Podcasts about star experience

Thanks to our Partners, Shop Boss and AppFueledJoe Marconi believes one of the biggest mistakes auto repair shop owners make is assuming that more advertising will solve declining car count. In reality, marketing can make the phone ring, but what happens after a customer walks through the door determines whether they'll ever come back. Brian Walker and Joe dive into the critical difference between customer acquisition and retention, why hospitality should be at the center of every auto repair shop, and how internal processes, culture, leadership, and customer experience ultimately drive long-term growth. If you've ever wondered why your marketing isn't producing the results you expected, this conversation will challenge the way you think about growing your business.Listen to the full episode to discover how to turn first-time customers into lifelong advocates.Show Notes with TimestampsIntroduction to the Topic(00:00:09) Host Brian Walker introduces guest Joe Marconi and the topic of his article, "Advertising doesn't Fix Car Count Problems."The Original, Stronger Title(00:02:04) Joe reveals his article's original title was "Advertising doesn't sell anything and I can prove it," but it was toned down.Acquisition vs. Retention(00:03:04) The discussion shifts to the difference between acquiring new customers and the crucial, often overlooked, aspect of retaining them.The Biggest Misconception(00:04:31) Joe explains the biggest misconception is that advertising alone can solve weak sales or low car counts for a shop.Internal Marketing is Key(00:06:08) The conversation highlights that every interaction with a customer inside the shop is a form of marketing that builds relationships.Building a Positive Culture(00:07:17) Joe advises shop owners to establish a strong internal marketing plan and a positive culture before spending more on advertising.The Hospitality Industry(00:09:04) The speakers discuss how auto repair shops should adopt a hospitality mindset, similar to restaurants and hotels, to improve customer experience.The Walt Disney Effect(00:10:33) Joe explains how customers judge a shop on how they were treated, not the technical details of the repair.A Real-World Example(00:14:15) Joe shares a story of a large shop that thought it had a car count problem but actually had an internal process problem.The Dangers of Automation(00:18:54) Brian shares examples of how automated call trees and poor service advisor responses can undermine even the best marketing efforts.Mapping the 5-Star Experience(00:21:41) Joe outlines the steps to creating a world-class customer experience, from their first online search to post-repair follow-up.Remembering the Details(00:24:32) The importance of using the shop management system to note personal details about clients to build stronger, lasting relationships.What to Do Before Spending on Marketing(00:27:01) Joe advises owners to first evaluate their business goals and, most importantly, focus on the employee experience before increasing ad spend.Happy Employees Equal Happy Clients(00:29:37) The discussion emphasizes the direct link between a positive employee culture and a positive customer experience, citing Chick-fil-A as an example.Playing the Long Game(00:32:13) Brian explains why his agency advises shops with internal issues to fix those first, ensuring a better long-term marketing ROI.Fix the Shop Owner First(00:33:37) Joe stresses that a shop's success often starts with the owner's mindset, leadership, and willingness to address internal problems.How to Contact Joe Marconi(00:36:03) Joe shares how listeners can get in touch with him and Elite Worldwide for coaching and advice.Lagniappe (Books, Links, Other Podcasts, etc)Unreasonable Hospitality Thanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

The story behind White Sox OF Tristan Peters' whirlwind All-Star experience full 538 Wed, 15 Jul 2026 20:25:39 +0000 Rw54pXsD7xVobeS98cEfeGjqWc41A7FS mlb,chicago white sox,sports Rahimi, Harris & Grote Show mlb,chicago white sox,sports The story behind White Sox OF Tristan Peters' whirlwind All-Star experience Leila Rahimi, Marshall Harris and Mark Grote bring a thoughtful, fast-moving approach to Chicago sports, pairing sharp insight with real personality. They break down the day's biggest stories across the NFL, MLB, NBA and college sports, with Chicago always leading the conversation — from the Bears and Cubs to the Bulls, White Sox and more. Known for smart analysis, honest takes and lively discussion, the show offers Chicago fans a well-rounded, informed perspective on everything happening in the city's sports landscape. Catch the Rahimi, Harris & Grote Show live Monday through Friday from 10 a.m. to 2 p.m. on 104.3 The Score or on the Audacy app. © 2026 Audacy, Inc. Sports https://player.ampe

Grant Paulsen...yes, that Grant Paulsen joins Danny and Tobi to talk about the Nationals' experience at the All-Star break.

