm your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada For business leaders and marketers from around the world, author and Bain Fellow Fred Reichheld is a household name - even The Economist named him the “high priest” of customer loyalty. Today, I'm thrilled to sit down with the inventor of the Net Promoter Score to peel back the layers of the NPS v3.0, and the new era of customer loyalty in the post-COVID world. We talk about what 80% of marketers are getting wrong with Big NPS, Earned Growth and delve into his latest book “Winning on Purpose”. Thanks for tuning into today's episode of The Voice of Retail. Be sure to subscribe to the podcast so you don't miss out on the latest episodes, industry news, and insights. If you enjoyed this episode please consider leaving a rating and review, as it really helps us grow so that we can continue getting amazing guests on the show.I'm your host Michael LeBlanc, President of M.E. LeBlanc & Company, and if you're looking for more content, or want to chat follow me on LinkedIn, or visit my website meleblanc.co!About FredExpertiseNet Promoter System℠Sales and MarketingNet Promoter® for PeopleFred Reichheld is a Bain Fellow and founder of our Loyalty practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.His work in the area of customer and employee retention has quantified the link between loyalty and profits. Fred's books, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001); The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) and The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press) have each become best sellers.In his most recent book, Fred reveals how NPS practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have used the Net Promoter System (NPS) to generate extraordinary results. He explains how NPS helps companies become truly customer-centric, unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors. Fred is a frequent speaker at major business forums and his work on loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist. He is the author of eight Harvard Business Review articles on the subject of loyalty and he is also a LinkedIn Influencer, a member of a group of corporate leaders and public figures who are thought leaders in their respective fields.Consulting Magazine chose Fred as one of the “25 Most Influential Consultants” in its 2003 annual survey. According to The New York Times, "[He] put loyalty economics on the map." The Economist refers to him as the "high priest" of loyalty.Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978). Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career. Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast, The Voice of Retail, plus Global E-Commerce Tech Talks and The Food Professor with Dr. Sylvain Charlebois and the all new Conversations with CommerceNext podcast. Last but not least, check out my new YouTube cooking show, Last Request Barbecue!You can learn more about Michael here or on LinkedIn.
Fred Reichheld is the creator of the Net Promotor Score (or NPS). He is a Bain Fellow and the founder of their Loyalty practice, which helps companies achieve results through customer and employee loyalty. His work in the area of customer and employee retention has quantified the link between loyalty and profits. He's authored numerous best-selling books including The Loyalty Effect, Loyalty Rules!; and The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World. His work has been widely covered in outlets like The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist. Consulting Magazine chose Fred as one of the “25 Most Influential Consultants”. According to The New York Times, "[He] put loyalty economics on the map." The Economist refers to him as the "high priest" of loyalty. This episode covers key take-aways from his most recent book: Winning On Purpose: The Unbeatable Strategy of Loving Customers. In this podcast he shares: How too many companies misuse—even abuse—NPS Lessons from companies like Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit who get it rightWhy our historical view on capitalism is fading and why the emerging concept of capitalism will lead you to being truly customer-centric Why focusing on investor returns or even employee happiness is short-sighted And why establishing and truly living a core purpose is fundamental to your company's long-term success __________________________________________________________________________________________-Fred Reichheld__________________________________________________________________________________________Episode Timeline:00:00—Introducing Fred Reichheld + The topic of today's episode2:07—What made you revisit your idea of NPS?2:47—How are companies misusing NPS?3:54—Why do the ideas about focusing on various themes that aren't centered around the customer, never work out?5:25—Can you define the golden rule?6:22—How do you overcome the resistance to the language of what many consider "soft skill" language?8:28—What metrics should we be starting to embrace?11:10—Can you give us an indicator or metric that can help us gauge how much we're learning?12:54—What is the role of culture and values in this topic?15:40—Could you explain how capitalism fits into all of this?17:01—How can people follow, find and learn from you?__________________________________________________________________________________________Additional Resources: Company page: https://www.bain.com/our-team/fred-reichheld/Twitter: https://twitter.com/FredReichheldLinkedIn: https://www.linkedin.com/in/fredreichheldNewest Book: https://www.netpromotersystem.com/books/winning-on-purpose/
