Podcasts about ltv

Everyone's telling you cohort financing is free money to scale. It's not, and the contract fine print is where that story falls apart.Josh Chandley (President & COO, Wildcard Games) sits down with Phil Mohr (CEO & Co-founder, Metica) and Martin Macmillan (Founder, Pollen Capital) to break down what cohort financing actually costs, who really takes the risk, and how founders keep getting burned by deals they don't fully understand. Martin lent almost $1B through Pollen VC with zero credit defaults over a decade. Phil looked at 40-50 games before Metica stopped writing new cohort deals altogether. Between them, they unpack the math the sales guys don't want you to run.Topics Covered:• UA financing vs cohort financing• Why receivables lending scaled down• The 80/20 mechanics of a cohort deal• Who actually takes the risk on a cohort• Cross-collateralization and disguised liens• What makes a good candidate for financing• Breakeven windows and LTV curve shape• The real annualized cost of cohort financing• How financing cost raises your effective CPI• Why finance and UA teams don't align• Getting free debt from your ad networks• Red flags in cohort financing contracts• What happens when a cohort underperforms• Debt plus equity hybrid dealsCHAPTERS: 00:00 Cohort Financing Hype00:36 Meet the Experts02:20 UA Financing Explained03:45 Receivables vs Cohorts05:20 How Cohort Deals Work09:04 Hidden Risks and Recourse11:06 Contract Traps to Watch15:39 Who Qualifies for Funding17:49 Payback Windows Sweet Spot18:54 LTV Curve and Game Types22:45 True Cost and IRR Math29:19 Financing Cost in UA Bids32:15 Data Truth and Real-Time Stops36:09 Cohort Risk And Timing37:01 Free Credit From Ad Networks38:40 Why Credit Lines Aren't Enough43:42 VC Versus Lender Mindset47:05 Questions For Cohort Lenders53:10 Bad Terms And Red Flags56:40 Evolving Financing Stack59:25 Exit Clauses And Flexibility01:02:42 Modeling Downside Scenarios01:07:54 Debt Plus Equity Strategy01:10:18 Final Advice And Wrap Up

Most Shopify brands use Google Ads to drive sales. The fastest-growing brands use it to build a DTC brand.Google Ads has become one of the most powerful ways for ecommerce brands to find new customers - but many Shopify stores are still optimising for short-term ROAS instead of long-term growth.In this episode, Nick explains why most Shopify brands get Google Ads wrong and how successful DTC brands use paid search, Shopping ads and customer data to build a scalable acquisition engine. Want some help with profitably scaling your Google Ads? Reach out to Nick's agency: team@spec.digital You'll learn:Why chasing ROAS alone can limit Shopify growthThe difference between buying clicks and building customersHow Google Shopping acts as your digital storefrontWhy product feeds, creative and offers matter more than everHow leading brands measure profitable customer acquisitionWhy Google Ads and retention need to work togetherNick also shares the biggest mistakes Shopify brands make with Google Ads, why better data leads to better automation and how to build a paid acquisition strategy designed for long-term brand growth.In this episode:(00:00 Why Good ROAS Doesn't Always Mean Profit(01:14) Stop Using Google Ads Just to Generate Sales(03:00) ROAS vs Customer Lifetime Value(05:12) The Snowball Effect of Repeat Customers(06:31) The 4 Metrics Shopify Brands Should Track(08:02) Fix Your Google Shopping Customer Journey(11:59) Why Product Feeds Matter So Much(14:04) How to Set a Profitable Google Ads Target(16:09) How to Increase Repeat Purchases & LTV(20:00) How AI Is Changing Google Ads(22:14) 5 Things Scaling Brands Do Differently(25:09) The Key to Profitable Google Ads ScalingFollow Winning With Shopify for practical ecommerce growth advice every Tuesday and Friday.Exclusive listener offers:Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS15.506 - Extended 30-day free trial on any of their three Shopify apps with code WWS.About Winning With ShopifyWinning With Shopify is powered by Spec Digital, a PPC & SEO agency helping ecommerce brands grow through performance marketing.

AI companies are buying up used books, scanning them, and destroying the originals. At least, that's the headline... the real story is weirder. Charlie Becker, a seventh-generation bookseller in Houston, went viral for tracing one of these mysterious bulk orders - following overlooked books into Amazon warehouses filled with entire categories of obscure human knowledge. Today we're taking the plunge into a mystery that spans artificial intelligence, culture, and the LTV of a "rare" book. --Timestamps:(00:00) - Episode setup and guest intro(01:22) - Mic check and welcome(02:01) - Viral post and lawsuit context(04:05) - Who is Charlie Becker(10:40) - Amazon warehouse mystery(13:02) - Which books are vanishing(16:28) - FBA arbitrage and pulping(18:53) - Amazon irony and AI layer(22:11) - ISBN gap and metadata tool(26:12) - Missing middle and preservation risk(28:36) - Used Bookstore Churn Myth(29:27) - Why Obscure Books Matter(30:33) - AI Is Not Retrieval(32:30) - Cookbook Chef Metaphor(33:51) - Smaller Models Personal Agents(34:38) - Houston Bookstore Renaissance(37:31) - Book Crawl Themed Shops(40:00) - Foreign Language Treasure Troves(46:06) - Estate Libraries Rare Finds(47:02) - Mystery Bulk Orders Explained(51:22) - Optimism And Preservation Tool(54:44) - Internet Slop Back To Bookstores(57:22) - Closing Thanks And Outro--Referenced in the Show:--Jacob Shapiro Site: jacobshapiro.comJacob Shapiro LinkedIn: linkedin.com/in/jacob-l-s-a9337416Jacob Twitter: x.com/JacobShapJacob Shapiro Substack: jashap.substack.com/subscribe --The Jacob Shapiro Show is produced and edited by Audiographies LLC. More information at audiographies.com--Jacob Shapiro is a speaker, consultant, author, and researcher covering global politics and affairs, economics, markets, technology, history, and culture. He speaks to audiences of all sizes around the world, helps global multinationals make strategic decisions about political risks and opportunities, and works directly with investors to grow and protect their assets in today's volatile global environment. His insights help audiences across industries like finance, agriculture, and energy make sense of the world.--

Tim Shea is the founder and CEO of LatticeWork Insights, where he has spent a decade helping DTC and retail brands untangle data spread across dozens of disconnected platforms. Before that, he built a 25 year career across software engineering, data, and advertising, including years selling data solutions into major media agencies.Most brands have data trapped in Meta, Google, TikTok, Shopify, Amazon, QuickBooks, Salesforce, and Klaviyo, and stitching it together every week eats up expensive leadership time. Tim argues this manual reporting cycle is a hidden cost most founders never account for.The conversation covers when a brand is actually ready to invest in analytics, why LTV and CAC are stories rather than single numbers, and why he tells clients to fund analytics the same way they fund ad spend, expecting a real return. Tim also breaks down where AI genuinely helps data teams and where it creates expensive slop instead.Listeners walk away with a clearer framework for knowing when their reporting problem is actually a decision-making problem, and what it costs to keep ignoring it.Website: https://expanio.com/Podcast website: https://expanio.com/commerce-untold-podcast/Eitan Koter's LinkedIn: https://www.linkedin.com/in/eitankoter/YouTube: https://www.youtube.com/@CommerceUntoldGuest: Tim Shea, Founder and CEO, Latticework InsightsTim Shea's LinkedIn: linkedin.com/in/sheaninesevenMilked Media: https://latticeworkinsights.com/Key Takeaways:Manual reporting across 10-30 disconnected platforms quietly costs brands far more than the software itselfLTV and CAC are not single numbers, they're stories shaped by cohort, channel, and buying behaviorAnalytics should be funded and measured like ad spend, with an expected return above one dollar per dollar spentThe biggest unlock often comes from getting a company to agree on one true north metric, not adding more dashboardsAI is useful in the hands of people who already know how to architect a solution, and dangerous in the hands of people who don'tThe right time to invest in data infrastructure is after product-market fit, not before itChapters: [00:11] Introduction and meeting Tim Shea [00:37] Getting thrown out of a sales pitch and the origin of LatticeWork Insights [03:00] Listening to customer pain over pitching product [04:25] The real cost of data spread across 10-30 platforms [05:03] Manual reporting and the hidden cost to leadership time [08:58] Blending data analytics with intuition [09:32] LatticeWork's process for a new client engagement [13:14] When brands should NOT reach out, and when they should [16:36] Common implementation challenges and getting teams aligned [18:57] Why analytics should be funded like an ad spend [21:44] Where AI actually helps, and where it creates slop [26:40] What brands get wrong when working with agencies [29:49] Tim's ideal customer [31:13] How to find LatticeWork Insights [31:58] Closing thoughts

What it takes to go from your first deal to a lasting development career Getting started in real estate development can feel overwhelming, especially when you're trying to figure out who to hire, where to find deals, and which lenders will actually take a meeting with you. In this episode, Keith, Monty, and Alice share what it really takes to build a strong foundation as a new developer. They cover how to put together the right team, where to find properties (from bank REO to sales brokers to good old fashioned drive bys), and what lenders like CDFIs and community banks are looking for. Plus, they break down the financial metrics you need to know, like DSC, LTV, and amortization, so you can walk into any conversation with confidence. Have questions after listening? Reach out, we're happy to help.

Most eCom marketers are optimizing for the wrong number, and a real CFO explains exactly how to fix that! Our good friend Abir Syed has a rare take on how to scale brands: he's run an eCommerce brand, built a performance marketing agency, and now runs a fractional CFO firm specializing in eCom. In this episode, he breaks down why MER is basically useless, what cohort profit actually tells you, and the three-pillar finance framework that gives marketers and CFOs a shared language for growth. Nate also gets uncomfortably personal about his own brand's cash flow situation. You'll walk away understanding how to set real scaling targets, why over-revving your marketing engine costs you money, how to predict LTV decay as you shift from organic to paid customers, and what questions to actually ask your finance team. 00:00 Why selling out early isn't the flex you think it is01:45 Introducing Abir Syed — the CFO who hates accounting03:30 Why 80% of your business story lives in the finances05:30 The #1 thing to get right before anything else: inventory costing07:00 Why MER is a useless metric (hot take, but hear him out)08:30 How dropping MER led to 130% growth in one year09:15 Cohort profit: Abir's favorite metric explained13:00 Over-revving the engine — the hidden way brands lose money scaling16:30 Incrementality testing vs. the scaling target table18:00 LTV decay: what happens when you go from organic to paid acquisition20:00 Paid customers get stolen by ads — a concept that breaks your brain23:00 The 3 things a CFO and CMO should never fight about24:30 Pillar 2: Investing in the marketing engine (creative, tools, talent)26:00 Pillar 3: Cash flow strategy and payback periods33:30 Expense leverage — making sure every dollar has a job37:00 Nate's regret: not taking big shots during a 2.5-year hot streak38:30 The $100K YouTube deal that looked like a disaster until Q439:30 The one thing to do this week if you're looking at your numbers

Daniel Carvalho, especialista em Risco e Governança, e Janny Castro, sócia de Financial Services na Forvis Mazars, discutem por que áreas de segunda linha de defesa têm dificuldade em provar seu valor à liderança. O papo passa por como medir o custo de riscos que nunca se materializaram, por que dominar métricas como CAC e LTV amplia o espaço estratégico do executivo de risco, e quais riscos pessoais e éticos pesam na decisão de assumir um cargo estatutário.Participantes:Daniel Carvalho, Especialista em Riscos e GovernançaHost(s):Alexandre Abreu, Apresentador, Tracto.Janny Castro, Sócia de Consultoria Financial Services, Forvis Mazars.

Richard McGirr is the co-founder of Property Llama and Property Llama Capital, an income focused fund of funds sponsor that helps accredited investors turn underperforming real estate equity into passively managed, cash flowing investments. He also hosts Unlimited Capital on the Best Ever CRE network, where he covers capital raising, fund operations, and the business of building investment platforms. A lifelong entrepreneur, Richard started his first company in college and later spent eight years in China building a software engineering services firm to more than 85 employees. Wanting assets that worked for him instead of headcount, he moved into single family rentals and eventually partnered with Chris Lopez to launch Property Llama. Today his firm invests exclusively in debt funds, using a fund of funds structure to convert idle equity into contractual monthly income. Richard McGirr joins John to explain why so many long-term single family landlords are sitting on millions in equity while earning almost nothing in cash flow. Using data from roughly 6,000 rentals inside the Property Llama platform, where the average return is negative 1% cash on cash, Richard breaks down how a decade of appreciation and debt paydown quietly eroded return on equity. From there, the conversation turns to debt funds. Richard explains how hard money lending to flippers works, why six month loan terms and LTV cushions change the risk profile, and where the real danger sits. He also walks through the fund of funds structure behind Property Llama Capital, the fee discount he negotiated by committing scale, and the operational audit he runs on any lender before placing a dollar with them.     Make sure to download our free guide, 7 Questions Every Passive Investor Should Ask, here.     Key Takeaways  Re-underwrite your rentals at today's values, not your purchase price  Track return on equity, not just cash flow, as debt gets paid down  Debt funds pay contractual cash flow from day one, backed by an LTV cushion  Shorter loan terms shrink the window for things to go wrong  Fraud, not default, is the risk that wipes out lenders  Diversify across a loan pool instead of funding one deal at a time     Topics From Software Founder to Real Estate Investor  Built a software engineering services firm in China to over 85 employees  Left a headcount driven business in search of cash flowing assets  Partnered with Chris Lopez by adding value to an already established operator Why the Average Single Family Rental Returns Negative 1%  Roughly 6,000 rentals in the Property Llama system average negative 1% cash on cash  Rents are flat or falling while insurance, vacancy, and CapEx climb  Richard's own Colorado Springs rent fell about 30% after a supply wave The Return on Equity Problem  The education industry teaches investors how to buy, not how to reassess what they own  A property bought at a 7 cap can become a 3.5 cap when values outpace rents  80% LTV becomes 20% LTV, and returns slide from the high teens into single digits The Equity Rich, Income Poor Landlord  Typical client holds 3 to 8 rentals with several million in equity near retirement  Most target $10,000 to $20,000 a month and sit closer to $3,000  Cash out refinances no longer close the gap at current rates Debt Funds 101  A pool of performing loans secured by title on real property  Hard money lenders fund flippers who need high LTV and five day closings  Fully loaded returns run 15% to 18% including origination Why Hard Money Risk Is Structurally Lower  Six month terms limit what can go wrong versus a ten year horizon  A 25% LTV cushion rarely erodes inside six months  Single family homes are the easiest real estate asset to liquidate Fund Investing vs. Lending on Your Own  Private lending demands underwriting, fast closings, draw management, and workouts  A single Denver flip loan can require $1.3 million of capital  $100,000 into a fund buys a slice of 50 loans instead of one Lending Is a Real Operating Business  Lenders run origination, marketing, servicing, and accounting departments  On a 50 loan book, roughly 8% pays off every month and must be replaced  Richard's largest lender partner employs 40 people Building the Fund of Funds Model  Property Llama Capital launched asset light and headcount light by design  Raising capital for another sponsor's deal without a license is a serious violation  Committing $5 million earned a 30% fee discount, split evenly with LPs How Richard Audits a Lender  Request written credit box, servicing, and draw processes  Sample 20% of the loan tape and match a document to every step  Verify title at the county and confirm payoff wires in the bank account    

Join the App Founders Community:https://appfounders.comIf you're building a subscription app, you're probably already using RevenueCat—but are you using it to its full potential?In this step-by-step RevenueCat tutorial, I walk through the features, dashboards, and reports that have helped us grow subscription apps generating over $37,000 in monthly recurring revenue (MRR).Most developers only use RevenueCat to process subscriptions. But it's much more than that. From trial conversion analytics and customer lifetime value (LTV) to paywall experiments, segmentation, funnels, and subscription insights, RevenueCat can help you make smarter decisions that increase revenue without adding more users.In this video, I'll show you exactly which RevenueCat charts I check every week, how I analyze subscription performance, and the metrics that determine whether an app is ready to scale with paid acquisition.Whether you're building your first subscription app or already generating recurring revenue, this tutorial will help you get more value out of RevenueCat.You'll Learn✅ How to navigate RevenueCat's most important dashboards✅ The revenue reports and charts I monitor every week✅ Understanding Customer Lifetime Value (LTV) and Revenue Per Install (RPI)✅ Running A/B tests on paywalls using RevenueCat Experiments✅ Using RevenueCat with Apple Search Ads attribution✅ Tips for optimizing subscriptions and increasing recurring revenueIf you found this tutorial helpful, leave a comment with your favorite RevenueCat feature or let me know what you'd like to see in Part 2.

Dr. Lorenzo Tomé parte de uma frase de Abel Salazar, médico e cientista português do início do século XX, para tratar de uma lacuna que muitos médicos preferem não encarar: o médico que só sabe medicina, nem medicina sabe. Não como um ataque à ciência, mas como um ponto de vista sobre o que falta além dela, a estrutura que sustenta a competência técnica em um mercado que mudou. O episódio usa um pano de fundo atual para tornar o argumento concreto: a eliminação da seleção brasileira e a tese de que só o talento não sustenta resultado. Time cheio de craques, os melhores salários do mundo, e ainda assim uma queda que expõe o que não aparece na escalação, sistema, organização e trabalho. Lorenzo traduz isso com a lição da própria professora de redação, 95% de transpiração e 5% de inspiração, e mostra por que essa conta chega ao consultório do médico que insiste em contar apenas com o conhecimento técnico. A partir daí, o episódio organiza as cinco camadas progressivas que o médico precisa dominar além da medicina: gestão, marketing, vendas, finanças e tecnologia. Lorenzo explica por que esses desafios são constantes e se sucedem uns aos outros, do primeiro paciente que chega pelo marketing ao upsell ético que aumenta o LTV, da leitura das finanças à adoção de novas tecnologias e à liderança de um time que cresce. E reforça um ponto que atravessa toda a conversa: essas camadas não chegam pela inspiração nem pelo acaso, chegam pelo trabalho, um problema de cada vez. Se você dedica ao seu negócio médico menos disciplina do que dedica à sua atualização clínica, esse episódio é um convite a olhar para a própria carreira e responder: você seria seu paciente? O background do Dr. Lorenzo Tomé Lorenzo Tomé é médico, fundador e CEO da SD Escola de Negócios Médicos — escola especializada em estruturação de modelos de negócio para médicos com ética, método e previsibilidade. Com mais de 500 médicos capacitados, desenvolveu uma metodologia própria baseada em receita recorrente por acompanhamento longitudinal, que combina gestão, marketing, vendas, finanças e tecnologia aplicados à prática clínica. Atua como mentor direto de médicos em diferentes especialidades, ajudando-os a construir negócios sustentáveis, escaláveis e alinhados com o propósito de cuidar. Aplique para uma sessão estratégica! Entre na Comunidade SD no WhatsApp e tenha conteúdo gratuito todos os dias sobre negócios médicos. Assista esse episódio também em vídeo no Youtube no nosso canal Saúde Digital Podcast! Acesse os episódios anteriores! SD370 - Como posicionamento e marca pessoal fazem o paciente certo escolher você SD369 - Modo sobrevivência: como a falta de margem limita o seu crescimento SD368 - Produtividade sem burnout: estruturandi a agenda do médico com margem Música: Declan DP - Joy Music © Copyright Declan DP 2018 - Present. https://license.declandp.info | License ID: DDP1590665

Shinghi Detlefsen, one of the Founders of theAmerican Ecommerce Business Alliance AEBA fighting free and fair marketplace, CEO and Co-Founder of ExpandFi, and President of Wholesome Story and one of the most successful supplement brands on the Amazon.Shinghi isn't just another SaaS founder he's a true operator who has built, scaled, and optimized real brands at a high level. His expertise goes deep into what really drives sustainable growth:money, systems, and people.Highlight Bullets> Here's a glimpse of what you would learn…. Challenges of unfair competition from foreign sellers on Amazon, particularly in the supplement category.The importance of regulatory compliance for foreign sellers using U.S. infrastructure.Strategies for increasing Amazon advertising spend while maintaining profitability.Measuring customer lifetime value (LTV) and optimizing customer acquisition costs (CAC) on Amazon.Driving external traffic to Amazon product pages through targeted advertising on social media platforms.The significance of building a legitimate brand versus relying on short-term marketing hacks.Navigating Amazon's fee increases and the impact of a strong brand on pricing strategies.The role of AI in e-commerce, including its applications in data analysis and task automation.The importance of financial discipline and risk management in e-commerce operations.Key action items for e-commerce sellers, including advocacy for marketplace fairness and focusing on core business fundamentals.In this episode of the Ecomm Breakthrough Podcast, host Josh Hadley speaks with Shinghi Detlefsen, Amazon expert and founder of the American E-commerce Business Alliance. Shinghi discusses the regulatory disadvantages U.S. sellers face against foreign competitors, explains his data-driven approach to maximizing Amazon ad spend using customer lifetime value metrics, and emphasizes building authentic brands over chasing short-term tactics. The conversation also covers AI's practical role in e-commerce, financial discipline, and the importance of staying focused on core business fundamentals rather than distractions.Here are the 3 action items that Josh identified from this episode:Scale ads based on profit, not fear Track CAC vs. 12-month profit (LTV)—if it's profitable, increase ad spend (even +50%) to capture more customers and defend your rankings.Build a real brand (your only long-term moat) Invest in product quality, content, and trust-building (reviews, influencers, external traffic) so you can charge premium prices and stay resilient.Use AI to save time, not replace strategy Automate admin and data analysis, but keep human control over ads, creatives, and growth decisions where nuance matters most.Timestamps:00:00:00 Introduction and Setting the StagePodcast intro, host and guest introductions, and overview of the episode's focus on e-commerce scaling and Amazon.00:02:38 The ABA and Regulatory Disadvantages for US SellersShinghi explains the American E-commerce Business Alliance and the regulatory/tax advantages foreign sellers have on Amazon.00:07:06 How to Get Involved with ABA and the Bigger PictureDiscussion on actionable steps for US sellers to support ABA and why regulatory change matters more than minor Amazon policy changes.00:08:18 The Consequences of Losing US Brands and ManufacturingExplains the broader economic risks if US brands and manufacturing are lost to foreign competitors.00:10:04 Doubling Amazon Ad Spend ProfitablyShinghi shares how he doubled Amazon ad spend without losing profitability, counter to common industry trends.00:11:19 Why Amazon Remains the Best ChannelDiscussion on consumer shopping behavior and why Amazon is still the dominant platform for most buyers.00:12:37 Optimizing Ad Spend with Customer AnalyticsExplains using data to determine optimal ad spend, focusing on maximizing 12-month contribution profit per customer.00:15:32 Customer Lifetime Value and Profitability MetricsHow to track and use LTV and lifetime profit on Amazon, and why these metrics matter more than ACoS/TACoS.00:17:23 External Traffic and Meta Ads Direct to AmazonStrategy of sending Meta (Facebook/Instagram) ad traffic directly to Amazon product pages for better results.00:19:18 Brand Building vs. Short-Term HacksWhy building a real brand with solid fundamentals outperforms chasing short-term hacks or black-hat tactics.00:20:14 Mindset Shift: From Transactional to Lifetime ValueEncourages Amazon sellers to focus on CAC:LTV ratios and long-term customer value, not just single-sale profits.00:22:48 Education and Data-Driven Decision MakingImportance of learning business fundamentals and using customer analytics to drive growth.00:24:25 Amazon Fee Increases and the Real Root ProblemWhy blaming Amazon for fee increases misses the point; the real issue is regulatory imbalance with foreign sellers.00:28:43 Brand Power and Pricing FlexibilityHow having a strong brand allows for price increases and resilience against Amazon's changing policies.00:29:40 AI in E-commerce: Hype vs. RealityDiscussion on the current state of AI in e-commerce, what's real, what's hype, and where to focus your time.00:30:07 Build vs. Buy: SaaS, AI Tools, and Time ValuePros and cons of building your own tools with AI vs. paying for SaaS; focus on time value and maintenance.00:33:51 Where AI Delivers the Most ValueAI's best use is interpreting large data sets, not replacing complex SaaS or business processes.00:35:27 Avoiding FOMO and Focusing on High-Value TasksAdvice to avoid distraction from shiny new tools and focus on automating admin tasks to free up time for growth.00:39:01 SaaS Innovation and Staying AheadWhy SaaS companies will quickly catch up to DIY solutions, and the importance of focusing on your core business.00:40:07 Final Thoughts: Build a Brand and Give BackEncouragement to build a real brand, take care of customers, and use success to contribute positively to the world.00:40:39 Three Action Items for E-commerce SuccessHost summarizes three key takeaways: fight for a fair marketplace, build a real brand, and avoid distractions.00:44:40 The Myth of Constant Product LaunchesChallenges the idea that always launching new products is the best growth strategy; focus on bestsellers and distribution.00:46:39 Risk Management and Financial AdviceAdvice on managing risk by investing conservatively outside the business and building a financial safety net.00:48:03 The Value of Financial Security for Better DecisionsHow having a financial cushion leads to better business decisions and peace of mind.00:48:42 Rapid-Fire Questions: Book, AI Tool, and E-comm LeaderShinghi shares his favorite business principle, AI tool (Claude), and recommends following Logan from Physician's Choice.00:50:10 Outro and Contact InformationHow to follow Shinghi, closing remarks, and end of the episode.Resources mentioned in this episode:Josh Hadley on LinkedIneComm Breakthrough ConsultingeComm Breakthrough PodcastEmail Josh Hadley: Josh@eCom...

