Podcast appearances and mentions of katie dill

This is a special episode of the podcast where I've curated my favorite interview questions that guests have shared, among over 100 podcast guests. Whether you're a hiring manager, currently interviewing, or simply intrigued by the creative and perceptive questions that top product leaders rely on to find top talent, these questions offer unique insights into the strategies and philosophies that shape successful interviews.—Brought to you by Sendbird—The (all-in-one) communications API platform for mobile apps | Eppo—Run reliable, impactful experiments—Find the transcript for this episode and all past episodes at: https://www.lennyspodcast.com/episodes/. Today's transcript will be live by 8 a.m. PT.—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, you'll hear from:(00:00) Lenny(03:21) Eeke De Miliano(03:57) Geoff Charles(04:31) Shishir Mehrotra(08:44) Yuhki Yamashita(09:56) Katie Dill(10:36) Karri Saarinen(11:02) Camille Hearst(11:28) Jiaona Zhang(12:43) Noah Weiss(13:10) Ben Williams(14:41) Meltem Kuran Berkowitz(15:29) Paige Costello(16:13) Nikhyl Singhal(17:51) Ayo Omojola(18:20) Scott Belsky(19:17) Lauryn Isford(19:46) Paul Adams—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Katie Dill is the Head of Design at Stripe. Previously, she was Head of Experience Design at Airbnb and Head of Design at Lyft. Katie has been named one of Business Insider's 10 People Changing the Tech Industry as well as one of Fast Company's 100 Most Creative People in Business and received the Girls in Tech “Creator of the Year” award. In today's episode, she shares:• What makes a design great• Advice on building high-performing teams in hyper-growth environments• A pivotal lesson in leadership she learned at Airbnb• Stripe's focus on quality and how it's tied to growth• A formula for removing organizational friction• How to increase productivity• What to look for when hiring a designer—Brought to you by Sidebar—Catalyze your career with a Personal Board of Directors | Jira Product Discovery—Atlassian's new prioritization and roadmapping tool built for product teams | OneSchema—Import CSV data 10x faster—Find the transcript for this episode and all past episodes at: https://www.lennyspodcast.com/building-beautiful-products-with-stripes-head-of-design-katie-dill-stripe-airbnb-lyft/—Where to find Katie Dill:• X: https://twitter.com/lil_dill• Threads: https://www.threads.net/@lil_dilly• LinkedIn: https://www.linkedin.com/in/katie-dill-79168b3/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Katie's background(04:47) Katie's pivotal leadership moment at Airbnb(10:55) Advocating for design ROI(16:07) Stripe's quality focus(17:50) Stripe's vast scope(18:45) How design enhances utility(21:39) Defining beauty and its role in product growth(26:19) Operationalizing quality(28:44) Katie's insights from dialogues with diverse organizations(34:47) 15 Essential Journeys: Stripe's method for holistic UX understanding and unified vision(44:35) Stripe's PQR quality review(46:25) Stripe's prioritization philosophy(48:29) Measuring impact beyond metrics(50:28) Performance = potential – interference(54:09) Building and managing large teams(1:01:46) Removing interference at Lyft: a practical example of Katie's leadership impact(1:06:10) Stripe's physical workspace design(1:07:41) Embracing bold ideas(1:11:07) Qualities of great designers(1:15:15) Stripe Press(1:19:19) Katie's parting wisdom(1:23:17) Lightning round—Referenced:• Beauty: https://www.amazon.com/Sagmeister-Walsh-Beauty-Stefan/dp/0714877271• Terry (Olivia Colman) and Richie peel mushrooms—scene from The Bear: https://www.youtube.com/watch?v=f7D8THR_osU• Building a culture of excellence | David Singleton (CTO of Stripe): https://www.lennyspodcast.com/building-a-culture-of-excellence-david-singleton-cto-of-stripe/• Figma: https://www.figma.com/• The Creative Act: A Way of Being: https://www.amazon.com/Creative-Act-Way-Being/dp/0593652886• Quote by Robert Henri: https://www.goodreads.com/quotes/43397-the-object-isn-t-to-make-art-it-s-to-be-in• Brian Chesky's 11-star experience: https://www.product-frameworks.com/11-Star-Experience.html• How to Win Friends and Influence People: https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034• The Wright Brothers: https://www.amazon.com/Wright-Brothers-David-McCullough/dp/1476728755/• The Boy, the Mole, the Fox and the Horse: https://www.amazon.com/Boy-Mole-Fox-Horse/dp/0062976583/• Oppenheimer: https://www.oppenheimermovie.com/• Shrinking on AppleTV+: https://tv.apple.com/us/show/shrinking/umc.cmc.apzybj6eqf6pzccd97kev7bs• Toniebox: https://www.amazon.com/Toniebox-Starter-Lightning-McQueen-Playtime/dp/B09V7NJCD8• Stripe Press: https://press.stripe.com/• Poor Charlie's Almanack: The Essential Wit and Wisdom of Charles T. Munger: https://press.stripe.com/poor-charlies-almanack• Stripe's job board: https://stripe.com/jobs/search—Books on design craft:• Dieter Rams: Ten Principles for Good Design: https://www.amazon.com/Dieter-Rams-Principles-Good-Design/dp/3791387324• The Vignelli Canon: https://www.amazon.com/Vignelli-Canon-Massimo/dp/3037782250• Forget All the Rules About Graphic Design: Including the Ones in This Book, by Bob Gill: https://www.amazon.com/Forget-Rules-About-Graphic-Design/dp/0823018644• Emotional Design: Why We Love (or Hate) Everyday Things: https://www.amazon.com/Emotional-Design-Love-Everyday-Things/dp/0465051367• The Design of Everyday Things: Revised and Expanded Edition: https://www.amazon.com/Design-of-Everyday-Things-audiobook/dp/B07L5Y9HND• Build: An Unorthodox Guide to Making Things Worth Making: https://www.amazon.com/dp/0063046067• In Praise of Shadows: https://www.amazon.com/Praise-Shadows-Junichiro-Tanizaki/dp/0918172020• Interaction of Color: https://www.amazon.com/Interaction-Color-Anniversary-Josef-Albers/dp/0300179359• Content Design: https://contentdesign.london/shop/content-design-by-sarah-winters-paperback• Graphic Design Manual Principles and Practice: https://www.niggli.ch/en/produkt/graphic-design-manual/• Collaborative Product Design: https://www.oreilly.com/library/view/collaborative-product-design/9781491975022/• Principles of Form and Design: https://www.amazon.com/Principles-Form-Design-Wucius-Wong/dp/0471285528/ref=asc_df_0471285528• The Timeless Way of Building: https://www.patternlanguage.com/bookstore/timeless-way-of-building.html—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

