Podcasts about shingo research

BONUS: The Collaboration Equation, Fostering Effective Collaboration in Agile Software Development with Jim Benson Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   About Jim Benson A pioneer in applying Lean and Kanban to knowledge work, Jim is the creator of Personal Kanban and co-author of Personal Kanban: Mapping Work | Navigating Life, winner of the Shingo Research and Publication Award. His other books include Why Plans Fail, Why Limit WIP, and Beyond Agile. He is the CEO of Modus Cooperandi, and co-founder of Modus Institute. For the past two decades Jim has worked at uncovering ways for individuals and groups to communicate, collaborate, and find clarity in unpredictable and amorphous environments. You can link with Jim Benson on LinkedIn and connect with Jim Benson on Twitter.

Episode page with transcript, video, and more My guest for Episode #463 of the Lean Blog Interviews Podcast is Jim Benson, the CEO of Modus Cooperandi, and co-founder of Modus Institute. He was previously a guest on Episodes 155 and 401. He was also a guest on Lean Whiskey #25 with me and Jamie Flinchbaugh (and #31), and was guest #4 on My Favorite Mistake. A pioneer in applying Lean and Kanban to knowledge work, Jim is the creator of Personal Kanban and is co-author of Personal Kanban: Mapping Work, Navigating Life, winner of the Shingo Research and Publication Award. His other books include Why Plans Fail, Why Limit WIP, and Beyond Agile. His latest book is The Collaboration Equation: Strong Professionals, Strong Teams, Strong Delivery. Today, we discuss topics and questions including: How do you define collaboration?  As an angry punk rocker? Parallels to startup software companies?? The balance between “every building/patient is unique “vs. having knowledge/structure/process?? Standard work for encountering complexity When a major problem gets solved and nobody ends up in tears – From lawsuits, yelling, and strife — to collaborative problem solving? How? Culture as it exists… culture as we are creating…?? Team deciding the culture vs. the CEO or leader having a vision of what the culture should be? What the CEO says vs. what is the reality? Value Stream Mapping as a “ruse”… a way to uncover team breakdown problems Flapping our mouths vs. information about what's really happening?? Get comfortable with change happening every day Be hard on the process, not the people? But the system is made of people… The FEELING of being respected Fear as a cause of problems — “Every real collaboration has psychological safety” What have you learned about PS, how to gauge it, and how to create it? “You can't go buy a box of psychological safety” An NBA superteam… how would YOU lead them? Getting over your damn self The power of team members who are more likely to talk about others than themselves “Do you feel heard…” — or are you actually heard? What readers would get the most out of this book? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network. 

Summary Keywords people, kanban, organisation, build, team, company, culture, creating, tools, book, change, collaboration, work, communication, turner, mural, set, apologiseIntroduction Welcome to episode 110 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Jim Benson on the Podcast with us today. Jim is an expert in effectiveness for individuals, teams and organisations. Jim is a Shingo Research prize winner for his book with co-author Toni Dimaria Personal Kanban. Today we are going to discuss his new book The Collaboration Equation. Let's get into the episode.We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.QuotesWhen your team gets together and you say what is the right environment that we need in order to actually act as a team? The second thing that you need is to understand how your work actually flows. And to take a good critical look at your team and ask your team, are we a team? Or are we a silo? 90% of the agile teams that I see are silos.Can you make not just a kanban but make a room full of visualisations virtual or otherwise called an Obeya that have all of the information that your team needs in order to get their work done? What experiments are in flight? What work is in flight? What stuff are you teaming on with other teams? What learning has just happened? What learning is coming up?So there are Obeya tools that are quite nice. Now that can work online. And a lot of my clients currently, that at the beginning of COVID, we're all co-located now can never be co-located again, either, because their people just said, Oh, my God, like I'm out of the office, and then they moved to another place entirely.LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.Jim's LinkedIn Profile: linkedin.com/in/jimbensonWhat next?1.     Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.2.     Listen to Enterprise Excellence Podcast 30, Dave Stachowiak, on How to Change Leadership Behaviour, One Step at a Time with Dave Stachowiak.3.     Join our membership page to access free planning resources.4.     Check out Jim's recommendation of software: https://www.iobeya.com