Większość firm patrzy na średni koszyk, miesięczną sprzedaż i koszt pierwszej transakcji. Tymczasem klient, który dziś wygląda na nierentownego, może w ciągu kilku lat wygenerować wielokrotnie większy przychód i marżę.W tym odcinku rozmawiamy o LTV, czyli wartości, jaką klient generuje przez cały okres relacji z firmą.Wyjaśniamy:czym naprawdę jest LTV,dlaczego liczenie LTV wyłącznie na przychodzie może wprowadzać w błąd,czym różni się LTV przychodowe od LTV opartego na marży brutto,jak oszacować LTV, kiedy firma nie ma jeszcze kompletnych danych,dlaczego LTV może być ważniejsze niż sam koszt pozyskania klienta,jak zwiększać wartość koszyka, częstotliwość zakupów i retencję,jak marketing automation, subskrypcje i obsługa klienta wpływają na LTV,jak interpretować relację LTV do CAC,kiedy poziom 1:1 jest niebezpieczny, 3:1 zdrowy, a 5:1 pozwala myśleć o skalowaniu.Kluczowy wniosek?Nie zawsze wygrywa firma z najniższym CAC. Wygrywa ta, która potrafi zwiększać rentowną wartość już pozyskanego klienta.Potrzebujesz wsparcia w policzeniu LTV i CAC, uporządkowaniu danych albo znalezieniu sposobów na zwiększenie wartości klientów?Jako dyrektorzy marketingu i stratedzy pomagamy firmom:budować modele LTV i CAC,identyfikować dźwignie retencji i marży,oceniać rentowność produktów oraz segmentów klientów,przekładać dane na strategiczny plan wzrostu.Porozmawiajmy:https://premium-consulting.pl/formularz-kontaktowy/biuro@premium-consulting.plMiłego odbioru

"The CPI is going up, so change the creatives" is not a UA review — it's just narrating the dashboard. A real review has next steps, digs under the naming conventions, and usually finds money you're already wasting without spending a cent more. This is how to do one properly.FULL ARTICLE: https://lancaric.substack.com/p/ua-review-bible-how-to-do-it-properly?r=7qqafMatej Lančarič goes solo for a UA-audit masterclass, built from his popular Substack piece and 12+ years of spending on and reviewing user acquisition. He walks the five layers he audits every time — the strategy behind the spend, the campaigns, the creatives, the MMP/dashboards, and the people making the decisions — and the order that matters (data and raw conclusions first, context and conversations second, so nobody colors your read before you've formed it). Along the way: why you must strip out fraud before you trust anything (one game looked like five healthy channels until fraud removal revealed one channel eating 70% of spend), why you should never trust a campaign's naming convention (build the spend-by-campaign-by-geo pivot and look underneath), how splitting a "worldwide" campaign by geo and OS surfaces small high-ROAS pockets (his own US spend was dragging the whole campaign down until he split it four ways), most reviews don't call for more budget — just reallocation — and you should run one every month.⏱️ TIMESTAMPS00:00 There's a review, and there's a review02:14 Why UA audits matter — and what a bad one looks like04:00 The five layers: strategy, campaigns, creatives, MMP, people06:00 Data first, people second — protecting your raw read07:30 Strip out the fraud before you trust anything10:00 Never trust the campaign name — pivot by geo12:30 Splitting by geo and OS — finding the hidden pockets15:30 Cohorts, blended-number traps & the LTV questions

Chain Reactions is the live marketing talk show from Myosin — built by operators, for operators — breaking down the marketing happening all around you with people who actually run growth.Today, Arnav is joined by the two OGs of the show, Blake and Polina, for a 90-minute run-through of the stories the Silicon Valley echo chamber is losing its mind over, a live tool teardown, a debate, and a game that exposes how many ads you consume without realizing it.What we get into:- Kunal Shah taking the WhatsApp global CEO seat — CRED, UPI, and whether messaging apps actually become the payment layer in markets like India, China, and parts of Europe- SpaceX's IPO, the 5% float, and xAI/Grok acquiring Cursor for $60B in stock — a customer-and-talent grab more than an IDE play- Why local models became the whole conversation overnight: token economics, Anthropic's pricing shift, and what the Fable/Mythos restrictions mean for anyone building on frontier models- Google's $75M move into A24, AI in filmmaking, and the creative-tooling debate (Tron, Toy Story, and the "press a button to make AI disappear" crowd)- Markdown — Polina walks through the content automation system behind her UFC prediction tool: trusted-source scraping, virality scoring, Telegram alerts, and Fal.ai image generation with a human always in the loop- Hot Button — should performance marketing report to the CFO or the CMO? A "cordial" debate that turns into a real argument about attribution, LTV, and who owns the risk- Adaholic — guess the brand and category from the ad clip. Polina runs away with it, seven wins deep.CHAPTERS00:00 Intro — welcome back, Blake & Polina01:16 Watercooler: Kunal Shah → WhatsApp global CEO (CRED, UPI, WeChat-ification)09:32 SpaceX IPO + xAI/Grok acquires Cursor for $60B20:07 The local models moment, token economics & Anthropic pricing30:19 Google's $75M into A24 + AI in film and creative38:08 Markdown: Polina's UFC content automation teardown54:32 Hot Button: should performance marketing report to CFO or CMO?1:11:16 Adaholic: name that ad#ChainReactions #GrowthMarketing #AIMarketing #GTM #PerformanceMarketing #MarketingPodcast #Myosin #MarketingStrategy #LocalModels #VibeMarketing #CMO #SpaceX #Grok #B2BMarketing #MarketingNews #GrowthMarketing #AIMarketing

Mark and Martin Pow return to The Blueprint Podcast Deals, Deals, Deals series after first joining us in November 2025. Based in the South West, Martin started his career as a carpenter while Mark came from a background in car sales. Together they've built a successful property business by combining practical construction expertise with commercial deal-making skills. Now in their second year of the Property Entrepreneur programme, they also share how becoming part of Adam's and Josh's Mastermind groups has accelerated their growth through accountability, collaboration, networking and learning from other experienced property entrepreneurs. In this episode, they take us behind one of their latest projects, The Solways, sharing the real numbers behind a development that released £113,425 of cash, created £572,880 of equity, and now generates over £41,000 a year in cashflow, all while refinancing at a conservative 66% loan-to-value. If you've ever wondered how experienced investors recycle their capital while keeping ownership of the asset, this episode is packed with practical lessons and genuine deal analysis.   The Solways Deal Breakdown Purchase Price: £508,000   Acquisition Costs: Stamp Duty: £40,800 Professional Fees: £31,560   Project Costs: Finance: £71,699 Refurbishment: £336,544 Holding Costs: £15,082   Total Project Cost: £1,003,695   The Results: End Value: £1,690,000 Refinance (66% LTV): £1,117,120 Cash Released: £113,425 Equity Created: £572,880 Monthly Cashflow: £3,426 Annual Cashflow: £41,112 Success and Failure are both very predictable. I hope you enjoy.   Work With Mark / The HMO Agent: If you're an Investor or HMO landlord and want to: Discuss investment opportunities Explore long-term lease options Sell your HMOs, blocks or portfolio Build or scale your portfolio Visit: www.thehmoagent.com Arrange a call with Mark: https://calendar.app.google/Q7DMSzZ7cqtWdUf36   Connect with Mark and Martin Pow. https://www.instagram.com/propertypowbrothers/ www.powproperty.co.uk info@powproperty.co.uk 07816407114   Upcoming Free Live Webinar Britain Is Getting Poorer: Only the 1.8% Are Winning Join Daniel Hill live on Thursday 6 August at 7pm or Friday 7 August at 12pm, where he will be sharing: Why 98.2% of the UK is falling behind, and what it means for property investors. The practical strategies successful investors are using to stay ahead. The five challenges every property business owner needs to solve over the next 24 months.

Noah Hopton, CEO and Founder of Finvisor, helps startups and growing businesses simplify operations by building integrated back-office teams that combine accounting, finance, payroll, HR, insurance, and technology. By combining experienced financial professionals with modern technology, Noah enables businesses to streamline operations, stay compliant, and focus on sustainable growth.  In this conversation, Noah introduces The Adjacent Extension Framework—Earn the Trust, Build the Relationship, Listen for Other Problems, Connect Other Specialists, and Empower the Team with Tech. He explains why proactive service creates lasting client relationships, how solving adjacent business challenges leads to sustainable growth, and why integrated back-office teams outperform disconnected vendors. Noah also shares how AI is reshaping finance operations by automating repetitive work, empowering finance professionals to focus on strategic decision-making, and helping businesses leverage technology to enhance—not replace—human expertise. — How to Outsource Your Back Office with Noah Hopton  Good day, listeners. Steve Preda here with the Management Blueprint Podcast, and my guest today is Noah Hopton, the CEO and Founder of Finvisor, helping seed and Series A companies that have outgrown spreadsheets and part-time bookkeepers but aren’t ready for a full-time finance team yet. Their job is to give you the financial clarity to make good decisions at every stage of growth. Noah, welcome to the show.  Yeah. Pleasure to be here, Steve.  Well, great to have you here, and I’m very curious about your career and your business and what you built here. I’m particularly curious about your personal ‘Why’ and how you manifest it in your business.  Personal ‘Why.’ That’s great. Well, I’ll be honest, I didn’t go in thinking I was going to be an accountant or run an accounting firm. You know, I studied accounting in school. Eventually, I thought I was going to probably be more in a kind of front-of-house sales relationship because I enjoyed the people part—making relationships and meeting people.  But I was very fortunate that I found the consulting, fractional CFO world, where I got to discover a love of problem-solving, creating relationships, and creating value for clients. For me, it was kind of this love of helping clients understand their business, helping clients understand what to think about around the corner, where it's not just being in-house with one set of books that you're closing.Share on X  When you’re at Finvisor, my day-to-day, at least when I started, was probably working with 10 to 12 clients a month and helping them understand, “Okay, how did they perform last month? Can they hire a certain number of people? And what’s the plan going forward?”  Yeah, I mean, that’s super helpful. I started life in accounting as well with KPMG, and what attracted me was to essentially have that language of business so that I would be able to understand how a business works and have this confidence of not flying blind, right? That’s really, really cool. So how did you evolve from a CFO into a founder? What was the trigger point for you?  So I was very fortunate. I actually was at a prior firm at one point when I started my career, and they were a little bit like the cobbler with bad shoes, where eventually they decided they had to close shop, and clients were going to be given notice. I, myself, was given notice saying, “Hey, in a week, you’re not going to have a job, Noah.” And so I was really given this moment in life, saying, “Hey, if I enjoy what I’ve been doing, do I think I could do it better than the firm I’d been at?  And do I want to make this leap into being a founder and starting a business?” And so my co-founder and I both talked to each other and said, “Look, we love our clients. We love what we’ve been trying to build. I think we just need to do a little bit of a refresh and restructuring of how this operates.” And so we started our own company. I was very lucky that I started with about, I had about 30 clients and a team of four on day one, which I think is unusual.  Most people in the accounting space start off as a one-person shop, trying to grow from one to two, and having to double their clients or double their size to get there. We were fortunate to have five team members and 30 clients on day one. Originally, our vision was just, “Hey, let’s help with the fractional CFO and the bookkeeping,” but that really evolved over time as we added additional services and really understood where our clients were having problems in their back office.  What are the areas where maybe the insurance brokers they’d been working with weren’t very hands-on and kind of came in once a year? Our clients were asking us, as their CFO, “Hey, can you help us select our health insurance?” And we’re like, “Well, we’re kind of doing the broker’s job. Why don’t we build out our own team?” So that was one of the first verticals we moved into and added by building an insurance brokerage. From there, we kept building, where now not only do you have your CFO and accountant helping you, but you also have them with the ability to go out to market, help you compare quotes, and help get your insurance in place. So you’re essentially expanding the array of virtual services that you’re providing, or fractional services that you’re providing, to your clients?  Correct. Yeah. We really try to own the full back office end to end because I think a lot of people deal with, “Okay, great, I have a bookkeeper, I have a tax accountant, I have an R&D tax provider,” and they’re dealing with four or five different vendors that don’t really communicate. The client is the person playing telephone between the two, and we’re like, “Wait, stop. Why is this the solution?” We should just build a different business where it’s all under the Finvisor umbrella.  It’s all full-time team members who are actually working together on behalf of the client, even if fractionally. Some of our clients only need five hours of a payroll specialist, but they need someone to own that role, and they need that person to be able to talk to their sales tax team because it’s like, “Oh, we hired someone in a new state. Is sales tax applicable there?” And connect those dots because, when you have these disconnected providers, you have a lot of things that can drop because they’re not in people’s field of view.  Yeah, I mean, it’s a great service. If you can get a competent team that will take care of your back office, then you can focus on figuring out message-market fit and then essentially scaling revenue. You don’t have to worry about it, and you don’t have to babysit inexperienced people that maybe you can afford to hire, but who would not be able to own the job.  Yeah, exactly. I mean, it’s kind of the, “Do you want to…” You know, I think at least when we started in 2014, there was more of a generalist bookkeeper. That’s kind of the typical solution people went with. Nothing against that, but it’s kind of nice to have dedicated specialists in the different back-office areas that you need. I mean, bookkeepers are great.  They’re usually not your best payroll and HR people. They’re not thinking about California final-paycheck laws, or whether you need to offer a 401(k) if you hire someone in California. Whereas, if you have someone whose entire job is payroll and HR, and you need Finvisor to help run your payroll, they’re going to be thinking about those edge cases and helping you along so that you can just build your business, get to the next milestone, and not worry about tripping yourself up because of compliance, taxes, or a lack of visibility in your reporting. Yeah, that’s great peace of mind. So this podcast is about frameworks, and I wonder, what is your framework? How do you help your clients, or how do you figure things out? What have you developed? We’re about 400 frameworks in, so I’m looking for something unique that helps you and is easy to explain—three to five steps maximum.  Yeah. I mean, one of the ones that comes to mind for us is what we’ve really called the Adjacent Extension Framework. So, first, do really good work and earn your client's trust in one area. Makes it easy for them to approach you.Share on X For us, it’s historically been accounting. People think, “Great, get my books put together.” But for us, it’s really about creating a relationship and earning the client’s trust.  Then, as step two, listen for the other problems they’re having. What are the adjacent problems they’re asking you to solve? And then for us, what we’ve really done is double down in those other areas by building specialists in those verticals. Once you’ve earned the client’s trust, if you’re doing their accounting and all of a sudden they’re struggling with invoicing or collections, you can say, “Hey, we can also help you with accounts receivable and collection efforts because we see your AR balance increasing on your financial statements.” At that point, they’re already thinking, “Great, I like working with this person.  Let’s give their team a try and help us solve another problem.” So, for us, it’s really been about finding those adjacent problems, building a team that specializes in them, and then connecting the client with the right expert. The last piece that’s really coming to market now is using technology to empower the team. Historically, a lot of our value came from having experts who could handle the edge cases or the gray areas between payroll, accounting, taxes, and sales tax. Now, with technology, you can also build the data infrastructure to highlight what’s happening for the client while helping guide the team as they manage those clients.  Love it. So what I’m hearing is, number one—or maybe even number zero—is do a great job, right?  The trust.  Okay. So that’s maybe another way of saying it: earn the trust. But is doing a good job enough to earn that trust, or is there more to it?  I mean, I think in any service business, you want to be proactive. A lot of bookkeepers, accountants, and even legal professionals are usually waiting for the client to ask a question before providing an answer. I think the goal should be to think ahead for the client and proactively provide guidance. That came naturally for us because we sit in the fractional CFO seat.Share on X  But even if you’re just doing bookkeeping, you can still catch these things for clients and help them out. Or if you’re selling P&C insurance and helping clients with their general liability coverage, you can think about what other types of coverage they may need. So I’d say the more proactive you can be, the better. The other thing is meeting clients where they already are.  For us, a lot of our clients are on Slack, so we connect with them on Slack. We chat with them as if we were full-time employees because we don’t want the experience to feel different. We don’t want you to feel like you’re emailing a generic support inbox and not knowing when someone is going to get back to you. If you only need fractional-level support, it shouldn’t feel like you’re getting fractional value or a fractional level of communication.  I love it. So you actually own the function inside the organization, so it feels like you’re part of the team, or your people are part of their team. So that builds the trust. So, do a great job, or earn the trust, number one. Number two, build the relationship. Number three, listen to other problems that they might have. Number four, connect them to other specialists. And number five, empower the team with technology.  Yeah. That’s a lot of it. I mean, as an advisor, we’ve grown… I mean, 60% of our growth comes from client referrals. So I think you know you’re doing something right if clients are recommending you to their friends and network. And so hopefully, if someone’s listening to this and you’re not getting referrals, you should be thinking about, “How do we either create more trust for our clients to be referring us, or how do we become more top of mind when clients are having these conversations?”  That’s great. So 60% of your growth comes from referrals. What’s the other 40%? How do you drive growth? What drives growth for you? What’s the other way to drive growth besides referrals?  Yeah. I mean, I think it’s also being connected with the ecosystem that you’re in. In our space, there are a lot of technology partners. Think about Xero, which is an accounting software, QuickBooks Online, NetSuite, payroll software like Rippling, Bill.com. They all have accounting partnerships, and the more you can build with them and grow your team alongside them, clients will reach out to them and say, “Hey, do you have someone who can help us set up Bill.com or help us set up Rippling?  We don’t have a payroll team to do our state tax registrations.” So we’ve seen a lot of good momentum as our software partners start sending us clients to help us grow. I think the other area is trying to figure out where you can have partnerships that will do introductions. We’ve been very fortunate in partnering with a number of VCs. Obviously, the VCs have worked with us because we’re on the board, or we had a mutual client. A lot of them will start to build partnership channels, and it’s a great opportunity.  They’ll say, “We just invested in this company, and you should go talk to Noah’s team to help with your accounting or your fractional CFO.” So it’s really about finding those tangential operators or entities that complement whatever you’re doing.  So are these primarily personal relationships that need to scale, or do you have a way to scale this across other people in your organization—this ability to develop partners? Or is it mainly you?  It depends on the role. A lot of our fractional CFOs on the team continue to build relationships. I would say probably 40% of our new clients come through a channel that’s not through me. There’ll be other people on our team who have built relationships with another VC or another software company. I think one of the key things we’ve always focused on is hiring people who are very, I would say “doers” might be the wrong word, but people who can self-manage and be project managers.  If you find the right people who can take a step back and look at the bigger picture, I mean, sometimes people come to Finvisor and they don’t realize that we ourselves are a business. Yes, you’re doing accounting like you were in-house and getting the books closed, but if you do good work and you realize clients are having problems, you have to think, “Hey, how can I help clients more and also help Finvisor create a win-win?” A lot of times, when we’re hiring, we’re trying to find people who have that type of drive to continue building and helping us internally, and not just do one part of the puzzle they’re responsible for. That might not be the most direct answer, but I would say a lot of it is hiring—making sure it's not just me leading the growth, but me building a team that can help lead the growth outside of just me.Share on X  Yeah. So how do you share the context so that your team members can connect the dots as well as you can? What’s your approach to that?  There’s a couple of ways we’ve done it. One way is we use a note-taker that then feeds into our CRM. For all client communication, whether they meet with us on Zoom or Google Meet, the transcripts are put into a centralized hub for us. It also connects to our CRM in terms of what we’re doing for the clients. At any point in time, someone can ask, “Hey, what’s going on with this client?” They can understand, “Great, this is what the payroll team talked to them about this week.  This is what the CFO team talked to them about last month. These are the problems they’ve been bringing up.” So we can capture that information without it having to be provided orally every single time, and without having to rely on a chat or an email to the team. There are some moments when it’s useful to give the team a larger update, but in general, it’s good to figure out a way to capture the essence of what you’re doing for your clients so that the team can then, in an AI chat-specific way, talk through, “Hey, great, what’s going on with this client? What are their needs? What has changed in the last six months? Who’s working on the client?”  I’ll have a VC that we’re talking to say, “Oh, we’re looking to invest in the CPG space and this type of vertical. Do you have any clients?” We’re at a point now where I don’t know every client. I usually have an idea about most clients, but there are definitely clients where I don’t know everything that’s happened in the last six months because I don’t talk to all 200 clients.  But I can go to our central hub to gain that information and understand, “Okay, great, which client is looking to fundraise and might want to be connected to this VC?” It’s a nice way to connect the dots. They’re looking to invest. The client is looking to raise. We also do brown-bag sessions. We’re a distributed team, so I think you have to be a little more intentional about how you educate the team. We’ll have weekly meetings where we walk through new technology, new changes in what we’re offering, new positioning, and continue educating the team in a more structured format.  The other thing we’ve done to help the team understand what’s going on is to make information as accessible as possible, similar to how we communicate with clients. So the team doesn’t have to log in to a pretty outdated CRM to pull information on a client. It’s either available directly in the Slack conversation or in a more modern tool like Notion, where you can easily search and find the information you want. So basically, you’re managing and harvesting your data and using that to feed people information about how they can develop partnerships. Is that what I’m hearing?  Yeah. And I think a lot of it is also figuring out which playbooks and processes are repeatable, documenting them better, and then educating the team around them. For example, with our fractional CFOs, we want to be in the board meeting. If we can be in the board meeting, A, we can help clients answer questions about their finances more easily, and B, it’s good to have visibility into what the board is saying about the business and where they want to go.  Then, obviously, the VCs are going to say, “Oh, great, this is Ian at Finvisor.” If he reaches out to me about a partnership, they’re going to have a better understanding of what we do because they’ve been in the room with us—or they’ve been in a virtual or in-person boardroom with us.  So you’re basically sharing the playbook so that they have a better understanding of what they can refer you for. Correct. Yeah.  So, switching gears here, Noah, what’s one thing that you’re trying to actively figure out in your business right now?  I mean, the question everyone is trying to figure out, at least in my space, is how they’re going to use AI in some fashion. That’s the kind of million-dollar question everyone keeps talking about—AI in accounting, AI in finance. Right now, we’re really structured in how we’re trying to use it and apply it. But the question I have is, what’s the next year going to look like? What’s five years going to look like as this technology gets more legs and more trust behind it? We’re pretty intentional about what we’re building and how we’re using some of the newer technology with AI. But I think there’s a lot that, at least for me, you have to continue to iterate. The world today feels different than it did three months ago. I’d say for most of Finvisor’s history—and this has been 12 years—it hasn’t felt like that, where a year later things might feel marginally different because we’re maybe 20% bigger or whatever might have happened.  Now, I think there’s a lot more excitement and unknown around technology and how it can either make people more efficient or help highlight and surface better issues that clients need to talk through. But I also feel like we’re in a moment where everyone’s trying to throw AI into every technology. So we're also trying to stay true to who we are, which is people first, relationships first—technology powering us, not being the solution.Share on X  So as you’re scaling AI to improve the information that your people have, your CFOs have, that presumably is going to lead to people doing less of the mechanical, repeatable tasks and more of the judgment tasks. So how do you scale judgment as you’re scaling the impact with AI?  On our side, I think it’s A, trying to organize and structure the data coming in. B, trying to create tooling that isn’t unique to one client but is built in a way that can be customized for each customer. A lot of the firms I talk to that are in the Finvisor space just take a blanket approach—turn Claude on for every fractional CFO, let them connect it to QuickBooks, and try to figure out their own playbooks.  That’s not how we’ve ever run the business. We don’t just hire accountants and let them run the accounting and see how the output turns out. We’re more focused on figuring out what is actually useful for review. Right now, I think AI has been most helpful around quality. It can definitely check that things are consistent and make sure edge cases are being caught.  I think we’re going to get to a future state where it’s not only making sure quality is at the 95th percentile of confidence, but also giving visibility into metrics like CAC, LTV, and churn—things that would normally take longer to pull together. Your fractional CFO might currently spend hours reviewing Stripe data or Shopify data to come to a conclusion. AI can cut out maybe 40% of that data-cleanup layer, where it’s like, “Okay, now they have the tools to dig in and understand what the underlying problem is,” instead of spending so much time cleaning up the data and getting everything organized.  So currently, at least my thesis is that it’s going to allow us to manage more clients because some of the day-to-day—I don’t want to call it busy work—but the work you have to do before you get to the exciting parts of the job will become more automated and less manual, like pulling data out of Stripe, Shopify, your CRM, or NetSuite.  So does that mean you’ll have a different type of people, maybe higher-level thinkers? Or do you think you can elevate your current team to that level?  Yeah. I think you’re… Sorry, I know I was originally answering this through the fractional CFO lens. Most of our fractional CFOs are already at the top of that organizational pyramid. For them, it’s really about helping them have cleaner data, better visibility into the actions they need to take, and better insight into what they should be reviewing and discussing with the client.  If I think more broadly about the back-office finance team, I do think a lot of the more generalist staff accountant and AP specialist roles won’t be spending as much time on the day-to-day blocking and tackling. If a client has 1,000 transactions a month flowing through their bank and credit cards, historically that accountant would sit in QuickBooks Online clicking “Okay, okay, okay,” reviewing every transaction and coding it. Eighty percent of those transactions will simply be coded automatically in real time as they come in. That leaves them to focus on the 20% that actually requires human judgment.  For me, the question is, can we continue to empower those people to be more impactful with that 20%? Are they the right people for that 20%? We’ve always tried to hire people who are proactive and broader thinkers, so I think we have the right team to step into that. If we’d built a traditional BPO model with an outsourced accounting team made up of people who were really just coding transactions at a basic level, I’d be more worried because getting those people to step up and handle edge cases is difficult.  But that’s not how we’ve historically built Finvisor. We’ve always tried to find people who are a little more… I’d rather hire an A-plus player than a B-player just because there’s some savings in the cost structure. I’d rather have the right people who can perform 80% of the time when they’re at bat than just hire someone because they’re cheaper.  Yeah.  Wrong baseball analogy there, but yeah.  Yeah, I understand. So you have A-plus people. Maybe the people who are doing more bookkeeping-type services—their jobs may become automated—but your A-players are going to have best-in-class information, and they can serve more clients that way.  Yeah. I still think that if you think about the typical accounting structure—if you’re working in-house and you have a bookkeeper and a controller—it’s still helpful. Depending on the size of the company, if you’re a small company, you probably won’t need that bookkeeper.  The controller can handle the edge cases and close the books. But at a certain scale, you’ll still want that junior resource supporting the controller so the controller can focus on the higher-level, more strategic work. I think people will simply be able to do more with less if they’re the right person. There will be people who, if they aren’t good at staying on their toes and figuring out edge cases, won’t be the right fit.  AI will probably replace some of those roles. But I think there’s a great opportunity for people who can think more strategically. They don’t have to be a CFO. They can just be a really smart bookkeeper who’s good at handling edge cases. They’ll simply be able to manage three times as many clients as they could when they had to code every single transaction.  Okay. If you had a magic wand and you could fix one thing in your business over the next 12 months, what would it be?  One area that we probably haven’t prioritized enough because of growth is SEO, AEO, and our overall sales build-out. Our paid advertising hasn’t been the strongest part of our business because it hasn’t been the top priority. If I had a magic wand, I’d have someone clean up our SEO and AEO visibility because I know clients love us and we do great work, but I don’t think we’re showing up the way I’d like from an SEO and AEO perspective. So that would be it. Yeah.  Yeah. Yeah. Love it. So, who are your ideal customers? Who do you want knocking on your door? Is it venture-backed companies primarily, or do you also work with private company founders? Who are your sweet-spot customers?  A lot of our clients are going to be in that 5-to-50-employee range, where they don’t need a full-time back office, a full-time accountant, a full-time CFO, or a full-time payroll specialist, but they need someone to own those roles. That way, we can put together the right Finvisor team to support them. We’ve intentionally made ourselves pretty modular, so while the largest group of our clients is in the tech VC world, we also have a lot of SMBs—law firms, beauty businesses, and other professional services businesses.  I would say that, if you looked at the Finvisor client base as a whole, you’d probably see a lot of startups. But we’re also starting to see more SMBs and more traditional businesses that don’t have VC funding but still need help with their accounting, bookkeeping, and modernizing their back office. So it’s a bit of both. Most of our clients are going to be in that 10-to-50- or 100-employee range, where they’re complex enough that they care about their financials and want to understand what they spent last month, where they’re going, and how they’re going to get there.  Earlier-stage companies are sometimes just a little too early. If you’re a one- or two-person company with just an idea, there’s a reason people think about their financials on more of a cash basis. They can think about the five clients they’re working with. Their bank balance ties pretty closely to their financials. There’s not a huge difference between the two when you’re a sole proprietor.  But as you start to evolve, that’s where Finvisor can provide more value. For all of our clients, we do accrual accounting, so we’re recognizing your revenue and your costs over the life of the service. As you start to grow and build, that’s really helpful. Obviously, if you’re at day one, it’s less impactful because you’re living more day to day, week to week, and month to month.  Steve Preda: Okay. So if we have those kinds of companies—which we do among our listeners—and they hear about this and want to fix their back office and outsource it to a reliable partner who can help them own those functions and give them good advice, what’s the best entry point? Where should they go, and how can they connect with you personally as well?  Yeah. hello@finvisor.com comes to me and the sales team. There’s probably a 95% chance you’ll talk to me if you reach out because I still love connecting with most new businesses that come through the door. The other area I wanted to call out that could be helpful for businesses is PEOs. PEOs are great, but I think at some point clients need to graduate from the PEO, and Finvisor is uniquely positioned to be both your insurance broker—helping you quote large-group plans—and your payroll and HR team to help you leave the PEO.  For a lot of our clients, once they pass that 100-employee mark, it’s like, “Great, we now qualify for a large-group plan,” which might have better rates than what they’re getting through the PEO. They just don’t have the team or bandwidth to get off the PEO. We’ll come alongside those larger companies and say, “Great, let’s quote a large-group plan for you. We’ll also put together a transition plan to register you in the 20 states where your employees are currently located.  We’ll make sure you get your workers’ compensation and employment practices liability insurance in place so there’s really no difference—apples to apples—from being in the PEO to running your own payroll.” We help with that transition because I’m always surprised to see companies with hundreds of employees still on a PEO, where the savings could be in the hundreds of thousands of dollars if they left. They just don’t have the internal team because they’ve always been on a PEO. They’ve never had to do state registrations, so they don’t know how to do them. Because of that, they’re usually not looking for an alternative path to get off that structure. We can at least review it with them and help them out if it’s a good fit. And just to remind our listeners what a PEO is, in case they don’t know.  Oh, sorry. Yeah. A PEO is a Professional Employer Organization. If you’ve heard of companies like TriNet or Justworks, they’re PEOs. In the health insurance space, there are four primary ways you can get health insurance. Most companies start with small-group plans in the early days because they’re state-mandated. For example, in California, if you’re under 100 employees, the rates my company gets would be the same rates Steve’s company gets if we’re both under 100 employees and we’re asking Blue Shield for a quote from the same ZIP code. That’s small-group insurance.  Then there’s level-funded, where carriers quote specifically based on your employee group. There’s large-group, which is somewhat similar but designed for larger organizations. Then there’s the PEO. Let’s say you’re a 10-person company. You don’t have enough employees to qualify for large-group health insurance, which is usually discounted because the risk is spread across hundreds of employees. The PEO says, “We’ll employ your team. Instead of you directly employing 10 people and buying health insurance for only those 10 people, we’ll employ your team and give you rates based on the 10,000 employees we already have.” PEOs are really popular in places like California and New York, where health insurance is very expensive.  But once you get above about 100 employees, you can usually qualify for your own large-group rates, which are similar to what the PEO is getting. The difference is that the PEO is generally marking up those rates because they need to make a margin on the plan. You can often get those rates directly yourself.  Yeah. That makes perfect sense. Okay. So if you’re listening to this and you’re building a venture-backed startup, or you’re the founder of a professional services firm, a law firm, or another small business with 10 to 100 employees, and you don’t yet have the budget—or maybe you simply don’t need—a full-time CFO, insurance advisor, HR leader, and other functional specialists, then reach out to Noah and Finvisor.  Check out what they have to offer and see what services might be a good fit for your business. Thanks, Noah, for coming on the show and sharing your expertise. It’s fascinating to see how this field is evolving, how you’re tapping into technology, and how you’re focusing on the highest-quality CFOs to help your clients. If you enjoyed this conversation, stay tuned.  Follow us on YouTube, Apple Podcasts, or wherever you get your podcasts. Make sure you don’t miss an episode. Every week, we bring you exciting entrepreneurs and their best management frameworks. Thanks for coming, Noah, and thanks for listening.  Thanks, Steve. Appreciate it. Important Links: Noah's LinkedIn Noah's  website Noah's email: hello@finvisor.com

