That Makes Cents: A consumer podcast

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How do you keep up in a marketplace in constant disruption and stay ahead of everchanging trends? Deloitte’s new podcast “That makes cents” dives into what consumers are thinking, feeling, and buying right now. Host and Deloitte leader Bobby Stephens talks with industry leaders to help you navigate and make sense of the evolving consumer industry.

Deloitte US


    • Mar 19, 2025 LATEST EPISODE
    • monthly NEW EPISODES
    • 22m AVG DURATION
    • 48 EPISODES


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    Latest episodes from That Makes Cents: A consumer podcast

    What's next for the consumer industry: CES and NRF trends

    Play Episode Listen Later Mar 19, 2025 34:51


    From self-driving cars to smart mirrors, our team explored the trends and technologies shaping the future of the consumer industry at the Consumer Electronics Show (CES) and NRF's Big Show. Tune in to learn more about how these trends will likely impact businesses in the consumer industry.

    Is GenAI the future of transportation efficiency?

    Play Episode Listen Later Feb 21, 2025 16:52


    From optimizing fleet management to dramatically reducing customer inquiry response time, generative artificial intelligence (GenAI) promises to offer key benefits to the transportation industry. In our latest episode of That Makes Cents, we dive into the impact GenAI is having on the industry. Are companies making significant progress in AI adoption? Listen today.

    How automotive subscriptions are boosting equity in mobility and driving connectivity

    Play Episode Listen Later Sep 13, 2024 25:16


    Consumers have become more willing to give up traditional car ownership as they continue to feel the pinch of expensive monthly car payments. What else is driving investment in this area? And what do we expect the future of car subscriptions to look like? Matt Murphy, COO of Avva, and Rodolfo Dominguez, Deloitte's auto tech practice leader, join us to explore this shift in vehicle ownership and how auto companies can elevate the customer experience.

    Harnessing the Power of Data: Transforming Customer Experience with CVS Health

    Play Episode Listen Later Mar 25, 2024 25:34


    Consumers aren't just comparing you to other companies in your industry anymore. They're stacking you up against any great experience they've ever had. So how can companies tap into data to better understand their customers and curate a better experience? Tune in to this episode of That Makes Cents to hear more.

    Holiday spending and consumer shopping trends

    Play Episode Listen Later Dec 19, 2023 12:06


    2023 Holiday spending trends: Tune in to our podcast to hear what, where, and how consumers are filling their carts this season.

    Electric Car Trends and the Future of Automobiles

    Play Episode Listen Later Dec 7, 2023 25:34


    Tune in to this episode of That Makes Cents as we discuss how sustainability, convenience, and affordability could shape the future of the automotive industry—and how subscriptions will pave the way toward a completely different car ownership model.

    Future of Consumer series: Looking ahead at grocery experience for the changing consumer

    Play Episode Listen Later Nov 3, 2023 27:09


    Like today's consumer, the grocery industry is increasingly diverse and complex. In a spinoff of our miniseries on the future of the consumer industry, we explore the future of grocery retail and how exponential tech such as AI and Gen AI could play a key role in increasing grocery personalization. Kirk Ball, EVP and CIO at Giant Eagle joins Daniel Edsall, Deloitte's grocery sector leader and host Bobby Stephens to discuss how grocery retailers can deliver unique customer experiences at every touchpoint, whether in-store or online.   For more info. on the Future of the Grocery Retail industry, visit: https://www2.deloitte.com/us/en/insights/industry/retail-distribution/future-of-grocery-retail.html

    Future of Consumer series: The move from mass to micro

    Play Episode Listen Later Sep 26, 2023 33:34


    As today's consumers become more diverse in terms of their wants and needs, we're seeing a more demand-driven market that's empowering consumers. What do brands need to know about this shift in consumer behavior? And how will data, AI and Gen AI play a larger role as we move from mass to micro? Learn more in this episode of That Makes Cents, featuring a guest speaker from Google Cloud.