“A highly functional team defines the right environment and has what they need to be the best professionals they can be. And that always includes agency and psychological safety." Jim Benson is the co-author of “Personal Kanban” and is currently working on his upcoming book “The Collaboration Equation”. In this episode, we started by discussing Personal Kanban, how it differs from a to-do list, and its two main rules, i.e. visualizing our work and limiting our work-in-progress. Jim also shared practical tips on managing our personal backlog, doing prioritization, and limiting our work in progress. In the latter half of our conversation, we discussed Jim's new book, “The Collaboration Equation”, starting with the discussion about the common collaboration challenges and why professionalism and psychological safety are prerequisites to building high-performing teams. Jim also explained the concept of collaborative leadership and gave practical tips on how we can measure effective collaboration. Listen out for: Career Journey - [00:06:42] Current State of Productivity - [00:08:17] Obeya - [00:10:12] Rules of Personal Kanban - [00:12:44] Kanban vs Todo List - [00:14:46] Managing Backlog - [00:17:07] Limiting Work in Progress - [00:24:26] Collaboration Equation - [00:27:36] Professionalism - [00:31:06] Psychological Safety - [00:33:21] Collaborative Leadership - [00:36:39] Collaborative Process - [00:41:04] Measuring Collaboration - [00:46:09] 3 Tech Lead Wisdom - [00:51:09] _____ Jim Benson's Bio Jim Benson is the CEO of Modus Cooperandi, and co-founder of Modus Institute. A pioneer in applying Lean and Kanban methodologies to knowledge work, Jim is the creator of Personal Kanban and Lean Coffee, and co-author of Personal Kanban: Mapping Work | Navigating Life, winner of the prestigious Shingo Research and Publication Award. His other books include Why Plans Fail, Why Limit WIP, and Beyond Agile. His upcoming book The Collaboration Equation will be out in Summer 2022. Follow Jim: Twitter – @ourfounder LinkedIn – https://www.linkedin.com/in/jimbenson Modus Cooperandi – https://moduscooperandi.com/ Modus Institute – https://modusinstitute.com/ Our Sponsors DevTernity 2022 (devternity.com) is the top international software development conference with an emphasis on coding, architecture, and tech leadership skills. The lineup is truly stellar and features many legends of software development like Robert "Uncle Bob" Martin, Kent Beck, Scott Hanselman, Venkat Subramaniam, Kevlin Henney, and many others! The conference takes place online, and we have the 10% discount code for you: AWSM_TLJ. Skills Matter is the global community and events platform for software professionals. It is an easier way for technologists to grow their careers by connecting you and your peers with the best-in-class tech industry experts and communities. You get on-demand access to their latest content, thought leadership insights as well as the exciting schedule of tech events running across all time zones. Head on over to skillsmatter.com to become part of the tech community that matters most to you - it's free to join and easy to keep up with the latest tech trends. Like this episode? Subscribe on your favorite podcast app and submit your feedback. Follow @techleadjournal on LinkedIn, Twitter, and Instagram. Pledge your support by becoming a patron. For more info about the episode (including quotes and transcript), visit techleadjournal.dev/episodes/97.

Today on the podcast, I'm talking with Michael Ballé, a business writer, executive coach, organizational researcher and Lean expert with 30 years of experience. In this episode, Michael and I talk about how you can use Lean strategy in your organization and how it can give you an advantage and how Lean can be applied to product development. What You'll Learn This Episode: How Lean is a strategy How it gives companies a competitive advantage to use Lean as a strategy Michael's book The Lean Strategy How companies should be interpreting TPS and applying it How Lean applies to product development Lean hypergrowth Successes that the operational excellence community was able to achieve About the Guest: Michael Ballé, PhD., is a business writer, executive coach and organizational researcher. He has studied lean transformations for the past 30 years and helped CEOs to grow their own lean cultures. He is the co-author of the bestselling Goldmine trilogy - The Gold Mine, The Lean Manager, Lead With Respect - The Lean Strategy, The Lean Sensei and Lead With Lean among other titles. His work has been translated in 10 languages and has received four Shingo Research and Publication awards. He is the co-founder of Institute Lean France and Business Dynamics collection director at L'Harmattan. Important Links: https://www.amazon.com/Lean-Strategy-Competitive-Innovation-Sustainable/dp/1259860426 http://theleanstrategy.com/ --- Support this podcast: https://anchor.fm/leansolutions/support