Rob Ward exited Quad Lock last year for half a billion dollars. He never took a cent of outside investment to build it, was profitable every single month from day one, and ran the business with a skeleton team for years while competitors burned cash chasing scale. His first product got ripped off. His second became the thing everybody with a phone mount on their bike, car, motorcycle, or desk knows by name. This is his third appearance on the Foundr Podcast across a decade, and the first since the exit. In this interview, Rob breaks down the three-gate model he now uses to diagnose why DTC brands break, why he deliberately pulled his own face out of Quad Lock's content years before selling, and the single biggest myth he says destroyed a generation of e-commerce companies. What you'll learn in this interview: • Why "scale will fix our unit economics" is the biggest myth in DTC - and what it actually does instead • The three-gate model: first-order profitability, cash-back time, and LTV ratio - and how to know which gate you're failing • Why he built an ecosystem instead of a hero product - and how $200 of mounts creates real lock-in • How hiring painfully slowly kept Quad Lock profitable every single month it existed • Why he deliberately stopped putting his face in the brand's content - and how that decision protected the half-billion exit • The gross margin number he'd insist on if he started again today • Why the customer with the higher AOV today isn't always the one worth acquiring • How they used retail to extend reach without breaking the DTC model • What the private equity deal actually changed - and why the money never even entered the business • The three separate emotional hits of exiting: the first sell-down, the full sale, and the last day If you're bootstrapping a DTC brand, trying to fix unit economics that don't quite work, or thinking about what makes a business actually sellable one day, this conversation will fundamentally change how you think about lock-in, margins, and building something bigger than yourself. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://your.omnisend.com/foundr⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://foundr.com/operators⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.foundr.com/startdollartrial⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://foundr.com/pages/coaching-start-application⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ → Already have a store? Apply here → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://foundr.com/pages/coaching-growth-application⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ CONNECT WITH NATHAN CHAN Instagram → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/nathanchan⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/nathanhchan/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ CONNECT WITH ROB WARD Instagram → https://www.instagram.com/robyward/ LinkedIn → ⁠⁠https://www.linkedin.com/in/robwardau/ Website → https://www.quadlockcase.com FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/2uyvzdt⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Website → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.foundr.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/foundr/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/foundr⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Twitter → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.twitter.com/foundr⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/foundr/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Podcast → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.foundr.com/podcast⁠

Funding, not deals, is often the real bottleneck in real estate investing. If you've been relying on banks or hard money lenders, you already know how slow, expensive, and restrictive they can be. In this episode of Marketer of the Day, Jay Conner, who has flipped and rehabbed over 500 single-family properties in eastern North Carolina and automated his seven‑figure business down to less than 10 hours a week, shows you a different path: private money. Since 2009, Jay hasn't missed out on a single deal due to lack of funding. He breaks down exactly what private money is (and what it's not), how it differs from hard money and bank financing, and why working directly with individual private lenders can transform your speed, flexibility, and profit margins. You'll discover how everyday people, often using self-directed IRAs, can become your lenders, earning solid, secured returns while you gain fast, reliable funding for your flips, rehabs, and single-family projects. Jay walks through his relationship-first approach to finding and educating private lenders, including how he “diagnoses” whether someone has an investment problem before ever offering a solution. You'll hear why the old saying “get the deal and the money will show up” is dangerous, and how Jay instead lines up capital first, then uses his signature “good news phone call” to place his lenders' money, without ever “asking for money.” He also shares his preferred strategies for single-family deals, from flipping and MLS resales to lease options, rent-to-own, and work-for-equity exits. You'll learn his simple formula for not overpaying for properties, how he protects his lenders with conservative loan-to-value (LTV) limits, proper collateralization, and why he often gets paid to buy houses by borrowing up to 75% of the after-repaired value (ARV). Jay explains how strong relationships with attorneys, title companies, and lenders allow him to confidently offer seven-day closings that sellers love. https://youtu.be/LttbnLZFK8M?si=Sbsqi0MAtm0LPx45 Jay also highlights his national best-selling book, Where To Get The Money Now: How and Where to Get Money for Your Real Estate Deals Without Relying on Traditional (or Hard Money) Lenders, which lays out his full system for raising and structuring private money. Combined with his scripts, frameworks, and real-world examples, this episode shows that raising private capital doesn't have to be complicated or salesy; it can be a straightforward, repeatable system that fuels your deals and builds real wealth for both you and your lenders. Quotes: “One of the biggest lies in real estate is ‘get the deal under contract, and the money will show up.' That's the most stupid thing I ever heard in my life.” “I want my private lenders to think of themselves as the bank. They're secured by a note, a deed of trust, insurance, and title; just like the bank would be.” “Private money is a simple business once you understand the moving parts; most new investors fail because they overcomplicate it.” Contact Details: Visit Jay Conner's website and Discover Proven Private Money Strategies Secure your Seat at the Private Money Conference Connect with Jay Conner on LinkedIn for Expert Insights on Private Money Lending Follow Jay Conner on Facebook for Expert Tips on Private Money Apple Podcasts: Raising Private Money with Jay Conner Subscribe to Jay Conner's YouTube Channel to Start Learning Private Money Funding Tips Follow Jay Conner on Instagram for Insights on Private Money Grab your Copy of Jay Conner's Book Unlock Jay Conner's Proven Private Money Scripts by Downloading them for Free Today! Where To Get The Money Now on Amazon

Looking for a low-risk, high-yield opportunity to deploy your capital or retirement funds? In this episode of The Note Closers Show, Scott Carson breaks down a lucrative, short-term performing hard money loan right outside the thriving Dallas-Fort Worth metroplex in Mesquite, Texas! With a massive equity cushion, a strong 650-FICO borrower making 20% down, and a 49% Investment-to-Value (ITV) position, this short-term first lien note offers an incredible double-digit return over an 8-month hold period. Whether you're looking to get lazy money off the sidelines or want to see how real note investors calculate real returns and structure low-LTV deals, this case study is packed with practical numbers and actionable strategies!Detailed Episode Bullet PointsProperty & Location Profile: A 1,854 sq. ft., 3-bed/2-bath single-family home (built in 1998) located in Mesquite, Texas—a high-growth corridor just east of Dallas along I-30. Valuation & Equity: Current fair market value sits between $318,000 and $320,000. The unpaid principal balance (UPB) is just $156,800, placing your investment at a remarkably safe 49% Loan-to-Value/ITV. Loan Structure: 1-year interest-only loan at 13% interest, generating $1,699/month in passive cash flow. Originated in April 2026 and maturing in May 2027 with a strong payment track record. Return Calculations: Total investment of $158,368 yields $13,005.92 in remaining cash flow over 8 months, resulting in an annualized return of 12.87%. Borrower Credentials: The rehab investor put 20% down into the property, holds a 650 credit score, and is actively rehabbing multiple DFW properties. Downside Protection & Exit Strategies: If the borrower defaults, Texas offers a fast

Sales and marketing are supposed to work together, but in most companies, they don't. Not to the level your revenue actually needs. In this episode, I sat down with Mark Kapczynski, co-founder of Kontrol Media and author of Everyone Sells, to talk about practical, sometimes unconventional ways to get these two teams pulling in the same direction.Why Sales and Marketing Still Don't Work TogetherTraditional marketing was built around brand awareness, not revenue. That history still shapes how a lot of teams operate today.Marketing budgets are getting cut because leadership now expects marketing to prove its impact on revenue, not just visibility.Sales and marketing need to see each other as one team working toward the same goal, not two departments with separate scorecards.Give Sales and Marketing One Shared GoalMost companies still measure marketing on traffic and awareness, while sales is measured strictly on closed revenue.Mark says both teams need a shared goal tied to revenue, whether that's new logos, higher customer lifetime value, or overall revenue growth.Marketing pay structures need to change too. Straight salary with a small year end bonus doesn't give marketers the same stake in closing deals that commission gives salespeople.Meet on the Pipeline Two or Three Times a WeekSales and marketing can't just hand off leads and hope for the best.Mark recommends meeting regularly, two or three times a week, to review the pipeline together.These meetings should cover what made one lead higher quality than another, and what's holding up deals that are stuck.Track the Metrics That Actually MatterCustomer acquisition cost (CAC) and lifetime value (LTV) should be shared numbers between sales and marketing, especially for enterprise deals.Return on ad spend (ROAS) shows whether marketing's paid spend is actually working. Mark looks for four to five times return.Time to close and number of touch points are also worth tracking together.Let Marketing Support the Close, Not Own ItMarketing shouldn't be responsible for closing deals. Contracts, legal terms, and pricing sit outside their lane.But marketing can stay involved right up until the customer gives a verbal yes, supporting the salesperson the whole way.Use What Marketing Is Already Great AtMarketers are natural storytellers. Salespeople tend to be more transactional and want to close fast.Marketing can help build trust and consistency across every touch point, so a prospect hears the same story from sales, marketing, and leadership.Nurturing is another area marketing can own. Not every prospect is ready to buy today, and marketing has the tools and patience to stay engaged until they are.The Big Takeaway: Everyone SellsMark's core message ties back to his book, Everyone Sells. Every person in a company plays a role in the sales process, not just the sales team.When only one department is expected to carry the entire revenue goal, the business underperforms."Sales and marketing are peanut butter and chocolate. They have to work well together, otherwise you just have two silos going two different directions with two sets of goals." — Mark KapczynskiResourcesLearn more about Mark's company, Kontrol Media.Connect with Mark Kapczynski on LinkedIn.Check out Mark's book, Everyone Sells (Including AI): How to Influence Anyone, Anywhere, Anytime.Join our LinkedIn cohort and learn to prospect the right way.Keep track of your sales activity and boost your results with the Prospect Pro sales tool.Step up your sales game with Sales Mastermind. Get accountability, stay motivated, and tackle the blockers keeping you from hitting your goals.Visit Blue Mango Studios for help creating podcast production content.Sponsorship OffersThis episode is brought to you in part by Hubspot.With HubSpot sales hubs, your data tools and teams join a single platform to close deals and turn prospects into pipelines. Try it for yourself at hubspot.com/sales.This episode is brought to you in part by LinkedIn.Are you tired of prospective clients not responding to your emails? Sign up for a free 60-day trial of LinkedIn Sales Navigator at linkedin.com/tse.This episode is brought to you in part by the TSE Sales Foundation.Improve your connection on LinkedIn and land three or five appointments with our LinkedIn prospecting course. Go to the salesevangelist.com/linkedin.CreditsAs one of our podcast listeners, we value your opinion and always want to improve the quality of our show. Complete our two-minute survey here: thesalesevangelist.com/survey. We'd love for you to join us for our next episodes by tuning in on Apple Podcast, Google Podcast, Stitcher, or Spotify. Audio provided by Free SFX, Soundstripe, and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and produced by Brightseed and Hill.