Fred Reichheld is the creator of the Net Promotor Score (or NPS). He is a Bain Fellow and the founder of their Loyalty practice, which helps companies achieve results through customer and employee loyalty. His work in the area of customer and employee retention has quantified the link between loyalty and profits. He's authored numerous best-selling books including The Loyalty Effect, Loyalty Rules!; and The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World. His work has been widely covered in outlets like The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist. Consulting Magazine chose Fred as one of the “25 Most Influential Consultants”. According to The New York Times, "[He] put loyalty economics on the map." The Economist refers to him as the "high priest" of loyalty. This episode covers key take-aways from his most recent book: Winning On Purpose: The Unbeatable Strategy of Loving Customers. In this podcast he shares: How too many companies misuse—even abuse—NPS Lessons from companies like Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit who get it rightWhy our historical view on capitalism is fading and why the emerging concept of capitalism will lead you to being truly customer-centric Why focusing on investor returns or even employee happiness is short-sighted And why establishing and truly living a core purpose is fundamental to your company's long-term success __________________________________________________________________________________________-Fred Reichheld__________________________________________________________________________________________Episode Timeline:00:00—Introducing Fred Reichheld + The topic of today's episode2:07—What made you revisit your idea of NPS?2:47—How are companies misusing NPS?3:54—Why do the ideas about focusing on various themes that aren't centered around the customer, never work out?5:25—Can you define the golden rule?6:22—How do you overcome the resistance to the language of what many consider "soft skill" language?8:28—What metrics should we be starting to embrace?11:10—Can you give us an indicator or metric that can help us gauge how much we're learning?12:54—What is the role of culture and values in this topic?15:40—Could you explain how capitalism fits into all of this?17:01—How can people follow, find and learn from you?__________________________________________________________________________________________Additional Resources: Company page: https://www.bain.com/our-team/fred-reichheld/Twitter: https://twitter.com/FredReichheldLinkedIn: https://www.linkedin.com/in/fredreichheldNewest Book: https://www.netpromotersystem.com/books/winning-on-purpose/
There is a pretty bad article out on how Apple treats its retail hourly employees. We know retail can be brutal but it seems some employees are having a very rough go of it. One of our GNC family members is having a challenging time. I want to draw your attention to Sam Garcia's resume. … Continue reading Apple Retail Employees are Struggling #1572 → The post Apple Retail Employees are Struggling #1572 appeared first on Geek News Central.
There is a pretty bad article out on how Apple treats its retail hourly employees. We know retail can be brutal but it seems some employees are having a very rough go of it. One of our GNC family members is having a challenging time. I want to draw your attention to Sam Garcia's resume. … Continue reading Apple Retail Employees are Struggling #1572 → The post Apple Retail Employees are Struggling #1572 appeared first on Geek News Central.
“You're especially designed to do something because no one's here to do nothing.” Emily Chang We are all part of something bigger than ourselves, the larger community. Better and functional communities are not built in a day but rather, it is about consistently performing acts of service that uplift others. Emily Chang has been enthusiastic about supporting and building her community, and says it is not so much about the big things, but rather, it is the small acts that really contribute to a thriving community. Emily Chang is the CEO of McCann Worldgroup, China. Prior to accepting this new role, she took a year off to write a book called The Spare Room, the topic of her first TEDx Talk. Before that, she served as CMO for Starbucks China, where she cared for the teams that helped open the first Starbucks Roastery outside of Seattle and commercialized the brand's digital gifting and delivery programs. Lotus (Chapter five) lived with Emily's family while she worked at Starbucks. A strategic business leader with over 20 years of experience, Emily is known for globalization, cross-cultural team leadership, and innovative brand building. Recognized for her ability to drive change and renew organizations, Emily approaches opportunities with an entrepreneurial mind set to establish a culture, set a vision, and build capability. She is known first and foremost as a people leader and team builder. Prior to Starbucks, Emily was the Chief Commercial Officer for IHG, Greater China, where she looked after 320 hotels and an extended team of 5,200 members. While she was at IHG, Emily's family cared for five kids, including Teo (Chapter four). Moving to Shanghai in 2011, Emily led the marketing organization that established the face of Apple Retail in Asia Pacific. While working at Apple, Emily's family cared for three young people, including Jaesin (Chapter three). She first developed her General Management, Marketing and Brand expertise at Proctor & Gamble. Five young people shared her spare room in the 11 years that Emily worked at P&G. Today, Emily sits on the board of SOS Children's Villages and has spoken at select conferences and events, including the Fortune Most Powerful Women's Summit in Hong Kong, C2 in Montreal, and has delivered three TEDx Talks. In her free time, Emily loves to teach, read, and write. She challenges herself to learn a new “big thing” every year (2019 was all about the book, and she's spent much of 2020 straddling a cajon drum). Most of all, Emily enjoys spending time with family: her