Patrick Graupp began his training career at the SANYO Electric Corporate Training Center in Kobe, Japan, after graduating with highest honors from Drexel University in 1980. There he learned to deliver TWI and other training to prepare employees for assignment outside of Japan. He was transferred to a compact disc fabrication plant in Indiana, where he obtained manufacturing experience before returning to Japan to lead SANYO's global training effort. Graupp earned an MBA from Boston University during this time and was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, California, where he settled. Graupp delivered a pilot project in 2001 to reintroduce TWI in the United States. The positive results encouraged him to leave SANYO in 2002 to deliver the TWI program on a wider scale throughout the United States in the same manner as he had been taught in Japan. He described this in his book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize recipient for 2007. With colleagues in Syracuse, NY he helped found the TWI Institute which has developed over 3,000 certified trainers who teach TWI on six continents in over 30 countries in 18 languages. He is the author of numerous books on TWI including Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata which was published in 2020. Martha Purrier is a registered nurse with over 30 years of experience in the health care setting. She earned a master's degree specializing in the clinical care of patients with cancer and in the training of nurses. During the past 20 years, she has worked at Virginia Mason Medical Center in Seattle, Washington, in a variety of positions: Oncology Clinical Nurse Specialist, Director of Inpatient Oncology and IV Services, Director of the Kaizen Promotion Office and Director of Nursing Services at Bailey-Boushay House. Virginia Mason adopted Lean as a management methodology in 2001, and Purrier was certified in Rapid Process Improvement Workshops in 2006. During her work in IV therapy, the team won the Mary McClinton Patient Safety award for the application of Lean methods, which produced increased safety for patients receiving central lines. In 2008, Purrier was appointed to the Kaizen Fellowship Program. She is a certified instructor of the TWI Job Instruction program and has spoken internationally on the application of TWI and Lean to health care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

John Toussaint, MD, is the CEO emeritus of ThedaCare, a five-hospital system in Wisconsin, and the CEO of the ThedaCare Center for Healthcare Value. He was founding Chair of the Wisconsin Collaborative for Healthcare Quality and of the Wisconsin Health Information Organization, as well as the non-executive leader of the Partnership for Healthcare Payment Reform in Wisconsin. He has participated in many Institute of Medicine subcommittees, including most recently the Value Incentives Learning Collaborative and the CEO Checklist for High-Value Healthcare. Dr. Toussaint's healthcare improvement work using Toyota Production System principles has been well documented in articles published in Health Affairs, the Harvard Business Review Blog, and Frontiers in Health Management. His work on payment reform and the transparency of provider performance data has been featured in The American Journal of Managed Care and the Commonwealth Fund publications, as well as news publications like The Wall Street Journal, the Milwaukee Journal Sentinel, and Healthcare Finance News. He has been a featured speaker at the Association for Manufacturing Excellence, The Agency for Healthcare Research and Quality, the Center for Medicare and Medicaid Services, The Shingo Prize, The Lean Enterprise Institute, the Institute for Healthcare Improvement, and many international conferences. His groundbreaking first book, On the Mend, Revolutionizing Healthcare to Save Lives and Transform the Industry, was recently awarded the 2012 Shingo Research and Publication award. It shows how healthcare can be fundamentally improved at the point of delivery to patients using the proven principles of lean management. His just-released second book, Potent Medicine, The Collaborative Cure for Healthcare, describes the three core elements necessary to transform healthcare and deliver better value: delivery of care designed around the patient; transparency of treatment quality and cost; and payment for outcomes. Presently Dr. Toussaint is the leader of the Healthcare Value Leaders Network (www.healthcarevalueleaders.org). A partnership between the Lean Enterprise Institute in Cambridge Massachusetts and the ThedaCare Center for Healthcare Value. This partnership is helping to facilitate collaborative learning between organizations committed to transforming themselves using the lean methodology. Presently there are 27 members in the network. Here in Episode #133, John starts our show with a leadership mindset to act our way towards a new state of improvement. John gives us an overview of his career path, and what drove him to establish lean management principles as his guiding standard. He lays out the blueprint for leaders to establish management principles early for success and shares the dark moments story connected to the direct impact of failed leadership. John gives us great examples of leaders stepping up with courage and applying the fundamental principle of respect for people. He describes how he leverages the power of listening to build strong teams. He highlights his best practice approach for going to the Gemba with purpose, and how that led to a $4 million renovation project. John shares how appropriate payment programs will lead to an explosion of healthcare quality improvement. He encourages healthcare leaders to prioritize collaboration over the competition; and how healthcare leaders can create their best selves through reflection and personal Kaizen. • Connect with John's on LinkedIn • The Lens - Podcast • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating --- Send in a voice message: https://anchor.fm/healthcarequalitycast/message

