NCSEA On Location

On today's program, join Scott Eder (Courtland Consulting) as he is joined by four professionals from California's childsupport programs, for the first of a two-part conversation.  With Scott are  Rick Alvarado, Joy Adkins, Debra Houston andJoAnna Bojorquez.  They talk about what it's like to provide child support services in the state of California from a front-line view and assisting the clients that they are serving.  Hear about some of the challenges that they face in the office, dispelling the stereotypes of child support, as well as what really matters.

On Location brings you a conversation with representatives of the NCSEA 2025 Innovative Partnership and Collaboration Award.  Pat O'Donnell of YoungWilliams and Brandi Gallebo of Frankin County Child Support Enforcement Services talk with Rhonda Evans and Kate Goudy of Iowa State University who describe the ADMYRE Program they have developed in collaboration with the State of Iowa Child Support Program. The ADMYRE Program (Advocating for My Relationships) is a teen dating violence awareness program that addresses the critical issue of dating violence through immersive storytelling simulations and a hands-on debrief. This innovative program educates middle school, high school and college students, identifying healthy relationship attributes in a way that resonates with them and is impactful long after their participation has concluded.  Congratulations to the ADMYRE Program Team!

Pat O'Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services  continue to  highlight the NCSEA awardees, Antolette Vinson.Antolette Vinson, Child Support Specialist Supervisor, Division of Child Support Services, Georgia Department of Human Services, is the NCSEA 2025 Emerging Leader Awardee.  Having assumed supervisory responsibilities 2 years ago, Antolette describes her leadership style, what she has learned, what has surprised her and how her work and that of her team positively impact Georgia families every day.  Her initiatives with the Chatham County Jail and other community outreach activities help deliver services to parents “where they are”.  Her energy and enthusiasm are infectious.  Listen to learn more.

On today's program, Pat O'Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services are pleased to highlight another NCSEA awardee, Emerging Leader Awardee, Shannon Longino.    ShannonLongino, Outreach Manager for the Division of Child SupportServices, Georgia Department of Human Services, is the NCSEA 2025 Program Awareness Awardee.   Listen as Shannon describes the Georgia Fatherhood Program, how she and her team connect with both non-custodial and custodial parents to raise awareness, through a well-orchestrated communications strategy, of the services available to them as well as other stakeholders who contribute to the operation and impact of this program.  Shannon's passion for her work is evident as she describes the more than 11,000 children that have benefitted from this program.

Pat O'Donnell of YoungWilliams and Brandi Gallebo of Frankin County Child Support Enforcement Services were very excited about talking with Phyllis Nance, the NCSEA 2025 Outstanding Leader Awardee.  Phyllis currently serves as the Director of the Alameda County, California Department of Child Support Services.  Over her 40+ year career journey, Phyllis has “seen it all” – from the origination of the modern child support program through today's focus on empowering families to be the best they can be for their children.  Her influence and her impact in Alameda County aswell as CSDA and NCSEA through her many volunteer responsibilities are inspiring.  Listen to learn more. 

Join Pat O'Donnell of YoungWilliams and Brandi Gallebo ofFrankin County Child Support Enforcement Services for a very special episode of On Location where we honor the legacy of Ann Marie Ruskin through the Ann Marie Ruskin Child Support Leadership Award.   Ann Marie, former Executive Director of NCSEA, was a trailblazer whose work profoundly impacted child support professionals across the nation.  Our guests a re Diane Potts, the inaugural Ann Marie Ruskin Child Support Leadership Awardee and very specialguest, Glenn Ruskin, Ann Marie's husband and partner for more than 45 years.  Diane is the Co-Founder of the Center for Child Support Policy. As she talks about her journey, you'll hear she has dedicated her career to improving government human services programs so that they may better serve children and families.  Additionally, she has been an impactful and tireless volunteer contributor for NCSEA over many years.  Glenn shares precious memories of Ann Marie and reminds us of her commitment to NCSEA, her dedication to child support policy evolution and ensuring child supportprofessionals have access to ongoing professional development opportunities.  Diane and Glenn bring to life why the child support community is so very special.

Join Pat O'Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services as they talk with the NCSEA 2025 Scholarship Awardees.  Joining Pat and Brandi from Illinois are Tatiana Christopher, the Emerging Leader Scholarship Awardee, Candis Hayes, the Judge Ross Scholarship Awardee hailing from Georgia and Elise Topliss of Colorado, the Howard G. Baldwin Memorial Scholarship Awardee.  Each awardee shares their motivations and commitment to improving the lives of children and families within their respective child support programs.  Listen to learn more about each of their accomplishments and pick up a few tips about what to do and where to eat when in Atlanta.  See you there!