Jasim Eisa is the founder and CEO of Voadera, a global e-commerce partner helping brands win on Amazon and other online marketplaces. He built the company from selling used books at 15 into a 150-person operation managing over 30,000 SKUs and driving $100M+ in sales. Through Voadera's Marketplace Accelerator, he helps brands fix broken listings, eliminate unauthorized sellers, and scale profitably with full-service marketplace execution. He is on a mission to help great products achieve the dominance they deserve online.Highlight Bullets> Here's a glimpse of what you would learn…. Challenges of margin compression on Amazon and strategies for adaptation.Importance of operational efficiencies and cost savings for scaling e-commerce businesses.Tactics for reducing operating expenses, particularly in supply chain management.The significance of procurement strategies and direct sourcing from manufacturers.Shipping cost optimization through density and packaging strategies.Fulfillment strategies, including the use of FBA versus third-party logistics.Marketing efficiencies focused on organic ranking and conversion rate optimization.Increasing customer lifetime value (LTV) through various promotional strategies.The role of AI in enhancing operational capacity and workflow efficiency.Key performance indicators (KPIs) for tracking business metrics and ensuring team alignment.In this episode of the Ecomm Breakthrough podcast, host Josh Hadley sits down with Jasim Eisa, founder and CEO of Voadera, to discuss scaling e-commerce businesses profitably on Amazon. Jasim shares how his team achieved nearly $820,000 in operational savings through supply chain optimization, smarter procurement, and shipping density improvements. The conversation also covers marketing efficiencies, coupon strategies to boost customer lifetime value, reimbursement recovery, and practical AI applications. Jasim emphasizes that as brands scale, small per-unit savings compound significantly, making operational efficiency as important as growth.Here are the 3 action items that Josh identified from this episode:Stack Small Wins Relentlessly Audit every step of your operations and implement micro-improvements (e.g., packaging, shipping, processes). Small savings per unit compound into massive annual gains. Optimize for Profit, Not Just Growth Regularly review SKU-level profitability, Amazon fees, and inventory levels. Shift focus to efficiency as you scale—margin control is the new growth lever. Use Data to Drive Conversions & LTV Double down on high-converting keywords, continuously test PDPs and coupons, and implement strategies like Subscribe & Save and bundling to increase repeat purchases.Timestamps:00:00:00 Introduction & Cost-Saving InitiativeJasim discusses a major initiative to cut $1 million in operational expenses, focusing on supply chain efficiencies.00:00:24 Podcast Introduction & Guest BackgroundHost introduces the podcast, Jasim Eisa, and his experience scaling an e-commerce business to $100M+ in revenue.00:01:43 Managing Large-Scale Amazon OperationsDiscussion on managing 30,000 SKUs and the complexities of large-scale Amazon selling.00:02:07 Amazon's Evolving Marketplace & Margin CompressionExploring margin compression, Amazon's profit-maximizing changes, and how brands must adapt to new fee structures.00:04:26 When to Focus on Growth vs. Operational OptimizationAdvice for brands on prioritizing top-line growth versus operational cost optimization, depending on business maturity.00:07:30 Leverage in Cost Savings: High-Volume ProductsHow optimizing costs on high-volume SKUs yields significant savings, and the importance of leverage as brands scale.00:08:37 Operational Savings Strategies OverviewJasim outlines the philosophy of achieving savings through many small improvements rather than one big change.00:09:03 Procurement & Cost of Goods OptimizationTactics for reducing product costs by eliminating middlemen and running RFPs to manufacturers.00:10:40 Shipping & Supply Chain OptimizationStrategies for shipping cost reduction, including RFPs for freight, optimizing packaging density, and leveraging Amazon programs.00:13:43 Shipping & 3PL Strategy RecommendationsHigh-level recommendations for shipping from China and choosing between Amazon's logistics and 3PLs.00:15:17 Optimizing FBA Fees & Inventory ManagementBest practices for managing FBA storage, inbound placement fees, and maintaining optimal stock levels.00:17:01 Freight Forwarders vs. AGL RatesComparison of AGL and freight forwarder rates, and when to use each based on business size and shipment volume.00:17:53 Marketing Efficiency: Organic Ranking & ConversionHow aligning SEO, creative, and marketing teams to target high-converting keywords saves money and boosts organic ranking.00:21:39 AOV & LTV Strategies on AmazonIncreasing average order value and lifetime value through coupons, multi-basket analysis, and subscribe & save tactics.00:24:47 Stackable Coupons & Tactical PromotionsUsing stackable and visible coupons to increase conversions, with caveats for premium brands.00:26:02 Ships-in-Product-Packaging & ReimbursementsCost savings from shipping in product packaging and maximizing Amazon/Walmart reimbursements and recovery.00:28:39 KPIs & Data Tracking for Operational EfficiencyKey metrics tracked at leadership and departmental levels to ensure efficiency and profitability.00:30:59 Counter Metrics & Avoiding Operational PitfallsImportance of pairing KPIs (e.g., revenue vs. profit, in-stock rate vs. months on hand) to avoid unintended consequences.00:32:43 Team Structure & KPI ManagementHow leadership and teams use KPIs, Google Sheets, and the Traction framework to manage performance.00:34:33 AI in E-commerce OperationsCurrent state of AI in e-commerce, realistic expectations, and how AI is integrated into specific workflows.00:35:54 AI Use Cases: Creative, SEO, and Product DevelopmentExamples of AI increasing creative output, improving SEO, and aiding product development through contextual prompts.00:39:27 AI vs. Human Labor: Cost-Benefit AnalysisDiscussion on when AI automation is cost-effective versus when human or VA labor is preferable.00:41:08 Final Takeaways & Action ItemsThree actionable takeaways: focus on high-impact savings, optimize high-volume SKUs, and leverage AOV/LTV strategies on Amazon.00:44:04 Book, AI Tool, and Influencer RecommendationsJasim shares his most influential books, favorite AI tool use cases, and respected figures in the e-commerce space.00:46:08 Contact Information & Episode Wrap-UpHow to connect with Jasim Eisa and closing remarks from the host.Resources mentioned in this episode:Josh Hadley on LinkedIneComm Breakthrough ConsultingeComm Breakthrough PodcastEmail Josh Hadley: Josh@eCommBreakthrough.comTools and Websites  "Voadera": "00:01:43"  "AGL (Amazon Global Logistics)": "00:11:17"&nb...

Vlastné bývanie zostáva snom mnohých mladých ľudí, no vysoké ceny nehnuteľností, prísnejšie podmienky bánk a rastúce náklady robia cestu k prvému bytu čoraz náročnejšou. Môže nový návrh Národnej banky Slovenska na úpravu pravidiel LTV skutočne pomôcť mladým získať hypotéku, alebo ide len o čiastočné riešenie oveľa väčšieho problému?O tom, kam smeruje hypotekárny trh, čo ovplyvňuje dostupnosť bývania a ako sa majú domácnosti rozhodovať pri kúpe vlastnej nehnuteľnosti, sme sa rozprávali s finančným analytikom Mariánom Búlikom.

On this episode of Run the Numbers, CJ sits down with Datadog SVP of FP&A AJ Ljubich to break down the four stages of a world-class finance team.—SPONSORS:Brex is an intelligent finance platform with AI-powered agents that capture expenses automatically, enforce policy before the spend happens, and close your books in minutes instead of weeks. 35,000+ companies like OpenAI, Coinbase, Anthropic, and DoorDash already run on Brex. It's time to get Brex AF. Learn more at https://www.brex.com/metricsAnrok is the sales tax platform that watches your exposure everywhere, automates compliance, and flags risk before it turns into a surprise back-tax letter from a state you've never set foot in. Companies like Anthropic, Notion, and Vanta already trust Anrok to stay ahead of rules that move faster than any spreadsheet can. Talk to a sales tax expert for a personalized exposure estimate at https://www.anrok.com/rtnRightRev is an automated revenue recognition platform that lets your product team ship new pricing without asking finance for permission, and your sales team close deals without creating downstream chaos. Check out their free tool at calculator.rightrev.com It scores your rev rec process, shows what's exposing you to risk, and tells you exactly where to focus before it bites you in the rear end. Check it out at https://calculator.rightrev.comPulley is an equity management platform that lets you issue options, model dilution, and complete 409As without your cap table turning into a spreadsheet disaster. Founders raising, hiring, and scaling use Pulley to keep equity clean and stay focused on building. Learn more or request a demo at https://pulley.com/mostlymetricsRillet is an AI-native ERP built for modern finance teams that want to replace NetSuite and close faster. With revenue recognition, close management, multi-entity support, and native Stripe and Salesforce integrations, Rillet helps scaling companies run their finance stack in one place. Hundreds of teams, including Windsurf and Mercor, use Rillet to make the zero-day close real. Book a demo at https://www.rillet.com/cjMaximor is an autonomous finance platform that runs order-to-cash, procure-to-pay, the close, cash management, and reporting on self-learning agents instead of a dozen disconnected tools. One PE-backed customer cut their close in half, took audit findings from seven to zero, and cut back-office costs by 70% in six months. You pay for outcomes, not seats. See it at https://www.maximor.ai/—LINKS: Mostly Talent: https://mostlymetrics.typeform.com/to/cLTxtAsNGuest: https://www.linkedin.com/in/aj-ljubich-cfa-727ab912/Company: https://www.datadoghq.com/CJ: https://www.linkedin.com/in/cj-gustafson-13140948/Mostly metrics: https://www.mostlymetrics.com—TIMESTAMPS:0:00 Preview and Intro2:42 FP&A as a product team4:53 The five pillars of AJ's team6:39 How far FP&A has come7:33 How do you know you're doing a good job?10:20 FP&A as the dashboard, not the engine10:20 Sponsors — Brex | Anrok | RightRev13:18 The four-stage FP&A maturity model16:00 Can you reach all four stages at Series B?16:45 Why AJ holds weekly forecast meetings18:24 How often to actually change the forecast21:42 Sponsors — Pulley | Rillet | Maximor24:49 Single source of truth: still on the vision board26:12 AI and the self-serve data risk26:21 CAC payback over LTV to CAC29:39 Inside sales vs. enterprise payback comparison31:47 Finance as the yes, but people34:02 FP&A vs. IR: which is harder?36:14 How IR makes you a better FP&A leader37:19 Is the IR profile shifting?42:01 IPOs are branding events, not finish lines43:27 The Datadog IPO during the WeWork meltdown45:15 Career philosophy: do great work where you are49:52 Datadog didn't have a role for AJ when he started52:16 Lightning round52:24 Screwed up: forgot the currency guy54:37 Finance software stack56:16 Advice to younger self57:13 Credits

Are you tired of leaving your investment capital sitting on the sidelines, waiting for the "perfect" real estate deal to come along? In this episode of The Note Closers Show, Scott Carson delivers a massive shortcut to double-digit returns without the headaches of traditional property management, intensive due diligence, or multi-decade commitments. We are breaking down a high-yield, short-term case study on a performing Texas hard money loan located in the fast-growing market of Richardson, Texas—just north of Dallas. Discover how a seasoned, nationwide hard money lender is looking to recapitalize their growing business by selling off pieces of a $13 million performing paper portfolio. This featured asset is a true first lien secured by a vacant, four-bedroom red brick probate property undergoing a light cosmetic refresh by an experienced local rehabber. With $36,000 of the borrower's own skin in the game and a disciplined 70% loan-to-after-repair-value (ARV) cushion, this asset is built from the ground up to protect investor capital while kicking off serious cash flow. Scott walks you step-by-step through the underlying numbers, explaining how purchasing this note at par delivers a powerful 12.89% cash-on-cash ROI over a brief 11-to-12-month timeline. You will also learn about the "Rule of 72" and how securing a consistent 12% interest rate can put your retirement funds or self-directed IRA on the fast track to doubling every six years. Whether you want to step into an immediate monthly stream of $3,298, let the originating lender handle all ongoing servicing and rehab monitoring, or learn the exact steps to foreclose and capture a massive equity spread if things go sideways, this episode is your ultimate guide to truly passive real estate wealth. Key Topics Covered in This Episode:The Power of Short-Term Paper: Why a 1-year performing hard money loan is a perfect alternative to long-term 30-year notes for agile capital allocation. Richardson, TX Case Study: Detailed asset breakdown of a 4-bed, 2-bath probate property sitting in a highly desirable DFW submarket. Dissecting the Numbers: Understanding the math behind a $304,000 note balance yielding an impressive 12.89% ROI. Built-In Downside Protection: Why a 70% LTV, a strict lender escrow holdback, and $36,000 in borrower skin in the game keeps your investment secure. True Passive Investing: How the original lender retains servicing, monitors the rehab progress, and handles downside management on your behalf. The Rule of 72 Explained: How to implement a repeatable "rinse and repeat" model to double your investment capital every six years. Due Diligence and Legal Rights: Navigating first lien positions, reviewing credit/FICO profiles, and leveraging Texas's fast 30-day foreclosure process. Ready to stop waiting and start taking action? Don't let your lazy assets lose value to inflation. Tune in, learn the blueprint, and grab your tickets for our upcoming Virtual Note Buying Workshop at NoteBuyingForDummies.com to take your investing to the next level! Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes Pinterest

Ten properties. Ten mortgages. Ten tenants paying every single month. Zero cash flow. That is not a real estate problem. It is a financing problem. And it is more common than most investors realize.In this episode, Ryan breaks down the five financing decisions that silently kill rental cash flow: the rate trap, the LTV trap, the wrong product, the front-end and back-end mismatch, and the rate obsession that causes investors to optimize for the wrong thing. He also walks through how to calculate your own DSCR ratio, the same number lenders run on you, and why running it on your own portfolio is the single most important diagnostic tool you are probably not using.The episode closes with a step-by-step portfolio audit: how to pull your loan statements, rank every property by DSCR, identify your refinance candidates, and decide whether a new loan at today's rates actually improves your cash flow long term.Do not buy property 11 until you fix the financing on the ones you already own.

Are your investment dollars sitting idle in a self-directed IRA or low-yield account while inflation eats away at your buying power? In this episode of The Note Closers Show, Scott Carson sits down with members of the WCN community to reveal a massive opportunity in short-term performing paper. A seasoned, 20-year veteran of the real estate industry—and former operator of one of the largest "We Buy Ugly Houses" franchises in Dallas—is recapitalizing his $15 million hard money lending portfolio by offering investors access to double-digit performing notes across 15 states! Discover how you can step into fully originated, double-digit performing first-lien notes with loan amounts ranging from $50,000 to over $300,000. Scott breaks down why these 12-month interest-only loans offer the ultimate sweet spot for investors who want short-term capital velocity without locking up funds for 30 years or managing property rehabs. Learn how the originating lender retains all ongoing loan servicing, manages draw holdbacks, monitors photo updates, and handles any necessary downside enforcement so you can sit back and collect true passive cash flow. Scott also walks you through the power of capital arbitrage. Learn how to raise private money at 7% or 8% to fund 12% performing paper, locking in an infinite rate of return on the spread while putting lazy capital to work. From analyzing borrower experience levels and 70% LTV buffers to navigating fast-foreclosure states like Texas, Georgia, and North Carolina, this episode is your complete blueprint for high-yield, short-term note investing. Key Topics Covered in This Episode:Inside a $15M Performing Tape: Why a veteran hard money lender is selling off double-digit paper to recapitalize and expand loan originations. The Power of Short-Term Notes: Why 1-year interest-only loans provide maximum flexibility and capital velocity for self-directed IRA investors. Built-In Downside Risk Protection: How a 70% LTV threshold, strict borrower skin-in-the-game, and repair holdbacks safeguard your principal. True Passive Loan Servicing: How the originator handles interest collections, draw disbursements, photo updates, and borrower monitoring. The Spread Arbitrage Strategy: How to raise private investor capital at 7–8% to fund 12%+ notes, creating an infinite rate of return. Evaluating Borrower Risk: How to analyze borrower experience levels, loan maturities, and regional market liquidity across Texas, Ohio, and North Carolina. Fast-Track Foreclosure Protection: Leveraging non-owner-occupied business loans and fast-foreclosure legal frameworks in top target states. Ready to get your lazy assets off the bench and generating real yield? Stop waiting for the perfect deal and start putting your money to work today! Watch the full episode, examine the numbers, and register for our upcoming 2-Day Virtual Note Buying Workshop at NoteBuyingForDummies.com to master the note business from the ground up!Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes Pinterest

Are you tired of leaving your investment capital sitting on the sidelines, waiting for the "perfect" real estate deal to come along? In this episode of The Note Closers Show, Scott Carson delivers a massive shortcut to double-digit returns without the headaches of traditional property management, intensive due diligence, or multi-decade commitments. We are breaking down a high-yield, short-term case study on a performing Texas hard money loan located in the fast-growing market of Richardson, Texas—just north of Dallas.Discover how a seasoned, nationwide hard money lender is looking to recapitalize their growing business by selling off pieces of a $13 million performing paper portfolio. This featured asset is a true first lien secured by a vacant, four-bedroom red brick probate property undergoing a light cosmetic refresh by an experienced local rehabber. With $36,000 of the borrower's own skin in the game and a disciplined 70% loan-to-after-repair-value (ARV) cushion, this asset is built from the ground up to protect investor capital while kicking off serious cash flow.Scott walks you step-by-step through the underlying numbers, explaining how purchasing this note at par delivers a powerful 12.89% cash-on-cash ROI over a brief 11-to-12-month timeline. You will also learn about the "Rule of 72" and how securing a consistent 12% interest rate can put your retirement funds or self-directed IRA on the fast track to doubling every six years. Whether you want to step into an immediate monthly stream of $3,298, let the originating lender handle all ongoing servicing and rehab monitoring, or learn the exact steps to foreclose and capture a massive equity spread if things go sideways, this episode is your ultimate guide to truly passive real estate wealth.Key Topics Covered in This Episode:The Power of Short-Term Paper: Why a 1-year performing hard money loan is a perfect alternative to long-term 30-year notes for agile capital allocation.Richardson, TX Case Study: Detailed asset breakdown of a 4-bed, 2-bath probate property sitting in a highly desirable DFW submarket.Dissecting the Numbers: Understanding the math behind a $304,000 note balance yielding an impressive 12.89% ROI.Built-In Downside Protection: Why a 70% LTV, a strict lender escrow holdback, and $36,000 in borrower skin in the game keeps your investment secure.True Passive Investing: How the original lender retains servicing, monitors the rehab progress, and handles downside management on your behalf.The Rule of 72 Explained: How to implement a repeatable "rinse and repeat" model to double your investment capital every six years.Due Diligence and Legal Rights: Navigating first lien positions, reviewing credit/FICO profiles, and leveraging Texas's fast 30-day foreclosure process.Ready to stop waiting and start taking action? Don't let your lazy assets lose value to inflation. Tune in, learn the blueprint, and grab your tickets for our upcoming Virtual Note Buying Workshop at NoteBuyingForDummies.com to take your investing to the next level!Watch the Original VIDEO HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join Note Night in America community today:WeCloseNotes.comScott Carson FacebookScott Carson TwitterScott Carson LinkedInNote Night in America YouTubeNote Night in America VimeoScott Carson InstagramWe Close Notes Pinterest

Most mobile UA teams think the algorithm is something you set and surrender to.Itai Kafri doesn't. He engineers the signal.Itai leads product growth at Voyantis, a predictive LTV and signal engineering platform for mobile apps. He has been in mobile user acquisition since before Meta introduced oCPM, back when advertisers controlled every bid manually. Since then, he has spent years figuring out what actually replaced that control.The answer is not the model. It is the signal strategy built on top of it.In this episode, Itai breaks down signal engineering for mobile UA: how to send predictive LTV signals to automated channels like Meta Advantage Plus, Google UAC, and TikTok in a way that actually moves performance. Why timing matters more than accuracy. Why the channel needs rank, not dollar precision. And the three questions every growth team should answer before investing in a predictive LTV media strategy at all.If you run paid user acquisition for a mobile app and you are thinking about PLTV, value-based bidding, or tROAS optimization, this episode is the most practical breakdown of signal engineering available.Video Chapters:  00:00 Introduction00:36 Pre-2014 vs post-2014: how automation changed acquisition02:42 The seven-day conversion window ceiling04:11 Why marketers and CFOs define a "good user" differently07:00 Predictions, confidence, and the timing tradeoff11:11 What actually feeds a prediction: the marathon analogy16:26 Why proxies like "level 5" break down17:42 How much data you need to build a model20:15 Value-based bidding and the accuracy misconception23:12 Managing outliers without breaking the strategy25:11 Real client story: Google Search Partners going haywire28:11 Whales vs outliers, and why hyper-whales backfire32:03 Signal engineering vs RTB34:05 User-level data, privacy, and reading the user mix back38:57 How Black Friday and seasonality hit signaling40:48 Why casual gaming is tricky for PLTV41:16 Three questions to ask before investing in a prediction model45:32 Where to find Itai and VoyantisTopics covered:- Signal engineering for mobile user acquisition- Predictive LTV and value-based bidding on Meta, Google, and TikTok- Confidence thresholds, latency trade-offs, and signal timing- How automated channels use signals: Advantage Plus, UAC, PMax- When D7 ROAS is already your best signal and PLTV will not move the needleLearn more:Episode Page : https://mobileuseracquisitionshow.com/episode/how-to-win-with-signal-engineering-itai-kafri/Connect with Itai on LinkedIn - https://www.linkedin.com/in/ekafri/Voyantis gap analysis - https://www.voyantis.ai/signal-engineering-gap-analysis

Most home service companies think they're tracking marketing. They're actually tracking the wrong metrics.In this episode of Owned and Operated, John Wilson and Jack Carr break down how to measure marketing ROI the right way. They explain why cost per lead is often a misleading metric, how to build a marketing scorecard that actually helps you make better decisions, and the attribution systems they use to understand what's driving revenue across a growing home service business.They also discuss why blended marketing ROI matters more than individual lead costs, how to separate new customer revenue from recurring customers, the importance of clean CRM data, and why every owner—not their agency—is ultimately responsible for marketing performance.In This Episode:• Why cost per lead can lead you to the wrong decisions• The marketing KPIs every home service business should track• How to measure true ROI across every marketing channel• Building an attribution system that actually works• Why clean CRM data is the foundation of good marketing• How to separate new customer revenue from repeat business• The pitfalls of using lifetime value (LTV) to justify marketing spend• Why every owner should own their company's marketing scorecard————————————————