These are mini episodes where I read articles that I publish monthly on PianoBuffs Substack. I share essays, reflections, and research-informed insights on the pianist's mind. The title says it all. This is a personal look at my thought process as I prepare for a concert.Throughout my musical career, I've been deeply interested in the science behind piano playing and musical performance itself. If you are curious about how music can help develop your brain, visit our Substack. More information about PianoBuffs here. Get full access to PianoBuffs at pianobuffs.substack.com/subscribe

What if you treated your team with the same care and attention that Four Seasons gives its guests? In this episode, Bradley sits down with Melissa Fackler, small business coach at OneTeam Partners, to explore how hospitality principles can transform your company culture and customer experience.Melissa spent a decade in the hospitality industry working in hotels, banquets, venues, and country music entertainment before transitioning to business coaching in 2021. She shares the specific tactics and mindset shifts that helped her create world-class guest experiences and how business owners can deploy those same strategies internally with their teams.From eye contact and name recall to growth mindset coaching and behavioral assessments, this conversation gives you practical tools to make everyone in your business feel truly seen and valued.Ready to create more margin in your business?Visit BlueprintOS.com to learn about the 2026 Above The Business Workshops, our coaching programs, and resources designed specifically for small business owners who want to build systematic, scalable operations that don't require your constant presence. Thanks to our sponsors...Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch. Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business day - optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. With their continuous, hands-off recruiting approach, you can save time, reduce hiring costs, and receive pre-screened candidates, all without paying any hiring fees or commissions. More money & more freedom: that's what Autopilot Recruiting help business owners achieve. Visit https://www.autopilotrecruiting.com/ and don't forget to mention you heard about us on the Above The Business podcast. Direct Clicks is built is by business owners, for business owners. They specialize in custom marketing solutions that deliver real results. From paid search campaigns to SEO and social media management, they provide the comprehensive digital marketing your business needs to grow. Here's an exclusive offer for Above The Business listeners: Visit directclicksinc.com/abovethebusiness for a FREE marketing campaign audit. They'll assess your website, social media, SEO, content, and paid advertising, then provide actionable recommendations. Plus, when you choose to partner with them, they'll waive all setup fees. About Above The Business: Above The Business is hosted by Bradley Hamner, founder of BlueprintOS, and focuses on helping small business owners transition from Rainmaker to Architect. Each week, Bradley shares frameworks, interviews successful entrepreneurs, and provides actionable insights for building businesses that run without you. Whether you're doing $300K or $3M in revenue, this show will help you get above your business and design the systems you need to scale.

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the importance of physical experience, atmosphere, ease of doing business, technical excellence, operational details, and hospitality in creating customer evangelists. The conversation emphasizes the need for companies to excel in all areas to build brand loyalty and provide a seamless customer experience. John shares insights on how to audit these components and the significance of training employees in hospitality to enhance customer interactions. Takeways: To create customer evangelists, excel in six key areas. Physical experience often gets overlooked until it's a problem. Atmosphere can transform emotional connections to brands. Ease of doing business is crucial for customer satisfaction. Technical excellence should be a differentiator, not just a requirement. Operational details are often invisible but impactful. Hospitality is about how you make customers feel valued. Training for hospitality is often undervalued in organizations. Regular audits of customer experience components are essential. Improving one area can lead to quick wins in customer loyalty. Chapters: 00:00Introduction to Customer Experience Excellence 01:28The Six Key Areas of Customer Experience 04:13The Importance of Physical Experience 05:55Creating Atmosphere: The Emotional Connection 10:55Functional Ease: Making Business Simple 12:06Technical Excellence: Beyond Competence 13:39Operational Details: The Invisible Backbone 17:23The Role of Hospitality in Customer Experience 21:45Training for Hospitality: Bridging the Gap 24:49The Interconnectedness of the Six Components 30:17Auditing Customer Experience 32:19Quick Wins for Customer Loyalty 34:50Creating Customer Evangelists: The Challenge   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here   Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

How do you outshine your competition without the ads and billboards? In this episode, Kirk Behrendt brings back Adriana Booth, one of ACT's amazing coaches, to share one way to make your practice stand out from the crowd. To learn how to find your unique value proposition to get patients through your doors, listen to Episode 948 of The Best Practices Show!Learn More About Adriana:Join Adriana on Facebook: https://www.facebook.com/adriana.boothFollow Adriana on Instagram: https://www.instagram.com/adrimariebSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT's BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT's BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT's To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 948: https://www.youtube.com/@actdental/videosRegister to ACT's BPA for their Differentiation tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fdifferentiation-tool#emailRegister to ACT's BPA for their Creating a 6-Star Experience tool: https://join.actdental.com/c/practice-coaching-tools/6-star-experienceRegister for ACT's To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT's To The Top Study Club (October 24, 2025):

