Podcasts about operationalizing

In this episode of the Microsoft Threat Intelligence Podcast, host⁠ ⁠⁠Sherrod DeGrippo is joined by Greg Schlomer and Vlad H. to discuss new research on Jasper Sleet, a North Korean–aligned threat actor incorporating AI into active operations.  The conversation examines how AI is being integrated across the attack lifecycle — from highly tailored phishing lures and fabricated job applicant personas to accelerating malware development and refining operational workflows. Rather than treating AI as a novelty, Jasper Sleet is using it to increase speed, scale, and adaptability while reducing many of the friction points that once slowed campaigns.  They also explore what this shift means for defenders. As AI compresses iteration cycles and lowers barriers to entry, traditional attribution signals evolve, influence operations become more convincing, and defensive teams must tighten the loop between intelligence, detection, and response. This is less about experimentation and more about the operationalization of AI as part of modern tradecraft.  In this episode you'll learn:       How AI is changing the speed at which cyber operations evolve  Why jailbreaking AI models is often trivial for motivated adversaries   The strategic implications of AI leveling the playing field between threat actors  Some questions we ask:      Is there resistance among experienced malware authors to adopting AI?  Are we seeing fully AI-written malware in the wild?  What stands out about Jasper Sleet's use of AI?    Resources:   View Greg Schloemer on LinkedIn   View Sherrod DeGrippo on LinkedIn     Related Microsoft Podcasts:                    Afternoon Cyber Tea with Ann Johnson  The BlueHat Podcast  Uncovering Hidden Risks      Discover and follow other Microsoft podcasts at microsoft.com/podcasts   Get the latest threat intelligence insights and guidance at Microsoft Security Insider    The Microsoft Threat Intelligence Podcast is produced by Microsoft, Hangar Studios and distributed as part of N2K media network.  Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Microsoft Threat Intelligence Podcast, host⁠ ⁠⁠Sherrod DeGrippo is joined by Greg Schlomer and Vlad Honyanyy to discuss new research on Jasper Sleet, a North Korean–aligned threat actor incorporating AI into active operations.  The conversation examines how AI is being integrated across the attack lifecycle — from highly tailored phishing lures and fabricated job applicant personas to accelerating malware development and refining operational workflows. Rather than treating AI as a novelty, Jasper Sleet is using it to increase speed, scale, and adaptability while reducing many of the friction points that once slowed campaigns.  They also explore what this shift means for defenders. As AI compresses iteration cycles and lowers barriers to entry, traditional attribution signals evolve, influence operations become more convincing, and defensive teams must tighten the loop between intelligence, detection, and response. This is less about experimentation and more about the operationalization of AI as part of modern tradecraft.  In this episode you'll learn:       How AI is changing the speed at which cyber operations evolve  Why jailbreaking AI models is often trivial for motivated adversaries   The strategic implications of AI leveling the playing field between threat actors  Some questions we ask:      Is there resistance among experienced malware authors to adopting AI?  Are we seeing fully AI-written malware in the wild?  What stands out about Jasper Sleet's use of AI?    Resources:   View Greg Schloemer on LinkedIn   View Sherrod DeGrippo on LinkedIn     Related Microsoft Podcasts:                    Afternoon Cyber Tea with Ann Johnson  The BlueHat Podcast  Uncovering Hidden Risks      Discover and follow other Microsoft podcasts at microsoft.com/podcasts   Get the latest threat intelligence insights and guidance at Microsoft Security Insider    The Microsoft Threat Intelligence Podcast is produced by Microsoft, Hangar Studios and distributed as part of N2K media network.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you winning exciting projects but still feeling exhausted at the end of every quarter? Does your agency look successful from the outside, yet feel fragile or chaotic behind the scenes? For most agency owners, the real struggle isn't creativity. It's sustainability. The real challenge begins after the win, when you have to deliver consistently, protect your margins, manage your team, and somehow still have the energy to lead. Michael Boychuk is the founder and creative director of DNA&Stone, a creative agency that deals in real emotion and embrace the hard truth, understanding that brands that connect emotionally see 50% higher revenue growth. He'll talk about scaling creatively led agencies, navigating mergers, embracing productive conflict, and integrating AI without sacrificing emotional storytelling. In this episode, we'll discuss: Why creative isn't enough The merger process Embracing tension & clear swim lanes in partnerships Set audacious goals or stay average Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Toggl: Most agencies are losing 15–30% of their profit every year: lack of time tracking, messy manual timesheets, scope creep, untracked revisions, and all those "quick" client requests that never get billed. Toggl has created a fast, interactive way to uncover exactly where your margins are leaking. Start your investigation now at toggl.com/smartagency and use the code SMARTAGENCY10 at checkout for a 10% off annual plans. Leaving Amazon to Start a Creative Agency Michael's career began in small, strategy-led creative shops before moving to Leo Burnett in Chicago. Eventually, he crossed to the client side as Global Executive Creative Director at Amazon, working closely on major brand initiatives. While many creatives were moving in-house at the time, Michael saw the gap in how external agencies worked with internal creative teams. Even the most respected agencies struggled to collaborate effectively with in-house counterparts. So he made the decision to leave Amazon to start his own agency. He co-founded Little Hands of Stone (later merging to become DNA&Stone), building a nimble, creatively driven agency with operational discipline at its core. The goal wasn't to be another agency in a crowded market. It was to build one that worked differently. The Project Roller Coaster: Why Great Creative Isn't Enough In the early years, Michael and his partner excelled at landing high-impact project work. The agency would scale up quickly, execute powerful campaigns, and then scale back down. The upside: Strong margins. The downside: Revenue volatility. Some months were record-breaking. Others were terrifying. This feast-or-famine model made it difficult to invest in long-term infrastructure, particularly account management and relationship-building functions that sustain retainer revenue. As Michael put it, scaling into projects and rapidly reducing afterward may be profitable, but it's not easily sustainable. That realization set the stage for a major shift. The Merger: Combining Creative Firepower with Account Stability After years of competing against DNA, Michael's firm began merger conversations. His six-year-old, creatively led shop was volatile but high-impact. DNA, a 26-year-old agency, had stable retainer revenue and strong account leadership. They were opposites and that made them perfect. The nine-month merger process was far more complex than expected. Michael describes it as "drawing up a marriage certificate." But strategically, it functioned like a time machine, instantly solving growth limitations both firms faced independently. However, merging on paper is easy. Operationalizing it while "building the plane during barrel rolls" is the real challenge. One year later, they're still refining the model and balancing creative ambition with financial discipline. Account Management vs. Creative Leadership One of the biggest lessons Michael learned post-merger is the value of strong account leadership. Creative leaders tend to chase the next exciting idea. Account leaders think in terms of long-term relationships, financial discipline, and sustainable growth. You need both. Rather than avoid tension, the four partners embrace it. Michael believes healthy conflict is essential. If there's no disagreement, you're probably not addressing the real issues. But the key is respectful conflict rooted in trust. They operate with: Clear swim lanes (each partner has decision authority in their domain) Open debate before decisions 100% alignment after decisions are made No back-channel dissent or lingering resentment. Only unified execution. Embrace the AI Wave But Protect the Emotion Michael doesn't sugarcoat his views on AI. If agencies aren't actively integrating AI into workflows and developing proprietary approaches, they risk irrelevance. But he also warns against overcorrection. Yes, AI improves efficiency and enhances pre-visualization and brainstorming. Yes, it can increase margins. But creative agencies aren't data-processing factories. They're emotional engines. In his view, the industry is currently drowning in data while starving for emotional resonance. AI can create competent output but it often carries a detectable "stink," a subtle lack of human nuance. He chooses to use AI to: enable better creative. improve efficiency. remove bottlenecks. However, it should not be used to replace emotional storytelling. Because humans still crave human connection and no algorithm can replicate lived experience. Set Audacious Goals or Stay Average The biggest lesson Michael took from his time at Amazon working directly with Jeff Bezos was to set ambitious goals. After campaigning to have an Amazon ad during the Super Bowl, he got Jeff's attention and set out to create a top-five Super Bowl ad. But during development, director Wayne McClammy challenged him: "Why aim for top five? Why not number one?" That shift in ambition changed everything. Every decision became filtered through one question: Is this the move that gets us to #1? The resulting product was the "Alexa Loses Her Voice" Super Bowl spot featuring Cardi B and Anthony Hopkins. And, yes, it was ranked the number one Super Bowl ad that year. The lesson for him was about standards. If your goals don't make you nervous, they're not big enough. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Customer service leaders face rising pressure to resolve more interactions faster, while maintaining high-quality experiences — and many legacy systems and processes can't keep up. In this episode, Craig Walker, CEO of Dialpad, joins Daniel Faggella, Emerj CEO and Head of Research, to break down how AI can augment human agents to handle routine requests like order status and password resets, freeing teams to focus on complex issues. He shares actionable strategies for enterprise leaders, from cleaning knowledge bases and analyzing ticket patterns to running controlled pilots and scaling AI agents across the organization. Craig also explains how AI can coach agents in real time and surface insights for managers, creating a continuously improving support system that drives measurable ROI. This episode is sponsored by Dialpad. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1 Want to share your AI adoption story with executive peers? Click emerj.com/expert for more information and to be a potential future guest on the 'AI in Business' podcast!

In this episode, Russ Branzell, President and CEO of CHIME, speaks with PV SubbaRao, President of Healthcare Provider at NTT DATA, about what it truly takes to operationalize AI for lasting transformation. Together, they discuss the leadership decisions, governance structures, and workflow redesign required to scale AI responsibly while driving measurable improvements in financial sustainability, operational resilience, and care delivery.Key Takeaways:Why AI represents a structural shift in healthcare operations and the signals that indicate organizations have reached a true transformation inflection point.The governance, data architecture, and investment decisions required to successfully move AI initiatives from pilot programs to enterprise-scale deployment.How leading organizations are redesigning clinical and operational workflows, roles, and decision-making structures as AI becomes embedded into everyday work.What distinguishes true AI-enabled revenue cycle transformation from traditional automation efforts and how it can support long-term financial sustainability.The leadership, cultural shifts, and performance metrics required to align the C-suite and measure the real impact of AI-driven transformation across the enterprise.

AI is no longer a futuristic add-on for consulting firms, it's reshaping how firms operate, price, hire, and deliver outcomes.In this episode Brent sits down with Tom Rodenhauser of K2 Consulting Research (formerly Kennedy Intelligence) to unpack what's actually happening inside consulting firms as they operationalize AI. From boutique firms building knowledge engines that rival global players, to the governance structures required to protect client trust, to the accelerating shift away from time-based billing, this conversation separates hype from reality.Key Topics CoveredHow boutique firms are competing with global giantsThe changing role of consultants (especially junior talent)Governance isn't optional, it's the prerequisite for trust.Transparency as a competitive advantageOutcome-based pricing is the future, but only for firms that can clearly define and measure results.Measurable internal impact and the time savings creating space for higher-value conversations and business development Hosted on Acast. See acast.com/privacy for more information.

