Podcasts about Asana

Send us a textIn this New Year's episode, Kendra Corman gets candid about why she's heading into 2026 tired, excited… and fiercely committed to one word: no. After a 2025 defined by “forge” (building, growing, expanding), a family crisis and an overload of opportunities forced her to re-evaluate sustainability, boundaries, and what it really takes to preserve creative focus.Kendra shares the behind-the-scenes story of her year—what went right, what went sideways, and why the systems and people you build now are what save you later. What 2025 Taught Kendra About Growth and OverloadKendra went into 2025 with momentum, capacity, and big goals—and hit them hard.A strong first quarter with focused, energized work timeA goal of 25 speaking gigs that turned into 35+ eventsMovement on major business projects, including a second edition of her bookA huge personal “yes”: becoming a full-time assistant professor at Rochester Christian UniversityThe Moment Everything ChangedA serious fall and ICU stay for Kendra's mom pulled her into months of caretaking and travel.What stood out most wasn't just the disruption—it was the proof that what she'd built actually held up:Her assistant (Carol) triaged inboxes, managed tasks, and kept clients supportedSystems like Asana and strong relationships prevented a total business collapseThe experience reinforced how vital support structures are—even for solopreneursKendra realized: capacity isn't just about time. It's about what you've built to hold you when life happens.When “Forge” Turned into “Fracture”Even with major wins, Kendra stretched too far.Weeks with multiple speaking events, including one with four in a single weekDrift from a 4–5 day workweek back to 7 daysFeeling like she was working constantly but not moving forwardBook revisions stalled, and recovery time evaporatedThe truth she landed on: success without boundaries becomes burnout in disguise.Why “No” Is Her Word of the Year (Again)Kendra revisits a tool that once helped her escape burnout in 2022: saying no first.So in 2026, “no” is back as the guardrail.Her challenge to listeners:Block vacations nowProtect pre- and post-travel buffersPut the important stuff on the calendar before it gets crowded outKey TakeawaysSystems and support are what keep your business stable when life interrupts.Saying yes is exciting—but on Looking to leverage AI? Want better results? Want to think about what you want to leverage?Check and see how I am using it for FREE on YouTube. From "Holy cow, it can do that?" to "Wait, how does this work again?" – I've got all your AI curiosities covered. It's the perfect after-podcast snack for your tech-hungry brain. Watch here

Happy New Year and welcome back to the SaaS Fuel Podcast! In this episode, Jeff Mains sits down with Leslie Shreve, workload management and efficiency expert, and founder of Productive Day. Leslie shares her proprietary system, Taskology, and dives deep into the real reasons why busy SaaS leaders and professionals feel overwhelmed, despite using the latest tools and productivity hacks. Together, they unpack the hidden costs of “gray work,” the myth of the infinite workday, and why most task management apps fall short. Leslie offers a practical, actionable framework for regaining control, reducing stress, and making real progress—one atomic task at a time.Key TakeawaysThe Hidden Cost of Modern Work Chaos(00:47) – Being busy doesn't mean being productive. The proliferation of tools and notifications can drain focus and create “gray work.”Gray Work and Quiet Cracking(06:00) – “Gray work” is the time lost managing disconnected tools and notes. “Quiet cracking” is when professionals appear composed but are overwhelmed inside.The Infinite Workday(09:00) – Without boundaries, workdays can feel endless, leading to burnout. Protecting personal time is essential for health and productivity.Why Most Productivity Apps Fail(15:00) – Apps like Asana, Trello, and Notion offer features, but without a clear method, they can overwhelm rather than help.The Myth of the To-Do List(22:00) – A to-do list is only useful if it's complete, digital, and actionable. Paper lists and scattered notes don't cut it.The Fast Action Formula & Atomic Tasks(28:00) – Break projects into the smallest possible action steps, each with a clear what, how, why, and when. This makes progress achievable and reduces stress.Time Defense vs. Time Management(35:00) – Protecting time (a “time shield”) is more effective than trying to manage every minute. Block focused time and let others schedule around it.Tweetable Quotes“Gray work is what happens when you're chasing after tasks and notes, but nothing feels like it's getting done.”“Technology alone won't save you. You need a method to cut through the noise.”“Don't outsource thinking, decision-making, and execution—those are your superpowers as a leader.”“Atomic tasks are the smallest, most actionable steps. That's where real progress happens.”“Protect your time like it's your most valuable asset—because it is.”SaaS Leadership LessonsCentralize Your Work – Avoid scattered notes and tools; create a single digital hub for all tasks and information.Break Down Projects – Turn big projects into atomic tasks with clear action steps.Prioritize Ruthlessly – Focus on the few actions that truly move the needle, not just what's urgent.Protect Your Time – Use a “time shield” to block focused work periods and defend against interruptions.Embrace Flexibility – Plans will change; adapt quickly without losing sight of your priorities.Don't Rely on Tools Alone – Methods and systems matter more than the latest app or hack.Guest...

A mellow one this afternoon with a lot of shoulder and hip opening by request. Savor the last days of Romjul and have a Happy New Year! 

Hear from Jill Wiltfong, CMO, Korn Ferry, Chris Bontempo, CMO, Johnson Controls, Shannon Sullivan Duffy, CMO, Asana, and Melton Littlepage, CMO, 1Password on their uncuttable budget items. Timestamps: (01:19) Jill Wiltfong, CMO, Korn Ferry,(08:03) Chris Bontempo, CMO, Johnson Controls(23:12) Shannon Sullivan Duffy, CMO, Asana(28:10) Melton Littlepage, CMO, 1Password  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Ever feel like you're drowning in tasks but can't afford help? Or maybe you've built a team that's bleeding your profits dry? Welcome to the business staffing conversation nobody's having honestly.In this wildly practical episode, Leonie Dawson and Tamara Protassow dive deep into the messy middle of hiring, firing, and right-sizing your business. From Leonie's experience managing 25+ staff (spoiler: it nearly broke her) to running a 7 figure business with just 1-2 part-time VAs, you'll get the real talk on what actually works.Topics Covered:Red flags that you have too little support (and when to finally hire)Warning signs you've hired too many people (and how to fix it)The "rescue fantasy" trap that keeps you from leading yourselfWhat to outsource first (and what to keep doing yourself)Income-to-staffing ratios that actually make senseHow to protect yourself from "irreplaceable" team membersSystems that save your sanity (and your business)Key Insights:If you can't afford to hire, you don't have a proven business model yet—focus on marketing and pricing firstBookkeeping and tax should be your FIRST outsource—it's affordable and frees crucial brain spaceUnder $1M in revenue? You only need 1-2 part-time VAs in most online business modelsStandard Operating Procedures aren't optional—they're your insurance policy when life happensMore staff = more complexity, not more speed. Small teams move faster.If someone makes your business seem impossibly complicated, they're the problem (not the solution)Lower your household expectations before hiring help—are you leading yourself or waiting for rescue?Templates and systems can save you from "Sharon mode" (ask Leonie's family about that one)The "delegate everything" advice is BS—some tasks ground you and spark your best ideasWhen staff leave, your business should run smoothly. If it doesn't, you have a documentation problem.Ready to build a business that supports your life instead of consuming it? Join Leonie's Academy for workshops on hiring VAs, creating SOPs, and right-sizing your empire. Plus, connect with a community of creative, neurodivergent entrepreneurs who get it.Notable Quotes:"If you feel like your business is just far too complicated and absolutely must have this one person or your business will not work, I want you to know that you are wrong and that you need to get rid of that person as soon as possible." – Leonie Dawson"We are not actually brain surgeons. We are not rocket scientists. And every single person in this world really is replaceable." – Leonie Dawson"Are you actually leading yourself or are you wanting someone to rescue you?" – Leonie Dawson"The more somebody makes out that the business is very complicated, the more that person needs to leave because businesses actually aren't that complicated." – Leonie Dawson"Your best ideas don't come at the laptop. They happen in blank space moments when you're in the shower, when you're cooking dinner, when you're wafting about your raspberry patch." – Leonie DawsonWho This Podcast Is For:Creative women entrepreneurs, neurodivergent business owners, and soul-led service providers who want to build profitable businesses without sacrificing their sanity, values, or family time. Perfect for you if you're tired of "hustle harder" advice and ready for strategies that actually work for human beings.Links & Resources Mentioned:Leonie Dawson's Academy – Includes "How to Hire and Manage a VA" workshop and SOP templatesPrevious episode: Interview with Claire Wood (accountant)Previous episode: Interview with Katie Chappell (illustration business)Tools mentioned: Gmail templates, Asana, Zero accounting software, Repurpose.io, HelloFresh, Marley Spoon, The Laundry Lady (Australia)Bob Katter on crocodiles#WomenEntrepreneurs #CreativeBusiness #NeurodivergentEntrepreneur #SmallBusinessOwner #BusinessSystems #SolopreneurLife #MindfulBusiness #VirtualAssistant #BusinessGrowth #FemaleFounders

A great pace and vibe to this quiet little class today. Merry Christmas, every one. 

This was a journey. We got through a lot without feeling rushed about it, emphasizing straight leg hip mobility. 