Wanna work with us? Schedule a call here: https://go.oncehub.com/bookacall A borrower with a 487 credit score, a partially renovated inherited property, and a limited budget walks into a hard money lender asking for a $100,000 loan. The catch? The loan would sit at just 25% of the property's after-repair value (ARV). Would you fund this deal? In this episode of the Private Lenders Podcast, we break down a real loan originated by Hard Money Bankers and walk through the numbers, borrower profile, collateral, exit strategy, and risk analysis that went into the decision. You'll learn: • Why low LTV doesn't always mean low risk • How experienced lenders evaluate borrowers beyond their credit score • The importance of equity, borrower investment, and downside protection • How private lenders think through difficult lending decisions in today's market Would you have approved this loan or passed on it? Let us know in the comments. ✅ Please like, subscribe, and share! ✅ Are you a new or experienced private lender or hard money lender? Join Jason Balin and Chris Haddon from Hard Money Bankers as they draw from their extensive experience running a successful hard money lending company since 2007. Tune in weekly with episodes related to all aspects of private lending. From discovering lucrative loan opportunities to securing private capital, effectively managing your loan portfolio, handling defaults, and much more, we've got you covered. ✔️ Tune in now and watch the full video podcast at www.privatelenderspodcast.com ✔️If you enjoyed this podcast we would appreciate a positive review... https://podcasts.apple.com/us/podcast/private-lenders-podcast/id1476153070 ✔️Make sure to check out the #1 Online Community For New and Experienced Private and Hard Money Lenders.. Create your account at www.hardmoneymastermind.com   FOLLOW US ON SOCIAL Get updates or reach out to Get updates on our Social Media Profiles! ✅ Instagram: https://www.instagram.com/hardmoneymastermind/ ✅ Tiktok: https://www.tiktok.com/@hardmoneymastermind  

How does a physician become a millionaire by age 38? In this Milestones to Millionaire episode, we talk with a physician who recently reached $1 million in net worth at a relatively young age, while also receiving more than $300,000 in student loan forgiveness through Public Service Loan Forgiveness. We discuss the financial decisions that helped build wealth early, the impact of student loan forgiveness, and advice for other physicians working toward financial independence. Building wealth as a physician is often a long journey, but smart financial decisions early in your career can make a major difference. Goodman Capital is a premier real estate credit investment firm specializing in senior-secured, low loan-to-value lending on Class A properties in prime markets across the greater New York metro area. Founded on a family legacy dating back to 1987, Goodman has closed more than $850 million+ across 95+ loans with a track record of zero principal loss. Their flagship private mortgage REIT, Liquid Credit Strategy Fund I, delivered a steady 9% net dividend yield since inception at a very conservative sub-50% LTV. Invest in tax-efficient, high-yield, risk-adjusted debt investment strategies with Goodman Capital at https://whitecoatinvestor.com/goodman Celebrating your stories of success along the journey to financial freedom! Tune in every Monday to the Milestones to Millionaire Podcast, where we celebrate the financial achievements of our listeners and share practical tips for reaching your own milestones. We want to celebrate your milestones—no matter how big or small—and help inspire others to follow your lead. Every week, these episodes feature one listener who has recently achieved a milestone they are proud of and want to celebrate, and they give any advice they have for those who want to follow their example. Make sure to listen every Monday to be inspired by your fellow white coat investors. Celebrate YOUR Milestone on the Milestones to Millionaire Podcast: https://whitecoatinvestor.com/milestones  Website: https://www.whitecoatinvestor.com  YouTube: https://www.whitecoatinvestor.com/youtube  Student Loan Advice: https://studentloanadvice.com  TikTok: https://www.tiktok.com/@thewhitecoatinvestor  Facebook: https://www.facebook.com/thewhitecoatinvestor  Twitter: https://twitter.com/WCInvestor  Instagram: https://www.instagram.com/thewhitecoatinvestor  Subreddit: https://www.reddit.com/r/whitecoatinvestor  Online Courses: https://whitecoatinvestor.teachable.com  Newsletter: https://www.whitecoatinvestor.com/free-monthly-newsletter 

"You will not be happier at nine figures. I'll just tell you that right now." What does an operator do after building an 8-figure brand entirely on one dog breed? Help an Operator Out (HAOO) is a new series where real business owners join the podcast with live questions. In this episode, Garrett Yamasaki (Founder & CEO, We Love Doodles) brings his crossroads: a bootstrapped, Amazon-heavy pet brand that crossed eight figures and needs to decide whether to go deeper in its niche or wider into new dog breeds. The answer is less obvious than it sounds.The conversation covers capital allocation, the difference between product-channel fit versus product-market fit, and why consumables change the LTV math entirely. Mike makes the case that moated niche distribution builds more durable enterprise value than any paid channel. And everyone lands on the same uncomfortable truth. The business you already built is the one most worth protecting. Powered ByFulfil⁠https://9ops.co/fulfil⁠ Aftersell⁠https://9ops.co/4i3bb5⁠Richpanel⁠https://9ops.co/richpanel⁠Northbeam⁠https://www.northbeam.io/⁠Saras Analytics⁠https://bit.ly/4a3gzVv⁠Postscript⁠https://9ops.co/postscript⁠Operators Newsletter⁠https://9operators.com/⁠

Chantel Soumis, Head of Marketing and Partnerships at Franchise Empire, joins host Brendon Dennewill to challenge how brands are approaching AI, customer engagement, and content strategy in 2026. With two decades of experience as a fractional CMO and franchise marketing leader, Chantel makes the case for human-first marketing, a structured listening tour approach, and a deliberate "anti-AI policy" that protects brand trust. If you lead marketing, revenue, or operations in a franchise or multi-location brand, this episode will reshape how you think about consistency, differentiation, and the real cost of getting it wrong.What You'll LearnWhy your customers are your brandThe case for an anti-AI policyWhat the EOS framework reveals about marketing gapsHow listening tours shape content strategyThe hidden cost of AI-generated brand damageWorking Genius and right-seat leadershipCAC and LTV as the marketing "holy grail"Resources MentionedEOS (Entrepreneurial Operating System)The Six Types of Working Genius by Patrick Lencioni Who Not How by Dan Sullivan HubSpot Culver's Frozen Custard Franchise Business Review (FBR) Survey Vistage Is your business ready to scale? Take the Growth Readiness Score to find out. In 5 minutes, you'll see: Benchmark data showing how you stack up to other organizationsA clear view of your operational maturity Whether your business is ready to scale (and what to do next if it's not)Let's ConnectSubscribe to the RevOps Champions NewsletterLinkedInYouTubeExplore the show at revopschampions.com. Ready to unite your teams with RevOps strategies that eliminate costly silos and drive growth? Let's talk!