The Black Metal ballad of Mayhem. As told in two parts by Muriel. See you next week with a new episode! Unlock exclusive episodes on Patreon or $potify. Listen to The Good Stuff Podcast on Apple, Spotify, or wherever you get your podcasts. Check out Katie Dill's new album "No One Sings Like You Anymore" on Bandcamp. It's so freaking good. Hit us up. www.murielsmurders.com

The Black Metal ballad of Mayhem. As told in two parts by Muriel. See you next week with a new episode! Unlock exclusive episodes on Patreon or $potify. Listen to The Good Stuff Podcast on Apple, Spotify, or wherever you get your podcasts. Check out Katie Dill's new album "No One Sings Like You Anymore" on Bandcamp. It's so freaking good. Hit us up. www.murielsmurders.com

In this episode of Designing Futures, Angela is joined by Katie Dill, head of design at Stripe. Katie is a design executive with a history of building outstanding teams and delivering impactful products with experiences that span from industrial, service, and digital design, to UX and business strategy. She was also named one of Fast Company's “Most creative people in business”. Katie shares her thoughts and experience as a female leader in design - From the various traits leadership requires and why women are a great fit for those roles, her upbringing playing a part, and what inspires her to be a leader. Ang and Katie discuss the impact of design being connective tissue within organizations and strategies to maintain that status such as design systems and other techniques like a shared slide deck with status updates to help improve efficiency and transparency across various divisions or departments. Katie also compared and contrasted the different environment and workflow between her consultancy and corporate journey respectively and the different vantage points associated with each as well as the importance to the physicality of design and creative pursuits that shifted due to the remote culture brought in by the pandemic. Lastly, she discussed her “why” in raising her young children and motherhood.

Head of Design at Stripe Katie Dill says that it’s important to take the time to design your review process — including your ability to facilitate. She shares how setting the right amount of context with the right people at the right stage can be critical to success.Katie on TwitterKatie on LinkedInBy Design is a show about the process of designing exceptional digital experiences. In each episode, our host, Josh Brewer, dives deep into a specific stage of the design lifecycle with an industry leader. Our hope is that hearing their insight can help us shape a better future for design.If you’re interested in improving the design process at your organization, see how Abstract can help. 