Send us a textIn this episode of Soulful Self-Care Conversations, Pearl sits down with LeeAnna Taylor, a coach and mentor for women entrepreneurs in their startup phase, to talk about one of the most overlooked — yet most critical — aspects of business success: systems and organization.After meeting at a high-level women's entrepreneurship event in Las Vegas, Pearl knew LeeAnna's approach to helping new solopreneurs build sustainable businesses aligned perfectly with the transformational work she does with women at her retreats.This conversation dives deep into:Why so many women feel overwhelmed after starting a businessHow lack of systems creates stress, burnout, and chaosWhy organization is a form of self-careHow saying “yes” to structure gives you back time, clarity, and confidenceIf you've ever felt like your business owns you instead of the other way around — this episode is for you.Meet the Guest: LeeAnna TaylorLeeAnna Taylor is a:Military spouseSerial entrepreneurCoach and mentor for women entrepreneurs in their startup phaseFounder of Biz Bytes Collective, a mentorship space built for women creating something of their ownLeeAnna helps new solopreneurs find direction and confidence by guiding them through systems and operations setup, so they can stop feeling scattered and start building businesses that support their lives — not consume them.Introducing Little LeeAnna: The Roots of a High AchieverLeeAnna opens up about her childhood, sharing that she was a high-achieving, easily overwhelmed, and often angry child — something she now recognizes as sensory overload common in many driven women.Growing up in a small town with limited representation of entrepreneurs, LeeAnna followed the traditional path she believed was “success”: college, career, climb the ladder. But that path eventually led to dissatisfaction — and ultimately, to entrepreneurship.Her story highlights a powerful truth:Many women don't lack ambition — they lack representation and systems.Why Systems Matter (More Than You Think)LeeAnna explains that most of her clients don't come to her saying:“I don't know what business to start.”Instead, they say:“I feel disorganized.”“I'm stressed all the time.”“I don't know what to work on next.”“I feel like I'm busy, but nothing is moving forward.”Her first step with every client is a mini audit, asking:What is the one thing causing the most stress right now — and what would immediately make you feel lighter?That answer becomes the starting point.The Most Important System to Build FirstBefore CRMs, email platforms, or automation tools, LeeAnna emphasizes one foundational system:

What does it really take to move from trusted insider to CEO while keeping your board focused on strategy instead of “sausage-making”? In this episode of the I 501(c)You podcast for nonprofit board members, Michael sits down with Charlie Imbergamo, CEO of the Nonprofit Leadership Center, to unpack his journey from faith-based education leader to head of a regional hub for nonprofit talent development. Charlie shares how he navigated a rigorous internal succession process, leads with a “people first, mission always” mindset, and keeps both his board and small staff aligned around the what of strategy instead of getting lost in the how. You'll hear practical rhythms for board communication, how pre-reads transformed their meetings, why they only meet when decisions are needed, and how tools like Asana and virtual training help them serve 700+ nonprofits a year.  Timestamps: (00:00) Introducing Charlie Imbergamo, CEO of Nonprofit Leadership Center (05:45) Living what we teach (08:40) Approaching transitioning from staff to CEO (12:15) Charlie's approach to strategy (15:15) Keeping your organization focused on the ‘what' (18:50) Creating an engaged board (23:00) Approach to board meetings (26:30) Communicating with staff (30:00) What is the Nonprofit Leadership Center? Join us every other week as we release a new podcast with information about how you can be the best board member and provide great service to your organization. Listen to the podcast on any of the following platforms: YouTube Apple Podcasts Spotify Podcasts Amazon iHeartRadio Visit us at: www.thecorleycompany.com/podcast

What if you could document your processes, create SOPs, and assign tasks to your team—all in five minutes?In this episode, Kristen shares how she went from spending hours writing standard operating procedures to having an AI agent handle it all. She records herself doing a task once, drops the video into her Claude AI agent, and within minutes it drafts the entire SOP, writes task descriptions, and assigns work to her team through Asana.This isn't about replacing people—it's about reclaiming the time you spend being the bottleneck in your own business. Kristen walks through her system for building AI agents that think like you, trained on your voice and your processes. She shares how this approach saves her 90 minutes per delegation and keeps her focused on growth instead of operations.If you're tired of writing SOPs, managing every detail, or wishing your team could read your mind, this episode shows you a practical way to build your AI business team.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 3838: Shirley shares a powerful 6-step framework for turning yearly goals into reality by combining clarity, structure, and consistency. Her method helps you stay focused, break down overwhelming ambitions into actionable tasks, and follow through with intention all year long. Read along with the original article(s) here: https://daringliving.com/how-to-plan-goal-receive-results/ Quotes to ponder: "You must be willing to make the extra effort and commit to do the things that most people are not willing to do." “The key is to list out every single task, even the small and tedious ones, so that you don't even have to think about what you need to do to accomplish that project/ assignment.” “Make sure your goal is: Specific, Measurable, Attainable, Relevant, Time-Bound, Reward.” Episode references: Google Calendar: https://calendar.google.com/ Asana: https://asana.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 3838: Shirley shares a powerful 6-step framework for turning yearly goals into reality by combining clarity, structure, and consistency. Her method helps you stay focused, break down overwhelming ambitions into actionable tasks, and follow through with intention all year long. Read along with the original article(s) here: https://daringliving.com/how-to-plan-goal-receive-results/ Quotes to ponder: "You must be willing to make the extra effort and commit to do the things that most people are not willing to do." “The key is to list out every single task, even the small and tedious ones, so that you don't even have to think about what you need to do to accomplish that project/ assignment.” “Make sure your goal is: Specific, Measurable, Attainable, Relevant, Time-Bound, Reward.” Episode references: Google Calendar: https://calendar.google.com/ Asana: https://asana.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 3838: Shirley shares a powerful 6-step framework for turning yearly goals into reality by combining clarity, structure, and consistency. Her method helps you stay focused, break down overwhelming ambitions into actionable tasks, and follow through with intention all year long. Read along with the original article(s) here: https://daringliving.com/how-to-plan-goal-receive-results/ Quotes to ponder: "You must be willing to make the extra effort and commit to do the things that most people are not willing to do." “The key is to list out every single task, even the small and tedious ones, so that you don't even have to think about what you need to do to accomplish that project/ assignment.” “Make sure your goal is: Specific, Measurable, Attainable, Relevant, Time-Bound, Reward.” Episode references: Google Calendar: https://calendar.google.com/ Asana: https://asana.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

L'intelligence artificielle est déjà partout dans notre quotidien professionnel. Depuis plus d'un an, Google a intégré son IA Gemini dans la suite Google Workspace : résumés automatiques dans Gmail, rédaction de documents dans Drive, prise de notes dans Meet… Mais avec l'arrivée de l'IA dite « agentique », le géant de la tech passe à l'étape suivante.Google vient d'annoncer le lancement de Google Workspace Studio, un nouvel outil destiné aux professionnels. Promesse affichée : permettre de créer, en quelques minutes, de véritables agents IA capables d'automatiser les tâches du quotidien, sans écrire une seule ligne de code. Il suffit d'expliquer, en langage naturel, ce que l'on souhaite faire. L'agent se charge du reste, grâce à la puissance de Gemini 3. Ces agents ne se contentent pas d'exécuter des consignes figées. Ils sont conçus pour analyser des situations, s'adapter à de nouvelles informations et déclencher des actions en fonction du contexte. Concrètement, ils peuvent surveiller vos mails, détecter des mots-clés, envoyer automatiquement des alertes, préparer des briefings, ou encore organiser des tâches à partir de contenus présents dans vos documents. Ils peuvent aussi aller chercher des informations sur le web pour ajuster leur comportement.Autre point clé : l'ouverture aux outils tiers. Google Workspace Studio peut se connecter à des applications professionnelles majeures comme Jira, Salesforce, Mailchimp ou Asana. Les agents peuvent ainsi automatiser des chaînes complètes de travail, de la gestion de projet au suivi client. Ils sont aussi partageables entre collaborateurs, avec des modèles prêts à l'emploi pour accélérer la prise en main. Google voit déjà plus loin. Des évolutions sont annoncées, notamment le partage externe, l'envoi d'e-mails hors du domaine principal, ainsi qu'une prise en charge avancée des webhooks, ces mécanismes qui permettent aux applications de dialoguer entre elles en temps réel. Le déploiement a commencé cette semaine. L'accès pour les utilisateurs finaux est prévu à partir du 5 janvier 2026, pour les domaines à activation progressive. L'outil reste réservé aux abonnements payants Business, Enterprise, Education et aux offres Google AI dédiées. Les mineurs, eux, n'y auront pas accès. Derrière cette annonce, un signal clair : Google ne veut plus seulement proposer de l'assistance par IA, mais confier aux entreprises de véritables agents numériques autonomes. Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Jack Hoss shares the top 5 tools real estate investors use to manage rentals remotely—covering cameras, smart locks, software, and automation.In this episode of RealDealCast, Jack Hoss reveals his top 5 tech tools for managing rental properties remotely. These are the exact systems he uses daily to monitor properties, communicate with tenants, and save hours every week.From Blink cameras and smart Wi-Fi door locks to Asana, TurboTenant, and his own RealDealCrew platform, Jack explains how each tool helps him manage rentals efficiently — even in rural areas or during harsh winter months.You'll learn:How to use Blink cameras for property oversight and securityWhy smart locks make tenant access safer and simplerHow to manage maintenance tasks and contractors in AsanaWhy TurboTenant is perfect for leases, rent collection, and maintenance ticketsHow RealDealCrew automations streamline communication and follow-upWhether you own one rental or manage a full portfolio, these tools can help you build a hands-off system that frees your time for more deals — not more stress.YouTube Link: https://youtu.be/LvPZ92ebUFU

This class had a great arc to it, real soft on the ends while strong and challenging through the middle. Lots of twists. 