Plenty of Pilates studios look successful from the outside. The numbers tell a different story. In this episode, Lesley Logan sits down in person with Julian Barnes, co-founder and CEO of the BFS Network, the boutique fitness industry's market intelligence company behind the annual State of the Industry report. Julian brings the data from 500-plus studios across 46 states. Lesley brings the how. Together they break down the five numbers that separate a real business from an expensive hobby, and what it actually takes to keep clients for years instead of weeks. If you have any questions about this episode or want to get some of the resources we mentioned, head over to LesleyLogan.co/podcast https://lesleylogan.co/podcast/. If you have any comments or questions about the Be It pod shoot us a message at beit@lesleylogan.co mailto:beit@lesleylogan.co. And as always, if you're enjoying the show please share it with someone who you think would enjoy it as well. It is your continued support that will help us continue to help others. Thank you so much! Never miss another show by subscribing at LesleyLogan.co/subscribe https://lesleylogan.co/podcast/#follow-subscribe-free.In this episode you will learn about:The five KPIs that profitable studios track every month.Why referrals still beat social media for new leads.How to structure an intro offer that converts.The objection scripts that turn a maybe into a yes.Why holding clients accountable is what kills churn.Episode References/Links:BFS Network – bfsnetwork.comBFS Pilates Studio Benchmarks Report - BFSreport.com or BFSpilatesreport.comFacebook https://beitpod.com/thebfsnetwork https://www.facebook.com/thebfsnetwork?mibextid=wwXIfr&mibextid=wwXIfrSubmit your wins or questions - https://beitpod.com/questionsGuest Bio:Julian Barnes is Co-Founder and CEO of the BFS Network, the premier growth accelerator and market intelligence company in the beauty, fitness, and self-care industry. He leads BFS' CEO Network — the premier peer-to-peer leadership network for multi-location, multimillion-dollar operators who are building to scale — and serves as Managing Director of the Global Leadership Council, whose members collectively operate more than 10,000 locations worldwide. He also serves as an Outside Director for a global fitness brand. Barnes created NYU's Institute in Entrepreneurship & Small Business Management and served on the US Tennis Association's Investment Committee, which managed a $200M portfolio. He holds a BA from Tufts and a JD from UNC Chapel Hill.If you enjoyed this episode, make sure and give us a five star rating and leave us a review on iTunes, Podcast Addict, Podchaser or Castbox. https://lovethepodcast.com/BITYSIDEALS! DEALS! DEALS! DEALS! https://onlinepilatesclasses.com/memberships/perks/#equipmentCheck out all our Preferred Vendors & Special Deals from Clair Sparrow, Sensate, Lyfefuel BeeKeeper's Naturals, Sauna Space, HigherDose, AG1 and ToeSox https://onlinepilatesclasses.com/memberships/perks/#equipmentBe in the know with all the workshops at OPC https://workshops.onlinepilatesclasses.com/lp-workshop-waitlistBe It Till You See It Podcast Survey https://pod.lesleylogan.co/be-it-podcasts-surveyBe a part of Lesley's Pilates Mentorship https://lesleylogan.co/elevate/FREE Ditching Busy Webinar https://ditchingbusy.com/Resources:Watch the Be It Till You See It podcast on YouTube! https://www.youtube.com/channel/UCq08HES7xLMvVa3Fy5DR8-gLesley Logan website https://lesleylogan.co/Be It Till You See It Podcast https://lesleylogan.co/podcast/Online Pilates Classes by Lesley Logan https://onlinepilatesclasses.com/Online Pilates Classes by Lesley Logan on YouTube https://www.youtube.com/channel/UCjogqXLnfyhS5VlU4rdzlnQProfitable Pilates https://profitablepilates.com/about/Follow Us on Social Media:Instagram https://www.instagram.com/lesley.logan/The Be It Till You See It Podcast YouTube channel https://www.youtube.com/channel/UCq08HES7xLMvVa3Fy5DR8-gFacebook https://www.facebook.com/llogan.pilatesLinkedIn https://www.linkedin.com/in/lesley-logan/The OPC YouTube Channel https://www.youtube.com/@OnlinePilatesClasses Episode Transcript:Julian Barnes 0:00  You have to be confident enough, both in your own abilities and that the universe will provide for you the right way. You have to be confident enough to say no to the wrong person, so you keep space open for the right person, as you said, and you have to be confident that the universe is going to bring that right person to you.Lesley Logan 0:24  Welcome to the Be It Till You See It podcast where we talk about taking messy action, knowing that perfect is boring. I'm Lesley Logan, Pilates instructor and fitness business coach. I've trained thousands of people around the world and the number one thing I see stopping people from achieving anything is self-doubt. My friends, action brings clarity and it's the antidote to fear. Each week, my guest will bring bold, executable, intrinsic and targeted steps that you can use to put yourself first and Be It Till You See It. It's a practice, not a perfect. Let's get started. Lesley Logan 1:05  All right, Be It babe. This is really for my Pilates studio owners and teachers out there, people who want to open a Pilates studio. We are going to get deep in numbers, and you're hearing me talk a lot about my thoughts about the Pilates industry and how you are going to have a profitable Pilates business. So it's kind of fun. If you've never heard me talk Pilates business, and you want to hear my thoughts, you can. For those of you who are Profitable Pilates members, you're going to hear some of my favorite things to say, and I think you're going to be really impressed with how amazing your studios are doing compared to others. But also, I think it's really important to know what the stats are. What is going on in the Pilates history? It is changing. There are a lot of studios, but are these studios actually as successful as they look? Lesley Logan 1:28  So, I think this report is really fun. If you watch it on YouTube, you're gonna see the visuals of these numbers. If you're like me and need to see them, you can watch it there. We'll also have everything in the show notes and in the blog as well. You guys are awesome. Here is Julian from the BFS Network. Lesley Logan 1:43  All right, loves, this is gonna be fun. You guys get to hear me in my own element, probably a little more behind the scenes of what we do with other businesses, but we have an incredible guest here. We'll talk a lot of numbers, so if you're a visual person, you might want to watch this on our YouTube channel. Julian from the BFS Network, you are here. Hello, tell everyone who you are and what you rock at, because they're going to want to know.Julian Barnes 2:18  Lesley, I am here in your home studio in Las Vegas. This is not Zoom. This is.. I could touch your high five. Here we go. There we go. Awesome. Hello, everyone. My name is Julian Barnes. I am the co-founder and CEO of the BFS Network. I am based in New York City, here in Vegas to hang out with my good friend Lesley and Brad. We are the BFS Network. For today's conversation, the most important thing I'm going to share is we are known as the premier market intelligence company in the boutique fitness industry. We publish the State of the Industry report, which is the annual report, which is the most comprehensive report in our industry. A lot of data, a lot of KPIs, a lot of metrics, all focused on showing what profitable studios do. So I'm here today with Lesley, and I'm going to share some of the numbers, and she's going to tell us how to achieve those numbers.Lesley Logan 3:13  Yeah, I'm excited. Let's go, let's do it. I'm a visual person, so I'm glad you got a visual for us.Julian Barnes 3:18  So the first thing I want to just talk about is who participated in the survey. In addition to the Profitable Pilates community, this survey has been conducted over the last 18 months, 500-plus studios worldwide. Most importantly, it is the overwhelming majority, 89% of the studios that participated in the survey have three or fewer locations, and most of them have one location, individually owned, self-financed, no private equity, no investor. So we're talking about just the regular studio owner who bootstrapped and saved, and maybe borrowed from the bank to open, that's who's in here. There's no Solidcore in here, there's no Barry's, there's no SoulCycle. And if there are some independent Club Pilates franchisees, they're individually owned, they're not big corporate, so that's.Lesley Logan 4:17  Not one of those people who owns 75 or 100 sharing. Yeah, yeah.Julian Barnes 4:21  Exactly. All right, so that's who's in it. Also, there's broad geographical distribution of the survey, meaning 45% of the responses came from cities with a population of half a million or more, 45% came from cities 50,000 to half a million, another 10% are rural areas less than 50,000, 46 out of 50 states, so we have geographic representation, we have market size representation, one, two, and three locations, no PE, no investors, so we're talking about the average mom-and-pop small studio everywhere in this country.Lesley Logan 4:57  Okay, you know I'm gonna want to have dinner where the four states are, so we got a find studio close to. Julian Barnes 5:01  It's like three S's. No, three N's. So it's North Dakota, Nebraska, and I forget the other two.Lesley Logan 5:08  Okay, I have a really great city for you, Nebraska solo owner, really pretty incredible, open for over 20 years. Julian Barnes 5:13  That's what we need. Okay. So that's who we're talking about. The way we're going to rock today is talk about the BFS scorecard, which is six KPIs. I'm going to share with the listeners, all of you, the six KPIs that profitable studios track, and I'm going to tell you what those KPIs are. And then we're going to come back, and I'm going to ask Lesley how and what a studio should do to achieve those KPIs. So, I am the "what" today; Lesley is going to be the "how."Lesley Logan 5:49  Yeah. So, for those of you, this is how it was explained to me, and I think this is a lot of fun for my peeps to listen. He's gonna be that Steve Kornacki at the big board, and I'm gonna come in as Rachel Maddow or Chris Hayes. I mean, obviously I watch a news channel, so there we go. So I'm gonna come in with my opinion and my punditry.Julian Barnes 6:07  You don't have blonde hair, so you're not that other channel.Lesley Logan 6:09  I'm not. Also, these are still my cheeks, my lips, my eyes.Julian Barnes 6:18  All real, keeping it real. Okay, so KPI number one is number of leads per month, and Profitable Pilates studios generally are generating somewhere between 10 to 50 leads per month. The number one response is more than 50 leads, so 30% of the respondents generated more than 50 leads, and then the tie for second was less than 10 leads per month and 10 to 25. Less than 10 was 20%, 10 to 25 is 21%, so that's basically a tie. I don't know for sure, but if I had to guess, the studios that are generating more than 50 leads a month are probably mat Pilates with larger class sizes, and yeah, they need more leads.Lesley Logan 7:09  I think anytime you need more leads, it's probably better having more class-based classes. Yeah.Julian Barnes 7:13  Exactly. And so the studios with less than 10 or 10 to 25 are probably more of the Reformer.Lesley Logan 7:19  Yeah.Julian Barnes 7:19  So number of leads per month is the first metric to track. I'm going to run through these quickly, and then we're going to come back. Okay, so the first KPI is number of leads per month, and the highest response was more than 50 leads per month. 30% of the Profitable Pilates studios that we surveyed generate more than 50 leads per month, and I would imagine that the majority of those are Pilates mat classes, where they have more people in seats and bigger studios, and they need to fill classes. Tied for second was less than 10 leads per month and 10 to 25 leads per month, and that is between 20 and 21% of the people who completed this assessment selected less than 10 and 10 to 25. So number of leads per month is the first KPI that we're going to talk about. Second KPI is the conversion rate, and let's see if I can do this, because I'm not an idiot, is what I told you, right?Lesley Logan 8:19  You're doing great. So there we go.Julian Barnes 8:22  Conversion rate of leads to first-time visitors. I can't wait for Lesley to break this down, but it's one thing for someone to email you, to DM you, to IM you to say, "I'm interested, send me more information about your studio." It's another thing for that person to actually walk in the door, and so conversion rate of lead to first-time visitor, Profitable Pilates studios are converting at more than 30%. 54% of the Profitable Pilates studios are converting at more than 30%. So think about that: for every 10 leads, the best studios are getting three of those 10 emails to walk in the door, right? So, conversion rate of leads to first-time visitors. Now they came, they took a class, they bought the intro offer. The question is, what percentage of those people made a second, bigger purchase? They already purchased the intro offer. I like to think about it like this: you go to a restaurant the first time and you have a nice meal. My question is always, am I going to come back? And especially if you bring a friend with you, maybe it's your favorite restaurant, and you bring a friend with you to your favorite restaurant, and you pay for the dinner. The question for your friend is, did you enjoy your dinner, and did you enjoy your dinner enough that you would come back and pay for it? That second purchase, same thing applies with studios, so they bought the intro offer. Did they come back? And Profitable studios, 55% of Profitable Pilates studios convert to a second, bigger purchase more than 30% of the time. So see how small these numbers get: for every 10 leads, three walk in the door, and of those three that walk in the door, only one is making a next purchase. So Lesley's gonna break that down. She is chomping up the bits, waiting for me. Lesley Logan 10:13  I can't wait. Julian Barnes 10:13  All right, so those are the first three KPIs. Okay, so the last two KPIs we'll talk about are average member lifetime value, which is how long they stay, and so the largest category for Profitable Pilates studios, 28% of Profitable Pilates studios have a lifetime value greater than two years. The good news is, hence the name of Profitable Pilates, that 71% of the Profitable Pilates studios that completed this assessment have an LTV of more than two years, and that's really important. I'll let Lesley weigh in on why that's important, but the number is more than two years. You want to be an LTV more than two years. Julian Barnes 10:56  And finally, the last KPI we're going to talk about today is churn, and churn means how often your members leave and you have to go refill that spot. You can't grow if you're constantly replacing someone in your studio. So Profitable Pilates studios, 43% of profitable Pilates studios minimize churn to less than 5%, but here again, the Profitable Pilates community that Lesley runs, 71% of the people who completed this assessment have a churn less than 5%.Julian Barnes 11:31  So let's recap. The five KPIs are number of leads per month, converting those leads from lead to first visit, converting the first visit to a second purchase, assuming the first visit is an intro offer, second purchase, then how long do they stay, and do you retain them by minimizing churn? Those are the five KPIs. That's what Profitable studios do in the Pilates sector. Lesley, now tell the people.Lesley Logan 12:02  Oh my gosh.Julian Barnes 12:03  Tell the people, Lesley, what they're supposed to do to achieve these numbers. How do they get these number of leads per month?Lesley Logan 12:11  Okay, so here's a really great... I just want to say I'm really proud of the people who filled this out, because my goal has always been for the people we coach for the long term. I'm like, your business should get really boring, like it should get really predictable. My goal is that some of our people need one lead a month because they actually don't have room, and they're actually referring out to other businesses in the area. That obviously is more of a smaller studio that doesn't have large group classes, but that is the absolute goal, because it's better to be entertained in your life, your business should not be so entertaining. Lesley Logan 12:39  So what I would say is, for studios to have a really great conversion, if you don't know how many leads you're getting a month, that's important. You got to start there, and you want to know where they're coming from, because that really does help you understand where you're spending your time marketing. Everyone tries to sell you to the moon and back that you should be on social media. You might not need to be, depends on your community, right? Depends on how many people are there, and depends on how many leads you need. I know that sounds crazy in 2026 that I would tell someone that it's not about social media, but it's not, more and more people are not necessarily trusting what they're seeing on socials because of AI and things like that. So, you really want to have an amazing network of clients who love you, who refer people out, so you're getting strong, solid leads, because those are gonna be the ones that actually come in over just reaching out to see what's going on.Julian Barnes 13:22  You just said something I want to jump on. I didn't mention it, but we also asked studio owners what was their most effective lead gen tactic. You want to guess what that answer is, Lesley?Lesley Logan 13:33  Referral.Julian Barnes 13:34  By far, in every modality.Lesley Logan 13:39  Yes. And here's what people.Julian Barnes 13:40  It's two to one, like it wasn't close. And again, these are profit, not just Pilates, all modalities. The number one lead gen tactic is referrals. So when you said people don't trust what's on the social and socials, what do people trust?Lesley Logan 13:56  They trust their friends.Julian Barnes 13:57  They trust people they know, people who they know, like, and trust.Lesley Logan 14:00  So here's the thing: if you are a new business right now, or you need people right now, if you're spending all of your time marketing yourself through stuff online and buying ads, that's one way to do it. And you will get people. I'm not saying that doesn't work, but you will get more people quicker if you actually tell the people who know, like, and trust you, whether they're clients or not, "Here's what my studio does, here's who we help, here's how we help them. Who do you know?" If you say, "Who do you know?" it opens a loop. You open a loop, people aren't likely to say, "I don't know anyone," because they'd have to think about that. But if you say, "Who do you know?" it opens this loop, and they start being aware of it. And if their friend's like, "Oh, my shoulder hurts," they go, "Oh, I just heard about the studio down the street." People will refer you people, and those are the people who actually come in, more likely than not, than someone who's just cruising the internet and filling out the contact form. Whoever fills out the contact form, honestly, it's whoever gets to them first and doesn't bug them.Julian Barnes 14:49  Let's take the people behind the scenes for a second. Before this call, we were chilling out in your backyard, and is it safe to say that we have some fundamental disagreements about how studios actually operate some things, right?Lesley Logan 15:27  I think that's okay, though.Julian Barnes 15:36  I wanted them to know that the things you and I agree on are the most important fundamental aspects of running a business. The things we disagree on, I say they're on the fringe, they're just a matter of choice. But this, having referrals, know, like, and trust that, it is tested over time.Lesley Logan 15:26  Yeah, I mean, it's so true. And also, it just makes it a lot easier on you if you need clients today. You opened the studio recently, or you hired a new teacher, or you opened some new classes, you need people to fill those seats today, you will always have a faster rate of transitioning them into clients if you're going to your community and the people who trust you, because they will talk about you, they will have a trust transference. If you are waiting for people to fill out your contact form, then it's like, well, they wanted you at 11:00 PM last night while they were watching someone on some TV show doing what they thought was Pilates, so they reached out, but now it's 8:00 AM or 9:00 AM in the morning and they're at work. Then it's like, "Well, I'm too busy this weekend," so you got to get people when they're excited. Lesley Logan 16:07  If you have a 30% conversion rate from the lead into coming in, that's great. I actually don't think that that's a terrible... I think if you have higher than that, you are doing great, but if you have lower than that, that's where I have concern. I feel like 30% feels very fair. Where I want you to really look at is from that, when they come in, if you have a lower than 30% conversion rate, you really do have an issue, because the numbers just get so small, and you're actually just wasting a lot of time. You're working really hard. And so I think this is where you, as an owner, need to look at what your onboarding experience is. How are you setting people up? Are you getting them with the right teacher? Are you the only person who's teaching them? Then it really is on you, what's going on?Lesley Logan 16:47  And this is where I think a lot of people make mistakes, because they try to sell Pilates, or whatever the modality is. People actually don't want to buy process; they want to buy the transformation, they want to buy the passion from you. And so this is where, if you're a studio owner and you're not the one who's doing these intro offers, they're going into a class, or they're going into another teacher's experience. You need someone who's got passion and actually can read the person, because you have to take what their goal is and what you offer and show how they get there. Nobody wants to hear, "Oh, you're going to buy the four-session-a-week package," because that's, no, that's a process. They want to buy in on the belief that you have that you can get them to where they want to go.Julian Barnes 17:24  You just said the magic word, and I don't know if people really heard you or want to go back. You said they want to buy the what, starting with the letter T?Lesley Logan 17:34  Oh, the transformation.Julian Barnes 17:35  Say that again.Lesley Logan 17:36  The transformation. They want the transformation, they want the end result.Julian Barnes 17:38  I like to say that there is no transformation without the transaction. There is no transformation without the transaction. So you have to ask the question, why are you here, and you have to actively listen to what they say, and then be prescriptive in your answer to the question. Okay, so you want X, Y, or Z. Great. Here's how you're going to get that: two times a week, three times a week. You're going to take this class, that class, this class, etc. You're going to give them a prescription, just like a doctor would give you a prescription, and tell them when they ask what does it cost, you reframe it. The investment for you to achieve your desired goal is going to be one of time and money. The time is twice a week or three times a week, and the monthly investment for that is going to be X.Lesley Logan 18:29  I agree so much, because if you can actually get them to understand that this is a tool to the transformation, and they can make that transaction, and you break it down, you can also be honest with them, and this is where trust is really built. Some people are going to come to you with goals that are not in alignment with what you do. If you actually tell them... for example, in Pilates in LA, every single person wants to lose five pounds, and it's like, "Well, here's what we know about science. Science would say, if you want to lose weight, it's a few different factors, and any fitness is part of the journey, but it's not the tool." The actual tool, especially if you're serving women, is: what are your hormones like? What are you eating? And then you can go from there. But if all you do is work out to lose weight, you might lose a couple pounds, you might change the metabolism you've got, but it's actually not going to get you to the goal. Lesley Logan 19:20  And so this is where it's really cool for people, and this is what I coach people on their first-time sessions, is find out what they're there for, and then tell them you can or can't help them. So I would always say, "Here's how Pilates is going to be part of your journey, here's what we can't do, but here's what we can do." First of all, most people are lied to so much, or sold a bunch of smoke and mirrors, that they actually will like that you told them that. They might not buy from you, they might go to someone else, or they might try something else and come back, because they actually believe and trust you. I really do believe in being authentic here. And then when you're teaching the sessions, you need to actually tell them, "Here's why I've chosen this exercise for you, here's why this exercise is going to hit your goals." That's what people don't do, they just keep talking about Pilates this, Pilates that. Pilates is now on every corner, so maybe that worked in the 1990s or might have worked in the early 2000s, but it doesn't work today. You actually have to say, "With my eye, I'm seeing your shoulder is doing this, and you have back pain, and so what I'm seeing is because of this imbalance, you're gonna have back pain until we get this balanced. So, here's these three exercises we're going to do, and they're going to help you with this." You have to actually tell them, take them behind the scenes. I like to say that their first sessions, their intro sessions, are like going to a buffet. They get to see all the different options, and you're going to talk about all the different options, and then you're going to prescribe them, like Julian said, like, "Hey, okay." First of all, I never say, "Did you like that?" You got to just go with confidence. You're like, "Thank you for letting me teach you," because that gives gratitude, it lets them know the session's over, and then you go into, "You said you wanted this. Here's how we're going to get there. Here's the process." Julian Barnes 19:20  Here's the roadmap.Lesley Logan 19:20  Yes. And then if they're like, "Whoa, that's too much for me." If you go through all the investment and all the time, and they're like, "That's more than I can spend right now," you can say, "I understand. We can take a little longer; instead of coming three times a week, we can do two times a week, or we can do this and this," but you have to actually help them find a way. I get it, some people don't work out, so that's not even the money, it's the actual going from zero times at the gym to coming three times. You're asking a lot, so this is where you have to be honest, and this is where I think our industry really needs a little kick in the pants, and a nice one. People that are with me a long time have heard me say this: if you aren't going to hold people accountable to their goals, you're going to become a to-do that they move around all the time.Julian Barnes 21:28  1,000%. And remember, they came to you. You didn't go find them.Lesley Logan 21:34  Yeah.Julian Barnes 21:35  Even if you did, even if you went to the local farmers market, you didn't force them to give you their email. Lesley Logan 21:40  Yeah.Julian Barnes 21:40  They gave you their email. They walked into the door. You have to ask them why they walked in, and you have to actually listen, so you can connect what they said with what you're going to say. You know what you're going to say, you know what your packages are. The question is, can you connect your packages to the goal they told you they want to achieve? It is not about giving permission, you are the person in the position of authority.Lesley Logan 22:09  Well, that's the thing. You just said you are the person in the position of authority, and that's where people don't see themselves.Julian Barnes 22:15  Retain your power.Lesley Logan 22:16  And so when people come to us, I have to constantly remind them that you're so worthy. If you have people who are late canceling and you're not charging them, I promise you, you're losing that client. That's not a client you want, by the way, but it's also you're losing that client because when push comes to shove. Julian Barnes 22:31  They're not committed. Lesley Logan 22:33  Right. When their budget has an issue, when something comes up, they're like, "Oh, I'm going to cancel my Pilates," because they're not actually seeing results, because you didn't hold them accountable to get results. I think this is where people really have to actually remember there is such a thing as you being in relation to them, and there is a camaraderie, but you're also the expert. They came to you, and the only way that they can exchange the energy is to pay you that worth, but you have to hold them accountable so that they get those results. And when you get them the results, that's why you don't have churn, that's why your churn is so low, and that's why you'll have clients for life. And by the way.Julian Barnes 23:05  We're gonna come back to that. Lesley Logan 23:05  Okay I just want to say, I think a lot of people go, "Oh, this person came to me, I hope they like me." You can't be like that if you want a business that actually works and doesn't stress you out at the end of the day. You have to actually have the authority, because you are the expert. They don't know.Julian Barnes 23:21  You have to be a little bit like Steve Jobs. Steve Jobs said you don't ask the customer what they want; you tell the customer what they need. None of us raised our hand and said we want a phone, remember the Blackberries and the Treos, and we want a contact management thing, we want to surf the web. No one said, "I want that." He presented it to us and said, "Here, isn't this cool?"Lesley Logan 23:45  Yeah, right. I think that's where, I understand some people's first-time sessions are in a group class. I would argue that that's a harder way to sell things. I would absolutely say, if you are a class-based studio and you want to have clients for life, you should have some sort of onboarding that allows them to be either on their own or in a very small group of other people who are also on an intro, so that you can actually find out why they're there and actually tell them how these exercises on whatever equipment you're teaching them actually help them reach their goal. Because if you just put them in a class with a bunch of other people, first of all, they get lost, and the experienced people get annoyed if the teacher keeps teaching to the newbie. You're going to lose people; they're going to start going, "I'm not getting challenged here, I'm going to this studio over here." So, I really do believe in an onboarding journey. And, of course, people are going to say, "Oh, this studio over here will let me in." Great, you should go to that studio that doesn't have any worries about you getting hurt and doesn't want your sessions to be personalized. No problem. I understand you want to get started. I actually believe in villainizing a little bit of the thing that you are not doing, so that you can actually tell people, "Here's why you wanted to work with me. Here's why you want to trust me, because I actually care about why you're here, and you're not just a number on my Reformer, you're actually a person whose impact I want. I want you to have the transformation you wanted." But I also think when they're in that first session, whatever it is, a week or a session, I really do think if you don't tell them what you're seeing in their body that's keeping them from the goal they want to have, you are missing out on an opportunity for them to understand how smart you are and how much of an expert you are. If you tell me that you want to have better posture and I'm seeing that your hip is up to one side, you have to tell people, "Oh, I noticed this, no wonder your posture is having problems. So here we're going to do these exercises." I always said this, but I think it's really where people miss out. This is where teachers keep it to themselves and they actually don't tell the client what they're seeing; they just pick exercises, but the person doesn't know why you're picking that. So, you have to peel back the curtain, so that they can see that you're in there with them, you're a partner in this journey, and you're gonna hold them accountable to hitting the goals they want, and then when they hit those, you're gonna set new ones.Julian Barnes 25:40  Right. All right, so let's talk about KPI number three: percentage of new visitors who purchase a membership or a bigger package. So we're talking specifically about people who purchase the intro offer, they finish the one week or the two week or the one month, whatever the intro offer is, they finished that. Did they pull out their credit card and make a second purchase? What should studios do, owners, and instructors do to increase the probability of a yes?Lesley Logan 26:11  I love this question so much. I'm going to take us back a little bit. So I want to go back to the intro offer. You need to pick an intro offer that actually fits the goals you need. If you need a lot of clients, the intro offer needs to be very simple, very easy. I wouldn't even give people two weeks, I think that is crazy nonsense. I also don't like free; I think you have to charge. It's very hard to go from zero to whatever you're charging. So, I would say if you need clients yesterday, you're doing a single-session intro offer with a very much hands-on experience, where someone is told, you find out what they need in an interview style, and then a concierge style at the end about what's going on. That's what you need. If you don't need a ton of clients, then your intro offer can be a little longer, and can actually be a higher need to say yes, meaning instead of doing a private session and the intro offer is $60 for one session, it might be $180 for three. That obviously is going to get rejected more, because it's a bit more. "I don't know if I want to spend $180 on you, I just met you, I don't even know you." But you don't need a lot of people, so you're like, "I only want the best to come through," right? So you really want to make sure you're picking that. Now, obviously, the higher the intro offer's time and money commitment is, the more likely you're actually going to have a second purchase if they do it in a condensed form of time. That's why I disagree with two weeks or one month, I really do, especially for in-person. I think you want to keep things quick, because when that dopamine high is happening, that's when they're more likely to buy. If it's three sessions that they can take over three weeks, good luck, because they only felt the high in the moment when they drove their car home, they actually didn't get the benefits. But if it's three sessions in one week, you're more likely to get that second purchase. You want people to feel the benefits, because let's be really honest: Joe Pilates has a quote that everyone likes to use, but they don't finish the sentence. "In 10 Pilates sessions, you feel different. In 20 sessions, you look different. In 30 sessions, you have a whole new body." But they don't finish it: "If you come three to four times a week, or your money back." That's what Joe said, that's what his ad said. If you're just coming to Pilates once a week, it'd be like trying to study Spanish once a week. I can recognize words, but I'm not going to be able to understand Bad Bunny, that's not happening. I have to do it multiple times a week, and science is there, no matter the modality. Unless you're doing something three or four times a week, you're actually not making a change.Julian Barnes 26:58  Well, that's the key, right? Earlier you said you're here for the transformation. The first step, I would argue, in the transformation is transforming your daily routine. What you just said is people need to adopt a new routine that says, "I'm coming on Tuesday morning, Thursday after work, Saturday morning." I'm committed to that change. See, hear these terms: commitment, investment, transformation. They need to commit. You need to present them with a prescription. You are more likely to be successful if you present a prescription that gives them the opportunity to adopt a new routine from day one.Lesley Logan 28:10  Here's the thing: you will sound more confident when you're talking with them if you're making them rise up to the occasion. It is understanding their intake forms.Julian Barnes 29:12  You're leading them to rise to the occasion.Lesley Logan 29:18  Yes. Here's the thing: are you more likely to come to the person who says, "When do you want to come in?" If you're someone who's listening who says, "When do you want to come in? Do you want to come in next week?" I'm going to tell you right now, your business is a hobby, and eventually the IRS is going to audit you, so that's not going to be good for you. You're not gonna be profitable. If you're telling people, "Hey, you should come, you're gonna come two times a week. I have 10:00 AM on Tuesdays and Thursdays, does that work for you?" That is me telling you. You're going, "Hmm, does it work for me?" But you're not, you're more likely to look at your calendar like, "When do I want to come in? Oh, next week actually feels really full. Now I can't come in," right? You want to actually tell people and prescribe people and have the confidence in what you're doing, and this is where I think a lot of people have a lot of fear. "Oh my god, they'll think I'm being rude." No, they won't. They're going to think that you're in control. This is a business. It's a business. Lesley Logan 30:06  And also, I don't want to waste people's money, so you can even say that. Look, here's the deal: if you're only going to come once every other week, this is kind of a waste of money. You shouldn't really do this; you could probably do something at home on YouTube. If you really want the transformation, you have to commit to it, and the commitment looks like this. That's where I would say, whether you do memberships or packages, I don't like unlimited, because that is craziness, you also can't prescribe people the times to come in. "If you want to hit this goal in the next three months, I recommend our three-time-a-week commitment. If that's too much for you, there's a two-time..." You have these things that people can choose, a journey, a path. If you're only gonna have one time a week, here's the deal: you can never miss, and I'm gonna need you to do homework, because the reality is, one time a week, if that's all you can afford time or money-wise, I get that something is better than nothing, but you gotta do something at home. Otherwise, it is a waste of your time and money, and I don't wanna waste your money. And when you talk like that with people, they're like, "Oh, this person really knows what they're talking about." When you ask them, "When do you want to come in?" a broken clock is right two times a day. You're going to get some people, but those are the type-A people who happen to be near you or close to you, and they kind of like you. You're not going to have a business where it's easy to predict how much money you're going to make month after month.Julian Barnes 31:15  Would you say that transformation requires the three C's? You need to change your routine, you need to be consistent about the changes you're making in routine, and you have to be willing to get rid of your comfort zone, get out of your comfort zone. Very little change occurs when you're comfortable.Lesley Logan 31:37  Oh, you know what happens: if you don't change, the world does, and you just actually get further behind. So I do think that... I love all those three C's, and I think that's really helpful for people. Here's the thing, the objections you're going to get are three. There might be some other ones, but these are the three I've heard teaching for a really long time, and I used to run nine studios for a high-end fitness company, so I have heard them all, which are: "I don't have the money." Guess what, everyone says that when they actually don't really want to tell you why they can't do it, or they didn't like it. It's an easier thing. You're not going to go show me your wallet, right? So, "I don't have the money," and "I don't have the time." This is one for people who want change, but they're afraid of leaving their comfort zone. So, this is where you actually have to have a speech ready in hand. "I get that. I'm a very busy person. Here's what we're going to do: we are going to pre-schedule your sessions for the next month, so you can schedule your whole life around it. How about we start two weeks out, because it's a little easier? Two weeks out, it's not overwhelming. We're going to schedule your whole life around it, and because of our cancellation policy, you're going to cancel your friends over this, and you're actually going to get the transformation." Or they have to "think about it." If they have to think about it, there's a couple things going on. You weren't good enough at making sure they understood how what you're doing is going to help them with their transformation. You didn't get an honest goal out of them, or you actually didn't tell them how you're going to get there, so they're kind of in, but they're not sure. Or you have way too many offers. If you have too many offers, "I don't know what to do. If I see we have these packages, and we have these packages, we have this class over here, we have this class over here..." It's too confusing for me, and I have to think about it. You want things to be very easy for people to make a yes. And so, if they have to say, "Oh, I have to talk to my husband," that is also a way of saying, "I don't have the money," or "I'm not sure," because most women have the ability to spend the money on what they want. The first time I ever heard this as a brand new teacher, I said, "No problem. If your husband has any questions, here is my number. Remember, these are the goals we talked about, here's how we're going to get there." And if you want me to chat with him about how this is going to work out, I'm happy to do that. Guess what? He came up to my studio the next day and he said, "My wife can come as much as she wants, whatever she wants, she can come as much as she wants. I just want her to be happy," right? Most of the time it's not the husband; it's that she was not sure if she was worthy of the commitment, and we have to hold space for that. But if you can actually think of the objections you have, and then come up with your responses ahead of time, you're gonna come off more confident when they have those. And then guess what, they can go think about it. Okay, great. "I'm gonna reach out next week, I'm gonna reach out tomorrow, I'm gonna call back on the follow-up. Is that okay with you?" You'd be surprised how many people come in if you follow up.Julian Barnes 34:04  Now, here's one of the areas where we may disagree. I agree with everything you just said. Sometimes it's okay to say, "We may not be for you."Lesley Logan 34:13  Oh, we're not going to disagree on that. I love that.Julian Barnes 34:17  I hear you. The three objections: don't have time, can't afford it, not sure. Okay, I hear you. We may not be the right place for you. We are the place for people who are willing to make a commitment to the transformation they seek. We work with people who are committed. We work with... and then whatever's in your community, you know, describe them. They might be business owners, executives, presidents of corporations, whatever is in your tribe, in your community. We work with the best of the best. If you want to be part of that, we'd love to have you, but I get it, we may not be for you, and that's okay. Lesley Logan 34:56  That's okay. Julian, I love this, because I just coached someone today, and she was talking about, "Oh, they got sick and they couldn't do this, and now they're good there." I said, "You should fire them as clients, they're not good clients." In fact, I would call that dirty money. Every single teacher out there who's taking clients who just come in willy-nilly, that is dirty money. It's actually never going to get you good referrals. There's certainly not gonna be a walking billboard. The best advice I ever got when I first started teaching Pilates, best advice, a teacher took me aside on my first day, and he goes, "Get one client and make them obsessed with you. You focus every energy and everything you have on that one client, and you will have clients for life." And he's not wrong. I was gifted a duet session from a teacher who was moving, and I took that to heart. They're like, "We can't come next week." I'm like, "Oh, well, I'll see you... let's go with an extra one this week. Gotta make it up."Julian Barnes 35:43  Exactly right.Lesley Logan 35:44  And they're like, "What? We don't do two in a week." I'm like, "Well, you're missing next week. I'm not gonna wait two weeks to see you. What change are we gonna have? We gotta do this." They never miss a session. Guess what? Within two weeks, I had two of their friends from their building, right? Because I was like, "If you want to work with me, this is how often you have to do this." And here's the thing: when you tell people, "We might not be for you," one, some people will rise to the occasion because they don't like to be rejected, and two, you're leaving space for someone who's going to actually add to the community and make your business successful. And, by the way, more importantly, you're going to make an impact on them, because it's not fun to teach people who are not committed it's, actually exhausting.Julian Barnes 36:18  I know you believe in karma.Lesley Logan 36:19  I do. Julian Barnes 36:20  Right, as we sit in a room full of crystals everywhere.Lesley Logan 36:24  Some people, I'm wondering when their karma is coming. I'm just gonna say.Julian Barnes 36:28  So you have to be confident enough that the universe will present you what you need when you need it, and that confidence is really tested when you have some financial needs and the wrong client walks in. You have to be confident enough, both in your own abilities and that the universe will provide for you the right way. You have to be confident enough to say no to the wrong person, so you keep space open for the right person, as you said, and you have to be confident that the universe is going to bring that right person to you.Lesley Logan 37:12  Yes. Well, and.Julian Barnes 37:13  But it's not going to always be on your schedule.Lesley Logan 37:15  No. And that... well, that's here's the thing, we've been talking about these different leads, you actually don't get to decide when people are going to finally come in the door. So you have to make sure that whatever you're doing is making sure it's put in front of them and reminded in front of them, and they're reminded again until they're like, "Oh, I'm finally ready." We actually don't get to decide when they come in the door, but once they're there, we absolutely can say, "You're in my house, and in my house, this is how we do things," right? Like my house, you can leave your shoes on, we got a dog, he goes in and out, this is a desert, we're fine, but some people's houses, the shoes go off. I was just at a friend's house who's in the Pilates industry, and he's like, "Yeah, you take your shoes off," and we went upstairs, and he's like, "Oh, there's a deck, put these slippers on," and I'm like, "Oh my god, there's so many rules!" But guess what, it's his house. Those are the rules of participating in his world, and so I would just say it's okay to have these rules. It really helps people understand the boundaries, and it will make for better clients who are more consistent, and guess what, they will go back to the best way to get clients: refer you better clients.Julian Barnes 38:15  Great. So now, how do we keep them? How do you recommend that your clients act in such a way as to increase lifetime value? First of all, what is lifetime value? Second, why is it important? Third, how do you increase it? What is it? Why is it important? How do you increase it?Lesley Logan 38:34  So you can correct me. I'm going to do a simple lifetime value with clients: like if you have clients for two years, how much money do you often make off them? And getting an average of a lifetime value really helps you understand how many clients you really kind of need for your business to predict or project what you want to make. You want to make a million dollars for your studio, and your average lifetime client is X. Then you need 25 of those clients to get there, right? So it really helps you understand the business you're going to have. And our businesses, we have a really amazing lifetime value of a lot of our clients. It's kind of insane for our membership bases that are online, what they are, and so once we know those, it really helps us understand how much money are we going to spend marketing, right? Especially if you're an on-demand business or membership basis.Julian Barnes 39:12  How much you're willing to invest in marketing.Lesley Logan 39:14  Yes.Julian Barnes 39:14  If you know that your member is paying you 100 bucks a month, which is 1,200 bucks a year, and they have an average tenure of two years, then you know that you have about $2,400 for every client.Lesley Logan 39:27  Yeah.Julian Barnes 39:28  So now you back, that's not even that's before profit.Lesley Logan 39:30  Yep. Okay. Yep.Julian Barnes 39:32  Now you back that down and back that out and say, "Well, how much am I willing to invest by an acquisition cost? Am I willing to invest $100 to make $2,400? Sure. Am I willing to invest $2,000 to make $2,400? Not so much."Lesley Logan 39:32  There are people who will do that, and I think they're crazy.Julian Barnes 39:33  So you know that number because you want to know how much you want to invest.Lesley Logan 39:37  Yes, and it's really important, and it really does take time to get that value if you're a brand new studio. This is going to be something. Julian Barnes 40:00  6 to 18 months, minimum. Lesley Logan 40:02  So it's really important. What was the second two questions?Julian Barnes 40:06  That's what it is. How do you keep your members with you for two, three, four years? How?Lesley Logan 40:14  Okay, so first of all, this is going to sound crazy. If your value system doesn't include commitment and consistency, you've already started your business off on the wrong foot for a long-term lifetime value of a client. You have to actually have in your value of your business, "We want committed or consistent clients." What are we going to do? It's part of our value system to make sure that happens. Maybe that comes from communication, maybe that comes from transparency, maybe that comes from responsibility, maybe that comes from community, but you have to decide in your value system how you're going to get there from the get-go. Because everything in your value system dictates how you make decisions on who you hire, what services you offer, what days you're open, all that stuff, right? Second thing is, if you're not making sure your clients are consistent, if you're just letting them cancel and there's no fees, they're not committed. Guess what, they're going to eventually go somewhere else, because no one's making sure they show up.Julian Barnes 41:11  The word there you're looking for, I think, is accountable.Lesley Logan 41:14  Yes.Julian Barnes 41:15  Accountable. You have to hold your clients accountable to the prescription for the transformation that they said they want. You didn't tell them what they wanted; they told you what they wanted. You told them how to get it.Lesley Logan 41:29  Yeah, exactly. So, I think this is where people are afraid they'll lose clients if they uphold a cancellation policy. Nope, you'll lose them because you didn't. Now, you might lose them in the beginning, like, "This is too harsh." Great, this is not the studio for you. That studio on the street is in charge, go there. I don't know if you'll get your goals, but you won't be charged for not showing up here. You said you wanted to do this; I held a space for you, right? It's really important. And you'll say it in your own words, but I promise you, I promise you, I had clients when I was in LA... I taught in LA for 12 years. I was there for 14, taught 12 years in LA, and when COVID hit, I still had more than half of my clients from the first year I started teaching.Julian Barnes 42:08  How? What did you do to maintain that LTV?Lesley Logan 42:12  Aside from my boundaries, if I traveled, there was a teacher coming into their space at their exact same time, so their schedule didn't change just because my schedule changed. I think this is really important: no matter the size of your space, you've got to have backups or a backup policy in place, so that you can get sick, have to travel, or have a baby, and make sure that they're taken care of at the schedule that they committed to, because it's really hard for them to move their schedule, right? Second thing, if you're not reinstating what they're getting from you, you think that they're mind readers, they're not, right? So, you have to remind them how far they've come, how close they are to their goal. "Oh, you've hit this goal, where are we at now?" You also need to actually... they talk so much, they are nonstop, they think you're their therapist. If you're not listening to the things they're saying they're going to go do with their family, "Oh, you're going to go hike such and such volcano in Europe? Okay, we're going to add some exercises in to make sure you can do that. Oh, you want to start running a marathon? Okay, we got to do these things to help keep your hips open, otherwise your back's going to hurt." You need to hear the things that they're saying they want to do with their kids, their family. You have to insert yourself. Julian Barnes 43:15  You have to listen. I'm hearing you say, 'Listen, listen.'Lesley Logan 43:17  And what do most teachers do? This is the thing, I say this, the industry is having an amazing moment right now, but I promise you, right now, because all the teachers are focused on cues, and all the students are focused on how many people are in the class, you are going to see the pendulum swing the other way. Because people are not there for your cues; they're there for the transformation. And if you're not looking with your eyes at what their body is doing, you don't know what cue you need. You have to see what they're doing, and then give them the correction that they need in that moment. And because we have different learning styles and things like that, you can't... I'm sorry, you can't have memorized cues. You have to learn how to be present, and be present to listen to what they're saying when they're leaving. What are they saying? "Oh, you know, my sister's coming to town next week." Guess what I'm saying: "Oh, is your sister coming with you to class? Do we need to reschedule your sessions?" Because if you can start to train them, then they're never missing, they're getting the consistency. But you have to know that their goals are going to change with their life. My clients, 12 years long, I mean, it's amazing what height we got out of them, and they're older. So I think it's really important for people to actually remember that the impact you want to make is there if you listen, and they'll stay because you keep reminding them how Pilates is part of their life.Julian Barnes 44:32  And so churn, to wrap it up, LTV and churn are related. You want your LTV to be high so they stay with you for many years, and you want to reduce your churn, which is the percentage of clients or members who leave your studio. What are some of the best practices that studio owners can implement to minimize churn?Lesley Logan 44:53  So, I think this is where, if your business is based off waitlists and 12-hour things, and hoping people cancel so they will get off the waitlist, you're actually going to have churn. I actually think this is where we have to really think about who we're trying to serve and how we're serving them. And I would really make sure that your clients are able to be part of the journey of the growth of your business. They should be part of it, celebrated, reminded that they're there. They always need to have a name. Every single person, whoever you hire, no matter how big you get, if they are not saying people's first names, and also following up, "Oh, you've been gone for two weeks because of X surgery. How are you doing? Yes, we paused your membership, but..." actually check on them. "Oh, I don't want to bother them." Oh my god, they won't respond if you're bothering them! We have to actually stick around and be in people's lives, and follow up and remind them that they matter and that they're missed. And if you have any teachers who are not remembering people's names and not remembering that they've been gone, you're going to have a churn problem. I think the reason why my businesses have grown, even in coaching people, and that we have people who've been with us since day one, is because we constantly remind everybody who the OG people were. These people are here; they've been with us for the long haul. They remembered us when it was small, but they're being introduced to the new people when it's bigger, and they're feeling that they're part of a community. I think people forget that people, at the base of everything, just want to belong. And if you're not able to look them in the eye and remember their name and introduce them to somebody else, they're going to feel unseen at some point. So I really do think that churn is reduced when you see people as a human being.Julian Barnes 46:27  So, I have a bonus question for you which is, right in your wheelhouse as a veteran instructor, more like a comment for you to reply to, from the very beginning of this conversation, you haven't used this word, but it's my takeaway of what you've been saying: impact. We talk about how people want transformation. Talk about how do you convert from lead to first-time visitor? How do you convert from first-time visitor to second purchase? How do you keep them a long time? How do you minimize churn? To me, the answer is impact, and what we, at BFS, don't focus on front of house, we're not Pilates instructors, but you obviously are. And so what I like to remind people, and I'm going to ask you to elaborate, I like to remind people none of the processes, none of the systems, none of the messaging, none of the stuff matters if you're not delivering fire classes each and every time. Agree, disagree, assess?Lesley Logan 47:29  Oh, I agree. I also think it's really interesting because I come from this as a classical Pilates instructor, but I coach a lot of contemporary-based Pilates. So my fire classes on the Reformer always start with footwork and probably end with the same exercise. So, when you say fire classes, I think it's really important that I say.Julian Barnes 47:47  I want to say impact. The classes have to deliver impact.Lesley Logan 47:50  Yeah, they have to. Well, I'm saying I'm agreeing with you. I'm also saying you don't have to be someone who's recreating the wheel every time, but people have to feel so different than when they walked in the door, because if they feel the same, then they're not coming back. This is a nice hobby that they have, you fit the thing, but as soon as road construction's up or their job goes across town, you're out of it. Here's what I know about being a teacher for so long in LA: people would drive across freeways to stay with the same teacher because of the impact. Why would they do that when there's a studio... it's LA! There are, and by the way, it's LA, like New York, the best Pilates instructors in the world are in these places, and they're going across town. Why? It is because of the impact. And I think this is where people lose their confidence: they see other people doing things and go, "Oh, I should do that, too. Everyone's Reformers are beige now; I should do beige. Everything is this." No. What is it that you said you would give people, and what is it that they want? And if you can stay clear on that and keep understanding what their new wants are, you will have them for life.Julian Barnes 48:59  This goes back to something you said earlier today: take one client and give everything to, say that again, you said?Lesley Logan 49:07  Take one client and you make them obsessed with you, and then you'll have clients for life.Julian Barnes 49:11  Okay, so unpack that, because I think you're talking about how do you make them obsessed. To me, that sounds like you're saying give them 110%, teach the best class every time, you are the best.Lesley Logan 49:38  It goes back to accountability. I'm going to give 110% in every session, but you have to show up for the sessions, and it's a two-way street, I'm not in your body, right? So you got to make sure that they feel like they can trust you to tell you what's going on, but they have to show up