    Future of Consumer series: The rise of capability-as-a-service

    Play Episode Listen Later Jun 19, 2023 20:07


    In this third installment of our miniseries on the future of the consumer industry, we're taking a closer look at how the emergence and growth of capability-as-a-service are causing a major convergence and reconfiguration in the consumer industry. Milen Mahadevan, president of 84.51, Kroger's very own capability as a service, and Kasey Lobaugh, chief futurist for Deloitte's consumer industry, join us to dive into the evolution of the consumer industry, the lower barriers to entry for consumer companies today, and the role they can play in the larger consumer ecosystem. As a bonus, hear what these industry leaders have to say on the evolution of generative AI in the next few years. For more info. on the Future of the Consumer industry, visit: https://www2.deloitte.com/us/en/pages/consumer-business/articles/future-of-consumer-industry.html

    Future of Consumer series: The growth of digital goods and services

    Play Episode Listen Later May 24, 2023 23:09


    From streaming platforms to health and fitness apps that personalize to their users, consumers today have access to a wide array of digital offerings. And, with the increasing adoption of AI, cloud convergence, and other technologies, digital goods and services are witnessing exponential growth. How should companies capitalize on this rising trend? Tune in to this episode as Jen Brace, chief futurist, at Ford Motor Company, and Alisa Locricchio, senior manager with Deloitte Consulting, discuss the opportunities that lie ahead for consumer companies. For more info. on the Future of the Consumer industry, visit: https://www2.deloitte.com/us/en/pages/consumer-business/articles/future-of-consumer-industry.html

    Future of Consumer series: A look into the six forces and their implications shaping the consumer industry

    Play Episode Listen Later Apr 19, 2023 19:41


    As stated in Deloitte's Future of Consumer study, “Change is a staple of humanity, and nowhere is the velocity of change more evident than in the consumer industry.” How should consumer companies perceive this change? What should consumer industry executives consider beyond their shareholder value while addressing this change? In this episode, Anthony Waelter, Deloitte's US Consumer Industry leader, and Alisa Locricchio, senior manager with Deloitte Consulting, provide a preview into the six forces to understand the next decade of change including the implications of exponential tech, changing consumer, and more.

    The rise of digital marketplaces ft. Macy's, Inc.

    Play Episode Listen Later Mar 22, 2023 25:57


    Digital marketplaces help retailers meet their customers where they are by improving visibility, expanding assortment, reinforcing the omnichannel experience, and diversifying the supplier base to keep up with changing trends. This integration also allows retailers to extend visibility to brands that otherwise may not have garnered a similar platform in a short time span. In this episode, we speak with Matt Baer, chief customer and digital officer for Macy's, Inc., and Oliver Siodmak, Global Marketplace Service Offering lead at Deloitte Digital, about Macy's impactful digital marketplace integration in just under nine months.  

    A look back at the 2022 holiday shopping season

    Play Episode Listen Later Jan 27, 2023 16:24


    With another holiday season behind us, this episode takes a look at how consumers and retailers faced the unique challenges of this shopping season including the economic uncertainty and the ongoing operational challenges. From the continued growth of digital channels to a return to pre-pandemic norms, we discuss how the 2022 shopping season reflected cautious consumer spending. For more detailed insights, check out our full report.

    Promoting gender equality at the workplace: A conversation with NextUp

    Play Episode Listen Later Nov 15, 2022 29:00


    While women have experienced inequitable workspaces long before the pandemic, several issues such as pay disparity, lack of advancement opportunities, and mental and physical health impacts of the pandemic are front and center for women and all genders. With millions exiting the workforce to maintain flexibility to care for their families, the time has come for a culture of allyship to uplift gender-centered workforce design. Tune in to this episode with Sarah Alter, president and CEO of NextUp, and Tiffany Mawhinney, principal at Deloitte Consulting LLP, as they share their thoughts on a gender-centered design from their latest study: Creating more equitable workplaces through gender-centered design.

    ESG reporting in the consumer industry: Measure what matters

    Play Episode Listen Later Oct 31, 2022 25:20


    With an increasing focus on climate change and other ecological crises, consumer companies face an influx of stakeholder demands to disclose ESG data. While consumers, employees, and investors want to engage with more sustainable companies, regulators are proposing that companies disclose material sustainability data or even their public pledges to achieve reduction of emissions. However, how hard is it to collect accurate, valid, and trustworthy ESG data? Which elements of ESG data are essential for stakeholder engagement? Tune in to this episode as we discuss these questions with Mandi McReynolds, global head of ESG at Workiva Inc., and Charles Carrington, partner with Deloitte's Risk & Financial Advisory practice.