husband of 20 years, her 12-year old daughter Laini, Holly Berry their rescued mutt, and Jellybean, their pygmy hedgehog. In today's episode, our guest will talk about how she found her positive thing that contributes towards her community. She will also discuss her book and what it entails. Listen in! Social Media Handles: Author Website: https://social-legacy.com/ LinkedIn: https://linkedin.com/in/emilychang8621 Facebook: https://www.facebook.com/emily.chang.925602 Instagram: https://instagram.com.thespareroombook The first thing is that for me, it's never been about work life balance but about work life integration. [4:11] As I've gotten older, one of the things I realized was I had an opportunity to better integrate my personal life with my professional. [4:36] We always had these kids in our spare room and it was something that we certainly didn't hide, but also didn't really bring to the forefront either. [4:42] As we identified the spare room as a social offering to our community, we started to realize that talking about it isn't really about ego. [5:14] We embraced the idea of talking about the spare room with a TEDx talk and then took a year to write the boo [5:36] We believe this builds into our community and pays tribute to each of the people that we've had the privilege of sharing our spare room with. [5:43] You don't have to do very big things but something that you are specially designed to do that will actively support and build into your community, however you define it. [5:53] I don't think it's the best use of time to try and convince somebody else of your thing, everybody will come into it on their own. [7:28} If everybody starts identifying their offer and their offense, we can create communities that go after improving their communities. [7:43] I did a talk a few years ago called ‘The power of And,' which was all about the power of paradox and how you can take two ideas that seem in congruent and find the mutuality in the middle of them. [9:26] Sometimes we look at people who look like they've arrived and it looks like they have it all togetherand think that they have these intentions but usually it's not [10:26] It doesn't always have to be intentional or some grandiose gesture, sometimes it's your heart saying, I can do something about this. [11:07] We are capable of so much more than we can possibly imagine but we don't have to go after the grand gesture or the fully designed, well orchestrated, intentional, purpose driven thing. [11:27] We can do what helps us feel like we're doing something positive and when you find that moment, then you've hit on something where you can naturally add value to your community. [11:40] You want to position yourself in a way to maximize the value contribution that you can leave in the place around you without the risk of falling into the ego trap. [14:21] Commercial break. [15:40] When we talk about community service, or CSR, sometimes it feels like something that has to be sacrificial and that is human nature. [17:54] If we take an abundance mindset where we want to contribute more than we consume. We want to leave something more than what we've taken from this world. [18:06] The format of the book is written in very much a self reflection, action-oriented mindset and I don't want this to be a book but a movement. [18:58] If this can become something that's good for the world which helps people articulate how they contribute more than they consume, then that is something that I would feel really good about. [19:34] I do believe people are good and generally want to contribute more than they consume but may not know where to direct that attention or what they can [19:44] The construct of the book is a Venn diagram where in chapter one, you've got your offer and the second chapter talks about offense, then chapter three is the intersection of 1 and 2. [20:00] Chapters four and five talks about the action plan and the last part of the book is about, what I want to look back on that can have people say something about me after I've passed. [21:38] I've always believed that defining the end state helps you become much more intentional, with your time, priorities, and your investment. [21:54] There's positive power in positive words so we want to define the things that we're good at and embrace [23:56] Nobody should do nothing and nobody wants to do nothing, so feel empowered even if you do a small thing. [25:48] People came from very ordinary and said, I think I can go do something about this and they ended up changing the world for somebody. [26:14] …………………..….. TopDog Learning Group, LLC is a leadership, change management, and diversity and inclusion consulting firm based in Orlando, FL, USA but with “TopDoggers” (aka consultants) throughout North America and beyond. They focus on training programs (both virtual and face-to-face), keynotes and “lunch and learns,” group and 1:1 coaching, and off-the-shelf solutions. One such solution is their Masterclass on The Top 3 Strategies to be Resilient in Times of Change. This thoughtful self-paced online training will guide you through three tactics you can immediately use to—not just survive—but thrive when change comes at you. Use the code RESIL50OFF for 50% off the program! Just go to https://bit.ly/3a5mIS6 and enter the code RESIL50OFF, in all capitals, to redeem your 50% off coupon. The link and code will be available in our show notes for easy access.
We give our feedback on iOS 15 and what we like. iPhone 13 news and feedback from users. Finally, Apple Store employees receiving $1000 in bonuses News, thoughts, and education from former Apple employees. Teaching our listeners about their Apple devices. We challenge you to THiNK DIFFERENT! Twitter: ThinkDiffPod Instagram: ThinkDifferentPodcast Youtube: Search Think Different Podcast Facebook: Search the same thing!.