Does your website feel like a warm welcome? If not, this episode is a must-listen. Because branding isn't just about fonts, colors, or messaging–it's about how your clients feel when they land on your digital doorstep. This is a special episode where I sat down with Shay Wheat on her podcast, Creating Powerful Impact. We talked about why the most effective brands start from the inside out. The SOULiD Framework If your brand looks the part but doesn't feel like you, that disconnect shows up everywhere–in your copy, your visuals, and your confidence. That's exactly why we created the SOULiD framework.  It helps uncover your convictions, personality, and purpose, so your website becomes an extension of your most essential self. In this episode, I break down how the process works and why it becomes the foundation for a brand that grows with you. What Hospitality Has to Do With Branding What do restaurants and websites have in common? More than you might think. I grew up in the hospitality industry, and that mindset shapes everything we do at brandiD.  When your clients feel seen, supported, and genuinely cared for, they stick around–and they tell others. In this episode, I talk about how to infuse that same high-touch, high-trust experience you'd expect from a high-end restaurant into your brand, no matter your industry. Enjoy this episode… Soundbytes 3:37 - 3:49 “So the name brandiD: the ID is an identity, but it also stands for ID, like the ID ego and super ego, and it is the part of our personality, according to Freud, that we are born with.” 3:52 - 4:24 “The SOULiD framework is what we do with the majority of our clients…We want to help them, but also need our work to stand out from the many, many millions of other websites that land online. We want to get to the core, the essence, or the soul of that person and make sure it's embedded throughout. Aesthetically, in the copy, in the positioning, the differentiators lie there.” 9:19 - 9:29 “We have to all be so dialed into the people we work with and understand their hopes, their fears, their dreams, when they're feeling vulnerable, when they're feeling overwhelmed.” Quotes “With every client, it's like you also have another case study to see if your framework is still applicable.” “Websites, just like clothing, just like hairstyles, they have trends.” “One thing that sets us apart as a web agency is the service that we provide to our clients. It's one thing that people consistently comment on.” “The way you make clients feel, especially in today's competitive market, can help you be around as a company for the long term.” “You are your biggest differentiator.” Links mentioned in this episode: Connect with brandiD Easy Tips to Adjust your website: https://buildmybrandid.com/website-tweaks/ Personality Quiz: https://content.leadquizzes.com/lp/jqgbMsr00g Ready to elevate your digital presence with a powerful brand or website? Contact us here: https://thebrandid.com/contact-form/ From Our Guest Host Website: https://graceandeaseproductions.com/ Connect with Shay Wheat on LinkedIn: https://www.linkedin.com/in/shaywheat/

Want to boost your vacation rental bookings and get more 5-star reviews? In this episode, we're diving into vacation rental design essentials—the key features that make your space stand out and keep guests coming back. From comfortable furniture and durable fabrics to lighting, storage, and intuitive layouts, we're covering everything you need to create a guest-centric design that enhances the guest experience. Whether you're designing an Airbnb, short-term rental, or boutique stay, these tips will help you craft a space that's functional, stylish, and tailored to different types of travelers. Plus, we're sharing a must-have checklist to evaluate your setup. Tune in and learn how to design a vacation rental that wows your guests!

What if you could save hours every week and still deliver a 5-star experience to every client? ⭐In this episode, I chat with James Hatfield from LiveSwitch about this amazing tool that's changing the game for painting contractors. LiveSwitch lets you do virtual walkthroughs, daily updates, and team check-ins all through video without needing a new app installed.We break down how to:Cut back on site visits and still keep projects running smoothlyImpress clients with crystal-clear updates and communicationTurn everyday job footage into powerful SOPs and trainingIf you're serious about scaling your business, saving time, and making your clients feel like VIPs, this is one you don't want to miss.

President John Dramani Mahama has launched the Black Star Experience, an initiative aimed at unlocking Ghana's tourism potential and enhancing revenue mobilization within the sector. According to him, the Black Star Experience is not merely a slogan, but a strategic initiative designed to showcase Ghana's unique identity and tourism assets to the world