When James Reinhart walked into a Cambridge consignment store with a bag of business school clothes in 2008 – a J.Crew cashmere sweater, a Brooks Brothers coat – and was told they had no resale value, he didn't accept the answer. "I can't believe this cashmere sweater is worth zero," Reinhart tells Ken. That moment became Thredup. Sixteen years later, the company he co-founded as a broke ex-teacher earning $24K a year is a public marketplace approaching $400M in annual revenue, with 25M+ items sold this year across 35,000 brands.In this episode of The Retail Pilot, Ken sits down with James Reinhart – Co-Founder and CEO of Thredup – to unpack how a former 8th grade teacher built one of the most operationally complex companies in fashion. They explore the founding story, the "Netflix of shirts" pitch, the unit economics driving 80% gross margins, the Resale-as-a-Service partnerships with J.Crew, Athleta, Steve Madden, and Cotopaxi, the peer-to-peer launch competing with Poshmark and Depop, and the 4-day work week that became permanent.In this episode you'll learn:How a Cambridge consignment rejection and a J.Crew cashmere sweater became the genesis of ThredupWhy the first year ran on $70K with 7 employees – and why Boston VCs passed before Silicon Valley said yesThe "Netflix of shirts" original pitch – and why it was a "terrible business" that taught them everythingHow Thredup hit ~$400M in annual revenue and a 25% YoY increase in active buyersThe KPIs James actually tracks: contribution margins, LTV to CAC, and units per hour throughputThe supply-side strategy: why dominating sellers is the playbook (and what Airbnb, OpenTable, and Spotify taught him)Resale-as-a-Service: how J.Crew, Athleta, Steve Madden, and Cotopaxi power resale with ThredupThe direct listings launch: how Thredup is competing with Poshmark and DepopInside Thredup's distribution centers: hundreds of thousands of items processed daily, 1M+ photos a dayThe Dallas warehouse: 4 football fields, 4 stories high, 10M items, $600–700M in throughputHow AI is powering search, discovery, and Pinterest-board-to-shop curationThe 4-day work week experiment that never ended – and the sabbatical and maker day policies before itWhy Thredup went public – and why James thinks it made the company "so much better"This episode is for you if: you're a founder building operational moats, a retail operator exploring Resale-as-a-Service, an investor tracking unit economics, a brand leader weighing circularity, or an HR leader curious about the 4-day work week.Subscribe to The Retail Pilot for more conversations with retail leaders shaping the future of commerce.If you missed our last episode, where Denise Incandela unpacks Walmart's fashion transformation, be sure to tune in.Connect with Ken:-Follow Ken Pilot Ventures on LinkedIn, Instagram, and YouTube. Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode of the Ecomm Breakthrough podcast, host Josh Hadley shares his strategic framework for approaching major sales events like Amazon Prime Day, Black Friday, and Cyber Monday. Rather than chasing short-term profits, Josh advocates using these events for customer acquisition through aggressive discounts on front-end products. Using Athletic Greens (AG1) as a prime example, he illustrates how maintaining a cohesive brand promise drives long-term success. Josh also emphasizes the importance of the 3:1 lifetime value to customer acquisition cost ratio as the key metric for sustainable e-commerce growth.Bullet Points:Strategic approach to major sales events (Amazon Prime Day, Black Friday, Cyber Monday)Importance of customer acquisition over short-term profitsUse of aggressive discounts on front-end products to attract new customersCase study of Athletic Greens (AG1) as a successful brand exampleFocus on maintaining a cohesive brand identity and promiseEmphasis on understanding and optimizing customer lifetime value (LTV)Recommended LTV to customer acquisition cost (CAC) ratio for scalable growthImportance of thoughtful product packaging and messaging for customer engagementCaution against short-term gimmicks that can damage brand trustStrategies for using sales events to clear excess inventory and enhance brand equityTimestamps:00:00:00 Approaching Major Sales EventsThe host discusses different strategies for sales events like Prime Day, Black Friday, and Cyber Monday for e-commerce brands.00:00:52 Introduction to the HostJosh Hadley introduces himself, his e-commerce experience, and the focus of the podcast on building a true brand.00:01:48 Defining a Real BrandA real brand sells a promise to a customer, not just products. The host uses Athletic Greens (AG1) as an example.00:02:52 AG1's Brand Promise StrategyHow AG1 uses a starter kit to introduce customers to their brand promise of convenient health and wellness.00:03:54 Prime Day as Customer AcquisitionThe primary goal of Prime Day should be front-end customer acquisition, not short-term profitability, to build an ecosystem.00:05:57 The Importance of Customer Lifetime Value (LTV)Focusing on the long-term LTV of a customer and the 3-to-1 CAC to LTV ratio for sustainable scaling.00:07:51 AG1's Customer OnboardingAG1's starter kit includes materials to onboard customers into their ecosystem and encourage repeat purchases, building long-term trust.00:09:04 Long-Term Brand Building vs. Short-Term TacticsThe best brands focus on a 3-5 year time horizon, building trust through repetition and delivering on their promise.00:11:06 Creating a Cohesive Brand EcosystemBrands should have a lead offer that introduces customers to an entire ecosystem of products delivering on a single promise.00:13:22 The Two-Pronged Strategy for Sales EventsUse aggressive discounts on acquisition products to attract new customers and use the event for liquidating excess inventory.Links and Mentions:Tools and Websites"AG1 (Athletic Greens)": "00:01:48""Expandify": "00:07:00"General Concepts"Lifetime Value (LTV) Ratio": "00:05:57"Recommendations"Front End Acquisition Offers": "00:13:22""Liquidation Offers": "00:13:22"Transcript:Josh Hadley 00:00:00  One of the biggest topics that's always up for debate this time of year is, hey, how should I approach Prime Day? Should I be aggressive giving out a bunch of discounts? Should I turn off my PPC campaigns and just maximize profitability? Should I actually increase my prices and not decrease them? So I just ride the high of all the traffic that's going to Amazon? Well, today I'm going to be diving into how I'm going to be approaching Prime Day moving forward. And this also includes Black Friday, Cyber Monday as well. Welcome to the Econ Breakthrough podcast I'm Josh Hadley. I've scaled my own ecommerce brand from 0 to 8 figures, and I'm actively building towards nine figures in sales. This podcast is where I document that journey and share the systems, the strategies, and the lessons learned in real time so that you can learn what actually matters and scale your own business. Who am I? My name is Josh Hadley. First and foremost, I'm a man of faith. I'm a husband to a beautiful wife and the father of four children.Josh Hadley 00:00:52  I've been selling in the e-commerce space for over a decade, doing over $20 million in annual revenue, doing multi-millionaire on other sales channels such as Amazon, TikTok, Shop and Shopify, and also the host of the number one e-commerce podcast for business strategy. And that is Ecomm breakthrough. Today, I want to share with you our mindset of how we're approaching Prime Days moving forward. This also includes how we're going to be approaching, Black Friday, Cyber Monday, and what some of the best brands out there in the e-commerce space are doing. I think that this is game changing because this kind of piggybacks off of what I've talked about in the past, which is, are you actually building a true brand, or are you just trying to sell products on Amazon, or are you just a product brand that's just slapping their brand name on a bunch of different random products that don't have a whole lot of cohesion? If that's the case, you probably don't want to listen to the rest of this podcast episode because it's not going to be relevant for you.Josh Hadley 00:01:48  This is going to be for those sellers that are actually trying to build a real brand. And what does a real brand mean? It means you're not just selling products, it means you're selling a promise to a customer, and then you're actually able to deliver on that promise to a customer. Now, one of the best examples that I want to dive into is aji one. And aji one does an excellent job of this on Amazon because they know exactly who they are as a brand. You don't just see Aegon all of a sudden coming out with, hey, now they're selling socks. Aegon supplements is not coming out with, you know, iPad covers or cell phone cases or anything like that. They're not an opportunistic, you know, product business. Instead, they are actually a brand trying to serve a very specific target market and customer delivering on the promise of, hey, if you come to us, we will provide you with the fastest, easiest way to get all of your vitamins and minerals in a very efficient way so that you are living your best life, that you are living, you know, in an optimal health environment.Josh Hadley 00:02:52  Okay. That's their brand promise. Now, are they actually able to deliver on this promise. And so ultimately, I share with you this example because this is what's going to be kind of set the foundation for why you're going to execute prime days and all of the big deal days like Black Friday, Cyber Monday in a new framework. So with AG one, one of the things that they do knowing their brand promise is how do I introduce people to our products to let them know, hey, they're tasty, they're easy, they're convenient, and hopefully you feel better while you use these. That's their brand promise. Okay, so how do they do that? Well, they have a seven day starter kit that they sell on Amazon. Now. They also sell some of their other SKUs on Amazon as well. But one of their key things and I just pulled it up. They're doing over 2000 units a month just on their one supplement, ...

Ledn Co-Founder Mauricio Di Bartolomeo joins Natalie Brunell for a first-time announcement: Tether's tokenized gold (XAUt) is coming to Ledn — the first step toward gold-backed loans later this year. He answers the Bitcoin purists on adding gold, breaks down Ledn's first S&P investment-grade bond backed by Bitcoin loans, and gives a firsthand account of Venezuela after Maduro's capture.  Topics we cover: XAUt tokenized gold (real bars in Tether's Swiss vaults) coming to Ledn, with gold-backed loans later this year Inside Ledn's first S&P investment-grade bond backed by Bitcoin loans — and how the ABS market could scale Bitcoin credit toward $1 trillion Mauricio's answer to Bitcoiners who don't like credit products or investing in other assets Natalie's experience taking her first Ledn loan: https://youtu.be/xD3ZoZ2woPk?si=ix0HKnD85hqMTokU Why Ledn caps loans at 50% LTV, and how auto top-off protects borrowers from liquidation His read on "seller exhaustion" and why he expects a summer price come-back Venezuela after Maduro's capture — and the crackdown on its illegal gold mines Follow Mauricio Di Bartolomeo on X https://x.com/cryptonomista and sign up for Ledn at ledn.io/natalie to get .25% off your first loan. ---- Order Natalie's new book "Bitcoin is For Everyone," a simple introduction to Bitcoin and what's broken in our current financial system: https://amzn.to/3WzFzfU  ---- Have you downloaded SPEED WALLET yet? It's my go-to Lightning wallet — send, receive, and swap Bitcoin, stablecoins, and digital gold in one app. Run a business? Speed powers Bitcoin payments for Steak 'n Shake, and it can do the same for you. Download at www.speed.app/natalie and use code COINSTORIES10 for 5,000 free sats after your first transaction. ---- Ledn is the global leader in Bitcoin-backed loans, issuing over $10 billion in loans since 2018, and they were the first to offer proof of reserves. With Ledn, you get custody loans, no credit checks, no monthly payments, and more. Get .25% off your first loan, learn more at https://www.Ledn.io/natalie  ---- Abundant Mines is a fully-managed Bitcoin mining in the U.S. You own the miners. You keep 100% of the Bitcoin. Voted #1 mining company by peers. Get 1 month of free hosting: AbundantMines.com/Natalie ---- Natalie's Bitcoin Product Partners: Block's Bitkey Cold Storage Wallet was named to TIME's prestigious Best Inventions of 2024 in the category of Privacy & Security. Get 10% off using code STORIES at https://bitkey.world/STORIES Master your Bitcoin self-custody with 1-on-1 help and gain peace of mind with the help of The Bitcoin Way: https://www.thebitcoinway.com/natalie  With BitcoinIRA, you can invest in bitcoin 24/7 inside a tax-advantaged IRA. Choose a Traditional IRA to defer taxes, or a Roth IRA for tax-free withdrawals later. Take control of your future with BitcoinIRA: https://www.bitcoinira.com/natalie  ---- Natalie's Upcoming Events: Join us for the biggest Bitcoin conference in Europe at BTC Prague this June 10-13 with a keynote from Michael Saylor, Code HODL for discounted passes: https://btcprague.com/  The best time to plan for Bitcoin 2027 is right now. Early bird tickets are live — grab the lowest pricing available and use code HODL for 10% off: https://tickets.b.tc/event/bitcoin-2027?promoCodeTask=apply&promoCodeInput=HODL  ---- Extra Services to Consider: Protect yourself from SIM Swaps that can hack your accounts and steal your Bitcoin. Join America's most secure mobile service, trusted by CEOs, VIPs and top corporations: https://www.efani.com/natalie   Ditch your fiat health insurance like I did four years ago! Join me at CrowdHealth: www.joincrowdhealth.com/natalie  ---- This podcast is for educational purposes and should not be construed as official investment advice. Ads in this episode are baked-in and may reference promotions or offers that are no longer available at the time of listening. ---- VALUE FOR VALUE — SUPPORT NATALIE'S SHOWS Strike ID https://strike.me/coinstoriesnat/ Cash App $CoinStories #money #Bitcoin #investing

What happens when affiliate marketing is no longer just SEO, and media buying becomes a core part of user acquisition strategy?Lee-Ann Johnstone sits down with Kamila Łuksza-Szpyt, Managing Director and Marcin Kumięga, Director of Business Development at Voluum to discuss how iGaming and affiliate programs are shifting away from single-channel dependency and into a multi-layered acquisition model driven by affiliate media buying strategy, AI, and real-time optimisation.For years, SEO affiliates and review sites dominated acquisition strategies. But that model is breaking down under pressure from AI search, rising traffic costs, and changing user behaviour. The result is a major shift: brands are now forced to rethink what “affiliates” actually mean, and expand into broader user acquisition strategies.Kamila and Marcin break down what is really changing inside the industry; traffic diversification and testing budgets to tracking, attribution, and why many programs fail in their first 30–60 days of media buying.Affiliate Media Buying Strategy: Key Talking Points Why SEO-only affiliate strategies are losing visibility in iGamingHow AI search and Google AI Overviews are changing traffic distributionWhy media buying is becoming a core user acquisition channelWhy data tracking and technical setup are critical for successHow AI is changing optimisation and reporting workflowsWhy affiliates and media buying should not be treated as competing channelsThe role of attribution in connecting campaigns across the funnelWhy iGaming Is Moving From SEO to Multi-Channel AcquisitionThe traditional iGaming model relied heavily on SEO affiliates, comparison sites, and review pages to drive traffic. That model worked because search behaviour was stable and predictable.Kamila and Marcin explain that this is no longer the case. AI-driven search, Google AI Overviews, and shifting consumer behaviour are reducing organic visibility and pushing brands to rethink their dependency on SEO.At the same time, media buying channels such as push, pop, native, programmatic, and paid social are opening up at scale. This creates a wider, more competitive acquisition environment but also a much larger opportunity pool.Instead of relying on one predictable funnel, brands now operate across multiple fragmented touchpoints, making diversification not optional, but necessary.The First 60 Days: Where Most Media Buying Strategies FailOne of the strongest insights from the episode is how many programs fail early due to poor setup and expectations.Kamila highlights two consistent issues:Brands expect fast ROI without proper testing phasesBudgets are either too small or too widely spread across traffic sourcesMarcin adds that another major issue is mindset: many operators still treat media buying as a replacement for affiliates rather than a complementary user acquisition channel.The reality is that successful campaigns rely on structured testing, proper tracking setup (UTMs, postbacks, attribution), and a clear understanding of what success actually means before scaling begins.Without this foundation, optimisation becomes guesswork rather than strategy.Listen to Learn More About Affiliate Media Buying and AI Why SEO alone is no longer a sustainable acquisition strategyHow AI is reshaping both traffic and optimisation workflowsWhat brands consistently get wrong in the first 30–60 days of media buyingWhy tracking infrastructure is critical for performance marketing successHow to properly structure testing budgets across multiple traffic sourcesTimestamps to Go Direct[03:22] Why AI search is reducing organic traffic[06:55] Biggest mistakes brands make when starting media buying[08:55] Why tracking and technical setup determine success[10:58] Funnel differences between SEO and paid media[15:00] Budget allocation and traffic source strategy[25:50] How AI is changing media buying workflows[32:15] Real-world success case: +30% conversion rate uplift[36:54] Rapid fire: AI, LTV, and scaling mistakesCall to ActionMedia buying is no longer treated as a side experiment by many affiliate programs. It is becoming part of a broader user acquisition strategy, sitting alongside SEO, partnerships and other performance channels.Kamila and Marcin from Voluum break down exactly how brands can approach this shift with structure, testing discipline, and the right tracking infrastructure to avoid costly early mistakes.If you're working in affiliate marketing, user acquisition, or performance media, this episode shows what is changing right now — and what you need to fix before scaling.Sign up for the Affiverse Newsletter at affiversemedia.comAlready subscribed? Share this episode with any affiliate, operator, or affiliate manager working to build trust in online gaming.Subscribe to the Affiliate Marketing Podcast on Apple PodcastsSubscribe to gain insights into scaling campaigns with accountability, sensitivity, and trust, even in the era of AI and automation.Click here to rate and review, scroll to the bottom, tap to rate with five stars, and select "Write a Review."Send me a text with your questions