BetterCloud CEO David Politis talks with Rick Heil, Vice President of Technology at MERGE. They talk about how his drive-time radio and Apple Retail experience helped him land his first job in IT (3:15), the challenges of acquiring a company and moving from O365 to Google Workspace during the pandemic (22:16), and how much SaaS has changed things in the years since Heil ran a mail server on a single Mac Pro (38:15). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
Our discussion on Apple retail Stores running a test program to allow employees to spilt there time between online and retail. The Magsafe Battery pack thoughts. Masks return to Apple Store. Finally, our rundown of 2021 so far and new products left for this year. News, thoughts, and education from former Apple employees. Teaching our listeners about their Apple devices. We challenge you to THiNK DIFFERENT! Twitter: ThinkDiffPod Instagram: ThinkDifferentPodcast Youtube: Search Think Different Podcast Facebook: Search the same thing!
Arnaud et Anthony parlent du « credo », le petit guide du parfait salarié d'Apple Retail. Anthony se retient très fort de chanter l'autre credo, et c'est mieux pour vos oreilles. Arnaud enregistre depuis une « alcôve », et c'est tant pis pour vos oreilles.RéférencesLe « credo » original (2009) :Apple Retail, une expérience enrichissante.Nos collaborateursChez Apple, nous pensons que nos collaborateurs sont une ressource inestimable.Nous aimons travailler avec des personnes dynamiques, intelligentes et intéressantes, passionnées par l'univers Apple.Nous offrons un cadre de travail stimulant, conçu pour que vous puissiez vivre une expérience professionnelle unique et acquérir des compétences qui vous serviront toute la vie.Nous sommes pour l'innovation et le changement.Nous savons profiter de notre diversité, de nos talents uniques et de notre passion pour renforcer notre image dans le monde entier.Nous sommes une communauté au sein de laquelle les relations intéressantes, la communication ouverte, les découvertes, les progrès et les évolutions enrichissent chaque jour nos vies.Notre clientèleNos magasins ont été imaginés pour susciter l'engouement pour nos produits et fidéliser nos clients.Nous cultivons en toute occasion les relations du public avec Apple : le lancement d'un nouveau produit, l' achat (sic) ou bien les services personnalisés.Nous nous impliquons avec enthousiasme auprès de nos consommateurs, nous leur faisons découvrir les technologies et leur montrons tout ce que nos produits peuvent apporter à leurs vies.Nous faisons au mieux pour inspirer nos clients à chacune de leurs visites, pour que nos magasins soient un endroit convivial où il fait bon acheter, apprendre, créer, obtenir de l'aide et revenir.Nous mettons tout en œuvre pour offrir aux utilisateurs des expériences enrichissantes qui leur permettront de profiter au mieux de nos technologies et de repousser leurs limites.Nos engagements au quotidienNous nous conformons aux « Apple Steps of Service » pour chacun de nos contacts avec la clientèle.Nous impliquons nos consommateurs en facilitant les séances d'essai et la découverte de nos produits.Nous sommes toujours au fait des dernières technologies Apple et les intégrons dans la mesure du possible.Nous gagnons la confiance des clients en leur recommandant des solutions qui répondent à leurs besoins, que ce soit à la maison, à l'école ou en entreprise.Nous allons au-delà des attentes de nos clients en leur proposant des entrevues brèves, personnalisées et efficaces, que ce soit au Genius Bar, pour une Formation personnalisée, une séance de Shopping personnalisé ou un rendez-vous en atelier.Nous considérons notre programme One to One comme la meilleure façon d'aider nos membres à s'équiper, à se former et à se lancer.Nous créons une communauté grâce à des programmes passionnants pour tous les clients, comme des événements spéciaux, des ateliers pratiques et des programmes personnalisés pour les jeunes, les enseignants, les professionnels et les nouveaux venus sur Mac.Nous utilisons Net Promoter pour analyser l'expérience des employés et des clients et identifier les services à améliorer.Nous encourageons un dialogue ouvert avec nos collaborateurs et notre public afin d'échanger des idées qui nous permettront d'améliorer nos magasins, nos procédures et nos performances.Nous considérons chaque problème rencontré par un consommateur comme une occasion de faire valoir nos qualités. Nous écoutons et répondons immédiatement à toutes les remarques des clients en prenant en charge personnelleme Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.