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Hey Successful Hairstylists!! This week we're talking about something that rarely gets discussed... the TOTAL guest experience. Often times, we focus on color formulation and techniques or marketing to new clients. But the truth is that if we don't know how to create a great experience and KEEP our clients - we will be starting from scratch every single month - no matter how flawless our techniques or marketing are. I'm talking about... The LATEST data around consumer behavior (hint: 1/3 people leave a business after just ONE bad experience) 29 Step Checklist The ONE vital thing you need to do after listening to this training If you're new here, welcome!! I'm Ren Lopa, the CEO and Founder of Wolf and Rabbit Inc Salon Marketing! I'm obsessed with helping hairstylists and estheticians make more money doing what they love!! If you need help getting fully booked - check out these resources! • Attend my FREE Masterclass: Rich, Healthy Hairstylists: How to Hit 10k Months in ANY Economic Climate https://www.wolfandrabbitmarketing.com/workshop • Grab my FREE 30 Days of Instagram Posts for Hairstylists: https://bit.ly/30dayssocialposts • Join 1800 other Successful Hairstylists in our https://www.facebook.com/groups/successfulhairstylists • Shop our $3 Instagram kits for Hairstylists! These self study courses include titles like... Fully Booked in 6 Months, Get Clients with Instagram Stories and SO MANY MORE! https://www.wolfandrabbitmarketing.com/shop • Start booking high-end, loyal clients in the next 72 hours inside the Luxury Client Method. THE revolutionary program for hairstylists to get clients in any economic climate https://www.wolfandrabbitmarketing.com/lcm • Shop my Amazon Storefront for all of my recommendations for marketing, style, salon decor, personal development and more! https://www.amazon.com/shop/renlopaofficial • Get 20% OFF long lasting manicures at home with the Olive & June Mani System https://fbuy.io/oliveandjune/43phw6d7 • Get 50% OFF of Flodesk! Send beautiful emails, create opt-in forms, email funnels and more with Flodesk https://flodesk.com/c/PZ8RG0 #independentstylist#hairstylist#framar#behindthechair#haireducation --- Support this podcast: https://podcasters.spotify.com/pod/show/successfulhairstylists/support

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THREE SECRETS TO SUCCESS IN A MAN'S WORLD: www.julielaughton.com/secrets7 SIMPLE STEPS TO A 5 STAR EXPERIENCE: www.julielaughtondesignbuild.comCONNECT WITH JULIEPodcast: www.julielaughton.com/podcastDesign Build: www.julielaughton.comInstagram: @julielaughtondbTikTok: @julielaughtondbHouzz - Facebook - Twitter - Pinterest - LinkedIn

THREE SECRETS TO SUCCESS IN A MAN'S WORLD: www.julielaughton.com/secrets7 SIMPLE STEPS TO A 5 STAR EXPERIENCE: www.julielaughtondesignbuild.comCONNECT WITH JULIEPodcast: www.julielaughton.com/podcastDesign Build: www.julielaughton.comInstagram: @julielaughtondbTikTok: @julielaughtondbHouzz - Facebook - Twitter - Pinterest - LinkedIn

The Morning Footy crew welcome in World Cup-winning and current LAFC goalkeeper Hugo Lloris in to discuss his season with LAFC so far, his time spent in MLS, the All-Star experience, and the arrival of French National teammate Olivier Giroud. They also discuss the "snow match," his perceptions of MLS before his arrival and his time in L.A. And finally, a chat about the potential for any other French players making their way over to MLS. Morning Footy is available for free on the Audacy app as well as Apple Podcasts, Spotify and wherever else you listen to podcasts.  Follow the Morning Footy podcast on Twitter: @CBSSportsGolazo, @susannahcollins, @nicocantor1, @NotAlexis, @CharlieDavies9 For more soccer coverage from CBS Sports, visit https://www.cbssports.com/soccer/ To hear more from the CBS Sports Podcast Network, visit https://www.cbssports.com/podcasts/ Watch UEFA Champions League, UEFA Europa League, UEFA Europa Conference League, Serie A, Coppa Italia, CONCACAF, NWSL, Scottish Premiership, Argentine Primera División by subscribing Paramount Plus: https://www.paramountplus.com/home/ To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

THREE SECRETS TO SUCCESS IN A MAN'S WORLD: www.julielaughton.com/secrets7 SIMPLE STEPS TO A 5 STAR EXPERIENCE: www.julielaughtondesignbuild.comCONNECT WITH JULIEPodcast: www.julielaughton.com/podcastDesign Build: www.julielaughton.comInstagram: @julielaughtondbTikTok: @julielaughtondbHouzz - Facebook - Twitter - Pinterest - LinkedIn

727: 3 Metrics to Measure New Patient Success – Miranda BeesonYou want more new patients. But you don't need all of them! You need the right ones coming — and staying — in your practice. To teach you how, Kirk Behrendt brings back Miranda Beeson, ACT's director of education and amazing coach, with three metrics to help you track the true number of new patients you have and need. New patients are your bread and butter. Get them to return and stay long term! To learn how to attract new patients and reappoint the great ones you already have, listen to Episode 727 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT's Instagram: https://www.instagram.com/actdentalEmail Kirk with your “difficult discussion” scenarios: kirk@actdental.com Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT's To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 727: https://www.youtube.com/@actdental/videosRegister for Miranda's Dental Administrator course (September 20, 2024): https://www.eventbrite.com/e/act-dental-administrator-live-course-september-20-2024-tickets-754782152737Join ACT's BPA to access Creating a 6-Star Experience: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2F6-star-experience#emailMain Takeaways:You don't need 331 million patients. Choose quality over quantity.Put effort into future appointments, not only the first appointment.Get patients in the office within one to two weeks of the call.Determine the number of new patients you truly need.Track the number of active patients you have.Create value for patients...

Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you'll hear the practical steps his team takes to ensure each guest receives a personalized and exceptional experience.Listeners will learn about:The importance of a tailored guest experience in luxury hospitality.The role of a Guest Experiences Manager (GEM) in coordinating and synchronizing the efforts of various departments.The meticulous process of guest arrival, from personalized handwritten notes to the careful selection of amenities.Strategies for gathering guest information pre-arrival without being obtrusive, using email and phone calls with emotional intelligence.The significance of internal coordination and communication among team members in providing seamless service.No time to listen? Get the top insights and practical takeaways here by email.Tune in to discover how The Chatwal, voted the #1 hotel in New York City by Condé Nast Traveler, sets the standard for luxury stays and how you can apply these principles to elevate your own hospitality services.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Lindsay Silberman is no stranger to being a guest at luxury hotels across the globe as a lifestyle blogger and former magazine editor covering travel and beauty for outlets like Vogue, The Wall Street Journal, Town & Country, Elle Decor, and GQ. In 2020, she decided to bring the scents of  five-star hotels home, creating her home fragrance line Hotel Lobby Candle. Made with an all-natural soy wax and lead-free cotton wicks, their candles are also free of phthalates, parabens, and sulfates, and synthetic dyes. Each candle is inspired by scent memories from some of her favorite places...from the electric energy of Miami to the mystery and romance of Paris to the balmy, be-happy vibes of the Caribbean and she is just getting started.In this episode, Lindsay also discusses:Her love of travel and unique experiencesBuilding her community while making the transition from editor to entrepreneur/founderCreating thoughtful experiences for customersThe development and branding processExpansion into wholesale and retailers like Neiman MarcusTheir collaboration with the iconic Hotel JeromeWe hope you enjoy this episode and gain valuable insights into Lindsay's journey and the growth of Hotel Lobby Candle. Don't forget to subscribe to the Glam & Grow podcast for more in depth conversations with the most incredible brands, founders, and more.Be sure to check out Hotel Lobby Candle at www.hotellobbycandle.com and on Instagram at @hotellobbycollectionThis episode is sponsored by AdNabu.AdNabu is the top-rated AI product feed management app trusted by 8000+ Shopify and Shopify Plus brands. Powered by the same language models fueling ChatGPT, its AI tech generates the most effective strategy for each marketplace (Google Shopping, Facebook, TikTok, and more) in real-time. Install the app or book a demo today using code GLAMANDGROW20 for 20% off.This episode is sponsored by Shopify.Shopify POS is your command center for your retail store. From accepting payments to managing inventory, Shopify has EVERYTHING you need to sell in-person. Sign up for a one-dollar-per-month trial period at www.shopify.com/glamThis episode is brought to you by WavebreakLeading direct-to-consumer brands hire Wavebreak to turn email marketing into a top revenue driver.Most eCommerce brands don't email right... and it costs them. At Wavebreak, our eCommerce email marketing agency helps qualified stores recapture 6-7 figures of lost revenue each year.From abandoned cart emails to Black Friday campaigns, our best-in-class team of email specialists manage the entire process: strategy, design, copywriting, coding, and testing. All aimed at driving growth, profit, brand recognition, and most importantly, ROI.Curious if Wavebreak is right for you? Reach out at Wavebreak.co

Austin Hays is an outfielder with the Baltimore Orioles. He was selected in the 3rd round of the 2016 MLB Draft by the Orioles and one year later, in September 2017, he made his MLB debut against the Yankees. In 2021, Hays became a full-time starter with Baltimore and hit 22 home runs. Last year, in 2023, he was named to the AL All-Star team and helped the Orioles to the AL East title. Today on the podcast, Austin Hays shares about his new journey with Christ, putting his identity in Jesus, making his MLB debut against the Yankees, making the 2023 AL All-Star team and his love for playing in front of the fans at Camden Yards. Sign up for our Sports Spectrum Magazine and receive 15% off a 1-year subscription by using the code PODCAST15 ⁠⁠⁠⁠⁠http://SportsSpectrum.com/magazine⁠⁠⁠⁠⁠  Do you know Christ personally? Click ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠ to learn how you can commit your life to Him.