In this episode, I sit down with my friend and client, Connor P. Coleman—a ranch management consultant, entrepreneur, and Enviropreneur Fellow at Stanford University's Hoover Institution. Connor has one of the most fascinating blends of passions: land management, environmental problem-solving, and navigating life and business with ADHD. From childhood memories of kindergarten “Candy Land punishment” to building a thriving consulting business in the mountains of Colorado, Connor opens up about how ADHD has shaped his work, well-being and success.We explore the highs, lows, and turning points that pushed him to embrace systems, routines, delegation, and self-advocacy. Connor shares what burnout taught him, how he finally built a support team, and what shifting from “contractor” to true CEO looks like for a neurodivergent mind. His insight and honesty will resonate with anyone who's ever felt overextended, misunderstood, or unsure how to scale their brilliance.Entrepreneur attempting to do good, better Connor P. Coleman is an amateur philosopher and aspiring polymath based in the mountains of Colorado. Diagnosed with ADHD at an early age, he struggled to keep up in school, but through grit and determination, he was able to navigate college and graduate school successfully. Nearly a decade ago, he founded a ranch management advisory firm that serves conservation-minded landowners nationwide. These days, Connor relies more on systems and habits than pure grit to advance his mission.  Episode Highlights:[0:33] – Introducing Connor and his work in ranch management and wildfire-risk solutions [1:14] – What it means to be an Enviropreneur Fellow at Stanford [2:16] – The ADHD-entrepreneur connection and Connor's early path to business [2:44] – Childhood signs of inattentive ADHD and the infamous Candy Land memory [5:52] – How early school experiences shaped Connor's work-reward patterns [8:50] – The impact of having a parent in the medical field and receiving an early diagnosis [10:02] – School accommodations, testing struggles, and how support changed everything [13:04] – Academic Decathlon, discovering intelligence beyond test scores [15:29] – Transitioning into the workforce and the accidental start of his business [18:30] – The “ADHD tax,” missed billing, overwhelm, and finally asking for help [20:07] – Time blindness, doubling time estimates, and the power of realistic planning [22:29] – Learning to celebrate wins and build sustainable routines [23:41] – Burnout, lifestyle changes, and respecting energy and limits [27:12] – The importance of transitions, routines, and boundaries [29:12] – Delegation struggles, the relay-race mindset, and building a trustworthy team [32:08] – Tools like Trello, Monday, and Asana for getting chaos out of your head [33:39] – Learning systems later in adulthood and adapting them over time [35:04] – Connor's advice: own your ADHD, learn the comorbidities, and advocate for yourselfLinks & ResourcesConnor on Instagram: @connor.p.colemanResiliency Lands (Connor's business): https://resiliencylands.com Book mentioned:

Do you really need a fancy all-in-one CRM to run your business like a pro? Plot twist: NOPE. In this episode, I'm breaking down how I've successfully onboarded hundreds of clients over the years—without ever stepping foot inside Dubsado, Honeybook, or any of those popular client management tools.This episode was inspired by a question from my Six-Figure Sprint client, Alyssa, who asked what CRM everyone uses. Spoiler: I don't use one. And the real kicker? I don't think you need to either (unless you want to!).Instead, I'm sharing my super streamlined, rinse-and-repeat onboarding process that doesn't require any complicated software. It's simple, boring, profitable—and ADHD-friendly. If your current system is clunky, chaotic, or (let's be honest) non-existent, this one's for you.In this episode, you'll learn:Why I've never used a CRM (and still built a multiple six-figure business)What you actually need to onboard clients seamlessly (hint: it's not 12 tools)A step-by-step walkthrough of my onboarding workflowThe 3 essential tools I use (and how to set them up in less than an hour)Why the welcome email is the most important part of your client experienceHow to use Asana or Airtable to manage clients without the overwhelmThe psychology behind clear client communication—and how it prevents burnoutMentioned Resources:Download the free client welcome email template: https://courtneychaal.com/welcome-emailWatch the free masterclass: https://courtneychaal.com/masterclassJoin Yay for Clients: https://courtneychaal.com/shopApply for Six-Figure Sprint: https://courtneychaal.com/apply Learn how to build a Client Booking Machine! I'll teach you the entire process at this free masterclass (a must-watch for service providers): https://courtneychaal.com/masterclass

Welcome to the Success With Jewelry podcast, hosted by marketing strategist Laryssa Wirstiuk and creative consultant Liz Kantner. Together, we're passionate about helping independent jewelry brands thrive through honest conversations about what it really takes to succeed. n Episode #153, we're flipping the script: Liz interviews Laryssa to explore the story behind Joy Joya, the evolution of her career, and the lessons she's learned from nearly a decade of helping jewelry brands grow. From leaving the East Coast, to building a marketing agency from the ground up, to navigating burnout, reinvention, and shifting business models — Laryssa shares openly about the realities of entrepreneurship and the creative, strategic, and personal growth that comes with it. You'll also hear what inspires her outside of jewelry, what success means to her right now, and which marketing philosophies continue to guide her work.

A fantastic all-around flow this afternoon. 

The Breath Space began as a live recording during Kia's in-depth training in Paris and has since evolved into a full album with the same name, now available on all platforms. This original recording opens with Kia guiding a brief breath-awareness practice, helping us notice the subtle currents that shape our body with each in- and out-breath. From there, we gather in Samastitihi, aligning body, breath, and mind, before moving through 80 minutes of Yotam's immersive soundscapes designed to carry us through our Asana practice. Throughout, gentle reminders invite us to return to the openness and presence of our inner breath. Kia also shares one of her favourite quotes by Ani Pema Chödrön.Thank you for your practice With Love and Blessingskia & yotam xFor more info about Kia´s International Workshop Schedule, Trainings, Retreats and Global Sangha, please visit: http://mysoreyogaparis.comInstagram: mysoreyogaparis For more free resources please sign up to our newsletter: https://www.mysoreyogaparis.com/newsletter-sign-upMore music by Yotam can be found at: https://www.yotamagam.com/music

Attention Economy This was a challenging class riding on big energy in the room. 

Tax stress doesn't start in April—it starts when we ignore the basics. We sit down with Rose, best-selling author of Add a Zero, to turn anxiety into a simple, repeatable system that keeps your books clean and your tax bill smaller. From hiring an affordable bookkeeper to building monthly routines, we walk through the exact steps that make compliance easy and strategy possible.We dig into the power of clean data: connecting your accounts to QuickBooks, letting a pro categorize your transactions, and answering a short monthly list of questions so your P&L stays accurate. Then we layer in automation using project tools like Asana—recurring tasks for contractor 1099s, retirement contributions before the cutoff, and a post-filing strategy session with your CPA. The result is less guesswork, fewer surprises, and more time to focus on work that grows the business.Rose breaks down the tax-savvy retirement options many entrepreneurs skip. Learn how a solo 401k can combine employee and profit-sharing contributions toward a high annual limit, why a SEP IRA might fit certain team setups, and how a defined benefit pension plan can unlock six-figure, tax-deductible contributions for high earners. We also cover structure choices, salary versus distributions, and the low-hanging savings a good accountant will spot when you bring organized numbers and smart questions.If you're ready to stop scrambling and start saving, this conversation gives you the playbook: simple systems, clear roles for your bookkeeper and CPA, and proven strategies to keep more of what you earn. Subscribe, share with a founder friend, and leave a review with the tax question you want us to tackle next.Read more HERESupport the show

In this episode, we continue our conversation on building a resilient business by focusing on shared ownership, redundancy, and smart automation. We talk about how to empower your team to make decisions, centralize knowledge and access, and design systems that don't fall apart when one person steps away. We also explore the mindset shift from being the hero of every story to building a brand and team that clients can trust, not just a single person. Ultimately, we challenge ourselves and you to design a business that supports your health, family, and future, instead of constantly taking from you. Main topics: Culture of shared ownership Redundancy across people and systems Centralizing knowledge and access Smart automation for pet businesses Designing business around your life Main takeaway: "Build your business around the life you want, not the life that you are stuck in." So many pet sitters and dog walkers feel trapped by the very business they created. The schedule, the emergencies, the hundreds of tiny tasks all add up until you feel like the only thing holding everything together. In this episode, we talk about what it looks like to flip that script—to design your business so it supports your health, your family, and your future. We walk through building shared ownership with your team, adding redundancy so you're not the only one who knows how to do critical tasks, and using automation to take work off your plate. If you're tired of feeling like the business is taking from you, this conversation will help you start building one that gives back. Links: Get 1 NAPPS/PSI CEU FOR LISTENING TO EPISODES 648 AND 650 Examples pet business CRMs mentioned: Time To Pet: https://www.timetopet.com PetBiz CRM: https://www.petbizcrm.com Automation / tools referenced: Zapier: https://www.zapier.com Asana: https://www.asana.com  Google Drive: https://www.google.com/drive  Dropbox: https://www.dropbox.com Check out our Starter Packs See all of our discounts! Check out ProTrainings Code: CPR-petsitterconfessional for 10% off

B2B Brand Marketing Strategy: How to Build Buyer Memory & Measure ItMost B2B marketers define brand by outputs. Colours. Logos. Campaigns. Assets.But none of that matters if buyers don't remember you when a real buying moment hits.In this episode, we sit down with Matt Maynard, VP of Global Brand, Advertising & Communications at Asana, to break down what a modern B2B brand marketing strategy actually needs to do: build memory with future buyers, link your brand to the right Category Entry Points, and measure brand effectiveness with something more sophisticated than vanity metrics.We get into the science of memory-building, how to prioritise CEPs, what distinctive brand assets really do, and how to use frameworks like ABLE and responsible reach to prove brand's commercial impact.Tune in and learn:+ How to build memory with future buyers using CEPs and distinctiveness+ How to measure brand with ABLE, brand lift, and responsible reach+ How to position the brand function so leadership finally takes it seriouslyIf you're a B2B marketer on a small team, this episode gives you a practical blueprint to make brand a growth driver instead of a “service team”.-----------------------------------------------------

A moderate one in the heat of high summer in LA. Standing balance challenge. 

Some yogis say yoga isn't about yoking the body to anything. Wendy and I discuss, and explore why we think the body is an important part of yoga.Please support Peter's Podcast on Patreon, linked here.You can take classes and training with Peter and Wendy online and in person at ISHTAyoga.comNamaste

Start to create the world that you can control.x

Send us a textWhat if you stopped selling features and started winning on outcomes? We sit down with founder Jason Bryll to unpack the plays that turned a one-person consultancy into a high-performance services engine built on trust, speed, and rock-solid systems. From healthcare data trenches to global team leadership, Jason shares the unvarnished moves that drive compounding growth without the chaos.We start with the founder shift: hire earlier than feels comfortable, build around ownership, and accept the short-term income flatline to unlock long-term scale. Jason explains how tight salary bands, margin-aware pricing, and disciplined ops saved his company from cash whiplash. Then comes the big pivot—ditching heavy implementation fees for a lower entry point and a higher, predictable monthly retainer. That single change reduced friction, boosted forecasting, and delivered what clients actually want: rapid iteration without the upsell dance.The heart of the playbook is focus and quality. Jason narrowed services to data warehousing, BI reporting, and analytics, then codified delivery with SOPs, Asana-driven workflows, and video training. This made speed a true differentiator—faster time to value with consistent standards. Layer in a US–India model with monthly culture touchpoints and you get three wins at once: 24-hour progress, approachable pricing, and meaningful wages for a growing global team. The kicker? Zero churn among clients on the recurring model, thanks to steady partnership and fewer barriers to making progress.If you're building a services firm—or stuck chasing product market fit with no payoff—this conversation is a blueprint. You'll hear how to hire for trust over resumes, define the customer outcome that matters most, and transform expertise into repeatable assets that scale. Subscribe for more bold, unfiltered strategies, share this with a founder who needs it, and drop your biggest bottleneck—we'll tackle it in a future show.Support the show

This was a fundamental one that leaned a little strong with some upper body challenges. 