Season 8, Episode 2 - I Always Gravitate Towards Joy - Christina Mace-Turner, Founder + CEO of Mab & StokeWELCOME TO SEASON 8! We're honored that you're here with us and very grateful to have you as a listener.About Christina Mace-Turner Christina Mace-Turner is the founder and CEO of Mab & Stoke, a plant-based innovation and wellness company. She is one of Entrepreneur magazine's top 100 women in business, a product designer, brand builder, startup investor, and advisor. Previously she co-founded and served as Chief Executive Officer of True Botanicals, a direct to consumer personal care brand focused on developing and distributing high performance plant-based solutions for skincare. She previously founded and led Apple's global Business Affairs team, providing global strategic content planning and partnership development/management with key international media companies and top global App Store developers for Apple's Marcom group, including Apple Retail, Apple Re-Sellers, Apple.com, Apple Online stores, Direct Marketing, Packaging and Events. She then led global content strategy for Apple's Planning team where she was responsible for providing global market insights and creating, leading and directing the content strategy for Apple's Marcom group for all products in all markets. After Apple, Christina built and led Flipboard's Partnership team, securing a top tier portfolio of global partners for the company, taking Flipboard from 2M to 90M users. Prior to Apple and Flipboard, Christina focused on intellectual property law at Loeb & Loeb, LLP in NY. She earned a BA in visual arts & semiotics with honors from Brown University and a JD from NYU School of Law. She is a 2011 Henry Crown Fellow of the Aspen Institute and a member of the Aspen Global Leadership Network.Connect + learn more about Christina: Website, Clubhouse, IG + Mab & Stoke IGKlay's NoteWant more information on our custom meditations? Email: Assistant@PlanAwithKlay.com.If you're looking for a cool scripted podcast drama, check out Venice HERE by Marisa Bramwell.Thank you for listening to Season 8 of Plan A Konversations! Share your thoughts and follow Klay on your favorite social media: @PlanAwithKlay and use the hashtag #PlanA101. Want more Plan A? Subscribe to Klay's website: KlaySWilliams.com.If you've been motivated, inspired and called to action by this podcast, please consider contributing with the link provided below. Support the show (https://paypal.me/PlanAEnterprises?locale.x=en_US)
Apple retail stores celebrated 20 years this week. We watch Steve Jobs show us the original tour of the Apple Store. Original articles on the opening of the store and our opinions of the impact Apple Stores had on Apple. ApplePodcasts: https://apple.co/37Z2VDW Spotify: https://spoti.fi/3oV36pR Stitcher: https://bit.ly/3kL0lVG Google Podcasts: https://bit.ly/3e5GFJv Pandora: https://pandora.app.link/sJDWIDzKYab Amazon Music: https://amzn.to/3e4d2Z2 News, thoughts, and education from former Apple employees. Teaching our listeners about their Apple devices. We challenge you to THiNK DIFFERENT! Twitter: ThinkDiffPod Instagram: ThinkDifferentPodcast Youtube: Search Think Different Podcast Facebook: Search the same thing!
This is part 2 of my interview with Chris Chapo. Chris has never been a CMO but he has overseen analytics at a number of organizations including Apple Retail, JCPenny and now Amperity. In this part we explore Chris's take on analytics and what he feels CMOs need to know.This is the free edition of Marketing BS. Part 1 was available to subscribers on Wednesday.TranscriptEdward: This is part two of my interview with Chris Chapo. Today we're going to dive into his data analytics insights and how they can help CMOs. Chris, let's start with this question, is data science the future of business?Chris: I personally don't believe it is, which is kind of funny given the fact that I am a data person, and I self-proclaimed “data scientist”. I'd say taking an evidence-based approach to understanding business problems and solving business problems, to me, that's the future of business if you want to be scalable and sustainable in the future. Data science is just one of the methods you might use to achieve that vision. Edward: What's another example? What are examples of evidence that's not data science?Chris: Sometimes people look at data science as the fancy statistical model which will say let me predict the future and the outcome of what's going to happen, which could be one approach. But I'd say another simple approach to creating evidence is doing experimentation. If you've got two different potential marketing treatments that you may want to show to consumers and you're not sure which one is going to be the most effective, try it out. The confidence you'll have in that will overcome any sort of doubt you may have and a statistical model which says, well, this person should get message A with 0.76 accuracies, and this person should get message A with 0.72% accuracy. You're like, how do you interpret that? Oftentimes, experimentation is a great example of how to do that. Another one that I find really helpful is bringing consumer insights and what you would call traditional research to bear and combining that with data analytics and data science methods. An example of something where I've seen these people really successful is creating behavioral-based segmentations where you talk to your consumer base about attitudes and beliefs. But at the same time, build statistical models to predict which segment a person may be a member of. That's useful when you want to personalize two people based on their segments versus just create personas that are interesting but not necessarily actionable. Edward: Why is that not data science? Is it data science only when you look at purchase data? But as soon as you do external research data, it stops becoming data science and it starts becoming something else?Chris: I think data science