Podcasts about usermind

Behind many great leaders, you'll usually find a great mentor. The mentor-mentee relationship is often one of the most important and most fulfilling relationships people have, in both their careers and in their lives. So how do you find a mentor? What are different kinds of mentorship? And how can it help you break into an industry – or help others break in themselves?In this episode from July 2018, a16z co-founder Ben Horowitz discusses mentorship with his mentor, Silicon Valley pioneer Ken Coleman, and Ben's mentee, Michel Feaster, founder of Usermind and now Chief Product Officer at Qualtrics. They begin with their personal journeys and share advice and frameworks for mentorship, leadership, and growing as a founder.

This episode features Matt Murphy, Partner at Menlo Ventures. Learn what investors and board members look for in a CFO, hear how Matt built companies and his career,Matt is a partner at Menlo Ventures and invests multi-stage across AI-first SaaS (apps, DevOps, API platforms) and robotics. Since joining Menlo in 2015, Matt has led investments in Alloy.AI, Benchling, 6 River Systems (acquired by Shopify), Canvas, Clarifai, Carta, Envoy, Firehydrant, Harness, Heap Analytics, Hover, Netlify, Scout RFP (acquired by Workday), Upstart, Usermind (acquired by Qualtrics), Veriflow (acquired by VMware), Vivun, and Zylo. He also serves as a board member at Egnyte and a board observer at Datastax.

In our sixth episode, Gil Allouche talks category creation with three B2B pioneers who changed the game when it comes to customer success, inbound marketing, and journey orchestration. Panelists for this episode include Michel Feaster, CEO of Usermind and instrumental in creating the Journey Orchestration category, Nick Mehta, CEO of Gainsight and the primary creator behind the customer success management software category, and Mike Volpe, CEO of Lola.com and CMO of Hubspot from 2007 to 2015, who was responsible for bringing the term "inbound marketing" into the mainstream. You'll walk away from this episode with an understanding of what to do when the market finally starts converging to validate your product, why sincerity and vulnerability are some of your most powerful tools as an evangelist, and how Gainsight's early investment in CS leaders shaped how tech companies approach customer relationships today. BONUS! Mike Volpe recalls why the county fair might not have been the best location for a first date, and Michel recounts how she inadvertently made a unique impression on the CEO within her first three weeks working at Mercury Interactive.

Michel is the Co-Founder and CEO of usermind, responsible for company vision, strategic direction, planning and execution. Usermind, the leader in Experience Orchestration (XO), is changing the way enterprises use what they know about customers to actively shape experiences in real time. Michel’s enterprise software career spans almost 20 years with roles in sales, products, strategic marketing and general management. Before founding usermind, Michel was VP of Products at Apptio, where she drove product strategy, defined the category and discipline of Technology Business Management and helped grow the company from 30 to almost 400 employees. She also spent almost 8 years at Mercury Interactive learning how to build world class products like LoadRunner and QualityCenter which made customer’s lives better. She aspires to do the same at usermind. See omnystudio.com/listener for privacy information.

Michel Feaster chats with Collin Stewart on this value-packed episode of the Predictable Revenue podcast. If you’ve ever thought about designing a brand new product to capture a brand new market - this one’s for you. Michel is the Co-Founder and CEO of Usermind, responsible for company vision, strategic direction, planning and execution. Michel’s enterprise software career spans almost 20 years with roles in sales, products, strategic marketing and general management, and she has designed a framework for building new categories. She dives into what constitutes a category (1:38), the rule of disruptions (5:22), validating a category (6:50), moving from validation to product design (14:04), differentiating (19:17), timing (24:10), degrees of product-market fit (32:36), business impact and TAM (35:33), competitive analysis (40:49), continued iteration (50:06), and how to identify the best, fastest growing saas startups to join at any stage in your career (56:38). SHOW NOTES:  More resources on product market fit: The key to getting your first 10 customers isn’t sales – it’s product   Re-establishing growth: when to scale, and how fast?   8 Growth Secrets I Learned from Reading Every Interview with Alex Schultz, VP of Growth at Facebook   How Predictable Revenue built its innovative Outbound Validation program with CPO Kenny MacKenzie  