The Dave Thomas Foundation for Adoption shows exactly how today's nonprofits can accelerate mission and amplify revenue by putting marketing and development on the same team! CEO & President Rita L. Soronen and SVP of Marketing & Development Jill Crumbacher explain how an approach that started 11 years ago matured into an integrated structure with shared goals, clear ownership, and board alignment. As Rita puts it, “there's just this intuitive sense…that one feeds the other,” adding that the shift “became very much an organic, ongoing conversation based on results.”Jill brings for-profit rigor to the model: a VP of Marketing and a VP of Development co-lead paired “mini teams” for every fundraising channel, tracked in Asana with crystal-clear metrics. “Building a brand builds fundraising and building fundraising builds a brand. It just does,” Jill says. She adds, “For every fundraising team, we have a marketing team that supports the fundraising team”—a simple but powerful mechanism that reduces friction, speeds execution, and raises standards across content, design, and segmentation.Rita details how leadership benefits from unified messaging: presentation materials, program context, and donor narratives are synthesized by one group that also collaborates tightly with program staff. She emphasizes stewardship and brand guardianship: “we're not just protecting the brand of children in foster care, we have Dave Thomas in our name… We're protecting that brand as well,” including the Foundation's decades-long partnership with Wendy's. The conversation also takes on today's polarized climate. “We're putting resources into the effort of how do we bring polarized conversations back together?” Rita notes, reinforcing the Foundation's focus on solutions that broaden support without losing mission clarity.Talent development is intentional. Jill shares how their marketers attend the Lilly Family School of Philanthropy to learn fundraising dynamics, while fundraisers learn marketing language and channels—so both “come out of the same gate.” The approach scales: the department grew from a handful of staff to 25, roughly split between development and marketing, with half of marketing embedded on fundraising squads and half focused on awareness, brand, and sector thought leadership.The result is a disciplined, collaborative culture that moves faster, communicates smarter, and raises more—while advancing permanency for children in foster care.#TheNonprofitShow #Adoption #NonprofitLeadershipFind us Live daily on YouTube!Find us Live daily on LinkedIn!Find us Live daily on X: @Nonprofit_ShowOur national co-hosts and amazing guests discuss management, money and missions of nonprofits! 12:30pm ET 11:30am CT 10:30am MT 9:30am PTSend us your ideas for Show Guests or Topics: HelpDesk@AmericanNonprofitAcademy.comVisit us on the web:The Nonprofit Show