Tori Spelling (Beverly Hills 90210, Saved by the Bell) joins us this week for a warm, sarcastic, surprisingly vulnerable conversation about growing up as Aaron Spelling's daughter and the lifelong instinct to overcompensate to prove she belongs. Tori opens up about sneaking into the 90210 audition under an alias, being paid less than a guest star while being a series regular, the bittersweet timing of conceiving her oldest a month after her dad passed, and why Shannen Doherty's death cracked her open in a way nothing else had. We also get into co parenting after 18 years of marriage, dating with five kids, and her plan to build her own entertainment empire. Thank you to our sponsors:

Martin Matejka is the CEO of Firefish, a company which offers a platform where BTC holders can connect with fiat borrowers in order to achieve the ”never sell your bitcoin” status. In this episode, we talk about how these BTC-backed loans work, and also pursue a more philosophical conversation about the purpose of Bitcoin and whether or not it's currently achieving it. Sponsors: Proudly sponsored by Orangerock.com: Trade Without Limits Orangerock is the pro trading terminal that fits in your pocket. Perps and spot, instant cross-chain swaps, and a self-custodial wallet. Trade crypto, stocks, and commodities with up to 40x leverage. Your keys, no surveillance. Get app: https://go.orangerock.com/bitcoin-takeover Sideshift, the place where you can exchange your stablecoins for unconfiscatable, free market money: https://sideshift.ai LayerTwo Labs, creators of BIP300 and builders of the Drivechain. Now they're hard forking Bitcoin to create Ecash too: https://ecash.com Cake Wallet, your privacy-friendly self-custody companion. Enables silent payments, PayJoins & Lightning for Bitcoin. Also supports Monero, Zcash, Zano & more. Available on desktop & mobile: https://cakewallet.com Time stamps: 00:01:14 Intro & sponsors: meet Martin Matejka of Firefish 00:02:11 "Making Bitcoin lending right this time": BlockFi & Celsius PTSD 00:02:53 How the loan marketplace works in a nutshell 00:03:36 The book: "Bitcoin, the Ultimate Collateral" 00:04:31 Why Bitcoin as collateral vs. digital cash 00:05:17 The Elon Musk playbook: borrow, don't sell 00:06:55 "Once I stopped seeing Bitcoin as an investment, life got better" 00:07:24 Being short fiat: the mortgage mindset 00:08:24 Vlad's pushback: spending fuels the system & miner fees 00:09:35 Liquidation risk & timing loans to the market cycle 00:12:14 Staying safe: 50% LTV and "a machine gun in your hands" 00:13:35 Coming soon: loans with no liquidation mechanism 00:15:17 Why Bitcoin-backed loans are still too expensive 00:16:00 Scaling up: 27,000 users, $160M loans, 4,500 BTC 00:17:05 "Almost as much Bitcoin as the Lightning Network" 00:20:22 Why he founded Firefish: a finance guy's contribution 00:21:38 Firefish explained simply: the marketplace model 00:23:12 The tech: escrow, presigned transactions & DLC-like logic 00:24:41 The "zombie apocalypse" recovery transaction 00:26:06 What's the catch? Avoiding the "trust me bro" mandate 00:28:11 Preventing rehypothecation via Bitcoin itself 00:28:45 How Firefish makes money: the origination fee 00:29:33 Promo code BTCTKVR for 30% lower fees on Firefish 00:30:50 Bitcoin-native DeFi vs. bridging & wrapping 00:32:07 Stablecoins, currencies & US availability 00:34:09 Cypherpunk loan settlement & the dispute mechanism 00:37:37 Why 3-of-3 multisig instead of 2-of-3 00:38:31 Oracles, ephemeral borrower keys & how signing works 00:40:01 Lenders need no keys: "my parents can fund loans" 00:40:32 Beating bonds: outperforming bank deposits & tax-free loans 00:42:37 Zcash giveaway & a seed-phrase security lesson 00:45:30 Sponsors: Bitcoin.com News & Layer 2 Labs drivechains 00:48:01 Debate: is Bitcoin just software that should improve? 00:50:58 Austrian economics & "crashing the central banks" 00:51:32 The paper Bitcoin debate: gold's financialization 00:53:29 Trust minimization, Nick Szabo & God protocols 00:55:10 Covenants & understanding both sides of Bitcoin's civil war 01:00:42 The spam/filtering debate & permissionless transactions 01:02:33 Satoshi's Genesis block message & arbitrary data history 01:06:09 "We're stuck debating spam" — limited supply as core value 01:08:15 The underrated educational value of Bitcoin 01:09:21 Where did the newcomers go? ETFs vs. real adoption 01:10:12 How to make Bitcoin cool again & the FTX taint 01:11:46 Eulogy for Paralelni Polis / Institute of Cryptoanarchy 01:15:44 Grandma's savings destroyed by inflation 01:17:05 The wedding money & the car that never came 01:18:03 Inflation is a much deeper problem than the CPI 01:20:24 The worst thing for Bitcoin: losing its identity 01:21:42 "Do you know what Zcash is?" Privacy vs. fixed supply 01:22:42 Competition & shitcoins: the jealousy analogy 01:23:28 Losing dominance & the Bitcoin Cash profitability metric 01:25:11 Sponsor: SideShift.ai for stablecoin swaps 01:26:11 Why try Firefish today? Rates as low as 5% 01:28:38 Closing thoughts & farewell

What if the question nobody in the room could answer became the business you spent a decade building? In this episode, Tyler Ryan, founder of LTV Numbers and former NASA Jet Propulsion Laboratory engineer, shares how a physics degree, a baseball bleacher conversation, and a single moment at a business event in 2018 led him to build a software company that helps online entrepreneurs finally see what has been invisible in their own data for years. Tyler didn't set out to build an analytics company. He set out to start something, anything, that would let him use his engineering brain in a business context. What he found was that the people around him needed him more than they knew. And one relationship in particular taught him the single most important lesson he has ever learned about business partnerships.   [00:03:30] What He Does and Who He Serves Founder of LTV Numbers, a software platform for online course creators, coaches, and digital businesses Helps businesses understand customer lifetime value at day 0, 30, 60, 90, and beyond Serves e-commerce, info product, and online businesses that sell to customers more than once [00:07:00] How He Got Here Dad was a career musician; that entrepreneurial mindset shaped Tyler from an early age Majored in physics at UCLA; got his master's in mechanical engineering Landed an internship at NASA's Jet Propulsion Laboratory through a bleacher conversation at a high school baseball game Fell in love with coding through that internship and knew he would use it to build something [00:09:00] The Startup Apartment and the Fork in the Road Left NASA with a college friend to build a company in a Burbank apartment Spent two years going all in with zero revenue; nearly exhausted all savings His co-founder went back to Google; Tyler refused to quit Emptied retirement and investment accounts to join masterminds and get into the right rooms [00:12:00] The Moment That Built a Business Was the only tech person in a room full of fitness coaches and online business owners Started helping people with websites and automations for free without thinking anything of it With less than 30 days of money left, announced he was offering tech consulting to the group Made $3,000 in seven days; that was the proof of concept that changed everything [00:14:30] The Event That Crystallized Everything: Joel Marion Attended Craig Valentine's Perfect Life Retreat in 2018 and watched a talk by Joel Marion of BioTrust Marion asked 400 entrepreneurs how many knew their LTV at day 0, 30, 60, 90, and 180 by product, funnel, and traffic source Four hands went up; their businesses were doing $15M, $25M, $35M, and $50M Marion said: the reason we scaled BioTrust from zero to nine figures in 18 months was because we knew that answer better than anyone [00:17:30] What Inspires Him: Lifting the Fog Was an engineer who knew nothing about business; that insecurity held him back for years Sees brilliant business people constrained not by their ability but by their visibility Loves the moment a business owner finally sees what has been invisible for years Mission: make data-driven decision-making the default for every online business [00:20:00] Client Impact: Joe DiGalbo and Live Anabolic Joe was one of his earliest LTV Numbers clients; they met in the original mastermind Joe's fitness business had been stuck at $5 million a year for three years After deep work on LTV visibility and scaling decisions, the company hit $13 million last year Has been on a weekly call with Joe for years; Joe is one of his favorite people in the world [00:23:30] The First Relationship That Changed Everything: Steven Cornford Steven was the father of a high school baseball teammate; Tyler ran into him in the bleachers a year after graduation One conversation about physics led to an internship at the Jet Propulsion Laboratory that summer That internship introduced him to programming and set the entire trajectory of his career The lesson: say yes early to opportunities you can't fully see; the path reveals itself later [00:25:00] The Relationship That Healed Everything: Joe DiGalbo Got into several business partnerships from a place of desperation and insecurity Partners looked great on paper but produced negative results; the company went backwards Joe was different; not because of his skill set but because of who he is as a person That relationship taught him to over-index on character and values, not skills [00:28:00] The Compound Effect of One Great Relationship Joe introduced him to Robbie, a mentor and advisor who became a close friend Has been on a weekly three-way call with Joe and Robbie for years Robbie's company is finishing an acquisition; a new chapter together may be forming One great person leads to more great people; pour into the relationship without needing to see where it goes [00:37:30] Final Word: Seven Minutes of Terror and Knowing Your Numbers Was in the JPL auditorium when the Curiosity Mars rover landed in the early 2010s Due to signal delay, the auditorium was only finding out what had already happened as they listened When mission control said "touchdown confirmed" the entire auditorium burst into tears The rover landed within a mile of its target after flying through space entirely on its own; that is what knowing your numbers makes possible   KEY QUOTES "Your skill set determines your potential. But if your visibility is terrible, you are going to operate well below that potential." - Tyler Ryan "I could partner up with a person I loved with very little marketing skills, who would run through a wall for me, and they probably would have produced a better outcome." - Tyler Ryan "Once you find that one person where you're like, I don't know how, but I would want to work with this person on anything, just keep pouring into it. It might be three years later, but it changes your life." - Tyler Ryan CONNECT WITH TYLER RYAN Website: https://www.ltvnumbers.com LinkedIn: https://www.linkedin.com/in/tylerjryan Facebook: https://www.facebook.com/thetylerjryan   Thanks for tuning in! If you liked my show, please LEAVE A 5-STAR REVIEW, like, and subscribe! Find me on: Apple Podcasts | Spotify | iHeart Radio | Stitcher

Brian O'Connor spent three years building a 40,000-person Twitter following, launched product after product into that audience, and made almost nothing. The turning point came when he stopped looking for clever ideas and started running a boring business where product market fit already exists. He wrote down everyone he knew, sent texts, and sold $20K of recruiting services off a single Google Doc in two weeks. Today he runs TalentHQ, a recruiting agency placing Latin American project managers into US businesses — built nomadically with a co-founder, now operating with a team of two plus AI. In this conversation: why reach and revenue have almost nothing to do with each other, how he turned a podcast into his primary acquisition channel, and what it actually looks like to build a service business from scratch in 2026. Guest: Brian O'Connor, Founder of Talent HQ Sponsor: wayfront.com/tmba Thanks to this week's sponsor Wayfront — the AI-ready operating system for productized agencies. One client portal. One team dashboard. All your data, AI-accessible. TMBA listeners get an extra free month on top of the trial at wayfront.com/tmba. Links: Business Resources Upcoming DC Events

On the podcast: reaching brand-new audiences through web funnels, how they created their own ‘Big Mac index' for global pricing, and why monthly plans can beat annual for LTV.Top Takeaways:

AI ARR is easy to announce. Proving it is where most SaaS finance teams are about to get exposed. In episode #379, Ben Murray tackles the new bar for AI financial transparency and what it means for your next budget season. The public markets have already moved the goalposts. Launching AI was the 2024 story. Reporting AI ARR was the 2025 story. Now investors and boards want to see AI margins, customer outcomes, and proof that AI revenue is actually dropping to the bottom line. That same pressure is heading straight for private SaaS, and your board will bring it to budget season whether you are ready or not. Understand why AI ARR by itself no longer satisfies boards or investors, and what they now demand to see in the numbers. Separate pure AI revenue, AI-influenced revenue, and AI upsell so your reporting survives scrutiny, using clean SKUs, product IDs, and chart of accounts. Know which AI costs belong in COGS, including inference, infrastructure, and observability, so you can show your real AI margins. Walk into budget season ready for the board questions on AI revenue, AI cost, and margin by revenue stream. Instrument heavy, medium, and light AI users so you can defend margins and LTV to CAC as usage scales. Listen now and build the AI transparency your board will expect before budget season starts. Resources Mentioned Ben's blog posts on capturing AI costs in COGS: inference, infrastructure, and observability: https://www.thesaascfo.com/what-should-be-included-in-ai-cogs/ Ben's training on AI metrics: https://www.thesaasacademy.com/ai-finance-metrics-saas

Rhea Seehorn (Better Call Saul, Pluribus) joins us this week for a candid and grounded conversation about the weight of her recent Golden Globe win, the long road of rejections that shaped her, and the moment Vince Gilligan called to say he had written Pluribus specifically for her. Rhea opens up about watching herself on screen, suppressing her anger until her body forces it out, and finding the heroism in simply getting off the couch. We also talk about her mentor's advice on curtain calls, the brutal feedback she received about her looks early on, and why she believes the best acting comes from her healthiest place. Thank you to our sponsors:

Send us Fan MailWe talk with Mike Ferreira about the moment a serious neck injury forced him to step out of his gym and finally build a business that works without him. We break down the skills, numbers, and leadership habits that turn a capped fitness business into a scalable machine while keeping family and real life in focus.• building a “jail cell” by wearing every hat• the emotional cost of missing family moments• why desperation creates bad business decisions• learning to ask better questions under pressure• finding mentorship that simplifies gym business fundamentals• using theory of constraints to diagnose bottlenecks• tracking CAC and LTV like you track macros• becoming a leader worth following through extreme ownership• protecting relationships, health, and meaning with the five pillarsYou can find us on the web at gymlaunch.com, and we love to hop on a call and have an honest conversation about whether we can help you or notHow To Reach Mike Ferreira:Instagram: https://www.instagram.com/realmikef/How to Learn More about Gym Launch:https://www.gymlaunch.com/ To Reach Jordan:Email: Jordan@Edwards.Consulting Youtube:https://www.youtube.com/channel/UC9ejFXH1_BjdnxG4J8u93ZwFacebook: https://www.facebook.com/jordan.edwards.7503Instagram: https://www.instagram.com/jordanfedwards/Linkedin: https://www.linkedin.com/in/jordanedwards5/Hope you find value in this. If so please provide a 5-star and drop a review.Complimentary Edwards Consulting Session: https://calendly.com/jordan-edwardsconsulting/30min 

Are you scaling your e-commerce brand in revenue, but not in profit? Are you flying blind on CAC, LTV, fulfillment costs, and ad performance, hoping the numbers work out later? Many founders grow to low 7-figures on hustle and luck, only to hit a painful ceiling of chaos, cash-flow problems, and agency fatigue.  In this episode of Marketer of the Day, growth partner Cem Atik of Harucon Ventures shows you what it really takes to move from low 7-figures of chaotic growth to predictable, profitable scale. With 13+ years in e-commerce and a track record of stepping into DTC brands “stuck between traction and chaos,” Cem doesn't just run ads, he and his team take equity and full control of marketing, perform deep finance and marketing due diligence, and rebuild growth systems from the inside out. Cem reveals the three bottlenecks he sees in almost every 7- and 8-figure brand: founders who don't know their true CAC and LTV, broken or non-existent third-party tracking and attribution, and a lack of real control over fulfillment, taxes, and operational costs. He explains how, by building a single source of truth for numbers and cohorts, brands can finally make confident decisions about where to cut spend, where to double down, and how aggressively they can acquire new customers. Instead of guessing, you start steering your business with clarity. https://youtu.be/3fHMwV8W1tE?si=WS6EZKQnCQ77GEYj You'll also hear a powerful case study of a brand doing $10M/month that boosted revenue while cutting marketing spend by 20–25% just by fixing structure and supply chain inefficiencies, saving 9% on fulfillment alone. Cem calls his model “marketing for adults”: performance-based, numbers-first, and designed so both sides win only when the business truly grows profitably. Along the way, he shares why humility beats ego when hiring marketers and operators, and why, if you truly control your numbers, you can afford to move fast and even be a little chaotic everywhere else. If you're tired of agency fatigue, unclear profitability, and growth that feels like a gamble instead of a strategy, this conversation will give you a concrete blueprint. You'll discover how to get a grip on your metrics, clean up your ad accounts, and build a team and system that take you from “winging it” at $1–5M to scaling like a pro toward $50M and beyond, without losing your sanity or your margins. Quotes: “Brands that grow from five to fifty million don't do it because they run better marketing; they do it because they did the groundwork that allows them to grow safely.” “If you have control over your numbers, you can be chaotic in everything else, and as long as your execution speed is great, you will still succeed.” “You could be the best email, WhatsApp, Google Ads, or Meta guy, but the only thing that will always win is a good team that's working proactively together.” Contact Details: Connect with Cem Atik on LinkedIn Explore Harucon Ventures Official Website

Caleb's guest is Doug Sirkoch from UpRoute, a marketing agency specializing in the green industry. The conversation focuses on digital advertising strategies for landscaping and hardscaping businesses, specifically highlighting the importance of tracking metrics like customer acquisition cost (CAC) and lifetime value (LTV). Doug explains the mechanics of Google Ads and the auction-based system that determines search rankings, while emphasizing that fundamental business practices like high-quality reviews remain essential. He also touch upon Facebook retargeting and the necessity of having a professional website to convert leads effectively. The episode provides a roadmap for contractors to use paid media as a scalable lever for business growth and diagnostic improvement. Key Takeaways: Calculate your customer acquisition cost and lifetime value to ensure your marketing spend is actually driving long-term profitability. Maintain high-quality website content and professional imagery to establish authority and attract premium, high-paying clients. Differentiate your business from large corporations by prioritizing personal communication and responding to leads as quickly as possible. Commit to a consistent, long-term advertising strategy rather than turning ads on and off to allow search algorithms to optimize your results over time. Implement retargeting campaigns on social media to stay in front of potential customers who have already shown interest in your high-ticket services. Connect with Auman Landscape

Join Our Live Free Masterclass on How to Add $14,800 a Month Signing Just 2 Clients Per Week with The LTV Retention Method We wanted to take a look back in time and show you 3 years later that what we are talking about with LTV and backend offers is more relevant than ever. We recently looked at all of our data during August and were surprised to learn two things: we had our highest revenue month ever and we have our lowest front end sales into our 90 day program. How can this be? In today's episode, I'll break everything down from roles to offer structure to backend offers. If you're wanting to grow or want to learn more about how a big business grows and operates, definitely don't miss this one!   Time Stamps:   (0:44) What We'll Cover Today (2:14) Context on Me (Jordan) (3:18) Our Highest Revenue Month (6:27) Our Offer Structure (8:14) Keys to Your Backend Offer (12:10) Sales Team (15:35) Growing Business Means Team Turnover (16:29) Long Term Goal ----------------

Marketing leadership has become one of the most volatile seats in business. CMOs and marketing leaders are often expected to create immediate pipeline, prove instant ROI, fix deeper business issues they did not create, defend brand investment, align sales, understand customers, translate strategy across the organization, and still become one of the first functions questioned, blamed, or cut when growth slows. In part one of this master class conversation, Matt Hummel, CMO of Pipeline360, brings a clear reminder back to the table: great marketing starts with trusting the buyer, knowing the customer, and simplifying how you market. In a market obsessed with performance data, attribution, automation, dark social, buyer signals, and immediate results, more complexity does not automatically create better customer understanding. For aspiring CMOs, current CMOs, marketing leaders, founders, and business owners, this conversation is a valuable look at how to lead marketing without getting trapped in the pressure cooker. It challenges you to rethink what it really means to put the customer at the center, not as a tagline, not as another automation workflow, and not as another dashboard filled with signals, but as a deeper responsibility to understand the person, pressure, timing, risk, and decision behind the purchase. The conversation moves through buyer trust, brand versus demand, customer empathy, attribution, sales alignment, CMO pressure, market timing, and the difference between chasing pipeline and building LTV. It is also a reminder to get out of your lane, understand product, spend time with sales, listen to customers, and learn how the whole business works. Because the best CMOs are not just campaign operators. They are translators, mediators, trust builders, and business leaders who know how to connect marketing to revenue, customer experience, and long term growth. Beyond The Episode Gems: Connect With Matt Hummel on LinkedIn Listen To Troy On Matt's Podcast, Pipeline Brew: The Evolving Role of CMOs & Community Building Visit Pipeline360 website to learn more about how they solve B2B marketers' biggest headaches Buy Troy's Book, Strategize Up: The Blueprint To Scale Your Business StrategizeUpBook.com Discover All Podcasts On The HubSpot Podcast Network Get Free HubSpot Marketing Tools To Help You Grow Your Business Grow Your Business Faster Using HubSpot's CRM Platform Support The Podcast & Connect With Troy:  Rate & Review iDigress: iDigress.fm/Reviews Follow Troy's Socials @FindTroy: LinkedIn, Instagram, Threads, TikTok Subscribe to Troy's YouTube Channel For Strategy Videos & See Masterclass Episodes Need Growth Strategy, A Keynote Speaker, Or Want To Sponsor The Podcast? Go To FindTroy.com