    Scaling growth with next-gen digital capabilities

    Play Episode Listen Later Sep 13, 2022 21:43


    Continuing to grow digital capabilities helps set retailers apart and is important regardless of what industry they plan in. What are some of the latest customer experience capabilities available to retailers today? How are everyday business owners able to leverage these tools in an always-changing digital experience? Tune into this episode as we discuss these questions with Jill Royce, senior managing director of Business Consulting for Retail & Consumer Goods at Salesforce, and Adrian Trzaskus, Digital Transformation leader with Deloitte Consulting.

    Engaging with frontline talent ft. FedEx

    Play Episode Listen Later Sep 2, 2022 27:11


    Among the many pandemic-related challenges that the consumer industry has weathered, increasing talent shortage and turnover rates of frontline workforce continues to be a major hurdle. How are companies navigating this current landscape of frontline talent? What are some of the leading talent strategies that companies can leverage to retain and reward their employees? Tune in to hear from Barb Wallander, SVP, Human Resources and FedEx Express, and Cathy Gutierrez, Workforce Transformation leader at Deloitte Consulting LLP.

    Redesigning the store for customers of today and tomorrow

    Play Episode Listen Later Aug 31, 2022 7:31


    Frontline workers are a crucial force to an organization's success. While early 2020 saw a growing demand for high-quality frontline workers, all major sectors of the consumer industry were hit hard by the pandemic, causing a halt in the hiring spree. With the industry seemingly bouncing back to normal, how are companies reimagining their talent strategies to acquire, retain, and reward frontline talent? Barb Wallander, SVP, Human Resources at FedEx Express and Cathy Gutierrez, Senior Manager and Workforce Transformation Leader at Deloitte Consulting LLP join this episode to discuss.

    Redesigning the store for customers of today and tomorrow

    Play Episode Listen Later Aug 24, 2022 26:49


    In recent years, consumers' expectations of greater convenience and desire to stay “hyperconnected” through multiple channels has pushed retailers to rethink their approach to innovative and customer-centric shopping experiences. How do you design a store that achieves this? How do you balance convenience with profitability? Daniel Eckert, Operating Partner at Corsair Capital; and Adam York, a senior manager at Deloitte Consulting LLP, join this episode to discuss.

    Redesigning the store for customers of today and tomorrow

    Play Episode Listen Later Aug 18, 2022 26:49


    In recent years, consumers' expectations of greater convenience and desire to stay “hyperconnected” through multiple channels has pushed retailers to rethink their approach to innovative and customer-centric shopping experiences. How do you design a store that achieves this? How do you balance convenience with profitability? Daniel Eckert, Operating Partner at Corsair Capital; and Adam York, a senior manager at Deloitte Consulting LLP, join this episode to discuss.

    A look into consumer loyalty with Marriott

    Play Episode Listen Later Jun 16, 2022 24:27


    As the VP of Loyalty Operations and Customer Experience Strategy at Marriott International, Nikhil Takalkar has witnessed and contributed to the evolution of loyalty programs in the travel and hospitality industry over the last decade. He joins this episode alongside Ramya Murali, co-leader of Deloitte Consulting LLP's Loyalty offering, to discuss the major changes they've seen and where they think loyalty strategy is going next.

    Security in a cyber-everywhere world

    Play Episode Listen Later May 10, 2022 25:21


    There's a digital option for nearly everything – how we work, play, eat, shop, socialize and more. How are companies managing customer data, connecting online and in-person experiences, while protecting privacy? Hear from Elias Oxendine IV, Chief Information Security Officer at Yum! Brands and Vikram Rao, Managing Director, Cyber & Strategic Risk Services at Deloitte and Touche LLP on this episode.

    REI's path to driving Purpose in the outdoor industry

    Play Episode Listen Later Feb 25, 2022 20:44


    When it comes to issues like DE&I and sustainability, consumers are putting their money where their mouths are, and they expect businesses to do the same. Organizations that lead with purpose are not only driving societal prosperity, but sustainable prosperity for the business, too. Joining this episode to explain the why and how behind organizational purpose are Dan Kihanya, Director of Corporate Development and Investment at REI, and Kwasi Mitchell, Deloitte's Chief Purpose Officer.

    Learnings from the festive season

    Play Episode Listen Later Jan 27, 2022 16:14


    In the tradition of reflecting on the past year to prepare for the new one, this episode takes a look at how consumers, retailers, shipping providers, and manufacturers faced the challenges of this past holiday season. Plus, the trends to watch for in 2022. Featuring guest speakers Chloe Harootunian and Alyssa Casale of Deloitte Consulting LLP.