Today, Scott Eder (Courtland Consulting) heads downvirtually, to the Peach State, Georgia, where he sits down with Janet Jones, a frontline caseworker with the Georgia Division of Child Support Services.  Janet brings heart, hustle and a whole lot of wisdom to the child support program. They speak about what child support looks like on the ground in Georgia, the challenges, the successes, and the real human stories behind the numbers.  Learn a little bit more about and how: long she's been working in child support, and the roles she has held.

On today's program, Tim Lightner (eWorld EnterpriseSolutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), co-host the second installment of a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin Frisch, Charles Smith, Connie Chesnik, Carla West, Chris Wood, andSharon Pizzuti. They continue their round-table discussion on how the National Child Support Engagement Association's Board of Directors gathered in Detroit, Michigan from August 1st through 3rd of 2024 for candid and open conversations on understanding and analyzing systemic racism. Join ustoday, for part two of these conversations.You can reach Dr. Mundy at joann@eracce.org; and find out more about Eliminating Racism & Creating/Celebrating Equity at:ERACCE | Eliminating Racism & Claiming/Celebrating Equality — Home

On today's program, join Tim Lightner (eWorld Enterprise Solutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), as they co-host a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin Frisch, Charles Smith, Connie Chesnik, Carla West, Chris Wood, and Sharon Pizzuti. They have a round-table discussion on how the National Child Support Engagement Association's Board of Directors gathered in Detroit, Michigan from August 1st through 3rd of 2024 for candid and open conversations on understanding and analyzing systemic racism. Join us today, for part one of these conversations.

On today's podcast, Scott Eder (Courtland Consulting) sitsdown with James Younge (Manager, Networking for Jobs Program, Philadelphia County Court of Common Pleas, Domestic Relations Division). They continue a conversation on re-entry from incarceration for child support paying parents. James is a Philadelphia native and graduate of Howard University (BA). He has worked in Philadelphia County's Court of Common Pleas, Domestic Relations Division for 15 years, serving as an intergovernmental affairs conference officer, acting trial commissioner, and manager of the Networking Jobs Program. You may have read James' article in the April 2025 NCSEA Child Support CommuniQue:  “Preparing for Success.”  Join Scott and James as they talk more about re-entry and child support.

On today's podcast, Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) welcomes a guest to talk about  artificial intelligence in health and human services.  Brandi welcomes Shanita Harrison (Deputy Chief Administration Officer, New Mexico Health Care Authority).  Learn about Shanita's tenure in Health and Human Services, her transition to IT, and what her goals are for the residents of New Mexico.  This episode is a follow-up to the April 2025NCSEA web talk:  Embracing AI in Health and Human Services. Whether you attended the web talk then, or are hearing the information for the first time, sit back and listen as the conversation continues.

As a bonus today, come listen to person-on-the-street interviews from the 24th Annual National Tribal Child Support Association Training Conference - Soaring Together: Elevating Tribal Families to New Heights.  The NTCSA annual training conference took place this year in beautiful Albuquerque, New Mexico from June 15th to June 19th.  Listen as attendees speak about their time and engagement for this premier conference.

This week's On Location podcast features the two co-chairs of the NCSEA Leadership Symposium, Diane Potts (Co-founder and Director for the Center for Child Support Policy, prior NCSEA President and former member of the NCSEA Board of Directors), and Kelly Micka (IT Senior Manager with NTT Data, and current member of the NCSEA Board of Directors).  Listen as they share a preview of what is to come for the 2025 NCSEA Leadership Symposium, happening this August in Atlanta, Georgia. You will get the scoop of plenaries, learning labs, workshops – and even a heads up for what to see and where to eat in the conference area.Home Page - NCSEA Leadership Symposium 2025

On today's program, On Location brings you a conversationwith Mary Ann Wellbank who has made such significant contributions to the child support program and NCSEA. Hosted by Pat O'Donnell of YoungWilliams, Mary Ann shares her perspectives on the importance of the “human connections” as we engage with program participants such as active listening, empathy and self-awareness. Mary Ann shares her rich and diverse experiences reminding us to “not assume” but to “actively engage”.