by itself, honestly, is a very overloaded term. It can mean a lot of things to different people, and as such, then it means nothing per se because there's nothing that's specific. But one of the methods that I think most people traditionally think about for data science is the more purchase-based activity drives it or signals such as do I click on something, what did I do on a website? Thinking about it, more focused on propensities and predictions about activities versus understanding someone's core beliefs. One could say—and there are some examples where people I was training—try to approach and model people's emotional states and understand some of those few more “data science” methods. But it's usually not the mainstream when people talk about data science. Edward: Chris, what do you do for long feedback cycles? In short feedback cycles, you can run experiments; or you have the results, you can look at the inputs and the results, and you can run all sorts of data models. What about things that have long feedback cycles? Things around hey, I influence you now and you buy a car two years from now based on the stuff I'm doing for you now. Is there anything that data science can help in trying to understand those long feedback cycles?Chris: I'll give you a couple of thoughts. Of course, data science is not a panacea. It doesn't solve all problems. But one thought of how to approach some of those long feedback cycle problems are creating leading indicators. Actually, doing some analysis understand, yes—to your point—maybe this outcome I want to predict is something which will take a couple of years for it to play out. Customer lifetime value is a great example of that. It takes a while to actually observe it or even products where there's a long purchase cycle. But is there something where we can do an analysis first off to say, usually, people who have higher lifetime value—or in the case you just mentioned—who do go on to buy a car? These are some of the behaviors they exhibit first. While it won't necessarily be 100% predictive, but focusing on experimentation on those leading indicators and using that to help (to your point) to take your best guess using data on if I continue doing more of this thing, this will help us drive something in the future. I'll give you an example of this that wasn't a team that I lead, but it is something I learned when I was in Intuit. One of the things that they wanted to do was get people to go from trial members of QuickBooks online to full paying members. That usually takes a period of time to actually show up. It takes 30, 45, or 60 days. What the team did when they did some analysis is realize, if I can get people to do this one little action within their first seven days, that has a high correlation to someone converting to being a full paying member. They had teams who were focused on driving that little behavior, which was connecting to your bank account. Again, they would have entire teams focused on experimentation to drive that, and how can I get that rate higher? What are the things I could do? Because they knew that it would pay off in the future.Edward: Do you run into selection effect problems? You do that correlation, not causation. I imagine that 100% of people who are paying members connected it to their bank account, but that does not necessarily mean that connecting your bank account leads to payments. It could be that it's the other way around. Chris: Yeah. I think that's one of the challenges with this. This is why an example of that, the team would go back and validate that. Those people who did that action did have a higher spend than people who didn't. But to your point, the question selection buys come in. There are a couple of different methods that one could do to help address that. In this example, because we're selecting who gets this potential treatment versus those who don't because this is an online product, you can validate that in a true AB test fashion. Now, this scenario is not quite as easy. One of the things that I'd seen teams apply are things like propensity analysis where you may not necessarily be able to have a control group, but can look statistically to say this person who does an action that we hope is a positive one or experience is something different, can we find somebody who's very similar to them in terms their past purchase history and use that as a pseudo control group.But it's still not necessarily (I would say) as solid as a lot of the statisticians in the world would like. That comes to one of the pieces that back to this concept of data science is important is not getting super caught up in just the 100% accurate solution, but what is good enough to drive a better business result than we've seen in the past? And how can I make sure that this is not that we want to have random chance to spare only success measures, but how is this better than our other approaches, and can we get better over time? Those are a couple of examples. Edward: I definitely buy that. I think that a lot of the issues with academia is they're trying to get to the right answer. Whereas in a business, the right answer is not what you need. You don't need to know the exact right answer, you just need to know a better answer than what you were doing before. You spend a lot of your time in retail. Let's talk a little bit about retail loyalty. How do you measure loyalty in retail?Chris: That's a great question because most people will measure loyalty based on how much people spend or likely to spend. Honestly, I'll protect the guilty here. There's a cable company that I use, which I spend a lot of money with but I do not like the cable company. I am not loyal to them. And if I had another choice that provided the same level of service in terms of speed, bandwidth, and all those things, I would in a heartbeat choose something else. Oftentimes, how I think about loyalty—particularly in the retail sense—is when you're able