In this special Triple Helix episode of Defence Deconstructed, we're featuring a special joint episode with the Conference of Defence associations, featuring a conversation between Dr. David Perry and CDA Institute Executive Director, Dr Gaëlle Rivard Piché, and host, David Borys. We look at the Defence Industrial Strategy and how it will impact defence procurement, industry and influence national security. // Participants' bios: Dr Gaëlle Rivard Piché is the Executive Director at the CDA Institute & Conference of Defence Associations Dr. David Perry is the President and CEO at the Canadian Global Affairs Institute // Host bio: David Borys is a Research Fellow at the CDA Institute // Music Credit: Drew Phillips | Producer: Jordyn Carroll // Recording Date: February 24, 2026 Release date: February 27, 2026

Adam Lary is a distinguished graduate of the United States Military Academy class of 2010 with a B.S. in Engineering Psychology. His subsequent military career spanned 10 years in the U.S. Army as an Infantry officer and included Ranger school, Airborne school, and multiple combat deployments to Afghanistan and Iraq in various leadership roles. Adam transitioned out of the military in 2020 and went on to earn his M.S. in Human Factors from Embry-Riddle Aeronautical University. While completing his degree, he worked as a Human Factors Researcher conducting usability studies on electronic health record software before changing roles to lead a team of Human Factors Engineers at Garmin International, where he specializes in designing user interfaces for advanced aircraft avionics. His team spearheads human factors research initiatives focused on optimizing avionics usability and ensuring compliance with human factors regulations. Adam's blend of military leadership and human factors expertise brings a unique perspective to operationalizing human factors research and advancing aviation safety through human-centered design principles and practices.Learn more about Adam: ⁠⁠⁠Adam's LinkedInWhere to find the hosts:Brian Moon⁠⁠⁠Brian's website⁠⁠⁠⁠⁠⁠Brian's LinkedIn⁠⁠⁠⁠⁠⁠Brian's Twitter⁠⁠⁠Laura Militello⁠⁠⁠Laura's website⁠⁠⁠⁠⁠⁠Laura's LinkedIn⁠⁠⁠⁠⁠⁠Laura's Twitter⁠⁠

In this episode, host Don Adeesha joins Laura Crowley, CEO of Laura Janet & Co, to tackle the "retail gap" in aesthetic practices. Laura explains why the best clinical providers often struggle with retail sales, feeling that it compromises their clinical integrity. She shares how to psychologically rewire a team to reframe product recommendations from a commercial upsell to a necessary part of patient advocacy and optimal medical results. Laura breaks down the operational failures that cause half of your patients to leave empty-handed, advocating for retail integration that starts with pre-appointment paperwork. She details how to fix the consultation and checkout process by presenting a comprehensive written treatment plan and then simply "stopping talking" to avoid over-explaining the price. Beyond tactics, she warns against just throwing commission at low sales, instead emphasizing financial transparency, regular one-on-ones, and targeted product education to foster an ownership culture among staff. Finally, Laura encourages owners to embrace employee personal branding as a powerful marketing tool rather than fearing patient theft. For owners trapped in the treatment room, she shares her blueprint for stepping back: delegating low-hanging tasks to an assistant, building Standard Operating Procedures (SOPs), and dedicating non-negotiable "CEO hours" to strategically work on the business instead of in it.  

Vaishali shares her experience leading global data teams, partnering with executive leadership, and building strategies that connect cutting-edge technology to real business value. We explore her insights on operationalizing AI, scaling analytics across enterprises, and overcoming challenges in data governance, stakeholder alignment, and innovation adoption.Key Highlights:Bridging Tech and Business: How Vaishali connects AI and analytics innovations to organizational strategy and measurable outcomes.Global Team Leadership: Lessons from managing cross-functional, geographically distributed teams and driving collaboration.Operational Optimization: Examples of initiatives that reduced operational complexity while improving efficiency.Scaling Analytics and AI: Best practices for governance, workflow, and embedding AI into enterprise decision-making.Emerging Trends: Vaishali's perspective on the next wave of AI, analytics, and enterprise data strategies.Tune in to Episode 61 to learn how Vaishali Lambe drives data-driven transformation, operational excellence, and AI innovation across global enterprises.Be sure to mark your calendars for the 10th annual ALD NYC on May 13, where we will focus on GENAI AND INTELLIGENT AGENTS IN THE FINANCE AND BANKING. Join us to hear from experts on how AI is shaping the future of the enterprise. https://www.datascience.salon/new-york/

In the latest episode of the Data Center Frontier Show Podcast, Editor in Chief Matt Vincent speaks with Sailesh Krishnamurthy, VP of Engineering for Databases at Google Cloud, about the real challenge facing enterprise AI: connecting powerful models to real-world operational data. While large language models continue to advance rapidly, many organizations still struggle to combine unstructured data (i.e. documents, images, and logs) with structured operational systems like customer databases and transaction platforms. Krishnamurthy explains how vector search and hybrid database approaches are helping bridge this gap, allowing enterprises to query structured and unstructured data together without creating new silos. The conversation highlights a growing shift in mindset: modern data teams must think more like search engineers, optimizing for relevance and usefulness rather than simply exact database results. At the same time, governance and trust are becoming foundational requirements, ensuring AI systems access accurate data while respecting strict security controls. Operating at Google scale also reinforces the need for reliability, low latency, and correctness, pushing infrastructure toward unified storage layers rather than fragmented systems that add complexity and delay. Looking toward 2026, Krishnamurthy argues the top priority for CIOs and data leaders is organizing and governing data effectively, because AI systems are only as strong as the data foundations supporting them. The takeaway: AI success depends not just on smarter models, but on smarter data infrastructure.

Season 5 Episode 2 - "Taking power into their own hands ": Women Leading Food Systems Change in Canada's North, Ecuador, and Uganda  Featuring: Dr. Alison Blay-Palmer, Dr. Andrea Brown, and Carla Johnston  In this episode of Handpicked: Stories from the Field, we take listeners behind the scenes of a special International Women's Day panel hosted by the Laurier Centre for Sustainable Food Systems. This event brought together women scholars and practitioners working across diverse food systems in Ecuador, Canada's Northwest Territories, and Uganda.  Featuring insights from Dr. Alison Blay-Palmer, Carla Johnston, Dr. Andrea Brown, and your co-host, Dr. Laine Young, the episode explores how gender justice in food systems is deeply interconnected with migration, Indigenous governance, urbanization, power, and lived experience. Through case studies on urban agriculture in Quito, Indigenous food governance and agroecology in Canada's North with the Sambaa K'e First Nation and Ka'a'gee Tu First Nation, the Committee on World Food Security for the Voluntary Guidelines on Gender Equality and Women and girls empowerment, and migrant food insecurity in Kampala, the speakers reflect on feminist and intersectional research, positionality, and the importance of community-based knowledge.  Together, they ask timely questions about who produces knowledge, whose voices are prioritized in research and policy, and how women and gender-diverse people are shaping more just and resilient food systems locally and globally.  Contributors  Co-Producers & Hosts: Dr. Laine Young & Dr. Charlie Spring   Sound Design & Editing: Laine Young    Guests  Dr. Alison Blay-Palmer  Dr. Andrea Brown  Carla Johnston   Support & Funding  Wilfrid Laurier University  The Laurier Centre for Sustainable Food Systems  Balsillie School for International Affairs    Music Credits  Keenan Reimer-Watts    Resources    Price, M.J., Latta, A., Temmer, J., Johnston, C., Chiot, L., Jumbo, J., Scott, K., & Spring, A. (2022) "Agroecology in the North: centering Indigenous food sovereignty and land stewardship in agriculture 'frontiers'". Agriculture and Human Values.  Johnston, C. & Spring, A. (2021) "Grassroots and Global Governance: can global-local linkages foster food systems resilience for small northern Canadian communities?" Sustainability. 13(2415).    Brown, A.M. (2024). Refugee Protection and Food Secuirity in Kampala, Uganda. Migration & Food Security (MiFOOD) Paper No. 18.   Brown, A.M. (2022). Co-productive urban planning: Protecting and expanding food security in Uganda's secondary cities. In Liam Riley and Jonathan Crush (eds). Transforming Urban Food Systems in Secondary Cities in Africa. Palgrave  Young, L. N. (2025). Operationalizing intersectionality analysis for urban agriculture in Quito, Ecuador. Theses and Dissertations (Comprehensive). 2762.   Rodríguez, A., Jácome-Polit, D., Santandreu, A., Paredes, D., & Álvaro, N. P. (2022). Agroecological urban agriculture and food resilience: The Case of Quito, Ecuador. Frontiers in Sustainable Food Systems, 6.   Theory of Water: Leanne Betasamosake Simpson  Moving Beyond Acknowledgments- LSPIRG  Whose Land    Connect with Us:  Email: Handpickedpodcast@WLU.ca  LinkedIn: Handpicked: Stories from the Field Podcast  Facebook: Handpicked Podcast     Glossary of Terms  Feminist Research   Research that centers gendered power relations, values lived experience and seeks social justice and equity.  Food Security  Having reliable access to sufficient, safe, and nutritious food that meets dietary needs and preferences.  https://www.wfp.org/stories/food-security-what-it-means-and-why-it-matters  Food Sovereignty   The right of people and communities to define their own food systems, including cultural foodways, land access, and governance.  https://viacampesina.org/en/what-is-food-sovereignty/  Gender-Diverse   Encompassing identities beyond the binary categories of woman and man.  Global Food Governance  International institutions, policies, and processes that shape food systems and food security worldwide.  Indigenous Governance  Decision-making systems rooted in Indigenous laws, knowledge, and self-determination.  Intersectionality   A framework that examines how overlapping identities (such as gender, race, class, Indigeneity, and migration status) interact with systems and structures of power to shape lived experiences.  Positionality  The recognition of how a researcher's identity, background, and social location influence the research process.  Reflexivity  Ongoing critical self-reflection by researchers about their role, assumptions, and impact.    Discussion Questions  In what ways do women act as knowledge holders, leaders, and connectors within food systems across different contexts? How do global governance frameworks (like the UN Committee on World Food Security) both support and limit gender justice and Indigenous rights?  What similarities emerge across the case studies in Quito, the Northwest Territories, and Kampala despite their very different contexts? How do positionality and reflexivity shape the ethics and outcomes of research conducted across cultures and geographies? What does an intersectional feminist approach reveal about food systems that gender-neutral or technical approaches often miss?    Bringing Intersectionality into Research Practice: Questions to Ask Yourself as a Researcher    Where does knowledge come from and what am I counting as knowledge?   Who's bringing this knowledge forward?   How do the power relations present impact my results? How?   Why do I need to think about scale?   Am I using reflexivity in this research?   How has history impacted where we are?   Am I applying social justice principles?   Am I promoting and/or furthering equity in the research that I'm doing?  How does resilience and resistance impact the work that's being done? 