Mark Graban is an internationally-recognized http://constancy.us/ (consultant), http://amazon.com/author/markgraban (published author), https://www.markgraban.com/speaking/ (professional speaker), and http://leanblog.org/ (blogger). He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches. In this episode, I talked with Mark about: His favorite mistake (turning the tables to ask him the question he asks guests on his podcast Impact of measurement on creativity, including measuring what really matters His creative process of writing books and articles (tip: collaboration tools for editors and beta readers) What's next for him. Lessons from international travel Mark’s motivation is to humbly help others learn how to improve and sustain performance. In his healthcare work, this means improving the quality of care and patient safety, while also reducing cost and improving the workplace experience. Across multiple sectors, goals also include improving the customer (or patient) experience, to help the development of leaders and employees, and to build stronger, more adaptive organizations for the long term. He has learned, practiced, and taught these methodologies in settings including manufacturing, healthcare, and technology startups. Working https://www.markgraban.com/consulting/ (independently) since 2010, and in partnership with other consulting groups, Mark enjoys working with organizations that are looking for better ways to improve, with leaders who are willing to lead that charge. Mark also consults part time as a http://valuecapturellc.com/staff/mark-graban/ (Senior Advisor) for healthcare clients with the firm http://valuecapturellc.com/ (Value Capture). He is also a https://www.kainexus.com/continuous-improvement/continuous-improvement-experts/mark-graban (Senior Advisor) to the technology and software company http://www.kainexus.com/ (KaiNexus). Books and PublicationsHis latest book is http://measuresofsuccessbook.com/ (Measures of Success: React Less, Lead Better, Improve More), a management book about using simple, yet practical statistical methods that help leaders at all levels overreact less to their metrics, which frees up time for real, focused, sustainable improvement. Mark is also the author of the book http://www.leanhospitalsbook.com/ (Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement) (Productivity Press), which was selected for a 2009 http://www.shingoprize.org/recognition/ (Shingo Research and Professional Publication Award), the first healthcare book to win this award. The book has been translated into eight languages. Mark has also co-authored a second book, titled http://www.hckaizen.com/ (Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements), also a Shingo Research Award recipient. A newly revised and condensed edition, http://www.amazon.com/gp/product/1466586419/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=1466586419&linkCode=as2&tag=markgraban (The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization) is also available. He also edited and contributed to an anthology titled http://www.practicinglean.com/ (Practicing Lean: Learning How to Learn How to Get Better… Better), a book of reflections and lessons learned about change, growth, and Lean management written by Mark and 15 other authors from various industries. He is the founder, lead https://www.leanblog.org/ (blogger, )and https://www.leanblog.org/podcasts/ (podcaster) at LeanBlog.org, which...

Slides and more: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/leadership-behavior-strategies-in-healthcare/webinar/signup Presented by John Toussaint, MD, and Kim Barnas from Catalysis In this webinar, you will learn: A method for self-assessment of fundamental behavior How to use A3 format as a personal improvement plan This webinar serves as a bit of a preview of their upcoming book of the same title, due out September 1st -- pre-order now! The Panelists: John Toussaint, MD John is an Internist, former healthcare CEO and is one of the foremost figures in the adoption of organizational excellence principles in healthcare. He founded Catalysis anonprofit education institute in 2008. Catalysis has launched peer-to-peer learning networks, developed in-depth workshops, and created many products – including books, DVDs and webinars. Dr. Toussaint has written three books all of which have received the prestigious Shingo Research and Publication Award: 1) On the Mend 2) Potent Medicine 3) Management on the Mend. Kim Barnas, CEO of Catalysis Prior to her role at Catalysis, Kim served as a senior vice president for ThedaCare, and president of Appleton Medical Center and Theda Clark Medical Center. While in that role she enjoyed the opportunity to learn about LEAN and implement this work in hospital operations. The ThedaCare Improvement System (LEAN) path started in 2003, with value stream mapping followed by improvement events, and projects. She was involved in leading two of the initial value streams for OB and cancer services. In 2014, Kim authored a book titled Beyond Heroes, A Lean Management System for Healthcare, based on this journey. Kim has a Master of Science degree in Health Care Administration.