to build a strong emotional connection between the consumer and the brand. That connection where people—you've heard the net promoter scores, one surrogate of an example of how to measure that. But if you're so connected, I love this brand so much. I will choose them above others. There's something specific about them that makes me want to buy from them. That to me is an example of when you've got that loyalty. The hard part is how do I measure that? How do I create a system to instrument that? But to me, if you can do that, that to me is a north star for retail analytics. Edward: The finding loyalty as a positive emotion rather than the lack of a negative, you're splitting out the loyalty that is I'm going and searching for this thing versus the loyalty that comes from lock-in. Chris: Yes. I would say it's loyalty, I'm going out to search for what I love in this thing. If I had a choice, I would choose this over others. That to me is that connection. You see it, oftentimes, anecdotally when people talk about their favorite brands, they talk about how it makes them feel. I'll give you an example, I used to love Virgin America. That was my favorite airline. I would choose them over others because of how they treated me as a flyer.For certain people, that emotion isn't important. They may choose something else. They may choose Southwest because they want to feel like a smart savvy flyer, not an emotional connection on what they feel when they experience the brand. To me, it's really around that emotional feeling that, quite honestly, can be difficult to measure, but it is really important, and you know when you've got it. Edward: Can you measure with the price premium? I imagine most people when they fly, find the airline that's going to take them to the place they need to go, at the time they need to go, and then they choose based on price. Whether it's $100 or $99, they end up going with the $99 one. You imagine the more they're willing to pay to go to that $100 one, $110 one, or $200 one. Is that the measurement of how much loyalty there is?Chris: It might actually broaden it. Instead of it being a price point, it's just general friction. One area of friction could be paying more. Another could be—in this example we're talking about the flights—I'm willing to take a connection even if the prices are the same. I'm willing to have a layover because I love this brand, and I want to be part of the experience. Even though I know that there is someone who flies there directly. There could be other pieces as well. You think about the friction side of things if you have a bad experience with a company. Going back to this flight example, say that your connection flight was canceled and you're sitting there at the airport. You may be more willing to forgive that bad experience if you have loyalty to the brand versus if you don't.I actually broaden it to the friction or the discretionary friction you may be able to deal with. The more you're able to deal with it potentially, the higher you have loyalty to the certain brand. Edward: Can you quantify that? Because I imagine things like willingness to do a stopover on a flight, there's a dollar value you can calculate. Someone is willing to accept that stopover versus going direct. Most of those friction things, things that you can put a dollar value on until you eventually get to the point where hey, there's a number that we can put on the loyalty of any given customer?Chris: That's an interesting question. I haven't thought about it in the macro sense. But I think in very specific examples, one could do this. I'll give you an example back in my Apple retail days. One of the big challenges that people face—particularly in the 2007–2011 timeframe—was the stores were busy and getting help could take a long time. We were able to quantify the impact that having to wait for help, whether it be the genius bar or whether it being for help to purchase, actually had on someone's—we used the net promoter score methodology—likelihood to recommend the store experience. For those people who had prior great experiences, the negative effect didn't impact as much as people who were either newer to the store experience or had prior negative experiences.Edward: First impressions matter. If you make a great first impression on your customer, that first impression can be sticky and get you through some bad experiences down the line. Chris: Oftentimes, the people remember how you ended the experience first, then how you began the experience, and then everything in between. There's some research done—and I feel bad I don't have it off the top of my head—by some folks who were studying the impact of lines and how people had the experiences. But the ending mattered more than the beginning in individual experience. Edward: In terms of multiple experiences, are you always better than to invest in those early customers rather than a customer that's been around loyally? It's almost like if a customer's loyalty, that's the one that you'd least need to invest in?Chris: I'd thought about this in three buckets. There are your best customers, your almost best, and then everyone else. Oftentimes, I advocate spending enough on the best customers to keep them there. That is because if you have enough bad experiences, they're going to fall down. We've all probably experienced things like that company used to be great, but they're not great anymore. Enough to keep in there, but it's that next year, the next best that I personally would say you should invest more in. Edward: Chris, is it the best though, or is it the new customers? Because it sounds like you're saying before is that first impression really, really matters. Chris: Next best could be (to your point) the first impression for folks. We know that based on the channel of acquisition, the profile of this customer that they are likely to be, they would be on the path toward best customers. Treat them at the very