On this episode of The Built in Seattle Podcast, I talked with Michel Feaster, CEO and Co-Founder at Usermind. Before Usermind, Michel was VP of Products at Apptio.Highlights:Michel's learnings from her famous mentor, Ben Horowitz.Mistakes and learnings in making the transition from operator to founder. Michel's journey building enterprise software for 20 years at places like Mercury, HP, and Apptio. Why "running toward fear" is now baked into Michel's philosophy. How she sees the job of founder to build a learning machine and how she's learned to let go of fear and inner shaming to make that possibleThe mechanics of category creation and why it's important to "set your price" in enterprise software. Learnings from Apptio to Usermind - two category creation success stories.The path from $15K deals to $1M+ deals at Usermind.Guest Bio:Michel Feaster is the Co-Founder and CEO of usermind, responsible for company vision, strategic direction, planning and execution. Michel’s enterprise software career spans almost 20 years with roles in sales, products, strategic marketing and general management. Before founding usermind, Michel was VP of Products at Apptio, where she drove product strategy, defined the category and discipline of Technology Business Management and helped grow the company from 30 to almost 400 employees. Michel led the acquisition of Opsware by HP Software for $1.6B, managed the combined Opsware, Radia and AppIq product teams and defined the Service Automation category. She also spent almost 8 years at Mercury Interactive learning how to build world class products like LoadRunner and QualityCenter which made customer’s lives better. She aspires to do the same at usermind.Books & blog posts mentioned:Play Bigger: How Pirates, Dreamers, and Innovators Create and Dominate MarketsThe Hard Thing About Hard Things: Building a Business When There Are No Easy AnswersWhy way do your run? (Blog post by Ben Horowitz)Where to follow Michel:michel@usermind.comhttps://www.linkedin.com/in/michelfeaster/Where to follow Adam:https://www.linkedin.com/in/adamschoenfeld/https://twitter.com/schoenyFeedback? Suggestions on who to interview? Email me anytime - adamseattlepodcast@gmail.com

In episode 21 of EnterpriseReady, Grant interviews Michel Feaster, CEO and Co-Founder of Usermind. They discuss Michel's journey from gas station employee to enterprise software CEO, as well as the relationship between product, product marketing, and marketing.

In episode 21 of EnterpriseReady, Grant interviews Michel Feaster, CEO and Co-Founder of Usermind. They discuss Michel’s journey from gas station employee to enterprise software CEO, as well as the relationship between product, product marketing, and marketing. The post Ep. #21, Product and Narrative with Michel Feaster of Usermind appeared first on Heavybit.

In episode 21 of EnterpriseReady, Grant interviews Michel Feaster, CEO and Co-Founder of Usermind. They discuss Michel’s journey from gas station employee to enterprise software CEO, as well as the relationship between product, product marketing, and marketing. The post Ep. #21, Product and Narrative with Michel Feaster of Usermind appeared first on Heavybit.

In episode 21 of EnterpriseReady, Grant interviews Michel Feaster, CEO and Co-Founder of Usermind. They discuss Michel's journey from gas station employee to enterprise software CEO, as well as the relationship between product, product marketing, and marketing.

The risk of doing nothing is too great... The post Talking customer journeys with Usermind appeared first on Elixirr.

Wherever or whenever we choose to shop, experience is everything. But while 80% of companies believe they deliver “superior experiences” only 8% of their customers agree… We invited Michel Feaster, co-founder & CEO of leading customer experience platform, Usermind, into Studio E to chat all things CX. How do you drive great customer experience in […] The post Talking CX with Usermind appeared first on Elixirr.

Michel Feaster is the founder and CEO of the startup Usermind. She has 20 years of product management experience under her belt in software. This week on the Product Science Podcast, we find out how she went from working at a gas station to working for a billion-dollar software company, and get a chance to hear about the lessons she's learned along the way.