On this week's program, join Tim Lightner (eWorld Enterprise Solutions Inc.) as he welcomes Bill Woods  (Vice President, National Tribal Child Support Association) to the On Location studio.  Bill joins us to share about himself, and the newest endeavor of the National Tribal Child Support Association.  Hear about Connections:  Tribal Child Support News – how it got started, what to expect, and how to sign up.  And as a bonus, find out more about the 24th Annual NTCSA Conference coming up next week in Albuquerque, New Mexico.  To submit an article, please reach out to NTCSA4children@gmail.comHome Page - NTCSA - National Tribal Child Support AssociationNTCSA Conference - NTCSA - National Tribal Child Support Association

On this week's program, Tim Lightner (eWorld Enterprise Solutions Inc.) welcomes Michael Hyzy (CGI Technologies and Solutions Inc.) to the On Location studio.  Michael shares about himself, his career, and about his passions.  Listen as he talks about artificial intelligence, where it came from, where it is used in our everyday lives, and what the future looks like with AI.  He also discusses where AI and human services can intersect, and how child support may benefit from using artificial intelligence.  Hear Michael give some practical tips on how to start getting involved in using AI to get more acquainted. 

On this episode of On Location, and the continued caseworker series, Scott Eder (Courtland Consulting) heads to the Peace Garden State to talk with Mischelle Hagerty, Administrator of the Establishment and Financial Units for the North Dakota Child Support program. With over 34 years of experience, Mischelle walks us through the evolution of her career, the shift from regional to centralized units, and how new ideas are shaping the future of child support services in her state. Tune in if you want to be reminded whatdedication looks like and how child support workers make a difference.

On this episode of On Location, and the continued caseworker series, Scott Eder sits down with Helen Miles, a Child Support Professional with over 31 years of experience at the Calhoun County Friend of the Court in Michigan. Helen shares her journey through the evolving landscape of child support, from managing caseloads and leading teams to contributing to statewide initiatives aimed at improving outcomes for Michigan families. Whether you are new to child support, or a seasoned professional, Helen's reflections and sharp wit offer both practical wisdom and heart.

On today's program, Scott Eder (Courtland Consulting) continues talking with dedicated professionals who navigate complex cases, balance legal and emotional challenges and make a real difference in families lives every day.  Listen as Scott hosts an engaging conversation with Gretchen Smith (Deputy Director of Establishment for Westmoreland County Domestic Relations in Pennsylvania).  Gretchen shares how she got started in child support, and worked her way up the ranks from caseworker, to Deputy Director of Establishment.  She talks about making a difference in the lives of individuals, and the appreciation and gratitude received from parents when they receive payments; and also some challenges and rewards of the job.

What's it really like to be a child support caseworker anyway? In this episode, host Scott Eder (Courtland Consulting) sits down with Ohioan Amber Arter (Support Officer at CSEA, Franklin County Child Support) where she works to ensure families receive the support and resources they need. She is dedicated to helping parents understand their cases and achieve the best possible outcomes for their children.  Get an inside look at the day-to-day challenges and successes of being directly involved with child support casework. Amber shares how she got into the field, what keeps her motivated, self-care, and a window into how Ohio is serving families.  And by the way, today's episode is the 200th episode of NCSEA On Location! 

On today's edition of On Location, Tim Lightner (eWorld Enterprise Solutions, Inc.) welcomes Pamela Pipkin (Director of the Monroe County, Wisconsin Child Support program). Learn how Pam got her start with the child support program, hear about some of her accomplishments and about the Monroe County, Wisconsin Child Support Program. Pam joins On Location today to talk about a subject, and an article that she wrote in the January 2025 NCSEA CSQ newsletter, titled “Intersecting Drug Court Participation and Child Support Obligations: A Journey Through Monroe County, Wisconsin”.  You will get to hear Pam discuss the journey between drug court and child support – to positively support families navigating substance use disorders and treatment court obligations, and who also have child support obligations.If you would like to talk further with Pam, please feel free to reach out to her at Pamela.Pipkin@co.monroe.wi.us.  If you are an NCSEA member, please check out her article on this topic in the January 2025 NCSEA CSQ newsletter.