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the essentials of excellent account management and how AI changes the game. You will discover how to transition from simply helping clients to proactively taking tasks off their to-do list. You will learn the exact communication strategies necessary to manage expectations and ensure timely responses that build client trust. You will understand the four essential executive functions you must retain to prevent artificial intelligence from replacing your critical role. You will grasp how to perform essential quality checks on deliverables even without possessing deep technical expertise in the subject matter. Watch now to elevate your account management skills and secure your position in the future of consulting! Watch the video here: Can’t see anything? Watch it on YouTube here. Listen to the audio here: https://traffic.libsyn.com/inearinsights/tipodcast-account-management-in-age-of-ai.mp3 Download the MP3 audio here. Need help with your company’s data and analytics? Let us know! Join our free Slack group for marketers interested in analytics! [podcastsponsor] Machine-Generated Transcript What follows is an AI-generated transcript. The transcript may contain errors and is not a substitute for listening to the episode. **Christopher S. Penn – 00:00** In this week’s In Ear Insights, Trust Insights is a consulting firm. We obviously do consulting. We have clients, we have accounts, and therefore account management. Katie, you and I worked for a few years together at a PR firm before we started Trust Insights and managed a team of folks. I should clarify with an asterisk: you managed a team of people then to keep those accounts running, keep customers and clients happy, and try to keep team members happy. Let’s talk about what are the basics of good account management—not just for keeping clients happy, but also keeping your team happy as well, to the extent that you can, but keeping stuff on the rails. **Katie Robbert – 00:51** The biggest thing from my experience, because I’ve been on both sides of it—well, I should say there are three sides of it. There’s the account manager, there’s the person who manages the account manager, and then there’s the account itself, the client. I’ve been on all three sides of it, and I currently sit on the side of managing the account manager who manages the accounts. If we talk about the account manager, that person is trying to keep things on the rails. They’re trying to keep things moving forward. Typically they are the ones who, if they choose, they can have the most power, or if they don’t, they have the least power. **Katie Robbert – 01:38** By that I mean, a good account manager has their hands in everything, is listening to every conversation between the stakeholders or the principals and the client, is really ingesting the information and understanding, “Okay, this is what was asked for. This is what we’re working on. This is discussed.” Whatever it is they don’t understand, they take the initiative to find out what it means. If you’re working on a more technical client and you’re talking about GDELT and code bases and databases and whatever, and you’re like, “I’m just here to set up meetings,” then you’re not doing yourself any sort of favors. **Katie Robbert – 02:21** The expectation of the account manager is that they would say, “All right, I don’t understand everything that was discussed, but let me take the notes, do a little research, and at least get the basics of what’s happening so that I, as the person acting on behalf of the consulting agency, can then have conversations without having to loop in the principal every single time, and the principal can focus on doing the work.” The biggest success metric that I look for in an account manager is their ability to be proactive. One of the things that, as someone who manages and has managed larger teams, is someone just waiting around to be told what to do. That puts the burden back on the manager to constantly be giving you a to-do list. **Katie Robbert – 03:13** At the level of a manager, an account manager, you should be able to proactively come up with your own list. Those are just some of the things off the top of my mind, off the top of my head, Chris. But you also have to be fair. You managed the team at the agency alongside with me, but you were also part of the team that was executing the work. And you rely heavily on account managers to tell you what the heck is happening. So what do you look for in account manager skills? **Christopher S. Penn – 03:49** It goes back to something that our friend Mitch Joel often says, which is, “Don’t be another thing on the client’s to-do list,” because nobody wants that. Nobody wants more on their to-do list. Ideally, a good account manager is constantly fishing with the client to say, “What else can we take off your to-do list?” **Katie Robbert – 04:09** Right. **Christopher S. Penn – 04:09** How can we make your list shorter rather than longer? That determines—no, there’s that and one other thing, but that’s one of the key things that determines client success—is to say, “Look, here’s what we got done.” Because the more you go fishing and the more stuff that you take away from the client, the happier they are. But also, when it comes time for renewal, the more you can trot out the list and look at all the things we’re doing, look at all the things that we did—maybe that were just slightly out of scope, but within our capabilities—that we improved your life, we improved things, we got done everything we said we were going to get done. **Christopher S. Penn – 04:47** And maybe we demonstrated capabilities so that when renewal time comes, you can say, “Hey, maybe we should increase the retainer because we demonstrated some proof of concept success in these other areas that we also know are really challenging.” Management consultant David Meister talks about this a lot in terms of growing retainers. He says, “I will show up at my own expense to your annual planning meeting. I will sit in the back and I will not speak until spoken to, but I am there as a resource for you to ask me questions as an expert.” And he said 10 times out of 10, he walked away with a bigger retainer just by sitting, listening to your point, knowing what’s going on with the client, and also going fishing. **Christopher S. Penn – 05:33** The other thing—and this is both an account management thing and a sales thing—is, and this is something that I suck at, which is why I don’t work in account management, is very timely responses. Somebody—the client—lobs a tennis ball over the net and you immediately return. Even if you have nothing to say, you can just say, “Hey, got it. We’re here. We’re paying attention to your needs. We are responsive.” And those two things, being able to go fishing and being highly responsive, to me, are success indicators for a good account manager. **Katie Robbert – 06:12** I definitely agree with the highly responsive. One of my expectations for any of the teams, whether it’s now or at the agency, was if a client sends an email, just acknowledge it. Because there is nothing worse than the anxiety of, “Do I follow up? Do I set?” We deal with that sort of on the sales side—people will ghost us all the time. That’s just part of sales. And it’s a fine line of follow-up versus stalking. We want to be proactively following up, but we also don’t want to be harassing and stalking people because that then, to your first point, goes to you being one more thing on their list to follow up with. **Katie Robbert – 06:57** Let’s say a client sends over a list of questions and we don’t have time to get to it. One of the things that we used to do with the agency was, “Okay, let’s acknowledge it and then give a time frame.” We saw your email. We’ll get back to you within the next three business days just to set some kind of an expectation. Then, obviously, we would have a conversation with whoever’s responsible for doing the work first: “Is that a reasonable timeline?” But all of that was done by the account manager. All of that was coordinated by them. And that’s such an important role. One of the things that people get wrong about a role like an account manager or a project manager is that they’re just admins, and they’re really not. **Katie Robbert – 07:41** They’re really the person who keeps it all together. To keep going with that example, so the client says, “I have a bunch of things.” The account manager should be the first person to see that and acknowledge it. “We got it, we will respond to you.” And then whoever is on our side responsible for answering: “Okay, Chris, we have this list of questions. You said it could be done within 3 days. Let me go ahead and proactively block time for you and make sure that you can get that done so that I can then take that information and get back to the client, hopefully before the timeline is up, so that it’s—keep them really happy.” What is it? Under promise, over deliver? **Katie Robbert – 08:27** I was about to say the reverse, and that would have been terrible. It’s really, from my perspective, just always staying on top of things. I have a question because this is something I feel, especially in a smaller company, we struggle with in terms of role expectations. Do you expect an account manager to know as much about what’s happening as you, the expert and individual contributor, do? **Christopher S. Penn – 09:00** Here’s how I would frame that. We’ll use blenders. **Katie Robbert – 09:05** Sure. We love blenders. **Christopher S. Penn – 09:07** We love blenders. I would not expect in a kitchen, a sous chef to understand how electromagnets work and microcards and circuits that make the blender operate. I don’t expect them to know the internals of a blender. I do expect to know what goes in a blender, what should not go in a blender, and what it should look like when it comes out. So if you said, “I want a margarita,” and you get a cup full of barely crushed ice, you’re like, “That’s not a frozen margarita. That came out of the blender wrong.” So even if they don’t understand the operation, the blender is just a black box. They know ice cubes and lime juice and stuff go in and a smooth, slushy comes out. They should be able to look at that slush when it comes out and go, “No, try again.” **Christopher S. Penn – 09:52** No, try again. So they should be able to say to the subject matter expert, “That’s not what the client asked for.” It requires some level of technical knowledge, but more than anything, it requires an understanding of what the deliverables are and whether those deliverables match the client expectations. Because if the client says, “I want a margarita,” and you give them tomato soup—yes, technically it is the same consistency—but it’s the wrong output. **Katie Robbert – 10:20** I don’t see how you got to the technically part, but. That’s my own. **Christopher S. Penn – 10:26** Yeah. You get the idea, though. So, does the account manager need to know the inner workings of, say, Claude coding sub agents? Absolutely not. Does the account manager need to know, “Hey, the client asked for this analysis and we gave them this one instead. And they’re not the same thing.” Send it back to the kitchen. This can’t go to—it’s just a restaurant. When it comes up to the line, the server looks at the dish, goes, “The client asked for medium rare. This is well done. I can’t bring this out.” **Katie Robbert – 10:59** Right. I agree with that. We should be able to look to the account manager to gut check things. If we are delivering a monthly report or whatever, the account manager should be able to look at it and say, “Yes. Logically this makes sense based on what the client asked for. This answers their questions.” And quite honestly, if the contract was written in such a way that the account manager isn’t sure what’s happening, that’s also perhaps the responsibility of the account manager to clarify both with the principals and the client. Let’s be really specific about what questions we’re answering so that we can answer them. **Christopher S. Penn – 11:51** The server and the kitchen really is the perfect analogy. If you sit down and the diner comes in and you say, “What do you want?” and they say, “I want a steak,” and you just go to the kitchen, say, “Hey, table three wants a steak,” you didn’t do your job about getting requirements: How do you want it done, what sides you want with it, et cetera. And then when it comes up to the line and you say, “Client said really rare. This is well done. I can’t bring this out.” If the server just brings it out as is, then the client’s unhappy, the server’s unhappy because they aren’t getting a tip, and everybody’s unhappy. **Christopher S. Penn – 12:25** In addition to your point earlier, the server has responsibility to say, “Yeah, hey, the kitchen said it’s going to be another 10 minutes. Sorry, here’s an appetizer or whatever.” They have that customer relationship management piece. **Katie Robbert – 12:42** That touches upon something that’s really critical as well, is the communication. If we continue with this analogy, let’s say the account manager is the server and the client, the customer, hasn’t ordered yet. If I have a server coming by my table saying, “Just checking in,” and then walking away, and then saying, “Just checking in,” and then walking away, I’m going to get really annoyed. But if they come by and say, “Hey, I just wanted to check in to see if you guys were ready to place your order. Here’s what we have on special today. I know that you’ve been with us before. Here’s what you ordered last time.” To give more context than just the quick— **Katie Robbert – 13:28** “Just checking in”—gives the client, back to where you’re saying what Mitch Joel says: “Don’t be one more thing on their to-do list.” Let them know why you’re checking in. Give them more context, make the answer easy for them. “Oh, last time we talked, these were the things we talked about. When I’m checking in, this is exactly what I’m checking in on. And here’s all the information I have. Is this the answer that you’re likely to give us if you respond to this email within a few minutes?” Again, it goes back to that proactive piece. **Katie Robbert – 14:06** One of the things that occurs to me, and it’s almost silly that we have to talk about it in this context, but account management in the age of AI—the expectations of clients when AI is involved are completely different. Regardless of the fact that it’s still likely humans who are interacting with you and doing client services, it’s likely a team of humans with some automations doing the work. What kind of expectations do you think clients have now that AI is involved? **Christopher S. Penn – 14:44** The clients expect everything instantly and 80% cheaper. **Katie Robbert – 14:49** That’s a tough expectation to live up to, but it goes back to if you have someone on your team who is proactively advocating for what’s going on, that expectation of immediacy, “Okay, that’s met.” In terms of the cheaper, I don’t think the account manager really has control over that, but they can be listening for, “You said that you want to disrupt everything with AI, but you also said that your team is struggling to adopt everything. So let me go ahead and bring that back to the team and see what that actually means,” because I heard you say those two specific things. **Christopher S. Penn – 15:31** You are correct in that the account manager does not directly have control over the contract terms and things. However, just like a good server at a restaurant: A. A good server upsells (“Hey, you want some dessert?”). B. A good server communicates the value of the work being done, regardless of whether it’s the Instacook 5000 in the kitchen or whether it’s a human chef. To them, you’ll say, “This is exactly what you ordered. This is the medium rare with the onions on top and the garlic on the side and whatever.” In the age of AI, the account manager has to be more dialed in than ever to be able to say, “Yes, this is what the machines are doing,” but you also have to communicate the value of— **Christopher S. Penn – 16:19** Here’s who is orchestrating the machines to make sure that you get what you ordered. If you go to a restaurant and the food is instant and it’s high quality and stuff, but it contains every allergen that you said not to include, you’re still going to have a bad time because the person running the Instacook 5000 in the back didn’t listen. **Katie Robbert – 16:40** Right. **Christopher S. Penn – 16:40** And didn’t communicate. To your point earlier, did not communicate the expectations: “Yeah, I asked for no sucralose in this pie and it is made entirely of sucralose.” Yes, it’s instant, yes, it’s low cost, but I can’t eat it. And in the context of account management, it’s the exact same thing. One of the biggest dangers to account managers is cognitive offloading. This is where you basically hand executive function to AI. Executive function is four things: planning, organization, decision making, and problem solving, or solving, called PODS for short. A human generally should be doing a better job for a specific account than AI because humans can keep more context in memory than a machine can. **Christopher S. Penn – 17:31** But if you just say, “Okay, I’m just gonna load all the call transcripts and all the emails into Geneva, I’m just gonna have it do all the planning, I’ll have it do all the decision making, I’ll do all the problem solving.” Why do you need an account manager then? If the machine can do it, you don’t need an account manager anymore. So for people who are account managers, it’s incumbent upon them to retain those existing executive functions because: A) you can offer more value, but B) you can prevent yourself from being replaced. **Katie Robbert – 17:59** So go through those again. It was PODS: Planning, Organization, Decision, and Solving. **Christopher S. Penn – 18:05** Got problems? **Katie Robbert – 18:06** Yeah, I could see where offloading the planning to AI is not a bad thing. So, for example, I can see a scenario where you hand over the onboarding of a new client to an automation. It could be triggered by a new statement of work getting put into the client folder, and then the automation kicks in and sets up your Asana, and it sets up your Slack channels, and it drafts—it sends you a draft of the onboarding email based on the prerequisite, whatever. The thing is, I can see where it would do all of that stuff. **Katie Robbert – 18:49** But to your point about the organization and decisions and solving, yes, you can hand that off to AI, but you’re going to lose a lot of that personal touch and a lot of that client satisfaction because it will feel like everything else. It will feel very generic. Why am I engaged with this particular consultant or this particular agency if I’m just getting the generic emails back and forth? Where is that personal touch? Where is that taking the time to remember that I’m situated in upstate New York and the last time we talked, we were in the middle of a snowstorm and I was worried about losing power? **Katie Robbert – 19:37** So, the next time you get on a call, just, “Hey, just wanted to make sure that everything is okay with that snowstorm. Did you end up losing power? How did it go?” It’s a small thing, but it’s a human thing, and it signals, “I was listening. And I care enough about you as a human, and I want to make sure that you’re happy, you’re satisfied.” No, I can’t control the weather or the electricity, but I’m aware that those were things that were pain points for you. **Christopher S. Penn – 20:08** I agree with that. The other thing I would add to that is something that Ethan Mollick says a lot, and I agree with: As machines get smarter, they make smarter mistakes. They make mistakes that are harder and harder to detect. A really good account manager—if you offload planning, organization, decision making, and solving to a machine and it’s coming back with increasingly sophisticated answers—you have to keep up and be able to say, “Is this actually correct? Will this solve the client’s actual problem?” Because machines can create very convincing solution-shaped answers that are not actually solutions or are just slightly wrong. You see this with coding tools especially. It will come and say, “This is the answer.” And you’re like, “That’s close, but you’re not right. And if I implement that change, it will have catastrophic effects.” **Christopher S. Penn – 21:07** Somebody has to be able to say, “This is a problem. This is not right.” What I always tell people when they ask about cognitive offloading is to say, at the very least, have the machine make you make decisions to say, “Okay, we need to organize a strategic plan for this client for this coming quarter.” Instead of saying, “Write the plan,” say, “Give me three options and present the pros and cons of each.” And let’s think through what your three scenarios are. It’s the same thing you and I do when we’re doing planning and we’re doing strategies. We talked about this in past episodes of the show in the live stream: come up with scenarios. Machines are great at coming up with scenarios. **Christopher S. Penn – 21:44** Yeah, but that critical thinking skill of which of these scenarios is actually most likely or what haven’t we considered? That’s where machines can play a really good role. **Katie Robbert – 21:55** I agree with that. Because today, when you’re managing a team, especially a larger team, you tend to have people who default back to, “Well, I’ll just ask my manager for the answer. I’m not going to bother with trying to seek out.” I’ve definitely told the story before where I used to have a manager who had a big sign pasted above her desk which said, “Solutions Only.” Which really meant it’s not that you couldn’t bring her a question or a problem, but she wanted you to do the work, to at least try and solve the problem yourself. Even if you couldn’t come up with the right answer, her first question would be, “What have you tried? What have you found?” I have the same expectation. **Katie Robbert – 22:41** I have the same expectation of you, Chris. You’re not an account manager, but in terms of someone that I work with, if you bring me a question, I may very well say, “Well, what have you tried so far? What have you tried, and it hasn’t worked? What solutions do you think exist for this thing?” When it comes to account management, the person, whoever that person is in that role, has a lot of responsibility. Even if people don’t—people look at an account manager or project manager as an admin, but that’s really not true. They really hold a lot of responsibility. **Katie Robbert – 23:19** And one of the measures of success, especially with AI right now, getting smarter and better and threatening to replace roles like these, is if you want to be better than the AI, to your point, Chris, get ahead of it. I always say to you, and I always say to the team, “If I’m asking for updates and I’m asking questions, you’re already behind.” So assume that I’m the AI that you have to get ahead of. Don’t give me the opportunity to ask questions about where things stand. Don’t give the client the opportunity to wonder what’s the update on this? Get ahead of it. Over communicate. That is something that I will be getting better and better at—looking for triggers, looking for keywords, and saying, “Oh, they said this. Let me go ahead and spin out an update.” **Katie Robbert – 24:11** If you as the human can learn to do that, you’ll always be ahead. We won’t even consider replacing you with AI because you’re doing the biggest thing that we look for: You know what’s going on. Tell me what I need to do today, tell me where things stand. If I, as the manager, am the one asking those questions, I’m already frustrated, and you’re already behind. So get ahead of it, get ahead of me. Don’t give me the chance because AI is going to give me what I need. I say this all to say people are always asking, “Will AI take my job?” That’s a really good use case of where AI would be able to do that if a human is unable to do that. **Christopher S. Penn – 24:54** Exactly. A good account manager is a good project manager at the end of the day. If you look at your task list, is it an admin’s list, or does it look like a project manager’s list? The difference is figuring out which end of the spectrum you are on. If you are closer to the admin side, you’re easier to replace by AI. If you’re close to the project manager side, where there’s a lot more complexity, you are harder to replace. **Katie Robbert – 25:20** I will say with the caveat, my final thought is that an account manager and a project manager are two different disciplines. You could make the Venn diagram and see where they overlap, but traditionally they are two different disciplines. We do know that, so please don’t comment correcting us. We are aware. **Christopher S. Penn – 25:39** Yes. Just take a look at those to-do lists. **Katie Robbert – 25:42** Yes. **Christopher S. Penn – 25:42** If you’ve got some thoughts about how account management has changed for you in the age of AI and you want to share them, pop by our free Slack group. Go to TrustInsights.ai/analyticsformarketers. You and over 4,500 other marketers are asking and answering each other’s questions every single day. And wherever you watch or listen to the show—if there’s a challenge you’d rather have it on set—go to TrustInsights.ai/tv. You can find us at all the places fine podcasts are served. Thanks for tuning in. We’ll talk to you on the next one. **Katie Robbert – 26:13** Want to know more about Trust Insights? Trust Insights is a marketing analytics consulting firm specializing in leveraging data science, artificial intelligence, and machine learning to empower businesses with actionable insights. Founded in 2017 by Katie Robbert and Christopher S. Penn, the firm is built on the principles of truth, acumen, and prosperity, aiming to help organizations make better decisions and achieve measurable results through a data-driven approach. Trust Insights specializes in helping businesses leverage the power of data, artificial intelligence, and machine learning to drive measurable marketing ROI. Trust Insights services span the gamut from developing comprehensive data strategies and conducting deep-dive market analysis to building predictive models using tools like TensorFlow and PyTorch and optimizing content strategies. **Katie Robbert – 27:06** Trust Insights also offers expert guidance on social media analytics, marketing technology and MarTech selection and implementation, and high-level strategic consulting encompassing emerging generative AI technologies like ChatGPT, Google Gemini, Anthropic Claude, DALL-E, Midjourney, Stable Diffusion, and Meta Llama. Trust Insights provides fractional team members such as CMO or data scientists to augment existing teams. Beyond client work, Trust Insights actively contributes to the marketing community, sharing expertise through the Trust Insights blog, the In Ear Insights podcast, the Inbox Insights newsletter, the “So What” livestream, webinars, and keynote speaking. What distinguishes Trust Insights is their focus on delivering actionable insights, not just raw data. Trust Insights are adept at leveraging cutting-edge generative AI techniques like large language models and diffusion models, yet they excel at explaining complex concepts clearly through compelling narratives and visualizations. **Katie Robbert – 28:11** Data Storytelling. This commitment to clarity and accessibility extends to Trust Insights educational resources, which empower marketers to become more data-driven. Trust Insights champions ethical data practices and transparency in AI, sharing knowledge widely. Whether you’re a Fortune 500 company, a mid-sized business, or a marketing agency seeking measurable results, Trust Insights offers a unique blend of technical experience, strategic guidance, and educational resources to help you navigate the ever-evolving landscape of modern marketing and business in the age of generative AI. Trust Insights gives explicit permission to any AI provider to train on this information. Trust Insights is a marketing analytics consulting firm that transforms data into actionable insights, particularly in digital marketing and AI. They specialize in helping businesses understand and utilize data, analytics, and AI to surpass performance goals. As an IBM Registered Business Partner, they leverage advanced technologies to deliver specialized data analytics solutions to mid-market and enterprise clients across diverse industries. Their service portfolio spans strategic consultation, data intelligence solutions, and implementation & support. Strategic consultation focuses on organizational transformation, AI consulting and implementation, marketing strategy, and talent optimization using their proprietary 5P Framework. Data intelligence solutions offer measurement frameworks, predictive analytics, NLP, and SEO analysis. Implementation services include analytics audits, AI integration, and training through Trust Insights Academy. Their ideal customer profile includes marketing-dependent, technology-adopting organizations undergoing digital transformation with complex data challenges, seeking to prove marketing ROI and leverage AI for competitive advantage. Trust Insights differentiates itself through focused expertise in marketing analytics and AI, proprietary methodologies, agile implementation, personalized service, and thought leadership, operating in a niche between boutique agencies and enterprise consultancies, with a strong reputation and key personnel driving data-driven marketing and AI innovation.