Katie Dill, VP of Design at Lyft, is a rising star in her field—and a celebrated leader in a historically male-dominated industry. From the surprising reason her childhood set her up for success to her predictions about the most important trends in tech, Katie’s insights into 21st-century leadership can help all leaders achieve their full potential.

Relive our first 420 show, live from UCB Franklin with Alex Fernie (Last Week Tonight), Dan Lippert (Big Grande Teachers' Lounge), and Timothy Simons (Veep)... “I’m Too Effing High” is written and produced by James Mastreani, Mike McLendon, Matt Newell, Dhruv Uday Singh, and Andrew Steven. Special thanks to Katie Dill, Devin Field, Shaun Fisher, Santina Muha, Emily Ann Plizak, and Ruha Taslimi. For live dates, past episodes, and more, visit: imtooeffinghigh.com

Katie Dill is the VP of Design at Lyft. Her team includes about one hundred creatives who are part of everything Lyft makes for drivers, passengers, users, and in-house teams. Katie discusses the importance of believing in your mission, how diverse teams benefit companies in multiple ways, staying in touch with users, and how creating and empowering a great design team is, in itself, an amazing design task. On this episode we discuss: Making sure a team is happy, healthy, productive, and doing the best work of their lives Seeing beyond the pixels to the offline experience of users Managing a design team and being farther from the work, but closer to the people who make it happen Defining design beyond a product or object. We design teams, design strategies, we design the way we work Empowering diversity in hiring and beyond and the far-reaching benefits of a diverse team Lyft’s multidimensional goals to improve transportation, environmental issues, and accessibility to make every city more about the people who live there Empathy for users and how Lyft designs for drivers, passengers, and the unique attributes of every city that impacts their experience Advantages and disadvantages of working for an in-house team or an agency Making a positive impact, mentoring, and stepping forward to empower others Visit the Funsize website Subscribe to The Funsize Digest Read the article

Lyft's VP of Design, Katie Dill, joins us on Overtime to talk about her path as a designer, why she loves being a design manager, and learning to speak a new language when it comes to recognizing designers on your team. We also chat about Lyft's vision for the future, redesigning Lyft's passenger app, using storyboards as a design tool, and of course the pink mustache. This episode is brought to you by Wix. Push the limits of design and start creating beautiful, impactful websites that are uniquely yours at wix.com/dribbble. Katie on Twitter Katie’s instagram post To show recognition, try speaking a different language Lyft on Dribbble Lyft's Design Team on Twitter Read the full transcript on dribbble.com/overtime.

Lyft's VP of Design, Katie Dill, joins us on Overtime to talk about her path as a designer, why she loves being a design manager, and learning to speak a new language when it comes to recognizing designers on your team. We also chat about Lyft's vision for the future, redesigning Lyft's passenger app, using storyboards as a design tool, and of course the pink mustache. This episode is brought to you by Wix. Push the limits of design and start creating beautiful, impactful websites that are uniquely yours at wix.com/dribbble. Katie on Twitter Katie’s instagram post To show recognition, try speaking a different language Lyft on Dribbble Lyft's Design Team on Twitter Read the full transcript on dribbble.com/overtime.

We made it! Another milestone in the Design Details archive: episode 250

Live from UCB Franklin, Sam Richardson (Veep, Detroiters) and Jaime Moyer (Modern Family, Parks and Recreation, 2 Broke Girls, K.C Undercover) go deep on all things Detroit, plus special performances by “Epic” Lloyd Ahlquist and Katie Dill. I’m Too Effing High is produced by James Mastreani, Mike McLendon, Matt Newell, Dhruv Uday Singh, and Andrew Steven. Special thanks to Shaun Fisher, Eileen Soong, and Jacob Wysocki.

There are plenty of ways to make a workplace more inclusive. Spoiler alert: Throwing beanbag chairs and a juice bar into the mix isn’t one of them. For women, no matter how many Luna bars you toss our way, we won’t back down from demanding our real needs at work. Equal pay, flexibility, safety and plain old gratitude go a long way. Today, ladies, don’t shy away from telling your employer exactly what changes need to be made to ensure your office is a welcoming place for female employees, clients and visitors. The post Katie Dill: She’s Lyfting Your User Experience appeared first on On The Dot Woman.

Live from UCB Franklin, Nicole Byer (Loosely Exactly Nicole), Timm Sharp (Blunt Talk), and Johnny Meeks (Crazy Ex-Girlfriend, Boondoggle) attend a summer BBQ and celebrate the arts. I’m Too Effing High is hosted and produced by James Mastreani. This episode was also produced by Matt Newell, Mike McLendon, Dhruv Uday Singh, and Andrew Steven. Special thanks to Rose Arscott, Katie Dill, Shaun Fisher, Santina Muha, Ruha Taslimi, and Jacob Wysocki.