204. The Journey of Core Leadership   TVF 204 – The Journey of Core Leadership (with Miki Feldman Simon   In this episode of the Visibility Factor podcast, host Susan M Barber speaks with Miki Feldman Simon. She is a former corporate executive, speaker, and now the author of CORE Leadership. Some of the topics included  her transitions into multiple roles and companies in leadership and her journey to becoming an author. The importance of self-leadership, navigating career transitions, and the CORE leadership framework that Miki has developed and included in her new book. The conversation emphasizes the significance of self-reflection, operationalizing values, and the power of pausing to make intentional decisions. Miki shares personal stories and insights from her coaching experiences, highlighting the impact of clarity and purpose in leadership. Takeaways Miki has a diverse background in leadership roles across various industries. Transitions in career can be navigated by recognizing transferable skills. Self-reflection is crucial for understanding personal values and priorities. The author's journey involved setting clear goals and seeking feedback. The Core Leadership framework emphasizes self-leadership and intentionality. Operationalizing values helps align actions with personal beliefs. Pausing can lead to better decision-making and creativity. Real-life applications of the framework can transform leadership styles. Visibility in leadership is about showing up authentically and intentionally. Changing one's mind is a sign of growth and adaptability. The book that Miki recommends is Think Again by Adam Grant To learn more about Miki's work and her new book: https://mikifeldmansimon.com/ LinkedIn: https://www.linkedin.com/in/mikifeldmansimon/ Other resources mentioned in the podcast:

Alex Tsepaev, Chief Strategy Officer at B2Prime, shares how the firm is scaling global crypto and TradFi operations under a unified compliance model. Topics include licensing in six countries, embedding DORA controls, B2C onboarding, AI automation, and launching crypto spot and perpetual products in the Bahamas.

What's up everyone, today we have the pleasure of sitting down with Phyllis Fang, Head of Marketing at Transcend.(00:00) - Intro (01:23) - In This Episode (04:13) - Uber Safety Marketing Shaped A Trust First Marketing Playbook (10:12) - How Permissioned Data Systems Power Personalization at Scale (15:22) - How Consent Infrastructure Improves Personalization Performance (19:20) - How to Audit Consent and Compliance in Marketing Data (23:24) - What Consent Management Does Across AI Data Lifecycles (28:29) - How to Build a Marketing Trust Stack (30:49) - Consent Management as a Revenue Lever (35:10) - Designing Marketing Teams for Freakish Curiosity (41:19) - Skills That Define Great Marketing Operations (45:33) - Why System Level Marketing Experience Builds Career Leverage (50:13) - System for Happiness Summary: Phyllis learned how fragile marketing becomes when systems move faster than trust while working between lifecycle execution and product marketing at Uber. Safety work around emergencies, verification, and COVID forced messages to withstand scrutiny from riders, drivers, regulators, and the public. That experience shapes how she approaches consent and personalization today. Permission signals decide what data moves and how confidently teams can act. When those signals stay connected, work holds. When they drift, confidence erodes across systems, teams, and careers.About PhyllisPhyllis Fang leads marketing at Transcend, where enterprise growth depends on clear choices about data, consent, and accountability. Her work shapes how privacy becomes part of how companies operate, communicate, and earn confidence at scale.Earlier in her career, she spent several years at Uber, working on global product marketing for safety during periods of intense public scrutiny. She helped bring new safety features to market at moments when user behavior, policy decisions, and brand credibility were tightly linked. The work required precision, restraint, and an understanding of how people respond when stakes feel personal.Across roles in e-commerce, lifecycle marketing, and platform strategy, a pattern holds. Fang gravitates toward systems that must work under pressure and messages that must hold up in practice. Her career reflects a belief that marketing earns its place when it reduces uncertainty and helps people move forward with confidence.Uber Safety Marketing Shaped A Trust First Marketing PlaybookTrust-focused marketing depends on people who can move between systems work and narrative work without losing credibility in either space. Phyllis built that fluency by operating inside lifecycle programs while also leading product marketing initiatives at Uber. One side of that work lived in tools, triggers, and delivery logic. The other side lived in rooms where progress depended on persuasion, alignment, and patience. That dual exposure trained her to see how fragile big ideas become when they cannot survive real execution.Lifecycle and marketing operations reward control and repeatability. Product marketing inside a global organization rewards influence and restraint. Phyllis describes moments where moving a single initiative forward required negotiation across regions, channels, and internal politics. Every message faced review from people who owned distribution and reputation in their markets. Messaging tightened quickly because weak logic did not survive long. Campaigns became sharper because every assumption had to hold up under pressure.“We were all in the same company, but I still had to convince people to resource things differently or prioritize a message.”Safety marketing pushed that pressure even further. The work focused on features designed for rare, high-stakes moments, including emergency assistance and large-scale verification during COVID. Measurement shifted away from habitual usage and toward confidence and credibility. The audience expanded well beyond active users. Phyllis had to speak clearly to riders, drivers, regulators, and the general public at the same time. Each group carried different fears, incentives, and consequences. Messaging succeeded only when it respected those differences without creating confusion.That mindset carries directly into her work at Transcend. Privacy and consent buyers often sit in legal or compliance roles where personal and professional risk overlap. These buyers read closely and remember details. Phyllis explains that proof needs to operate on two levels at once. It must withstand careful review, and it must connect to human motivation. Career safety, internal credibility, and long-term reputation shape decisions more than feature depth ever will.“You have to understand the human behind the role, because their motivation usually has very little to do with your product.”Many martech teams still lean on urgency and fear to move deals forward. That habit collapses quickly in trust-driven categories. Buyers trained to manage risk respond to clarity, evidence, and empathy. Marketing teams that understand systems and human cost create messages people can defend internally, even when scrutiny rises.Key takeaway: Trust product marketing works best when teams pair operational rigor with persuasive clarity. Build messages that survive legal review, internal debate, and public scrutiny, then ground those messages in the real career risks your buyer carries. When proof holds at the detail level and the story respects human motivation, credibility compounds instead of eroding under pressure.How Permissioned Data Systems Power PersonalizationPermissioned data systems sit quietly underneath every durable personalization program. Phyllis describes them as the machinery that keeps experiences coherent when traffic spikes, regulations tighten, and teams ship faster than documentation can keep up. When privacy and data infrastructure receive the same attention as creative and lifecycle planning, personalization gains endurance. It stops wobbling every time a new channel, region, or regulation enters the picture.When asked about what a system of permission actually contains, Phyllis anchors the idea in everyday user choice. Preferences, opt-ins, unsubscribes, and topic interests form the marketing layer most teams recognize. Consent records, deletion rights, and data sharing controls form the privacy layer that usually lives elsewhere. Together, these signals decide what data you collect, where it flows, how long it lives, and which systems get to act on it. That layer governs every downstream decision you make about segmentation, targeting, and automation.“We are talking about a layer of user controls that determine what personal data a company collects, how it is collected, how it is stored, how long it is stored, and what gets shared across systems.”Phyllis points out that teams often rush toward tooling before understanding their own surface area. She pushes marketers to start with an audit that feels closer to whiteboarding than compliance. That work cuts across marketing, product, privacy, and partnerships, and it usually exposes uncomfortable overlaps and blind spots. Most organizations already run this exercise for campaigns and funnels, and they rarely include consent in the room. When permission signals stay disconnected from journey design, personalization feels impressive in demos and brittle in production.Operationalizing consent requires discipline across systems. Preference signals need to flow cleanly into the CDP, CRM, messaging platforms, and analytics tools. That way campaigns, audiences, and triggers operate on live, permissioned data ins...

A single email can cost millions of dollars. Not because of what it says, but because it didn't reach the right people at the right time. Most companies treat content as marketing fluff until it fails spectacularly. Then suddenly everyone realizes it's the invisible infrastructure holding together every digital experience.Join hosts Chuck Moxley and Nick Paladino as they sit down with Rafael Carranza, who's spent his career proving that content isn't just words on a page. Starting at a wire service during the dot-com boom when thousands of websites suddenly needed live content, Rafael moved to Microsoft where he helped open their content platform to publishers. He then went to Amazon building decision-making systems for thousands of sellers navigating complex rules, and now to PitchBook where data trust drives financial decisions. We explore why trust is the foundation of all content operations, why Microsoft pivoted from being a media company to becoming a platform, and when content stops being marketing and becomes integral to the product itself. Rafael argues that frictionless isn't about improving processes or deploying better technology, it's about how deeply you understand the customer on the other side.Key Actionable Takeaways:Build content governance foundations before implementing AI - Clean your content libraries, audit outdated information, establish clear tagging systems, and align terminology across departments; LLMs can't generate accurate responses from messy, ungoverned dataTreat content as product infrastructure, not just marketing - Critical information about rules, procedures, and product usage directly impacts customer success and costs real money when missing or wrong at decision-making momentsPrioritize quality gates over speed when stakes are high - Create intentional friction through approval processes and pushback mechanisms to maintain quality standards; moving fast without accuracy can trigger legal issues, government involvement, and million-dollar failuresWant more tips and strategies about creating frictionless digital experiences? Subscribe to our newsletter! https://www.thefrictionlessexperience.com/frictionless/ Download the Black Friday/Cyber Monday eBook: http://bluetriangle.com/ebook Rafael Carranza's LinkedIn: https://linkedin.com/in/rafaelcarranza Nick Paladino's LinkedIn: https://linkedin.com/in/npaladino Chuck Moxley's LinkedIn: https://www.linkedin.com/in/chuckmoxley/Chapters:(00:00) Introduction(02:43) Journalism origins(03:15) Wire service dot-com boom(04:30) Microsoft partnership(05:30) Learning user trust(07:15) Trust across organizations(08:35) Microsoft media pivot(09:45) Platform over content(10:30) Content as product(11:15) Amazon seller information(12:30) Operationalizing at scale(13:15) Governance structures(14:30) AI hallucination risks(15:15) Content accuracy guardrails(17:15) Windows to Linux journey(18:15) Business adoption limits(20:00) Human-AI collaboration(21:30) Innovation vs trust balance(22:00) B2B vs B2C content(23:30) Right content right time(24:30) When content fails(25:30) Million-dollar mistakes(26:45) Intentional friction benefits(27:30) Quality over speed(28:45) Biggest misconception(29:30) Conclusion

Michael Lunzer , Founder and CEO of Itiliti Health visits the podcast to break down the real-world impact of CMS-0057, the challenges of turning interoperability policy into practice, and where healthcare organizations can unlock value beyond compliance—today and in the years ahead

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Ryan Mackey, CMIO at LifePoint Health, about "Operationalizing 5 AI Scribe Vendors Across a System, How to Enforce Quality Across a Fragmented, Multi-EHR Health System, Expanding AI Beyond Physicians, and more..."

The FDA's transition from the Quality System Regulation (QSR) to the new Quality Management System Regulation (QMSR) marks the most significant update to 21 CFR Part 820 in nearly two decades. But for medical device manufacturers, this is more than just a regulatory rewrite—it is a shift toward global harmonization that requires immediate strategic action.In this episode of Life Science Solutions, host Chris Adkins sits down with David Dlugo, Senior Director of Quality at Kymanox, to unpack the practical realities of the QMSR rollout. With over 30 years of experience in quality systems and design controls, David explains why "being ISO 1345 certified" isn't a free pass for compliance and how to turn this regulatory hurdle into a long-term business advantage.Topics Include:The "Why" Behind QMSR: Understanding the FDA's push to harmonize with ISO 1345:2016 and what it means for global market access.Risk Management Evolution: Moving beyond product risk (ISO 14971) to apply risk-based decision-making across the entire quality system, from CAPAs to training.The Certification Myth: Why your existing ISO 1345 certificate won't stop the FDA from auditing your facility.Supplier Controls: How to update supplier files to be "living documents" that satisfy the new monitoring requirements.A 5-Step Implementation Roadmap: A proven strategy to assess gaps, remediate SOPs, and ensure your team is ready before the deadline.Whether you are a VP of Quality or a Regulatory Affairs specialist, this conversation offers a clear, science-forward path to navigating the new landscape of medtech compliance.