A data-driven approach is becoming more common across companies from different sectors. These companies have people that are focused on getting insights from data, such as data analysts and data scientists. Hanna Landrus, Data Scientist at Usermind explains the difference between data analyst and data scientist. Hanna has experience in both these roles. She explained the types of problems that she explored as a data analyst and as a data scientist. We also talked about the mathematical concepts present in this area, and the workflow and technologies she uses.

with Martin Casado (@martin_casado), Michel Feaster (@michelfeaster) and Sonal Chokshi (@smc90) The purpose of category creation, argue the guests in this episode of the podcast, isn't just about making a dent in the way companies work and changing what people do every day... it's about setting the price. And with that, comes creating the concept in people's heads, defining the value, and setting the rules of the game. But when you're going for a big change, you have to play by the current rules of the game, too. And to make things even more complicated, theories about how "IT is dead" -- or the conviction that companies and departments beyond IT will become empowered through software -- are still very much in transition. Somehow we don't talk about that enough. That means startups need to do everything in two phases: for the now, and for the later and towards two constituencies: both direct lines of businesses and IT. So what does that mean for startups trying to navigate a complex enterprise, including internal debates around build vs. buy? How do you move beyond a few internal champions only? And just how long can a company cash out on founder charisma? In fact, all of these things can give entrepreneurs very confusing, mixed signals about whether or not they have product-market fit yet. So what patterns reveal that it's working? In this episode of the a16z Podcast, general partner Martin Casado -- who helped create the category of "software-defined networking" in the enterprise through Nicira and then VMware (and has also written about the mixed messages involved in going to market when no market exists) -- and Michel Feaster, CEO and co-founder of Usermind, and who previously (as VP of products at Apptio) also defined the category and discipline of "technology business management" -- share their insights, in conversation with Sonal Chokshi. It's a long game, but if you can tease apart the signals, and nail some key moves early... you can win.

In this episode of the ARCHITECHT Show, Derrick Harris and Barb Darrow speak with Michel Feaster, co-founder and CEO of Usermind. Feaster shares some great insights into the current state of cloud computing—from the power of IaaS cloud platforms like AWS to playing the fremeny role with increasingly large SaaS platforms like Salesforce—and the importance of user experience in the age of the app store.

Join the Acquired Limited Partner program! https://kimberlite.fm/acquired/ (works best on mobile)   Acquired dives into the legendary acquisition of Ben Horowitz & Marc Andreessen’s “second act” software company Opsware, from a perspective never before heard—HP’s side of the story! Our heroes are joined by Michel Feaster, who led both the acquisition for HP and then the Opsware product as part of the integrated company afterward under Ben Horowitz. Today the tables have turned: Michel is the Co-Founder and CEO of Seattle-based startup Usermind, and Ben Horowitz sits on her board on behalf of A16Z. This episode is not one to miss!   Topics covered include: Opsware’s early history and origins as Loudcloud, the “second act” of internet wunderkind Marc Andreessen and Netscape product manager Ben Horowitz Ben’s first person telling of the Loudcloud/Opsware history in The Hard Thing about Hard Things, as well as the great Wired "period piece” covering Loudcloud’s launch in August 2000 The importance of timing, and Loudcloud’s too-early vision of—essentially—AWS before AWS (including eerie parallels between the metaphor Andreessen used to describe Loudcloud during the company’s first press briefing, and Jeff Bezos’s description of AWS at YC nearly a decade later) Creation of the “Opsware” tool inside of Loudcloud to automate deploying and configuring servers within Loudcloud’s data centers Loudcloud's meteoric rise, crash following the burst of the internet bubble, and hard pivot as a public company into Opsware—now an enterprise software company selling datacenter tools  Michel’s role in HP’s evaluation of the company as an acquisition target, and process leading to its $1.6B acquisition in July 2007 Integration of the company into HP’s culture and sales channel The creation of Ben & Marc’s “third act”, the VC firm Andreessen Horowitz, and what it’s like for Michel now having Ben as an investor on her board at Usermind    The Carve Out: Ben: StarStaX star trail photography software David: Jimmy Iovine on the Bill Simmons Podcast