Military families face unique challenges when it comes tochild support, from frequent relocations and deployments to military pay structures. In this episode of On Location, Scott Eder (Courtland Consulting) hosts Kris Hilscher (a board-certified family law specialist and fellow in the American Academy of Matrimonial Lawyers; and a partner with Sullivan& Hilscher Family Law in Raleigh, North Carolina).  Scott and Kris have an engaging conversation, where they break down the key issues affecting both custodial and non-custodialparents in the military -- all insights stemming from Kris's October article in the NCSEA CSQ. Discussion topics range from enforcement hurdles to the role of JAG, and how different military benefits impact child support obligations. Kristopher Hilscher is a board-certified family law specialist and fellow in the American Academy of Matrimonial Lawyers.  He is a partner with Sullivan & Hilscher Family Law in Raleigh, NC.  In addition to family law cases, he regularly serves as an expert consultant on military divorce cases and pension division, assisting attorneys nationwide on militarydivorce issues.  You can contact Kris at (919)832-8507 or kris.hilscher@ncfamilylaw.com.

On today's program, Pat O'Donnell (of YoungWilliams) continues a very special topic, with another very special group of women on the podcast.  Join On Location as we conclude our salute to Women's History Month highlighting women who continue to make significant contributions to the child support program.  Pat talks with Konitra Jack (Child Support Enforcement Director, Louisiana Department of Children and Family Services) and Erin Frisch (Michigan's Title IV-D Director and Director of the Office of Child Support).  Konitra and Erin share who inspires and energizes them personally and professionally, and more.  This episode comes to you from Louisianna, Michigan and Illinois.

On today's program, Pat O'Donnell (of YoungWilliams) brings a very special topic, and a very special group of women to the podcast.  Some of our listeners may be fully aware of Women's History Month, or maybe you are just getting acquainted with this celebration that happens every March. On Location comes to you today from Wyoming, Connecticut, and Wisconsin.  Featured today are women that have made significant contributions to the child support program. Welcomed to the podcast are Janelle Bergener, (Project Manager for the Wyoming Department of Family Services), Katie Kenney (Senior Manager for Professional Development with the National Child Support Engagement Association), and Connie Chesnick (the Administrator of the Division of Family and Economic Security in the Wisconsin Department of Children and Families and President -Elect of NCSEA).  Listen as each share their pathways, their careers and so much more.

On today's program, Tim Lightner (eWorld Enterprise Solutions) has the privilege to talk with Lilly James, Director of the Child Support Enforcement Program for the Nez Perce Tribal Court.  Lilly was a featured plenary speaker at the 2025 NCSEA Policy Forum in Washington DC and spoke on “Holistic Family Supports:  Integrating Comprehensive Supports for Thriving Families.”  Listen as she talks about the Nez Perce program, where it's located, who it serves, and some highlights of the program.  Hear Lilly talk about how she got involved in the child support program.  She also speaks to how the tribal program is committed to holistic supports, which are rooted in Nez Perce traditions emphasizing interconnectedness. 

Join us for this year's NCSEA Policy Forum, happening Jan. 30th –Feb. 1st in Washington, DC! Hosted by Mariellen Keely, this episode features special guests and Policy Forum Co-Chairs, Trish Skophammer and Carla West. Trish, Director of Child Support Services in Ramsey County, MN, brings over 27 years of experience in child support evolution. Carla, Division Director for Human Services in North Carolina, shares insights from her 28-year career spanning multiple states and roles. With the theme "Holistic Changes: Continuing to Build a Program That Serves Families," the forum will explore innovative strategies, impactful policies, and the future of child support services.

We're gearing up for the 2025 NCSEA Policy Forum, happening January 30th - February 1st in Washington, D.C., where child support professionals will come together to tackle key issues shaping our field. 

On today's episode of On Location, Patti Garofalo (Child Support practice Director with NTT Data) hosts a stellar line up to talk about connecting and engaging with legislators and other government officials.  Her guests today include Ryann Levering-White, Traci Berry, Kate Cooper Richardson, Carla West and Lyndsy Irwin.  They share their own personal experiences and give insight and inspiration as to what has been helpful for them to advocate for the child support program.  It's that time of year, not only with a new year for 2025; it's also that time to start planning to meet and educate your legislatures for what your program needs. 

Happy Holidays from the On Location Team!  This week's episode brings you additional holiday cheer and 2025 wishes from child support professionals from North Carolina, Missouri, California, Arizona and New York.  Hosted by Pat O'Donnell of YoungWilliams, listen as our guests describe their “favorite traditions” and movies during this festive time of year.    Hear their hopes for the child support program over this coming year.   