Change is emotional. Even when the strategy is solid, people still feel uncertain, skeptical, or overwhelmed, especially when the vision feels huge and the path feels unclear.In this revisited episode of The Visual Lounge (originally Episode 168), Matt sits down with Jake Gittleson, who leads McKinsey's Learning Research and Innovation Lab. Jake shares why storytelling is one of the most effective tools L&D teams have for supporting change inside organisations.Instead of trying to persuade people in one big moment, Jake explains why change stories should be shared over time, through small experiments, human insights, and incremental updates that meet people where they are. He also breaks down practical ways to gather stories through interviews, outline your narrative, and use video and audio to create connection, without needing expensive gear or a polished production setup.Learning points from the episode include:00:00 - 01:21 Introduction01:21 - 02:03 Jake's background02:03 - 04:14 How Jake started using audio and video04:14 - 07:01 What does a successful change look like07:01 - 08:45 Creativity as a tip for using video at work08.45 - 11:55 Jake's role and expertise in change and innovation11:55 - 15:11 Why human connection matters in change15:11 - 18:13 Operationalizing storytelling without big budgets18:13 - 21:13 Building the right stories21:13 - 27:10 Visual approaches to telling stories27:10 - 30:21 Capturing real voices30:21 - 39:51 Speed round39:51 - 40:46 Jake's final take40:46 OutroImportant links and mentions:Connect with Jake on LinkedIn: https://www.linkedin.com/in/jake-gittleson/Check out The Learning Geeks podcast: https://www.learninggeekspod.com/Listen to Jake's first appearance on The Visual Lounge in episode 168: https://player.captivate.fm/episode/ee9c311f-7f51-4a6c-a749-c2d7090a1274

Moiz Kohari, VP of Enterprise AI and Data Intelligence at DDN, breaks down what it actually takes to get AI into production and keep it there. If your org is stuck in pilot mode, this conversation will help you spot the real blockers, from trust and hallucinations to data architecture and GPU bottlenecks.Key takeaways• GenAI success in the enterprise is less about the demo and more about trust, accuracy, and knowing when the system should say “I don't know.”• “Operationalizing” usually fails at the handoff, when humans stay permanently in the loop and the business never captures the full benefit.• Data architecture is the multiplier. If your data is siloed, slow, or hard to access safely, your AI roadmap stalls, no matter how good your models are.• GPU spend is only worth it if your pipelines can feed the GPUs fast enough. A lot of teams are IO bound, so utilization stays low and budgets get burned.• The real win is better decisions, faster. Moving from end of day batch thinking to intraday intelligence can change risk, margin, and response time in major ways.Timestamped highlights00:35 What DDN does, and why data velocity matters when GPUs are the pricey line item02:12 AI vs GenAI in the enterprise, and why “taking the human out” is where value shows up08:43 Hallucinations, trust, and why “always answering” creates real production risk12:00 What teams do with the speed gains, and why faster delivery shifts you toward harder problems12:58 From hours to minutes, how GPU acceleration changes intraday risk and decision making in finance20:16 Data architecture choices, POSIX vs object storage, and why your IO layer can make or break AI readinessA line worth stealing“Speed is great, but trust is the frontier. If your system can't admit what it doesn't know, production is where the project stops.”Pro tips you can apply this week• Pick one workflow where the output can be checked quickly, then design the path from pilot to production up front, including who approves what and how exceptions get handled.• Audit your bottleneck before you buy more compute. If your GPUs are waiting on data, fix storage, networking, and pipeline throughput first.• Build “confidence behavior” into the system. Decide when it should answer, when it should cite, and when it should escalate to a human.Call to actionIf you got value from this one, follow the show and turn on notifications so you do not miss the next episode.

In this episode of MeriTalking, Nicole Burdette sits down with ICF’s Kyle Tuberson to discuss how agencies can go from lab to live, supported by a consistent delivery approach in ICF's Fathom, which bakes in security, governance, and integration with existing systems. They'll also address the drivers for AI, from efficiency pressures to practical technology maturity, and the common barriers leaders face, from talent to infrastructure and security.

Since the 1970s the scientific field has been steadily improving in its use of meaningful consent practices. But how are we doing when it comes to the related practice of gaining client assent? This week we discuss the similarities and differences between both and take a pulse check as to how behavior analysis is doing to ensure only the best of practices when it comes to benefiting our clients whether in the research lab or clinic setting. If you think of assent practices as just willingness to enter the classroom, you definitely need to listen to this episode. This episode is available for 1.0 LEARNING CEU. Articles discussed this episode: Mead Jasperse, S.C., Kelly, M.P., Ward, S.N., Fernand, J.K., Joslyn, P.R., & van Dijk, W. (2025). Consent and assent practices in behavior analytic research. Behavior Analysis in Practice, 18, 826-841. doi: 10.1007/s40617-023-00838-5  Flowers, J. & Dawes, J. (2023). Dignity and respect: Why therapeutic assent matters. Behavior Analysis in Practice, 16, 913-920. doi: 10.1007/s40617-023-00772-6 If you're interested in ordering CEs for listening to this episode, click here to go to the store page. You'll need to enter your name, BCBA #, and the two episode secret code words to complete the purchase. Email us at abainsidetrack@gmail.com for further assistance.

In this Unfiltered Stories episode, Hansa Iyengar sits down with NewRocket CEO Harsha Kumar to dismantle the AI hype and get real about how enterprises can drive outcomes, not just experiments. The conversation zeroes in on building AI you can trust, redefining services as software, and what enterprise leaders must do now to avoid becoming irrelevant in the AI-first era. The key takeaway from the discussion includes:AI is disrupting both low-end and high-end IT services models. Intelligent agents are transforming workflows, but you must design them right. Trust is the new differentiator for AI. Leaders must treat AI as a new operating model, not a side experiment. The ROI conversation must shift from cost savings to value realization.Enterprise leaders who treat AI as a science experiment will lose to those treating it as a new business operating model. The pilot phase is over—budget for AI, train for AI, and build for scale—or prepare to be disrupted. Also, check the HFS market impact report: “Reinvent your ServiceNow service model with agentic AI”, here: https://www.hfsresearch.com/research/servicenow-services-model/

**The vCISO In The Green Glass Corner Office Podcast has been re-branded to The Blak Cyber Podcast presents The CISSP Dojo Series**

While, maybe, in murky legal waters, Attorney General Pam Bondi is building out the infrastructure for greater spying, policing and prosecution of social movements, and anyone else deemed an enemy of the state. It instructs agents, analysts, and grant makers what to do next and with whom, and those orders will hit real people and organizations almost immediately.In our latest, Scott talks with return guest Adam Federman (@adamfederman) to discuss NPMS-7 and the recently released "Bondi Memo" rewriting of past civil liberties guardrails. Bio//Adam Federman works at Type Investigations as a reporting fellow. He has written extensively on corporate and police spying on environmental activists, much of which has appeared in the Guardian. He's also been published in Politico Magazine, the Nation, The Washington Post, Wired, Columbia Journalism Review, Adirondack Life, and Gastronomica. ------------------------------

In this episode of the Crisis Lab Podcast, host Kyle King speaks with Tom Sivak, Chief Emergency Manager at Emergency Management One, about the fundamental shift in the crisis management profession from a knowledge economy to an allocation economy. What it reveals: the unsustainable nature of manual information processing in an era of polycrisis and velocity. With emergency management agencies facing chronic understaffing and budgets that demand "more with less," the traditional model of the "Rolodex leader" who holds the entire plan in their head is failing. Sivak argues that trying to manually process the astronomical amount of data in modern crises is no longer a badge of honor, it is a strategic vulnerability. This conversation offers a pragmatic roadmap for operationalizing AI not as a tech trend, but as a survival mechanism. It reflects what modern leadership demands: moving from being the "writer" of every brief to the "editor" of intelligence, building "blue sky" muscle memory so tools work when the pressure mounts, and reclaiming the "gut intuition" that only a human can provide. Show Highlights [04:00] Why AI is the only scalable solution for the "do more with less" mandate [06:00] The "Forethought" Principle: Why using AI only during disasters guarantees failure [08:00] Parallels to 1994: How the industry feared the internet before it became essential [13:00] The maturity model shift: Moving leaders from "writers" to "editors" [17:00] Using efficiency to focus on community resilience and mental health [21:00] The Human Lever: Why algorithms can process data but cannot replace gut intuition [23:00] Why value now comes from directing resources, not retaining facts [25:00] Validating the Emergency Manager's role as the original "Allocation" leader

In this episode, Daniel Lereya (Chief Product and Technology Officer @ Monday.com) shares how they are evolving their engineering roles from developers to builders & system designers, where the lines between product, engineering, and design are intentionally blurred, and developers manage AI Agents as team members, tackling an ever-expanding list of projects. We explore the shift from "developer" to "system designer" and why managing AI agents requires the same skills as managing people. Plus, a case study where the Monday.com team leveraged AI agents to decompose a monolith, autonomously manage the project board and assign strategic / high-risk tasks to humans. ABOUT DANIEL LEREYADaniel Lereya has served as Chief Product and Technology Officer at monday.com since 2023. In this role, he focuses on advancing monday.com's multi-product vision and operational efficiencies while driving execution to support company growth. Previously, he was Vice President of R&D and Product, leading global teams in shaping and executing the company's product strategy through innovation and technology. Before joining monday.com, Daniel held leadership and engineering roles at IBM and SAP. SHOW NOTES:The three core principles of monday.com's culture: Ownership, Transparency, and Speed of Execution (3:59)How AI acts as an accelerant to implement these cultural principles at scale (8:36)Why the “Developer” role is evolving into a “Strategic Builder” and “System Designer” (13:47)Breaking silos: How the “Builder” role blurs the lines between product, engineering, and design (17:13)Real-world example: A designer using AI to submit code and fix UI issues independently (19:09)Case Study: The “Agent Factory” & how a weekend prototype by one leader shifted the product roadmap (21:25)Operationalizing transparency: Using internal tools (“Big Brain”) to align every builder on daily business impact (25:58)The “Kickoff Meeting” framework: A strict protocol for falling in love with the problem, not the solution (32:26)The new management paradigm with AI agents as team members (37:31)Rapid fire questions (42:09) This episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com AI on bad data is artificial stupidity. And healthcare can't afford that. In this episode, Charlie Harp, CEO and founder of Clinical Architecture, explains why the future of healthcare depends on high-quality data. He describes how his company has spent 18 years refining the “plumbing” of healthcare information, ensuring that AI, clinical systems, and decision tools operate on accurate, trusted data. Charlie introduces the Patient Information Quality Improvement Framework (PIQI), an open-source collaboration with partners such as the VA and CMS, to measure and improve data quality across the industry. He emphasizes that true healthcare transformation will come not from disruption, but from consistent, data-driven evolution. Tune in and learn how improving healthcare's “data plumbing” could unlock innovation, interoperability, and trust across the entire ecosystem! Resources Connect with and follow Charlie Harp on LinkedIn. Follow Clinical Architecture on LinkedIn. Visit the Clinical Architecture website! Listen to Charlie's previous interview on the podcast here. Check out The Informonster Podcast here.