    Season two closer

    Play Episode Listen Later Dec 16, 2021 1:34


    Thanks for tuning in to Season 2 of That Makes Cents! We'll be back in early 2022 with new episodes and new guests for Season 3. In the meantime, make sure to catch up on past episodes and share with your network—and don't forget to subscribe. Connect with our host, Bobby Stephens, on Twitter @BobbyStephens or @DeloitteCB.

    Holiday travel takes off: 2021 trends

    Play Episode Listen Later Nov 5, 2021 17:40


    Holiday travel is set to make a return this year for many Americans who are excited to celebrate with friends and family. Still, health and budget concerns are keeping others at home. Anthony J. Jackson, leader of Deloitte's US airline sector, joins this episode to help us make sense of this season's travel trends.

    Unwrapping 2021 holiday retail trends

    Play Episode Listen Later Nov 1, 2021 8:27


    As we go into our second holiday season during a pandemic, what trends can we expect around holiday retail? Will consumers' shopping preferences and behavior reflect that of seasons past or most closely resemble last year? Tune in as we break down the findings of Deloitte's annual holiday retail survey.

    Digital product management: Trends, experiences, and outcomes

    Play Episode Listen Later Aug 31, 2021 27:40


    Regardless of the industry, to stay competitive today, you've got to develop and launch digital products. For that, a great product manager makes all the difference in the process and for the end product. Rick Lockton, SVP of eCommerce at Ashley Furniture; and Anthony Jardim, a principal in Deloitte's Customer & Marketing practice, join this episode to break down high-impact product management, including where to start, common challenges, and how to overcome them.

    Cheat sheet: Back-to-school retail trends

    Play Episode Listen Later Jul 27, 2021 18:53


    Many students are preparing to go back to physical classrooms and campuses this fall. What's making it onto their shopping lists? What are consumers' preferences when it comes to product categories, platforms, and formats? Tune in to explore the findings of Deloitte's back-to-school and -college consumer surveys.

    Checking up on the consumer health revolution

    Play Episode Listen Later Jun 18, 2021 19:29


    Armed with smart watches, fitness trackers, and even health monitoring rings, consumers are taking charge of their own health management. They are driving not only the trend in the consumer products industry, but also major change in the health care space. Where will this revolution take us? Tune in to hear from Dr. Jeff Wells, CEO and cofounder of Marathon Health, and Leslie Read, principal with Deloitte Consulting LLP and leader of our Health Plans Customer Transformation Solutions.

    What’s cooking in the food industry? Latest consumer trends

    Play Episode Listen Later May 20, 2021 30:28


    While at home, many consumers discovered a love for cooking, and in a recent Deloitte survey, said they plan to eat more of their meals at home even after the health crisis is over. What does this trend mean for restaurants, grocery retailers, and the rest of the food industry? How might they have to change the way they’ve done business for years to meet evolving consumer tastes and needs? Featuring sustainable chef Joel Gamoran, host of the hit TV show Scraps, and Deloitte’s Justin Cook.

    Automation and innovation with Alex Kantrowitz

    Play Episode Listen Later Apr 15, 2021 27:24


    What enables the tech giants to keep their spots at the top of the industry, and how can other organizations compete? What is the key to getting workforce automation right? How can retailers harness the power of alternative data, AI, and automation to achieve more with less? Alex Kantrowitz, acclaimed tech writer, host of The Big Technology podcast, and author of Always Day One joins this episode, alongside Deloitte’s chief retail innovation officer, Kasey Lobaugh, to break it all down.

    The game plan for growth in sports retail feat. the NFL

    Play Episode Listen Later Mar 3, 2021 29:36


    As SVP and head of Consumer Products at the NFL, Joe Ruggiero works at the intersection of sports and business, tackling unique challenges like how to grow digital fandom. But he’s also dealing with many of the same issues as traditional retailers. Tune into this episode to hear from him and Pete Giorgio, Deloitte’s US Sports leader, on lessons learned from the past year, insights on the growing role of tech and data, and their five-year outlook for the sports retail industry.

    What really went down in the 2020 holiday season?