Interim Head Coach of the Ottawa Senators, Jacques Martin had some injury updates for players today, some are good, others not so good.Brandon Piller and Ross Levitan react to the news that Josh Norris will be out “an extended time with an upper body injury”, Travis Hamonic out week to week but Artem Zub is likely to return to the lineup for tomorrows game. We have an interview with a  #FriendOfTheShow today! It's Angus Crookshank! Crooker tells us about scoring his first NHL goal, playing in the AHL All-Star game and how the Belleville Senators team is gelling! We wrap the show up discussing the latest trade in the NHL, Christopher Tanev heads to Dallas in a three team trade, but how does this affect the Sens?Follow the show on TWITTER, INSTAGRAM, subscribe on YOUTUBE and please check out the SensCentral Merch Store!Support us by supporting our sponsors!Glebe Central Pub: Your neighbourhood pub in the heart of the Glebe. Great people, great food and tasty drinks.  Come by 779 Bank Street and check out our Sens Game Shuttle! www.glebecentralpub.com/online-storeFarm2Fork:  This episode is brought to you by Farm2Fork!  Visit www.Farm2ForkDelivery.ca today to taste the Farm2Fork difference. You'll never go back to grocery store meats!  USE PROMO CODE ‘LOSP10' FOR 10% OFF YOUR FIRST ORDERShawarma Palace: Ottawa's Favourite Shawarma Since 97 • Seven Ottawa locations • Authentic and delicious flavours • The only palace for Shawarma.Mary J's Cannabis Dispensary! Visit any of their four locations: Riverside South, Greely, Russell and Orleans!eBay MotorsFor parts that fit, head to eBay Motors and look for the green check. Stay in the game with eBay Guaranteed Fit at eBayMotos.com. Let's ride. eBay Guaranteed Fit only available to US customers. Eligible items only. Exclusions apply.Camino ConsultingAfter providing more than 20 years of service to small and midsize businesses, Camino is offering a digital seminar for families and couples. Mention Locked On when reaching out for a business seminar and receive the first 5 profiles free OR use discount code LOCKEDON for 25% off the rest of the month when you visit www.caminoconsulting.ca . SleeperDownload the Sleeper App and use promo code LOCKEDONNHL to get up to a $100 match on your first deposit. Terms and conditions apply. See Sleeper's Terms of Use for details.GametimeDownload the Gametime app, create an account, and use code LOCKEDON for $20 off your first purchase.FanDuelGet buckets with your first bet on FanDuel, America's Number One Sportsbook. Right now, NEW customers get ONE HUNDRED AND FIFTY DOLLARS in BONUS BETS with any winning FIVE DOLLAR BET! That's A HUNDRED AND FIFTY BUCKS – if your bet wins! Visit FanDuel.com/LOCKEDON to get started.FANDUEL DISCLAIMER: 21+ in select states. First online real money wager only. Bonus issued as nonwithdrawable free bets that expires in 14 days. Restrictions apply. See terms at sportsbook.fanduel.com. Gambling Problem? Call 1-800-GAMBLER or visit FanDuel.com/RG (CO, IA, MD, MI, NJ, PA, IL, VA, WV), 1-800-NEXT-STEP or text NEXTSTEP to 53342 (AZ), 1-888-789-7777 or visit ccpg.org/chat (CT), 1-800-9-WITH-IT (IN), 1-800-522-4700 (WY, KS) or visit ksgamblinghelp.com (KS), 1-877-770-STOP (LA), 1-877-8-HOPENY or text HOPENY (467369) (NY), TN REDLINE 1-800-889-9789 (TN)