Robert O. Martichenko is the Founder and Chief Executive Officer of LeanCor Supply Chain Group. LeanCor Supply Chain Group is a trusted supply-chain partner with a mission to advance the world’s supply chains. Robert is an industry thought leader and has spent over 25 years learning and implementing lean and operational excellence with a focus on end-to-end supply chain management across a wide array of industries. Robert Martichenko’s mission is to embrace the role of the “Human CEO” where respect, empathy, relationships, education, courage and critical thinking still matter for businesses to remain relevant and competitive. As a professional speaker, Robert addresses topics such as “Building Cultures of Continuous Improvement,” “The Power of Narrative Leadership,” “Discovering Hidden Profit,” and “Make Work Meaningful: The Human CEO’s Strategy.” He volunteers on multiple advisory boards and educational institutions and has received several prominent industry awards. Most notably, he received the Distinguished Service Award from the Council of Supply Chain Management Professionals (CSCMP), the highest recognition achievable for professionals in the supply chain industry. Robert has written several business books, most recently, Discovering Hidden Profit. His other books include two Shingo Research award-winning books: People: A leader’s day-to-day guide to building, managing, and sustaining lean organizations and Building a Lean Fulfillment Stream. Additionally, Robert is the author of Everything I Know About Lean I Learned in First Grade and Lean Six Sigma Logistics. His debut novel, Drift and Hum, has won multiple awards including the IBPA Benjamin Franklin Gold Winner Award for Best First Book-Fiction. He has also written two children’s books, It’s Perfect Being Me and A Day Well Spent. Robert complements his professional experience with a bachelor’s degree in Mathematics, an MBA in Finance, and a Six Sigma Black Belt. Born in Timmins, Ontario, Canada, he and his family have lived in the United States for the past two decades.

Today on the show we’re diving into the world of lean thinking with lean and green expert Dr. Keivan Zokaei. In this episode we learn about what it means to be lean and green, diving into the Japanese roots of lean thinking and exploring what we can learn from the concept when it comes to the circular economy. Links and resources related to this episode are available at http://gettinginthelooppodcast.com. ABOUT TODAY'S GUEST Dr. Keivan Zokaei is partner at S A Partners and is a lean thinker, management consultant and author. Keivan has over 15 years of experience in lean thinking, specializing in operations and supply chain management. He has led transformation projects working with organisations including Wartsila, Unilever, Royal Bank of Scotland, WalMart, Scottish Government, Welsh Assembly Government, Tesco, Marks and Spencer, Kraft, MARS, and Sainsbury’s. Previously Keivan was director at the Lean Enterprise Research Centre at Cardiff University. He is also the 2014 recipient of the prestigious Shingo Research and Professional Publication Award. HIGHLIGHTS 4:30 What is lean? What does it mean to be lean? 9:00 What does it mean to be lean and green - and why do initiatives fail? 15:00 Saving resources and money: examples of lean and green from practice 30:00 The most overlooked part of circular economy

Bio: Joseph E. Swartz is the Administrative Director of Business Transformation for Franciscan Alliance, a group of 14 hospitals in Indiana and Illinois. He has been leading continuous improvement efforts for more than 20 years, including ten years in healthcare. Joe is a co-author of the book Seeing David in the Stone: Finding and Seizing Great Opportunities81 (Leading Books Press). Joe has also co-authored the book, *Healthcare Kaizen: Engaging Front- Line Staff in Sustainable Continuous Improvements82, with Mark Graban, which was awarded the 2014 Shingo Research and Pro- fessional Publication award. He also co-authored *The Executive Guide to Healthcare Kaizen83 (Productivity Press). Joe consulted from 1993 to 2005, working in automotive engineer- ing, semiconductor manufacturing, industrial product manufactur- ing, pharmaceutical manufacturing, and aerospace assembly. Joe studied Electrical Engineering at Cleveland State University as well as Management at Purdue University, where he graduated as a Krannert Scholar for academic excellence in their master’s program. He lives in Indianapolis, Indiana with his three children.