beginning really well. Or could be people who've been around with you for a while who are starting to increase their purchase frequency, but they haven't necessarily got to that loyalty phase. I wouldn't say that I would choose either over the other. Going back to this concept experimentation, to actually try it, you don't know which one you're going to have the most leverage with. Honestly, I would say—at least my experience from most retailers—you're going to need to balance the acquisition component and your first impression with customers and so forth with those who are buying from you but aren't necessarily up at the top. You'll need to invest in doing both of those. Edward: What are those key metrics? You mentioned NPS, but other metrics that retailers should be using to predict or to be optimizing against to make sure their customers are loyal?Chris: I think the net promoter score is definitely a simplistic measure to use and it's fairly effective. Particularly in driving closed-loop operational improvements around customer experience. That's definitely a key one. Another one that I am a big proponent of is predictive customer lifetime value. Although it can be difficult to understand and interpret. It's really helpful and a barometer to say here's what we think at least the future spend will be. One area that takes a little bit of time to suss out, but if you can actually—for an individual brand—understand those emotional benefits that someone gets in your brand and find a way to measure that. That's another great way to experience this. Edward: What's an example of that?Chris: An example would be—going back to my Virgin example because they're the longer around. Imagine one of their things—the emotional benefit is—makes me feel special and welcomed. Maybe that's the emotional benefit. I'm just supposing that.Edward: Is it market research then? It's a matter of asking your customers survey questions and figuring out which of those answers matter?Chris: Which are the answers that matter, and there's an approach where you can figure that quantitatively through stated importance versus derived importance on these emotional benefits. You can either ask them (to your point) on an ongoing basis or if there's a way to actually—going back to leading indicators—measure that in a different fashion. That can be interesting. The question would be I don't know necessarily how to genericize that because a lot of that has to do with each individual customer and brand. That's why I would think through that. Edward: But it's a matter of the generalized way to ask a bunch of questions, run correlations, and which of those questions end up being leading indicators of the left-hand value of success in the future and then optimizing towards those questions. Chris, this has been great. Can you talk a little bit before you go about what your quake book is and how that changed the way you thought about the world?Chris: The book that stands out for me is a book called Tribal Leadership. Why that's important is it goes back to the example I shared with JCPenney and a few other examples I've had. The team that you're working with—the tribe that's trying to drive change in a company or drive success—matters probably more than the actual strategy of what the company is, at least in my opinion. Because I'm a big believer that teams that are motivated and work well together can solve any problem. Again, that's kind of [...], to some degree. It's something that I‘ve actually experienced personally in my life. What I love about this book Tribal Leadership is it talks about different levels of organizations. Starting with what they call level one, which is like prison gangs and tribes that happen there where they say things like, all lives sucks. All the way up to the very top level words like nirvana and flow. It's that one group you work with where everybody is just completing out their sentences, understand how to work together effectively. It's that once in a lifetime opportunity. What I love about this book is it gives you concrete examples of—if you're in a level two or three group—how do you get to the next level. And what are some tips and tricks to help you as an organization grow? I read this book first when I was in Intuit, it helped me as a leader understand that the craft of my work—which is analytics and data—is important. But what was more important is how to create a tribe or team that is successful and can drive the future. That's my quake book. Edward: Thank you so much, Chris. This has been fantastic. I really appreciate your time today. Chris: You're welcome. Thank you very much too. This is a public episode. 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Soda Says, a curated consumer electronics retail platform, launches in the U.S. Grace Gould has spent her life thinking about the intersection of retail and tech. She started out in Apple Retail, and then moved on to Index Ventures where she worked on early stage investments. She then worked at PCCH International as the VP of Global Retail Strategy, working with companies and hardware makers to develop, manufacture, package and distribute products.
We have our Robot and Unicorn Holiday Party a little bit late, as Kathy had some cider before and Alex drinks her Diet Coke and Vodka. Kathy talks about a Murder Mystery party that they had years ago. We also talk about which Apple Executive we would be and that leads down a rabbit hole to talking about Apple Retail and how we think it should be fixed.Links for the show Supercomputer Fun Home Mobius Strip Kathy's Links Twitter Instagram KathyCampbell.com TheUnicornSidekick.com Alex's Links Twitter Instagram Supercomputer YouTube
“Rob Black & Your Money” - Radio Show July 15 – KDOW 1220 AM (7a to 9a). Topics include CFP Chad Burton, Patrick O'Hare, Apple, retail sales and more See omnystudio.com/listener for privacy information.
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