Raviv Turner. He’s the co-founder and CEO of CaliberMind – the first marketing, technology platform to apply machine learning in human language analysis to build detailed psychographic profiles. He has more than 10 years of experience leading products and development for high growth B2B SaaS companies. His previous roles include Director of UX at FullContact and VP of product at TapInfluence. Raviv is a mentor at Techstars Accelerator and holds a Masters in Interactive Media at NYU. Famous Five: Favorite Book? – Hacking Marketing What CEO do you follow? –  Bart Lorang Favorite online tool? — Asana, 7Geese and Slack Do you get 8 hours of sleep?— Doing my best If you could let your 20-year old self, know one thing, what would it be? – “Your network is your net worth”   Time Stamped Show Notes: 01:40 – Nathan introduces Raviv to the show 02:25 – CaliberMind analyzes and boosts structured and unstructured data 03:18 – CaliberMind is a SaaS model 03:36 – Monthly billing starts at $2K 03:46 – Average customer pay per month 04:15 – CaliberMind was launched in 2015 04:48 – Raviv adapted the idea from the military 05:05 – Raviv was in product design for the past 15 years 05:23 – The analytics structure data 06:30 – CaliberMind currently has their first 12 customers 06:54 – CaliberMind has bundled packages of services 07:40 – CaliberMind was bootstrapped on their first year 07:55 – CaliberMind had raised their $1.1M seed round after seeing traction from the customers 08:20 – No customer churn yet 08:42 – CAC and LTV 08:56 – The account-based marketing 09:20 – Team size of 8 and based in Colorado 09:39 – Most of the team are developers and data scientists 09:46 – They have Nic Zangre who was a Director of Marketing at AdRoll 10:00 – Raviv shares how he convinced Nic to work with CaliberMind 10:26 – Nic has equity in CaliberMind 10:45 – Some companies that are in the space are Usermind and Pegasystems 12:25 – The Famous Five   3 Key Points: Work with people who share the same passion and vision as you do. Taking that leap out of your comfort zone is often risky and also, often, worth it. Find ways to help the people in your network without expecting something in return.   Resources Mentioned: Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments Drip – Nathan uses Drip’s email automation platform and visual campaign builder to build his sales funnel Toptal – Nathan found his development team using Toptal for his new business Send Later. He was able to keep 100% equity and didn’t have to hire a co-founder due to the quality of Toptal Host Gator – The site Nathan uses to buy his domain names and hosting for the cheapest price possible. Audible – Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books. The Top Inbox  – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences Jamf – Jamf helped Nathan keep his Macbook Air 11” secure even when he left it in the airplane’s back seat pocket Freshbooks – Nathan doesn’t waste time so he uses Freshbooks to send out invoices and collect his money. Get your free month NOW Show Notes provided by Mallard Creatives

Matt Murphy is a Managing Director @ Menlo Ventures where he focuses on multi-stage investments across cloud infrastructure and AI-first SaaS applications. Since joining Menlo, Matt has led investments in Heap Analytics, Usermind, and Veriflow. Previously, Matt was a General Partner at Kleiner Perkins for over 15 years.  Matt was also an observer at Google (from initial investment to IPO), launched the iFund in ’08 (a collaborative initiative with Apple to build the defining applications on the iOS platform), and led KPCB’s investments in AutoNavi (Nasdaq: AMAP, 2010) and Aerohive Networks (Nasdaq: HIVE, 2014). Before joining KPCB, Matt worked at semiconductor startup Netboost (acquired by Intel) and prior to that at Sun Microsystems. In Today’s Episode You Will Learn: How Matt made his way into the world of VC and enterprise investing? What were his biggest takeaways from working alongside John Doerr @ Kleiner Perkins? How is the enterprise investing landscape changing? What fundamental shifts have we seen and what have been the dominant repercussions of this? Nakul Mandan stated that ‘we would see the 2nd wave of consumerisation of enterprise through business model’. Does Matt agree with this and what key trends is Matt most excited about in SaaS? How does Matt look to evaluate early stage SaaS valuations? What are people fundamentally misvaluing and how should the topic be approached? Is it harder now for SaaS companies to raise than ever before? What metrics does Matt look for in a Series A investment opportunity?   60 Second SaaStr Matt's Fave SaaS reading material? What are the greenfield opportunities in SaaS today? What was Matt's biggest takeaway from working with John Doerr @ Kleiner Perkins? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin Harry Stebbings SaaStr Matt Murphy