Welcome to another insightful episode of Build a Better Agency! This week, host Drew McLellan is joined by returning guest Nicole Mahoney, an accomplished agency owner and thought leader renowned for her innovative work in collaboration within the travel and tourism space. Drawing on her 15 years of industry expertise, Nicole shares how strategic partnerships have propelled her agency to new heights—even during challenging times like the pandemic. Together, Drew McLellan and Nicole Mahoney dig deep into the multifaceted nature of agency collaboration, both with competitors and complementary businesses. Nicole reveals insights from her research, podcast, and her newly released book, breaking down the different types of collaborators—the promoters, doubters, and protectors—and why understanding these archetypes is key to building mutually beneficial relationships. They also explore how agencies can be more intentional with partnerships to drive growth, resilience, and innovation. Expect actionable frameworks, real case studies of cross-agency teamwork, and candid stories about what works (and what doesn't) when it comes to navigating collaborations—from RFP responses to co-hosting major events. Nicole introduces her proven "3C framework" for successful partnerships and shares how agencies can assess and operationalize collaboration as part of their strategic planning, especially heading into 2026.   If you're rethinking how to strengthen your agency's network, improve client offerings, or simply want to learn from real-world examples of effective coopetition, this episode is packed with takeaways. Don't miss this opportunity to hear fresh perspectives on how working together not only benefits your agency, but helps build a stronger, more connected industry.   A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: Building agency growth and resiliency through strategic collaboration   Understanding the three types of collaborators: promoters, doubters, and protectors Operationalizing collaboration as an intentional business strategy Keys to effective partnerships: communication, commonality, and commitment Creating mutually beneficial relationships even with competitors (coopetition) Leveraging collaborations to diversify offerings and better serve clients Using partnerships to overcome resource gaps and win larger opportunities

About Charlie Harp:Charlie Harp is the CEO of Clinical Architecture, where he has led the company for over 16 years in its mission to revolutionize healthcare data quality and interoperability. Under his leadership, Clinical Architecture has become the industry's leading provider of healthcare terminology management solutions, empowering organizations to enhance the accuracy, usability, and value of clinical data across systems. With deep expertise in electronic health records (EHR) and healthcare information systems, Charlie has spearheaded the development of cutting-edge software products and driven major initiatives in process improvement, project management, and data strategy—boosting efficiency and profitability across the organization.Before founding and growing Clinical Architecture, Charlie held senior technology and leadership roles at First DataBank, Zynx Health, Medi-Span, Covance, and SmithKline Beecham Clinical Labs, where he consistently delivered innovative solutions that advanced healthcare IT infrastructure. Beyond his executive work, Charlie is a healthcare data quality evangelist and host of the Informonster Podcast, where he explores the evolving intersection of healthcare, technology, and data. A graduate of California State Polytechnic University–Pomona and the Hearst Management Institute, Charlie remains deeply committed to enhancing the healthcare ecosystem through improved data and advanced technology.Things You'll Learn:AI in healthcare is only as good as the data it's trained on; poor data leads to dangerous outcomes and lost trust.The Patient Information Quality Improvement Framework (PIQI) aims to measure and improve healthcare data quality through an open-source, industry-wide standard.Data quality has a direct impact on everything from reimbursement accuracy to clinical decision-making and patient safety.Healthcare's transformation won't come from disruption but from gradual, data-driven evolution focused on interoperability and usability.Investing in data quality is like adopting a healthy lifestyle; it's hard work, but the long-term benefits far outweigh the short-term effort.Resources:Connect with and follow Charlie Harp on LinkedIn.Follow Clinical Architecture on LinkedIn.Visit the Clinical Architecture website. Listen to Charlie's previous interview on the podcast here.Check out The Informonster Podcast here.

In this final episode of Season 3 of Tech It to the Limit, hosts Sarah Harper and Elliott Wilson go global and get grounded with a very special guest. After sharing travel tales from Germany and the HLTH conference, Sarah and Elliott debut their new game, “Trust-O-Meter,” rating real-world health tech scandals and solutions on a scale from “hospital stairwell cell signal” to “grandma's green bean casserole.”Then, they sit down with Dr. David Rhew, Global Chief Medical Officer at Microsoft, for a wide-ranging, surprisingly personal conversation on everything from his pivot from academia to industry ( a VA grant pushed him out) to the future of oculomics, voice biomarkers, and responsible AI. Dr. Rhew breaks down the three layers of bias, explains why implementation is everything, and doesn't shy away from the hard truth about AI and the future of the healthcare workforce. It's a deep, funny, and profoundly human conversation to close out the season.The episode wraps with Wise Nugs and a final health tech haiku, leaving listeners hopeful and ready for Season 4.Key TakeawaysTrust needs humans in the loop :AI earns credibility when it supports clinical workflows, not replaces them.Bias hides in plain sight :Data, model design, and deployment all carry bias. Responsible AI means addressing all three.Implementation eats innovation for breakfast: Technology does not change healthcare; adoption and usability do.Your eyes and voice are the new vital signs :Oculomics and voice biomarkers are turning everyday signals into early detection tools.Equity must be built in, not bolted on:“Neutral AI” does not exist. Fairness and transparency have to be engineered from the start.Automation is not the enemy; stagnation is :AI will replace tasks, not purpose. The key is reskilling and redefining human work.In this episode:[00:00:13] Welcome to the season 3 finale[00:01:19] Host travel log[00:05:24] Game debut: Trust-o-meter[00:22:01] Interview: Dr. David Rhew[00:23:34] Dad jokes and Korean BBQ regrets[00:25:27] From white coat to cloud[00:30:52] Bridging the hype-reality gap[00:34:50] Oculomics: The 2-minute eye scan[00:38:02] The DMA of bias[00:45:27] The TRAIN consortium[00:48:45] Cloud consolidation and data stewardship[00:58:29] Call to action: Operationalizing trust[01:05:32] Spicy nugs: Key takeaways[01:14:09] Health tech haiku and sign-offResources:Tech It To The Limit PodcastWebsite Apple PodcastDr. David RhewLinkedIn -https://www.linkedin.com/in/david-rhew-m-d-1832764/Sarah HarperLinkedIn -https://www.linkedin.com/in/sarahbethharperElliott WilsonLinkedIn - https://www.linkedin.com/in/matthewelliottwilson

As important as it is to understand the patient journey, my industry has done a terrible job of helping practices make “the patient journey” anything useful day to day. My guest today agrees, and he helps his clients turn that journey into a tangible, actionable mechanism practices can use to grow.Daniel Tribby is a healthcare provider, effective business growth strategist, award winning author, top keynote speaker with a vision to help healthcare entrepreneurs build a practice that serves it's patients and sustain profitability for the long term.In this episode Carl White and Daniel Tribby discuss:What the patient journey isWhy marketers are so excited by the patient journey but most non-marketers are notHow to operationalize the patient journeyWant to be a guest on PracticeCare?Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here's the link where you can get the process started.Connect with Daniel Tribbyhttps://www.linkedin.com/in/iamdanieltribby/Connect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg

Melanie Perkins is CEO and co-founder of Canva, currently valued at over $42 billion, generating over $3 billion in annual revenue, with more than 240 million monthly active users and, incredibly, eight consecutive years of profitability. But the journey was far from smooth. Melanie was rejected by over 100 investors during her first fundraising round, her team spent two years without being able to ship a new feature during a technical rewrite, and the company pivoted early from a yearbook publishing platform to become the design powerhouse it is today. Through it all, she maintained what she calls “column B” thinking: building toward a dream future rather than just using the bricks around you.We discuss:1. How “column B” thinking helped Melanie build Canva, by starting with an impossible vision rather than existing constraints2. The power of setting “crazy big goals”3. How Canva survived a painful two-year period without shipping any new features while rewriting their codebase4. How Melanie pushed through 100 investor rejections, and how she used each rejection to strengthen her pitch5. Canva's “two-step plan”: build one of the world's most valuable companies, then do the most good possible6. Melanie's vision for 2050 and why she believes imagination is the first step toward a better world—Brought to you by:Vanta—Automate compliance. Simplify security. https://vanta.com/lennyStripe—Helping companies of all sizes grow revenue: https://stripe.com/Justworks—The all-in-one HR solution for managing your small business with confidence: https://ad.doubleclick.net/ddm/trackclk/N9515.5688857LENNYSPODCAST/B33689522.424104489;dc_trk_aid=616485033;dc_trk_cid=237010502;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=;gdpr=$—Transcript: ⁠https://www.lennysnewsletter.com/p/the-making-of-canva⁠⁠—My biggest takeaways (for paid newsletter subscribers): https://www.lennysnewsletter.com/i/176082995/my-biggest-takeaways-from-this-conversation—Where to find Melanie Perkins:• X: https://x.com/melaniecanva• LinkedIn: https://www.linkedin.com/in/melanieperkins/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Melanie Perkins and Canva(04:44) Building a “column B” company(06:36) Operationalizing big visions(13:13) Crazy big goals and celebrations(22:00) Challenges and setbacks in Canva's journey(26:30) Fundraising and investor rejections(29:36) Leadership and growth lessons(34:38) Canva's goal-driven structure(35:46) Balancing work and personal life(38:02) Community-driven product development(40:37) The two-step plan for global impact(45:04) Canva's biggest launch yet(48:10) How Canva approaches product expansion(52:37) AI integration in Canva(53:56) AI corner(55:22) Melanie's vision for 2050 and beyond(01:00:07) Lightning round and final thoughts—Referenced:• Canva: https://www.canva.com/• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• Building high-performing teams | Melissa Tan (Webflow, Dropbox, Canva): https://www.lennysnewsletter.com/p/building-high-performing-teams-melissa• UserTesting: https://www.usertesting.com/• Figma: https://www.figma.com/• Adobe: https://www.adobe.com/• Calm: https://www.calm.com/• Gandhi's quote about happiness: https://www.brainyquote.com/quotes/mahatma_gandhi_105593• Help us improve Canva: https://www.canva.com/help/get-in-touch/general-feedback/—Recommended books:• Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration: https://www.amazon.com/Creativity-Inc-Expanded-Overcoming-Inspiration/dp/0593594649/• The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses: https://www.amazon.com/Lean-Startup-Entrepreneurs-Continuous-Innovation/dp/0307887898/• The Power of Moments: Why Certain Experiences Have Extraordinary Impact: https://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/1501147765• Designing the Obvious: A Common Sense Approach to Web and Mobile Application Design: https://www.amazon.com/Designing-Obvious-Common-Approach-Application/dp/0321749855—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com

Arctic Wolf's Dean Teffer reveals how they transformed security operations by processing one trillion daily alerts with AI, and shares hard-won lessons from operationalizing AI in production SOC environments Topics Include:Arctic Wolf processes one trillion security alerts daily across 10,000 global customersSecurity operations remained stubbornly human-mediated due to constantly evolving threats and infrastructure complexityDean explains why platformizing data creates a virtuous cycle enabling AI automationTraditional ML models couldn't handle SOC's situational complexity, leading to LLM adoptionArctic Wolf's unique advantage: direct access to 1000+ SOC analysts for continuous feedbackAWS partnership began with governance concerns about data privacy and model training"Centaur Chess" approach: AI-human teams consistently outperform either alone in cybersecurityThree-generation AI evolution: from personal use to prompt engineering to expert-tuned modelsThree-day AWS hackathon achieved breakthroughs that would've taken months independentlySOC analysts actively shaped AI responses through iterative feedback during live operationsObservability proved critical: tracking performance, quality metrics, and response times for continuous improvementMeasurable impact achieved: automated alert orientation dramatically increased analyst efficiency and response quality Participants:Dean Teffer - VP of AI/ML, Arctic WolfAswin Vasudevan - Senior ISV Solution Architect, Amazon Web ServicesSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