Happy Holidays from the On Location Team!  This week's episode brings you holiday cheer and hopes for the new year from child support professionals from Alaska, Wisconsin, California, and Michigan.  Hosted by Pat O'Donnell of YoungWilliams, listen as our guests describe their “favorite things” during this festive time of year.

Join Scott Eder (Courtland Consulting) as he sits down with Dr. Sameon West (Community Liaison for Onslow County Child Support) to explore the unique challenges military families face while navigating the child support system. Dr. West shares insights from his work on base in Jacksonville, North Carolina, offering stories of courage, education, and support systems available to custodial and non-custodial parties alike. This episode helps child support professionals better understand how to serve those who have served our nation.

On today's program, NCSEA On Location is proud to showcase the achievements of the Western Intergovernmental Child Support Engagement Council's 2024 Awardees recognized during the recent WICSEC Conference in Lake Tahoe, Nevada. Pat O'Donnell of YoungWilliams and Veronica Riley of Veronica Riley Consulting and Training, joined by special guest WICSEC President April Klatt, engage in a lively discussion with Rock Star Awardee– Donald “Donny” Archer (Shasta County, California), Leadership Achievement Awardee – Karen Coleman (Oregon Child Support Program), and Working Together Awardee – Ventura County Fatherhood Summit (Ventura County, California) represented by Kiara Nowlin.  The Platinum Program Awardee, Cherokee Nation represented by Sara Quetone, was unable to join us, and we hope to highlight their program for you in a future broadcast. Each awardee shares their thoughts and best practices as we celebrate the outstanding impacts they have made within the child support community. 

Join Mariellen Keely (with Virginia Child Support) as she sits down with Jonell Sullivan and Matt Sautter (both from Public Knowledge) to discuss their Re-Entry Simulation Workshop from WICSEC's 2024 Annual Training Conference. This experience highlights the barriers faced by citizens re-entering society after incarceration and how child support professionals can better support their reintegration.  The simulation aims to inspire more effective and compassionate support withing child support service delivery, ultimately contributing to the long-term success and well-being of citizens who need child support services. A must-listen for insights on breaking barriers. Tune in today!

On today's episode, Tammy Pearson (YoungWilliams) hosts Patti Wood (Director of Operations, Child Support Field Services and Family Assistance and Child Support Contracts for the State of Tennessee, Department of Human Services). Join Tammy and Patti as they engage in a conversation about Tennessee's Child Support Reentry Program. Learn about how this program started, and how it strives to be family centered – assisting the whole family in becoming self-sufficient. Listen as Patti talks about the successes of the program, who has been helped, and what makes a successful reentry program. You will even hear about how Patti started with child support. For NCSEA members, please take another look at Patti Wood's article in the April 2024 edition of the NCSEA Child Support CommuniQue: “Tennessee's Child Support Reentry Program:  Employee Innovation Leads to Family-Centered Solution.”

On this week's episode, host Mariellen Keely sits down with The Honorable Angela Arkin and Tracy Rumans, Esq., to discuss a new development in Colorado family law- the Licensed Legal Paraprofessional (LLP) program. Angela and Tracy share insights and expand upon their recent article in the Child Support CommuniQue, discussing how LLPs are addressing the justice gap for low and moderate-income families. Listen in as we explore the creation of the program, its impact on family law cases, and the potential to expand equitable access to legal services in Colorado.

Today's episode was recorded on location in Washington DC in February of 2018 at the NCSEA Policy Forum.  Joe Mamlin and Lori Rumage-Cain host, and bring back to share that very first On Location program — a conversation with Alisha Griffin (independent Human Services consultant, and former Directors of the child support program in California and New Jersey); and Robert Doar (who was a Morgridge Fellow in Poverty Studies at the American Enterprise Institute; and is the former Commissioner of New York City's Human Resources Administration and the former child support Director for the State of New York).  Listen up as we take a look back in history — the first episode revisited.