    Play Episode Listen Later Feb 4, 2021 19:49


    The 2020 holiday season was undeniably unique. But just how unique? We analyzed the sales and trends to find out whether there were record shifts in when, where, and how much people shopped—and spent. What kinds of trends and consumer behaviors can we expect to see carried through this year and beyond? Featuring Simon Chafetz and Meghan Cole from Deloitte Digital, Deloitte Consulting LLP.

    Season one closer

    Play Episode Listen Later Dec 14, 2020 1:01


    Thanks for tuning in to season one of That Makes Cents! We’ll be back early next year with new, exciting episodes for season two. Be sure to subscribe so you don’t miss any updates. In the meantime, catch up on previous episodes, share with a friend or colleague, and connect with our host on Twitter @BobbyStephens or @DeloitteCB.

    Plugging into the future of automotive retail

    Play Episode Listen Later Nov 13, 2020 32:21


    How has COVID-19 changed the way we buy and sell cars? What trends are being accelerated due to new needs for social distancing and other safety measures? What impact does this have on how auto dealerships are structured? And how does this all plug into a future where virtual or contactless sales experiences are likely to become the norm? Tune in to this episode to hear from special guests Brian Benstock, general manager and vice president of the No. 1 certified Honda and Acura dealer in the world (Paragon Honda and Paragon Acura in NY) and Chris Spensley, automotive retail performance coach and leader within Deloitte’s Advisory practice.

    Traditions old and new: Holiday retail trends over the decades

    Play Episode Listen Later Oct 1, 2020 40:05


    This year marks 35 years of Deloitte’s annual holiday survey! To celebrate, we’re taking a trip down memory lane with the leaders who were at the forefront of the retail industry over the past few decades. Former Macy’s executive Peter Sachse, who led the department store in various roles from 1980–2007, shares his learnings and insights alongside a lineup of Deloitte leaders who tracked the trends and advised the retail industry through some of its greatest disruptions to date.

    The future of work: What's in store for food retail?

    Play Episode Listen Later Sep 15, 2020 23:10


    Since March, many Americans have had to adjust to new working conditions and protocols, whether at an office, at home, or on the front lines of a factory or retail store. On top of that, many have navigated caring for family members and evolving school dynamics as the lines further blurred between work and home. The way we live changed in an instant, and the way we work is evolving very quickly. What does work look like today in the food retail industry, and what trends are coming…maybe sooner than we think? Hear from this episode’s guests: Mark Baum, senior vice president of industry relations and chief collaboration officer at FMI—the Food Industry Association, and Kimberly Betts, managing director in Deloitte’s Human Capital, Retail, and Consumer Products practices.

    From format to function: The rise of convenience

    Play Episode Listen Later Jul 14, 2020 26:34


    Over the past few years, we’ve seen the element of convenience become more and more important to the customer experience. As consumers demanded quicker and easier options, we’ve watched nearly every retailer adapt, or even reinvent their business models to accommodate. Where will the demand for convenience take us from here? Listen in as Bobby speaks with Art Sebastian, vice president of digital experience for Casey’s General Store and Oliver Page, principal, Deloitte Consulting LLP.

    Keeping up with consumer insights

    Play Episode Listen Later Jun 10, 2020 26:31


    In this quick take episode, we break down Deloitte’s latest findings around consumer sentiment, behavior, and spending in the era of COVID-19—particularly as stores begin to reopen and consumers regain some confidence. Steve Rogers, leader of our Consumer Industry Center, shares key takeaways from the ongoing Global State of the Consumer survey, and Jeff Simpson, who heads up the Center for Consumer Insight at Deloitte, highlights observations gleaned from real-time US consumer spending and mobility data.

    Retail's grand reopening

    Play Episode Listen Later May 29, 2020 25:37


    Is the role of the store in a consumer’s buying journey, forever changed? As more states begin to lift their “safer-at-home” orders and stores begin to reopen, what should retailers be keeping top of mind, from a customer, associate, store, and operational perspective? Hear from Jean-Emmanuel Biondi, Deloitte principal and one of the authors of Deloitte’s “Post-COVID strategies for retailers: Reopening stores” playbook.

    An economist’s quick take on COVID-19 impacts

    Play Episode Listen Later May 11, 2020 17:31


    In this special edition episode, Deloitte’s managing director for Economics, Dr. Patricia Buckley, walks us through the best and worst possible case scenarios for the coming months. Though the current situation is vastly different from previous financial recessions, what lessons from the past can we apply to help navigate the waters ahead? What changes might we see in consumer spending?  

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