“There's so many craftspeople and artisans up here. Everyone up here has a shared appreciation for seasonality and the quality of ingredients and that sort of lifestyle. And then visitors are coming to be a part of that. So we were really drawn to what a unique location that was, to not separate the agricultural side from the experiential side.” We're in great company with Kyle & Katina Connaughton, the husband and wife duo behind SingleThread Farms, a bespoke hospitality experience earning 3 Michelin Stars and a Green Michelin Star for their farm, restaurant and inn in the center of Sonoma Wine Country.  Here they work and live in harmony, Katina as the Head Farmer and Kyle as the Head Chef, to provide locally curated and crafted produce and products, one of the world's best fine dining destinations and wine programs, paired with intimate accommodations to accompany it all.  In this episode, Kyle & Katina celebrate the story of their life - their young love, dedication to family, worldly travels, love of nature, passion for creativity, and collaboration with community - painting an optimistic outlook for a world inspired by a stronger sense of seasonality and locality.  Top Takeaways [2:00] How a story of young love transpired into a life of worldly travels, the pursuit of culinary and agricultural passions, the raising of a family and the eventual return home.  [5:40] Kyle and Katina both found their “Ikigai,” Japanese for “your reason for being” while living in a small fishing village in Hokkaido, which has sparked great influence in their artisan collaborations, menu inspiration, seasonal purveyors and natural sense of place.  [13:10] Why the Connaughton's did not want to follow the trend and open a farm to table restaurant in a big city, instead opting to bring people directly to the source that is Sonoma Wine Country.  [17:30] SingleThread both tells the story of the seamless past, present and future experiences that shape the farm, restaurant and inn and of all of the strong fibers of community members who weave together this narrative.  [21:20] How Katina's farm brings biodiversity to wine country - supplying vegetables, fruit, herbs, flowers, honey, and olive oil to Kyle's kitchen - while inviting guests to experience this bounty through her Farm Store's fresh produce, florals and pantry line staples, CSA boxes, workshops and field walks.  [25:00] A peek into the kitchen of a 3 Michelin Star restaurant, where Kyle and his team get creative with each dish showcasing the best of what is in season, being sure to support their entire community of farmers, to nourish their own team and their community in need. [39:30] A stay at the inn is meant to feel like you're a friend visiting the Connaughton's home. From a nourishing breakfast to endless snacks and an intimate dinner, Kyle and Katina take great care in the attention they give their guests. [56:30] As SingleThread Farms continues to grow and flourish, guests can expect to get their hands dirty with more experiences and to have a new place to stay with an expansion of the inn under renovation.  Notable Mentions Russian River Brewing Quail & Condor Bakery Maison Healdsburg Wine Bar Troubadour Bread & Bistro Molti Amici Italian Eatery Visit For Yourself SingleThread Farms Website @singlethreadfarms  Stay In Good Company Website

Matt challenges Las Vegas' standards of hospitality. Paul laments his latest Tree Biscuits experience. Can ICS fill the pizza animatronics void? Audio Scoop Mail, Scoopmail, jock vs nerd scoopardy trivia.