Katie Dill, Director of Experience Design at Airbnb, joined us in the Green Room at From Business To Buttons. A journey is both offline and online. It all comes together in the user experience – but what happens when you, as a UX designer, can’t control it all? We talk to Katie about the importance... The post #162 Co-creation and an army of partners with Katie Dill appeared first on UX Podcast.

Live from UCB Franklin, recorded on 4/20, Alex Fernie, Dan Lippert and Veep's Timothy Simons get high on weed and politics... I’m Too Effing High is hosted and produced by James Mastreani. This episode was also produced by Matt Newell, Mike McLendon, Dhruv Uday Singh, and Andrew Steven. Special thanks to Katie Dill, Devin Field, Shaun Fisher, Santina Muha, Emily Ann Plizak, and Ruha Taslimi.

In our world premiere, Katie Dill, Director of Experience Design at Airbnb, channels her inner “Steve Jobs” to explain how design at Airbnb is not just how it looks, but how it works, both in the workplace and on the screen. Rebranding Airbnb – Launching rebrands is hard. So what was it like the morning after Airbnb launched theirs? Katie walks us through the process used and how the design team was prepared for the world's reception. Value of storytelling – Storytelling is a vital piece of the puzzle, according to Dill. It not only helps designers paint a more visual image of the real-world problems faced by end-users, it can also be used as way to help non-designers better understand features. Tools of design – We all know the tools of design: intentionality, research, iteration, and implementation. What we often fail to recognize is how important these tools can be when used on the business side of things. From shaping the internal structure of a team, to explaining the importance of iteration – "lower risk, faster" – these tools can be used to fuel more efficient collaboration. FOLLOW US Twitter: http://twitter.com/highrespodcast Facebook: http://facebook.com/highrespodcast Soundcloud: http://soundcloud.com/highrespodcast YouTube: https://www.youtube.com/channel/UCzBkNPSxw15qrW_Y8p-oCUw Get early access to the next episode: http://highresolution.design/early-access THANKS TO OUR PARTNERS Squarespace – Squarespace is a SaaS-based content management system offering a website builder, eCommerce, and domains. We're big fans of Squarespace, they're a must-have for startups, photographers, bloggers or hobbyists looking to put up a beautifully designed digital presence! Get 10% off your first purchase on Squarespace. http://squarespace.com/highresolution InVision – InVision is the world's leading product design platform, powering the future of digital product design through our deep understanding of the dynamics of collaboration. Teams that build digital products are at a serious advantage when they use InVision's suite of prototyping tools. They're a great way of getting everyone on board. Use access code "INV-HIGHRESOLUTION" for 3 free months! http://bit.ly/invsponsorlink Searle Video – Searle Video is a creative studio based out of Portland, Oregon. They've helped the creative community tell stories for over 10 years. They've done advertisements, behind the scenes stories, and documentaries for companies like Slack, Intel, Adobe, Google and the XOXO festival. http://bit.ly/searlesponsor

Katie Dill, Head of Experience Design at Airbnb, has been working hard to ensure AIrbnb's design reflects their mission to bring people together. She shared with us how they approach design decisions and how other members of the organization contribute to help them reach the right answers.

This week we had a great discussion with Katie Dill, the director of experience design at Airbnb, one of the few companies in the world that’s truly disrupting an industry. In this conversation we discuss managing designers as a design experiment, how craft and hustle go together, and why the user experience should be important to every employee.

Katie Dill, Head of User Experience Design at Airbnb, grew up with a creative background that was far from typical. So how did she land her dream job at a company centered around creating unique experiences for their users? Katie shares all about her journey, which often required her to step outside her comfort zone, and how she found her niche. Learn specific ingredients designers have that are useful to leaders, how she handles growing pains and tough feedback, and her wisdom on the relationship between luck and creating opportunities.Show Notes:-Katie’s outdoorsy upbringing as a talented problem-solver and trouble-maker. [4:30]-How she discovered her niche and figured out how to make a career out of it (despite feeling out of her element). [10:58]-On her transformative trip to Italy, where she learned how much there is to gain by going outside your comfort zone. Plus, how to talk yourself out of talking yourself out of things. [15:58]-Creating opportunity vs. Luck (and the relationship between them). [20:17]-The different types of designers at Airbnb, Katie’s own creative vision as a designer, and how being creative makes her a better leader. [24:48]-Do women have a secret superpower they need to unlock? Katie, Maria, and Linda discuss. [29:19]-Dealing with transition: How Katie used positive self-talk, self-reliance, and self-confidence to adapt. [34:43]-Her biggest career challenges. [41:44]-How Katie handles growing pains and critical feedback (including the toughest pieces of feedback she’s ever received). [46:35]References: Lean In by Sheryl Sandberg Music: Lucia Lilikoi at lucia.bandcamp.com

Katie Dill, Head of User Experience Design at Airbnb, grew up with a creative background that was far from typical. So how did she land her dream job at a company centered around creating unique experiences for their users? Katie shares all about her journey, which often required her to step outside her comfort zone, and how she found her niche. Learn specific ingredients designers have that are useful to leaders, how she handles growing pains and tough feedback, and her wisdom on the relationship between luck and creating opportunities.Show Notes:-Katie’s outdoorsy upbringing as a talented problem-solver and trouble-maker. [4:30]-How she discovered her niche and figured out how to make a career out of it (despite feeling out of her element). [10:58]-On her transformative trip to Italy, where she learned how much there is to gain by going outside your comfort zone. Plus, how to talk yourself out of talking yourself out of things. [15:58]-Creating opportunity vs. Luck (and the relationship between them). [20:17]-The different types of designers at Airbnb, Katie’s own creative vision as a designer, and how being creative makes her a better leader. [24:48]-Do women have a secret superpower they need to unlock? Katie, Maria, and Linda discuss. [29:19]-Dealing with transition: How Katie used positive self-talk, self-reliance, and self-confidence to adapt. [34:43]-Her biggest career challenges. [41:44]-How Katie handles growing pains and critical feedback (including the toughest pieces of feedback she’s ever received). [46:35]References: Lean In by Sheryl Sandberg Music: Lucia Lilikoi at lucia.bandcamp.com

The O'Reilly Radar Podcast: A triforce company structure, the power of storyboards, and designing business strategy.O'Reilly's Mary Treseler chats with Airbnb's head of experience design Katie Dill about the values that drive design at Airbnb, the triforce structure of the company, and the process of journey mapping their users' experience.Here are a few snippets from their conversation: That triforce of product management, engineering, and design, working together from point zero on the process of what problems we are trying to solve, and how we might solve that, and why we might solve it, and what the road map should be in getting there, is a process that is facilitated through design thinking. It's a process that includes all those voices in a way that we think gets us to some solutions that are a little bit more creative than we otherwise would have gotten to, but also thoughtfully considered in terms of the technology and the business impact. We literally use that storyboard for everything. Right now, we're mapping out how we email—how and when we email people. We've got the storyboard up on the wall as a reminder of the steps in the journey, and then we're printing out every single email we send to people and putting it where it happens in the journey. What's so great is then you take a step back, and it's almost like a Monet. The impressionistic viewing, oh, my goodness, we're sending 12 emails to people when they're booking, but we're ignoring that opportunity later in the journey. It comes down to, in some ways, a shift in thinking about when design is a part of the process in creating a product, and the shift is to think of design as a way of also helping to define business strategy. Subscribe to the O'Reilly Radar Podcast: Stitcher, TuneIn, iTunes, SoundCloud, RSS

The O'Reilly Radar Podcast: A triforce company structure, the power of storyboards, and designing business strategy.O'Reilly's Mary Treseler chats with Airbnb's head of experience design Katie Dill about the values that drive design at Airbnb, the triforce structure of the company, and the process of journey mapping their users' experience.Here are a few snippets from their conversation: That triforce of product management, engineering, and design, working together from point zero on the process of what problems we are trying to solve, and how we might solve that, and why we might solve it, and what the road map should be in getting there, is a process that is facilitated through design thinking. It's a process that includes all those voices in a way that we think gets us to some solutions that are a little bit more creative than we otherwise would have gotten to, but also thoughtfully considered in terms of the technology and the business impact. We literally use that storyboard for everything. Right now, we're mapping out how we email—how and when we email people. We've got the storyboard up on the wall as a reminder of the steps in the journey, and then we're printing out every single email we send to people and putting it where it happens in the journey. What's so great is then you take a step back, and it's almost like a Monet. The impressionistic viewing, oh, my goodness, we're sending 12 emails to people when they're booking, but we're ignoring that opportunity later in the journey. It comes down to, in some ways, a shift in thinking about when design is a part of the process in creating a product, and the shift is to think of design as a way of also helping to define business strategy. Subscribe to the O'Reilly Radar Podcast: Stitcher, TuneIn, iTunes, SoundCloud, RSS

This week we had the chance to sit down with Katie Dill, the head of experience design at Airbnb. We talked about her background as a designer, what she looks for in new hires, how designers can work more effectively with businesses, and the critique process used at Airbnb.