My guest for episode #321 of the podcast is Mark Hamel, He is a partner and COO with The Murli Group. Mark is a two-time recipient of the Shingo Research and Professional Publication Award for his books The Kaizen Event Fieldbook and his most recent book Lean Math, the main subject of this episode. I hope you enjoy the discussion, which is about people as much as it is about math.

Marley Lunt is a Lean Strategist who partners with people and organizations to achieve world class performance. Marley uses a “People First” style to build capability which has led to many successes. By understanding the struggles leaders and team members experience, Marley tailors each approach to harmonize the needs of individuals with business goals and objectives. In his prior role at The Boeing Company as a Lean Practitioner, Marley established the standard for the Lean Management System and oversaw implementation across all Boeing Commercial Airplane programs. Marley was also recognized for creating a Lean culture and enabling the success of the GoldCare program, Boeing's premier integrated service that brings together engineering, materials, and maintenance to service customer airplane fleets. A balance between real life application and Lean theory is important. Marley has in-depth understanding of the Lean body of knowledge including the Shingo Model and rich historical sources that greatly influenced the Toyota Production System. Marley uses his creative talents to build trust with people and to keep the stuffy consultant stereotype at bay. Marley's favorite talent is playing the didgeridoo. He is a very good performer with over 12 years experience playing and making didgeridoos. Marley's Lean Journey Begins (short version) Marley's Lean journey started while working a summer job at a beef processing plant to pay for college. One day Marley reported a problem with a workstation on the production line and was told the issue would be fixed. After weeks of inaction, the problem resulted in Marley losing the function of his left hand requiring months of physical therapy. During the following semester at Utah State University, Marley was introduced to Lean, The Shingo Model, and Toyota Production Model through Dr. Randy Cook. When Marley saw and felt the deep level of respect for people and culture of continuous improvement at Shingo Prize recipient companies, such as Autoliv and O.C. Tanner, Marley decided to change his career path from becoming a stock broker to a Lean champion.  While attending Utah State University, Marley co-founded the Lean Leaders Club (now Shingo Student Chapter) to provide more in-depth Lean experience for students. He also worked for the Shingo Institute managing the Shingo Research and Professional Publication Award. Career Highlights The Boeing Company Lean Management System  While at The Boeing Company, Marley established the standard for the Lean Management System and oversaw implementation across all Boeing Commercial Airplane programs. The implementation of the Lean Management System aligned the workforce and increased support for employee ideas to improve the business.  GoldCare Marley was formally recognized for transforming the culture of the GoldCare program, Boeing's premier integrated service that brings together engineering, materials, and maintenance to service customer airplane fleets.  The impact of Marley's work at GoldCare enabled the team to perform above contracted levels and gain the trust of old and new customers. Marley's influence led to record setting multi-billion dollar service deals for The Boeing Company.

Joining me for Episode #241 is a returning guest and friend of mine, Dan Markovitz (@DanMarkovitz on Twitter). He was a guest on Episodes #135 (talking about A Factory of One) and #52 (talking more generally about office Lean). He has also written a number of guest posts here. Oh, and he has his own blog. Today we're talking about his most recent book Building the Fit Organization: Six Core Principles for Making Your Company Stronger, Faster, and More Competitive, which, like his first book, is a recipient of the Shingo Research and Publication Award. Congrats!

My guest today for Episode 202 is Patrick Graupp, co-author of the excellent book Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care, co-authored with Martha Purrier from Virginia Mason Medical Center. If you're brand new to the Training Within Industry (TWI) model, you might want to first listen to Episode 196, with Jim Huntzinger, on "What is TWI?" Patrick is also a senior master trainer with the TWI Institute. His other publications include the book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007 and Implementing TWI: Creating and Managing a Skills-Based Culture which was published by Productivity Press. For a link to this episode, refer people to www.leanblog.org/202. For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes. Podcasts are sponsored by KaiNexus and their continuous improvement software platform -- www.KaiNexus.com