Katie Dill is the Head of Design at Stripe. Previously, she was Head of Experience Design at Airbnb and Head of Design at Lyft. Katie has been named one of Business Insider's 10 People Changing the Tech Industry as well as one of Fast Company's 100 Most Creative People in Business and received the Girls in Tech “Creator of the Year” award. In today's episode, she shares:• What makes a design great• Advice on building high-performing teams in hyper-growth environments• A pivotal lesson in leadership she learned at Airbnb• Stripe's focus on quality and how it's tied to growth• A formula for removing organizational friction• How to increase productivity• What to look for when hiring a designer—Brought to you by Sidebar—Catalyze your career with a Personal Board of Directors | Jira Product Discovery—Atlassian's new prioritization and roadmapping tool built for product teams | OneSchema—Import CSV data 10x faster—Find the transcript for this episode and all past episodes at: https://www.lennyspodcast.com/building-beautiful-products-with-stripes-head-of-design-katie-dill-stripe-airbnb-lyft/—Where to find Katie Dill:• X: https://twitter.com/lil_dill• Threads: https://www.threads.net/@lil_dilly• LinkedIn: https://www.linkedin.com/in/katie-dill-79168b3/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Katie's background(04:47) Katie's pivotal leadership moment at Airbnb(10:55) Advocating for design ROI(16:07) Stripe's quality focus(17:50) Stripe's vast scope(18:45) How design enhances utility(21:39) Defining beauty and its role in product growth(26:19) Operationalizing quality(28:44) Katie's insights from dialogues with diverse organizations(34:47) 15 Essential Journeys: Stripe's method for holistic UX understanding and unified vision(44:35) Stripe's PQR quality review(46:25) Stripe's prioritization philosophy(48:29) Measuring impact beyond metrics(50:28) Performance = potential – interference(54:09) Building and managing large teams(1:01:46) Removing interference at Lyft: a practical example of Katie's leadership impact(1:06:10) Stripe's physical workspace design(1:07:41) Embracing bold ideas(1:11:07) Qualities of great designers(1:15:15) Stripe Press(1:19:19) Katie's parting wisdom(1:23:17) Lightning round—Referenced:• Beauty: https://www.amazon.com/Sagmeister-Walsh-Beauty-Stefan/dp/0714877271• Terry (Olivia Colman) and Richie peel mushrooms—scene from The Bear: https://www.youtube.com/watch?v=f7D8THR_osU• Building a culture of excellence | David Singleton (CTO of Stripe): https://www.lennyspodcast.com/building-a-culture-of-excellence-david-singleton-cto-of-stripe/• Figma: https://www.figma.com/• The Creative Act: A Way of Being: https://www.amazon.com/Creative-Act-Way-Being/dp/0593652886• Quote by Robert Henri: https://www.goodreads.com/quotes/43397-the-object-isn-t-to-make-art-it-s-to-be-in• Brian Chesky's 11-star experience: https://www.product-frameworks.com/11-Star-Experience.html• How to Win Friends and Influence People: https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034• The Wright Brothers: https://www.amazon.com/Wright-Brothers-David-McCullough/dp/1476728755/• The Boy, the Mole, the Fox and the Horse: https://www.amazon.com/Boy-Mole-Fox-Horse/dp/0062976583/• Oppenheimer: https://www.oppenheimermovie.com/• Shrinking on AppleTV+: https://tv.apple.com/us/show/shrinking/umc.cmc.apzybj6eqf6pzccd97kev7bs• Toniebox: https://www.amazon.com/Toniebox-Starter-Lightning-McQueen-Playtime/dp/B09V7NJCD8• Stripe Press: https://press.stripe.com/• Poor Charlie's Almanack: The Essential Wit and Wisdom of Charles T. Munger: https://press.stripe.com/poor-charlies-almanack• Stripe's job board: https://stripe.com/jobs/search—Books on design craft:• Dieter Rams: Ten Principles for Good Design: https://www.amazon.com/Dieter-Rams-Principles-Good-Design/dp/3791387324• The Vignelli Canon: https://www.amazon.com/Vignelli-Canon-Massimo/dp/3037782250• Forget All the Rules About Graphic Design: Including the Ones in This Book, by Bob Gill: https://www.amazon.com/Forget-Rules-About-Graphic-Design/dp/0823018644• Emotional Design: Why We Love (or Hate) Everyday Things: https://www.amazon.com/Emotional-Design-Love-Everyday-Things/dp/0465051367• The Design of Everyday Things: Revised and Expanded Edition: https://www.amazon.com/Design-of-Everyday-Things-audiobook/dp/B07L5Y9HND• Build: An Unorthodox Guide to Making Things Worth Making: https://www.amazon.com/dp/0063046067• In Praise of Shadows: https://www.amazon.com/Praise-Shadows-Junichiro-Tanizaki/dp/0918172020• Interaction of Color: https://www.amazon.com/Interaction-Color-Anniversary-Josef-Albers/dp/0300179359• Content Design: https://contentdesign.london/shop/content-design-by-sarah-winters-paperback• Graphic Design Manual Principles and Practice: https://www.niggli.ch/en/produkt/graphic-design-manual/• Collaborative Product Design: https://www.oreilly.com/library/view/collaborative-product-design/9781491975022/• Principles of Form and Design: https://www.amazon.com/Principles-Form-Design-Wucius-Wong/dp/0471285528/ref=asc_df_0471285528• The Timeless Way of Building: https://www.patternlanguage.com/bookstore/timeless-way-of-building.html—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Does coffee have a place in the slow food industry? What would that even look like? This week on the podcast the guys discuss what it means to provide a highly specialized experience, and the challenges that cafes would face fighting the high volume nature of the coffee industry. Listen to the full episode to hear their thoughts on how cafes can provide a little bit of the slow food experience every day through hospitality, enthusiasm, and knowledge. Let us know your thoughts on a slow bar coffee experience; can we create a place for it in the industry, or is it too far against tradition? Do you have a question you've been dying to ask us? Do you wanna hear us talk about it on the podcast? Visit our website catandcloud.com/podcast, or email us at podcast@catandcloud.com and tell us what it is, and maybe your question will be the one we answer next week! Instagram: https://www.instagram.com/catcloudcoffee/ Cat & Cloud: https://catandcloud.com/ Chris Baca's Personal Blog: https://chrisbaca.com/ We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions, with Integrity and intentionally, and it's our mission to inspire connection, by creating memorable experiences. We're a small independent business and this is our story. Enjoy!

Hey, hi, hello!It's a women's sports two-parter on today's episode of The GIST of It! First, guest Robyn Pearson, The GIST's own senior social media producer, stops by to spill all the tea on the WNBA All-Star weekend to co-hosts Ellen Hyslop and Steph Rotz. Then after the break, El and Steph dive into the injured icons we won't be watching on the 2023 FIFA Women's World Cup pitch, plus some of the on-field drama already occurring Down Under. With the action officially underway in just two days, the competition's heating up!The best spot to watch the Women's World Cup? On your Cozey couch, of course! Check out all their comfy seating while you support the soccer gals from the bench sofa.Show notes:More on The GIST: Subscribe: thegistsports.com/subscribepodTwitter: @thegistpodEmail: pod@thegistsports.com IG: @thegistca @thegistusa This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5678978/advertisement