The O’Reilly Design Podcast: Katie Dill on designing for seven billion people, hiring good people, and the triforce.In this week’s Design Podcast episode, I chat it up with Katie Dill, head of experience design at Airbnb. Dill talks about Airbnb’s values; the relationship between design, engineering, and product management; and what Airbnb looks for when hiring. Dill also will be keynoting at O’Reilly’s inaugural Design Conference. Here are a few highlights from our conversation: We have a few different ways of looking at the values that are behind our work and the way we do our work, and the team behind it. For a starting point, our company has core values. There are six points, which are actually on our website, that drive the values of all the people that work here. Some of which are things like championing the mission or embracing the adventure and having an entrepreneurial spirit. Pretty much behind all the design work — and the thinking and processes of the people that work here — are three values we hold dear: being a host, simplifying, and every frame matters. Those three become really powerful in our design decisions and we translate that to our work. So, in being a host, we think about how we use the digital platforms that we design for to help people along in their journey, to invite them into an experience or a new part of the world. … Even our content choices, the language that we use, we try to make it really comforting, accessible, very human, just like a host would. That same thing goes with simplify. We want to be clear and to the point, and so we reduce the noise. Every frame matters references the frames of a storyboard, so every frame meaning that every point in the journey matters. … It’s not just about one screen that someone looks at or it’s not just about the app; it’s not just about one moment in time. We’re not design-driven, but we’re also not engineering driven and we’re not product driven. Our viewpoint is that a company is not going to create the best impact or the best experience or deliver the best value for users or stakeholders as driven by one of these particular disciplines or pillars. Our view is that it’s through the collaboration of these different pillars, which we call the “triforce” — product management, design and research, engineering and data science — it is through these three pillars working together that we have the most impact. We look to hire is people that have humility, craft, and hustle. The reason for that is that yes, we want the best designers on the planet working here,and people that have exceptional craft and taste, and care about every detail and do their work with pride, but of course, that bit that you mentioned is that they have to leave their ego at the door. We’re designing for our users at the end of the day, and it’s not for us, it’s for them.

The O’Reilly Design Podcast: Katie Dill on designing for seven billion people, hiring good people, and the triforce.In this week’s Design Podcast episode, I chat it up with Katie Dill, head of experience design at Airbnb. Dill talks about Airbnb’s values; the relationship between design, engineering, and product management; and what Airbnb looks for when hiring. Dill also will be keynoting at O’Reilly’s inaugural Design Conference. Here are a few highlights from our conversation: We have a few different ways of looking at the values that are behind our work and the way we do our work, and the team behind it. For a starting point, our company has core values. There are six points, which are actually on our website, that drive the values of all the people that work here. Some of which are things like championing the mission or embracing the adventure and having an entrepreneurial spirit. Pretty much behind all the design work — and the thinking and processes of the people that work here — are three values we hold dear: being a host, simplifying, and every frame matters. Those three become really powerful in our design decisions and we translate that to our work. So, in being a host, we think about how we use the digital platforms that we design for to help people along in their journey, to invite them into an experience or a new part of the world. … Even our content choices, the language that we use, we try to make it really comforting, accessible, very human, just like a host would. That same thing goes with simplify. We want to be clear and to the point, and so we reduce the noise. Every frame matters references the frames of a storyboard, so every frame meaning that every point in the journey matters. … It’s not just about one screen that someone looks at or it’s not just about the app; it’s not just about one moment in time. We’re not design-driven, but we’re also not engineering driven and we’re not product driven. Our viewpoint is that a company is not going to create the best impact or the best experience or deliver the best value for users or stakeholders as driven by one of these particular disciplines or pillars. Our view is that it’s through the collaboration of these different pillars, which we call the “triforce” — product management, design and research, engineering and data science — it is through these three pillars working together that we have the most impact. We look to hire is people that have humility, craft, and hustle. The reason for that is that yes, we want the best designers on the planet working here,and people that have exceptional craft and taste, and care about every detail and do their work with pride, but of course, that bit that you mentioned is that they have to leave their ego at the door. We’re designing for our users at the end of the day, and it’s not for us, it’s for them.