Today's episode comes to you from New York, New York; and Crozet, Virginia.  Join Mariellen Keely (Virginia Child Support) as she has an intriguing and engaging conversation with Dr. Lynne Haney, Professor of Sociology at New York University, and Director of the Prison Education Program Research Labs at NYU.  She is the author of the award-winning books Offending Women and Inventing the Needy, as well as Prisons of Debt:  The Afterlives of Incarcerated Fathers. Her esearch has been supported by the National Science Foundation, the National Institute of Justice, the Russell Sage Foundation, and the Fulbright New Century Scholars Program.  Listen today, and learn about Dr. Haney's education and career paths, as well as the effects of incarceration, prison education, and re-entry with fathers involved in the child support system.   Learn more about her multilevel, multimethod project which culminated in her book Prisons of Debt The Afterlives of Incarcerated Fathers Child Support and Reentry (ojp.gov) Books| My Site (lynne-haney.com)

Sovereign Citizen Ideology – do you want to learn more?  If so, listen to this week's informative conversation hosted by Emily Jernigan of the California Department of Child Support Services and Pat O'Donnell of YoungWilliams.  Their guests include Christina Eigel, Project Manager, El Paso County, Colorado, Young Williams, Nick Palos, Support Magistrate, Kings County Family Court in New York and Jeffrey Schroer, Chief Attorney, Kern County, CA, Department of Child Support Services.   They share their knowledge and experience ensuring all child support program participants are treated fairly and equitably under the laws and regulations which govern the child support program.  It is a discussion you will not want to miss!

On this week's On Location episode, Mariellen Keely of Virginia Child Support and Brandi Gallebo of Franklin County Child Support Enforcement Agency (Ohio) host a conversation with Valerie L from the Minnesota Department of Children, Youth, and Families and Jonathan A. from Franklin County Child Support Enforcement Agency (Ohio).  This is the latest installment of updates on the Safe Access for Victims' Economic Security (SAVES) Grant Projects.   Listen as Valerie and Jonathan describe their projects, how they define success and the latest books they are reading.

Today's episode comes to you from Ohio, Michigan, Texas, and Alaska. Join Tim Lightner (eWorld Enterprise Solutions, based in Anchorage, Alaska) and Lisa Westfall (Franklin County Child Support Enforcement Agency in Columbus, Ohio). They are pleased to be joined by two of NCSEA's Presidents:  Erin Frisch (NCSEA's recent former President, and IV-D Director for the Michigan Office of Child Support), and Charles Smith (NCSEA's newest President, and Vice President of Business Development at GreenCourt Legal Technologies). Listen as each talk about being thoughtful stewards of NCSEA, their own contributions, and reflections on where they are heading. From building community to holistic change, listen in for an engaging conversation.

This week, NCSEA on Location features a discussion with Erica Thornton, Policy and Paternity Unit Manager, Division of Child Support Services, Georgia Department of Human Services. Hosted by Pat O'Donnell of YoungWilliams in Illinois and Brandi Gallebo, Frankin County Child Support Enforcement Services in Ohio, the conversation focuses on the collaboration between the Georgia Division of Child Support Services and the State Office of Vital Records to establish paternity at the time of birth.  Listen as Erica describes how the program operates and the benefits each of the program's stakeholders have realized.

On this week's On Location episode, Pat O'Donnell of YoungWilliams (Illinois) and Brandi Gallebo of Franklin County Child Support Enforcement Agency (Ohio) host a conversation with Kristen Mindus and Taryn Aguon from the Placer County Department of Child Support Services located in the greater Sacramento, California area.  Join the discussion about these NCSEA 2024 Howard G. Baldwin and New Leader Scholarship Awardees.  Listen as Kristen and Taryn describe their career journeys, their goals, priorities and most importantly, their favorite foods.   As a bonus, you will also hear a couple of person-on-the-street interviews, recorded at the 2024 NCSEA Leadership Symposium in Detroit, Michigan.

Today's episode comes to you from New Mexico, Illinois, and Ohio.  Please join us as Betina Gonzales McCracken, Child Support Services Division Director for the State of New Mexico, the NCSEA 2024 Program Awareness awardee, discusses her initiative to use public service announcements to educate and promote the child support program to current and future program participants. Pat O'Donnell of YoungWilliams (Illinois) and Brandi Gallebo of Frankin County Child Support Enforcement Services (Ohio) host this lively and interesting conversation.  Please continue to listen as the three public service announcements Betina and her team created illustrate why this program awareness campaign has been so effective.

Today's episode comes to you on location from Idaho, Massachusetts, Georgia and Indiana.  Join Patti Garofalo (Child Support Practice Director with NTT Data) as she hosts a conversation about modernization planning and the art of the possible.  Her guests today include Sarah Hurst (Assistant Deputy Commissioner for Georgia Child Support Services), Michele Cristello (Deputy Commissioner of the Child Support Services Division within the Massachusetts Department of Revenue), and Dawn McNeal (Business Consulting Senior Manager, NTT Data).  Listen as they talk about the modernization journey, inclusion for the process, feasibility studies and readiness activities.  They also discuss the importance of training and preparation, allocation of staff, data management and more.  Don't miss out on the favorite quotes they offer for the system modernization endeavor.