Learn more about Michael Wenderoth, Executive Coach: www.changwenderoth.comWhen does your influence cross the ethical line at work? What sends people to the “dark side” that causes personal pain and derails careers – and how to make sure that never happens to you? Richard Bistrong can tell you from personal experience: He went to prison for bribery. And if you think that can't happen to you (most people don't), or you've felt the pressure to cut corners to advance at work (most people do) -- then you really need this episode. Richard Bistrong, CEO of Front-Line Anti-Bribery, wants to make sure you navigate tough ethical decisions that can arise in the ambitious pursuit of your career, getting things done, or influencing others. He and host Michael Wenderoth discuss what blinded Richard and practical steps that you – and your organization – should put in place to stay out of trouble, and smartly accelerate your career. SHOW NOTES:Risk will sneak up on you when you think: “That would never happen to me”Why Richard was sent to prison – and what that was likeHow Richard accidentally started Front-Line Anti-Bribery LLC, to address an underserved “middle”Cheating is always a choiceThe call Richard never madeThe case of the Dutch police official: How conspiracies and bribery usually occurSunshine, chocolate and tolls vs. “commiting transnational crime”: How euphemisms and “non-terms” don't sound so bad lead to moral fadingWhen an internal compliance officer needs to walk around with body guards – in their OWN companyAre people inherently good – or evil?If Richard could go back and make the call, how would he have done it?Not a “one and done”: Proactive outreach and what the company could have done“The voice of business”: How company's can get over the first awkward call, by using open ended questions – and making sure those calls don't just come from the Compliance officerTraining vs Preparation, Wall posters vs Operationalizing through Structures and Governance: What most companies missHow to identify your blind spotsAssembling “truth tellers” to manage conformity and your own confirmation bias“Ethical mistakes age like milk, not like wine”How to know when you are crossing the lineNavigating the “deep grey” when it comes to influenceRichard's safety check: Are you becoming somebody else's ambassador?Tips on how to assess a company's ethics – “You can always walk out, but you don't always have to walk in”“The lack of competing narratives” and other red flags that Richard looks forChanges in how the FCPA is being enforcedThe question Michael use to pose to his sales teamHow Richard finds foreign (non-US) countries approach business ethics differently from their US counterpartsFocus on the frozen middle in organizations BIO AND LINKS:Richard Bistrong is the CEO of Front-Line Anti-Bribery, a consultancy focusing on real-world anti-bribery, ethics, and compliance challenges. His expertise is in Ethics, Compliance and Ethical Decision Making Under Pressure. He hopes to share the benefits of ethical business practices by the identification of blind spots in decision making. His work has appeared in Fast Company and The Harvard Business Review. He has also been quoted in The New York Times, The Wall Street Journal, and The Financial Times. You can connect with Richard on LinkedIn and follow him on Instagram. Richard on LinkedIn: https://www.linkedin.com/in/richardbistrong/Richard's website: www.richardbistrong.comRichard is on Instagram at @richardbistrong (and on YouTube, X under his name; and on Facebook under Front-Line Anti-Bribery.His TED Talk: https://www.youtube.com/watch?v=PDnGVxAc7ikDorie Clark's book Reinventing You: https://dorieclark.com/reinventingyou/Ron Carucci “How to Fix Our Trust Recesssion” (EP25 on 97% Effective): https://tinyurl.com/39cdawcpSpeak Out, Listen Up (Book by Megan Reitz and John Higgings): https://a.co/d/56zuYWxThe concept of “dangerous silence” in Amy Edmonson's book, The Fearless Organization: https://a.co/d/08U3fDM“Why High-Performers are More Subject to Ethical Risks” (Forbes): https://tinyurl.com/5yp558vw“How to Approach Business Ethics When Global Consensus Breaks Down” (HBR article by Richard and Anna Romberg): https://hbr.org/2025/03/how-to-approach-business-ethics-as-global-consensus-breaks-downMichael's Award-Winning book, Get Promoted: What Your Really Missing at Work That's Holding You Back https://tinyurl.com/453txk74Watch this episode on video, 97% Effective Youtube channel: https://www.youtube.com/@97PercentEffectiveAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Julie M. Liss, Ph.D., CCC-SLP, is Senior Associate Dean in the College of Health Solutions and Professor of Speech and Hearing Science at Arizona State University. A certified speech-language pathologist, she is internationally recognized for advancing the use of artificial intelligence in speech-language pathology. Her work has focused on transforming clinical speech science into digital tools that can detect and track neurological disease, expand access to care, and support more precise clinical decision-making. As co-founder of Aural Analytics, Dr. Liss has helped pioneer speech-based biomarkers and AI-driven assessment platforms now in use around the world. She is also a thought leader in promoting the ethical and responsible application of AI in healthcare and scientific publishing. Beyond her research and innovation, Dr. Liss has served in key leadership roles with ASHA, including as Editor-in-Chief and now Chair of the ASHA Journals Board, where she is helping shape policy around emerging technologies in scholarly communication. In recognition of her impact on the profession and her leadership at the intersection of speech science and technology, Dr. Liss is receiving Honors of the Association from ASHA in 2025. Visar Berisha, Ph.D., is a Professor at Arizona State University with a joint appointment in the College of Engineering and the College of Health Solutions and Associate Dean for Research Commercialization in the College of Engineering. His main research interests reside at the intersection of AI and the human voice. He has developed and commercialized new speech AI models for healthcare. This work is primarily funded by the National Institutes of Health, the Department of Defense, and the National Science Foundation. This work has led to many academic publications, several patents, and two companies. Dr. Berisha's work has been featured in the New York Times, on ESPN, National Public Radio, the Wall Street Journal, and a number of other international media outlets. He was the 2023-2024 ISCA Distinguished Lecturer. References: Berisha, V., & Liss, J. M. (2024). Responsible development of clinical speech AI: Bridging the gap between clinical research and technology. npj Digital Medicine, 7, Article 208. https://doi.org/10.1038/s41746-024-01199-1 Liss, J., & Berisha, V. (2024). Operationalizing clinical speech analytics: Moving from features to measures for real-world clinical impact. Journal of Speech, Language, and Hearing Research, 67(11), 4226-4232. Liss, J., & Berisha, V. (2020, August). How will artificial intelligence reshape speech-language pathology services and practice in the future? ASHA Journals Academy. https://academy.pubs.asha.org/2020/08/how-will-artificial-intelligence-reshape-speech-language-pathology-services-and-practice-in-the-future/ Xu, L., Chen, K., Mueller, K. D., Liss, J., & Berisha, V. (2025). Articulatory precision from connected speech as a marker of cognitive decline in Alzheimer's disease risk-enriched cohorts. Journal of Alzheimer's Disease, 103(2), 476-486. Yeo, E., Liss, J., Berisha, V., & Mortensen, D. (2025). Applications of Artificial Intelligence for Cross-language Intelligibility Assessment of Dysarthric Speech. arXiv. https://arxiv.org/pdf/2501.15858

Practical ways to lead a good life.  Kieran Setiya is the Peter de Florez Professor of Philosophy at MIT, where he works on ethics and related questions about human agency and human knowledge. He is the author of Midlife: A Philosophical Guide and Life Is Hard: How Philosophy Can Help Us Find Our Way. He also maintains a Substack newsletter, Under the Net. In this episode we talk about: How Kieran became interested in practical philosophy (and philosophy more generally) A brief history of philosophy  The connection between philosophy and self-help Whether Buddhism is a philosophy? The upside of missing out (as opposed to FOMO)  Kieran's mild beef with the Stoics techniques for dealing with grief and loss  Why living well is not the same as feeling happy The connection between Plato, Aristotle and contemporary influencers today  How to deal with physical adversity  Navigating failure  Kieran's case for meditation  Operationalizing the cliché of “enjoying the process” rather than the outcome How to deal with the injustices of the world Join Dan's online community here Follow Dan on social: Instagram, TikTok Subscribe to our YouTube Channel   On Sunday, September 21st from 1-5pm ET, join Dan and Leslie Booker at the New York Insight Meditation Center in NYC as they lead a workshop titled, "Heavily Meditated – The Dharma of Depression + Anxiety." This event is both in-person and online. Sign up here! Get ready for another Meditation Party at Omega Institute! This in-person workshop brings together Dan with his friends and meditation teachers, Sebene Selassie, Jeff Warren, and for the first time, Ofosu Jones-Quartey. The event runs October 24th-26th. Sign up and learn more here! SPONSORS: Bumble: Thinking about dating again? Take this as your sign and start your love story on Bumble.    AT&T: Staying connected matters. That's why AT&T has connectivity you can depend on, or they will proactively make it right. Visit att.com/guarantee for details. Function: Our first 1000 listeners get a $100 credit toward their membership. Visit www.functionhealth.com/Happier or use the gift code Happier100 at signup to own your health. To advertise on the show, contact sales@advertisecast.com or visit https://advertising.libsyn.com/10HappierwithDanHarris

My guest today is Jeff Horing. Jeff cofounded Insight Partners and has been the Managing Director since 1995. This is one of Jeff's first public conversations about building one of the world's most successful technology investment firms with over $100 billion in AUM. Jeff reveals the mechanics behind Insight's legendary sourcing machine—60-80 people systematically calling companies worldwide. He explains their contrarian "one fund" strategy that deploys $12 billion across everything from $10M growth deals to billion-dollar buyouts, and why he thinks this creates unmatched competitive advantages. We discuss remarkable talent diaspora, AI representing a "TAM accelerator," and Insight's five-ingredient framework for perfect investments. Please enjoy this great conversation with Jeff Horing.  For the full show notes, transcript, and links to mentioned content, check out the episode page ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠.⁠⁠⁠⁠⁠⁠⁠⁠ ----- This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ramp⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Ramp's mission is to help companies manage their spend in a way that reduces expenses and frees up time for teams to work on more valuable projects. Go to⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ramp.com/invest⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to sign up for free and get a $250 welcome bonus. – This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ AlphaSense⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. AlphaSense has completely transformed the research process with cutting-edge AI technology and a vast collection of top-tier, reliable business content. Invest Like the Best listeners can get a free trial now at⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Alpha-Sense.com/Invest⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and experience firsthand how AlphaSense and Tegus help you make smarter decisions faster. – This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ridgeline⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. Head to⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ridgelineapps.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to learn more about the platform. ----- Editing and post-production work for this episode was provided by The Podcast Consultant (⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://thepodcastconsultant.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠). Show Notes: (00:00:00) Welcome to Invest Like the Best (00:08:35) Insight Partners' Investment Strategies (00:13:06) Evaluating Software Businesses (00:22:51) The One Fund Strategy (00:29:32) The Evolution of Insight's Sourcing Strategy (00:35:09) Operationalizing the Sourcing Process (00:44:43) Adapting to Market Changes and Strategies (00:49:45) Navigating Market Corrections and Investment Strategies (00:51:40) Challenges and Opportunities in Venture Buyouts (00:54:12) Talent Development and Retention at Insight (00:56:03) The Importance of Sourcing and Pattern Recognition (01:02:08) Scaling and Operationalizing Investment Strategies (01:20:24) Impact of AI on Investment and Software Markets (01:27:40) Reflections on Winning and Selling Strategies (01:30:34) The Kindest Thing Anyone Has Ever Done For Jeff