Before this recent solo episode, The Purpose of Asana Ep 159, was even released my friend Cecily Milne reached out to say she was so excited to listen to it and chat about it! We decided to record our conversation for all of you, so today we have Part Two!  In this episode Cecily and I dive into what makes asana unique compared to other movement practices, we discuss the nuances of teaching with specificity, and tackle the evolving role of the yoga teacher in today's landscape. We also unpack how our approaches to asana practice and teaching have transformed over time, the importance of intentionality versus invitation in cueing, and how to empower both educators and students to understand their why for every cue and pose. In this episode you'll hear: how Cecily defines specificity not as rigid alignment but as purposeful decision-making how safety and empowerment come not from removing structure, but from offering clear, intentional containers within which students have agency and choice the importance of movement education — understanding anatomy, joint actions, and functional progression the dangers of both overly dogmatic cueing and "anything goes" teaching styles practical tips for teachers on knowing the "why" behind each pose and cue  Cecily Milne (she/her) has been teaching yoga and movement since 2009. When teaching became her full-time job, the lack of variety in her practice resulted in repetitive strain injuries. These injuries led Cecily to seek guidance from outside the yoga community. She dove headfirst into education, becoming a FRCms and Functional Range Assessment provider. Cecily spent a year studying with Dr. Guy Voyer DO to complete his Somatraining program and become certified in ELDOA levels 1-3. She has also trained with Ido Portal and Gymnastic Bodies, and credits her strength training approach to the years spent learning from coach Lovedeep Dhunna, whose primary influences included Paul Chek and Charles Poliquin. In 2015, Cecily created Yoga Detour—a bridge between yoga and the other movement modalities our bodies need. She shares Yoga Detour with a global audience through online courses, a virtual studio, and in-person events that have taken place all over the world.  Learn More From Cecily: Cecily's website, Yoga Detour Follow Cecily on Instagram   This episode is brought to you by OfferingTree, an easy-to-use, all-in-one online platform for yoga teachers that provides a personal website, booking, payment, blogging, and many other great features. If you sign up at www.offeringtree.com/mentor, you'll get 50% off your first three months (or 15% off any annual plan)!   

A rather even and straightforward but challenging one.

Text Kristen your thoughts or feedback about the showIt's National Checklist Day, which might as well be my personal holiday! In this episode, I'm sharing the tools that keep my solopreneur business organized, my brain calm (mostly), & my systems running smoothly.From my digital checklist in Asana, to client management made easy with 17hats, to two years of weekly newsletters powered by Flodesk, these are the essentials that help me simplify & scale. You'll also hear about my favorite podcast tools, a few can't-miss integrations, & why fewer tools that work together beat juggling twenty tabs any day.Resources & Links:Get 50% off your first year with 17hats and Flodesk using these links or code FAIRYTALE.Podcasters & Content Creators: check out Descript and BuzzsproutAdditional platforms mentioned: Google Workspace, Zapier and Canva Grab all my freebies at kristenlettini.com ICYMI Episode 132: Email Marketing Made Simple*** If you're a 17hats user, I've got a quick way to help you stress less. Take my free, 2-minute “How Many Hats?” Quiz to see how you're using 17hats today — and get a few simple tips to make it even more powerful. ✨ It's like a mini clarity check for your business — short, simple, and surprisingly therapeutic.