This week's episode comes to you from San Diego, California and Anchorage, Alaska.  On today's program Tim Lightner (eWorld Enterprise Solutions, Inc.) is pleased to welcome Diana Azevedo-McCaffrey, Policy Analyst at the Center on Budget and Policy Priorities, and on their Housing and Income Security team.  Diana shares about the work that the Center conducts, and how they came to work on child support policy.  Recently Diana co-authored an article with former OCSS Commissioner, Vicki Turetsky titled “Understanding TANF Cost Recovery in the Child Support Program.”  Today's conversation centers on this topic and provides us with an argument and consensus that it's time for cost recovery to go away. Understanding TANF Cost Recovery in the Child Support Program | Center on Budget and Policy Priorities (cbpp.org) Diana Azevedo-McCaffrey | Center on Budget and Policy Priorities (cbpp.org)

Coming to you from various locations in California, and from Ohio, join Emily Jernigan (California Department of Child Support Services) and Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) as they host today's program.  They welcome Matt Klutz (CEO, founder of Therapon Redding) and Laura Van Buskirk (IV-D Director of Placer County Child Support).  Together they have a conversation about organizational leadership and the part leaders play in creating healthy organizations.  They share about who they are, and where their journeys have led them.  They talk about what is organizational culture, why is it important, and how it really affects the retention of an organization of an agency.  They also discuss how leaders set the tone and drive the culture in an organization, and the difference between organizational leadership and traditional management.  Gain some practical tips as they provide what child support leaders can do to enhance or even learn leadership skills that they are talking about. https://www.theraponredding.com/  

Coming to you from Michigan, Minnesota and Virginia, Mariellen Keely (Virginia Child Support) hosts Dr. Shaneen Moore (Deputy Assistant Commissioner and Director of the Child Support Division within the Children and Family Services (CFS) administration of the Minnesota Department of Human Services) and Erin Frisch (current NCSEA President, and Title IV-D Director of the Michigan Department of Health and Human Services).  They have a conversation about their workshop from the 2024 ERICSA Training Conference and Expo.  They share Minnesota's Section 1115 grant from OCSS, to examine child support policies and services to assess disproportional access to child support services, determine if orders reflect a true ability to pay, and to improve child support services to families.

Today's episode comes to you on location from various places in California, New York, Tennessee, Washington DC, and Anchorage, Alaska.  On today's show, Veronica Riley and Tim Lightner lead a conversation off past and current commissioners from the Federal Office of Child Support Services.  They share their perspectives and their reflections of NCSEA over the years.  Our guests include Dr. Sherri Heller, Margot Bean, Vicki Turetsky, Scott Lekan, and Tanguler Gray.  Truly a unique experience to have all these people in one place!

On Location returns to celebrate 50 years of the National Child Support Engagement Association and comes to you from across North America:  New York, Pennsylvania, Illinois, Michigan, Wisconsin, Arizona, California, and British Columbia, Canada. On today's show, Pat O'Donnell and Veronica Riley continue their conversation with Margot Bean, Scott Cade, Erin Frisch, Steven Golightly, Alisha Griffin, Hannah Roots, Lisa Skenandore, and Diane Potts. They talk about how NCSEA has impacted child support policy and reflect on NCSEA's influence on the front-line staff level.  Their guests share what excites them about the future of NCSEA.  Stick around until the end and listen to a pop quiz with their guests on current events or the price of goods in 1974!

On Location continues to celebrate the 50 years of the National Child Support Engagement Association and comes to you from across North America:  New York, Pennsylvania, Michigan, Wisconsin, Arizona, California, and British Columbia, Canada. On today's show, Pat O'Donnell and Veronica Riley lead a conversation with Margot Bean, Scott Cade, Erin Frisch, Steven Golightly, Alisha Griffin, Hannah Roots, Lisa Skenandore, and Diane Potts. They talk about NCSEA's impact on them personally, including on their own child support careers. They also talk about the impact on the greater child support community, including internationally. Stay tuned for next week, as the conversation continues with Part 2 about the influence that NCSEA has had over its fifty years in existence.