In this episode of Relentless Health Value, host Stacey Richter sits down with Dr. Stan Schwartz, co-founder of ZERO.health, to explore the practical realities and benefits of direct contracting in healthcare.  Dr. Schwartz shares his journey from traditional healthcare to pioneering bundled payments and direct contracts, offering actionable insights for employers, providers, and anyone interested in making healthcare more affordable and predictable. The conversation covers the challenges of claims, cost variability, operationalizing direct contracts, and the impact on both patients and providers. Discover how employers and providers can use bundled payments to cut costs, simplify administration, and deliver $0 out-of-pocket care for patients. It was an honor to get Dr. Schwartz on the pod, and we are doubly thankful because he stepped up and offered to help support Relentless Health Value financially as well as spending his time with me and you. So, thanks to everyone over at ZERO.health for being part of the kind of folks who support shows like this one. Dr. Stan Schwartz is co-founder over at ZERO.health. ZERO gets members access to high-quality providers for $0 out of pocket, leveraging bundled payments and direct contracting. This episode, as I just said, is sponsored by ZERO.health, with an assist from Aventria Health Group. === LINKS ===

I'm Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I've spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.In this episode, I explore the critical role of signature dishes in restaurant marketing. I share why effective marketing is less about offering a large menu and more about creating standout items that truly resonate with guests. I walk through strategies for identifying, crafting, and promoting a signature dish so it becomes a magnet that draws customers in and keeps them coming back. I also highlight the importance of consistency in execution and show how building a brand story around that dish can strengthen engagement and loyalty. Takeaways:Most restaurant marketing fails because it's built on guesswork.Menus don't go viral. Heroes do.Create the thing the guests dream about.People don't remember lists, they remember legends.Your signature item sets expectations.Rituals turn signatures into traditions.It's a magnet and it functions like one.Give it an iconic name and a one-sentence story.In today's competitive landscape, it just isn't enough.If this conversation made you realize the gourmet you need to magnet.Chapters00:00 Introduction to Full Comp and Restaurant Marketing01:44 The Importance of a Signature Dish05:38 Operationalizing and Ritualizing Your Signature ItemIf you've got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com.

Today's guest is Madhav Madaboosi, who is with bp. Madhav Madaboosi leads a global Digital Transformation Team in Future Midstream and Strategy at bp, where he is involved in leading initiatives spanning supply chain, logistics, energy movement, and customer-facing operations. With over two decades of experience in AI, advanced analytics, strategy, and portfolio management, he specializes in driving enterprise-wide transformation that bridges business strategy and digital innovation. bp is an integrated energy company operating across oil, gas, and low-carbon energy solutions, with a presence in more than 60 countries. Madhav joins Emerj Editorial Director Matthew DeMello to explore how companies can operationalize digital transformation at speed and scale — balancing short-term ROI with long-term infrastructure goals. He shares insights on aligning transformation roadmaps with both regulatory and commercial imperatives, emphasizing the role of culture, frontline engagement, and digital literacy in driving successful change. Madhav also highlights the value of rapid-turnaround pilots and explains why simplicity and self-service are essential for effective platform design. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business' podcast!

Points of Interest1:10 – 2:03 – Introduction: Marcel welcomes Mike Grinberg, founder of Proofpoint Marketing, who specializes in helping boutique firms strengthen positioning to compete against large incumbents.2:15 – 3:54 – Competing with “IBM”: Mike explains his role as helping boutique firms reduce client risk perception so they can win against well-known, safer-seeming competitors.4:48 – 5:40 – The Safe Choice Problem: Agencies that differentiate too much without context risk being seen as confusing or risky, which often drives clients back to incumbents.5:46 – 8:44 – Positioning Overlooked Through Risk: Traditional positioning frameworks focus on being better or different but rarely consider how buyers perceive risk in making a nontraditional choice.10:08 – 12:52 – Why Positioning Matters More Now: In uncertain markets, poor positioning is exposed. Firms that only grew with the tide find themselves struggling when growth slows.13:10 – 14:16 – Positioning as an Operational Issue: Positioning cannot be treated as surface-level messaging; it must be reflected in delivery, hiring, onboarding, and overall business design.15:13 – 17:29 – Three Levels of Differentiation: Mike outlines functional, intellectual property (frameworks, tools, methodologies), and promotional differentiation as the three vectors agencies must align.19:00 – 20:13 – The Category Dilemma: Agencies often struggle between fitting into known categories, which brings competition, or creating new ones, which increases client risk and education costs.22:23 – 24:03 – Functional vs. IP Positioning: Mike advocates anchoring to existing categories functionally while differentiating through intellectual property and go-to-market messaging.26:30 – 27:49 – Starting with Ideal Client Profile (ICP): Effective positioning begins with deeply defining the ICP beyond titles and industries, including attributes like stage, structure, and challenges.30:26 – 36:23 – The Risk Perception Matrix: Mike introduces his framework with two axes—personal vs. organizational risk and internal skepticism vs. external questioning—to explain how agencies can derisk buying decisions at every stage.Show NotesConnect with Mike via LinkedInNewsletter: Proofpoint.marketingRisk Perception MatrixLove the PodcastLeave us a review here.

Ever wondered if your people strategy is actually holding your business back? Yvonne Jackson—who's helped companies like Apple untangle their most stubborn people challenges—just dropped a truth bomb that might surprise you: equity isn't a culture problem, it's a process problem. And the fix? It's way less complicated (and a lot quicker) than most leaders think. In this episode, you'll hear how duct-tape solutions and “cute” values might be costing your business more than you realize—and what to do about it. But there's one unconventional move Yvonne makes that flips the whole high-performing team playbook on its head… Want to know what it is? In this episode, you will be able to: Discover how crafting a future of work strategy can transform your leadership and keep your team ahead in a fast-changing world. Unlock the secrets to building high-performing teams that stay motivated and aligned with your business goals. Understand why treating equity as a process problem can shift your entire approach to creating a fair workplace. Learn how to operationalize equity in talent management to drive real, measurable change in your organization. Master succession planning techniques that fuel sustainable business growth and prepare your team for what's next. My special guest is Yvonne Jackson Yvonne Jackson is an experienced business strategist specializing in organizational transformation, talent management, and operational equity. She has worked with major companies such as Apple and Oscar Health, where she led initiatives to align people strategies with core business objectives. Yvonne's expertise includes business process reengineering and identifying process-driven solutions to equity challenges, making her a sought-after advisor for organizations aiming to build high-performing, equitable teams. Her academic background spans the University of North Carolina, Chapel Hill, as well as international study in Thailand and Milan, giving her a broad perspective on leadership and team dynamics. As the founder of her own leadership consultancy, Yvonne combines practical experience with a global outlook, focusing on sustainable succession planning and the integration of equity into everyday business operations. The key moments in this episode are:00:02:43 - Yvonne Jackson's Background and Cross-Cultural Experiences 00:07:03 - Transitioning from DEI to Process-Driven Equity and Leadership 00:10:23 - Aligning Business Priorities with Equity for Sustainable Impact 00:12:53 - Operationalizing Equity through Process Improvement and Leadership Alignment 00:13:26 - Leveraging Tech and Process Reengineering in Talent Management 00:14:39 - Addressing Organizational Growth Challenges and Realignment Needs 00:17:19 - The Cost of Misalignment and Importance of Metrics in DEI 00:21:48 - Supporting Overwhelmed Leaders to Gain Strategic Clarity 00:25:32 - Revaluing Company Core Values as Decision-Making Tools 00:27:15 - Redesigning Organizational Values for Modern Equity and Decision-Making 00:31:09 - Embracing AI to Identify Workflow Inefficiencies and Drive Strategy 00:32:40 - Recommended Leadership Reading: The Courage to Be Disliked 00:34:07 - Prioritizing Sleep as a Key Productivity Ritual for Leaders 00:36:39 - Changing the World by Shifting Social Media Narratives 00:40:21 - Operationalizing Equity and Centering Humanity in the Future of Work Connect with Yvonne Jackson and her work by visiting her website or finding her on LinkedIn. Get 10% off your first month of therapy with BetterHelp by visiting www.betterhelp.com/difference. Join the Master the Career Pivot course at www.loriadamsbrown.com/careerpivot 10% off with the code: DIFFERENT Rate and review the podcast by tapping 5 stars and leaving a quick review to help more difference makers find the show. Learn more about your ad choices. Visit megaphone.fm/adchoices

What You'll LearnThe origins of integrated parcel shipping systems and Clippership's impact (1991)Why traditional carrier APIs limit cost optimization and how Sendflex's engine solves thisThe critical gap between expected shipping costs and actual carrier invoices (north of 15%)How a multi-carrier strategy is essential for modern fulfillment, especially PO box and regional delivery- The rising complexity of omnichannel distribution and its impact on 3PL operations- Lessons from enterprise acquisition failures and maintaining agile, mission-driven growth- How data-driven carrier diversification can unlock real savings versus sales pitchesTimestamped Segments00:00–00:50 – Introduction to Bob Malley and his legacy in parcel logistics00:50–04:39 – Bob's early career and development of Clippership & Tracer04:39–07:24 – The evolving parcel market, rise of multi-carrier shipping, complexities of e-commerce07:24–10:57 – The critical issue of landing cost variance versus expected shipping costs10:57–15:02 – Operationalizing auditing and cost variance fixes through automation15:02–20:04 – Carrier perspectives on load optimization, dimensional weight, and waste20:04–23:30 – Insights on carrier integration and the promise of new, niche carriers23:30–27:33 – B2B ecommerce growth, omnichannel maturity, and the rise of 3PL dynamics27:33–31:17 – Hard lessons on acquisitions and maintaining agility in logistics tech companies31:17–33:06 – Closing thoughts and where to learn more about Sendflex Quotes[10:13] "The cost variance between expected costs and actual costs is north of 15%.” — Bob Malley[06:13] “The real question is: how do shippers narrow the gap that's been growing between expected costs all through that journey of the order...” — Bob Malley[30:44] “I believe in companies that have a mission, are small enough to be agile, and stick to what they do well.” — Bob Malley[21:52] “That's what we're really excited about — data-backed carrier diversification that makes business sense, not just sales sense.” — Bob MalleyAbout the GuestBob Malley is a pioneer in parcel logistics technology with a track record spanning over three decades. He launched Clippership, the first integrated parcel shipping system, scaled Tracer, led e-commerce at Kewill as CEO, and founded Pierbridge, creating the first enterprise cloud-based parcel TMS. Today, as CEO of Sendflex, he is driving innovation in intelligent modular delivery software built for omnichannel complexity and global shipping optimization.Links MentionedSendflex websiteSendflex LinkedIn Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Workplace performance isn't just L&D's responsibility; it belongs to the whole company.  And yet, many HR and learning teams still treat training as a standalone solution.  In this episode, Kevin Yates joins Karina Young to reframe how we think about impact, and why the question isn't just “Did people complete the program?” but “Did anything change as a result?” Kevin, known across the industry as the “L&D Detective,” shares what he's learned from nearly 30 years in the field and why measuring outcomes requires more than a survey or LMS report. He explains how to shift from reporting activity to proving contribution, and why L&D must be embedded in a broader performance ecosystem to make a meaningful difference. Together, they explore what most organizations overlook: how business goals get lost in translation, how legacy habits still shape how programs are designed, and how measurement can become a strategic advantage, not just a reporting requirement. Kevin also offers a practical lens for partnering across functions and building internal alignment around shared outcomes. For HR and L&D leaders navigating increasing pressure to deliver results, it's a timely reminder: meaningful change doesn't happen in a vacuum. It takes a village. Join us as we discuss: (00:00) Meet HR Superstar: Kevin Yates (02:38) How the L&D Detective name came about (04:37) Discovering the passion for measurement in L&D (07:47) Aligning training with business goals (09:31) Breaking legacy habits in L&D practices (10:56) Shifting from order-taker to performance consultant (12:56) The workplace performance ecosystem and its importance (16:30) Why L&D can't succeed alone in impacting business goals (21:00) Operationalizing the measurement of L&D's impact (23:28) Activity metrics vs. true performance impact (32:05) Leveraging AI tools to enhance L&D performance measurement   Resources: For the entire interview, subscribe to HR Superstars on Spotify, Apple Podcasts, or YouTube, or tune in on our website. Original podcast track produced by Entheo. Listening on a desktop & can't see the links? Just search for HR Superstars in your favorite podcast player. Hear Karina's thoughts on elevating your HR career by following her on LinkedIn: https://www.linkedin.com/in/karinayoung11/  Download 15Five's Performance Review Playbook: https://www.15five.com/ebook/review-process-playbook?utm_source=podcast&utm_medium=podcast&utm_campaign=Q2_2023_Podcast_CTAs&utm_content=Performance For more on maximizing employee performance, engagement, and retention, click here: https://www.15five.com/demo?utm_source=podcast&utm_medium=podcast&utm_campaign=Q2-Podcast-Ads&utm_content=Schedule-a-demo Kevin Yates's LinkedIn - https://www.linkedin.com/in/kevinmyates/