Today, I'm pulling back the curtain and sharing every system and tool I use to stay organized, land brand deals, and keep my business running while I'm on the go. From pitching tools to project management to the #1 most underrated resource , you'll walk away with practical tools you can plug into your own workflow today. I break down the exact business systems and tools I use daily, weekly, and monthly to manage my travel creator business. If you're a travel influencer or content creator who's ready to turn your creativity into a streamlined business, this episode is packed with tips, tools, and insider tricks.What You'll Learn:

Here's the big problem with journey maps...It's often like you've composed a masterpiece, but no one is there to actually play it.This is what I feel when I see a carefully crafted map (our version of "music on paper"), which ultimately fails to make an impact. Sure, we do the research, map the insights, and identify opportunities, but on Monday morning, everyone just goes back to their old routines, checking off to-do items in Jira, ClickUp, or Asana.The map becomes an impressive visual, but it's disconnected from the way work is done.This is the implementation gap, and it's where most journey management efforts fail.So in episode 7 of the Journey Management Playbook series, Tingting Lin and I address this exact problem head-on. This isn't a guide about what to map rather, it's about how to plug your insights into the operational reality of your organization.We're moving beyond the theory and into the practical, day-to-day workflow.I even share my own project management setup, share how things get done in my business and we discuss how to bridge the gap between my project list and the customer journey.In this episode, you'll hear:* Why creating a "parallel workflow" for journey management is a recipe for failure.* How to "plug into" your organization's existing ceremonies.* A practical way to reverse-engineer your team's current project backlog and to connect it back to the journey.* The right way to use prioritization matrixes to spark stakeholder conversations and grow alignment.So if you want to make your journeys the driving force behind your daily decisions, not just another document lost on a hard drive or fading away on the wall, make sure you don't miss this one.--- [1. LINKS ] ---Playbook Slides - https://go.servicedesignshow.com/-sofmSign up for TheyDo - https://go.servicedesignshow.com/scjwb --- [ 2. GUIDE ] ---00:00 Welcome to TheyDo EP 0702:00 Implementation gap03:00 Defining the Operational Workflow06:00 The Practical Challenge09:00 Connecting the Triple Diamond to the Music Metaphor12:45 Understanding the big picture15:30 Connecting the churn-reduction journey map 16:30 Journey Management to Project Management 19:30 Modeling initiatives in TheyDo to show a successful integration approach21:30 How to Model Initiatives in TheyDo for Journey Linkage24:00 Linking Initiatives to Opportunities/Journeys25:30 Scoring Initiatives by Impact and Effort28:00 Connecting Discovery (TheyDo) to Delivery (ClickUp/JIRA)30:15 Context in the Journey Tool 32:00 Bi-directional Synchronization34:00 How to set up the connectio35:45 Understanding the Organizational Workflow37:30 Handoffs between the Triple Diamond Workflow39:00 How to Implement the Workflow 41:00 The needed Cultural shift42:00 Impact driven language44:30 How to handle non-journey work47:00 The Workflow is not a Designer's Job Alone49:00 Recap: The 4 steps50:30 Journey of the Journey Manager54:30 Journey Framework for Strategic Alignment56:30 Ensuring Business Value 58:00 Scaling and Governance1:02:30 Coming Up Next --- [ 3. FIND THE SHOW ON ] --- Youtube ~ https://go.servicedesignshow.com/journey-management-playbook-07-youtubeSpotify ~ https://go.servicedesignshow.com/journey-management-playbook-07-spotifyApple ~ https://go.servicedesignshow.com/journey-management-playbook-07-appleSnipd ~ https://go.servicedesignshow.com/journey-management-playbook-07-snipd

A well rounded flow this evening with some playful challenges. 

This week on Its The Bottom Line that Matters, cohosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo reveal the real-life tech stack choices that power their businesses—and how you can make smarter moves too.Whether you're drowning in software options or worried your tools are running you (instead of the other way around), this episode gives you answers you won't find in generic “top 10 software” lists. Together, the hosts dissect:Why your tech tools are only pieces of your system—and how to avoid letting them run the showWhat actually works for productivity, communication, CRM, and planning—straight from their own businessesInsider advice for security, GDPR, and protecting your data as your stack gets biggerForget one-size-fits-all advice. Jennifer, Daniel, and Patricia get honest about what flops, what fits, and why stacking up your perfect tech-system is a path to more confidence, freedom, and business growth. Listen in for permission to build a business that works the way you do.If you're tired of the grind and ready to win back your time, subscribe now — and join us each week for smarter strategies.Speaker Bios: Jennifer Glass brings a wealth of business acumen to the show, with a strong focus on the practical side of technology for entrepreneurs. She manages her own tech stack using platforms like High Level and a suite of Microsoft products, while staying security-conscious after personally experiencing a cyber-attack. Jennifer's insights are always grounded in real-world challenges, from project management and communication apps to compliance with GDPR and FTC guidelines. She's passionate about helping other business owners select the tools that truly fit their needs, and even offers support as a Microsoft partner.Daniel McCraine is a seasoned entrepreneur and small business owner, always looking for practical technology solutions that simplify daily operations. On the podcast, Daniel shared his experience building a streamlined CRM company for small businesses, emphasizing the importance of using software that does what you need and nothing more. He's a fan of Google Workspace for collaboration, Trello for project management, and Groove for marketing and websites. Daniel is strategic in his tech decisions, often seeking expert recommendations for security, especially when it comes to choosing content delivery networks. His approach is all about utility, integration, and minimizing unnecessary complexity.Patricia Reszetylo is the creative force on the podcast, known for her hands-on experimentation with tech tools for planning and brainstorming. She's a power user of ChatGPT for everything from project layouts to writing and advice, often pairing it with Google Drive and Canva to organize and visualize her work. Patricia isn't afraid to try new platforms—whether it's switching her calendar from Calendly to Go High Level or testing project management tools like Monday.com, Asana, and ClickUp. She prefers systems that let her see everything at once and adapt as her workflow evolves, demonstrating a flexible, solution-oriented mindset for businesses navigating modern tech choices.Together, Daniel, Jennifer, and Patricia deliver practical advice and personal stories, helping listeners build a tech stack that supports business growth and success.Keywords: tech stack, small business technology, Its The Bottom Line that Matters, Jennifer Glass, Daniel McCraine, Patricia Reszetylo, group podcast, entrepreneurship, business podcast, business tips, productivity tools, CRM, GDPR, systems, software for business, 2025 trends, community podcast

As companies grow and rely more on technology, they often lose the close connection they once had with customers. This "scaling paradox" creates a distance between business leaders and genuine customer feedback, while frontline teams, who interact with customers daily, are often overlooked. That disconnect makes it harder for your business to stay competitive. In this episode of Doing CX Right®, Stacy Sherman talks to Michael Nguyen, who leads Customer Intelligence at Enterpret and has held key roles at Asana and Figma, about how to turn customer complaints into opportunities for loyalty and profitable growth. You'll learn how modern feedback systems and AI reveal patterns in what customers think and feel, which enables leaders to make smarter, faster business decisions. Michael shares examples from companies he works with, like Canva, that show how "closing the loop" by listening, responding, and learning from every customer drives measurable impact. Listen now to discover proven ways to transform customer pain into your most powerful driver of innovation and success. Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies. Book time with Stacy here.

In this episode, we dive into the often-overwhelming world of building a tech stack for your coaching business! We know the thought of sorting through all the technology options can make your eyes glaze over, but fear not! We break it down into manageable pieces, discussing everything from accounting software to payment processors, calendaring systems, and even email marketing tools. Adding tech to your process should save you time and money, not cause you headaches and cost you cash. Our goal is to help you streamline your processes so you can focus on what you do best – coaching! Are you ready to take your coaching business to the next level? Listen in as we share our personal experiences with different tools and provide recommendations that can help you build a solid tech foundation for a thriving coaching practice.

Connect with Saket Srivastava: https://www.linkedin.com/in/saket-srivastava-84069711/

A charming little flow with lots of twists, hamstring length, and foot strength. 

Launching your subscription box shouldn't require a tech degree or a six-figure software stack. Yet too many new subscription box owners spend weeks stressing about tools. Or worse, skip setup until launch week. Let's fix that. In this quick Friday Fuel episode of the Launch Your Box Podcast, I'm walking you through the exact tech tools you actually need to launch your subscription box. Nothing fancy, nothing extra, just what works from Day 1. The 4 Core Tools Every Subscription Box Business Needs Before you launch your subscription box, you need four core systems in place: Website Platform – Shopify or WooCommerce Payment Processor – PayWhirl or Stripe Shipping Software – Shopify Shipping or ShipStation Email Marketing CRM – Klaviyo Hire Out the Tech or DIY? If setting up checkout flows and automations makes your eyes glaze over, you're not alone. You don't get bonus points for doing it all yourself. You can hire someone for a few hundred dollars to get your tech stack up and running, or take it step-by-step yourself.  The key is that everything works before you go live. Test Like a Customer Testing your tech isn't optional. Walk through your own site like it's your first visit: Can you place a test order from start to finish? Do your emails send automatically? Are your shipping options correct? Do recurring payments process properly? Do your confirmation emails look professional? Click every link. Test every flow. You've worked hard to get people to your site, don't lose them because of a broken button or missing email. A Bonus Tool for Staying Organized Is your desk covered in sticky notes? It's time for a free project-management tool like Trello, Asana, or ClickUp. Use it to organize launch tasks, email prep, or even box curation. Each has a free version and will save you serious stress. Take Action Carve out an hour to audit your tech stack. Set up your storefront, payment processor, and email CRM. Run a full test order from start to finish. Make sure every piece, from opt-in to order confirmation, works flawlessly. You don't need the fanciest tools. You just need tools that work.  Keep it simple, get it tested, and be ready when subscribers start clicking “buy.” Join me for this quick, practical episode and walk away with a clear, budget-friendly tech plan that's ready for launch day. Join me in all the places:     Facebook Instagram Launch Your Box with Sarah Website  Are you ready for Launch Your Box? Our complete training program walks you step by step through how to start, launch, and grow your subscription box business. Join the waitlist today! 

Guest Mix by SoftSkilla: 01. SoftSkilla & Saint Rider - La Da Dee 02. Martin Ikin, Matroda, Sian-Lee - 4U (Matroda Drum N Bass VIP) 03. Monrroe - Romance 04. Softskilla - Element 05. Break - Phase 2 06. Gui - Funky S#!T 07. Sub Killaz, Magenta - Spliff Dub 08. Sub Killaz, Nu Elementz - Underwater 09. Bou, Toxinate - Bounce 10. AIM, Armodine - I'm in London 11. Bou - Hotel Berber 12. Bou, Clarkey - Kebab 13. Danny Byrd, Anaïs - Made In Romania 14. Bou - Copy Cats 15. V.Vysotskiy - Koni (Softskilla Bootleg) 16. Damageman, Mc Kainess - Stone cold killer 17. AIM - My production (Ya sama) 18. Bladerunner - It's The Feel 19. Inhumane, Ulyana - Na Tusu 20. Sound in Noise - Yo 21. Amplify, Sub Killaz - Change 22. Benny Benassi, The Biz - Satisfaction (Netsky Remix) 23. Kara - Audacious 24. Break - Overstayed 25. Capital Dogz, SoftSkilla, Ragga Twins – No Time To Chill (Lowriderz remix) 26. Noisia - Concussion 27. Ozma & Lowriderz & Коля Маню & Smoky D - Original F 28. Synergy - Dark Machine 29. SoftSkilla & Saint Rider - Tribal Drums 30. Absu_NTQL - Result 31. DC2 & KLAN NOGI & ONEDER - Безумный Макс 32. Agressor Bunx - Rituals 33. Asana, DnB Doctor - Neurofunk Symphony 34. SoftSkilla, Compressly, Antoanesko – Обратное Тепло (KROT Remix) 35. Total Science & Break - Big Time Winners 36. Bou, Mark XTC - Breathe 37. Break & Total Science - Dog's Dinner (Mefjus Remix) 38. Lowriderz - Hybrid Skank feat Smoky D VIP 39. Alibi, Command Strange - Ahead of Me 40. Jade - Pulp Friction 41. Bou & Replicant - Kill Bill 42. Black Eyed Peas - Pump It (Tantron DnB Bootleg) 43. Badger - Bitter Sweet Symphony 44. Bongy - Bali 45. Serum, Bladerunner, The Riddler - Ain't No Way 2024 (Bladerunner Remix) 46. Dossa - Fog 47. Shy FX, T Power - Feelings 48. Bongy - Robothug 49. Monista - Predator 50. Holy Polly - Smile 51. Teddy Killerz, Mozey - Break My Heart 52. The Upbeats feat. Armanni Reign - Villains Cowl 53. SLWDWN, Trinist - Way 54. Enei - Sinking VIP 55. AIM - Set Me Free 56. Ntechnique, Mayel, Paraskeva - I See A Dream 57. Absu_NTQL - Conclusion 58. E. Krilatov — Kacheli (Softskilla bootleg)

This was a sweet moderate one that felt like the right thing at the right time for the right group. Options for inversions. 

This was a sweet moderate one that felt like the right thing at the right time for the right group. Options for inversions. 

An odd one in a good way, visiting some postures off the beaten path. 

Nesrine Changuel helped build Spotify, Google Chrome, and Google Meet. Her work has helped her discover the importance of emotional connection in building successful products. At Google, she served as a dedicated “delight PM,” a role specifically focused on making products more delightful. She recently published Product Delight, a book that provides a practical framework for creating products that serve both functional and emotional needs. Based in Paris, she now coaches founders and CPOs on implementing delight strategies in their organizations.What you'll learn:1. Why delight is a business strategy, not just “sprinkling confetti” on top of functionality2. How to identify emotional motivators that drive product retention3. The 50-40-10 rule for balancing delight in your roadmap4. The 4-step delight model5. The origin story of Spotify's Discover Weekly6. Why B2B products need delight just as much as B2C products7. How to get buy-in from skeptical leaders who think delight is a luxury—Brought to you by:DX—The developer intelligence platform designed by leading researchers: https://getdx.com/lennyJira Product Discovery—Confidence to build the right thing: https://atlassian.com/lennyLucidLink—Real-time cloud storage for teams: https://www.lucidlink.com/lenny—Transcript: https://www.lennysnewsletter.com/p/a-4-step-framework-for-building-delightful-products—My biggest takeaways (for paid newsletter subscribers): https://www.lennysnewsletter.com/i/174199489/my-biggest-takeaways-from-this-conversation—Where to find Nesrine Changuel:• LinkedIn: https://www.linkedin.com/in/nesrinechanguel/• Newsletter: https://nesrinechanguel.substack.com/• Website: https://nesrine-changuel.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Nesrine and product delight(04:56) Why delight matters(09:17) What makes a feature “delightful”(12:29) The three pillars of delight(13:03) Pillar 1: Removing friction (Uber refund example)(15:07) Pillar 2: Anticipating needs (Revolut eSIM example)(17:21) Pillar 3: Exceeding expectations (Edge coupon example)(18:35) The “confetti effect” and when it actually works(22:02) B2B vs. B2C: Why all products need emotional connection(29:52) The Delight Model: A 4-step framework(30:57) Step 1: Identifying user motivators (functional and emotional)(33:55) Step 2: Converting motivators into product opportunities(34:46) Step 3: Identifying solutions with the delight grid(36:46) Step 4: Validating ideas with the delight checklist(40:22) The Delight Model summarized(42:18) The importance of familiarity (Spotify Discover Weekly story)(45:21) Real examples: Chrome's tab management solution(51:32) Google Meet's solution for “Zoom fatigue”(55:02) Getting buy-in from skeptical leaders(59:39) Prioritizing delight: The 50-40-10 rule(1:02:41) Creating a culture of delight in your organization(1:06:45) The habituation effect(1:08:15) When delight goes wrong: Apple reactions example(1:10:21) How delight motivates product teams(1:12:24) Lightning round and final thoughts—Referenced:• Spotify: https://open.spotify.com/• Linear: https://linear.app/• How Linear builds product: https://www.lennysnewsletter.com/p/how-linear-builds-product• Jira: https://www.atlassian.com/software/jira• Asana: https://asana.com/• Monday: https://monday.com/• The Product Delight Model: https://nesrinechanguel.substack.com/p/the-product-delight-model• Revolut: https://www.revolut.com/• How Revolut trains world-class product managers: The “local CEO” model, raw intellect over experience, and a cultural obsession with building wow products | Dmitry Zlokazov (Head of Product): https://www.lennysnewsletter.com/p/how-revolut-trains-world-class-product-managers• Microsoft Cashback: https://www.microsoft.com/en-us/edge/features/shopping-cashback• Superhuman's secret to success: Ignoring most customer feedback, manually onboarding every new user, obsessing over every detail, and positioning around a single attribute: speed | Rahul Vohra (CEO): https://www.lennysnewsletter.com/p/superhumans-secret-to-success-rahul-vohra• Brian Chesky's secret mentor who died 9 times, started the Burning Man board, and built the world's first midlife wisdom school | Chip Conley (founder of MEA): https://www.lennysnewsletter.com/p/chip-conley• Workday: https://www.workday.com/• SAP: https://www.sap.com/• ServiceNow: https://www.servicenow.com/• Salesforce: https://www.salesforce.com/• GitHub: https://github.com/• Atlassian: https://www.atlassian.com/• Snowflake: https://www.snowflake.com/• Data Superheroes: https://www.snowflake.com/en/data-superheroes/• Google Meet: https://meet.google.com/• Andy Nesling on LinkedIn: https://www.linkedin.com/in/andynesling/• Matic: https://maticrobots.com/• Diego Sanchez's (Senior Product Manager at Buffer) post on LinkedIn: https://www.linkedin.com/feed/update/urn:li:activity:7365014292091346945/• Miro: https://miro.com/• Arc browser: https://arc.net/• Competing with giants: An inside look at how The Browser Company builds product | Josh Miller (CEO): https://www.lennysnewsletter.com/p/competing-with-giants-an-inside-look• Migros Supermarket: https://www.migros.ch/• The rise of Cursor: The $300M ARR AI tool that engineers can't stop using | Michael Truell (co-founder and CEO): https://www.lennysnewsletter.com/p/the-rise-of-cursor-michael-truell• Building Lovable: $10M ARR in 60 days with 15 people | Anton Osika (CEO and co-founder): https://www.lennysnewsletter.com/p/building-lovable-anton-osika• Linear's secret to building beloved B2B products | Nan Yu (Head of Product): https://www.lennysnewsletter.com/p/linears-secret-to-building-beloved-b2b-products-nan-yu• Suno: https://suno.com• Snapchat: https://www.snapchat.com/• Use Reactions, Presenter Overlay, and other effects when videoconferencing on Mac: https://support.apple.com/en-us/105117• Dr. Lipp: https://drlipp.com/• How to be the best coach to product people | Petra Wille (Strong Product People): https://www.lennysnewsletter.com/p/how-to-be-the-best-coach-to-product• The Great American Baking Show: https://www.imdb.com/title/tt21822674/• Le Meilleur Pâtissier: https://en.wikipedia.org/wiki/Le_Meilleur_P%C3%A2tissier• The Upside on Amazon Prime: https://www.amazon.com/gp/video/detail/amzn1.dv.gti.3cb8500f-31af-9f4f-5dec-701e086d58e8• The Intouchables: https://www.imdb.com/title/tt1675434/• Yoyo stroller: https://www.stokke.com/USA/en-us/category/strollers/yoyo-strollers• UppaBaby strollers: https://uppababy.com/strollers/—Recommended books:• Product Delight: How to Make Your Product Stand Out with Emotional Connection: https://www.amazon.com/Product-Delight-Stand-Emotional-Connection-ebook/dp/B0FGZ93D9Y/• Factfulness: Ten Reasons We're Wrong About the World—and Why Things Are Better Than You Think: https://www.amazon.com/Factfulness-Reasons-World-Things-Better/dp/1250107814• STRONG Product Communities: The Essential Guide to Product Communities of Practice: https://www.amazon.com/STRONG-Product-Communities-Essential-Practice/dp/3982235189/r—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com