Dr. Stephen shares the real-world challenges and wins from launching Bonfire Wellness, a new family-run wellness center focused on recovery, vitality, and longevity. In this episode, he unpacks lessons from the first six months of operating the business, including what went right, what went wrong, and what he'd do differently. From a costly $350,000 contract mistake to retraining ICU nurses in inside-out health principles, Dr. Stephen breaks down the difference between owning a business and operating one. He also gives a clear view into what happens when chiropractic philosophy is applied to a non-chiropractic venture.In this episode you will:Learn how to apply the Five Domains to a wellness startupAvoid costly legal oversights during buildout and hiringDiscover how to onboard medical staff into a vitalistic health modelHear how strong messaging shapes marketing and salesUnderstand the shift from hands-on operator to strategic ownerEpisode Highlights1:37 – Introduction to Bonfire Wellness and the inspiration behind its launch4:40 – Why lifestyle alignment is essential to wellness and not just weekly adjustments6:44 – The decision to shelve Bonfire in the past and focus on one business8:17 – Lessons on wealth building and the myth of running multiple businesses10:09 – How Dr. Stephen's family became co-founders of Bonfire Wellness13:19 – Full family involvement and the leadership roles within the business16:19 – Lessons learned from buildout mistakes and overspending19:03 – How one missed contract detail cost $350,000 and what to do differently21:08 – Using credit instead of SBA financing and the impact on cash flow22:39 – Shifting ICU-trained nurses into a vitalistic model of care24:57 – Why the education of the team was the most critical investment25:52 – Building the brand with referrals, internal, and external marketing26:45 – The role of SEO and digital ads in a modern wellness center28:10 – Future plans for diagnostics, business roles, and financial systems29:52 – Operationalizing and professionalizing a new business from day one31:24 – Vision for multi-site growth and what's next for Bonfire Wellness32:30 - Dr. Chris is joined by Success Partner, Dr. Jeff Langmaid of The Smart Chiropractor to discuss Patient Pilot, a reactivation tool designed to bring past patients back into care. The system sends short, personalized emails that match the voice of the practice, tracks engagement in real time, and builds smart recall lists for more efficient outreach. Discover why reactivation should be a core focus for any growth-minded chiropractor. Resources MentionedTo learn more about the REM CEO Program, please visit:  http://www.theremarkablepractice.com/rem-ceoFor more information about The Smart Chiropractor please visit: https://thesmartchiropractor.com/Schedule a Brainstorming call with Dr. PeteFollow Dr Stephen on Instagram: https://qr.me-qr.com/l/riDHVjqt  Follow Dr Pete on Instagram: https://qr.me-qr.com/I1nC7Hgg  Prefer to watch? Catch the podcast on YouTube at: https://www.youtube.com/@TheRemarkablePractice1To listen to more episodes visit https://theremarkablepractice.com/podcast/ or follow on your favorite podcast app.

Click Here to Get All Podcast Show Notes!Have you ever faced a crossroads in your career or life? What filters do you use to make a decision? In this episode, Sharran breaks down the 10-step framework behind his biggest career move yet–joining forces with Alex and Leila Hormozi at Acquisition.com. While the decision may seem personal, Sharran reveals how it provides a valuable framework for anyone who's facing their own big decisions, touching on concepts like playing the infinite game, the importance of building with the right people, and operationalizing generosity. Sharran also opens up about his journey, from building two billion-dollar companies to discovering the power of alignment and commitment.Tune in to gain insights into decision-making strategies, how to choose the right partnerships, and why it's crucial to surround yourself with people who push you to be better. This episode isn't just about Sharran's decision–it's a blueprint for making your own game-changing choices.“You can tell the strength of a partnership by one question, which is: Are your partners obsessed with your goals or just their own?”- Sharran SrivatsaaTimestamps:01:18 - How Sharran's decision impacts you02:26 - Building two billion-dollar companies wasn't the goal05:00 - The people around you make a huge difference05:40 - Exerting effort is better than relying on luck07:43 - Playing the infinite game09:54 - Core values that drive success12:02 - The Anaheim Ducks and goal-driven partners14:52 - Talent density at Acquisition.com vs. Goldman Sachs17:09 - The three new business assets: distribution, creativity, capital18:56 - Operationalizing generosity as a business model21:06 - Nobody builds a billion-dollar business alone22:25 - People only see the decision, not the choices24:16 - Where to read my full decision breakdownResources:- The Next Billion by Sharran Srivatsaa - https://sharransrivatsaa.substack.com/- Join the Future Proof Community - https://futureproofsecrets.com/- The Real Brokerage - https://www.joinreal.com/- Top Agent Power Pack - https://sharran.activehosted.com/f/121- The 5am Club - https://sharran.com/5amclub/- Join the 10K Wisdom Private Partner Podcast, now available to you for free - https://www.highlandprime.com/optin-10k-wisdom- Join Sharran's VIP Community -

Sachin Kansal is chief product officer at Uber, where he oversees the Rider, Driver, Delivery, Grocery, and New Verticals product lines used for 33 million daily trips worldwide. He's been in product for over 25 years (at Google, Palm, Flywheel, and now Uber). He is known for his “extreme dogfooding” ethos—personally completing almost a thousand Uber driving and delivery trips to sharpen his product insight and user empathy—and his “ship, ship, ship” mantra, which drives rapid iteration across Uber's global teams.What you will learn:1. Dogfooding at scale2. “Ship, ship, ship” as a cultural mantra3. Obsession with inputs over outputs4. Uber's hybrid marketplace vision for autonomy5. How Uber changed its culture to focus on profitability6. What to do when data says “no” but your gut says “yes”7. Career advice: maximize cycles8. AI as a research assistant, not an oracle9. Uber rider etiquette tips—Brought to you by:• Paragon—Ship every SaaS integration your customers want• Stripe—Financial infrastructure to grow your revenue• Coda—The all-in-one collaborative workspace—Where to find Sachin Kansal:• LinkedIn: https://www.linkedin.com/in/sachinkansal/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Sachin's background(05:00) Dogfooding in practice(11:24) Empathy and understanding drivers(20:18) Balancing metrics and user experience(22:04) Operationalizing dogfooding(24:26) Challenges and solutions in dogfooding(29:49) The motto: “ship, ship, ship”(36:37) Product announcements and live demos(40:49) Career advice for product managers(43:51) The evolution of product management with AI(46:55) Collaboration between engineers and product managers(49:36) Uber's vision for self-driving cars(55:59) Uber's path to profitability(01:01:58) Balancing data and gut decisions(01:07:21) AI tools in product management(01:10:14) Failure corner(01:13:48) Lightning round and final thoughts—Referenced:• Uber: https://www.uber.com/• Oracle: https://www.oracle.com/• Snowflake: https://www.snowflake.com/en/• Fivetran: https://go.fivetran.com/• Uber for Business: https://www.uber.com/us/en/business• McDonald's: https://www.mcdonalds.com/• Domino's: https://www.dominos.com• PalmPilot: https://en.wikipedia.org/wiki/PalmPilot• Praveen Neppalli Naga on LinkedIn: https://www.linkedin.com/in/pneppalli/• May Mobility: https://maymobility.com/• Uber strikes deal with May Mobility to deploy ‘thousands' of robotaxis: https://www.theverge.com/news/659563/uber-may-mobility-autonomous-ridehail-partnership• Waymo: https://waymo.com/• WeRide: https://www.weride.ai/• Uber and Avride Announce Autonomous Delivery and Mobility Partnership: https://investor.uber.com/news-events/news/press-release-details/2024/Uber-and-Avride-Announce-Autonomous-Delivery-and-Mobility-Partnership/default.aspx• Dara Khosrowshahi on X: https://x.com/dkhos• Uber Elevate: https://www.uber.com/us/en/elevate/vision/• Uber AV: https://www.uber.com/us/en/autonomous/• Uber Reserve: https://www.uber.com/us/en/ride/how-it-works/reserve/• Uber for teens: https://www.uber.com/us/en/ride/teens/• Flywheel: https://www.flywheel.com/• ChatGPT: https://chatgpt.com/• Gemini: https://gemini.google.com/app• NotebookLM: https://notebooklm.google/• Behind the product: NotebookLM | Raiza Martin (Senior Product Manager, AI @ Google Labs): https://www.lennysnewsletter.com/p/googles-notebooklm-raiza-martin• BlackBerry: https://en.wikipedia.org/wiki/BlackBerry• Peaky Blinders on Netflix: https://www.netflix.com/title/80002479• Deep research: https://openai.com/index/introducing-deep-research/—Recommended books:• Blitzscaling: The Lightning-Fast Path to Building Massively Valuable Companies: https://www.amazon.com/Blitzscaling-Lightning-Fast-Building-Massively-Companies/dp/1524761419• Nobody Wants to Read Your Sh*t: Why That Is And What You Can Do About It: https://www.amazon.com/Nobody-Wants-Read-Your-Sh-ebook/dp/B01GZ1TJBI• Steve Jobs: https://www.amazon.com/Steve-Jobs-Walter-Isaacson/dp/1451648537• Elon Musk: https://www.amazon.com/Elon-Musk-Walter-Isaacson/dp/1982181281• The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers―Straight Talk on the Challenges of Entrepreneurship: https://www.amazon.com/Hard-Thing-About-Things-Building/dp/0062273205—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe